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The Orchards at Wayne

4427 Venoy Rd, Wayne, MI 48184 · For profit - Corporation · 179 certified beds · (734) 729-4436 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuse1 immediate-jeopardy citation$8,991 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,991 in federal fines (most recent 2024-10-03)
  • its independent health-inspection rating is low (2/5)
  • it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
33155 Annapolis St · (734) 467-4134 · Call to confirm hours
Pharmacy
4811 Venoy Rd · (734) 326-6600 · Call to confirm hours
Grocery
Ab Market0.5 mi
4568 Howe Rd · (734) 729-0750 · Call to confirm hours
Park
Forest Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.1%10.8%15.4%better
Long-stay residents who lose too much weight6.6%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.3%1.5%2.0%better
Long-stay residents with depressive symptoms0.3%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%3.0%3.3%better
Long-stay residents whose ability to walk worsened12.8%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication26.3%19.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers3.7%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control17.1%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table32.9%14.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.5%1.1%1.4%worse
Short-stay residents given the seasonal flu vaccine72.1%79.5%79.4%typical
Short-stay residents rehospitalized after admission33.5%24.0%22.6%worse
Short-stay residents with an outpatient ER visit16.0%11.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.361.841.67better
Long-stay outpatient ER visits per 1,000 resident days1.291.641.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 68 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.0%U.S. median 51.5%
Got home and stayed home
11.7%U.S. median 10.7%
Went back to hospital
48.4%U.S. median 56.6%
Met the expected recovery
0.12U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 48.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.12 therapist hours per resident per day in 2026Q1 — more than 9% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.0%CMS range 37.1–57.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.7%CMS range 7.8–15.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge38.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge35.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified75.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting90.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.2%CMS range 5.1–13.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.

Inspection trend

4
deficiencies at the latest standard inspection (2025-11-21)
6
at the previous standard inspection (2024-08-01)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

29 citations, most serious first. The 11 most serious are shown; the remaining 18 are one tap away and print in full.

  • Immediate jeopardy · J2024-10-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake number MI00147248. Based on interview and record review, the facility failed to initiate a Code [NAME] (Notification for a missing resident) in a timely manner for one resident (R703) that was missing from the facility, after identifying that the resident had left the faciity on 9/25/24, unbeknownst to staff, of five residents reviewed for elopement, resulting in the potential for serious injury or death from the resident being outside and unsupervised for an extended period of time. Findings include: The Immediate Jeopardy (IJ) started on 9/25/24 and was identified on 10/3/24. The Administrator was notified of the IJ on 10/3/24 at 3:18 PM, and was asked for a plan to remove the immediacy. The IJ was removed on 9/26/24, based on the facility's implementation of the removal plan as verified onsite on 10/3/24. Although the immediacy was removed, the facility's deficient practice was not corrected and remained isolated with the potential for actual harm that is not immediate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-16 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake 3039764. Based on observation, interview and record review, the facility failed to protect R103's right to be free from verbal abuse by staff. Findings include: Record review revealed the following: on 5/22/2026, a verbal altercation occurred between R103 and Nurse A within the facility. During this incident, Nurse A was overheard by Nurse E stating, I am not your wife, I will blow you out. According to R103, Nurse A said she had a pistol and was going to blow him away. The Police Department was called, and Nurse A was sent home. On 6/16/2026 at 1:15 PM, R103 was interviewed and stated, (Nurse A) threatened to shoot me with her pistol. When queried about how this made him feel, he stated, It made me feel challenged. R103 said he was an ex-marine and stated, I felt like I had to prepare to defend myself. R103 also said that he has nurses within his family, so he is familiar with appropriate behaviors expected of nurses. R103 stated, I know how staff should behave and (Nurse A) is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake 3017670.Based on observation, interview and record review the facility failed to administer medications as ordered and failed to notify the physician when missed medications were not administered for one resident (R902) out of three residents reviewed. Findings include:Record review of electronic medical records (EMR) revealed admission into facility on 10/4/25 with a pertinent diagnosis of Multiple Sclerosis (chronic autoimmune disease) and depression. Review of Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 15 (intact cognition).An observation and interview were conducted on 6/4/26 at 10:03 AM with R902, The resident was observed lying in bed cleaned and groomed appropriately. it was reported that prescribed medications Duloxetine (antidepressant) were not administered as ordered by the physician. It was further reported that nursing staff told R902 it was not available at the facility, and they (staff) were waiting for it to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a comfortable homelike environment for one resident (R87) out of four residents reviewed for safe, clean, homelike environment resulting in R87's personal items getting wet.Findings include: On 9/22/2025 at 10:57 AM, R87 was observed in bed with an approximate two feet by four feet puddle on the floor at the head of bed. When R87 was asked about the puddle, R87 stated There is a leak in the window. It does that every time it rains. My stuff on the windowsill gets wet. When asked if R87 reported the leak, R87 stated, Yes, they are aware of it. It was actively raining during the interview.On 9/23/2025 at 3:29 PM, R87's roommate R82 was interviewed and said the window or air conditioning unit has been leaking for about a year when it rains.On 9/23/2025 at 3:44 PM, R87 was interviewed and said the staff mopped up the water yesterday.On 9/24/2025 at 9:03 AM, there was an active leak on R87's windowsill. It was raining.On 9/24/2025 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-21 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that an allegation of misappropriation of resident property for one (R35) of four residents reviewed for abuse was immediately reported to the State Agency. This failure resulted in the facility not reporting an allegation of missing funds, placing R35 at risk for further potential misappropriation and lack of external investigation.Finding include:On 9/23/2025 at 11:29 AM, R35 was interviewed and said they had missing personal items and missing money. R35 stated, I had clothing, personal items and $200 that went missing. R35 said they reported the missing items to a staff member whose name they could not recall.On 9/24/2025at 11:29 AM, R35's family member was interviewed by phone and said R35 told them about the missing money and they had reported it to staff. The family member said they had spoken with facility staff regarding the missing money and purchased a lock box to secure R35's belongings. The family member stated, I would have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-21 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to update the care plan for one (R28) of four residents reviewed for behavior care plans to include R28's one on one sitter to monitor behaviors. Findings include:On 9/22/2025 at 10:44 AM, R28 was observed sleeping in bed with Certified Nursing Assistant (CNA) C sitting near R28's room's door. When CNA C was asked what she was observing CNA C stated, I'm here to watch R28, I don't know why though.On 9/23/25 at 8:40 AM, CNA C was observed sitting in R28's room. When asked what her job assignment was, CNA C was replied, I'm here for a one on one with R28. When asked the reason, CNA C replied, I'm not sure.On 9/23/2025 at 1:55 PM, Licensed Practical Nurse (LPN) H was interviewed and said R28 had a one-on-one for behavior issues, a history of drinking hand sanitizer, and using marijuana products. LPN H further said that she talked to CNA C upon shift change and let them know to look out for odd behaviors such as drinking hand sanitizer and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-21 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to maintain the physical environment in the dish room in a safe sanitary manner and repair and replace a warming device. This deficient practice had the potential to affect 106 of the 111 residents in the facility. On 9/23/25 at approximately 12:00 P.M. and on 9/24/2025 at 1:28 P.M., during an observation in the dish room the following were observed: The ceiling vents and adjacent ceiling tiles were soiled with ash, lint and residue. Visible strings of lint were attached to the vent covers.The plate warmer used during meal service was broken and not heating plates.The caulking between the dish room table and wall was cracked and detached from the wall. Cracked crevices were noted the entire length of the scrape table.The back splash on the dirty end of the dish machine was not easily cleanable, and the perimeters of the panel had a mold-like substance adhering to the panel edges.Underneath the clean end of the dish machine table, a large hole was present in the wall. There was no excursion or covering to prevent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that only authorized health care professionals administered medication for one resident (R102) out of two residents reviewed for medication administration. Findings include: On 7/2/25 at 10:37 AM, R102 was observed awake and lying in bed. A square shaped, undated patch was observed on the outer part of R102's right knee. Three sides of the square patch appeared smooth, but the fourth side appeared coarse and rough as if it had been cut in two. R102 said the knee patch was applied yesterday along with another one on the tailbone/lower back area. During an observation and interview on 7/2/25 at 11:07 AM of R102's knee with Licensed Practical Nurse/Unit Manager (LPN/UM) D, R102 stated, I was in pain yesterday, and (Therapy Director [TD] E) put patches on me. After exiting R102's room, LPN/UM D said any medication administered to a resident required a physician's order and should be administered by a nurse. On 7/2/25 at 11:13 AM, TD E…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-11-06 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes MI00147383 and MI00147811. Based on observation, interview, and record review, the facility failed to ensure enough kitchen staff were available to prepare and serve meals in a timely manner. Findings include: It was reported to the State Agency that meals were late because of staffing issues. On 11/6/24 at 8:35 AM, LPN A was observed in the 1000 Hall and said breakfast was normally served between 8:30 - 9:30 AM. On 11/6/24 at 8:37 AM, LPN C was observed in the 800 Hall and said breakfast was usually served about 8:00 AM. On 11/6/24 at 8:43 AM, R101 was observed awake, alert, lying in his bed, and able to answer questions. R101 had not been served breakfast at the time of this interview. R101 said that breakfast was served at 10:00 AM. R101's Minimum Data Set assessment dated [DATE] documented intact cognition. On 11/6/24 at 8:45 AM, breakfast meal carts were not observed on Unit 500, Unit 800, Unit 1000 or the large dining room. On 11/6/24 at 9:25 AM, R101 indicated he was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00146507. Based on interview, and record review the facility failed to prevent a resident to resident physical abuse incident, for two sampled residents (R701 and R702) of three residents reviewed for abuse. Findings included: A review of the intake noted, It was reported there was a resident to resident incident that resulted in no injuries. On 10/2/2024 at 12:42 PM, R702 was asked about the incident with R701. R702 explained, R701 was over on 900 hall. R702 stated, I was with my boyfriend and [R701] was coming after him, then after me. R702 continued and explained that R701 hit them in the face and then pulled on their wheelchair. R702 stated, I put my hand up over my face. I guess I wasn't fast enough and [R701] got me in the face. A review of R702's medical record revealed, 8/22/24 20:38 Writer witnessed resident getting hit with close fist on left side of face, neck and shoulder by another resident. Resident denies pain or discomfort, no injuries noted at his time.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-01 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Ensure kitchen sinks were in good repair and warm water was available for hand washing; 2. Properly date-label food stored in the walk-in cooler; 3. Ensure proper cooling of cooked, potentially hazardous (time-temperature for safety) food, mixed vegetables; 4. Ensure pans were properly cleaned; 5. Effectively clean surfaces in the kitchen and commercial ice machine; 6. Maintain cleanable walls in the kitchen; and 7. Ensure used meal trays were not placed on a meal cart during meal pass. These deficient practices had the potential to affect all the residents who consumed food from the kitchen and consumed ice from the ice machine, resulting in the potential for food-borne illness. Findings include: On 7/30/24 at 8:40 AM, during an observation of the kitchen with Dietary Manager (DM) G the following was observed: 1. Caulking around the hand washing sink near the Dietary Manager's office was cracked and separated. DM G said water can get through the cracks. 2. The following food items, observed in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 18 citations
  • Potential for harm · F2024-08-01 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly dispose of rubbish and maintain cleanliness of the outside garbage area, resulting in a visually unappealing property and the potential for harborage of pests. Findings include: On 7/30/24 at 8:34 AM, the gates to the outside fenced in dumpster area were opened. Three dumpsters, approximately 4 to 6 yard bins, were located within the fenced in area. The grounds of the fenced in area were littered with overgrown vegetation and trash, such as a mop handle, used cups, used gloves, used lids, disposable food containers, plastic bags, flattened cardboard boxes, a call light pull cord, smashed cans, two 8-foot metal frames, and a 55-gallon trash can which was half full of dark, murky water and also contained a plastic trash bag and green vegetation. On 7/30/24 at 12:10 PM, the outside dumpster area was observed with District Manager of Environmental Services (DMES) F and Dietary Manager (DM) G. The dumpster area remained littered with trash and the middle dumpster lid was opened. DMES F said the dumpster…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide an appropriately sized wheelchair for one resident (R79) of one resident reviewed for accommodation of needs, resulting in discomfort. On 7/30/24 at 10:51 AM R79 was observed sitting in standard wheelchair (18-inch-wide seat) with abdominal girth and thighs resting directly on the metal part of the wheel chair arms. On 7/31/24 at 8:24 AM R79 was observed self-propelling in a standard wheelchair down the hallway. R79 was asked about her comfort in the wheelchair and stated My wheelchair is too tight. My legs push against the sides. I'm not comfortable. R79 said she was going to the dining hall for breakfast and spends most of the day in the wheelchair. Record review of R79's Electronic Medical Record (EMR) revealed admitted to facility on 3/8/24 with pertinent diagnosis of Mononeuropathies of bilateral lower limbs, Chronic Congestive heart failure. Review of the Minimum Data Set (MDS) dated [DATE] for R79 revealed a Brief interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify the Responsible Representative (RR) of a facility-initiated discharge for one (R76) resident reviewed for transfer. Findings include: A review of the admission Record for Resident #76 (R76) revealed an initial admission date of 11/17/23, readmission date of 11/22/23, and the designation of RR N as R76's emergency contact and guardian. R76's was diagnosed with schizoaffective disorder. A Minimum Data Set (MDS) assessment dated [DATE] documented severe cognitive impairment. A review of R76's clinical record documented the following: Behavior progress note of 11/20/23, created on 11/21/23: Resident spitting at staff, screaming in hallway, pulling at brief, throwing brief contents at staff and at other residents, did not make contact with others, throws self on floor, attempted to distract with candy, TV, activities, unable to distract, continued to scream, swinging arms at staff, unapproachable most of the time due to aggressiveness towards anyone…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to provide timely ADL (Activities of daily living) care to include nail care for one resident (R50) of six residents reviewed for ADL care resulting in dissatisfaction with care. Findings include: On 7/30/24 at 10:24 AM R50 was observed in bed sleeping with both hands contracted into fists with long dirty fingernails. On 7/31/24 at 8:14 AM R50 was observed in bed sleeping with both hands contracted into fists with long dirty fingernails. On 7/31/24 at 1:11 PM R50 stated, My nails need to be cut they are too long. Record review of R50's Electronic Medical Record (EMR) revealed admitted to facility on 10/13/22 with pertinent diagnosis of bed confinement status. Review of the Minimum Data Set (MDS) dated [DATE] for R50 revealed a Brief interview for Mental Status (BIMS) of 15/15 intact cognition and dependent for personal hygiene. On 7/31/24 at 2:18 PM Licensed Practical Nurse (LPN) B was interviewed and agreed R50's fingernails were long with debris under the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to address Medication Regimen Review (MRR) recommendations timely for one resident (R54) of five residents reviewed for a medication regimen review, resulting in the potential for the continuance of unnecessary medications and lack of communication of recommended medication changes between pharmacist and physician. Findings include: On 8/01/24 at 10:34 am review of the clinical record documented R54 was initially admitted into the facility on 5/1/24 and readmitted on [DATE] with diagnoses that included hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, type 2 diabetes mellitus with diabetic neuropathy, panic disorder, episodic paroxysmal anxiety, undifferentiated schizophrenia, and bipolar disorder. According to the admission Minimum Data Set assessment, R54 had moderate impaired cognition and dependent for most activities of daily living. Review of R54's physician orders documented the resident's current medications…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-20 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00142000 and MI00142648. Based on observation, interviews and record review, the facility failed to respond to a resident's call light in a timely manner for one resident (R616) out of four residents reviewed for call light response times, resulting in the potential for resident frustration and unmet care needs. Findings include: In an observation on 3/20/24 at 8:14 a.m., a screen at the nurses station revealed R617's call light was on for 29 minutes. At 8:17 a.m., the call light was on for 32 minutes and 8:20 a.m. for 35minutes. In an observation and interview on 3/20/24 at 8:24 a.m., R617's call light was not on. R617 reported the call light was on for over an hour and staff just turned it off one minute ago. R617 reported asking for some milk but was told to wait. In an interview on 3/20/24 at 8:26 a.m. Licensed Practical Nurse (LPN) C reported a call light should be answered within 5 to10 minutes. LPN C then reported Certified Nursing Assistant (CNA) D was assigned to R617.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-20 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00141842 and MI00142000. Based on observation, interview and record review, the facility failed to ensure pressure ulcer treatments were consistently provided as ordered for one (R616) out of three residents reviewed for pressure ulcers. Findings include: Review of an admission Record revealed, R616 readmitted to the facility on [DATE] with pertinent diagnoses which included Pressure Ulcer of Sacral Region Stage 3 (full-thickness skin loss potentially extending into the subcutaneous tissue layer) and Type 2 Diabetes. Review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R616 had no cognitive impairment with a Brief interview for Mental Status (BIMS) score of 15, out of a total possible score of 15 and had a stage 4 pressure ulcer (exposing underlying muscle, tendon, cartilage or bone) that was not present on admission. Review of Physician orders revealed R616 had orders to treat the left ischial every day shift, which was last revised on 2/6/24. Review of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-05-22 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain sanitary conditions in the kitchen resulting in an increased potential for cross contamination of food and foodborne illness, potentially affecting all residents who receive oral food meal services out of the facility's total census of 116 residents. Findings include: 1. On 5/16/23 at 10:32 AM, Cook, staff C, was observed donning gloves prior to washing their hands after touching refrigerator door handles, prep counters, the upright stove door handles and baking sheets. On 5/16/23 at 10:44 AM, staff C, was observed donning gloves prior to washing their hands after touching their clothing, refrigerator door handles, thermometers, and food prep counters. On 5/16/23 at 10:36 AM, 11:29 AM, and at 11:33 AM, staff C was observed not washing their hands between removing and donning gloves while conducting food preparation. On 5/16/23 at 11:39 AM, surveyor inquired with the Dietary Supervisor, staff A, on the hand hygiene expectations for staff when they choose to use gloves as a hand barrier to which they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-05-22 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately implement an antibiotic stewardship program when two residents (R45 and R53) reviewed for antibiotic stewardship had incorrect and incomplete information documented on the Infection Surveillance Report and Infection Line Listing resulting in the potential for inaccurate infection surveillance in the facility including communicable infections. This deficient practice has the potential to affect all residents residing in the facility. Findings include: Resident 45 On 5/16/23 at 10:10 AM R45 was observed in his wheelchair with a dressing to his left foot. R45 said that he had recently received a couple intravenous antibiotics for his foot infection. R45 no longer had an intravenous access or was receiving antibiotics. According to R45's Electronic Health Record (EHR), the resident re-admitted to the facility on [DATE] with a diagnosis of localized skin infection of the left foot. R45 was prescribed the following intravenous…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-22 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide pneumococcal vaccination for three residents (R32, R119, and R45) out of 5 reviewed for immunizations resulting in the potential for respiratory infection. Findings include: In an interview on 5/18/23 at 11:42 AM with Assistant Director of Nursing (ADON) and Infection Control Nurse P there was no documentation provided to reflect the facility had been monitoring who had received the Pneumococcal Vaccine. When asked how do you verify if a resident has vaccination she revealed she would review hospital admissions records and talk to the resident's family. The ADON reviewed the electronic medical record for R32, R119, and R45 and could not locate documentation that staff offered the Pneumococcal Vaccination. Record Review for R32 admitted on [DATE] diagnosis schizo affective disorder, unspecified atrial fibrillation age of 68 meets eligibility for vaccine. R32 had no documentation (no declination or consent forms) to indicate that pneumococcal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-22 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure that all kitchen equipment is maintained in a safe, and originally approved operating condition resulting in an increased potential for harm. Findings include: On 5/16/23 at 11:25 AM, the automatic sensing designated handwashing sink was observed not functioning while the surveyor attempted to wash their hands. At this time upon interview with Dietary Supervisor, staff A, on the current status of the sink they stated, it hasn't worked for a while now. We just have the one handwashing sink we use right now. On 5/16/23 at 11:26 AM, the surveyor inquired with staff A on how work orders are placed in the facility for repairs or replacement of items such as the designated handwashing sink to which they replied, I'm still only about two months in this position, but we have an electronic reporting system, and we also can follow up verbally. I know maintenance was just in here over the weekend, but I'm not sure why this is still like this. Maybe they are waiting on a part?. At this time the surveyor asked staff A if they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-22 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure advanced directives were updated, accurate, and in place for two residents (R76 and R111) of four residents reviewed for advanced directives (a legal document that allow a person to identify decisions about end-of-life care ahead of time), resulting in the potential for denial of the resident's right to have life sustaining or withheld decisions honored. Findings Include: Resident #76 Review of an admission record revealed, Resident #76 (R76) admitted to the facility on [DATE] with pertinent diagnosis which included Cerebral Ischemia, Moderate Protein-Calorie Malnutrition, and Dementia. Review of a Minimum Data Set (MDS) assessments, with a reference date of 4/18/23 revealed R76 had moderate cognitive impairment. Review of a Code Status/Do not Resuscitate Directive with a signed date of 5/12/23 revealed R76's guardian elected Do not Resuscitate (DNR). Review of a Physician order with a start date of 1/12/23 revealed, R76 had an order AD (Advance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to revise an individualized, person-centered care plan for one (R76) of four residents reviewed for advance directives, resulting in the potential for residents receiving care to not meet their individualized needs and preference. Findings include: Review of an admission record revealed, Resident #76 (R76) admitted to the facility on [DATE] with pertinent diagnosis which included Cerebral Ischemia, Moderate Protein-Calorie Malnutrition, and Dementia. Review of a Minimum Data Set (MDS) assessments, with a reference date of [DATE] revealed R76 had moderate cognitive impairment. Review of a Code Status/Do not Resuscitate Directive with a signed date of [DATE] revealed R76's guardian elected Do not Resuscitate (DNR). Review of a Physician order with a start date of [DATE] revealed, R76 had an order AD (Advance Directive) 1: FULL CODE. Review of an Care Plan revealed R76 had a focus, Code Status: I have reviewed my advanced directives with the social…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes MI00128176, MI00131385, and MI00134610 Based on observation, interview, and record review, the facility failed to ensure showers were provided consistently for two of 11 residents (R40 and R53) reviewed for activities of daily living, resulting in the potential for diminished dignity, alteration in skin integrity and body odors. Findings include: Resident #40 In an interview on 5/16/23 at 12:15 p.m., Resident #40 (R40) reported she has not had a shower in two weeks, and they should get one twice a week. Review of an admission record revealed, R40 admitted to the facility 2/1/22 and readmitted on [DATE] with pertinent diagnosis which included Dementia and Anxiety Disorder. Review of a Minimum Data Set (MDS) assessment, with a reference date of 2/8/23 revealed R40 had cognitive impairment with a Brief interview for Mental Status (BIMS) score of 8 out of 15 and required extensive assistance of one staff with bathing. Review of shower documentation for R40 from February through May…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two deficient practices. Deficient practice #1. This citation pertains to Intake MI00129935. Based on interview and record review the facility failed to properly assess a resident (R126) following a suspected fall of two residents reviewed for falls, resulting in the potential for an unidentified head injury. Findings include: A review of R126's medical record revealed R126 was admitted to the facility on [DATE] and was discharged on 3/8/23. R126 had medical diagnoses of the following: bed confinement status, abnormalities of gait and mobility, muscle weakness, and intracranial (within the skull) injury with loss of consciousness. A review R 126's Quarterly MDS dated [DATE], R126 had a Brief Interview of Mental Status (BIMS) score of 0 out of 15 (severely impaired cognition). Also, R126 was totally dependent with two-person assistance for bed mobility and transfer. According to R126's incident report dated 7/22/22, R126 had an unwitnessed fall. Licensed Practical Nurse (LPN) F documented,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement interventions to prevent the development of pressure ulcers for two residents (R119 and R53) of eight residents reviewed for pressure ulcers resulting in R119 developing pressure ulcers identified as Deep Tissue Injuries (DTI) (intact or non-intact skin with localized area of persistent non-blanchable deep red, maroon, purple discoloration or epidermal separation revealing a dark wound bed or blood filled blister) on both heels and a stage 2 (Partial-thickness skin loss with exposed dermis) on the left lateral ankle along with the potential for R53 to develop additional pressure ulcers on heels. Findings include: On 5/16/23 at 11:32 AM R119 was observed seated in geriatric chair with both foot/ankle Kerlix dressings dated 5/16/23. On 5/17/23 at 8:24 AM R119 was observed in bed in a supine position with both heels resting directly on the mattress. Both feet were externally rotated (feet pointed out) heels in full contact with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-22 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure podiatry services and treatment were provided in a timely manner for one resident (R111) of one resident reviewed for foot care, resulting in discomfort and pain from elongated toenails. Findings include: On 5/16/23 at 12:11 p.m. during the initial pool process, R111 was observed resting in bed. The resident presented as alert, oriented to person place, situation, and able to make all needs known. During the resident interview, the resident complained of needing her toenails cut. R111 removed the blanket, exposing her feet. The left foot toenails were long, thick, and discolored. The big toenail was curved to the left. The right foot also had long, thick, discolored toenails. The big toenail appeared to have been broken and exposed thick dried skin from the top of the toe to the top of the nail. The resident stated, I have been asking for my toenails to be cut since I got here. I need this sucker cut (referring to left big toenail). It has been bothering me. That's why I have to wear these types of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-22 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00130600. Based on observation, interview, and record review, the facility failed to provide appropriate care and services for three residents (R53, R69, and R130) of five residents reviewed for foley care resulting in the delayed detection and treatment of urinary tract infection, the potential for urethral trauma, and the potential for urinary infections to go undetected. Findings include: Resident 69 On 5/16/23 at 12:00 PM, R69 was observed in bed receiving incontinence care by two staff members. R69 told staff, It hurts when I pee. It hurts down there. Resident pointed to her bladder area. R69 was observed to have a foley catheter draining cloudy amber colored urine with mucus shreds into a collection bag. The catheter tubing had a creamy residue coating that was visible on the inside of the catheter tubing. R69 did not have an anchoring device to secure the foley catheter tubing to her thigh. R69's family member was present and said, Yesterday, she (R69) told the nurse it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,991 in federal fines across 1 penalty.

  • $8,991 — penalty dated 2024-10-03

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE ORCHARDS MICHIGAN — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.9-0.9 vs chain
Health inspection 2 of 52.0≈ chain avg
Staffing 1 of 51.7-0.7 vs chain
Quality measures 3 of 53.4-0.4 vs chain
The other 14 homes this chain runs (chain average 1.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
FRANK, ANGELIndividualW-2 MANAGING EMPLOYEEsince 11/01/2021
HACKETT, DIONNEIndividualW-2 MANAGING EMPLOYEEsince 11/01/2021

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.9M
Net patient revenuemost recent cost report
-5.1%
Operating marginrevenue minus expenses
$2.3M
Related-party expense16% of expenses
Who pays — share of resident-days
Medicaid 49%Medicare 5%Other / private 46%

This home reported $2.3M paid to related parties — landlords or management companies under common ownership — equal to about 16% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$329per resident / day
operating cost
$10,008per month
≈ monthly operating cost
$313per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235521. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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