Mission Point Nursing & Physical Rehabilitation Ce
1400 Poplar Street, Hancock, MI 49930 · For profit - Corporation · 39 certified beds · (906) 482-6644 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $180,775 in federal fines (most recent 2024-08-12)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- nursing-staff turnover (63%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 8.5% | 10.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 7.4% | 5.4% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.5% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 2.2% | 1.5% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 6.2% | 4.3% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.3% | 3.0% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 3.4% | 12.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.1% | 19.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.3% | 5.1% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 10.1% | 20.0% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.9% | 14.8% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.1% | 1.4% | better |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.44 therapist hours per resident per day in 2026Q1 — more than 74% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 39 beds and averages 36.1 residents a day — about 93% occupied, or roughly 3 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.99 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.51 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.37 hrs/resident/day on weekends vs 4.24 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 1.65 to 1.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 63% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
52 citations, most serious first. The 12 most serious are shown; the remaining 40 are one tap away and print in full.
- Immediate jeopardy · Lcited before2024-08-12 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two deficient practice statements: Based on observation, interview, and record review, the facility failed to implement a comprehensive infection control program, as evidenced by the failure to complete the following during a COVID-19 outbreak: 1. Implement measures to contain the outbreak. 2. Complete infection surveillance, tracking, trending, and monthly summaries, 3. Implement effective Transmission Based Precautions (TBP) and ensure appropriate donning and doffing of personal protective equipment (PPE). This deficient practice resulted in immediate jeopardy when 40 Residents out of a total facility census of 45 residents contacted COVID-19, including one death (R102), 4 Resident (R102, R14, R11 and R45) hospitalizations, and sustained outbreak transmission. Findings include: The Immediate Jeopardy began on [DATE] when R102 had symptoms of COVID and was not tested until [DATE]. R102 was positive on [DATE] and sent to hospital on [DATE]. R102 died on [DATE]. Facility did not monitor or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-05-01 · tag F0624 — isolatedPrepare residents for a safe transfer or discharge from the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide and document a safe and orderly involuntary discharge for one Resident (R1) of three residents reviewed for facility discharge. This deficient practice resulted in harm, based on a reasonable person standard, when R1 was discharged to home without notice to family members living in the home, no provision of home health services upon discharge from the facility, emotional distress due to lack of care, and return to the hospital resulting from unaddressed care needs. Findings include: This deficiency pertains to Complaint Intake #MI00143858 which alleged the facility failed to complete a thorough discharge plan for R1. The complaint was received from an advocacy agency and included the following information, in part: . The facility transported [R1] back to his residence without notifying [Wife H] and refused to provide an answer why he was returning to the residence . On 4/9/24, [R1] was observed at his resident to be lying in bed with his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0656 — failed to write and follow a full care plan — widespreadDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake # 1234673Based on interviews and record review, the facility failed to develop and implement a person-centered plan of care for one Resident (#44) of 12 residents reviewed for comprehensive care plans, resulting in the potential for aspiration and impaired physical, mental, and psychosocial well-being.Findings include:Resident #44 (R44)Review of the admission Record Face Sheet revealed R44 was an [AGE] year-old male admitted to the facility on [DATE] and had diagnoses including unsteadiness on feet and dysphasia (difficulty swallowing). Review of the Minimum Data Set (MDS) dated [DATE] revealed R44 had a brief interview for mental status (BIMS) score of 00 out of 15 which indicated he was severely cognitively impaired. Review of R44's Care Plan revealed, there was no person-centered care plan put into place for the focus area of having a feeding tube. During an interview on 7/24/2025 at 8:38 AM, Licensed Practical Nurse (LPN) J reported they did not recall much of R44 because the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to employ a certified dietary manager or certified food service manager to manage the food service department.Findings include:During an interview on 7/22/25 at 4:24 p.m., the Business office Manager/Human Resources Manager E reported the Dietary Manager was not certified.During a follow-up interview on 7/24/25 at 12:55 p.m., the Business Office Manager/Human Resources Manager E reported the Dietary Manager was promoted to Dietary Manager on 11/20/23 but did not become certified.Review of the facility Job description for the Dietary Manager revealed under education and training, the Dietary Manager was required to be certified.During an interview on 7/24/25 at 3:15 p.m., the Nursing Home Administrator (NHA) acknowledged the Dietary Manager did not meet the qualifications of the job.The FDA Food Code identifies an acceptable level of education for a person in charge of a food service operation as: 2-102.11 Demonstration.Based on the RISKS inherent to the FOOD operation, during inspections and upon request the PERSON IN CHARGE…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff had the appropriate competencies and skills to carry out functions of the food and nutrition services. This deficient practice had the potential to affect all 38 facility residents.Findings include:During an observation on 7/22/25 at 11:28 a.m., the resident refrigerator had two small containers of food with a resident's name on a label but no date as to when it was brought to the facility or a use by date. There were also four containers of apple sauce with a use by date of 7/21/25 located in the resident refrigerator.During an interview on 7/22/25 at 11:34 a.m., Dietary Staff D reported she had already looked in the resident refrigerator and all the dates and food in the resident refrigerator were checked and the items in the refrigerator were labeled.During an interview on 7/22/25 at 11:38 a.m., Dietary Staff B reported she was unsure what temperature the resident's food had to be prior to serving the residents. During an observation on 7/23/25 at 8:53 a.m., there were two opened packages of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-07-25 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, and serve food in accordance with professional stands for food service safety as evidenced by:- Failing to ensure labeling of food- Failing to ensure expired food was discarded- Failing to prevent possible contamination of fresh produce- Failing to prevent possible cross contamination from kitchen appliances- Failing to ensure the ice machine drainage pipe has a two-inch air gap to the floor drainThis deficient practice had the potential to result in food borne illness among any or all 38 residents in the facility who receive meals.Findings include:During an observation on 7/22/25 at 11:10 a.m., the walk-in refrigerator contained two unsealed, undated packages of deli meat stored directly over an uncovered open box of fresh apples.During an interview on 7/22/25 at 11:10 a.m., Dietary Staff B acknowledged the fresh apples would be considered contaminated due to the deli meat possibly leaking on the apples and then stated, I didn't do it.During an observation on 7/23/25 at 8:53 a.m., the walk-in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the governing body failed to hire a licensed Nursing Home Administrator (NHA) to oversee the day-to-day operations of the facility and ensure the federal regulations are being followed.Findings include:During an interview on 7/22/25 at 11:05 a.m., the Director of Nursing (DON) reported that there was not a Nursing Home Administrator in the building, and she was taking care of everything in the facility.During an interview on 7/22/25 at 12:46 a.m., the Business Office Manager/Human Resource Manger E reported that the Nursing Home Administrator has been out of the facility since May but there is a new one starting on 7/23/25.During an observation on 7/22/25 at approximately 12:48 p.m., this surveyor noted that the Business Office Manager/Human Resource Manager E removed a NHA license that was posted in the hallway from the previous administrator.During a phone interview on 7/22/25 at 2:57 p.m., the previous Nursing Home Administrator reported that she had not been in the facility since May and was surprised that her license would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop, implement, and maintain an effective, and comprehensive Quality Assurance Performance Improvement (QAPI) program that addresses the full range of services the facility provides. This deficient practice resulted in the potential for quality-of-care concerns for all 38 residents in the facility.Findings include:During an interview on 7/25/25 at 8:38 a.m., the Director of Nursing (DON) reported, during the May 2025 QAPI meeting the team members did not go over anything as they were waiting for the whole team to be present.the Nursing Home Administrator (NHA) was not present and the Infection Preventionist (IP) was not present.During an interview on 7/25/25 at 9:43 a.m., the NHA reported the DON supervised the QAPI program.During an interview on 7/25/25 at 9:49 a.m., the DON reported the facility is not working on any Performance Improvement Projects (PIPS).we are not doing any data collection to assess for any problems within the facility.there are no action plans or anything the facility has been working on for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to establish priorities for its improvement activities, develop and implement action plans, and review or analyze data collected under the Quality Assurance Performance Improvement (QAPI) program. This deficient practice resulted in the potential for quality-of-care concerns for all 38 residents in the facility.Findings include:During an interview on 7/25/25 at 9:49 a.m., the Director of Nursing (DON) reported the facility is not working on any Performance Improvement Projects (PIPS).we are not doing any data collection to assess for any problems within the facility.there are no action plans or anything the facility has been working on for QAPI.there is no feedback, analysis or tracking for the QAPI program. The DON then stated, I really don't have anything, I don't understand what the QAPI program is supposed to do.Review of Facility policy titled Quality Assurance and Performance Improvement, last reviewed/revised 3/24, read in part .It is the policy of this facility to develop, implement, and maintain an effective,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committee met at least once per quarter with the required committee members. This deficient practice resulted in the potential for quality-of-care concerns for all 38 residents in the facility.Findings include:A review of the facility QAPI sign-in sheets revealed the following:The QAPI meeting was held on 5/15/25: The Nursing Home Administrator (NHA) did not attend the meeting and the Infection Preventionist did not attend the meeting.The facility did not have a QAPI meeting in April of 2025 or June of 2025.During an interview on 7/25/25 at 8:38 a.m., the Director of Nursing (DON) reported that the NHA did not attend the meeting, and the facility did not have an Infection Preventionist.A review of the facility policy titled Quality Assurance and Performance Improvement last reviewed/revised 3/2024, read in part .The QA committee shall.consist.of the Director of Nursing, Medical Director or designee, three other members of the facility staff, at least one of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-07-25 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement and operationalize their policy for antibiotic stewardship program and failed to ensure accurate monitoring of antibiotic use resulting in the potential for inappropriate antibiotic utilization and worsening or non-improving infections for all 38 residents residing within the facility as well as the potential for antibiotic resistance.Review of the facility's Infection Prevention and Control binder revealed multiple residents who had taken antibiotics on different occasions over different months of the look back period for antibiotic tracking sheets had an N under the antibiotic tracking sheet area of was criteria followed. The criteria per facility protocol had McGeer's Criteria listed. During an interview on 7/25/25 at 1:45 PM., the Director of Nursing (DON) reported she was the Infection Control Preventionist for the facility. The DON reported that she and or the physicians do not always use McGeer's criteria or any other acceptable/accredited antibiotic criteria when prescribing antibiotics. The DON reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-25 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure the acting Infection Control Preventionist (ICP) had the proper training and certification to ensure infection control measures were in place and being followed per federal regulation and the facility's policy, resulting in the potential for all residents residing in the facility to be at risk for serious infections and complications from different types of infections. Findings include: During an interview on 7/25/25 at 1:45 PM., the Director of Nursing (DON) reported she was the Infection Control Preventionist (ICP) for the facility. The DON reported she does not have the required Infection Control Prevention certification that she should. The DON reported the facility has been short staffed and she has been trying to keep up. The DON reported the new Nursing Home Administrator (NHA) has the required ICP certification as well as another staff member. DON reported the NHA has only been at the facility for 2 days, and the other staff member who holds the ICP certificate has been assigned as the wound nurse. DON…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 40 citations
- Potential for harm · D2025-07-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to update and revise care plan interventions for 1 Resident (#7) of 12 residents reviewed for care plan revision, resulting in the potential for unmet resident care needs, increased falls, unsafe resident environment, and resident injury. Findings include:Resident #7 (R7)Review of the admission Record Face Sheet revealed R7 was admitted to the facility on [DATE] with diagnoses including repeated falls. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed R7 had a brief interview for mental status (BIMS) score of 13 out of 15, indicating cognition was intact. In an interview on 7/24/2025 at 8:51 AM, R7 reported he had fallen out of bed quite a few times trying to reach for things, or self-transfer. R7 reported he has not been injured but does have pain in his right elbow from a car accident he was in many years ago. Review of R7's Care Plan revealed: Focus At risk for falls aeb (as evidence by) impaired gait and mobility r/t (related to)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-25 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide Activities of Daily Living (ADL) care i.e. bathing and grooming services for one Resident (R5) of two residents reviewed for ADL care which resulted in unmet care needs.Findings include:Resident #5 (R5)Review of the Minimum Data Set (MDS) assessment for R5, dated 5/13/25, revealed admission to the facility on 2/13/25. R5 scored 13 of 15 on the Brief Interview for Mental Status (BIMS) assessment, reflective of intact cognition. Section GG revealed R5 requires partial to moderate assistance for showers/bathing and set up or clean-up assistance for shaving.During an observation and interview on 7/22/25 at 1:40 p.m., R5 was sitting in a recliner in his room. R5 had long facial whiskers and disheveled hair. R5 stated, I haven't had a shower in two weeks, and no one will help me.I can't do it myself and would like to be shaved.My facial hair itches me.I would like to have a haircut too.On 7/23/25 at 9:30 a.m., R5 was observed sitting in his recliner in his room, still unshaved.On 7/23/25 at 9:30 a.m.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide oxygen services including humidification and routinely changing oxygen tubing for one Resident (#11) of two residents reviewed for oxygen services. This deficient practice resulted in discomfort and unmet care needs.Findings include:Resident #11 (R11)Review of Minimum Data Set (MDS) assessment dated [DATE], revealed admission to the facility on 2/23/22, with active diagnoses that included Chronic Obstructive Pulmonary Disease (COPD), chronic respiratory failure with hypoxia (absence of enough oxygen in the tissues to sustain bodily functions), and respiratory failure. R11 scored a 15 of 15 on the Brief Interview for Mental Status (BIMS) reflective of intact cognition.During an observation on 7/22/25 at 1:20 p.m., R11 received oxygen via nasal cannula with an empty bottle of humidification solution attached to the oxygen concentrator and the label on the oxygen tubing was dated 6/30/25. During an interview at the time of this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-25 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a medication administration error rate less than 5% in two Residents (#2 & #7) of three residents reviewed for medication administration, resulting in 2 medication errors in 26 opportunities for error and a 7.69% medication error rate.Findings include:Resident #2 (R2)On 7/24/25 at 9:01 a.m., Registered Nurse (RN) J was observed preparing an insulin pen for R2. RN J primed the pen holding it horizontally, with he needle cover on the pen. RN J did not observe the pen to ensure that insulin was primed into the pen needle, nor did he reprime to ensure it was done correctly. Review of the INSTRUCTIONS FOR USE, Insulin Lispro KwikPen, copyright 2023, retrieved from pi.[NAME].com/insulin-lispro-kwikpen-us-ifu-pdf on 7/24/25 at 9:51 a.m. revealed the following, in part: . Step 6: To prime your Pen, turn the Dose Knob to select 2 units. Step 7: Hold your Pen with the Needle pointing up. Tap the Cartridge Holder gently to collect air…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-25 · tag F0847 — isolatedInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident representative understood the purpose of binding arbitration agreements (an out of court alternate form of dispute resolution) for two Residents (Resident #8 and Resident #31) of three residents reviewed for arbitration.Findings include:Resident #8 (R8)Review of R8's Minimum Data Set (MDS) assessment dated [DATE], revealed admission to the facility on 5/12/22, with active diagnoses that included: Alzheimer's Disease, Non-Alzheimer's dementia, and anxiety disorder.During an interview on 7/25/25 at 9:10 a.m., Social Worker A reported R8 signed the arbitration agreement on 1/9/25. Social Worker A reported R8 had a responsible party (an individual designated to oversee various aspects of a resident's care and well-being) put in place which began on 1/17/25. Social Worker A acknowledged she did not review the arbitration agreement with the responsible party.Resident #31 (R31)Review of R31's MDS assessment dated [DATE], revealed admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-06 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the call light communication system was fully operational for 6 Residents (#1, #2, #6, #9, #10, & #11), out of the total population of 46 residents residing in the facility. This deficient practice resulted in residents' inability to utilize the call light system for emergency care needs, delayed provision of care and resident dissatisfaction. Findings include: This deficiency pertains to Intakes MI00146426 & MI00147954 which both alleged the facility call lights were not operational. Resident #2 (R2) Review of Intake MI00147954 revealed; Complainant (F) states the resident call light also wasn't working (on 10/1/24) . between 10/7/24 and 10/11/24 the resident's (R2's) call light still wasn't working . during a visit with the resident [Complainant F] pressed [R2's] call button because they needed to have a bowel movement and needed help getting to the bathroom. The complainant states no one was responding so [Complainant F] went…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-06 · tag F0572 — isolatedGive residents a notice of rights, rules, services and charges.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide information regarding facility rules and regulations, including denture loss, prior to or upon admission to the facility for one Resident (R2) of three residents reviewed for notice of rights and rules. Findings include: This deficiency pertains to Intake MI00147954. Review of the Complaint Intake MI00147954 on 12/3/24 revealed the following, in part: .During the late afternoon on 9/29/2024 [Complainant F] cleaned the residents top and bottom dentures per his request and put them back in their case on his bedside table. The complainant states on 9/30/24 [they] received a call from the facility staff asking if [they] took the residents (R2's) dentures home . because they were missing. The complainant states [they] went to the facility at 5:00 p.m., and an aide [Certified Nurse Aide E] told [Complainant F] that [CNA E] saw the dentures on the nightstand the following evening and when he went into the room in the morning, they were missing . the residents' dentures still haven't been found . During a telephone…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-06 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to respond timely to a change in condition for one Resident (R2) of three Residents reviewed for a change in condition. This deficient practice resulted in delayed transfer and treatment of an identified changed in condition. Findings include: This deficiency pertains to Intake MI00147954. Review of the Complaint Intake MI00147954 revealed the following, in part: .Complainant (F) . on 10/11/24 visited the resident (R2) and noticed his eyes were closed, but [R2] was flailing their arms and legs and appeared to be in pain . [Complainant F] alerted nursing staff and was told it was part of [R2's] decline and nothing to worry about . [Complainant F] visited the resident again on 10/12/24 and [R2] was in worse condition . [Complainant F] found [Registered Nurse (RN) B] and told [RN B] that they wanted the resident sent to the hospital. The Complainant states [RN B] said they needed to finish what they was doing and then they'd call the doctor. The complainant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-06 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to appropriately assess weights to assist in identification and prevention of significant weight loss for three Residents (R2 , R4, & R8), of six residents reviewed for weight management. This deficient practice resulted in inadequate weight documentation/tracking and the development of a significant weight loss for R2. Findings include: This deficiency pertains to Intake MI00147954. Review of R2's Minimum Data Set (MDS) assessment, dated 10/3/24, revealed R2 was admitted to the facility on [DATE] with active diagnoses that included the following, in part: heart failure, urinary tract infection, acute pyelonephritis, and metabolic encephalopathy. R2 scored 4 of 15 on the Brief Interview for Mental Status (BIMS) reflective of severe cognitive impairment. Review of the 10/13/24 Hospital Progress Note , revealed the following, in part: . Assessment/Plan: Malnutrition/Cachexia (wasting away appearance): Documented 30-pound weight loss (significant weight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe, clean, homelike environment for all facility residents. This deficient practice resulted in the potential for injury and dissatisfaction with the living environment. Findings include: During the initial screening of residents on 8/5/24 at approximately 12:30 p.m., the facility carpet in all hallways was observed stained, bleached in color, and with separated carpet tile seams. The carpeting had many brown, orange, and other stains that appeared to be uncleanable. Resident #15's (R15's) room was observed on 8/7/24 at 8:23 a.m., accompanied by Registered Nurse (RN) P, which showed the presence of a large gap (area for potential entrapment) at the foot of R15's bed. RN P estimated the gap between the bed mattress and the bed footboard was between five to six inches. The bed footboard had a strip of peeling, vinyl laminate, hanging from the footboard. The radiator covers on the heating unit directly under the right edge of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0726 — failed to have competent, trained nursing staff — widespreadEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure two Certified Nurse Aides (CNA) [ L & N] had yearly competency training, including demonstration in skills and techniques necessary to care for the facility population. Findings include: During an interview on 8/7/24 at 11:39 a.m., the Director of Nursing (DON) stated, competency training is completed upon hire and annually, but I can't recall when last competencies were completed. The DON referred this surveyor to Human Resources/Business Office Manager H. During an interview on 8/7/24 at 11:47 a.m., the Human Resources/Business Office Manager H stated I do not have staff competencies. During an interview on 8/7/24 at 12:12 p.m., the DON stated, competencies are completed in May or June, but I do not know where they are. During an interview on 8/7/24 at 12:39 p.m., the Human Resource/Business Office Manager H stated, we are trying to find the competencies . I just don't have anything for you. During an interview on 8/12/24 at 1:03 p.m., the Nursing Home Administrator (NHA) stated, we do not have a policy on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to complete a performance review for five of five Certified Nurse Aides (CNA's) [F, L, M, N, & O] at least once every 12 months. Findings include: Review of facility personnel records revealed the following: CNA F was hired on 11/30/22 with no performance review. CNA L was hired on 11/21/22 with no performance review. CNA M was hired on 4/12/16 with no performance review. CNA N was hired on 10/26/22 with no performance review. CNA O was hired on 3/14/23 with no performance review. During an interview on 8/7/24 at 11:47 a.m., the Human Resource/Business Office Manager H stated, I don't have the staff evaluations. During an interview on 8/7/24 at 12:39 p.m., the Human Resource/Business Office Manager H stated, we are trying to find them .I don't have anything to give you. During an interview on 8/12/24 at 1:03 p.m., the Nursing Home Administrator (NHA) stated, we do not have a policy on performance reviews for staff.
- Potential for harm · F2024-08-12 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to enter the census (total number of residents) on the facility staffing information posting used to calculate appropriate levels of staffing. This deficient practice resulted in the potential for inaccurate staffing levels. Findings include: A review of the direct care staffing hours (Nursing Department Daily Staffing sheets) on 8/7/24 revealed no resident census information on 1/6/24, 1/7/24, 1/13/24, 1/14/24, 1/20/24, 1/21/24, 1/27/24, 1/28/24, 2/3/24, 2/4/24, 2/10/24, 2/11/24, 2/17/24, 2/18/24, 2/24/24, 2/25/24, 3/2/24, 3/3/24, 3/9/24, 3/10,24, 3/16/24, 3/17/24, 3/23/24, 3/24/24, 3/30/24, and 3/31/24. During an interview on 8/7/24 at 10:09 a.m., the Nursing Home Administrator (NHA) acknowledged the resident census information was not posted on the Nursing Department Daily Staffing sheets. The NHA stated, the sheets should have the census on those sheets .she didn't fill those out right. Review of facility policy titled Nurse Staffing Posting Information last revised dated 3/24 . read in part, the nurse staffing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety as evidenced by: - Failing to ensure expired food was discarded. - Failing to maintain three freezers in a sanitary condition. - Failing to ensure the dietary ice machine was cleaned in a manner which prevented potential contamination of ice used by residents. - Failing to ensure the facility dishwasher properly sanitized all items. This deficient practice had the potential to result in food borne illness among any or all 46 residents in the facility who receive meals. Findings include: On 8/5/24 at 12:15 PM, an initial tour of the kitchen was made with Dietary Manager (Staff) B. There was a gallon container of fruit salad in the walk-in refrigerator dated as opened 7/17/24 and a use by date of 7/22/24. Staff B stated she would throw this out as it had expired. The walk-in refrigerator also contained an unlabeled undated gallon jug of juice which Staff B identified as cranberry juice. Staff B stated this should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to complete a comprehensive facility assessment that included training that resulted in the potential for unidentified resources necessary to provide care and services to the resident population. Findings include: During an interview on 8/7/24 at 11:39 a.m., with the Director of Nursing (DON) revealed the competency /training list did not include training on ethics, communication, resident rights, infection control, abuse and neglect, or Quality Assurance Performance Improvement (QAPI). The DON was queried about the Facility Assessment to include training. The DON stated, staff receive education on [Facility Continuing Education Provider] and I am unaware of the training required on facility assessment. During an interview on 8/12/24 at 1:12 p.m., the Nursing Home Administrator (NHA) was queried regarding training for staff and if it would be in the Facility Assessment the NHA stated, I don't know about the trainings you brought up (QAPI, infection control, communication, resident rights, abuse, compliance, ethics, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0851 — widespreadElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to report Payroll Based Journal (PBJ) information to CMS (Centers for Medicare and Medicaid Services). This deficient practice resulted in inaccurate reporting of staffing levels with the potential to affect all 45 residents. Findings include: Review of the CMS PBJ Staffing Data Report FY (fiscal year) Quarter 2 2024 (January 1- March 31) revealed the metric Excessively Low Weekend Staffing Triggered with Submitted Weekend Staffing is excessively low with infraction dates being : 1/6/24, 1/7/24, 1/13/24, 1/14,24, 1/20/24, 1/21/24, 1/27/24, 1/28/24, 2/3/24, 2/4/24, 2/10/24, 2/11/24, 2/17/24, 2/18/24, 2/24/24, 2/25/24, 3/2/24, 3/3/24, 3/9/24, 3/10,24, 3/16/24, 3/17/24, 3/23/24, 3/24/24, 3/30/24, and 3/31/24. During an interview on 8/7/24 at 10:10 a.m., the Nursing Home Administrator (NHA) stated, I do not know what happened with the PBJ information, it probably wasn't entered right. Review of facility policy titled Payroll Based Journal last revised dated 6/24 . read in part, it is the policy of this facility to electronically…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-12 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement, monitor, and document the antibiotic stewardship program. This deficient practice has the potential to affect all residents with exposure to unnecessary medications, antibiotic resistance, and infection. Findings include: During an interview on 8/7/24 at 12:58 p.m., the Director of Nursing/Infection Preventionist (DON/IP) stated, I do not have a current listing for antibiotic stewardship from June or July, I have not been tracing or monitoring the use of antibiotics. During an interview on 8/8/24 at 9:32 a.m., this surveyor queried the DON/IP to review the antibiotic stewardship binder for the past 3 months. The DON/IP stated, I have nothing written for antibiotics on a line listing . I haven't done any of it .we get a report from the pharmacy and look at that. During an interview on 8/8/24 at approximately 11:00 a.m., this surveyor queried the DON/IP to review a resident who received antibiotics. The DON/IP stated, I have not tracked anyone who has received antibiotics, I have nothing to show you regarding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to educate and offer COVID-19 vaccination for staff resulting in increased risk for COVID-19 infections and the potential spread of COVID-19 infection to other residents, staff, and visitors. Findings include: During an interview on 8/7/24 at 3:05 p.m., the Director of Nursing (DON) stated, there has not been any education about COVID-19 for staff or COVID-19 vaccine offered to staff. During an interview on 8/12/24 at 1:08 p.m., the Nursing Home Administrator (NHA) stated, we used to educate and offer education and the COVID-19 vaccine . it has not been offered .and not offered every month. During an interview on 8/12/24 at 2:34 p.m., Registered Nurse (RN) S stated, I have not been educated about COVID-19 or offered the COVID-19 vaccine the last almost two years that I have worked at this facility. Review of facility policy titled Employee Vaccinations last revised 10/23 . read in part, 1. vaccination offerings: [Facility] will provide . COVID-19 vaccinations .all healthcare providers (HCP) will be offered the COVID-19…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-12 · tag F0909 — failed to maintain a comfortable temperature — widespreadRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to conduct regular inspections of all bed frames, mattresses, and bed rails to identify areas of potential entrapment for all facility residents. This deficient practice resulted in the potential for risk of injury to all 47 vulnerable facility residents. Findings include: Observation of Resident R15's room on 8/7/24 at 8:23 a.m., accompanied by Registered Nurse (RN) P, showed the presence of a large gap (area for potential entrapment) at the foot of R15's bed. RN P estimated the gap between the bed mattress and the bed footboard to be between five to six inches. During an observation and interview on 8/7/24 at approximately 1:20 p.m., Staff Q was asked for a tape measure. Staff Q measured the gap between the end of R15's mattress and the footboard on the bed. Staff Q said the gap between the footboard and the mattress was between 5 and 5.5 inches, which he acknowledged was outside of the acceptable measurement of 4 inches to prevent resident entrapment. During an interview on 8/8/24 at 2:42 p.m., Maintenance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-12 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to conduct regular inspections of all bed frames, mattresses, and bed rails to identify areas of potential entrapment for all facility residents. This deficient practice resulted in the potential for zones of entrapment to remain unidentified posing a risk to all 45 vulnerable facility residents. Findings include: Observation of the room for Resident #15 (R15) on 8/7/24 at 8:23 a.m., accompanied by Registered Nurse (RN) P, revealed the presence of a large gap (area for potential entrapment) at the foot of R15's bed. RN P estimated the gap between the bed mattress and the bed footboard to be between five to six inches. During an observation and interview on 8/7/24 at approximately 1:20 p.m., Staff Q was asked for a tape measure. Staff Q measured the gap between the end of R15's mattress and the footboard on the bed. Staff Q said the gap between the footboard and the mattress was between 5 and 5.5 inches, which he acknowledged was outside of the acceptable measurement of 4 inches to prevent resident entrapment.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-12 · tag F0808 — failed to follow doctor-ordered diets — patternEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility: - failed to ensure that one resident (R2) received food in the appropriate form as prescribed by a physician and - failed to ensure the appropriate nutritive content was served to 46 residents receiving meals from the dietary department. Findings include: During the lunch meal service on 8/6/24 at 12:03 PM, the dietary tray line was observed. The menu consisted of turkey casserole and corn. The turkey casserole contained diced turkey meat approximately ½ inch wide, ½ inch deep and in varying lengths from ¾ inch to 1 1/2 inches . The Dietary Manager (Staff) B explained the casserole was substituted for fried chicken, which had not come in on the delivery truck. Staff B stated there were two residents who required mechanically altered food. Staff B said she did not grind the turkey but tried not to give (R2) any chunks. The tray card for R2 was reviewed and read in part, Diet order: 5-Minced and moist. *General . Alerts: All food chopped. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-12 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to provide written transfer notification to the resident and resident's representative for one Resident (R45) of two residents reviewed for transfers out of the facility. Findings include: Resident #45 (R45) On 8/4/24, R45 was transferred to the hospital with nausea/vomiting and uncontrolled pain. During an interview on 8/7/24 at 5:20 PM, the Regional Clinical Consultant Registered Nurse A stated the facility did not send written notifications to the resident or resident representatives and she had never heard of this. During an interview on 8/8/24 at 12:18 PM, the Nursing Home Administrator said they did complete a transfer form but it was not given or mailed to the resident or resident representative.
- Potential for harm · Dcited before2024-08-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide wound care per comprehensive care plan, per physician orders and without proper infection control practices for one Resident (R47) out of 12 sample residents. This deficient practice resulted in the potential for delayed wound healing and potential for infection. Findings include: Review of the Minimum Data Set (MDS) assessment for R47, dated 7/25/24, revealed admission to the facility on 4/18/24 following a short-term hospital stay. R47 scored 13 of 15 on the Brief Interview for Mental Status (BIMS) reflective of intact cognition. R47 had unclear speech and was usually able to be understood and understand others. Active diagnoses upon admission included the following, in part: stroke, aphasia, hemiplegia (paralysis of one side of the body). R47 required Supervision or touching assistance, where the helper provided verbal cues and/or touching/steadying and/or contact guard assistance as the Resident rolled from side to side. Review of R47's Physician Order Summary, retrieved 8/5/24, revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate supervision to prevent a fall for one Resident (R50) of two residents reviewed for falls. This deficient practice resulted in a fall with injury (fractured hip), and a decline in condition. Findings include: Review of the facility Investigation Summary revealed the following, in part: .R50 suffered a right hip fracture after an unwitnessed fall that occurred on [DATE] at approximately 8:15 PM. RN (Registered Nurse) caring for resident responded immediately after receiving a phone call at the nurse's station from [R50's] roommate .Resident was then transferred to [Acute Care Hospital] for imaging, d/t (due to) complaints of right hip pain . Resident was non-compliant with using her call light when needing assistance with ambulation while admitted to [Facility Name] . The Investigation Summary documented R50 scored 3 of 15 on the Brief Interview for Mental Status (BIMS), reflective of severe cognitive impairment, and diagnoses that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-12 · tag F0942 — isolatedEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure the provision of training on resident rights training for two of five staff reviewed for resident right training. This deficient practice had the potential of facility staff violating the rights of all 45 residents in the facility. Findings include: Review of [Vendor] Computer training logs on 8/7/24 at approximately 4:00 p.m., revealed the following staff had no resident rights training: Certified Nurse Aide (CNA) L was hired on 11/21/22 and CNA N was hired on 10/26/22 Review of Facility Assessment (FA) did not include a requirement for the provision of resident rights training for staff. Review of facility policy titled Resident Rights last revised .dated 2/24, read in part the facility will ensure that all direct care and indirect care staff members .are educated on the rights of residents.
- Potential for harm · D2024-08-12 · tag F0944 — isolatedConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure the provision of training on Quality Assurance Performance Improvement (QAPI) training for one L of five staff reviewed for QAPI training. This deficient practice had the potential to result in unmet care needs due to an ineffective performance improvement program. Findings include: Review of [Vendor] Computer training logs on 8/7/24 at approximately 4:00 p.m., revealed the following staff had no QAPI training: Certified Nurse Aide (CNA) L was hired on 11/21/22. Review of Facility Assessment (FA) did not include a requirement for the provision of QAPI training for staff. Request for QAPI policy from this Surveyor. Facility did not provide QAPI policy prior to exit from facility on 8/12/24
- Potential for harm · D2024-08-12 · tag F0945 — failed to train staff on abuse prevention — isolatedInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure the provision of training on infection control for one of five staff reviewed for infection control training. This deficient practice had the potential for the spread of diseases and infectious processes to all 45 residents in the facility. Findings include: Review of [Vendor] Computer training logs on 8/7/24 at approximately 4:00 p.m., revealed the following staff had no infection control training: Certified Nurse Aide (CNA) O was hired on 3/14/23. Review of Facility Assessment (FA) did not include a requirement for the provision of infection control training for staff. Review of facility policy titled Infection Prevention and Control Program last revised .dated 12/19, read in part . all staff shall receive training .regarding the facility's infection prevention and control program.
- Potential for harm · D2024-08-12 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure nurse aide training of no less than 12 hours per year for two Certified Nursing Assistants (CNA) L and N of five CNA's reviewed for nurse aide training hours. This deficient practice resulted in the potential for unmet resident care needs for all 45 residents in the facility. Findings include: During an interview on 8/7/24 at 11:47 a.m. Human Resource/Business office Manager H revealed the 12 hours of annual CNA training is based on the CNA's hire date. On 8/7/24 at approximately 12:30 p.m., a review of CNA L training log revealed L was hired on 11/21/22 and had only 10 hours of in-service training. A review of CNA N training log revealed that N was hired on 10/26/22 and had only 11.75 hours of in-service training. During an interview on 8/12/24 at 1:12 p.m., the Nursing Home Administrator (NHA) stated, there is no way we can communicate to the staff about completing any trainings or what they have to do for training .it is on the [Vendor] training and that is what we do for training. Review of facility policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-01 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a 30-day written notice of discharge with notification to the Office of the State Long-Term Care Ombudsman and the State Agency for one Resident (R1) of three residents reviewed for notice before discharge. This deficient practice resulted in an inappropriate discharge from the facility without notification of discharge and appeal rights to the Resident and/or Resident's Representatives. Findings include: This deficiency pertains to Complaint Intake #MI00143858. Review of R1's Minimum Data Set (MDS) Annual assessment, dated (in process) 4/6/24, revealed R1 was admitted to the facility on [DATE] with active diagnoses that included: stroke, heart failure, end-stage renal disease, neurogenic bladder (with surgical placement of a suprapubic catheter), diabetes mellitus, Non-Alzheimer's dementia, depression, antisocial personality disorder, chronic obstructive pulmonary disease, hemiplegia (paralysis of one side of the body), morbid obesity, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-01 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide medically related social services pertaining to discharge for one Resident (R1) of three residents reviewed for discharges. This deficient practice resulted in an inappropriate involuntary discharge, failure to inform the Resident and/or Resident Representative of their involuntary discharge appeal rights, and emotional distress based on a reasonable person standard. Findings include: This deficiency pertains to Complaint Intake #MI00143858 which alleged the facility failed to complete and thorough discharge plan for R1 .There is concern that [Nursing Home Name] performed an unsafe and unprepared discharge that has now placed [R1] at risk of harm due to having no services and no proper caretaker . Review of R1's Minimum Data Set (MDS) Annual assessment, dated (in process) 4/6/24, revealed R1 was admitted to the facility on [DATE] with active diagnoses that included: stroke, heart failure, end-stage renal disease, neurogenic bladder (with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-03 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Linked intake MI00142531 Based on interview and record review, the facility failed to report timely an allegation of misappropriation of resident property (narcotics) to the State Agency (SA) for one Resident (R4) of four residents reviewed for abuse reporting. Findings include: Review of R4's Electronic Medical Record (EMR) revealed admission to the facility on [DATE] with diagnoses including neurocognitive disorder with lewy Bodies, reduced mobility, and muscle weakness. R4's 12/8/23 Minimum Data Set (MDS) assessment revealed she was unable to complete the Brief Interview for Mental Status (BIMS) score but was not marked for her cognitive status. Further review showed R4 had not received any scheduled or as needed (PRN) pain medications in the last five days of this review. Review of R4's 3/9/24 MDS assessment revealed she scored a 15/15 on the BIMS score, indicative of R4 being cognitively intact. On 4/2/24 at approximately 10:00 a.m., The Nursing Home Administrator (NHA) and Director of Nursing (DON) were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-03 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Linked intake MI00142531 Based on interview and record review, the facility failed to conduct a thorough investigation for a misappropriation of resident property (narcotic medication) for one Resident (R4) of four residents reviewed for abuse. This deficient practice resulted in undetected abuse and/or misappropriation and the potential for unmet care needs: Findings include: Review of R4's Electronic Medical Record (EMR) revealed admission to the facility on [DATE] with diagnoses including neurocognitive disorder with Lewy Bodies, reduced mobility, and muscle weakness. R4's 12/8/23 Minimum Data Set (MDS) assessment revealed she was unable to complete the Brief Interview for Mental Status (BIMS) score but was not marked for her cognitive status. Further review showed R4 had not received any scheduled or as needed (PRN) pain medications in the last five days of this review. Review of R4's 3/9/24 MDS assessment revealed she scored a 15/15 on the BIMS score, indicative of R4 being cognitively intact. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-07-14 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety as evidenced by failing to hold food at proper temperature being stored in a walk in cooler. These deficient practices have the potential to result in food borne illness among any and all 53 residents of the facility. Findings include: On 7/11/23 between approximately 7:30 AM and 9:45 AM, initial tour observations were conducted of the kitchen. The walk in cooler (WIC) unit was observed to be recording an ambient air temperature of 47°F, as indicated on the external digital thermometer next to the door. A thermometer on the interior of the WIC and confirmed and matched the 47°F temperature reading of the external digital. Temperatures were measured on potentially hazardous food products which were identified by [NAME] B as having been in the WIC cooler overnight. This was conducted to demonstrate any differences between the current ambient air and food product temperature in the unit. A gallon of milk,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-07-14 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to intake # MI00131776 This citation has 2 Deficient Practice Statements (DPS) DPS 1 Based on interview and record review, the facility failed to implement an effective and current system of surveillance of staff illnesses to identify possible communicable diseases and infections to prevent the spread of an illness/outbreak. This deficient practice placed all residents residing in the facility at risk for the potential of the development and spread of disease and infection and the potential for an outbreak to go undetected. Findings: During an interview on 07/13/23 at 10:54 AM, Director of Nursing (DON) reported that she had taken over the Infection Control Program in June of 2023 from the previous DON. DON reported that the previous DON had not been tracking staff illnesses and had not been completing the line listing for staff illness outside of COVID-19 illnesses/symptoms. DON reported that tracking staff illness is a high priority in order to keep the residents safe and prevent an outbreak. DON reported that since she took over the Infection Control…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-07-14 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interview, the facility failed to provide an environment which was safe, sanitary and functional for residents, staff and visitors, as evidenced by compressed gas cylinders being unrestrained, corridor hand rails which were missing or in conditions to cause injury, and allowing a potential cross connection between the potable water supply and garbage disposal drain in the kitchen. These deficient practices have the potential to result in injury or illness to all 63 residents in the facility. Findings include: On 7/11/23 at 8:05 AM, again at 8:45 AM, 1:30 PM, then on 7/12/23 at 8:30 AM, a cylinder of compressed oxygen was observed inside the door of the clean laundry room, adjacent to the laundry services room. The tank was free standing approximately 30 from the wall and among other cylinders which were restrained from falling over. The failure to restrain compressed gas cylinders has the potential to result in the tank falling over, severing the regulator on top and creating a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-07-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #28 (R28) Review of an admission Record reflected R28 admitted to the facility on [DATE] with diagnoses that included type 2 diabetes, weakness, urine retention, dementia without psychotic disturbance, mood disturbance or anxiety and abnormalities of gait and mobility. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] reflected R28 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) assessment score of 13/15 and was independent with locomotion on the unit. Resident #25 (R25) Review of an admission Record reflected R25 admitted to the facility with diagnoses that included anxiety, a personal history of traumatic brain injury, adjustment disorder, contracture of the right hand, post-traumatic seizures and abnormalities of gait and mobility. Review of a quarterly MDS assessment dated [DATE] reflected R25 was cognitively intact as evidenced by a BIMS score of 12/15 and required limited assistance from 1 person for locomotion on the unit. Review of a Facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #1 (R1) Review of an admission Record reflected R1 admitted to the facility with diagnoses that included Type 2 Diabetes with foot ulcer, morbid (severe) obesity, bipolar disorder, dysphagia, obstructive sleep apnea, muscle weakness, borderline personality disorder, major depressive disorder, generalized anxiety disorder and gastroparesis. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] reflected that R1 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15/15. R1 needed extensive assistance from two people for bed mobility, transfers and toilet use and needed extensive assistance from one person for dressing. Review of a Facility Reported Incident (FRI) reflected that on 12/4/23 at approximately 4:00 AM, Licensed Practical Nurse (LPN) O was witnessed by Certified Nurse Aide (CNA) P and an alert and oriented resident yelling at R1 and telling her to go to her room for smacking her lips. R1 reported the interaction to LPN R and the incident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00131776 Based on interview and record review, the facility failed to honor resident preferences for customary routines and activities for 3 residents (Residents #1, #30 and #48) resulting in depersonalization and diminished quality of life. Resident #1 (R1) Review of an admission Record reflected R1 admitted to the facility with diagnoses that included Type 2 Diabetes with foot ulcer, morbid (severe) obesity, bipolar disorder, dysphagia, obstructive sleep apnea, muscle weakness, borderline personality disorder, major depressive disorder, generalized anxiety disorder and gastroparesis. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] reflected that R1 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15/15. R1 needed extensive assistance from two people for bed mobility, transfers and toilet use and needed extensive assistance from one person for dressing. The assessment also revealed R1 was sometimes incontinent of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-14 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide quality care to two resident's (Resident #31 and Resident #36) by (a) not administering pain medications, (b) not documenting neurological assessments completely, (c) not tracking behaviors, (d) not re-assessing the need for high doses of antipsychotic medications, (e) not checking vital signs on a daily basis as required by documentation, (f) not monitoring lab values when administering supplements, and (g) not notifying the physician when a medication was unavailable for greater than 2 days, resulting in the resident's not functioning at the highest possible functional level of well-being. Findings: Resident #31(R31) Review of an admission Record revealed R31 was an [AGE] year-old female, admitted to the facility on [DATE], following multiple falls at home that resulted in two lumbar vertebral fractures and a broken rib. R31 had pertinent diagnoses of Dementia, COPD (chronic obstructive pulmonary disease), high blood pressure,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure adequate monitoring, assessment and care for 1 resident (Resident #3) with an indwelling catheter, reviewed for urinary catheter/UTI (urinary tract infection) care, resulting in the increased potential for infection and urinary complications. Findings include: Resident #3 (R3) Review of an admission Record revealed R3 was an [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: retention of urine. Review of R3's Physician Order revealed, Monitor residents Foley catheter for SS (signs and symptoms) of UTI (urinary tract infection), monitor vitals and temp. Report to PCP (primary care provider) any changes. Ok to flush per standing order. every shift Monitor for SS of UTI Start Date 10/05/2022. Monitoring for other types of infection, obstruction, securement, and compromise of the closed system was not included. Review of R3's Physician Order revealed, Maintain 16 FR/ 10 ML foley catheter to straight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$180,775 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $180,775 — penalty dated 2024-08-12
- Medicare payment denial — starting 2024-09-06 for 13 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to MISSION POINT HEALTHCARE SERVICES — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.8 | -1.8 vs chain |
| Health inspection | 1 of 5 | 2.3 | -1.3 vs chain |
| Staffing | 4 of 5 | 3.9 | +0.1 vs chain |
| Quality measures | 4 of 5 | 4.1 | ≈ chain avg |
The other 13 homes this chain runs (chain average 2.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MISSION POINT NORTHERN MICHIGAN HOLDING LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/01/2020 |
| ROSENBERGER, ROBERTA | Individual | W-2 MANAGING EMPLOYEE | — | since 10/01/2020 |
| USITALO, BETTY | Individual | W-2 MANAGING EMPLOYEE | — | since 10/01/2020 |
| MALI, HARI | Individual | CORPORATE OFFICER | — | since 10/01/2020 |
| MISSION POINT MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2020 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $878K paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235552. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.