Harvest Crossing Post Acute
469 East North Street, Manteca, CA 95336 · For profit - Limited Liability company · 99 certified beds · (209) 823-1788 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2025
- it has 1 actual-harm citation
- a high number of inspection citations overall (50) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.2% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.1% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.3% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 8.1% | 7.3% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.4% | 1.6% | 3.3% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 10.8% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 18.5% | 13.7% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.1% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 8.4% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 5.5% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.6% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 27.7% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 15.3% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.91 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.49 | 1.57 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 169 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 68.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 61 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.42 therapist hours per resident per day in 2026Q1 — more than 71% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 25% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.5%CMS range 46.8–62.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.4%CMS range 8.5–15.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 68.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 73.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 50.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 5.0–13.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.38 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 91.2 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.41 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.65 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.97 hrs/resident/day on weekends vs 4.59 on weekdays — 13% thinner on weekends. RN hours go from 0.45 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
50 citations, most serious first. The 11 most serious are shown; the remaining 39 are one tap away and print in full.
- Actual harm · G2025-12-29 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to protect one of five sampled residents (Resident 4) from physical abuse when, Resident 3 with a history of aggressive behavior, hit Resident 4 in the face with a water pitcher on 10/9/25.This deficient practice resulted in Resident 4 being sent to the emergency room with a facial contusion (bruise), facial lacerations (a torn, ragged wound or cut through the skin, typically caused by blunt force trauma or a sharp object) to the upper lip and right eyebrow which required stitches (threads used to sew up wounds to hold the skin together for healing), and pain. This deficient practice had the potential to affect Resident 4's psychosocial well-being. Findings:A review of Resident 3's admission Record indicated Resident 3 was admitted to the facility in 2021 with diagnoses which included dementia (loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life) with other behavioral disturbances and anxiety disorder (more than occasional worry or fear).A review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-07 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a Notice of Discharge (NOD-written notice that explains the reason for discharge, includes the effective date and discharge location, informs the resident of the right to appeal, provides contact information for the Long-Term Care (LTC) Ombudsman - independent advocate who protects residents' rights, and requires a copy to be sent to the LTC Ombudsman) for one of three sampled residents (Resident 1) when the facility did not readmit Resident 1 following hospitalization, resulting in a facility-initiated discharge without a completed NOD, without documented physician clinical justification, and without notification to the LTC Ombudsman. This failure resulted in Resident 1 being discharged without a clear and coordinated discharge plan, including continuity of care, placed Resident 1 at risk for an unsafe transition of care, and prevented timely Ombudsman advocacy and oversight to protect resident rights.Findings:Review of Resident 1's admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-26 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident's right to return to the facility was protected for one of three sampled residents (Resident 1), when Resident 1 was transferred to the hospital and was not allowed to return to the facility on [DATE].This failure placed Resident 1 at risk for psychosocial harm (mental and emotional suffering) due to separation from the resident's home and familiar environment. Findings:Review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility in [DATE] with diagnoses including non-ST elevation myocardial infarction ( a type of heart attack), type 2 diabetes mellitus (a condition that causes high blood sugar), Alzheimer's disease ( a disease that caused memory loss and affects thinking and behavior), hypothyroidism (an underactive thyroid gland that slows the body's metabolism), difficulty in walking, muscle weakness, hypertension, anxiety disorder.Review of Resident 1's MINIMUM DATA SET (MDS [resident assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-03 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe and comfortable homelike environment to three of five sampled residents (Resident 1, Resident 2, and Resident 3) when: Resident 2 stated she did not feel safe at the facility after an altercation with Resident 4; and Resident 1 and Resident 3 stated they were both scared of Resident 4. These failures removed Resident 1, Resident 2 and Resident 3's right to a dignified homelike environment, with the potential to result in psychosocial harm. Findings:A review of Resident 1's admission RECORD indicated, Resident 1 was admitted to the facility with diagnoses which included muscle weakness and major depressive disorder (a serious mental illness characterized by persistent sadness, loss of interest in activities, and other symptoms that significantly interfere with daily life). A review of Resident 2's admission RECORD indicated, Resident 2 was admitted to the facility with diagnoses which included anxiety disorder (a group of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-02 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop or revise a comprehensive care plan (a guide that healthcare workers used to ensure Resident 1 received tailored care to his/her individual needs and goals) for one of three sampled residents (Resident 1), when a care plan was not developed for the use of methadone (a powerful pain reducing medication that could cause headaches, dizziness, nausea, impaired coordination, unconsciousness or death) for Resident 1. This failure placed Resident 1 at risk for not receiving specific and individualized care related to the use of a strong pain medication (methadone). Findings: During a concurrent interview and record review on 4/1/25, at 5:08 p.m., with the Licensed Nurse (LN) 1, Resident 1's medical record was reviewed. LN 1 verified Resident 1 used methadone for pain management for approximately 25 days while at the facility. LN 1 further stated it was important to update Resident 1's care plan to ensure Resident 1's care, goals, and the side effects of methadone (headaches, dizziness, nausea, impaired coordination,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-02 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide an effective pain management plan when non-pharmacological pain interventions (interventions that did not involve the use of medications to treat pain such as heat therapy, cold therapy, and repositioning) were not implemented for three out of three sampled residents (Resident 1, Resident 2, and Resident 3). These failures had the potential to place Resident 1, Resident 2, and Resident 3 at increased risk of experiencing adverse side effects (undesired harmful effects as a result of taking medication for pain such as drug to drug interactions, constipation, respiratory depression) of pain medication and/or the use of unnecessary medication. Findings: A review of Resident 1's clinical record, admission RECORD (a document that contained the resident's demographic information), indicated Resident 1 was admitted to the facility with diagnosis that included, but not limited to, muscle weakness (generalized), acute kidney failure, pressure ulcer (a localized injury to the skin and underlying tissue caused by prolonged…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-21 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services which met professional standards of quality for diabetic (inability to regulate sugar levels in the body) residents in a census of 87 when the quality control solution (QC, used to verify the product meets specific standards) for the East Unit's glucometer (used to measure a resident's blood sugar) was expired. This failure had the potential to cause an inaccurate blood sugar test which could have resulted in diabetic residents receiving the wrong dose of a blood sugar reducing medication called insulin endangering their health and well-being. Findings: During an observation and concurrent interview of the East Unit medication cart #2 on [DATE] at 3:25 p.m. with Licensed Nurse (LN) 2 and LN 6, LN 2 confirmed the QC solution had an open date of [DATE] and an expiration date of [DATE]. LN 2 confirmed the QC solution was expired. During an interview on [DATE] at 11:30 a.m. with the facility Director of Nursing (DON) and LN 3…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-21 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were labeled, stored, and disposed of according to standards of practice for a census of 87 when: 1. Expired (no longer usable) medications were stored in a medication cart; 2. Opened, unlabeled vials of tuberculin purified protein derivative (PPD, used in the testing of staff and residents for the presence of tuberculosis infection) were stored in a medication room refrigerator; 3. Staff clothing (pants) was stored in a treatment cart with medications and resident care equipment; 4. Expired liquid narcotic medication (a drug that in moderate doses relieves pain and induces sleep but in excessive doses can cause coma) and an expired vial of tuberculin PPD were stored in a medication room refrigerator; and 5. Expired glucose quality control solution (QC, substance used during a quality control test to verify that the device or product meets specific standards for quality and that it is free from contaminants or other impurities that may pose a health risk) was stored in a medication cart.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-21 · tag F0801 — patternEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure qualified staff oversight of the facility's food and nutrition services according to federal and state requirements for a census of 87, when the Interim Certified Dietary Manager (ICDM) was not certified, and the Registered Dietician (RD) worked at the facility less than 35 hours per week. This failure had the potential to affect food safety for 87 residents eating facility prepared food. Findings: During an interview with the ICDM on 11/18/24 at 2:58 PM, the ICDM stated the regular Certified Dietary Manager (CDM) had been on medical leave since the earlier part of this year, and the ICDM was assigned all duties and tasks until the return of the CDM which was still to be determined. The ICDM indicated she was currently enrolled in school and had approximately one year remaining to earn the credentials to become a CDM. The ICDM stated thus far the only training she had completed was a ServSafe Certification (a course which provides training on basic food safety). During an interview with the RD on 11/18/24 at 3:04…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide food storage and preparation, as well as maintain kitchen equipment and food contact surfaces in accordance with professional standards for food safety for the 87 residents who ate facility prepared meals when: 1. Spoiled produce food items were located in the walk-in refrigerator; 2. Staff personal items were kept in the refrigerator and kitchen preparation area; 3. Several various sizes of metal pans were stacked and stored wet; 4. The ice machine was not cleaned and sanitized properly per manufacturer's guidance; and, 5. Resident freezer temperatures were not being monitored. These failures had the potential to put residents eating facility prepared meals at risk for foodborne illnesses. Findings: 1. During a concurrent observation and interview in the walk-in refrigerator on 11/18/24 at 8:29 AM, with the Interim Certified Dietary Manager (ICDM) there was a box of four yellow and two red bell peppers. One red bell pepper was noted to have black fuzzy spots scattered around it and one yellow bell…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to practice appropriate infection prevention and control measures for a census of 87, when: 1. Resident 30 did not have Enhanced Barrier Precautions ([EBP] an approach to the use of personal protective equipment (PPE; items such as gloves, gowns, and facemasks) to reduce transmission of Multidrug-Resistant Organisms [MDROs are bacteria that are resistant to three or more classes of antimicrobial drugs] between residents in skilled nursing facilities) signage and PPE (clothing and equipment that is worn or used in order to provide protection against hazardous substances or environments) outside the room; 2. Dirty coffee cups were placed on a coffee cart alongside clean cups; and 3. [NAME] pants were stored alongside medications and equipment in a respiratory treatment cart. These failures had the potential to spread infections to residents residing in the facility, negatively impacting their health and well-being. Findings: 1. During a review of Resident 30's undated clinical record titled, admission RECORD,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 39 citations
- Potential for harm · Dcited before2024-11-21 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one resident (Resident 26) in a sample of 24 was treated with dignity and respect when staff stood over Resident 26 while assisting with breakfast on 11/19/24. This failure had the potential to negatively impact Resident 26's psychosocial well-being. Findings: A review of Resident 26's admission Record, indicated Resident 26 was admitted to the facility with diagnoses which included alzheimer's disease (a gradual decline in memory, thinking, behavior, and social skills), and dementia (a decline in memory and other thinking skills severe enough to reduce a person's ability to perform daily activities). During a concurrent observation and interview on 11/19/24, at 7:45 a.m., Certified Nursing Assistant (CNA) 1 assisted Resident 26 with breakfast while standing over her at her bedside. Resident 26's breakfast tray was noted on the bedside table next to her bed. CNA 1 held a spoon with food up to Resident 26's mouth in one hand, and a carton of milk containing a straw in her other hand. Resident 26 pushed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-21 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure 1 of 24 sampled residents (Resident 31) needs were accommodated when Resident 31 did not have a working call light (a device used by residents to call for assistance). This failure increased the risk for psychosocial and/or physical harm if Resident 31 was unable to contact staff for her needs. Findings: A review of Resident 31's clinical record titled, admission Record, indicated Resident 31 was admitted to the facility with diagnoses including osteoarthritis of hip (causes pain and stiffness of the hips) retention of urine (inability to empty the bladder completely), and stress incontinence (when movement or activity puts pressure on the bladder, causing urine to leak). During a concurrent observation and interview on 11/18/24, at 10:42 AM, the call light system in Resident 31's room was noted not to be working, confirmed by certified nursing assistant (CNA) 8. CNA 8 confirmed Resident 31 did not have a bell (a bell used to summon an attendant or give an alarm or notice) in her room. CNA 8 stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-21 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain residents' right to privacy of personal information, when resident meal tickets were discarded in the facility kitchen garbage bin for a census of 87. This failure increased the risk of unauthorized access of residents' personal and medical records. Findings: During a concurrent observation and interview on 11/20/24 at 8:50 PM with Dietary Aide (DA) 1 in the dishwashing area, DA 1 was observed throwing residents' meal tickets left on the meal trays into the garbage bin. DA 1 confirmed the observation. During an interview on 11/20/24 at 8:52 AM with the Interim Certified Dietary Manager (ICDM) in the dishwashing area, the ICDM confirmed DA 1 threw the residents' meal tickets into the garbage bin. The ICDM also confirmed that multiple residents' meal tickets were returned with their meal trays to the kitchen. The ICDM stated they used to shred the tickets but somehow, they reverted to throwing them back in the garbage bin. A review of a resident meal ticket indicated the meal ticket contained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain a safe, clean, and comfortable living environment for 2 of 24 sampled residents (Resident 340 and Resident 31), when Resident 340's and Resident 31's floor vents (provides cold and warm air) were full of dust and debris. This failure had the potential to negatively impact Resident 340's and Resident 31's homelike environment and their health. Findings: 1. A review of Resident 340's clinical record titled, admission RECORD, indicated Resident 340 was admitted to the facility with diagnoses including pleural effusion (fluid build up between the lungs and the chest) and other symptoms of the heart and lungs. A review of Resident 31's clinical record titled, admission RECORD, indicated Resident 31 was admitted to the facility with diagnoses including cough and a history of contracting Covid-19. During a concurrent observation and interview on 11/18/24 at 3:28 PM with the Maintenance Director (MD), the MD confirmed the floor vents were dirty in Resident 340's and Resident 31's room. The vents were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-21 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately complete, and ensure the completion of, a Pre-admission Screening and Resident Review (PASRR, a required assessment for individuals with mental illness, intellectual or developmental disabilities, or related conditions, so that a determination of need, appropriate setting, and a set of recommendations for services to be included in the individual's plan of care is provided) for two of twenty-four sampled residents (Resident 60 and Resident 72), when, 1. Resident 72's level I PASRR did not reflect his diagnosis of autism (a disorder that affects how people interact with others, communicate, learn, and behave) or his use of psychotropic medications (drugs that treat symptoms of psychosis, such as hallucinations, delusions, and thought disorders) which resulted in a level II PASRR (mental health screening for additional services) never being completed; and, 2. Resident 60 had a positive level I PASRR screening and the required level II PASRR…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-21 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one resident on fluid restriction (Resident 7), out of 24 sampled residents, physician was notified when Resident 7's fluid intake exceeded the restricted amount specified by the physician. This failure had the potential to result in a decline in Resident 7's health and well-being. Findings: A review of Resident 7's admission Record indicated that Resident 7 was admitted with diagnoses which included chronic obstructive pulmonary disease (COPD, a lung disease), chronic congestive heart failure (the heart does not pump blood as well as it should), and chronic respiratory failure (difficulty breathing). During an interview with Resident 7 in her room on 11/18/24 at 11:40 a.m., Resident 7 stated she was on fluid restriction. Resident 7 stated she purchased drinks which she stored in her room and did not drink the fluids that came on her meal tray. During a review of Resident 7's Physician Order Summary, dated 11/10/24, the Physician Order Summary indicated, .monitor intake and output every shift .fluid restriction1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-21 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to assist one of twenty-four sampled residents (Resident 72) with a referral to receive outside dental services when: 1. Resident 72 requested new dentures during a dental exam on 4/11/24; and, 2. Resident 72 was unable to tolerate dental services provided within the facility on 7/26/24, 8/27/24, and 9/6/24. This failure had the potential to delay Resident 72 from receiving dental services and obtaining dentures and could have led to complications related to dental and nutritional needs for Resident 72. Findings: Review of Resident 72's admission RECORD, indicated, Resident 72 was admitted to the facility with diagnoses including autistic disorder (a brain and developmental disorder that affects how people interact with others, communicate, learn, and behave), anxiety disorder (intense, excessive and persistent worry and fear about everyday situations), adult failure to thrive (a state of decline to include weight loss, decreased appetite, poor nutrition, and inactivity), cognitive communication deficit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-21 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide education to a resident about Pneumococcal (a serious bacterial infection that can cause respiratory illness) vaccines for one of five sampled residents (Resident 23) prior to administration. This deficient practice violated Resident 23's right to make an informed choice to receive or not receive the pneumococcal vaccine. Findings: During a concurrent interview and record review on 11/19/24 at 11:41 AM, with the Infection Preventionist (IP), Resident 23's Immunization Report, dated 12/19/24 was reviewed. The IP confirmed Resident 23's Immunization Report indicated that education was not provided to Resident 23 prior to administration of Pneumovax (a vaccine that can prevent pneumococcal disease) on 11/25/2021. The IP stated that residents would not understand what vaccines they were taking if education was not provided. During an interview on 11/20/24 at 9:19 AM, with Resident 23, Resident 23 stated she did not understand the risks and benefits of the Pneumococcal vaccine. During an interview on 11/20/24 at 11:52…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-21 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a functioning call light system (system/device used by residents to call staff for assistance) was in place for two of twenty-four sampled residents (Resident 31 and Resident 45) when, Resident 31 and Resident 45's call lights were not working and an alterantive means to call for assistance was not provided to the residents. This failure had the potential to result in Resident 45 and Resident 31 being unable to call staff for help when needed and their needs not being met. Findings: 1a. During a review of Resident 31's undated clinical record titled, admission RECORD, indicated Resident 31 was admitted to the facility with diagnosis of, but not limited to, bilateral primary osteoarthritis of hip (causes pain and stiffness of the hips; can make it hard to do everyday activities like bending over to tie a shoe or rising from a chair) retention of urine, and stress incontinence (happens when movement or activity puts pressure on the bladder, causing urine to leak). During a concurrent observation and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-21 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide staff education regarding autism (a brain and developmental disorder that affects how people interact with others, communicate, learn, and behave) to ensure quality care was delivered for one of one residents (Resident 72) with a diagnosis of autism. This failure resulted in facility staff being untrained in caring for a resident with autism and Resident 72 not receiving specialized care and services which recognized the signs of autism and incorporated a system of responding to his behavioral health needs, which had the potential to result in escalating behaviors for Resident 72 and psychosocial distress. Findings: Review of Resident 72's admission RECORD, indicated, Resident 72 was admitted to the facility with diagnoses including autistic disorder, anxiety disorder (frequently have intense, excessive and persistent worry and fear about everyday situations, adult failure to thrive (describes a state of decline to include weight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-21 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure 1 of 24 sampled residents (Resident 6) received treatment in accordance with quality care when, Resident 6 had left knee swelling, and exhibited signs of pain via facial grimacing and screaming during care provided to her by staff and, a. Nursing staff did not adequately assess Resident 6's source of pain and provide pain management based on Resident 6's level of pain; and, b. There was a delay in obtaining an x-ray result of Resident 6's left knee, ordered to provide information as to the source of Resident 6's pain. These failures had the potential for Resident 6 to experience prolonged pain and suffering and may have resulted in a delay of treatment and other complications related to her fractured femur (thigh bone) and dislocated left knee. Findings: Review of Resident 6's admission RECORD, indicated Resident 6 was admitted to the facility during the summer of 2024, with diagnoses including dementia (progressive loss of intellectual…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-16 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to provide notice of a facility-initiated discharge to the appropriate parties and provide all the required information on the 30-Day Notice of Transfer or Discharge, (a document given by the facility to the resident indicating an upcoming transfer or discharge from the current facility to another facility/home) that was given to Resident 1 when: 1. The facility did not inform the Office of the State Long-Term Care (LTC) Ombudsman (a government appointed person who actively supports the rights of the residents) on the same day the facility served Resident 1 with a 30-Day Notice of Transfer or Discharge form, 2. The location that Resident 1 was transferred to was not listed on the 30-Day Notice of Transfer or Discharge form; and, 3. The appeal (an application to the courts for a decision to be reversed) rights information was not correct on the 30-Day Notice of Transfer or Discharge form. These failures could have resulted in Resident 1 not having access to an advocate (a person appointed to look out for the best interests of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-09 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Review of Resident 16's admission Record indicated Resident 16 was admitted to the facility in October 2023, with multiple medical diagnoses that included benign prostatic hyperplasia (a condition in men in which the prostate gland is enlarged). During an observation on 11/7/23, at 9:56 a.m., in Resident 16's room, Resident 16 was observed to be sitting at the edge of his bed and was noted with an indwelling urinary catheter. Review of Resident 16's care plan failed to show a urinary catheter care plan was developed upon admission. During an interview on 11/8/23, at 3:23 p.m., with LN 14, LN 14 confirmed Resident 16 did not have a urinary catheter care plan. During a concurrent interview and record review on 11/9/23, at 10:51 a.m., with the DON, the DON confirmed Resident 16 did not have a urinary catheter care plan. The DON stated there should be a care plan in place. The DON further stated if there was no care plan in place, interventions could be missed and could cause a urinary tract infection. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure 1 of 21 sampled residents (Resident 10) received a required mental health evaluation for an identified mental disorder. This failure had the potential for Resident 10 's access to specialized treatment, care, and services for an identified mental disorder to be denied. Findings: During a record review of Resident 10's Preadmission Screening and Resident Review [PASRR- a comprehensive evaluation tool used to identify persons with mental illness, intellectual or developmental disabilities] Level 1 Screening Evaluation, dated 10/7/21, indicated Resident 10 had a diagnosed mental disorder for which Resident 10 was prescribed psychotropic medications (drugs that affect a person's mental activity, mood, and behavior.) Review of a letter from the State of California Department of Health Care Services (DHCS), dated 10/7/21, indicated a PASRR Level II Mental Health Evaluation(PASRR II- a comprehensive evaluation that was required to confirm the diagnosis noted in the Level I screening and identify the need for specialized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure an accurate psychiatric (mental health) diagnosis was documented in the medical records for 1 out of 21 sampled residents (Resident 13) based on standards of practice. This failure could result in inaccurate treatment, care and monitoring of Resident 13's psychotropic medication (medications that affect mood or behavior). Findings: Review of Resident 13's medical record, titled Order Summary Report, (a list of all doctor orders and medical conditions), dated 11/8/23, indicated Resident 13 was on multiple mind-altering medications including Depakote (or Divalproex, a medication used to treat seizure and regulate the mood) for bipolar disorder (a chronic mental illness that fluctuated between depression and anxiety) as follows: Depakote Oral Tablet .250 MG (MG means milligram, a unit of measure); Give 1 tablet by mouth three times a day for bipolar disorder m/b (manifested by) yelling and combative behavior . Review of Resident 13's medical record titled, History and Physical, (a summary of medical condition upon…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure 1 of 21 sampled residents (Resident 4) was assisted in gaining access to hearing services when Resident 4's physician order to be evaluated by an audiologist (a person with specialized training in the science and medicine of hearing and balance) was not acted upon. This failure had the potential for Resident 4 to not effectively communicate and express her needs and negatively impact Resident 4's quality of life. Findings: A review of Resident 4's admission Record indicated Resident 4 was admitted to the facility in May 2023. A review of Resident 4's MDS (minimum data set- a resident assessment tool) dated 8/14/23, indicated, a brief interview for mental status (BIMS) score of 14. A score of 13-15 indicated intact memory. During an interview on 11/6/23, at 2:38 p.m., with Resident 4, Resident 4 stated she was hard of hearing, and she had no hearing aids. During an interview on 11/6/23, at 2:47 p.m., with Certified Nursing Assistant (CNA) 5, CNA 5 confirmed Resident 4 had no hearing aids. CNA 5 also…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide preventative care and treatment consistent with professional standards of care for one of six sampled residents with pressure injuries (Resident 63) when Resident 63's pressure injury (PI- an injury to skin and underlying tissue resulting from prolonged pressure) plan of care of the right knee PI was not followed. This failure had the potential for Resident 63's right knee pressure injury to worsen and develop complications. Findings: During a concurrent observation and interview on 11/7/23, at 9:49 a.m., in Resident 63's room, Resident 63 was observed laying on her right side in bed. Resident 63 had severe bilateral lower extremity contractures (the lack of full, passive range of motion (ROM) of limbs due to joint, muscle or soft tissue limitations). Resident 63 stated she did not get out of bed because she could not tolerate sitting up in a chair. During a concurrent observation and interview on 11/7/23, at 11:09 a.m., in Resident 63's room, Resident 63's right knee PI dressing change was observed.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, the facility failed to ensure 1 of 21 sampled residents (Resident 16) who was admitted to the facility with an indwelling urinary catheter (foley catheter, tube inserted into the bladder to drain urine) had a physician order for the catheter. This deficient practice had the potential for Resident 16 to have an increase in recurrent UTI's and could cause actual harm. Findings: Review of Resident 16's admission Record indicated Resident 16 was admitted to the facility in October 2023 with multiple medical diagnoses that included benign prostatic hyperplasia (a condition in men in which the prostate gland is enlarged) and urinary tract infection. Review of Minimum Data Set (MDS- an assessment tool used to guide care) dated 10/15/23, Section O of the MDS indicated, Resident 16 had an indwelling urinary catheter upon admission. During an observation on 11/7/23, at 9:56 a.m., in Resident 16's room, Resident 16 was observed to be sitting at the edge of his bed and was noted with an indwelling urinary catheter. During an interview on 11/8/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide treatment and care in accordance with professional standards of practice for 2 of 4 sampled residents with a peripherally inserted central catheter (PICC, a type of long catheter that is inserted through a peripheral vein, often in the arm, passed through to larger veins near the heart and used to give fluids, nutrition, drugs, or other treatments) line (Resident 79, and Resident 80) when: 1.Resident 79's PICC line dressing was not changed at least weekly; and 2. Resident 80's PICC line dressing was not changed at least weekly. These failures had the potential to increase the risk of developing an infection for Resident 79 and Resident 80. Findings: 1. A review of Resident 79's admission Record indicated, Resident 79 was admitted in 2023, with diagnoses including pneumonia (a respiratory infection that affects lungs), sepsis (body's extreme response to an infection) and diabetes mellitus (a chronic condition that affects the way the body processes blood sugar). During a concurrent observation and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure timely availability of medications for three of twenty-one sampled residents (Resident 29, Resident 40, and Resident 68) when: 1. Resident 29's zonisamide (medication used to prevent and control seizures) 50 mg (milligram, unit of measure) dose was not available for administration on 11/6/23. 2. Resident 40's neomycin/polymyxin B/hydrocortisone otic solution (medication used to treat ear infections) was not available for administration on 11/6/23. 3. Resident 68's lorazepam (medication used to treat anxiety) was not available for administration on 11/6/23. These failures had the potential to cause Resident 29 an increased risk of seizures, Resident 40's infection to worsen and Resident 68 to experience symptoms of anxiety and distress. Findings: 1. Resident 29 was admitted to the facility in the fall of 2020 with diagnoses which included epileptic seizures (disease characterized by recurrent seizures). A review of Resident 29's medication administration record (MAR), dated November 2023, indicated,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure safe use and monitoring of blood thinner (medication with high risk of bleeding) and cardiac (heart) medications for 1 out of 21 sampled residents (Resident 49) based on standards of practice on safe use of high-risk (drugs with heightened risk of causing significant patient harm due to side effect profile) medications when: 1. Resident 49 was on four different blood thinning medications without daily side effect monitoring; and, 2. Resident 49 was on duplicate cardiac medications known as beta blockers (beta blocker medications are a class of drugs that cause the same additive effect on the heart) for the same indication with additive effect on heartbeat and blood pressure. These failures could have resulted in an additive medication side effects including bleeding or excessive lowering of Resident 49's heartbeat and blood pressure. Findings: 1. Review of Resident 49's medical record, titled Order Summary Report, (a list of all doctor orders and medical conditions), dated 11/8/23, the record indicated Resident 49…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the medication administration error rate was less than 5 percent (%, a number or ratio indicating parts per hundred) when 7 medication errors occurred out of 33 opportunities during medication administration observation for 4 out of 17 residents (Resident 23, Resident 29, Resident 40, and Resident 68). As a result of these failures, the facility's medication administration error rate was 21% which could contribute to unsafe medication use and not following the doctor's orders. Findings: 1. During an observation on 11/6/23, at 8:07 AM, licensed nurse (LN) 5 prepared Resident 23's medications for administration. LN 5 administered Vitamin D3 (a vitamin essential for bone strength) 125 MCG (microgram, a unit of weight) to Resident 23 along with his other medications. A review of Resident 23's Medication Administration Record, (MAR) dated November 2023, indicated, .Vitamin D3 Oral Tablet 50 mcg .one time a day for supplement . During an interview on 11/7/23, at 1:52 PM, LN 5 confirmed that Resident 23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure safe medication storage practices for a census of 80 when: 1. Unlabeled prescription medications were stored in the East Hall treatment cart, 2. An expired bottle of vitamin B6 (vitamin supplement) was stored in a [NAME] Hall medication cart, 3. Expired normal saline (saltwater solution) syringes were stored in the East Hall emergency supply cart and expired normal saline vials were stored in the [NAME] Hall intravenous (IV, administered in the vein) emergency supply cart; and, 4. Unpackaged, unlabeled IV fluid bags and IV fluid bags labeled with the names of discharged residents were stored in the [NAME] Hall emergency IV supply cart. These failures had the potential for the use of medications that were expired and the possibility for a medication to be used for the wrong resident. Findings: 1. During a concurrent observation and interview on [DATE], at 3:12 PM, licensed nurse (LN) 11 confirmed there were two unlabeled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe food production when: 1. Multiple food items were found undated and were not labeled with an open date and/or use by date in the refrigerator, freezer, and the dry storage area (foods that do not require to be kept cold), 2. Multiple expired food products were not removed from the kitchen and were available for use, 3. Cleaned, ready to use water pitchers with lids were placed on an unsanitary wooden shelf; and, 4. A clear pitcher containing orange colored liquid was leaking onto the shelf and the liquid was dripping onto the bottom shelf that contained a tray with food ready to be served. These failures had the potential to expose 78 residents of a census of 80 to food borne illnesses (illnesses caused by the ingestion of contaminated food or beverages). Findings: 1.a. During a concurrent observation and interview on 11/6/23, at 8:46 a.m., with the Dietary Manager (DM) in the kitchen, the DM confirmed five bags of 5 lb (pound, a unit of weight) ground coffee were not labeled with a received date…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to effectively coordinate nursing care with the hospice (specialized health care that focuses on the providing care to terminally ill residents) agency for 1 of 13 sampled residents (Resident 68) receiving hospice care when Resident 68 did not receive their scheduled anti-anxiety medicine. This failure resulted in Resident 68 not receiving five scheduled doses of Lorazepam (anti-anxiety medication) resulting in Resident 68 experiencing distress, agitation, and anxiety. Findings: During a review of the document titled, admission RECORD, (a document that contains the resident's demographic information) indicated, Resident 68 had an admitting diagnosis of Malignant Neoplasm (cancer) of the left breast, chronic pain, and palliative care (specialized medical care that focuses on providing relief from pain). A review of Resident 68's clinical record titled, [HOSPICE COMPANY NAME] Hospice Care Visit Notes, dated 3/13/23, indicated, Resident 68 was admitted to hospice with a diagnosis of breast cancer. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement infection control practices with a census of 80 when: 1. Resident 13 was on transmission based precautions (TBP, precautions implemented based upon means of transmission to prevent or control infections) and no TBP signage on the use of personal protective equipment (PPE), and an isolation cart (cart containing supplies such as gown, gloves, mask, and/or face shield) were not placed outside of Resident 13's room, 2. Facility failed to follow safe infection control practices for cleaning and disinfecting shared glucometers (a device used to measure blood sugar) in-between resident care for Resident 80 and Resident 50; and, 3. Facility failed to prevent contamination of multi-dose medication containers when oral syringes were returned to storage after resident use for Resident 41 and Resident 63. These deficient practices had the potential to result in the transmission and spread of infection in the facility, leading to negatively impact the residents' health and well-being. Findings: 1. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-09 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure appropriate use of an antibiotic medication (used to treat bacterial infections) within the antibiotic stewardship program, for one of seven residents (Resident 291) when Resident 291's antibiotic order did not have a stop date. This failure increased Resident 291's risk for an infection with bacterial organisms resistive to certain antibiotics (MDRO; multidrug-resistant organisms, germs that are resistant to many antibiotics) in the facility. Findings: Review of Resident 291's Order Summary Report, indicated Resident 291 had a physician order for Cephalexin [antibiotic medication used to treat bacterial infection] Oral Capsule 500 MG [milligram, a unit of measurement] .Give 1 capsule by mouth one time a day for UTI [urinary tract infection] prophylaxis [a treatment taken to prevent a disease] .Start Date .11/3/23 . There was no stop date listed. During a concurrent interview and record review on 11/8/23, at 3:44 p.m., with Licensed Nurse (LN) 11, Resident 291's physician orders, progress notes, and care plan were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure 1 of 21 sampled residents (Resident 68) had a functioning call light (visual cue that a resident needs assistance) at the bedside. This failure had the potential for Resident 68's needs not being met in a timely manner and placed Resident 68 at risk for injury (falls) related to getting out of bed to find assistance. Findings: During a review of the document titled, admission RECORD, (a document that contains the resident's demographic information) indicated, Resident 68 had an admitting diagnosis of Malignant Neoplasm (cancer) of the left breast, chronic pain, and palliative care (specialized medical care that focuses on providing relief from pain and other symptoms of a serious illness). A review of Resident 68's clinical record titled, [HOSPICE (specialized health care that focuses on the providing care to terminally ill residents) COMPANY NAME] Hospice Care Visit Notes, dated, 3/13/23, indicated, Resident 68 was admitted to hospice with a diagnosis of breast cancer. During an observation on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-09 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to provide recent education to their staff regarding Post Traumatic Stress Disorder (PTSD - a mental health condition triggered by a terrifying event, causing flashbacks, nightmares, and severe anxiety) to ensure quality of care was delivered for one resident with a diagnosis of PTSD (Resident 18), with a census of 80 residents. This failure resulted in Resident 18 not receiving specialized nursing care that recognized the signs of trauma and incorporated a system of responding to trauma, which had the potential to result in re-traumatization for Resident 18. Findings: During a review of Resident 18's clinical record titled, admission RECORD, (a document that contains the resident's demographic information) indicated, Resident 18 was admitted with a diagnosis of schizoaffective disorder (a mental illness that can affect thoughts, mood, and behavior), bipolar disorder (mental illness that causes unusual shifts in mood), and PTSD. A review of Resident 18's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one resident (Resident 1), in a sample of 3, received quality care in accordance with professional standards of practice when the facility did not initiate and monitor essential laboratory values based on alerts of drug interactions for medications Resident 1 was receiving. This failure was a factor in Resident 1's transfer to the hospital with acute kidney failure, hyperkalemia (high blood potassium-a mineral that is needed by all tissues in the body), and dehydration, and had the potential to negatively impact Resident 1's health and well-being. Findings: A review of Resident 1's admission RECORD, indicated Resident 1 was admitted mid 2023 with diagnoses which included acute pulmonary edema (fluid on the lungs), and heart failure. A review of Resident 1's physician's order, dated 7/4/23, indicated, Furosemide Tablet [a water pill used to treat edema-excessive fluid accumulation] 40 MG Give 1 tablet by mouth every 12 hours for LOWER EXTREMITIES [legs] EDEMA for 30 days. A review of Resident 1's physicians order,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2021-11-18 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and facility policy review, the facility failed to properly store and handle food in accordance with professional standards for food service safety for a census of 43 residents, when: 1. The following expired items were in the refrigerator available for use: two jugs of tea, one jug of apple juice, one jug of sugar free punch, one half gallon cultured low-fat buttermilk, four loaves of sliced French Toast bread, seven loaves of sliced wheat bread, and three bags of hamburger buns with 12 buns in each bag; two spoiled heads of lettuce were in the refrigerator and available for use. Three expired cases of apple juice were in the dry emergency food supply and were available for use; 2. [NAME] 1 did not wear a facial hair cover while handling and preparing food in the kitchen; and, 3. Dietary Aide (DA 1) did not perform hand hygiene between handling dirty to clean items in the kitchen. These failures had the potential to expose residents to spoiled, expired and contaminated food products. Findings: 1. During the initial kitchen tour observations with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-18 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to treat 3 of 43 residents (Resident 4, Resident 6 and Resident 20) with respect and dignity, when staff were speaking to each other in a language other than English while providing care to the residents. This failure had the potential to cause psychosocial harm to Resident 4, Resident 6 and Resident 20. Findings: During an interview, on 11/16/21, at 08:44 a.m., Resident 20 stated, when two staff members were in her room at the same time providing care they would speak to each other in a different language (other than English). Resident 20 stated, I don't know what they are talking about, me or not, it happens all the time. During an observation, on 11/16/21, at 9:53 a.m., CNA 2 and CNA 3 were standing on each side of Resident 4's bed, assisting him to get ready to get up to the wheelchair. While providing care, CNA 2 and CNA 3 were speaking to each other in another language (not English). During an interview, on 11/16/21, at 9:58 a.m., Resident 6 stated, staff came into his room and would speak a foreign…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-18 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure resident needs were accommodated when: 1. Six of forty-three residents' (Resident 20, Resident 17, Resident 14, Resident 3, Resident 18, and Resident 15) call lights were not within reach; and 2. One of twelve sampled resident's (Resident 17) bedside drinking fluids were not within reach. These failures had the potential for Resident 20, Resident 17, Resident 14, Resident 3, Resident 18, and Resident 15 needs not being met promptly. Resident 17 was not able to reach and consume her bedside drinks when desired and was placed at risk for dehydration. Findings: 1a. During an interview, on 11/16/21, at 8:22 a.m., Resident 20 stated, at night, staff .put the call button somewhere where I can't find it, it happens all the time. During a concurrent observation and interview on 11/18/21, at 5:43 a.m., Certified Nurse Assistant (CNA) 4 confirmed, Resident 20's call light was clipped to the top left corner of the bed sheet, but hanging over the side of the bed, with the call light button approximately 1 foot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-18 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure safe medication storage when: 1. One out of two medication carts (a mobile cart that stored medication for administration to residents) stored expired (no longer should be used) and unlabeled (instruction on the outer container on who, how or when it should be used) medications. 2. Two out of two treatment carts (a mobile cart that stored medication used to treat skin related problems) stored expired and unlabeled medications. 3. One out of two medication rooms (a locked room in the facility used to store medications for safe keeping) stored Emergency kit (or Ekit, a sealed container that contained medications for emergency use) with expired medication. 4. Staffs' personal belongings were stored in two out of two medication rooms where prescription medications were stored. These failures could contribute to unsafe medication use and risk of drug diversion (diversion means illegal use of prescription medication). Findings: 1. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to properly prevent COVID-19 for a census of 43 when: 1. Visitors were not screened for signs and symptoms of COVID-19 prior to facility entry; 2. Staff did not perform hand hygiene after removing a surgical facemask (a loose-fitting, disposable device that creates a physical barrier between the mouth and nose of the wearer) and prior to applying a N-95 respirator (a respiratory protective device designed to achieve a very close facial fit and provides efficient filtration of germs found in the air); and 3. Staff did not perform hand hygiene after the removal of gloves. These failures had the potential to put residents, staff and visitors at risk of contracting illnesses, including COVID-19. Findings: 1. During a concurrent interview and facility document review, on 11/18/21, at 11:09 a.m., the [facility name] Visitor Sign-in Log, dated 11/18/21 was reviewed with the Infection Preventionist (IP). The IP confirmed, the Covid-19 Signs & Symptoms column was blank for a total of seven visitors who entered the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-18 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure resident's Physician Orders for Life-Sustaining Treatment (POLST- resident indicated preferences regarding end-of-life care such as resuscitative measures: the action or process of reviving someone from unconsciousness or apparent death, and other life-sustaining treatment) record was updated in the electronic medical record for one of twelve sampled residents (Resident 14). This failure placed Resident 14 at risk to not receive life sustaining treatment per resident or resident representative's wishes in the event of an emergency. Findings: Review of Resident 14's admission record indicated Resident 14 was admitted to the facility in 2005. Review of Resident 14's Minimum Data Set (MDS) assessment dated [DATE], indicated Resident 14 had moderately impaired cognition. Review of Resident 14's active physician orders dated [DATE], in the electronic record indicated, .CODE STATUS: DNR [Do Not attempt Resuscitation] (COMFORT MEASURES ONLY-SEE POLST…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-18 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide foot care for one of twelve sampled residents (Resident 15) when, Resident 15 had three long overgrown toenails on the right foot and three long overgrown toenails on the left foot and staff did not follow a consistent process to provide nail care. This failure had the potential to affect Resident 15's foot health, with the possibility to contribute to injury and/or infection. Findings: During a concurrent observation and interview on 11/16/21, at 3:40 p.m., Licensed Nurse (LN) 1 confirmed Resident 15's right foot had three toenails that were long and needed to be trimmed. LN 1 confirmed Resident 15's left foot had three toenails that were long and needed to be trimmed. LN 1 stated the Certified Nurse Assistants (CNA's) were allowed to cut resident's toenails and toenail care was completed on Sunday's. LN 1 stated it did not appear as if Resident 15's toenails were trimmed on Sunday (11/14/21). LN 1 stated Resident 15 would allow toenail care to be completed. During an interview on 11/16/21, at 3:50…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to implement preventative measures to reduce the risk of elopement (an act or instance when a cognitively impaired person leaves a safe area or premises unsupervised) for one sampled resident (Resident 86) when: 1. One of two exit doors in the Secured Memory Care Unit did not have a properly functioning motion sensor alarm; 2. An elopement evaluation was not completed after Resident 86 attempted to elope the facility; and, 3. A care plan was not initiated when Resident 86 attempted to elope the facility. These failures placed Resident 86 at an increased risk for elopement and physical harm due to her behavior of wandering in the facility. Findings: 1. A review of Resident 86's admission Record indicated, Resident 86 was admitted to the facility in November of 2021 with a diagnosis of dementia (a general term for loss of memory, language, problem- solving and other thinking abilities that are severe enough to interfere with daily life). During a concurrent observation and interview with Resident 86 on 11/15/21, at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-18 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure dietary preferences were honored for two of fourteen sampled residents (Resident 8 and Resident 30) when; 1. A divided plate and straw were not provided during a lunch meal for Resident 8, and; 2. Carrots were served during a lunch meal for Resident 30 but were a documented dislike. These failures resulted in Resident 8 and Resident 30's personal preferences not being honored. Findings: 1. During an observation in the dining room on 11/16/21, at 12:00 p.m., Resident 8 was seated in the dining room eating her lunch of chicken, rice, and vegetables served on a standard plate. A cup of juice, and a cup of coffee were next to her meal plate. A review of Resident 8's dietary card under her meal plate indicated, Devices: Straws, Divided Plate, which was highlighted in blue. During a concurrent observation and interview in the dining room on 11/16/21, at 12:02 p.m., Licensed Nurse (LN) 2 stated Resident 8 preferred a divided plate because she did not like her food to touch. LN 2 confirmed Resident 8 was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to KALESTA HEALTHCARE GROUP — 19 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.2 | -0.2 vs chain |
| Staffing | 3 of 5 | 2.6 | +0.4 vs chain |
| Quality measures | 4 of 5 | 4.0 | ≈ chain avg |
The other 18 homes this chain runs (chain average 2.4★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| KALESTA HEALTHCARE GROUP, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | 100% | since 11/01/2021 |
| CLAWSON, SCOTT | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 44% | since 03/01/2021 |
| WILLIAMS, RYAN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | 44% | since 11/01/2021 |
| TEXAS CAPITAL BANK NA | Organization | 5% OR GREATER SECURITY INTEREST | — | since 04/17/2025 |
| FIELDS, DOMONIQUE | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2021 |
| FLAKE, ETHAN | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 10/07/2024 |
| HINKLE, CORTNEY | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 01/09/2024 |
| MODI, ISHANKUMAR | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2021 |
| MOSHER, STEVEN | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 07/08/2024 |
| MURRAY, JEFFREY | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 01/08/2024 |
| SOARES, MICHAEL | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2021 |
| CHEN, KAI SHIN | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2021 |
| JONES, STEVEN | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 07/01/2024 |
| ALVARENGA, OSCAR | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2021 |
| BUSH, STEVEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2022 |
| KNIGHT, KALILAH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 08/29/2022 |
| SAID, SAMIRA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/08/2023 |
| SINGH, RACHANDEEP | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 08/01/2024 |
CMS files one row per role, so the 35 rows in the source record cover these 18 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $690K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055917. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-11-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.