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Savoy At Fort Lauderdale Rehabilitation And Nursin

2121 E Commercial Blvd, Fort Lauderdale, FL 33308 · For profit - Corporation · 116 certified beds · (954) 771-8400 Medicare & Medicaid certified

Call the home — (954) 771-8400 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$29,816 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $29,816 in federal fines (most recent 2024-06-20)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2100 E Commercial Blvd · (954) 772-0933 · Call to confirm hours
Pharmacy
2150 E Commercial Blvd · (954) 771-0660 · Call to confirm hours
Grocery
2500 E Commercial Blvd · (954) 302-3177 · Call to confirm hours
Park
4401 Bayview Dr · (954) 828-7275 · Typically dawn to dusk
Place of worship
1901 E Commercial Blvd · (954) 235-4664

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.4%8.7%15.4%better
Long-stay residents who lose too much weight4.7%5.5%5.4%better
Long-stay residents with a catheter left in their bladder0.3%0.3%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%0.7%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms4.8%4.6%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.2%2.5%3.3%better
Long-stay residents whose ability to walk worsened8.8%9.5%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.8%14.4%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%99.2%95.3%typical
Long-stay residents with pressure ulcers2.2%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control9.1%10.5%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table6.6%8.6%17.1%better
Short-stay residents who newly got an antipsychotic medication0.9%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine99.5%94.7%79.4%better
Short-stay residents rehospitalized after admission26.4%26.1%22.6%worse
Short-stay residents with an outpatient ER visit12.2%9.1%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.532.131.67typical
Long-stay outpatient ER visits per 1,000 resident days1.051.151.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

30.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 73 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

30.1%U.S. median 51.5%
Got home and stayed home
9.6%U.S. median 10.7%
Went back to hospital
62.3%U.S. median 56.6%
Met the expected recovery
0.39U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.16hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 62.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 106 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 67% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 43% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF30.1%CMS range 20.4–42.051.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.6%CMS range 6.8–13.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge62.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge56.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge62.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.4%CMS range 2.6–10.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.291.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.87
RN hours/ resident / day
0.62
LPN hours/ resident / day
2.24
Aide hours/ resident / day
3.74
Total nurse hours/ resident / day
0.54
RN hoursweekends
29.7%
Total nursing turnover
21.7%
RN turnover

How full it usually is: this home is certified for 116 beds and averages 110.8 residents a day — about 96% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.74 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.87 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.24 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.31 hrs/resident/day on weekends vs 3.91 on weekdays — 15% thinner on weekends. RN hours go from 1.01 to 0.54 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 30% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

21
deficiencies at the latest standard inspection (2024-10-03)
7
at the previous standard inspection (2023-07-20)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 11 most serious are shown; the remaining 24 are one tap away and print in full.

  • Actual harm · G2024-06-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to protect the residents' right to be free from mental and physical abuse by staff for 3 of 3 cognitively impaired residents, Resident #1, #2, and #3. The residents who remained at the facility, Resident #2 and Resident#3, were unable to provide information regarding the events due to their cognition levels. Resident #1 has since passed away due to unrelated causes, per family interview. Based upon the video surveillance of the incident, a reasonable person would conclude the residents suffered physical and/or mental harm. The findings included: The facility's policy, titled, Identifying Types of Abuse (revised September 2020) had a section with the heading Policy Interpretation and Implementation. The following items pertain to the findings: 1. Abuse of any kind against residents is strictly prohibited. 4. Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment, with resulting physical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-03 · tag F0917 — pattern
    Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure the closet space in residents' rooms had doors or coverings to maintain the residents' clothing clean, protected, and to provide privacy for 30 of 60 total residents' rooms, located on the 3rd floor, that were reviewed for a home-like environment. The findings included: During the initial tour of the facility conducted on 09/30/24 at 9:37 AM, it was observed that all the residents' rooms on the third floor were missing closet doors revealing residents' personal clothing and items. In several of those rooms, observation revealed the resident's clothing whad been thrown on the bottom shelf of the closet in a disorganized manner and visible to residents and visitors. An interview was conducted on 10/02/24 at 9:34 AM with Staff S, Certified Nursing Assistant (CNA). Staff S stated she has worked at the facility for one year and always works on the third floor. Staff S stated since she has been working in the facility, the closets in the residents' rooms have always been without a curtain or a door. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review, the facility failed to treat residents in dignified manner during catheter care for 1 of 1 sampled resident observed for catheter care, Resident #35; during medication administration in the hallway for 1 of 25 sampled residents, Resident #249; and staff referring to residents who need assistance with dining as feeders. The findings included: Review of the facility's policy, titled, Dignity, with a revised date of February 2021, included in part the following: Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self-esteem. 1. Residents are treated with dignity and respect at all times. 8. Staff speak respectfully to residents at all times, including addressing the resident by his or her name of choice and not labeling or referring to the resident by his or her room number, diagnosis, or care needs. 1. On 10/02/24 at 10:59 AM, an observation was conducted of catheter care for Resident #35 performed by Staff K,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to implement care plans for 2 of 5 sampled residents reviewed for smoking, Residents #19, and #8; failed to implement care plans for 1 of 1 sampled resident reviewed with an urinary catheter, Resident #35; failed to implement care plans for 1 of 1 sampled resident reviewed with significant weight loss and receiving tube feedings, Resident #90; and failed to develop care plans for 1 of 1 sampled resident reviewed with a diagnosis of Post Traumatic Stress Disorder (PTSD), Resident #70. The findings included: 1. Record review for Resident #8 revealed the resident was admitted to the facility on [DATE] with diagnoses that included in part the following: Unspecified Fracture of Humerus Right Arm Subsequent Encounter for Fracture with Routine Healing, History of Falling, Anxiety and Muscle Weakness (Generalized). Review of the Minimum Data Set (MDS) assessment for Resident #8 dated 05/09/34 documented in Section C a Brief Interview of Mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to provide the necessary care and services to ensure residents' abilities in activities of daily living (ADLs) do not diminish including transfer, ambulation and walking for 1 of 1 sampled resident reviewed for rehabilitation services, Resident #80. The findings included: Review of Resident #80's clinical record documented an admission on [DATE] with a readmission on [DATE]. The resident's diagnoses included Difficulty in Walking, Metabolic Encephalopathy, Diabetes Mellitus, Muscle Weakness, and Acquired Absence of Right Leg Below Knee (BKA). Review of Resident #80's Minimum Data Set (MDS) end-of-skilled-services assessment dated [DATE] documented a Brief Interview of the Mental Status (BIMS) score of 13 indicating the resident had no cognition impairment. The assessment documented under Functional Abilities and Goals that the resident was dependent on the staff for putting on and taking off footwear and needed partial to moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to provide care and services to 2 of 2 sampled residents reviewed for skin conditions, Residents #63 and #80, as evidenced by the physician orders not being followed for Resident #36 and an open would not being timely identified for Resident #80. The findings included: 1. Review of Resident #63's clinical record documented an admission on [DATE] and no readmissions. The resident's diagnoses included Chronic Systolic (Congestive) Heart Failure, Malignant Neoplasm of Prostate, and Muscle Weakness. Review of Resident #63's Minimum Data Set (MDS) quarterly assessment dated [DATE] documented a Brief Interview of the Mental Status (BIMS) score of 6 indicating severe cognitive impairment. The assessment documented under Functional Abilities and Goals that the resident needed substantial assistance from the staff to complete the activities of daily living (ADLs). Review of Resident #63's care plan initiated on 09/24/24 and revised on 09/24/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to act on recommendations for an air mattress for a resident admitted with a Stage 4 pressure for 1 of 1 sampled resident reviewed for pressure ulcers, Resident #200. The findings included: Record review revealed Resident #200 was admitted to the facility on [DATE]. Review of the Nursing Progress note upon admission documented the resident as alert and oriented and that resident was bed-bound. Review of Resident #200's care plan for skin integrity, dated 09/25/24 with a revision date of 09/27/24, documented, Alteration in skin integrity-actual pressure injury present upon admission related to Recent Hospitalization Wound with vac to right knee. Stage 4 to sacrum and Stage 3 to right gluteal. The goals of the care plan were documented as: o Resident will be free of further alteration in skin integrity through next review date. With a target date of 12/24/24. o Stage 4 to sacrum will resolve and show no s/s [signs and symptoms] of infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to ensure adequate protection and assistance to residents who smoke with smoking aprons for 1 of 5 sampled residents reviewed for smoking, Resident #19; failed to provide adequate supervision for 5 of 5 sampled residents reviewed and observed for smoking, Residents #19, #8, #249, #46, and #197; failed to secure smoking materials for 1 of 5 sampled residents reviewed for smoking, Resident #8; and failed to ensure the environment remained as free of hazards as possible for 1 of 1 supply room on the second floor. The findings included: Review of the facility's policy, titled, Smoking Policy - Residents, with a revised date of October 2023, included, in part, the following: This facility has established and maintains safe resident smoking practices. 1. Prior to, and upon admission, residents are informed of the facility smoking policy, including designated smoking areas, and the extent to which the facility can accommodate their smoking or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to obtain physician orders for catheter care, provide catheter care, and report complications associated with catheter care and failed to ensure adequate hand hygiene for 1 of 1 sampled resident observed for urinary catheter care, Resident #35. The findings included: Review of the facility's policy, titled, Catheter Care, Urinary, with a revised date of August 2022, included, in part, the following: The purpose of this procedure is to prevent urinary catheter -associated complications, including urinary tract infections. Complications 1. Observe resident for complications associated with urinary catheters. Report unusual findings to the physician or supervisor immediately. a. If the resident indicated that his or her bladder is full or that he or she needs to void (urinate). b. If urine has an unusual appearance (i.e., color, blood, etc.). c. Complains of burning, tenderness, or pain in the urethral area; or d. If signs and symptoms of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure a resident receiving enteral feeding (tube feeding) received appropriate care and services to prevent complications for 1 of 2 sampled residents reviewed for tube feeding with significant weight loss not addressed in a timely manner, Resident #90; and for 1 of 2 sampled residents reviewed for tube feeding to ensure residents are receiving tube feeding in a manner to prevent complications, Resident #199. The findings included: Review of the facility's policy, titled, Nutrition Support: Enteral Feed, with a date of 11/10/22 included in part the following: Policy: To provide appropriate nutritional care to all patients who require enteral nutrition support. Procedure: Indication for Enteral Nutrition (EN) Enteral feeding is generally indicated for patients who are unable to meet their nutrient requirements orally and have a functioning gastrointestinal tract. Initiation of Enteral Nutrition Patients who are at high nutrition risk or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure residents with a Post-Traumatic Stress Disorder (PTSD) received trauma-informed care in accordance with professional standards of practice and failed to account for the resident's experiences and preferences to eliminate or mitigate triggers that may cause re-traumatization for 1 of 1 sampled resident reviewed for PTSD, Resident #70. The findings included: Review of the facility's policy, titled, Trauma-Informed and Culturally Competent Care, dated 05/19/23, included the following purpose: To address the needs of trauma survivors by minimizing triggers and/or re-traumatization. Resident Screening 1. Perform universal screening of residents, which includes a brief, non-specialized identification of possible exposure to traumatic events. 3. Screening may include information such as: a. Trauma history, including type, severity and duration; b. Depression, trauma-related or dissociative symptoms; f. historical mental health diagnosis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · D2024-10-03 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to obtain orders for bed rails, failed to develop and implement a care plan for bed rails, and failed to regularly inspect rails for fit and function for 2 of 2 sampled residents reviewed for bed rails, Residents #197 and #199 The findings included: Review of the facility policy, titled, Bed Safety and Bed Rails, with a revision date of August, 2022, documented, in part: Facility Statement: The use of bed rails is prohibited unless the criteria for use of bd rails have been met. Policy Interpretation and Implementation 2. Consideration is given to the resident's safety, medical conditions, comfort, and freedom of movement, as well as input from the resident and family regarding previous sleeping havits and bed environment 6. Maintenance staff routinely inspect all beds and related equipment to identify risks and problems including potential entrapment risks. 7. the maintenance department provides a copy of inspections to the administrator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to accurately reconcile controlled medications and failed to ensure discontinued controlled medications were removed from the medication cart for 2 of 5 sampled residents reviewed for controlled medications reconciliation, Resident #33 and Resident #41. The findings included: Review of the facility's policy, titled, Controlled Substances, dated November 2022, included the following: The facility complies with all laws, regulations, and other requirements related to handling, storage, disposal, and documentation of controlled medications. Dispensing and Reconciling Controlled Substances 1. Controlled substance inventory is monitored and reconciled to identify loss or potential diversion in a manner that minimizes the time between loss/diversion and detection/follow-up. 2. The system of reconciling the receipt, dispensing and disposition of controlled substances includes the following: a. Records of personnel access and usage; b. Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to adequately monitor for side effects and behaviors for resident receiving antipsychotic medication and the consultant pharmacist failed to recommend the monitoring for side effects and behaviors for 1 of 5 sampled residents reviewed for unnecessary medications (Resident #70). The findings included: Record review for Resident #70 revealed that the resident was admitted to the facility on [DATE] with the following diagnoses: Malignant Neoplasm of Endometrium, Bipolar Disorder, Psychosis Not Due to a Substance or Known Physiological Condition, Anxiety Disorder, and Post-Traumatic Stress Disorder (PTSD). Review of Section C of the Minimum Data Set (MDS) dated [DATE] revealed that Resident #70 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated that she was cognitively intact. Review of section I revealed Resident #70 diagnosis included: Bipolar Disorder, Psychotic Disorder, Depression, PTSD, and anxiety disorder.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to ensure medications were stored securely for 1 of 4 sampled residents observed for medication administration, Resident #246, and 1 of 25 sampled residents, Resident #8. The findings included: Review of the facility's policy, titled, Medication labeling and Storage, with a published date of 08/06/24, included, in part, the following: The facility stores all medications and biologicals in locked compartments under proper temperature, humidity and light controls. Only authorized personnel have access to keys. Compartments (including, but not limited to drawers, cabinets, rooms, refrigerators, carts, and boxes) containing medications and biologicals are locked when not in use, and trays or carts used to transport such items are not left unattended if open or otherwise potentially available to others. 1. Record review for Resident #246 revealed the resident was admitted to the facility on [DATE] with the most recent readmission on [DATE]. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to provide portions of pureed food according to the approved menu, with the potential to affect 14 residents with orders for puree diets, including Residents #4, #40, #48, #199 and #201. The findings included: Review of the approved menu for the lunch being served on 10/02/24 was for 4-ounces of Beef Stew for residents with 'Regular' diet orders and 6-ounces of the beef stew for residents with 'Puree' diet orders. During the kitchen tour, on 10/02/24 at 11:32 AM, accompanied by the Dietetic Tech / Kitchen Supervisor and the Regional Dietary Manager, while plating the lunch meal, Staff F, Cook, placed a scoop of the beef stew that accounted for a serving and plated the remainder of the lunch and passed it off to staff to cover and placed on a tray and in a cart. At the request of the surveyor, Staff F placed a portion of the beef stew in the same manner on the facility's calibrated kitchen scale. The portion of beef stew weighed 4-ounces. At this same time, when a meal of pureed food was called for, Staff F…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to prepare pureed vegetables in a manner to preserve their nutritive value, with the potential to affect 14 residents with orders for pureed diets, including sampled Residents #4, #40, #48, #199 and #201. The facility failed to follow the recipe for carrots, with the potential to affect all residents that eat from the approved menu. The findings included: Review of the facility's recipe for Carrots, Diced, (no reference date), documented the following instructions: Procedures: 1. Peel and cut carrots into 1/8 inch slices. Steam about 4 minutes. 2. Add broccoli florets and steam another 7-8 minutes or until vegetables are tender. 3. Add butter. Mix. Add salt and pepper to taste just before serving. Notes: 1. For pureed: Measure desired # of servings into food processor. Blend until smooth. Add liquid if product needs thinning. Add commercial thickener if product needs thickening. 2. Puree Level 4: [NAME] texture, no lumps, liquid must not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to prepare pureed vegetables in a form to accomodate the residents' needs, with the potential to affect 14 residents with orders for pureed diets, including Residents #4, #40, #48, #199 and #201. The findings included: Review of the facility's recipe for, Carrots, Diced, (no reference date), documented the following instructions: Puree Level 4: [NAME] texture, no lumps, liquid must not separate from solid, may not be sticky, cannot be drunk from a cup or sucked through a straw. Shows some very slow movement under gravity, but cannot be poured, hold shape of spoon and fall off spoon in a single spoonful. During the kitchen tour, on 10/02/24 at 11:32 AM, accompanied by the Dietetic Tech / Kitchen Supervisor and the Regional Dietary Manager, the pureed carrots that were in a 1/3 sized 6-inch deep hotel pan hot holding unit appeared to be soupy and sloshed about the pan when Staff B, Cook, stirred the carrots. While Staff B, was placing a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to prepare, store, and served meals in a safe and sanitary manner and in accordance with standards for food safety. The findings included: During the initial kitchen tour, on 09/30/24 at 9:03 AM, accompanied by the Dietetic Tech / Kitchen Supervisor and the Regional Dietary Manager, the following was observed: 1. Upon entering the kitchen and making an introduction to the staff, the surveyor proceeded to perform hand hygiene at the designated hand washing sink. The surveyor turned on the hot water and waited for the water to get hot. After several minutes, the water did not get to the appropriate temperature for hand hygiene. 2. In the walk in cooler, there was a full sized 6-inch deep hotel pan of par-cooked chicken stored over packages of ready to eat deli meats. The Dietetic Tech and Staff B, Cook, confirmed that the chicken was partially raw. 3. There was a damp towel kept on the handles of the convection oven. When asked about the purpose for having the towels kept in that manner, Staff B stated that it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0835 — failed to run the facility competently — isolated
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the facility was administered in a manner that enabled it to use its resources effectively and efficiently to maintain an environment free of accident hazards. The findings included: Review of the Job Description: Administrator, with no date, included in part the following: Purpose of the Position The primary purpose of the position is to direct the day-to-day functions of the facility in accordance with current federal, state and local standards, guidelines, and regulations that govern long-term care facilities to assure that the highest degree of quality care can be provided to our residents at all times. Delegation of Authority As the Administrator, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Duties and Responsibilities: Administrative Functions 1. Plan, develop, organize, implement, evaluate and direct the facility's programs and activities. 2. Review policies and procedures that govern the operation of the facility. Safety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure bathrooms located in residents' rooms were adequately equipped with an emergency call system pull cord to allow residents to call for staff assistance, for 6 of 60 rooms reviewed for the residents' call light system on the 2nd (second) and 3rd (third) floors, room [ROOM NUMBER], 222, 232, 304, 307 and 314). The findings included: During the initial tour conducted on 09/30/24 at 10:44 AM of the facility's 3rd floor rooms, it was observed that room [ROOM NUMBER]'s bathroom was missing the pull cord for the emergency call light system. Photographic Evidence Obtained. Further observation at this time of the 3rd floor rooms revealed rooms [ROOM NUMBERS] were also missing the pull cord for the call light system in the residents' bathrooms. During the 2nd floor tour, two resident bathrooms, rooms [ROOM NUMBERS], were observed to be missing the pull cords of the call light system, and in room [ROOM NUMBER], the emergency pull cord was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-20 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and observation, the facility failed to file an abuse report within 2 hours of being made aware of abuse, for 3 of 3 sampled residents, Resident #1, Resident #2, and Resident #3, reviewed for abuse. The findings included: The facility's policy, titled, Identifying Types of Abuse (revised September 2020) documented a section with the heading Policy Interpretation and Implementation, included the following: Under the heading Physical Abuse, the following was documented: 1. Physical Abuse includes, but is not limited to hitting, slapping, biting, punching or kicking. Under the heading Mental and Verbal Abuse, the following was documented: 1. Mental Abuse is the use of verbal or non-verbal conduct which causes (or has the potential to cause) the resident to experience humiliation, intimidation, fear, shame, agitation or degradation. 2. Verbal Abuse may be considered to be a type of mental abuse. Verbal abuse includes the use of verbal, written or gestured communications, or sounds, to residents within hearing distance, regardless of age, ability to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-20 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to provide eating assistance in a dignified manner for 2 of 2 sampled residents observed for in-room dining, Resident #3 and Resident #11. The findings included: 1. Review of Resident #3's clinical record documented an admission on [DATE], with diagnoses that included Parkinson's, Psychosis and Depression. Review of Resident #3's Minimum Data Set (MDS) quarterly assessment dated [DATE] documented a Brief Interview of the Mental Status (BIMS) score of 7 of 15 indicating the resident had severe cognition impairment. The assessment documented under Functional Status that the resident needed extensive assistance from the staff to complete the activities of daily living (ADLs). Review of Resident #3's care plan, titled, Self-care performance deficit initiated on 08/22/22 documented an intervention that read .requires extensive assist with .meals . On 07/17/23 at 12:38 PM, in-room dining observation was conducted at the facility's 300 rooms unit. Observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-20 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, observations and record reviews, the facility failed to appropriately respond to and resolve grievances in a timely manner, for 7 of 7 sampled residents in attendance during a meteting with members of the Resident Council. The findings included: The facility's policy, titled, Grievances/Complaints Filing dated 03/13/23, documented, in part, the following: Policy Statement Residents and their representatives have the right to file grievance, either orally or in writing, to the facility staff or to the agency designated to hear grievances (e.g., the State Ombudsman). The Administrator and staff will make prompt efforts to resolve grievances to the satisfaction of the resident and/or representative. Policy Interpretation and Implementation 1. Any resident, family member, or appointed resident representative may file a grievance or complaint regarding care, treatment, behavior of other residents, staff members, theft of property, or any other concerns regarding his or her stay at the facility. Grievances also may be voiced or filed regarding care that has not been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review, the facility failed to provide fingernail grooming for 2 of 2 sampled residents, Residents #16 and #38. The findings included: Review of the facility's policy, titled, Fingernails/Toenails, Care of published on 05/19/23, documented, in part, the purposes of this procedure are to clean the nail bed, to keep nails trimmed, and to prevent infections .proper nail care can aid in the prevention of skin problems around the nail bed .trimmed and smooth nails prevent the resident from accidentally scratching and injuring his or her skin .documentation: the following information should be recorded in the resident's medical record: the date and time that nail care was given . 1. Review of Resident #16's clinical record documented an admission on [DATE] and diagnoses that included Sepsis, Cellulitis, Depression, and Chronic Conjunctivitis of Right Eye. Review of Resident #16's Minimum Data Set (MDS) annual assessment dated [DATE] documented a Brief Interview of the Mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of policy and procedure, observation, interview and record review, the facility failed to obtain a physician order for the follow-up care and removal of nasal sutures for 1 of 5 sampled residents observed, Resident #42; failed to follow physician's orders for application of bilateral [NAME] sleeves for 2 of 5 sampled residents observed, Resident #16 and Resident #42; failed to ensure that staff changed dressings in accordance with professional standards and per physician's orders for 4 of 5 sampled residents observed, Resident #16, Resident #21 Resident #66 and Resident #205; and failed to identify, document, and follow-up with the status of a resident's visible skin condition on the anterior chest for 1 of 5 sampled residents observed, Resident #205. The findings included: Review of the facility policy and procedure, provided by Director of Nurse (DON) on 07/20/23 at 3:54 PM, titled, Wound Care, published 05/19/23, documented, in part, in the Policy Statement: The purpose of this procedure is to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of policy and procedure, observation, interview and record review, the facility failed to obtain physicians' orders for oxygen therapy administration for 1 of 1 sampled resident observed for Oxygen use, Resident #42. The findings included: Review of the facility policy and procedure on 07/20/23 at 1:30 PM, titled, Oxygen Administration provided by the Director of Nursing (DON), documented in part, in the Policy Statement: Purpose: The purpose of this procedure is to provide guidelines for safe oxygen administration. Preparation: 1. Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration .Documentation: After completing the oxygen setup or adjustment, the following information should be recorded in the resident's medical record: 1. The date and time that the procedure was performed. 2. The name and title of the individual who performed the procedure. 3. The rate of oxygen flow, route, and rationale. 4. The frequency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-20 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and observation, the facility failed to accurately reconcile controlled medications for 3 of 6 sampled residents reviewed for controlled medication administration, Residents #94, #71, and #11. The findings included: 1. On 07/20/23 at 11:57 AM, a side-by-side random review of controlled substance administration was conducted with Staff K, Registered Nurse (RN). The review was done for the medication cart for 3W (3rd floor west) and Resident #11. The medication reviewed was for Tramadol 50 mg tablets, give 1 tablet by mouth twice daily for non-acute pain. A printed copy of the Medication Administration Record (MAR) for July 2023 was provided for Resident #11. The medication was scheduled for 8:00 AM and 8:00 PM. On the Medication Monitoring / Control Record, there were entries from 07/01/23 to 07/19/23 for both the morning and nighttime doses. For 07/20/23, there was an entry for the morning dose. The MAR from 07/01/23 to 07/04/23 and again on 07/19/23, had no entries documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-20 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents' medications were properly supervised and stored, for 2of 6 sampled residents (Resident #21 and #66), as evidenced by medications being left unattended on the residents' bedside table and on top of the 300 west wing medication cart during a Medication Administration Observation. The findings included: Review of the facility's policy, titled, Storage of Medications, published on 03/13/23, documented, the facility stores all drugs .in a safe, secure .manner . 1. Review of Resident #21's clinical record documented an admission on [DATE] with a readmission on [DATE]. The resident's diagnoses included Osteomyelitis of Sacral and Sacrococcygeal Area, Dementia, Sepsis, Dysphagia (difficulty swallowing), Epilepsy, Neuropathy and Closed fracture of Right Lower Leg. Review of Resident #21's Minimum Data Set (MDS) admission assessment dated [DATE] documented a Brief Interview of the Mental Status (BIMS) score of 3 of 15, indicating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-16 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review the facility failed to provide a safe, and clean environment for 6 of 6 sampled residents (Resident #52, #17, #49, #55, #23, and #30). The findings include: During an interview with the Administrator on 03/16/22 at 2:30 PM, she was asked for a maintenance policy that provides the process of how maintenance issues are identified, the process of submission of issues to the maintenance department, and how the issues are resolved. She stated, they do not have a policy. She provided a blank copy of maintenance/custodial work request sheet and a blank copy of facility safety committee meeting. 1. On 03/13/22 at 9:55 AM, an observation was made in Resident #52's room. The area around the air conditioning vent had a dark mold like substance and peeling paint; there was dust like debris in the bathtub; the exhaust fan in the bathroom above the bathtub was caked with dust like debris (Photographic evidence obtained). 2. On 03/13/22 at 10:04 AM, an observation was made in Resident #17's room. The area around the air conditioning vent had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide nutritional interventions in a timely manner for 3 of 7 sampled residents reviewed for nutrition (Resident #32, #35, and Resident #37). The findings included: 1. Review of the facility's policy titled Weight Assessment/Height and Weight Record maintenance and Reporting dated 11/15/21, showed that the Nursing assigned Restorative team shall be responsible to record heights and weights for our residents to prevent, monitor, and intervene in undesirable weight loss. It further showed that any weight loss of 5 pounds or more should be reported to the Dietary Department. In an observation conducted on 03/13/22 at 12:30 PM, Resident #32 received her lunch tray at 12:40 PM, and staff left the room to assist with other residents. At 1:00 PM, Resident #32 was observed with a tray 100% untouched and no assistance from staff. At 1:15 PM, the tray was still 100% untouched by Resident #32, the room. In an interview conducted on 03/14/22 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-16 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and observations, the facility failed to follow infection control practices during the initiation of in-house Hemodialysis using a Central Venous Catheter (CVC) site for 1 of 1 sampled residents reviewed for dialysis (Resident #36). The findings included: A review of the Agreement for Dialysis Services between the facility and the dialysis company showed the following. When a resident is in the skilled nursing facility, their care will be provided according to acceptable standards of medical practice and by the facility policy and procedures. A review of the facility policy titled Handwashing/Hand hygiene revised in April 2020, showed the use of an alcohol-based hand rub for the following situation: before and after handling an invasive device (catheter), before donning sterile gloves, before handling clean or soiled dressing, before moving from contaminated body site to clean body site, after contact with resident's intact skin, after handling used dressing and contaminating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-16 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure medications were administered as ordered for 1 of 5 sampled residents reviewed for Unnecessary Medications, Resident #25, as evidenced by the medication frequency was not being followed as ordered by the physician; and failed to ensure controlled substance medications were reconciled appropriately for 6 of 8 sampled residents reviewed during Medication Storage observation involving Resident #6, Resident #32, Resident #35, Resident #37, Resident #43 and Resident #374. The findings included: 1) Review of the facility Oral Medication Administration policy dated April 2018 documents in part, 'Purpose: To administer oral medications in a safe, accurate and effective manner. Procedures: Review and confirm medication orders for each individual resident on the Medication Administration Record prior to administering medications to each resident.' Review of the clinical record for Resident #25 revealed an admission date of 03/15/21 with diagnoses to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure that a psychotropic (drugs that affect a person's mental state) medication ordered by the practitioner with a frequency of as needed, did not exceed the 14 days requirement for 2 of 2 sampled residents (Residents #6 and #37) reviewed during the controlled substance record review at the facility's second and third floor wings. The findings included: Review of the facility's policy titled Medication Orders: Stop Orders dated [DATE] documented the following classes of medications, whether the order is for routine or as needed (PRN) use, are stopped automatically after the indicated numbers of days .PRN psychotropic medication orders 14 days . 1). Review of Resident #37's clinical record documents an initial admission to the facility on [DATE]. The residents' medical diagnoses included in part Urinary Tract Infection, Anxiety Disorder, Cerebrovascular Accident (CVA), Hemiplegia and Pulmonary Embolism. Resident's quarterly minimum data set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-10-03 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations and interviews, the facility failed to post the nursing staff's total number and actual hours, before the beginning of each shift, and failed to ensure nursing staffing hours posted were accurate and current for random sampled dates. The findings included: On 09/30/24 at 8:45 AM, observation upon arrival to the facility's reception area revealed a glass window with a nursing staffing posting dated 09/29/24. The facility did not post the nursing staffing hours at the beginning of the shift for 09/30/24. On 10/01/24 at 8:35 AM, observation upon arrival to the facility's reception area revealed a glass window with a nursing staffing posting dated 09/30/24. The facility did not post the nursing staffing hours at the beginning of the shift for 10/01/24. On 10/02/24 at 8:00 AM, observation upon arrival to the facility's reception area revealed a glass window with a nursing staffing posting dated 10/01/24. The facility did not post the nursing staffing hours at the beginning of the shift for 10/02/24. On 10/03/24 at 12:04 PM, an interview was conducted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$29,816 in federal fines across 1 penalty.

  • $29,816 — penalty dated 2024-06-20

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CARERITE CENTERS — 34 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.6-0.6 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 4 of 52.2+1.8 vs chain
Quality measures 5 of 54.8+0.2 vs chain
The other 33 homes this chain runs (chain average 3.6★, per CMS)
1 of 5Bethany Center For Rehabilitation And Healing LLCNashville, TN 1 of 5Quality Center For Rehabilitation And Healing LLCLebanon, TN 2 of 5Nashville Center For Rehabilitation And Healing LlNashville, TN 2 of 5Sans Souci Rehabilitation And Nursing CenterYonkers, NY 2 of 5The Grove At Valhalla Rehab And Nursing CenterValhalla, NY 2 of 5The Paramount At Somers Rehab And Nursing CenterSomers, NY 2 of 5Waters Edge at Port Jefferson for Rehabilitation aPort Jefferson, NY 3 of 5Coral Reef Subacute Care Center LLCMiami, FL 3 of 5Encore At Boca Raton Rehabilitation And Nursing CeBoca Raton, FL 3 of 5Glengariff Health Care CenterGlen Cove, NY 3 of 5Green Hills Center For Rehabilitation And HealingNashville, TN 3 of 5Pearl At Fort Lauderdale Rehabilitation And NursinFort Lauderdale, FL 3 of 5The Emerald Peek Rehabilitation And Nursing CenterPeekskill, NY 3 of 5The Grand Pavilion For Rehab & Nursing at RockvillRockville Centre, NY 3 of 5The Willows At Ramapo Rehab And Nursing CenterSuffern, NY 3 of 5Trevecca Center For Rehabilitation And Healing LLCNashville, TN 4 of 5Chatham Hills Subacute Care CenterChatham, NJ 4 of 5Creekside Center For Rehabilitation And HealingMadison, TN 4 of 5Gallatin Center For Rehabilitation And HealingGallatin, TN 4 of 5Legacy At Boca Raton Rehabilitation And Nursing CeBoca Raton, FL 4 of 5Manchester Center For Rehabilitation And Healing LManchester, TN 4 of 5St James Rehabilitation & Healthcare CenterSt James, NY 5 of 5Cortlandt HealthcareCortlandt Manor, NY 5 of 5Lebanon Center For Rehabilitation And Healing, LLCLebanon, TN 5 of 5Luxor Nursing & Rehabilitation at Mills PondSt James, NY 5 of 5Palmetto Subacute Care CenterMiami, FL 5 of 5Sayville Nursing And Rehabilitation CenterSayville, NY 5 of 5The Chateau At Brooklyn Rehabilitation and NursingBrooklyn, NY 5 of 5The Enclave At Rye Rehab And Nursing CtrPort Chester, NY 5 of 5The Hamlet Rehabilitation and Healthcare Center atNesconset, NY 5 of 5The Monarch at Brooklyn Rehabilitation and NursingBrooklyn, NY 5 of 5The Phoenix Rehabilitation and Nursing CenterBrooklyn, NY 5 of 5The RiversideNew York, NY

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
M OAKS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 01/01/2023
MD FRIEDMAN FAMILY 2017 TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF41%since 01/01/2023
YZH LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF5%since 01/01/2023
EINHORN, NEALIndividualMANAGING CONTROL - GOVERNING BODYsince 01/01/2023
FRIEDMAN, MARKIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICERsince 01/01/2023
CASTRO, OLNEYMARIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/10/2024
HURT, RODRICKIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/13/2023
RANDOLPH, JOSEPHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/06/2026
NEAL EINHORN FAMILY 2017 TRUSTOrganizationADP OF THE SNFsince 01/01/2023

CMS files one row per role, so the 15 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.3M
Net patient revenuemost recent cost report
-1.8%
Operating marginrevenue minus expenses
$2.4M
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 47%Medicare 23%Other / private 30%

This home reported $2.4M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$375per resident / day
operating cost
$11,388per month
≈ monthly operating cost
$368per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in FL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.

Typical monthly cost in Florida
$10,342/mo
Nursing home (semi-private)
$12,167/mo
Nursing home (private)
$5,610/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105205. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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