Norview Heights Rehabilitation And Nursing
827 Norview Avenue, Norfolk, VA 23509 · For profit - Corporation · 60 certified beds · (757) 853-6281 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (70%) runs well above the national median (45%)
- its last standard health inspection was over 4 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.4% | 14.9% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.5% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.4% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.2% | 1.6% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 48.0% | 18.7% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.1% | 3.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 21.7% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 17.7% | 20.6% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 98.0% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 10.1% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 24.1% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.8% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 75.8% | 73.6% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 21.3% | 22.3% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.4% | 11.5% | 12.0% | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
44.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 45 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 90.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 21 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 31% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 44.8%CMS range 35.1–61.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.6%CMS range 6.4–13.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 90.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 76.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 85.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 83.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.1%CMS range 3.0–13.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.03 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 60 beds and averages 55.9 residents a day — about 93% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.24 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.69 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.62 hrs/resident/day on weekends vs 3.49 on weekdays — 25% thinner on weekends — a notable drop. RN hours go from 0.63 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 70% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 4 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 11 most serious are shown; the remaining 35 are one tap away and print in full.
- Actual harm · Gcited before2018-05-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, clinical record review, the facility staff failed to ensure one resident (Resident #36), of 18 residents in the survey sample, remained free of accident hazard that resulted in a fall with fracture that resulted in harm of past non compliance. The findings included: Resident #36 was admitted to the facility on [DATE]. Diagnoses for Resident #36 included but were not limited to Alzheimer's disease and Cervical Fracture. Resident #36's admission Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 11/4/16 coded Resident #36 with a BIMS (Brief Interview for Mental Status) score of 8 out of a possible 15 indicating a moderate cognitive impairment. Resident #36 required extensive assistance with 2 staff member assist for bed mobility and transfers as documented on the admission Minimum Data Set with an Assessment Reference Date of 11/4/16. Resident #36 was hospitalized on [DATE] after being found lying…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-17 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, clinical record review, and review of facility documents, the facility staff failed to ensure a resident was free from staff coercion and harassment for 1 of 2 residents (Resident #1), in the survey sample. The findings included: Resident #1 was originally admitted to the facility 6/22/23 and had not been discharged from the facility. The resident's diagnoses included Major depressive disorder, recurrent, mild, generalized anxiety disorder, borderline personality disorder, PTSD and stroke with right hemiplegia. The annual Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/3/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #1's cognitive abilities for daily decision making were intact. The active care plan had a problem dated 8/2/23 which stated the resident has an ADL self-care performance deficit related to CVA. The goal stated the resident will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-12 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review, the facility staff failed to inform the Resident and the resident's representative of the administration of expired insulin for 1 of 3 residents (Resident #2) in the survey sample. The findings include: The facility staff notify Resident #2 and her family that she was administered expired Insulin Lispro. Resident #2 was originally admitted to the facility [DATE] and readmitted [DATE] after an acute care hospital stay. The current diagnoses included Type 2 Diabetes Mellitus. The quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of [DATE] coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 9 out of a possible 15. This indicated Resident #2 cognitive abilities for daily decision making were moderately impaired. In sectionG(Physical functioning) the resident was coded as requiring extensive assistance of one person with bed mobility, transfers, locomotion, dressing, eating,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-12 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interviews, clinical record review, and facility document review, the facility staff failed to provide routine wound care treatments for 1 of 3 residents (Resident #1) in the survey sample. The findings included: Resident #1 was originally admitted to the nursing facility on 07/10/21. Diagnosis for Resident #1 included but not limited to Quadriplegia, Type II Diabetes, Transmetatarsal Amputation (TMA - removal of toes) to the left and right foot, and morbid obesity. The Minimum Data Set (MDS - an assessment protocol) a quarterly assessment with an Assessment Reference Date (ARD) of 07/18/23 coded Resident #1 with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating no cognitive impairment. The MDS coded Resident #1 total dependence of two with bathing and toilet use, total dependence of one with personal hygiene, extensive assistance of two with bed mobility and transfer, extensive assistance of one with dressing and supervision with eating for Activities of Daily Living (ADL) care. Resident #1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-12 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, clinical record review, and facility document review, the facility staff failed to ensure a Resident was administered the correct insulin for 1 of 3 residents (Resident #1) in the survey sample. The findings included: Resident #1 was originally admitted to the nursing facility on 07/10/21. Diagnoses for Resident #1 included but not limited to Quadriplegia and Type II Diabetes. For Resident #1, the facility staff failed to ensure he received the correct insulin. Resident #1 was originally admitted to the nursing facility on 07/10/21. Diagnosis for Resident #1 included but was not limited to Quadriplegia and Type II Diabetes. The Minimum Data Set (MDS - an assessment protocol) a quarterly assessment with an Assessment Reference Date (ARD) of 07/18/23 coded Resident #1 with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating no cognitive impairment. The MDS coded Resident #1 total dependence of two with bathing and toilet use,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the facility's medication storage review of 1 medication cart and 1 medication room; the facility staff failed to ensure expired insulin was discarded after the use by date (28 days) and that they predated 2 vials of insulin before use. The findings included; On [DATE] at approximately 3:35 PM a medication cart audit was conducted with Registered Nurse (RN) #4 on the Skilled unit. Stored inside of the medication cart were two unopened bottles of predated Lantus Insulin, one predated unopened Lantus Insulin Pen and one opened bottle of expired, beyond the 28-day usage insulin that had been administered to a resident. RN #4 said that she would usually date the insulin as they are delivered by pharmacy to the unit. The Unit Manager (UM) Registered Nurse (RN) #1 was observing RN #4 said that the insulin should not be predated until it's opened and the expired insulin should be off the cart and a new bottle ordered. [DATE] at approximately 4:15 PM., the above findings were shared with the Administrator, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-10-28 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on information gleamed during a complaint investigation, resident interview, staff interviews, and clinical record review, the facility staff failed to ensure clinical information and physician orders from specialty provider visits were incorporated to achieve continuity of care for 1 of 23 residents (Resident #9), in the survey sample. The findings included: Resident #9 was originally admitted to the facility 7/12/20, and was discharged from the facility 12/23/20, return not anticipated returning to the facility 9/22/20. Resident #9 diagnoses included; an open wound to the right foot, osteomyelitis of the right foot, amputation of the right fourth toe, spinal cord injury with right side weakness, a-fib and diabetes. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 7/17/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #9's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-10-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interviews and clinical record review, the facility staff failed to provide necessary care and services to prevent development of pressure injuries for 2 of 23 residents (Resident #8), in the survey sample. The findings included: 1. Resident #8 was originally admitted to the facility 8/29/20 and had never been discharged from the facility. The current diagnoses included; a neurogenic bladder, urinary retention with voiding trial failures, renal failure and morbid obesity. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/11/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #8's cognitive abilities for daily decision making were intact. In section H0100 the resident was coded for having an indwelling catheter. In section M0100 was coded resident had no pressure ulcer/injury, a scar over bony prominence, or a non-removable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-28 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff failed to ensure one resident (Resident #6) in the survey sample of twenty four residents was allowed the opportunity to formulate an Advance Directive. The Findings included: Resident #6 was admitted to the facility on [DATE] with diagnoses which included diabetes, end stage renal disease, failure to thrive, chronic kidney disease, congestive heart failure, hypertension, and a history of sepsis. The facility staff failed to assist Resident #6 with formulating an Advance Directive. A Quarterly Minimum Data Set (MDS) dated [DATE] assessed this resident in the area of Cognitive Patterns (Brief Interview for Mental Status) BIMS as a 9. A Care Plan dated 10/26/21 indicated that this resident received dialysis services. A facility form dated 09/03/2021 indicated: Advance Care Planning Tracking Form - residents/patients and or their responsible health care decision makers should be provided the opportunity to discuss advance care planning with appropriate staff members and medical providers within…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-28 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a medical record review, facility document review and staff interviews the facility staff failed to ensure a Notice of Medicare Non-Coverage was given timely prior to the last covered skilled day of 1/14/21 for one of 24 residents in the survey sample, Resident #20. The findings included: Resident #20 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses to include but not limited to; Viral Hepatitis and Epilepsy unspecified. Resident #20's Notice of Medicare Non-Coverage (NOMNC) document with Skilled Nursing Services ending on 1/14/21 was reviewed and is documented as follows: I have been notified that coverage of my services will end on the effective date indicated on this notice and that I may appeal this decision by contacting my QIO (Quality Improvement Organization). The SNF (Skilled Nursing Facility) ABN (Advanced Beneficiary Notice) form CMS-10055 was not provided to the resident due to an oversight. Written on the signature line for patient or representative was the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-10-28 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff failed to provide one resident (Resident #22) in the survey sample of twenty four residents with a Bed Hold Policy upon discharge to the hospital. The findings included: Resident #22 was admitted to the facility on [DATE] with diagnoses which included type II diabetes, angina, hypertension, deep vein thrombosis, and cocaine/alcohol dependence. Resident #22 was discharged to the hospital on [DATE]. He was not provided with a bed hold policy. A nursing note dated 09/29/21 indicated: Resident had a fall oob (out of bed) and evaluation of right groin surgical incision - due to increased swelling with purulent drainage. Resident sent to the hospital. A review of the clinical records did not indicate a Bed Hold Policy was provided upon discharge. During an interview on 10/29/21 at 11:15 A.M. with the Social Worker she was asked if Resident #22 received a bed hold policy/notice upon discharge to the hospital. The social worker stated, no. A Bed Hold Policy was requested during the survey but no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 35 citations
- Potential for harm · Dcited before2021-10-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to monitor daily weights and Blood Sugar checks per physician's orders for 1 of 24 residents (Resident #15), in the survey sample. The findings included: Resident #15 was originally admitted to the facility on [DATE] and readmitted on [DATE] after an acute care hospital stay. The current diagnoses included; Type 2 Diabetes Mellitus without Complications, Moderate Protein Calorie Malnutrition and Dysphagia, Oropharyngeal Phase. The Quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/05/2021 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #15 cognitive abilities for daily decision making were intact. In section G(Physical functioning) the resident was coded as requiring limited assistance of two persons for bed mobility, transfers and dressing.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-10-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to monitor one resident after sustaining an injury after falling by obtaining neurological checks. For 1 of 24 residents (Resident #16), in the survey sample. The findings included: Resident #16 was originally admitted to the facility on [DATE] after an acute care hospital stay. The resident has never been discharged from the facility. The current diagnoses included; Cerebral Infarction Unspecified and Muscle weakness. The admissions Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/13/2021 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #16 cognitive abilities for daily decision making were intact. In section G(Physical functioning) the resident was coded as requiring extensive assistance of one person for bed mobility, transfers, dressing, eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-28 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and clinical record review, the facility's staff failed to ensure appropriate care and services were provided to prevent/reduce trauma to the urethra and bladder, and other complications such as pressure ulcer development while utilizing an indwelling catheter for 1 of 32 residents (Resident #8), in the survey sample. The findings included: Resident #8 was originally admitted to the facility 8/29/20 and had never been discharged from the facility. The current diagnoses included; a neurogenic bladder, urinary retention with voiding trial failures. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/11/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #8's cognitive abilities for daily decision making were intact. In section H0100 the resident was coded for having an indwelling catheter. Resident #8 had a physician's order for an indwelling urinary Foley catheter to straight drainage 16 French with a 10 milliliter…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-10-28 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff failed to ensure ongoing communication and collaboration with the dialysis facility for one resident (Resident #6) in the survey sample of twenty four residents. The findings included: Resident #6 was admitted to the facility on [DATE] with diagnoses which included diabetes, end stage renal disease, failure to thrive, chronic kidney disease, congestive heart failure, hypertension, and a history of sepsis. The facility staff failed to ensure Resident #6 daily dialysis communication book was available. A Quarterly Minimum Data Set (MDS) dated [DATE] assessed this resident in the area of Cognitive Patterns (Brief Interview for Mental Status) BIMS as a 9. A Care Plan dated 10/26/21 indicated that this resident received dialysis services. Dialysis - AV fistula shunt- palpate gently over area with fingertips or palm of hand. Check complete dialysis communication log record on return from dialysis appointments for any reports. Collaborate with RD at dialysis center about weights, outcomes of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-10-28 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on the facility's medication storage review of 1 medication cart and 1 medication room; the facility staff failed to ensure two opened containers of eye drops included the opened date. The findings included; On 10/26/21 at approximately 1:15 PM a medication cart audit was conducted with LPN (Licensed Practical Nurse) #1. Stored inside of the medication cart were two opened bottles of eye drops without open dates written on the bottles. (Latanoprost 0.095% expires 7/20/22 and Opthalmic Ultra eye drops expire 7/20/22). LPN #1 stated. They should put a date on them. On 10/26/21 at approximately 2:00 PM an interview was conducted with RN (Registered Nurse/Unit Manager) #1 concerning the above eye drops. She stated. When they open a bottle they should put a date on them. If no date they should discard and reorder the medications. On 10/28/21 at approximately 4:25 p.m., the above findings were shared with the Administrator and Corporate Consultant. An opportunity was offered to the facility's staff to present additional information but no additional information was provided.
- Potential for harm · D2021-10-28 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility documentation review the facility staff failed to provide a safe, functional, sanitary, and comfortable environment for residents by not removing debris from two storage shed fires. The findings included; On 10/26/21 at approximately 1:15 PM an observation of the facility's dumpster area was conducted with the Food Service Director (FSD). Located near the dumpsters were the charred remains from two storage sheds. The first storage shed was completely burned to the ground and the second storage shed was partially burned. Located on the grounds were charred medical equipment, binders, scattered papers, Wheel chairs, several gallon jugs of water. An existing tree was located near the charred remains of the first shed with charred marks about 100 feet high upon it. There were two separate piles of wooden pallets near the charred remains. Some of the Charred debris was scattered beyond the parameters of the storage sheds near the sidewalk and building. The Food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-22 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a complaint investigation, staff interview, facility documentation review, and clinical record review, the facility staff failed notify 1 of 38 residents in the survey sample, Resident #202, Responsible Party of changes in condition. The findings included: The facility staff failed to notify Resident #202's Responsible Party (RP) of facility acquired pressure ulcers. Resident #202 was originally admitted to the facility on [DATE]. Resident #202 was discharged to the hospital on [DATE]. Diagnoses for Resident #202 include but not limited to Disruption of wound and Vascular dementia without behavioral disturbance. Resident #202's Minimum Data Set (MDS-an assessment protocol) a quarterly assessment with an Assessment Reference Date (ARD) of 01/30/19 coded Resident #202's Brief Interview for Mental Status (BIMS) a 99 indicating short and long-term memory problems and cognitive skills severely impaired-never/rarely made decisions. In addition, the MDS coded Resident #202 total dependence of one with bathing,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-08-22 · tag F0622 — patternNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Facility staff failed to ensure the required documentation was sent upon transfer to the hospital for seven of 38 residents in the survey sample, Resident #12, #20, #48, #40, #34, #200 & #11. The findings included: 1. Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, high blood pressure, and dementia. Resident #12's most recent MDS (minimum data set assessment) was a quarterly assessment with an ARD (assessment reference date) of 8/12/19. Resident #12 was coded as being severely impaired in cognitive function scoring 99 out of a possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #12's nursing notes revealed that Resident #12 had been sent out to the hospital on 8/2/19. The following note in part was documented, .Resident exited facility apprx (approximately) 830am. Son, (Name of son) contacted and aware of patient change of condition. Resident was admitted to (Name of hospital) r/t…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-08-22 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interviews, clinical record review, and review of the facility's policy the facility staff failed to ensure residents received necessary activities of daily care to include; showers, shampoos, and finger nail care for 4 of 38 residents (Resident #149, #44, #5 and #48), in the survey sample. The findings included: 1. The facility's staff failed to ensure Resident #149 preferences for showers and shampoos were performed. Resident #149 was originally admitted to the facility 8/16/19 and had never been discharged from the facility. The current diagnoses included transient ischemia attack, generalized weakness, underweight and history of falling. The admission Minimum Data Set (MDS) assessment had not been completed therefore information was obtained from the nursing admission assessment dated [DATE]. The assessment stated the resident was alert and oriented to three spheres, she could understand written and spoken information and make her needs known. It also revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews and facility document review the facility staff failed to ensure drugs were dated when opened in accordance with currently accepted professional principles on 2 out of 4 medication carts; and failed to remove 2 boxes of expired Influenza Vaccine from the refrigerator in the Medication Storage Room. The findings included: On 08/20/2019 at 11:00 a.m., the Blue medication cart on the 100 Hall was inspected with Licensed Practical Nurse (LPN) #5. Dorzolamide 2% eye drops was observed opened and did not have an open date on the product. LPN #5 was asked, Should the eye drops have been dated when they were opened? LPN #5 stated, Yes. LPN #5 was asked, Are the eye drops dated indicating when they were opened? LPN #5 stated, No. LPN #5 was asked, How long are the eye drops good for after opening? LPN #5 stated, 28 days. LPN #5 stated, I will get rid of them. The Surveyor inspected the Immunization refrigerator in the Medication Storage Room with LPN #5 and observed the following: a vial of Aplisol 50 5T Solution, marked House Stock, that had been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-22 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. The facility failed to implement appropriate infection control practices after utilizing a shared blood glucose meter. Blood glucose meters are devices that measure blood glucose levels. A medication administration pass observation was conducted with Licensed Practical Nurse (LPN) #5 on 8/20/19 at 4:30 p.m. The nurse obtained Resident #24's blood glucose using a shared glucometer. After obtaining the reading the nurse put the glucometer back into the medication cart without cleaning or sanitizing it first. After the medication pass the observation was shared with the nurse. LPN #5 stated, We do know to clean it after use. LPN #5 was not observed removing the glucometer to clean it after the issue was identified. The glucometer was not observed being used on another resident. Resident #24 was admitted to the facility on [DATE] with diagnoses to include, but not limited to, type 2 diabetes. The manufacturer's instructions for the blood glucose meter indicated the glucometer should be disinfected with approved…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, it was determined that facility staff failed to ensure a clean, comfortable and homelike environment for two of 38 residents in the survey sample, Resident #5 and #11. The findings included: 1. Facility staff failed to ensure Resident #5's reclining chair was free from a large rip located directly where his head rests, prior to placing him in the chair. Resident #5 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to cerebral palsy, severe intellectual disability, and high blood pressure. Resident #5's most recent MDS (minimum data set) assessment was quarterly assessment with an ARD (assessment reference date) of 8/7/19. Resident #5 was coded as being severely impaired in cognitive function on the Staff Assessment for Mental Status exam. On 8/20/19 at 11:16 a.m., Resident #5's reclining chair was out in the hallway with his name on the chair. The middle of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0638 — isolatedAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interviews the facility staff failed to encode a quarterly Minimum Data Set (MDS) assessment prior to 92 days after the previous Omnibus Budget Reconciliation Act (OBRA) MDS assessment for 1 of 38 residents (Resident #25), in the survey sample. The findings included: Resident #25 was originally admitted to the facility 4/4/19 and he had never been discharged from the facility. The current diagnoses included; Huntington's disease, a seizure disorder and dysphagia. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 4/11/19 coded the resident as not having the ability to complete the Brief Interview for Mental Status (BIMS). The staff interview was coded for long and short term memory problems as well as moderately impaired abilities for daily decision making. In section G (Physical functioning) the resident was coded as requiring extensive assistance of two with bed mobility, transfers and eating, total care of one with locomotion, dressing, toileting, personal hygiene and bathing. On 8/21/19 a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident interview, and staff interviews, the facility staff failed to ensure the baseline care plan included preferences for activities of daily living which included showers and shampoos for 1 of 38 residents in the survey sample, Resident #149. The findings included: Resident #149 was originally admitted to the facility 8/16/19 and had never been discharged from the facility. The current diagnoses included; transient ischemia attack, generalized weakness, underweight and history of falling. The admission Minimum Data Set (MDS) assessment had not been completed therefore information was obtained from the nursing admission assessment dated [DATE]. The assessment stated the resident was alert and oriented to three spheres, she could understand written and spoken information and make her needs known. It also revealed the resident required assistance with activities of daily living and she was incontinent of bowel and bladder. An interview was conducted with the resident on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to follow the comprehensive care plan for one of 38 residents in the survey sample, and improperly transferred Resident #12, which resulted in a fall with no injury. The findings included: Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, high blood pressure, and dementia. Resident #12's most recent MDS (minimum data set assessment) was a quarterly assessment with an ARD (assessment reference date) of 8/12/19. Resident #12 was coded as being severely impaired in cognitive function scoring 99 out of a possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #12's nursing notes revealed that Resident #12 had fallen on 5/11/19. The following was documented: Called to resident's room and noted resident sitting on floor beside bed. CNA (certified nursing assistant) stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to review and revise the care plan for 3 of 38 residents in the survey sample, Residents #12, #39 & #22. The findings include: 1. For Resident #12, facility staff failed to revise the comprehensive care plan to reflect his use for prn (as needed) oxygen. Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, high blood pressure, and dementia. Resident #12's most recent MDS (minimum data set assessment) was a quarterly assessment with an ARD (assessment reference date) of 8/12/19. Resident #12 was coded as being severely impaired in cognitive function scoring 99 out of a possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #12's nursing notes revealed that Resident #12 had been sent out to the hospital on 8/2/19. The following note was documented in part,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a complaint investigation, staff interview, facility documentation review, and clinical record review, the facility staff failed adequately develop and implement a discharge plan for 1 of 38 residents (Resident #202) in the survey sample. The findings included: The facility staff failed assist Resident #202's Responsible Party with a requested discharge plan to home with home health care services. Resident #202 was originally admitted to the facility on [DATE] and discharged to the hospital on 3/21/19. Diagnoses for Resident #202 include but not limited to Disruption of wound, Vascular dementia without behavioral disturbance and Cerebrovascular Disease (stroke.) Resident #202's Minimum Data Set (MDS-an assessment protocol), a quarterly assessment with an Assessment Reference Date (ARD) of 01/30/19 coded Resident #202's Brief Interview for Mental Status (BIMS) a 99 indicating short and long-term memory problems and cognitive skills severely impaired-never/rarely made decisions. In addition, the MDS coded…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-22 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews and clinical record review the facility staff failed to ensure 1 of 38 residents (Resident #7) in the survey sample who were unable to carry out activities of daily living, received the necessary services to maintain toenail care. The findings included: The facility staff failed to ensure that podiatry services was provided to Resident #7. Resident #7 was admitted to the facility on [DATE]. Diagnoses for Resident #7 included but not limited to Type II Diabetes Mellitus. The most recent Minimum Data Set (MDS) was an admission assessment (14-day) with an Assessment Reference Date (ARD) of 05/31/19. The MDS coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 15 out of a possible score of 15, which indicated no cognitive impairment for daily decision-making. Resident #7 was coded extensive assistance of one with bed mobility, toilet use, transfer, dressing, personal hygiene and bathing for Activities of Daily Living (ADL). Resident #7's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that facility staff failed to ensure an environment free from accidents and/or hazards for two of 38 residents in the survey sample, Resident #12 and #39. For Resident #12, facility staff conducted an improper transfer resulting in a fall with no injury and the facility staff failed to ensure the call light was in reach to promote safety and prevent avoidable accidents for Resident #39. The findings included: 1. Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, high blood pressure, and dementia. Resident #12's most recent MDS (minimum data set assessment) was a quarterly assessment with an ARD (assessment reference date) of 8/12/19. Resident #12 was coded as being severely impaired in cognitive function scoring 99 out of a possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0691 — failed to provide colostomy / ostomy care — isolatedProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, and clinical record review the facility staff failed to investigate the cause and implement interventions to prevent dislodgement of a nephrostomy tube for of 1 of 38 residents in the survey sample (Resident #33). A nephrostomy tube is a catheter that's inserted through your skin and into your kidney. The tube helps to drain urine from your body. The drained urine is collected in a small bag located outside of your body (www.healthline.com) The findings included: Resident #33 was originally admitted to the facility 8/26/16 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; Obesity, Parkinson's disease and use of a nephrostomy tube. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 2/15/19 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #33's cognitive abilities for daily decision making were intact.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review it was determined that facility staff failed to transcribe a complete order for oxygen for one of 38 residents in the survey sample, Resident #12. The findings included: Resident #12 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, high blood pressure, and dementia. Resident #12's most recent MDS (Minimum Data Set) was a quarterly assessment with an ARD (assessment reference date) of 8/12/19. Resident #12 was coded as being severely impaired in cognitive function scoring 99 out of a possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #12's nursing notes revealed that Resident #12 had been sent out to the hospital on 8/2/19 and returned to the facility on 8/6/19 with a diagnosis of pneumonia. The following nursing note was documented: Resident returned for hospital at 2345 (11:45) pm. orders verified with NP…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review the facility staff failed to provide pharmaceutical services to ensure insulin was available to meet the diabetic needs of 1 of 38 residents in the survey sample, Resident #24. The findings included: Resident #24 was admitted to the facility on [DATE] with diagnoses to include, but not limited to, type 2 diabetes. The current MDS a quarterly coded the resident as scoring a 15 out of a possible 15, indicating the resident's cognition was intact. The resident was coded as having received an insulin injection for 7 days of the 7 day look back assessment window. The Comprehensive Person-Centered Plan of Care dated 3/28/19 identified the resident was a diabetic. The goal was that the resident would maintain with adequate glucose levels and experience no signs and symptoms of low or high blood sugars through the next review date of 9/25/19. Two of the interventions listed to achieve the goals were to do finger sticks to check blood glucose levels, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews the facility staff failed to ensure that Resident #6 did not receive as needed Xanax for greater than 14 days without the physician and/or prescribing practitioner evaluating the resident for the appropriateness of continuous as needed use for 1 of 38 residents in the survey sample. The findings included: Resident #6 was originally admitted to the facility 1/23/14 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included bipolar disorder, dissociative identity disorder, a major depressive disorder and an anxiety disorder. The quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/30/19 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #6's cognitive abilities for daily decision making were intact. The MDS assessment also revealed Resident #6 was without mood or behavior problems, required limited assistance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-22 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility documentation review, the facility staff failed to store and prepare foods in a sanitary manner. The findings included: The initial tour of the Kitchen was conducted on 08/20/19 at approximately 10:43 a.m. with Other Staff #10 (Dietary Director) and with Other Staff #13. The following was observed: 1. Dialysis lunch bag was unlabeled (no date, not labeled). Food service staff, Other Staff #13 stated that she made the extra Dialysis lunch bag this morning. 2. Thick N Easy Dairy Beverage with a use by date of 08/19/19. 3. Coleslaw 10 lb container about 1/2 full, with a prepare date 8/15/19 use by date 8/22/19 however the date printed on container was use by 8/02/19. 4. 3 packs of hamburger buns (12 buns in each bag) exp. 8/01/19 was observed located in the dry storage area. On 08/22/19 at approximately, 10:00 AM an Interview was conducted with Other Staff #10, concerning the above expired and unlabeled food observed on the initial tour. He was asked what should have been done concerning the issues? He stated that the Dialysis meal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2018-05-17 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility documentation review, the facility staff failed to ensure the facility garbage/refuse container door remained closed when not in use. The Facility Staff Failed to ensure the outside facility garbage/refuse container door was closed when it was not in use. The findings included: On 05/15/18 at approximately 11:18 AM, during the initial Kitchen tour, it was observed that the outside garbage/refuse container had one door open upon inspection with the Dietary Manager. On 5/15/18 at approximately 11:18 AM, the dietary Manager stated that he had just completed checking the garbage container doors. The Dietary Manager stated that in addition to Kitchen staff who dump garbage 3 times a day, the Housekeeping unit also empties garbage into the dumpster. In addition, the Dietary Manager stated that the facility policy is to keep the doors to the garbage can closed. The Facility Policy titled, Dispose of Garbage and Refuse with a date of 8/2017 documented the following: All garbage and refuse will be collected and disposed of in a safe and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2018-05-17 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, clinical record review, the facility failed to notify the State Long Term Care Ombudsman of transfers to the hospital for 5 of 18 Residents in the survey sample (Resident #36, #30, #8, #31, and #33). The findings included: 1. Resident #36 was admitted to the facility on [DATE]. Diagnoses for Resident #36 included but are not limited to Alzheimer's Disease. Resident #36's admission Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 11/4/16 coded Resident #36 with a BIMS (Brief Interview for Mental Status) score of 8 out of a possible 15 indicating a moderate cognitive impairment. Resident #36 was hospitalized on [DATE] after being found lying on the floor, on the right side of her bed by a CNA, the bed was in a high position per a 3/16/18 Late Entry 16:03 (4:03 PM) (nursing note). Review of Resident #36's clinical record revealed an emergency room note dated 3/15/18 that documented the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2018-05-17 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. The facility staff failed to notify Resident #8 or his representative of the facilities bed hold policy when the resident was discharged to the hospital. Resident # 8 was re- admitted to the facility on [DATE] with diagnoses of seizures, cerebral palsy, chronic contractures, hypertension, severe intellectual disabilities and comfort measures. Resident #8 was sent out to the hospital emergency room on 1/16/18. A Quarterly Minimum Data Set (MDS) dated [DATE] assessed this resident in the area of Cognitive Pattern as having memory problems. In the area of Cognitive Skills for daily decision making as severely impaired. A revised Care Plan dated 12/6/17 indicated: Focus: Resident #8 has impaired cognition communication and/or impaired thought processes. Intervention- Introduce self frequently, add validation, visual cues, and gestures. Speak slowly and distinctly, maintain calm relaxed manner, observe body language for communicating needs. A nursing note dated 1/16/18 indicated: 'Resident #8 had a temperature of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2018-05-17 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility, documentation review, clinical recorded review, the facility staff failed for one (Resident #33) of 18 residents in the survey sample, to ensure non-pharmacological interventions were attempted prior to administering a psychoactive medication. For Resident #33, the facility staff failed to ensure non-pharmacological interventions were attempted prior to the administration of a as needed psychoactive medication (*Xanax). *Xanax is used to treat anxiety and panic disorders (https://www.drugs.com). The findings included: The finding include: Resident #33 was originally admitted to the facility on [DATE]. Diagnosis included but not limited to *Anxiety Disorder. *Anxiety disorder is a mental condition in which you are frequently worried or anxious about many things. Even when there is no clear cause, you are still not able to control your anxiety (https://medlineplus.gov/ency/patientinstructions/000685.htm). The current Minimum Data Set (MDS) a quarterly assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-05-17 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, staff interview and facility documentation the facility staff failed to ensure that 1 of 18 residents (Resident #16) in the survey sample received a complete and accurate assessment. The findings include: Resident #16 was admitted to the facility 10/18/17. Diagnosis for Resident #16 included but not limited to *Anxiety disorder. *Anxiety disorder is a mental condition in which you are frequently worried or anxious about many things. Even when there is no clear cause, you are still not able to control your anxiety (https://medlineplus.gov/ency/patientinstructions/000685.htm). Resident #16's MDS with an Assessment Reference Date (ARD) of 02/26/18 coded resident with a BIMS score of 15 out of a possible 15 indicating no cognitive impairment. Review of Resident #16's quarterly MDS with an ARD of 02/26/18 was coded 0 for receiving *antianxiety medications. The section N on the MDS under medications received read as follows: Indicate the number of DAYS the resident receiving the medication during the last 7 days, enter 0 if medication was not received by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-05-17 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews and clinical record review the facility staff failed to ensure 1 of 18 residents (Resident #31) in the survey sample who were unable to carry out activities of daily living receives the necessary services to maintain toenail care. The facility staff failed to ensure that podiatry services was provided to Resident #31. The findings include: Resident #31 was originally admitted to the facility on [DATE]. Diagnosis for Resident #31 included but not limited to *Parkinson. *Parkinson is a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movement, chiefly affecting middle-aged and elderly people (https://www.webmd.com). The most recent Minimum Data Set (MDS) was a quarterly assessment with an Assessment Reference Date (ARD) of 04/02/18 coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 15 out of a possible score of 15, which indicated no cognitive impairment for daily decision-making. The resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-05-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview, facility documentation review, and clinical record review, the facility staff failed to ensure an oxygen concentrator filter was free of dust and debris for 1 resident of 18 in the survey sample (Resident #20) The following observations were made of the Resident in her room while oxygen was in use by nasal cannula at 2 liters per minute. 5/15/18 at approximately 12:10 PM during intial tour: oxygen concentrator filter dusty; 5/16/18 at approximately 3:30 PM observed oxygen concentrator filter dusty; 5/17/18 Observation at approximately 2:08 PM oxygen filter dusty. Interview with Unit Manager (UM) LPN #12 was conducted on 5/17/18 at approximately 2:10 PM. LPN #12 was asked to come look at filter in the Resident's room, with surveyor. After she observed the oxygen filter the surveyor asked her what she saw. The LPN #12 stated, It's full of dust. It's my 1st week- day 4 for me. The UM stated that she was uncertain whose responsibility it was to ensure the filters were cleaned. The DCS (Director of Clinical Services) stated on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-05-17 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, clinical record review and facility documentation review the facility staff failed to communicate an ongoing assessment for one of 18 residents (Resident #33) for monitoring of complications before and after dialysis treatment. The facility staff failed to communicate an ongoing assessment with the dialysis center who attended an outpatient dialysis three days per week every Tuesday, Thursday and Saturday. The findings included: Resident #33 was originally admitted to the facility on [DATE]. Diagnosis included but not limited to *End Stage Renal Disease (ESRD) (Chronic irreversible kidney failure). The resident was receiving *hemodialysis treatments three times a week on Tuesdays, Thursdays and Fridays. *ESRD is the last stage of chronic kidney disease. When your kidneys fail, it means they have stopped working well enough for you to survive without dialysis or a kidney transplant (www.kidneyfund.org/kidney-disease/kidney-failure). *Hemodialysis-cleans blood by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-05-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on general observation of the nursing facility, staff interviews, the facility failed to ensure medications were labeled in accordance with currently accepted professional principles in 1 out of 3 facility medication carts. The facility staff failed to ensure two *Lantus (insulin) pens were dated when open and one unopened Lantus pen was dated when placed on the medication cart. *Lantus (insulin glargine) is a man-made form of a hormone that is produced in the body. Insulin is a hormone that works by lowering levels of glucose (sugar) in the blood. Insulin glargine is long-acting insulin that starts to work several hours after injection and keeps working evenly for 24 hours. Storing opened (in use) Lantus: Store the injection pen at room temperature (do not refrigerate) and use within 28 days (www.drugs.com/lantus.html). The finding include: On 5/16/18 at approximately 11:20 a.m., this surveyor inspected the split hall medication cart with License Practical Nurse (LPN) #16. Doing the inspection of the Lantus pens located inside the medication cart; two (2) Lantus pens where…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-05-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, clinical record review, the facility staff failed to ensure accurate medical records for 1 Resident of 18 in the survey sample. (Resident #36). The Facility Staff Failed to ensure Resident #36's April and May 2018 Treatment Administration Record was complete and accurate. The findings included: Resident #36 was admitted to the facility on [DATE]. Diagnoses for Resident #36 included but are not limited to Alzheimer's disease and Cervical Fracture. Resident #36's admission Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 11/4/16 coded Resident #36 with a BIMS (Brief Interview for Mental Status) score of 8 out of a possible 15 indicating a moderate cognitive impairment. On 5/16/18 at approximately 2 PM, a Review of Resident #36's Treatment Administrator Record (TAR) for April and May 2018 showed the following omissions for signatures of the nurse. April 2018 TAR Check C-Collar for Protective foam…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-05-17 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, clinical record review, the facility failed to ensure infection control measures for sanitizing the glucometer prior and after use to prevent the potential transmission of infection for 1 Resident of 18 (Resident #4) was performed. The findings included: Resident #4 was admitted to the facility on [DATE]. Diagnosis for Resident #4 include but are not limited to Diabetes Mellitus. Resident #4's admission Assessment with an Assessment Reference Date of 10/30/17 coded Resident #4 with a BIMS (Brief Interview for Mental Status) of 15 out of 15 indication no cognition impairment. Resident #4 required extensive assistance with Dressing, Bed Mobility, Transfers, Toilet Use, and Personal Hygiene. Resident #4's Physician Orders documented the following: 10/23/17 Humalog Solution 100 Unit/Milliliter Inject as per sliding scale: subcutaneously three times a day for blood sugar if 201-250 = 2 units 251-300 = 4 units 301-350 = 6 units…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to EASTERN HEALTHCARE GROUP — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 1.5 | +0.5 vs chain |
| Health inspection | 3 of 5 | 1.8 | +1.2 vs chain |
| Staffing | 1 of 5 | 1.5 | -0.5 vs chain |
| Quality measures | 4 of 5 | 3.0 | +1.0 vs chain |
The other 17 homes this chain runs (chain average 1.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| VA SNF OPERATIONS HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2022 |
| JJ UNITED TR | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | since 01/31/2024 |
| MARSHALL-HODGES, KELLI | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2022 |
| SHAPIRO, AKIVA | Individual | CORPORATE OFFICER | — | since 03/01/2022 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 84% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $443K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495309. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2021-10-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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