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The Guest House Skilled Nursing and Rehabilitation

9225 Normandie Drive, Shreveport, LA 71118 · For profit - Limited Liability company · 177 certified beds · (318) 686-0515 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Mar 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)4 immediate-jeopardy citations1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$136,132 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $136,132 in federal fines (most recent 2024-09-25)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)
  • nursing-staff turnover (66%) runs well above the national median (45%)
  • about 18% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Urgent care / clinic
9300 Mansfield Rd Ste 110 · (318) 681-6795 · Call to confirm hours
Pharmacy
9250 Mansfield Rd · (318) 686-6311 · Call to confirm hours
Grocery
9250 Mansfield Rd
Park
Typically dawn to dusk
Place of worship
2837 Summer Grove Dr · (318) 686-0021

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased20.1%17.8%15.4%worse
Long-stay residents who lose too much weight5.6%5.2%5.4%typical
Long-stay residents with a catheter left in their bladder0.2%1.2%0.9%better
Long-stay residents with a urinary tract infection0.0%2.1%2.0%better
Long-stay residents with depressive symptoms1.2%2.3%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.5%3.5%3.3%typical
Long-stay residents whose ability to walk worsened11.2%17.9%16.1%better
Long-stay residents on antianxiety or hypnotic medication25.2%23.2%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.9%95.3%typical
Long-stay residents with pressure ulcers5.2%5.6%4.7%worse
Long-stay residents with worsening bladder/bowel control20.0%15.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.7%22.7%17.1%better
Short-stay residents who newly got an antipsychotic medication7.1%3.1%1.4%worse than state — see note marked double-dagger below the table
Short-stay residents given the seasonal flu vaccine100.0%76.3%79.4%better
Short-stay residents rehospitalized after admission30.5%28.0%22.6%worse
Short-stay residents with an outpatient ER visit16.1%14.8%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.342.561.67worse
Long-stay outpatient ER visits per 1,000 resident days2.142.741.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

29.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 75 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

29.9%U.S. median 51.5%
Got home and stayed home
10.1%U.S. median 10.7%
Went back to hospital
47.5%U.S. median 56.6%
Met the expected recovery
0.59U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.27hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 47.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 40 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.59 therapist hours per resident per day in 2026Q1 — more than 88% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF29.9%CMS range 22.3–40.551.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.1%CMS range 7.3–13.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge47.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge40.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge45.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified89.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting68.2%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.5%CMS range 5.1–13.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.561.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.24
RN hours/ resident / day
0.78
LPN hours/ resident / day
1.65
Aide hours/ resident / day
2.67
Total nurse hours/ resident / day
0.08
RN hoursweekends
65.8%
Total nursing turnover
55.6%
RN turnover

How full it usually is: this home is certified for 177 beds and averages 133.9 residents a day — about 76% occupied, or roughly 43 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.67 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.24 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.65 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.40 hrs/resident/day on weekends vs 2.77 on weekdays — 13% thinner on weekends. RN hours go from 0.30 to 0.08 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 66% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2026-06-04)
14
at the previous standard inspection (2025-04-10)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 16 most serious are shown; the remaining 29 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-09-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, video review, and interviews the facility failed to supervise cognitively impaired residents who were high risk for elopement. Resident #1 exited the facility and Residents #5 and #6 remained at high risk for elopement, 3 (#1, #5, #6) of 6 (#1, #2, #3, #4, #5, #6) sampled residents reviewed for elopement. This deficient practice resulted in an Immediate Jeopardy (IJ) on 04/07/2024 at 2:50 a.m. when Resident #1, a moderately cognitively impaired resident who ambulated with a walker, was unsupervised and eloped from the facility. Resident #1 crawled out of the window in her room and exited the facility. Staff did not realize Resident #1 eloped from the facility until staff received a phone call from the S9 Responsible, reporting the Resident #1 was found at a gas station approximately one mile from the facility. Resident #1 walked down a dark single lane highway and a 4 lane divided highway during the night. Resident #1 was returned to the facility on [DATE] at approximately 3:30 a.m. by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-09-25 · tag F0835 — failed to run the facility competently — isolated
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, video review, an interviews, the facility failed to be administered in a manner that enabled its resources to be used effectively and efficiently by failing to have an adequate system in place to ensure 3 (#1, #5, #6) of 6 (#1, #2, #3, #4, #5, #6) sampled residents who were at risk for elopement were adequately supervised to prevent elopement from the facility. The lack of administrative oversight resulted in an Immediate Jeopardy on 04/07/2024 at 2:50 a.m. when Resident #1, a moderately cognitively impaired resident who ambulated with a walker, was unsupervised and eloped from the facility. Resident #1 crawled out of the window in her room and exited the facility. Staff did not realize Resident #1 eloped from the facility until staff received a phone call from S9 Responsible Party, reporting the Resident #1 was found at a gas station. Resident #1 was located at a gas station approximately one mile from the facility, Resident #1 walked down a dark single lane highway and a 4 lane divided…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2023-09-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and observations the facility failed to provide adequate supervision for 2 (#1, #2) of 4 (#1, #2, #3, #4) sampled residents reviewed for impaired cognition and/or a diagnosis that may increase their risk of elopement. The deficient practice resulted in Immediate Jeopardy for Resident #1 and Resident #2 on 09/05/2023 at 1:54 p.m. when Resident #1 pushed Resident #2 in her wheelchair and exited through the Hall A door of the facility. At 2:33 p.m. on 09/05/2023, Resident #1 and Resident #2 were seen in the median of a four lane public road and observed crossing over the last two lanes into a grocery store parking lot by S3 Physical Therapist. Physical Therapist called and notified facility of residents being out of the building and at 2:35 p.m. on 09/05/2023 staff members, including S1 Administrator, exited the facility. On 09/05/2023 at 2:46 p.m. Resident #1 and Resident #2 returned to facility assisted by S4 Medical Records and S5 RN (Registered Nurse). Resident #1 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Lcited before2023-08-17 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, the facility failed to be administered in a manner that used its resources effectively and efficiently to ensure residents were protected from ant infestation and ant bites. The facility failed to ensure the facility was free of pests including ants, roaches and spiders. The deficient practice was identified on 08/14/2023 when live ants and other pests were observed in several residents' rooms and around the interior of facility. This deficient practice resulted in an immediate jeopardy on 08/14/2023 at approximately 9:15 a.m. when numerous live ants were found on F hallway crawling in the residents' rooms, around the bathroom doors, under the beds and chairs and on personal items. Further observations on 08/17/2023 revealed numerous live ants, roaches and spiders on hallways E, F, G, H, I and J with Resident #6 reported being bitten by ants in the past, live ants crawling on Resident #7 and his bed linen, live ants crawling on Resident #8's bed linens, and live ants crawling on Resident #9's gown. S14Administrator was notified on 08/17/2023 at 4:21 p.m. of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · L2023-08-17 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations and interviews the facility failed to maintain an effective pest control program by failing to ensure the facility was free of pests including ants, roaches and spiders. The deficient practice was identified on 08/14/2023 when live ants and other pests were observed in several residents' rooms and around the interior of facility. This deficient practice resulted in an immediate jeopardy on 08/14/2023 at approximately 9:15 a.m. when numerous live ants were found on F hallway crawling in the residents' rooms, around the bathroom doors, under the beds and chairs and on personal items. Further observations on 08/17/2023 revealed numerous live ants, roaches and spiders on hallways E, F, G, H, I and J with Resident #6 reported being bitten by ants in the past, live ants crawling on Resident #7 and his bed linen, live ants crawling on Resident #8's bed linens, and live ants crawling on Resident #9's gown. S14Administrator was notified on 08/17/2023 at 4:21 p.m. of the Immediate Jeopardy. The likelihood of harm or serious injury continued for the 132…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-03-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interviews, the facility failed to protect the resident's right to be free from sexual and mental abuse by a staff member resulting in psychosocial harm for 1 (Resident #64) of 1 resident reviewed for abuse. This deficient practice resulted in sexual and mental abuse causing actual psychosocial harm for Resident #64 when on 02/02/2024 S11CNA (certified nursing assistant) touched her right breast, asked her for oral sex, and took her hand and placed it on his penis. Resident #64 reported feeling scared and afraid of being alone after the incident occurred. She became tearful when explaining how this incident with S11CNA brought back feelings of anxiousness and fear from a sexual assault in her past. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. Findings: Review of the facility's Abuse and Neglect-Clinical Protocol (Revised October 15, 2022) revealed the following, in part: Policy Statement- The facility will ensure that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · F2026-06-04 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure an RN (Registered Nurse) was on duty for 8 consecutive hours per day, 7 days a week, for 2 days within FY (Fiscal Year) Quarter 1, 2025 (October 1- December 31). Findings:Review of the facility's payroll summary report provided by S6 Human Resources for the FY Quarter 1 2025 revealed 8 dates with 1 RN (Registered Nurse) coverage. Further review revealed 2 of the 8 dates (10/05/2025 = 6.30 hours and 11/30/2025 = 7.55 hours) indicating RN coverage less than 8 hours. During an interview on 06/04/2026 at 10:00 a.m. S6 Human Resources reviewed and confirmed the facility did not have RN coverage for 8 consecutive hours for 10/05/2025 and 11/30/2025 as required. During an interview on 06/04/2026 at 11:00 a.m. S2 DON (Director of Nursing) reviewed and confirmed there should have been RN coverage for 8 hours per day and was not.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-04 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interviews, the facility failed to ensure residents' right to a dignified existence in an environment that promotes maintenance and enhancement of quality of life for 1 (#127) of 1 resident reviewed for dignity. The facility failed to provide privacy for Resident #127 while in a community hall shower room.Findings:Review of the facility's policy titled Resident Rights (version 1.2) revealed, in part:Policy StatementEmployees shall treat all residents with kindness, respect and dignity.Policy Interpretation and Implementation1. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to:a. a dignified existenceb. be treated with respect, kindness, and dignity .e. self-determination .h. be supported by the facility in exercising his or her rights .Review of Resident #127's medical record revealed an admission date of 01/23/2026 with diagnoses that included cerebral ischemia, hepatic encephalopathy, and depression.Review of Resident #127's 04/30/2026 quarterly MDS (Minimum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-04 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure an alleged violation of resident to resident physical abuse was reported to the appropriate state agency within 2 hours after the allegations were made for 2 (#11 and #88) of 27 sampled residents. Resident #11 was subject to physical abuse by Resident #88. Findings: Review of the facility's Protocols for Reporting Abuse undated policy revealed in part: Policy Statement: Each facility will ensure that when suspicion or allegations of abuse occur, reporting and investigations are followed per company protocols. Any Facility that has an allegation of Abuse will follow the Protocols below: Administrator and DON (Director of Nursing) will review Algorithms from state agencies and CMS (Centers for Medicare and Medicaid Services) pertaining to abuse reporting when determining abuse and discuss with RVP's (Regional [NAME] President). An investigation must begin in order to have information pertinent to the two (2) hour time frame reporting (Crimes will be reported within two (2) hours). During an interview on 06/03/2026…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-04 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure a plan of care had been implemented for 1 (#11) of 27 sampled residents whose care plans were reviewed. The facility failed to administer Resident #11's monthly psychotropic medication dose as ordered. Findings: Review of Resident #11's medical record revealed an admission date of 12/31/2025 with diagnoses including in part, paranoid schizophrenia, dementia and generalized anxiety disorder. Review of Resident #11's Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 12 indicating moderately intact cognition. Further review of Resident #11's Quarterly MDS Assessment revealed Resident #11 received antipsychotic medication. Review of Resident #11's comprehensive care plan revealed Resident #11 had a diagnosis of Schizophrenia and was on psychotropic medications with an intervention to administer psychotropic medications as ordered by the physician. Review of Resident #11's physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews the facility failed to ensure residents who need respiratory care were provided care consistent with professional standards of practice for 3 (#37, #50, and #51) of 3 residents reviewed for respiratory care. The facility failed to ensure:1. O2 (oxygen) tubing was dated when changed for Residents #37, #50, and #51,2. humidification bottle was dated when changed for Resident #37,3. O2 tubing was bagged when not in use for Resident #37,4. nebulizer, Bipap (bi-level positive airway pressure) and Cpap (continuous positive airway pressure) masks were bagged when not in use for Residents #37, #50 and #51 and5. lung sounds were monitored after nebulizer treatment for Resident #50.Findings: Review of the facility's policy Oxygen Use (Respiratory Therapy) - Prevention of Infection revised November 2011 revealed in part:Purpose: The purpose of this procedure is to guide prevention of infection associated with respiratory therapy tasks and equipment, including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-04 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure a resident's drug regimen was free of unnecessary medications for 1 (#4) of 5 residents reviewed for unnecessary medications. The facility failed to monitor for edema for a resident receiving a diuretic. Findings:Review of Resident #4's medical record revealed an admission date of 08/30/2024 with diagnoses that included, in part, chronic pulmonary edema, essential (primary) hypertension, and chronic kidney disease stage 3A.Review of Resident #4's physician orders revealed a 04/09/2026 order for Lasix oral tablet 20mg (milligram) (Furosemide) - give 1 tablet by mouth every 8 hours as needed for leg swelling.Review of Resident #4's May 2026 MAR (Medication Administration Record) revealed Lasix oral tablet 20mg was administered on 05/23/2026, 05/25/2026, and 05/28/2026. Further review of Resident #4's May 2026 MAR failed to reveal Resident #4 had been monitored for edema.Review of Resident #4's care plan revealed, in part, resident is on diuretic therapy with interventions that included administer diuretic medications…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0575 — isolated
    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interviews, the facility failed to ensure name, address, and telephone numbers of all pertinent State agencies were posted in a manner accessible to residents and resident representatives. The facility failed to post the LDH (Louisiana Department of Health) nursing home complaint phone number. Findings: Observation throughout facility on 06/03/2026 at 12:10 p.m. with S2 DON (Director of Nursing) revealed LDH Nursing Home complaint phone number was not posted in a place accessible to residents and resident representatives.During an interview on 06/03/2026 at 12:40 p.m. S2 DON reported the LDH Nursing home complaint phone number was not posted.During an interview on 06/04/2026 at 7:45 a.m. S1 Administrator confirmed the LDH Nursing Home complaint phone number was not posted.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interview the facility failed to provide documentation regarding the existence of any written advance directives for 2 (#4, #20) of 2 residents reviewed for Advanced Directives.Findings:Review of the facility's policy titled Advance Directives (revised May 31, 2023) revealed:Policy StatementAdvance directives will be respected in accordance with state law and facility policy.Policy Interpretation and Implementation1. Upon admission, the resident will be provided with written information concerning the right to refuse or accept medical or surgical treatment and to formulate an advance directive if he or she chooses to do so.6. Prior to or upon admission of a resident, the Social Services Director or designee will inquire of the resident, his/her family members and/or his or her legal representative, about the existence of any written advance directives.8. If the resident indicates that he or she has not established advance directives, the facility staff will offer assistance in establishing advance directives. Resident #4Review of Resident #4's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to accurately assess each resident's respiratory status by failing to ensure the Minimum Data Set (MDS) assessment was accurate for 1 (#37) of 27 total sampled residents.Findings:Review of Resident #37's medical record revealed an admit date of 09/15/2025 with diagnoses that include in part: Unspecified dementia, mild, with anxiety, chronic obstructive pulmonary disease, and obstructive sleep apnea. Review of resident #37's physician orders revealed in part:06/03/2026 Oxygen (02): Change Mask, 02 tubing, water bottle and clean concentrator filter every night shift every Wednesday for maintenance.09/15/2025 Oxygen: Cpap (Continuous Positive Airway Pressure) qhs (every night at bedtime) related to obstructive sleep apnea. 09/15/2025 Oxygen: administer oxygen at 2liter via n/c (nasal cannula) prn (as needed) for sob (shortness of breath) or sat (saturation) >90% every shift related to immunodeficiency due to conditions classified elsewhere; chronic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0554 — pattern
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observation, and interviews the facility failed to ensure it was clinically appropriate for a resident to self-administer medications for 1 (Resident #54) of 41 Sampled Residents. Findings: Review of the facility's Administering Medications policy dated as revised April 2019 revealed in part: Policy Interpretation and Implementation 23. Residents may self-administer their own medications only if the Attending Physician, in conjunction with the Interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safely. Review of resident #54's Physician Orders revealed in part orders dated: 1. 01/29/2025 Albuterol-Budesonide Inhalation Aerosol 90-80 mcg/act (microgram/actuation) (Albuterol-Budesonide) 1 inhalation inhale orally every 6 hours as needed for wheezing related to chronic obstructive pulmonary disease . 2. 01/29/2025 Ipratropium-Albuterol Solution 0.5-2.5 (3) mg(milligram) /3 ml (milliliter) 1 vial inhale orally every 6 hours as needed for wheezing. Review of March/April 2025 Medication Administration Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · E2025-04-10 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interview, the facility failed to accommodate the needs of 3 (#26, #30, #325) of 41 sampled residents. The facility failed to ensure the resident's call lights remained in reach. Findings: Review of the facility's Resident Call Light System Policy revealed the following: Purpose: A call light system (audible or visual) is in place and operative in the facility. This system allows individual residents to access a system that notifies nursing that the resident has a need. Residents can communicate with the Nurse's Station from their room and or bathing and toileting facilities. General Guidelines 4. Ensure that the call light is easily reachable by the resident. Resident #26 Review of Resident #26's MDS (Minimum Data Set) assessment dated [DATE] revealed severe cognitive impairment and functional limitations requiring one person assistance for bed mobility, transfer, and toilet use. Observation on 04/07/2025 at 6:15 a.m. revealed Resident #26 was sitting in a chair at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to consider the views of residents' grievances voiced during Resident Council Meeting. The facility failed to act promptly upon 1 (#79) of 1(#79) resident's grievances concerning issues of resident care and life in the facility. Findings: Review of the facility's Resident Grievance/Complaints, Recording and Investigating Policy (revised November 2023) revealed in part: Policy Statement: All grievances and complaints filed with the facility will be investigated and corrective actions will be taken to resolve the grievance (s). Policy Interpretation and Implementation: 1. Administrator has assigned the responsibility of investigating grievances and complaints to the Grievance Officer. 2. Upon receiving a grievance and complaint report, the Grievance Officer will begin an investigation into the allegations. 3. The department director (s) of any named employee (s) will be notified of the nature of the complaint and that an investigation is underway. 4. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0637 — pattern
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to complete a significant change assessment for 1 (#75) of 3 (#14, #75, #84) residents reviewed for hospitalization. The facility failed to complete a significant change assessment after Resident #75 was diagnosed with a cerebral vascular infarction resulting in right dominant side hemiplegia. Findings: Review of Resident #75's medical record revealed an initial admit date of 11/20/2024 and a readmission date of 03/04/2025 with a new diagnosis hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side. Review of Resident #75's Nurse Practitioner's progress note dated 03/10/2025 revealed Resident #75 had been admitted to the hospital from [DATE] to 03/04/2025 and treated for weakness, confusion, and bilateral ptosis. An MRI (magnetic resonance imaging) on 02/26/2025 revealed Resident #75 had experienced a new cerebral vascular accident. Resident #75 was readmitted to the facility on [DATE] with a new diagnosis of a CVA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to develop and implement residents comprehensive care plan for 2 (#116, #225) out of 40 total sampled residents reviewed. The facility failed to: 1. develop Resident #116's plan of care to include diabetes with insulin use, diuretic use and oxygen use, and 2. monitor Resident #225's urinary catheter for urine color and consistency. Findings: Resident #116 Review of Resident #116's medical record revealed in part an admit date of 02/07/2025 with diagnoses that include in part: type 2 diabetes mellitus, chronic respiratory failure with hypoxia and essential (primary) hypertension. Review of Resident #116's physician's orders revealed in part orders dated: 02/07/2025 O2 (oxygen) at 2 Liters via N/C (nasal cannula) PRN (as needed) for SOB (shortness of breath) or Sat (saturation) < (less than) 90% O2 sat Q (every) shift. 04/01/2024 Valsartan-hydrochlorothiazide oral tablet 160-25 mg (milligram) (valsartan-hydrochlorothiazide) give 1 tablet by mouth one time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations, and interviews, the facility failed to ensure that each resident receives necessary respiratory care and services in accordance with professional standards of practice and the resident's plan of care for 2 (#54, #116) of 4 (#54, #75, #89, #116) residents reviewed for respiratory care. The facility failed to change the oxygen tubing and humidification bottle, change the nebulizer mask or provide a cover for the oxygen tubing and nebulizer mask when not in use for Resident #54 and Resident #116, Findings: Review of the facility policy for Oxygen Administration revised 02/2025, revealed in part: Preparation: 5. Oxygen cannula and tubing will be changed within 7-10 days or if visibly soiled/ Store in a covered device (i.e. plastic bag, kangaroo pouch) between uses. Infection Control Considerations and Maintenance related to Medication Nebulizers 6. Nebulizer Tubing will be changed within 7-10 days, or if visibly soiled. 7. Store nebulizer equipment in a covered device (i.e. plastic bag, kangaroo pouch) between uses. Resident #54 Review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure appropriate care and services were provide for 1 (#52) of 1 (#52) resident reviewed for dialysis. The facility failed ensure Resident #52s dialysis shunt was accurately assessed and monitored. Findings: Review of the facilitys policy for End-Stage Renal Disease Care of a resident (revised September 2010) revealed in part: 2. b. The type of assessment data that is to be gathered about the resident's condition on a daily or per shift basis. 3. The resident's comprehensive care plan will reflect the resident's needs related to ESRD (end stage renal disease) Dialysis care. Review of Resident #52's medical record revealed an admit date of 02/24/2018 and diagnoses that include in part type 2 diabetes mellitus with other diabetic kidney complications, benign prostatic hyperplasia without lower urinary tract symptoms and dependence on renal dialysis. Review of Resident #52's comprehensive care plan revealed resident #52 was care planned for dialysis with approaches that included, may have dialysis Monday, Wednesday and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0700 — pattern
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews the facility failed to ensure residents were assessed for the risk of entrapment from bed rails prior to installation and use for 2 (#43, #80) of 2 residents reviewed for accident hazards. Findings: Review of the facility's Proper Use of Side Rails policy dated as revised August 2024 revealed in part: General Guidelines 3. Upon admission, readmission, with routine quarterly or significant change MDS (Minimum Data Set) and PRN (as needed), therapy/designee will complete the Side Rail Utilization Assessment, or equivalent form to determine the resident's symptoms, risk of entrapment and rationales for using side rails prior to implementation, When used for mobility or transfer, the assessment will include a review of the resident's: c. Risk of entrapment from the use of side rails; and 5. The resident's care plan will reflect the use of side rails and updated as necessary. Resident #43 Review of Resident #43's medical record revealed Resident #43 was admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure residents were free from unnecessary medications for 3 (#46, #52, #54) out of 8 (#10, #23, #46, #50, #52, #54, #90, #115, #117) residents review for unnecesary medications . The facility failed to monitor Resident #46, Resident #52, and Resident #54 for edema while receiving a diuretic. Findings: Resident #46 Review of Resident #46's medical records revealed an admit date of 03/21/2019 with the following diagnoses, including in part: localized edema and hypertensive chronic kidney disease with stage 1 through stage 4 chronic kidney disease, or unspecified chronic kidney disease. Review of Resident #46's Physician's Orders revealed an order dated 04/01/2025 for Furosemide Oral Tablet 20 mg (milligram) give 0.5 tablet by mouth one time a day for edema. Review of Resident #46's March and April 2025 Medication Administration Records and Treatment Administration Records failed to reveal monitoring for edema while receiving a diuretic. During an interview on 04/09/2025 at 2:15 p.m. S8 Unit Manager acknowledged Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to ensure resident drug regimens were free of unnecessary medications for 1 (#117) of 5 (#10, #23, #90, #115, #117) residents reviewed for unnecessary medications. The facility failed to ensure monitoring of side effects and behaviors had been conducted on Resident #117 who received psychotropic medications. Findings: Review of Resident #117's medical record revealed Resident #117 was admitted on [DATE] with diagnoses that included, in part, malignant neoplasm of rectum and depression. Review of Resident #117's April 2025 Physician Orders revealed the following: An order dated 02/18/2025 for Amitriptyline HCL (hydrochloride) 25 mg (milligram) tablet give 1 tablet by mouth once daily. An order dated 02/19/2025 for Buspirone HCL 10 mg tablet give 1 tablet by mouth 3 times a day. An order dated 04/03/2025 for Lorazepam tablet 0.5 mg give 1 tablet by mouth every 6 hours as needed for anxiety. Review of Resident #117's March and April 2025 Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations and interviews, the facility failed to ensure drugs and biologicals used in the facility must be labeled in accordance with currently accepted professional principles, and include the appropriate accessory and cautionary instructions, and the expiration date when applicable. The facility failed to ensure 1 out of 4 medication carts and 1 out of 3 medication rooms contained unexpired medications. Findings: Review of the facility's Storage of Medications policy dated as revised April 2019 revealed in part: Policy Statement - The facility stores all drugs and biologicals in a safe, secure, and orderly manner. Policy Interpretation and Implementation 5. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed. 23. Residents may self-administer their own medications only if the Attending Physician, in conjunction with the Interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safely. Observation of Medication Room A on 04/09/2025 at 3:25 p.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interview the facility failed to ensure CNAs (Certified Nursing Assistants) received required abuse prevention and dementia management training for 4 (S4 CNA, S12 CNA, S13 CNA, S14 Contract CNA) of 6 CNA personnel records reviewed. Findings: Review of S4 CNA's personnel record revealed a hire date of 01/31/2025. Further review of S4 CNA's personnel record failed to reveal documentation of abuse prevention and dementia management training. Review of S12 CNA's personnel record revealed a hire date of 10/02/2024. Further review of S12 CNA's personnel record failed to reveal documentation of abuse prevention training. Review of S13 CNA's personnel record revealed a hire date of 11/04/2024. Further review of S13 CNA's personnel record failed to reveal documentation of abuse training. Review of S14 Contract CNA's personnel record revealed S14 Contract CNA had worked 201.33 hours in the facility in the last 3 months. Further review of S14 Contract CNA's personnel record failed to reveal documentation of abuse training. During an interview on 04/10/2025 at 12:30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure proper infection control techniques were practiced to prevent urinary tract infection for 1 (#225) of 1 (#14, #61, #225) residents observed during urinary catheter care. Findings: Review of facility's Catheter Care, Urinary (revised January 3, 2023) revealed: Purpose: The purpose of this procedure is to prevent catheter-associated urinary tract infections .Infection control - 3. Routine hygiene catheter care with soap and water or equivalent each shift and prn unless otherwise indicated by physician and will be documented in the EMR (electronic medical record) .Steps in the Procedure - 3. Fill the wash basin with warm water. 7. Wash the resident's genitalia and perineum thoroughly with soap and water. Rinse the area well and towel dry. 13. With non-dominant hand separate the labia of the female resident .Maintain the position of this hand throughout the procedure. 15. For a female resident: Use a washcloth with warm water and soap/equivalent to cleanse the labia. Use one area of the washcloth for each downward,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0851 — isolated
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews the facility to accurately submit mandatory direct care staffing information to Centers for Medicare & Medicaid Services (CMS) for Fiscal Year (FY) Quarter 1 2025 (October 1-December 31). Findings: Review of the facility Payroll Based Journal (PBJ) Staffing Data Report for FY Quarter 1 2025 (October 1-December 31) revealed triggers for the following: One Star Staffing Rating and Excessively Low Weekend Staffing. Review of the facility's weekend staffing patterns for FY Quarter 1 2025 revealed hours of direct care provided exceeded the hours of care required. During an interview on 04/09/2025 1:20 p.m. S10 Human Resources (HR) reported she started working at the facility in January 2025. S10 HR reported she had not submitted anything directly to CMS. S10 HR reported she only submitted payroll hours to the facility corporate office through their PBJ portal. During an interview on 04/09/2025 at 3:00 p.m. S1 Administrator acknowledged the information submitted to CMS for the PBJ Staffing Data Report for FY Quarter 1 2025 was not accurate. S1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure an alleged violation involving neglect was reported to the State Survey and Certification Agency for 1 (#1) of 6 (#1, #2, #3, #4, #5, #6) sampled residents reviewed for elopement. Findings: Review of the facility's Abuse Investigation and Reporting (Revised October 15, 2022) revealed: Policy Statement: All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies and thoroughly investigated by facility management .Reporting: 4. The Administrator, or his/her designee, will provide the appropriate agencies or individuals listed above with a written report of the findings of the investigation within five (5) working days of the occurrence of the incident . Review of Resident #1's medical records revealed an admit date of 02/27/2024 with the following diagnoses, in part, including: chronic obstructive pulmonary disease/unspecified, heart failure/unspecified,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-25 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are thoroughly investigated for 1 (#3) of 6 (#1, #2, #3, #4, #5, #6) sampled residents reviewed for elopement. Findings: Review of the facility's Abuse Investigation and Reporting (Revised October 15, 2022) revealed: Policy Statement: All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies and thoroughly investigated by facility management .Role of the Investigator: 1. The individual conducting the investigation will, at a minimum: a. Review the completed documentation forms; b. Review the resident's medical record to determine events leading up to the incident; c. Interview the person (s) reporting the incident; d. Interview any witnesses to the incident; e. Interview the resident (medical appropriate);…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to ensure a resident with wounds or history of wounds received necessary treatment and services, consistent with professional standards of practice, to promote healing, to prevent infection, and to prevent wounds for 3 (#1, #2, and #3) of 3 (#1, #2, and #3) sampled residents. The facility failed to ensure weekly skin assessments were performed and/or a written wound care plan was implemented. Findings: Review of the facility's Prevention of Pressure Ulcers/Injuries with a revision date of November 2017 revealed in part: Purpose: The purpose of this procedure is to provide information regarding identification of pressure ulcer/injury risk factors and interventions for specific risk factors. Risk Assessment: 2. Conduct a comprehensive skin assessment upon admission/readmission, including: a. Skin integrity - any evidence of existing or developing pressure ulcers or injuries; b. Areas of impaired circulation due to pressure from positioning or medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-20 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to provide pharmaceutical services that met resident's needs by failing to accurately dispose of medications for 1 resident (#1) of 3 residents (#1, #2, #3) reviewed for pharmaceutical services. Findings: Review of the facility policy for Discarding and Destroying Medications dated [DATE] revealed in part the following: 2. Non-controlled and Schedule V (non-hazardous controlled substances will be disposed of in an accordance with state regulations and federal guidelines regarding disposition of non-hazardous medications. The facility will maintain all unused medications and destroy them routinely, under any circumstance are any of these medications to be released to family members upon death of a resident. Once a prescription is dispensed for a specified resident, it is illegal to use for anybody else and therefore, has to be destroyed. Meds can only be released to the resident they are prescribed for. The following methods for destroying non-controlled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-20 · tag F0839 — pattern
    Employ staff that are licensed, certified, or registered in accordance with state laws.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to ensure 2 (S6, S7) of 44 staff members required to have a professional license were licensed in accordance with applicable State laws before being allowed to perform the duties of a licensed nurse. Findings: Review of the facility's Credentialing of Nursing Service Personnel dated [DATE] revealed in part the following: -Policy Statement Nursing service personnel who personnel who require a license or certification to provide resident care are treatment without direction or supervision within the scope of the individual's license or certification must present verification of such license or certification prior to or upon employment. -Policy Interpretation and Implementation: 1. Nursing personnel who require a license or certification to perform resident care or treatment without direction or supervision must present verification of such license/certification to the Director of Nursing Services prior to or upon employment. 2. Nursing personnel requiring…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-09 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interviews, the facility failed to ensure the plan of care had been revised for 1 (#1) of 3 (#1, 2, 3) residents comprehensive care plans reviewed. The facility failed to ensure resident #1's care plan had been revised for admission to Hospice. Findings: Review of resident #1's physician's orders revealed an order dated 03/13/2024 to admit to Hospice. Review of resident #1's comprehensive care plan failed to reveal the plan had been updated to include admission to Hospice or interventions for Hospice and related care and services. During an interview on 05/08/2024 at 4:00 p.m. S2 MDS (minimum Data Set) Coordinator reported resident #1 was admitted to Hospice on 03/13/2024. S2 MDS Coordinator acknowledged resident #1's comprehensive care plan had not been updated to include Hospice.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview the facility failed to provide residents necessary respiratory care and services in accordance with accepted professional standards of practice for 1 (#3) of 2 (#1, #3) sampled residents reviewed for respiratory services. The facility failed to ensure Resident #3's oxygen concentrator filter was cleaned weekly. Findings: Review of Resident #3's medical records revealed an admit date of 11/07/2023 with the following diagnoses, in part: chronic obstructive pulmonary disease/unspecified, hypertensive heart disease without heart failure, chronic pain syndrome, depression/unspecified, edema/unspecified, and anxiety disorder/unspecified. Review of Resident #3's Physician's Orders revealed and order, in part dated 11/07/23 for oxygen: may have oxygen at 2 Liter per nasal cannula. Further review revealed an order dated 11/07/2023 for oxygen: change mask, (oxygen) tubing, water bottle and clean concentrator filter every night shift; every Wednesday and as needed for contamination. Observation on 05/07/2024 at 9:40 a.m. revealed Resident #3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations and interviews the facility failed to act promptly to concerns presented in the resident council meetings. The deficient practice affected 4 (#58, #61, #70, #79) of 4 (#58, #61, #70, #79) residents interviewed for resident care and life in the facility. The deficient practice had the potential to affect the total census of 124 residents in the facility. Findings: Review of the facility's Resident Grievances/Complaints, Recording and Investigating policy revealed . 5.) The Grievance Officer will record and maintain all grievances and complaints on the Resident Grievance Complaint Log. The following information will be recorded and maintained in the log: a. The date the grievance/complaint was received; b. The name and room number of the resident filing the grievance/complaint; (if available) c. The name and relationship of the person filing the grievance/complaint on behalf of the resident; (if available) d. The date of the alleged incident took place; e. The name of the person(s) investigating the incident; f. The date the resident, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews the facility failed to implement a comprehensive person-centered care plan to meet each resident's medical, nursing, and mental/psychosocial needs identified in the comprehensive assessment for 2 (#39, #74) of 34 sampled residents. The facility failed to ensure (1) Eliquis and Metoprolol had been administered per physician order for Resident #39 and (2.) Cefdinir had been administered per physician order for Resident #47. Findings: 1. Review of Resident #39's medical record revealed an admission date of 09/04/2020 and diagnoses the included, in part, Alzheimer's disease unspecified, fracture of unspecified part of neck of right femur subsequent encounter for closed fracture with routine healing, essential (primary) hypertension, and atherosclerosis of aorta. Review of Resident #39's physician orders revealed: -10/21/2023 Eliquis Oral Tablet 2.5mg (milligrams) (Apixaban) give 1 tablet by mouth two times a day related to fracture of unspecified part of neck of right femur subsequent encounter for closed fracture with routine healing. -10/21/2023…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-14 · tag F0676 — failed to keep up residents' daily-living abilities — pattern
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews the facility failed to ensure ADLs (activities of daily living) were performed for 3 (#22, #92, #104) out of 5 (#22, #61, #92, #104, #121) residents reviewed for ADLs. The facility failed to ensure residents #22, #92 and #104 received nail care. Findings: Resident #22 An observation on 03/11/2024 at 11:04 a.m. revealed Resident #22's fingernails were long, jagged with brown substance under the nail beds. An observation on 03/13/2024 at 9:12 a.m. revealed Resident #22's fingernails were long and jagged with brown substance under the nail beds. Review of Resident #22's Care Plan revealed Resident #22 required assistance with all ADLs with interventions which included assistance needed with shampoo, shower/bath 3 times a week and nails cleaned and checked. During an interview on 03/13/2024 at 2:40 p.m. S2DON (Director of Nursing) observed Resident #22's fingernails and acknowledged they needed to be cleaned and trimmed. Resident #92 An observation on 03/11/2024 at 8:12 a.m. revealed Resident #92 eating breakfast with long…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview the facility failed to monitor edema for 1(#104) of 5(#3, #14, #79, #104, #122) residents reviewed for unnecessary medications. The facility failed to provide adequate monitoring for Resident #104's edema related to the use of a diuretic (Lasix) ordered by the physician. Findings: Review of Resident #104's current physician orders revealed an order dated 11/01/2023 for Lasix 40 milligram give 1 tablet by mouth one time a day related to congestive heart failure. Review of Resident #104's Care Plan revealed fluid volume deficit/excess-assess and record edema when indicated. Review of Resident #104's January, February and March 2024 MAR (Medication Administration Record) failed to reveal edema was being monitored while on a diuretic. During an interview on 03/14/2024 at 9:47 a.m. S2 DON (Director of Nursing) reviewed Resident #104's January, February and March 2024 MAR's and confirmed Resident #104 was not being monitored for edema and should have been.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-14 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure an abuse allegation was reported to administration staff in a timely manner per facility policy for 1 (Resident #64) of 1 resident reviewed for abuse. Findings: Review of the facility's Abuse and Neglect-Clinical Protocol (Revised October 15, 2022) revealed the following, in part: Policy Statement- The facility will ensure that each resident has the right to be free from, among other things, physical or mental abuse and corporal punishment. The facility will provide a safe resident environment and protect residents from abuse. The facility assumes the responsibility upon admission of ensuring safety and well-being of the resident. Definitions: Sexual abuse is defined as non-consensual sexual contact of any type with a resident .For an alleged violation of sexual abuse the facility will: a. Immediately implement safeguards to prevent further potential abuse; b. Immediately report the allegation to appropriate authorities; c. Conduct a thorough investigation of the allegation; and d. Thoroughly document and report the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-17 · tag F0557 — pattern
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews the facility failed to ensure the resident was treated with respect and dignity for 2 (#1, #5) of 9 sampled residents. The facility failed to: 1. Provide privacy for Resident #1 while being disrobed for ADL (activities of daily living) care. 2. Provide a privacy cover for Resident #5's catheter bag. Findings: Review of facility's Quality of Life - Dignity policy with the revision date of October 2, 2022 revealed in part: Policy Statement: Each Resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. Policy Interpretation and Implementation: 1. Residents shall be treated with dignity and respect at all times. 2. Treated with dignity, means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth. 10. Staff shall promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures. 11.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-17 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations and interviews, the facility failed to ensure residents' Physician orders were followed for 2 (#1, #5) out of 9 sampled residents. The facility failed to: 1. Ensure continuous enteral feeding was administered for Resident #1. 2. Ensure medication was administered and vital signs were monitored for Resident #5. Findings: Resident #1 Resident #1 was admitted to the facility on [DATE] with diagnoses, which included in part: aphasia, gastrostomy status, and unspecified dementia. Review of quarterly MDS (Minimum Data Set) dated 05/24/2023 revealed Resident #1 had a BIMS (Brief Interview for Mental Status) of 04 out of 15, indicating severely impaired cognition. Review of Resident #1's current Physician orders revealed in part: 10/08/2022 Isosource 1.5 at 45 ml (milliliter)/hr. (per hour) continuous via efp (enteral feeding pump). Provides 1620 Kcal (kilocalories)/day and 73.4 gm (grams) protein. Observation on 08/14/2023 at 9:30 a.m. revealed Resident #1 was not in her room and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-17 · tag F0693 — failed to provide proper feeding-tube care — pattern
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observation and interviews, the facility failed to ensure a resident fed by enteral means received the appropriate treatment and services to prevent complications by allowing non-clinical staff to disconnect and reconnect feeding tubes for 1 (#1) of 9 sampled residents. The deficient practice had the potential to affect 7 residents who receive enteral feedings according to the Resident Census and Conditions Report. Findings: Review of the facility's Enteral Feedings - Safety Precautions with the Revision date of November 2018 revealed in part: Preparation: 1. All personnel responsible for preparing, storing and administering enteral nutrition formulas will be trained, qualified and competent in his or her responsibilities. Preventing misconnection errors: 2. Instruct all non-clinical staff, residents and visitors not to reconnect any tubing or lines, but instead to notify a nurse if tubing becomes disconnected. Resident #1 was admitted to the facility on [DATE] with diagnoses, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-17 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews, the facility failed to provide a safe, sanitary, and comfortable environment by failing to ensure: 1. The shower rooms and equipment on hallways E, G and I had been cleaned. 2. Showers C and D had been cleaned. 3. Soiled shower chair on hallway E had been cleaned. There were 132 residents residing in the facility according to Residents Census and Conditions report provided by the facility. Findings: Review of facility's Shower/Tub Bath policy with a revision date of October 2010 revealed in part: Purpose: The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin. General Guidelines: Steps in the Procedure: 9. be sure the tub or shower is clean. (Note: If the tub or shower is not clean, clean it with approved disinfectant solution. Review of the facility's Cleaning and Disinfection of Resident - Care Items and Equipment policy with the revision date of October 2018 revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$136,132 in federal fines across 3 penalties.

  • $112,197 — penalty dated 2024-09-25
  • $12,761 — penalty dated 2024-03-14
  • $11,174 — penalty dated 2023-09-20

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to PRIORITY MANAGEMENT — 38 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.9-1.9 vs chain
Health inspection 1 of 53.2-2.2 vs chain
Staffing 1 of 51.6-0.6 vs chain
Quality measures 2 of 53.4-1.4 vs chain
The other 37 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Alpine Skilled Nursing and RehabilitationRuston, LA 1 of 5Bridgeport Medical LodgeBridgeport, TX 1 of 5Camelot Rehabilitation At Magnolia ParkLafayette, LA 1 of 5Colonial Oaks Skilled Nursing and RehabilitationBossier City, LA 1 of 5Hilltop Park Rehabilitation And Care CenterWeatherford, TX 1 of 5Pilgrim Manor Skilled Nursing and RehabilitationBossier City, LA 1 of 5Shreveport Manor Skilled Nursing & RehabilitationShreveport, LA 1 of 5St Joseph Skilled Nursing and RehabilitationMonroe, LA 1 of 5The Bradford Skilled Nursing And RehabilitationShreveport, LA 2 of 5Booker T. Washington Skilled Nursing and RehabilitShreveport, LA 2 of 5Decatur Medical LodgeDecatur, TX 2 of 5Resthaven Living CenterBogalusa, LA 2 of 5Ridgmar Medical LodgeFort Worth, TX 3 of 5Broadmoor Medical LodgeRockwall, TX 3 of 5Camelot Of BroussardBroussard, LA 3 of 5Chateau St. James Rehab And RetirementLutcher, LA 3 of 5Louisiana Extended Care Hospital Of LafayetteLafayette, LA 3 of 5Mabank Nursing CenterMabank, TX 3 of 5Royse City Medical LodgeRoyse City, TX 3 of 5The Homestead of DenisonDenison, TX 3 of 5The Woodlands Healthcare CenterLeesville, LA 3 of 5Timber Springs Rehab and RetirementSpringhill, LA 4 of 5Belterra Health & RehabMcKinney, TX 4 of 5College Park Rehabilitation And Care CenterWeatherford, TX 4 of 5Jo Ellen Smith Convalescent CenterNew Orleans, LA 4 of 5Mansfield Medical LodgeMansfield, TX 4 of 5The Parks at Garland Healthcare and RehabGarland, TX 4 of 5Victoria Gardens Of AllenAllen, TX 4 of 5Victoria Gardens of FriscoFrisco, TX 4 of 5Vista Ridge Nursing & Rehabilitation CenterLewisville, TX 4 of 5Windmill Village Rehabilitation & Care CenterLubbock, TX 5 of 5Camelot BrooksideJennings, LA 5 of 5Chateau D'Ville Rehab and RetirementDonaldsonville, LA 5 of 5Chateau Terrebonne Health Care CenterHouma, LA 5 of 5Grapevine Medical LodgeGrapevine, TX 5 of 5Spring Lake Skilled Nursing And RehabilitationShreveport, LA 5 of 5Springtown Park Rehabilitation And Care CenterSpringtown, TX

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
SDB HOLDINGSOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/01/2019
BAUDER, WILLIAMIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLsince 04/01/2019
BOULWARE, DOUGLASIndividualINDIRECT OWNERSHIP INTERESTsince 04/01/2019
BOULWARE, STEVENIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 04/01/2019
PRIORITY MANAGEMENT GROUP, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2019
PROGRESSIVE REHAB SOLUTIONS, LLCOrganizationADP OF THE SNFsince 01/01/2023
BIHM, CHRISTIANIndividualADP OF THE SNFsince 04/18/2025
MCGRAW, JIMIKAIndividualADP OF THE SNFsince 09/19/2018

CMS files one row per role, so the 12 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.0M
Net patient revenuemost recent cost report
+0.7%
Operating marginrevenue minus expenses
$2.5M
Related-party expense18% of expenses
Who pays — share of resident-days
Medicaid 75%Medicare 14%Other / private 11%

About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.5M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$309per resident / day
operating cost
$9,401per month
≈ monthly operating cost
$312per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in LA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Louisiana Medicaid page.

Typical monthly cost in Louisiana
$7,604/mo
Nursing home (semi-private)
$8,076/mo
Nursing home (private)
$5,163/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 195380. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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