Bradford Hills Nursing & Rehabilitation Center
15900 Route 6, Troy, PA 16947 · For profit - Corporation · 200 certified beds · (570) 297-4111 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.7% | 16.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.2% | 6.2% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 37.4% | 10.8% | 6.5% | check this† — see note marked dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.4% | 3.1% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 3.8% | 17.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 22.6% | 20.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 92.8% | 93.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.1% | 4.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.0% | 25.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 32.2% | 17.7% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.7% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 59.0% | 68.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 18.0% | 22.5% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 9.0% | 9.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.68 | 1.62 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.82 | 1.18 | 1.80 | typical |
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
35.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 82 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 76.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 37% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 35.4%CMS range 27.3–44.5 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 13.7%CMS range 9.9–18.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 76.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 72.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 50.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 91.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.7%CMS range 6.1–15.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.01 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 200 beds and averages 136.6 residents a day — about 68% occupied, or roughly 63 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.02 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.48 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.76 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.72 hrs/resident/day on weekends vs 3.14 on weekdays — 13% thinner on weekends. RN hours go from 0.54 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
57 citations, most serious first. The 11 most serious are shown; the remaining 46 are one tap away and print in full.
- Actual harm · G2024-11-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to protect a resident's right to be free from physical abuse from another resident that resulted in actual harm with a serious injury of a left femoral neck fracture for one of two residents reviewed for resident-to-resident interactions. (Resident 399 [Resident 90], Unit 1 East). Findings include: Clinical record review for Resident 399 revealed that she was admitted to the facility on [DATE], with a diagnosis of Alzheimer's Disease (a progressive disease that destroys memory and other mental functions related to brain cell connections and the cells degenerate and die). Clinical record review for Resident 399 revealed a progress note dated October 24, 2024, at 2:02 PM that indicated a nurse aide witnessed Resident 399 get kicked in the right side and she was threatened by Resident 90. Resident 399 was immediately removed from the room to the lounge area. Resident 90 was interviewed as to what happened and she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-08 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on closed clinical record review and staff interview it was determined that the facility failed to implement interventions to promote pressure ulcer healing for one of two residents reviewed (Resident CR1). Findings include: Closed clinical record review for Resident CR1 revealed that the facility admitted her from the hospital on May 14, 2026. Review of nursing documentation from hospital staff dated May 13, 2026, at 12:42 PM indicated that Resident CR1 had a skin wound on her coccyx (last bone at the base of the spine) that, looks like a skin tear to coccyx. Resident CR1 discharged from the hospital on May 14, 2026, at 1:46 PM. Hospital discharge summary documentation dated May 14, 2026, did not include an assessment of the coccyx wound (e.g., size, color, drainage) or physician orders for treatment. Nursing documentation dated May 14, 2026, at 3:59 PM revealed that Resident CR1 arrived at the facility with a, wound on the sacrum (triangular bone at the base of the spine above the coccyx) that has been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-27 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, and staff interview, it was determined that the facility failed to provide the highest practical care regarding physician ordered treatments for three of three residents reviewed (Residents 1, 2, and 3).Findings include: A review of current physician orders for Resident 1 revealed an order dated May 19, 2026, for staff to use Acetic Acid Irrigation Solution (a rinse to aid in the prevention of bacteria), one dose every night shift for wound care, and cleanse right hip wound with acetic acid, pat dry, and apply Santyl (topical ointment used to remove dead or damaged tissue from wounds to promote healing) to the base of the wound, and secure with bordered dressing. A review of Resident 1's TAR (treatment administration record, a form utilized to document the administration of resident treatments) dated May 2026, revealed the treatment was not completed per the physician order on one of the three days reviewed. May 21, 2026: no documentation on the TAR; blank A review of current physician orders for Resident 2 revealed an order dated April 7, 2026, for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-10 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on closed clinical record review and staff interview, it was determined that the facility did not honor the right of a resident representative to make decisions regarding a residents transfer to the hospital for one of three residents reviewed (Resident CR1). Findings include: Closed clinical record review for Resident CR1 revealed the resident had an MDS (Minimum Data Set, an assessment completed at periodic intervals of time to determine care needs) completed on November 18, 2025, in which facility staff assessed the resident has having a BIMS (brief interview of mental status) score of seven, indicating severe cognitive impairment. Review of a court order in Resident CR1's closed record dated December 23, 2025, revealed the resident was noted as an incapacitated (not able to make decisions for himself) person and the resident's son was the permanent guardian for the resident. The son was listed as the resident's responsible party. Resident CR1 sustained a fall on December 25, 2025, at 9:16 AM. The resident was found sitting on the floor in his room and indicated he was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-12 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, review of select facility policies and procedures, and staff and resident interview, it was determined that the facility failed to ensure that pain management was provided that was consistent with professional standards of practice for one of two residents reviewed for pain (Resident 3).Findings include: The facility policy entitled Pain-Clinical Protocol, last reviewed without changes April 2, 2025, revealed the physician and staff will identify individuals who have pain, or who are at risk for having pain. The nursing staff will assess residents for pain upon admission to the facility, at the quarterly review, whenever there is a significant change in condition, and when there is onset of new pain or worsening of existing pain. The physician will order appropriate non-pharmacological and medication interventions to address the individual's pain. The staff will reassess the individual's pain and related consequences for acute pain or significant changes in levels of chronic pain or if pain medications are not providing acceptable pain relief. If…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-12 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and staff and resident interview, it was determined that the facility failed to ensure a medication error rate below five percent (Residents 13 and 17).Findings include: The facility's medication error rate was 23 percent based on 38 medication opportunities with nine medication errors. Interview with Employee 1 (registered nurse) on December 10, 2025, at 9:24 AM during the observation of the preparation of medications for administration to Resident 17, revealed that Employee 1 did not have artificial tears (liquid medication administered in the eye for lubrication to treat dryness of the eye) or Lidocaine patches (topical anesthetic to treat pain) included with the medications for the 9:00 AM medication pass because they were not available in the medication cart. Employee 1 did not report any other medications held due to unavailability. Employee 1 verified that she prepared 11 tablets of medication for Resident 17 on December 10, 2025, at 9:26 AM, which agreed with the quantity recorded by the surveyor.Clinical record review for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, clinical record review, and staff interview, it was determined that the facility failed to ensure a resident's rights to secure and confidential personal and medical information for one of six units reviewed for privacy concerns (Nursing Unit Two East; Resident 93).Findings include: Clinical record review for Resident 93 revealed an order for silver sulfadiazine cream one percent (a topical cream used to treat various skin wounds). The physician order instructed staff to apply the cream to bilateral lower extremities topically every day and night shift for wound care. The order was marked as discontinued. A nursing progress note for Resident 93 dated October 17, 2025, at 11:34 PM revealed a new order for silver sulfadiazine cream one percent; apply bilaterally to lower extremity topically every day and night shift for wound care and cleanse area; apply Silvadene cream to bilateral lower extremity rashes. Observation on the Nursing Unit Two East on December 12, 2025, at 10:30 AM revealed two wound care carts near the nurse's station. A plastic trash receptacle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of select facility policies and procedures, clinical record review, and staff interview, it was determined that the facility failed to investigate and report to the appropriate agencies an allegation of potential resident-to-resident sexual abuse for three of three records reviewed for abuse (Residents 26, 43, and 49). Findings include: The facility policy entitled Resident Abuse and Neglect Prevention Program, last reviewed without changes April 2, 2025, revealed immediately upon discovery of an allegation of abuse or situation with the potential for abuse or harm, the facility will take reasonable measures to separate the alleged perpetrator from access to the alleged victim. Upon receiving a report of abuse or alleged abuse, the registered nurse supervisor, Director of Nursing, assistant director of nursing, or Nursing Home Administrator will begin the investigation. Upon receiving information concerning a report of abuse, the Director of Nursing or assistant director of nursing will inform…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to ensure assessments accurately reflected residents' status for three of 27 residents reviewed (Residents 17, 75, and 150).Findings include: Clinical record review for Resident 150 revealed a quarterly MDS (Minimum Data Set, an assessment tool completed at specific intervals to determine resident care needs) dated June 26, 2025, in which facility staff assessed the bed rails as being used as a physical restraint. Further clinical record review revealed no evidence that Resident 150 was ordered any restraints. The above information for Resident 150 was reviewed in a meeting with the Nursing Home Administrator and Director of Nursing on October 1, 2025, at 2:35 PM and again on December 10, 2025, at 2:35 PM. An interview with Employee 2, registered nurse assessment coordinator, on December 12, 2025, at 9:56 AM revealed that the facility does not utilize restraints and the MDS assessment was marked as an error for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and resident and staff interview, it was determined that the facility failed to develop a comprehensive care plan regarding dental needs that were identified in the comprehensive assessment for one of 27 residents reviewed (Resident 45).Findings include: Interview with Resident 45 on October 1, 2025, at 12:40 PM revealed that she had only broken natural teeth left. Observation of Resident 45's mouth on the date and time of the interview revealed several blackened pieces of teeth in her lower jaw. Clinical record review for Resident 45 revealed nursing documentation dated September 30, 2025, at 2:27 PM that staff noted Resident 45 was edentulous (no natural teeth). The surveyor requested evidence that Resident 45 received professional dental services, or declined such services, during an interview with the Nursing Home Administrator and the Director of Nursing on October 1, 2025, at 2:00 PM. Oral/Dental Inspection documentation signed by licensed practical nurse staff dated October 1, 2025, at 4:46 PM (following the surveyor's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to provide care and services to maintain or improve the ability to perform activities of daily living for one of four residents reviewed for activities of daily living concerns (Resident 9). Findings include: Clinical record review for Resident 9 revealed an MDS (Minimum Data Set, assessment completed at specific intervals to determine care needs) assessment dated [DATE], that staff determined Resident 9 was independent with set up help only for bed mobility and transfers. Resident 9's next MDS assessment dated [DATE], revealed staff assessed Resident 9 as now requiring one person, limited physical assistance for bed mobility and transfers. There was no documented evidence in Resident 9's clinical record to indicate that the facility identified or assessed Resident 9's decline in his ability to perform these activities of daily living. The surveyor reviewed the above findings for Residents 9 with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 46 citations
- Potential for harm · Dcited before2025-12-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to provide the highest practical care related to bowel management for one of one resident reviewed (Resident 11).Findings Clinical record review revealed the facility admitted Resident 11 on February 21, 2025. Further review of Resident 11's clinical record revealed the following physician ordered medications initiated February 21, 2025, to promote Resident 11's bowel movements: Milk of Magnesia (MOM, laxative that pulls water into bowel to soften bowel contents) give 30 ml (milliliters) by mouth as needed (PRN) for bowel management if no bowel movement in two days (evening shift). Dulcolax suppository (a laxative medication used to relieve constipation) insert one suppository rectally as needed for constipation, if MOM is ineffective and as needed for bowel management on day three (evening shift). Review of bowel elimination records for Resident 11 revealed that staff documented no bowel movements for July 5, 6, 7, 8, and 9, 2025 (5 days). There was no indication that staff offered (as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to provide comprehensive skin assessments that are consistent with professional standards of practice to promptly identify and promote healing of a pressure ulcer for one of four residents reviewed for pressure ulcers (Resident 1).Findings include: Clinical record review for Resident 1 revealed a quarterly Minimum Data Set Assessment (MDS, an assessment completed at specific intervals to determine care needs) dated November 11, 2025, that noted facility staff assessed the resident as having a BIMS (Brief Interview for Mental Status) of 7, which indicated cognitive impairment. The MDS revealed that the resident had a pressure ulcer. The MDS dated [DATE], also revealed the resident had a pressure ulcer. Current physician orders for Resident 1 dated August 21, 2025, at 8:00 AM instructed staff to treat the resident's sacral region wound every day shift every other day. A review of the Treatment Administration Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and staff interview, it was determined that the facility failed to ensure an environment free from potential accident hazards for one of one resident reviewed for smoking concerns (Resident 33).Findings include: Review of the facility policy reviewed on August 14, 2025, titled Tobacco Product Usage and Smoking Policy Posting, revealed that the facility maintains a resident's rights to smoke while ensuring activities remain safe and do not infringe upon the health, safety, welfare, or rights of others. The policy further noted that the safety delivery of quality health care is the goal of each and every employee and in order to provide for an optimum, safe environment in which to meet the goal, the facility will observe a tobacco usage and smoking policy for all residents, staff, visitors, and volunteers. Section L noted that, Smoking aprons will be worn by all residents while smoking. The smoking policy was signed and dated by Resident 33 and social services staff on September 9, 2025. Clinical record review for Resident 33 revealed a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a review of select facility policies and procedures, observation, and staff interview, it was determined that the facility failed to ensure an environment free from the potential spread of infection related to hand hygiene for one of 27 residents reviewed (Resident 13).Findings include: The facility policy entitled, Handwashing/Hand Hygiene, last reviewed without changes on April 2, 2025, revealed that all personnel will follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. Use an alcohol-based hand rub containing at least 62 percent alcohol; or, alternatively, soap and water after removing gloves. Hand hygiene is the final step after removing and disposing of personal protective equipment (PPE). The use of gloves does not replace hand washing/hand hygiene. Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare-associated infections. The procedural steps in the policy included performing hand hygiene before applying non-sterile gloves…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-20 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and review of facility documentation, it was determined that the facility failed to maintain an effective pest control program so that the facility is free from pests in the main kitchen area. Findings include: Observation of the facility's main kitchen on June 20, 2025, at 10:28 AM with Employee 1 (dietary clerk) and Employee 2 (dietitian) revealed the following: The dishwashing area had multiple smaller winged insects flying around. Two dead cockroach appearing insects were observed in the overhead wooden cupboards in the dishwashing area. These cupboards contained several loose unused trash bags and multiple boxes of surgical masks. An opening between the wall splash guard and the underlying wall was observed. This opening was located under the stainless-steel counter in the dishwashing area. Further observation of this area revealed the plastic splash guard was not securely affixed to the wall as noted while pushing in the center of the splash guard. While tapping on the splash guard, there was obvious insect activity noted as evidenced by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-13 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of select facility policies and procedures, clinical record review, and resident and staff interview, it was determined that the facility failed to ensure dependent residents received bathing assistance for four of six residents reviewed (Residents 1, 3, 4, and 6). Findings include: The facility policy entitled, Preferences Requests Policy, issued December 1, 2024, revealed that it is the nursing staff's responsibility to obtain a resident's bathing preferences (such as shower or bath, morning or afternoon, and how many times a week). Clinical record review for Resident 1 revealed a quarterly MDS (Minimum Data Set, an assessment tool completed at specific intervals to determine resident care needs) dated March 20, 2025, that assessed him as being dependent upon staff for shower/bathing assistance. Review of electronic task documentation dated April and May 2025, revealed that facility staff determined Resident 1's preference was to receive a shower one time a week in the evening. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-14 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of select facility policies and procedures, closed clinical record review, and staff interview, it was determined that the facility failed to implement procedures to exercise reasonable care for the protection of residents' property from loss for three of five residents reviewed (Residents CR1, CR3, and CR4). Findings include: The facility policy entitled, Personal Property, last reviewed/revised [DATE], revealed that a documented inventory of all residents' personal belongings will be completed upon admission by the nursing department, or another department identified by the facility. The inventory sheet will be updated when new items are acquired if the facility has been notified by the responsible party. The resident's personal belongings and clothing will be inventoried and documented upon admission and as such items are replenished. Missing items should be reported immediately to a staff member on the unit and placed on a concern/grievance form with follow through based on the concern…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-25 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of select facility policies and procedures, closed clinical record review, review of personnel certifications, and staff interview, it was determined that the facility failed to ensure properly certified personnel provided basic life support, including cardiopulmonary resuscitation (CPR), to a resident who required emergency care (Employee 1; Resident CR2). Findings include: Review of the facility policy POLST (Physician Orders for Life Sustaining Treatment, form used to document a resident/responsible party wishes in the event of a medical emergency such as the absence of a heart rate or respirations), last revised [DATE], revealed that the facility assists the resident/responsible family member (RP) in completing a POLST upon admission. If the resident/responsible family member is not ready to complete the POLST, the facility informs the resident/RP that until a decision is made, the resident will be considered a Full Code (CPR, medical intervention such as chest compression and artificial…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-18 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff and resident interview, it was determined that the facility failed to ensure self-determination for resident's choices related to shower preference for bathing for one of four residents reviewed (Resident 1). Findings include: A review of the census revealed that Resident 1 was admitted to the facility on [DATE]. An interview with Resident 1 on February 18, 2025, at 12:20 PM revealed that the resident stated that he had not received a shower since arrival in the facility and he and staff utilize wipes to bathe him. Clinical record review for Resident 1 revealed an admission Minimum Data Set Assessment (MDS, an assessment completed at specific intervals to determine care needs) dated January 8, 2025, that noted facility staff assessed the resident as having a BIMS (Brief Interview for Mental Status) of 14, which indicated no cognitive impairment. The MDS revealed that the resident was dependent on staff for bathing. Further review of the MDS noted that the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-18 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, and staff interview, it was determined that the facility failed to ensure complete and accurate clinical documentation for one of seven residents reviewed (Resident CR1). Findings include: Closed clinical record review for Resident CR1 revealed the resident was admitted to the facility on [DATE], at 4:30 PM and signed out of the facility against medical advice on January 26, 2025, at 9:13 PM. Closed clinical record review for Resident CR1 revealed a diagnosis list that included Type Two Diabetes Mellitus (a condition where the body cannot properly regulate blood sugar which results in an abnormally high blood sugar levels). Clinical record review for Resident CR1 revealed a physician's order on the Medication Administration Record and Treatment Administration Record (MAR/TAR where staff document the administration of medications and treatments) dated January 26, 2025, at 9:00 AM that instructed staff to obtain a blood sugar four times a day for diabetes monitoring.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-11-22 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, it was determined that the facility failed to store food and maintain food service equipment in a safe and sanitary manner and prevent the potential for food contamination in the facility's main kitchen and on two of five nursing units (Second Floor East, Third Floor West) Findings include: Observation of the facility's main kitchen on November 19, 2024, at 11:00 AM revealed the following: Handwashing sinks located inside the kitchen entrance, beside the three-compartment sink area, snack preparation are, and dishwashing area were observed with brown staining, and with dust, dirt, and debris buildup on the surrounding faucet area. Small tan colored trashcans located beside the above noted handwashing sinks were observed with dried liquid spills and buildup of dust/dirt on the exteriors. The wall area behind the trash receptacle by the handwashing sink in the three-compartment sink area was observed with multiple areas of dried liquid/food splatter. The frame of the linen cart stored beside the handwashing sink upon entrance to the kitchen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff and resident interview, it was determined that the facility failed to provide adequate housekeeping and maintenance services to ensure a clean, safe, and orderly environment on two of five nursing units (2E and 2W Nursing Units, Residents 15, 32, 73, 84, and 134). Findings include: Observation of the 2 E Nursing Unit on November 19, 2024, at 9:45 AM revealed that there was a damp odor upon entry to the unit's shower room. Observation of the 2 W Nursing Unit on November 19, 2024, at 12:31 PM revealed that there was a damp odor and fecal material upon entry to the unit's shower room. There was a one-half tile piece missing and another tile that was cracked on the corner of the wall near the sink and entry door. On the lower part of the tiled wall and floor in the shower area, there was a black substance in the grout lines of the tile. The surveyor reviewed the above information during an interview with the Nursing Home Administrator and Director of Nursing on November 20, 2024, at 1:45 PM. Observation of Resident 15's room on November 19, 2024, at 11:18…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-22 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and resident and staff interview, it was determined that the facility failed to ensure resident grievances were addressed timely for four of six residents (Residents 22, 24, 65, and 95 ). Findings include: Review of resident grievances revealed the following: Resident 24 filed a grievance on August 6, 2024, and August 13, 2024. Resident 95 filed a grievance on August 7, 2024. Resident 65 filed a grievance regarding a concern on September 24, 2024. There was no documentation available that the facility investigated and addressed Resident 24, 65, and 95's concerns until November 13, 2024. The surveyor reviewed the above information during an interview with the Nursing Home Administrator and the Director of Nursing on November 20, 2024, at 1:45 PM. Review of a grievance filed by Resident 22 on September 15, 2024, revealed that there was no evidence that the facility addressed the concern until November 13, 2024. Interview with the Nursing Home Administrator on November 21, 2024, at 2:15 PM confirmed that Resident 22's grievance was not addressed in a timely manner.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to provide care and services identified to reduce a resident's decline in ADL's (activities of daily living) for five of five residents reviewed (Residents 47, 66, 73, 80, and 108). Findings include: Clinical record review for Residents 47 revealed a current task for staff to provide: nursing rehab for dressing and grooming, staff to encourage resident to assist with all dressing and grooming every shift nursing rehab eating and swallowing, staff to encourage resident to eat 50 to 75 percent of all meals Review of task documentation for Resident 47 revealed that staff did not document completion or documented NA (Not Applicable) of the nursing rehab grooming task on the following dates: Day Shift: October 7, 13, 24, and 27 2024 November 1, and 7, 2024 Evening Shift: October 2, 5, 6, 12, 14, 16, 19, and 25, 2024 November 3 and 17, 2024 Review of task documentation for Resident 47 revealed that staff did not document completion or documented NA (Not Applicable) of the nursing rehab eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to provide the highest practicable care regarding physician ordered treatments and medications for three of 29 residents reviewed (Residents 52, 131, and 300). Findings include: Clinical record review for Resident 131 revealed a diagnosis list that included sepsis (a systemic response to infection) and resistance to multiple antimicrobial drugs. Observation of Resident 131 on November 20, 2024, at 11:00 AM revealed the resident was sitting in a wheelchair at the foot of the bed. The resident had a PICC line (peripherally inserted central catheter; a thin, soft, flexible tube inserted through a vein in the arm and passed through to the larger veins near the heart for the administration of fluids or medication) in the left arm. Current physician orders for Resident 131 revealed an order dated November 19, 2024, that noted the resident was to receive Meropenem (an antibiotic) two grams intravenously every eight hours for sepsis related to a thigh abscess (a tender mass filled with pus caused…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and staff interview, it was determined that the facility failed to provide appropriate respiratory care and services for three of three residents reviewed (Residents 73, 122, and 300). Findings include: Clinical record review for Resident 73 revealed a current physician's order for staff to provide oxygen at 4 liters per minute (LPM) via NC (nasal canula, tubing to deliver oxygen to the nose), monitor (Resident 73's) oxygen saturation (the amount of oxygen in the blood) every shift and ensure the appropriate flow rate every day and evening shift. Observation of Resident 73's oxygen concentrator on November 19, 2024, at 12:47 PM revealed that their oxygen level was set at 6 LPM. Observation on November 20, 2024, at 10:52 AM revealed that Resident 73's oxygen level set was at 6.5 LPM. On November 21, 2024, at 2:26 PM revealed Resident 73's oxygen level was set at 6.5 LPM. Concurrent interview with Employee 2, nurse aide, confirmed the observation. During each observation, Resident 73's oxygen concentrator was located at the head of their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, review of select manufacturer's guidelines, and staff interview, it was determined that the facility failed to ensure a medication error rate below five percent (Residents 1 and 94). Findings include: The facility's medication error rate was 16 percent based on 25 medication opportunities with four medication errors. Observation of a medication administration pass on November 19, 2024, at 9:30 AM revealed Employee 1, licensed practical nurse (LPN), preparing to administer Insulin Lispro (helps regulate blood sugars) 60 units, Dulera (used to control symptoms of asthma) inhaler, and Flonase (used to help with nasal allergies) nasal spray to Resident 1. Review of Resident 1's clinical record revealed a physician's order dated October 22, 2024, that indicated nursing staff are to administer the Insulin Lispro before meals. Employee 1 administered the Insulin Lispro almost 90 minutes after Resident 1 ate her breakfast. Review of the manufacturer's guidelines for the use of Dulera revealed that once the administration is complete, the user is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-22 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the facility meal schedule, observation, and resident and staff interview, it was determined that the facility failed to ensure that meals were served at regularly scheduled times in accordance with resident needs on three of five nursing units (Resident 9 and 108; Second Floor East, Second Floor West, and Third Floor East) Findings include: Review of the facility's resident food committee minutes dated October 17, 2024, revealed the residents indicated dinner is late. Observation on the Second-Floor East nursing unit on November 19, 2024, at 12:28 PM revealed staff passing lunch meal trays on the unit. Several trays remained in the cart waiting to be passed. Resident 9 who resides on the unit was observed being served lunch during an interview with the resident at 12:40 PM. Resident 9 indicated meals are often late and never when they are told they are going to be, stating she was supposed to get her lunch around noon. Resident 9 requested an alternate entrée at the time the meal tray was served to her. The alternate entrée was observed being served to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, facility documentation, and staff interview, it was determined that the facility failed to ensure complete and accurate clinical documentation for four of five residents reviewed for restorative nursing services (Residents 47, 66, 80, and 108). Findings include: Review of the facility's meal service times revealed that the breakfast meal tray carts for the 2W Nursing Unit were to be delivered to the unit at 7:50 AM and 8:00 AM respectively. Clinical record review for the following residents revealed that staff documented that they provided nursing rehab for eating and swallowing and encouraging residents to eat 50-75 percent of the meal prior to the facility delivering their breakfast tray. Review of Resident 47's October and November 2024 Task documentation (a document staff use to indicate the Resident's self-performance and staff support needed while completing a task and/or receiving care) revealed staff documentation prior to 7:50 AM that they provided nursing rehab for eating and swallowing on: October 1, 28, and 30, 2024 November 13, 14, 16,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and resident and staff interview, it was determined that the facility failed to ensure that residents could make choices about aspects of their lives that were significant to them, such as rising for the day, for one of four residents reviewed (Resident 108). Findings include: Clinical record review for Resident 108 revealed an initial MDS (Minimum Data Set, an assessment tool completed at specific intervals to determine resident care needs) dated May 26, 2024, that indicated Resident 108 believed that it was very important to care for her personal belongings, choose between a bed bath, shower, or a sponge bath, choose the clothes to wear, to have snacks available between meals, and choose a bedtime, and have a family member or close friend involved in care discussion(s). Interview with Resident 108 on November 19, 2024, at 10:41 AM revealed that she preferred to get up at 7:00 AM and go to bed between 7:00 PM and 7:30 PM. She revealed that there were some days when she was still in bed at 12:00 PM and did not get to bed until 9:00 PM or 9:30 PM, due to late…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to establish clear advance directives for one of five residents reviewed (Resident 15). Findings include: A review of the census for Resident 15 revealed the resident was admitted to the facility on [DATE]. Current physician orders for Resident 15 revealed an order dated [DATE], that indicated the resident was a Full Code (attempt resuscitation and CPR when the person has no pulse and is not breathing). Nursing documentation for Resident 15 dated [DATE], at 1:19 PM revealed the resident is a full code. Facility documentation titled, Code Status for Resident 15 and dated [DATE], indicated the resident was marked with a check indicating Do Not Resuscitate (do not attempt CPR when the person has no pulse and is not breathing). The form was signed by Resident 15 and the medical provider and dated [DATE], by both. The above discrepancy between the resident's signed wishes and the physician order was reviewed in a meeting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, review of select policies and procedures, and staff interview, it was determined that the facility failed to implement their abuse policy regarding completion of an investigation of an unknown injury for one of six residents reviewed (Resident 118) and background check screening for one of five newly hired employees (Employee 4 ). Findings include: The policy entitled Resident Abuse and Neglect Prevention Program last reviewed on May 28, 2024, indicates that the facility will investigate bruises and/or marks of unknown origin. An incident/accident report will be initiated by the charge nurse and an investigation is initiated to rule out the possibility of abuse. The policy does not indicate how other injuries will be investigated to rule out abuse, such as fractures. The policy indicates to refer to the policy entitled Incident/Accident Investigative Reports. The policy indicates that the facility will conduct a criminal background check on all prospective staff utilizing the State Police and Federal Bureau of Investigation if required. The criminal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of facility documentation, clinical record review, and staff interview, it was determined that the facility failed to identify the potential for, ensure a complete and thorough investigation of, and to ensure timely reporting of an incident involving the potential for neglect for one of 29 residents reviewed (Resident 65) Findings include: Clinical record review for Resident 65 revealed nursing documentation dated November 7, 2024, at 2:19 PM that indicated that staff was notified at 11:00 AM by Resident 65 that she had a fall. Resident 65 revealed that the fall occurred prior to the change of shift. She noted that she requested to be changed (receive incontinence care). The (nurse) aide came in and when I rolled to by side, I rolled out of the bed and landed on my knees. The (nurse) aide went and got another aide and helped me back into bed. Staff noted that Resident 65 was capable and sustained two small abrasions on both of Resident 65's knees and a scratch on her right elbow. Review of Resident 65's care plan revealed that on June 17, 2024, the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, and staff and resident interview, it was determined that the facility failed to ensure the availability of necessary emergency supplies for one of two residents reviewed receiving hemodialysis (Resident 52). Findings include: Clinical record review for Resident 52 revealed the resident was admitted to the facility on [DATE], and was receiving hemodialysis (a machine that performs a basic function of the kidney by cleansing the blood of impurities) three days a week. A nursing progress note dated November 1, 2024, at 7:28 PM noted the resident had a right chest tunnel catheter (a central line placed under the skin allowing long term access to a vein) for dialysis. An observation of Resident 52's room on November 20, 2024, at 10:25 AM did not reveal any emergency supplies in the resident 's room for the central line to include sterile gauze, hemostat (a tool used to control bleeding), needleless connector, or tape. The above information regarding Resident 52's central…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and resident and staff interview, it was determined that the facility failed to identify triggers related to a resident's diagnosis of Post-Traumatic Stress Disorder, to provide culturally, competent, trauma-informed care, and to eliminate or mitigate re-traumatization for one of four residents reviewed for mood/behavior (Resident 22). Findings include: Clinical record review revealed the facility admitted Resident 22 on November 2, 2015, with a diagnosis of Post Traumatic Stress Disorder (PTSD, a mental and behavioral disorder that develops related to a terrifying event). Review of Resident 22's annual MDS (Minimum Data Set Assessment, an assessment completed at least quarterly by the facility to determine the care needs of the resident) dated June 15, 2024, revealed that she had an active diagnosis of PTSD. Interview with Resident 22 on November 19, 2024, at 12:10 PM revealed that she has a diagnosis of PTSD and that she is triggered by people arguing and fighting, screaming, and doors slamming. She also indicated that she would pick at her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, review of facility documentation, and staff interview, it was determined that the facility failed to ensure an appropriate physician response to the consultant pharmacist's recommendation for one of five residents reviewed for potentially unnecessary medications (Resident 122). Findings include: Current physician orders for Resident 122 revealed an order for Oxycodone HCL (an opioid analgesic pain medication used to treat moderate to severe pain) dated September 10, 2024, that instructed staff to give one tablet by mouth every four hours as needed for moderate to severe pain (4-10) with a maximum daily amount of 30 milligrams (mg). Further review of the current physician orders revealed an order for Resident 122 for Acetaminophen (Tylenol; used to treat mild to moderate pain and/or reduce fever) tablet dated September 10, 2024, that instructed staff to give 650 mg every four hours as needed for mild pain rated 1-3 and not to exceed 3000 mg in 24 hours. A consultant pharmacist recommendation dated September 17, 2024, noted the following regarding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, it was determined that the facility failed to ensure appropriate medication security on one of five nursing units (Resident 83, Second Floor East) Findings include: Observation of Resident 83 on November 19, 2024, at 2:20 PM revealed the resident was in bed. A bottle of iodine solution was observed sitting on the resident's tray table in front of her amongst many personal belongings. A follow up observation on November 20, 2024, at 10:09 AM revealed the bottle was again observed on the resident's tray table in front of the resident in bed. The bottle was labeled Povidone-Iodine solution 10%. Resident 83 indicated she was applying it to a mole on her face and was to put it on daily, but she hasn't in a long time. Resident 83 indicated she purchased the solution herself, but they know about it, and that I have it. Clinical record review revealed no evidence of any iodine solution ordered for Resident 83, any order to self- administer the solution, or store it in her room. Resident 83 resided in a room with a roommate. In an interview with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, review of facility documentation, and resident and staff interview, it was determined that the facility failed to serve food at a palatable temperature on one of five nursing units (Third Floor East, Resident 15). Findings include: Review of the Food Committee meeting minutes dated September 14, 2024, and October 17, 2024, noted that residents replied sometimes when asked if the hot food was hot and the cold food was cold. Interview with Resident 15 on November 19, 2024, at 11:20 AM revealed concerns that sometimes the food was not hot and a little on the colder side. Observation of meal service on the Third Floor East Nursing Unit on November 21, 2024, at 1:26 PM revealed that the food trays arrived on the unit and staff began immediately serving the meals. Further observation revealed that staff had passed the last resident food tray at 1:31 PM. The surveyor obtained a test tray at this time from the meal cart and began testing the food temperatures. The oven fried chicken entrée was tested at 111.2 degrees Fahrenheit. The plain white rice was tested at 119.2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, and resident and staff interview, it was determined that the facility failed to implement appropriate enhanced barrier transmission-based precautions for three of 29 residents reviewed (Residents 52, 83, and 131). Findings include: Review of the memo entitled Enhanced Barrier Precautions (EBP, gown and glove use) in Nursing Homes to Prevent the Spread of Multi-drug Resistant Organisms released by the Center for Medicaid and Medicare Services (CMS) on March 20, 2024, with an implementation date of April 1, 2024, revealed that nursing care facilities are to use EBP for residents with chronic wounds or indwelling medical devices (i.e., indwelling urinary catheters) during high-contact resident care activities regardless of their multidrug-resistant organism status. High-contact activity would include things like dressing, transferring, changing linens, providing hygiene, changing briefs, wound care, or device care. Review of the facility policy titled, Infection Control…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, and staff interview, it was determined that the facility failed to ensure resident's privacy on one of five nursing units (2 [NAME] Nursing Unit). Findings include: Observation of the 2 [NAME] nursing unit on October 31, 2024, revealed the following: At 12:21 PM, Employee 1 returned to the medication cart, poured resident medications, and left again to go down the hallway. Employee 1 left a resident clinical record open and in full view/access to anyone choosing to access said record. At this time, one non-licensed staff member was in the vicinity of the medication cart and several residents were congregated near the medication cart and nurse's station. At 12:22 PM, Employee 1 returned to the medication cart, poured resident medications, and immediately left the vicinity of the medication cart. Employee 1 again left a resident's clinical record open and in full view/access to anyone. At 12:24 PM, Employee 1 returned to the medication cart and poured resident medications. At 12:37 PM, Employee 1 left the medication cart, walked to a resident sitting near the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, it was determined that the facility failed to ensure appropriate medication security on one of five nursing units (2 [NAME] nursing unit). Findings include: Observation of the 2 [NAME] nursing unit on October 31, 2024, revealed the following: At 11:12 AM upon arrival to the 2 [NAME] nursing unit the surveyor observed the unit's medication cart was unlocked while it was near the nurse's station. No licensed staff were observed in the vicinity. There were several residents congregated near the nurse's station. At 11:13 AM Employee 1, licensed practical nurse, returned to the medication cart from down the hallway and out of view of the medication cart. At 12:02 PM the surveyor observed the unit's medication cart unlocked in the same location as above. No licensed staff were observed in the vicinity. There were several residents congregated near the nurse's station. At 12:04 PM Employee 1 returned to the medication cart from down the hallway and out of view of the medication cart, removed medications, and left the vicinity of the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and resident, family, and staff interview, it was determined that the facility failed to assist dependent residents with bathing, repositioning, and toileting care for two of seven residents reviewed (Residents 2 and 7). Findings include: Interview with Resident 2 and her husband on June 3, 2024, at 12:15 PM revealed that staff do not provide care every two hours as she is supposed to have. Resident 2 stated that she has discomfort sitting in the same position for long periods of time. Clinical record review of a quarterly MDS (Minimum Data Set, an assessment tool completed at specific intervals to determine resident care needs) dated May 5, 2024, revealed that staff assessed Resident 2 as needing the extensive assistance of two staff for bed mobility, and that she was dependent on the assistance of two staff for transfers. An active physician's order dated November 30, 2023, instructed staff to turn and reposition Resident 2 every two hours. A plan of care developed by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-03 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and resident and staff interview, it was determined that the facility failed to provide services to maintain a resident's mobility for one of seven residents reviewed (Resident 6). Findings include: Interview with Resident 6 on June 3, 2024, at 12:50 PM revealed that staff have not walked with her per her walking program. Resident 6 stated that she believed that there were not enough staff to walk with her, and the facility restructured their nurse aide staffing to no longer have dedicated restorative nursing aides. Clinical record review for Resident 6 revealed a plan of care developed by the facility to address her deficit with self-care of activities of daily living (ADL) performance. Interventions for the plan of care included a nursing rehabilitation program to ambulate 200-250 feet twice with one staff assist, a roller walker, and a wheelchair following (as resident may get dizzy). Review of Task documentation (electronic system of nurse aide documentation of activities of daily living care) dated May 2024, and June 2024, revealed that staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-08 · tag F0688 — failed to keep residents mobile / prevent decline — patternProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to provide services to maintain a resident's range of motion (ROM) for three of three residents reviewed (Residents 54, 67, and 72). Findings include: Clinical record review for Resident 25 revealed a current care plan for staff to provide level two nursing rehabilitation of AROM (active range of motion, movement of the body in an attempt to maintain a resident's ability) to the RLE (right lower extremity) and PROM (passive range of motion) to the LLE (left lower extremity) for two sets of 15 repetitions in all planes daily and orange TheraBand (a stretchy band to help increase mobility) AROM to the RUE (right upper extremity) and PROM to the LUE (left upper extremity) two sets of 15 repetitions in all planes daily. Review of task documentation for Resident 25 for October, November, and December 2023, revealed that staff did not document completion of the restorative task on the following dates: AROM RLE and PROM LLE- October 21, 22, 27, and 31, 2023 November 1, 2, 3, 5, 6, 7, 9, 10, 11,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-08 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to ensure that a resident received acceptable parameters of hydration for one of one resident reviewed (Resident 97). Findings include: Clinical record review for Resident 97 revealed the facility admitted him on September 26, 2023. On September 26, 2023, the physician ordered a fluid restriction of 1500 milliliters (ml) per day. On December 4, 2023, the physician changed the fluid restriction to 1800 ml per day. Review of Resident 97's care plan dated October 4, 2023, revealed he was at risk for a fluid-volume overload (making it harder for heart to pump when there is a fluid overload) related to congestive heart failure (chronic condition in which the heart doesn't pump blood as well as it should). The facility failed to verify what Resident 97's fluid intake totals were for each 24-hour period to determine if Resident 97 was within his restriction or getting enough fluids. The surveyor totaled Resident 97's fluid intakes from November 1-30, 2023, and December 1-7, 2023, which revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, review of select policies and procedures, and staff interview, it was determined that the facility failed to establish clear and consistent resident's wishes regarding advance directives (written instruction, such as a living will or durable power of attorney, relating to the provision of healthcare, for a time when a resident may be incapacitated and not able to make decisions) for one of two residents reviewed (Resident 66). Findings include: The policy entitled POLST, last reviewed on September 20, 2023, indicates that if a resident or their responsible party is not ready to complete a POLST (Pennsylvania Orders for Life Sustaining Treatment, a form that allows people with serious or chronic illnesses or the frailties of age to spell out what kinds of medical care they would want in potential future emergencies), nursing staff are to inform the resident and/or the RP (responsible party) that until a decision is made, the resident will be considered a full code. Review of Resident 66's clinical record revealed that the facility admitted him on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the facility policy, employee personnel records, and staff interview, it was determined that the facility failed to develop and implement an abuse prohibition policy that required a thorough investigation of prospective employee's employment history for three of five newly hired employees reviewed (Employees 3, 4, and 5). Findings include: The policy entitled Resident Abuse and Neglect Prevention Program last reviewed without changes on September 20, 2023, revealed that residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation as defined by the regulation. The facility will develop and implement written policies and procedures to prohibit and prevent abuse including screening of new/potential staff. The facility will conduct a criminal background investigation on all prospective staff utilizing the (Pennsylvania) state police (PSP) and the FBI (federal bureau of investigation) if the potential candidate has not resided in the state of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-08 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to ensure that the resident or resident representative received written notice of the facility's bed hold policy at the time of transfer for three of 10 residents reviewed for hospitalizations (Residents 25, 74, and 106). Findings include: Clinical record review for Resident 74 revealed that he was transferred to the hospital on November 3, 2023, for respiratory distress. There was no documentation available that the facility provided written notice regarding a bed hold to the resident and/or the resident's responsible party upon transfer out of the facility. Interview with the Nursing Home Administrator on December 8, 2023, at 9:45 AM confirmed that the facility did not provide a written bed hold notice to Resident 74 or his responsible party. Clinical record review for Resident 25 revealed that they were transferred to the hospital on November 2, 2023, after they had a change in condition. There was no documentation available that the facility provided written notice regarding a bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, it was determined that the facility failed to ensure complete and accurate Minimum Data Set (MDS) assessments for two of 25 residents reviewed (Residents 51 and 113). Findings include: Review of Resident 51's clinical record revealed a Minimum Data Set Assessment (MDS, a form completed at specific intervals to determine care needs) dated October 23, 2023, that indicated the facility assessed him as having a psychotic disorder. There was no documented evidence in Resident 51's clinical record to support a diagnosis of psychotic disorder. Review of Resident 113's clinical record revealed an MDS dated [DATE], and September 26, 2023, that indicated the facility assessed him as having a psychotic disorder. There was no documented evidence in Resident 113's clinical record to support a diagnosis of psychotic disorder. Interview with Employee 2, MDS assessment coordinator, on December 8, 2023, at 9:47 AM, confirmed the above findings for Resident 51 and Resident 113…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-08 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff and family interview, it was determined that the facility failed medically justify and evaluate the clinical necessity for a urinary catheter for one of two residents reviewed (Resident 43). Findings included: Clinical record review for Resident 43 revealed the facility admitted him on July 22, 2022. Resident 43 was admitted to the hospital from [DATE] to 17, 2023, for evaluation and treatment of his left second toe. An interview with Resident 43's family on December 5, 2023, at 2:06 PM revealed that Resident 43 had a catheter put in at the hospital. She stated that he did not have a urinary catheter (insertion of a tube into the bladder to remove urine) prior to Resident 43's hospitalization on November 13, 2023. A review of Resident 43's physician orders revealed a new order dated November 23, 2023, for staff to insert a Foley catheter16 French with a 5 milliliter (mL) balloon. A review of Resident 43's clinical record revealed no medical justification for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and staff interview, it was determined that the facility failed to provide appropriate respiratory care and services for one of five residents reviewed (Resident 21). Findings include: According to the American Association for Respiratory Care proper cleansing of respiratory (nebulizer) equipment reduces infection risk. The longer a dirty nebulizer sits and is allowed to dry, the harder it is to clean thoroughly. Parts of the aerosol drug delivery device should be rinsed and then washed with soap and hot water after each treatment. Once completely dry, store the nebulizer cup and mouthpiece in a zip lock bag. Clinical record review for Resident 21 revealed a current physician's order for staff to administer a CPAP (continuous positive airway pressure, a device to help treat sleep apnea) device at bedtime. Observation of Resident 21 revealed that there was a CPAP mask unbagged and lying on a shelf beside her bed or on the floor on the following dates and times: December 5, 2023, at 10:27 AM, on shelf by bed December 6, 2023, at 12:04 PM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and resident and staff interview, it was determined that the facility failed to provide the highest practicable care regarding coordination of dialysis services and administration of physician ordered medications for one of one resident reviewed (Resident 14). Findings include: Clinical record review for Resident 14 revealed that she received kidney dialysis (a procedure to remove waste products and excess fluid from the blood when the kidneys stop working properly) on Mondays, Wednesdays, and Fridays at an outside provider. Further clinical record review revealed that her plan of care indicated the facility could administer her morning medications prior to leaving for dialysis on Mondays, Wednesdays, and Fridays. Interview with Resident 14 on December 6, 2023, at 11:41 AM indicated that she leaves for dialysis on Mondays, Wednesdays, and Fridays at 4:10 AM. She indicated that she eats her breakfast and takes her morning medications prior to going to dialysis. Resident 14 currently receives the following medications at 4:00 AM prior to leaving the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-08 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, select facility policies, and staff and resident interview, it was determined that the facility failed to obtain physician ordered medications for one of 25 residents reviewed (Resident 25). Findings include: The current facility policy entitled Medication Availability Policy, last reviewed without changes on September 20, 2023, revealed that when a medication was unavailable the LPN (licensed practical nurse) or RN (registered nurse) must check for overstock in the medication room, check central supply for possible availability, and call the supervisor and make them aware of the unavailable medication with the RN checking the emergency box/pyxsis (a medication dispensing system). If the medication was still unavailable, the RN will contact the pharmacy to send on the next run. If the medication was emergent, call the physician to obtain prescription from the backup pharmacy and notify the physician that the dose will be administered as soon as it was delivered and if ok per the physician. The RN will notify the LPN/RN on the cart, with documentation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-08 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, and staff interview, it was determined that the facility failed to ensure a medication error rate less than five percent (Resident 58). Findings include: The facility's medication error rate was 8 percent based on 25 medication opportunities with two medication errors. Clinical record review for Resident 58 revealed current physician's orders for the nurse to administer the following medications: Lacosamide 150 milligram (mg) tablet one every 12 hours for seizures (a burst of uncontrolled electrical activity in the brain that causes temporary abnormal muscle tone or movements). Finasteride 5 mg tablet one time a day for urinary retention (difficulty urinating). The medication administration record indicated do not crush or split the tablet. Should not be handled by women of child-bearing age. Women who are pregnant or may get pregnant must not handle broken or crushed tablets. Observation of the medication administration pass for Resident 58 on December 7, 2023, at 9:45 AM revealed that Employee 7, licensed practical nurse, crushed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-08 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of select facility policies and procedures, and staff interview, it was determined that the facility failed to provide the recommended pneumococcal immunizations for two of five residents reviewed for immunizations (Residents 18 and 37). Findings include: The policy entitled Infection Control-Immunization of pneumococcal vaccination of residents last reviewed September 20, 2023, indicates that all residents upon admission are offered the Pneumococcal vaccine, consent or declination will be maintained on the resident record. If a PCV15 (Pneumococcal conjugate vaccine) is used, this should be followed by a dose of PPSV23 (Pneumococcal polysaccharide vaccine) one year later. Prior administration of Pneumococcal vaccine shall be documented on the resident immunization record. Vaccines are administered per the CDC (Center for Disease Control) guidance as follows: Residents 19-[AGE] years old considered at risk, or 65 or older with one dose of PCV15 should be followed up with a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-12-08 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility failed to notify a resident or resident representative in writing of a transfer to the hospital for seven of 10 residents reviewed (Residents 23, 25, 74, 97, 102, 106, and 123). Findings include: Clinical record review revealed that Resident 23 was transferred to an acute care hospital on December 5, 2023, where he was admitted . Further clinical record review revealed that no written notification was provided to Resident 23's responsible party regarding the transfer that included the required contents: reason for the transfer, effective date of the transfer, location to which the resident was transferred to, a statement of the resident's appeal rights, contact and address information for the Office of the State Long-Term Care Ombudsman, and information for the agency responsible for the protection and advocacy of individuals with developmental disabilities. Clinical record revealed that Resident 97 was transferred to an acute care hospital on October 20, 2023, where he was admitted . Further…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to ALLAIRE HEALTH SERVICES — 20 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.6 | -1.6 vs chain |
| Health inspection | 2 of 5 | 2.2 | -0.2 vs chain |
| Staffing | 1 of 5 | 3.1 | -2.1 vs chain |
| Quality measures | 4 of 5 | 4.3 | -0.3 vs chain |
The other 19 homes this chain runs (chain average 2.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| CHANDLER, TAMARA | Individual | W-2 MANAGING EMPLOYEE | since 06/23/2023 |
| KURLAND, BENJAMIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 06/23/2023 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $351K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in PA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Pennsylvania Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 395586. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.