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Roosevelt Park Nursing and Rehabilitation Communit

1300 West Broadway Avenue, Muskegon, MI 49441 · For profit - Corporation · 39 certified beds · (231) 755-2221 Medicare & Medicaid certified

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Flagged for abuse
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0602), cited Sep 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
855 Oakridge Rd · (231) 755-6038 · Call to confirm hours
Pharmacy
Rite Aid0.6 mi
2635 Henry St · (231) 755-0500 · Call to confirm hours
Grocery
Aldi0.5 mi
2715 Henry St · (855) 955-2534 · Call to confirm hours
Park
Glenside Blvd · Typically dawn to dusk
Place of worship
1256 W Broadway Ave · (231) 375-0416

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.0%10.8%15.4%better
Long-stay residents who lose too much weight4.3%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms1.9%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.5%3.0%3.3%typical
Long-stay residents whose ability to walk worsened2.7%12.0%16.1%better
Long-stay residents on antianxiety or hypnotic medication10.2%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine96.8%95.0%95.3%typical
Long-stay residents with pressure ulcers8.5%5.1%4.7%worse
Long-stay residents with worsening bladder/bowel control3.8%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table11.1%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine66.0%79.5%79.4%worse
Short-stay residents rehospitalized after admission8.9%24.0%22.6%better
Short-stay residents with an outpatient ER visit4.4%11.7%12.0%better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

52.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 29 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

52.1%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
60.0%U.S. median 56.6%
Met the expected recovery
0.43U.S. median 0.31
Therapy hours / resident / day
0.20hours / resident / day
Physical therapy
0.16hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 60.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 20 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.43 therapist hours per resident per day in 2026Q1 — more than 72% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF52.1%CMS range 38.5–65.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 6.9–17.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge60.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge55.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge60.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.201.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.65
RN hours/ resident / day
1.00
LPN hours/ resident / day
2.27
Aide hours/ resident / day
3.92
Total nurse hours/ resident / day
0.37
RN hoursweekends
46.9%
Total nursing turnover
75.0%
RN turnover

How full it usually is: this home is certified for 39 beds and averages 34.0 residents a day — about 87% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.65 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.27 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.44 hrs/resident/day on weekends vs 4.12 on weekdays — 16% thinner on weekends. RN hours go from 0.76 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 47% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

18
deficiencies at the latest standard inspection (2026-04-02)
17
at the previous standard inspection (2025-06-05)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

52 citations, most serious first. The 10 most serious are shown; the remaining 42 are one tap away and print in full.

  • Potential for harm · F2026-04-02 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that they had Registered Nurse (RN) coverage for at least 8 consecutive hours a day for 1 of 30 days (3/8/26) reviewed for RN coverage. Findings include: A review of the Daily Staffing sheets, dated 3/1/26 to 3/30/26, revealed the following that on Sunday 3/8/26 the facility had no RN coverage listed for that day. During an interview on 04/02/2026 at 10:30 AM, the Nursing Home Administrator (NHA) stated that she did not know why the Daily Staffing sheet for 3/8/26 did not include RN hours. She stated her Payroll Based Journal (PBJ) Staffing Data Report showed she had RN coverage for that day. The NHA stated that the staffing sheets that she provided to the survey team were the ones that they start the days with and if there was a change to the staffing sheets, it should be reflected on it. The NHA stated she did not know why the staffing sheet for 3/8/26 was not changed to reflect RN coverage. A copy of the facility's PBJ Staffing Data Report for 3/8/26, nursing working schedule with the actual hours worked by staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to effectively clean and maintain food service equipment affecting 34 residents, resulting in the increased likelihood for cross-contamination, equipment failure and harborage conditions. Findings include:On 03/31/2026 at 9:05 AM, upon entering the kitchen for the initial tour [NAME] X revealed that the Dietary Manager had come in this morning, tossed his keys on his desk then stated he quit, he was done. We have someone coming to help us but right now, I'm in charge. [NAME] X was able to demonstrate knowledge. The Raetone and True Cooler Units were observed to have torn and improperly fitting door seals. Observation hood system revealed the light fixture located inside the hood system was not working resulting in insufficient amount of lighting to staff while they cooked. Further observation revealed the toggle switch that was used to turn on/off the lights was broken clean off the outside of the hood system. Review of the FDA 2017 Food Code Section, 4-501.11 Good Repair and Proper Adjustment. Reflects the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-02 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow policies and procedures for enhanced barrier precautions (EBP), hand hygiene, and monitoring for infection control practices for 2 (R14 and R24) of 2 residents reviewed for infection control. Findings include: Review of a Face Sheet revealed R14 originally admitted to the facility on [DATE] and had pertinent diagnoses of hemiplegia and hemiparesis (one-sided weakness), vascular dementia, and blindness in right eye. Review of the Care Plan revealed R14 is severely cognitively impaired. Review of the Care Plan revealed R14 received tube feedings and required enhanced barrier precautions (EBP) related to his feeding tube. R14 was also incontinent of bowel and bladder. During an observation and an interview on 3/31/26 at 1:35 PM, Certified Nursing Assistant (CNA) G started to provide incontinence care for R14 without the appropriate personal protective equipment. CNA G proceeded to provide care with her long hair hanging down touching…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-02 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to honor a resident's desire for showers for 1 of 1 resident (R6) reviewed for choices. Findings include: A review of R6's Face Sheet, dated 4/1/26, revealed they were an [AGE] year-old resident admitted to the facility on [DATE]. In addition, R6's Face Sheet revealed they had multiple diagnoses that included depression and generalized muscle weakness. A review of R6's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 2/4/26, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15 which revealed R6 was cognitively intact. In addition, R6's MDS revealed they needed supervision or touching assistance (Helper provides verbal cues and/or touching/steadying and/or contact guard assistance as resident completes activity. Assistance may be provided throughout the activity or intermittently) for showers. During an interview on 03/31/2026 at 9:30 AM, R6 stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-02 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to ensure licensed nurses followed professional standards of practice related to medication storage, medication administration, medication administration documentation, and treatment documentation for 4 residents (R2, R14, R110 & R111) out of 24 residents reviewed for professional standards. Findings Include: R14Review of a Face Sheet reflected R14 admitted to the facility with diagnoses that included hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, epilepsy, dysphagia following cerebral infarction (difficulty swallowing after a stroke), gastrostomy (feeding tube) and contractures. During an observation on 6/3/26 at 8:50 AM, Certified Nurse Aide (CNA) C and CNA D entered R14's room to assess his need for a brief change. R14 did not have bilateral palm protectors in place, and R14's left eye was matted with thick drainage. During the observation, CNA C attempted to place a palm protector (hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-02 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide activities for 1 (R14) of 1 resident reviewed for activities.Findings include:Review of a Face Sheet revealed R14 originally admitted to the facility on [DATE] and had pertinent diagnoses of hemiplegia and hemiparesis (one-sided weakness), vascular dementia, and blindness in right eye. Review of the Care Plan revealed R14 is severely cognitively impaired. During an observation on 3/30/26 at 9:49 AM, R14 was lying in bed in his room. In an interview on 3/30/26 at 12:31 PM, the Guardian of R14 reported she had concerns of R14 being in bed all day and not attending activities. R14 liked religious activities like singing gospel songs and church activities. The Guardian reported R14 had not had a care conference in at least 6 months. During an observation on 3/31/26 at 9:16 AM, R14 was observed sleeping in bed. During an observation on 3/31/26 at 10:09 AM, R14 was lying in bed. During an observation on 3/31/26 at 11:40 AM, R14 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation refers to Intake 2806247 in addition to the recertification survey. Based on observation, interview, and record review, the facility failed to prevent accidents and/or maintain an environment that was free from accident hazards for 2 of 4 residents (R2 and R14) reviewed for accidents and/or accident hazards, for the bathrooms in 6 of 9 resident rooms (room [ROOM NUMBER], room [ROOM NUMBER]/21, room [ROOM NUMBER]/24, room [ROOM NUMBER]/29, room [ROOM NUMBER], room [ROOM NUMBER]/33) reviewed for water temperatures, and 1 of 2 shower rooms (West Shower Room) reviewed for accident hazards. Findings include:An Environmental tour of the facility began on 4/01/26 at 12:05 PM with Director of Maintenance (DoM) K. During an observation of the [NAME] Shower Room on 04/01/2026 at 12:20 PM, the bathroom hand sink was noted to be missing the cold-water knob/handle and the water temperature coming out of the faucet was tempted at 130.3 degrees F. The hot water temperature coming out of the shower was 127.1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-02 · tag F0849 — pattern
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have regular hospice visits documented and/or communication for 1 (R36) of one resident reviewed for hospice services. Findings include:Review of a Face Sheet revealed R36 revealed she was receiving hospice services. Review of the Facility Matrix (Centers for Medicare/Medicaid Services (CMS) Form 802) that listed resident names with triggered care areas provided on 3/30/26 revealed R36 was not triggered for hospice services. Review of the Physician Order for R36 dated 1/9/26 revealed: This resident requires hospice services. Nurse: Monday; Aide: Tues/Fri. Review of the Electronic Medical Record (EMR) for R36 revealed no consistent documentation the resident was receiving regular Hospice visits. During an interview and record review on 3/31/26 at 12:27 PM, Licensed Practical Nurse (LPN) D reported hospice staff will give a verbal report when they visit but no formal sign in to show they were there. A hospice binder for R36 was provided with some handwritten visit documentation but did not reflect the weekly visits for R36.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-02 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure vaccinations were offered and up to date according to the Centers for Disease Control (CDC) for 5 Residents (R6, R7, R31, R44, and R45) of 5 residents reviewed for vaccinations. Findings include:Review of the Electronic Medical Records (EMR) for R6, R7, R31, R44, and R45 on 3/31/26 revealed they did not have any vaccination information documented and/or any informed consent forms completed.In an interview on 3/31/26 at 8:25 AM, the Regional Nurse Consultant (RN) A verified all 5 residents (R6, R7, R31, R44, and R45) did not have any of their vaccinations entered the EMR and reported all 5 residents were not up to date on all their vaccinations. RN A reported she would look into the online [name of State vaccine registry] that may have some of their vaccinations in the past registered in the system.In a follow-up interview on 3/31/26 at 2:31 PM, RN A reported all vaccinations were to be offered upon admission and confirmed the 5 residents (R6, R7, R31, R44, and R45) were not newer admissions. RN A reported the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-02 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure that equipment was being maintained in proper working order, potentially affecting all residents that use the hot water, and eat food provided by the kitchen.Findings include:During an initial tour of the kitchen on 3/31/26 at 9:05 AM, the following concerns were observed: 1.) Raetone 2 Door Coolers door seals were no longer sealing properly and was maintaining a temperature of 44 F. (3 Degrees above the highest cold holding temperature.)2.) The True 2 Door Cooler Unit- had torn door seals.3.) Light fixture located inside the hood system did not work and provided no light to staff while they cooked the residents food. Further observation revealed the toggle switch that was used to turn on/off the lights was broken off of/removed from the hood fixture.4.) Observation of the water lines on the Coffee and Juice Machines reflected that they did not have backflow prevention. Further observation of the coffee and juice machines reflected they were not connected to a water filter.During an environmental tour…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 42 citations
  • Potential for harm · D2026-04-02 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to submit and ensure an accurate and timely Minimum Data Set (MDS) for 1 Resident (R11) of 4 residents reviewed for Resident Assessments.Findings: R11A review of R11's Face Sheet, dated [DATE], revealed the resident admitted to the facility on [DATE] and expired on [DATE]. R11's Face Sheet revealed they had multiple diagnoses that included Alzheimer's disease, anxiety disorder, spinal stenosis, Chronic Obstructive Pulmonary Disease and Squamous Cell Carcinoma on skin of scalp and neck. Review of R11's progress notes revealed he expired on [DATE]. During an interview on [DATE] at 12:25 PM, MDS Coordinator P revealed they had not completed a Discharge MDS for this resident and the last MDS completed was his admission MDS on [DATE]. During an interview on [DATE] at 12:33 PM, Regional Nurse A revealed that [Name of MDS Coordinator] was unsure of the MDS procedure for discharge/death of a resident. Regional Nurse A stated she was now aware that R11 had not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-02 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to address Pre-admission Screening/Annual Resident Review (PASARR) in a timely manner for 1 Resident (R35) out of 17 reviewed.Findings include:Review of Social Service Policy & Procedure for Pre-admission admission PROCESS reviewed Date 01/25, revealed, Social Services we'll review each potential resident's Sycho social and behavioral needs and Pre-admission Assessment and Annual Resident Review (PASARR) as available from the referral Source prior to determining appropriateness of placement. Procedure: . 2. Social Services will ensure that the referring party obtains a Level 2 PASARR screening, when indicated. 3. Social services will determine the needed facility services and programs to meet the potential resident's psychosocial and behavioral needs based upon pre-admission assessment and PASARR information.Review of facilities form CMS-802 Matrix for Providers failed to reflect residents that required a PASARR Level II.R35Review of R35's Electronic Medical Record (EMR) on 3/31/26 at 9:34 AM revealed PASARR Level I was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide daily care for one (R14) of one resident reviewed for cares of a dependent resident. Findings include:Review of a Face Sheet revealed R14 originally admitted to the facility on [DATE] and had pertinent diagnoses of hemiplegia and hemiparesis (one-sided weakness), vascular dementia, and blindness in right eye. Review of the Care Plan revealed R14 is severely cognitively impaired. During an observation on 3/30/26 at 9:49 AM, R14 was lying in bed, and his hands appeared to be contracted. Hand splints were observed sitting across the room on a table. In an interview on 3/30/26 at 12:31 PM, the Guardian of R14 reported concerns of not having a care conference in a long time to review R14's care. The Guardian reported concerns of R14 not being provided oral care. The Guardian reported she had concerns of R14 being in bed all day and not attending activities. R14 liked religious activities like singing gospel songs and church activities.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure oxygen tubing was dated for 1 (R20) and the oxygen concentrator filter was clean for 1 (R14), of 2 residents reviewed for respiratory devices.Findings include: R20 A review of R20's Face Sheet, dated 3/31/26, revealed resident admitted to the facility on [DATE] with diagnosis that included Chronic Obstructive Pulmonary Disease, Peripheral Vascular Disease, and Interstitial Pulmonary Disease. An observation on 03/30/2026 at 10:19 AM, revealed R20 was receiving 4.5 L of oxygen via nasal canula. The oxygen tubing was observed to be undated. An observation on 3/31/2026 at 08:26, revealed R20 was in her wheelchair receiving oxygen via nasal cannula. The oxygen tubing was observed to be undated. Review of physician orders reflected, Oxygen tubing to be changed weekly and dated. Clean oxygen filter weekly. Once A Day on Sun 01/02/2024 - Open Ended. During an interview on 03/31/2026 at 11:51 AM, Regional Nurse A stated, Oxygen tubing was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-02 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to timely notify necessary parties, provide support and follow-up for 1 Resident (R27) out of 3 Residents having a psychosocial adjustment difficulty causing delay in care, services and the potential for further psychosocial, mental, and potential physical harm. Findings include:R27A review of R27's Face Sheet, dated 4/1/26, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. R27's Face Sheet further revealed they had multiple diagnoses that included chronic diastolic (congestive) heart failure, macular degeneration, paroxysmal atrial fibrillation, muscle weakness, need for assistance with personal care and chronic kidney disease.A review of R27's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 2/19/26, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 14 which revealed R27 was cognitively intact.Review of R27's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-02 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to properly label medications in 1 of 1 medication carts inspected (West Medication Cart). Findings include: During an observation on 03/20/26 at 2:29 PM, the medication cart was inspected with Licensed Practical Nurse (LPN) S. The following observations and interviews were made: - An albuterol sulfate HFA box had 37D (a room number) written on it. However, the box and the inhaler did not have any pharmacy labels (they had been torn off) or identifying information that would indicate who the inhaler belonged to if it should become separated from the box and/or an open/discard date on the inhaler. LPN S stated she did not know who the inhaler belonged to (whether it was the resident in room [ROOM NUMBER]D or a resident that had previously been in that room). - A fluticasone propionate 50 mcg nasal spray had 16 (a room number) written on the box. However, the box and the nasal spray did not have any pharmacy labels or identifying information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-02 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain complete and accurate medical records for 1 of 17 sampled residents (R9). Findings include: A review of R9's Face Sheet, dated [DATE], revealed R9 was a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R9's Face Sheet revealed they had multiple diagnoses that included bipolar disorder, mild cognitive impairment, cognitive communication deficit, obsessive-compulsive disorder (OCD), depression, and dementia with psychotic disturbance. A review of R9's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated [DATE], revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 4 which revealed R9 was severely cognitively impaired. A review of R9's electronic medical record (EMR), dated [DATE] to [DATE], revealed R9 had Letters of Guardianship (a court document appointing a guardian to a resident who is unable to make medical decisions) that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-17 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake # 2614154Based on interview and record review, the facility failed to prevent misappropriation of residents narcotic medication for 2 residents (Resident #1 and #2) and monitor and investigate the potential/ongoing misappropriation of resident narcotic medication for 4 residents (Resident #2, #3, #4, and #6) out of 7 residents reviewed for the misappropriation of narcotics, resulting in the diversion of narcotic medications and the potential for ongoing diversion of narcotic medications. Findings:Resident #1 (R1)Review of an admission Record revealed R1 was a [AGE] year-old male, admitted to the facility on [DATE].Review of R1's Order Summary dated 3/3/22 revealed, Norco (hydrocodone-acetaminophen) tablet; 10-325 mg; amt: 1; oral Three Times A Day; 07:00 AM, 01:00 PM, 07:00 PM.Review of R1's Controlled Substances Proof of Use sheet in the column Quantity Remaining revealed:*On 8/22/25 at 7:20 AM there were 19 tabs of Norco remaining.*On 8/22/25 at 11:42 AM (the next entry) there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-06-05 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement a system to prevent, recognize, and control the onset and spread of infection among staff and residents. Findings: Per the CDC, a norovirus outbreak is defined as an occurrence of two or more similar illnesses resulting from a common exposure that is either suspected or laboratory-confirmed to be caused by norovirus . Exclude ill personnel from work for a minimum of 48 hours after the resolution of symptoms. Resident #20 (R20) Review of an admission Record revealed R20 was a [AGE] year-old female, admitted to the facility on [DATE]. Review of the Resident Infection Control Log revealed that R20 began having gastrointestinal symptoms on 2/24/25 with a positive result of norovirus on 2/28/25. Review of the Employee Infection Control Log revealed: *On 2/23/25 a Certified Nursing Assistant exhibited gastrointestinal symptoms with aches/pain, nausea, and vomiting. There was no order for culture to confirm a norovirus diagnosis. Last symptom was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain call light placement within reach of two (Resident #26 and Resident #27) of two residents reviewed for accommodation of needs. Findings: Resident #26 Review of a Face Sheet revealed R26 was an [AGE] year old female, originally admitted to the facility on [DATE], with pertinent diagnoses of dementia and the need for assistance with personal care. During an observation on 06/03/25 at 9:30 AM, R26 laid in bed resting with her eyes closed and the call light hung between the foot of the bed and the wall, curled up into a knotted cord, out of sight and out of reach of the resident. During an observation on 06/04/25 at 7:49 AM, R26 laid in bed resting with her eyes open and the call light hung between the foot of the bed and the wall, curled up into a knotted cord, out of sight and out of reach of the resident. During an observation on 06/04/25 at 9:03 AM, R26 laid in bed with her eyes open, an uncovered and untouched breakfast tray sat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow professional standards of nursing practice for medication administration for 4 of 13 residents (Resident #21, #24, #20, and #136), reviewed for the provision of nursing services. Findings: Resident #21 (R21) Review of an admission Record revealed R21 was an [AGE] year-old male, admitted to the facility on [DATE]. Review of R21's Order Summary dated 03/24/2025 revealed, metoprolol tartrate tablet; 25 mg; Amount to Administer: ONE; oral Twice A Day HOLD FOR SBP<125 (Systolic Blood Pressure [top number] less than 125) AND/OR HR <60 (heart rate less than 60). To be administered between 6:00 AM-10:00 AM and 6:00 PM-10:00 PM Review of R21's Pulse Summary revealed: *No heart rates assessed from 5/1/25-5/6/25 *No heart rates assessed from 5/9/25-5/12/25 *No heart rates assessed from 5/14/25-5/16/25 *No heart rates assessed from 5/18/25-5/23/25/5/25/25-5/26/25 *No heart rates assessed from 5/28/25-5/30/25 *No heart rates assessed in June Review of R21's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide sufficient nursing staff to meet resident needs for 3 of 13 residents (Resident #3, #5, and #10) and residents participating in resident council, reviewed for quality of care. Findings: Resident #3 (R3) Review of an admission Record revealed R3 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Need for assistance with personal care, muscle wasting and atrophy, and contractures. Review of a Minimum Data Set (MDS) assessment for R3, with a reference date of 2/25/25 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated R3 was cognitively intact. During an interview on 06/03/25 at 11:04 AM, R3 reported that there was a significant staff shortage for 2nd shift resulting in long wait times for care. R3 reported at times there are only 2-3 CNAs (Certified Nursing Assistants) for the entire building. R3 reported it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1.) administer controlled medications and 2.) accurately document the administration of controlled drugs for 4 of 13 residents (Resident #14, #83, #7, and #20) reviewed for medication administration. Findings: Resident #14 (R14) Review of an admission Record revealed R14 was a [AGE] year-old female, admitted to the facility on [DATE]. Review of R14's Order Summary dated 05/21/2024 revealed, pregabalin (Lyrica) - Schedule V capsule; 100 mg; amt: 1 cap; oral Twice A Day. To be administered between 06:00 AM-10:00 AM and 06:00 PM-10:00 PM Review of R14's Controlled Substances Proof of Use form revealed: *On 5/19/25 R14's morning and evening dose of Lyrica was not dispensed. *On 5/20/25 R14's morning and evening dose of Lyrica was not dispensed. *On 5/21/25 R14's morning dose of Lyrica was not dispensed. Review of R14's May Medication Administration Record revealed all doses of Lyrica were administered on 5/19/25, 5/20/25, and 5/21/25. Review of R14's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer evening snacks for two (Resident #17 and Resident #5) of two residents, and to those residents that attend the monthly resident council meetings. Findings: Resident #17 (R17) Review of a Face Sheet revealed R17 was a [AGE] year old female, originally admitted to the facility on [DATE], with pertinent diagnoses of difficulty walking, the need for assistance with personal care, hearing loss, and a stroke. During an interview on 06/03/25 at 2:08 PM, R17 stated that she was not offered evening snacks. Review of the electronic health record (EHR) revealed R17 was not offered evening snacks from 01/01/25 to 06/03/25. Review of the facility form Meals and HS (evening) snack times reflected that evening snack time was designated at 7:30 PM. Resident #5 (R5) Review of an admission Record revealed R5 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Bipolar Disorder. Review of a Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain and clean a safe environment for all resident's that visited or utilized the activity room. Findings: During an observation on 06/05/25 at 7:49 AM, the cabinets under the sink in the activity room were not secured and contained one container of bleach wipes, two bottles of Clorox bleach spray, one plastic bottle with odor eliminator hand written on it, one bottle of glass cleaner, and one bottle of TB quat disinfectant. A sign hung under [NAME] the sink that read nothing can be stored under the sink. During the same observation, the two cupboard to the left of the sink were in disrepair. Particle boards were broken apart and covered with a black mildew looking substance. During an interview on 06/05/25 at 8:10 AM, Activity Director (AD) D indicated that maintenance and the administrator were aware that the cupboards needed to be repaired or replaced. It looks like mold in there. AD D also indicated that the maintenance director had indicated to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). Review of R10's Care Plan revealed: Problem Start Date: 06/10/2024 (R10) is unable to follow structured activity .Goal-(R10) will appear comfortable and satisfied with their daily facility activities/routine. (R10's) preferences will be honored to extent possible. Encourage (R10) to get up in his wheelchair daily and attend activities of interest . Approach Start Date: 06/10/2024 Assist (R10) with locating favorite TV show or channel as needed. Per sister (R10) will watch whatever is on the TV. He does enjoy sports mainly baseball and Westens (sic) . Approach Start Date: 06/10/2024 .Offer activities such as reading poetry or scripture, gentle hand massages, reminiscing/story telling, singing, listening to music, looking at photographs, etc. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to adequately monitor and ensure residents were free from adverse drug reactions (extrapyramidal symptoms) for 2 of 13 residents (Resident #12 and #5) reviewed for psychotropic medication use. Findings: Review of the facility policy, Psychotropic Medication Use last reviewed 01/2025 revealed, .5. Residents who use psychotropic medications will have an Abnormal Involuntary Movement Scale performed on admission, quarterly, with a significant change in condition, change in antipsychotic medication and PRN (as needed) . Resident #12 (R12) Review of an admission Record revealed R12 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Bipolar Disorder and a traumatic brain injury. Review of R12's Order Summary dated 12/21/24 revealed, chlorpromazine ( typical antipsychotic used to treat psychotic disorders) tablet; 200 mg; amt: 0.5 tablets =100 mg; oral Special Instructions: Take 0.5mg (100 mg) total by mouth…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure prompt nursing care and services were provided to assist 1 of 13 residents (Residents #10) reviewed for Activities of Daily Living (ADL) care. Findings: Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). Review of R10's Care Plan revealed, Long Term Goal Target Date: 09/13/2025 (R10) will be clean/well-groomed daily and will participate in cares to his fullest ability. (R10's) preferences will be honored to the extent possible. Approach Start Date: 02/11/2025 Staff assist and encourage to get up in the broda chair daily. Approach Start Date: 07/02/2024 Status of mobility: up in recliner/broda Approach Start Date: 07/02/2024 Status of personal items: No teeth, needs oral care, up in broda chair. Has a peg tube. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide preventative care, consistent with professional standards of practice, for 1 resident (Resident #10) out of 13 residents reviewed for the development of pressure injuries. Findings: Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). Review of R10's Braden Scale for Prediction of Pressure Sore Risk dated 6/2/25 revealed a score of 12 indicating R10 was at High Risk for skin breakdown. During an observation and interview on 06/03/25 at 11:08 AM, R10 was in his broda chair (chair utilized for residents with limited mobility and can recline). R10 loudly exclaimed, I'm tired of hurting and you act like I'm not in pain. When asked where he was experiencing pain R10 stated, my nuts (scrotum). Family Member (FM) L reported R10 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure interventions were in place to prevent the worsening of a contractures for 1 of 13 residents (Resident #10) reviewed for position, mobility, and splint use. Findings: Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). During an interview on 06/04/25 at 10:54 AM, Family Member (FM) L reported that R10 was to have splints on his both of his hands during the day, but he had them in months and was unsure what had changed. Review of R10's Progress Note dated 10/30/2024 at 09:23 AM revealed, Per social services, (R10's) guardian emailed asking about hand rolls or splints for his hands. He does have some contractures noted to his hands. This nurse emailed therapy manager for OT (occupational therapy) eval. Order in (electronic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to perform a root cause analysis and implement meaningful interventions/preventative measures following a fall for 1 of 13 residents (Resident #10) reviewed for accidents and hazards. Findings: Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). During an interview on 06/03/25 at 11:30 AM, Family Member (FM) L reported she had not been notified of the root cause of R10's fall. FM L reported she felt the fall was suspicious and had concerns with how it could have occurred. FM L reported she had been advocating for a curved (scoop) mattress because R10 would frequently push the bolster/wedges off of the bed. During an observation on 06/04/25 at 06:15 AM, R10 was in bed on his back with his knees up facing towards the window. The bolster/wedge was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow safety guidelines for two (Resident #83 and Resident #10) of two residents reviewed for tube feeding. Findings: Resident #83 (R83) Review of a Face Sheet revealed R83 was an [AGE] year old female, originally admitted to the facility on [DATE], with pertinent diagnoses of a recent pelvic fracture, stroke, and dependence on tube feeding for nutrition and hydration. During an observation on 06/03/25 at 8:57 AM, R83 laid flat in bed, the tube feed pump ran, and the resident received a bed bath from certified nurse aide (CNA) A. CNA A paused the tube feed at 9:09 AM, disconnected the tubing from the nasogastric tube (NG), capped the end of the NG tube, and laid the tubing from the pump uncapped, on the bedside table with the end of the tubing draped over the back of the bedside table. At 9:12 AM, CNA A reconnected the tubing for the tube feed to the NG tube without cleaning the ends of either tubing, and raised the head of the bed to 30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that sufficient pain management was provided for 1 of 13 residents (Resident #10) reviewed for pain management. Findings: Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses which included: Cerebral Infarction (stroke), epilepsy, chronic pain syndrome, dysphagia (difficulty swallowing). During an observation and interview on 06/03/25 at 11:08 AM, R10 was in his broda chair (chair utilized for residents with limited mobility and can recline). R10 loudly exclaimed, I'm tired of hurting and you act like I'm not in pain. When asked where he was experiencing pain R10 stated, my nuts. Family Member (FM) L was present in his room and reported R10 had been complaining of increased pain and an increased frequency of pain, so tramadol was started but immediately discontinued. FM L reported that she had requested the use of a different pain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement the antibiotic stewardship program for 1(Resident #138) of 7 residents reviewed for antibiotic use. Findings: Resident #138 (R138) Review of an admission Record revealed R138 was a [AGE] year-old female, admitted to the facility on [DATE]. Review of R138's Order Summary revealed, cephalexin capsule; 500 mg; Amount to Administer: 1 capsule; oral Twice A Day Take 1 capsule twice a day for 7 days. From 04/05/2025 - 04/12/2025 Review of R138's McGeer's Criteria dated 4/6/25 revealed, .Criteria 1. MUST HAVE at least 1 of the following with no symptoms document (left unchecked) Criteria 1a. Acute dysuria or acute pain, swelling, or tenderness of the testes, epididymis, or prostate dysuria documented. Criteria 1b. Fever or leukocytosis (left unchecked indicating no fever or leukocytosis) Criteria 1c. In the absence of fever or leukocytosis, MUST HAVE 2 or more of the following with no symptoms document (left unchecked) Criteria 1d. Fever or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the influenza vaccine and pneumococcal vaccines were offered and administered for 3 of 5 residents (Resident #15, #10, and #24), reviewed for immunizations. Findings: Resident #15 (R15) Review of an admission Record revealed R15 was a [AGE] year-old female, admitted to the facility on [DATE]. Review of R15's Electronic Medical Record revealed no documentation of R15's last influenza immunization or pneumococcal immunization. There was no consent or other supporting documentation of the last time it was administered, offered, or declined. Resident #10 (R10) Review of an admission Record revealed R10 was a [AGE] year-old male, admitted to the facility on [DATE]. Review of R10's Electronic Medical Record revealed no documentation of R10's last influenza immunization or pneumococcal immunization. There was no consent or other supporting documentation of the last time it was administered, offered, or declined. Resident #24 (R24) Review of an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-27 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intakes #'s: MI00149655 and MI00149651 Based on interview and record review, the facility failed to 1.) prevent misappropriation of residents narcotic medication and drug diversion for 4 residents (Resident #8, #7, #3, and #4) and 2.) monitor and investigate the potential/ongoing misappropriation of resident narcotic medication for 3 residents (Resident #3, #4, and #5) out of 7 residents reviewed for the misappropriation of narcotics. Findings: INCIDENT #1 Resident #8 (R8) Review of an admission Record revealed R8 was a [AGE] year-old male, admitted to the facility on [DATE] and discharged on 1/20/25. Review of a Facility Reported Incident (FRI) revealed, .On 1/4/2025 at approximately 4:45p, the (Name of police department arrived at the facility to inform (name of facility) that during a routine traffic stop, (RN E) [Registered Nurse (RN) E] was found to have medications belonging to resident, (R8) . In the police report it was listed that (RN E) was found in the procession of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation refers to MI00147558. Based on interview and record review, the facility failed to maintain complete and accurate medical records for 2 of 4 residents (R2 and R4), resulting in the potential for providers not having an accurate and complete picture of the resident's stay at the facility. Findings include: R2 A review of R2's Face Sheet, dated 11/25/24, revealed R2 was a [AGE] year-old resident admitted to the facility on [DATE]. In addition, Resident 2's admission Record revealed multiple diagnoses that included delusional disorders, severe depression with psychotic symptoms, post-traumatic stress disorder (PTSD), and personality disorder. A review of R2's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 11/21/24, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 7 which revealed R2 was severely cognitively impaired. A review of the facility's investigation summary documentation (an internal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-07-03 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings Include: During an initial tour of the kitchen, starting at 9:03 AM on 7/1/24, it was observed that the top portion of the door seals of the two door Traulson freezer were found with an increased accumulation of crumb and dirt debris and shown to Dietary Supervisor (DS) G. During a revisit to the kitchen, at 8:02 AM on 7/2/24, it was observed that the top portion of the door seals of the two door Traulson freezer were found with an increased accumulation of crumb and dirt debris. According to the 2017 FDA Food Code section 4-601.11 Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils. (C) NonFOOD-CONTACT SURFACES of EQUIPMENT shall be kept free of an accumulation of dust, dirt, FOOD residue, and other debris. During the initial tour of the kitchen, at 9:29 AM on 7/1/24, it was observed that the internal thermometer inside of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-07-03 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two Deficient Practice Statements (DPS) DPS 1: Based on interview and record review, the facility failed to 1) Implement a system to prevent, recognize, and control the onset and spread of infection among residents for 3 residents (Resident #33, Resident #37, and Resident #21) and 2) Investigate, document surveillance of, and implement preventative measures to address an outbreak of a respiratory illness among staff and residents. Findings include: Review of the [DATE] Resident Infection Control Log revealed 2 residents were listed due to the use of antibiotics. There was no other tracking related to residents with infectious symptoms. Review of the Electronic Health Record revealed 3 additional residents were identified as being prescribed antibiotics in the month of [DATE] and were not accounted for on the Resident Infection Control Log. Resident #33 (R33): Review of an admission Record revealed R33 was a [AGE] year-old male, admitted to the facility on [DATE]. Review of R33's Order Summary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-07-03 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to maintain general cleanliness and repair of the premises. This resulted in an increased potential for contamination and a possible decrease in the satisfaction of living for all residents. Findings include: During a tour of the Utility Pantry, at 10:08 AM on 7/1/24, with Dietary Supervisor G and Dietitian F, it was observed that the cabinets were found to be deteriorating and falling apart from the base and underside of the unit. It was observed that water damage had occurred over time in the bottom of the cabinetry and had worn down surfaces. Further observation found a large hole in the wall behind a stainless-steel panel that was covering up plumbing between the ice machine and the cabinets. The stainless-steel cover did not seal the hole to minimize the entrance of pests. During a tour of the facility, with Maintenance Director (MD) E, starting at 11:28 AM on 7/1/24, it was observed that the storage room containing nursing and tube feeding supplies,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-03 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accommodate the needs of 3 out of 3 residents reviewed ( Resident #10, Resident #4, and Resident #18) and several reported unmet needs at the Resident Council Meetings, when staff did not assist a resident to get out of bed throughout the day, did not consistently offer and pass out evening snacks or fresh water on each shift, and by not answering call lights in a timely manner. Findings: Resident #10 (R10): Review of a Face Sheet revealed R10 was [AGE] year old male, admitted to the facility on [DATE], with pertinent diagnoses of a stroke causing left sided weakness and paralysis and blindness in right eye. R10 requires assist from two staff persons to transfer out of bed. During an observation on 07/01/24 at 9:38 AM, R10 laid in bed with eyes open and TV on. During an observation on 07/01/24 at 12:40 PM, R10 laid in bed with eyes closed. R10 was uncovered, had a tee shirt pulled up over the umbilicus and wore only a brief. There were no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    During a tour of the facility, at 11:35 AM on 7/1/24, it was found that the hot water from the central spa hand sink was found to reach 123.9F when tested with a rapid read thermometer. An interview with Maintenance Director (MD) E, at 11:40 AM on 7/1/24, found that he takes hot water temperatures in the morning and there is multiple hot water systems in the building. One servicing the west end, one for the east end, and one for the kitchen. When asked what hot water system supplies the Central spa room, MD E stated it was the west end water heater. Observation of the water heater for the west end of the building, at 11:46 AM on 7/1/24, found that the water heater goes through a mixing valve before supplying care areas on the floor. At this time, the thermometer showed outgoing water at 120F and MD E adjusted the mixing valve to help lower the temperature. During a tour of the dining room, at 9:33 AM on 7/2/24, it was observed that the hot water to the sink was found to reach 126.8F with a rapid read thermometer. Observation under the sink found that it had a point of use mixing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-03 · tag F0693 — failed to provide proper feeding-tube care — pattern
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow standards of practice for two residents (Resident #10 and Resident #25) receiving hydration and nutrition through a feeding tube. Findings include: Resident #10 (R10): Review of a Face Sheet revealed R10 was [AGE] year old male, admitted to the facility on [DATE], with pertinent diagnoses of a stroke causing left sided weakness and paralysis and blindness in right eye. R10 received all hydration and nutrition through a tube feeding. During an observation on 07/01/24 at 9:38 AM the syringe and plastic basin used to flush the tube feed were dated 06/24/24 and the plunger was stored inside the syringe and not separated out to dry properly. During an observation on 07/01/24 at 12:38 PM, R10's tube feed hung with a kangaroo flush bag that did not have the resident's name, a date or time indicating when it was started, nor the ordered rate. Review of the facility policy Tube Feeding last reviewed 01/2024 revealed: formula and flush bags…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-03 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to 1.) Properly store medications in 1 of 2 medication carts and in 1 of 2 medication storage rooms and 2.) Ensure that a resident's medications were securely stored in a medication cart for one resident (Resident #18). Findings include: During an observation and interview on [DATE] at 10:30 AM, Licensed Practical Nurse (LPN) A had a medication cart at the end of the hallway with 7 open bottles of artificial tears in the carts, 5 of the bottles were opened with no dates indicating when they were opened, one bottle had an opened date of [DATE] and the other bottle had an opened dated of [DATE]. Two bottles of Moisture Eye drops, 1 bottle of Fluconazole nasal spray, 1 bottle of Azelastine nasal spray, a bottle of liquid Famotidine which was opened, and 2 bottles of Dorzolamide eye drops, with no opened dates or proper labeling on the bottles were located inside the medication cart. Also located inside the cart was a large spray bottle with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-03 · tag F0806 — failed to honor food preferences — pattern
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to offer additional food preferences, and alternative or optional food choices for two residents (Resident #4 and Resident #18) of six residents interviewed. Findings include: An interview with Dietary Supervisor (DS) G at 11:58 AM on 7/1/24, found that menus are posted on the hallway and changed everyday. When asked what options are available for meal service, DS G stated there is a main entree option and the alternate menu for residents to choose from. When asked how residents make choices about what they would like, DS G stated that residents usually tell a nursing staff member who would relay that to the kitchen. When asked if facility staff takes regular orders from residents, DS G stated the kitchen would go by the residents preferences, likes, and dislikes, unless the resident tells us otherwise. A review of the Alternate Meal Choices menu posted outside of the dinning room stated Please let the kitchen know by 11 AM for lunch and 2 PM for Dinner.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-03 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that the activated medical and financial Durable Power of Attorney (DPOA) was accurately recorded in the medical record for 1 of 6 residents (Resident #24) reviewed for advance directives, resulting in the potential for inappropriate delegation of resident rights to a person not formally authorized to make decisions on behalf of the resident. Findings include: Resident #24 (R24): Review of an admission Record revealed R24 was an [AGE] year-old female, admitted to the facility on [DATE]. Family Member (FM) L was listed as R24's POA (Power of Attorney)-Health Care and Primary Financial Contact. Review of R24's Advance Directive documentation revealed that R24 had been deemed incompetent by 2 physicians and R24's Designated POA's for medical and financial decisions were granted authority to make all financial and medical decisions on behalf of R24. Review of R24's Durable Power of Attorney for Financial Matters documentation revealed FM N was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-03 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide Advance Beneficiary Notices (ABN) and the Notice of Medicare Non-Coverage (NOMNC) for 3 Residents (Resident #12, Resident #19, Resident #40) of 3 residents reviewed for notifications. Findings include: On 7/1/24 during entrance conference a request was made for a list of residents who were discharged from a Medicare covered Part A stay with benefit days remaining in the past 6 months. On 7/1/24 at 2:10 PM, an email correspondence was sent the Nursing Home Administrator (NHA) to provide the ABN and NOMNC notifications for three residents (R12, R19, and R40) who were chosen from the list provided. In an interview on 7/1/24 at 3:22 PM, the NHA and Social Worker (SW) C reported they did not have an ABN or NOMNC for the residents selected. Review of a Policy Provided by the facility revealed: Purpose: To abide by the Social Security Act and protect beneficiaries and [Facility] from unexpected liability for charges associated with claims that Medicare does not pay, and for the purpose of informing the Medicare…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-03 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that residents who required an antibiotic were prescribed the appropriate antibiotic for 3 of 6 residents (Resident #142, Resident #143, and Resident #144) reviewed for antibiotic use, resulting in inappropriate antibiotic utilization and the potential for antibiotic resistance. Findings: Resident #142 (R142): Review of an admission Record revealed R142 was an [AGE] year-old female, admitted to the facility on [DATE]. Review of R142's Order Summary revealed Cipro (ciprofloxacin hcl) tablet; 500 mg; and 250 mg; (Total of 750mg) Twice A Day. Start Date 03/27/2024 - 04/08/2024 Review of R142's Electronic Health Record revealed no culture and sensitivity report (to ensure the antibiotic ordered was effective in treating the bacteria). Resident #143 (R143): Review of an admission Record revealed R143 was a [AGE] year-old male, admitted to the facility on [DATE]. Review of R143's Order Summary revealed, cephalexin (Keflex) 500 mg tablet Four Times A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-03 · tag F0882 — isolated
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that a qualified Infection Preventionist worked at least part-time at the facility, was provided sufficient time to perform the Infection Preventionist role, and was present to properly assess, implement, and manage the Infection Prevention and Control Program. Findings include: Review of the Facility Assessment last reviewed May 2024 revealed the following the Director of Nursing was listed as the Infection Control Preventionist. .3.11. Roosevelt Park Nursing & Rehabilitation Community evaluates the infection prevention and control program to include effective systems for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and other individuals providing services under a contractual arrangement, that follow accepted national standards. Our infection Control Preventionist maintains a tracking and surveillance for all potential infectious and communicable diseases by infection and unit. Decisions are made regarding…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI000136571 and MI000138546 Based on interview and record review, the facility failed to ensure all allegations of abuse and neglect were reported to the administrator immediately for 2 residents (Resident #25 and Resident #39) resulting in delayed reporting to other officials and the state agency and the potential for serious physical and psychosocial harm from ongoing abuse and neglect. Findings: Review of the facility Abuse Prevention Program Policy & Procedure revised on 6/2023 detailed the requirement to report allegations of abuse Immediately. Further review of the Abuse Prevention Program Policy & Procedure indicated Characteristics-Increase Risk of Abuse include but are not limited to Unsympathetic or negative attitudes toward residents; Physically aggressive behavior, such as hitting, kicking, grabbing, scratching, pushing/shoving, biting, spitting, threatening gestures, throwing objects; Resistive to care and services .Facility staff will report to their supervisor of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI000136571 and MI000138546 Based on interview and record review the facility failed to ensure 2 residents (Resident #25 and Resident #39) were protected from ongoing abuse, neglect and/or mistreatment, conduct thorough investigations into alleged abuse, neglect and/or mistreatment and take appropriate corrective actions in response to the findings of the investigations. Findings: Review of the facility Abuse Prevention Program Policy & Procedure revised on 6/2023 defined Abuse as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the depravation of an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psycho-social well-being. Instances of abuse of all residents, irrespective of any mental or physical conditions, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-04-02 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to post complete and accurate Daily Staffing sheets for 3 of 30 sheets reviewed (3/3/26, 3/7/26, and 3/22/26). Findings include: A review of the Daily Staffing sheets dated 3/1/26 to 3/30/26, revealed the following: - No actual RN (Registered Nurse) hours for 3/3/26 (one RN listed but no hours worked). - No RN coverage for 3/7/26 and 3/22/26. During an interview on 04/02/2026 at 10:30 AM, the Nursing Home Administrator (NHA) stated that she did not know why the Daily Staffing sheets for 3/7/26 and 3/22/26 did not include RN hours. She stated her Payroll Based Journal (PBJ) Staffing Data Report showed she had RN coverage for those days. The NHA stated that the staffing sheets are the ones that they start the days with and if there was a change to the staffing sheets, it should be reflected on it. The NHA stated she did not know why the staffing sheets were not changed to reflect RN coverage. In addition, the NHA was notified that the Daily Staffing Sheet for 3/3/26 had one RN listed on it for 3rd shift, but no hours worked. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to ATRIUM CENTERS — 26 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.0-1.0 vs chain
Health inspection 1 of 52.7-1.7 vs chain
Staffing 4 of 53.4+0.6 vs chain
Quality measures 5 of 53.7+1.3 vs chain
The other 25 homes this chain runs (chain average 3.0★, per CMS)
1 of 5Marshall Nursing and Rehabilitation CommunityMarshall, MI 1 of 5Mulder Health Care FacilityWest Salem, WI 1 of 5Riverside Nursing CentreGrand Haven, MI 2 of 5Allendale Nursing and Rehabilitation CommunityAllendale, MI 2 of 5Plainwell Pines Nursing and Rehabilitation CommuniPlainwell, MI 2 of 5South Haven Nursing and Rehabilitation CommunitySouth Haven, MI 2 of 5The Timbers of Cass CountyDowagiac, MI 2 of 5Tomah Nursing And RehabTomah, WI 2 of 5Westgate Nursing & Rehabilitation CommunityIronwood, MI 3 of 5Austinburg Nsg And Rehab CtrAustinburg, OH 3 of 5Crittenden County Health & Rehabilitation CenterMarion, KY 3 of 5Frederic Nursing And Rehab CommunityFrederic, WI 3 of 5Lincoln Haven Nursing & Rehabilitation CommunityLincoln, MI 3 of 5Prescott Nursing And Rehab CommunityPrescott, WI 3 of 5Salem Springlake Health & Rehabilitation CenterSalem, KY 3 of 5Woodside Village Care CenterMount Gilead, OH 4 of 5Blossom Nursing And Rehab CenterSalem, OH 4 of 5Fairview Nursing and Rehabilitation CommunityCentreville, MI 4 of 5Gladwin Nursing and Rehabilitation CommunityGladwin, MI 4 of 5Grayling Nursing & Rehabilitation CommunityGrayling, MI 4 of 5Heritage Nursing and Rehabilitation CommunityZeeland, MI 4 of 5Lexington Court Care CenterLexington, OH 5 of 5Freeman Nursing & Rehabilitation CommunityKingsford, MI 5 of 5Hillcrest Nursing and Rehabilitation CommunityNorth Muskegon, MI 5 of 5King Nursing & Rehabilitation CommunityHoughton Lake, MI

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ATRIUM CENTERS, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 10/01/2007
BAILEY, ESSELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR74%since 10/01/2007
FINNEY, DONALDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR25%since 10/01/2007
FERKANY, JAMESIndividualCORPORATE OFFICERsince 08/01/2018
ATRIUM CENTERS MANAGEMENT LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 11/01/2006
ORION OPERATING SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 11/12/2014
ALBRIGHT ROSS, SUSANIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/02/2018
LOCKHART, DENNISIndividualOPERATIONAL/MANAGERIAL CONTROLsince 08/01/2018
PARKS, LAWANAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 04/21/2011

CMS files one row per role, so the 11 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.4M
Net patient revenuemost recent cost report
+8.7%
Operating marginrevenue minus expenses
$627K
Related-party expense15% of expenses
Who pays — share of resident-days
Medicaid 70%Medicare 8%Other / private 23%

This home reported $627K paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$322per resident / day
operating cost
$9,783per month
≈ monthly operating cost
$352per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235549. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-02, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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