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City Creek Post Acute

6248 66th Avenue, Sacramento, CA 95823 · For profit - Limited Liability company · 99 certified beds · (916) 392-4440 Medicare & Medicaid certified

Call the home — (916) 392-4440 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Oct 20241 actual-harm citation$21,952 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Oct 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $21,952 in federal fines (most recent 2023-10-02)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
7237 E Southgate Dr #C · (916) 392-2290 · Call to confirm hours
Pharmacy
7275 E Southgate Dr · (916) 569-8600 · Call to confirm hours
Grocery
7223 Florin Mall Dr · (916) 422-3397 · Call to confirm hours
Park
(916) 808-5200 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.0%10.2%15.4%better
Long-stay residents who lose too much weight1.5%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms63.8%7.3%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.0%1.6%3.3%check this — see note marked star below the table
Long-stay residents whose ability to walk worsened7.5%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication12.1%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers5.4%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control6.0%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table10.9%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.2%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%93.2%79.4%better
Short-stay residents rehospitalized after admission21.3%23.0%22.6%typical
Short-stay residents with an outpatient ER visit22.9%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.542.251.67typical
Long-stay outpatient ER visits per 1,000 resident days2.551.571.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

59.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 139 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

59.0%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
79.6%U.S. median 56.6%
Met the expected recovery
0.61U.S. median 0.31
Therapy hours / resident / day
0.23hours / resident / day
Physical therapy
0.33hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 79.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 54 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.61 therapist hours per resident per day in 2026Q1 — more than 88% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF59.0%CMS range 47.8–68.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 8.0–14.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge79.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge72.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge90.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.2%CMS range 4.3–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.091.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.58
RN hours/ resident / day
1.02
LPN hours/ resident / day
2.50
Aide hours/ resident / day
4.10
Total nurse hours/ resident / day
0.49
RN hoursweekends
47.2%
Total nursing turnover
61.1%
RN turnover

How full it usually is: this home is certified for 99 beds and averages 94.0 residents a day — about 95% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.10 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.50 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.70 hrs/resident/day on weekends vs 4.27 on weekdays — 13% thinner on weekends. RN hours go from 0.62 to 0.49 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 47% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2024-10-17)
12
at the previous standard inspection (2023-07-13)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 11 most serious are shown; the remaining 28 are one tap away and print in full.

  • Actual harm · Gcited before2023-08-28 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to adequately address the pain of one of three sampled residents (Resident 1), when Licensed Nurse (LN 1) and LN 2 failed to assess, reassess, evaluate and treat Resident 1's symptoms. This failure resulted in Resident 1 unnecessarily experiencing 10/10 (most pain imaginable) pain for five and one-half hours. Findings: During a review of Resident 1's admission Record, the admission Record indicated Resident 1 was admitted to the facility in the spring of 2023 with diagnoses which included fracture (break in the bone) of the carpal bone in both wrists (small bone in the wrist) head laceration (deep cut or tear in the skin), and pain right wrist. During a review of Resident 1's Order Summary Report (OSR), dated 4/1/23, the OSR indicated Acetaminophen (to treat mild pain) Oral Tablet 500 MG (milligram: a unit of measure). Give 2 tablets by mouth every 8 hours as needed for mild pain 1-3/10 [pain scale used to determine a resident's perceived level of pain,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide adequate supervision and assistive devices for 1 of 3 sampled residents (Resident 1), when Resident 1 returned to his room from the nurses ' station unattended and was unable to call for assistance to transfer from his wheelchair to bed when his call light was not within reach. This failure resulted in Resident 1's fall from his wheelchair and experienced bilateral feet pain and sustained an abrasion to the top of his left hand. Findings: During a review of Resident 1 ' s admission Record (front page of the chart that contains a summary of basic information about the resident), the admission Record indicated, Resident 1 was admitted to the facility in November 2024 with multiple diagnoses that included Encephalopathy (brain disorder), Dementia (memory decline), Abnormalities of Gait and Mobility (unusual walking patterns impacting a person's ability to move and perform daily activities), and Cognitive Communication Deficit (difficulties in communicating). During a review of Resident 1 ' s Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to protect one of three sampled resident (Resident 1) to be free from physical abuse by another resident (Resident 2) when Resident 1 was slapped by Resident 2. This failure increased the potential for Resident 1 to feel emotional distress. Findings: Resident 1 was admitted to the facility in late 2024 with diagnoses which included Diabetes Mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing). During a review of Resident 1's Minimum Data Set (an assessment tool), dated 10/24, the MDS indicated Resident 1's cognition was intact scoring 13/15 in the BIMS (Brief Interview for Mental Status) assessment. Resident 2 was admitted to the facility in late 2024 with diagnoses which included congestive heart failure (CHF-a heart disorder which causes the heart to not pump the blood efficiently, sometimes resulting in leg swelling), alcohol dependence, and chronic pain syndrome. During a review of Resident 2's MDS dated 9/24, the MDS indicated Resident 2's BIMS score was 15/15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-17 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety when: 1. Water pitchers and accompanying cups were stored upright and uncovered; 2. Foods were not labeled with received, opened and use by dates; and 3. Hair was not completely covered by a hair net while serving food. This failure increased the risk for foodborne illness. Findings: 1. During an initial tour observation of the kitchen and interview on 10/14/24 at 8:18 a.m. with [NAME] 1, there were multiple water pitchers on a four shelf wire rack. Some had lids inverted, others had no lids. None were turned down or covered to avoid contamination. [NAME] 1 verified the observation and said, They are ready to go out later. During a concurrent observation and interview on 10/14/24 at 8:27 a.m. with Dietary Aide (DA) 1, DA 1 verified there were twenty pitchers on top shelf of wire rack without lids, open to dust and splatter and said, The ones [lids that are used as cups] that are upright should be turned…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain infection prevention and control procedures and guidelines for nine of 30 sampled residents (Resident 32, 43, 29, 40, 42, 14, 81, 12, 291, 296), when: 1. Three unlabeled basins were found in the bathrooms of Resident 32 and Resident 43; 2. Three wheelchair armrests were in disrepair and unable to be sanitized for Resident 29, Resident 40, and Resident 42; 3. Two Licensed Nurses (LNs) with no PPEs (personal protective equipment) entered an enhanced standard precautions room and provided care to Resident 14; 4. An LN with no PPEs entered a transmission-based precautions room and picked up equipment used by Resident 81; 5. Resident 12's nebulizer (a small machine that turns liquid medicine into a mist that can be easily inhaled) machine was found on the floor and was bagged; and 6.Resident 296's anti-microbial bag was unlabeled and undated. These failures had the potential to increase the transmission of infections. Findings: 1.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide adequate supervision and assistance to one of 30 sampled residents (Resident 40) when staff did not monitor Resident 1 during mealtimes. This failure had the potential to cause Resident 40 to choke or aspirate fluids (accidentally inhaling fluids into the airways). Findings: Resident was admitted to the facility on in May of 2022 with diagnoses that included difficulty swallowing. During a review of Resident 40's Orders, dated 8/24, the Orders indicated, Swallow precautions: close supervision w/meals d/t [due to] impulsive/fast PO [oral] intake, sit upright, oral care, small sips/bites, singular/controlled sips of thin, slow intake, ensure oral cavity clearance, if pt [patient] coughs take a 45-60 second break before continuing, medication: whole. During a review of Resident 40's Rehab Therapy Notes, dated 8/24, the notes indicated, SLP [speech language pathologist] evaluated pt's swallow. Pt impulsive w/intake, fast pace, benefitting from max cueing. Pt to be downgraded to mech soft .Swallow…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-17 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the food preferences and allergies were accommodated for two of 30 sampled residents (Resident 48 and Resident 80), when: 1. Resident 48's food preferences were not honored; and 2. Resident 80's food allergies were not managed. These failures increased the potential risk for Resident 48 feeling disrespected and Resident 80 having allergic reactions from the food served. Findings: 1. Resident 48 was admitted to the facility in late 2024 with diagnoses which included diabetes mellitus (DM, a disorder characterized by difficulty in blood sugar control and poor wound healing), right femur (thigh) fracture, and urinary bladder dysfunction. During a review of Resident 48's Progress Notes (PN), dated 9/27/24, the PN indicated, Dietary: LOW SALT, LOW FAT, LOW CHOLESTEROL diet, Regular texture, Thin Liquid consistency. Will continue to provide current diet orders and update preferences prn [as needed]. During a review of Resident 48's Nutrition Screen on admission (NSA), dated 9/24/24, the NSA indicated, Food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-17 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medical records were accurate for one of 30 sampled residents (Resident 48) when a urinary catheter was discontinued and Licensed Nurses [LNs] continued documentation on monitoring and care. This failure resulted in inaccurate documentation for Resident 48 and had the increased potential for miscommunication among health providers who provided care. Findings: Resident 48 was admitted to the facility in late 2024 with diagnoses which included diabetes mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing), right femur (thigh) fracture, and urinary bladder dysfunction. During a review of Resident 48's Order Summary Report (OSR), dated 9/22/24, the OSR indicated, [Name Brand of urinary catheter] catheter care QS [every shift]: Cleanse using warm water and soap and then rinse well with warm water every shift. During a review of Resident 48's Minimum Data Set (MDS, a federally mandated resident assessment tool), dated 9/25/24, the MDS indicated Resident 48 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-17 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 30 sampled residents (Resident 62) was able to call for assistance when the call light was not in working order. This failure had the potential to result in unmet care needs for Resident 62 when her call light was not working. Findings: Resident 62 was admitted to the facility in late 2023 with diagnoses which included congestive heart failure (CHF-a heart disorder which causes the heart to not pump the blood efficiently, sometimes resulting in leg swelling), atrial fibrillation (irregular heartbeat) and hypertension (HTN-high blood pressure). During an observation and interview on 10/14/24 at 9 a.m. in Resident 62's room, Resident 62 was observed in her bed, pushing her call light. She pulled back her bed covers to show her wet incontinence brief and stated, They are not coming .look at me. I have soiled pants and they need to be changed. Resident 62 pushed her call light again; the call light did not turn on in the hallway. During a concurrent observation and interview on 10/14/24 at 9:05 a.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and medical record review, the facility failed to ensure necessary treatment, services, and equipment were provided for one of three sampled residents (Resident 1) to improve or maintain mobility, when: 1. Resident 1's concerns about his personal wheelchair were not addressed; and 2. Physician's order to get Resident 1 out of bed daily was not followed. These failures had the potential for Resident 1 to not maintain or improve his mobility and not attain his highest physical, mental, and psychosocial well-being. Findings: Resident 1 was admitted to the facility in the middle of 2020 with diagnoses: epilepsy (seizure disorder), hemiplegia (the loss of the ability to move and/or feel in parts of the body), and major depressive disorder. During a review of Resident 1's Minimum Data Set (MDS, an assessment tool), dated 3/12/24, the MDS indicated Resident 1 had no memory impairment, used a wheelchair and was dependent on staff with transfers and mobility. During a review of Resident 1's Physician's Orders (PO), dated 4/21/24, the PO indicated, [Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a safe and accident-free environment for one resident (Resident 1) of three sampled residents, when staff providing care to Resident 1 turned around to grab supplies, which were located out of reach, and resulted in Resident 1 falling off the bed. This failure resulted in Resident 1 obtaining a fracture to the left, fifth metacarpal (broken finger) and a closed head injury (a nonpenetrating injury to the brain colliding with and no break in the skull). Findings: A review of an admission record indicated Resident 1 was re-admitted to the facility late 2022 with multiple diagnoses which included epilepsy (seizure), schizophrenia (serious mental illness that affects how a person thinks, feels, and behaves), muscle weakness, and anxiety. A review of a Minimum Data Set (MDS, an assessment tool) dated 10/30/23, indicated Resident 1 had an impairment on one side of the lower extremity, and required substantial/maximal assistance (when the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 28 citations
  • Potential for harm · E2024-02-01 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to meet professional standards of quality for one of 3 sampled residents (Resident 1) when nursing staff did not follow the physician's order to manually irrigate (unplug) the foley catheter (a soft rubber tubing inserted into the bladder to drain the urine) every shift. This failure resulted in Resident 1 having persistent hematuria (blood in urine) and had the potential to cause complications. Findings: A review of Resident 1's 'admission Record,' indicated Resident 1 was admitted to the facility from the hospital on [DATE], with multiple diagnoses including enlarged prostate (a walnut shaped male gland that causes urination difficulty when enlarged), urinary tract infection and hematuria. Resident 1's clinical record was reviewed as follows: Hospital documentation titled, 'SNF [ Skilled Nursing Facility] orders,' dated 12/27/23, indicated, Foley/Urinary Care orders .Please manually irrigate Foley every shift (q [every] 8 hours) or as needed .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-31 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the guidelines and procedures for infection prevention and control were maintained for one of three sampled residents (Resident 3), when the oxygen tubing was not dated or labeled. This failure had the potential to result in lung infection. Findings: Resident 3 was admitted to the facility in early 2024 with diagnoses which included COPD (Chronic Obstructive Pulmonary Disease, a lung disease) and lung failure. During a review of Resident 3's Order Summary Report (OSR), dated 1/26/24, the OSR indicated, Oxygen [O2] @ [at] 2 Liters/Min [liters/minute, a measurement of oxygen flow] Via Nasal Cannula [oxygen tubing] . Patient has shortness of breath/breathing discomfort. During a concurrent observation and interview on 1/30/24 at 12:21 p.m. in Resident 3's room, Resident 3 sat in bed, and at the bedside was a O2 concentrator turned on with an O2 nasal cannula connected to Resident 3 with no label or date. Resident 3 was awake and responded in his own language with signs and gestures when spoken to. During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to suspend two staff members, an Occupational Therapist (OT) and Physical Therapist (PT), after an allegation of sexual abuse was made against them. This failure decreased the facility's potential to protect residents from potential abuse and mistreatment for a census of 96 residents. Findings: A review of Resident 1's admission record, dated 9/12/23, indicated Resident 1 was initially admitted to the facility in Winter of 2021 with diagnoses which included severe obesity, anxiety disorder, major depressive disorder (a mental health disorder characterized by a persistently depressed mood, or loss of interest in activities impairing daily life), and cognitive communication deficit (difficulty with thinking and how someone uses language). In a phone interview on 9/13/23 at 9:29 a.m. with the Marketing Director (MD), the MD stated she visited Resident 1 at the hospital on 9/7/23, when Resident 1 alleged OT and PT staff members sexually abused her during her previous stay at the facility. The MD stated she notified the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-07-13 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure sufficient staff with competent skills to carry out functions of the food and nutrition service for 87 residents, when: 1. The Dietary Manager (DM) did not meet the education qualification requirements as required to carry out the functions of the food and nutrition services; and 2. The facility failed to ensure a full-time Registered Dietitian (RD) provided frequently scheduled consultation to the DM on food safety and sanitation, food preparation, meal service and food storage for residents receiving meals from the kitchen. These failures had the potential to result in lapses in the delivery of food and nutrition services associated with meal distribution accuracy, and unsafe food handling and sanitation for food service operations. Findings: During the kitchen observation from July 10 to July 14, 2023, multiple issues surrounding the delivery of dietetic services were identified which included: 1. The menu/recipe were not followed, and the portion size of food items were not served correctly; 2. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-07-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety for a census of 89 when: 1. A facility ice machine located in the kitchen was found soiled with a significant amount of black, brown, green, and yellow slimy substances on the inner surfaces where the ice was produced. The dining room ice dispenser (uses the ice from the facility ice machine) was found with an orange slimy substance at the dispenser opening; 2. Food items were found with incorrect or no labeling for received, opened, and use-by dates in the freezer; 3. Expired food items were available for use in the dry storage area and refrigerator; 4. Food items were opened and not contained properly in the dry storage area; 5. Spoiled produce was found in the dry storage area and the refrigerator; 6. The facility did not have a proper thawing process for the frozen nutritional supplement drinks (drinks that provide additional calories and nutrients); and 7. A box of thawing bacon was found in the refrigerator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-13 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure comprehensive assessment, treatment and care were provided in accordance with professional standards of practice for one of 25 sampled residents (Resident 593), when the resident's request for side rails to use for mobility was not appropriately evaluated. This failure resulted in the Resident's 593's inability to move around in bed, removing her neck collar frequently due to pain, and had the potential to result in not maintaining her highest practicable well-being. Findings: Resident 593 was admitted in the middle of 2023 with multiple diagnoses which included fracture of the neck and fracture of the right foot. During a review of Resident 539's Order Summary Report (OSR), dated 7/8/23, the OSR indicated, [Neck] collar to be worn at all times every shift. During a review of Resident 593's Nursing Care Plan (NCP), dated 7/8/23, the NCP indicated, [Resident 593] has an ADL [activities of daily living] self-care performance deficit r/t [related to] .Impaired balance, Limited Mobility .C2 [2nd cervical vertebra, neck]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure medications requiring refrigeration were kept in the refrigerator as specified by the pharmacy for a census of 89. This failure had the potential for residents to be given expired or deteriorated medications, which could be ineffective in treating their medical conditions. Findings: During an inspection of medication cart 1 on [DATE] at 10:35 a.m., one vial of unopened latanoprost eye drop, a medication used to lower the pressure in the eye, 0.005%, unit of measure, one box of unopened regular human insulin, medication to lower blood sugar level, U-100, unit of measure, were found in room temperature stored in the medication cart. During an interview on [DATE] at 10:35 a.m., with Licensed Nurse 1 (LN 1), LN 1 confirmed both the eye drop vial and insulin box were unopened. LN 1 stated, According to the pharmacy labels, refrigerate before opening .they needed to be in the refrigerator since they were not in use .the NOC [Nocturnal,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-13 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the menu was followed for the therapeutic diet (a modification of a regular diet tailored to fit the nutritional needs of a resident, and a part of a treatment or medical condition prescribed by a physician) during the lunch meal for 31 residents in a census of 89, when: 1. Fourteen residents (Resident 3, Resident 9, Resident 11, Resident 13, Resident 15, Resident 18, Resident 36, Resident 38, Resident 43, Resident 52, Resident 62, Resident 67, Resident 73, and Resident 76) received green beans as a substitute for baked fresh zucchini; 2. Three residents (Residents 67, Resident 69, and Resident 590) were provided three ounces (#10 scoop) of polenta (yellow cornmeal) instead of two ounces (#16 scoop) of polenta for residents with small portions as part of their ordered diets; 3. Thirteen residents (Resident 5, Resident 16, Resident 19, Resident 29, Resident 30, Resident 32, Resident 33, Resident 34, Resident 35, Resident 37, Resident 40, Resident 56, and Resident 68) were provided the incorrect puree…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-13 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure essential equipment was working for four of 25 sampled residents (Resident 56, Resident 69, Resident 35, and Resident 38), when their call lights did not turn on. This failure had the potential to result in the residents not being able to ask staff for assistance. Findings: Resident 69 was admitted to the facility in early 2022, with diagnoses which included anxiety, lung disease, and depression. Resident 56 was admitted to the facility in late 2021, with diagnoses which included dementia (loss of memory), anxiety, and depression. Resident 35 was admitted to the facility in late 2016, with diagnoses which included hemiplegia and hemiparesis (loss of functional mobility), anxiety, and schizophrenia (inability to think, feel and behave clearly). Resident 38 was admitted to the facility in mid-2022, with diagnoses which included atrial fibrillation (irregular heartbeat), and heart disease. During an observation on 7/10/23 at 8:45 a.m., in Resident 56, Resident 69, Resident 35, and Resident 38's rooms, the calls lights…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure dignity was provided for two of 25 sampled residents (Resident 19 and Resident 73), when: 1. Resident 19's room was bare and empty and personal belongings were removed; and 2. Resident 73's room was bare and empty. These failures had the potential to negatively impact the residents' quality of life and psychosocial well-being. Findings: 1. Resident 19 was admitted to the facility in the middle of 2018 with diagnoses which included depression and communication deficit. During a review of Resident 19's Minimum Data Set (MDS, an assessment tool), dated 5/18/23, the MDS indicated Resident 19 had severe memory impairment and needed extensive assistance with activities of daily living (ADLs). During an observation on 7/10/23 at 10:38 a.m., Resident 19's room had no personal belongings and the walls were bare and empty. During an interview on 7/10/23 at 10:39 a.m. with Certified Nursing Assistant 4 (CNA 4), CNA 4 stated, I see the side of [Resident 19] is totally bare and the other side has the other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-13 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the resident needs were accommodated for one of 25 sampled residents (Resident 73), when the call light button and pitcher of water was not reachable. These failures had the potential to result in Resident 73 not attaining his highest practicable physical and psychosocial well-being. Findings: Resident 73 was admitted to the facility in the middle of 2022 with diagnoses which included memory impairment, anxiety, repeated falls, and post-traumatic stress disorder. During a review of Resident 73's Minimum Data Set (MDS, an assessment tool), dated 6/20/23, the MDS indicated Resident 73 had moderate memory impairment and needed extensive assistance with activities of daily living. During a concurrent observation and interview on 7/10/23 at 10:45 a.m., Resident 73 was lying in bed, awake, alert and verbally responsive. Resident 73's call light button was unreachable and found on the floor, and the bedside table with a water pitcher was at a distant away from the bed. Resident 73 stated, I don't know how to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-13 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a safe, clean and comfortable environment was provided for one of 25 sampled residents (Resident 19), when Resident 19's room was found with scattered food on the floor. This failure had the potential to result in Resident 19's not maintaining her highest practicable quality of life and psychosocial well-being. Findings: Resident 19 was admitted to the facility in the middle of 2018 with diagnoses which included depression and communication deficit. During a review of Resident 19's Minimum Data Set (MDS, an assessment tool), dated 5/18/23, the MDS indicated Resident 19 had severe memory impairment and needed extensive assistance with activities of daily living. During an observation on 7/10/23 at 10:38 a.m., Resident 19's room had several scattered food items on the floor below his bed and was not cleaned. During a concurrent observation and interview on 7/10/23 at 10:40 a.m. with CNA 4, CNA 4 verified the scattered food on the floor of Resident 19's room, and stated, I didn't clean this room out at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-13 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure one of 25 sampled residents (Resident 16) was free from restraints, when several pillows were lined on both sides adjacent to the resident's body. This failure had the potential to limit Resident 16's freedom of movement. Findings: Resident 16 was admitted to the facility in early 2022 with diagnoses which included dementia (memory loss), anxiety, and schizophrenia (inability to think, feel and behave clearly). During a review of Resident 16's Minimum Data Set (MDS, assessment tool) dated 4/26/23, the MDS indicated Resident 16 had severe memory impairment. During a review of Resident 16's Order Summary Report (OSR) dated 7/23, the OSR indicated no restraint order. During an observation on 7/10/23 at 1:41 p.m., Resident 16 was observed lying in bed with several pillows stuffed under the sheets on both sides of her bed. During a concurrent observation and interview on 7/10/23 at 2:06 p.m., with Certified Nursing Assistant 4 (CNA 4) in Resident 16's room, CNA 4 confirmed Resident 16 had pillows tucked under the sheets…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and record review, the facility failed to implement pharmaceutical policies and procedures for one in a census of 89 when Resident 36 received an incorrect probiotic, a medication used for digestive and immune support. This failure had the potential to negatively affect Resident 36's quality of health. Findings: During an observation of medication administration on 7/11/23 at 9:10 a.m., Licensed Nurse 1 (LN 1) was observed preparing and administering Resident 36's morning medications which included a probiotic capsule, saccharomyces, a type of yeast/fungus probiotic. During a reconciliation of the observation of medication administration with Resident 36's current physician orders on 7/11/23, the physician's orders indicated, Lactobacillus [a type of bacterial probiotic] give one capsule by mouth one time a day . During an interview on 7/11/23 at 10:30 a.m., with LN 1, LN 1 stated, The product dispensed, saccharomyces, was not the prescribed product, lactobacillus. The two products were different. During an interview on 7/11/23 at 1:30 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the infection prevention and control program guidelines and practices were maintained for one of 25 sampled residents (Resident 61), when unlabeled oxygen (O2) tubing and outdated nebulizer mask were found at the bedside and not placed in a bag. This failure had the potential to result in Resident 61 acquiring a lung infection. Findings: 1. Resident 61 was admitted in the middle 2023 with diagnoses which included morbid obesity and asthma (lung inflammation, narrowing and swelling causing difficulty breathing). During a review of Resident 61's Minimum Data Set (MDS, an assessment tool) dated 6/19/23, the MDS indicated Resident 61 had no memory impairment, needed breathing treatment, and required limited assistance with activities of daily living. During a review of Resident 61's Order Summary Report (OSR) dated 6/15/23, the OSR indicated, Albuterol sulfate [medication for asthma] .Nebulization solution inhale the content of 1 vial by mouth via nebulizer every 6 hours as needed for dyspnea [breathing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-06 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide privacy for two of 24 sampled residents (Resident 2 and Resident 8) when no privacy curtains were installed and available for use during resident care. This failure placed Resident 2 and Resident 8 at risk for humiliation and psychosocial distress. Findings: Resident 2 was admitted to the facility in 2020 with multiple diagnoses which included lack of normal development in childhood and absence of a breast. Review of Resident 2's most recent Minimum Data Set (MDS, an assessment tool), dated 4/9/21, indicated her cognition (referring to the mental processes involved in gaining knowledge and comprehension) was severely impaired. Resident 2 required limited to extensive assistance with her activities of daily living (ADLs). Resident 8 was admitted to the facility in 2016 with multiple diagnoses which included memory impairment. Review of Resident 8's most recent MDS, dated [DATE], indicated her cognition was severely impaired and she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-06 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a baseline care plan (BCP) for five of 24 sampled residents (Residents 182, 185, 186, 188 and 196) were completed and a copy provided to the resident or the resident's responsible party (RP). This failure had the potential to leave the residents and the responsible parties with no information summarizing the goals, medications, treatments, diet and discharge plans. Findings: 1. Resident 182 was admitted to the facility in early 2021 with diagnoses which included stroke, difficulty walking, anxiety and depression. A review of Resident 182's clinical record revealed no documented evidence of a completed BCP or a copy provided to the resident. A review of Resident 182's Minimum Data Set (MDS, an assessment tool), dated 4/24/21 indicated Resident 182 had moderate memory impairment and needed limited assistance with activities of daily living (ADLs). During a concurrent observation and interview on 5/3/21 at 9:43 a.m., Resident 182 was tearful, lying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-06 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review of facility documents, the facility failed to provide resident-centered activities program with a sample of 24 on a census of 89 when five of the newly admitted residents (Residents 186, 188, 189, 190, and 191) did not have a baseline activities assessment. This failure placed Resident 186, Resident 188, Resident 189, Resident 190, and Resident 191 at risk for a decline in physical, mental, and psychosocial well-being. Findings: A review of Resident 186's clinical record indicated admission to the facility in early 2020 with diagnosis of chronic obstructive pulmonary disease (COPD, a type of lung disease characterized by long-term breathing problems and poor airflow). No activities assessment was available in the record. A review of Resident 188's clinical record indicated admission to the facility in early 2020 with the diagnosis of COPD. No activities assessment was available in the record. A review of Resident 189's clinical record indicated admission to the facility in early 2020 with diagnosis of intracerebral hemorrhage (sudden…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-06 · tag F0680 — pattern
    Ensure the activities program is directed by a qualified professional.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review of facility documents, the facility failed to provide resident-centered activities program with a sample of 24 on a census of 89 when the activities personnel was not qualified to assess the residents. This failure had the potential risk for a decline in the residents' health status and well-being. Findings: During an interview with the Activities Assistant (AA) on 5/3/21 at 9:48 a.m., AA stated, There is no Activities Director [AD] at the moment. During an interview with the AA on 5/4/21 at 3:33 p.m., AA stated, The AD left a week and a half ago and I have been filling in for the position. I plan to take the certificate for the AD position. There is no licensed AD in the facility. During an interview with the AA on 5/5/21 at 10:34 a.m., the AA stated, The previous AD left on 4/15/21. I have been doing the job since 4/26/21. I am learning how to do the assessments. The plan is for me to learn and get the certification. I have been the AA since 1/3/21. During an interview with the Administrator (ADM) on 5/5/21 at 1:22 p.m., ADM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-06 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that it was free of medication error rates of five percent or greater for a census of 89 when, the facility medication error rate was 17.86%. This failure had the potential to result in a negative outcome. Findings: During a medication administration observation on 5/4/21, at 7:36 a.m., Licensed Nurse 3 (LN 3) was preparing medications for Resident 4, including: 1. 2 tablets of Aspirin 81 mg (milligram, a unit of measurement) 2. 1 tablet of Finasteride (medication to treat enlarged prostate) 5 mg 3. 1/2 tab of Metoprolol (medication to treat high blood pressure) 50 mg 4. 1 tab of Renavite (dietary supplement) no dosage on the bottle, order was 0.8 mg. 5. 1 tablet of Norco (pain medication) 10-325 mg. During an observation on 5/4/21, at 8 a.m., LN 3 combined and crushed all medications together in a small plastic pouch. LN 3 administered the medications all at once via g-tube (gastrostomy tube, a surgically placed device used to give direct access to the stomach). When asked about the process, LN 3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-05-06 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to appropriately label and store drugs and biologicals for a census of 89 when, 1. An expired antibiotic medication was stored and available for use; and, 2. An accessed multi-vial dose vial was not labeled with opened date. These failures had the potential to result in unsafe administration of medication and contamination of biologicals. Findings: 1. During a concurrent observation and interview on 5/4/21, at 9:56 a.m., with the Acting Director of Nursing (ADON), in the medication storage room, an intravenous (IV - administered directly into a vein) medication was observed inside the medication refrigerator on a plastic box. The IV bag was filled with Cefepime (an antibiotic) 2 gm (grams - dose) prescribed for Resident 56. The IV medication had an expiration date of 4/23/21 and was stored together with other un-expired IV antibiotic medications. The ADON confirmed, the medication was expired and discontinued. The ADON acknowledged the expired IV antibiotic medication was stored with other non-expired IV…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-05-06 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and review of facility documents, the facility failed to ensure access to the clinical record was readily available for one of 24 sampled residents (Resident 30) when physician progress notes were unavailable for reference in the electronic record for over one year. This failure increased the risk critical information would not be readily available to all departments. Findings: Resident 30 was admitted to the facility in 2016 with multiple diagnoses which included heart and lung disease, anxiety and depression, memory impairment and mental illness. Review of Resident 30's most recent MDS (Minimum Data Set, an assessment tool), dated 2/24/21, indicated her memory was severely impaired and needed limited to extensive assistance with most activities of daily living (ADLs). Review of Resident 30's physician progress notes revealed no physician documentation from 4/3/20 to 5/6/21 in the electronic or paper record. During an interview with the MDS Coordinator (MDSC) on 5/6/21 at 10:15 a.m., the MDSC checked the electronic record for physician progress notes, verified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-05-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review of facility documents, the facility failed to implement infection control and prevention practices in a census of 89 when: 1. A glucometer (a device used to measure blood sugar levels) with blood visible on the test strip, and a lancet (a small device used to puncture the skin to obtain a blood sample) were found on the bedside table of Resident 4. 2. Two windows with thick residues were observed in the clean side of the laundry area. 3. An electric fan covered with dust was found in the kitchen. 4. A licensed nurse entered an isolation room with no gloves. These failures increased the potential risk for the transmission of infectious diseases to the residents. Findings: 1. During a concurrent observation and interview with Licensed Nurse 3 (LN 3) on 5/4/21 at 8:20 a.m., a glucometer with blood visible on the test strip, and a lancet were observed on the bedside table of Resident 4. LN 3 indicated the lancet and test strip should have been disposed of and the glucometer should have been sanitized after use. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and review of facility documents, the facility failed to ensure one of 24 sampled residents (Resident 42) was treated with dignity when his catheter bag was not covered. This failure increased the potential risk for humiliation and psychosocial distress. Findings: Resident 42 was admitted to the facility in 2020 with multiple diagnoses which included bladder obstruction, kidney failure, a pressure ulcer and memory impairment. Review of Resident 42's physician orders, dated 6/23/20, indicated [name of] Catheter .Change Q [every] month and PRN [as needed] . Review of Resident 42's most recent Minimum Data Set (MDS, an assessment tool), dated 2/18/21, indicated he was alert and oriented and able to make his needs known. He required limited to extensive assistance with his activities of daily living (ADLs). Review of Resident 42's care plan titled, Presence of indwelling catheter ., revised 7/15/20, did not address the dignity issue or covering the catheter with a privacy bag. Review of Resident 42's, Monitoring Administration Record, dated 5/21, did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-06 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and review of facility documents, the facility failed to ensure essential equipment was working for one of 24 sampled residents (Resident 36) when Resident 36's call light was not consistently available to use, and Resident 36 relied on her roommate to call for help. This failure placed Resident 36 at risk of not being able to ask staff for assistance. Findings: Resident 36 was admitted to the facility in 2020 with multiple diagnoses which included respiratory failure, diabetes (the condition in which the body cannot regulate sugar levels), incontinence (inability to control bladder), difficulty swallowing, and a mental illness. Review of Resident 36's most recent MDS (Minimum Data Set, an assessment tool), dated 2/22/21, indicated she had moderate cognitive (process of gaining knowledge and comprehension) impairment and required limited to extensive assistance with her activities of daily living (ADLs). During an initial tour observation and interview with Resident 36 on 5/3/21 at 10:50 a.m., Resident 36 indicated she had to yell for help from staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-05-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to develop an individualized comprehensive care plan for one of 24 sampled residents (Resident 73) when Resident 73's front tooth was broken. This failure had the potential to result in Resident 73 not receiving the necessary care and services to meet her highest practicable well-being. Findings: Resident 73 was admitted to the facility in middle 2020 with multiple diagnoses which included epilepsy (seizure) and dysphagia (difficulty swallowing). During a review of Resident 73's most recent quarterly Minimum Data Set (MDS, an assessment tool), dated 4/2/21, the MDS indicated Resident 73's cognition (process of gaining knowledge and comprehension) was moderately impaired. During a concurrent observation and interview on 5/3/21, at 9:24 a.m., Resident 73 was observed to have a broken front tooth. Resident 73 stated, I broke my front tooth when I had a seizure. During a review of Resident 73's Nurse's Progress Notes (PN), dated 4/8/21, at 10:23 a.m., the PN indicated, Resident 73 refused to go to the dental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a low air loss (LAL) mattress (mattress used for prevention of skin breakdown) was working for one of 24 sampled residents (Resident 2) when the LAL was unplugged. This failure increased the the potential risk for Resident 2 to experience skin breakdown. Findings: Resident 2 was admitted to the facility in 2020 with diagnoses which included low back pain, communication deficit, abnormality of gait (walking) and mobility, muscle weakness, and curvature of the spine. Review of Resident 2's care plan titled, Resident at risk for development of pressure ulcer/skin breakdown ., dated 7/4/20, included the intervention, LAL mattress for skin integrity. Review of Resident 2's Minimum Data Set (MDS, an assessment tool), dated 4/9/21, indicated Resident 2 had severe memory impairment, and required limited to extensive assistance with her activities of daily living (ADLs). Review of the Treatment Administration Record (TAR), dated 5/1/21 through 5/3/21, indicated Resident 2 had no monitoring of the LAL mattress.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-06 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure adequate pain management consistent with professional standards of practice was provided for one of 24 sampled residents (Resident 182), when the resident complained of pain and there was no documented evidence of pain medication administered on the electronic medication administration record (eMAR). This failure had the potential to negatively affect the resident's highest practicable physical, mental and psychosocial well-being. Findings: Resident 182 was admitted to the facility in early 2021 with diagnoses which included stroke, difficulty walking, muscle weakness, and depression. A review of Resident 182's physician's order, dated 4/18/21, indicated Acetaminophen [pain reliever] tablet 325 MG [milligram, a unit of measurement] Give 2 tablet by mouth every 8 hours as needed for Generalized Pain . A review of Resident 182's Physician's Order, dated 4/19/21, indicated Tramadol HCL [hydrochloride, a medication for moderate to severe pain] Tablet 50 MG Give 1 tablet by mouth every 8 hours as needed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$21,952 in federal fines across 2 penalties.

  • $13,762 — penalty dated 2023-10-02
  • $8,190 — penalty dated 2023-08-28

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to KALESTA HEALTHCARE GROUP — 19 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 52.4+2.6 vs chain
Health inspection 4 of 52.2+1.8 vs chain
Staffing 2 of 52.6-0.6 vs chain
Quality measures 5 of 54.0+1.0 vs chain
The other 18 homes this chain runs (chain average 2.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
KALESTA HEALTHCARE GROUP, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 10/01/2019
CLAWSON, SCOTTIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER44%since 10/01/2019
WILLIAMS, RYANIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER44%since 10/01/2019
TEXAS CAPITAL BANK NAOrganization5% OR GREATER SECURITY INTERESTsince 04/17/2025
FIELDS, DOMONIQUEIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 10/01/2019
FLAKE, ETHANIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 10/07/2024
HINKLE, CORTNEYIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 01/09/2024
MODI, ISHANKUMARIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 11/04/2019
MOSHER, STEVENIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 07/08/2024
MURRAY, JEFFREYIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 01/08/2024
SOARES, MICHAELIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 03/01/2021
CHEN, KAI SHINIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 01/04/2021
JONES, STEVENIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 07/01/2024
DHIR, SUNILIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2020
MANN, SUNINDARIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/17/2023
OEHLER, NICHOLASIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/03/2024
RODIS, CYNTHIAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 02/21/2025
SALSEDO, NATALIEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/12/2023
SIMON, JOSEPHIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/03/2021
SINGH, SHYANNAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 12/05/2023

CMS files one row per role, so the 33 rows in the source record cover these 20 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$15.6M
Net patient revenuemost recent cost report
-3.5%
Operating marginrevenue minus expenses
$867K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 60%Medicare 12%Other / private 28%

This home reported $867K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$490per resident / day
operating cost
$14,892per month
≈ monthly operating cost
$473per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555160. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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