Cortlandt Healthcare
110 Oregon Road, Cortlandt Manor, NY 10567 · For profit - Corporation · 120 certified beds · (914) 739-9150 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- lower-than-typical staff turnover (34% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (18) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing rating is low (2/5)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.6% | 14.1% | 15.4% | typical |
| Long-stay residents who lose too much weight | 7.6% | 5.8% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.9% | 1.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 10.1% | 19.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.5% | 3.1% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 21.3% | 12.5% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 17.4% | 13.2% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 92.2% | 95.3% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.1% | 6.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 27.6% | 19.5% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 7.8% | 13.7% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 93.3% | 78.8% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 19.4% | 20.6% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 7.0% | 9.6% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.38 | 1.70 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.56 | 1.36 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 248 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 68.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 148 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.43 therapist hours per resident per day in 2026Q1 — more than 73% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.8%CMS range 40.0–51.6 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.4%CMS range 8.3–14.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 68.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 64.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 73.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 94.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 91.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.0%CMS range 5.3–10.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.62 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 114.4 residents a day — about 95% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.31 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.01 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.01 hrs/resident/day on weekends vs 3.43 on weekdays — 12% thinner on weekends. RN hours go from 0.57 to 0.30 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 34% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
18 citations, most serious first. The 10 most serious are shown; the remaining 8 are one tap away and print in full.
- Potential for harm · Dcited before2025-10-15 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews conducted during the abbreviated survey (2632359) the facility did not ensure that the resident's care plan was reviewed and revised timely for 1 (one) of 3 (three) residents (Resident #1) reviewed for falls. Specifically, Resident #1's care plan was not updated after a fall on 7/18/2025 to reflect a new intervention until 07/21/2025. The 09/18/2025 Facility Falls-Clinical Protocol policy documented the staff and practitioner will begin to try to identify possible causes within 24 hours of the fall. The staff and physician will identify pertinent interventions to try to prevent subsequent falls. If the individual continues to fall the staff and physician will reevaluate the situation and reconsider possible reasons for the residents falling instead of or in addition to those that have already been identified and also reconsider the current interventions. Resident #1 was admitted to the facility with diagnoses which included a history of fall, left hip fracture, and Alzheimer's disease. The 07/11/2025 Nursing admission note documented by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during the recertification survey from 2/25/2025 to 3/3/2025, the facility did not ensure infection prevention was maintained. This was evident for 1 (1st Floor) of 3 resident units. Specifically, Housekeeper #3 was observed in a contact/droplet precaution room without the required personal protective equipment. The findings are: On 2/26/2025 at 12:12 PM, Resident #50 and #52 were observed out of bed and in room [ROOM NUMBER] on the 1st Floor. A Enhanced Barrier Precaution sign was posted on the wall in the hallway to the left of entryway to the room. A Contact/Droplet Precaution sign was posted on the door. Housekeeper #3 was observed wearing N95 mask and mopping the floor in room [ROOM NUMBER]. Housekeeper #3 was not wearing a gown, gloves, or protective eyewear. At the time of the observation, Housekeeper #3 was interviewed and stated they received inservice from the Infection Preventionist yesterday and was told they did not have to don full…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-10 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews conducted during an abbreviated survey (NY00351622), the facility did not ensure timely removal of discontinued medications from the narcotic cabinet. This was evident for 1 (Resident #1) out of 3 Residents reviewed for medications. Specifically, Resident #1's Oxycodone-Acetaminophen (Percocet) tablet 5-325 mg-controlled medication was discontinued as per prescriber's order on 07/11/2024. The controlled medication remained in the medication cabinet/room and narcotic records were still available from 7/11/2024 to 8/18/2024. On 8/18/2024 Licensed Practical Nurse #10 accessed and administered the discontinued controlled medication to Resident #1 without a prescriber's order. The findings are: The facility policy titled Controlled Substances dated 08/06/2024 documented that controlled substances remaining in the facility after the order has been discontinued or the resident has been discharged are securely locked in an area with restricted access until destroyed. Resident #1 had diagnoses that included Malignant Neoplasm of the Colon, Emphysema (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-10 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews conducted during an abbreviated survey (NY00351622), it was determined that the facility did not ensure residents were free from medication errors. This was evident for 1 (Residents #1) out of 3 residents reviewed for medication administration. Specifically, Licensed Practical Nurse #10 administered a Narcotic Drug Oxycodone-Acetaminophen (Percocet) tablet 5-325 mg 1 tablet to Resident #1 without an order on 08/18/2024. The findings are: The facility policy titled Administering Medications dated 4/2019 documented the individual administering medications checks the physician order/label three times to verify the right resident right medications, right dosage, right time, and right method (route) of administration before giving medication. Resident #1 had diagnoses that included Malignant Neoplasm of the Colon, Emphysema (a lung condition that causes shortness of breath), and Cardiomegaly (enlarged heart). The Quarterly Minimum Data Set (resident assessment tool) dated 07/23/2024 documented resident had intact cognition and residents' pain should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-18 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review during the recertification survey conducted from 10/12/23 to 10/20/23, the facility did not ensure that each resident had the right to make choices about aspects of their life in the facility that were significant to the resident for 1 of 3 residents (Resident #21) reviewed for choice. Specifically, Resident #21 was not provided a choice regarding whether to receive a bed bath or shower and the resident was not provided the opportunity to participate in activities they enjoyed including going to the public library. Findings include: Resident #21 had diagnoses including diabetes (uncontrolled blood sugar), generalized muscle weakness, and cervicalgia (neck pain). The Quarterly Minimum Data Set (MDS) dated [DATE], revealed the resident was cognitively intact. Resident #21 required extensive assistance with 1 person for personal hygiene and was totally dependent with 1 person for bathing and required a 2 person assist for transfers. The MDS documented it was very…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-18 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review conducted during the recent recertification survey, the facility did not ensure for 1 of 2 residents (#61) reviewed for hospitalization that the resident or resident's representative were notified in writing of transfer/discharge to the hospital, including the effective date of transfer, location of transfer, and reason for transfer. The findings include: Resident #61 had diagnoses including anemia, hypertension, and schizophrenia. The annual Minimum Data Set (MDS: an assessment tool) dated 8/22/2023 documented the residents' cognition was moderately impaired for decision making. The nursing progress notes dated 10/11/2023 - 10/13/2023 documented that Resident #61 had a very abnormal Hemoglobin of 5, the resident's medical doctor was called and ordered for the resident to go to the hospital in the morning on the day shift for a transfusion. On 10/12/2023 at 8:36am Resident #61's Hemoglobin was 5.7, their medical doctor had ordered the resident to be sent to the hospital for blood transfusion; the hospital emergency room received status report,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review conducted during the recertification survey from 10/12/23 to 10/20/23, the facility did not ensure that to the extent practicable, each resident was offered the opportunity to participate in their plan of care, or that an explanation was included in a resident's medical record if the participation of the resident and their resident representative was determined not practicable for the development of the resident's care plan for 2 (Residents #46 and #39) of 3 residents reviewed for care planning. Specifically, Residents #46 and #39 expressed interest in attending care planning meetings and reported they had not been invited. The findings are: 1) Resident #46 was admitted with diagnoses including hemiplegia and hemiparesis, psychosis, and Diabetes Mellitus. The Annual Minimum Data Set (MDS: a screening tool) dated 8/17/2023 documented that the resident had moderate cognitive impairment for decision making, usually understands verbal content, and was usually understood. The resident was interviewed on 10/13/23 at 10:29 AM and stated they did not go…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-18 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview conducted during the recertification survey from 10/12/23 to 10/20/23, the facility did not ensure all residents were provided the necessary care and services for 1 of 3 residents (Resident #39) reviewed for activities of daily living (ADL). Specifically, Resident #39, who had a diagnosis of aphasia (a loss of ability to understand or express speech, caused by brain damage), was not assessed and treatment was not provided to enable the resident to communicate with others more normally including speech and/or other functional communication systems. The findings are: Resident #39 was admitted with diagnoses including traumatic subdural hemorrhage (brain bleed), aphasia following other cerebrovascular disease, and hemiplegia and hemiparesis following cerebral infarction affecting the left non-dominant side. The annual Minimum Data Set (MDS: an assessment tool) dated 7/7/2023 documented cognitive skills for decision making were severely impaired, hearing was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, during a recertification survey from 10/12/23-10/20/23, the facility did not ensure the resident environment remained free of accident hazards to prevent accidents for 1 (Resident #28) of 6 residents reviewed for accidents. Specifically, Resident #28, who was assessed as needing a bed rail to promote independence, had the rail removed and when they awoke from a nap and reached for the rail, they fell and sustained a fractured (broken) shoulder and blunt head trauma. The findings are: Resident #28 had diagnoses which include atrial fibrillation, spinal stenosis, hypertension. The annual Minimum Data Set (MDS), an assessment tool, dated 7/16/23, documented the resident had a Brief Interview for Mental Status (BIMS) of 15/15 indicating they were cognitively intact. The resident required extensive assistance of two persons for bed mobility and transfers and extensive assistance for dressing. The resident's care plan for falls dated 4/20/2016, and updated 7/11/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review conducted during the recent recertification survey, the facility did not ensure that emergency equipment was readily available for 1 of 2 residents (Resident #35) screened for respiratory care. Specifically, a resident with a tracheostomy did not have an Ambu bag (a hand-held device that provides positive pressure to residents who are not breathing) at the bedside. The findings are: Resident #35 was admitted with a diagnosis of traumatic brain injury and tracheostomy status. The resident's orders included Oxygen at 8L/min, humidification 50% via trach mask continuously every shift for respiratory care. The annual MDS dated [DATE] documented the resident was comatose, had diagnoses including respiratory failure and a tracheostomy, and received oxygen and tracheostomy care. The resident's care plan dated 11/11/2016, and revised 7/3/2023, documented the resident had tube out procedures which included keeping an extra trach tube and obturator at bedside. If tube…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 8 citations
- Potential for harm · D2023-10-18 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview conducted during the recertification abbreviated surveys (NY00322999) from 10/12/2023 to 10/20/2023, the facility did not ensure that an allegation of resident neglect was fully investigated. This was evident for one of two residents (Resident #372 ) reviewed for abuse. Specifically, when it was alleged that Resident #372 was left in a chair for two shifts, including over night, the facility did not conduct a thorough investigation to rule out neglect and did not report the allegation to the New York State Department of Health (NYSDOH). The findings are: A review of the facility Policy & Procedure titled Abuse, Neglect, Exploitation or Misappropriation-reporting and Investigation dated 10/2022, documents all reports of resident abuse, neglect, exploitation are reported to local, state, and federal agencies as required by current regulations, and thoroughly investigate by facility management. Findings of all investigations are documented and reported. Resident #372 had diagnoses including metabolic encephalopathy, malignant neoplasm (cancer) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2020-10-02 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review conducted during a recertification survey the facility did not ensure a person-centered comprehensive care plan was developed and/or implemented to meet the resident's medical, physical, mental and psychosocial needs. Specifically, 1) a care plan was not developed for 1 of 3 residents (#53) reviewed for range of motion (ROM), and 2) the care plan was not implemented as per physician's orders for 1 of 4 residents (#35) reviewed for respiratory care. The findings are: 1. Resident #53 was admitted to the facility on [DATE] with diagnoses including Stroke, Fracture, and Non-Alzheimer's Dementia. The admission Minimum Data Set Assessment (MDS) dated [DATE] and Quarterly MDS dated [DATE] indicated that Resident #53 had cognitive impairment, received extensive assist by 2 staff for bed mobility, transfers, eating and toilet use. Furthermore, Resident #53 had an impairment on one side upper extremity, no lower extremity impairment and received occupational as well as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2020-10-02 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY F919 Based on observation, record review and interview conducted during a recertification survey, it could not be ensured that the facility maintained the resident call bell system in proper working order. Specifically, the call bell system on the 1st floor was unable to be heard clearly at the nurses' station when the call bells were activated from residents' rooms. Findings are: Review of the facility's Policy and Procedure for Call Bell System dated 10/2019 indicated that a system can be accessed on each unit. Items identified for correction will be entered onto TELS (Maintenance Management Program) so it can be identified and fixed. During observation on 10/2/2020 at 9:55am and 10:08am on the 1st floor, the call bell was activated in rooms [ROOM NUMBERS] by staff and could not be heard clearly in all areas of the nurse's station. Subsequently, the Director of Maintenance activated the call bell in room [ROOM NUMBER]A, and could not be heard clearly in all areas of the nurse's station. During surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-02 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY F657 Based on record review and interview conducted during a recertification survey, it cannot be ensured that the facility reviewed and revised Comprehensive Care Plans with measurable objectives, timeframes and appropriate interventions for 1 of 1 residents (#44) reviewed for prevention of further decline and/or potential restoration of urinary continence to the extent possible. The findings are: Resident #44 was admitted to the facility on [DATE] with diagnoses including Fracture, Alzheimer's Disease, and Hypertension. The 2/3/2020 Annual and 8/26/2020 Quarterly Minimum Data Set Assessment (MDS) indicated that Resident #44 had severe cognitive impairment, required supervision for toileting and had occasional incontinence of bladder. The 11/19/2019 Bowel and Bladder evaluation indicated that Resident #44 is continent of bladder. The 07/23/2020 Bowel and Bladder evaluation indicated that Resident #44 is incontinent of bladder. The 08/26/2020 Bowel and Bladder evaluation indicated resident #44 is continent of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY F686 Based on observation, interview and record review conducted during a recertification survey, it could not be ensured that the facility reviewed 1 of 4 residents (#23) for pressure ulcer or provided the appropriate care to promote healing of an existing pressure ulcer and prevent further pressure ulcers. Specifically, bilateral heel booties were not applied at all times as per physician orders. The findings are: Resident #23 was admitted to the facility on [DATE] with diagnoses including Pneumonia, Hip Fracture, Anemia one stage 4 pressure ulcer, one stage 3 pressure ulcer and three unstageable wounds. Review of the Medicare MDS dated [DATE] showed that Resident #23 had a stage 1 and two unstageable pressure ulcers. Review of the Physician's Orders dated 5/4/2020 indicated that heel booties are to be worn at all times, every shift for Deep Tissue Injuries (DTIs) on both heels. The Significant Change Minimum Data Set assessment (MDS) dated [DATE] indicated that Resident #23 had severely impaired cognition,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY F690 Based on interview and record review conducted during a recertification survey, it could not be ensured that the facility provided the necessary care to promote and maintain bladder continency to the extent possible for 1 of 1 residents (#44) reviewed for urinary incontinence. Specifically, the type of urinary incontinence was not identified and a Patient-Centered Care Plan, based on the type of incontinence and maintenance versus restorative goals and interventions, was not developed. The findings are: Resident #44 was admitted to the facility on [DATE] with diagnoses including Fracture, Alzheimer's Disease, and Hypertension. The 2/3/2020 Annual Minimum Data Set (MDS; a resident assessment and screening tool) indicated that Resident #44 had severe cognitive impairment, required supervision for toileting needs and was occasionally incontinent of urine (defined in MDS as less than 7 episodes of incontinence weekly). The 8/26/2020 Quarterly MDS indicated that Resident #44 had severe cognitive impairment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY F695 Based on observation, record review and interview conducted during a recertification survey, it cannot be ensured that the facility provided care consistent with professional standards for 1 of 4 (Resident #35) reviewed for respiratory care. Specifically, for Resident #35, the facility did not ensure the Physician's Order for the prescribed oxygen administration was followed. The findings are: Resident #35 was re-admitted to the facility on [DATE] with diagnoses including Diabetes Mellitus, Asthma, and Coronary Artery Disease. The 6/19/2020 Significant Change MDS (Minimum Data Set Assessment) indicated that Resident #35 had severe cognitive impairment and had received 7 days of antidiuretic therapy. The Comprehensive Care Plan (CCP) dated 8/2/2018 and titled, Altered Respiratory Status Related to Asthma documented a 3/3/2020 intervention that states if oxygen saturation (SPO2) is below 92%, apply oxygen (O2) at 2 liters per minute (LPM). The CCP dated 8/19/20 titled Resident Will Be Monitored for Shortness…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-02 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Pressure Ulcer/Injury F880 Based on observation, interview, and record review conducted during a recertification survey, it could not be ensured that facility staff followed proper hand hygiene during wound care treatment for 1 of 4 residents (Resident #23) reviewed for pressure ulcers. The findings are: Resident #23 was admitted to the facility on [DATE] with diagnoses including Pneumonia, Hip Fracture and Anemia. The Significant Change Minimum Data Set (MDS; a resident assessment tool) dated 5/16/2020 revealed that the resident has severely impaired cognition and multiple pressure ulcers. The Quarterly MDS dated [DATE] indicated that Resident #23 had severely impaired cognition and one stage 3 pressure ulcer. The current Pressure Ulcer Care Plan was initiated on 6/16/2020 to address the right heel pressure wound. Review of the 10/1/2020 Physician's Orders showed an order for Betadine solution 10% apply to right heel topically one time daily for ulcer to right heel. Cleanse with normal saline, pat dry and wipe…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to CARERITE CENTERS — 34 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 3.6 | +1.4 vs chain |
| Health inspection | 4 of 5 | 2.8 | +1.2 vs chain |
| Staffing | 2 of 5 | 2.2 | -0.2 vs chain |
| Quality measures | 5 of 5 | 4.8 | +0.2 vs chain |
The other 33 homes this chain runs (chain average 3.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| EINHORN, SHARON | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY | 37% | since 02/01/2014 |
| FRIEDMAN, DEVORAH | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY | 37% | since 02/01/2014 |
| MINZER, ISRAEL | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 9% | since 02/01/2014 |
| ALEXANDER, SHEELA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 08/04/2025 |
| ALSAFADI, SOHA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/02/2024 |
| ZARCONE, VALERIE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/02/2020 |
| CORTLANDT MANOR REALTY LLC | Organization | ADP OF THE SNF | — | since 05/17/2022 |
| EINHORN, BENJAMIN | Individual | ADP OF THE SNF | — | since 05/17/2022 |
CMS files one row per role, so the 14 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $3.4M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NY
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New York Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 335441. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.