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Arcadia Health And Rehabilitation Center

10095 Hillview Road, Pensacola, FL 32514 · For profit - Limited Liability company · 170 certified beds · (850) 479-4000 Medicare & Medicaid certified

Call the home — (850) 479-4000 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
No harm-level citations or fines — but 7 lower-level deficiencies on record (see below)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a strong health-inspection score (5/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no harm-level citations in the current inspection record
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 5 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
9400 University Pkwy · (850) 208-9777 · Call to confirm hours
Pharmacy
Walgreens0.7 mi
1909 E Nine Mile Rd · (850) 471-9065 · Call to confirm hours
Grocery
Publix0.8 mi
9251 University Pkwy · (850) 473-5000 · Call to confirm hours
Park
Place of worship
9945 Hillview Dr · (850) 477-3221

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 4 to 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.6%8.7%15.4%better
Long-stay residents who lose too much weight2.5%5.5%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.3%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%0.7%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms11.3%4.6%6.5%worse
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.5%2.5%3.3%typical
Long-stay residents whose ability to walk worsened8.2%9.5%16.1%better
Long-stay residents on antianxiety or hypnotic medication3.1%14.4%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%99.2%95.3%typical
Long-stay residents with pressure ulcers3.8%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control19.1%10.5%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table8.8%8.6%17.1%better
Short-stay residents who newly got an antipsychotic medication1.3%1.5%1.4%typical
Short-stay residents given the seasonal flu vaccine100.0%94.7%79.4%better
Short-stay residents rehospitalized after admission23.8%26.1%22.6%typical
Short-stay residents with an outpatient ER visit13.1%9.1%12.0%typical
Long-stay hospitalizations per 1,000 resident days3.292.131.67worse
Long-stay outpatient ER visits per 1,000 resident days1.861.151.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

46.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 186 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

46.1%U.S. median 51.5%
Got home and stayed home
11.2%U.S. median 10.7%
Went back to hospital
60.7%U.S. median 56.6%
Met the expected recovery
0.29U.S. median 0.31
Therapy hours / resident / day
0.15hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 60.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 112 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 44% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF46.1%CMS range 39.6–50.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.2%CMS range 8.2–14.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge60.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge60.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge53.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting79.1%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge97.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 3.9–10.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.201.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.62
RN hours/ resident / day
0.89
LPN hours/ resident / day
2.25
Aide hours/ resident / day
3.76
Total nurse hours/ resident / day
0.40
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 170 beds and averages 141.2 residents a day — about 83% occupied, or roughly 29 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.76 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.62 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.25 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.26 hrs/resident/day on weekends vs 3.95 on weekdays — 17% thinner on weekends. RN hours go from 0.71 to 0.40 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

0
deficiencies at the latest standard inspection (2026-02-04)
3
at the previous standard inspection (2024-11-21)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

  • Potential for harm · Dcited before2024-11-21 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, electronic medical record (EMR), and facility policy review, the facility failed to ensure the interdisciplinary team assessed and determined if a resident was capable of self-administration of medications for 2 of 23 residents sampled for self-administration of mediation. (Residents #118 and #392) The findings include: Resident #392 On 11/18/24 at 11:30 AM, Resident #392 was observed with a tube of Triamcinolone Acetonide (a cream meant to treat skin conditions such as eczema, dermatitis, and allergies) at the bed side. Resident #392 stated he uses this for general itching. He stated the nurses don't know he is using it, and he has been using this medication for 15 years. A second observation on 11/19/24 at 9:00 Am revealed the Triamcinolone cream was still at the bed side table. A review of the EMR for Resident #392 revealed diagnoses of Type 2 Diabetes Mellitus with other specified complication, presence of Cardiac Pacemaker, essential Hypertension, Hyperlipidemia, unspecified, benign Prostatic hyperplasia without lower Urinary tract symptoms,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility failed to store resident care equipment in a sanitary manner in 3 of 24 sampled resident rooms. (rooms [ROOM NUMBER]) The findings include: An observation of room [ROOM NUMBER]'s bathroom was conducted on 11/18/24 at 4:02 PM. Three wash basins (2 labeled with 64 A and one not labeled) and an unlabeled bedpan were observed to be sitting on top of the sink. Further observations of room [ROOM NUMBER]'s bathroom was conducted in the presence of Employee F, the Licensed Practical Nurse Unit Manager, on 11/20/24 at 3:00 PM. Employee F observed and confirmed 3 basins stacked on top of each other and one unlabeled bedpan on top of the sink. She stated the items should be stored in the resident's bed side drawer. (Photographic evidence was obtained.) An observation of room [ROOM NUMBER]'s bathroom was conducted on 11/18/24 at 2:50 PM. Three unlabeled wash basins were stacked on top of each other and an unlabeled urinal was sitting on top of the sink. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to implement the plan of care for 2 of 2 residents sampled for falls. (Residents #46 and #3) The findings include: On 11/18/24 at approximately 11:00 AM, Resident #46 was observed sitting on the fall mat beside the bed. Resident #46 was assisted by staff to return to their wheelchair. A review of the most recent care plan for Resident #46, dated 09/16/2024, described Resident #46 as having potential for falls/injury due to impaired safety awareness, being spontaneous, not remembering to use the call light or ask for assistance, and forgetting to use a walker. Part of her plan included using a Dycem mat in her wheechair's seat to prevent slipping out of the wheelchair. On 11/18/2024 at approximately 2:05 PM, and 11/19/2024 at approximately 1:20 PM and 2:50 PM, Resident #46 was observed using her wheelchair. The seat of the wheelchair was visible during observations and a cushion was used in the seat by Resident #46. However, no Dycem mat was observed in the wheelchair either above or under the cushion in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-17 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide a Notice of Medicare Non-coverage for 1 of 6 residents reviewed. (Resident #8) The findings include: A review of the medical record on 1/16/2024 found no evidence of a Notice of Medicare Non-Coverage (NOMNC) issued to Resident #8 or the resident's representative. In an interview on 1/16/2024 at approximately 2:10 PM, the Director of Nursing (DON) was asked if Resident #8 had run out of Medicare covered days. She stated that, upon admission from the resident's previous facility, they thought Resident #8 had only utilized 32 bed days while at that facility. Resident #8 would have had 8-10 days left upon her discharge in September. They had not realized she had used 62 days at the previous facility. When they had last checked the billing days from the previous facility, it showed Resident #8 had used only 32 days. It was updated later by that facility to show she had 62 days had been used. The DON was asked if they had issued a Notice of Medicare Non-coverage (NOMNC) CMS-10123. She stated that they did not because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-22 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, resident interview, staff interviews, record review, and policy review, the facility failed to ensure the interdisciplinary team assessed and determined a resident was capable of self-administration of medications prior to allowing 1 of 33 sampled residents to self-administer medications. (Resident #106) The findings include: An observation and interview was conducted with Resident #106 on 6/20/2023 at 4:22 PM. A partial bottle of lanthanum carbonate, a partial Symbicort inhaler, and a bottle of Dakin's solution was observed to be sitting on the overbed table. Resident #106 stated he administers the lanthanum carbonate (a phosphate binder) himself because it must be taken when he eats. Further observations of Resident #106's room was conducted on 6/21/2023 at 2:00 PM. The medications remained on the overbed table, even though the resident was out of the facility. (Photographic evidence obtained.) Resident #106's record revealed no physician's order or assessment regarding the self-administration of the medications. A progress note dated 6/10/2023 indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to provide the necessary services needed to maintain personal hygiene to dependent residents for 2 of 3 residents sampled for Activities for Daily Living (ADL). (Residents #481 and #479) The findings include: Resident #481: On 06/19/23 at approximately 12:58 PM, an observation and interview were conducted with Resident #481. She complained of not receiving any help with a bath. Resident #481's hair appears matted and oily, and her general skin appearance noted an oily sheen. Resident #481's husband at bedside reported that he is upset that no one has helped her get a bath and confirmed no information was received upon admission about her plan of care, including bathing. On 06/20/23 at approximately 12:04 PM, an interview was conducted with Resident #481, in which she stated, I had therapy this morning, it went good, but I still haven't had a bath, haven't been offered any assistance with getting one since being here , I asked for some…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, and record reviews, the facility failed to provide appropriate care and treatment in accordance with professional standards to meet the physical needs for 2 of 5 residents sampled for non-pressure related skin conditions. (Residents #481 and #479). The findings include: Resident #481: On 06/19/2023 at approximately 12:55 PM, an observation was made of 2 adhesive gauze dressings to Resident #481's left hip after the resident voiced concerns that staff had not changed the dressings since admission. The dressings were not dated, timed, or initialed. When the resident was asked what the dressings were for, she stated, from surgery, I fell and broke my hip and they had to do surgery to repair it. On 06/20/2023 at approximately 12:00 PM, a second observation was made of 2 adhesive gauze dressings to Resident #481's left hip with no date, time, or initials. The dressing appeared to be the same dressing noted on the prior observation and was lifting on the sides. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to BENJAMIN LANDA — 48 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 53.4+1.6 vs chain
Health inspection 5 of 53.3+1.7 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 4 of 53.5+0.5 vs chain
The other 47 homes this chain runs (chain average 3.4★, per CMS)
1 of 5Christian Heights Nursing and Rehabilitation CentePembroke, KY 1 of 5Golden Gate Rehabilitation & Health Care CenterStaten Island, NY 1 of 5River Haven Nursing And Rehabilitation CenterPaducah, KY 1 of 5Salyersville Nursing and Rehabilitation CenterSalyersville, KY 1 of 5Silver Healthcare CenterCherry Hill, NJ 2 of 5Brookwood Gardens Rehabilitation And Nursing CenteHomestead, FL 2 of 5Cumberland Nursing and Rehabilitation CenterSomerset, KY 2 of 5Elizabethtown Nursing and Rehabilitation CenterElizabethtown, KY 2 of 5Golfview Nursing CenterSaint Petersburg, FL 2 of 5Homestead Rehabilitation & Health Care CenterNewton, NJ 2 of 5Southern Pines Nursing CenterNew Port Richey, FL 2 of 5The Five Towns Premier Rehabilitation & Nursing CeWoodmere, NY 2 of 5Westside Oaks Rehabilitation & Nursing CenterJacksonville, FL 3 of 5Bay Breeze Rehabilitation By HarborviewGulf Breeze, FL 3 of 5Brookhaven Rehab & Health Care Center L L CFar Rockaway, NY 3 of 5Franklin-Simpson Nursing and Rehabilitation CenterFranklin, KY 3 of 5Golfcrest Nursing CenterHollywood, FL 3 of 5Hardinsburg Nursing and Rehabilitation CenterHardinsburg, KY 3 of 5Henderson Nursing and Rehabilitation CenterHenderson, KY 3 of 5Ormond Rehabilitation And Nursing CenterOrmond Beach, FL 3 of 5Pinnacle Multicare Nursing and Rehabilitation CentBronx, NY 3 of 5Premier Nursing and Rehab Center of Far RockawayFar Rockaway, NY 3 of 5Stanton Nursing and Rehabilitation CenterStanton, KY 4 of 5Campbellsville Nursing and Rehabilitation CenterCampbellsville, KY 4 of 5Fordsville Nursing and Rehabilitation CenterFordsville, KY 4 of 5Graceville Rehabilitation By HarborviewGraceville, FL 4 of 5Grand Boulevard Health And Rehabilitation CenterMiramar Beach, FL 4 of 5Gulf Valor Rehabilitation By HarborviewPensacola, FL 4 of 5Irvine Nursing and Rehabilitation CenterIrvine, KY 4 of 5Marianna Nursing And Care CenterMarianna, FL 4 of 5Middleburg Rehabilitation And Nursing CenterMiddleburg, FL 4 of 5Orange Park Rehabilitation And Nursing CenterOrange Park, FL 4 of 5Specialty Health And Rehabilitation CenterPensacola, FL 4 of 5Spring Creek Rehabilitation & Nursing Care CenterBrooklyn, NY 4 of 5Surrey Place Nursing CenterLive Oak, FL 4 of 5The Grandview Nursing and Rehabilitation FacilityCampbellsville, KY 4 of 5Woodcrest Nursing and Rehabilitation CenterElsmere, KY 5 of 5Bayside Health And Rehabilitation CenterPensacola, FL 5 of 5Chautauqua Springs Health CenterDefuniak Springs, FL 5 of 5Eastchester Rehabilitation And Health Care CenterBronx, NY

Showing 40 of 47; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ARCADIA OPERATING HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/06/2021
FLNHO CAPITAL GROUP LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST53%since 04/01/2022
ZBL PANHANDLE 7 LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST27%since 04/01/2022
FISCHEL, MAYERIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST10%since 04/01/2022
VARGHESE, MATHEWIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL10%since 04/01/2022
PETTY, LOISIndividualW-2 MANAGING EMPLOYEEsince 04/01/2022

CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.6M
Net patient revenuemost recent cost report
-6.8%
Operating marginrevenue minus expenses
$2.8M
Related-party expense16% of expenses
Who pays — share of resident-days
Medicaid 57%Medicare 14%Other / private 29%

This home reported $2.8M paid to related parties — landlords or management companies under common ownership — equal to about 16% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$362per resident / day
operating cost
$10,991per month
≈ monthly operating cost
$339per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in FL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.

Typical monthly cost in Florida
$10,342/mo
Nursing home (semi-private)
$12,167/mo
Nursing home (private)
$5,610/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105532. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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