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Star City Rehabilitation And Nursing

1047 Mecca Street NE, Roanoke, VA 24012 · For profit - Corporation · 116 certified beds · (540) 924-0100 Medicare & Medicaid certified

Call the home — (540) 924-0100 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0567)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0567)
  • a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (68%) runs well above the national median (45%)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
415 S Pollard St · (540) 983-6700 · Call to confirm hours
Pharmacy
3419 Orange Ave NE · (540) 283-5128 · Call to confirm hours
Grocery
3419 Orange Ave Ne · (540) 283-5121 · Call to confirm hours
Park
Vinton · (540) 387-6078 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased19.3%14.9%15.4%worse
Long-stay residents who lose too much weight6.5%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%0.4%0.9%typical for the state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection2.8%1.6%2.0%worse
Long-stay residents with depressive symptoms3.9%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.2%3.6%3.3%worse
Long-stay residents whose ability to walk worsened17.0%15.6%16.1%typical
Long-stay residents on antianxiety or hypnotic medication23.5%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine54.2%94.0%95.3%worse
Long-stay residents with pressure ulcers5.4%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control21.2%21.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.8%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication1.5%1.3%1.4%typical
Short-stay residents given the seasonal flu vaccine32.1%73.6%79.4%worse
Short-stay residents rehospitalized after admission24.6%22.3%22.6%typical
Short-stay residents with an outpatient ER visit12.0%11.5%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.791.521.67typical
Long-stay outpatient ER visits per 1,000 resident days1.691.481.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

57.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 317 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

57.0%U.S. median 51.5%
Got home and stayed home
10.4%U.S. median 10.7%
Went back to hospital
70.7%U.S. median 56.6%
Met the expected recovery
0.39U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 70.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 82 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 67% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF57.0%CMS range 52.1–62.451.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.4%CMS range 7.8–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge72.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge63.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.2%CMS range 3.2–8.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.881.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.19
RN hours/ resident / day
1.38
LPN hours/ resident / day
2.15
Aide hours/ resident / day
3.72
Total nurse hours/ resident / day
0.12
RN hoursweekends
68.3%
Total nursing turnover
93.3%
RN turnover

How full it usually is: this home is certified for 116 beds and averages 105.9 residents a day — about 91% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.72 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.19 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.15 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.28 hrs/resident/day on weekends vs 3.90 on weekdays — 16% thinner on weekends. RN hours go from 0.22 to 0.12 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 68% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2024-02-14)
0
at the previous standard inspection (2021-09-08)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

31 citations, most serious first. The 10 most serious are shown; the remaining 21 are one tap away and print in full.

  • Potential for harm · E2025-02-18 · tag F0800 — pattern
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. The facility staff failed to provide the correct amounts of food on three (3) residents' breakfast trays on the morning of 2/14/25 (Resident #2, Resident #16, and Resident #17). On the morning of 2/14/25 at 8:51 a.m., the surveyor noted Resident #17's breakfast tray did not include Large Portions which was noted under Food Likes on the resident's meal slip. The breakfast tray was noted to contain one (1) folded egg omelet, two (2) link sausages, and (2) half slices of toasted bread. On the morning of 2/14/25 at 8:54 a.m., the surveyor noted Resident #16's breakfast tray did not include Large Portions which was noted under Food Likes on the resident's meal slip. Resident #16 was ordered a mechanical soft diet. The breakfast tray was noted to contain one (1) folded egg omelet and one (1) scoop of ground sausage. On the morning of 2/14/25 at 8:58 a.m., the surveyor noted Resident #2's breakfast tray did not include Double Portions which was noted as part of the diet order on the resident's meal slip. The breakfast tray was noted to contain one (1) folded egg omelet, two (2) link…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and facility document review, the facility staff failed to employ dietary staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition services of the facility. The findings included: The facility staff failed to provide orientation to dietary employees and failed to implement dietary employee competency training to provide appropriate competencies and skills sets to safely and effectively carry out the meal preparation and other food and nutrition services of the facility. On 2/13/25 at 12:05 PM, surveyor entered kitchen to observe tray line with dietary manager-other staff #4 (OS#4) and noted three male dietary employees (other staff #5 (OS#5), other staff #17 (OS#17), and other staff #19 (OS#19) without beard restraints. OS#17 was plating meatloaf. Surveyor asked what the expectation for beard restraints were, and OS#4 stated he has ordered some, but did not believe they had to wear them if the beard was short. OS#4 and lead dietary director-administrative staff # 3 (AS#3) also presented with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-18 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and facility document review, facility staff failed to follow the facility menus to meet the daily nutritional and dietary needs of all residents that receive nutrition by oral means. The findings included: The facility staff failed to follow the facility menus to meet the daily nutritional and dietary needs of all residents that receive nutrition by oral means as evidenced by not following the planned facility menus on 11/30/24 and only providing two (2) meals to all residents who receive nutrition by oral means on 11/30/24. A review of facility mealtimes indicated that breakfast is served at 7:30 AM, lunch is served at 11:30 AM and dinner is served at 4:30 PM. A review of mealtimes on the rehabilitation (skilled) unit revealed breakfast is served at 8:15 AM, lunch is served at 12:15 AM, and dinner is served at 5:15 PM. Surveyor requested and received the facility meal menus for the week of 11/24/24 through 11/30/24. The menu for 11/30/24 read in part, .Breakfast .Juice of choice, Bacon, Cereal of Choice, French Toast, Milk of Choice, Coffee,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to provide nourishing snacks to residents that receive snacks by oral means that wish to eat at non-traditional times. The findings included: The facility staff failed to provide snacks to residents that receive snacks by oral means that wish to eat at non-traditional times as evidenced by failing to have snacks ready and available. On 2/13/25 at 12:55 PM, surveyor spoke with dietary manager-other staff #4 (OS#4) about the locations of the unit pantries. He stated they have the sub-kitchens, and they are not currently in use, and he removed all of the outdated items and has ordered snacks for all of the sub-kitchens. On 2/13/25 at 1:56 PM, surveyor interviewed cook, other staff #3 (OS#3) and she stated they (dietary) have not had a lot of snacks available since she stopped doing the order. On 2/14/25 at 9:00 AM, surveyor interviewed certified nursing assistant #6 (CNA#6) and she stated snacks vary on the unit (3rd floor) and sometimes dietary will fill the bowl in the sub-kitchen with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and facility document review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. The findings included: The facility staff failed to discard out of date perishable food items, failed to date and label perishable food items, failed to maintain clean dietary equipment, failed to utilize beard restraints for dietary personnel, and stored clean pans and bowls together wet. On 2/13/25 at 10:35 AM, surveyor entered facility kitchen for initial tour with dietary manager-other staff # 4 (OS#4), who stated it was his fourth day on the job. Surveyor and OS#4 observed the sandwich serving station, which he stated was unused and upon lifting the lid, multiple crumbs were observed on the station. Multiple spices were observed on a shelf directly above the sandwich serving station and surveyor observed 2 (two) bottles of ketchup with no dates, 1 (one) jar of beef base with no date, 1 bottle of lemon juice with no date, 1 old bay seasoning with no date, 1 poultry seasoning…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. For Resident #3 the facility staff failed to ensure the physician's order summary was correct. Resident #3's Resident #3's clinical record listed diagnoses which included but not limited to unspecified intracranial injury with loss of consciousness, personal history of traumatic brain injury, and dysphagia. Resident #3's most recent minimum data set with an assessment reference date of 01/09/25 coded the resident as having both long- and short-term memory problems with severely impaired cognitive skills for daily decision making. Section K, Swallowing/Nutrition, coded the resident as receiving 51% or more of nutrition through tube feeding. Resident #3's comprehensive care plan was reviewed and contained a care plan for At risk of malnutrition r/t (related to) need for tube feed with NPO (nothing by mouth) diet order and The resident requires tube feeding r/t dysphagia. Resident #3's clinical record was reviewed and contained a physician's order summary which read in part, Tube Feed diet. Nothing by Mouth…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0865 — failed to run a quality-improvement (QAPI) program — pattern
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure the quality assurance program met the needs of the facility as evidenced by repeated deficiencies in the areas of resident rights, comprehensive resident centered care plans, food and nutrition, quality of care, and pharmacy services and failed to monitor the effects of implemented changes and make needed revisions to the action plans as needed for the prevention of further deficiencies, as evidenced by new findings (deficient practice) in the areas of quality of life, lab radiology and other diagnostic services, and administration. The findings include: On 02/13/25 at approximately 9:45 a.m., the survey team entered the facility for an abbreviated survey. This survey concluded on 02/18/25. During the survey process the surveyors identified deficient practice in the areas of resident rights, comprehensive resident centered care plans, food and nutrition, quality of care, and pharmacy services that were identified on the annual survey…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review the facility staff failed to ensure a clean, comfortable, homelike environment for 2 of 17 residents, Resident #3 and Resident #11. The findings included: 1. For Resident #3 the facility staff failed to ensure the feeding pump pole was clean. Resident #3's clinical record listed diagnoses which included but not limited to unspecified intracranial injury with loss of consciousness, personal history of traumatic brain injury, and dysphagia. Resident #3's most recent minimum data set with an assessment reference date of 01/09/25 coded the resident as having both long- and short-term memory problems with severely impaired cognitive skills for daily decision making. Section K, Swallowing/Nutrition, coded the resident as receiving 51% or more of nutrition through tube feeding. Surveyor observed Resident #3 on 02/13/25 at 10:30 am. Surveyor observed a dried, tan-colored substance on the base of the feeding pump pole at this time. Surveyor, along with the director of nursing (DON) observed Resident #3 again on 02/13/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview, clinical record review, and facility document review, the facility staff failed to ensure the comprehensive care plan was reviewed and revised to address the resident's dietary breakfast request for one (1) of 17 sampled residents (Resident #2). The findings include: Resident #2's care plan did not include specific interventions to address Resident #2's breakfast request and/or breakfast routine. Resident #2's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 1/31/25, was signed as completed on 2/11/25. Resident #2 was assessed as usually able to make self understood and as usually able to understand others. Resident #2's Brief Interview for Mental Status (BIMS) summary score was documented as a 00 out of 15; this indicated severe cognitive impairment. Resident #2 was assessed as requiring supervision or touching assistance with personal hygiene and bathing. On the morning of 2/14/25, the surveyor observed facility staff members providing resident breakfast trays on Resident #2's unit. The facility staff failed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, clinical record review and facility document review, the facility staff failed to implement an effective discharge planning process that focuses on the residents discharge goals and effectively transitions them to post discharge care for 1 of 17 residents in the survey sample, Resident #5 (R5). The findings included: For R5 the facility failed to ensure prescriptions for medications that included antibiotics and pain medications, were ready and available upon discharge from the facility. R5s diagnoses all stemmed from a motor vehicle accident and included abdominal injury requiring a colostomy, multiple pelvic and nasal bone fractures, a fractured left arm and post traumatic urethral stricture that required a suprapubic catheter. The discharge minimum data set (MDS) assessment for R5 was reviewed. The brief interview for mental status (BIMS) score was assessed at 15 out of 15 indicating the resident had intact cognition at the time of discharge. In Section J Health Conditions R5 was coded as having had frequent pain or hurting over the last five days that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 21 citations
  • Potential for harm · D2025-02-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to ensure a shower/bath was offered twice a week to one (1) of 17 residents (Resident #2). The findings include: The facility staff failed to ensure Resident #2 was offered a shower and/or full bath at least twice a week. Resident #2's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 1/31/25, was signed as completed on 2/11/25. Resident #2 was assessed as usually able to make self understood and as usually able to understand others. Resident #2's Brief Interview for Mental Status (BIMS) summary score was documented as a 00 out of 15; this indicated severe cognitive impairment. Resident #2 was assessed as requiring supervision or touching assistance with personal hygiene and bathing. Resident #2's clinical documentation indicated for the following five (5) weeks the resident only received one (1) shower/bath per week: (a) 10/20/24 - 10/26/24; (b) 11/10/24- 11/16/24; (c) 12/15/24 - 12/21/24; (d) 1/19/25 - 1/25/25; and (e) 1/26/25 - 2/1/25. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. For Resident #5 (R5) the facility staff failed to provide wound care daily per provider orders. The clinical record was reviewed. R5 was admitted with an order that read, Cleanse perineal wounds with wound wash, pat dry, pack wound with iodoform packing strips, cover with ABD pads (abdominal pads- a thick, absorbent nonadhesive dressing). Every shift. On 11/18/24, 11/20/24 night shift, there were blanks on the TAR indicating the treatments were not done. This order was discontinued on 11/23/24. On 11/23/24 an order was put in that read, Cleanse perineal wounds with wound wash, pat dry, pack wound with iodoform packing strips, cover with ABD pads. Two times a day for wound care. There were holes on the TAR for 12/9/25, 12/10/25, 12/12/25 all on day shift, 12/22/25 day shift and 12/23/25 day and night shift. This order was discontinued 12/27/25. An order dated 12/17/24 read, Clean surgical incision to lower ABD (abdomen) with wound cleanser and apply antifungal powder followed by dry gauze and ABD pads one time a day for wound treatment. There were blanks on the TAR for 12/22/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, clinical record review, and facility document review the facility staff failed to provide treatment in accordance with provider orders to promote pressure area healing for 1 of 17 residents, Resident #9. The findings were: For Resident #9, facility staff failed to consistently provide pressure wound care as ordered by the provider. Resident #9's Minimum Data Set Assessment with an Assessment Reference Date of 12/26/24, assessed the resident should not have a brief interview for mental status conducted due to the resident was rarely/never understood. Section C (cognitive patterns) coded Resident #9 to have short-term and long-term memory problems and severely impaired cognitive skills for daily decision making. Section M (skin conditions) assessed the resident for having 6 (six) Stage 3 pressure ulcers present upon admission and 1 (one) unstageable pressure ulcer present upon admission. Resident #9's clinical record contained wound care orders which included but not limited to: 1a. Right heel stage Right heel stage 3 pressure wound - cleanse daily with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review the facility staff failed to ensure medications and biologicals were stored and labeled correctly for 2 of 17 residents, Resident #3 and Resident #13. The findings included: For Resident #3 the facility staff failed to label/date tube feeding solution and placed a treatment belonging to Resident #13 in Resident #3's room. Resident #3's Resident #3's clinical record listed diagnoses which included but not limited to unspecified intracranial injury with loss of consciousness, personal history of traumatic brain injury, and dysphagia. Resident #3's most recent minimum data set with an assessment reference date of 01/09/25 coded the resident as having both long- and short-term memory problems with severely impaired cognitive skills for daily decision making. Section K, Swallowing/Nutrition, coded the resident as receiving 51% or more of nutrition through tube feeding. Resident #3's comprehensive care plan was reviewed and contained a care plan for At risk of malnutrition r/t (related to) need for tube feed with NPO (nothing by mouth)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to address lab test recommendations for one (1) of 17 sampled residents (Resident #2). The findings include: The facility staff failed to ensure laboratory recommendations from a consulting medical provider was addressed by Resident #2's primary medical providers. Resident #2's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 1/31/25, was signed as completed on 2/11/25. Resident #2 was assessed as usually able to make self understood and as usually able to understand others. Resident #2's Brief Interview for Mental Status (BIMS) summary score was documented as a 00 out of 15; this indicated severe cognitive impairment. Resident #2 was assessed as requiring supervision or touching assistance with personal hygiene and bathing. Resident #2's clinical record contained communication from a brain injury center; this communication was dated 10/31/24 and was faxed to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-08 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and facility document review, the facility staff failed to consistently follow menus for resident meals. The findings include: On 11/6/24 at 12:03 p.m., during the midday meal, the surveyor observed the dietary staff to be plating food for the residents. It was noted the menu included a dinner roll which was not being placed on the food trays sent to the resident units. Staff Member (SM) #6 (a dietary aide) reported that three (3) carts of food trays had been sent to the resident units without the dinner rolls. Dietary Manager #1 reported the trays should have included a dinner roll. Dietary Manager #1 obtained the dinner rolls from the freezer and had them baked for the rest of the meal trays. The menu for this meal also included for the residents to be provided oriental vegetables. The surveyor observed that peas and carrots were being served to the residents. Dietary Manager #1 confirmed the facility had mixed vegetables that should have been used for the 11/6/24 midday meal. Dietary Manager #1 reported the cook decided to cook peas and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-08 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and facility document review, the facility staff failed to ensure that food was served at a safe and/or appetizing temperature. The findings include: On 11/6/24 at 11:54, the surveyor observed dietary staff plating food from the steam table. The plated food was being placed on carts to be provided to the facility's residents. Food temperatures had not been documented for this meal. Dietary Manager #1 confirmed the food temperatures had not been documented for this meal. Dietary Manager #1 reported they were responsible for making sure the temperatures were checked. Dietary Manager #1 had the food temperatures checked. The pureed peas were 93 degrees Fahrenheit and the pureed chicken was 96 degrees Fahrenheit. Dietary Manager #1 had the food items that were below the desired temperatures reheated. On 11/6/24, the surveyor reviewed the food temperature logs with Dietary Manager #1. No food temperatures had yet to be documented for the month of November 2024. The food temperature binder included the following entries: - An undated page with only…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-08 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and facility document review, the facility staff failed to store, prepare, and serve food in accordance with professional standards for food service safety for 4 of 6 resident care units and the facility kitchen. The findings included: On the Juniper resident care unit, the facility staff failed to maintain a clean and sanitary refrigerator and microwave, failed to store foods under sanitary conditions, failed to discard out of date foods, and failed to label and date perishable food items. On 11/06/24 at 11:45 AM, surveyor entered the Juniper resident care unit kitchen. The kitchen area was separated from the resident dining and living area by only a counter and a half gate. Surveyor observed a minimum of 20 small, black, gnat-sized, flying insects flying about the kitchen area and present on the walls and cabinets. The exterior of the refrigerator was soiled with dried, sticky splattered substances and debris particles. The inside of the refrigerator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-08 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, and facility document review, the facility staff failed to maintain an effective pest control program for 1 of 6 resident care units (Juniper). The findings included: On the Juniper resident care unit, the facility staff failed to maintain an effective pest control program to address the presence of small, black, gnat-sized flying insects. On 11/06/24 at 11:45 AM, surveyor entered the Juniper resident care unit's kitchen. The kitchen area was separated from the resident dining and living areas by a counter and waist-high gate. Surveyor immediately observed a minimum of 20 small, black, gnat-sized flying insects flying about the kitchen area and present on the walls and cabinets. The shelf under the unit microwave was soiled with food crumbs and debris. On 11/06/24 at 1:16 PM, surveyor spoke with Resident #7 who stated there were gnats in the kitchen and it needed a thorough cleaning. On 11/06/24 at 1:19 PM, surveyor spoke with Resident #2 who stated for the past two weeks there had been a bunch of gnats on the unit. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-08 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, clinical record review, and facility document review, the facility staff failed to complete a comprehensive admission assessment for one (1) of eight (8) sampled residents (Resident #1). The findings include: Review of Resident #1's clinical record, on the morning of 11/7/24, indicated the facility staff failed to complete an admission/comprehensive Minimum Data Set (MDS) assessment for Resident #1 when the resident was readmitted to the facility after being discharged with a return not anticipated. Resident #1's MDS assessment, with an Assessment Reference Date (ARD) of 10/18/24, was signed as completed on 11/6/24. Resident #1 was assessed as able to make self understood and as able to understand others. Resident #1's Brief Interview for Mental Status (BIMS) summary score was documented as a 15 out of 15; this indicated intact and/or borderline cognition. On 11/7/24 at 10:30 a.m., Registered Nurse (RN) #1 confirmed Resident #1 had been discharged return not anticipated therefore resulting in the need to have had an admission/comprehensive assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-08 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and clinical record review, the facility staff failed to complete a quarterly Minimum Data Set (MDS) assessment within the required time limits for one (1) of eight (8) sampled residents (Resident #1). The findings include: Review of Resident #1's clinical record, on the afternoon of 11/6/24, revealed an incomplete quarterly MDS assessment with assessment reference date (ARD) of 10/18/24. Resident #1's previous MDS assessment had an ARD of 7/18/24. Resident #1's MDS assessment, with an ARD of 10/18/24, was signed as completed on 11/6/24. Resident #1 was assessed as able to make self understood and as able to understand others. Resident #1's Brief Interview for Mental Status (BIMS) summary score was documented as a 15 out of 15; this indicated intact and/or borderline cognition. On 11/6/24 at approximately 5:00 p.m., the surveyor interviewed Registered Nurse (RN) #1 and Licensed Practical Nurse (LPN) #3 about Resident #1's incomplete MDS assessment with an ARD of 10/18/24. RN #1 confirmed this assessment was late. On 11/7/24 at 4:05 p.m., the survey team met…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, clinical record review, and facility document review, the facility staff failed to follow medical provider orders for two (2) of eight (8) sampled residents (Resident #1 and Resident #3). The findings include: 1. The facility staff failed to ensure Resident #1's medication was administered according to the medical provider ordered timing. Resident #1's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 10/18/24, was signed as completed on 11/6/24. Resident #1 was assessed as able to make self understood and as able to understand others. Resident #1's Brief Interview for Mental Status (BIMS) summary score was documented as a 15 out of 15; this indicated intact and/or borderline cognition. Resident #1's clinical record, reviewed on 11/7/24, included a current provider order for facility staff to administer 0.25 ml of morphine (20mg/5ml) by mouth 15 minutes prior to wound care as needed. Resident #1's medication administration record (MAR) indicated this medication was administered on 11/7/24 at 9:57 a.m. Resident #1's treatment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This requirement was not met as evidenced by the facility staff failed to discard out of date perishable food items, failed to store uncooked meat separately from other food, failed to cover, date and label perishable food items, and failed to store foods under sanitary conditions in the facility Main Kitchen and in 4 out of 4 unit kitchen service areas; Countryside (1st floor), Rainbow(1st floor), Emerald(2nd floor) and Juniper(2nd floor). The findings include: The facility staff failed to discard out of date perishable food items, failed to store uncooked meat separately from other food, failed to cover, date and label perishable food items, and failed to store foods under sanitary conditions in the facility Main Kitchen and in 4 out of 4 unit kitchen service areas; Countryside (1st floor), Rainbow(1st floor),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-14 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, clinical record review, and facility document review, the facility staff failed to provide the 2023-2024 COVID-19 vaccine to three (3) of five (5) residents sampled for immunization review, the three (3) who consented to receive the vaccine. (Resident #15, #63, and #65). The findings include: According to the Centers for Disease Control and Prevention (CDC), the Food and Drug Administration (FDA) approved and authorized the 2023-2024 updated Covid-19 vaccine in September and October 2023. The CDC recommended everyone aged 5 years and older should get 1 (one) dose of an updated COVID-19 vaccine to protect against serious illness from COVID-19. The facility staff failed to provide the vaccine to three residents who affirmed their desire to receive the vaccine in October 2023. The five sampled residents' clinical records contained evidence that in October 2023, the facility staff contacted them and/or their representatives via email or phone for consent to participate in an upcoming COVID-19 vaccine clinic. Three of the five residents' clinical records…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0567 — failed to protect residents' money held by the home — isolated
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and document review, the facility staff failed to ensure one (1) of 19 current sampled residents were able to access personal funds deposited with the facility (Resident #15). The findings include: Resident #15 was unable to access a sufficient amount of their personal funds in order to make desired purchases in November 2023. Resident #15's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 12/16/23, was signed as completed on 12/26/23. Resident #15 was assessed as being able to make self understood and as able to understand others. Resident #15's Brief Interview for Mental Status (BIMS) summary score was documented as a 15 out of 15; this indicated intact and/or borderline cognition. Resident #15 was assessed as being depended on others for eating, hygiene, dressing, and bathing. On the afternoon of 2/8/24, Resident #15 reported they were unable to obtain money from their personal funds deposited with the facility to make a purchase. On 2/9/24 at 8:40 a.m., the surveyor asked the facility's Administrator about the process for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and document review, the facility staff failed to provide a resident's responsible party and the ombudsman with written information related to a discharge/transfer for one (1) of 22 sampled residents (Resident #11). The findings include: The facility's staff failed to provide Resident #11's responsible party with a written transfer notice. The facility staff failed to provide the ombudsman with notice of facility transfers. Resident #11's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 11/22/23, was signed as completed on 11/30/23. Resident #11 was assessed as sometimes able to make self understood and as being rarely/never able to understand others. Resident #11 was assessed as having problems with both long-term memory and short-term memory. Resident #11 was assessed as requiring assistance with oral hygiene, dressing, toilet hygiene, and bathing. Resident #11's documentation indicated the resident was transferred to a local emergency department on 1/24/24, at a little after 12:00 noon, where the resident was subsequently admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and document review, the facility staff failed to provide a resident's responsible party with written bed hold information for one (1) of 22 sampled residents (Resident #11). The findings include: The facility's staff failed to provide Resident #11's responsible party with written bed hold information when the resident was admitted to a local hospital. Resident #11's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 11/22/23, was signed as completed on 11/30/23. Resident #11 was assessed as sometimes able to make self understood and as being rarely/never able to understand others. Resident #11 was assessed as having problems with both long-term memory and short-term memory. Resident #11 was assessed as requiring assistance with oral hygiene, dressing, toilet hygiene, and bathing. The following information was found in a facility document titled Bed Hold Notice Upon Transfer (with a reviewed/revised date of 12/1/22): - At the time of transfer for hospitalization or therapeutic leave, the facility will provide to the resident and/or the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive person-centered care plan for 1 of 22 residents in the survey sample, Resident #54. The findings included: For Resident #54, the facility staff failed to revise the person-centered care plan to include the need for isolation precautions. Resident #54's diagnosis list indicated diagnoses, which included, but not limited to Alzheimer's Disease, Type 2 Diabetes Mellitus, Chronic Respiratory Failure with Hypoxia, and Hypothyroidism. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 11/05/23 assigned the resident a brief interview for mental status (BIMS) summary score of 2 out of 15 indicating Resident #54 was severely cognitively impaired. On 2/07/24 at 3:05 PM, surveyor observed a contact precautions isolation sign present on Resident #54's door and personal protective equipment (PPE) present. Resident #54's physician's orders included an order dated 1/30/24 for Contact Precautions for ESBL…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, and clinical record review, facility staff failed to provide pressure ulcer dressing changes as ordered for 1 of 22 residents in the survey sample (Resident #32). Resident #32 was admitted to the facility with diagnoses which included chronic congestive heart failure, essential hypertension, chronic kidney disease, generalized muscle weakness, clostridium difficile enterocolitis, and stage 3 sacral ulcer. On the Minimum Data Set Assessment with Assessment Reference Date 1/14/24, the resident scored 15/15 on the Brief Interview for Mental Status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. During initial tour on 2/7/24, the resident reported being generally happy with care with the exception of wound care. The resident reported not having wound dressings changed on 2 night shifts the previous week. Clinical record review revealed a physician order dated 1/26/24 for Vashe Wound External Solution 0.033 % (Wound Cleansers) Apply to sacrum topically two times a day for sacral decubitus VASHE wet to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and document review, the facility staff failed to ensure residents' drug regimen were free from unnecessary drugs for two (2) of 22 sampled residents (Resident #24 and Resident #60). The findings include: 1. The facility staff failed to ensure Resident #24 was free of an unnecessary medication, sertraline. (Sertraline is an antidepressant medication.) Resident #24's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 1/9/24, was signed as completed on 1/26/24. Resident #24 was assessed as usually able to make self understood and as usually able to understand others. Resident #24 was assessed as having problems with both short-term memory and long-term memory. Resident #24 was assessed as being dependent on others for eating, oral hygiene, personal hygiene, dressing, and bathing. Resident #24's clinical record included a Consultant Pharmacist Medication Regimen Review form dated 12/14/23. This document indicated Resident #24 was receiving sertraline one (1) 50 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a medication error rate of less than 5%. There were two (2) medication errors in 37 opportunities for a medication error rate of 5.41%. These medication errors affected Resident #291. The findings included: For Resident #291, the facility staff failed to administer Aspirin and a Nicotine Patch as ordered by the physician. Resident #291's diagnosis list indicated diagnoses, which included, but not limited to Aftercare following Joint Replacement Surgery, Pneumonia, Generalized Muscle Weakness, Chronic Obstructive Pulmonary Disease, Essential Hypertension, and Hyperlipidemia. A 2/09/24, Admission/re-admission Screening form documented the resident as being lethargic and oriented to person only. On 2/13/24 at 9:28 AM, surveyor observed licensed practical nurse (LPN) #6 prepare and administer Resident #291's medications. LPN #6 applied a Nicotine 21 mg/24-hour Patch to the resident's left shoulder area. Surveyor reconciled Resident #291's administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to EASTERN HEALTHCARE GROUP — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.5+0.5 vs chain
Health inspection 3 of 51.8+1.2 vs chain
Staffing 1 of 51.5-0.5 vs chain
Quality measures 3 of 53.0≈ chain avg
The other 17 homes this chain runs (chain average 1.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
VA SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/01/2023
LYAM FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST50%since 12/01/2023
VANHOUSEN, SUSANIndividualW-2 MANAGING EMPLOYEEsince 12/01/2023
SHAPIRO, AKIVAIndividualCORPORATE OFFICERsince 12/01/2023

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.0M
Net patient revenuemost recent cost report
-29.1%
Operating marginrevenue minus expenses
$2.0M
Related-party expense14% of expenses
Who pays — share of resident-days
Medicaid 52%Medicare 18%Other / private 31%

This home reported $2.0M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$477per resident / day
operating cost
$14,504per month
≈ monthly operating cost
$370per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495427. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-02-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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