Friendship Manor Nursing & Rehab Center
902 South Euclid Avenue, National City, CA 91950 · For profit - Limited Liability company · 104 certified beds · (619) 791-7700 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a strong health-inspection score (5/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (33% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $297,367 in federal fines (most recent 2025-04-25)
- about 18% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 5 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 1.9% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.3% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.7% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.6% | 0.4% | 0.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 2.6% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 20.1% | 13.7% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 0.3% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 3.1% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 34.0% | 12.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.1% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 12.4% | 11.2% | 12.0% | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
61.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 137 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 60.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.51 therapist hours per resident per day in 2026Q1 — more than 82% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 61.4%CMS range 53.5–68.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.6%CMS range 9.4–16.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 60.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 56.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 50.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.1%CMS range 5.6–12.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.19 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 104 beds and averages 87.9 residents a day — about 85% occupied, or roughly 16 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.21 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.06 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.52 hrs/resident/day on weekends vs 4.48 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.73 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 33% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
29 citations, most serious first. The 10 most serious are shown; the remaining 19 are one tap away and print in full.
- Potential for harm · D2025-07-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review the facility failed to implement measures to prevent pressure injury (damage to the skin and underlying tissue caused by prolonged pressure on a specific area of the body) when there was no monitoring for the use of a protective head gear (helmet) for one of the two residents reviewed for pressure injury. (Resident 2).This failure had the potential to cause the development of pressure injury.Resident 2's record was reviewed. Resident 2 was readmitted to the facility on [DATE], with diagnoses which included right hemiparesis and hemiplegia (weakness or the inability to move on one side of the body, making it hard to perform everyday activities like eating or dressing) and epilepsy (a condition where a person's brain activity becomes abnormal, causing seizures), per the facility's admission Record.On 7/21/25 at 9:16 A.M., an observation was conducted with Resident 2 in her room. Resident 2 was seated in the wheelchair with the helmet on. Resident 2 was non-…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-24 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assess and change a peripherally inserted central catheter line (PICC - a long, thin, flexible tube inserted into a vein in the arm and threaded into a large vein near the heart) dressing for one of 18 sampled resident (Resident 40).This failure had the potential for medical complications related to Resident 40's intravenous (IV - delivery of fluids, medications, or nutrients into the body's bloodstream, usually through a needle or catheter inserted into a vein) therapy. According to the facility's admission Record, Resident 40 was admitted on [DATE] with diagnoses that included chronic osteomyelitis (bone infection) of the left ankle and foot. A record review of Resident 40's physician's order report indicated on 6/14/25 there was an order for PICC line dressing change .every 7 days .measure external length of catheter and upper arm circumference.On 7/21/25, at 9:02 A.M., an observation and interview was conducted with Resident 40 in his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-04 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the pharmacy consultant identified irregularities during a medication regimen review for one of three residents (Resident 1) reviewed for medications. In addition, the facility failed to ensure a pharmacy recommendation for labs was acted upon for Resident 1. These failures placed resident 1 at risk for adverse consequences due to receiving an excessive dose of a medication, and lack of laboratory tests to monitor drug levels. Findings: According to the admission Record, Resident 1 was admitted to the facility on [DATE] with diagnoses which included kidney transplant and immunodeficiency (a weakened immune system) due to medications. A review of Resident 1 ' s After Visit Summary (a document from the hospital which provided instructions for Resident 1 and included a medication list) dated 9/19/24 indicated, tacrolimus (a medication given to organ transplant recipients designed to prevent organ rejection) 0.5MG capsule .Take 2 capsules (1mg) by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-04 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of three residents reviewed for medications (Resident 1) was free from significant medication errors when the prescribed dose of tacrolimus (a medication given to organ transplant recipients designed to prevent organ rejection) was not given per physician ' s orders. This failure placed Resident 1 at risk for adverse effects and health decline. Findings: During a record review on 1/3/25, the admission Record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses which included kidney transplant and immunodeficiency (the body ' s inability to fight against infection) due to drugs. The admission Record indicated Resident 1 was discharged home on [DATE]. During a record review on 1/3/25, the After Visit Summary (a document from the hospital which provided instructions for Resident 1 including a medication list) dated 9/19/24 indicated, tacrolimus 0.5MG capsule .Take 2 capsules (1mg) by mouth every morning AND 3 capsules…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-25 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure one of four nursing staff reviewed had the required continuing education and state certifications for working with the facilty resident population. This failure placed up to 11 residents at risk for harm due to a lack of required education related to patient care. Findings: On [DATE] an unannounced visit was made to the facility in response to a Facility Reported Incident. On [DATE], at 10:24 A.M., a record review of a facility Performance Improvement Plan (PIP), dated [DATE], and interview was held with the Director of Nursing, (DON), and the Administrator (ADM). The PIP reflected a Certified Nursing Assistant (CNA 1) had an expired license as of [DATE], but had been working full time assisting residents and providing care. The ADM stated that there was a lapse in checking licenses; the current Director of Staff Development (DSD) was transferred from another position and was unaware of the cancelling of the COVID blanket waiver that allowed a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-12 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure staff completed annual Federal mandatory abuse training for one of one employee (licensed nurse 1 {LN 1}, reviewed for abuse. As a result, all residents were at risk for possible staff to resident abuse (verbal, physical, financial, sexual, neglect and isolation). Findings: On 5/30/24 an unannounced visit was made to the facility in response to a complaint with an allegation of abuse. A record review was conducted on 5/30/24 at 11:54 A.M., of LN 1's employee file. LN 1 was hired in 5/21/18. LN 1's employee file did not contain evidence of annual mandatory abuse training. Proof of LN 1's last abuse training was requested from the Director of Staff Development (DSD). An interview was conducted with certified nursing assistant 1 (CNA 1) on 5/30/24 at 12:23 P.M. CNA 1 stated abuse training was mandatory and should be done at last once a year. CNA 1 stated abuse training was provided in-person by the DSD and a course was also available on-line. CNA 1 stated abuse training was important to keep the resident's safe and to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-24 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the licensed nurse (LN) re-checked the resident's blood pressure (BP - a measure of the heart pumping blood around the body) after administering the medication as ordered by the physician for 1 of 4 sampled residents (1). This failure could delay Resident 1's care needs. Findings: Resident 1 was admitted to the facility on [DATE] with diagnoses that included hypertension (high blood pressure), per the admission Record. A review of Resident 1's medical record was conducted. Per the Physician's Order dated 9/29/23, the LN was to administer Clonidine Hydrochloride (a medication to lower the BP) three times a day as needed, give if the systolic BP is greater than 160, and re-check the BP after 15 minutes. Per the Resident 1's Weight and Vital Signs Summary: On 1/7/24 at 8 A.M., Resident 1's BP was 184/94 On 1/7/24 at 8:13 A.M., Resident 1's BP was 162/84 On 1/7/24 at 9:40 A.M., Resident 1's BP was 102/54 On 1/7/24 at 10:35 A.M., Resident 1's BP was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-11 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure sanitary conditions were maintained when one can of condensed milk was dented, and two cans of white hominy (a type of corn from white corn kernels) had rusted lid and were not removed from the storage. These failures had the potential to cause widespread food borne illnesses among residents who consume food from the kitchen. Findings: On 8/8/22 at 11:05 A.M., an observation and interview were conducted with the Certified Dietary Manager (CDM) of the dry storage room. On the shelf, one can of condensed milk was dented. On the lower shelf, 2 cans of white hominy had rusted lids. The CDM stated she and the staff checked the storage room every day for outdated food items, dented cans, and rusty lids. The CDM further stated, those canned food items should have been removed from the shelf. Per the facility's policy, dated 2020, titled Storage of Food and Supplies, indicated .15. Foods in unlabeled rusty, leaking, broken containers or cans with side seam dents, rim dents or swell shall not be retained or used.
- Potential for harm · Ecited before2022-08-11 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to observe infection control measures when: 1. Nursing staff failed to properly disinfect resident's glucometer for four randomly selected residents (Residents 241, 46, 67, 34) according to manufacturer's specifications. 2. Nursing staff failed to remove personal protective equipment gown after resident care prior to leaving resident room. 3. Tube feed formula was not discarded upon completion. 4. Tube feed tubing was not labeled. 5. An indwelling catheter bag was in contact with the floor. These deficient practices have the potential for the development and the spread of infection to all residents. Findings: 1. During a medication pass observation on 8/8/22 at 8:07 A.M., at North Station, Hall 1, LN 60, LN 60 was observed using a glucometer to check Resident 67's concentration of blood glucose. LN 60 was observed wiping the glucometer with bleach disposable wipes for approximately 12 seconds, then placing the glucometer on the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure professional standards of practice were followed for one of 21 sampled residents (48) when the physician's orders were not clarified and transcribed correctly. This failure resulted in the physician's order not being followed. Findings: Resident 48 was admitted to the facility on [DATE] with diagnoses which included diabetes mellitus (too much sugar circulating in your blood stream), per the facility's admission Record. On 8/10/22 at 2:48 P.M., Resident 48's record review was conducted. Resident 48 was discharged to the general acute hospital on 6/15/22 due to chest pain and she was readmitted back to the facility on 6/17/22. The Medication Reconciliation / Physician Order Form from the acute hospital, was signed as a physician telephone order dated 6/17/22, indicated the list of medications that Resident 48 would continue to take, medications to stop, and new medications. On 8/10/22 at 3:07 P.M., an interview was conducted with Licensed Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 19 citations
- Potential for harm · D2022-08-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the manufacturer's setting for air loss mattress was followed for one of 21 sampled residents (Resident 339). This failure had the potential to affect Resident 339's skin integrity and comfort. Findings: Resident 339 was admitted to the facility on [DATE] with diagnoses which included acute osteomyelitis of right and left ankle foot (infection of the bone), diabetes mellitus (too much sugar circulating in your body), non- pressure chronic ulcer of right and left foot (sore caused by poor circulation) and cellulitis of right and left lower limb (infection of the skin), per the facility's admission Record. On 8/9/22 at 11:04 A.M., an observation and interview were conducted with Resident 339. Resident 339 was in his bed. Resident 339 was awake and responded verbally. He stated he was tired after his therapy. Resident 339 stated dressing on his right and left lower leg were changed daily. Resident 339 observed to have an air loss…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that fall prevention interventions were implemented for one Resident (64). In addition, the facility failed to ensure adequate supervision to residents when an exit door was propped open. This failure caused Resident 64 to experience a fall and the potential for residents to go outside the facility without staff supervision. Findings: 1. Resident 64 was admitted to the facility on [DATE] with diagnoses that included right sided stroke and hemiparesis (muscle weakness that affects one side of the body) and hemiplegia (partial paralysis on one side of the body), per the facility's admission Record. An observation of Resident 64 was conducted on 8/8/22 at 3:00 P.M. Resident 64 was reclining in bed watching TV. A review of Resident 64's fall risk assessment, dated, 7/5/22 indicated a score of 20 (high risk). A review of Resident 64's record was conducted on 8/9/22 at 9:15 A.M. The record indicated Resident 64 had a fall on 7/24/22. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-11 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide appropriate care and treatment to a Gastrostomy Tube (GT, a tube placed surgically directly into to the stomach to deliver liquid food) for one of one sampled resident (Resident 82) when the LN did not verify GT placement prior to administering medication. This failure increased the risk for Resident 82 to develop complications related to improper GT placement. Findings: During a medication pass observation on 8/8/22 at 9:28 A.M., at North Station, Hall 1, with LN 60. LN 60 prepared Resident 82's medications which included a valproic acid (medication for seizures and mental disorders). LN 60 used a stethoscope (medical instrument for detecting sounds) to hear Resident 82's bowel sound. LN 60 then administered Resident 82's medications through the GT and restarted the liquid food. During an interview on 8/8/22 at 4:25 P.M., with LN 60. LN 60 acknowledged she did not check Resident 82's gastric residual volume prior to administering valproic acid. LN 60 stated, We are supposed to check gastric residual…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain and follow physician's order for residents receiving oxygen therapy for two of four sampled residents (Resident 25,340). This deficient practice had the potential to result in complications from lack of or excessive oxygen therapy. Findings: 1. Resident 25 was admitted to the facility on [DATE] with diagnoses which included chronic obstructive pulmonary disease (cause airflow blockage and breathing-related problems), per the facility's admission Record. On 8/9/22 at 1:45 P.M, an observation with Resident 25 was conducted inside the resident's room. Resident 25 was in her bed and wore a nasal cannula (device used to deliver oxygen through the nose). The oxygen was set and delivered at 4.5 L(litter)/min. On 8/10/22 at 9:39 A.M., an observation was conducted with Resident 25. Resident 25 observed in her bed without an oxygen. On 8/10/22 at 2:44 P.M., a concurrent observation with Resident 25 and an interview with certified nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure a fluid restriction order for a resident (390) having dialysis was followed. This failure had the potential to cause fluid overload for the resident. Findings: Resident 390 was admitted to the facility on [DATE] with diagnoses that included end-stage renal disease (kidneys stop working) and dependence on renal dialysis (removes waste products and excess fluid from the blood) per the facility's admission Record. On 8/09/22 at 9:28 A.M., and observation was conducted for Resident 390. Resident 390 was in bed, alert, and eating breakfast (eggs,juice,milk). In addition, there were two plastic (16.9 ounces) water bottles on the overbed table. On 8/10/22 at 8:30 A.M., a review of Resident 390's medical record was conducted. A physician's order, dated 8/8/22, indicated, fluid restriction 1200 mL (milliliters)/day. On 8/10/22 at 8:56 A.M. a concurrent record review and interview was conducted with the charge nurse (CN). The CN stated, The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to implement its pharmaceutical policies and procedures when nursing staff did not ensure accurate controlled substance (CS, medications that can be easily abused and are under strict government control) accountability for two of two CS records reviewed (for Residents 40 and 88). This failure had the potential for diversion (used illegally) of controlled substance medications (a drug that can be abused or cause addiction). Findings: During an observation on 8/9/22 at 11:18 A.M., with LN 31 at the medication cart on South Station, Hall 3 was inspected. The medication cart was observed to have hydrocodone-acetaminophen (controlled pain medication) 5-325 milligrams (mg- unit of measurement) for Resident 40 and oxycodone-acetaminophen (controlled pain medication 5-325mg for Resident 88. During an interview on 8/9/22 at 3:40 P.M., with the DON. The DON was asked for the July 2022 narcotic records for hydrocodone-acetaminophen 5/325mg for Resident 40 and oxycodone-acetaminophen 5-325mg for Resident 88. The DON stated, that he was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure one of four sampled residents (Resident 25) was free from an unnecessary psychotropic (drugs that affects brain activities associated with mental processes and behavior) medication when licensed nurses did not attempt non-pharmacological interventions prior to the use of Quetiapine (medication for mental illness), administered multiple medications (Quetiapine and Duloxetine-medication for depression) for the same indication, and administered Quetiapine without appropriate behavioral monitoring. These failures increased the potential for medication interactions, adverse reactions, and unidentified risks associated with the use of psychotropic medications that included but not limited to sedation, respiratory depression, constipation, anxiety, agitation, and memory loss. Findings: During a review of Resident 25's admission Record, dated 8/11/22, the admission Record indicated, Resident 25 was admitted to the facility on [DATE], and had diagnoses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the facility medication error rate did not exceed five percent or greater when observation of 25 opportunities during the medication pass resulted in two errors. The calculated medication error rate was 8 percent. These failures placed Residents 65 and 289 at risk for irritation, sensitivity, and infection at site of application and injection. Findings: 1. During a medication pass observation on 8/8/22 at 8:22 A.M., at North Station, Hall 1, with LN 60. LN 60 prepared Resident 65's medications which included a Lidocaine patch (medication used to alleviate pain). LN 60 applied the lidocaine patch to the lower left of Resident 65's back. Another patch was observed on the lower right of Resident 65's back. During a concurrent observation, interview, and record review on 8/8/22 at 3:29 P.M., with LN 60, Resident 65's Order Summary Report, dated 8/9/22, and Medication Administration Record (MAR), dated 8/1/22- 8/31/22, were reviewed. Resident 65 was observed to have two lidocaine patches on his lower back.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a facility significant medication error when Valproic Acid (medication for seizures and mental disorders) was ordered and administered to Resident 82 for a seizure diagnosis. Resident 82 did not have a history or diagnosis of seizures. During a review of Resident 82's admission Record (AR, document with resident information), dated 8/9/22, the AR indicated Resident 82 was admitted to the facility on [DATE], with diagnosis including diabetes, dysphagia (difficulty swallowing), and dementia (memory loss) . During a review of Resident 82's Order Summary Report, dated 8/9/22, the Order Summary Report, indicated a physician's order for Valproic Acid 250 milligrams (mg- unit of measure) per 5 milliliters (ml- unit of measure) twice daily for seizures. During a medication pass observation on 8/8/22 at 9:28 A.M., at North Station, Hall 1 with LN 60. LN 60 prepared Resident 82's medications which included valproic acid. LN 60 was observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-11 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications had proper storage and labeling when: a. For Resident 390, two inhalers and for Resident 11, one inhaler that that required to be dated when opened, did not have patient identifiers or expiration date/date open stickers, and were found in a medication cart, and an inhaler was found to have been discontinued b. For Resident 58, an expired eye drop was found in a medication cart c. For Resident 79, a discontinued psychotropic (drugs that affects brain activities associated with mental processes and behavior) medication was found in a medication cart. These failures had the potential to be incorrectly administered and decrease medication potency that could compromise the therapeutic effectiveness of stored medications, medications for Residents 390, 11, 58, and 79. Findings: a. During a concurrent observation and interview on 8/9/22 at 10:07 A.M. at North Station, Hall 2 medication cart with LN 61, one medication inhaler Trelegy Ellipta (medication for lung disease) for Resident 11, and two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-14 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure: 1. Accurate and timely pharmaceutical services for delivery of a physician ordered pain medication for one of four residents reviewed for pain (Resident 204), and, 2. A system of records that enabled accurate reconciliation and accountability of schedule medications was established, when 68 tablets of schedule II medications were not accounted for, for 3 randomly sampled residents (68, 27, and 70). The Drug Enforcement Agency (DEA) classifies medications with abuse potentials into schedules, from schedule II to schedule V. Schedule II has the highest potential for abuse, and schedule V has the lowest potential for abuse. These failures had the potential to cause Resident 204 to endure unnecessary pain, and the facility to not be aware if controlled drugs were being diverted (misused or abused). Findings: 1. Resident 204 was admitted to the facility on [DATE] with diagnoses that included chronic pain, per the facility's Record of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-14 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure fresh produce was labeled with a use-by date. This failure had the potential to expose a vulnerable population to food-borne illness. Findings: On 3/11/19 at 8:21 A.M., an observation was conducted during the initial tour of the kitchen with the CDM 1 and CDM 2. Three boxes of fresh produce (tomatoes, potatoes, and apples) were stored in the refrigerator; there was no use-by date posted on any of the boxes. An interview was conducted on 3/11/19 at 8:23 A.M. with CDM 1. CDM 1 stated, Staff just look at it (the produce) and see if it looks ok. An interview was conducted on 3/13/19 at 10:50 A.M. with CDM 1. CDM 1 stated, Our policy says to go by the vendors recommendations; we don't have that (posted). An interview was conducted with the DON on 3/14/19 at 11:34 A.M. The DON stated, Staff should have the vendor's guidelines posted so they know how long the produce is good. A review of the facility's guidelines, dated 1/30/2012, titled, Food Product Shelf-Life Guideline, indicated, .Fresh Produce, check with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement the infection control program when: 1. A nurse practitioner did not implement hand hygiene during a dressing change. 2. A staff member did not don (put on articles of clothing) appropriate personal protective equipment before entering an isolation room. 3. A staff member did not sanitize (to clean and make free of disease causing elements) a blood pressure cuff after resident use. 4. A staff did not follow safe hand washing/hand hygiene practices while handling a gastronomy tube (GT- tube surgically inserted into stomach through abdominal wall to deliver food and medications) bag and during the administration of medication for one resident observed (303). These failures had the potential to transmit communicable diseases to other residents. Findings: 1. Resident 9 was admitted to the facility with diagnoses that included a pressure ulcer of the right heel, per the facility's Record of Admission. On 3/14/19 at 9:19 A.M., an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, a physician's order to assess and document pain level each shift was not followed for one of four residents reviewed for pain (204). This failure caused the potential for Resident 204 to suffer unnecessary pain. Findings: Resident 204 was admitted to the facility on [DATE] with diagnoses that included chronic pain, per the facility's Record of Admission. The clinical record for Resident 204 was reviewed on 3/11/19. The Physician's Order Form indicated an admission order of tramadol (Ultram), 50 mg, PO, PRN, every six hours for moderate pain. The Physician's Order Form indicated an admission order of Pain Assessment QS (each shift), 0-10 pain scale (a pain scale used by physician's to indicate pain level with 0 being no pain and 10 being the most possible pain). The MAR indicated on 3/7/19 and 3/8/19 pain was not assessed or documented on either the 7 A.M. - 3 P.M. shift or the 3 P.M. - 11 P.M. shift. The MDS, dated [DATE], section C, Cognitive Patterns, showed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-14 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to monitor and manage pain in one of four resident's reviewed for pain (204) in accordance with the comprehensive assessment and care plan. This failure had the potential to cause Resident 204 to endure unnecessary pain. Findings: Resident 204 was admitted to the facility on [DATE] with diagnoses that included chronic pain, per the facility's Record of Admission. The clinical record for Resident 204 was reviewed on 3/11/19. The Physician's Order Form indicated an admission order of tramadol (Ultram), 50 mg, PO, PRN, every six hours for moderate pain. The Physician's Order Form indicated an admission order of Pain Assessment QS (each shift), 0-10 pain scale (a pain scale used by physician's to indicate pain level with 0 being no pain and 10 being the most possible pain). The MAR indicated pain was not assessed on 3/7/19 or 3/8/19 on either the 7 A.M. - 3 P.M. shift or the 3 P.M. - 11 P.M. shift. The MAR indicated tramadol was administered on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure fluid restriction was implemented for one of two residents (9) reviewed for dialysis. This failure had the potential to result in fluid overload for this resident. Findings: Resident 9 was admitted to the facility on [DATE] with diagnoses that included end-stage renal disease (kidneys no longer function effectively) and dependence on kidney dialysis (an artificial means of cleansing the blood), per the facility's Record of Admission. Findings: On 03/11/19 at 10:24 A.M., an observation was made in Resident 9's room. A full pitcher of water (1000 cc) and a big gulp (a beverage that is 30 ounces=900 cc) were on the bedside table. In addition, Resident 9's breakfast tray contained a carton of milk (240 cc's). A review of Resident 9's medical record indicated a physician's order, dated, 8/9/18, .1000 cc fluid restriction . A review of Resident 9's nursing care plan, dated 8/5/18, titled, Hemodialysis, indicated, .potential for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three residents reviewed for psychotropic medications (21, 90 and 97) received: 1. Clinical approval for a PRN psychotropic medication (lorazepam - a medication affecting mental state) to be used beyond fourteen days, and 2. Each resident's drug regimen was free from unnecessary drugs. Resident 21 was prescribed and administered Nuplazid, an antipsychotic medication (treatment of psychosis - thought and emotions are so impaired that contact is lost with external reality), with inconsistent indication for use and lacked documented non-pharmacological intervention, and clinical justification to support the long term use. Resident 90 was ordered and administered Cymbalta, an antidepressant (medication to treat mood disorder), for nerve pain while no monitoring of side effects of the medication was performed or documented. These failures had the potential for medication interactions, adverse effects and risks associated with the use of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the medication error rate was below 5 percent. The medication error rate was 7.69 percent. Two medication errors were observed, from a total of 26 opportunities, during the medication administration process for two randomly observed residents (44, 303). As a result, the facility could not ensure medications were correctly administered to the residents. Findings: 1. On 3/12/19 at 8:34 A.M., an observation of medication administration with LN 22 was conducted. LN 22 prepared Resident 44's medications from the North Hall 1 medication cart. LN 22 administered medications to Resident 44, including loratadine (a medication to treat allergies). On 3/13/19 at 3:56 P.M. a record review of Resident 44's physician orders were conducted. There was no physician order for loratadine. A physician order, dated 3/4/19, indicated cetirizine (allergy medication) to be given daily for allergies. On 3/13/19 at 3:58 P.M., a concurrent interview and record review with RNS 11 was conducted. RNS 11 stated, Resident 44's MAR…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of two emergency kits (e-kit, emergency medications to be used in the case of an emergency) had a list of its contents, with expiration dates, readily available. This failure had the potential for the delay in locating and delivering necessary medications to residents in the event of an emergency. Findings: On 3/13/19 at 10:14 A.M., a concurrent observation and interview, with the DON and the ADON, was conducted. The medication storage contained an e-kit, labeled, South e-kit. The South e-kit did not have a list of its contents visibly placed along its outside. The DON, and the ADON, were unable to locate a list of the contents stored within the South e-kit. On 3/14/19 at 2:43 P.M. an interview with the DON was conducted. The DON stated, the facility did not have a list of the South e-kit's contents and expiration dates, according to their policy. The DON further stated, they should have had a list of the South e-kit's contents with expiration dates available. A review of the facility's policy and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$297,367 in federal fines across 4 penalties.
- $285,130 — penalty dated 2025-04-25
- $3,147 — penalty dated 2023-11-06
- $2,797 — penalty dated 2023-10-30
- $6,293 — penalty dated 2023-10-10
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to GENERATIONS HEALTHCARE — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 4.1 | +0.9 vs chain |
| Health inspection | 5 of 5 | 3.6 | +1.4 vs chain |
| Staffing | 4 of 5 | 3.7 | +0.3 vs chain |
| Quality measures | 5 of 5 | 4.6 | +0.4 vs chain |
The other 26 homes this chain runs (chain average 4.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MASTROCOLA, LOIS | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 02/01/1998 |
| OLDS, THOMAS | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 02/01/1998 |
| BMO BANK NATIONAL ASSOCIATION | Organization | 5% OR GREATER SECURITY INTEREST | — | since 10/06/2021 |
| KEVORKIAN, MICHAEL | Individual | W-2 MANAGING EMPLOYEE | — | since 07/01/2019 |
| LIFE GENERATIONS HEALTHCARE, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 02/01/1998 |
CMS files one row per role, so the 9 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $3.2M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055964. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.