English Oaks Convalescent & Rehabilitation Hospita
2633 West Rumble Rd, Modesto, CA 95350 · For profit - Limited Liability company · 180 certified beds · (209) 577-1001 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (33% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (47) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- about 18% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.7% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.4% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.7% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.4% | 1.2% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 1.0% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.9% | 0.4% | 0.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.6% | 1.6% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 17.4% | 9.8% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 26.3% | 13.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.2% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.8% | 10.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.4% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 99.2% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 24.6% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.0% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.37 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.94 | 1.57 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 326 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 58.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 86 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 63% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.7%CMS range 50.7–60.2 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.1%CMS range 8.4–14.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 58.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 59.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.4%CMS range 4.8–11.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 166.8 residents a day — about 93% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.41 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.48 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.08 hrs/resident/day on weekends vs 4.54 on weekdays — 10% thinner on weekends. RN hours go from 0.44 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 33% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
47 citations, most serious first. The 11 most serious are shown; the remaining 36 are one tap away and print in full.
- Actual harm · Gcited before2025-10-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, for one of three sampled residents (Resident 1), the facility failed to implement two persons assist when mechanical lift (a medical device used to safely lift and move a resident) was used to transfer (moving from one place to another) Resident 1.These deficient practices led to Resident 1 sustaining a fall that resulted in intramuscular hematoma (collection of blood within a muscle) to the right pectoralis (chest muscle) and a broken right leg.Review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses which included hemiplegia (inability to move one side of the body) and hemiparesis (weakness on one side of the body) following a cerebral infarction, (a condition where blood flow to the brain is interrupted, also known as a stroke) and aphasia (speech or language problems as a result of a stroke).Review of Resident 1's clinical record titled, Minimum Data Set, (MDS - an assessment tool used by nursing homes to collect information about each resident's health, abilities, and care needs) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-17 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to report an allegation of physical abuse to the state survey agency for one of three sampled residents (Resident 1) when, Responsible Party (RP) 1 indicated to the Director of Nursing (DON) that Resident 1 might have been handled roughly by staff and RP 1 suspected physical abuse after both of Resident 1's arms were found to have bruises on them on 4/20/26.This failure resulted in a delay of the state survey agency investigating an allegation of abuse, which had the potential to put Resident 1's, and other residents in the facility, health and safety at risk.Findings:Review of Resident 1's admission RECORD indicated, Resident 1 was admitted to the facility with multiple diagnoses including but not limited to, Senile degeneration of the brain, (age-related, progressive declines in cognitive function-such as memory, reasoning, and daily living skills), dementia (decline in mental ability severe enough to interfere with daily life) and major depressive disorder (a serious mood disorder causing persistent feelings of sadness,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-02 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that an allegation of sexual abuse involving one of five sampled residents (Resident 1) was reported to the California Department of Public Health (CDPH) within two hours after the facility had knowledge of the allegation, as required by federal regulations (Pursuant to Title 42 Code of Federal Regulations section 483.12(c)(1)). This failure delayed the CDPH's review of the alleged abuse and potentially placed Resident 1 and other residents in the facility at risk for ongoing abuse. Findings:During an interview on 1/27/26 at 3:52 PM with Resident 1 at his bedside, Resident 1 stated, .someone tried to climb on me. and it happened only once.it happened about two nights ago. It was dark but he was tall and bald. Resident 1 further stated, .He tried to have sex with me, he pulled down my pants, he took his thing out, he tried to climb on top of me.I pushed him away.I screamed for help, my neighbor heard it.then he went away. Resident 1 later identified the individual as CNA 2. During a review of Resident 1's Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-01-16 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the kitchen staff carried out proper dress code when dietary relief (DR) 1 did not wear a beard net properly exposing facial hair. This failure had the potential to expose residents to bacterial contamination, which could result in food borne illnesses for all residents who consumed food from the kitchen. The facility census was 167.Findings: During a concurrent observation and interview on 1/14/26, at 11:15 a.m., with registered dietitian (RD) 1, tray line (assembly line for food, commonly used in hospitals and nursing homes to prepare patient meals. Workers stand at stations, adding specific items-like hot food, drinks, or cutlery-to a moving tray as it passes) was observed. RD 1 verified DR 1 beard net was not covering all of his facial hair. RD 1 stated DR 1's beard net should have been covering his mustache. RD 1 also stated wearing hair and beard nets properly prevents physical contamination from entering the food being prepared to serve. During an interview on 1/15/26, at 8:30 a.m., with RD 2,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-16 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
The facility failed to ensure safe pharmaceutical services with medication disposal, waste, and the accountability of delivered medications based on standards of practice for a resident census of 167 when: 1. Pharmaceutical waste (discontinued or no longer needed drugs) including prescription and over the counter (drugs sold directly to consumers without needing a prescription) medications were not rendered unusable when disposed in the pharmaceutical waste bin (also known as a drug waste bucket) and were accessible with hand retrieval from the waste bin; and, 2. Medication delivery slips and manifests from the pharmacy provider were not consistently signed and dated by licensed staff upon receipt from delivery courier for accuracy and accountability of prescription medication received. These failures could result in unsafe disposal of the discontinued prescription medications and the risk of drug diversion (illegal use of drugs).Findings:1.During a concurrent observation and interview on 1/14/26, at 11:13 a.m., Licensed Nurse (LN) 8 confirmed that the pharmaceutical waste bin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-16 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that staff treated three of 33 sampled residents with dignity and respect when,1. The infection preventionist (IP) referred to Resident 193 as a feeder (a derogatory term sometimes used by nursing staff when a resident needs total staff assistance with feeding) which labelled Resident 193 by her care needs rather than as an individual.2. Staff posted signage in Resident 22's room identifying the resident as a 1:1 feeder (one staff member assists one resident at a time with feeding) which publicly disclosed Resident 22's care needs and placed the resident at risk for diminished dignity.3. The urinary catheter bag (a urine drainage bag that collects urine via a catheter- plastic tube inserted into the bladder) of Resident 6 was left uncovered and without a privacy cover (a cover placed over the urine collection bag so that the urine in the bag cannot be seen). This failure had the potential to negatively impact the residents'…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-16 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that staff protected the residents' personal privacy and confidentiality for one out of 33 sampled residents (Resident 4) and one unsampled resident (Resident 19) when:1.The Respiratory Therapist (RT) performed tracheostomy care (care provided to keep a breathing tube and the opening in the neck clean and functioning to help a person breathe safely) for Resident 4 without closing the resident's room door, exposing the resident to other staff, residents, and/or visitors during a personal medical procedure; and,2.Resident 19's confidential electronic medical record (EMR, a confidential electronic medical record that details the residents' health, treatment, demographic information, and payment source) was left opened on a laptop computer in a common hallway of the facility.These failures had the potential to result in compromised resident dignity, emotional distress, and unauthorized disclosure of protected health information. Findings: Findings: 1.Review of Resident 4's admission RECORD, (a document…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-16 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide necessary care and services necessary as per professional standards of practice for one of 33 sampled residents (Resident 3) when Resident 3's physician orders for constipation were not followed in a timely manner.This failure placed Resident 3 at risk for constipation-related complications such abdominal pain, nausea, vomiting, hemorrhoids (painful swollen veins in the rectum), fecal impaction (hard stool blocking the colon requiring medical removal).Findings:Review of Resident 3's admission RECORD (a document that contains the resident's demographic information) indicated Resident 3 had aphasia (a language disorder that makes it hard to communicate), dementia (a condition that causes decline in thinking, memory, and reasoning), Alzheimer's (a disease that slowly affects memory, thinking and daily functioning), and gastrostomy (a tube that goes into the stomach through the belly to give food and fluids) among other diagnoses.During an interview on 1/14/26 at 9:26 AM, with the Infection Preventionist…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide respiratory care consistent with professional standards of practice for one of 33 sampled residents (Resident 2) when:1. Resident 2 did not receive oxygen therapy as prescribed by the physician; and 2. Nursing staff did not follow the identified oxygen therapy interventions as outlined in Resident 2's care plans (a document that contains the resident's problems, goals, and interventions). These deficient practices had the potential to place Resident 2 at risk for health decline and respiratory distress.Findings: 1.Review of Resident 2's admission Record, (a document that contains the resident's demographic information) the document indicated Resident 2 was originally admitted to the facility 9/23, and then readmitted in 9/25, with diagnoses which included acute respiratory failure with hypoxia (a life threatening condition where the lungs can't get enough oxygen into the blood, causing low blood oxygen, and severe shortness of breath), chronic systolic congestive heart failure (a weak heart can't pump…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-26 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 3) had their initial comprehensive visit completed by a Physician for a resident under a Medicare Part A stay when, Resident 3's initial assessment (admission assessment) was conducted by a Nurse Practitioner (NP). This failure had the potential to result in unidentified medical conditions being untreated for Resident 3.Findings:A review of Resident 3's admission RECORD [a document that contains demographic information], indicated Resident 3 was admitted under Medicare Part A to the facility on [DATE].During a concurrent interview and record review on 11/26/25 at 10:34 a.m. with LN 1, Resident 3's clinical record titled, INITIAL ASSESSMENT/NEW ADMISSION/ 72 HOUR CHARTING, dated 11/14/25 was reviewed. LN 1 verified the initial assessment for Resident 3 was performed by the nurse practitioner and not the physician. LN 1 stated it was important for a physician to do the initial physical examination to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-20 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect the residents' right to be free from physical abuse (intentional act of causing injury or trauma to another person through bodily contact) for one of four sampled residents (Resident 1) when on 9/8/25, Resident 2 who was known by the facility staff to have abusive behavior, approached Resident 1 and hit her on the hand and attempted to kick Resident 1.This failure resulted in a bruised right hand on Resident 1. In addition, this failure left Resident 1 feeling upset, uncomfortable, and unsafe.Findings:A review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses which included: need for assistance with personal care, other abnormalities of gait (walking) and mobility (ability to move around freely), and depression (a common mental health condition with continuous feelings of sadness, hopelessness, and loss of interest in activities that were once enjoyable).A review of Resident 1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 36 citations
- Potential for harm · Dcited before2025-09-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure adequate supervision for one of four sampled residents (Resident 1) when resident 1 was found in the parking lot of the apartment complex next to the facility at approximately 10:00 p.m., on 6/17/25.This failure resulted in two skin tears to Resident 1's right knee and had the potential of serious injury and harm.A review of Resident 1's clinical record, titled, admission RECORD (a document that contains the resident's demographic information) indicated, Resident 1 was admitted to the facility with diagnoses of but not limited to malignant neoplasm of unspecified kidney (a cancerous tumor that forms in the kidney), anxiety disorder (a mental health condition characterized by excessive and persistent worry, fear, and nervousness that can interfere with daily life), failure to thrive (a condition where an adult experiences unintentional weight loss, decreased appetite, and muscle wasting that can lead to health complications).A review of Resident 1's clinical record titled, SBAR Communication Form, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1), was accurately assessed for the use of a partial denture (fully removable dental inserts that replaced seven missing top teeth) and use of hearing aids. These failures resulted in staff not being aware when Resident 1 ' s partial denture and hearing aids were missing and the lack of consistent use could have contributed to Resident 1 ' s confusion and weight loss. Findings: During a review of Resident 1 ' s clinical record titled, admission RECORD (a document that contained Resident 1 ' s demographic information), indicated Resident 1 ' s diagnosis included the need for assistance with personal care. A review of Resident 1 ' s clinical record titled, NSG [nursing]: admission Data Collection and Baseline Care Plan Tool (a personalized document that identified problems, goals, and interventions), dated 1/3/25, by Licensed Nurse (LN 1), indicated Resident 1 was oriented to person, place, date, and time. The record further indicated Resident 1 ' s use of a partial denture and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) had a care plan (a document that identified Resident 1 ' s problems, goals, and interventions) in place that addressed Resident 1 ' s use of a partial denture (fully removable dental inserts that replaced seven missing top teeth) and hearing aids. These failures resulted in a lack of knowledge by nursing staff of Resident 1 ' s use of a partial denture and hearing aids, lack of care of the partial denture and hearing aids, and could have contributed to Resident 1 ' s confusion and 15-pound weight loss while at the facility. Findings: During a review of Resident 1 ' s clinical record titled, admission RECORD, (a document that contained Resident 1 ' s demographic information), indicated Resident 1 ' s diagnosis included the need for assistance with personal care. A review of Resident 1 ' s clinical record titled, NSG [nursing]: admission Data Collection and Baseline Care Plan Tool (an individualized plan of care that identified Resident 1 ' s problems, goals, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IDR2024-10-11 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to provide restorative (RNA- nursing intervention to increase or maintain resident's mobility and prevent further decline in mobility) treatment and services for one of three sampled residents (Resident 2) when Resident 2 did not receive her ordered RNA therapy for the week of 9/23/24. This failure had the potential to result in a decline in physical functioning for Resident 2, resulting in a negative impact on Resident 2's health and well-being. Findings: A review of Resident 2's admission Record, indicated Resident 2 was admitted to the facility in 2024 with diagnoses that included difficulty in walking, hemiplegia (paralysis on one side of the body) and hemiparesis (muscle weakness on one side of the body) following cerebral infarction (a result of disrupted blood flow to the brain due to problems with the blood vessels that supply it, also known as stroke) affecting the left side. A review of Resident 2's Order Summary Report, (list of physician orders) dated 10/11/24, indicated RNA therapy was ordered two times a week…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-20 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure safe and sanitary conditions were maintained for food storage according to standards of practice and facility policy when: 1) Three serving scoops were dirty with green and brown crusted substances, and were stored with clean serving utensils in a cook's undercounter drawer; 2) Eleven cases of thawed, soft mighty healthshakes were stored in the walk-in refrigerator and two cases of them were received on 8/29/24; 3) A pipe from the dish machine did not have an air gap; and, 4) Two ice machines were not cleaned and maintained according to manufacturer's instructions. These deficient practices exposed 145 of 155 facility residents who consume food from the kitchen to potentially harmful substances which could have led to widespread foodborne illness. Findings: 1. During the initial kitchen tour on 9/17/24 at 10:19 AM, an observation and interview was conducted with the Dietary Services Manager (DSM). There were six (6) serving scoops of different sizes found with dirt and brown food debris crusted on them,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-20 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to protect residents from significant medication errors when 1 of 38 sampled resident's (Resident 137) Midodrine (medication used to raise blood pressure and prevent it from going too low) was not administered per physician orders. This deficient practice had the potential for Resident 137 to suffer serious consequences from blood pressure being too high if the medication was given and was not needed, or symptoms such as dizziness from not receiving the medication when it was needed. Findings: Resident 137 was admitted to the facility with diagnoses which included, Aphasia [loss of ability to understand or express speech, caused by brain damage] Following Cerebral Infarction [stroke]. A review of Resident 137's physician order's indicated, Midodrine HCI Oral Tablet 5 MG [milligrams - a unit of measure] Give 1 tablet via PEG-Tube [a feeding tube that allows you to get nutrition and medications through a tube inserted into your stomach] three times a day for Hypotension [low blood pressure] Hold for SBP [systolic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-20 · tag F0802 — failed to prepare enough nourishing food — patternProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the kitchen staff competently carried out the functions of the food and nutrition services department according to facility policy and standards of practice when: 1. A dishwasher (DSW) did not know how to correctly test the dish machine sanitizer or the safe temperatures and sanitizer levels for the 3-compartment sink. 2. A Diet Aide (DA) did not wash his hands after disposing the trash outside two times, and use proper food safety and sanitation practices to prevent cross-contamination. 3. Two DA's did not correctly demonstrate how to calibrate a thermometer. These failures had the potential to expose residents to bacterial contamination, which could result in food borne illnesses for all residents who consumed food from the kitchen. The facility census was 155. 1. During the initial kitchen tour observation, interview, and record review on 9/17/24 at 9:30 AM with DSW 1, DSW 1 tested the chemical sanitizer in the low temperature dish machine. DSW 1 took a test strip and wiped it on the counter where…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-20 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure resident meals were served at a palatable temperature and flavor according to facility policy. This deficient practice had the potential to result in insufficient food intake, which could impair nutrition status for 145 out of 155 residents who consumed food from the kitchen. Findings: Review of the facility's Fall Menus, Week 3 Wednesday dated 9/18/24, indicated the Regular lunch meal included: Chicken cacciatore- 3 ounce (oz.) of meat, 1-2 oz. sauce, ½ cup pasta with garlic and herbs, ½ cup broccoli & cauliflower, ½ cup Italian green salad, ½ oz. dressing, Cranberry crunch square, 4-oz. cup milk. The Pureed meal included the foods listed above but used alternate measuring scoops to prepare the servings. During a kitchen observation and interview on 9/18/24 at 10:05 AM, [NAME] (CK) 1 was preparing the lunch meal items. CK 1 stated she prepared all the food items and they were in the oven or steamer until trayline started. CK 1 stated she was not sure if the regular recipe for pasta with garlic and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-20 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the dish machine was in safe operating condition according to standards of practice and facility policy when the dish machine sanitizer exceeded safe sanitizing levels for dishes. This failure had the potential to place 145 out of 155 residents who receive food from the kitchen at risk of developing food related illnesses, or adverse effects from exposure to sanitizing chemicals. Findings: During the initial kitchen tour observation, interview and record review on 9/17/24 at 9:30 AM with dishwasher (DSW) 1, there was water dripping into puddles underneath the dish machine. DSW 1 stated she didn't know about the water leak. DSW 1 demonstrated how to test the chemical sanitizer in the low temperature dish machine by taking a test strip and wiping it on the counter in the back of the dish machine where the dishes came out. The test strip turned dark purple. DSW 1 compared the test strip to the colors on the test strip container and stated, It is deep dark purple, and that's fine because it is between…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-20 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure coordination of specialized mental health services for 1 of 38 sampled residents (Resident 1), when the facility failed to respond to the state designated authority for further PASRR (Pre-admission Screening and Resident Review-a tool used to ensure residents with certain mental illnesses receive care needed in the most appropriate setting) Level II needs. This deficient practice had the potential for Resident 1 to not receive additional care and services related to a mental disorder. Findings: A review of Resident 1's admission Record indicated she was admitted to the facility in August 2024 with diagnoses which included bipolar disorder (a mental illness that causes extreme mood swings, or shifts in energy, activity, and concentration that can make it hard to do daily tasks), and schizophrenia (a serious mental illness that affects a person's thoughts, feelings, and behaviors). During a concurrent interview and record review on 9/18/24 at 11:09 a.m., with the Minimum Data Set Case Manager (MDSCM), Resident 1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a resident centered care plan for 2 of 38 sampled residents (Resident 76 and Resident 104) when, 1. Resident 76 required oxygen therapy via a nasal cannula (NC- tubing which delivers oxygen into your nose) but often removed the tubing, and his care plan did not include interventions which would ensure his oxygen level remained above 90%; and, 2. Resident 104's intravenous (IV, refers to a way of giving a drug or other substance through a needle or tube inserted into a vein) therapy care plan was not specific to her midline catheter (a long, thin, flexible tube which is inserted into a large vein in the upper arm). These failures placed Resident 76 at risk of adverse effects of not enough oxygen, and placed Resident 104 at risk for harm related to inadequate care of her midline IV. Findings: 1. Review of Resident 76's admission RECORD indicated Resident 76 was admitted to the facility in the beginning of 2024 with diagnoses including hepatic encephalopathy (a brain disorder which occurs when the liver…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide care according to professional standards of practice for 1 of 38 sampled residents (Resident 104) when a licensed nurse (LN) inserted a peripheral IV (intravenous device placed in a vein of the hand or arm and used to deliver fluids or medication) without a physician order. This failure had the potential to place Resident 104 at risk for complications related to inadequate maintenance of the peripheral IV. Findings: Review of Resident 104's admission RECORD indicated Resident 104 was admitted to the facility in mid-2024 with a diagnosis of infection and inflammatory reaction due to internal left hip prosthesis (artificial joint) and disruption of external operation (a surgical complication that occurs when a surgical incision reopens after closure). Review of Resident 104's clinical record, Progress Note, dated 8/21/24, indicated, .ceFAZolin Sodium Intravenous Solution [antibiotic used to treat infection] .Use 2 gram intravenously three times a day for left hip wound/ dehiscence [partial or total…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide weekly showers to 1 of 38 sampled residents (Resident 48) as requested by Resident 48. This failure resulted in Resident 48 not receiving preferred bathing services (showers) and had the potential to result in decreased comfort and hygiene. Findings: A review of Resident 48's admission Record, indicated Resident 48 was admitted to the facility in March 2022 with diagnoses which included, abnormalities of gait and mobility. A review of Resident 48 's Minimum Data Set (MDS- an assessment and care screening tool) dated 7/2/24, indicated Resident 48 had the ability to understand and be understood by others with an intact memory and a Brief Interview for Mental Status (BIMS) score of 15 (The BIMS assessment uses a points system that ranges from 0 to 15 points: 0 to 7 points suggests severe cognitive impairment. 8 to 12 points suggests moderate cognitive impairment. 13 to 15 points suggests that cognition is intact). The functional status section of the MDS indicated Resident 48 required substantial/…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure professional standards of care were met for 1 of 38 sampled residents (Resident 37) when licensed staff were unable to contact Resident 37's orthopedist (doctor who treats disorders of bones, joints, muscles and tendons) for an order after she returned from an appointment wearing a sling (device worn to support and immobilize a limb) on her right arm and her primary medical doctor (MD) 2 was not notified. This failure led to Resident 37's sling being removed and had the potential for worsening of her condition. Findings: A review of Resident 37's admission RECORD, indicated she was readmitted to the facility in early 2024. During an interview on 9/19/24, at 11:47 AM, Resident 37 stated her right arm was extremely swollen, had limited movement, and caused her discomfort. During an interview on 9/19/24, at 12:48 PM, Licensed Nurse (LN) 5 stated Resident 37 went to an orthopedic appointment on 9/3/24 for her right shoulder. LN 5 further stated Resident 37 returned from the appointment with a sling on her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement measures to minimize accidents when: 1. One of fourteen resident's (Resident 122) wander guard to prevent elopement (a device used to alert staff if a resident leaves without their knowledge) was not being monitored; and, 2. One of three residents who smoked (Resident 296) was not assessed for the ability to smoke safely in a timely manner. These failures placed Resident 122 at an increased risk of physical harm due to his behavior of wandering in and outside the facility; and had the potential to result in Resident 296 not using her smoking device safely and could expose other residents to aerosols from an electronic cigarette device. Findings: 1. A review of Resident 122's admission Record (AR) indicated Resident 122 was admitted to the facility in 2023 with a diagnosis of Parkinson's disease (a progressive brain disorder that causes shaking, stiffness, and difficulty with balance and coordination). A review of Resident 122's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure safe medication use for one of five residents (Resident 110) on antipsychotic medication, when Resident 110's antipsychotic drug, called Haldol (a drug used to treat a variety of mental and neurological disorders) was not monitored for its effectiveness. These failures placed Resident 110 at risk for inadequate symptom relief and/or adverse effects from the use of an anti-psychotic medication. Findings: A review of Resident 110 's admission Record (AR) indicated Resident 110 was admitted to the facility in August 2024 with diagnoses which included dementia (a progressive state of decline in mental abilities), and personality disorder. During a review of Resident 110's medical record titled, Minimum Data Set, (MDS- a resident assessment tool), dated 8/12/24, section I under Psychiatric/Mood disorder, indicated, Anxiety Disorder: [box checked]; Depression (other than bipolar): [ box checked] . During a review of Resident 110's Care Plan initiated on 8/19/24, the care plan indicated, . [Resident 110] receiving…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure safe medication storage practices in three of nine medication carts (Med Cart, a locked mobile cart used to store medications and supplies) when, 1. An expired multi-dose prescription medication was stored and available for use. 2. An undated multidose prescription medication was stored and available for use. 3. An expired single-dose prescription medication was stored and available for use. These failed practices could contribute to unsafe medication storage and administration of outdated and ineffective medications. Findings: 1. During a concurrent observation and interview on [DATE] at 4:16 p.m., License Nurse (LN) 15 removed a multi-dose inhaler, Wilexa Inhub (fluticasone propionate and salmeterol inhalation powder) 250/50 (a device used to administer medication to treat lung diseases), for Resident 26 from the Med Cart on North Med 3. The multi-dose inhaler had a date written on the date opened label of [DATE]. The manufacture…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-20 · tag F0813 — isolatedHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the food brought in from the outside for 1 of 38 sampled residents (Resident 85), was stored and reheated according to regulatory standards and facility policy. This failure affected the temperature and palatability of Resident 85's meal, and had the potential to alter nutrition status. Findings: A review of Resident 85's admission Record dated September 20, 2024, indicated the resident was admitted on [DATE] with diagnoses which included congestive heart failure (condition that occurs when the heart cannot pump enough blood to meet the body's needs), type 2 diabetes (uncontrolled blood sugar), iron deficiency anemia (low levels of iron in the blood), and vitamin D deficiency (low levels of vitamin D in the blood). A review of Resident 85's Minimum Data Set (MDS- an assessment and care screening tool) on 9/18/24 indicated she had a BIMS (brief interview of medical status) of 15, whereby a score of 13-15 meant cognition was intact.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain infection prevention and control practices for 2 of 38 sampled residents (Resident 56 and Resident 246) when: 1. The licensed nurse (LN) did not change gloves or perform hand hygiene during wound care for Resident 56; and, 2. Resident 246's urinal was not labeled with name or room number. These failures placed Resident 56 at increased risk of healthcare associated infections, and increased the risk Resident 246's urinal could be used by another resident. Findings: 1. A review of Resident 56's admission RECORD, indicated he was readmitted to the facility in mid-2024 with diagnoses which included a history of methicillin resistant staphylococcus aureus (MRSA) infection (a germ that is resistant to many antibiotics) and gastrostomy (a tube inserted through the abdomen and into the stomach to provide nutrition). A review of Resident 56's Treatment Administration Record (TAR), dated September 2024, indicated, .Cleanse tube Stoma [opening in the abdomen for the gastrostomy tube] Site with Theraworx Spray…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-11 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the medical record accurately reflected a fall incident for one of four residents (Resident 3) when, a. Licensed staff failed to document whether Resident 3's fall mat (placed on the floor at bedside to prevent injury in the event of a fall) was present on 9/8/23, when Resident 3 fell out of bed; and b. The interdisciplinary team (IDT-members include professionals from varied disciplines to provide collaboration) recommended use of a fall mat (to prevent injury in the event of a fall) for Resident 3, but Resident 3's care plan and other records indicated this intervention was in place. This failure had the potential to cause miscommunication of information and confusion among healthcare providers regarding Resident 3's fall, which could contribute to the development of inadequate fall prevention measures for Resident 3. Findings: A review of Resident 3's admission Record indicated Resident 3 was admitted to the facility in 2021 with diagnoses including congestive heart failure (when the heart muscle is weakened),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-05 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate pain management for one of seven sampled Residents (Resident 1) when Resident 1's pain medication was not ordered in a timely manner. This failure led to Resident 1 experiencing unnecessary pain which had the potential to affect her physical and psychosocial well-being. Findings: A review of Resident 1's admission RECORD, indicated she was admitted to the facility in May of 2024, with diagnoses which included osteoarthritis (type of arthritis that occurs when flexible tissue at the ends of bones wears down). A review of Resident 1's clinical record, Progress Notes, dated 5/18/24, at 2:20 PM, indicated, .Pt [patient] is requesting an order for Norco [narcotic pain-relieving medication] 5/325 mg [milligrams- unit of measure] for pain as Tylenol [non-narcotic pain-relieving medication] does not help with pain. Communication placed in . [physician medical group communication binder] . A review of Resident 1's clinical record, Progress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of three sampled residents (Resident 2) received care to prevent pressure ulcers, when Resident 2 was not repositioned every two hours. This failure had the potential to result in Resident 2 developing pressure ulcers related to prolonged time spent on his back. Findings: A review of Resident 2's admission Record indicated Resident 2 was admitted to the facility with diagnoses which included weakness. A review of Resident 2's clinical record, Braden Scale For Predicting Pressure Sore Risk dated 9/28/23, indicated Resident 2 scored 15, which indicated he was at risk for developing a pressure ulcer. A review of Resident 2's Minimum Data Set (MDS - contains clinical and demographic information) dated 10/12/23, indicated, .Bed mobility - how resident .turns side to side, and positions body while in bed .Self Performance .Extensive assistance .Support .Two+ persons physical assist . A review of Resident 2's Care Plan, undated, indicated, .Impaired bed mobility and transfers related to: weakness…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-21 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain its infection prevention program when: 1. Licensed nurse (LN) 4 failed to perform hand hygiene consistently while performing wound care for Resident 5. 2. Certified nursing assistant (CNA) 5 did not don (put on) the appropriate personal protective equipment (PPE) when providing care for residents on Enhanced Standard Precautions (an approach of targeted gown and glove use during high-contact resident care activities, designed to reduce transmission of drug resistant organisms). These failures had the potential to result in infection in residents receiving care in the facility. Findings: 1. A review of Resident 5's admission Record indicated Resident 5 was admitted to the facility with diagnoses which included, VENOUS INSUFFICIENCY (CHRONIC) (PERIPHERAL) [a condition in which veins have problems moving blood back to the heart]. During a concurrent observation and interview on 11/16/23, at 12:20 PM, in Resident 5's room, Resident 5 was observed to be in bed with his lower extremities uncovered and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-13 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure effective pain management for one of five sampled residents (Resident 5), when Resident 5 complained of pain and was not assessed or given pain medication for approximately 2 hours. This failure resulted in Resident 5 waiting an extended time for pain medication and had the potential for Resident 5 to experience emotional distress from inadequate pain relief. Findings: A review of Resident 5's admission Record indicated Resident 5 was admitted to the facility with diagnoses which included a history of falls and dorsalgia (back pain). During a medication administration observation, with licensed nurse (LN) 1, on 10/13/23, at 9:34 AM, certified nursing assistant (CNA) 1 approached and informed LN 1 Resident 5 requested pain medication. LN 1 stated she had already given Resident 5 her pain medication and did not go and assess Resident 5. During a concurrent observation and interview with Resident 5 in Resident 5's room, on 10/13/23, at 10:57 AM, Resident 5 was tearful. Resident 5 stated she had been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-13 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure professional standards of practice were implemented during medication administration for one of four sampled residents (Resident 4) when gastrostomy (G-Tube-a tube directly into the stomach for nutrition, hydration, and medications) tube medications were crushed together and administered at once. This failure had the potential to result in a clogged gastrostomy tube and unknown effects of medications interacting with each other. Findings: A review of Resident 4's admission Record indicated Resident 4 was admitted to the facility with diagnoses which included gastrostomy tube and dysphagia (difficulty swallowing). During an observation in Resident 4's room, with licensed nurse (LN) 1, on 10/13/23, at 8:36 AM, LN 1 had two small plastic pouches of crushed medications. LN 1 poured the crushed medications into two 30 ml (milliliter-a measure of volume) medication cups, added approximately 15 mls of water, stirred, opened the G-tube line, flushed with 30mls water, poured in the first mixture of medications,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-02-17 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe resident monitoring and the services provided met professional standards of quality for three of 32 sampled residents, (Resident 547, Resident 56, and Resident 548) when: 1. Resident 547 and Resident 56 were not monitored for adverse effects of blood thinner medication use in the setting of high-risk status; and, 2. Resident 547's skin issues identified upon admission were not monitored, and weekly summaries (a head-to-toe assessment report that provides information progress or decline in a resident's health status on a weekly basis) and weekly skin assessments were not completed for Resident 547 and Resident 548 These failures could contribute to unsafe medication monitoring with adverse consequences for Resident 547, and Resident 56, and could contribute to decline in health condition of Resident 547 and Resident 548. Findings: 1a. During a review of Resident 547's medical record, titled Medication Administration Record (or MAR where key information about the Resident's medications including the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-02-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure respiratory care provided was consistent with professional standards of practice for 3 of 32 sampled residents (Resident 547, Resident 131, and Resident 95) when: 1. Resident 547 had duplicate oxygen orders and did not receive oxygen at the prescribed flow rate; 2. The oxygen flow rate was not followed per physician order for Resident 131; 3. Oxygen therapy was provided without a physician order for Resident 95; and, 4. Resident 95's oxygen tubing and the oxygen humidifier bottle were not dated when changed. These failures placed Resident 547, Resident 131, and Resident 95 at risk for respiratory distress and inadequate treatment. Findings: 1. Review of the admission Record indicated Resident 547 was admitted to the facility in February 2023 with multiple diagnoses including pulmonary embolism (blood clot in the lungs), Chronic obstructive pulmonary disease (COPD: a lung disease that cause airflow blockage and breathing-related…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-02-17 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review the facility failed to ensure safe medication storage practices in three out of three medications rooms (a locked room that stored medication) and four out of eight medications/treatment carts (a locked mobile cart that stored medication and treatment drugs) when: 1. Treatment cart in the South station (a unit within the facility) contained unlabeled medications. 2. Medication room in the South station contained large quantities of un-used or discontinued medications and the multi-dose (means the bottle or container could be used multiple times) medication containesr were opened and undated. 3. Medication cart #C in the South station stored opened test strips bottle (strips used to measure blood sugar using a device) without an open date (when a fresh new container is opened, they mark the date it was opened) markings and the medication disposal bottle (also called RX Destroyer, a liquid container used to deactivate unused or refused medications) had brownish sticky spillage on the body of the container and on the storage floor. 4.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure resident's rights to be treated with dignity were honored for one of 32 sampled residents (Resident 7) when staff stood at Resident 7's bedside while assisting Resident 7 to eat the lunch meal in bed. This failure had the potential to negatively impact Resident 7's psychosocial well-being. Findings: During a concurrent observation and interview on 2/15/23, at 12:48 p.m., Certified Nurse Assistant (CNA) 1 confirmed she stood at Resident 7's bedside to assist Resident 7 to eat the lunch meal on 2/15/23. CNA 1 stated she typically sat down while helping a resident to eat their meal, but she was tired of sitting and wanted to stand up. CNA 1 stated there was a potential to make the resident feel uncomfortable when standing to help them eat their meal. Review of Resident 7's ADL (Activities of Daily Living) care plan, initiated 6/6/19, indicated, .The resident requires Extensive assistance by 1 staff to eat . During an interview on 2/17/23, at 1:10 p.m., the Director of Nursing (DON) stated staff should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to develop and/or implement a person-centered care plan for one of thirty-five sampled residents (Resident 7) when fall risk care plan interventions (call light within reach and non-skid footwear) were not implemented for Resident 7. This failure had the potential to result in a fall with the potential for injury for Resident 7. Findings: During a concurrent observation and interview on 2/14/23, at 4:25 p.m., Licensed Nurse (LN) 2 confirmed Resident 7 was sitting in a chair next to the bed. LN 2 confirmed Resident 7 was wearing regular socks and the call light was on the bed and located out of Resident 7's reach. LN 2 stated Resident 7 was at risk for falls. LN 2 stated that Resident 7 needed to wear non-skid socks and that any patient who was a fall risk needed to have non-skid socks on. LN 2 stated Resident 7 could be more at risk for falling without non-skid socks on. LN 2 stated the risk to a resident not having the call light within reach could result in their needs not being met and Resident 7 could fall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 1c. Review of Resident 77's admission RECORD indicated Resident 77 was admitted to the facility with diagnoses which included Alzheimer's disease (a progressive disease that destroys memory and other important mental functions) and dementia (a general term for loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life). During an interview on 2/16/23, at 10:10 a.m., Certified Nurse Assistant (CNA) 1 stated Resident 77 did not refuse care. CNA 1 stated sometimes Resident 77 could be resistive to a shower so then a bed-bath would be provided. CNA 1 stated if a resident refused to shower, then staff would document in the resident record that the resident refused. CNA 1 stated that they still followed the weekly shower schedule and provided showers to the residents even if they were on hospice care (for people who are nearing the end of life to provide services to maximize comfort for a person who is terminally ill by reducing pain and addressing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement interventions to prevent and/or heal pressure injuries (areas of damaged skin caused by staying in one position for too long) for one of thirty-five sampled residents (Resident 77) when a low air loss mattress (LAL, a mattress designed to prevent and treat pressure injuries) was not implemented as indicated in Resident 77's pressure injury care plan. This failure had the potential to delay the healing of Resident 77's pressure injury. Findings: During a concurrent observation and interview on 2/15/23, at 1:01 p.m., Licensed Nurse (LN) 15 confirmed that there was not a LAL mattress on Resident 77's bed. LN 15 stated Resident 77 had pressure injuries and there was a risk for the wounds to worsen or not to heal when the pressure injury interventions were not in place. During an interview on 2/16/23, at 11:06 a.m., Hospice Nurse (HN) 1 stated he had been involved in Resident 77's hospice care for the last six months. HN 1 stated hospice provided medical equipment to the residents when needed, including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a fall prevention measure was implemented for one of 32 sampled residents (Resident 82) when Resident 82's floor/landing pads (mats) were not placed on the floor on each side next to Resident 82's bed while Resident 82 was asleep. This failure placed Resident 82 at risk for injury from a fall. Findings: Review of Resident 82's clinical records titled, admission Record dated 2/16/23, indicated Resident 82 was admitted to the facility in late 2022 with diagnosis of fracture (broken bone) of the left hipbone and left pelvic bone. Resident 82's Minimum Data Set (MDS-an assessment tool) dated 1/17/23 revealed a Brief Interview Mental Status (BIMS) score of 10 out of 15 suggesting a moderately impaired mental functioning. During an initial observation in Resident 82's room on 2/14/23, at 9:41 a.m., Resident 82 was in bed asleep and there were no floor/landing pads noted on the floor on either side of the bed. During an interview with Resident 82 on 2/14/23, at 2:19 p.m., Resident 82 stated she had a fall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-17 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents receiving dialysis (procedure done by a trained professional to remove wastes and excess fluids from the body when the kidneys stop working properly) received quality care and services consistent with professional standards of practice for one of two residents (Resident 543), when: 1. Resident 543's post-dialysis assessment was not completed on 2/14/23; and, 2. Resident 543's arteriovenous shunt (AV- connection between an artery and a vein used as an access site for dialysis) was not assessed for bruit (a sound heard through a stethoscope) and/or thrill (vibrations felt through palpation) since admitted to the facility. These failures increased the potential for delayed detection, reporting, and/or management of complications from the hemodialysis access sites for Resident 543. Findings: Review of the admission Record indicated Resident 543 was admitted to the facility in February 2023 with multiple diagnoses including end stage of renal disease (the final, permanent stage of chronic kidney…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-17 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one resident (Resident 64) of 32 sampled residents received a psychotropic medication (drug that effects a person's mental state) for a specific psychiatric diagnosis (mental health illness) when: Resident 64 was treated with quetiapine (also known as Seroquel, a medication used to treat mental illness) to treat symptoms including hallucinations, and potential causes of behavioral symptoms, including other medications, were not addressed as a contributing factor to Resident 64's symptoms. These failures may have contributed to unsafe medication use and adverse consequences. Findings: Review of Resident 64's medication history in the medical record indicated two medications with effects on mental status as follows: Dicyclomine Capsule 10 mg (medication for stomach and bowel disease); Give 1 capsule by mouth four times a day for treatment of . irritable bowel syndrome (or IBS, type of abdominal pain or discomfort associated with change in bowel habit) -Start Date- 09/15/22; Hydroxyzine .Tablet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-17 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure the medication error rate was less than 5% (% or percentage is a fraction of a number out of 100) during medication administration. The facility had a total of three errors out of 34 opportunities which resulted in a facility wide medication error rate of 8.82%. Medication observations were conducted over multiple days, at varied times, in random locations throughout the facility. The three medication errors were identified in three residents (Resident 52, Resident 64, and Resident 81) out of 12 residents observed for medication administration observation as follows: 1. Resident 52's eye drop medication administered in the wrong eye; 2. Resident 64's medications were crushed with no doctor's order; and, 3. Resident 81's medication was not administered after food consumption as ordered. These failures could contribute to unsafe medication use in the facility. Findings: 1. During a medication administration observation of Resident 52, in the facility's North unit, on 2/14/23, at 4:35 PM, Licensed Nurse 10…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to GENERATIONS HEALTHCARE — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 4.1 | -1.1 vs chain |
| Health inspection | 3 of 5 | 3.6 | -0.6 vs chain |
| Staffing | 4 of 5 | 3.7 | +0.3 vs chain |
| Quality measures | 3 of 5 | 4.6 | -1.6 vs chain |
The other 26 homes this chain runs (chain average 4.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MASTROCOLA, LOIS | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER | 9% | since 02/01/1998 |
| OLDS, THOMAS | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER | 78% | since 02/01/1998 |
| HILL, DEANNA | Individual | W-2 MANAGING EMPLOYEE | — | since 10/01/2003 |
| LIFE GENERATIONS HEALTHCARE, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 08/20/2003 |
CMS files one row per role, so the 8 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $4.4M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555190. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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