No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Pearl At The Tillers

4390 Route 71, Oswego, IL 60543 · For profit - Limited Liability company · 105 certified beds · (630) 554-1001 Medicare & Medicaid certified

Call the home — (630) 554-1001 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Apr 2025
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Apr 2025
  • a high number of inspection citations overall (27) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
80 Templeton Dr · (630) 554-3456 · Call to confirm hours
Pharmacy
410 Chicago Rd · (630) 551-4587 · Call to confirm hours
Grocery
342 Andover Dr · (847) 337-5026 · Call to confirm hours
Park
313 E Washington St · (630) 554-1010 · Typically dawn to dusk
Place of worship
197 E Washington St · (630) 299-0472

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 4 to 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.9%13.4%15.4%better
Long-stay residents who lose too much weight6.9%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.6%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms82.7%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%3.1%3.3%better
Long-stay residents whose ability to walk worsened13.1%14.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication8.1%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine95.3%91.8%95.3%typical
Long-stay residents with pressure ulcers5.5%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control34.8%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table6.6%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication3.1%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine91.4%63.1%79.4%better
Short-stay residents rehospitalized after admission22.0%26.1%22.6%typical
Short-stay residents with an outpatient ER visit12.0%13.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.322.021.67better
Long-stay outpatient ER visits per 1,000 resident days0.422.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

57.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 297 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

57.7%U.S. median 51.5%
Got home and stayed home
9.3%U.S. median 10.7%
Went back to hospital
55.5%U.S. median 56.6%
Met the expected recovery
0.46U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.22hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 55.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 155 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 39% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF57.7%CMS range 51.4–62.851.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.3%CMS range 7.0–11.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge55.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge46.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge49.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.8%CMS range 4.4–9.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.001.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.12
RN hours/ resident / day
0.42
LPN hours/ resident / day
2.05
Aide hours/ resident / day
3.59
Total nurse hours/ resident / day
0.84
RN hoursweekends
42.4%
Total nursing turnover
40.0%
RN turnover

How full it usually is: this home is certified for 105 beds and averages 72.9 residents a day — about 69% occupied, or roughly 32 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.12 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.04 hrs/resident/day on weekends vs 3.81 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 1.23 to 0.84 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2025-03-06)
7
at the previous standard inspection (2024-02-09)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

27 citations, most serious first. The 10 most serious are shown; the remaining 17 are one tap away and print in full.

  • Potential for harm · Dcited before2026-04-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide timely incontinence care for residents who require extensive assistance for ADL (Activities of Daily Living). The facility also failed to assist a resident who is totally dependent on staff for transfers to get up to a wheelchair. This applies to 3 of 18 residents (R4, R57, and R63) reviewed for ADLs in the sample of 18. Findings include: 1. According to the EMR (Electronic Medical Record), R63 had multiple diagnoses, including Parkinson's disease, polyarthritis, other chronic pain, and encounter for attention to gastrostomy. R63's MDS (Minimum Data Set) dated March 23, 2026, showed R63 had severe cognitive impairment. The MDS also showed that R63 was dependent on staff for toileting hygiene. On April 4, 2026, at 9:12 AM, V17 (Certified Nursing Assistant/CNA) went into R63's room to perform morning care. R63 was lying in bed. V17 pulled back R63's covers and blankets, and there was a large amount of pasty and formed stool that had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-24 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility failed to follow physician orders and facility policy for the care and maintenance of PICC (Peripherally Inserted Central Catheters) lines or Midline Intravenous access devices.This applies to 3 of 3 residents (R3, R6, R9) reviewed for intravenous medication administration in the sample of 9.Findings include:1. R6's EMR (Electronic Medical Record) showed R6 was admitted to the facility on [DATE], with multiple diagnoses including unspecified dementia, giant cell arteritis with polymyalgia rheumatica, chronic diastolic congestive heart failure, type 2 diabetes, chronic pain, and surgical wound right lower leg. R6's MDS (Minimum Data Set) dated November 19, 2025, showed R6 was moderately cognitively impaired and required assistance with ADL care including set up assistance for eating and oral hygiene and was dependent on staff assistance for toileting, dressing, bathing, bed mobility and transfer. R6's physician order dated December 3, 2025, showed Non-Valved…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-29 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect a resident from misappropriation of resident property when a staff member removed a resident's cellular telephone from the facility and later disposed of the cellular telephone in a trash receptacle at a local park. This applies to 1 of 3 residents (R1) reviewed for theft in the sample of 3. Findings include: The facility's final report to the State Survey Agency dated April 21, 2025 shows, Brief description of incident: R1 family stated R1's cell phone is missing from facility. R1 unable to identify any staff member that could be involved but an immediate search was completed. Disposition: R1's family called the facility and stated they have a phone tracking application downloaded on R1's phone and they were notified that R1's phone left the facility. R1's family retrieved the phone and returned it to R1. Upon interview with [V3] (CNA-Certified Nursing Assistant), she stated she accidentally grabbed R1's phone. [V3] stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the facility kitchen and during meal service. This applies to 58 residents that received foods prepared in the facility kitchen. Findings include: The facility's Long Term Care Facility Application for Medicare and Medicaid dated March 3, 2025 showed the facility census was 59 residents. The facility provided information that there was one resident on NPO (nothing by mouth) status. On March 3, 2025 starting at 9:15 AM, during initial tour of the facility kitchen the following observations were made: The sanitizer bucket (that was placed on the kitchen counter) when tested with a QUART (Quaternary Ammonium) test strip by V6 (Food Service Manager), the test strip remained white color showing 0 ppm (parts per million) on the color scale of the test strip. V7 (Cook) stated that he had just filled the bucket a few minutes ago at the 3-compartment sink. V6 stated that V7 is new and that the color on the test strip should change from white to orange/green registering between 150-200…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-06 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide pureed corn bread as per planned menu to residents on pureed diets. This applies to 4 of 4 residents (R7, R15, R24, R273) reviewed for pureed diets in the sample of 16. Findings include: Facility Week at a Glance menu showed that the lunch meal for March 3, 2025 included Country Chicken and Dumplings, Glazed Carrots, Cornbread and Diced Pears. Facility Menu Extension sheet for pureed consistency included 2 #8 scoops of Country Chicken and Dumplings, #8 scoop of Glazed Carrots, #16 scoop of Cornbread, and #8 scoop of Diced Pears. Facility Dipper/Ladle Equivalents chart showed that #8= 4 fluid oz/ounce, #16 =2 fluid oz. On March 3, 2025 at 12:32 PM, the pureed meal preparation by V6 (Food Service Manager) was observed in the facility kitchen. V6 pureed the cooked Country Chicken and Dumplings first and then the cooked Glazed Carrots and transferred the items to pans to be placed at the steam table. During this pureed meal observation, the corn bread was not pureed. On March 3, 2025 at 12:41 PM, during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to perform urinary catheter and perineal care in a manner that would prevent urinary tract infection (UTI). This applies to 2 of 3 residents (R13, R18) reviewed for incontinence and catheter care in the sample of 16. Findings include: 1. R18's Care Plan shows: R18 has an indwelling catheter due to obstructive uropathy. The same care plan shows multiple interventions which include the following: ·Catheter care provided during routine peri-care. ·Keep urine collection container below bladder level at all times to prevent reflux or stasis of urine. On March 4, 2025, at 1:34 PM, R18 was lying in bed which was wet with urine due to leaking indwelling urinary catheter. R18 stated that she has not been changed all day. On March 4, 2025, at 1:50 PM, V13 (Certified Nursing Assistant/CNA) provided perineal care to R18. V13 cleaned R18's peri-area but did not clean the indwelling urinary catheter tube. The anchor was almost detached from R18. As R18 turned on to her left side the anchor completely detached and the urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-06 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to evaluate and manage a resident's chronic pain. This applies to 1 of 1 resident (R26) reviewed for pain management in the sample of 16. Findings include: R26's Physician's (V5) progress notes dated November 22, 2024 showed that the resident has diagnosis of trigeminal neuralgia. R26's quarterly MDS (minimum data set) dated January 16, 2025 showed that the resident was cognitively intact. On March 3, 2025 at 10:24 AM, R26 was in bed, alert and oriented. While rubbing on her right cheek, R26 complained that she has nerve pain on the area. R26 stated that she last had her pain medication Tramadol at 9:00 AM and wanted to be given pain medication because she was still in pain. R26 scored her pain to be 8 out of 10 (10 being the worst). V15 (Registered Nurse) was notified of R26's complaint of pain. R26's active order report showed multiple orders including an order dated September 20, 2024 for, Gabapentin 100 milligrams (mg), to give 200 mg by mouth two times a day for nerve pain. An order dated December 23, 2023…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-06 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow standard infection control practices related to hand hygiene and gloving during provisions of ADL (activities of daily living) care. This applies to 2 of 16 residents (R13, R27) reviewed for infection control in the sample of 16. Findings include: Facility's Hand Hygiene Policy and Procedure with review date of June 2, 2024, showed, It is the policy of the facility to perform hand hygiene in accordance with national standards from the Centers for Disease Control and Prevention and the World Health organization. The same policy under procedure showed, Alcohol-based hand rub may be used for all other hand hygiene opportunities (e.g., when soap and water is not indicated) Hand hygiene is to be performed: .c. When moving from one contaminated body site to a clean body site such as when changing brief or wound dressing. d. After caring for a resident including after removing gloves. 1. On March 3, 2025, at 2:35 PM, V12 (Certified Nursing Assistant/CNA) performed perineal care to R27. V12 cleaned R27 from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to follow physician's order for oxygen administration. This applies to 1 of 3 residents (R1) reviewed for oxygen use in the sample of 4. Findings include: R1's EHR (Electronic Health Record) documents R1 is a [AGE] year old female who was admitted to the facility on [DATE], with diagnoses that include Chronic Respiratory Failure with Hypoxia, Morbid obesity, Muscle Weakness, Heart Failure, Obstructive Sleep Apnea, shortness of Breath and Pulmonary Arterial Hypertension. R1's MDS (Minimum Data Set) dated September 30, 2024, shows R1 is alert and oriented and was cognitively intact. R1's EHR also shows a physician's order dated September 27, 2024, to administer Oxygen 2 Liters continuously for hypoxemia. On October 8, 2024, at 9:52 AM and October 9, 2024, at 3:30 PM, R1 stated on the day she was admitted to the facility, the oxygen concentrator they had for her did not work properly so they put her on a portable oxygen tank. R1 stated, the oxygen tank ran…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-24 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a resident was free from financial abuse. This applies to 1 of 4 residents (R1) reviewed for abuse in the sample of 4. Findings include: The facility's June 12, 2024 State Report showed Upon interviews with the policy and facility, [V8- CNA/Certified Nursing Assistant] stated she was providing care to R1 on 6/10/2024 around 5:15 AM. [V8] stated that she and R1 began talking about [V8's] current financial hardships. [V8] stated that R1 said the word 'check' so [V8] provided R1 with her checkbook and then allocated a check written to her [V8] and signed by R1 in the amount of $4000. [V8] states that R1 stated she 'wanted to help.' [V8] stated she placed the checkbook back into R1's purse and completed her shift. [V8] relayed that she then took the check to her bank and deposited [it] into her account on 6/10/2024. [V8] came to the facility on 6/12/2024, provided facility with the original check . On 6/22/24 at 9:50 AM, R1 stated, she had lost $ 4000.00. R1 stated, V8 (CNA-Certified Nursing Assistant) went into her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 17 citations
  • Potential for harm · D2024-02-09 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide a dignified dining experience. This applies to 1 of 2 residents (R18) reviewed for dignity in a sample of 69. The findings include: On 2/6/24 at 12:16 PM (during lunch), in the dining room, R18 was sitting in a motorized wheelchair. Both of her hands were contracted. She was unable to talk. R18 was sitting at the same table as R34. At 12:18 PM, V3 (CNA-Certified Nursing Assistant) placed 2 glasses of juice and 2 small bowels of banana pudding on the table for R18 and R34. R18 was not able to hold the glass of juice and bowel of banana pudding by herself. R34 was able to drink the juice and eat her banana pudding independently, which she was doing in front of R18. There were several other residents in the dining room that were drinking their juice and eating their banana pudding independently. V3 did not assist R18 with drinking her juice or eating her banana pudding. At 12:20 PM, V3 gave R34 a tray of scrambled eggs and bread. R34 started eating her food in the presence of R18 who did not get her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure that anti-contracture devices were applied as ordered. This applies to 1 of 3 residents (R34) reviewed for anti-contracture devices in a sample of 23. The findings include: On 2/6/24 at 10:18 AM, R34 was sitting in the wheelchair by the window in her room. R34's left hand was on her lap, and it was contracted into a fist. No device was in place. R34's 1/18/2024 MDS (Minimum Data Set) showed that her cognition was intact. R34 said that she fell at home, and she hurt her arms and legs. At 12:50 PM, R34 was observed eating lunch in the dining room. Her left hand remained in a fist position, and no device was in place. On 2/7/24 at 9:51 AM, R34 was sitting in her wheelchair in room. R34's left hand continued to be in fist position without a device in place. At 2:16 PM, R34 was sitting up in bed, still with her left hand in fist position and no device in place. R34 said staff does not provide any exercises for her left hand. R34 stated she used to have a splint on the left hand, but she has not had one on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to position indwelling urinary catheters in a manner to prevent leakage, failed to cleanse urinary catheter tubing after residents are incontinent, and failed to ensure incontinent residents were changed in a timely manner to prevent infections. This applies to 3 of 5 residents (R3, R23, and R25) reviewed for bladder and bladder incontinence care in a sample of 23. The findings include: 1. The EMR (Electronic Medical Record) showed R3 had multiple diagnoses including neuromuscular dysfunction of the bladder, chronic kidney disease, and chronic pain. The MDS dated [DATE] showed R3 was cognitively intact, incontinent of bowel, and had a urinary indwelling catheter. The MDS continued to show R3 was dependent on staff with toileting hygiene and required substantial to maximal assistance with bed mobility from facility staff. On 2/07/2024 at 11:34 AM, R3 was in bed. V9 (Wound Care Nurse) and V12 (CNA) were positioning R3 after completing wound…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure emergency tracheostomy supplies were available and failed to maintain sterile handling of a resident's sterile tracheostomy supplies. This applies to 1 of 2 (R38) reviewed for tracheostomy care. The findings include: The EMR (Electronic Medical Record) showed R38 was admitted to the facility on [DATE] with diagnoses including tracheostomy, acute and chronic respiratory failure with hypoxia, pneumonia, acute bronchitis, chronic obstructive pulmonary disease with acute exacerbation, and history of COVID-19. The MDS (Minimum Data Set) dated 1/16/2024 showed R38 was cognitively intact. The MDS continued to show R38 required respiratory treatments of continuous oxygen and tracheostomy care. On 2/06/2024 at 10:22 AM, R38 was sitting up in her wheelchair in her room. R38 was receiving six liters of oxygen therapy via her transtracheal catheter. R38 had a clear container box with opened sterile transtracheal kits that contained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to prevent the use of unnecessary antibiotic medications. This applies to 1 of 4 residents (R25) reviewed for antibiotics in a sample of 23. The findings included: The EMR (Electronic Medical Record) showed R25 had diagnoses including recurrent urinary tract infections (UTI), calculus of the kidney, and weakness. The MDS (Minimum Data Set) dated 12/16/2023 showed R25 was cognitively intact. The MDS showed R25 was receiving a high-risk drug of antibiotic. R25's Order Summary Report dated 2/07/2024, showed an order for an antibiotic Macrodantin Oral Capsule 50 MG (Nitrofurantoin Macrocrystal) to give 50 mg by mouth (PO) one time a day for recurrent UTI with no stop date. R25's Care Plan dated 2/07/2024, showed R25 was receiving antibiotic therapy Macrobid (Nitrofurantoin) related to recurrent UTIs for indefinite time, prophylactically. The care plan showed multiple interventions, including reporting pertinent lab results to the physician. R25's Medication Administration Record (MAR) for November 2023, showed R25 was started on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, facility failed to contain, handle, and transport soiled linen in a manner to prevent cross-contamination. This applies to 2 of 2 (R55 and R25) residents reviewed for infection control in a sample size of 23. Findings include: 1) On 2/6/24 at 11:15 AM, observed V7 (CNA-Certified Nursing Assistant) changing the bed linen for R55. She threw the dirty linen on the floor, wiped down the bed, changed her gloves, and put fresh linen on the bed. V7 picked up the loose soiled linen, unbagged, and carried it to the soiled linen room. V7 (CNA) stated, that's what she always does and that she didn't know she had to bag the dirty linen before transporting it to the soiled utility room. On 2/7/24, observed V5 (CNA) in the hallway, holding unbagged soiled linen that was touching her body and transported it to the dirty utility room. V5 (CNA) stated, she bags the soiled linen when resident is in isolation, otherwise she just rolls it up and takes it to the soiled utility room. V5 (CNA) stated, this is how they are taught in the in service. V5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to have functional call lights. This applies to 2 of 3 residents (R8 and R266) reviewed for call lights in a sample of 23. The findings include: On 2/6/24 at 10:51 AM, R266 was in bed watching TV. R266 said he needed to be changed and asked Surveyor to change him. Surveyor asked R266 to use his call light to call facility staff; R266's call light did not light up outside R266's room. At 10:57 AM, Surveyor pushed R266's call light and it still did not light up outside the room. At 11:00 AM, V12 (Restorative Aide) was walking down the hallway, Surveyor asked which CNA (Certified Nurse Aide) was assigned to R266 and that the call light was not working, V12 was not aware that R266's call light was not working. V12 said she would inform the CNA assigned and would check on the call light. V10 (CNA) came in to R266's room and said she was not aware that the call light was not working. V12 returned to R266's room, said Maintenance staff said there's a bell in the room for the resident to use. V10 and V12 searched for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to serve food in a sanitary manner to prevent cross contamination. This applies to all 70 residents that consume meals orally. The Findings include: The facility census list of January 9, 2023, documents 71 residents in the facility. V2 (Director of Nursing/DON) stated during an interview of January 12, 2023, at 3:55PM that only one resident is NPO (Nothing Per Oral) in the facility. On January 9, 2023, at 12:09 PM, V16 (Cook) was observed preparing and plating food from the steam table. The menu was Tuscan chicken breast, spaghetti noodles, mixed vegetables, garlic toast. V16 was observed using tongs for the spaghetti noodles and then using his gloved hand to place noodles on the plate. At times V16 was noted to use his gloved hands to pick up the chicken and move the noodles onto to the plate. V16 was observed to garnish the plate of chicken, noodles, and vegetables by dipping his hand into the container of parmesan cheese. V16 would wipe his gloved hands on his soiled apron and adjust his facial mask…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-12 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to assist residents identified as needing assistance with personal hygiene. This applies to 6 of 6 residents (R9, R13, R15, R35, R42 and R264) reviewed for ADL (activities of daily living) in the sample of 19. The findings include: 1. R9 has multiple diagnoses which includes chronic obstructive pulmonary disease, type 2 diabetes mellitus with diabetic neuropathy, osteoarthritis, Parkinson's disease and dementia without behavioral disturbance, based on the face sheet. R9's quarterly MDS (Minimum Data Set) dated November 10, 2022, showed that the resident is moderately impaired with cognition. The same MDS showed that R9 required extensive assistance from the staff with most of her ADLs, including personal hygiene. On January 9, 2023, at 12:21 PM, R9 was in bed, alert and verbally responsive. R9's fingernails were long with black substances underneath. R9 stated that she wants the staff to clean and trim her fingernails. V4 (LPN/Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide perineal and indwelling urinary catheter care in a manner that would promote hygiene and prevent urinary tract infection. The facility also failed to ensure that a catheter bag and catheter tubing was not touching the floor. This applies to 4 of 6 residents (R15, R19, R30, R114) reviewed for perineal and urinary catheter in the sample of 19. The findings include: 1. On 1/10/23 at 12:54 PM, V23 (Certified Nursing Assistant/CNA) rendered incontinence care to R30 who was wet with urine and had a small bowel movement. V23 wiped R30's outer labia but did not open the labial folds to clean the inner area. 2. R19 is 80 years-old with multiple medical diagnoses including obstructive and reflux uropathy, urinary tract infection (UTI), infection and inflammatory reaction to indwelling urethral catheter, subsequent encounter, and retention of urine. On 1/10/23 at 1:03 PM, V23 (CNA) rendered perineal and indwelling urinary catheter care to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow their policy on changing gloves and hand hygiene when providing care to residents and when exiting isolation rooms. The facility failed to ensure isolation and non-isolation rooms are not cleaned using the same cleaning supplies. This applies to 7 of 19 residents (R3, R15, R26, R43, R114, R166, R216) reviewed for infection control practices in a sample of 19. The findings include: 1. R3's EMR (Electronic Medical Record) showed R3's diagnoses included weakness, chronic obstructive pulmonary disease, congestive heart failure, and peripheral vascular disease. The physician order showed an order dated January 3, 2023, for Contact isolation due to c-diff (Clostridium Difficile) On January 10, 2023, at 8:11 AM, V14 (Housekeeper) was observed standing in the doorway of R3's room wearing an isolation gown, gloves, face shield, and surgical mask. The signage on the room door showed R3 was in Contact Isolation. There was an over the door…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-12 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy to offer residents the COVID-19 vaccine. This applies to 4 of 5 residents (R31, R215, R36, and R4) reviewed for COVID-19 vaccinations in a sample of 19. The findings include: 1. R31's EMR (Electronic Medical Record) showed R31 was admitted to the facility on [DATE]. The facility does not have documentation to show the facility offered R31 the COVID-19 vaccine. 2. R215's EMR showed R215 was admitted to the facility on [DATE]. The facility does not have documentation to show the facility offered R215 the COVID-19 vaccine. 3. R36's EMR showed R36 was admitted to the facility on [DATE]. The facility does not have documentation to show the facility offered R36 the COVID-19 vaccine. 4. R4's EMR showed R4 was admitted to the facility on [DATE]. The facility does not have documentation to show the facility offered R4 was offered the COVID-19 vaccine. On January 11, 2023, at 12:23 PM, V1 (Administrator) said, The last COVID-19 vaccination…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to verify a physician's order for pain medication for a resident who had a post-operative procedure and failed to follow the physician's order and plan of care with regards to administration of steroid medication to a resident who receives chemotherapy. This applies to 2 of 19 residents (R56, R214) reviewed for care and treatment in the sample of 19. The findings include: 1. R214's EMR (Electronic Medical Record) showed R214's admitting diagnoses included injury in collision between other specified motor vehicles (traffic), weakness, non-displaced fracture of seventh cervical vertebra, fracture of second lumbar vertebra, and unspecified fracture of shaft of left femur subsequent encounter for open fracture. R214's MDS (Minimum Data Set) dated December 30, 2022, showed R214 had moderately impaired cognition. R214's POS (Physician Order Set) showed on January 3, 2023 Tramadol HCL Tablet. Give one tablet by mouth every 8 hours for moderate to severe pain.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to assess and provide an intervention for a resident who has a history of Moisture-Associated Skin Damage (MASD). This applies to 1 of 19 residents (R30) reviewed for care and treatment in the sample of 19. The findings include: 1. The Face sheet shows that R30 is 79 years-old with multiple medical diagnoses including weakness and history of pressure ulcer in the sacral region. R30's MDS (Minimum Data Set) dated 12/18/22 shows that R30 is alert and oriented and requires extensive assistance for mobility and toileting. On 1/9/23 at 2:15 PM, R30 was sitting in her wheelchair. She (R30) stated that she has been waiting for a staff to assist her back to bed and to change her incontinence brief. R30 also said that the last time they changed her was after breakfast between 8:30 AM and 9:00 AM. R30 felt that she was forgotten, and she also felt some pain and discomfort on her buttocks. On 1/9/23 at 2:32 PM, V24 (Certified Nursing Assistant/CNA) and V26 (Nurse) transferred R30 from the wheelchair to the bed. At 2:37 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to administer medications as ordered by the physician. There were 27 opportunities with 2 errors, resulting in a 7.41% medication error rate. This applies to 1 of 4 residents (R28) observed during the medication pass in the sample of 19. The findings include: On January 10, 2023, at 9:25 AM, V4 (Licensed Practical Nurse) prepared and administered multiple medications to R28, including Metoprolol Succinate ER (extended release) 50 mg, 1 tablet and Losartan Potassium 100 mg, 1 tablet. R28 has multiple diagnoses which included essential (primary) hypertension, presence of cardiac pacemaker, chronic diastolic (congestive) heart failure, dementia without behavioral disturbance and Alzheimer's disease, based on the face sheet. R28's physician order report shows an active order dated January 6, 2023, for Metoprolol Succinate ER 25 mg, 1 tablet by mouth one time a day related to hypertension and Losartan Potassium 50 mg, 1 tablet by mouth one time a day related to hypertension. R28's MAR (medication administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to administer a steroid inhaler as ordered by the physician for a resident who has Chronic Obstructive Pulmonary Disease (COPD). This applies to 1 of 19 residents (R34) reviewed for medications in the sample of 19. The findings include: On 1/11/23 at 10:44 AM, V8 (Nurse) administered multiple medications to R34 which included Wixela Fluticasone-Salmeterol 100-50 microgram (mcg)/actuation (act). Prior to administration, state agency representative checked each of R34's medication to reconcile what was being given. It was noted that the Fluticasone-Salmeterol was opened on 12/30/22. This same medication has a total of 60 actuations (dosages) if unopened. The actual remaining doses (actuations) on 1/11/23 at 10:40 AM was 55 (according to the counter window), which means that only 5 doses were used by or administered to R34. When V8 administered the Fluticasone-Salmeterol to R34, he (R34) frowned and stated that he doesn't care much for this medication. State agency representative noted that this Wixela…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow physician's order to administer a pneumococcal vaccine. This applies to 1 of 5 residents (R36) reviewed for pneumococcal vaccinations in a sample of 19. The findings include: The EMR (Electronic Medical Record) showed R36 was admitted to the facility on [DATE], with multiple diagnoses including diabetes, rheumatoid arthritis, and long term steroid use. R36's MDS (Minimum Data Set) dated December 25, 2022, showed R36 was cognitively intact. On January 11, 2023, at 1:08 PM, V3 (ADON/Assistant Director of Nursing) said, [R36] consented for the Prevnar 20 pneumococcal vaccine on January 4, 2023. We did not have the vaccine at that time, but we have it now. On January 11, 2023, at 1:47 PM, V2 (DON/Director of Nursing) said, We received the Prevnar 20 vaccine on January 6, 2023. All floor nurses are able to administer the vaccine. [R36] should have received her Prevnar 20 vaccine sooner. The facility document titled, Consent for Pneumonia Vaccine .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PEARL HEALTHCARE — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 52.7+2.3 vs chain
Health inspection 4 of 52.7+1.3 vs chain
Staffing 2 of 52.1-0.1 vs chain
Quality measures 5 of 53.7+1.3 vs chain
The other 14 homes this chain runs (chain average 2.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PHC OSWEGO HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST99%since 06/01/2023
EDSS VENTURES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST7%since 06/01/2023
MEHTA, NIKIIndividualW-2 MANAGING EMPLOYEEsince 06/01/2023
ZEFFREN, EITANIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2023

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.0M
Net patient revenuemost recent cost report
+5.3%
Operating marginrevenue minus expenses
$384K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 39%Medicare 21%Other / private 40%

This home reported $384K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$382per resident / day
operating cost
$11,605per month
≈ monthly operating cost
$403per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 146034. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next