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Mission Point Nursing & Physical Rehabilitation Ce

1881 E Grand Blvd, Detroit, MI 48211 · For profit - Individual · 120 certified beds · (313) 922-1600 Medicare & Medicaid certified

Call the home — (313) 922-1600 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Aug 20242 actual-harm citations
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (31% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 2 actual-harm citations
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 1 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
3130 Gratiot Ave · (313) 579-1860 · Call to confirm hours
Pharmacy
7011 Gratiot Ave · (313) 921-0164 · Call to confirm hours
Grocery
4664 Heck Pl · (313) 921-1061 · Call to confirm hours
Park
5300 Elmwood · Typically dawn to dusk
Place of worship
5924 Moran St · (313) 332-5930

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.6%10.8%15.4%better
Long-stay residents who lose too much weight7.2%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms0.5%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%3.0%3.3%better
Long-stay residents whose ability to walk worsened5.2%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.7%19.4%18.9%typical
Long-stay residents given the seasonal flu vaccine89.6%95.0%95.3%typical
Long-stay residents with pressure ulcers4.0%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control9.8%20.0%21.2%better
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine47.6%79.5%79.4%worse

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.18U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.18 therapist hours per resident per day in 2026Q1 — more than 17% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.51
RN hours/ resident / day
0.96
LPN hours/ resident / day
2.05
Aide hours/ resident / day
3.52
Total nurse hours/ resident / day
0.17
RN hoursweekends
30.6%
Total nursing turnover
66.7%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 109.4 residents a day — about 91% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.52 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.51 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 3.82 on weekdays — 27% thinner on weekends — a notable drop. RN hours go from 0.65 to 0.17 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 31% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-08-25)
11
at the previous standard inspection (2024-08-08)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 12 most serious are shown; the remaining 27 are one tap away and print in full.

  • Actual harm · Gcited before2025-04-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00150510. Based on observation, interview, and record review the facility failed to assess and monitor one resident (R602) from four residents reviewed for change in condition resulting in lack of monitoring, assessment, and the failure to administer emergency medical care/treatment in a timely manner. The resident subsequently died while in the facility. Findings include: Review of a Facility reported incident revealed the following: Incident Summary: It was reported by Midnight staff cena's (Certified Nurse Assistant/CNA) and resident (R605) who was (Resident 602's) roommate that at approximately 5 am (R605) went to (Registered Nurse A) who was on duty Midnight nurse scheduled 7 pm-7:30 am that patient (R602) was in distress and required assistance. When (Registered Nurse A) didn't come to check (R602), (R605) again went and told (Registered Nurse A) that (R602) still requires assistance. (CNA D and CNA B) who were assigned to 4th floor both notified (Registered Nurse A)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-09-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00139324. Based on observation, interview, and record review the facility failed to prevent resident to resident abuse for two Residents (R102 and R101) out of five residents reviewed for abuse resulting in R102's fractured mandible (jaw bone). Findings include: Record review of a face sheet revealed R102 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease, seizures, and dementia. Review of the Minimum Data Set (MDS) dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 11/15 for T102, which indicated a moderate cognitive impairment and supervision mobility in wheelchair. Record review revealed R101 admitted to the facility on [DATE] with diagnoses of seizures, adjustment disorder, alcohol abuse. Review of the MDS dated [DATE], revealed a BIMS score of 15/15 for R101, which indicated intact cognition and independent mobility. Record Review of the facility Accident/Incident Report (A/I Report) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-25 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to properly dispose of refuge and maintain cleanliness of the garbage and dumpster area, resulting in the potential harborage of pests. This deficient practice has the potential to affect all 109 residents in the facility. Findings include:On 8/19/25 at 8:30 A.M., at 10:30 A.M. and at 4:27 P.M. two of the facility's dumpsters were observed with open lids and overflowing garbage, broken and/or furniture and boxes. The surrounding grounds were littered with food particles that had been dropped or fell from the garbage bags by squirrels and birds. Occasionally birds were noted pecking holes in the garbage bags exposing the contents of the garbage to gnats and flies. Near the dumpster area and adjacent hall and back door to the kitchen were observed with flies.On 8/19/25 at approximately 9:00 A.M. Dietary manager F was interviewed concerning the dumpster area. Manager F indicated the maintenance department was responsible for cleaning the area and confirmed garbage was collected on Mondays and Wednesdays weekly.On 8/20/25 at 4:16…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide privacy for one resident (R3) of two residents reviewed for privacy resulting in the resident being exposed during wound care On 8/21/2025 at 11:30 AM, Registered Nurse (RN) S and Certified Nurse Assistant (CNA) R was observed providing wound care to R3's sacrum/coccyx (buttocks) area. RN S did not draw the curtain around R3's bed or close R3's room door which allowed visualization of the R3's exposed body from the hallway.Record review revealed that R3 was initially admitted on [DATE]. R3 had the following diagnosis: type 2 diabetes, COPD, hypertension, generalized anxiety, bipolar disorder, and suicidal ideations.Record review of R3 quarterly Minimum Data Set (MDS) from 7/7/2025 for a Brief Interview for Mental Status (BIMS) revealed R3 was cognitively intact with a score of 15 out of 15.On 8/21/2025 at 11:45 AM, CNA R was interviewed and confirmed the door was left open while R3 was receiving wound care. CNA R said the door…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a bed that was appropriate and in good condition for one (R66) of three residents reviewed for reasonable accommodations, resulting in unmet comfort needs. Findings include:On 8/19/2025 at 12:16 p.m. R66 was observed sitting in an upright position in a standard hospital bed (6.6 feet), watching television. R66 is non-verbal with severe cognitive impairment and was unable to participate in the resident interview. R66 was also observed with feet hanging off the end of the bed. The foot board was off the bed and propped against the wall. R66 was observed to appear taller than the length of the bed. On 8/19/25 at 12:19 p.m., CENA L was queried about the bed size and the disrepair. CENA L said R66 kicked the foot board off and is getting a new bigger bed. CENA L also said the bed had been in disrepair for a couple of weeks. The nurse's aide was uncertain of the bed's order status. Review of the clinical record documented R66 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure one resident room (R62) of nine residents was in good repair.R62.On 8/25/2025 at 11:23 a.m., R62's room was noted with a loud unpleasant odor. Observed chipped paint and holes in the wall over the bed and a fan hanging near the bed with thick dust particles blowing from the fan. The bathroom was observed with multiple areas of black residue on the wall and behind the toilet. The vent was covered with thick dust particles, holes in the wall near the tissue holder and brown stains and scuff marks on the bathroom door.On 8/25/2025 at approximately 11:30 a.m. during an interview R62 stated, The bathroom is filthy and uncomfortable. I have no control over it. I have to wait until they get to it, I guess. R62 confirmed the facility was aware of the repairs and cleaning needed for a long time.On 8/25/2025 at 11:55 a.m., Maintenance Director (MD) J was asked during an interview in R62's bathroom what was the black areas on the wall? MD J…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-25 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow standards of practice for medication administration for one (R91) of three residents when a single-dose medication (eye drop) was unopened and intact at the bedside but signed out on the Medication Administration Record (MAR) as being administered. Findings include: On 8/21/25 at 10:37 AM R91 reported they did not get all of their eye drops today. Upon further inquiry R91 said, They keep saying they ain't got it. I haven't got those eye drops in the white box (Cyclosporine 0.05%) for a couple days now. I don't know what the problem is. A review of R91's MAR revealed Licensed Practical Nurse (LPN) B had documented R91's eye drops (Cyclosporine 0.05%) were 'administered' for the 8/21/25 10:00 AM dose. At 10:40 AM LPN B was interviewed regarding R91's eye drops. LPN B said R91's eye drops (Cyclosporine 0.05%) were not available in the medication cart and therefore not administered. An inspection of the medication cart revealed there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide residents (R63 and R77) shaves and hair care out of two residents reviewed for Activities of Daily Living (ADLs), resulting in unmet ADL needs. R63On 8/19/2025 at approximately 12:37 p.m., R63 was observed sitting in bed with unkempt hair. During an interview R63 reported not receiving assistance with hair care. R63 was asked to recall when hair care was last offered and provided by the staff. R63 stated, Oh, my God, it's been a long time. No one offers to comb my hair. I watch my roommate's hair get combed and not [NAME]. My hair needs to be combed because I have had these braids for a long time. My hair has not been combed, brushed or braided since my Birthday (approximately three months ago). I went out for my birthday on that day. Sometimes I get embarrassed because my hair is not combed. I would like for my hair to be combed or braided. According to the Electronic Health Record (EHR) R63 was initially admitted into the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide vision services in a timely manner for one (R104) of two residents review for vision, hearing, and communication, resulting in the inability to utilize glasses to improve vision and the potential for a decline in vision. Findings include: On 8/19/2025 at 2:02 p.m., R104 was observed in the room sitting at the bedside. R104 presented as alert and oriented to person, place, and situation. R104 was also observed with a wad of white wound care tape on right side of the glasses. R104 said the glasses broke about a year ago and would not be able to get new glasses for another year. R104 said the glasses are not worn often because the white tape gets in the way of seeing at times, I'm supposed to where them every day to see, but I don't. R104 said he was also told there would be a wait to see if they could be repaired. The nurse put tape on the glasses to keep them together and could be worn. R104 said the last vision appointment was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide adequate pharmacy services when one (R91) of three residents reviewed for medication administration did not have their eye drops available for administration. On 8/20/25 at 9:37 AM during medication administration for R91, Licensed Practical Nurse (LPN) F said the resident's Cyclosporine 0.05% eye drops were not available for administration. An inspection of the medication cart confirmed R91's Cyclosporine 0.05% eye drops were not in the cart. At this time R91 said, I haven't got those eye drops in a while now, maybe 5 - 6 days. They always say they ain't got them. LPN F reviewed R91's Electronic Health Record and said, I requested the pharmacy to refill these eye drops on 8/15/25 and then someone else requested a refill on 8/18/25. I'll call the pharmacy to see where the eye drops are. On 8/21/25 at 10:37 AM R91 reported they did not get all of their eye drops today. Upon further inquiry R91 said, They keep saying they ain't got…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-25 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure kitchen equipment was maintained in a safe operating condition, resulting in a potential for a delay in food preparation and the safety to staff preparing food. On 8/20/25 at 12:00 P.M., during an observation in the kitchen the South Bend stove was heavily soiled with accumulated baked on food residue and ash. One of the front gas eyes was coated with layers of a (whitish) unknown substance and was covered with soot which impaired the function of the gas eye of the stove. Staff members using the stove were observed constantly readjusting the gas gauges and repositioned cooking equipment because of non-functioning eyes on the stove. The gauges/knobs were present on the stove but were not calibrated adequately causing the bottom of the pans and fryers to be burnt during preparation of the food. Observation of the bottoms of pots and pans stored on racks near the stove were noted to have a coating of burnt on ash and residue from the high temperature. Dietary Manager F acknowledged the facility was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-29 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00146598. Based on observation and interview, the facility failed to provide disposable paper towels, a waste receptacle near a handwashing sink, liners for trash cans, and ensure a shower gurney pad was cleaned and sanitized after use. Findings include: It was reported to the State Agency that supplies were not available, and the facility was dirty and unsanitary. During a tour of the third floor on 10/29/24 starting at 8:20 AM, the following was observed: - A trash can liner had not been placed in the garbage can located in room [ROOM NUMBER] near bed one. Trash was observed inside the garbage can. - The shower gurney pad was soiled and stained. - No paper towels or garbage can were available for the handwashing sink in the shower room. - A trash can liner had not been placed in the garbage can located in the day room. The inside of the trash can was stained with dried liquid along the sides and bottom. During a tour of the second floor on 10/29/24 starting at 9:25 AM, no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · Dcited before2024-10-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00147590. Based on interview and record review, the facility failed to provide adequate assessment after an injury for one resident (R105), resulting in missed opportunities to identify the potential latent effects of the injury. Findings include: It was reported to the State Agency that the resident did not receive adequate and appropriate care while in the facility. A review of the clinical record for R105 documented an initial admission date of 2/5/22 and re-admission date of 8/16/24. R105 was transferred to the hospital on [DATE] and did not return to the facility. R105's diagnoses included vascular dementia, atherosclerotic heart disease, hypertension, and diabetes mellitus-type 2. A Minimum Data Set, dated [DATE], documented severe cognitive impairment. On 10/29/24 at 3:50 PM, an interview and review of R105's clinical record was conducted with the Director of Nursing (DON). R105's clinical record documented in part the following: 1. SBAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-29 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00146598. Based on observation, interview, and record review, the facility failed to ensure medications for three residents (R113, R115, and R116) located in a treatment cart were not expired. Findings include: It was reported to the State Agency that expired medications were not being discarded. On 10/29/24 at 9:00 AM, the contents of the second-floor treatment cart were observed with Licensed Practical Nurse (LPN) G and revealed the following: - A four-ounce tube of menthol-zinc oxide ointment for R113 expired 9/5/24. - A four-ounce tube of menthol-zinc oxide ointment for R115 expired on 10/27/24. - A four-ounce tube of menthol-zinc oxide ointment for R116 expired on 10/4/24. - A 3.53-ounce tube of diclofenac sodium expired on 3/28/24. LPN G said these medications should have been reordered and the expired medications discarded. On 10/29/24 at 2:45 PM, the Director of Nursing (DON) said the outdated medications should have been discarded. The diclofenac sodium should have been re-ordered. On 10/29/24 at 5:20 PM during the exit conference, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake MI00143714. Based on observation, interview, and record review, the facility failed to maintain a sanitary kitchen, maintain equipment in good repair, and safely store food. This deficient practice has the potential to affect all residents that consume food from the kitchen. Findings include: An initial tour of kitchen was completed with Dietary Manager (DM) J on 8/6/24 (approximately) between 8:45 AM - 10:00 AM. The initial tour included the storage area in the basement of the facility. During the initial tour the kitchen floor dirty. The floor has brown stains food debris throughout the kitchen. The trash can next to hand wash was overflowing and there were trash that included food debris outside the trash can. The surveyor moved the trash can and noticed more dried food waste and other debris behind the trash can. The surveyor queried DM J about the kitchen cleanliness and floor situation and how often they were cleaning the floors. They reported that they had started three weeks ago at the facility and the floor had not been cleaned since they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-08 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00143714. Based on observation, interview and record review facility failed to maintain a good general repair of the facility with a safe and functional environment for multiple resident rooms/resident equipments and common areas reviewed for physical environment. This deficient practice has the potential to affect the residents living in those room(s)/using the equipment(s) and all residents who use the common areas/elevators with feelings of frustration and dissatisfaction with their living conditions. Findings include: room [ROOM NUMBER] room [ROOM NUMBER] had three residents. During an observation completed on 8/6/24 at approximately 10:15 AM, the surveyor observed the privacy curtains were not functional between 316-1 and 316-2. 8 of the 17 hooks that suspend the curtain from track on ceiling were broke and the curtain was mostly hanging down. The privacy curtains between beds 316-1 and 316-2 as well as the one between 316-2 and 316-3 were not clean. The latter one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-08 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00145765 and MI00146157 Based on observation interview and record review, the facility failed to ensure an environment free from physical abuse for two residents (R12 and R100) of five residents reviewed for abuse/neglect/mistreatment, resulting in R12 being transferred to the hospital and sustaining soft tissue swelling and hematoma involving the right posterior parietal-occipital scalp and R82 being transferred to the hospital and sustaining peri-orbital ecchymosis and a left eye sub conjuntival hemorrhage. Findings include: R12 and R267 On 8/6/24 a facility reported incident (FRI) that was submitted to the Stage Agency was reviewed and revealed R12 was pushed over onto the floor by R267 on 7/12/24. R12 On 8/06/24 at approximately 12:59 p.m., R12 was observed in their wheelchair and was queried regarding their altercation with R267. R12 reported they were sitting in the dinning room and that another male resident was trying to get to another female resident and they were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00145584 Based on observation, interview and record review the facility failed to ensure a thorough investigation into an allegation of misappropriation was completed and contact law enforcement for one resident (R13) of one residents reviewed for misappropriation. Findings include: On 8/6/24 a facility reported investigation (FRI) was reviewed that alleged the following: Incident Summary Resident (R13) states that he had three $50.00 bills, totaling $150.00 in his coat pocket he states he hung jacket up in his closet when he went back to get his coat he states his money was gone. He didn't see anyone in his closet or in his room just the cena (Certified Nursing Assistant Q)who was taking care of his roommate . On 8/8/24 at approximately 2:17 p.m., R13 was observed in their room, up in their wheelchair. R13 was queried regarding the allegation of his money and indicated that he thought the female CNA stole it out of his coat pocket. R13 was queried how much money they had and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure Preadmission Screening (PAS)/Annual Resident (ARR) Mental Illness/ Intellectual Disability/ Related Conditions Identification forms DCH-3877 and/or DCH-3878) documents were reviewed, revised, and sent to the local state agency for review and/or evaluation for intellectual/ developmental disability needs for two residents (R79 and R102) of two residents reviewed for PASSARs, resulting in the potential for unmet intellectual/ developmental disability care needs. Findings include: R102 Record review R102's electronic medical record (EMR) revealed admission into the facility on 8/25/23 with a pertinent diagnosis of major depressive disorder and psychotic disorder with delusions and adjustment disorder. According to the Minimum Data Set (MDS) dated [DATE], R102 had severe impaired cognition and required partial/moderate assistance with most Activities of Daily Living (ADLS). Further review of EMR revealed an annual 3877/78 was completed on 4/18/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-08 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow professional standards of practice for medication administration for two (R101 and R44 ) of four residents reviewed for medication administration resulting in 1) R101's medications left unattended on the breakfast tray and extended/delayed release medications being crushed without an order and 2) R44's medications being unavailable for administration. Findings include: R101: On 8/6/24 at 9:48 AM, R101 was observed seated upright in his bed eating breakfast independently. A medication cup with 9 whole pills was resting on the breakfast tray next to his plate. R101 was unable to be meaningfully interviewed about the medications due to impaired cognition status. Registered Nurse (RN) G came into the resident's room and was asked about the medications on the resident's breakfast tray. RN G said, Oh he takes them himself, but I need to crush them first. RN G took the medication cup off the table, went to the medication cart and proceeded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper weight monitoring occurred for two residents (R27 and R71) deemed to be at nutrition risk out of six residents reviewed for nutrition status, resulting in weight changes to go undetected and potentially compromise nutrition status. Findings include: R27: On 8/6/24 at approximaely1:30 PM R27 was observed in her bed with her eyes opened and music playing on her radio. The resident could not be meaningfully interviewed due to severe cognition impairment. The resident had an IV pole with a tube feeding pump attached. No tube feeding was present on the IV pole. Registered Nurse (RN) C was asked if R27 received tube feedings and replied, Yes, she gets them over night. The feeding goes up at 5:00 PM and is usually completed by 7:00 AM. According to R27's Electronic Health Record (EHR) the resident admitted to the facility on [DATE] with history of a stroke, dysphagia (inability to swallow effectively), and dementia. On 3/6/24 a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to remove a feeding tube (flexible tube inserted through the abdominal wall to administer liquid nourishment, fluids, and medications) when there was no longer a valid clinical indication for its use in one (R29) of two residents reviewed for feeding tubes resulting in R29 expressing feelings of frustration with the presence of an unused feeding tube along with swelling, redness, and drainage at the insertion site, and leakage through two visible holes/cracks in the tube itself. Findings include: On 8/06/24 at 9:44 AM R29 was observed standing in the doorway of his room with yellow colored drainage on the front of his shirt approximately 4 inches in diameter. Upon interview R29 lifted up his shirt to expose a feeding tube with a saturated dressing around it with yellowish-green and rusty colored drainage. The feeding tube was approximately 1 foot long, hanging loosely without any securement device and tucked down into the resident's pants.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a medication administration error rate of less than five percent, with 13 errors identified out of 35 opportunities, affecting two residents (R73 and R29) of four residents observed for medication administration, resulting in a medication error rate of 37.1%. Findings include: R73: On 8/7/24 at 9:05 AM during observation of medication administration Registered Nurse (RN) C could not use the computer on the medication cart to view the resident's Medication Administration Record (MAR) . RN C used the computer at the nurse's station to access the resident's MAR, wrote R73's medications on a sheet of paper and proceeded to administer medications to the resident by using the paper. The following medication errors were observed: #1) Administered pantoprazole 40 mg (milligram) 1 caplet. Order was for Pantoprazole Sodium 40 mg tablet once a day. Scheduled for 6:00 AM. According to the Medication Administration Record (MAR) the resident received pantoprazole 40 mg at 6:00 AM, the next dose was not due at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a Physician ordered laboratory (lab) diagnostic was completed for one resident (R48) of one residents reviewed for diagnostics. Findings include: On 8/6/24 the medical record for R48 was reviewed and revealed the following: R48 was initially admitted to the facility on [DATE] and had diagnoses including Paraplegia and Multiple sclerosis. A review of R48's MDS (minimum data set) with an ARD (assessment reference date) of 5/15/24 revealed R48 needed supervision from facility staff with personal hygiene. R48's BIMS (brief interview for mental status) score was 15 indicating intact cognition. A Physician's order dated 3/5/24 revealed the following: order cbc (complete blood count), cmp (comprehensive metabolic panel), tsh (thyroid stimulating hormone), A1C (average blood glucose level), vit D (vitamin D), vit B12 and lipids one time a day every 3 month(s) starting on the 1st for 7 day(s) for Hypertension. Start Date 4-1-24. Further review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to schedule a physician ordered dental appointment for one of one resident (R71) reviewed for dental services resulting in R71 not being seen by a dentist and potential for dental care needs to go unmet. Findings include: On 8/06/24 at 10:54 AM R71 was observed ambulating in the hallway with missing and decayed teeth. R71 was unable to be interviewed due to cognition impairment. According to the Electronic Health Record (EHR) R71 admitted to the facility with Medicaid benefits on 7/11/23 with diagnoses that included schizophrenia and alcohol abuse. The Minimum Data Set (MDS) dated [DATE] identified R71 to have severely impaired cognition with a Brief Interview Mental Status (BIMS) score of 5/15. On 5/22/24 the Physician ordered for the resident to have dentist evaluation for left jaw swelling. There was no documentation to support R71 had seen a dentist. R71 had a valid court-appointed Legal Guardian (LG) with current contact information in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-08 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that personal protective equipment (PPE) was worn while performing wound care for one resident (R104) out of one resident observed during wound care. Findings Include: During an observation of wound care on 8/7/24 at 10:30 AM, Registered Nurse (RN) B entered R104's room to perform wound care for a Stage lll pressure ulcer (wound with full thickness skin loss) on resident's buttock , no PPE was applied by RN B or the staff assisting with treatment. R104's door had signage warning of enhanced barrier precautions. Record review revealed R104 was admitted into the facility on 4/15/24 with a pertinent diagnosis of Pressure Ulcer (bedsore) to right buttock. According to the Minimum Data Set (MDS) dated [DATE], R104 had impaired cognition and was dependent on most Activities of Daily Living (ADLS). Record review of R104's [NAME] (care instructions) dated 8/7/24 it was documented, .Enhanced Barrier Precautions: Gown/Gloves should be worn…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-02-08 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00141834. Based on observation, interview, and record review, the facility failed to ensure the safe operation of the boiler systems by conducting routine inspections, resulting in inadequate heat to the fourth floor. This deficient practice has the potential to affect all residents, staff, and visitors in the facility who visit the fourth floor. Findings include: On 2/8/24 at 10:00 am in an interview with the Nursing Home Administrator (NHA) revealed the facility maintenance director was off on leave and there were no other maintenance workers employed at the time of survey. The NHA provided the contact information for the corporate maintenance director (CMD) A to be reached via phone. On 2/8/24 at 10:10 am in a phone interview with CMD A revealed there has been recent work on the boiler due to inadequate heat to the fourth floor. On 2/8/24 at 10:15 am during an observation of the environment with the NHA, the boiler was observed to not have any paperwork to specify when the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-04 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI140933. Based on observation, interview, and record review the facility failed to provide and maintain effective pest control services to prevent an infestation of rodents, resulting in uncomfortable living conditions with the potential of spreading communicable disease. This deficient practice has the potential to affect all the residents in the facility. On 12/4/23 at 10:30 a.m. upon entry into the facility, there was a strong odor of moth balls. The odor was detected throughout the first floor. On 12/4/23 at 10:47 a.m. the Director of Nursing (DON) was queried about the strong odor of moth balls. The DON said the moth balls were put down to deter mice. The DON acknowledged the facility was having a rodent problem. The DON showed a container of bait that was bought by the facility from an on-line product distributor. The labeling for use restrictions stated, Do not use in homes or other human residences . When used in USDA inspected facilities, this product must be applied in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-20 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to MI00139324. Based on interview and record review, the facility failed to ensure that an allegation of resident-to-resident abuse was reported to the State Agency for one (R105) of five residents reviewed for abuse resulting in the potential for further abuse. Findings include: On 9/20/23 at 11:30 AM an incident report dated 9/17/23 #1239 was reviewed with the Nursing Home Administrator (NHA). The incident included the following: Dietary aide came to third floor and reported incident between two residents. There were two visitors in the cafeteria who reported that R105 pushed another resident after arguing about music that was playing. When the NHA was asked did you report this incident to the State Agency the NHA responded I did not report the incident because I was told it was a verbal altercation only. The NHA agreed any physical altercation between residents should be reported to the State Agency. Record Review of the nursing progress note dated 9/19/23 revealed dietary aide reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to maintain sanitary conditions in the kitchen resulting in an increased potential for cross contamination of food and foodborne illness, potentially affecting all residents who receive oral food meal services out of the facility's total census of 119 residents. Findings include: 1. On 7/31/23 at 11:13 AM, Cook, staff F, was observed taking temperatures of chicken strips and broccoli florets with a bimetal thermometer. At this time the surveyor inquired with staff F if that was the only type of thermometer they had available to use to which they stated, yes, we have several like this. Review of the U.S. Public Health Service 2017 Food Code, Chapter 4-302.12 Food Temperature Measuring Devices directs that: (B) A TEMPERATURE MEASURING DEVICE with a suitable small-diameter probe that is designed to measure the temperature of thin masses shall be provided and readily accessible to accurately measure the temperature in thin FOODS such as MEAT patties and FISH filets. Pf Further review of the 2013 Food Code Annex 3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-02 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY In an observation on 8/1/23 at 10:00 a.m., a urine smell was noted on the 2nd floor. A cart overflowing with soiled linen and covered with a sheet sat in the hall near dirty linen room. The linen in the cart was not individually bagged. In an observation on 8/2/23 at 9:41 a.m., a cart with soiled linen sat near resident room on the 2nd floor. The cart was uncovered, and the linen was not individually bagged. In an interview on 8/2/23 at 9:44 a.m., Unit Manager (UM) B reported the soiled linen cart stays in the hall and goes from room to room. UM B then reported the cart is usually covered. In an interview on 8/2/23 at 9:49 a.m., Licensed Practical Nurse (LPN) C reported the soiled linen cart goes room to room. LPN C reported the cart is near the room, so the CNAs don't have to carry soiled linen down the hall. LPN C confirmed that the soiled linen put in the cart is not individually bagged. In an interview on 8/2/23 at 9:51 a.m., Certified Nursing Assistant (CNA) D reported soiled linen and briefs should be put…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-02 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to maintain an effective pest control program to ensure that the facility is free of pests resulting in an increased potential for contamination of food, both food and non-food contact surfaces, and foodborne illness potentially affecting staff, visitors and all 119 residents. Findings include: On 7/31/23 at 10:51 AM, two live flies were observed in the first floor's hallway. On 7/31/23 at 11:03 AM, four live flies were observed in the kitchen's dishwashing area. On 7/31/23 at 11:37 AM, three live flies were observed near the kitchen's walk-in coolers. Upon observation the surveyor inquired with Dietary Manager, staff E on the current state of the insects in this area to which they responded, we get a few now and then. On 7/31/23 at 11:39 AM, the surveyor requested the facility's pest control policy to review to which staff E responded, I have it right here. On 7/31/23 at 11:42 AM, record review of the most recent pest control service report dated, 7/13/23 revealed under the heading, pest activity found the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-02 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview the facility failed to ensure that garbage storage area was maintained in sanitary condition resulting in an increased potential for the harborage and feeding of pests. Findings include: On 8/2/23 at 10:27 AM, during an environmental tour of the facility with Maintenance Director, Staff H, the exterior trash dumpsters were observed with lids in the open position, one of two dumpsters missing its side sliding doors, one of two dumpsters situated on the grass next to the pavement, along with a variety of trash and debris surrounding the area. At this time the surveyor inquired with staff H on the current state of the area to which they replied, I'm not normally here when they come and pick up, but I know we had to have a new one delivered because there were holes in the bottom of it. Every time they dumped it, trash would fall out of the bottom. I talked to them two or three weeks ago and let them know we needed another one. The surveyor then asked staff H if the area is normally found in this condition to which they stated, usually.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-02 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure that all kitchen equipment is maintained in a safe, and its originally approved operating condition resulting in an increased potential for harm. Findings include: On 7/31/23 at 11:00 AM, the automatic sensing designated handwashing sink's paper towel dispenser was observed not functioning while the surveyor attempted to dry their hands after washing them. At this time upon interview with Dietary Manager, staff E, on the current state of the paper towel dispenser they stated, It hasn't worked for a little while now, I think it's the batteries. We have a stack of paper towels we use right now instead. At this time the surveyor observed a wet stack of paper towels on the three compartment sink's side countertop. On 7/31/23 at 11:02 AM, the surveyor asked staff E if the stack of paper towels were stored on the clean or dirty side of the 3- compartment sink to which replied, Neither, it doesn't work. At this time the surveyor asked staff E to clarify why they meant by saying it doesn't work to which staff E replied, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0563 — failed to protect the right to visitors — isolated
    Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI138254. Based on interview and record review the facility failed to allow family members to visit without restrictions for one resident (R316) reviewed for visitation rights resulting in the potential for the lack of privacy, feelings of isolation and loneliness. Findings include: On [DATE] at 1:10 p.m. the complainant was contacted and spoken to regarding the allegation family members had visitation restrictions when visiting R316. The complainant was upset while describing family members were told they had to call and make an appointment before coming to visit, and they had to stay in a common area where other residents and staff were. The complainant also said the resident was denied being able to see grandchildren due to restrictions. R316 expired on [DATE]. Per the complainant, there were family members that did not have the chance to see R316 before dying. On [DATE] at 1:16 p.m. review of the medical record documented R316 was admitted into the facility on [DATE] with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop and implement a comprehensive person-centered care plan for personal sleeping preferences for one (R46) of 26 residents reviewed for care plans, resulting in the potential for unidentified and unmet resident care needs. Findings include: On 7/31/23 at 11:30 A.M. R46 was observed in her room with the door open and the privacy curtain positioned halfway the length of the bed. While standing in the hallway R46 was observed only wearing a brief, sleeping on a mattress without any sheet or bedding. On 8/1/23 at 11:45 A.M. R46 was observed walking to the bathroom in her room nude. The resident's door was left open and residents and staff in the hallway had full view of the resident when the resident walked from her bathroom to the doorway. At 12:30 p.m. during a lunch observation R46 was observed pacing back and forth in her room nude. The resident was observed pacing to her doorway and then abruptly exiting the room walking toward the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to correctly transcribe a physician's order for one (R38) of three residents reviewed for urinary tract infections (UTI), resulting in ineffective treatment of a urinary tract infection. Findings Include: Record review of R38's face sheet revealed admission into the facility on [DATE] and readmission on [DATE] with a pertinent diagnosis of UTI. According to the Minimum Data Set (MDS) dated [DATE], R38 had intact cognition and required limited to extensive assistance with most Activities of Daily Living (ADLs). Record review of Medication Administration Record (MAR) dated July 1, 2023, to July 31, 2023, documented the following order: Nitrofurantoin Macro crystal Oral Capsule (antibiotic) 100 MG (Nitrofurantoin Macro crystal) Give 1 capsule by mouth two times a day every 7 day(s) for UTI for 7 days. Start Date- 7/26/23 at 5:00 PM. Further review revealed R38 received one dose on 7/26/23 at 5:00 PM and had missed eleven doses by 8/1/23. During an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-02 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure 12 hours of in-service education was provided for two of five Certified Nurse Assistances (CNA's C and E), resulting in the potential for care performance concerns. Finding include: On 8/2/2023 at 3:10 P.M., review of five CNA's training education revealed the following: 1.CNAC, Date of Hire 6/30,2011, The facility provided a computerized list for the 12 months look back of in-service training time. The total in-service hours completed 7.50 hours. 2. CNA E, Date of Hire 10/13/2014, The facility provided a computerized list for the 12 months look back of in-service training time. The total in-service hours completed 4.25 hours. At approximately 3:45 P.M., during an interview the Administrator stated: The facility has an online training system, our expectation is that all our Certified Nurse Assistances will complete the required 12-hour annual in-services. Review of the facility's policy Titled: Online Training System, revised 4/30/2020, stated in part . Certified Nurse Assistance (CNAs) are required to complete 12…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-02 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow the standards of infection control for proper gloves use and hand hygiene and proper storage or personal resident equipment, resulting in the potential for increased cross-contamination of infection. This deficient practice had the potential to affect all residents within the facility. Findings include: In an observation on 7/31/23 at 10:38 a.m., Housekeeper L exited a resident room and wore gloves. Housekeeper L removed her gloves and put on new gloves. Housekeeper L did not perform hand hygiene before application of new gloves. In an observation on 7/31/23 at 10:42 a.m., a basin and urine collection hat sat on the floor in a resident bathroom. In an observation on 7/31/23 at 10:43 a.m., Housekeeper L exited a resident room while wearing gloves and took a mop of the housekeeping cart. Housekeeper L then reentered the resident room. Housekeeper L exited the resident room, removed gloves and did not perform hand hygiene after removing gloves. In an observation and interview on 7/31/23 at 10:45 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to MISSION POINT HEALTHCARE SERVICES — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.8-1.8 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 4 of 53.9+0.1 vs chain
Quality measures 1 of 54.1-3.1 vs chain
The other 13 homes this chain runs (chain average 2.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MISSION POINT BAYS HOLDING LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/17/2020
CRAIG, VALERIEIndividualW-2 MANAGING EMPLOYEEsince 12/17/2020
YELDER, ANDREAIndividualW-2 MANAGING EMPLOYEEsince 12/17/2020
MALI, HARIIndividualCORPORATE OFFICERsince 12/17/2020
MISSION POINT MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/17/2020

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.1M
Net patient revenuemost recent cost report
-4.5%
Operating marginrevenue minus expenses
$1.3M
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 83%Medicare 1%Other / private 16%

About 83% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$273per resident / day
operating cost
$8,308per month
≈ monthly operating cost
$261per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235454. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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