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The Orchards at Big Rapids

805 West Avenue, Big Rapids, MI 49307 · For profit - Corporation · 100 certified beds · (231) 796-3185 Medicare & Medicaid certified

Call the home — (231) 796-3185 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Apr 2026Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$55,711 in federal fines1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $55,711 in federal fines (most recent 2024-03-13)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1310 Woodward Ave · (231) 598-2356 · Call to confirm hours
Pharmacy
101 Maple St · (231) 796-7621 · Call to confirm hours
Grocery
112 S Michigan Ave · (231) 660-9000 · Call to confirm hours
Park
Trestle Bend Dr · (231) 592-4038 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.0%10.8%15.4%better
Long-stay residents who lose too much weight4.9%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder0.7%0.8%0.9%better
Long-stay residents with a urinary tract infection0.6%1.5%2.0%better
Long-stay residents with depressive symptoms2.3%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.1%3.0%3.3%better
Long-stay residents whose ability to walk worsened16.0%12.0%16.1%typical
Long-stay residents on antianxiety or hypnotic medication9.0%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine98.3%95.0%95.3%typical
Long-stay residents with pressure ulcers3.5%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control28.9%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table31.6%14.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine90.2%79.5%79.4%better
Short-stay residents rehospitalized after admission30.5%24.0%22.6%worse
Short-stay residents with an outpatient ER visit7.2%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days1.801.841.67typical
Long-stay outpatient ER visits per 1,000 resident days2.101.641.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 88 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.3%U.S. median 51.5%
Got home and stayed home
11.9%U.S. median 10.7%
Went back to hospital
0.20U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.3%CMS range 40.5–60.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.9%CMS range 8.5–14.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 3.4–11.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.751.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.65
RN hours/ resident / day
0.56
LPN hours/ resident / day
2.10
Aide hours/ resident / day
3.31
Total nurse hours/ resident / day
0.43
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 100 beds and averages 78.8 residents a day — about 79% occupied, or roughly 21 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.31 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.65 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.10 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.48 on weekdays — 17% thinner on weekends. RN hours go from 0.74 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2026-04-22)
4
at the previous standard inspection (2025-03-13)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 11 most serious are shown; the remaining 14 are one tap away and print in full.

  • Actual harm · G2024-03-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed prevent a facility-acquired pressure ulcer, and measure, assess and promote the healing with an appropriate dressing change for one resident (Resident #63) of 1 resident reviewed for pressure ulcers. This deficient practice resulted in Resident #63 developing an unstageable pressure ulcer on the heel. Findings include: The facility provided a policy for Pressure Injuries: Assessment, Prevention and Treatment (undated and unsigned) for review. The policy reflected, 2. Skin will be assessed routinely for the presence of developing pressure injuries and documented on the Nursing Skin Tool .12. Float heels - keep heels off the bed .15. Check placement of splints, casts, and positioning devices to assure they are not causing friction on the resident's skin . Resident #63 (R63): Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R63 admitted to the facility on [DATE]. Brief Interview for Mental Status (BIMS) reflected a score…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-22 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness. Findings Include:On 04/20/2026 at 9:50am, observed in the residents' refrigerator located in East Hall nursing station, a 32-ounce container of Greek yogurt, that was half full, without a resident name or room number and without a date as to when the container was received or opened. When asked who was responsible for labeling the food with resident's information and the date, Dietary Manager (DM) N replied, if the food does not come from the kitchen, it is the responsibility of the staff, who placed the food in the refrigerator.According to the 2022 FDA Food Code section 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD using a REDUCED OXYGEN PACKAGING method as specified under S 3-502.12, and except as specified in (E) and (F) of this section, refrigerated, READY-TOEAT, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and held in a FOOD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-22 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to properly clean 1 Residents (R36's) BiPap (Bilevel Positive Airway Pressure) machine (equipment use to assist in breathing), properly clean a facility glucometer (meter used to test blood sugar) after use and fully operationalize the facility legionella prevention plan and failed to follow Enhanced Barrier Precautions during wound care.Findings included:During an observation on 4/20/26 from 4:30 PM to 4:45 PM, Licensed Practical Nurse (LPN) K was observed checking R74's, R18's, R39's and R4's blood sugar levels with a glucometer machine. LPN K was observed cleaning the glucometer monitor machine with [name brand of germicidal wipes] for 10 seconds prior to and following each blood sugar check. LPN K would wipe the machine with the germicidal wipe and then immediately dry it with a gauze pad. LPN K was also observed putting the glucometer machine in his scrub pocket after he used it on R74 and pulled it out of his pocket at the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY During observation, interview, and record review, the facility failed to provide privacy for 2 of 10 residents (R3 and R39) observed during medication administration.procedures. Findings include:R3 A review of R3's admission Record, dated 4/21/26, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R3's admission Record revealed they had multiple diagnoses that included diabetes, dementia, post-traumatic stress disorder (PTSD), and anxiety. A review of R3's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 3/24/26, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 6 which indicated R3 was severely cognitively impaired. During an interview on 4/22/26 at 3:00 PM, the Nursing Home Administrator (NHA) and Director of Nursing (DON) stated that it was acceptable to give a resident insulin in public areas if the resident was care planned that they did not object. Some residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation refers to Intake 2724753 and Intake 2793094.Based on interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act.and did not report an allegation of abuse and a potential crime to law enforcement for 2 of 5 residents (R77 and R85) reviewed for abuse.Findings include:According to the State Operations Manual (SOM), Alleged violation is a situation or occurrence that is observed or reported by staff, resident, relative, visitor, another health care provider, or others but has not yet been investigated and, if verified, could be noncompliance with the Federal requirements related to mistreatment, exploitation, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property.According to the SOM, section S483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to assess, monitor and properly treat a wound and medical condition, lymphedema for 1 resident (R36) of 3 residents reviewed for wounds and medical care.Findings included:This citation pertains to intake number 2698828Findings included:Review of R36's admission record revealed she was admitted to the facility on [DATE] and pertinent diagnoses included: chronic respiratory failure with hypoxia, chronic diastolic (congestive) heart failure, sleep apnea, lymphedema, and peripheral vascular disease. R36 was her own responsible party.During an observation and interview with R36 on 4/20/26 at 9:47 AM, R36 was in bed. Her lymphedema pump (a device that attaches to the residents' legs to provide intermittent pressure to reduce edema) was on a chair in her room with blankets over and the pump portion the leg tubing was visible. R36 said staff do not consistently put the pump on her and they do not always have time to do all her care.During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to properly transport a resident in a wheelchair for 1 of 21 sampled residents (R39). Findings include:A review of R39's admission Record, dated 4/22/25, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R39's admission Record revealed multiple diagnoses that included diabetes and Alzheimer's Disease. A review of R39's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 2/8/26, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 5 which indicated R39 was severely cognitively impaired. During an observation on 4/20/26 at 4:40 PM, Licensed Practical Nurse (LPN) K was observed pushing R39 in her wheelchair down the hallway from the Therapy Services Occupational Physical Speech Room to R39's room without foot pedals. LPN K just told R39 to raise her feet while she was being pushed down the hallway. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to have ongoing respiratory assessments and documentation of use of a BiPap (Bilevel Positive Airway Pressure) machine for 1 Resident (R36) of 1 Resident reviewed for respiratory equipment use.Findings included: Review of R36's admission record revealed she was admitted to the facility on [DATE] and pertinent diagnoses included: chronic respiratory failure with hypoxia, chronic diastolic (congestive) heart failure, sleep apnea, lymphedema, and peripheral vascular disease. R36 was her own responsible party.Review of R36's physician orders dated 3/8/26 revealed, BiPap at HS (night) with the following settings: EPAP Breath rate: Min IPAP: 9Max IPAP; volume: Flex Pressure relief: on Oxygen bleed.During an interview with Unit Manager (UM) K on 4/21/26 at 2:40 PM, UM K reported that R36 frequently refuses to us her Bipap machine. The Surveyor reported that R36 had been sleeping on and off during the day and did not have the Bipap machine in use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a medication error rate of less than five percent (5%) for 2 of 7 residents (R2 and R3) observed during the medication administration task. Findings include:Resident #2 (R2) A review of R2's admission Record, dated 4/21/26, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R2's admission Record revealed multiple diagnoses that included diabetes. During an observation on 4/21/26 at 8:15 AM, Licensed Practical Nurse (LPN) F administered ten medications to R2, including one tablet of metformin 500 milligrams (mg) (a medication for diabetes). LPN F verbalized the medications and the doses as she was preparing them and placing them in a medication cup. A review of R2's April 2026 Medication Administration Record (MAR) revealed R2 should have received two tablets of metformin 500 mg, not one. Resident #3 (R3) A review of R3's admission Record, dated 4/21/26, revealed they were a [AGE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record reviw, the facility failed to secure medications in 1 of 5 medication carts (200 Hall Medication Cart) or a medication room. Findings include:During an observation on 4/20/26, Licensed Practical Nurse (LPN) K was observed walking away from the 200 Hall Medication Cart to deliver medications to another unit (LPN K had just received and signed for a pharmacy delivery for the facility). LPN K left a 30- count medication card of trazadone 50 milligrams (mg) (a medication for depression) for R15 and a 60-count medication card of acyclovir 400 mg (an antibiotic) for R76 on top of the controlled substances book on the medication cart unattended. LPN K returned to the 200 Hall Medication Cart, moved the two medication cards from on top of the controlled substances book on the right-hand side of the medication cart to the left-hand side on top of the medication cart. LPN K then continued to prepare and administer medications to residents while leaving the trazadone and acyclovir medication cards, unattended on and off, on top of the 200 Hall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain complete and accurate medical records for 1 of 21 sample residents (R85). Findings include: R77 A review of R77's admission Record, dated 4/22/26, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R77's admission Record revealed multiple diagnoses that included dementia and cognitive communication deficit. A review of R77's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 4/10/26, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 0 which indicated R77 was severely cognitively impaired. R85 A review of R85's admission Record, dated 4/22/26, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R85's admission Record revealed multiple diagnoses that included bipolar disorder, dementia, and paranoid schizophrenia. A review of R85's MDS, dated [DATE], revealed they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 14 citations
  • Potential for harm · Ecited before2025-03-13 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to effectively clean and maintain food service equipment potentially effecting 64 residents, resulting in the increased likelihood for cross-contamination and bacterial harborage. Findings include: On 03/11/25 between 9:15 AM and 10:20 AM during the initial tour with Dietitian (B) the following concerns were observed: The hand sink basin was observed visibly soiled from a build-up of grime and scale. Further observation of the hand sink revealed a leak in the plumbing fixture. The drain boards, the backsplash and inside sink basins of the 3-compartment sink (located across from the hand sink) was observed to be soiled and had build-up scale, grime and debris. Walk In Cooler's door (including door handle, ledge, and opening), the shelving and fan compressor grate were visibly soiled with a build-up of dust, food residues/debris, mold and mildew. Walk in Freezer's door, (door handle, ledge, opening) and the flooring were visibly soiled. Kitchen shelving units (located on wall between hood system and the hallway…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow standards of practice for medication administration for two of six residents (Resident #1 and Resident #17) reviewed for professional standards. Findings: Resident #1 (R1) Review of a Face Sheet revealed R1 was a 69 tear old male, last admitted to the facility on [DATE], with pertinent diagnoses of seizure disorder, muscle weakness, cognitive communication deficit, glaucoma, and mild cognitive impairment. During an observation on 03/11/25 at 9:09 AM, R1's morning medications sat on the bedside table in a plastic medication cup. R1 stated that he would take the medications in a bit. During a review of R1's electronic health record (EHR) revealed that there was not an assessment completed for R1 to self administer medications. During an interview on 03/11/25 at 12:17 PM, the Administrator indicated that none of the residents has been successfully assessed to self administer their medications. Resident #17 (R17) Review of a Face Sheet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain sanitary oxygen supplies in 3 (R19, R29 and R115) of 4 residents reviewed for respiratory care from a total sample of 17 residents. Findings: Resident #19 (R19) Review of a Resident Face Sheet reflected R19 admitted to the facility on [DATE]. Review of a Nursing progress note dated 2/19/25 reflected R19 was having low oxygen saturations of 79%-80% and oxygen at 2 liters per nasal cannula was applied by the nurse. On 2/20/25 R19 was diagnosed with bronchitis and prescribed an antibiotic. Review of a General Administration History: 02/01/2025 - 02/28/2025 reflected Change Oxygen tubing, humidification, all oxygen supplies, date new supplies, every Sunday and as needed. Order As Needed Frequency Special Instructions Diagnosis 02/25/2025 - Open Ended Start/End Date 2/25/2025 - open ended. During an observation on 3/12/25 at 7:58 AM, oxygen tubing was draped over the handle to the portable oxygen tank, a clean plastic bag was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1.) involve the resident representative in the psychotropic medication management process for 2 residents (Resident #3 and #45) and 2.) failed to monitor laboratory studies for 1 resident (Resident #33) out of 6 residents reviewed for psychotropic medication use. Findings: Resident #3 (R3) Review of an admission Record revealed R3 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: anoxic brain damage, anxiety, depression, major depressive disorder, and seizure disorder. Review of R3's Psychiatric Consultation Note dated 4/21/25 revealed, .Anoxic brain damage .Plan: He can be impulsive at times. He is on 17.5mg Zyprexa daily, no GDR (Gradual Dose Reduction) have been done per wife's wishes .would recommend to continue to discuss with wife about GDRs . Review of R3's Pharmacy Recommendation signed by the provider 2/28/25 revealed, (R3) is currently taking .olanzapine (Zyprexa) 15 mg .(R3) is due for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1.) Accurately document administration of controlled substances and 2.) Ensure that narcotic medications were administered following the physicians' orders for 4 residents (Resident #5, Resident #7, Resident #9, and Resident #54), reviewed for controlled substances, resulting in medication errors. Findings include: Resident #5 (R5): Review of an admission Record revealed R5 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: peripheral vascular disease. Review of R5's Physician Order revealed, gabapentin capsule; 100mg; once a day to be administered at 10:00 AM. Review of R5's Physician Order revealed, gabapentin capsule; 300mg; once a day to be administered at 10:00 PM. Review of R5's Controlled Substance Proof of Use Form for gabapentin 100mg revealed that on 3/4/24 at 9:12 AM and on 3/4/24 at 9:26 PM a dose of gabapentin was administered. Indicating the incorrect dose of gabapentin was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Deficient Practice Statement B This Citation pertains to Intake Number M100142728. Based on interview and record review, the facility failed to ensure that one resident (Resident #7) of 1 resident reviewed, received the medications necessary to prevent seizures. Findings include: Resident #7 (R7): Review of a Face Sheet revealed R7 originally admitted to the facility on [DATE] with pertinent diagnosis of epilepsy. In an interview on 3/11/24, Family Member (FM) P reported two weeks after R7 admitted to the facility he started to act differently and realized he was not getting his seizure medications which then led to him having a seizure and going to the hospital. Review of the Hospital discharge medications dated 1/20/24 for R7 included brivaracetam (Briviact, an anticonvulsant) 80 mg per G (gastro) tube 2 times daily and Oxcarbazepine (Trileptal, an anticonvulsant) 600 mg per G tube 2 times daily. Review of the Hospital Records dated 1/28/24 revealed R7 went to the hospital with diagnoses of acute seizure and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure: 1.) Hand sink was being used and properly maintained 2.) Food contact surfaces were being maintained in a clean and sanitary condition free from contamination, and 3.) Effectively maintain food and non-food contact areas, affecting 67 residents, resulting in the increased likelihood for cross-contamination and bacterial growth. Findings include: During the initial tour of the kitchen on 3/11/24 between 7:50 AM to 8:30 AM the following issues were observed: An observation of an unidentified man (he disappeared upon entry to the kitchen)was washing a soiled 3 to 4 round black rubber/plastic ring and a piece of drainpipe (from a torn apart 3- compartment sink) in the hand sink. Continuation of hand sink observation, unidentified man waved his hand and activated the automatic paper towel dispenser. A cart of resident mugs (blue) were being stored beneath the paper towel dispenser. The food contact portion of the mug was potentially contaminated when the automatic paper towel dispenser was activated by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a dignified dining experience for 2 residents (Residents #23) R23 and (Resident #63) R63 observed for dining. Findings include: R63: Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R63 admitted to the facility on [DATE]. Brief Interview for Mental Status (BIMS) reflected a score of 0 out of 15 which represents R63 had severe cognitive impairment. The MDS reflected the R63 required 2 staff assistance with all activities of daily living. During an observation of the East Hall on 3/11/24 at approximately 9:29 AM, State Trained Nursing Assistant (STNA) U was observed standing next and over R63 as she fed breakfast to R63. R63 was non communicative and was not able to be interviewed regarding the incident. The reasonable person would find it undignified to be assisted with dining while the staff member stood over them instead of seated at the same level. R23: R23 was admitted to the facility on [DATE], with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide dependent residents with assistance to shower and with personal hygiene for 3 of 4 residents (Resident #23) R23, (Resident #47) R47 and (Resident #63) R63. Findings include: R47: Review of the Face Sheet and Minimum Data Set (MDS) dated [DATE] revealed R47 admitted to the facility on [DATE]. Brief Interview for Mental Status (BIMS) reflected a score of 15 out of 15 which represents R47 was cognitively intact. The MDS reflected the R23 required 1-2 staff assistance with all activities of daily living. During an observation and interview on 3/11/24 at 3:35 PM, Registered Nurse (RN) R was observed removing both R47's socks to inspect his feet. Both socks were soiled, and the right sock had a hole in the heel that was the size of a silver dollar. RN R acknowledged the condition of the socks and stated they would be replaced. During an observation and interview on 3/13/24 at 11:10 AM, R47 was seated in his wheelchair next to his bed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to properly utilize resident equipment for one resident (Resident #53), resulting in the potential for serious injury from falls or entanglement for residents not receiving assistance with propelling in wheelchairs. Findings include: Resident #53 (R53): R53 was admitted to the facility on [DATE], with diagnoses that include repeated falls, muscle weakness, unsteadiness on feet, dysphagia, cognitive communication deficit, and vascular dementia. During an observation on 3/12/24 at 12:25 PM, R53 was observed just walking past South/West Nurse's Station in his wheelchair when State Trained Nursing Assistant (STNA) M approached and asked, Are you ready to go to lunch?STNA M stated to R53, OK pick your feet up. [NAME] M proceeded to push R53 down South Hall and the entire length of the service hall into the dining room without foot pedals on the wheelchair. STNA M pushed R53 to his table, and set him up with his lunch and left. During the observation on 3/12/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to safeguard the confidentiality of medical records for 3 of 67 facility residents [Resident #11 (R11), Resident #14 (R14), and Resident #121 (R121)], resulting in the potential for unauthorized access to resident medical records, and the potential for the loss of resident privacy and confidentiality of their personal health information. Findings include: During an observation on 03/11/24 from 3:20 PM, the computer screen, located on the South Medication Cart was left unattended near the West/South Nurse's Station and open to R14's electronic medication administration record (e-MAR). R14's name, date of birth , payer source, and physician's name were visible to anyone walking by the medication cart. In addition, the computer screen was open to a documentation page, there was partial documentation that had been entered in R14's e-MAR, and the cursor was blinking to indicate the nurse had not been finished with the documentation and more could…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-07 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is related to intakes MI00135808, MI00140665, and MI00136503 Based on observation, interview, and record review, the facility failed to ensure (a) call lights were within reach and (b) fluids were offered between meals throughout the day, for one of four residents (Resident #120) reviewed for accommodation of needs, resulting in the potential for unmet needs, the inability to summon help urgently, and dehydration. Findings: Resident #120 (R120) Review of a face sheet revealed R120 was an [AGE] year-old female, originally admitted to the facility on [DATE], and was placed on hospice in August 2023. R102 had pertinent diagnoses of Dementia and seizure disorder, and was dependent on staff to meet her needs. During an observation on 12/05/23 at 9:25 AM, R120's call lights (2 of them) laid on the floor at the head of the bed, tangled in the bed frame, out of sight and out of reach of R120. A full cup of water sat on the over bed table at the foot of the bed, out of reach of R120. During an observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-07 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #: MI00136503 Based on interview and record review, the facility failed to 1.) accurately document the administration of controlled medications and 2.) ensure controlled medications were administered following the physician order for 5 residents (Resident #119, #122, #123, #125, and #126), reviewed for medication administration, resulting in controlled medications not being administered and the potential for overdose and/or ineffective management of pain, and the potential for drug diversion of controlled substances. Findings include: Resident #119 (R119) Review of R119's Physician Order dated 10/9/23 revealed an order for hydrocodone-acetaminophen (pain medication) 5/325mg to be administered twice a day. Review of R119's Controlled Drug Administration Log revealed that on 12/4/23 R119's hydrocodone-acetaminophen was administered 1 time at 6 PM. Review of R119's December 2023 Medication Administration Record revealed documentation that R119 had received 2 doses of Norco on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-07 · tag F0626 — isolated
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #: MI00138274 Based on interview and record review, the facility failed to 1.) allow a resident to return to the facility after an emergency room (ER) evaluation and 2.) notify the residents DPOA (Designated Power of Attorney) in writing of their appeal rights for 1 resident (Resident #105) reviewed for facility initiated transfers, resulting in Resident #105 being denied return to the facility, the inability of Resident #105's guardian to appeal the involuntary discharge, and the potential for increased stress and lack of appropriate and safe living accommodations. Findings include: Resident #R105 (R105) Review of an admission Record revealed R105 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: intellectual disabilities, anxiety, restlessness, and agitation. R105 required a guardian for decision making. Review of R105's Social Services Note written by Social Services Coordinator (SSC) R and dated 7/10/23 at 3:46…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$55,711 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $55,711 — penalty dated 2024-03-13
  • Medicare payment denial — starting 2024-04-13 for 4 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE ORCHARDS MICHIGAN — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 51.9+1.1 vs chain
Health inspection 3 of 52.0+1.0 vs chain
Staffing 2 of 51.7+0.3 vs chain
Quality measures 3 of 53.4-0.4 vs chain
The other 14 homes this chain runs (chain average 1.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
GUTMAN, ISAACIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 04/01/2025
HOFFMAN, ALEXANDERIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 04/01/2025
KORNFELD, ROBERTIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 04/01/2025
TAUB, JACOBIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 04/01/2025
WHITE LAKE HEALTHCARE LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
BRACE, AMBERIndividualOPERATIONAL/MANAGERIAL CONTROLsince 04/01/2025
NEUMAN, KAYLAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
SOLAREWICZ, MACIEJIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
BIG RAPIDS REALTY HOLDINGS LLCOrganizationADP OF THE SNFsince 04/01/2025
SIGNET HEALTHCARE CONSULTANTS LLCOrganizationADP OF THE SNFsince 04/01/2025

CMS files one row per role, so the 17 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.1M
Net patient revenuemost recent cost report
-10.4%
Operating marginrevenue minus expenses
$572K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 62%Medicare 8%Other / private 30%

This home reported $572K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$403per resident / day
operating cost
$12,241per month
≈ monthly operating cost
$365per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235459. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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