Hibriten Mountain Nursing and Rehabilitation
2030 Harper Avenue NW, Lenoir, NC 28645 · Non profit - Other · 100 certified beds · (828) 754-3888 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Feb 2026
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $53,110 in federal fines (most recent 2024-12-17)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 3.3% | 15.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 8.4% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.7% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.1% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 1.4% | 5.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.0% | 3.5% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 4.2% | 18.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 26.4% | 21.3% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.6% | 94.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.5% | 5.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 25.6% | 20.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 17.6% | 14.0% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 74.6% | 78.1% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 21.9% | 22.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 12.6% | 12.9% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.64 | 1.78 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.42 | 1.80 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
41.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 38 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 45% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 41.2%CMS range 26.2–53.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.2%CMS range 7.4–16.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.99 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 100 beds and averages 83.0 residents a day — about 83% occupied, or roughly 17 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.15 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.01 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.86 hrs/resident/day on weekends vs 3.27 on weekdays — 12% thinner on weekends. RN hours go from 0.60 to 0.22 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 14 most serious are shown; the remaining 32 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-07-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews with the resident's responsible party, staff, and the Medical Director, the facility failed to supervise a severely cognitively impaired resident who demonstrated wandering behaviors in the facility and prevent him from entering into an unlocked kitchen door and then exiting the facility through the kitchen's exterior door for 1 of 3 residents reviewed for supervision to prevent accidents (Resident #1). Resident #1 who had a diagnosis of dementia exited from the facility without staff's knowledge for an undetermined length of time on the evening of 7/11/25 and was observed by staff through the door at the end of C hall standing by the facility's transport van parked outside the facility in the back parking lot in socked feet. There was the high likelihood of a serious adverse outcome for Resident #1, who had a diagnosis of dementia, when he entered the unlocked kitchen and walked through the kitchen and exited the facility through the kitchen's exterior door.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-12-17 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident, staff, and detective interviews, the facility failed to protect the resident's (Resident #70) right to be free from misappropriation of property when Housekeeper #1 used Resident #70's debit card to set up a mobile payment application account on his [Housekeeper #1's] phone without Resident #70's permission or knowledge. Housekeeper #1 was alleged to have sent approximately $4,000.00 of unauthorized payments from Resident #70's bank account to his mobile payment application account from February 2024 to May 2024. Resident #70 stated, I am poor and he took everything I had. He indicated he was very upset that someone he trusted had taken advantage of him and he was worried to death over the loss of money and the potential for identity theft. This deficient practice occurred for 1 of 3 residents (Resident #70) reviewed for abuse, neglect, and misappropriation of resident property. The findings included: Resident #70 was admitted to the facility on [DATE]. A review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-10-24 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident, family and staff interviews, the facility failed to provide hair care to a dependent resident for 1 of 3 residents reviewed for activities of daily living (Resident #1). Resident #1 was observed with matted hair while waiting to go for an outside Physician appointment. Resident #1 stated the matted hair was painful and she felt like the staff did not care. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included cancer. An annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #1 was cognitively intact and required extensive assistance of two staff members for personal hygiene and was dependent for bathing. It further indicated no rejection of care or behaviors. Review of the nurse's progress notes from 09/08/23 through 10/24/23 revealed no notes regarding Resident #1 refusing showers or personal hygiene care. Review of the Nurse Aide (NA's) documentation of the same period revealed no indication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-10-24 · tag F0867 — failed to act on quality-improvement findings — isolatedSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put in place following a recertification and complaint survey dated 9/08/23. This was for two repeat deficiencies that were cited in the areas of self-determination, activities of daily living care provided for dependent residents that were originally cited during a recertification and complaint survey dated 03/21/23, 09/08/23 and subsequently recited during the onsite revisit and complaint survey dated 10/24/23. The area of food procurement was originally cited during a recertification and complaint survey dated 09/08/23 and subsequently recited during the onsite revisit and complaint survey dated 10/24/23. The continued failure of the facility during three federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program. The findings included: The tag is cross referenced to: F561- Based on observations, record review, resident and staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-26 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff and Consultant Pharmacist interviews, the facility failed to have a system in place to ensure an accurate account of 1 of 1 resident's controlled medications (Resident #98), failed to have effective systems in place to ensure 2 of 2 residents (Resident #53 and Resident #74) had their physician prescribed narcotic pain medication available for administration, and the facility also failed to have a system to maintain an accurate receipt and disposition of all controlled drugs in sufficient detail to enable an accurate reconciliation of controlled drugs for 5 of 5 months. The deficient practice occurred for 3 of 4 residents reviewed for misappropriation of medications.The findings included: Resident #98 was admitted to the facility on [DATE]. Resident #98 discharged on 01/15/26. A physician order dated 08/29/25 read; Oxycodone HCl oral tablet 30 milligrams (mg) – Give one tablet by mouth every 4 hours as needed for chronic pain. Review of the Initial Allegation Report submitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, staff and resident interviews, the facility failed to assess Resident #62 for the ability to self-administer medications for 1 of 1 resident reviewed for self-administering medications.The findings included:Resident #62 was admitted to the facility on [DATE].Resident #62's quarterly Minimum Data Set assessment dated [DATE] revealed she was cognitively intact.Review of Resident #62's physician orders revealed there were no orders for a calcium carbonate (Tums) medication.Review of Resident #62's medical record revealed there was no self-administer assessment. On 02/16/2026 at 10:19 AM an observation was made of Resident #62's room where there was a bottle of calcium carbonate (Tums) tablets on her bed which was approximately 1/4 full. Resident #62 was not in the room. On 02/16/2026 at 3:18 PM an observation of the bottle of calcium carbonate (Tums) tablets was sitting on the Resident's over bed table which was approximately 1/4 full. Resident #62 was not in the room. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record reviews, family, and staff interviews, the facility failed to complete a Do Not Resuscitate (DNR) form (a DNR form is a legal document signed by the physician) for a resident with a DNR physician order (Resident #11) at admission. The facility also failed to ensure resident advanced directive information was consistent throughout the medical record (Resident #31 and Resident #62). This deficient practice occurred for 3 of 6 residents reviewed for advanced directives.Findings included: 1. Resident #11 was admitted to the facility on [DATE]. A review of Resident #11's physician orders revealed an order for advanced directive of do not resuscitate (DNR) dated [DATE]. An admission Minimum Data Set (MDS) dated [DATE] revealed Resident #11 was severely cognitively impaired. A review of Resident #11's electronic medical record (EMR) revealed the advanced directive banner at the top of Resident #11's EMR page documented that his advance directive was DNR. Review of the advanced directives…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff interviews, the facility failed to protect a resident's right to be free from misappropriation of resident narcotic medications for 1 of 4 resident reviewed for misappropriation of resident property (Resident #62).Findings included:Resident #62 was admitted to the facility on [DATE].Review of Resident #62's physician orders revealed an order for 5 milligram (mg) oxycodone HCl oral tablet (an opioid pain medication) with one tablet to be administered by mouth every 12 hours for pain. This order was dated 06/06/25. Additionally, Resident #62 had another order for 5mg oxycodone HCl oral tablet with one tablet to be administered by mouth every 6 hours as needed for breakthrough pain. This order was dated 06/06/25 and discontinued on 09/04/25.Review of the facility's record of a pharmacy delivery notification revealed Resident #62 had a pharmacy order that included 2 cards of 30 tablets each of 5mg oxycodone immediate release tablets that were delivered by the pharmacy on 09/04/25.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-26 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, resident and staff interviews, and Psychiatric Nurse Practitioner (NP) the facility failed to refer one resident with a new mental health diagnosis for Preadmission Screening and Resident Review (PASRR) level II for 1 of 1 resident for PASRR (Resident #31).The findings included:A PASRR level I was completed on 10/29/2025 prior to Resident #31's admission to the facility with a recommendation to resubmit paperwork for PASRR level II if a new mental health diagnosis was suspected or if there was a significant change in the resident's condition.Review of the hospital Discharge summary dated [DATE] revealed Resident #31 experienced hallucinations and was talking to the ceiling. Resident #31 received haloperidol (antipsychotic used to treat schizophrenia) 1 milligram (mg) twice a day for agitation and quetiapine (atypical antipsychotic used to treat schizophrenia) 50 mg twice a day and 100 mg at bedtime with no indication for use documented. Resident #31 was evaluated by the hospital…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop an individualized person-centered comprehensive care plan for 1 of 6 residents whose comprehensive care plans were reviewed (Resident #63).The findings included:Resident #63 was admitted to the facility on [DATE] with diagnoses which included dementia, Parkinson's disease, and diabetes mellitus (DM).Review of Resident #63's admission Minimum Data Set (MDS) assessment dated [DATE] revealed moderately impaired cognition. Resident #63 required supervision with eating and bed mobility, moderate assistance with oral hygiene, toileting, and transfers, and required maximum assistance with bathing and dressing. The MDS also revealed Resident #63 was incontinent of bowel and bladder. Resident #63's MDS was coded for Parkinson's Disease, dementia, hypertension, diabetes, and arthritis. The MDS also indicated Resident #63 had no pain and no weight loss but received a therapeutic diet. She was at risk for pressure ulcer development and had no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a care plan in the area of urinary catheter for 1 of 3 residents reviewed for care plans (Resident #99). The findings included:Resident #99 was admitted to the facility on [DATE] with diagnoses that included urinary retention. The Resident was discharged on 07/22/25.Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #99 had an indwelling urinary catheter.Review of Resident #99's medical record revealed orders dated 06/23/25 for urinary catheter, change catheter as needed, change catheter bag as needed, catheter care every shift and as needed, place stat lock to secure catheter and to check placement every shift.Review of Resident #99's Treatment Administrator Record for June and July 2025 revealed the Resident had a urinary catheter and received daily care for the urinary catheter.Review of Resident #99's comprehensive care plan dated 07/03/25 revealed there was no mention of a urinary catheter on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-26 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, family member, and staff interviews, the facility failed to ensure a resident's toenails were trimmed and podiatry services were arranged for 1 of 1 resident reviewed for foot care (Resident #63).The findings included:Resident #63 was admitted to the facility on [DATE] with diagnoses which included dementia, Parkinson's disease, and diabetes mellitus (DM).Review of the admission nursing assessment dated [DATE] did not reveal any issues with Resident #63's toenails.Review of Resident #63's admission Minimum Data Set (MDS) assessment dated [DATE] revealed moderately impaired cognition. Resident #63 required moderate assistant with bed mobility, toileting and transfers and required maximum assistant with bathing and dressing. The MDS also revealed Resident #63 had Parkinson's Disease, dementia, DM, and arthritis. The MDS indicated Resident #63 had no rejections of care and was at risk for pressure ulcer development. Review of Resident #63's care plan dated 12/10/2025 revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, manufacturer's instructions, and staff and Consultant Pharmacist interviews, the facility failed to have a medication error rate of less than 5% as evidenced by 4 medication errors out of 26 opportunities, resulting in a medication error rate of 15.38% for 2 of 3 residents observed during the medication administration (Resident #4 and Resident #85).The findings included:1. Resident #4 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD).Review of Resident #4's physician orders revealed orders for 1) fluticasone propionate nasal spray one spray in both nostrils one time a day for allergic rhinitis dated 05/02/23, 2) budesonide/glycopyrrolate/formoterol fumarate (steroid) inhaler 160-9-4.8 MCG/ACT (micrograms per activation) inhalation aerosol inhale 2 puffs two times a day for COPD. Rinse mouth with water after use. Do not swallow, dated 11/21/24, and 3) albuterol sulfate inhalation aerosol solution 108 (90 base)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on manufacturer guidelines, observations and staff interviews, the facility failed to label DuoNeb solution (inhalation breathing solution) with an open date for 1 of 3 medication carts (C and D medication cart) reviewed for medication storage.The findings included:Review of the manufacturer's guidelines for DuoNeb solution indicated: After opening the foil pouch individual vials of DuoNeb should be used within 14 days. On 02/17/26 at 2:30 PM an observation was made of the C and D medication cart accompanied by Nurse #1. The observation yielded an open and undated box of Duoneb solutions in the drawer of the medication cart and available for use. The delivery date on the box was 12/23/25.An interview was conducted with Nurse #1 on 02/17/25 at 2:30 PM who explained that the box of DuoNeb should be dated when opened because if the vials were not used within 7 days, then they should have been discarded. During an interview with the Director of Nursing (DON) on 02/19/26 at 10:30 AM the DON explained that the medication carts should be checked every day by the Nurse on the cart and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 32 citations
- Potential for harm · Dcited before2026-02-26 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility failed to follow their Infection Control policy and Hand Hygiene policy when Nurse Aide #1 did not perform hand hygiene before applying clean gloves and Nurse Aide #1 nor the Unit Manager applied gowns while providing suprapubic catheter care on Resident #26. This deficient practice occurred for 2 of 7 staff members observed for infection control practices (Nurse Aide #1 and Nurse #4).The findings included:Review of the facility's policy and procedure entitled Hand Hygiene revised June 2025 read in part: All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. Additional considerations: a. The use of gloves does not replace hand hygiene. If your task requires gloves, perform hand hygiene prior to donning gloves and immediately after removing gloves.Review of the facility's Enhanced Barrier Precautions policy last revised June 2025 read in part as follows: Enhanced barrier precaution (EBP) are utilized to reduce the transmission of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with the resident's responsible party and staff, the facility failed to notify the responsible party of elopement for 1 of 3 residents reviewed for notification of change (Resident # 1).The findings included:Resident #1 was admitted to the facility on [DATE] with diagnoses that included dementia.The significant change in status Minimum Data Set assessment dated [DATE] indicated Resident #1 was severely cognitively impaired.A review of Resident #1's medical record indicated a late entry nursing progress note dated 7/12/25 at 3:29 PM by Nurse #1 which read, in part: Nurse Aide (NA) #1 and NA #2 witnessed Resident #1 outside, walking past the C hall door at approximately 7:45 PM. NA #1 immediately ran outside to assist him back into the building while NA #2 came and alerted Nurse #1. Nurse #1 assisted NA #1 with guiding Resident #1 back into the building via C hall door. NA #2 went to find Resident #1's wheelchair, finding it in the dining room just outside the door going into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to protect a resident's right to be free from abuse when Resident #4 attacked Resident #5 which resulted in cuts above the right eye, bruising around the nose, and bleeding from his gums and required an emergency room visit. This was for 1 of 3 residents reviewed for resident-to-resident abuse (Resident #4). The findings included:Resident #4 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, anxiety, and major depressive disorder.Review of Resident #4's care plan, last revised on 03/31/25 revealed no care plan areas for aggressive behaviors.Review of Resident #4's quarterly Minimum Data Set assessment dated [DATE] revealed he was severely cognitively impaired with no delusions, behaviors, rejection of care, or instances of wandering. Resident #4 was independent with mobility and was able to ambulate on his own.Resident #5 was admitted to the facility on [DATE] with diagnoses of dementia without…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-22 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews with staff and the Medical Director, the facility failed to maintain a medication error rate of less than 5% as evidenced by the administration of a wrong dosage and failure to have the resident rinse their mouth after being given a steroid inhaler (2 medication errors out of 31 opportunities), resulting in a medication error rate of 6.45% for 2 of 4 residents observed during medication pass (Resident #2 and Resident #3).The findings included:1. Resident #2 was admitted to the facility on [DATE] with diagnoses that included vitamin D deficiency.The Physician's Orders in Resident #2's electronic medical record indicated an active order dated 7/1/20 for Vitamin D3 tablet 25 micrograms (1000 units) (Cholecalciferol) - give 1 tablet by mouth one time a day related to vitamin D deficiency.On 7/16/25 at 9:19 AM, Nurse #2 was observed as he prepared and administered Resident #2's medications. Nurse #2 administered one tablet of Vitamin D 10 micrograms (400 units) to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-17 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and staff and Adult Protective Services (APS) Intake Social Worker interviews, the facility failed to file a report with the state agency no later than 24 hours after becoming aware of an allegation of misappropriation of resident property and failed to report the incident to APS for 1 of 3 residents reviewed for abuse (Resident #70). The findings included: A review of the facility's abuse, neglect, exploitation and misappropriation policy and procedure revised 11/16/22 read in part: Reporting/Response: Once an allegation of abuse is reported, the Administrator, as the abuse coordinator, is responsible for ensuring that reporting is completed timely and appropriately to appropriate officials in accordance with Federal and State regulations, including notification of Law Enforcement if a reasonable suspicion of crime has occurred. The Abuse Coordinator will refer any or all incidents and reports of resident abuse to the appropriate state agencies. Resident #70 was admitted to the facility 1/05/24. A review of the police department incident report indicated on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-17 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment for 2 of 2 residents reviewed for bladder continence (Resident #74 and Resident #35). Findings included: 1. Resident #74 was admitted to the facility on [DATE] with diagnoses including a stage 4 pressure ulcer to the sacrum. A review of Resident #74's physician orders showed an order dated 10/21/2024 for a 16 French (FR) foley catheter with a 10 milliliter (ml) balloon due to stage 4 sacral pressure ulcer. A review of Resident #74's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was marked as having an indwelling catheter in place but was always incontinent of bladder. An interview was completed on 12/12/2024 at 9:00 AM with the MDS Coordinator. During the interview the MDS Coordinator reported if a resident's MDS assessment was marked for an indwelling catheter then the continence needed to be marked as Not Rated. The MDS Coordinator explained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-17 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to update a resident's care plan after she ingested wound cleanser for 1 of 3 residents reviewed for supervision to prevent accidents (Resident #8). The findings included: Resident #8 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, anxiety, major depressive disorder, and adult failure to thrive. A review of Resident #8's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed her to be severely impaired with no delusions, behaviors, or rejection of care. Resident #8 was coded as having wandering behaviors daily. Resident #8 required supervision with mobility and was coded as using a manual wheelchair. A review of facility incident and accident logs revealed a report dated 03/11/24 that indicated Resident #8 had obtained a bottle of wound cleanser and ingested an unknown amount. Per the incident report, Resident #8 was assessed along with telephone calls made to her representative, the on-call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident, staff, Nurse Practitioner (NP) and Medical Director (MD) interviews, the facility failed to ensure the correct medications were administered to the correct resident for 1 of 5 residents reviewed for unnecessary medications (Resident #80). The findings included: Resident #80 was readmitted to the facility on [DATE] with diagnoses that included peripheral vascular disease, neuropathy, and necrotizing fasciitis. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #80 was cognitively intact and was marked as receiving routine and as needed pain medication. Review of a progress note written by Nurse #2 dated 12/8/2024 at 6:05 pm indicated Resident #80 was administered Baclofen (muscle relaxer) 10 milligram (mg) and Norco (pain reliever) 5/325 mg. Further review of the progress note revealed the on-call provider was notified and Nurse #2 was instructed to monitor the resident's level of consciousness, breathing, and cognition. A review of an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and staff, Resident, Wound Nurse and Medical Director interviews, the facility failed to provide care in a safe manner when a dependent resident (Resident #57) fell off the bed during incontinence care. The facility also failed to provide an environment free from a potential hazard when wound cleanser was left unattended on top of the treatment cart and an unmeasurable amount was ingested by Resident #8. This was for 2 of 4 residents reviewed for accidents. The findings included: 1. Resident #57 was admitted to the facility on [DATE] with diagnoses that included Fredrick's Ataxia (a condition that mainly affects the neuromuscular system and the heart and causes poor muscle control and coordination). A review of Resident #57's admission nursing assessment dated [DATE] indicated she was alert and oriented to person, place, time and situation. A review of a baseline care plan dated 10/28/24 indicated Resident #57 required extensive assistance of one staff for bed mobility,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to obtain an order for the use of supplemental oxygen and post oxygen cautionary signage for 1 of 1 resident (Resident #75) reviewed for respiratory care. Findings included: Resident #75 was admitted to the facility on [DATE] with diagnoses that included left lower lobe pneumonia, sepsis and pleural effusion. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #75 was cognitively intact. A review of Resident #75's medical record revealed there was no order for supplemental oxygen. A review of Resident #75's Medication Administration Record (MAR) for September 2024, October 2024, November 2024 and December 2024 indicated there was no order for supplemental oxygen administration on the records. On 12/09/24 at 10:23 AM an observation and interview were conducted with Resident #75 who was lying in bed and wearing continuous oxygen at 1.5 liters via nasal cannula. The Resident reported she has worn…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-14 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to allow a resident with behaviors to remain in the facility and to provide written documentation which stated the reason the facility could not meet the residents needs for 1 of 3 resident (Resident #6) reviewed for transfer and discharge. The findings included: Resident #6 was admitted to the facility for respite services through Hospice on 5/09/24 and discharged on 5/09/24. Diagnosis included malnutrition, chronic pain, depression, and anxiety. Review of nursing note dated 5/09/24 written by the Director of Nursing (DON) at 4:06 PM revealed telephone call placed to Hospice Nurse, updated that Resident #6 is agitated and wanting to smoke. She stated Resident #6 was agitated at home; wife needs a break. She verbalized that he received Haldol (treat behavioral issues) 1 MG and Ativan (treat anxiety) 1 MG prior to leaving on transport to facility. Hospice Nurse speaks with Hospice provider, orders received for Xanax 1 MG by mouth now and to repeat in 1 hour: Rocephin (treat possible urinary tract infection) IM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-14 · tag F0626 — isolatedPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, Hospice staff, Hospital Nurse Practitioner, and staff interviews, the facility failed to allow resident to return to the facility after being sent to the hospital for a medical evaluation using the residents' behaviors prior to discharge as a basis for their decision for 1 of 3 residents reviewed for transfer and discharge (Residents #6). The findings included: Resident #6 was admitted to the facility for respite services through Hospice on 5/09/24 and discharged on 5/09/24. Diagnosis included malnutrition, chronic pain, depression, and anxiety. Review of nursing note dated 5/09/24 written by the Director of Nursing (DON) at 4:06 PM revealed telephone call placed to Hospice Nurse, updated that Resident #6 is agitated and wanting to smoke. She stated Resident #6 was agitated at home; wife needs a break. She verbalized that he received Haldol (treat behavioral issues) 1 MG and Ativan (treat anxiety) 1 MG prior to leaving on transport to facility. Hospice Nurse speaks with Hospice provider, orders received for Xanax 1 MG by mouth now and to repeat in 1 hour:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to provide incontinence care to a resident prior to her wetting through her brief and her pants for 1 of 3 residents (Resident #4) reviewed for activities of daily living (ADL). The findings included: Resident #4 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included cerebral vascular accident (CVA or stroke), hypertension, diabetes mellitus type II, congestive heart failure and muscle weakness. Review of Resident #4's Care Area Assessment (CAA) summary dated 01/15/24 for activities of daily living (ADL) revealed resident was to receive assistance of 1 to 2 staff members with ADL, transfers, mobility, and toileting to prevent falls or injury. Resident #4 was to receive peri-care every 2 hours and as needed to prevent skin breakdown and infection. Review of Resident #4's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired, and staff were to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-14 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and staff interviews, the facility failed to follow their Infection Control Policy for Enhanced Barrier Precautions (EBP), when the Wound Nurse failed to wear a gown while providing wound care to 2 of 3 residents (Resident #2 and Resident #3) reviewed for infection control. The findings included: Review of the facility's Infection Control Policy, Enhanced Barrier Precautions last updated on 08/2022 revealed the following: Under Policy Interpretation and Implementation: 1. Enhanced barrier precautions (EBPs) are used as an infection prevention and control intervention to reduce the spread of multi-drug resistant organisms (MRDOs) to residents. 2. EBPs employ targeted gown and glove use during high contact activities when contact precautions do not otherwise apply. 3. Examples of high-contact resident care activities requiring the use of gown and gloves for EBPs include: h. wound care (any skin opening requiring a dressing). 5. EBPs are indicated (when contact precautions do not otherwise apply) for residents with wounds and/or indwelling medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-24 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations and staff interviews, the facility failed to date opened items stored in the dry storage area located in the main kitchen. These practices had the potential to affect food served to residents. Findings included: A tour of the facility's dietary department on 10/23/23 beginning at 9:30 AM revealed the following items: Dry storage area: - A 35 ounce (oz) opened and undated bag of cereal - A large bag of opened and undated cake mix An interview with [NAME] #1 on 10/23/23 at 9:45 AM revealed they had been educated all items should be labeled and dated with an open/discard date. He stated the opened bag of cereal should have been sealed and labeled with the date it was opened. An interview with the Regional Dietary Manager on 10/24/23 at 1:38 PM revealed she was made aware of items that were unlabeled and dated in the dry storage area stated all items should be labeled and dated with an open and discard date.
- Potential for harm · Dcited before2023-10-24 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to ensure a resident had been assessed to self-administer over the counter medications located in a residen'st room. This occurred for 1 out of 3 residents reviewed for medication administration (Resident #3). The findings included: Resident #3 was admitted to the facility on [DATE] with diagnoses which included type 2 diabetes and vascular dementia. Resident #3's self-administration of medication evaluation dated 09/15/23 completed by Director of Nursing (DON) revealed approval for self-administration of a pain ointment and pain relief topical 4% cream. Resident #3's quarterly Minimum Data Set (MDS) dated [DATE] revealed he was cognitively intact requiring extensive assistance of one staff member for most activities of daily living (ADL). On 10/23/23 at 11:19 AM an observation was conducted of Resident #3's room revealed an open 32-ounce bottle half-full of hydrogen peroxide located on bedside dresser. During interview with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-24 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interview the facility failed to honor resident requests for two showers per week for 2 of 4 residents reviewed for choices (Resident #2 and Resident #4). The findings included: 1. Resident #2 was admitted to the facility on [DATE]. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #2 was cognitively intact and required extensive assistance for bathing. Review of the facility's shower schedule revealed Resident #2 was scheduled for a shower on Mondays and Thursdays on second shift. Review of the facility shower documentation from 10/01/23 through 10/23/23 revealed no showers were documented as given to Resident #2. The documentation revealed Resident #2 was provided a bed bath instead of shower on the scheduled shower dates of: 10/02/23, 10/05/23, 10/09/23, 10/12/23, 10/16/23, 10/19/23, and 10/23/23. An observation and interview were conducted with Resident #2 on 10/24/23 at 11:55 AM. Resident #2 was sitting up in bed, her hair,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0561 — failed to honor residents' choices — patternHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4a. Resident #64 was admitted to the facility on [DATE] with diagnoses that included diabetes mellitus, anxiety, depression and fibromyalgia. The care plan dated 06/15/22 revealed Resident #64 had a self-care deficit. The goal the Resident would improve in her current level of function in her activities of daily living (ADL) would be attained by utilizing interventions such as: providing a sponge bath when a full bed bath or showers cannot be provided. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #64's cognition was moderately intact and had no behaviors of rejection of care. The MDS indicated the Resident required extensive assistance of two staff for transfers, personal hygiene and dressing. The MDS also indicated the Resident was incontinent of bladder and bowel. A review of the Shower Schedule for room [ROOM NUMBER]-B revealed Resident #64 was scheduled to receive her showers on Wednesday and Saturday on first shift. A review of Resident #64's Bathing record from August 22,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Resident #57 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation, dementia without behaviors, major depressive disorder and history of stroke. A review of Resident #57's quarterly Minimum Data Set assessment dated [DATE] revealed Resident #57 to be cognitively intact with no psychosis, behaviors, rejection of care, or instances of wandering. Resident #57 was coded as receiving antipsychotics 1 of 7 days during the lookback period but was coded as not receiving antipsychotics since her admission or entry to the facility or since the prior Minimum Data Set assessment. A review of Resident #57's physician orders revealed no current, completed, or discontinued orders for the use of an antipsychotic. A review of Resident #57's August Medication Administration record revealed no antipsychotics were provided to Resident #57 in the Month of August. An interview with MDS Nurse #1 on 09/07/23 at 3:42 PM revealed she completed Resident #57's quarterly Minimum Data Set assessment dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-08 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews and staff interviews the facility failed to provide sufficient nursing staff resulting in residents not having their choices honored for receiving two showers a week, failed to honor a resident's request to get out of bed and the facility failed to provide nail care for 5 of 5 residents reviewed (Resident #36, #23, #39, #60, and #64) for choices and activities of daily living. The findings included: This tag is crossed referred to: F-561: Based on observations, record review, resident, and staff interviews, the facility failed to honor resident request for two showers per week (Resident #23, Resident #39, Resident #60, Resident #64, Resident #6, and Resident #36) and the facility also failed to honor a resident's request to get out of bed (Resident #64) this affected 6 of 6 residents reviewed for choices. F-677: Based on observations, record reviews, resident and staff interviews, the facility failed to provide nail care to a dependent resident for 1 of 2 residents reviewed for providing activities of daily living (Resident #36). An interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-08 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and Director of Nursing (DON) interview the facility failed to ensure the DON for the Skilled Nursing Facility worked full time as the DON of the facility. The DON served as a charge nurse having a resident care assignment that included working on the medication cart with a facility census of greater than 60 residents for 8 of 8 days reviewed for sufficient nurse staffing. 07/24/23, 07/25/23, 08/09/23, 08/10/23, 08/14/23, 08/29/23, 08/30/23 and 08/31/23. The findings included: A review of the staffing schedules revealed: On 07/24/23 the DON worked the 10:45 PM - 7:15 AM shift with an average daily resident census of 92. On 07/25/23 the DON worked the 10:45 PM - 7:15 AM shift with an average daily resident census of 90. On 08/09/23 the DON worked the 10:45 PM - 7:15 AM shift with an average daily resident census of 85. On 08/10/23 the DON worked the 10:45 PM - 7:15 AM shift with an average daily resident census of 84. On 08/14/23 the DON worked the 10:45 PM - 7:15 AM shift with an average daily resident census of 83. On 08/29/23 the DON worked the 10:45 PM -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to label and date leftover food items available for resident consumption stored in 1 of 1 reach in refrigerator and failed to date pre-filled bowls of cereal stored in the dry storage area located in the main kitchen. These practices had the potential to affect food served to residents. Findings included: A tour of the facility's dietary department on 9/5/23 beginning at 10:00 AM revealed the following items: Dry storage area: A 35 ounce (oz) opened and undated bag of cereal 3 Meal trays which contained 47 bowls filled with various cereal unlabeled or dated Reach in refrigerator: 1 plastic gallon container of fruit cocktail labeled 8/29 1 large bag of salad mix which was yellow and brown lettuce unlabeled or dated ½ cucumber cut and undated 1 package of sliced ham undated 1 small bag of shredded carrots undated 1 small bag of shredded red cabbage undated 1 package of bologna opened and undated An interview with [NAME] #1 and Dietary Aide #1 on 9/5/23 at 10:30 AM revealed they had been educated all items should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-08 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put in place following a recertification and complaint survey dated 3/21/22. This was for six repeat deficiencies that were cited in the areas of self-determination, accuracy of assessment, care plan timing and revision, activities of daily living care provided for dependent residents, sufficient nursing staffing, and label and storage of drugs and biologicals that were originally cited during a recertification and complaint survey dated 3/21/22 and subsequently recited during the recertification and complaint survey dated 9/8/23. The continued failure of the facility during two federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program. The findings included: The tag is cross referenced to: F561- Based on observations, record reviews, resident and staff interviews, the facility failed to honor a resident's request to receive two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY ed on record review, family, staff, and Nurse Practitioner interviews the facility failed to change Resident #82's advance directive (code status) as directed by his power of attorney (POA) for 1 of 1 resident reviewed for advance directives. The findings included: Resident #82 was admitted to the facility on [DATE] with diagnoses that included Parkinson's disease, dementia, Alzheimer's Disease, and others. Review of a facility document titled; Advance Directive Discussion Document dated [DATE] indicated Resident #82 wished for cardiopulmonary resuscitation (CPR). The form was signed by Resident #82. Review of a Medical Order for Scope of Treatment (MOST) form dated [DATE] indicated that Resident #82 was to receive full scope of treatment which included the use of intubation, advanced airway interventions, mechanical ventilation, cardioversion as indicated, medical treatment, intravenous fluid, etc. also provide comfort measures. Transfer to hospital. The form was signed by the Nurse Practitioner (NP) and by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a comprehensive care plan within 7 days of the completion of a resident's admission Minimum Data Set assessment (Resident #83) for 1 of 2 residents reviewed for discharge. The findings included: Resident #83 was admitted to the facility on [DATE] with diagnoses that included acute kidney failure, muscle weakness, age related physical debility, type II diabetes mellitus, and hypertension. A review of Resident #83's admission Minimum Data Set assessment dated [DATE] revealed he was cognitively intact with no psychosis, behaviors, rejection of care, or instances of wandering. Resident was coded as requiring supervision with bed mobility, toilet use, and personal hygiene. Resident #83 required limited assistance with transfers, walk in the room and corridor, locomotion on and off the unit, and dressing. Resident #83 was independent with eating and needed extensive assistance with bathing. Review of Resident #83's medical record revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident, and staff interviews the facility failed to invite 2 of 2 residents to a care plan meeting (Resident #39 and Resident #60) that were reviewed for care plans. The findings included: 1. Resident #39 was admitted to the facility on [DATE] with diagnoses that included quadriplegia, weakness, chronic pain, and others. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #39 was cognitively intact. Review of Resident #39's medical record revealed no evidence of a care plan meeting being held with Resident #39 or his family. An interview was conducted with Resident #39 on 09/05/23 at 10:15 AM, Resident #39 stated that he had been at the facility for over two years, and he did not recall ever being invited to a care plan meeting about his stay in the facility or any discharge plan that may or may not be in place. Resident #39 stated that he would be eager to participate in the care plan meeting if he would have known about it. The Social Worker…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to provide nail care to a dependent resident for 1 of 2 residents reviewed for providing activities of daily living (Resident #36). The findings included: Resident #36 was admitted to the facility on [DATE] with diagnoses that included chronic pain. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #36 was cognitively intact and required extensive assistance for personal hygiene and was dependent for bathing. It further indicated no rejection of care or behaviors. Review of the nurse's progress notes from 8/21/23 through 9/8/23 revealed no notes regarding Resident #36 refusing showers or personal hygiene care. Review of the Nurse Aide (NA's) documentation of the same period revealed no indication Resident #36 refused nail care. An observation and interview with Resident #36 on 9/5/23 at 11:41 AM revealed Resident #36 lying in bed with fingernails on both hands that extended out past the end of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, and staff interviews the facility failed to ensure that oxygen was delivered at the prescribed rate for 1 of 1 resident reviewed for respiratory care (Resident #13). The findings included: Resident #13 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease. Review of a physician order dated 10/13/21 read; oxygen continuous at 3 liters. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #13 was cognitively intact and used oxygen during the look back period. The MDS also revealed Resident #13 had no shortness of breath during the look back period. An observation of Resident #13 was made on 09/05/23 at 11:41 AM, she was resting in bed with her eyes closed. Resident #13 had an oxygen canula in her nose with oxygen being delivered at 5 liters per minute. Resident #13 appeared to be in no respiratory distress. An observation of Resident #13 was made on 09/06/23 at 9:47 AM.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews with residents, staff, Pharmacist and Nurse Practitioner (NP #1), the facility failed to acquire medications ordered for administration which resulted in 2 missed doses of the controlled substance medication prescribed for pain for 1 of 2 residents reviewed for the provision of pharmaceutical services (Resident #289). The findings included: An undated document provided by the pharmacy read in part, Labor Day [pharmacy name] will be operating and delivering with modified hours on September 4th in observance of the Labor Day holiday. New orders received after 4 PM on Monday, September 4th will be shipped by 6 PM. New orders received after 4 PM and refill orders received after noon will be shipped on Tuesday, September 5th at regular shipments times. Please contact [phone number provided] for emergency needs. Fax early and often. An admission Minimum Data Set (MDS) dated [DATE] indicated Resident #289 was cognitively intact, had pain present constantly, and received 6 days of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-08 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews and staff interviews, the facility failed to discard expired medications and failed to store a controlled substance in a permanently affixed compartment in the refrigerator in 1 of 1 medication room (main medication room) for review of medication storage. The findings included: 1. On 09/06/23 at 11:47 AM an observation of the main medication room was conducted accompanied by Nurse #1. On the cabinet shelf was an opened box of Ipratropium bromide/albuterol nebulizing solution (vials of 0.5 milligram (mg) and 3 mg / 3 milliliter (ml) ipratropium / albuterol inhalation solution) used to treat chronic obstructive pulmonary disease. The solution was prescribed for Resident #4 with the delivery date of 07/04/23. The box contained an open and undated foil pouch that had 20 out of 30 vials left in the foil pouch. The manufacture's instructions on the box indicated to discard unused vials in opened foil pouch within 14 days. An interview conducted with Nurse #1 on 09/06/23 at 11:48 AM revealed the Nurse stated the medication was stored in the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-12-17 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to develop a comprehensive, individualized, and person-centered care plan in the area of behavior for 1 of 2 residents reviewed for behaviors (Resident #37). The findings included: Resident #37 was admitted to the facility on [DATE] with the following diagnoses: cerebral infarction, anxiety disorders, metabolic encephalopathy, and vascular dementia. A review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #37 had moderate cognitive impairment. The MDS further indicated no negative behaviors during the lookback period. On 12/9/2024 at 11:10 am an interview and observation were made of Nursing Assistant (NA) #4 sitting outside of Resident #37's room. The resident was observed lying in bed with his eyes closed. NA #4 reported she sat outside of the room since Resident #37 needed 1 on 1 supervision due to a history of physical behaviors with other residents and staff. An additional observation and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-09-08 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews the facility failed to change a soiled privacy curtain for 1 of 8 rooms on E hall (room [ROOM NUMBER]) reviewed for homelike environment. The finding included: Resident #23 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #23 was cognitively intact. On 09/05/23 at 11:29 AM an observation of Resident #23's privacy curtain revealed an egg sized brown stained area on the inner side of the curtain. Subsequent observations of the privacy curtain in room [ROOM NUMBER] on 09/06/23 at 9:42 AM remained unchanged. An interview was conducted with the Housekeeping Supervisor on 09/07/23 at 10:13 AM. The Supervisor explained that she staffed the facility with 3 housekeepers a day during the week and two housekeepers a day on the weekends. She continued to explain that along with cleaning the residents' rooms the housekeepers were responsible to check the window curtains and privacy curtains for cleanliness. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$53,110 in federal fines across 2 penalties.
- $16,801 — penalty dated 2024-12-17
- $36,309 — penalty dated 2023-09-08
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to AVARDIS HEALTH — 38 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.0 | -1.0 vs chain |
| Health inspection | 1 of 5 | 1.9 | -0.9 vs chain |
| Staffing | 2 of 5 | 2.3 | -0.3 vs chain |
| Quality measures | 4 of 5 | 3.2 | +0.8 vs chain |
The other 37 homes this chain runs (chain average 2.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| NW LENOIR PARENTCO LLC | Organization | DIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| CALDWELL HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| NCOP HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| NU C II IRREVOCABLE TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| NU C IRREVOCABLE TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| SNF CARE CENTERS LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| ZENITH HOLDCO II LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| ZENITH HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 06/01/2025 |
| CSE LENOIR LP | Organization | 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF | since 05/01/2025 |
| HOBACK, TIFFANY | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| SEMONES, BRANDI | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| SNF MGR LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| CLARK, KEVIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| FARRAN, MARK | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/21/2025 |
| JONES, TEQUILLA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| LAIL, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2025 |
| PEARSON, IVY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/13/2026 |
CMS files one row per role, so the 28 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
10 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $515K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345329. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.