Nans Pointe Rehabilitation And Nursing
200 West Constance Road, Suffolk, VA 23434 · For profit - Limited Liability company · 148 certified beds · (757) 539-8744 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- it has 1 actual-harm citation
- a high number of inspection citations overall (51) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (63%) runs well above the national median (45%)
- its last standard health inspection was over 4 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 24.0% | 14.9% | 15.4% | worse |
| Long-stay residents who lose too much weight | 2.0% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.4% | 0.9% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.3% | 1.6% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 11.0% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.9% | 3.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 27.5% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 16.4% | 20.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 68.1% | 94.0% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 5.3% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 25.4% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.0% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 14.4% | 73.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.9% | 22.3% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 15.2% | 11.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.96 | 1.52 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.79 | 1.48 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 233 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 58.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 56 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.34 therapist hours per resident per day in 2026Q1 — more than 58% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 21% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.4%CMS range 48.2–61.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.1%CMS range 9.5–15.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 58.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 42.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 50.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 93.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.4%CMS range 5.4–11.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.84 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 148 beds and averages 121.3 residents a day — about 82% occupied, or roughly 27 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.32 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.19 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.34 hrs/resident/day on weekends vs 4.00 on weekdays — 16% thinner on weekends. RN hours go from 0.38 to 0.16 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 63% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 4 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
51 citations, most serious first. The 11 most serious are shown; the remaining 40 are one tap away and print in full.
- Actual harm · G2022-07-12 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility staff failed to provide pain management to include scheduled narcotic analgesics (Hydromorphone HCl 2 milligrams (mg) and Lyrica 25 mg) which resulted in frequent unnecessary and often excruciating pain, constituting harm for 1 of 47 residents (Resident #267), in the survey sample The findings included: The facility staff failed to provide scheduled around-the-clock pain medications to Resident #267, by failing to obtain and administer the prescribed narcotic analgesics (Hydromorphone HCl 2 milligrams (mg) and Lyrica 25 mg), they also failed to institute their protocol for obtaining controlled medication from their medication storage system (CUBEX) and to ensure the nurses were educated to obtain controlled and non-controlled medication from the storage system, which resulted in unnecessary and often excruciating pain, constituting harm. Resident #267 was originally admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and facility document review, the facility staff failed to maintain the fire alarm system in fully operational condition to ensure a safe and accident-free environment to protect the residents, visitors and staff on three of three units, resulting in the identification of immediate jeopardy facility-wide. This resulted in substandard quality of care. Once the IJ (Immediate Jeopardy) was removed, the scope and severity were lowered to level two, widespread.The findings include:On 4/15/26, a Life Safety Inspection was conducted revealing by observation that: (3) three exit lights were not operational, the facility failed to have credible evidence of annual testing of the fire alarm system, and the fire alarm panel was in the trouble mode. The Life Safety Inspector conducted an interview with the acting maintenance director, who reported the alarm mode had been going on for about a week. The Life Safety Inspector also identified that the facility did not have a dedicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-25 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and review of facility documents, the facility staff failed to provide leadership and oversight to ensure effective systems were in place to assure the safety of the residents in the area of safety and hazardous free environment and quality assurance and performance improvement activities for three of three units.The findings included:During a complaint investigation and an extended survey conducted on 4/24/26, 4/27/26 and 4/28/26, the facility staff failed to provide evidence that fire alarm panel testing and inspections were being conducted since 1/30/26 and that staff were trained and following the facility's policy on Fire Watch Procedure.On 4/24/26 at approximately 5:00 PM, an interview was conducted with the Administrator. He stated he had been Administrator since March 30, 2026. According to the Administrator, he confirmed that the facility was on Fire Watch. When asked what being on Fire Watch meant? He stated that someone was making rounds every 15 minutes or so walking the halls and rounding outside to look for any signs of smoke or fire. He…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-25 · tag F0837 — isolatedEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and review of facility documents, the facility's governing body failed to ensure facility policies were implemented regarding management and operation of the facility to ensure effective leadership and systems were in place to ensure the safety of residents, staff and visitors in safety and hazardous free environment for three of three units.Findings included:During a complaint investigation and an extended survey conducted on 4/24/26, 4/27/26 and 4/28/26, the governing body failed to ensure effective leadership and systems in place to monitor the functionality of the fire alarm panel since 1/30/26 and that staff were trained and following the facility's policy on Fire Watch Procedure and the Local Fire Marshall recommendations dated 1/30/26. On 4/24/26 at approximately 5:00 PM, an interview was conducted with the Administrator. He stated he had been Administrator since 3/30/26. According to the Administrator, he confirmed that the facility was on Fire Watch. When asked what being on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-25 · tag F0867 — failed to act on quality-improvement findings — isolatedSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and review of facility documents, the facility staff failed to adequately identify, keep systems functioning properly, follow facility Fire Watch procedure and implement necessary action plans to assure the safety of all residents, staff and visitors using the Quality Assurance and Performance Improvement (QAPI) committee to identify deficiencies in the area of safety and hazardous free environment for three of three units.The findings included:During a complaint investigation and an extended survey conducted on 4/24/26, 4/27/26 and 4/28/26, the facility staff failed to provide credible evidence that the fire alarm malfunctioning and facility being on Fire Watch since 1/30/26 was reported to the QAPI (Quality Assurance and Improvement) Committee for appropriate oversight to monitor and evaluate for any potential negative outcomes.On 4/24/26 at approximately 5:00 PM, an interview was conducted with the Administrator. He stated he had been Administrator since 3/30/36. According to the Administrator he confirmed the facility was on Fire Watch. When asked what…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-23 · tag F0577 — isolatedAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interview, and during the course of a complaint investigation, the facility staff failed to post the most recent survey results in a place readily accessible to residents, family members, and legal representatives of residents. During an observation on 10/21/25 at 11:15 am., a sign was observed in the facility lobby that read: A copy of the most recent Virginia Department of Health inspection report is available upon request.On 10/22/25 during the course of the survey on this day, no posting of survey results were observed, but the above information was listed. On 10/23/25 at approximately 10:30 am., a brief encounter was made by the administrator near the lobby concerning the survey results book. The administrator said that the book was located in a drawer by the receptionist. A pre-exit interview was conducted on 10/23/25 at approximately 1:30 pm., the above findings were shared with the Administrator, The Corporate Consultant and the DON (Director of Nursing) and [NAME] President of Clinical Services. An opportunity was offered to the facility's staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and clinical record review, the facility staff failed to administer the ordered antibiotic to 1 of 4 residents in the survey sample (Resident #2).The findings included: Resident #2 was initially admitted to the facility on [DATE]. The resident's current diagnoses included an infected diabetic ulcer of the right foot. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 10/17/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated that Resident #2's cognitive abilities for daily decision-making were intact. In section GG (Functional Abilities and Goals), the resident was coded as requiring setup or clean-up assistance with eating, partial/moderate assistance with oral hygiene, substantial/maximal assistance with showers/bathes, and upper body dressing, dependent with lower body dressing, personal hygiene, and putting on/taking off footwear. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-23 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and clinical record review, the facility staff failed to promptly notify the physician and/or practitioner of abnormal lab results for 1 of 4 residents in the survey sample (Resident #2). The findings included: Resident #2 was initially admitted to the facility on [DATE]. The resident's current diagnoses included an infected diabetic ulcer of the right foot. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 10/17/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated that Resident #2's cognitive abilities for daily decision-making were intact. In section GG (Functional Abilities and Goals), the resident was coded as requiring setup or clean-up assistance with eating, partial/moderate assistance with oral hygiene, substantial/maximal assistance with showers/bathes, and upper body dressing, dependent with lower body dressing, personal hygiene, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-23 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to provide a specialized therapy evaluation resulting in delayed treatment in services which placed the resident in higher risk for decline for 1 of 4 residents (Resident #3), in the survey sample.Resident #3 was originally admitted to the facility 8/24/25 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; Cerebral Infarction Due to Unspecified Occlusion or Stenosis. Hemiplegia and Hemiparesis Following Cerebral Infarction. The admission, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 8/29/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 9 out of a possible 15. This indicated Resident #3 cognitive abilities for daily decision making were moderately impaired. [NAME] BlvdIn sectionGG(Functional Abilities) the resident was coded as being dependent in oral…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and clinical record review, the facility staff failed to maintain an infection prevention and control program designed to limit opportunities for infection transmission. The findings included: Resident #2 was initially admitted to the facility on [DATE]. The resident's current diagnoses included an infected diabetic ulcer of the right foot. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 10/17/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated that Resident #2's cognitive abilities for daily decision-making were intact. In section GG (Functional Abilities and Goals), the resident was coded as requiring setup or clean-up assistance with eating, partial/moderate assistance with oral hygiene, substantial/maximal assistance with showers/bathes, and upper body dressing, dependent with lower body dressing, personal hygiene, and putting on/taking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-07-12 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility staff failed to provide food that was prepared by methods that conserved the nutritive flavor and appearance. The findings included: During the kitchen observations at 11:07 a.m. on 07/07/22 during the lunch meal preparation, the facility staff was noted to serve mixed vegetables, lasagna, garlic bread, strawberry short cake and several beverages. The lasagna was the main entree for the lunch meal. During the temperature checks and observations made of the lasagna, the appearance of the lasagna was noted to be burned (blackened) and crusted in appearance. The texture of the lasagna was rubbery and mushy. This surveyor tasted the lasagna and it was not pleasing. The lasagna had a burned taste. The lasagna was noted to have burned food participles. During an interview on 07/07/22 at 12:47 p.m. with Resident #6, he was asked about the lasagna lunch meal. Resident #6 stated the lasagna did not have an appeasing appearance nor did it taste that great. Resident #6 stated he only ate half of the serving. During an interview at 12:07…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 40 citations
- Potential for harm · Fcited before2022-07-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interview, the facility staff failed to store and served food under sanitary conditions. The findings included: During the kitchen observations at 11:07 a.m. on 07/07/22 the left wall next to the eight burner stove and two door oven, was noted to copious amounts of burnt grease and food particles. Behind the stove was burned food particles and food crumbs. Food and debris was observed behind the standing two part oven. The wall next to the eight burner stove was observed to have a hole that measured an estimated 10 inches long and 3 inches wide. Rust was noted on the electrical sockets in front of the the eight burner stove. The wall behind the ice machine was observed to have an estimated 8 inch by 3 inch hole. The plaster was observed to be coming off. Trash and debris was observed behind the ice machine. The dish washing machine was observed to have a large 4 to 5 gallon clear plastic container catching water. The dish washer stated, the dish washer has been like that for several months. During an interview with the assistant maintenance worker, he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-07-12 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview the facility staff failed to maintain outside refuse area free of debris and trash. The findings included: During the outside observation of the trash dumpster area at 1:15 P.M. on 07/07/22, the area was observed to have trash and debris on the ground around the two dumpster area. The Dietary Manager stated, housekeeping and maintenance were responsible for maintaining the areas.
- Potential for harm · E2022-07-12 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and staff interviews, and review of facility documents, the facility staff failed to ensure the facility's floors including resident rooms and common area were kept clean sanitary and homelike. The findings included: On 7/6/22 resident rooms [ROOM NUMBER] were observed with many stains and heavily soiled floors. On 7/11/22 the corridors were heavily soiled and paths of wetness throughout the resident care areas and evidence of wheels rolling through the wetness and tracking it throughout the building were obvious. An interview was conducted with the Director of Environmental Services on 7/11/22 at approximately 4:28 p.m. The Director of Environmental Services stated two staff member quit before the weekend of 7/9/22 - 7/10/22 therefore the manpower needed to provide facility services wasn't available and they are with needed equipment to keep the floors clean. The Director of Environmental Services stated the scrubber has been out of order for approximately a month and they have one buffer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-12 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based resident and staff interviews, facility document review, and clinical record review, the facility staff failed to follow professional standards of nursing practices for 3 out of 47 residents (Resident #68, #22 and #84) in the survey sample. The findings included: 1. The facility staff failed to follow physician orders for the administering of medication for Resident #68. Resident #68 was originally admitted to the facility on [DATE]. Diagnosis for Resident #68 included but are not limited to Bipolar disorder, major depression and anxiety. The most recent Minimum Data Set (MDS) a quarterly assessment with an Assessment Reference Date (ARD) of 05/31/22 coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 12 out of a possible score of 15, which indicated moderate cognitive impairment for daily decision-making. In section G (Physical functioning) the MDS coded Resident #68 requiring total dependence of one with bathing, extensive assistance of one with toilet use and personal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interviews, and clinical record review, the facility staff failed to ensure a resident wasn't subjected to significant medication errors (omission of critical medications) for 2 of 47 residents (Resident #267 and #319), in the survey sample. The findings included: 1. Resident #267 was originally admitted to the facility 6/14/22 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; surgical interventions related to an abdominal wall infection, DVT, diabetes with neuropathic pain, and end-stage renal disease status post a renal transplant. The 5 Day Medicare Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/16/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 11 out of a possible 15. This indicated Resident #267's cognitive abilities for daily decision making were moderately impaired. In section G (Physical functioning) the resident was coded as requiring total…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0840 — patternEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and a review of the facility's contracts, it was determined that the facility staff failed to obtain a dialysis contract that would describe the care and services provided by the dialysis center for one resident (Resident #7) in the survey sample of 47 residents. The findings included: 1. Resident #7 was admitted to the facility on [DATE] with diagnoses which included congestive heart failure, peripheral vascular disease, COPD, hypertension, anxiety, depression, end stage renal disease, morbid obesity and GERD. During the entrance conference, one resident (Resident #7) was identified as receiving dialysis care and services outside of the facility. A 6/29/22 Quarterly Minimum Data Set (MDS) assessed this resident as a 14 in the area of Brief interview for mental status (BIMS). In the area of Activities of Daily Living (ADL's) this resident was assessed as requiring extensive assistance in the areas of transfer, dressing, toileting and personal hygiene. A Care Plan dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0868 — patternHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews the facility staff failed to meet on a quarterly basis and as needed to identify issues with respect to which quality assessment and assurance activities are necessary. maintain a quality assessment and assurance committee consisting at a minimum of: (i) The director of nursing services; (ii) The Medical Director or his/her designee; (iii) At least three other members of the facility's staff, at least one of who must be the administrator, owner, a board member or other individual in a leadership role; The findings included; On [DATE] at approximately 5:01 PM during the initial tour an interview was conducted with the Acting administrator to set up an appointment to discuss the facility's QA/QAPI Plan. She stated, No QAPI meetings have been conducted in over a year. There was no mention of re-establishing QA/QAPI meeting when waivers for them expired [DATE] No documents were provided. On [DATE] at approximately 4:20 PM an interview was conducted with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed to administer the pneumococcal immunization to 3 of 5 residents (Resident #5, 7 and 68) reviewed for the pneumococcal immunization protocol. The findings included: 1. Resident #5 was originally admitted to the facility 07/14/2021 and had never been discharged from the facility. The current diagnoses included a stroke and diabetes. The annual Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/24/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 8 out of a possible 15. This indicated Resident #5's cognitive abilities for daily were moderately impaired. Review of the clinical record for immunizations revealed on 10/7/21 Resident #5's representative gave consent for the resident to receive the pneumococcal immunization but it hadn't been administered by 7/12/22. An interview was conducted with the Infection Preventionist on 07/11/22 at approximately 10:30 a.m. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0886 — failed to test for COVID-19 as required — patternPerform COVID19 testing on residents and staff.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interviews and review of facility documents, the facility staff failed to reduce the risk of COVID-19 transmission from unvaccinated staff by testing staff at least weekly for exempted staff regardless of whether the facility is located in a county with low to moderate community transmission, The findings included: A review was conducted of the twelve staff granted exemption from the COVID-19 vaccination. The review revealed the unvaccinated staff wasn't tested at least weekly for greater than 30 days. An interview was conducted with the Director of Nursing (DON) on 7/7/22 at approximately 1:20 p.m. The DON stated the testing was missed but they will begin testing. On 7/12/22 at approximately 8:00 p.m., the above findings were shared with the Administrator, Director of Nursing and Corporate Consultant. An opportunity was offered to the facility's staff to present additional information but no additional information was provided and no further concerns were voiced.
- Potential for harm · E2022-07-12 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and review of facility documents, the facility staff failed to maintain cleaning equipment in good operational condition to ensure the necessary equipment was available to keep the facility clean, sanitary and homelike. The findings included: On 7/6/22 resident rooms [ROOM NUMBER] were observed with many stains and heavily soiled floors. On 7/11/22 the corridors were heavily soiled and paths of wetness throughout the resident care areas and evidence of wheels rolling through the wetness and tracking it throughout the building were obvious. An interview was conducted with the Director of Environmental Services on 7/11/22 at approximately 4:28 p.m. The Director of Environmental Services stated two staff member quit before the weekend of 7/9/22 - 7/10/22 therefore the manpower needed to provide facility services wasn't available and they are with needed equipment to keep the floors clean. The Director of Environmental Services stated the scrubber has been out of order for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-12 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interview the facility staff failed to maintain an effective pest control program. The findings included: During the kitchen observation at 11:07 a.m. on 07/07/22, live roaches (numerous) were observed on the wall at the beginning of the serving line were spices were observed stored. Live roaches were observed at the drain line behind the two door oven. Live roaches were observed coming in and out of the left side wall where an eight inch by three inch hole was observed. A pest control tech was observed removing a 4 by 4 tile block off of the wall at the floor drain line hole. Live roaches were observed coming in and out of the hole as well as from behind the tile block. A 7/5/22 pest control service report indicated: Found live cockroaches in kitchen. Inspected and treated. Kitchen- treated area food covered or removed. Rooms - treated- Rooms, 116, 117, 118, 119, 124, 125, dietitian office, hallway to dining room, kitchen dinning room. A 6/1/22 pest control service report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-07-12 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, a review of facility documents and during a complaint investigation, the facility's staff failed to notify family of significant weight loss for 1 of 47 residents (Resident #318), in the survey sample. The findings Included: The POS (Physician Order Summary) for May 2021 reads: Weigh Daily every day shift for Heart Failure Monitoring ALERT MD FOR WT GAIN OF 3LB IN ONE DAY, 5LB IN ONE WEEK, INCREASED EDEMA, SOB. Order date: 3/04/21. Start Date: 3/05/21. House Supplement in the morning 237 ml QD Order Date: 04/09/2022. Start Date: 04/10/2022. The Medication Administration Record (MAR) for May 2022 read: Furosemide Tablet 40 MG Give 1 tablet by mouth two times a day for CHF -Start Date 04/06/2021 1700 -D/C Date 05/23/2022 1204. All doses were administered. Resident #318 was originally admitted to the facility on [DATE] and discharged on 5/20/22 to an acute care facility. The current diagnoses included; CHRONIC COMBINED SYSTOLIC…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-07-12 · tag F0620 — isolatedNot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
What the surveyor found here — the official record, unedited, may be distressing
Based on a closed record review, staff interview and a complaint investigation, the facility staff failed to provide one resident (Resident #317 ) with an admissions package including admissions policies, transfer/discharge agreement and financial agreement in the survey sample of 47 residents. The findings included: Resident #317 was admitted to the facility from a hospital on 1/21/22 with diagnoses of muscle weakness, osteoporosis, hypertension and depression. Complainant alleges resident nor Authorized Representative were provided with an admission packet, including admission agreement and financial agreement. A review of the closed clinical record did not reveal an admission agreement was provided or signed by the resident or Authorized Representative. During an interview on 7/6/22 at 4:10 PM the Regional Admissions Director confirmed Resident #317 was not provided with an admission Agreement, Transfer/Discharge Agreement nor a Financial Agreement. An admission policy and procedure was requested but not provided during the survey. Compliant Deficiency
- Potential for harm · D2022-07-12 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and facility documentation, the facility staff failed to ensure that 1 of 47 residents (Resident #86) in the survey sample received a complete and accurate assessment Minimum Data Set (MDS). The findings included: 1. The facility staff failed to ensure Resident #86's, quarterly MDS assessment with an Assessment Reference Date (ARD) of 06/09/22 was coded correctly under section N0450 (Antipsychotic Medication Review.) Resident #86 was admitted to the facility on [DATE]. Diagnosis for Resident #86 included but not limited to dementia without behavioral disturbances. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 06/09/22 coded the Resident #86 with a 01 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating severe cognitive impairment. A review of Resident #86's quarterly MDS with an ARD of 06/09/22 was coded for receiving antipsychotic medications. The section N on the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-12 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility staff failed to conduct a level I PASARR for one Resident (Resident #30) in the survey sample of 47 residents. The findings included: Resident #30 was admitted to the facility on [DATE] with diagnoses that included Anoxic brain damage, muscle weakness, history of prostate cancer, dementia, epilepsy, heart disease, diabetes, anxiety, insomnia PTSD and impaired safety awareness. The facility staff failed to conduct a level I PASARR. This resident was assessed as having scored an eight on the (BIMS) Brief Interview for Mental Status. A review of the clinical records indicated that Resident #30 did not have a level I PASARR screening. During an interview on on 07/07/22 at 3:15 p.m. the social service director stated Resident #30 had not been screened for a Level I PASARR.
- Potential for harm · D2022-07-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews and clinical record review the facility staff failed to ensure 1 of 47 residents (Resident #3) in the survey sample who were unable to carry out activities of daily living receives the necessary services to maintain fingernail care. The findings included: The facility staff failed to provide necessary fingernail care for Resident #3, a resident who was dependent on staff for activities of daily living (ADL). Resident #3 was admitted to the facility on [DATE]. Diagnosis for Resident #3 included but not limited to Dementia without behavioral disturbances. The most recent Minimum Data Set (MDS) a quarterly assessment with an Assessment Reference Date (ARD) of 06/24/22 coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 03 out of a possible score of 15, which indicated severe cognitive impairment for daily decision-making. The resident was not coded for rejection of care to include Activities of Daily Living (ADL). In section G (Physical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interviews, clinical record review, facility documentation review, the facility staff failed to provide 1 of 47 residents (Resident #323) in the survey sample with respiratory care in accordance with professional standards of practice. The findings included: Resident #323 was admitted to the facility on [DATE]. Diagnosis for Resident #323 included but are not limited to acute and chronic respiratory failure with hypoxia. Resident #323's Minimum Data Set (an assessment protocol) an annual assessment with an Assessment Reference Date (ARD) of 06/06/22 coded the resident's Brief Interview for Mental Status (BIMS) score 12 of a possible 15 with moderate cognitive impairment for daily decision-making. In section O (Special Treatment and Programs) was coded for the use of oxygen therapy. During the initial tour on 07/05/22 at approximately 3:10 p.m., Resident #323 was observed lying in bed with oxygen on at 4 liters minute via nasal cannula. On 07/06/22 at approximately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-12 · tag F0727 — failed to provide required RN coverage — isolatedHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — the official record, unedited, may be distressing
Based on information obtained during the Sufficient and Competent Nurse Staffing task, the facility staff failed to staff a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week which could potentially affect all residents. The facility staff failed to staff an RN for at least 8 consecutive hours for 7 days The findings included: During the nursing staff review for 1/09/22, 2/05/22 and 2/06/22 the facility staff was unable to verify RN presence in the facility for at least 8 consecutive hours on 2/27/22. On 7/12/22 at approximately 6:00 PM., an interview was conducted with ASM (Administrative Staff Member/Clinical Support). She said that the facility should have coverage for 8 hours everyday. The above findings were shared with the Administrator, the Assistant administrator at approximately 9:30 PM. No comments were made concerning the above issue.
- Potential for harm · D2022-07-12 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolatedHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews the facility staff failed to present its QAPI plan to the State Survey Agency and to ensure Good faith attempts by the committee to identify and correct quality deficiencies. The findings included; On [DATE] at approximately 5:01 PM during the initial tour an interview was conducted with the Acting administrator to set up an appointment to discuss the facility's QA/QAPI Plan. She stated, No QAPI meetings have been conducted in over a year. There was no mention of re-establishing QA/QAPI meeting when waivers for them expired on [DATE] During the course of the survey quality deficiencies were identified in the areas of medication procurement. 1. The DON stated the management team and the Medical Director were aware there were problems procuring medications timely and they had begun strategizing on back-up pharmacies but; it wasn't finalized. The DON also stated on the average it takes two days before a new admission's medications arrives to the facility which in this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-12 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on information obtain during the Infection Control task, staff interview, and facility documentation review, the facility staff failed to ensure 1 of 47 residents (Resident #268), didn't receive antibiotics therapy when clinical guidelines for prescribing an antibiotics was not met. The facility staff administered Macrobid 100 milligrams (mg) and Cipro 250 mg (antibiotic) to Resident #68, for a bacteria resistant to the drug. The findings included: Resident #268 was originally admitted to the facility [DATE] and died in the facility [DATE]. The resident's diagnoses included; a stroke with hemiparesis and aphasia. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of [DATE] coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 0 out of a possible 15. This indicated Resident #268's cognitive abilities for daily decision making were severely impaired. On [DATE] at 10:30 a.m., an Infection Control interview was conducted with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-07-12 · tag F0882 — isolatedDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews the facility staff failed to have a designated Infection Preventionist who had completed a specialized training in infection prevention and control oversee the COVID-19 infection program. The findings included: On 7/6/22 at approximately 10:40 a.m., an interview was conducted with the Infection Preventionist who had completed a specialized training in infection prevention and control to review the COVID-19 infection program. The Infection preventionist stated she oversaw all of the infection control program except the COVID-19 program because the previous Director of Nursing (DON) managed the program and now the new DON was managing the COVID-19 infection program. An interview was conducted with the DON on 7/7/22 at approximately 1:20 p.m. The DON stated she was the designated person to oversee the COVID-19 infection program but she hadn't completed specialized training in infection prevention and control. The DON further stated her role as the COVID-19 Infection Preventionist would cease and the plan was for the current in-house Infection Preventionist to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-07-12 · tag F0885 — failed to notify residents/families about COVID-19 — isolatedReport COVID19 data to residents and families.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews clinical record review, and review of facility documents, the facility staff failed to inform residents, their representatives, and families of those residing in the facility by 5 p.m., the next calendar day or at least weekly following the occurrence of a single confirmed infection of COVID-19. The findings included: A review was conducted of the number of resident and staff COVID-19 cases over the last 4 weeks (6/7/22 - 7/6/22); it revealed Licensed Practical Nurse (LPN) #9 reported to work on 7/3/22 with a headache and expressed not feeling well. LPN #10 completed a Rapid COVID-19 test of LPN #9. The results identified LPN #9 as positive for a COVID-19 infection. LPN #10 stated the LPN #9 didn't enter the resident living area and was sent home after the positive results were confirmed. An interview was conducted with the Director of Nursing (DON) on 7/7/22 at approximately 1:20 p.m. The DON stated the facility staff began to inform resident representatives, and families of those residing in the facility of the COVID-19 positive staff member's case but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-05-16 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and clinical record reviews the facility staff failed to issue written Bed Hold Notices to 3 Residents and/or Resident Representatives (Resident #17, Resident #121, Resident #106) out of 56 residents in the survey sample, when discharged to the hospital. 1. Resident #17 was discharged to the hospital on [DATE] and the facility staff failed to issue the Resident and/or Resident Representative a written Bed Hold Notice. 2. For Resident #121, the facility staff failed to issue a written Bed Hold Notice to the Resident and/or Resident Representative when discharged to the hospital on [DATE]. 3. The facility staff failed to ensure Resident #106 or Resident Representative (RR), who resided on [NAME] Hall, was issued a written notice of the bed hold reserve policy upon transfer to the local hospital on 2/12/19 and on 3/14/19. The findings included: 1. Resident #17 was discharged to the hospital on [DATE] and readmitted to the facility on [DATE]. Diagnoses included but were not limited to,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-05-16 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and facility record review, it was determined that facility staff failed to dispose of trash in a sanitary manner for one of one trash compactor and one of one recycle compactor. Facility staff failed to ensure one of one trash compactor and one of one recycle compactor were free from surrounding debris. The findings include: On 5/14/19 at 12:30 p.m., observation of the facility dumpster area was conducted with OSM (other staff member) #5, dietary aide and stock. It was observed that that facility had one trash and one recycle compacter. The trash compactor was observed to have the following debris on the ground around it: three gloves, plastic spoon and a plastic cup. The recycle compactor was observed to have the following debris on the ground around it: plastic bag, cookie wrapper, and a flattened box. At that time an interview was conducted with OSM #5 When asked who was responsible for maintaining the compactors in a sanitary manner, OSM #5 stated that it was his responsibility to check the compactors at least once a day. When asked if the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-16 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and review of the facility's policy the facility staff failed to create an environment to accommodate the needs for 1 of 56 residents (Resident #50), in the survey sample. The facility's staff failed to ensure a call bell system was in place that Resident #50 was capable of using to contact the staff. The findings included: Resident #50 was originally admitted to the facility 6/14/18, and readmitted [DATE], after an acute care hospital stay. The current diagnoses were quadriplegia, traumatic brain injury, hepatitis and cirrhosis. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/21/19, coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 0 out of a possible 15. This indicated Resident #50's cognitive abilities for daily decision making were severely impaired. In section G (Physical functioning) the resident was coded as requiring extensive assistance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-16 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and clinical record reviews the facility staff failed to send care plan summary goals for 4 residents (Resident #17, Resident #121, Resident #111, Resident #106 ) out of 56 residents in the survey sample when discharged to the hospital. 1. The facility staff failed to send Resident # 17's care plan summary goals when discharged to the hospital. 2. The facility staff failed to send care plan summary goals for Resident #121 when discharged to the hospital. 3. The facility staff failed to ensure that Resident #111's Plan of Care Summary to include their care plan goals was sent upon transfer/discharge to the hospital on [DATE]. 4. The facility staff failed to include in the transfer summary indication that the facility staff conveyed to the receiving providers the resident's comprehensive care plan goals at the time of discharge to the local hospital on 2/12/19 and 3/14/19 or as soon as possible to the actual time of transfer for Resident #106. The findings included: 1. Resident #17 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-05-16 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility documentation review, the facility staff failed to issue a Preadmission Screening and Resident Review (PASRR) for 1 out of 56 residents (Resident #88) in the survey sample. Resident #88 did not have the required Level I PASRR to assess for service that might be necessary based on diagnosis of a mental disorder. The findings included: Resident #88 was admitted to the nursing facility on 7/4/18 with diagnoses that included bipolar disorder and schizophrenia. There was no documentation in the clinical record that a Level I PASRR was completed. Resident #88's most recent Minimum Data Set (MDS) assessment dated [DATE] was a quarterly assessment which coded the resident with short and long term memory and severely impaired with the necessary skills for daily decision making. The resident's active diagnoses were coded in Section I: anxiety disorder, depression, manic depression (bipolar) and psychotic disorder, schizophrenia. On 5/16/19 at 3:15 p.m., an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to develop the comprehensive care plan for two of 56 residents in the survey sample, Resident #44 and #50. 1. For Resident #44, facility staff failed to develop a nutritional care plan to her comprehensive care plan dated 12/27/17. 2. The facility staff failed to develop a care plan to address Resident #50's inability to utilize a regular call light due to decreased range of motion of bilateral hands related to quadriplegia and traumatic brain injury. The findings include: 1. Resident #44 was admitted to the facility on [DATE] with diagnoses that included but were not limited to Bipolar disorder, anxiety disorder, and mild cognitive impairment. Resident #44's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 3/3/19. Resident #44 was coded as being intact in cognitive function scoring 12 out of possible 15 on the BIMS (Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-05-16 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview and facility document review, it was determined that facility staff failed to follow professional standards of practice for one of 56 residents in the surveys sample, Resident #7. For Resident #7, facility staff failed to obtain daily weights per physician's order and the comprehensive care plan. The findings include: Resident #7 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to, atrial fibrillation, chronic kidney disease stage 3, high blood pressure, and type two diabetes. Resident #7's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 2/12/19. Resident #7 was coded as being cognitively intact in the ability to make daily decisions scoring 12 out of possible 15 on the BIMS (brief interview for mental status) exam. Review of Resident #7's clinical record revealed the following order: weight daily every day shift for heart failure,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-05-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, resident interview, clinical record review, it was determined that facility staff failed to provide respiratory treatment and services for one of 56 residents in the survey sample, Resident #13. For Resident #13 facility staff failed to administer oxygen per physician's order and comprehensive care plan. The findings include: Resident #13 was admitted to the facility on [DATE] and 1/11/18 with diagnoses that included but were not limited to heart failure, COPD (chronic obstructive pulmonary disease) and high blood pressure. Resident #13's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 4/23/19. Resident #13 was coded as being mildly impaired in cognitive function scoring 09 out of 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #13 was coded in Section O Special treatments, Procedures, and Programs as receiving oxygen therapy. Review of Resident #13's clinical record revealed the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-16 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to ensure timely physician visits for one of 56 residents in the survey sample, Resident #44. For Resident #44, facility staff failed to ensure physician visits between the dates of: 5/25/18 through 9/19/18 (over 4 months) and 9/19/18 through 3/23/19 (6 months). The findings include: Resident #44 was admitted to the facility on [DATE] with diagnoses that included but were not limited to Bipolar disorder, anxiety disorder, and mild cognitive impairment. Resident #44's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 3/3/19. Resident #44 was coded as 12 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam which indicated moderate cognitive impairment. Review of Resident #44's clinical record revealed that the nurse practitioner (NP) had visited Resident #44 on the following dates: 5/25/18 9/19/18 3/23/19…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-05-16 · tag F0727 — failed to provide required RN coverage — isolatedHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to ensure Registered Nurse (RN) coverage for 8 hours, 7 days a week. The facility staff failed to ensure RN coverage for 8 hours on three days 11/10/18, 12/09/18 and 01/20/19. The findings included: On 05/14/19 at approximately 11:00 AM, the facility's actual worked schedule was reviewed with Other Staff #7 (Nursing Scheduler) and revealed there was no RN coverage for the following days: 11/10/18, 12/09/18 and 01/20/19. On 05/16/19 at approximately 9:45 AM, Other Staff #7 asked surveyor if she could re-check the above RN (Registered Nurse) non- coverage dates and staffing. Other Staff #7 later confirmed that there was no RN coverage for the above dates. She was asked what should have been done to ensure RN coverage? She stated that usually she would know ahead of time if an RN wouldn't be able to work. She also stated that if an RN staff member was calling out after hours they would call to the unit to inform the nurse supervisor that they wouldn't be coming in. The Nurse Supervisor, would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-05-16 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and review of the facility's Infection Control policy, the facility staff failed to have an Infection Control and Prevention program which monitored all antibiotics administered by the facility staff. The facility's staff failed to have an antibiotic stewardship program which monitored newly and readmitted residents who were prescribed antibiotics in the hospital, to ensure indication of use was validated and the resident was prescribed an appropriate antibiotic. The findings included: The facility's infection control records for March 2019 were reviewed with the Assistant Director of Nursing (ADON) for three residents who were admitted to the facility receiving antibiotic therapy for urinary tract infections (UTI). The infection control records indicated one resident's laboratory data included a clean catch urinalysis with microscopic reflex culture and two residents laboratory data included a urinalysis only. The resident who had the clean catch urinalysis with microscopic reflex culture on 3/3/19 revealed a laboratory report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2017-08-10 · tag F0278 — patternEnsure each resident receives an accurate assessment by a qualified health professional.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documents, staff interviews and review of the facility's policy, the facility staff failed to accurately code Minimum Data Set (MDS) assessments for 9 of 35 residents, (Resident #17, and #27 through #34) in the survey sample. 1. The facility staff failed to accurately code Resident #17's Annual MDS assessment at A1500 and A1510. 2. The facility staff failed to accurately code Resident #27's Initial admission MDS assessment at A0600A and A0600B. 3. The facility staff failed to accurately code Resident #28's Initial admission MDS assessment at A0600A and A0600B. 4. The facility staff failed to accurately code Resident #29's Initial admission MDS assessment at A0800. 5. The facility staff failed to accurately code Resident #30's Initial admission MDS assessment at A0500 and A0600A. 6. The facility staff failed to accurately code Resident #31's Initial admission MDS assessment at A0800. 7. The facility staff failed to accurately code Resident #32's Initial admission MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2017-08-10 · tag F0333 — patternEnsure that residents are safe from serious medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure 1 of 35 residents in the survey sample, Resident #9, was free of significant medication error . The facility staff failed to administer the correct dosage of Eliquis (1) tablet for Resident #9. Eliquis tablet 5 mg (milligrams) two times a day was administered by the nurses for 5 1/2 days instead of Eliquis 10 mg two times a day, as ordered by the physician. The findings included: Resident #9 was admitted to the facility on [DATE]. Diagnoses for Resident #9 included but not limited to, muscle weakness, UTI (urinary tract infection), high blood pressure, depression, anxiety disorder, and post-surgical care. The most recent Minimum Data Set with an assessment reference date of 8/6/17, coded Resident #9 with a score of 15 out of possible 15 on the Brief Interview for Mental Status (BIMS), indicating Resident #9's cognitive abilities for daily decision making are intact. On 8/8/17 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2017-08-10 · tag F0224 — isolatedProtect each resident from mistreatment, neglect and misappropriation of personal property.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, family interview, clinical record review, facility document review and during the course of a complaint investigation the facility staff failed to ensure 2 of 35 residents in the survey sample were free from misappropriation of personnel property, Resident #35 and #26. 1. Registered Nurse #3 deliberately took an estimated 14 tablets of the medication Tramadol (1) from Resident #35's medication supply, without administering the medications. 2. Registered Nurse #3 deliberately took two tablets of the medication Tramadol from Resident #26's medication supply, without administering the medication. A Facility Reported Incident (FRI) sent to the State Survey Agency on 4/12/17 reported that an investigation of an allegation of misappropriation of resident's narcotic medication was underway for both Resident #35 and #26. The facility's investigation completed on 4/14/17 substantiated the allegation and the nurse was terminated. The findings included: 1. Resident #35 was admitted to the facility with an initial admission date of 8/3/15 and readmission date of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2017-08-10 · tag F0285 — isolatedCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and review of the facility's policy the facility staff failed to ensure that an individual with intellectual disability, care and services incorporated the recommendations from the PASRR level II determination and to ensure further Community Service Board services were incorporated into the resident's assessments and care plan for 1 of 35 residents (Resident #17), in the survey sample. The findings included; Resident #17 was originally admitted to the facility 4/8/08 and readmitted [DATE] after an acute hospitalization. The current diagnoses included intellectual disability, cerebral palsy, and a seizure disorder. The Annual Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/1/17 coded the resident as not completing the Brief Interview for Mental Status (BIMS). The staff interview indicated the resident was with long and short term memory problems and severely impaired decision making abilities. Review of the 5/1/17 MDS assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2017-08-10 · tag F0315 — isolatedEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and review of the facility's policy the facility staff failed to ensure 1 of 35 resident (Resident #8) in the survey sample received necessary equipment to aid in prevention of urinary incontinence episodes. The facility staff failed to provide Resident #8 with a bedpan for use when in bed. The findings included: Resident #8 was originally admitted to the facility 8/6/16 and readmitted [DATE]. The current diagnoses included; bilateral below the knee lower extremity amputations, hypertension and heart failure requiring diuretic therapy. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/20/17 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #8's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as requiring extensive assistance of 1 person with bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2017-08-10 · tag F0431 — isolatedMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, clinical record review and facility document review the facility staff failed to ensure topical (external) medications were properly stored for 1 of 35 residents in the survey sample, Resident #14. A container of ammonium lactate 1% medication cream and a bottle of Triamcinolone 1% medication cream were observed stored inside Resident #14's room. The findings included: Resident #14 was admitted to the facility on [DATE] following a hospitalization for a pulmonary (lung) embolism (a blockage in the pulmonary artery) and generalized weakness. The current MDS (Minimum Data Set) an admission with an assessment reference date of 8/1/17 coded the resident as scoring a 15 out of a possible 15 on the Brief Interview for Mental Status, indicating the resident's cognition was intact. On 8/8/17 an initial tour of the facility was conducted. Resident #14 was observed sitting on the side of the bed. Observed on the bedside drawer were two medication creams. One container of ammonium…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2017-08-10 · tag F0167 — patternAllow residents to easily view the results of the nursing home's most recent inspection.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations the facility staff failed to post location of survey results in the main entrance so visitors entering the facility through that entrance would have knowledge of past survey location. The findings include: During general observations of the facility, conducted 8/8/17 through 8/10/17, a search for the survey results posting uncovered it was located on a wall of the [NAME] Hall entrance. There were no postings of where the survey results were located in the Main lobby or at the [NAME] Hall entrance. The Main lobby entrance is where the receptionist desk is located and it adjoins the short stay rehabilitation unit. It is also where the receptionist is available for visitor's questions. On 8/10/17 at approximately 11:00 a.m., the receptionist stated if anyone inquired about the survey results she would direct them to the [NAME] Hall entrance. Thus, a verbal request must be voiced by a visitor or other interested party in order to view the results. On 8/10/17 at approximately 5:00 p.m., during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to EASTERN HEALTHCARE GROUP — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.5 | -0.5 vs chain |
| Health inspection | 1 of 5 | 1.8 | -0.8 vs chain |
| Staffing | 2 of 5 | 1.5 | +0.5 vs chain |
| Quality measures | 3 of 5 | 3.0 | ≈ chain avg |
The other 17 homes this chain runs (chain average 1.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| VA SNF OPERATIONS HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/31/2024 |
| JJ UNITED TR | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | since 01/31/2024 |
| BRYANT, TAMEIKA | Individual | W-2 MANAGING EMPLOYEE | — | since 09/03/2023 |
| SHAPIRO, AKIVA | Individual | CORPORATE OFFICER | — | since 03/01/2022 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.1M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495247. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2022-07-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.