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Mission Point Nursing & Physical Rehabilitation Ce

828 East Washington Street, Greenville, MI 48838 · For profit - Limited Liability company · 100 certified beds · (616) 754-7186 Medicare & Medicaid certified

Call the home — (616) 754-7186 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Aug 2023Behavioral-health or dementia-care citation — no harm found (F0758)2 actual-harm citations1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$10,220 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2023
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 2 actual-harm citations
  • inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (36) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $10,220 in federal fines (most recent 2024-08-21)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS
Urgent care / clinic
1014 E Washington St · (616) 754-5507 · Call to confirm hours
Pharmacy
1420 W Washington St · (616) 754-3255 · Call to confirm hours
Grocery
Park
900 E Kent Rd · Typically dawn to dusk
Place of worship
1015 E Washington St · (616) 754-7951

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.4%10.8%15.4%better
Long-stay residents who lose too much weight3.6%5.4%5.4%better
Long-stay residents with a catheter left in their bladder1.2%0.8%0.9%worse
Long-stay residents with a urinary tract infection3.9%1.5%2.0%worse
Long-stay residents with depressive symptoms5.6%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.1%3.0%3.3%better
Long-stay residents whose ability to walk worsened10.1%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication31.1%19.4%18.9%worse
Long-stay residents given the seasonal flu vaccine98.7%95.0%95.3%typical
Long-stay residents with pressure ulcers7.2%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control17.5%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table18.0%14.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine91.4%79.5%79.4%better
Short-stay residents rehospitalized after admission25.8%24.0%22.6%worse
Short-stay residents with an outpatient ER visit17.2%11.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.051.841.67worse
Long-stay outpatient ER visits per 1,000 resident days2.941.641.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

62.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 46 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

62.2%U.S. median 51.5%
Got home and stayed home
11.1%U.S. median 10.7%
Went back to hospital
45.2%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 45.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 42 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 42% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF62.2%CMS range 48.1–73.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.1%CMS range 7.5–16.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge45.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge35.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge33.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.4%CMS range 4.9–15.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.721.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.91
RN hours/ resident / day
0.93
LPN hours/ resident / day
2.62
Aide hours/ resident / day
4.46
Total nurse hours/ resident / day
0.76
RN hoursweekends
55.0%
Total nursing turnover
52.2%
RN turnover

How full it usually is: this home is certified for 100 beds and averages 92.5 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.46 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.91 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.62 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.08 hrs/resident/day on weekends vs 4.61 on weekdays — 12% thinner on weekends. RN hours go from 0.98 to 0.76 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-05-22)
6
at the previous standard inspection (2024-06-05)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

36 citations, most serious first. The 14 most serious are shown; the remaining 22 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-08-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00145456. Based on observation, interview, and record review, the facility failed to prevent an elopement resulting in an immediate jeopardy when 1 resident (Resident #106) of 5 residents reviewed for elopement risk, exited the facility unbeknownst to staff. This deficient practice resulted in the elopement and risk for serious harm, injury, impairment, and/or death of Resident #106 and all other residents assessed as an elopement risk. Findings include: The Immediate Jeopardy (a situation in which entity noncompliance has placed the health and safety of residents in its care at risk for serious injury, serious harm, serious impairment or death) began on 6/21/2024 at approximately 5:15 AM when Resident #106 (R106) eloped from the facility. The Nursing Home Administrator was notified of the Immediate Jeopardy on 8/20/2024 at 12:37 PM. The surveyor confirmed by observation, interview, and record review that the Immediate Jeopardy was removed on 6/21/2024 and the deficient…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · H2024-02-06 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation refers to Intake Numbers MI00141976, MI00142052, MI00142152, and MI00142213. Based on observations, interviews, and record review, the facility failed to provide an adequate Activities Program for seven residents (R7, R9, R10, R11, R15, R16, R17), resulting in boredom and feelings of anger, frustration, and depression. Findings include: Review of a facility policy Activities last reviewed [DATE] reflected It is the policy of this facility to provide an ongoing program to support residents in their choice of activities based on their comprehensive assessment, care plan, and preferences. Facility-sponsored group and individual, and independent activities will be designed to meet the interests of each resident, as well as support their physical, mental, and psychosocial well-being. Activities will encourage both independence and interaction within the community. R10: During an interview on [DATE] at 11:11 AM, R10 stated the following, I'm upset about activities. We used to have activities from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-08-11 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake M100138599. Based on interviews and record review, the facility failed to protect the resident's right to be free from neglect by not following the care plan when providing care for 1 (Resident #8), resulting in the resident falling out of bed and obtaining fractures. Findings include: Resident #8 (R8) Review of a Face Sheet revealed R8 admitted to the facility on [DATE] with pertinent diagnoses of hemiplegia and hemiparesis (one sided weakness) affecting the left non dominant side, symptoms involving cognitive function and awareness, and anxiety disorders. Review of the Minimum Data Set (MDS) dated [DATE] revealed R8 is cognitively intact and requires extensive assistance of 2 staff for bed mobility, transfers, and toileting. She has limited range of motion (ROM) on one side involving her upper and lower extremities. Review of an Incident Report dated 7/24/23 at 7:20 PM revealed R8 fell out of bed and observed sitting on the floor on her knees holding on to the enabler bars. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Actual harm · G2023-03-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00133904, MI000129511 Based on observations, interview, and record review, the facility failed to prevent and heal one pressure ulcer for 1 Resident (R26) of 3 Residents reviewed for pressure ulcers ), resulting in R26 developing a stage 4 pressure ulcer. Findings include: Review of R26's face sheet revealed she was a [AGE] year-old female admitted to the facility on [DATE] and had diagnoses that included: multiple sclerosis, acute osteomyelitis (onset 2/9/23), pressure ulcer of right buttock, stage 4, dependence on wheelchair, and chronic pain. R26 was not her own responsible party. Review of R26's Weekly Skin Sweep dated 3/6/22 at 9:46 AM revealed R26 had no skin concerns. Review of R26's Physician Assessment, dated 3/10/22 at 12:07 PM revealed R26's appetite was good, and her weight was stable. No pressure ulcer or skin concerns were noted. Review of R26's wound care note dated 3/22/22, no time, revealed R26 had a wound evaluation completed. R26 had 2 wounds on her buttock.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #2645718 and 2619157. Based on interview and record review the facility failed to implement ordered wound treatments for 1 resident (R5) of 3 residents reviewed for wound care. Findings include:Review of an admission Record revealed R5 admitted to the facility on [DATE] with pertinent diagnoses which included diabetes, a pressure ulcer, and muscle weakness. Review of a Minimum Data Set (MDS) (a tool used for assessing a resident's care needs) assessment for R5, with a reference date of 10/20/2025 revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15, out of a total possible score of 15, which indicated R5 was cognitively intact. In an interview on 12/10/2025 at 9:35 AM, R5 reported staff do not always complete her dressing changes. Review of R5's Treatment Administration Record (TAR) revealed the following dressings not marked as completed by nursing staff- September 2025-Right Lower Anterior Leg- incomplete on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review the facility failed to implement care plan interventions, standards of care for safety with transfers, and positioning and wheelchair equipment for 1 Resident (R6) of 3 residents sampled for accident hazards.This citation pertains to intake 2619157Review of R6's admission record dated 12/9/25 revealed he was a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that included dementia, chronic pain syndrome, left hip prosthesis, intracranial injury (brain injury), and muscle weakness. R6 was not his own responsible party.Review of R6's care plan revealed a care plan for alteration in musculoskeletal status r/t (related to) left hip dislocation (most recent 11/29/25, 12/3/25 and 12/6/25) with knee immobilizer brace in place at all times per ER (emergency room) doctor. I see an orthopedic provider on 12/10 who is going to see if I am a candidate for surgery dated revision on 12/09/25. Interventions added 12/9/25 included, L (left) posterior hip…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake 2576436Based on interview and record review, the facility failed to ensure the safety and well-being of one Resident (R101) of three residents reviewed for supervision.Findings include: Review of the admission Record reflected R101 originally admitted to the facility 8/5/2019. The Electronic Medical Record (EMR) reflected pertinent diagnoses that included severe morbid obesity, dependance on wheelchair, heart failure, cardiomyopathy, and diabetes mellitus. The medical record reflected the Resident was his own responsible party.On 8/21/2025 at 10:01 AM an interview was conducted with R101 in his room. R101 reported that on the night of 7/28/2025 at about 11:00 PM Licensed Practical Nurse (LPN) H let him outside to the facility interior courtyard in his power wheelchair so he could water his tomatoes. R101 reported LPN H was to come out shortly to help him but never came outside. R101 reported he attempted to turn off the water and return to the building, but his power wheelchair…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-22 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to 1) effectively administer their water management program, 2) ensure appropriate hand hygiene during wound care for 1 resident (R6) of 2 residents reviewed for pressure ulcers, and 3) ensure adequate cleaning of a Continuous Positive Airway Pressure (CPAP) device (a common treatment for obstructive sleep apnea that involves wearing a mask while sleeping that delivers steady air pressure to keep the upper airway open and prevent breathing from stopping and starting) for 1 resident (R8) of 2 residents reviewed for respiratory concerns. Findings include: Water Management Program In an interview on 5/21/2025 at 11:16 AM, Environmental Services Director (ESD) B reported he had been working at the facility since February of 2025 and had not been educated regarding the administration of the water management program at the facility. ESD B reported that he and Regional Maintenance Director (RMD) C were the only staff currently reviewing water…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to keep 1 resident (R36) apprised of progress toward grievance resolution, of 1 resident reviewed for grievances. Findings include: Review of an admission Record revealed R36 admitted to the facility on [DATE] with pertinent diagnoses which included congestive heart failure and chronic obstructive pulmonary disorder. Review of a Minimum Data Set (MDS) (a tool used for assessing a resident's care needs) assessment for R36, with a reference date of 3/31/2025 revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15, out of a total possible score of 15, which indicated R36 was cognitively intact. In an interview on 5/20/2025 at 10:56 AM, R36 reported she had filled out grievances regarding various complaints and missing items and was still waiting for responses from the facility regarding the status of her grievances. Review of R36's recent grievances revealed- Grievance filed by R36 on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care in a dignified manner for 2 residents (R16 and R82) of 3 residents reviewed for dignity. Findings include: Resident #16 (R16) Review of an admission Record revealed R16 admitted to the facility on [DATE] with pertinent diagnoses which included epilepsy and a history of falling. Review of a Minimum Data Set (MDS) (a tool used for assessing a resident's care needs) assessment for R16, with a reference date of 2/24/2025 revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15, out of a total possible score of 15, which indicated R16 was cognitively intact. Further review of the same MDS assessment revealed R16 required assistance with toileting. Review of the current activities of daily living Care Plan for R16, initiated 3/3/2023, revealed R16 required extensive staff assisting for toileting every two hours. In an interview on 5/21/2025 at 8:00 AM, R16 reported call lights took…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one Resident (R81) was safe to self-administer his medications of twenty sampled residents. Findings included: Review of the facility, Resident Self-Administration of Medication policy dated 06/23 revealed, 1. Each resident who self-administers medication will have and assessment completed. Review of R81's Administration Record revealed he was admitted to the facility on [DATE] and had diagnoses that included: vascular dementia, dysphagia (swallowing difficulty), repeated falls, and cognitive communication deficit. R81 was not his own responsible party. During an observation on 5/20/25 at 1:11 PM, R81 was observed to be eating lunch with no staff in the room and had a cup with several medications in it on his bedside table. The cup had his name on it. R81 said they were his vitamins. During and interview with Registered Nurse (RN) I on 5/20/25 at 1:15 PM, RN I confirmed she left R81's medication in a cup on his bedside table. RN I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a safe discharge for one Resident (R70) of three closed records reviewed. Finding included: Review of R70's admission record revealed she was [AGE] years old and was admitted to the facility on [DATE] and had diagnoses that included: epilepsy, fall, end stage renal disease, morbid (severe obesity due to excess calories), pain in left hip, diabetes mellitus 2, unsteady on feet, lack of coordination, occlusion and stenosis of bilateral carotid arteries, muscle weakness and acquired absence of kidney. She was her own responsible party. Review of R70's progress note dated 5/15/25 at 10:29 AM revealed, APS (adult protective services) called facility and stated they received a phone call from resident stating that she is not safe to go home. No further documentation of investigation into this allegation was recorded. Review of R70's Social Services progress note dated 5/16/25 at 1:59 PM revealed, Patient was notified that her request for a third…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide skin care as ordered and do ongoing assessments of skin condition for one Resident (R63) of 20 sampled residents. Findings included: Review of R63's admission record dated May 22, 2025 revealed that he was [AGE] years old and had diagnoses that included: paraplegia (spinal cord injury causing lower extremities to nerve damage with loss of movement and sensation), morbid obesity, and lumbar spina bifida with hydrocephalus (birth defect where the spine doesn't close properly in the lower back area and buildup of fluid in the brain occurs). R63 was observed in bed on 5/20/25 at 11:16 AM. R63's legs were fully covered by compression sleeves that were connected to a lymphedema pump (device used to push fluid out of the legs). R63 was very concerned about the condition of the skin on his legs. He said nursing had not been applying his medicated cream to his legs consistently for two months and he was worried that the skin would break…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to do respiratory monitoring and maintain respiratory equipment in a clean sanitary condition for 1 Resident (R8) reviewed for CPAP Continuous Positive Airway Pressure (CPAP) Findings include: Continuous Positive Airway Pressure (CPAP). CPAP is a machine that is used to keep air pressure in the airway open when sleeping generally use to prevent sleep apnea (stopping breathing while sleeping). Resident #8 (R8) Review of R8's admission Review revealed she was [AGE] years old and was admitted on [DATE] and had diagnoses that included: dementia, bipolar disorder, anxiety, chest pain, insomnia, traumatic brain injury, epilepsy, obstructive sleep apnea, chronic obstructive pulmonary disease (COPD), and asthma. She was not her own responsible party. R8 was observed in her room sitting on her bed on 5/21/25 at 1040 AM. She had a CPAP machine on her nightstand next to her bed. Her mask was connected to the tubing. The mask was in bag that was placed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 22 citations
  • Potential for harm · D2025-05-22 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that monthly pharmacy review irregularities and pharmacist recommendations were received and addressed by the physician for 2 of 5 residents (R3 and R53) reviewed for monthly pharmacy medication regimen reviews. Findings include: A review of the facility's Medication Regiment Review policy, last revised 1/24, revealed the Medication Regimen Review (MRR) is a thorough evaluation of the medication regiment of a resident, with the goal of promoting positive outcomes and minimizing adverse consequences (unwanted, uncomfortable, or dangerous effects that a medication may have) and potential risks associated with medication. The policy further revealed the pharmacist shall communicate any recommendations and identified irregularities via written communication within 10 working days of the review . Facility staff shall act upon all recommendations according to procedures for addressing medication regimen review irregularities. Resident #3 (R3) A review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to permit 1 resident (R102) of 3 residents reviewed to return to the facility following hospitalization. Findings include: Review of an admission Record revealed R102 admitted to the facility on [DATE] with pertinent diagnoses which included pneumothorax (a condition when air enters the chest and the lung collapses) and mild intellectual disabilities. Review of R102's Nursing Progress Note dated 3/28/2025 at 4:48 AM revealed R102 was sent to a local hospital complaining of difficulty breathing and was intentionally hitting himself. Review of R102's Transfer Notice dated 3/28/2025 revealed R102's reason for transfer was pneumothorax. Review of R102's Nursing Progress Note dated 3/28/2025 at 12:52 PM revealed R102 was admitted to the local hospital for spontaneous pneumothorax. Review of R102's Social Service Progress Note dated 3/28/2025 at 10:18 AM revealed Social Services Manager (SSM) G suspected undiagnosed mental health issues and requested the local…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-23 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is related to intake # MI00146816 Based on observation, interview, and record review, the facility failed to meet the needs of two residents (Resident #114 and Resident # 112) out of 5 residents reviewed. Findings: Resident #114 (R114) Review of an admission Record revealed R114 was an [AGE] year old female, admitted to the facility on [DATE], with pertinent diagnoses of muscle weakness, orthostatic hypotension (drop in blood pressure with position changes), chronic pain, and glaucoma. During an observation on 12/23/24 at 1:04 PM, R114's call light was on. R114 sat in a wheelchair next to the bed. During an observation on 12/23/24 at 1:22 PM, R114's call light remained on. R114 stated I want to lay down. During an observation on 12/23/24 at 1:56 PM, R114's call light remained on and R114 stated yes she was still waiting for help to get into bed. During an observation on 12/23/24 at 2:30 PM, R114's call light had been turned off and R114 remained sitting in the wheelchair next to the bed. R114…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is related to intake #146816 Based on observation, interview, and record review, the facility failed to implement infection control practices for one resident (R102) who showed signs and symptoms of an infection. Findings: Resident #102 (R102) Review of an admission Record revealed R102 was a [AGE] year old male, last admitted to the facility on [DATE], with pertinent diagnoses of dementia, lack of coordination, weakness, and repeated falls. Review of a nursing Progress Note dated 12/21/24 at 9:33 AM indicated .(R102) did state he was having loose stools yesterday .will continue to monitor. Review of a nursing Progress Note dated 12/22/24 at 10:24 AM indicated .(R102) reporting diarrhea .will continue to monitor. During an observation on 12/23/24 at 9:00 AM, R102 was in using the bathroom. During an observation on 12/23/24 at 9:11 AM, R102 exited the bathroom, ambulated back to his bed, and turned around and went back into the bathroom. During an interview on 12/23/24 at 9:25 AM, R102 stated that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain dish machine sanitization and maintain clean food contact surfaces, resulting in the increased risk of food borne illness, affecting all residents that consume food from the kitchen. Findings include: On 6/3/24 at 1:58 PM, during an inspection of the kitchen, assisted by Dietary Manager T, dietary staff were observed to be washing dishes in the dish machine. The dish machine chlorine sanitizer concentration was tested using color indicating test strips and no sanitizer was detected. At this time, Dietary Manager T stated that the dish machine used to use hot water as a sanitizing method but the water temperature was too inconsistent. The hot water rinse of the dish machine was tested using a plate simulating thermometer and was found to be 143 degrees. Dietary Manager T stated they will use the three-compartment sink to wash dishes until the dish machine can be serviced. During an interview on 6/4/24 at 1:18 PM, Dietary Manager T stated that a technician serviced the dish machine but the sanitizer is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-05 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #: MI00144334 Based on interview and record review, the facility failed to follow professional standards of nursing practice for medication administration for 4 of 13 residents (Resident #38, #68, #1, and #23), reviewed for the provision of nursing services, resulting in medication errors and medications being administered outside of the physician ordered parameters. Findings: Resident #38 (R38) Review of an admission Record revealed R38 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: hypertension (high blood pressure). Review of R38's Order Summary dated 5/9/23 revealed, Sildenafil Citrate Oral Tablet 20 MG (Sildenafil Citrate (Pulmonary Hypertension)) Give 20 mg by mouth three times a day for HTN (hypertension) hold if SBP <100 (systolic blood pressure/top number is less than 100). Indicating a blood pressure assessment would be completed prior to each administration of the sildenafil (3 blood pressure assessments each…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #: MI00144334 Based on observation, interview, and record review, the facility to failed to ensure that 1.) call lights were within reach and answered promptly and 2.) ensure resident needs were met in a timely manner for 3 residents (Residents #18, #37, and #50) of 20 residents reviewed for accommodation of needs, resulting in pain/discomfort and the inability to call staff for assistance. Findings: Resident #18 (R18) Review of an admission Record revealed R18 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: quadriplegia. Review of R18's Care Plan revealed, I have an ADL (Activities of Daily Living) Self Care Performance Deficit r/t (related to) quadriplegia, ventilator dependence, chronic respiratory failure, BEHCET'S DISEASE (blood vessel inflammation throughout the body), contracture to bilateral hips and knees (present on admission), pain . * Bed Mobility- I need 2 person assist. Date Initiated: 12/22/2022 . * TRANSFER:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to adequately monitor a resident after a fall with head injury for 1 resident (Resident #27) of 1 resident reviewed for falls, resulting in inadequate monitoring and the potential for unnoticed and untreated physical injury, and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #27 admitted to the facility on [DATE] with pertinent diagnoses which included dementia, cerebral infarction (stroke), and hemiplegia (one sided paralysis) affecting the left side. Review of a Minimum Data Set (MDS) assessment for Resident #27, with a reference date of 3/11/2024 revealed a Brief Interview for Mental Status (BIMS) score of 13, out of a total possible score of 15, which indicated Resident #27 was cognitively intact. Review of a current fall Care Plan focus for Resident #27, initiated 12/7/2023, revealed Resident #27 was at an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-05 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to properly secure resident medications for 1 resident (Resident #435) of 5 residents whose medications were reviewed, resulting in unsecured medication the potential for cross contamination, and the potential for residents to not meet their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #435 admitted to the facility on [DATE] with pertinent diagnoses which included Parkinson's Disease and dementia. Review of a Minimum Data Set (MDS) assessment for Resident #435, with a reference date of 6/3/2024 revealed a Brief Interview for Mental Status (BIMS) score of 9, out of a total possible score of 15, which indicated Resident #435 was moderately cognitively impaired. Review of a current Care Plan focus for Resident #435, initiated 5/29/2024, notified staff that Resident #435 was moderately cognitively impaired, had poor short-term memory, and was only partially…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-05 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to assess and monitor an infection for 1 of 2 residents (Resident #25) reviewed for antibiotic use. This deficient practice resulted in Resident #25 going unassessed and monitored with the potential for further decline and complications from an infection. Findings include: The facility provided a copy of the Antibiotic Stewardship Program dated 4/2017 and last revised on 1/2024 for review. The policy reflected, The program includes antibiotic use protocols and system to monitor antibiotic use. Antibiotic use protocols: i. Nursing staff shall assess residents who are suspected to have an infection and notify the physician as applicable. ii. Laboratory testing shall be in accordance with current standards of practice. iii. The facility uses the McGeer's Criteria to define infections . Resident #25 (R25) Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R25 admitted to the facility on [DATE] with diagnosis of (but not limited to)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-06 · tag F0580 — failed to tell family and doctor about changes — widespread
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1) Notify residents, family and residents representatives in advance of the elimination of the majority of scheduled program of activities; 2) Provide notification and obtain informed consent from the legal guardian of 1 resident (Resident #103) prior to starting a new psychotropic medication (Depakote), out of 9 residents reviewed, resulting in a significant alteration in the plan of care and treatment for all residents living at the facility. Findings: Resident #103 (R103) Review of an admission Record reflected R103 admitted to the facility with diagnoses that included major depressive disorder, recurrent, severe with psychotic symptoms, unspecified intellectual disabilities, dysthymic disorder (a mild but long-lasting form of depression), generalized anxiety disorder, chronic pain, weakness, high blood pressure, and congestive heart failure (CHF). R103 had a guardian in place to assist with financial and medical decisions. Review of an admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-06 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow its Facility Assessment and review and revise the facility assessment with input from relevant department heads and resident groups before substantial modifications to the community were planned and implemented, resulting in diminished quality of life for all residents who lived at the facility. Findings: Review of a facility policy Facility Assessment last reviewed 12/2020 reflected The facility will conduct and document a facility-wide assessment to determine what resources are necessary to care for its resident competently during both day-to-day operation and emergencies. The policy indicated that The facility assessment will include but not limited to the following: . ii. The care required by the resident population considering the types of diseases, condition, physical and cognitive disabilities, overall acuity and other pertinent facts that are present within that population; iii. Staff competencies that are necessary to provide the level and types of care needed for the resident population; . v. Any ethic,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-06 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Numbers MI00140761, MI00141234, and MI00142113. Based on observations, interviews and record review the facility failed to meet the shower and hygiene needs for 4 residents (R6, R8, R11 and R12) resulting in frustration and an unkept appearance. R6: Review of R6's face sheet revealed he was an [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: fractured left femur, diabetes mellitus II, Rheumatoid arthritis, muscle weakness, difficulty walking. During an interview with the Director of Nursing (DON) on 2/5/24 at 3:10 PM the DON said she reviewed R6's medical record and could not find any documentation that he received a shower during his stay. The DON said R6's shower day was the day of his admission and he had not been there a week. The DON said residents are scheduled to have one shower a week unless they request additional showers. The DON was asked if residents are asked about shower preferences on admission. The DON was not sure if they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-06 · tag F0576 — isolated
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This Citation refers to Intake Number MI00142152. Based on interview and record review, the facility failed to ensure that 3 residents (R7, R9, R17) out of 6 residents, with the potential to affect 83 residents, received their mail on Saturdays, resulting in residents not being able to exercise their right to receive mail and access communication. Findings include: On 2/5/24 at 1:50 PM, during an interview with R7, he reflected that he was the resident council president, and that protecting his and the other resident's rights was very important to him. R7 further revealed, he usually helps to deliver the mail to his fellow residents when it comes in, however, lately they have had a problem with not getting mail on the weekends do to staffing cuts. Resident feels, we should not lose our right to weekend mail because the facility has cut staff that use to help me get it and deliver it. On 2/5/24 at 3:19 PM, during an interview R9 stated, We no longer get mail on Saturdays now because no one is here. It used to be an activities job, but they have been let go. On 2/5/24 at 3:38 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-06 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Number MI00141234. Based on observations, interviews, and record review, the facility failed to accurately weigh one resident (R13) of 3 residents reviewed for nutrition. This deficient practice resulted in confusion of R13's true weight and medical needs. Findings include: Resident #13 (R13): Review of R13's face sheet dated 2/6/24 revealed she was a [AGE] year-old female, admitted to the facility on [DATE] and had diagnoses that included: traumatic brain injury, abscess of mediastinum (infection in the body between the lungs), pseudocyst of pancreas (collections of leaked pancreatic fluids), acute pancreatitis with uninfected necrosis (inflammation of the pancreas with dead tissue around it), adult failure to thrive, alcohol abuse in remission, anxiety disorder, anemia (lack of healthy red blood cells), severe protein-calorie malnutrition, major depressive disorder, attention-deficit hyperactivity disorder, insomnia, chronic pain, generalized weakness and dysphagia (difficulty…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-06 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Number MI00141234. Based on observations, interviews and record review the facility failed to adequately assess and monitor the tube feeding placement and intake for one resident (R13) resulting in confusion of the amount of tube feeding received and the need for further intervention. Findings include: Resident #13 (R13): Review of R13's face sheet dated 2/6/24 revealed she was a [AGE] year-old female, admitted to the facility on [DATE] and had diagnoses that included: traumatic brain injury, abscess of mediastinum (infection in the body between the lungs), pseudocyst of pancreas (collections of leaked pancreatic fluids), acute pancreatitis with uninfected necrosis (inflammation of the pancreas with dead tissue around it), adult failure to thrive, alcohol abuse in remission, anxiety disorder, anemia (lack of healthy red blood cells), severe protein-calorie malnutrition, major depressive disorder, attention-deficit hyperactivity disorder, insomnia, chronic pain, generalized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-06 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement behavioral interventions before the initiation and administration of psychotropic drugs and ensure PRN (as needed) psychotropic drugs are limited to 14 days for 1 resident (Resident #103) out of 9 residents reviewed, resulting in ongoing expressions and/or indication of distress and unnecessary medications. Findings: Resident #103 (R103) Review of an admission Record reflected R103 admitted to the facility with diagnoses that included major depressive disorder, recurrent, severe with psychotic symptoms, unspecified intellectual disabilities, dysthymic disorder (a mild but long-lasting form of depression), generalized anxiety disorder, chronic pain, weakness, high blood pressure, and congestive heart failure (CHF). R103 had a guardian in place to assist with financial and medical decisions. Review of the Comprehensive Care Plan reflected R103 has impaired cognitive function or impaired thought processes related to developmental disability and impaired intellectual functioning and had a guardian in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is based on intake M100138692. Based on observation, interview and record review, the facility failed to prevent an elopement for 1 (Resident #10) who independently wanders in the facility, resulting in the potential for serious harm, injury, or death. Findings include: Resident #10 (R10) Review of a Face Sheet revealed R10 admitted to the facility on [DATE] with pertinent diagnoses of neurocognitive disorder with Lewy bodies (a type of dementia that affects thinking, memory, and movement), dementia, and delusional disorders. Review of the Minimum Data Set (MDS) dated [DATE] revealed R10 was severely cognitively impaired and required supervision with oversight when off the unit. Review of the MDS dated [DATE] revealed R10 was moderately cognitively impaired and requires supervision with oversight when off the unit. Review of a Facility Reported Incident (FRI) reported on Sunday, 7/2/23 at 12:40 PM revealed R10 followed another resident outside to the smoking area. The resident who smokes noticed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake M100136722. Based on interview and record review, the facility failed to follow policies and procedures to reconcile, account, and investigate a documented missing amount of Schedule IV controlled medication for 1 (Resident #6), resulting in a reconciliation discrepancy and the potential for diversion and misappropriation of a controlled substance. Findings include: In an interview on 8/8/23 at 3:02 PM, the Complainant (C1) reported she used to work at the facility and is aware that R6 had an order for Ativan (Controlled IV medication) on an as needed basis that was missing for a few days, but since the State Agency was already in the building, the Director of Nursing (who is not at the facility during this survey) was not notified until they left. The Unit Manager (who is no longer at the facility) was notified. Resident #6 (R6) Review of a Face Sheet revealed R6 originally admitted to the facility on [DATE] with pertinent diagnoses of chronic respiratory failure with hypoxia,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-10 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to treat one Resident with dignity and respect (R42) resulting in delayed care, protracted discomfort and feelings of worthlessness, and the potential for all facility residents to experience withholding of needed care and services and loss of self-worth. Findings: Review of the Electronic Medical Record (EMR) revealed R42 was admitted to the facility 2/17/23 with pertinent diagnosis that included: Non-Traumatic Spinal Cord Dysfunction and Muscle Weakness. Review of the Minimum Data Set (MDS) dated [DATE] reflected R42 was mildly cognitively impaired and required the assistance of two staff for transfers and toileting. On 3/7/23 at 4:32 PM an interview was conducted with R42 in her room. R42 reported that on Sunday 3/5/23 about 4:00 AM Certified Nurse Aide (CNA) G changed her because she was wet from urine. R42 reported that about 5:30 AM she had abdominal cramping wanted to use the bathroom to have a bowel movement. R42 reported that CNA G responded to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-10 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation Pertains to MI00132830, MI000129511 This Citation has 2 Deficient Practice Statements (DPS) DPS #1 Based on interview and record review, the facility failed to investigate a known allegation of neglect of one Resident (Resident #42) that necessary services were not provided resulting in not identifying and correcting the root cause of the allegation and the continued potential for neglect for this Resident and all facility residents dependent on the facility for care and services. Findings: Review of the Electronic Medical Record (EMR) revealed R42 was admitted to the facility 2/17/23 with pertinent diagnosis that included: Non-Traumatic Spinal Cord Dysfunction and Muscle Weakness. Review of the Minimum Data Set (MDS) dated [DATE] reflected R42 was mildly cognitively impaired and required the assistance of two staff for transfers and toileting. On 3/7/23 at 4:32 PM an interview was conducted with R42 in her room. R42 reported that on Sunday 3/5/23 about 4:00 AM Certified Nurse Aide (CNA) G changed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-22 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to post the actual hours worked for licensed and unlicensed nursing staff (i.e., Registered Nurse, Licensed Practical Nurse, Nursing Assistant) directly responsible for resident care on the daily nurse staffing data sheets. Findings include: During an observation on 05/20/25 at 4:00 PM, the [Name of Facility] Nursing Department Daily Staffing sheet, dated 5/20/25, was observed posted on the wall outside of the Scheduling Office. However, the Daily Staffing sheet did not have the actual hours worked for licensed and unlicensed nursing staff listed even though there was an area for actual working hours to be entered by shift on the sheet. A review of the [Name of Facility] Nursing Department Daily Staffing sheets, dated 5/1/25 to 5/21/25, revealed none of the sheets had the actual hours worked for licensed and unlicensed nursing staff listed. During a second observation on 05/22/25 at 9:00 AM, the [Name of Facility] Nursing Department Daily Staffing sheet, dated 5/22/25, was observed posted on the wall outside of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$10,220 in federal fines across 1 penalty.

  • $10,220 — penalty dated 2024-08-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to MISSION POINT HEALTHCARE SERVICES — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.8-0.8 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 4 of 53.9+0.1 vs chain
Quality measures 3 of 54.1-1.1 vs chain
The other 13 homes this chain runs (chain average 2.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MISSION POINT GRAND RAPIDS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/14/2020
KEITH, ANGIEIndividualW-2 MANAGING EMPLOYEEsince 02/14/2020
TRYGSTAD, DANIELLEIndividualW-2 MANAGING EMPLOYEEsince 02/14/2020
MISSION POINT MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 02/14/2020
MALI, HARIIndividualOPERATIONAL/MANAGERIAL CONTROLsince 02/14/2020

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.7M
Net patient revenuemost recent cost report
-29.3%
Operating marginrevenue minus expenses
$2.3M
Related-party expense15% of expenses
Who pays — share of resident-days
Medicaid 68%Medicare 4%Other / private 28%

This home reported $2.3M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$451per resident / day
operating cost
$13,712per month
≈ monthly operating cost
$349per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235290. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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