Pearl Of Elgin, The
2355 Royal Boulevard, Elgin, IL 60123 · For profit - Limited Liability company · 139 certified beds · (847) 888-9585 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Oct 2022
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $19,250 in federal fines (most recent 2026-06-17)
- its facility-reported quality-measure score sits well above its independent inspection score
- its payroll-based staffing rating is low (2/5)
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.0% | 13.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 1.9% | 6.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.5% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 75.0% | 54.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.7% | 3.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 13.0% | 14.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 17.3% | 18.3% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 92.7% | 91.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.4% | 4.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 14.4% | 20.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 16.5% | 21.7% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 56.9% | 63.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 27.1% | 26.1% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 10.9% | 13.9% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.72 | 2.02 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.85 | 2.22 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
52.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 152 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 69.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 100 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 31% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 52.9%CMS range 44.0–58.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 7.5–14.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 69.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 60.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 57.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.4%CMS range 4.4–11.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.14 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 139 beds and averages 125.3 residents a day — about 90% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.18 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.73 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.77 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.76 hrs/resident/day on weekends vs 3.35 on weekdays — 18% thinner on weekends. RN hours go from 0.83 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
37 citations, most serious first. The 12 most serious are shown; the remaining 25 are one tap away and print in full.
- Actual harm · Gcited beforedisputed · IDR2026-06-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer timely and correct treatment for a resident with a UTI (Urinary Tract Infection). The facility also failed to administer medications as ordered by the provider. This failure resulted in R1 being hospitalized for metabolic encephalopathy and UTI due to not receiving the correct antibiotic to treat her UTI. This applies to 3 of 3 residents (R1, R2, and R3) reviewed for UTI in the sample of 5.The findings include:1. R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE], with multiple diagnoses including chronic obstructive pulmonary disease, dementia, urinary tract infection, and congestive heart failure. R1's MDS (Minimum Data Set) dated May 30, 2026, showed R1 had severe cognitive impairment. A progress note dated June 1, 2026, at 10:28 PM, by V13 (RN/Registered Nurse) showed Per family member [V11 (R1's family)], resident complained of burning in urination this evening, when resident was asked, replied 'not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2022-10-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure 2 staff were present during resident care to prevent resident injury for 2 residents (R9 and R77), and failed to ensure 2 staff were present for a resident transfer for 1 resident (R46). This failure resulted in R77 rolling out of bed, sustaining subdural hematomas requiring emergency care and hospitalization. This applies to 3 of 25 residents (R9, R77, R46) reviewed for safety/supervision in the sample of 25. The findings include: R77's Facility assessment dated [DATE], 5/23/22, and 8/22/22 showed R77 being [AGE] years old, being cognitively intact, and needing two-person assistance with bed mobility, transfers, dressing, toileting, and bathing. The facility's Final Incident Report dated 5/10/22 showed On 5/3/22 .resident was turned on her side by CNA staff during incontinence care, Resident rolled over and fell on the floor .paramedics arrived and transported resident to ER for evaluation. On 10/18/22 at 8:35 AM, R77 was noted to have multiple…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-31 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the interview and record review, the facility failed to inform a resident's Power of Attorney (POA) before facilitating the completion of guardianship paperwork by another family member.This applies to 1 of 6 residents (R1) reviewed for the right exercised by the representative.Findings include:On 08/28/2025, approximately at 11:45 AM, V10 (R1's POA) said the facility facilitated the completion of R1's guardianship for another family member without her knowledge or consent. The Power of Attorney for Healthcare Statutory Form dated 02/19/2025, signed by R1, listed V10 as his healthcare agent (Power of Attorney-POA). Under the facility contact information in R1's profile, V10 is entered as the POA, responsible party for Healthcare Care, Surrogate Decision Maker, and Emergency Contact # 1.The facility provided a completed and signed evaluation report form for R1's guardianship, dated 8/12/2025, that was requested by a non-POA family member without the consent of V10, and the report was given to the non-POA…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to timely respond to a resident's Power of Attorney after being notified of a concern with a resident's damaged hearing aids. The facility failed to follow their grievance policy. This applies to 1 of 6 residents (R1) reviewed for grievances. The findings include: R1's EMR (Electronic Medical Record) showed R1 had hearing impairment and required the use of bilateral hearing aids. R1's MDS (Minimum Data Set) dated 8/17/2024 showed R1 had moderate cognitive impairment. On 10/15/2024 at 11:55 AM, V6 (Admissions Director) said she received an email on 7/30/2024 from an outside provider regarding V13's (R1's Power of Attorney/POA) concern of R1's missing hearing aids that were found damaged. V6 continued to say she then received another email on 8/03/2024 from V13 regarding her concern with R1's damaged hearing aids and a request to have the facility contact her. V6 said she informed the facility's management team, including V1 (Administrator), on 8/03/2024. On 10/16/2024 at 12:30 PM, V1 (Administrator) said during R1's last care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-22 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow their policy for hand hygiene during provisions of care with R59. The facility also failed to follow their water management plan for Legionella. This has the potential to affect all 121 residents residing in the facility. The findings include: 1. R59's EMR (Electronic Medical Record) showed R59 was admitted to the facility on [DATE], with diagnoses that included wedge compression fracture of thoracic vertebra (T7-T8), wedge compression of first lumbar vertebrae, dementia, and cerebrovascular disease. R59's MDS (Minimum Data Set) dated July 8, 2024, showed R59 had cognitive impairment and was dependent on staff for toileting hygiene. R59's care plan showed R59 had an indwelling urinary catheter for urinary retention and catheter care was to be provided during routine perineal care. On August 21, 2024, at 1:13 PM, V15 and V14 (Certified Nursing Assistants) used hand sanitizer, put on gown and gloves to entered R59's room. V16…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-22 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to serve mechanically ground coleslaw and pureed consistency pork riblet and bun to residents on diet order consistencies for the same. This applies to 11 of 11 residents (R5, R8, R12, R34, R41, R46, R62, R65,R71, R168, R270) reviewed for dining in the sample of 24. The findings include: 1. On August 19, 2024 at 12:11 PM, during tray line service, the pureed barbeque pork riblet was noted to be grainy with black substance in it. The pureed bread appeared granular. When taste tested, the pureed meat had hard pieces that were unable to be swallowed without being chewed. The black substance appeared to be burnt pieces from the pork riblet, as some of the riblets served for the regular consistency diet looked well done with charred ends. V17 (Food Service Manager) was notified that these items were not safe to serve. V19 (Cook) acknowledged that the black substances were from the charred pork riblets. Facility diet order sheet printed August 19, 2024 showed that R5, R46, R71, R168 and R270 were on Pureed diets. 2. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-22 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy to offer pneumococcal vaccines in accordance with CDC (Centers for Disease Control and Prevention) guidelines. This applies to 5 of 5 residents (R1, R15, R21, R63, and R69) reviewed for immunizations in the sample of 24. The findings include: 1. R1's EMR (Electronic Medical Record) showed R1 was a [AGE] year-old resident admitted to the facility on [DATE]. The EMR continued to show multiple interventions including congestive heart failure, respiratory disorders, asthma, pulmonary hypertension, and hypertension. R1's Immunization Report dated August 21, 2024, at 2:36 PM, showed R1 received the PPSV23 (23-valent pneumococcal polysaccharide vaccine) on July 13, 2022. The facility does not have documentation to show R1 was offered another pneumococcal vaccine. 2. R15's EMR showed R15 was an [AGE] year-old resident admitted to the facility on [DATE]. The EMR continued to show R15 had multiple diagnoses including chronic kidney disease,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-22 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that residents were able to exercise their right to make a complaint without interference. The facility also failed to document resident's concerns and follow their grievance policy. This applies to 3 of 3 residents (R13, R26, and R76) reviewed for grievances in the sample of 24. The findings include: 1. R76 is a [AGE] year-old female admitted to the facility on [DATE], with diagnoses that include Pulmonary Embolism, Chest Pain, and Sleep Apnea. R13 is a [AGE] year-old female admitted to the facility on [DATE], with diagnoses that include Asthma, Diabetes insipidus, and Major Depressive Disorder. R26 is [AGE] year-old female admitted to the facility on [DATE], with diagnoses that include Osteoarthritis of knee, Type 2 Diabetes Mellitus, Major depressive disorder, and Dementia. All three women are cognitively intact as evidenced by their most recent Brief Interview for Mental Status (BIMS) score of 15/15. During the resident council meeting on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to conduct a screening for Preadmission Screening and Resident Review (PASRR) on admission to facility for a resident with mental disorder. This applies to 1 of 4 residents (R21) reviewed for PASRR in the sample of 24. The findings include: R21's face sheet included diagnoses of schizophrenia, unspecified, anxiety disorder, unspecified major depressive disorder, recurrent, moderate Parkinson's disease without dyskinesia, without mention of fluctuations. R21's quarterly MDS (Minimum Data Set) dated July 5, 2024 showed that R21 is moderately impaired in cognition. Notice of PASRR Level I Screen Outcome dated July 25, 2022 included as follows: You are receiving this notification because you received a Preadmission Screening and Resident Review (PASRR) screening. To learn more, read the additional PASRR information that came with this letter. PASRR OUTCOME Explanation: PASRR request has been canceled. On behalf of the (state agency and state agency's contracted provider) has reviewed the Preadmission Screening and Resident Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that a resident's gauze central line dressing was changed every 48 hours for prevention of infection. This applies to 1 of 1 resident (R113) reviewed for intravenous therapy in the sample of 24. The findings include: R113 is a [AGE] year-old male admitted to the facility on [DATE], with diagnoses that include local infection of the skin and subcutaneous tissue, Sepsis, and Peritoneal Abscess. R113 had an order dated August 1, 2024, to change transparent dressing using central line kit every week. Apply (brand name specialty dressing) on site, secure with (brand name stabilization device), and change cap. On August 19, 2024, at 10:52 AM, R113's right arm central line dressing was dated August 11, 2024, in red marker. The dressing was dirty and covered with a dirty sleeve. There is a piece of gauze about two inches squared around the insertion site of the central line. On top of the gauze was a transparent semipermeable membrane.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to store insulin and house stock medication in accordance with their policy. This applies to 1 of 24 residents (R10) reviewed for medication storage in a sample of 24. The findings include: On August 20, 2024, at 10:05 AM, the XXX Hall East medication cart was reviewed with V31 (LPN/Licensed Practical Nurse). R10's Basaglar insulin pen was unopened, stored in the drawer of the medication cart and the sticker on the package showed refrigerate until opened. The pharmacy filled date on the label was August 10, 2024. V31 stated that the insulin pen should be in the refrigerator because it was not opened. R10's physician order summary showed R10 had an active order for Basaglar insulin 60 units at bedtime daily. On August 20, 2024, at 10:30 AM, the East Medication Storage room was checked with V30 (Nurse Supervisor). In the cabinet where the house stock medications are stored, there were zinc sulfate capsules 220 mg, with expiration date of October 2023, and 3 bottles of multivitamins, 100 tablets each with an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to have the required policy regarding missing or lost dentures and financial responsibility, in accordance with 483.55(b)(4) and failed to assist a resident in need of dentures, to obtain them. This applies to 1 of 1 resident (R26) reviewed for dental services in the sample of 24. The Findings include: R26's EMR (Electronic Medical Record) showed R26 was admitted to the facility on [DATE], with multiple diagnoses including, Diabetes type 2, bilateral primary osteoarthritis of both knees, unspecified protein-calorie malnutrition, chronic obstructive pulmonary disease, and chronic diastolic congestive heart failure. R26's payor status showed Medicaid pending. R26's MDS (Minimum Data Set) dated July 27, 2024, showed R26 to be cognitively intact, and required staff assistance with ADLs (Activities of Daily Living) including Supervision or touching assistance with eating, oral hygiene and upper body dressing, partial/moderate assistance with bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 25 citations
- Potential for harm · F2023-09-08 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to employ and schedule a sufficient number of competent food service staff to safely and adequately serve resident meals. This has the potential to affect all 119 residents receiving oral diets in the facility. The findings include: Facility Census and Condition of Residents, dated 9/5/23, show the facility census was 122. Diet Type Report, dated 9/7/23, shows three residents had physician orders for NPO (nothing by mouth). 1. On 9/5/23 at 10:00 AM, the only food service staff working in the kitchen were V3 (Dietary Aide), V4 (Dietary Aide/Cook), and V5 (Cook). V3 stated the day prior the food service had only two employees in the morning working to prepare and serve breakfast to the facility residents. V3 stated the food service often only has a total of three people working in the morning in the food service however the operation requires a total of four staff to be able to effectively prepare and serve food to the residents. 2. On 9/5/23 during observations in the kitchen, several sanitation concerns were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-09-08 · tag F0803 — failed to meet residents' dietary needs — widespreadEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to serve the facility menus as planned. This has the potential to affect all 119 residents receiving oral diets in the facility. The findings include: Facility Census and Condition of Residents, dated 9/5/23, show the facility census was 122. Diet Type Report, dated 9/7/23, shows three residents had physician orders for NPO (nothing by mouth). 1. Tray tickets, dated Week 3 Tuesday Lunch, show R10, R104, R5, R82, R15, R34 all received pureed diets. Facility Therapeutic Spread Report 2023 Winter Menu, dated 1/20/23, shows one serving of pureed pork roast was to be served with a #10 scoop (2.75 ounces volume) to equal one regular 3-ounce weight portion of pork roast. On 9/5/23 at 1:00 PM at the conclusion of lunch service, V6 (Corporate Food Service Manager) weighed one serving of pureed of pork as served to pureed diets during the lunch service. The serving of pureed pork weighed a total of only 1.75 ounces. V6 stated the pureed serving should contain no less than three ounces weight of pureed pork not including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-08 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews, the facility failed to serve palatable meals to facility residents. This has the potential to affect all 119 residents receiving oral diets in the facility. The findings include: Facility Census and Condition of Residents, dated 9/5/23, show the facility census was 122. Diet Type Report, dated 9/7/23, shows three residents had physician orders for NPO (nothing by mouth). 1. On 9/5/23 at 12:02 PM with V6 (Corporate Food Service Manager) in the kitchen during lunch service, the food service staff prepared eight full plates of lunch and left them uncovered sitting on the shelf waiting for lunch servers to arrive to serve the plates to residents. At 12:04 PM, V7 (Food Service Aid) prepared three more plates and placed them on the shelf without lids next to the first eight pre-made plates. At 12:05 PM, V7 requested more tickets and began plating more plates of food and placed them on the shelf with no lids. On 9/5/23 at 12:10 PM, one of the plates sitting on the shelf was removed as a test tray. The foods were tasted, and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-09-08 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the facility food preparation and storage was performed in a sanitary manner and under sanitary conditions. This has the potential to affect all 119 residents receiving oral diets in the facility. The findings include: Facility Census and Condition of Residents, dated 9/5/23, show the facility census was 122. Diet Type Report, dated 9/7/23, shows three residents had physician orders for NPO (nothing by mouth). 1. On 9/05/23 at 10:00 AM the following observations were made during tour of the kitchen: - There were 4 slabs of cooked ribs uncovered sitting on a sheet pan. The sheet pan of ribs was placed in a rolling rack and above the cooked ribs was a sheet pan of raw ground beef thawing. - A green cutting board was soaking in the third compartment of the three-compartment sink. V5 (Cook) stated the third compartment contained chemical sanitizing solution. V5 tested the chemical sanitizing solution concentration which measured 100 ppm (parts per million). V5 stated the concentration should measure 200…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-08 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to identify and implement interventions for performance improvement regarding kitchen sanitation and ADLs (Activities of Daily Living) care. This applies to all 122 residents who reside in the facility. The findings include: On 9/7/23 at 11:35 AM, V1 (Administrator) identified rehospitalization as the only PIP (Performance Improvement Plan) that the facility is currently working on. V1 further stated that during the facility's mock survey in June 2023, by the corporate staff, concerns with sanitation, staffing and following the menus were identified in the kitchen. V1 stated there was no PIP developed nor a plan developed to improve conditions in the kitchen. V1 further stated the Quality Assurance program is not effective and could be improved. On 9/7/23 at 12:00 PM, V21 (Nurse Consultant) stated the facility has one PIP currently for rehospitalization. V21 stated when making rounds in the facility, V21 has identified ADL concerns, specifically grooming, and stated there is no PIP or working plan to address this concern. V21…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-08 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. The Electronic Medical Record (EMR) shows that R33, an [AGE] year-old female, with diagnoses of bilateral osteoarthritis, peripheral neuropathy, chronic obstructive pulmonary disease exacerbation, diabetes mellitus type 2, major depressive disorder, obesity, and cerebral infarction. R33 was admitted to the facility on [DATE]. The MDS (Minimum Data Set) assessment dated [DATE] showed that R33 was cognitively intact with a BIMS (Brief Interview Mental Status) score of 14/15. The MDS also showed that R33 required extensive assistance from 1-2 staff for bed mobility, transfer, dressing and hygiene. On 9/05/23 at 10:43 AM, R33 was observed in her room. R33 was sitting in her wheelchair. R33 was observed with a long facial hair surrounding her chin and upper lip and looked like a moustache. When asked how R33 feels about her facial hair, R33 responded I do not like it, I like to have it shaved and I have been asking for it for a while, I even asked for a razor, they (staff) never did anything about it. V11 (Unit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement physician order regarding the use of compression stockings and compression wrap to treat and manage edema. This applies to four of four residents (R1, R70, R80 and R102) reviewed for edema in the sample of 24. The findings include: 1. On 9/05/23 at 10:53 AM, R1 was observed in the dining room. R1 was sitting in her wheelchair. R1 was wearing a pair of pants and lower legs were visible. R1 was wearing a pair of socks and shoes. R1 was noted with edema to the lower legs/ankles. R1 was not wearing compression stocking. V11 (Unit Charge Nurse) was present during this observation. The Nurses Shift Report dated 9/5/203 shows that R1 was supposed to wear a pair of compression stocking during the day. The compression stockings were to be applied in the morning and removed at night. Review of the POS (Physician Order Sheet) for the month of 9/2023 shows a physician order for R1 to apply the compression stocking in the morning and to take…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to puree resident food to a smooth consistency per facility policy. This applies to 6 of 6 residents (R5, R10, R15, R34, R82, and R104) reviewed for pureed diets. The findings include: Tray tickets, dated Week 3 Tuesday Lunch, show R5, R10, R15, R34, R82 and R104 all received pureed diets. On 9/5/23 at 11:00 AM during observation of pureed pork preparation for lunch, V5 (Cook) placed portions of ground pork roast into the blender. V5 added broth and pureed the mixture in the blender. V5 turned off the blender and began transferring the pork product from the blender into a steam table pan without tasting the product. V5 stated he was finished with pureeing the product. A sample of the product was tasted, and the sample tasted dry and had lumps of unpureed pork in the mixture. On 9/7/23 at 2:15 PM, V1 (Administrator) stated it was his expectation that purees were to be pureed until smooth (with no lumps) and served at an applesauce to mashed potato consistency. Standards and Guidelines Liberalized Diets, revised…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-08 · tag F0808 — failed to follow doctor-ordered diets — patternEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to serve residents double protein servings and supplements per physician orders. This applies to 4 residents (R5, R31, R68 and R83) reviewed for therapeutic diets. The findings include: 1. Care plan, revised 9/5/23, shows R5 had a pressure injury on her sacrum, right and left ischium, and right lateral ankle. The care plan intervention, initiated 6/2/23, shows R5 was to be provided supplemental protein, amino acids, vitamins, and minerals as ordered by the physician to promote wound healing (see physician orders). Order Summary Report, dated 9/6/23, shows R5 has a physician order (dated 5/31/23) for Double the protein portions in lunch and dinner. On 9/5/23 at 12:38 PM during lunch service, the food service staff served R5 only one portion of pureed pork and two portions of pureed pasta. On 9/5/23 between 12:45 PM and 1:20 PM, R5 was served a single portion of pureed pork at her lunch table. R5's meal ticket showed R5 was to be a double portion of protein at the meal. 2. Care plan, revised 7/31/23, shows R83 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that privacy was provided to residents during administration of insulin and eye drops medications. This applies to 2 of 7 residents (R33 and R80) observed during medication pass administration in the sample of 24. The findings include: 1. During medication pass observation on 9/6/23 at 4:46 PM, V24 (Licensed Practical Nurse) administered the insulin injection to R33, inside the resident's room. During the insulin administration, R102 (roommate) was present and saw V24 injecting the insulin to R33's lower abdomen. V24 did not draw the privacy curtain that was hanging in between the two resident beds to provide privacy to R33. 2. During medication pass observation on 9/6/23 at 4:49 PM, V24 administered eye drops to R80 inside the resident's room. During the eye drops administration, R76 (roommate) was present and saw the procedure. V24 did not draw the privacy curtain that was hanging in between the two resident beds to provide privacy to R80. On 9/07/23 at 12:38 PM, V2 (Director of Nursing) stated that privacy should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure a resident with limited mobility receives appropriate services, equipment, and assistance to maintain or improve mobility. This applies to 1 of 6 residents (R55) reviewed for limited range of motion (ROM) in the sample of 24. The finding include: R55's EMR (Electronic Medical Record) showed R55 has been in the facility since 8/26/22. R55's diagnoses included unspecified injury at C7 level of cervical spinal cord resulting in paraplegia, major depression, muscle generalized weakness, contracture of right knee, contracture of left knee, and polyneuropathy. R55's MDS (Minimum Data Set) dated 8/8/2023 showed R55 was cognitively intact and required two staff extensive assistance for bed mobility, transfers, and toilet use. R55 required one staff extensive assistance for dressing and personal hygiene. R55's MDS indicated he was receiving restorative services but did not indicate splint or brace assistance. R55's care plan initiated on 1/6/23 showed [R55] had an ADL (Activities of Daily Living) performance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to clean a resident during incontinence care in a manner that would prevent potential infection. This applies to 1 of 1 resident (R34) reviewed for incontinence care in the sample of 24. The findings include: R34's EMR (Electronic Medical Record) showed R34's most recent admission date was 7/4/22 with diagnoses that included Parkinson's disease, dementia without behavioral disturbances, and peripheral autonomic neuropathy. R34's MDS (Minimum Data Set) dated 7/20/23 showed R34 had severe cognitive impairment and required two staff extensive assistance for all ADLs (Activities of Daily Living). R34's care plan showed [R34] had an ADL self-care performance deficit and was dependent on two staff for toilet use. On 9/6/23 at 1:23 PM, V15 (Certified Nurse Assistant/CNA) came to assist V14 (CNA) with changing R34's incontinence brief. V14 left the room to get some supplies. V16 (Registered Nurse/RN) came to help V15. R34's pants were removed and V15 unfastened and opened up R34's incontinence brief. V15 used a wipe to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to evaluate and put interventions in place to prevent weight loss. This affects 1 resident of 3 residents (R71) reviewed for significant weight loss in the sample of 24 residents. The findings include: According to the facility Face Sheet, R71 had diagnoses that included respiratory failure, congestive heart failure, type 2 diabetes, severe chronic kidney disease, and other diagnoses. R71 was recently discharged from kidney dialysis. R71 is [AGE] years old. On 9/6/23 at 3:13 PM, R71 stated he has not seen the Dietician from the facility. The facility medical record for R71 shows a weight loss of 28 pounds between 6/27/23 and 9/2/23 as shown: 6/27/23 2:44 AM 219.0 pounds 7/5/23 12:27 PM 213.0 pounds 8/2/23 1:47 PM 206.2 pounds 8/2/23 1:53 PM 209.4 pounds 8/14/23 1:35 PM 198.2 pounds 8/28/23 2:43 PM 195.5 pounds 9/2/23 4:34 PM 191.0 pounds This represents an average of 3.1 pounds per week loss. This is a loss of 12.78% of total body weight in 9 weeks. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to follow physician's order with regards to administration of continuous oxygen. This applies to 2 of 2 residents (R50 and R61) reviewed for oxygen therapy in the sample of 24. The findings include: 1. R61 had multiple diagnoses which included COPD (chronic obstructive pulmonary disease), asthma, and hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, based on the face sheet. R61's quarterly MDS (minimum data set) dated 7/6/23 showed that the resident was moderately impaired with cognition and required extensive assistance from the staff with most of her ADLs (activities of daily living). On 9/5/23 at 11:21 AM, R61 was in bed, awake but confused. R61 was receiving five liters of continuous oxygen via nasal cannula as shown in the oxygen concentrator gauge. On 9/6/23 at 1:15 PM, R61 was in bed with the head of the bed elevated. R61 was receiving five liters of continuous oxygen via nasal cannula as shown in the oxygen concentrator gauge. V10 (Licensed Practical Nurse) was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0810 — isolatedProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide adaptive equipment to residents as per physician orders. This applies to 2 residents (R10 and R11) reviewed for adaptive equipment. The findings include: Order Summary Report, dated 9/6/23, shows R11 had a physician order (dated 4/17/23) for Plate guard with all meals. Order Summary Report, dated 9/6/23, shows R10 had a physician order (dated 2/6/23) for use plate guard. On 9/5/23 at 12:00 PM with V6 (Corporate Food Service Manager), the food service staff were preparing lunch trays for facility residents. At 12:24 PM, R11's lunch plate was prepared and served. At 12:45 PM during lunch service, R10's lunch tray was prepared and served. Neither resident's plate/tray had a plate guard as per her lunch tray ticket instructions. On 9/06/23 at 2:31 PM, V6 (Corporate Food Service Manager) stated resident assistive devices (such as plate guards) used during meals should be placed on their trays/plates during meal service in the kitchen. Standards and Guidelines Assistive Devices, revised 3/4/21, shows The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to change gloves and perform hand hygiene during provisions of care. This applies to 1 of 2 residents (R34) reviewed for incontinence care in the sample of 24. The findings include: R34's EMR (Electronic Medical Record) showed R34's most recent admission date was 7/4/22 with diagnoses that included Parkinson's disease, dementia without behavioral disturbances, and peripheral autonomic neuropathy. R34's MDS (Minimum Data Set) dated 7/20/23 showed R34 had severe cognitive impairment and required two staff extensive assistance for all ADLs (Activities of Daily Living). R34's care plan showed [R34] had an ADL self-care performance deficit and was dependent on two staff for toilet use. On 9/6/23 at 1:23 PM, V15 (Certified Nurse Assistant/CNA) came to help V14 (CNA) provide incontinence care to R34. V15 washed her hands with soap and water and put on gloves when V14 said he needed to go get some wipes and more gloves since the box in the room was now empty. V14 returned to the room and put on gloves without washing his hands or using…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-10-19 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure food prep areas were free of food debris. The facility also failed to ensure plates were clean and dry before using them for the noon meal. This applies to all 124 residents residing in the facility. The findings include: The CMS 672 census and conditions report dated October 17, 2022 shows, there are 124 residents residing in the facility. On October 17, 2022 at 8:47 AM, during the initial kitchen tour, the stand mixer sitting next to the food prep area by the oven and steamer was dirty with some white powder like substance. The attachments were sitting in the bowl and were dirty with this white powder like substance. There was an opened boxed of barley that appeared to be dusty sitting next to the stand mixer. The table was dirty with a white powder like substance and dried food debris. Underneath the prep tables held the clean pots, pans, and cutting boards. The cutting boards were sitting on top of a baking sheet that was full of food crumbs, debris and old French-fries. The shelf with the pots and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-10-19 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure that the kitchen, cooler and freezers were clean and sanitary. This applies to all 124 residents residing in the facility. The findings include: The CMS 672 census and conditions reports dated October 17, 2022 shows, there are 124 residents residing in the facility. On October 17, 2022 at 8:43 AM, both stand-up freezer door handles and doors had dried food debris on them. Inside both freezers, on the floor, were frozen food and food debris (peas and green beans). The cooler had onion peels and other food debris on the floor. A red substance was dried on the wall. The floors were sticky and had a black film on them. There were packets of salt, mayonnaise, coffee creamer on the floor in random places. There were french fries on the floor. The floors appeared to not have been swept and mopped in sometime. On October 17, 2022 at 2:50 PM, V16 (Food Service Manager) stated, they didn't have a cleaning schedules or cleaning logs. She agreed that the kitchen was very dirty and had not been cleaned over the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-19 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents on mechanical soft and pureed diets received the same menu as the regular diet. This applies to 24 of 24 residents (R6, R27, R127, R19, R64, R22, R82, R80, R43, R75, R44, R60, R38, R24, R182, R93, R3, R15, R88, R115, R51, R90, R36, & R103) reviewed for mechanical soft and pureed diets in the sample of 25. The findings include: The facility's menu with the noon meal for October 17, 2022 shows, Orange glazed chicken, fried rice, oriental vegetable blend, and bread pudding. On October 17, 2022 at 11:22 AM, V17 (Cook) was preparing the pureed diets for the noon meal. He stated, he did not have a pureed recipe for the orange chicken, so he was going to follow the recipe for chicken ala king. He put baked chicken bites in the blender and added some chicken broth. The chicken bites did not have any orange sauce on them. On October 17, 2022 at 12:01 PM, V16 (Food Service Director) was serving the noon meal. Residents' with a mechanical diet (R64, R22, R82, R80, R43, R75, R44, R60, R38, R24, R182,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-19 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure pureed diets were served in a smooth, soft texture. This applies to 4 of 4 residents (R6, R27, R127 and R19) reviewed for pureed diets in the sample of 25. The findings include: The facility's menu for the noon meal on October 17, 2022 shows, Orange glazed chicken, fried rice, oriental vegetable blend and bread pudding. On October 17, 2022 at 12:01 PM, the noon meal was served to all of the residents. At 12:46 PM, all residents were served the noon meal. R6, R27, R127, & R19 were served pureed diets. On October 17, 2022 at 1:01 PM, the pureed oriental vegetables were not smooth. There were pieces of the vegetables in it. The pureed rice was not smooth and there were also pieces of rice in it. On October 18, 2022 at 10:20 AM, V16 (Food Service Manager) stated, the pureed diets should be smooth and no chunks of food in it. The facility diet type report provided on October 17, 2022 lists R6, R27, R127, and R19 as having a pureed diet. The facility's liberalized diets last revised on February 19, 2021…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-19 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident (R331) was free from physical abuse for 1 of 25 residents reviewed for abuse in the sample of 25. The findings include: R331's face sheet shows he was admitted to the facility on [DATE] with diagnoses including primary osteoarthritis in left knee, infection to left knee, chronic obstructive pulmonary disease, and need for assistance with care. R331's 9/10/22 facility assessment shows his cognition is intact. A nursing progress note completed on 9/3/22 at 7:00 PM, shows R331 is alert was able to answer questions appropriately and his memory is intact. R102's face sheet shows he was admitted to the facility on [DATE] with diagnoses including cerebral infarction, hemiplegia and hemiparesis, dysphagia and aphasia R102's 7/22/22 facility assessment shows he has moderate cognitive impairment. R102's electronic medical record (EMR) shows he communicates by writing on a white board and prefers to speak in Spanish. R102's nursing progress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-19 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify restraining a resident by restricting their movement which applies to 1 of 24 residents (R44) reviewed for restraints in the sample of 25. The findings include: R44's Facility assessment dated [DATE] showed R44 being an [AGE] year old cognitively impairment resident admitted to the facility with diagnoses which include: dementia, history of falls, sequela for pelvis/pubis fracture. On 10/17/22 at 9:05 AM, R44 was sitting inside the nurses' station with no staff present at the desk. R44 was pushed all the way up to the desk counter with both brakes on the wheelchair locked. R44 attempted to get up and push away from the desk but could not move with the wheels locked. On 10/17/22 at 9:10 AM, V22 (Certified Nursing Assistant/CNA) stated R44 is kept at the nurses' station because she is a fall risk. R44 will attempt to get up from her chair by herself. We (staff) keep her at the nurses' station to keep an eye on her, but she cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify, assess, and apply pressure relieving interventions for residents who are high risk for pressure injuries. This applies to 3 of 11 residents (R76, R103 & R106) reviewed for pressure injuries in the sample of 25. 1. R76's electronic medical records (EMRs) list her diagnoses to include: cognitive communication deficit, urine retention, chronic kidney disease, disorientation and dementia. R76's EMR shows she was admitted to the facility on [DATE]. The facility's pressure ulcers as of October 17, 2022 provided on October 17, 2022 shows, R76 has two pressure injuries. Her left heel- DTI (deep tissue injury) and sacrum- DTI. Both were acquired at the facility. R76's initial admission/re-admission nursing note dated August 30, 2022 shows, she was admitted with redness on her sacrum. There was nothing listed about her heels. Additional comments/observations: heels intact, groins intact, Foley catheter 16 fr(french-size)/10ml…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-19 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2.) R9's face sheet shows she has diagnoses including hemiplegia and hemiparesis following a cerebral infarction. R9's 7/22/22 facility assessment shows her cognition is mildly impaired, and she requires extensive staff assistance with her activities of daily living (ADL's) R9's mobility care plan revised on 8/11/2021 shows that R9 has limited mobility to her left hand and a hand towel roll should be put in her hand each shift. R9's restorative range of motion task charting shows R9 should receive a hand rolled towel in her left hand to prevent further contractures. The chart for R9 is checked off on 10/17/22 at 10:36 AM, and again on 10/18/22 at 11:05 AM, indicating that R9 did have a hand roll towel put into her left hand. On 10/17/22 at 9:56 AM, R9 was in bed her left arm was positioned in front of her and her left hand was in a clenched position with no hand roll in it. On 10/18/22 at 9:24 AM, and again at 1:24 PM, R9 was in bed with her left hand clenched and no hand roll in her hand. On 10/18/22 at 1:24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-19 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a resident with COVID symptoms was placed on isolation precautions. This applies to 1 of 25 residents (R93) reviewed for infection control in the sample of 25. The findings include: On October 17, 2022 at 9:41 AM, R93 was in his room. He was not on any isolation precautions. A CNA (Certified Nursing Assistant) was in the room helping him get up. At 10:45 AM, R93 was still in his room. Therapy was working with him. He practiced walking in the hallway. He was not on isolation precautions. On October 17, 2022 at 2:29 PM, R93 had an isolation bin outside his room and a sign on his door that said contact/droplet precautions. V20 (Registered Nurse/RN) stated, R93 was now positive for COVID-19. He had a cough and loose bowel movements that started last night. Around lunch time they rapid tested him for COVID-19, and he was positive. R93's progress notes dated October 17, 2022 at 7:00 AM show, Resident with LBM x2 (loose bowel movements) and occasional cough . rapid test administered and received negative…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$19,250 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $19,250 — penalty dated 2026-06-17
- Medicare payment denial — starting 2025-08-19 for 44 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PEARL HEALTHCARE — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 2.7 | +1.3 vs chain |
| Health inspection | 3 of 5 | 2.7 | +0.3 vs chain |
| Staffing | 2 of 5 | 2.1 | -0.1 vs chain |
| Quality measures | 5 of 5 | 3.7 | +1.3 vs chain |
The other 14 homes this chain runs (chain average 2.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PHC ELGIN HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 12/01/2023 |
| HOOLI OPERATIONS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 20% | since 12/01/2023 |
| GRINBLATT, ELIYAHU | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 20% | since 12/01/2023 |
| 2355 ROYAL BLVD LLC | Organization | 5% OR GREATER SECURITY INTEREST | — | since 12/01/2023 |
| CCG BARBADOS, LLC | Organization | 5% OR GREATER SECURITY INTEREST | — | since 12/01/2023 |
| NAWAB, HINA | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 12/01/2023 |
| QUERUBIN, REYNALDO | Individual | W-2 MANAGING EMPLOYEE | — | since 12/01/2023 |
| ZEFFREN, EITAN | Individual | CORPORATE OFFICER | — | since 12/01/2023 |
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $529K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145821. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-08-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.