Cypress Pointe Rehabilitation And Nursing
5580 Daniel Smith Road, Virginia Beach, VA 23462 · For profit - Limited Liability company · 90 certified beds · (757) 499-7029 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0606), cited Aug 2022
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $10,358 in federal fines (most recent 2026-02-23)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (58%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.6% | 14.9% | 15.4% | typical |
| Long-stay residents who lose too much weight | 0.4% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.2% | 1.6% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 22.4% | 18.7% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.8% | 3.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 19.7% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 21.4% | 20.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 96.2% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.8% | 4.7% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 22.3% | 21.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 18.7% | 14.2% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 1.7% | 1.3% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 68.6% | 73.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.8% | 22.3% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.9% | 11.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.22 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.17 | 1.48 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
32.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 114 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 66.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 36 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 60% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 32.0%CMS range 23.4–42.3 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.1%CMS range 8.8–17.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 66.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 58.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 75.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 51.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 60.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.0%CMS range 4.0–11.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.96 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 84.9 residents a day — about 94% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.42 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.76 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.95 hrs/resident/day on weekends vs 3.62 on weekdays — 18% thinner on weekends. RN hours go from 0.62 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
52 citations, most serious first. The 11 most serious are shown; the remaining 41 are one tap away and print in full.
- Actual harm · Gcited before2026-02-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide adequate supervision to prevent accidents for 1 of 45 residents (Resident #95), in the survey sample which constituted harm.The findings included: The facility staff failed to provide adequate supervision to ensure Resident #95 was safe from falling while providing activities of daily living (ADL) care which constituted harm.Resident #95 was no longer a resident of the facility; therefore, a closed record review was conducted. Resident #95 was admitted to the facility on [DATE] after a hospital stay. The resident's diagnoses included unspecified dementia without behavioral disturbance, major depressive disorder, and muscle weakness. Resident #95 was coded as rarely/never understood so there was no Brief Interview for Mental Status (BIMS) completed.A synopsis of an event dated 2/25/25 revealed that Resident #95 had a witnessed fall while a Certified Nursing Assistant (CNA) was providing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-02-23 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — the official record, unedited, may be distressing
Based on information obtained during the Infection Control task, the facility staff lacked documentation of all staff members' COVID-19 information. The findings included: On 2/21/26 at approximately 10:05 AM, the Infection Control information for the facility's staff was requested. The Director of Nursing (DON) stated at 4:38 PM that she was unable to locate COVID-19 information for all staff. There was no documentation that any staff had been provided with education regarding the benefits and potential risks associated with the COVID-19 vaccine, or that staff were offered the COVID-19 vaccine or information on obtaining it.On 2/22/26 at 4:40 PM, a final interview was conducted with the Administrator, DON, and the Regional Nurse Consultant. An opportunity was offered to the facility's staff to present additional information, and the DON stated that they instruct staff to obtain the COVID-19 booster on their own because the facility does not offer it to the staff.
- Potential for harm · Ecited before2026-02-23 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, facility document review, and clinical record review, it was determined that facility staff failed to report an allegation of abuse to the appropriate state agencies for two (2) of 45 residents in the survey sample, Resident #10 and Resident #42. The findings included: 1.The facility staff failed to report an allegation of abuse to the appropriate state agency. Resident #10 was originally admitted to the facility 11/27/23 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; Chronic Pain and Insomnia, unspecified. The quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/25/26 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #10 cognitive abilities for daily decision making were intact. In sectionGG(Functional Abilities Goals) the resident was coded as dependent with shower/bathe self, toileting hygiene, lower body dressing and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-23 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of the clinical record, the facility staff failed to provide the necessary activities of daily living (ADLs) for 2 dependent residents (Resident #79 and Resident #10) of the 45 residents in the survey sample.The findings included: 1. Resident #79 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses included old stroke with residual right-sided weakness, GI bleed, and COPD. The significant change Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/12/2025, was coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident #79's cognitive abilities for daily decision-making were intact. The resident had a care plan problem with a revision date of 6/08/2022, which stated that the resident has an ADL self-care performance deficit related to activity intolerance, confusion, fatigue, and CVA with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-23 · tag F0685 — patternAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide services to maintain hearing abilities for 1 of 45 residents (Resident #14), in the survey sample.The findings included: The facility staff failed to ensure that Resident #14 have access to and receive proper treatment and assistive devices to maintain hearing abilities.Resident #14 was no longer a resident of the facility; therefore, a closed record review was conducted. Resident #14 was admitted to the facility on [DATE] after a hospital stay. The resident's diagnoses included Parkinson's disease without dyskinesia, major depressive disorder, and muscle weakness. Resident #14 was coded as rarely/never understood so there was no Brief Interview for Mental Status (BIMS) completed.During an observation tour on 2/19/26 at 1:50 PM it was observed that Resident #14 was not wearing hearing aids. On 2/19/26 at 1:55 PM an interview was conducted with Registered Nurse (RN) #2. RN #2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of the clinical record, the facility staff failed to provide appropriate treatment and services to assist Resident #79 to achieve as much bowel and bladder control as possible, for 1 of 45 in the survey sample. The findings included: Resident #79 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses included old stroke with residual right-sided weakness, GI bleed, and COPD. The significant change Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/12/2025, was coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident #79's cognitive abilities for daily decision-making were intact.The resident had a care plan problem with a revision date of 6/08/2022, which stated that the resident has an ADL self-care performance deficit related to activity intolerance, confusion, fatigue, and CVA with right-sided…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-23 · tag F0847 — patternInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of facility documents, the facility staff failed to ensure that the binding arbitration agreement was clearly explained to three (3) of 45 residents (Residents #97, 3, and 79) in the survey sample. The findings included: 1. The facility staff failed to ensure that the binding arbitration agreement was clearly explained to Resident #97. Resident #97 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses included stroke with left hemiplegia, chronic back pain, and diarrhea. The resident had not been admitted to the facility long enough for the Minimum Data Set (MDS) to be completed; therefore, the following information was obtained from the Admission/readmission Screening dated 2/15/26. The screening revealed the resident was alert and oriented to person, place, and situation, and was verbally appropriate.An interview was conducted with Resident #97 on 2/22/26 at approximately 1:37 PM. The focus of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-23 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, family interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to notify the resident's family representative (daughter) of a change in condition for one (1) of 45 residents (Resident #8), a closed record resident in the survey sample. The findings include: Resident #8 was originally admitted to the facility on [DATE] and readmitted on [DATE] after an acute care hospital stay. The resident has never been discharged from the facility. The current diagnoses included: Hemiplegia and Hemiparesis following Cerebral Infarction affecting the right dominant side and Cognitive Communication Deficit. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/29/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 2 out of a possible 15. This indicated that Resident #8's cognitive abilities for daily decision making were severely intact. In sectionG(Physical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-23 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, and a review of the clinical records, the facility staff failed to accurately code the Minimum Data Set (MDS) assessment for 1 of 45 residents (Resident #96) a closed record resident in the survey sample. Resident #96 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' diagnoses included non-pressured chronic ulcer of other part of left foot. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 2/28/25 coded the resident as not having the ability to complete the Brief Interview for Mental Status (BIMS). The staff interview was coded for long and short term memory problems as well as severely impaired for daily decision making. Section M coded resident as having not having a pressure ulcer/injury, scar over a bony prominence.The modified Section M (Skin assessments) coded the resident as having a pressure ulcer/injury, scar over a bony prominence. On 2/21/26 at approximately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of the clinical record, the facility staff failed to review and revise the person-centered care plan as the resident's condition changed for 1 of 45 residents (Resident #79) in the survey sampleThe findings included: Resident #79 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses included old stroke with residual right-sided weakness, GI bleed, and COPD. The significant change Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/12/2025, was coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident #79's cognitive abilities for daily decision-making were intact.The resident had a care plan problem with a revision date of 6/08/2022, which stated that the resident has an ADL self-care performance deficit related to activity intolerance, confusion, fatigue, and CVA with right-sided hemiparesis. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, family interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to ensure two infected advanced staged wounds on the Left ankle and Left Ischium were treated with antibiotics timely for 1 of 45 residents (Resident #71), in the survey sample. Resident #71 was originally admitted to the facility on [DATE] and readmitted on [DATE] after an acute care hospital stay. The resident has never been discharged from the facility. The current diagnoses included: Pressure ulcer of left heel, Pressure ulcer of left Ischium/buttock unstageable, and Muscle weakness. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/29/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 2 out of a possible 15. This indicated that Resident #71's cognitive abilities for daily decision making were severely impaired. In section M (Skin Conditions) the resident was coded as being…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 41 citations
- Potential for harm · D2026-02-23 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and a review of resident dietary tickets, the facility staff failed to serve portions of the planned menu for two (2) of 45 residents (Resident #32 and Resident #64) in the survey sample. the findings included: 1.The facility staff failed to ensure Resident #32's breakfast included boiled eggs and milk, instead of scrambled eggs and milk. Resident #32 was originally admitted to the facility 4/07/25 after an acute care hospital stay. The current diagnoses included: Hemiplegia and Hemiparesis following Cerebral Infarction Affecting the Left Non-Dominant Side and Contracture of Muscle, Left upper arm. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/17/26 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 8 out of a possible 15. This indicated that Resident #32's cognitive abilities for daily decision making were moderately impaired. In sectionG(Physical functioning), the resident was coded as requiring set up…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-08 · tag F0882 — patternDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on information acquired while reviewing infections acquires in the facility and staff interviews the facility staff failed to have a qualified individual to perform the role of an Infection preventionist (IP). The findings included; On 7/3/24 at approximately 1:05 PM, an interview was conducted with the Registered Nurse identified as the IP. As the documentation was reviewed regarding urinary tract infections (UTI) for residents over a six month period two residents were identified with multiple UTIs. The IP stated staff education was provided without providing documentation of the curriculum. During the interview, the IP also stated that she had completed the training to become a qualified IP but, she did not have the certification because she had not completed the competency test. The IP stated based on information obtained from Human Resources the last qualified IP employed separated from the facility on 12/22/23 and currently she was wearing thehat as the current IP. On 7/8/24 at approximately 1:00 PM, a final interview was conducted with the Administrator, Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-08 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility documentation review, and clinical record review, the facility staff failed to administer pain medication to a resident who experienced pain and requested pain medication for one (1) of eight (8) residents in the survey sample, Resident #7. The findings include: For Resident #7 the facility staff failed to give pain medication when requested. The resident went without pain medication for approximately 38 hours. Resident #7 was admitted to the facility on [DATE] with diagnoses included but are not limited to left leg pain, peripheral vascular disease (PVD), right below the knee amputation (BKA), left heel unstageable pressure ulcer, and a stage three (3) sacrum pressure ulcer. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/8/23 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible score of 15 which indicated Resident #7 was cognitively intact. Section J…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-08 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility documentation review, and clinical record review, the facility staff failed to document administered controlled medication on the medication administration record (MAR) for one (1) of eight (8) residents in the survey sample, Resident #7. The findings include: For Resident #7 the facility staff failed to document 50 doses of oxycodone on the Medication Administration Record (MAR) that were signed out on the medication monitoring control records for December 2023 and January 2024. Resident #7 was admitted to the facility on [DATE] with diagnoses included but are not limited to left leg pain, peripheral vascular disease (PVD), right below the knee amputation (BKA), left heel unstageable pressure ulcer, and a stage three (3) sacrum pressure ulcer. Resident #7 care plan dated 12/21/2023 included a focus on the risk for alteration in comfort related to PVD, left second toe amputation, right BKA, and pressure ulcers. Review of Resident #7's medication monitoring control records for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-08-04 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and facility document review, the facility staff failed to maintain a complete infection control surveillance program. The facility staff failed to maintain a complete surveillance system with enough data collection to properly track infections. The findings include: A review of the facility infection control surveillance program for January 2022 through June 2022 revealed the following: -Folders for January 2022 through April 2022 only contained a list of residents that were prescribed an antibiotic and information regarding the antibiotic prescription, lab tests results related to various infections for various residents and a color coded facility floor plan that tracked infections by categories of urinary infections, respiratory infections, gastrointestinal infections skin infections and other infections. -A folder for May 2022 only contained a log that tracked infection type, a list of residents that were prescribed an antibiotic and information regarding the antibiotic prescription. -No documentation for June 2022. On 8/3/22 at 4:14 p.m., an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-08-04 · tag F0886 — failed to test for COVID-19 as required — widespreadPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and facility document review, the facility staff failed to conduct COVID-19 testing in a manner consistent with professional standards of practice. The facility staff failed to conduct complete COVID-19 testing during a facility outbreak that began on 6/10/22. The findings include: A review of facility documentation revealed the facility began COVID-19 outbreak status on 6/10/22 because a resident tested positive. A review of facility testing documentation revealed the following: On 6/10/22, all residents were tested and eight residents were positive for COVID-19. No staff were tested. On 6/13/22, only residents who were symptomatic or exposed were tested. Ten residents were positive. On 6/14/22, one staff member was tested and the results of the test were not documented. On 6/17/22, seven staff were tested and one was positive. On 6/20/22, eight staff were tested and all were negative. On 6/29/22, seven staff were tested and all were negative. On 7/1/22, one resident was symptomatic, tested and was positive. The resident's roommate was also tested and was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0606 — failed to not employ staff found guilty of abuse — patternNot hire anyone with a finding of abuse, neglect, exploitation, or theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review, employee record review, and in the course of a complaint investigation, it was determined the facility staff failed to complete criminal background checks on 7 out of 25 employee records reviewed. The findings include: Twenty five employee records were reviewed. Seven of the twenty five employee records failed to evidence the completion of a criminal background check, OSM (other staff member) #14, central supply clerk; OSM #15, physical therapist; LPN (licensed practical nurse) #9; OSM #17, dietary aide; LPN #12; CNA (certified nursing assistant) #10; and OSM #6, the business office manager/human resources staff member. Two of the seven employees were still employed at the facility, LPN #9 and OSM #6. An interview was conducted with OSM #6 on 8/4/2022 at 7:58 a.m. When asked the process for a new hire, OSM #6 stated in the beginning after the new employee has their interview, we get their identification information, social security number, and vaccination card is submitted to us. Then we run the background check using their ID and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined the facility staff failed to implement their policies for the investigation of an allegation of abuse for one of 43 residents in the survey sample, Resident #26; and failed to implement their policies for the investigation of an injury of unknown origin for one of 43 residents in the survey sample, Resident #5 (R5); and failed to implement their policies for the completion of criminal background checks for 7 of 25 employee record reviews. The findings include: 1. The facility staff failed to implement their policies for the investigation of an allegation of abuse, at the time the allegation was made by the resident, for Resident #26 (R26). On the most recent MDS (minimum data set) assessment, with an ARD of 5/30/2022, the resident scored a 15 out of 15 on the BIMS score, indicating the resident was not cognitively impaired for making daily decisions. Diagnoses included but were not limited to: schizophrenia and dementia The Facility Reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-04 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
2. The facility staff failed to develop a comprehensive care plan for treatment and care of (R36's) pressure ulcer. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 06/10/2022, the resident scored 0 (zero) out of 15 on the BIMS (brief interview for mental status), indicating the resident was severely impaired of cognition for making daily decisions. The physician's order for (R36) DATED 08/06/2022 documented in part, Sacral: Cleanse with wound cleanser, pat dry, apply hydrogel and foam dressing every other day, and prn. Review of the comprehensive care plan for (R36) dated 07/23/2022 failed to evidence documented for care and services for (R36's) sacral pressure ulcer. On 08/04/22 at approximately 11:24 a.m., an interview was conducted with LPN (licensed practical nurse) #5. When asked if there was a care plan that addressed (R36's) sacral pressure ulcer and the use of pressure reducing boots LPN #5 review (R36's) current comprehensive care plan and stated that there was no care plan for (R36's) pressure ulcer or the boots.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
2. The facility failed to evidence coordination of hospice services with the hospice provider for Resident #6 (R6). On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 4/29/22, R6 was coded as being moderately impaired for making daily decisions, having scored 12 out of 15 on the BIMS (brief interview for mental status). R6 was coded as receiving hospice services during the look-back period. A review of R6's clinical record revealed the following provider's order dated 4/22/22: Admit to [name of hospice company]. A review of R6's care plan dated 5/17/22 revealed, in part: Resident admitted to hospice services .Encourage support system of family and friends .Work with [hospice] nursing staff to provide maximum comfort for the resident. Further review of R6's clinical record failed to reveal a care plan, progress notes, or any other documentation by R6's hospice services provider. On 8/3/22 at 1:54 p.m., LPN (licensed practical nurse) #5, a unit manager, was asked to provide notes and/or other evidence of coordination with R6's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to administer oxygen in a safe, sanitary manner for 4 of 43 residents in the survey sample, Residents #73, #69, #26, and #38. The findings include: 1. For Resident #73 (R73), the facility staff failed to obtain an order to administer oxygen, and failed to change the oxygen tubing in a timely manner. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of [DATE], R73 was coded as being moderately impaired for making daily decisions, having scored 11 out of 15 on the BIMS (brief interview for mental status). R73 was coded as having received oxygen at the facility during the look back period. R73's diagnoses included COPD (chronic obstructive pulmonary disease) and COVID-19. On the following dates and times, R73 was observed lying in bed, with oxygen being delivered at 3 lpm (liters per minute) via nasal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-04 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review it was determined facility staff failed to maintain a clean deli slicer and store dishware in a clean and sanitary manner in one of one kitchen; and failed to label and date resident food stored in the refrigerator in one of two nourishment rooms in accordance with professional standards for food service safety. The findings include: 1. The facility failed to maintain a clean blade on the deli slicer that was available for use; and failed to fully dry dishware in the kitchen prior to stacking. On 8/2/2022 at 11:57 a.m., an observation was made of the kitchen in the facility with OSM (other staff member) #2, the dietary manager. Observation of the deli slicer on the counter top in the kitchen revealed it covered with a plastic bag. OSM #2 stated that it was available for use and removed the bag. Observation of the blade on the deli slicer revealed debris that could be scraped off of the edge. When asked about the blade, OSM #2 stated that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-04 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide education and offer the COVID-19 immunization for 4 of 5 residents reviewed during the immunization record reviews, Residents #3 (R3), #73 (R73), #18 (R18) and #42 (R42). The facility staff failed to provide Residents R3, R73, R18 and R42 (or their representatives) education regarding the benefits and risks and potential side effects associated with the COVID-19 vaccine, or offer the vaccine. The findings include: 1. For R3, on the most recent MDS (minimum data set), a five day Medicare assessment with an ARD (assessment reference date) of 4/29/22, R3 scored 15 out of 15 on the BIMS (brief interview for mental status), indicating the resident is not cognitively impaired for making daily decisions. A review of the immunization tab in R3's clinical record revealed the resident had received one dose of the Pfizer COVID-19 vaccine on 4/19/22. Further review of R3's clinical record failed to reveal evidence that R3 was provided education regarding the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain an operational call bell system for four of 43 residents in the survey sample, Residents #29 (R29), #46 (R46), #60 (R60), and #36 (R36), The findings include: 1. The facility staff failed to ensure (R29's) call bell was operational on 08/02/2022. (R29) was admitted to the facility with diagnoses that included but were not limited to: muscle weakness. On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 06/06/2022, the resident scored 14 out of 15 on the BIMS (brief interview for mental status), indicating the resident was cognitively intact for making daily decisions. On 08/02/22 at 1:11 p.m., an observation of (R29) revealed they were in their room sitting in a wheelchair. When asked to activate their call bell, (R29) pressed the call bell button and an observation revealed that the light in the hallway outside of (R29's) room did not light up. On 08/02/22…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-04 · tag F0947 — failed to train nurse aides adequately — patternEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, employee record review and facility documentation review, it was determined that the facility staff failed to ensure that 5 of 5 certified nursing assistants (CNAs) during annual performance reviews received dementia training (CNAs #2, #3, #4, #5 and #6). The findings include: On 08/04/2022 at approximately 8:45 a.m., a review of the annual competency trainings for CNA (certified nursing assistant) #2 with a hire date of 05/13/2005, CNA #3 with a hire date of 07/22/2020, CNA #4 with a hire date of 07/05/2017, CNA #5 with a hire date of 07/06/2016 and CNA #6 with a hire date of 11/20/1990 was conducted. The review failed to evidence dementia training for CNA # 2 from 05/13/2021 through 05/13/2022, , CNA #3 from 07/22/2021 through 07/22/2022, CNA #4 from 07/05/2021 through 07/05/2022, CNA# 5 from 07/06/2021 through 07/06/2022 and CNA #6 from 11/20/2020 through 11/20/2021. On 08/04/22 at approximately 9:19 a.m., an interview was conducted with ASM (administrative staff member) #2 , director of nursing and ADON regarding the annual competency training for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and in the course of a complaint investigation, it was determined the facility staff failed to notify the physician and/or responsible party (RP) of missed medication and a change in condition for 2 of 43 residents in the survey sample, Resident #427 and #50. The findings include: 1. The facility failed to notify the RP of Resident #427's thrush and abrasion on buttocks. Resident #427 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: atrial fibrillation, stroke, hypertension, end stage renal disease and coronary artery disease. The most recent MDS (minimum data set) assessment, a 5 day Medicare assessment, with an ARD (assessment reference date) of 11/18/21, coded the resident as scoring a 00 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely cognitively impaired. A review of the MDS Section G-functional status coded the resident as being totally dependent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review, clinical record review, and in the course of a complaint allegation, it was determined the facility staff failed to report to the state agency an allegation of abuse for one of 43 residents in the survey sample, Resident #26 (R26); and failed to report an injury of unknown origin for one of 43 residents in the survey sample, Resident #5 (R5). The findings include: 1. The facility staff failed to file a report, of an allegation of abuse, to the State Agency as required after the resident made the statement of alleged abuse, for Resident #26 (R26) On the most recent MDS (minimum data set) assessment, with an ARD of 5/30/2022, the resident scored a 15 out of 15 on the BIMS score, indicating the resident was not cognitively impaired for making daily decisions. Diagnoses included but were not limited to: schizophrenia and dementia The Facility Reported Incident (FRI) dated, 11/4/2020, documented in part, Report date: 11/4/2020. Residents involved: Name of R26. Incident Type: Allegation of abuse/mistreat. Describe incident: (R26) report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interivew, facility document review, clinical record review and in the course of a complaint investigation, it was detrmined the facility staff failed to investigate an injury of unknown origin for one of 43 residents in the survey sample, Resident #5 (R5). The findings include: On the most recent MDS assessment, a quarterly assessment, with an ARD of 5/4/2022, the resident scored a 0 out of 15 on the BIMS score, indicating the resident is severely cognitively impaired for making daily decisions. In Section G - Functional Status, the resident was coded as requiring extensive assistance to being totally dependent upon the staff for all of their activities of daily living. The Facility Reported Incident (FRI) dated, 11/4/2020, documented in part, Report date: 11/4/2020. Residents involved: (Name of R5). Incident Type: Allegation of abuse/mistreat; injury of unknown origin. Describe incident: (R5) injury of unknown origin. Resident unable to inform staff how bruise to her chest occurred .Resident was fully assessed by nursing staff and bruises were all properly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that all required information was provided to the hospital staff for 2 out of 43 residents in the survey sample that were transferred to the hospital; Residents #27 and #26. The findings include: 1. For Resident #27, the facility staff failed to evidence provision of required resident information to a receiving facility at the time of transfer to the hospital on 7/24/22. Resident #27 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: chronic respiratory failure, cerebrovascular accident and diabetes mellitus. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 5/29/22, coded the resident as scoring a 10 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was moderately cognitively impaired. A review of the MDS Section…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that written RP (responsible party) and/or ombudsman notification was provided for 3 of 43 residents who were transferred to the hospital, Residents #27, #26 and #29. The findings include: 1. The facility staff failed to evidence provision of written RP notification was provided for Resident #27. Resident #27 was transferred to the hospital on 7/24/22. Resident #27 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: chronic respiratory failure, cerebrovascular accident and diabetes mellitus. A closed record review was conducted. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 5/29/22, coded the resident as scoring a 10 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was moderately cognitively impaired. A review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence that bed hold notification was provided to one out of 43 residents in the survey sample who was transferred to the hospital; Residents #27. The findings include: The facility staff failed to evidence provision of bed hold notification for Resident #27. Resident #27 was transferred to the hospital on 7/24/22. Resident #27 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: chronic respiratory failure, cerebrovascular accident and diabetes mellitus. A closed record review was conducted. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 5/29/22, coded the resident as scoring a 10 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was moderately cognitively impaired. A review of the facilities eINTERACT (Interventions To Reduce…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to review and revise the comprehensive care plan for the use of oxygen for Resident #26 (R26). The findings include: On the most recent MDS (minimum data set) assessment, with an ARD of 5/30/2022, the resident scored a 15 out of 15 on the BIMS score, indicating the resident was not cognitively impaired for making daily decisions. The physician order dated, 6/2/2022, documented, Oxygen at 2 L (liters per minute) for nocturnal dyspnea. The comprehensive care plan, dated, 3/22/2022, failed to evidence any documentation related to the use of oxygen. Observation was made on 8/3/2022 at 8:04 a.m. of R26 resting on their bed. An oxygen concentrator was located across from the foot of the bed. The oxygen tubing was laying over the concentrator with the nasal prongs touching the floor. When asked if she uses the oxygen, R26 stated they have been having shortness of breath and used it last night. An interview was conducted with LPN (licensed practical nurse) #5 on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility documentation review and in the course of a complaint investigation, it was determined that the facility staff failed to develop, with the resident or the resident representative, a discharge plan for one of 43 residents in the survey sample, Resident #428. Resident #428's RP (responsible party), was not provided education on insulin administration or wound care. DME (durable medical equipment) was not at resident's home upon her discharge from the facility. The findings included: Resident #428 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: osteomyelitis, cardiomyopathy, atrial fibrillation, hypertension, diabetes mellitus and pneumonia. Resident #428 was discharged from the facility on 2/21/22. The most recent MDS (minimum data set) assessment, a 5 day Medicare assessment, with an ARD (assessment reference date) of 2/2/22, coded the resident as scoring a 03 out of 15 on the BIMS (brief interview for mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to implement interventions to keep a resident safe for one of 43 residents in the survey sample, Resident #34 (R34). R34's care plan called for anti-roll back system to be placed on R34's wheelchair. No anti roll devices were observed on multiple occasions during the survey while R34 was in the wheelchair. The findings include: On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 6/9/22, R34 was coded as being severely impaired for making daily decisions, having scored four out of 15 on the BIMS (brief interview for mental status). R34 was coded as requiring a wheelchair for moving around the room and the unit. On the following dates and times, R34 was observed sitting in a wheelchair: 8/2/22 at 12:47 p.m. and 1:59 p.m.; 8/3/22 at 8:00 a.m. At no time did R34's wheelchair have anti roll/tip devices on the back to prevent R34's wheelchair from rolling or tipping over…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to implement bed rail requirements for 3 of 43 residents in the survey sample, Residents #73, #4, and #23. The findings include: 1. The facility staff failed to assess Resident #73 (R73) for the necessity of bed rails, and failed to evidence education of the resident regarding risks and benefits of implementing bed rails. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/13/22, R73 was coded as being moderately impaired for making daily decisions, having scored 11 out of 15 on the BIMS (brief interview for mental status). On the following dates and times, R73 was observed lying in bed with the top quarter side rails up on both sides of the bed: 8/2/22 at 12:35 p.m. and 3:00 p.m.; 8/3/22 at 8:02 a.m. and 10:37 a.m. A review of R73's clinical record, including facility assessments, failed to reveal a bed rail assessment or any evidence the resident/RP (responsible party) received…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-04 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to store medications in a safe manner on 1 of 2 nursing units, [NAME] Garden Unit. 1. RN #1 left medications on top of a medication cart, unsupervised, on the [NAME] Garden unit. 2. LPN #2 left the medication cart unlocked during medication administration, while it was unsupervised, on the [NAME] Garden unit. The findings include: 1. RN #1 left medications on top of a medication cart, unsupervised, on the [NAME] Garden unit. Resident #42 was admitted to the facility on [DATE]. On the most recent MDS (Minimum Data Set), a quarterly assessment dated [DATE], the resident was coded as being cognitively intact in ability to make daily life decisions. Resident #19 was admitted to the facility on [DATE]. On the most recent MDS (Minimum Data Set), a quarterly assessment dated [DATE], Resident #19 was coded as being severely cognitively impaired in ability to make daily life…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0772 — isolatedHave an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review, clinical record review and in the course of a complaint investigation, the facility staff failed to obtain laboratory tests per physician's order for one of 43 residents in the survey sample, Resident #276. The facility staff failed to obtain multiple lab tests per Resident #276's (R276) nephrologist's (kidney doctor) orders. The findings include: On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 11/12/21, the resident scored 13 out of 15 on the BIMS (brief interview for mental status), indicating the resident was not cognitively impaired for making daily decisions. R276's diagnoses included acute renal failure and cystic kidney disease. A review of R276's clinical record revealed a note from the nephrologist (kidney doctor) dated 4/6/21 that documented, Follow-up in 6 months. H&H (hemoglobin and hematocrit), protein creatinine ratio, renal panel, vitamin D25, PTH. The note documented future lab orders for: 10/01/2021: SPOT URINE CREATININE (1). 10/01/2021: VITAMIN D 25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-04 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review, clinical record review and in the course of a complaint investigation, the facility staff failed to obtain a diagnostic test per physician's request for one of 43 residents in the survey sample, Resident #276. The facility staff failed to obtain a renal ultrasound (1) per Resident #276's (R276) nephrologist's (kidney doctor) request. The findings include: On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 11/12/21, the resident scored 13 out of 15 on the BIMS (brief interview for mental status), indicating the resident is not cognitively impaired for making daily decisions. R276's diagnoses included acute renal failure and cystic kidney disease. A review of R276's clinical record revealed a note from the nephrologist (kidney doctor) dated 4/6/21 that documented, Follow-up in 6 months .Renal ultrasound prior to the next visit .Future Procedures: 4/12/20/21: RENAL ULTRASOUND . Further review of R276's clinical record failed to reveal any renal ultrasound results. On 8/4/22 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-11-22 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that facility staff failed to follow professional standards of practice and document the amount of insulin actually given for three of 37 residents in the survey sample, Resident #42, #19 and #53. The findings included: For Resident #42, #19 and #53, Licensed Practical Nurse (LPN) #3 was identified as the nurse who inaccurately documented insulin administration. On 11/21/19 at 5:22 p.m., an interview was conducted with LPN #3. When asked if she had ever experienced glitches when documenting in the eMAR (electronic medication record), LPN #3 stated that she was a new nurse to the facility and has only been working at the facility for approximately 2.5 weeks. LPN #3 stated that she was still adjusting to the new computer system. LPN #3 stated that she requested an additional nine more days of training due to the computer system. LPN #3 stated at first when documenting blood sugars; she was entering in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-11-22 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, it was determined that facility staff failed to apply hair restraints before entering the food preparation area in the facility kitchen. On 11/19/19 at 6:20 PM during the initial tour of the kitchen there were no hair restraints available upon entrance into the kitchen and food prep area. On the floor before entering into the kitchen and food prep area was a yellow and black strip with unreadable lettering. There were staff observed throughout the survey crossing the unreadable yellow and black line on the floor entering the kitchen without hair restraints. In order to get a hairnet you had to enter the kitchen, turn right and go past the food prep area to open a drawer that housed the hair restraints. On 11/20/19 at approximately 11:15 AM a tour of the kitchen was made with the Dietary Director. She was asked how would someone entering the kitchen obtain a hairnet? She stated, They would stop at this line and someone would bring them a hairnet. She was then asked how would someone know to stop at this yellow line.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to provide written bed hold notification at the time of an acute transfer to the hospital for one of 37 residents in the survey sample, Resident #42. The findings included: Resident #42 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to Type 2 diabetes mellitus, and hemiplegia (left side paralysis following stroke). Resident #42's most recent MDS (minimum data set) assessment was an admission assessment with an ARD (assessment reference date) of 9/19/19. Resident #42 was coded as being intact in cognitive function scoring 15 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #42's clinical record revealed that she had been sent out to the hospital on 5/23/19. There was no evidence in the clinical record that written bed hold notification was sent with Resident #42 at the time of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-11-22 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to transmit a discharge assessment within the required time frame for two of 37 residents in the survey sample, Residents #1 and #2. The findings included: 1. Resident #1 was admitted to the facility on [DATE] and discharged on 6/21/19 with diagnoses that included but were not limited to Hemiplegia (paralysis on left side). Resident #1's most recent MDS (Minimum Data Set) assessment was a discharge assessment with an ARD (assessment reference date) of 6/21/19. Resident #1 was coded as being severely impaired in cognitive function scoring 00 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #1's clinical record revealed that she was transferred to the hospital on 6/21/19 due to altered mental status. Resident #1 did not return to the facility. Further review of Section Z (assessment administration) of her discharge MDS assessment revealed that her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review and clinical record review the facility staff failed to develop a complete comprehensive care plan to include Diabetes Mellitus and that the resident was a smoker, for 1 of 37 residents in the survey sample, Resident #5. The findings included: 1a. Resident #5 was admitted to the facility on [DATE]. Resident #5 was discharged from the facility on 07/26/2019 and readmitted to the facility on [DATE]. Diagnoses included but were not limited to, Diabetes Mellitus and Hypertension. Resident #5's Minimum Data Set (MDS an assessment protocol) with an Assessment Reference Date of 08/06/2019 was coded with a BIMS (Brief Interview for Mental Status) score of 15 indicating no cognitive impairment. On 11/21/2019 review of Resident #5's clinical record revealed the following: The Face Sheet listed Type 2 Diabetes Mellitus without complications under Additional Current Diagnosis. Review of Resident #5's Physician Orders revealed an order…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to revise the care plan for one of 37 residents in the survey sample, Resident #4. The findings included: Resident #4 was admitted to the facility on [DATE] with diagnoses that included but were not limited to Alzheimer's disease, Delusional disorders, lack of coordination. Resident #4's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 8/2/19. Resident #4 was coded as being severely impaired in cognitive function scoring 09 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #4's fall risk care plan dated 11/1/19 documented the following intervention: Wear clip alarms as ordered. On 11/19/19 through 11/20/19 several observations were made of Resident #4; she did not have a clip alarm in place. Review of Resident #4's November 2019 POS (physician order summary) revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that facility staff failed to obtain orders for the use of a catheter for one of 37 residents in the survey sample, Resident #83. The findings included: Resident #83 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to Hydronephrosis with renal and ureteral obstruction. Resident #83's most recent MDS (Minimum Data Set) assessment was an admission assessment with an ARD (assessment reference date) of 10/28/19. Resident #83 was coded as being intact in cognitive function scoring 15 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #83 was coded in section H (Bowel and Bladder) as having an indwelling catheter. Review of Resident #83's elimination care plan dated 10/21/19 documented the following: Alteration in elimination Indwelling catheter and ileostomy related to: Dx (diagnosis) of Hydrourterinephrosis (1),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review, the facility staff failed to ensure that 1 opened bottle of house stock calcium tablets 500 mcg (micrograms) with the expiration date of 09/2019 was discarded. The findings included: On [DATE] at approximately 10:15 AM, an inspection of the medication cart on the [NAME] unit was conducted with Licensed Practical Nurse (LPN) #1. An opened bottle of Calcium tablets was stored on a medication cart with an expiration of 09/19. LPN #1 was asked what should have been done with the expired bottle of medication; she stated, They should have discarded and replaced the medication. The Facility Policy titled, Storage of Medications Reads as follows: The facility shall not use discontinued, outdated, or deteriorated drugs or biologicals. All such drugs shall be returned to the dispensing pharmacy or destroyed. The above findings were shared with the Administrator, the Acting Director of Nursing and the Corporate Nurse Consultant during the pre-exit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-11-22 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview the facility staff failed to ensure the garbage storage area was maintained in a sanitary condition. The findings included: On 11/21/19 at approximately 9:40 AM the garbage and refuse containers were observed with the Dietary Director. The ground area surrounding the two trash dumpsters were observed to have a small amount of scattered debris of glass fragments, cigarette butts, coffee filter grounds and two small trash bags located in front of the dumpsters on the ground. A cat was seen walking away from the dumpsters. The Dietary Director stated that the garbage disposal truck was here earlier and left debris on the ground. The Dietary Director was asked what should have been done concerning the debris left on the ground; she stated, We should keep the gate closed and check the dumpster after the garbage truck comes to pick up trash. The above findings was shared with the Administrator, the Acting Director of Nursing and the Corporate Nurse Consultant during the pre-exit meeting conducted on 11/22/19 at 12:30 PM. No further information was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to ensure an accurate clinical record for one of 37 residents in the survey sample, Resident #19. The findings included: Resident #19 was admitted to the facility on [DATE] with diagnoses that included but were not limited to type two diabetes mellitus. Resident #19's most recent MDS (Minimum Data Set) assessment was a quarterly assessment with an ARD (assessment reference date) of 8/21/19. Resident #19 was coded as moderately impaired in cognitive function scoring 13 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #19 was coded in section N (Medications) as receiving insulin injections. Review of Resident #19's November POS (physician order summary) revealed the following order for insulin: Novolog (1) 100 units/mL (milliliters) Flexpen AC/HS (before meals)/at bedtime) Novolog per sliding scale FBG (fasting blood sugar) less then 90 = 0U (units) 91-120 =…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-11-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to maintain infection control practices during the dining room observation for two of 37 residents, Resident #46 and #73; and failed to practice infection control measures while performing wound care for one of 37 residents, Resident #57. The findings included: 1. Resident #46 was admitted to the facility on [DATE] with diagnoses that included but were not limited to dysphagia (difficulty swallowing), and anomaly of jaw size. Resident #46's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 9/25/19. Resident #46 was coded as being severely impaired in cognitive function scoring 03 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #46 was coded in Section G (Functional Status) as requiring extensive assistance with one staff member with meals. 2. Resident #73 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-08-04 · tag F0585 — failed to handle grievances — widespreadHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and facility document review, the facility staff failed to maintain documentation of grievances. The facility staff failed to evidence documentation of grievances for 2020 and 2021. This was cited as past non-compliance. The findings include: A review of facility grievances failed to reveal documentation of grievances for 2020 and 2021. On 8/4/22 at 7:32 a.m., ASM (administrative staff member) #1 (the administrator) stated she did not have the facility grievances for 2020 and 2021. ASM #1 stated the former social services director was no longer employed at the facility and the current social services director completed an action plan. On 8/4/22 at 7:37 a.m., an interview was conducted with OSM (other staff member) #1 (the social services director). OSM #1 stated that once she receives a grievance, she reviews it and provides it to the designated department head. OSM #1 stated an investigation is completed, a solution is developed, and then she follows up with the resident and/or family member who put forth the concern. OSM #1 stated all grievances are logged…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-08-04 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, it was determined that the facility staff failed to complete and post daily nurse staffing information before the shift. On 08/02/2022 and 08/03/2022 the facility staff failed to post the nurse staffing prior to the beginning of the shift and failed to document the facility's census on 17 of 31 days of July 2022. The findings include: On 08/02/22 at approximately 11:52 a.m., an observation of the facility's staff posting located in the facility's lobby on the receptionist desk was observed to be dated 08/01/2022. On 08/03/22 at approximately 7:15 a.m., an observation of the facility's staff posting located in the facility's lobby on the receptionist desk was observed to be dated 08/02/2022. Review of the facility's Daily Staffing Sheets dated 07/02/2022, 07/03/2022, 07/04/2022, 07/05/2022, 07/09/2022, 07/10/2022, 07/11/2022, 07/12/2022, 07/15/2022, 07/16/2022, 07/24/2022, 07/25/2022, 07/27/2022, 07/28/2022, 07/29/2022, 07/30/2022 and 07/31/2022 failed to evidence the facility's census. On 08/03/2022 at approximately 10:08 a.m., an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$10,358 in federal fines across 1 penalty.
- $10,358 — penalty dated 2026-02-23
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to EASTERN HEALTHCARE GROUP — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 1.5 | +0.5 vs chain |
| Health inspection | 2 of 5 | 1.8 | +0.2 vs chain |
| Staffing | 2 of 5 | 1.5 | +0.5 vs chain |
| Quality measures | 3 of 5 | 3.0 | ≈ chain avg |
The other 17 homes this chain runs (chain average 1.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| VA SNF OPERATIONS HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2022 |
| JJ UNITED TR | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | since 01/31/2024 |
| BANK, RICHARD | Individual | W-2 MANAGING EMPLOYEE | — | since 09/04/2023 |
| SHAPIRO, AKIVA | Individual | CORPORATE OFFICER | — | since 03/01/2022 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $729K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495234. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.