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Pearl Of Hinsdale, The

600 West Ogden Avenue, Hinsdale, IL 60521 · For profit - Limited Liability company · 202 certified beds · (630) 325-9630 Medicare & Medicaid certified

Call the home — (630) 325-9630 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Mar 20241 actual-harm citation
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
550 W Ogden Ave · (630) 323-6116 · Call to confirm hours
Pharmacy
119 E Ogden Ave Ste 20 · (630) 655-9199 · Call to confirm hours
Grocery
665 Pasquinelli Dr · (630) 974-6007 · Call to confirm hours
Park
(630) 789-8939 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.6%13.4%15.4%better
Long-stay residents who lose too much weight5.6%6.3%5.4%typical
Long-stay residents with a catheter left in their bladder0.8%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms81.0%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.2%3.1%3.3%worse
Long-stay residents whose ability to walk worsened6.0%14.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication11.0%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine76.1%91.8%95.3%worse
Long-stay residents with pressure ulcers5.7%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control20.9%20.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table23.1%21.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.1%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine37.4%63.1%79.4%worse
Short-stay residents rehospitalized after admission26.5%26.1%22.6%worse
Short-stay residents with an outpatient ER visit10.4%13.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.042.021.67worse
Long-stay outpatient ER visits per 1,000 resident days1.332.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

53.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 399 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

53.6%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
65.6%U.S. median 56.6%
Met the expected recovery
0.49U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.23hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 65.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 183 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.49 therapist hours per resident per day in 2026Q1 — more than 80% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF53.6%CMS range 47.3–58.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 8.9–13.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge65.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge61.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting96.1%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.5%CMS range 7.3–12.47.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.081.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.15
RN hours/ resident / day
0.52
LPN hours/ resident / day
1.74
Aide hours/ resident / day
3.41
Total nurse hours/ resident / day
0.84
RN hoursweekends
45.5%
Total nursing turnover
44.2%
RN turnover

How full it usually is: this home is certified for 202 beds and averages 176.1 residents a day — about 87% occupied, or roughly 26 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.41 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 1.15 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.74 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.93 hrs/resident/day on weekends vs 3.60 on weekdays — 19% thinner on weekends. RN hours go from 1.27 to 0.84 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

3
deficiencies at the latest standard inspection (2026-01-08)
9
at the previous standard inspection (2024-10-18)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 11 most serious are shown; the remaining 26 are one tap away and print in full.

  • Actual harm · Gcited before2024-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide two person assistance during incontinence care and failed to implement a post fall intervention. This failure applies to 1 of 3 residents (R1) reviewed for falls in the sample of 3. This failure resulted in the resident falling off the bed and sustaining a left femur and a right shoulder fracture. The findings include: R1's EMR (electronic medical records) showed that R1 was sent to the ER (emergency room) on May 9, 2024 post fall and readmitted to the facility on [DATE] after hospital stay with diagnoses of unspecified fall, subsequent encounter, nondisplaced fracture of lateral condyle of right femur, subsequent encounter for closed fracture with routine healing, fracture of unspecified shoulder girdle, part unspecified, subsequent encounter for fracture with routine healing, unspecified injury of head, subsequent encounter. R1's diagnoses prior to discharge to the hospital included morbid (severe) obesity due to excess calories,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-08 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow the menu spreadsheet to serve portion sizes as shown for the pureed diets and failed to serve mechanical soft consistency foods as shown on the menu spreadsheet and recipe. This applies to 10 of 10 residents (R12, R13, R60, R73, R81, R84, R85, R91, R173, R174) reviewed for mechanically altered diets in the sample of 34. The findings include: Facility week at a glance menu for Monday January 5, 2026, lunch meal, included chicken Fajita with peppers and onions, refried beans, mixed vegetables and Spanish rice. On January 5, 2026, at 11:43 AM, during lunch meal observations, V8 (Cook), was platting the food. 1. Menu spreadsheet for the above menu for pureed diets showed to serve pureed Fajita chicken with #10 scoop, pureed peppers and onions #8 scoop, pureed bread #16 scoop, pureed carrots #8 scoop, 4 oz seasoned cream of rice. Facility scoop equivalents showed that #12= 3-1/4 oz/ounces, #10 =3-3/4 oz, #8 = 4 oz and #16 =2-3/4 oz. V8 used #12 scoop to serve pureed chicken and pureed rice respectively and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement its policy regarding the management and care of PICC (Peripherally Inserted Central Catheter) lines, including measurement of arm circumference and ensuring that PICC insertion sites were assessed and monitored every shift for signs of symptoms of infection. This applies to 2 of 2 residents (R113 and R196) reviewed for PICC line in the sample of 34.The findings include: 1.R196's face sheet showed that she was admitted on [DATE], with multiple diagnoses including hemiplegia, unspecified affecting unspecified side, cervical disc disorder with myelopathy, unspecified cervical region, other staphylococcus as the cause of diseases classified elsewhere, enterococcus as the cause of diseases classified elsewhere, malignant neoplasm of spinal cord, encounter for surgical aftercare following surgery on the nervous system.R196's comprehensive MDS (minimum data set) dated January 5, 2026, showed that R196 was cognitively intact. R196's POS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to assess and report bleeding from a resident's dialysis access site. The facility also failed to reinforce dressing to a resident's dialysis access site. This applies to 2 of 7 (R14, R101) reviewed for dialysis in a sample of 34.The findings include: 1. According to the face sheet, R101 had multiple diagnoses, including end-stage renal disease, anemia in chronic kidney disease, and dependence on renal dialysis. R101's MDS (Minimum Data Set) dated December 26, 2025, showed R101 was cognitively intact, required maximum staff assistance for upper body dressing, and was dependent on staff for lower body dressing. R101's POS (Physician Order Summary) dated December 25, 2025, showed an order for renal dialysis at the facility's dialysis center every Monday, Wednesday, and Friday. The same POS also showed to check dialysis access site for bruit and thrill, record and report abnormalities immediately, every shift. Record, or notify the physician if absent, and may reinforce dressing to the dialysis site as needed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide resident wound treatments as ordered by physicians. This applies to 2 of 3 residents (R1 and R2) reviewed for wound treatments in a sample of 5. The findings include: 1. Face sheet, printed 5/13/25, shows R1's diagnoses included peripheral vascular disease, osteoarthritis, pain, chronic kidney disease, venous insufficiency, and mild protein-calorie malnutrition. On 5/13/25 at 11:07 AM, V3 (Wound Nurse RN - Registered Nurse) stated R1 had a physician order for wound treatments to be completed every Monday, Wednesday and Friday. V3 stated R1 should have received wound treatments the day prior, on Monday. V4 (Wound Tech CNA - Certified Nursing Assistant) stated she worked with V5 (Wound Nurse RN) the day prior and V5 and V4 did not complete wound treatments on R1's wounds. At 11:32 AM, V4 began to perform wound treatments on R1's wounds. On 5/14/25 at 9:54 AM, V5 stated on 5/12/25 she was being pulled in many directions, had an eye injury, and was unable to complete R2's wound treatments as ordered by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-01 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed ensure that there are enough supplies of linens and towels to meet resident needs. This applies to 5 of 7 residents (R5, R6, R7, R8, R9) reviewed for linens and towel supply in the sample of 11. Findings include: On May 28 and 29, 2025, multiple observations of the linen closets in the first, second, and third floors of the facility were conducted. It was noted that their facility's linen closets were almost empty and were scarcely supplied with linens and towels. Multiple residents and staffs were interviewed with regards to towels and linens. 1. On April 28, 2025, at 12:55 PM, R5 said that frequently the facility ran out of towels, her mom brings towels from home for her so she could get showers as scheduled. 2. On April 29, 2025, at 9:39 AM, R7 stated that the staff gives her shower but there were times they would tell her to wait because there were no available towels. There was also a time that the staff gave her a shower and they dry…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-01 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that menus and dietary orders are being followed to meet resident's needs. This applies to 6 of the 6 residents (R4, R6, R7, R8, R9, R11) reviewed for meal portions in the sample of 11. Findings include: 1. On April 28, 2025, at 12:18 PM, R4 stated that he was supposed to received double portions with meals as ordered. Sometimes they don't give it to him. The double portion was recommended to him because he was losing weight. R4's Physician Order Summary with revision date of September 18, 2025, shows general diet, double portions with meals. R4's ticket menu which was in his tray showed that he was supposed to received Double Portions of 4 ounces (oz) mixed fruit, 4 oz meatloaf, 4 oz mashed potatoes, 4 oz green beans, 1 slice bread, choice of milk, 8 oz beverage. On April 28, 2025, at 12:35 PM, during lunch time, V4 received 2 slices of meatloaf, 1 slice of bread, 1 scoop of mashed potatoes, 1 scoop of green beans, 6 small pieces of pineapple chunks. There was no milk and no beverage in his lunch…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-18 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure nursing staff was trained and was able to demonstrate competency to care for residents with implanted cardiac LVADs (Left Ventricular Assist Devices). This applies to 4 of 4 residents (R1, R2, R3, and R4) reviewed for improper nursing care in the sample of 4. The findings include: Facility documentation shows R1, R2, R3, and R4 were admitted to the facility between November 5, 2024 and December 11, 2024. Facility documentation continues to show R1, R2, R3, and R4 had LVADs due to multiple cardiac diagnoses. On December 16, 2024, V2 (DON-Director of Nursing) provided a copy of the local hospital's LVAD training packet for subacute rehab facilities. The undated LVAD training packet shows the following information regarding an LVAD: A Ventricular Assist Device (VAD) is a continuous flow pump implanted (into a patient's heart) to assist a failing native heart by taking blood from the left ventricle, flowing through the pump into the outflow graft to the ascending aorta. The training packet continues to show, Who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide LVAD (Left Ventricular Assist Device) dressing changes as ordered by the physician. This applies to 3 of 4 residents (R1, R2, and R3) reviewed for improper nursing care in the sample of 4. The findings include: 1. The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE]. R1 was sent to the local hospital on November 25, 2024, admitted to the hospital with shortness of breath, and returned to the facility on December 6, 2024. The EMR continues to show R1 was sent to the local hospital on December 12, 2024 and did not return to the facility during this investigation. R1 had multiple diagnoses including acute on chronic combined systolic and diastolic congestive heart failure, chronic kidney disease, shortness of breath, klebsiella pneumoniae, difficulty walking, acute and chronic respiratory failure, cardiogenic shock, diabetes, chronic atrial fibrillation, pleural effusions, presence of automatic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-18 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer medications as ordered by the physician to residents with diagnoses of heart failure requiring the use of implanted LVADs (Left Ventricular Assist Devices). This applies to 2 of 4 residents (R2 and R4) reviewed for improper nursing care in the sample of 4. The findings include: 1. The EMR (Electronic Medical Record) shows R2 was admitted to the facility on [DATE]. R2 has multiple diagnoses including, acute on chronic combined systolic and diastolic congestive heart failure, lack of coordination, diabetes, chronic kidney disease, fluid overload, presence of heart assist device (LVAD), encounter for adjustment and management of other part of cardiac pacemaker, epilepsy, long-term use of anticoagulants, and depression. R2's MDS (Minimum Data Set) was not completed at the time of this investigation. The EMR shows the following order for R2 dated December 7, 2024: Milrinone Lactate (heart failure medication) Intravenous Solution. Use 20 mg.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the observations, interviews, and record reviews, the facility failed to return the heart monitor devices to the cardiology monitoring departments per physician orders and label instructions. This applies to 2 of 3 (R2 and R3) residents reviewed for heart monitoring devices in a sample of 7. Findings include: 1. The EMR (Electronic Medical Record) showed R3 was a [AGE] year-old female with diagnoses including congestive heart failure, chronic pulmonary edema, pleural effusion, coronary artery diseases, atrial fibrillation, presence of coronary angioplasty implants and grafts, end-stage renal disease with dependent on dialysis. R3's Minimum Data Set, dated [DATE] showed R3 cognitively intact. On 10/22/2024 at 12:30 PM, R3 was in bed and said a cardiac monitor patch was applied to her because she was feeling dizzy and has a history of atrial fibrillation. R3 said her heart monitor was removed a few weeks ago, and V9 (Nurse Practitioner Cardiology) could not find the result. R3's Physician order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · F2024-10-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly label, date, seal, and store food items in the kitchen. This applies to all resident that receive oral nutrition and foods prepared in the facility kitchen. Findings include: The Facility Resident Census and Condition of Residents (Form CMS-Centers for Medicare and Medicaid Services-672) dated 10/15/24 documents the total census was 138 residents. On 10/15/24 at 11:33 AM, V12 (Dietary Manager) said there are 3 NPO (Nothing by Mouth) residents and the rest of the residents eat from the facility kitchen. On 10/15/24 starting at 10:24 AM, the facility kitchen was toured. Starting at 10:37 AM, V13 (Regional Dietary Manager) was present for the tour. The following was found: At 10:53 AM in walk-in cooler #1: 1. 2 large pork roasts, no label and no date 2. 5- 10 pound packages of 73% lean and 27% fat ground beef with best before or freeze by date of 10/9/24. V13 (Regional Dietary Manager) said the staff told her the ground beef was thawed a couple days ago. The meat was all completely thawed and there was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-10-18 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly contain and cover garbage in the facility kitchen to control fruit fly population. This applies to all residents that receive oral nutrition and foods prepared in the facility kitchen. Findings include: The Facility Resident Census and Condition of Residents (Form CMS-Centers for Medicare and Medicaid Services-672) dated 10/15/24 documents the total census was 138 residents. On 10/15/24 at 11:33 AM, V12 (Dietary Manager) said there are 3 NPO (Nothing by Mouth) residents and the rest of the residents eat from the facility kitchen. On 10/15/24 at 10:24 a large black garbage can was observed uncovered in the main kitchen area with at least 2 fruit flies seen flying above the garbage can. On 10/15/24 at 11:19 AM in the Dish Room, a large black garbage can was seen uncovered with food debris in it and swarms of an estimated 10-20 fruit flies flying around it. No staff were doing dishes in the dish room at that time, the room was not occupied and garbage can was left with food in it, uncovered. V13…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement fall precaution interventions for residents at risk for falls. This applies to 3 of 3 residents (R5, R103, and R87) reviewed for accidents and supervision in a sample of 28. 1. R103 admitted to the facility with diagnoses of osteoarthritis of both knees, methicillin resistant staphylococcus aureus, morbid obesity, heart failure, lymphedema, hypotension, sleep apnea, chronic kidney disease, and hypertension. R103 current care plan states she is at risk for fall interventions include staff to assess the physical environment, device including furniture bed to ensure that they don't pose a safety hazard. Bed in a safe level position based on residents needs / risks. R103 MDS (Minimum Data Set) dated 9/28/24 shows she is dependent on staff for transfers and uses a manual wheelchair for mobility. On 10/15/24 at 11:08 AM, R103 was lying in bed with the bed and over-bed table in the highest position. R103 stated her bed was left in that position after her brief was changed. On 10/16/24 at 04:07 PM, R103 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-18 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to complete accurate post-dialysis weights for residents on dialysis treatments. This applies to 5 of 7 residents (R41, R49, R91, R107, and R138) reviewed for dialysis in a sample of 28. Findings include: The dialysis service policy titled Monitoring and documentation pre, during, and post-treatment, dated 06/2018, in part, showed that the post-dialysis assessment would include post-dialysis weight. The registered nurse will do the post-dialysis assessment before the resident is discharged from the treatment area, and a copy of the completed dialysis communication form will be given to the unit staff after the resident's dialysis treatment. On 10/16/2024 around 11:00 AM, V21 (Registered Nurse dialysis) said staff either check the post weight at the dialysis unit or some time at the unit by the Certified Nursing Assistants, and staff let V21 know to complete the dialysis communication report, and then V21 provides the dialysis communication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide ADL (Activities of Daily Living) care for 3 residents (R87, R123, & R65) who are dependent on care for daily living in a sample of 28. The findings include: 1. On 10/15/24 at 11:19 AM, R87 was observed with long fingernails, about 1/4 inch over nailbed and a brownish blackish substance under the nails, and R87's legs were observed with dry flaking skin. At 12:15 PM V25 CNA (Certified Nurses' Assistant) brought R87 his lunch tray but did not offer to clean his hands or assist in cleaning them before serving him his food. On 10/17/24 at 10:23 AM, R87's fingernails were observed long and with a brownish colored substance under the nails. R87's 8/21/24 ADL care plan showed that R87 has an ADL self-care performance deficit related to an impaired balance, decreased strength and endurance, weakness, decreased cognitive and communication skills secondary to stroke with residual deficits with diagnoses including altered Mental Status, CHF…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-18 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to appropriately store and secure medications and biologics safely for 2 residents (R19 & R93) who were reviewed for medication storge in a sample of 28. Findings include: 1. On 10/15/24 at 01:38 PM 1 unopened package of albuterol sulfate 0.5% 2.5 mg / 0.5ml (milligram/milliliter), 1 albuterol sulfate 0.5% 2.5mg/0.5ml vial, not in the package, and 1 white pill in a medication cup was observed on R19's overbed side table. R19 said that the nurse had left the pill for her, and she did not know what the medication was for. Then R19 swallowed the pill. R19 said that the nurse leaves the albuterol sulfate for her every day, and she does the treatments herself. On 10/16/24 at 12:03 PM, a record review was done of R19's electronic health record, and it did not show any order to have medications at bedside, an assessment for self-medication, or an order to self-medicate. On 10/17/24 at 02:22 PM V3 ADON (Assistant Director of Nursing) said that R19 should not have medications left at her bedside because R19 doesn't have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-18 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to assure residents were not served food items to which they had allergies or sensitivities and follow up on a resident's food preferences. This applies to 2 of 4 residents (R40 and R30) reviewed for food concerns in a sample of 28. Findings include: 1. R40 admitted to the facility with diagnoses that includes atrial fibrillation, cognitive communication deficit, pneumonitis due to inhalation of food and vomit, anemia, anxiety, bipolar disorder and celiac disease. R40's MDS (Minimum Data Set) dated 7/27/24 indicates she has moderate cognitive impairment. R40's current diet order is general diet regular texture, regular consistency, gluten free / restricted. R40's current care plan states she has bowel incontinence related to celiac disease. R40 has a nutritional problem related to celiac disease. Interventions include to provide and serve diet as ordered. On 10/15/24 at 12:35 PM, R40's lunch meal ticket read: allergy red dye, gluten / wheat. Main menu vegetarian / vegan option, green peas, no sub found for apple…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-18 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow its Enhanced Barrier Precautions (EBP) Guidelines and isolation policy by staff not wearing gowns during incontinent care for an EBP resident and having visitors visiting contact isolation residents without having gloves or gown. The facility also failed to maintain effective hand hygiene during resident care. This applies to 3 of 3 residents (R51, R80, and R87) reviewed for infection control practices in a sample of 28. The findings include: 1. R80 is a [AGE] year-old female admitted on [DATE]. As per the Minimum Data Set (MDS) dated [DATE], her cognition is intact. On 10/15/24 at 11:29 AM, R80's entry door was observed with an EBP sign to wear gloves, gown, and mask to provide high-contact resident care activities. On 10/15/24 at 11:35 AM, the writer observed V27 (Certified Nursing Assistant / CNA) and V28(CNA) providing incontinent care without wearing a gown as per the EBP sign posted on the entry door. On 10/15/24 at 11:44 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-18 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility failed to maintain residents' bed equipment. This applies to 2 residents (R87 & R123) reviewed for maintenance of furnishings and equipment in a sample of 28. The findings include: 1. On 10/15/24 at 11:28 AM, R87 was observed in his bed and his bed control had about 2 inches of exposed wires. On 10/17/24 at 10:11 AM, R87 was observed in his bed and his bed control was observed with about 3 inches of exposed wires. On 10/17/24 at 02:16 PM V3 ADON (Assistant Director of Nursing) said that R87's bed control should not have exposed wires because it is a safety issue. V3 said that it is her expectation for staff to report it. 2. On 10/15/24 at 12:23 PM, R123 was in his bed, and he said that his bed control has not worked since he was moved into the room [ROOM NUMBER] weeks ago and he reported it. V25 CNA (Certified Nurse's Assistant) said that she reported it the day before, and the Friday before that. R123 said that the bed can only be adjusted by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to assist a resident (R1) needing assistance with eating during meal services. This applies to 1 of 3 residents (R1) reviewed for feeding assistance. The findings include: R1's EMR (Electronic Medical Record) showed R1 had multiple diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting the left non-dominant side, dysphagia, cognitive communication deficit, esophagitis, gastrointestinal hemorrhage, diabetes type 2, chronic kidney disease stage 4, and hypertension. R1's MDS (Minimum Data Set) dated 6/5/2024 showed R1 had moderate cognition impairment. R1's Order Summary Report dated 8/31/2024 showed R1 had an active order for 1:1 feed due to increased weakness initiated on 8/27/2024. On 8/31/2024 at 12:55 PM, R1 was in bed with her bedside table positioned in front of her with her lunch. R1 was not being assisted or supervised during her meal. R1 had her eyes closed and appeared very fatigued. R1 had food debris on her left lower lip area. R1 also had food in her mouth and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure pressure ulcer recommendations and pressure ulcer treatments were completed as ordered. This applies to 1 of 3 residents (R1) reviewed for pressure ulcers. The findings include: R1's EMR (Electronic Medical Record) showed R1's diagnoses include diabetes type 2, neuropathy, unstageable pressure ulcer to the sacrum, left heel diabetic ulcer, hemiplegia, and hemiparesis following cerebral infarction affecting the left non-dominant side. R1's 8/16/2024 MDS (Minimum Data Set) showed R1 had moderate cognition impairment. R1's MDS showed R1 was dependent on staff with toileting and required substantial to maximal staff assistance with bed mobility. R1's MDS also showed that R1 was at risk for pressure ulcers and had a stage 3 pressure ulcer present on admission. On 8/31/2024 at 11:52 AM, R1 was lying on her backside in bed, underneath her was a mechanical lift sling. At 2:20 PM, V10 (Wound Care Nurse/WCN) said R1 had an unstageable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-03 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly label and date intravenous fluid bag/tubing and timely administer physician ordered intravenous antibiotics as ordered for a resident (R1) with an infection. This applies to 1 of 3 residents (R1) reviewed for intravenous medications. The findings include: R1's EMR (Electronic Medical Record) showed R1 had multiple diagnoses including an unstageable pressure ulcer to the sacrum and a left foot diabetic ulcer. R1's Order Summary Report dated 8/31/2024 showed an order Vancomycin 1gm every 24 hours Pharmacy to dose at bedtime for Elevated WBC (white blood cell) To start after PICC (peripherally inserted central catheter) line insertion, with a start date of 8/30/2024. R1's document titled Professional Nursing Services, document showed R1 had a right brachial midline inserted at 3:40 PM on 8/30/24 for antibiotic treatment. R1's MAR (Medication Administration Record) report dated 8/31/2024 showed R1's initial scheduled dose for 8/30/2024 at 9 PM was not administered. R1's lab result dated 8/28/2024 showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide residents with a clean, comfortable, home-like interior. This applies to 3 residents (R4, R7, R8) reviewed for sanitary and home-like environment. The findings include: 1. R4 is a [AGE] year-old male admitted on [DATE] with moderate cognitive impairment as per the Minimum Data Set (MDS) dated [DATE]. On 7/9/24 at 9:35 AM, R4 was in his second-floor room with a mild urine smell. R4 stated, They showered me this morning. There were dirty clothes on the floor and feces on the shower floor. The shower room was filthy and terrible. They clean my room, but not thoroughly. They never clean my room walls. 2. On 7/9/24 at 9:50 AM, the second-floor common shower room was observed with V4 (Licensed Practical Nurse/LPN) and was found with used gloves and dirty clothes inside the bathtub. V4 stated the dirty clothes and used gloves shouldn't be deposited in the bathtub. The facility presented the linen management policy revised on 5/18/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-27 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an alleged threat of harm made by a nurse toward a resident at the facility. This applies to 1 of 4 residents (R1) reviewed for abuse in a sample of 24. The findings include: Face sheet, dated 3/25/24, shows R1 was admitted to the facility on [DATE] and R1's diagnoses included polyneuropathy, spondylosis, regional pain syndrome, and osteoarthritis. On 3/20/24 at 1:55 PM, R1 stated late one night she was trying to turn her wheelchair around in her room and bumped the footboard of her roommate's bed. R1 stated V3 (Licensed Practical Nurse) entered her room and asked what R1 was doing. R1 stated she told V3 she was trying to turn around and accidentally bumped her roommate's footboard. R1 alleged V3 responded by saying it was no accident and if R1 bumped it again she would be harmed and harmed real bad. R1 stated she wanted to call the police because she felt threatened. On 3/20/24 at 9:30 AM, V1 (Former Administrator) stated R1 alleged V3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-29 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to check food temperatures after cooking food, before the start of meal service, and halfway through service to ensure safe temperatures were held to prevent foodborne illnesses. This applies to all 132 of 134 residents eating from the kitchen. Two residents were nothing by mouth or fed by gastrostomy tube. The findings include: On 12/28/23 at 11:44 AM, V4 (Dietary Manager) said the kitchen staff had started the meal service for lunch. V4 said the staff are checking the temperatures when the food is cooked. V4 also said he hosted monthly Culinary Council meetings, which nine to ten residents attended, and the residents mentioned the food was cold. 1. On 12/28/23 at 11:20 AM, V5 (Family Member) said the food at the facility was cold and did not look appetizing. V5 said the food was really bad quality. V5 said she had to bring R1 breakfast, lunch, and dinner for the three weeks R1 remained at the facility. The EMR (Electronic Medical Record) showed R1 was admitted to the facility with diagnoses including abnormalities of gait…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-21 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to serve portion sizes of entrees as per the facility's planed menu. This applies to all residents residing in the facility receiving regular consistency diets. The findings include: Facility Menu Extension, dated Tuesday, 9/19/23, shows the roasted turkey served at lunch was to be served as a 3 ounce portion to all residents receiving diets other than Mechanical soft, Pureed, and Vegetarian. On 9/18/23 at 11:30 AM during lunch service, V8 (Cook) was plating portions of sliced turkey with tongs onto resident lunch plates. The portions of turkey appeared to weigh less than three ounces. At 11:47 AM, a test plate of sliced turkey entree was plated and the turkey portion was weighed with V7 (Corporate Food Service Manager). The portion of turkey weighed 2.25 ounces. V7 stated the turkey portions being served should weigh a total of three ounces. On 9/18/23 at 11:55 AM, V6 (Food Service Manager) stated the turkey portions served to residents at lunch should have been served as 3 ounce portions. Facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide pureed diets in a consistency per the facility's policy. This applies to 12 of 12 residents (R2, R10, R19, R26, R32, R35, R44, R60, R77, R333, R335, R336) reviewed for for pureed consistency diets. The findings include: Facility Diet Type Report, dated 9/19/23, shows the following residents received pureed consistency diets at the facility: R2, R10, R19, R26, R32, R35, R44, R60, R77, R333, R335, and R336. On 9/18/23 at 11:35 AM, V8 (Cook) had the lunch pureed food items set up in the steamtable for lunch service. The pureed turkey was sampled and tasted lumpy with pieces of unpureed turkey left in the mixture. On 9/18/23 at 11:55 AM, V6 (Food Service Manager) stated purees should be a smooth consistency, no lumps, no particles and easy to swallow. Facility document Pureed Diet, dated 7/2019, shows pureed food items must be in a form like mashed potatoes/custard/strained cream soups and contain no lumps and require no biting/chewing. Facility document Characteristics and Procedures for Consistency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a resident's room was clean and without a strong smell of urine. This applies to 1 resident of 1 resident (R40) reviewed for homelike environment in a sample of 24. Findings include: On 9/18/2023 at 11:41AM, R40's room was noted with a strong smell of urine, and the floor area by R40's bed was noted to be dirty and sticky. On 9/19/2023 at 3:10PM, R40's room was noted with a strong urine odor. The odor could be smelled in the hallway outside the room. The floor of the room near the head of the bed was noted to be wet with urine. There was wet and crusty paper towels and tissues noted on the floor near the wastebasket. A urinal about ¾ filled was noted hanging on the wastebasket. On 9/18/23 at 11:41 AM, R40 stated he urinates a lot because he is on a lot of diuretics. R40 stated he has to change his shorts a lot because they get wet with urine. On 9/19/23 03:15 PM, R40 stated that the facility is short staffed here. It takes time to get them to answer the call light to empty his urinal or clean. He tries…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to assess and provide treatment for an open skin blister for R93 and failed to follow a physician's order for an urology appointment for R36. This applies to 2 residents of 2 residents (R36, R93) reviewed for skin treatment and physician appointments from the total sample of 24. The findings include: 1. Face sheet showed that R93 is 79 years-old who has multiple medical diagnoses which include Alzheimer's disease, peripheral vascular disease, and cerebrovascular disease. The Significant Change of Status Minimum Data Set (MDS) dated [DATE] indicates that R93 is cognitively impaired. She is totally dependent with toileting and hygiene. The same MDS documented that she has lesions on her body. On 9/19/23 at 3:29 PM, V18 and V19 (Certified Nursing Assistant/CNA) provided incontinence care to R93. The incontinence brief was saturated with urine with some blood stains in the brief. There was a fresh wound in the upper lateral side of the right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to implement elopement prevention interventions for resident identified at risk for elopement as per the facility policy. This applies to 1 of 1 residents (R104) reviewed for elopement in a sample of 24. The findings include: Face sheet, dated 9/20/23, shows R104's diagnoses included Alzheimer's disease, cognitive communication deficit, anxiety, insomnia and depression. MDS (Minimum Data Set), dated 9/5/23, shows R104 was severely cognitively impaired and exhibited wandering behaviors during the assessment period. Progress note, dated 9/5/23 shows, Patient alert and oriented x1. Was very confused in the afternoon and agitated. [One] occurrence of trying to escape. Refused medications in the morning. Able to administer buspirone in the afternoon. Continuing to monitor. Progress note, 9/5/23, shows R104 had a facility departure alert system device placed on her left wrist and the floor staff were updated. R104's elopement risk care plan, dated 9/6/23, showed R104's elopement concerns included being a new admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide incontinence and catheter care in a manner that would prevent urinary tract infection (UTI). This applies to 3 of 4 residents (R3, R93, R117) reviewed for perineum and catheter care in the sample of 24. The findings include: 1. Face sheet showed that R3 is [AGE] year old who has multiple medical diagnoses which include hemiplegia and hemiparesis due to embolism of left middle cerebral artery, hemiplegia and hemiparesis following other cerebrovascular disease affecting right dominant side, and history of falling. On 9/19/23 at 2:47 PM, V17 (Certified Nursing Assistant/CNA) rendered incontinence care to R3 who was wet with urine. V17 cleaned R3 from front to back by wiping R3's frontal perineum twice in downward stroke in the outer labia, she proceeded to clean the back peri-area, then she put a new disposable brief to R3. V17 did not open labia and groins to clean inner corners of these areas. 2. Face sheet showed that R117 is [AGE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to assess intravenous midline catheter site and complete dressing changes in a timely manner. This applies to 1 resident of 1 resident (R126) reviewed for PICC (peripherally inserted central catheter)/midline in a sample of 24. The findings include: Face sheet showed that R126 is 66 years-old who has multiple medical diagnoses which include abscess of liver, hepatic encephalopathy, and sepsis. On 9/18/23 at 12:33 PM, R126 was observed in his room with a midline catheter on his left arm with a dressing dated 9/8/23. R126 stated that the midline dressing was changed once since his admission in the facility. The treatment administration record (TAR) dated September 2023 indicated to assess the PICC/midline catheter site by measuring the arm circumference and length of the exposed PICC/midline every PICC/midline change, on admission and every 7 days. The same TAR also showed that the PICC/midline dressing was changed on 9/1/23, and 9/8/23. The next scheduled date was supposed to be 9/15/23. The TAR for 9/15/23 was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-21 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide a pneumococcal vaccine to a resident who consented to receive the pneumococcal vaccine. This applies to 1 of 5 residents (R61) reviewed for pneumococcal vaccine administration in a sample of 24. The findings include: On 9/19/23 at 01:44 PM, V4 (IP/Infection Preventionist) provided vaccine administration records for R61. V4 said history and vaccine consents were taken during the admission process and consent was received to administer vaccines. On 9/20/23 at 01:01 PM, V4 said she was unable to find documentation about why R61 did not receive the pneumococcal vaccine. V4 said R61 was able to and should have gotten the pneumococcal vaccine. R61 was admitted to the facility with diagnoses including dysphagia, low back pain, chronic pain, and schizoaffective disorder. R61's MDS (Minimum Data Set) dated 8/9/23 showed R61 had severe cognitive impairment. R61 required supervision for transfers, eating, dressing, toileting, and personal hygiene. R61 required extensive assistance for bed mobility. The facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-18 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to serve palatable meals to facility residents. This applies to all 127 residents receiving oral diets at the facility. The findings include: Facility document, dated 8/16/23, shows the facility census on 8/10/23 was 131 residents and there were 4 residents with diet orders of NPO (Nothing By Mouth). 1. MDS (Minimum Data Set), dated 5/12/23, shows R1 was cognitively intact. On 8/10/23 10:30 AM, R1 stated, The food is unacceptable! R1 stated he asks for substitutions for poor tasting menu items but the kitchen does not provide him the substitutions on his tray. On 8/15/23 at 12:01 PM, R1 stated he was told by facility staff he was losing weight. R1 stated he knew he was losing weight because his pants were lose. R1 stated he felt he was losing weight because they were not sending him food he could eat. R1 stated if they would send palatable food, he would eat it. R1 stated the facility began giving him a nutritional supplement which he did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-18 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to serve residents the lunch menu as planned. This applies to 14 of 14 residents (R1, R3, R4, R9, R10, R12-R14, R19, R20, R22, and R24-R26) reviewed for facility menus in the sample of 28. The findings include: Facility Menu Extension, dated Thursday, 8/10/23, shows all diets (except Dysphagia Mechanical Soft) were to receive pasta salad, and all diets (except Cardiac, Finger Foods, and Gluten Free) were to receive blueberry cobbler for dessert. 1. On 8/10/23 during lunch service at the facility, the following residents were not served food items as planned on the facility menu: R3 (Regular Diet), R12 (Regular Diet) R13 (Cardiac Diet), R14 (Regular Diet), and R20 (Regular Diet) were not served the pasta salad at lunch. R19 (Regular Diet), R20 (Regular Diet) R22 (Regular Diet), R24 (Mechanical Soft / No Added Salt Diet), R25 (Regular Diet) were not served the blueberry cobbler at lunch. 2. MDS, dated [DATE], shows R1 was cognitively intact. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-18 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to serve residents double portions of protein servings at meals per physician orders. This applies to 5 of 5 residents (R10, R12, R16, R17, and R27) reviewed for prescribed therapeutic diets in a sample of 28. The findings include: 1. Care plan, dated 7/19/23, showed, [R12] has the potential for nutritional problems as evidenced by patient with diagnoses gout, dysphagia, chronic obstructive pulmonary disease, dementia, calorie protein malnutrition, low body mass index. R12's Order Summary Report dated 08/14/2023 showed an order dated 5/08/2023, for double protein at all meals. R12's lunch menu ticket on 8/10/2023, showed R12 was to be served double protein. On 8/10/2023 during lunch service at the facility, R12 was served only one tuna melt sandwich. R12 stated, It's not enough! R12 stated he was supposed to be provided double protein servings at meals per his physician order. R12 stated, I have to ask for it. 2. R16's Order Summary Report dated 08/14/2023 showed an order dated 8/16/2023, for double protein with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PEARL HEALTHCARE — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.7+1.3 vs chain
Health inspection 4 of 52.7+1.3 vs chain
Staffing 3 of 52.1+0.9 vs chain
Quality measures 3 of 53.7-0.7 vs chain
The other 14 homes this chain runs (chain average 2.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
HINSDALE HOLDING COMPANY LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/01/2023
BEN COHEN TRUST FBO JOANNA DAVISONOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST7%since 02/01/2023
BEN COHEN TRUST FBO JOHN C. DAVISONOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST7%since 02/01/2023
BEN COHEN TRUST FBO MARK EDWARD DAVISONOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST7%since 02/01/2023
WOODS KING, DANIELLEIndividualW-2 MANAGING EMPLOYEEsince 02/01/2023
ZEFFREN, EITANIndividualCORPORATE OFFICERsince 02/01/2023

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$18.2M
Net patient revenuemost recent cost report
-6.1%
Operating marginrevenue minus expenses
$1.1M
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 15%Other / private 27%

This home reported $1.1M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$427per resident / day
operating cost
$12,992per month
≈ monthly operating cost
$403per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145246. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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