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Thalia Gardens Rehabilitation And Nursing

4142 Bonney Road, Virginia Beach, VA 23452 · For profit - Corporation · 138 certified beds · (757) 340-0620 Medicare & Medicaid certified

Call the home — (757) 340-0620 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0606) — cited Apr 2026Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0606), cited Apr 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (72) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (62%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4356 Bonney Rd 1-103 · (757) 499-4444 · Call to confirm hours
Pharmacy
4001 Virginia Beach Blvd · (757) 934-0533 · Call to confirm hours
Grocery
178 S Boggs Ave · (757) 233-2640 · Call to confirm hours
Park
Mount Trashmore Park North · Typically dawn to dusk
Place of worship
4245 Virginia Beach Blvd

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.7%14.9%15.4%typical
Long-stay residents who lose too much weight5.3%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder1.2%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.7%1.6%2.0%better
Long-stay residents with depressive symptoms11.9%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.1%3.6%3.3%worse
Long-stay residents whose ability to walk worsened24.8%15.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication8.0%20.6%18.9%better
Long-stay residents given the seasonal flu vaccine82.8%94.0%95.3%worse
Long-stay residents with pressure ulcers3.5%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control30.6%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table5.1%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine30.4%73.6%79.4%worse
Short-stay residents rehospitalized after admission22.2%22.3%22.6%typical
Short-stay residents with an outpatient ER visit10.8%11.5%12.0%better
Long-stay hospitalizations per 1,000 resident days1.021.521.67better
Long-stay outpatient ER visits per 1,000 resident days0.291.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 46 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.5%U.S. median 51.5%
Got home and stayed home
9.5%U.S. median 10.7%
Went back to hospital
52.3%U.S. median 56.6%
Met the expected recovery
0.33U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 52.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 44 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.33 therapist hours per resident per day in 2026Q1 — more than 56% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 23% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.5%CMS range 34.0–59.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.5%CMS range 5.9–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge52.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge43.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge43.2%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified78.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting75.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge87.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.9%CMS range 4.4–12.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.201.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.63
RN hours/ resident / day
0.96
LPN hours/ resident / day
1.56
Aide hours/ resident / day
3.15
Total nurse hours/ resident / day
0.30
RN hoursweekends
61.8%
Total nursing turnover
72.2%
RN turnover

How full it usually is: this home is certified for 138 beds and averages 113.0 residents a day — about 82% occupied, or roughly 25 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.15 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.56 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.32 hrs/resident/day on weekends vs 3.49 on weekdays — 33% thinner on weekends — a notable drop. RN hours go from 0.76 to 0.30 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

31
deficiencies at the latest standard inspection (2026-04-28)
14
at the previous standard inspection (2022-06-09)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

72 citations, most serious first. The 11 most serious are shown; the remaining 61 are one tap away and print in full.

  • Actual harm · G2022-06-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and clinical record review, the facility staff failed to provide services to prevent development of a pressure ulcer for a resident with a known moderate risk for pressure ulcer development and to identify the left heel pressure ulcer prior to progression to a stage three (3) which measured 4 centimeters by 4 centimeters by 0.1 centimeters, and presenting with 40 percent slough and 60 percent of dermis, for 1 of 5 residents (Resident #50), with facility acquired pressure ulcer, which constituted harm. The findings included: Resident #50 was originally admitted to the facility 4/15/2022 and had not been discharged from the facility. The current diagnoses included; heart failure, atrial fibrillation, hypothyroidism and a left buttock abscess. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 4/17/2022 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 10 out of a possible 15. This indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-28 · tag F0584 — failed to keep a safe, clean, comfortable home — widespread
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, clinical record review, and facility document review, it was determined that facility staff failed to maintain a safe, clean, comfortable, and homelike environment for residents across 3 of the facility's 3 units, constituting substandard quality of care (SQC).The findings include:On 4/22/26 at 11:00 AM, a Resident Council meeting was held with the President and four other residents who regularly attend the group meeting. All attendees agreed that the facility was not a safe, clean, comfortable, and homelike environment. 1. Resident #22 was admitted to the facility on [DATE]. The residents' diagnoses included high blood pressure and asthma. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 3/20/2026, was coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident # 22's cognitive abilities for daily decision-making were intact. On 4/22/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0756 — failed to review each resident's drug regimen — widespread
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and review of facility documents, the facility staff failed to provide a drug regimen review that was reviewed monthly by a licensed pharmacist for 6 of 63 residents (Resident #2, #10, #11, #23, #6, and #107), in the survey sample.The findings included:1. Resident #2 was admitted to the facility on [DATE] after a hospital stay. The resident's diagnoses included fracture of unspecified part of neck of right femur, alcoholic cirrhosis of liver without ascites, essential hypertension, and depression. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/14/26 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 09 out of a possible 15. This indicated Resident #2's cognitive abilities for daily decision making were moderately impaired. Review of the clinical record was conducted 04/21/2026 to 04/28/2026. Review of the progress notes revealed no documentation of the facility responding to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility failed to ensure the implementation of policies regarding the management and operations of the facility potentially affecting all residents in the facility.The findings included:For all residents in the facility, the governing body failed to ensure that the facility had an effective QAPI Quality Assurance Performance Improvement program. The facility had multiple areas in which deficient practices were identified, including environmental services, sanitary, clean-and-safe building, infection control practices, medication storage, and administration. These issues affected the residents' quality of life in the facility.During the survey, investigations revealed the facility had issues involving multiple systems. There had been recent changes in administration and key personnel. There were several new employees in management positions who had been employed for a month or less. The Director of Nursing had been employed for approximately one month at the time of the survey. The Social Services Director had been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility documentation review, the facility staff failed to implement and maintain an effective Quality Assurance Performance Improvement (QAPI) Program/Plan for three of four quarters reviewed, affecting all residents in the facilityThe Findings included: During the survey, investigations revealed the facility had issues involving multiple systems. There was no documentation of the issues being discussed during QAPI meetings. These issues affected the quality of life of the residents in the facility.The facility failed to maintain an effective QAPI (Quality Assurance Performance Improvement) program. There was no documentation of a Performance Improvement Plan and no QAPT meeting for three of four quarters.Throughout the survey conducted 04/21/2026 - 04/28/2026, the survey team inspected and investigated the facility's systems and processes regarding correcting previously cited deficiencies and resident care concerns. It was noted the facility had failures and remained out of compliance in areas that had previously been cited as deficient…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to ensure implementation of a comprehensive QAPI (Quality Assurance Performance Improvement) Program/Plan included performance improvement projects potentially for three of four quarters affecting all residents in the facility The Findings included:Substandard quality of care was identified at the facility during the survey resulting in an extended survey from 04/24/2026-04/28/2026.During the end of day debriefing on 04/24/2026, the Facility Administrator, the Regional [NAME] President of Operations, Assistant Administrator, Regional Nurse Consultants and Director of Nursing were informed of the findings of the substandard quality of care that were identified by the survey team resulting in an extended survey task to be completed by the survey team. On 04/27/2026 at 4:01 p.m., an interview was conducted with the Assistant Administrator who stated she did not have any information about QAPI prior to January 2026. She stated the current administrative staff could not find documentation of any QAPI…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0887 — widespread
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on information obtained during the Infection Control task, the facility staff failed to document each staff member's COVID-19 information. The findings included: On 4/23/26 at approximately 1:05 PM, the Infection Control information for the facility's staff was requested. The Infection Preventionist (IP) stated at 3:38 PM that she was not directed to maintain staff's COVID-19 vaccination status. The IP also stated that she had no documentation indicating that any staff had been provided with education regarding the benefits and potential risks associated with the COVID-19 vaccine, nor that staff were offered the COVID-19 vaccine or any information on obtaining it, because she was not directed to do so.On 4/28/26 at 3:30 PM, a final interview was conducted with the Administrator, Assistant Administrator, Director of Nursing, Regional Nurse Consultant, and Regional Minimum Data Set Consultant. The facility's team made no comments and offered no additional information regarding staff COVID-19 data.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0944 — widespread
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to develop, implement, and maintain an effective training program for all staff, including training on QAPI (Qualiity Assurance Performance improvement) for 5 (RN #2, RN # 3, LPN # 7, CNA # 6, CNA #7) of 5 staff records reviewed. Registered Nurse (RN), Licensed Practical Nurses (LPN) and Certified Nursing Assistant (CNA) The Findings included: Substandard Quality of Care was identified by the survey team on resulting in extended survey from 04/24/2026-04/28/2026.During the end of day debriefing on 04/24/2026, the Facility Administrator, the Regional [NAME] President of Operations, Assistant Administrator, Regional Nurse Consultants and Director of Nursing were informed of the findings of the substandard quality of care that were identified by the survey team resulting in an extended survey task to be completed by the survey team. During the extended survey, investigations, it was determined that the facility did not have an effective training program. The facility failed to maintain an effective…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-28 · tag F0949 — failed to train staff on dementia and abuse — widespread
    Provide behavior health training consistent with the requirements and as determined by a facility assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to develop, implement, and maintain an effective training program for all staff, including training on behavioral health care and services for 5 (RN #2, RN # 3, LPN # 7, CNA # 6, CNA #7) of 5 staff records reviewed. Registered Nurse (RN), Licensed Practical Nurses (LPN) and Certified Nursing Assistant (CNA)The Findings included:Substandard Quality of Care was identified by the survey team on resulting in extended survey from 04/24/2026-04/28/2026.During the end of day debriefing on 04/24/2026, the Facility Administrator, the Regional [NAME] President of Operations, Assistant Administrator, Regional Nurse Consultants and Director of Nursing were informed of the findings of the substandard quality of care that were identified by the survey team resulting in an extended survey task to be completed by the survey team. On 04/28/2026 at 10:12 a.m., an interview was conducted with the Staff Development Coordinator in her office. The Staff Development Coordinator was asked about the training schedules and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-28 · tag F0557 — pattern
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of clinical records, the facility staff failed to assist the resident to maintain personal belongings for 1 of 63 residents (Resident #101) in the survey sampleThe findings included:Resident #101 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses included cancer, hypertension, and hyperlipidemia. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 03/13/2026, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 12 out of 15. This indicated Resident # 101's cognitive abilities for daily decision making were intact. On 4/21/26 at 3:27 pm, during an interview with resident #101. The resident stated, My stuff is stolen every week. The resident proceeded to list missing items: soaps, lotions, clothes, and a broken bottle of perfume. The resident stated that my daughter and I have reported it to the staff, prior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record documentation review, the facility staff failed to ensure accommodation of needs for 4 residents (Resident # 97, # 21, #26 and # 5) in a survey sample of 63 residents.The Findings included:1. For Resident # 97, the facility staff failed to ensure the large clock on the bedroom wall was working. The room was shared with a roommate who also was not included in the sample.Resident # 97 was admitted to the facility with the diagnoses of but not limited to: anemia hypertension, anxiety and depression.The most recent Minimum Data Set (MDS) was a quarterly assessment with an Assessment Reference Date (ARD) of 03/18/2026. Resident # 97's BIMS (Brief Interview for Mental Status) Score was 6 out of 15, indicating severe cognitive impairment.Review of the clinical record was conducted on 04/212026-04/28/2026.During the initial tour on 04/21/2026 at 12:15 p.m., the clock on the wall in Resident # 97's room was observed to have the time of 5:51.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 61 citations
  • Potential for harm · E2026-04-28 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on information obtained during the resident group meeting and a review of facility documents, the facility staff failed to ensure that 5 of 5 residents in the group meeting knew where the survey results binder was located without having to ask someone. The findings included:On 4/22/26 at 11:00 AM, a Resident Group meeting was held with the Resident Council President and four residents who regularly attend the group. There was consensus among all attendees that they were unaware they could review the survey book or even have access to it. No one could state where the book was located, and the president suggested that it must be behind the nurse's station. On 4/23/26 at 11:30 AM, an interview was conducted with the Director of Activities. The Activities director stated that the residents are educated in every resident council meeting on where to locate the survey results binder, and it was documented in the resident council minutes that they were provided with the information. No suggestions were offered on how the residents would be updated moving forward. On 4/28/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0606 — failed to not employ staff found guilty of abuse — pattern
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a review of facility documents and staff interviews, the facility staff failed to thoroughly investigate prospective employees' histories before hiring.The findings included: A review of current and past employees hired over the last 2 years was conducted on 4/22/26. Eleven of 25 employee records are missing at least one of the following documents: the sworn statement, the state police criminal background search, or verification of a certificate or license. On 4/22/26 at 12:20 PM, an interview was conducted with the Human Resources Director. The HR Director stated that they had conducted an in-house audit of employee records, and they identified that specific documents were missing. The HR Director also stated that they had not taken action to correct the problem, nor had they referred the matter to the Quality Assurance committee. The HR Director stated that on 4/22/26, an employee was terminated before clocking in because, on the evening of 4/21/26, the sister facility had emailed the criminal background report indicating that the employee had barrier crimes. The HR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-28 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, staff interviews, clinical record review, and facility documentation review, the facility staff failed to ensure that one (1) resident (Resident #16) and their family members were able to attend their person-centered care plan meetings, and the facility staff failed to review and revise a care plan for one (1) resident (Resident #11) of 63 residents in the survey sample. The findings included: 1.The facility staff failed to invite resident #16 and her family member to care plan meetings. Resident #16 was originally admitted to the facility 4/30/24 after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included; Type 2 Diabetes without complications and Alzheimer's Disease. The quarterly revision Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/13/26 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 5 out of a possible 15. This indicated Resident #16 cognitive abilities for daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility staff failed to provide a resident environment free of accident hazards.The findings included: The facility staff failed to replace missing floor tiles in the kitchen, and replace a damaged dining room entry door which resulted in an accident hazard. On 4/21/26 at 11:30 AM during an observation tour of the kitchen, it was observed that floor tiles were missing on the floor when entering through the kitchen door. It was also observed that the missing tiles were placed on a pellet warmer next to the missing tiles. On 4/23/26 at 4:00 PM an interview was conducted with the Director of Maintenance. The Director of Maintenance stated that the floor tiles in the kitchen were removed a couple months ago. The Director of Maintenance also stated that due to the floor in the kitchen missing tiles, this could be an area that the staff could trip and fall. The Director of Maintenance further stated that this could be a hazard. On 4/21/26 at 11:45 AM during an observation tour of the dining room, it was observed that the entry door to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, resident interview and facility documentation, the facility staff failed to ensure staffing information was posted daily at the receptionist's desk and/or on three of three units in a prominent place and readily accessible to all residents, staff and visitors.The Findings included:During the initial tour of the facility on 04/21/2026, there was no observation of the daily posting of the nurse staffing information on the nursing units. There was no posting noted at the receptionist's desk.On 04/22/2026 (the second day of survey), no nurse staffing information was observed on the units nor at the receptionist's desk.On 04/22/2026 at 11:00 a.m., a group interview was conducted by another surveyor with five alert and oriented individuals. The surveyor reported that each resident stated that the residents did not know where to find information about the nurse staffing each day.On 04/22/2026 during rounds at 1:20 p.m., an interview was conducted with an alert resident sitting in the hallway who stated he did not know how to determine how many staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-28 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and Staff interview the facility staff failed to discard 2 bottles of expired insulin from 2 out of 3 medication carts. The findings included: On [DATE] at approximately 2:05 pm, a medication cart audit was conducted on the [NAME] unit, Front Hall medication Cart with Licensed Practical Nurse (LPN) #7. A bottle of Humulin R, 100 units of insulin, with an open date of [DATE]. LPN #7 said it should have been discarded after 28 days of opening.On [DATE] at approximately 2:27 pm, a medication cart audit was conducted on the Fine Unit, Cart #2, with LPN #8. Upon inspection, 1 bottle of Humulin R insulin with an open date of [DATE] was observed. LPN #8 said that it should have been discarded 28 days from the open date. LPN #8 also said that I have to get rid of it, it's no good.On [DATE] at 1:45 pm., a final interview was conducted with the Administrator, Assistant Administrator, Director of Nursing (DON), Regional Nurse Consultant, and Regional Minimum Data Set Consultant. No further information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-28 · tag F0868 — pattern
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to ensure QAPI (Quality Assurance Performance Improvement) meetings were conducted quarterly for 3 of 4 quarters sampled.The Findings included:Throughout the survey conducted 04/21/2026 - 04/28/2026, the survey team inspected and investigated the facility's systems and processes regarding correcting previously cited deficiencies and resident care concerns. It was noted the facility had failures and remained out of compliance in areas that had previously been cited as deficient during previous abbreviated surveys. The Maintenance logs and Pest control logs were reviewed by the survey team. There were issues identified.Review of the Resident Council minutes and Grievance logs revealed the facility's administration was aware of issues/concerns voiced by residents and families. The issues continued for several months without resolution.On 04/23/2026 at approximately 3:20 p.m., an interview was conducted with the Administrator who stated the facility was making improvements and renovations in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview the facility's staff failed to have a functional emergency call system (Emergency Pull cord) available for a resident who ambulates to the bathroom frequently For 1 of 63 residents (Resident #16), in the survey Resident #16 was originally admitted to the facility on [DATE] after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included: Type 2 Diabetes without complications and Alzheimer's Disease. The quarterly revision Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 1/13/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 5 out of a possible 15. This indicated that Resident #16's cognitive abilities for daily decision-making were severely impaired.In section GG (Functional Abilities Goals), the resident was coded as requiring set-up or cleanup assistance with oral hygiene, upper- and lower-body dressing, and eating. The resident requires supervision or touching…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-28 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff failed to maintain an effective pest control program. Residents during the group meeting with the inspectors that represented all three nursing units, were in consensus that roaches were identified in their rooms.The findings included: On 4/22/26 at 11:00 AM, a Resident Council meeting was held with the President and four other residents who regularly attend the group meeting. All attendees agreed that the facility was not a safe, clean, comfortable, and homelike environment. 1. Resident #22 was admitted to the facility on [DATE]. The residents' diagnoses included high blood pressure and asthma. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 3/20/2026, was coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident # 22's cognitive abilities for daily decision-making were intact.On 4/22/26 at approximately 11:17 AM, an interview was conducted with Resident #22. Resident #22…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-28 · tag F0941 — pattern
    Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to develop, implement, and maintain an effective training program for all staff, including training on Communication for 5 (RN #2, RN # 3, LPN # 7, CNA # 6, CNA #7) of 5 staff records reviewed. Registered Nurse (RN), Licensed Practical Nurses (LPN) and Certified Nursing Assistant (CNA) The Findings included:Substandard Quality of Care was identified by the survey team on resulting in extended survey from 04/24/2026-04/28/2026.During the end of day debriefing on 04/24/2026, the Facility Administrator, the Regional [NAME] President of Operations, Assistant Administrator, Regional Nurse Consultants and Director of Nursing were informed of the findings of the substandard quality of care that were identified by the survey team resulting in an extended survey task to be completed by the survey team. On 04/28/2026 at 10:12 a.m., an interview was conducted with the Staff Development Coordinator in her office. The Staff Development Coordinator was asked about the training schedules and to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0572 — isolated
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, staff interviews, and clinical record reviews, the facility staff failed to ensure language interpreter services were available to allow effective communication for a Spanish-speaking resident for for 1 resident of 63 residents (Resident #16) in the survey sample. The findings include:Resident #16 was originally admitted to the facility on [DATE] after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included: Type 2 Diabetes without complications and Alzheimer's Disease. The quarterly revision Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 1/13/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 5 out of a possible 15. This indicated that Resident #16's cognitive abilities for daily decision-making were severely impaired. In section GG (Functional Abilities Goals), the resident was coded as requiring set-up or cleanup assistance with oral hygiene, upper- and lower-body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0574 — isolated
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on information obtained during the resident group meeting, and a review of facility documents, the facility staff failed to ensure that 5 of 5 residents in the group meeting knew the location of the list of contact names, addresses, and phone numbers of the State agencies, ombudsman and adult protective services.The findings included:On 4/22/26 at 11:00 AM, a Resident Group meeting was held with the Resident Council President and four residents who regularly attend the group. There was a consensus among all attending the meeting that they were unaware of how to contact the relevant agencies, such as the ombudsman, adult protective services, or other state offices. On 4/23/26 at 11:30 AM, an interview was conducted with the Director of Activities. The Activities director stated that residents are educated at every resident council meeting on the ombudsman and where to find the contact information, and that this was documented in the resident council minutes. The activities director stated she would invite the ombudsman to the resident group meeting going forward. On 4/28/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and a review of facility documentation, the facility staff failed to inform the resident's representative of a change in condition and failed to update the resident representative's phone numbers for 1 of 63 residents (Resident #99) in the survey sample.The findings include: Resident #99 was originally admitted to the facility 3/07/25 after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included; Allergic Rhinitis and Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 3/12/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated that Resident #99's cognitive abilities for daily decision-making were intact In section GG (Functional Abilities), the resident was coded as dependent in transfers, locomotion, dressing, toileting, personal hygiene, and Shower/bathe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, it was determined that facility staff failed to ensure a grievance was filed on missing items for 1 of 63 residents in the survey sample, Resident #12. The finings included: Resident #12 was originally admitted to the facility 2/14/25 after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included; Malignant Neoplasm of the colon. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 02/17/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated that Resident #12's cognitive abilities for daily decision making were moderately impaired. On 04/22/2026 at 12:30 pm, during the initial tour, Resident #12 said she's been missing 2 cases of cranberry juice, 1 case of Ensure Clear, bodywash, perfume, baby powder, bifocals (wearing new glasses now). I reported it to everyone, the Director of Nursing (DON) and Nurse's Aides. It's been 4 months. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, the facility's staff failed to ensure that 1 of 63 residents (Resident #11) did not have as needed Lorazepam ordered for use for greater than 14 days. The findings included: Resident #11 was admitted to the facility on [DATE]. The residents' current diagnoses included a stroke with aphasia and anxiety. The Significant Change Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 2/24/2026, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 4 out of 15. This indicated that Resident # 11's cognitive abilities for daily decision-making were severely impaired.A review of the resident's physician order summary revealed an order dated 4/06/2026 for Lorazepam Tablet 0.5 MG; give 0.5 mg via G-Tube every 4 hours as needed for anxiety. The order lacked a stop date, and in the clinical record, there was no documentation by the physician and/or prescribing practitioner that the resident had been evaluated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, facility document review, and resident interviews, it was determined that facility staff failed to report an allegation of abuse to the appropriate state agencies for 1 of 63 residents in the survey sample, Resident #12. The findings included: Resident #12 was originally admitted to the facility on [DATE] after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included: malignant neoplasm of the colon. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 02/17/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated that Resident #12's cognitive abilities for daily decision making were moderately impaired. On 04/22/2026 at 12:30 pm, during the initial tour, Resident #12 said that she had informed the Veterans Administration staff that she had almost fallen out of bed but was shoved back into bed by staff. The resident said that she has not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on family and staff interviews and a review of the clinical record, the facility staff failed to provide discharge information for 2 of 63 residents in the survey sample (Residents #114 and #120). The findings included: 1. For Resident# 114, the facility failed to provide any discharge instructions to the resident at the time of discharge AMA (against medical advice.) Resident # 114 was admitted to the facility on [DATE] with the diagnoses of but not limited to: sepsis, hypertension, diabetes, pneumonia and Chronic Obstructive Pulmonary Disease. It was too soon for the completion of an Minimum Data Set (MDS) assessment because Resident left within 3 days of admission. There was documentation that coding of Resident #114's BIMS (Brief Interview for Mental Status) Score was 12 out of 15, indicating moderate cognitive impairment. Review of the clinical record was conducted on 04/24/2026-04/28/2026. Review of the clinical record revealed that Resident # 114 left the facility against medical advice (AMA) on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-28 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of the clinical record and staff interviews, the facility staff failed to ensure that the Minimum Data Set (MDS) assessment was accurately completed for 1 of 63 residents (Resident #39) in the survey sample. The findings included: Resident #39 was admitted to the facility on [DATE]. The resident's current diagnoses included liver cirrhosis, diabetes, and status post right foot trans metatarsal amputation. The admission MDS assessment, with an assessment reference date (ARD) of 4/6/2026, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated that Resident # 39's cognitive abilities for daily decision-making were intact. In section N0415. High-Risk Drug Classes: Use and Indication, the resident was coded as taking an anticoagulant, and the indication for use was documented. A review of the resident's Physician's Order Summary (POS) failed to reveal an order for an anticoagulant. A review of the resident's care plan also failed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility's staff failed to ensure that 1 of 63 residents (Resident #11), who were unable to perform activities of daily living (ADL), received all necessary services.The findings included:Resident #11 was admitted to the facility on [DATE]. The residents' current diagnoses included a stroke with aphasia and anxiety. The Significant Change Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 2/24/2026, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 4 out of 15. This indicated that Resident # 11's cognitive abilities for daily decision-making were severely impaired. In section GG0130 (Functional Abilities), the resident was coded as dependent with all ADL care. On 4/21/26 at approximately 2:40 PM, the resident was observed asleep in bed. The resident's fingernails were observed to be approximately 1.75 inches beyond the tips of the fingers, and they were discolored. Observations were also made of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews, and clinical record review, the facility staff failed to follow the physician's order for the oxygen flow rate for 1 of 63 residents (Resident # 99) in the survey sample. The findings included: Resident #99 was originally admitted to the facility on [DATE] after an acute care hospital stay and re-admitted on [DATE]. The current diagnoses included: allergic Rhinitis and Type 2 Diabetes Mellitus with diabetic chronic kidney disease, morbid obesity, hypoventilatory syndrome, functional quadriparesis, bedbound, chronic respiratory failure with oxygen dependence, COPD, hypertension, CAD, chronic pain syndrome, GERD, asthma, anemia, and neuropathy. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 3/12/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated that Resident #99's cognitive abilities for daily decision-making were intact In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and a review of the clinical record, the facility staff failed to ensure proper technique was utilized to achieve the ordered dose of medication for 1 of 63 residents (Resident 23) in the survey sample. The findings included: Resident #23 was admitted to the facility on [DATE]. The residents' current diagnoses included cataracts and anxiety. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 4/6/2026, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 9 out of 15. This indicated that Resident #23's cognitive abilities for daily decision-making were moderately impaired. During the medication pass on 4/23/2026 at approximately 7:56 AM, the Assistant Director of Nursing (ADON) brought a single-dose package of Ativan 1 milligram (mg) to the medication cart for Registered Nurse (RN) #4 to administer to Resident #23. RN #4 opened the package and, using gloves, broke the tablet in half; one half was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-15 · tag F0584 — failed to keep a safe, clean, comfortable home — widespread
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interviews, facility record reviews, and facility policy, the facility staff failed to provide a safe, sanitary, comfortable homelike environment on 3 of 3 units ([NAME] Hall, [NAME] Hall, and Fine Hall), which represented a widespread deficient practice, Substandard Quality of Care. The findings included: 1. [NAME] Hall a. In room [ROOM NUMBER] B a progressive wall crack was observed in the corner above the B bed. The wall with the crack attaches to the facility's outside wall and the crack had moved midway the length of the window. Resident #120 was observed in bed and an interview was conducted with him on 10/19/23 at 12:45 PM. The resident stated the crack in the wall had been there for a while. The resident's quarterly Minimum Data Set Assessment (MDS) dated [DATE] coded the resident Brief Interview for Mental Status (BIMS) score as 14 out of 15. This indicated his daily decision-making ability was intact. On 10/20/23 at 10:04 AM, an observation of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-08-15 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a review of facility documents and a staff interview, the facility staff failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies and to ensure the physical environment and other physical plant considerations that are necessary to care residents living in their Center. The Findings Included: An extended survey was conducted from 10/19/23 through 10/20/23 because Substandard Quality of Care was identified in the area Resident Rights, Safe/Clean/Comfortable/Homelike Environment. An interview was conducted with the Interim Administrator on 10/20/23 at approximately 10:45 AM. The Interim Administrator stated the facility had not conducted a Facility Assessment since 5/13/21 and there were no other documents available to support a facility-wide assessment was conducted. The Facility Assessment provided by the facility was last reviewed and updated on 5/31/2021 and reviewed by the Quality Assurance Committee on 6/18/21. As a result of not reviewing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-15 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and review of facility documents, the facility staff failed to maintain an effective pest control program so that the facility is free of pests in 3 of 3 units and the dining room. The findings included: On 8/15/23 at approximately 4:00 PM an inspection, of the facility was conducted related to a concern that rats and roaches were throughout the facility. After an inspection of the kitchen for rats and rodents the dining room was inspected, no evidence of them including droppings were identified. In the dining room on the back wall directly behind the kitchen wall, many dried insects of various sized were observed beside and behind the portable popcorn machine. At 4:07 PM the dining room observations were shared with the Maintenance Assistant (MA). The MA looked at the insects near and behind the popcorn machine and identified them as dead and dried roaches. On 8/15/23 at approximately 4:16 PM accompanied by the MA and the Administrator observations were made in room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and a review of facility documents, the facility staff failed to ensure the drainage pipes connected to the three-compartment sink did not allow overflow onto the floor as the water was draining from the compartments. The findings included: On 8/15/23 at approximately 3:39 PM an inspection of the kitchen was conducted because a concern was voiced that the local health department had closed the facility's kitchen due to sanitation, floor drains in the kitchen failing to drain, and standing water on the kitchen floors. The kitchen was observed to be operational to include food preparation for facility residents at the time of the current survey, 8/15/23. An inspection of the stated concerns was completed on 8/15/23 at 3:39 PM. The inspection revealed that pipes leading from the three-compartment sink dumped into a pipe that carried the water out to the sewer system. The pipe which carried the water out to the sewer system was unable to manage the rapid flow from the three-compartment sink therefore, water overflowed onto the kitchen floor and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-15 · tag F0868 — pattern
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record reviews, and review of facility documents, the facility staff failed to adequately identify, keep systems functioning properly, and implement necessary action plans to assure the provisions of quality care for the residents using the Quality Assessment and Assurance (QA&A) committee to identify and implement action plans for the physical environment for 3 out of 3 units ([NAME], [NAME], and Fine) of the facility. The findings included: A review of the quarterly QAPI dated 9/19/23 read: In the maintenance section, the discussion was left blank. In the Environmental section, discussed Janki Line Shortage. A review of the monthly QAPI dated 10/17/23 read: In the maintenance Section-5 yr. sprinkler inspection completed. Under the Environmental services section, the discussion was left blank. On 10/20/23 at approximately 1:15 PM, an interview was conducted with the SDC/Staff Development Coordinator. She said that she was present at the QAPI meeting held on 10/17/23 and on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-15 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and review of facility documents, the facility failed to provide a safe, functional, sanitary, and comfortable environment for the facility residents. The findings included: On 8/15/23 observations were made of the facility's 3 of 3 shower rooms with the Maintenance Assistant (MA). On [NAME] Hall were shower rooms [ROOM NUMBERS]. Shower room [ROOM NUMBER] was totally out of service because of drainage concerns, shower room [ROOM NUMBER] had one operational shower stall and the other stall in shower room [ROOM NUMBER] was without a hose and had drainage issues. Observations were made of the spa shower room [ROOM NUMBER] on the refurbished hall, ([NAME]) with the MA at approximately 5:15 PM and with the Administrator at approximately 5:55 PM. The room appeared to be a storage room for it contained two recliner chairs, four bedside commodes, multiple shower chairs, and a trash can three-fourths full of clothing and used depends. There were also cracked tiles on the floor in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-06-09 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility policy, the facility staff failed to maintain an effective pest control program. The findings included: During the days of the survey 06/07/22 through 06/09/22 fruit fly's and gnats were observed in the kitchen, facility conference room, [NAME] Hall, Fine Hall, [NAME] Hall, The Physical Therapy Gym, and dining room. During an interview on 06/09/22 at 2:33 P.M. the Maintenance Director stated, our pest control company was just in the building two weeks ago. As the weather has warmed up the fly's have started to come out more. A facility Pest Control Policy revised 10/01/21 indicated: Policy: It is the policy of this facility to maintain an effective pest control program that eradicates and contains common household pests and rodents. Definition: Effective pest control program is defined as measures to eradicate and contain common household pests (e.g. bed bugs, lice, roaches, ants, mosquitos, flies, mice and rats). 4. Facility will utilize a variety of methods in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-06-09 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, a resident council meeting, staff interviews and facility document review the facility staff failed to provide an environment for resident, staff and visitors that was safe, sanitary and comfortable. The findings included: On 6/7/22 at 3:57 p.m. a Resident Council meeting was held with 6 residents present. During the meeting the resident's expressed that housekeeping was not occurring on a daily basis. There were complaints of torn and dirty floors, torn wallpaper, and dirty PTAC (packaged terminal air condition) room units. During the survey the following observation were made: Resident room [ROOM NUMBER]: A one foot long tear in the linoleum was observed between the two resident beds. Also there was a six inch linoleum tear under the resident's bed near the door. Resident room [ROOM NUMBER]: There were clumps of black hair on the floor behind the window bed and white paint missing for the baseboards in the room. Resident room [ROOM NUMBER]: The resident room was noted with torn wall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide evidence that two out of 51 residents were invited to attend a care plan meeting, Resident #68 and Resident #59. The findings included; 1. Resident #68 was originally admitted to the facility 3/30/2017 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; Major Depressive Disorder and Anxiety Disorder. The Quarterly Revision Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/10/22 coded the resident coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #68 cognitive abilities for daily decision making were intact. In sectionG(Physical functioning) the resident was coded as requiring extensive assistance of two person for bed mobility and toileting. Requiring extensive assistance of one person with eating.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, and staff interviews the facility staff failed to treat a resident's clothing with respect and dignity for 1of 51 residents (Resident #48), in the survey sample with laundry concerns. The findings included: Resident #48 was originally admitted to the facility 02/19/2016 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; stroke, peripheral vascular disease and bilateral above the knee amputations. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 04/21/2022 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated Resident #48's cognitive abilities for daily decision making were moderately impaired. In section G (Physical functioning) the resident was coded as requiring extensive assistance of one person with personal hygiene, physical help of one person with bathing, supervision of one person with bed mobility, locomotion,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-06-09 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. For Resident #68 the facility staff failed to execute the opportunity to provide an advance directive. Resident #68 was originally admitted to the facility 3/30/2017 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; Major Depressive Disorder and Anxiety Disorder. The Quarterly revision Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/10/22 coded the resident coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #68 cognitive abilities for daily decision making were intact. In sectionG(Physical functioning) the resident was coded as requiring extensive assistance of two person for bed mobility and toileting. Requiring extensive assistance of one person with eating. Requiring Total dependence of one person with dressing, personal hygiene and bathing. A review of the clinical record on revealed there were no advance directives in the clinical record on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview and facility documentation, the facility staff failed to ensure 1 of 3 residents reviewed for Medicare Beneficiary Notices in accordance with applicable Federal regulations, were issued the notices per the requirement. The findings included: The facility staff failed to issue an Advanced Beneficiary Notice (ABN) letter to Resident #305 who was discharged from skilled services with Medicare days remaining. Resident #305 was admitted to the nursing facility on 02/24/22. Diagnosis for Resident #305 included but not limited to muscle weakness. Resident #305's Minimum Data Set (MDS) an admission assessment with an Assessment Reference Date (ARD) date of 03/03/22 coded Resident #305, a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicated no cognitive impairment. Review of the SNF Beneficiary Notification provided by the facility was noted that Resident #305 was not issued a SNF ABN letter. Resident #305 started Medicare Part A stay on 02/24/22 and the last covered day was on 03/25/22. Resident #305 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview and facility document review, it was determined that facility staff failed to ensure a clean comfortable and homelike environment for 1 of 51 residents in the survey sample, Resident #8. The findings included: Resident #8 was originally admitted to the facility 12/04/2021 after an acute care hospital stay. The resident has never been discharged from the facility. The current diagnoses included; COGNITIVE COMMUNICATION DEFICIT and APHASIA FOLLOWING CEREBRAL INFARCTION. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/05/2022 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated Resident #8 cognitive abilities for daily decision making were moderately impaired. In sectionG(Physical functioning) the resident was coded as requiring extensive assistance of one person with bed mobility, transfers, dressing and personal hygiene. Total dependence of one person with toilet use and bathing. Set-help only with eating.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-06-09 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident record review, staff interviews and facility document review, the facility failed to notify the Office of the State Long-Term Care Ombudsman in writing of hospital discharges for 2 of 51 residents (Resident #79 and Resident #36) in the survey sample. The findings included; 1. Resident #79 was originally admitted to the facility on [DATE] and discharged on 2/23/2022 to an acute care facility. The current diagnoses included; HEMIPLEGIA AND HEMIPARESIS FOLLOWING CEREBRAL INFARCTION AFFECTING RIGHT DOMINANT SIDE The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/17/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated Resident #79 cognitive abilities for daily decision making were moderately impaired. In section G(Physical functioning) the resident was coded as requiring extensive assistance of two persons with bed mobility and transfers. Requiring total dependence of two persons…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on information obtained during a closed record review, staff interviews, and a clinical record review, the facility staff failed to accurately code the Minimum Data Set (MDS) assessment for 2 of 51 residents (Resident #103 and #10), in the survey sample. The findings included: 1. Resident #103 was originally admitted to the facility 4/15/2022 and she was discharged from the facility on 5/10/2022. The diagnoses included; rheumatoid arthritis, left above the knee amputation with phantom pain. The discharge MDS with an assessment reference date (ARD) of 5/10/2022 coded the resident as discharged return not anticipated to the community and the staff interview was coded for short term memory problems as well as modified independence with daily decision making. A nurse's note dated 5/10/22 at 5:04 p.m., read the resident's daughter called 911 to have the resident go to the emergency room against medical advice and the resident left the facility 911 via stretcher with no new skin issues noted. The nurse's note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, resident interviews, staff interviews and facility document review the facility staff failed to ensure that 2 of 51 residents in the survey sample who were unable to carry out grooming activities of daily living (ADL) were provided showers, Resident #37 and Resident # 69. 1. The facility staff failed to ensure Resident #37 who was unable to carry out activities of daily living was offered and received a scheduled twice-weekly shower to maintain good personal hygiene since admission. Resident #37 was admitted to the facility on [DATE] with diagnoses to include but not limited to Stroke, Left Hemiparesis, Hypertension and Depression. Resident #37's most recent Minimum Data Set (MDS) was an admission assessment with an Assessment Reference Date (ARD) of 3/24/22. The Brief Interview for Mental Status (BIMS) was coded as a 13 out of a possible 15 for Resident #37, indicating she was cognitively intact and capable of daily decision making. Under Section G Functional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interviews, and clinical record review the facility staff failed to provide necessary respiratory care and services for 1 of 48 residents (Resident #11), in the survey sample for the use of a BiPap machine. The findings included: Resident #11 was originally admitted to the facility on [DATE]. Diagnosis for Resident #11 included but are not limited to Obstructive Sleep Apnea. Resident #1's Minimum Data Set (an assessment protocol) a quarterly assessment with an Assessment Reference Date (ARD) of 03/06/22 coded the resident's Brief Interview for Mental Status (BIMS) score 15 of a possible 15 with no cognitive impairment for daily decision-making. In section O (Special Treatment and Programs) was not coded for the use of a CPAP or BiPap machine. Resident #11's person-centered care plan created on 04/22/21 identified the resident has potential for respiratory distress due to history of respiratory failure with hypoxia, obstructive sleep apnea with the use of Bi-pap…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-06-09 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    The facility staff failed to ensure RN coverage for 8 consecutive hours for 24 days. The findings included: On 06/09/22 at approximately 7:32 PM., the facility's actual as worked schedule was reviewed with Other Staff Member (OSM/ Staffing Coordinator) #3 and revealed there was no RN coverage for the following days: 5/09/2021 and 12/25/21. On 6/09/22 at approximately 7:45 PM., the above findings were shared with the Administrator, and the DON (Director of Nursing). No comments were voiced at this time.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-09 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility document review the facility staff failed to ensure the PRN (as need) psychotropic medication Lorazepam was not administered for more than 14 days for 1 of 51 residents in the survey sample, Resident #37. The findings included: Resident #37 was admitted to the facility on [DATE] with diagnoses to include but not limited to Stroke, Left Hemiparesis, Anxiety and Depression. Resident #37's most recent Minimum Data Set (MDS) was an admission assessment with an Assessment Reference Date (ARD) of 3/24/22. The Brief Interview for Mental Status (BIMS) was coded as a 13 out of a possible 15 for Resident #37, indicating she was cognitively intact and capable of daily decision making. Resident #37's Physician Orders were reviewed and are documented in part, as follows: Lorazepam tablet 0.5 mg (milligrams) give 1 tablet every 8 hours as needed for Anxiety. Start Date: 3/21/22 D/C (discontinue date) 5/11/22. Resident #37 Medication Administration Records (MAR)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-08-29 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview,and in the course of a complaint investigation, the facility staff failed to maintain equipment to include an ice dispenser in the kitchen and a washing machine in safe operating conditions. The findings included: During the Kitchen Inspection on 8/28/19 at 11:45 A.M. the ice dispenser located in the kitchen was observed to be in poor repair. The ice dispenser was noted not able to dispense ice. During an interview on 8/28/19 at 12:45 P.M. with the Dietary Manager, he was asked how long the ice dispenser had been inoperable. The Dietary Manager stated, the ice dispenser had not operated properly for several weeks. During a complaint investigation indicating the facility was without linens it was determined that one of two facility washing machines had been inoperable. A review of a facility email dated June 24, 2019 indicated that a request for the purchase of a washer was instituted on June 24, 2019 at 7:48 A.M. by the Administrator. During an interview with the Housekeeping Director on August 28, 2019 at 2:15 P.M. he stated, The washer had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0553 — failed to let residents help plan their care — pattern
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, clinical record review and facility documentation review the facility staff failed to invite 2 (Resident #37 and 64) of 66 residents in the survey sample, to attend their person centered care plan meeting. The findings included: 1. The facility staff failed to invite Resident #37 to participate in her person centered care plan meeting. Resident #37 was originally admitted to the facility on [DATE]. Diagnosis for Resident #37 included but not limited to, Cerebral Palsy. The current Minimum Data Set (MDS), a 30-day PPS assessment with an Assessment Reference Date (ARD) of 06/14/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. During the initial tour of the facility on 08/26/19 at approximately 3:04 p.m., an interview was conducted with Resident #37 who stated when asked about care plan meetings, No one has ever given me a care plan letter or invited me to attend a care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, complaint investigation and staff interviews the facility staff failed to ensure the environment was safe, clean and comfortable for potentially all residents in the facility and specifically for 3 of 66 residents in the survey sample, Residents #14, #40, #109). The findings included: 1. During a complaint investigation indicating the facility was without linens it was determined that one of two facility washing machines became inoperable. A review of a facility email dated June 24, 2019 indicated that a request for the purchase of a washer was instituted on June 24, 2019 at 7:48 A.M. by the Administrator. The washer was not installed until 8/30/19. During an interview with the Housekeeping Director on August 28, 2019 at 2:15 P.M. he stated, The washer had been out for about two months. When asked what out meant he stated The washer was not operating properly and was not in operating condition. When asked how he was keeping up with the linen and resident clothing, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-29 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to provide the required documentation upon transfer to the hospital for five of 66 residents in the survey sample, Residents #15, #78, #102, #37 and #71. The findings included: 1. Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to dementia, HIV (Human Immunodeficiency virus), and weakness. Resident #15's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 5/31/19. Resident #15 was coded as being severely impaired in cognitive function scoring 02 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #15's clinical record revealed that he went out to the hospital on 6/27/19. The following in part, was documented: At 9:25 p.m. resident was in bed throwing up x 2 (two times) and continued to state that he did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-29 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to provide written bed hold notification upon transfer to the hospital for five of 66 residents in the survey sample, Residents #15, #78, #102, #37, & #71. The findings included: 1. Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to dementia, HIV (Human Immunodeficiency virus), and weakness. Resident #15's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 5/31/19. Resident #15 was coded as being severely impaired in cognitive function scoring 02 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #15's clinical record revealed that he went out to the hospital on 6/27/19. Further review of the clinical record revealed that Resident #15 arrived back to the facility on 6/28/19 with diagnoses of a UTI (urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to provide ADL (activities of daily living) care to dependent residents for five of 66 residents in the survey sample; Residents #67, #15, #218, #31 and #102. The findings included: 1. For Resident #67, facility staff failed to provide fingernail care. Resident #67 was admitted to the facility on [DATE] with diagnoses that included but were not limited to high blood pressure, difficulty walking, chronic kidney disease, and altered mental status. Resident #67's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 7/23/19. Resident #67 was coded as being severely impaired in cognitive function scoring 02 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #67 was coded as requiring extensive assistance from one person with bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a complaint investigation, record review and staff interviews it was determined that the facility staff failed to ensure medications for the treatment of scabies was available from the pharmacy for 10 of 66 residents in the survey sample, Residents #43, #75, #82, #219, #56, #224, #66, #115, #92, and #22 The findings included: The facility staff failed to obtain medications to treat residents during a Scabies outbreak. Two residents were initially identified as having Scabies on 11/8/18 and admitted to the hospital. On 11/8/18 the Director of Nursing received a call from the hospital informing the confirmation of Norwegian Scabies. The facility identified ten active residents on two different living units and three active staff between 11/6/18 through 11/15/18. The first order was placed to the pharmacy on 11/7/18 which included 20 tubes of permethrin cream and 480 tablets of Ivermectin 3 mg each. The local Health Department recommended Ivermectin po (by mouth-tablet) weekly, times 4 weeks, and topical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, and staff interview it was determined that the facility staff failed to store and prepare food under sanitary conditions. The findings included: During the kitchen inspection conducted on 8/28/19 at 11:45 A.M. the facility staff was observed to take clean steam table tray tops from the bottom of the steam table. The bottom shelf of the steam table was observed to have copious amounts of debris and dried food particles. The tray tops were observed to be stored face down with the tops outer surface contacting the debris and dried food particles. The back kitchen wall extending from the three compartment sink to the free standing refrigerator in the kitchen was observed to have dirt, debris, and black-green substance not easily removed, on the floor and on the wall. The soiled utility room utilized to store soiled aprons and towels was observed to be dirty and having a black-green substance on the floor. The floor was observed to have an open drain with trash, debris and a black gooey substance in it. The drain was noted to have a pungent order emitting from it.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-29 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review, and clinical record review, it was determined that facility staff failed to ensure a complete and accurate clinical record for five of 66 residents in the survey sample, Resident #114, #418, #86, #87 and #31. The findings included: 1. For Resident #114, the facility staff failed to document treatments that were performed. Resident #114 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, chronic respiratory failure, type two diabetes, and bipolar disorder. Resident #114's most recent MDS (Minimum Data Set) assessment was a quarterly assessment with an ARD (assessment reference date) of 8/15/19. Resident #114 was coded as being intact in cognitive function scoring 14 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #114's clinical record revealed that she had obtained a DTI (deep tissue injury) (1) on 5/30/19. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, facility documentation and clinical record review, it was determined that facility staff failed to implement effective infection control practices for 4 of 66 residents in the survey sample. For Resident #31, the facility staff failed to prevent the indwelling catheter drainage bag from touching the floor. The facility staff failed to follow infection control practices as evidenced by not performing hand hygiene before and after medication administration for three residents in the medication administration observation, Resident #114, #24, and #113. The findings included: 1. Resident #31 was admitted to the facility on [DATE]. Diagnosis included but were not limited to, Central Cord Syndrome at C4 Level of Cervical Spinal Cord, sequela, and Neuromuscular Dysfunction of Bladder, Unspecified. Resident #31's Quarterly Minimum Data Set (MDS an assessment protocol) with an Assessment Reference Date of 06/12/2019 was coded with a BIMS (Brief Interview for Mental Status) score of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-29 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observations and staff interview it was determined that the facility staff failed to maintain an effective pest control system. The findings included: During the kitchen inspection on 8/28/19 at 11:45 A.M. house flies were observed in the kitchen area. Drain flies were observed in the mop room and dishwasher room. Fruit flies were observed in the conference room. Mice dropping's were observed in the kitchen area under the three compartment sink and in the dry storage room area. During an interview on 8/29/19 at 12:50 P.M. with the Dietary Manager, he stated, the drain flies have been a concern and there is a new pest control company that is servicing the facility. The pest control company came monthly and as needed. A review of the Pest Management policy indicated: Mission-We shall first seek to understand the unique needs of each customer, formulate effective solutions, and implement the actions in a timely professional manner. The facility staff failed to maintain and effective pest control program. Complaint deficiency.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-29 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and facility document review the facility staff failed to ensure 1 of 66 residents in the survey sample (Resident #78) had footwear and clothing other than the facility's hospital gowns to wear. The findings included: Resident #78 was originally admitted to the facility 3/5/19 and readmitted [DATE] after an acute care hospital stay. The current diagnoses include anemia, and a seizure disorder. The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 7/26/19 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 10 out of a possible 15. This indicated Resident #78's cognitive abilities for daily decision making was moderately impaired. In section G (Physical functioning) the resident was coded as requiring extensive assistance of two people with bed mobility, extensive assistance of one person with dressing, eating, toileting, personal and hygiene and total care with bathing. Resident #78 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-29 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interviews and facility documentation, the facility staff failed to ensure Medicare Beneficiary Notices were issued in accordance with applicable Federal regulations to 2 of 3 residents (Resident #7 and #93) in the survey sample. The findings included: 1. The facility staff failed to issue an Advanced Beneficiary Notice (ABN) letter to Resident #7 who was discharged from skilled services with Medicare days remaining. Resident #7 was admitted to the nursing facility on 05/17/19. Diagnosis for Resident #7 included but not limited to Dementia without behavior disturbances. Resident #7's Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 05/24/19 coded Resident #7 with short and long-term memory problems and with severe cognitive impairment - never/rarely made decisions. During review of the Beneficiary Notification Checklists provided by the facility it was noted that Resident #7 was not listed for having been issued the SNF ABN (Skilled Nursing Facility-Advanced Beneficiary Notice, form CMS-10055). The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-29 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to ensure an accurate MDS (Minimum Data Set) assessment was completed for one of 66 residents in the survey sample, Resident #220. The findings included: Resident #220 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to chronic respiratory failure, pneumonia, stroke, tracheostomy status, quadriplegia (paralysis all four limbs), and gastrostomy status (feeding tube). Resident #220's most recent comprehensive MDS assessment was an admission assessment with an ARD (assessment reference date) of [DATE]. Resident #220 was coded as being severely impaired in cognitive function on the Staff Interview for Mental Status exam. Review of Resident #220's clinical record revealed that she had gone into cardiac arrest on [DATE] in between the 11 PM-7 AM and 7 AM-3 PM shift. The following was documented by the unit manager: Charge nurse on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-29 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility documentation review, the facility stafff failed to develop a baseline care plan for 2 of 66 residents in the survey sample, Resident #418 and #419. The findings included: 1. The facility staff failed to develop a baseline care plan within forty-eight (48) hours of Resident #418's admission. Resident #418 was admitted to the facility on [DATE] with diagnoses to include but not limited to, end stage renal disease requiring hemodialysis and liver failure. At the time of the survey the admission MDS (Minimum Data Set) required by day 14 had not been completed as the resident was still in the look back period. On 8/28/19 at 5:30 p.m., the clinical record failed to evidence that the baseline care plan was developed. The [NAME] Hall unit manager was interviewed. She stated the baseline care plan is initiated upon admission by the admission nurse. She stated the baseline care plan has to be signed by a registered nurse. When asked if Resident #418's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that facility staff failed to develop the comprehensive care plan for 2 of 66 residents in the survey sample, Residents #67 and 98. The findings included: 1. For Resident #67, facility staff failed to develop an ADL (activities of daily living) care plan that was a triggered area on his CAA (care area assessment) worksheet from his annual MDS (Minimum Data Set) assessment with an ARD (assessment reference date) of 2/28/19. Resident #67 was admitted to the facility on [DATE] with diagnoses that included but were not limited to high blood pressure, difficulty walking, chronic kidney disease, and altered mental status. Resident #67's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 7/23/19. Resident #67 was coded as being severely impaired in cognitive function scoring 02 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-29 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that facility staff failed to review and revise the care plan for two of 66 residents in the survey sample, Resident #15, and 37. 1a. For Resident #15, facility staff failed to revise his care plan after he was admitted back to the facility on 6/29/19 with a diagnosis of a urinary tract infection requiring antibiotic therapy. 1b. For Resident #15, facility staff failed to revise his care plan after a fall on 1/20/19. The findings included: 1a. Resident #15 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to dementia, HIV (Human Immunodeficiency virus), and weakness. Resident #15's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 5/31/19. Resident #15 was coded as being severely impaired in cognitive function scoring 02 out of possible 15 on the BIMS (Brief Interview for Mental Status)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review the facility staff failed to ensure appropriate care and services were provided to 1 of 66 residents in the survey sample, Resident #86. The facility staff failed to assess the resident's self inflicted wound to the left buttock on a weekly basis and failed to apply dressing changes as ordered. The findings included: Resident #86 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses to include but not limited to, paraplegia (paralysis of the lower portion of the body and of both legs). The current MDS (Minimum Data Set) was an annual with an assessment reference date of 7/24/19. The MDS coded the resident as a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating the resident's cognition was intact. The comprehensive person-center care plan, revised on 7/24/19, evidenced the resident had an alteration in skin integrity related to a self inflicted excoriation to the left buttock. The goals…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to follow orders and the comprehensive care plan for oxygen administration for one of 66 residents in the survey sample, Resident #114. The findings included: Resident #114 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to heart failure, chronic respiratory failure type two diabetes, and bipolar disorder. Resident #114's most recent MDS (Minimum Data Set) assessment was a quarterly assessment with an ARD (assessment reference date) of 8/15/19. Resident #114 was coded as being intact in cognitive function scoring 14 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Resident #114 was coded in section O, Special Treatments and Programs, as receiving respiratory therapy. Review of Resident #114's POS (physician order summary) dated August 2019, revealed the following oxygen orders: Oxygen @ 3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-29 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that facility staff failed to provide medically related social services following the loss of a loved one for one of 66 residents in the survey sample, Resident #64. The findings included: Resident #64 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to cardiovascular disease, high blood pressure, adult failure to thrive, and Alzheimer's disease. Resident #64's most recent MDS (Minimum Data Set) assessment was a quarterly assessment with an ARD (assessment reference date) of 7/23/19. Resident #64 was coded as being severely impaired in cognitive function scoring 00 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. On 8/27/19 at 2:12 p.m., an interview was attempted with Resident #64's emergency contact, her sister. The phone number was disconnected. On 8/28/19 at 9:49 a.m., an interview was conducted with LPN (Licensed Practical Nurse) #2, the unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-29 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility staff failed to ensure one resident (Resident #110) in the survey sample of 66 residents was provided with a gradual dose reduction (GDR) of the psychotropic medication Seroquel. The finding included: Resident #110 was initially admitted to the facility on [DATE] and readmitted to the facility on [DATE]. Diagnoses for this resident included Bipolar disorder, delusional disorder, major depression, dementia without behavioral disturbance, psychosis not due to a substance or known physiological condition and anxiety. A 8/19/19 Significant Change Minimum Data Set (MDS) assessed this resident in the area of Cognitive Patterns (Brief Interview for Mental Status) BIMS as a (15). In the area of Mood this resident was assessed as having little interest in activities. In the area of behaviors this resident assessed as not having any behaviors. In the area of Medications this resident was assessed as receiving Antipsychotic and Antianxiety medications. A revised care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to EASTERN HEALTHCARE GROUP — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.5-0.5 vs chain
Health inspection 1 of 51.8-0.8 vs chain
Staffing 1 of 51.5-0.5 vs chain
Quality measures 4 of 53.0+1.0 vs chain
The other 17 homes this chain runs (chain average 1.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
VA SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 01/31/2024
JJ UNITED TROrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST50%since 01/31/2024
ROGERS, KEVINIndividualW-2 MANAGING EMPLOYEEsince 11/06/2023
SHAPIRO, AKIVAIndividualCORPORATE OFFICERsince 03/01/2022

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.6M
Net patient revenuemost recent cost report
+4.6%
Operating marginrevenue minus expenses
$705K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 86%Medicare 3%Other / private 11%

About 86% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $705K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$298per resident / day
operating cost
$9,065per month
≈ monthly operating cost
$313per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495241. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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