Horizon Health & Subacute Center
3034 E Herndon, Fresno, CA 93720 · For profit - Limited Liability company · 180 certified beds · (559) 321-0883 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $22,913 in federal fines (most recent 2024-03-01)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.7% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.1% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.6% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 1.7% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.0% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 9.3% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 10.4% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.3% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 9.6% | 10.2% | 21.2% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.5% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 90.8% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 25.3% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 23.2% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 3.93 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 3.89 | 1.57 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
50.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 185 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 64.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 93 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.36 therapist hours per resident per day in 2026Q1 — more than 62% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 50.4%CMS range 43.5–57.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.5%CMS range 9.6–16.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 64.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 58.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 33.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 95.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.7%CMS range 6.6–12.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.24 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 154.5 residents a day — about 86% occupied, or roughly 26 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.63 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.56 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.10 hrs/resident/day on weekends vs 4.85 on weekdays — 16% thinner on weekends. RN hours go from 0.59 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 47% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
45 citations, most serious first. The 12 most serious are shown; the remaining 33 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-03-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
2. A review of Resident #105's admission Record, revealed the facility admitted the resident on 04/20/2023 with diagnoses that included type 2 diabetes mellitus, congestive heart failure, morbid obesity, localized edema. Per the admission Record, the resident received a diagnosis of non-pressure chronic ulcer of the left lower leg on 04/28/2023. A review of Resident #105's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/27/2024, revealed the resident had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident was cognitively intact. A review of Resident #105's care plan, revised on 08/30/2023, revealed the resident had a venous/stasis ulcer of the left and right lower leg. Interventions directed staff to administer treatment as ordered by the physician. A review of Resident #105's Order Summary Report with active orders as of 02/29/2024, revealed an order dated 02/05/2024, for staff to cleanse the resident's left and right lower leg with normal saline, pat dry, apply a three-layer compression gauze bandage then kerlix, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2019-06-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 62) with known risk for injuries due to the diagnosis of contracture's (a condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints), received adequate supervision and assistance to prevent injuries when Licensed Nurses (LN) failed to provide assistance and monitor Resident 62's body repositioning every two hours as prescribed by the physician. This failure resulted in Resident 62's hospitalization with a diagnoses of a left arm spiral fracture (broken bone [spiral] occurs due to a rotational, or twisting, force) when he received care from one Certified Nursing Assistant (CNA) without assistance by the licensed nursing staff as ordered by the physician. Findings: During an interview with Licensed Vocational Nurse (LVN) 5, on 1/30/19, at 7:22 a.m., LVN 5 stated she worked on 1/15/19, during the 3:00 p.m., to 11:00 p.m., shift…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-03-20 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, observations, and record review, the facility failed to follow their Policy and Procedure (P&P) and provide professional standards of care when:1. The facility did not provide behavioral health training for Activity Aides per policy.2. The facility did not review and update 1 of 4 sampled P&Ps at least annually per policy.3. The facility did not create a multidisciplinary plan for ventilator (respiratory ventilator (a machine that helps a person breathe when they cannot breathe well enough on their own) weaning for one of one sampled resident (Resident 1) per policy. This had the potential to result in poor care, unsafe conditions, and injury to residents and staff. 1. During a phone interview on 3/18/26 at 11:02 am with Complainant 1, Complainant 1 stated the Activity Assistants were being sent into the behavioral health Special Treatment Program (STP) to assess the resident's activity needs without the required behavioral health training.During an interview on 3/20/26 At 9:20 AM with Special Treatment Program (STP) Director (STPD), the STPD stated all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-20 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility failed to ensure sufficient nursing staffing to meet residents' needs for 3 of 4 sampled residents (Residents 1, 2, and 3) when: 1.The facility failed to adjust staffing levels to account for a high-acuity resident (Resident 5) who required extensive staff time, further contributing to delays in care for other residents. 2.The facility decided to reduce PM shift staffing in the sub-acute (is a designated area within the facility that provides a higher level of skilled nursing care services than a regular nursing home unit) from two certified nursing assistant (CNA) to one, without conducting an assessment of resident's acuity or monitoring the impact of these changes. These failures resulted in delayed care and unmet needs, as evidence by Resident 1 expressing feelings of hopelessness, Resident 2 expressing delayed bedtime until 10 pm, and Resident 3 waiting approximately 30 minutes on the commode, placing residents at potential risk for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-20 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure safe and competent nursing care when:3 of 4 sampled Activity Assistants (AA) (AA 1, 2, and 3) lacked required behavioral health training.7 out of 8 sampled staff members (Certified Nurse Assistant (CNA) 3, CNA 4, CNA 5, CNA 7, Licensed Vocational Nurse (LVN) 2, LVN 3, Respiratory Therapist (RT) 1, Unit Manager (UM) 1, and UM 2 could not locate key policies and procedures.This failure had the potential to result in substandard care and injury to residents and staff.1. During a phone interview on 3/18/26 at 11:02 am with Complainant 1, Complainant 1 reported that AAs were required to entered the Special Treatment Program (STP), the facility's behavioral health unit, to assess residents' activity needs without having the required behavioral health training. During an interview on 3/20/26 at 9:20 AM with STP Director (STPD), the STPD stated all employees who worked in the STP were required to complete behavioral health training to ensure staff and resident safety. During a concurrent interview and record review on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure food equipment was properly cleaned and sanitized for 8 of 8 sampled residents (Resident 1, 2, 3, 4, 5, 6, 7, 8) when the popcorn machine had a piece of popcorn on the kettle lid, black and brown buildup on the lid, rim, and kettle exterior. This failure had the potential risk for residents to consume popcorn prepared using contaminated equipment, which could result in cross-contamination (the transfer of harmful substances or pathogens to food via inadequately cleaned food contact surfaces).During a concurrent observation and interview on 2/26/26 at 1:28 pm with the Activity Assistant (AA) 1 and the Activity Director (AD) in the malt shop, the door was open and a posted sign indicated the malt shop hours were 2pm-3pm daily. A locked popcorn cart with transparent plastic sides featured a metal rod that ran from the center of its roof to a shiny silver kettle situated inside. The kettle had a lid that was darkened with uneven black and brown residue. A white popcorn fragment rested on the kettle lid…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-19 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to established and maintain an effective infection prevention and control program to prevent the development and transmission of communicable disease for all residents in the facility when the facility identified cases of scabies (a contagious skin infestation caused by tiny mites) and failed to timely report upon identification of the initial confirmed case of scabies (a contagious skin infection caused by tiny mites) to the Local Public Health Department (LPHD- is a government agency-often at the county or city level-responsible for protecting and promoting the health of the community) and California Department of Public Health (CPDH-public health office oversees a variety of research, response and prevention programs to protect the public's health). This failure resulted in ongoing transmission of scabies, resulting in a scabies outbreak affecting 9 residents in the short-term unit (is a specialized area where patients live temporarily while recovering from a hospital stay, surgery, or serious illness) and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a safe, clean, comfortable and homelike environment for one of five residents (Resident 1) when the supply ventilation duct (an opening which allow cool or warm air to pass through supplied by a HVAC; Heating, Ventilation, and Air Conditioning system) in Resident 1's room was covered with three pieces of rubber material and two pieces of the rubber material were loose (hanging from the ceiling). This failure posed as a fire hazard endangering the lives of Resident 1, other residents and staff members. Findings: During an observation and interview on 3/26/25 at 11:30 a.m. with Resident 1 in Resident 1's room, the supply ventilation duct on Resident 1's ceiling was covered with three pieces of material with screws and one screw was missing leaving two pieces of the material loose and hanging from the ceiling. Resident 1 stated cold air came through the supply ventilation duct and the facility covered it with the material three years…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-26 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to meet professional standards of quality for one of five residents (Resident 1) when Resident 1 had an appointment on [DATE] for a CT scan (Computed Tomography; a medical imaging procedure used to create detailed pictures of the inside of the body) of the right lower leg due to a history of DVT (Deep Vein Thrombosis; a condition where a blood clot forms in a deep vein, typically in the legs) at [name of outside agency; a facility that provides a certain type of service the facility did not] and the CT scan was canceled because the outside agency was not informed that Resident 1 required a mechanical lift (a mechanical device used by caregivers to safely transfer individuals with limited mobility, such as those who are bedbound or unable to bear their own weight) for transfer. The outside agency did not have a mechanical lift and staff trained to use a mechanical lift. These failures resulted in the cancellation of Resident 1's CT scan on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-03-07 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to establish and maintain an effective infection prevention and control program when: 1. When Resident 16's handheld nebulizer (a flexible tube that fits into a small, handheld machine that turns liquid medicine into a mist and resident inhale the mist through the mouthpiece for delivery of medication) tubing was on the floor. 2. The washing machine had a white substance buildup on and below the front-loading door and on the handle of the front-loading door. These failures placed residents at risk for cross-contamination (the process when germs are unintentionally transferred from one substance or object to another, which causes a harmful effect) and infection (an invasion of the body by germs that cause disease). 3. One of one Licensed Vocational Nurses (LVN) 1, did not properly clean and disinfect a glucometer (a glucose (sugar) meter, a medical device for determining the approximate concentration of glucose in the blood) after use on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-07 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement a comprehensive person centered care plan for four of 12 residents (Residents 66, 72, 118 and 114) when: 1. Resident 66's divalproex sodium (a medication used to treat involuntary movements and mental disorders) care plan (a detailed document that outlines a patient's individual healthcare needs) had interventions for lithium (mood stabilizing medicine used to treat certain mental illnesses) and not divalproex sodium (an anticonvulsant [anti-seizure] medication also used as a mood stabilizer). This failure had the potential to cause Resident 66's divalproex sodium administration side effects such as weight loss, loose stools, and drowsiness to go unmonitored. 2. Resident 72 had no documentation describing behaviors to be monitored for in the medication care plan for Escitalopram (medication used to treat depression and generalized anxiety disorder). 3. Resident 118 had no documentation describing behaviors to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-07 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure three of the five sampled Certified Nursing Assistant's (CNA) received nurse aide performance evaluation (a formal assessment of a nurse aide's job performance, covering areas like clinical competence, communication, teamwork, and professionalism, to identify strengths and areas for improvement) every 12 months. This failure resulted in CNAs not getting their performance check and had the potential for weak areas to not be identified and improved. Finding: During a concurrent interview and record review on 3/6/25 at 12:00 p.m. with the Director of Staff Development (DSD), CNA 4's annual performance evaluation was reviewed. The DSD stated, I don't see one done for the year of 2024. The DSD stated CNA 4 should had one done in 2024. The DSD stated CNA 4 last in-service infection control, communication and behavior health training were done on 12/18/23. The DSD stated CNA 4 should have had the trainings completed annually. During a concurrent interview and record review on 3/6/25 at 12: 15 p.m. with the DSD,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 33 citations
- Potential for harm · E2025-03-07 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to prevent residents from receiving unnecessary medications for three out of seven sampled residents (Residents 8, 38, and 126) when: 1.Resident 8 and 126's did not have liver function test labs (LFT- blood tests that measure how well your liver is functioning) completed or monitored while taking valproic acid (a medication used to treat seizure disorders [sudden burst of electrical activity in the brain], certain psychiatric conditions [a wide range of conditions that affect a person's thoughts, emotions and behavior]). These failures resulted in the status of Resident 8 and 126's liver function being unknown and had the potential to cause serious negative effects including toxic levels of valproic acid leading to increased sedation (a state of calmness, relaxation or sleepiness), confusion, seizures, tremors, and liver failure which may become life threatening. 2.Resident 38 was administered oxycodone (opioid pain killer)-acetaminophen (combined pain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-07 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the medication error rate was less than five percent when the facility ' s medication error rate was 14.81 percent. There were 27 opportunities for errors and four medication errors occurred with two of four sampled residents (Residents 25 and 85) when: 1. Resident 25 was administered an fluticasone propionate and salmeterol inhalation (medication that is inhaled and helps reduce swelling in the airways) and did not rinse mouth after use as indicated in the prescriber order. 2. Resident 85 was administered one Bumetanide tablet (medication that can treat fluid retention and high blood pressure [force exerted by blood on the walls of the arteries as it is pumped by the heart throughout the body]) at 9:32 a.m. when it was scheduled to be administered at 8:00 a.m. (over an hour past the administration time). 3. Resident 85 was administered Carvedilol (medication to treat heart failure [condition in which the heart cannot pump enough…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to properly store and label medications in two of six medication carts when: 1. Eight of fifteen liquid bottled medications did not have an open date in the long-term wing medication cart. Seven of these nine medications were for Residents 1, 25, 34, 62 and 100. This failure had the potential to decrease medication potency that could compromise the therapeutic effectiveness of stored medications 2. Five of 11 eye drop bottles did not have patient labels for Residents 1, 62, and 94 in the long-term wing medication cart. This failure had the potential to result in misidentification of a medication, patient safety risks, and incorrect dosage. 3. One of six medication carts had eye drop medication for three of three residents (residents 76, 115, and 145), that were not labeled with resident name or date the medication was opened. This failure had the potential for residents to receive other residents' medications and/or expired medication that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure food was stored, prepared and distributed in accordance with professional standards when: 1. Kitchen staff (KS 3) did not monitor had not recorded the temperature during the cooling process after preparing tuna salad that was at ambient temperature (room temperature) ; 2. Kitchen staff (KS 4) did not wear a beard net while preparing resident juice cups nor did kitchen staff (KS 5) wear a beard net while putting away equipment and wiping down surfaces; 3. Two robot coupes were stored wet with water inside, pooled on bottom and condensation on the lid; 4. A black serving scoop was stored inside a dry storage bin containing thickener; and 5. A box containing hash brown potatoes was on the floor inside the walk-in freezer. The facility's failure to maintain professional standards for food service safety had the potential to expose highly susceptible residents who received food from the kitchen to foodborne illness (an illness that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure accurate and complete medical records in accordance with professional standards of practices were maintained for seven of twelve sampled residents (Residents 15, 16, 33, 45, 52, 106, and 126), when the Physician Orders for Life-Sustaining Treatment (POLST- a form that contains written medical orders for healthcare professionals regarding specific medical treatments that can or cannot be done at the end-of life) were not accurate and complete. This failure had the potential for Resident 15, 16, 33, 45, 52, 106, and 126's decisions regarding treatment options and end of life wishes to not be honored. Findings: During a review of Resident 15's Physician Orders for Life Sustaining Treatment (POLST-is a medical order that helps give people with serious illness more control over their care during a medical emergency) dated [DATE], the POLST indicated, . Date Form Prepared . (no date written) . During a concurrent interview and record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were treated with respect and dignity in an environment that promotes and enhances quality of life for two of six sampled residents (Residents 1 and 74) when Certified Nursing Assistants (CNA's 2 and 3) stood to fed them lunch. This failure violated Residents 1 and 74's right to be offered a dignified dining experience and made Resident 1 feel uncomfortable and disrespected. Findings: During an observation on 3/3/25 at 1:25 p.m. in the dining room, CNA 2 stood while she fed Resident 74 during lunchtime. CNA 2 spoke to Resident 74 while she stood over her, not sitting at eye level. During an interview at 3/3/25 at 1:46 p.m. with CNA 2, CNA 2 stated she should have sat down with Resident 74 during mealtime. CNA 2 stated she should have sat down on a chair next to Resident 74 and made sure she was at eye level when she fed him. CNA 2 stated Resident 74 could have felt uncomfortable and rushed when she stood to fed him. CNA 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure one of six sampled residents (Resident 53) had the right to make choices about aspects of his life in the facility when his choice to have a shower on a Saturday instead of a Friday was not honored. This failure resulted in Resident 53's skin on his upper cheat and left upper arm becoming red, dry and itchy leading to him scratching himself opening the skin and the potential for an increased risk for infection. Findings: During a review of Resident 53's admission Record (AR- document containing resident demographic information and medical diagnosis) dated [DATE], the AR indicated, Resident 53 had diagnoses of end stage renal disease (condition where the kidneys have permanently lost their ability to function properly), diabetes mellitus (a chronic metabolic disorder characterized by high blood sugar (glucose) level), heart failure (when the heart muscle doesn't pump blood as well as it should) , hypertensive heart disease (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide a comfortable and homelike environment for one of eight residents (Resident 55), when the facility did not respond to Resident 55's complaint of air from the vent in his room blowing on his face. This failure resulted in Resident 55 feeling cold, frustrated, and uncomfortable in his bed. Findings: During a concurrent observation and interview on 3/3/25 at 11:16 a.m. with the caregiver of Resident 55 in his room, a small white trash bag taped to the side of the over the bed table (a rolling table designed to be positioned over a bed, providing a stable surface for activities like eating, reading, or working while in bed), was observed waving back and forth as if being blown by the wind. The table was placed over the bed where the resident's upper body and head would have been if the resident had been in the bed. Resident 55 was sitting at the end of his bed in a wheelchair watching the television that belonged to the A bed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify the Ombudsman (a public official who advocates for residents' rights, health, safety, and well-being, investigating and resolving complaints and concerns), and the resident representative, (RP-person designated to make decisions for a resident), in writing of a resident's transfers to the hospital for one of six sampled residents (Resident 66) when the facility did not inform the ombudsman of Resident 66's transfer to the hospital and the RP was not given written notice of Resident 66's transfer to the hospital. This failure violated Residents 66's right to have his RP and Ombudsman properly informed of his hospitalization on 7/8/24. Findings: During an interview on 3/5/25 at 11:43 a.m. with Registered Nurse (RN) 1, RN 1 stated Resident 66's RP was only called for his transfer to the hospital on 7/8/24 and was not given the notification in writing. RN 1 stated she did not know residents and their RP's needed to be notified in writing of their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to meet professional standards of practice for two of seven sampled residents (Residents 52 and 113) when: 1. Resident 52's tube feeding bag (TF - a liquid form of nutrition that is carried through your body through a flexible tube) was not labeled with the date it was hung (set up for administration). 2. Resident 113's TF bag was not labeled with the time the TF bag was hung. These failures had the potential to result in Residents 52 and 113 to receive nutrition that was outdated or expired and put them at risk of food borne illness (any illness resulting from eating contaminated/spoiled foods). Findings: During an observation on 3/3/25 at 9:35 a.m. in Resident 52's room, Resident 52 was dressed, lying in bed asleep with her head elevated. Resident 52 had a TF attached to a feeding pump (a machine that delivers specific amount of fluids per hour of nutrition) that was not administering TF to Resident 52. Resident 52's TF bag had no date…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain routine dental services to meet the needs each for one of two residents when Resident 76 had treatment recommendations for a bone spur (an abnormal bony growth that forms on or around joints or along the edges of bones) removal and a new full set of dentures (a removable plate or frame holding one or more artificial teeth) and no action taken by the facility since 9/15/23, leaving the resident without dental service intervention for 17 months and three weeks. These failures resulted in Resident 76 wearing dentures that did not fit properly and caused her pain had the potential to result in poor oral health, difficulty eating and speaking, and decreased quality of life that could lead to depression (a mood disorder that causes a persistent feeling of sadness and loss of interest) and anxiety (a mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one ' s daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0802 — failed to prepare enough nourishing food — isolatedProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure two out of twenty-three kitchen staff (KS 1 and 2) had appropriate competencies and skill sets to safely and effectively carry out the functions of food and nutrition services when: 1. KS 1 used a #12 scoop (1/3 cup, 2.67 ounces) to portion chopped meat when the menu did not indicate portion sizes for chopped meat; and 2. KS 2 did not use the correct portion size when preparing tuna and egg salad sandwiches. These failures had the potential to result in residents receiving inadequate protein which could result in frailty (decreased energy), weight loss, delayed wound healing, loss of muscle, and increased risk of fractures (broken bones). Findings: 1. During an observation of the lunch meal service on 3/4/25 at 12:37 p.m. KS 1 was plating chopped hamburger for residents on prescribed chopped diets. Hamburger patties were pre-chopped and paced in a container on the steam table prior to the start of meal service. Hamburger pieces were approximately ½ inch in size. KS 1 used a full #12 scoop to portion…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of six sampled residents (Resident 35) area was maintained a safe, functional, sanitary and comfortable environment for residents staff and the public when, Resident 35's room had a bag of adult diapers, multiple t-shirts, sweaters and jackets stacked on top of a walker and wheelchair at the foot of the hospital bed, blocking access to the window. These failures had the potential to cause injuries, falls and a fire safety hazard for Resident 35 and her roommate. Findings: During a review of Resident 35's admission Record (AR- document containing resident demographic information and medical diagnosis) dated 3/6/25 the AR indicated, Resident 35 was admitted to the facility on [DATE]. Resident 35's diagnosis included, chronic kidney disease (a long-term condition where the kidneys gradually lose their ability to filter waste products and excess fluid from the blood), pain, hypertension (high blood pressure), anxiety, depressive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure each resident received adequate supervision to prevent accidents for one of three residents (Resident 1), when Resident 1 required two person assist for turning and repositioning but was turned by Certified Nursing Assistant (CNA) 1 during briefs (adult diaper) change alone (without another person to assist) on [DATE]. This failure resulted in Resident 1 falling out of bed and onto the floor on [DATE] and the potential for Resident 1 to be injured. Findings: During a review of Resident 1's admission Record (AR), dated [DATE], the AR indicated, Resident 1 was admitted on [DATE] with a history of Anoxic Brain Damage (when the brain is completely deprived of oxygen, which can lead to brain cell death), Persistent Vegetative State (a condition in which a person is awake but lacks awareness of themselves or their surroundings), Tracheostomy (an opening surgically created through the neck into the windpipe to allow air to fill the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-07 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement their policy to ensure Injuries of Unknown Origin (any injury without a reason the injury could have or did occur) were reported to all Local and State Officials in the required time frame, as defined by law, for one of three sampled residents (Resident 1) when, the facility discovered Resident 1, a non-verbal and non-mobile resident, had a closed fracture of his left humerus (a brake in the bone of the upper left arm) and did not report it to the Police Department or Ombudsman. This failure resulted in the delay of investigation by outside agencies, assistance in the facility ' s investigation, and had the potential to result in resident abuse not being discovered, putting all residents at risk of abuse. Findings: During an interview on 2/7/25 at 8:30 a.m. with the Ombudsman (an advocate for residents of nursing homes, board and care centers, and assisted living facilities), the Ombudsman stated, he had not been informed of any injuries of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of four residents (Resident 1) was free from abuse, neglect, and exploitation when Licensed Vocational Nurse (LVN) 1 used profane language (language that is considered offensive, vulgar, or irreverent) toward Resident 1 and instructed staff not to assist Resident 1 after an unwitnessed fall (when an individual falls to the ground or a lower surface without anyone seeing it) on 11/17/24. These failures had the potential for Resident 1 to experience agitation, intimidation, disrespect, and fear. Findings: During a review of Resident 1's admission Record (AR), dated 11/22/24, the AR indicated, Resident 1 had a history of Schizophrenia (a chronic mental illness that affects a person's ability to think, feel, and behave normally) and Anxiety Disorder (a condition that causes excessive and persistent feelings of fear, dread, and uneasiness). During a concurrent observation and interview on 11/22/24 at 3:10 p.m. with Resident 1, in Resident 1's room, Resident 1 stated, on 11/17/24 he was sitting on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-04 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of communicable diseases and infections when two boxes containing 48 [brand name] Covid-19 (an infectious disease caused by the SARS-CoV-2 virus) self-test kits were expired on 8/23/24 in the clean utility supply room (a space for storing, preparing, and distributing clean and sterile supplies for patient care). This failure had the potential to produce inaccurate Covid-19 test results. Findings: During a concurrent observation and interview on 10/4/24 at 12:10 p.m. with Infection Preventionist (IP; a healthcare professional designated to prevent the spread of infections in healthcare facilities) in the clean utility room supply room, two boxes of [brand name] Covid-19 self-test kits were on the shelf. Each box contained 12 kits with four individual tests inside. The label on the boxes indicated the expiration date was 1/23/24. IP stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-09 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of three residents (Resident 1) was free from physical abuse when one Mental Health Worker (MHW) placed both of his hands on Resident 1's shoulders and shoved him backwards. This failure resulted in Resident 1 stumbling backwards and experiencing mental anguish, including intimidation, feeling threatened, frightened, and increased agitation. Findings: During a review of the document titled SOC341 – Report of Suspected Dependent Adult/Elder Abuse (submitted to the Department from the facility), dated 6/24/24, the SOC341 indicated that on that date between 5 PM and 5:15 PM, Resident 1 was observed in his bathroom yelling. [MHW] attempted to de-escalate the patient. Resident [1] then pushed [MHW. MHW] responded by pushing patient with two hands on each shoulder causing resident to stumble back. During a review of Resident 1's admission Record (AR), dated 7/9/24, the AR indicated he was admitted to the facility with diagnoses that included Schizoaffective Disorder (a mental disease that affects the person's ability…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-09 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to check the references of one of three employees (Mental Health Worker, or MHW) prior to employment. This failure resulted in the potential for one unqualified employee (MHW) to provide care to residents [Cross Reference with F600]. Findings: During a review of the document titled SOC341 – Report of Suspected Dependent Adult/Elder Abuse (submitted to the Department from the facility), dated 6/24/24, the SOC341 indicated that on that date between 5 PM and 5:15 PM, Resident 1 was observed in his bathroom yelling. [MHW] attempted to de-escalate the patient. Resident [1] then pushed [MHW. MHW] responded by pushing patient with two hands on each shoulder causing resident to stumble back. During an interview on 7/9/24, at 11:40 AM, with the Administrator, the Administrator stated the MHW's employment with the facility was terminated. The Administrator stated, As a Mental Health Worker, I really don't think he was a good fit. He was triggering residents. During a review of the facility document titled, Employee Warning/Discipline…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-09 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to report the findings of an investigation of an abuse allegation to the Department within five days. This failure had the potential for an allegation of abuse to not be thoroughly investigated and result in further abuse [Cross Reference with F600]. Findings: During a review of the document titled SOC341 – Report of Suspected Dependent Adult/Elder Abuse (submitted to the Department from the facility), dated 6/24/24, the SOC341 indicated that on that date between 5 PM and 5:15 PM, Resident 1 was observed in his bathroom yelling. [Mental Health Worker, or MHW] attempted to de-escalate the patient. Resident [1] then pushed [MHW. MHW] responded by pushing patient with two hands on each shoulder causing resident to stumble back. During an interview on 7/9/24, at 4:30 PM, with the Administrator, the Administrator stated, We don't have a 5-day follow up report. During a review of the facility's policy and procedure (P&P) titled, Reporting of Alleged Violations, dated 3/18, the P&P indicated, A completed copy of all investigation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
2. A review of Resident #304's admission Record, revealed the facility admitted the resident on 02/23/2024, with diagnoses that included acute respiratory failure with hypoxia, asthma, and morbid obesity. A review of Resident #304's care plan, initiated on 02/23/2024, revealed the resident was at risk for hypoxemia related to diagnoses of acute respiratory failure with hypoxia and morbid obesity. Interventions directed staff to apply the resident's CPAP device at the prescribed time and setting as indicated by the physician's order. A review of Resident #304's Order Summary Report, revealed an order dated 02/24/2024 for staff apply the resident's CPAP/auto-adjusting positive airway pressure (APAP) device at bedtime and remove in the morning upon awakening. The order did not specify the PEEP setting for the CPAP/APAP. During an interview on 02/29/2024 at 7:18 AM, Licensed Vocational Nurse #7 acknowledged staff did not verify Resident #304's physician order to ensure the order was complete. During an interview on 02/29/2024 at 9:42 AM, the Respiratory Therapist stated the nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-08 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to meet professional standards of quality when one of three residents (Resident 1) complained of persistent and severe pain following a right hip replacement (a surgical procedure in which the diseased parts of the hip joint; ball and socket of the pelvis is replaced with new, artificial parts) and staff did not notify the Attending Physician (medical doctor assigned to care for a patient) according to the facility ' s policy and procedure titled, Change in a Resident ' s Condition or Status. This failure resulted in delaying the identification of the dislocation (when the ball of the new hip implant comes out of the socket) of Resident 1 ' s right hip. Findings: During an interview with Resident 1 ' s son on 10/31/23 at 10:10 a.m., son stated, Resident 1 had a total right hip replacement on 9/19/23 and was admitted to the facility on [DATE] for rehabilitation (services to improve skills and functioning for daily living that have been lost or impaired).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2019-06-21 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the food services staff were competent to carry out the functions of food services safely and effective for all residents being provided meals from the kitchen when two of two food service staff were unable to verbalize the cool down process. This failure had the potential for untrained staff to place residents at risk of exposure for foodborne illnesses (food poisoning). Findings: During an interview with [NAME] 1 and Certified Dietary Manager (CDM), on 6/19/19, at 10:25 a.m., [NAME] 1 stated staff started the cool down process when the food was cooked and was cooled by placing it inside the walk in refrigerator. [NAME] 1 was unable to verbalized the temperature of the cooling down process. During an interview with [NAME] 2 and the CDM, on 6/19/19, at 10:31 a.m., regarding cool down food process, [NAME] 2 stated cool down process began by cooling the food down to 71 degrees Fahrenheit (F) within a four hour period and proceeded to further cool down from 71 F to 41 F within a two hour period. The CDM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-21 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure services provided met professional standards of quality for two of three sampled residents (Resident 136 and Resident 91) when: 1. Licensed Vocational Nurse (LVN) 4 did not follow the facility's policy and procedure on self-medication administration for Resident 136 and left his prepared medications on top of his bedside table unattended; LVN 4 signed the medications as being administered without first verifying Resident 136 took his medications and LVN 2 failed to take the necessary precautions to store Resident 136 medication left at his bed side table by LVN 4. This failure placed Resident 136 at risk for medication error and for unauthorized personnel to access Resident 136's medications. 2a. LVN 1 administered Resident 91's medication without explaining what the medications were being administered for; and 2b. LVN 9 did not notify Resident 91's physician of the resident's non-compliance with the physician's order to shower…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-21 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide adequate care and services to assure residents received the care to attain and maintain their highest practicable physical, mental, and psychosocial well being for two of two sampled residents (Resident 136 and Resident 22) when: Resident 136 and 22 were not assisted to the bathroom in a timely manner. This failure resulted in Resident 136 and Resident 22 feeling upset and frustrated and the potential for the residents to experience an incontinent episode and a fall. Findings: 1. During a concurrent observation and interview with Resident 136, on 6/18/19, at 3:14 p.m. Resident 136 laid in his bed laying across his bed with his legs dangling off the bed. Resident 136 reached for his call light and and turned his call light on. Resident 136 requested assistance to use the restroom and stated, Can you help me go to the bathroom? During an observation on 6/18/19, at 3:15 p.m. in Resident 136's room, Certified Nursing Assistant (CNA) 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to safely store, prepare and serve food safely when: 1. Multiple open contianers of condiments were stored and available for use without an open date inside the spice rack and walk-in refrigerator. 2. Restorative Nursing Assistant (RNA) 2 her face, hair and mouth while serving plates of food to residents in the dining room. These failures to ensure effective dietetic service operations placed the residents at risk for foodborne illness. Findings: 1. During a concurrent observation and interview with the Certified Dietary Manager (CDM), on 6/18/19, at 1:35 p.m., in the kitchen, the following spices were observed open and without an open date labeled: Ground Nutmeg powder, poultry seasoning, ground turmeric powder, whole bay leaves, light chili powder, and dill weed. The CDM stated, These open spices should all be dated. During a concurrent observation and interview with the CDM, on 6/18/19, at 2:00 p.m., in the walk-in refrigerator, the following items were observed open and without an open date: a small bottle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-21 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the dialysis record used as a communication tool was documented accurately and completely for two of two sampled residents (Resident 111 and Resident 105). This failure resulted in an incomplete and inaccurate documentation of Resident 111's and 105's clinical records and potentially to disrupt the continuity of care between providers. Findings: 1. During a concurrent observation in Resident 111's room and interview with Resident 111, on 6/18/19, at 3:26 p.m., Resident 111 stated he received dialysis (the process of removing waste products and excess fluid from the body to treat both acute (temporary) and chronic (permanent) kidney failure) services. Resident 111 showed the arterio-venous (AV) fistula shunt (a graft inserted to help with dialysis treatment) on his left upper arm. Resident 111 stated he went to the dialysis clinic every Tuesday, Thursday and Saturday at 10 a.m. During a review of the clinical record for Resident 111, the face sheet (a document that contains personal information)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain an effective infection control and prevention program for three of three sampled residents (Resident 44, 62 and 141) when: 1. For Resident 44, Resident 62, Resident 141, the Respiratory Therapist (RT) used his stethoscope (a medical instrument for listening to the action of someone's heart or breathing) and did not sanitized the stethoscope's diaphragm (the flat part at the end of the tubing which contains thin plastic used to listen to high pitch sounds such as lung sounds) in between use of residents. 2. The handwashing sink was located on the same counter as the clean plates and lids next to the steam table holding the food. 3. Six of six non-dietary staff (NDS) (Human Resource -HR 1, Director of Staff Development- DSD 1, DSD 2, Restorative Nursing Assistant- RNA 2, RNA 3, and LVN 14) were observed washing their hands in the kitchen sink and were not wearing hair nets in the food service area in the dining room. These failures placed the residents and staff at high risk for cross contamination and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-06-21 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to send a copy of the resident transfer and discharge notification to a representative of the Office of the State Long-Term Care Ombudsman (an official appointed to represent the elderly and frail residents rights under public authorities) for one of four sampled residents (Resident 98) when Resident 98 was transferred for hospitalization and the local Ombudsman was not notified. This failure had the potential to result in inappropriate resident transfer and discharge practices for Resident 98. Findings: During a review of the clinical record for Resident 98, the admission Record dated 6/21/19, indicated Resident 98 was readmitted to the facility on [DATE]. During a review of the clinical record for Resident 98, the progress note dated 1/24/19 at 8:40 a.m., indicated . Resident appeared to be in respiratory distress [as evidence by] rapid abdominal breathing and diaphoresis (profuse sweating) . Ordered by [medical doctor] to send resident out to [local…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-06-21 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure grooming needs were met for one of two sampled residents (Resident 116) when Certified Nursing Assistants (CNA's) and Licensed Nurses (LN's) failed to provide Resident 116 with nail care to keep nails short and well trimmed as indicated in her plan of care. This failure resulted in Resident 116's self inflicted scratches to her left arm and leg and placed her at risk for a skin infection. Findings: During a concurrent observation and interview with Resident 116, on 6/18/19, at 4:28 p.m., Resident 116 was sitting up in bed and itching her left thumb. Resident 116 stated she was itchy. Resident 116's nails were long with mauve colored nail polish on both hands. Resident 116 stated she told the nurses she was itchy. During a review of the clinical record for Resident 116, the admission Record dated 6/20/19, indicated Resident 116 was admitted to the facility on [DATE] with diagnoses which included pruritus (itchiness) and diabetes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-06-21 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure drugs were stored safely inside the medication cart (med cart) when Licensed Vocational Nurse (LVN) 1 left an over the counter (OTC) drug on top of the med cart unattended. This failure had the potential for the medication to be left unattended on top of the med cart which could result to unauthorized access by other residents, staff, and visitors in the facility. Findings: During a medication administration observation with LVN 1, on 6/20/19, at 7:30 a.m., LVN 1 prepared eight scheduled morning medications which included 1 capsule of Vitamin D 5,000 units for Resident 91. The bottle of Vitamin D 5,000 units was placed on top of the med cart. and left unattended while LVN 1 entered and administered the medication to Resident 91. LVN 1 returned to the med cart in front of Resident 91's door, and observed the over the counter bottle of Vitamin D 5,000 units was left on top of the med cart. During an interview with LVN 1, on 6/20/19, at 2:30 p.m., she stated she should have ensured all medications were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-06-21 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide timely dental services for one of one sampled residents (Resident 111) when there was no follow up for Resident 111's dentures from the dental office since 2/8/19. This failure delayed Resident 111's acquisition of his full upper and lower dentures that would enable him to eat regular food and enhance his well-being. Findings: During a concurrent observation and interview in Resident 111's room on 6/18/19, at 3:17 p.m., Resident 111 had missing upper and lower teeth. Resident 111 stated he had been served ground food and he wanted to eat regular food. Resident 111 stated he went to a dental office about four months ago for his upper and lower dental impressions. Resident 111 stated he did not get his dentures. Resident 111 stated he asked the facility staff about getting dentures and he was told they were working on it. Resident 111's family who was present during the interview, validated Resident 111 had not yet received his upper and lower dentures. During a concurrent interview and record review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-02-02 · tag F0842 — failed to keep accurate, complete medical records — widespreadSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain complete, accurate, and readily accessible documentation of records for three of three sampled residents (Resident 1, 2, and 3) when Resident 1, 2, and 3 required turning and repositioning every two hours and the facility was unable to obtain documentation of turning and repositioning Resident 1, 2, and 3 every two hours. This failure was not the standard of practice according to the facility's policy and procedure titled, Charting and Documentation. Findings: During a review of Resident 1's admission Record (AR), dated 2/2/24, the AR indicated, Resident 1 was admitted on [DATE] with a history of Respiratory Failure (a condition in which blood does not have enough oxygen or has too much carbon dioxide), Subarachnoid Hemorrhage (the accumulation of blood in the space between the arachnoid membrane and the [NAME] mater around the brain), Cerebral Aneurysm (a weak or thin spot on an artery in the brain that balloons or bulges out…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$22,913 in federal fines across 1 penalty.
- $22,913 — penalty dated 2024-03-01
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to GENERATIONS HEALTHCARE — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 4.1 | -2.1 vs chain |
| Health inspection | 2 of 5 | 3.6 | -1.6 vs chain |
| Staffing | 4 of 5 | 3.7 | +0.3 vs chain |
| Quality measures | 4 of 5 | 4.6 | -0.6 vs chain |
The other 26 homes this chain runs (chain average 4.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| GALLEY, CHAD | Individual | W-2 MANAGING EMPLOYEE | since 04/01/2023 |
| MASTROCOLA, LOIS | Individual | CORPORATE OFFICER | since 04/01/2023 |
| OLDS, THOMAS | Individual | CORPORATE OFFICER | since 04/01/2023 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $3.0M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055199. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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