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Woodstock Valley Health and Rehabilitation

803 South Main St, Woodstock, VA 22664 · For profit - Corporation · 88 certified beds · (540) 459-5676 Medicare & Medicaid certified

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Special Focus candidate (CMS is watching this home)Flagged for abuseBehavioral-health or dementia-care citation at the harm level (F0740)3 immediate-jeopardy citations$174,324 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Sep 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (115) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $174,324 in federal fines (most recent 2025-09-26)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
755 S Main St · (540) 459-1315 · Call to confirm hours
Pharmacy
120 W Reservoir Rd · (540) 459-2183 · Call to confirm hours
Grocery
802 S Main St · (540) 459-7617 · Call to confirm hours
Park
540 Park Ave · (540) 459-3621 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.1%14.9%15.4%better
Long-stay residents who lose too much weight8.4%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.7%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.9%1.6%2.0%typical
Long-stay residents with depressive symptoms10.1%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury12.8%3.6%3.3%worse
Long-stay residents whose ability to walk worsened17.8%15.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication27.1%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine98.6%94.0%95.3%typical
Long-stay residents with pressure ulcers6.2%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control23.4%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table32.7%14.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.2%1.3%1.4%worse
Short-stay residents given the seasonal flu vaccine72.9%73.6%79.4%typical
Short-stay residents rehospitalized after admission31.9%22.3%22.6%worse
Short-stay residents with an outpatient ER visit26.3%11.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.561.521.67typical
Long-stay outpatient ER visits per 1,000 resident days4.791.481.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 141 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.4%U.S. median 51.5%
Got home and stayed home
12.6%U.S. median 10.7%
Went back to hospital
82.8%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 82.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 24% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.4%CMS range 38.2–55.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.6%CMS range 9.3–16.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge82.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge75.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge62.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting87.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.5%CMS range 5.4–13.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.34
RN hours/ resident / day
1.01
LPN hours/ resident / day
1.63
Aide hours/ resident / day
2.98
Total nurse hours/ resident / day
0.24
RN hoursweekends
43.6%
Total nursing turnover
71.4%
RN turnover

How full it usually is: this home is certified for 88 beds and averages 70.3 residents a day — about 80% occupied, or roughly 18 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.98 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.34 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.63 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.58 hrs/resident/day on weekends vs 3.15 on weekdays — 18% thinner on weekends. RN hours go from 0.38 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 44% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

39
deficiencies at the latest standard inspection (2024-05-23)
14
at the previous standard inspection (2023-04-20)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

115 citations, most serious first. The 15 most serious are shown; the remaining 100 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-09-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to provide adequate supervision, monitoring, use of safety devices, and fully implement their smoking policy to ensure safety for two of 16 current residents, resident #10 (R10) and R11. This resulted in a determination of Immediate Jeopardy (IJ). After Immediate Jeopardy was removed, the scope and severity were lowered to a level 2, isolated. Also, the facility staff failed to provide interventions for adequate supervision for one of 16 residents in the survey sample, Resident #7. The findings include:1. For R10, the facility staff failed to provide a smoking apron and monitor to ensure a cigarette lighter was not kept on his person. R10 was admitted to the facility with diagnosis that included but not limited to nicotine dependence. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 07/23/2025, R10 scored 9 (nine) out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide care and services for resident safety for seven of 43 residents in the survey sample, Residents #38, #235, #58, #42, #61, #47, and #25. For Resident #38, the facility staff failed to assess the resident to safely leave the facility property independently. Resident #38 was observed on Main Street on the sidewalk, approximately 150 yards for the facility front door, on 5/20/24. For Resident #235, the facility staff failed to assess the resident the resident to safely leave the facility property independently. Resident #235 was observed getting on public transportation with a rollator walker on 5/20/24. For Resident #58, the facility staff failed to assess the resident to safely leave the facility property independently. This resident has had multiple falls per facility documentation. For Resident #61, the facility staff failed to assess the resident to safely leave…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2021-10-26 · tag F0740 — failed to provide behavioral / mental-health care — pattern
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, clinical record review, and during the course of a complaint investigation, it was determined that the facility staff failed to provide behavioral health services such as conducting individualized assessments and person centered planning, related to residents who demonstrated or expressed suicidal ideation, for six of 41 residents in the survey sample, Resident #230, Resident #59, Resident #20, Resident #24, Resident #61 and Resident #13. On 8/25/21, Resident #230 expressed thoughts of self- injury documented on the MDS-Section D-Letter I., and was not further assessed by facility staff. Safety interventions and behavioral health services were not put in place. On 8/31/21, Resident #230 was found by staff at approximately 3: 00 a.m., with a call bell cord wrapped around his neck, self-injurious behavior that is likely to cause serious injury, harm, impairment, or death to the resident, resulting in transportation to the emergency room for further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-09-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to ensure one of 16 residents in the survey sample, Resident #2, was free from mental abuse resulting in psychosocial harm on 3/29/25. The findings include: For Resident #2 (R2) the facility staff failed to ensure the resident was free from mental and verbal abuse resulting in psychosocial harm when the facility staff threatened to have the resident sent out of the facility with a temporary detention order.The resident was admitted to the facility on [DATE], with diagnoses that included but were not limited to: diabetes, obesity, high blood pressure, sleep terrors, insomnia, depressive disorder, anxiety disorder, osteoarthritis, post-traumatic stress disorder, and pain.On the most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 8/3/25, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-05-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to assess, monitor and/or implement treatment for pressure injuries for two of 43 residents in the survey sample, Residents #45 and #85. For Resident #45, the facility staff failed to implement treatment for a pressure injury (1) and the wound became larger in size, thus causing harm to the resident. The findings include: 1.a. For Resident #45 (R45), the facility staff failed to implement treatments for a pressure injury on the left lateral thigh. The Admission/readmission Data Collection form dated 5/1/2024, documented in part, Skin: Left thigh (rear) Pressure injury 04/28/24. The Braden Scale for Predicting Pressure Sore Risk, dated 5/1/24, documented the resident scored a 16. A score of 16 indicated the resident was at risk for developing pressure injuries/sores. Review of the physician orders failed to evidence an order for the treatment of the left thigh pressure injury.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-09-26 · tag F0843 — widespread
    Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to provide evidence of an updated hospital transfer agreement for one of one agreement reviewed, potentially affecting all residents, a census of 86. The findings include:The facility staff failed to provide an updated hospital transfer agreement. A review of the hospital transfer agreement revealed there was no current contractual agreement with the hospital. The agreement was between the hospital and the name of the previous owner of the facility, a company no longer in existence. On 9/25/25 at 1:54 p.m., an interview was conducted with ASM (administrative staff member) #1 (the executive director). ASM #1 stated that when the new company began ownership of the facility (June 2025), she had to reach out to all vendors, write up new contracts, send the contracts to the new company's legal team for review, send the contracts back to the vendors for changes, then send the contracts back to the new company's legal team. ASM #1 stated the new company bought approximately 48 or 49 facilities and this has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-09-26 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to ensure the required QAPI (Quality Assurance and Performance Improvement) committee members attended for three of three quarterly meeting reviews, (October 2024 through December 2024, January 2025 through March 2025, and April 2025 through June 2025). The findings include:The facility staff failed to ensure an Infection Preventionist attended QAPI meetings from October 2024 through June 2025. A review of QAPI meeting sign-in sheets for October 2024 through June 2025 failed to reveal the signature of an Infection Preventionist. On 9/25/25 at 1:54 p.m., an interview was conducted with ASM (administrative staff member) #1 (the executive director). ASM #1 stated an infection preventionist is supposed to attend the QAPI meetings and she could not show an infection preventionist attended the QAPI meetings from October 2025 through June 2025. On 9/25/25 at 4:59 p.m., ASM #1 was made aware of the above concern. 1. The facility policy titled, Quality Assurance and Performance Improvement (QAPI) documented,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to notify the emergency contact of changes in condition and the physician of medications not administered for two of 16 residents in the survey sample, Residents #3 and #4.The findings include:1) For Resident #3 (R3), the facility staff failed to A) notify the physician of medications not administered or held during dates in February, March and April of 2025 and B) notify the emergency contact of changes in condition on 3/10/2025 and 4/8/2025.On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 1/28/2025, the resident was assessed as being moderately impaired for making daily decisions. The assessment documented R3 receiving medications including insulin, antibiotic, diuretic, opioid, antiplatelet and hypoglycemic medication.The resident admission demographic information documented R3 being their own responsible party and having two family members as emergency contacts.A) Review of the eMAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to maintain a clean, comfortable, and homelike environment for one of 16 residents in the survey sample, Resident #7, three of three reusable bed pads observed in the laundry room, and in six of 27 resident rooms observed. The findings include:1. For Resident #7 (R7), the facility staff failed to maintain a blanket on the resident's bed in a clean and homelike manner. On multiple dates, a brown stain was observed on the blanket. Also, on 9/24/25, stains were observed on three of three washed bed pads in the laundry room. On 9/22/25 at 3:34 p.m., 9/23/25 at 8:02 a.m., 9/23/25 at 3:16 p.m., and 9/24/25 at 9:01 a.m., an observation of R7's room was conducted. A white blanket was observed on the resident's bed and contained a large brown oval stain (approximately ten inches in diameter) on the left lower corner. On 9/24/25 at 4:44 p.m., an interview was conducted with CNA (certified nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, clinical record review and facility document review, facility staff failed implement the comprehensive care plan for six of 16 current residents in the survey sample, Residents #10 (R10), R11, #7, #2, #3 and #6. The findings include:1. For R10, facility staff failed to provide a smoking apron while smoking a cigarette on the locked Dogwood unit. R10 was admitted to the facility with diagnosis that included but not limited to nicotine dependence. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 07/23/2025, R10 scored 9 (nine) out of 15 on the BIMS (brief interview for mental status), indicating the R10 was moderately impaired of cognition for making daily decisions. On 09/23/2025 at approximately 10:18 a.m. an observation of R10 was conducted on the locked Dogwood unit. R10 was in a wheelchair, carrying a “Fanny Pak” and observed going outside to the enclosed patio area on the locked Dogwood unit independently.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to administer medications and treatment per the physician's orders for three of 16 residents in the survey sample, Residents #3, #2 and #7.The findings include:1) For Resident #3 (R3), the facility staff failed to administer medication as ordered during dates in February and April of 2025. On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 1/28/2025, the resident was assessed as receiving medications including insulin, antibiotic, diuretic, opioid, antiplatelet and hypoglycemic medication. Review of the eMAR (electronic medication administration record) for R3 dated 2/1/25-2/28/25 failed to evidence administration of the following medication on the dates listed below: Gabapentin Oral Capsule 100 MG (Gabapentin) Give 4 capsule by mouth in the morning for Neuropathy related to Type 2 Diabetes Mellitus with Diabetic Neuropathy, Unspecified. (to treat seizures/nerve pain) (1). Take 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to provide care and services to promote healing of a pressure injury for two of 16 residents in the survey sample, Residents #3 and #6.The findings include:1) For Resident #3 (R3), the facility staff failed to provide treatments to pressure injuries (1) as ordered during dates in January and February of 2025.On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 1/28/2025, the resident was assessed as having three Stage 3 pressure injuries and two Stage 2 pressure injuries that were present on admission.Review of the eTAR (electronic treatment administration record) for R3 dated 1/1/25-1/31/25 failed to evidence treatments completed on the following dates:Clean all wounds on buttocks with wound cleanser, apply skin prep to outer edges of wounds. Soak gauze in Dakin's solution, put gauze into wounds, squeeze out excess liquid, cover with foam dressings every day shift every 3 day(s). On 1/27/25 the eTAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    For Resident #2 (R2), the facility staff failed to administer pain medications per the physician order to manage the resident's pain. On the most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 8/3/25, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired for making daily decisions. An interview was conducted with R2 on 9/23/25 at 10:00 a.m. R2 stated on 3/29/25, she was going into withdrawal symptoms related to not getting her pain patch (Fentanyl - an opioid used to treat severe pain) (1) as prescribed. She stated she was sick to her stomach, diarrhea and just didn't feel well. She stated her daughter had been in the facility on 3/28/25 and noticed that her pain patch was dated 3/17/25. R2 stated that it has happened again that she didn't get her patch as prescribed. The physician order dated 3/5/25, documented, Fentanyl Transdermal Patch 72 Hours 75 MCG/HR (micrograms per hour); apply 1 patch every 3 days for chronic pain replace…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview and facility document review, the facility staff failed to maintain sufficient nursing staff to meet the resident's needs for two of two resident units, Dogwood and Rosewood units. The findings include:The facility staff failed to maintain sufficient nursing staff to provide HS (hours of sleep) snacks to residents. The Facility Assessment Tool dated 06/01/2025 documented in part, Staffing plan. Position: Nurse aides - Distribution adjusted based on resident activities and care needs per shift. Total Number Needed or Average or Range: 6-8 (six to eight) CNAs (certified nursing assistants) day shift, 4-6 (four to six) CNAs evening / nights. The facility's As worked schedules for nursing staff on the Dogwood Unit dated 06//2024 through 06/30/2025 documented one CNA (certified nursing assistant) during the 3:00 p.m. to 11:00 p.m. shift on 06/07/2025 with a facility census of 77, and 06/14/2025 with a facility census of 77; one CNA for four hours during the 3:00 p.m. to 11:00 p.m. shift on 06/04/2025 with a facility census of 76, 06/06/2025…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to meet RN (registered nurse) requirements for 16 of 31 days reviewed. The findings include:1. The facility staff failed to provide RN coverage for eight consecutive hours a day on 8/25/25, 8/30/25, 8/31/25, 9/13/25, and 9/14/25. A review of nursing schedules revealed there was no RN coverage for eight consecutive hours on 8/25/25, 8/30/25, 8/31/25, 9/13/25, and 9/14/25. On 9/25/25 at 1:45 p.m., an interview was conducted with ASM (administrative staff member) #2 (the director of nursing). ASM #2 stated there had not been eight consecutive hours of RN coverage in the facility and there was only one other RN besides her working at the facility. On 9/25/25 at 4:59 p.m., ASM (administrative staff member) #1 (the executive director) was made aware of the above concern. The facility policy titled, Nursing Services-Registered Nurse (RN) documented, The facility will utilize the services of a Registered Nurse for at least 8 consecutive hours per day, 7 days per week. No further information was presented prior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 100 citations
  • Potential for harm · Ecited before2025-09-26 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to complete an annual performance review for four of five CNA (certified nursing assistant) reviews. The findings include:For CNA #3, CNA #4, CNA #5, and CNA #6, the facility staff failed to complete an annual performance review. CNA #3 was hired on 8/22/23. CNA #3's most recent performance review was completed on 8/27/24.CNA #4 was hired on 6/13/23. CNA #4's most recent performance review was completed on 7/23/24.CNA #5 was hired on 7/20/21. CNA #5's most recent performance review was completed on 7/22/24.CNA #6 was hired on 2/15/23. CNA #6's most recent performance review was completed on 7/31/24. On 9/25/25 at 1:45 p.m., an interview was conducted with ASM (administrative staff member) #2 (the director of nursing). ASM #2 stated she did not know who was responsible for ensuring the completion of CNA performance reviews because she had only been the director of nursing since April 2025 and had never been a director of nursing before then. ASM #2 stated she assumed CNA performance reviews should be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure medications were available for administration for two of 16 residents in the survey sample, Residents #3 and #7.The findings include:1) For Resident #3 (R3), the facility staff failed to ensure medications were available for administration during dates in February and March of 2025. Review of the eMAR (electronic medication administration record) for R3 dated 2/1/25-2/28/25 failed to evidence administration of the following medication on the dates listed below: Daptomycin-Sodium Chloride Intravenous Solution 500-0.9 MG (milligram)/50ML (milliliter)-% (Daptomycin-Sodium Chloride) Use 500 mg intravenously in the morning related to Sepsis, Unspecified Organism. On 2/9/25 and 2/21/25. (antibiotic to treat infection) (1). The eMAR for 2/9/25 was observed to be blank and 2/21/25 eMAR progress note documented “ordered call to pharmacy.” Epoetin Alfa-epbx Injection Solution 40000 UNIT/ML (Epoetin Alfa-epbx) Inject 1 ml subcutaneously one time a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-26 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, facility staff failed to provide residents with the correct amount of food according to the facility's menu in one of one facility kitchens. The findings include:On 09/22/2025 at approximately 2:00 p.m. an observation in the facility's kitchen revealed OSM (other staff member) #10, acting dietary manager plating Caesar salad into bowls using a beige/ off-white handle scoop. Further observations revealed OSM #10 placing one scoop of salad into each bowl. At approximately 4:24 p.m. an observation of the facility's kitchen tray line revealed the cook plating food for the resident's dinner. Observations of the serving utensils being used by the cook to plate the food revealed he was using a grey handle scoop for serving lasagna, and a red handle scoop for sliced carrots. Continued observations revealed the cook placed one scoop of lasagna, carrots on the resident's dinner plates and one bowl of Caesar salad on each meal tray. The facility's menu for dinner on 09/22/2025 documented in part, Monday. Entree. Lasagna w/…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-26 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, it was determined that the facility staff failed to serve palatable food on one of two facility units, Rosewood Unit. The findings include:On 09/22/2025 at approximately 5:45 p.m., a test tray consisting of lasagna with meat sauce, sliced carrots, green beans and mash potatoes were placed on a food cart in the facility's kitchen and sent to the Rosewood Unit of the facility. The cart was followed by the surveyor, OSM (other staff member) #11, district manager for dietary. At approximately 6:05 p.m., the last dinner tray was served to a resident on the Rosewood Unit and OSM #11 was asked to remove cover from the test plate then proceeded to take the temperatures of the food. Two surveyors observed OSM #11 obtaining the food temperatures of the test tray. The lasagna with meat sauce was 127-degrees F (Fahrenheit), the green beans were 117-degrees F, sliced carrots were 113-degrees F and the potatoes were 112-degrees F. The test tray was sampled by two surveyors, OSM #11 for appropriate holding temperatures and palatable taste. When asked to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-26 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview and facility document review, facility staff failed to provide HS (hours of sleep) snacks on two of two resident units, Dogwood and Rosewood units. The findings include:The facility's Meal Delivery Schedule documented in part, Breakfast (7:30 a.m.)-8:00 (a.m.)). Rosewood (unit) 8:00. Dinner 4:30 (p.m.)-5:15 (p.m.). Rosewood 5:15. According to the Meal Delivery Schedule there are 14 hours and 15 minutes between the last full evening meal and the first full meal of the next day. On 09/24/2025 at approximately 10:40 a.m. an interview was conducted with Resident #2 (R2), resident council president for the Rosewood unit, about snacks being provided to resident during the night shift. She stated that the residents are not offered snacks and that the resident council had never agreed to allow up to 16 hours to elapse between a substantial evening meal and breakfast the following day. On 09/24/2025 at approximately 10:50 a.m. an interview was conducted with R16, resident council president for the Dogwood unit, about snacks being provided to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility staff failed to serve food in a sanitary manner in one of one facility kitchens. The findings include:On 09/22/2025 at approximately 5:30 p.m. an observation in the facility kitchen revealed OSM (other staff member) #10, acting dietary manager and OSM #11 , district manager for dietary, hand drying 20 resident meal trays, placing them on the tray line. Continuing observation revealed kitchen staff at the tray line, sliding the meal trays down the tray line, placing resident's meals on the tray and placing the tray in the food carts to be taken to the unit floors. On 09/25/2025 at approximately 1:30 p.m. an interview was conducted with OSM #11. When informed of the observation as stated above OSM #11 stated that the meal trays should have been air dried to prevent contamination. On 9/25/2025 at approximately 4:58 p.m. ASM (administrative staff member) #1, the executive director, ASM #6, vice president of operations, and ASM #9, regional director of clinical services, were made aware of the above findings. No further information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-26 · tag F0840 — pattern
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to provide evidence of an updated contract with an outside provider for one of eight contracts reviewed, potentially affecting seven residents who received respiratory equipment services. The findings include:The facility staff failed to provide an updated contract for respiratory equipment. A review of facility contracts with outside service providers revealed there was no current contractual agreement with the respiratory equipment provider. The contract was between the outside provider and the name of the previous owner of the facility, a company no longer in existence. On 9/25/25 at 1:54 p.m., an interview was conducted with ASM (administrative staff member) #1 (the executive director). ASM #1 stated that when the new company began ownership of the facility (June 2025), she had to reach out to all vendors, write up new contracts, send the contracts to the new company's legal team for review, send the contracts back to the vendors for changes, then send the contracts back to the new company's legal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and clinical record review, it was determined that facility staff failed to promote a resident's dignity for one of 16 current residents in the survey sample, Residents #8 (R8). The findings include:For R8, facility staff stood while providing feeding assistance. R8 was admitted to the facility with diagnoses that included but were not limited to swallowing difficulties. On the most recent comprehensive MDS (minimum data set), a significant change assessment with an ARD (assessment reference date) of 08/13/2025, R8 scored 3 (three) out of 15 on the BIMS (brief interview for mental status), indicating R8 was severely impaired of cognition for making daily decisions. GG0130 Self-Care coded R8 as being dependent for eating. 09/23/2025 at approximately 8:08 a.m., an observation revealed R9 in bed being fed by CNA (certified nursing assistant) #2. Further observations revealed CNA #2 standing next to the bed while feeding R8. Observation of R9's meal tray revealed food was p[placed in bowls. The comprehensive care plan for R8 dated 10/29/2018…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, facility document review and clinical record review, the facility staff failed to maintain a resident's right to be treated with respect and dignity, including the right to retain their personal belongings for one of 16 residents in the survey sample, Resident #2. The findings include: For Resident #2 (R2), the facility staff failed to maintain the resident's right to display her personal belongings.The resident was admitted to the facility on [DATE], with diagnoses that included but were not limited to: diabetes, obesity, high blood pressure, sleep terrors, insomnia, depressive disorder, anxiety disorder, osteoarthritis, post-traumatic stress disorder, and pain. On the most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 8/3/25, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired for making daily decisions. In Section E - Behavior, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and facility document review, the facility staff failed to secure confidential resident clinical records for one of 16 residents in the survey sample, Resident #1. The findings include:For Resident #1 (R1), the facility staff failed to maintain confidentiality of a document from the resident's clinical record. An email from LPN (licensed practical nurse) #5 to ASM (administrative staff member) #1 (the executive director) dated 8/22/25 documented, This morning I was standing at my cart getting ready to start morning Med [sic] pass. A CNA (certified nursing assistant) came to me and stated that (LPN #6) wanted me to print off a progress note for her. I asked what progress note and CNA said something about (R1). I asked where she was, and she said in (OSM [other staff member] #2's [the former staffing coordinator's]) office. By the time I went to (OSM #2's) office (LPN #6) had left. I needed to speak to (OSM #2) about my schedule. And that's what we did. At the end of our conversation I asked where (LPN #6) was and if she was coming back in because she wanted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to ensure discharge needs were met for one of 16 residents in the survey sample, Resident #4.The findings include:For Resident #4 (R4), the facility staff failed to evidence 1) that written discharge instructions were given to the resident, 2) that home medications were arranged prior to discharge and 3) that the resident was given provider information that included standardized patient assessment data, and information on quality measures and resource use (where that data is available) to choose a home health provider prior to discharge.On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 1/29/2024, the resident was assessed as being cognitively intact for making daily decisions.The resident admission demographic information documented R4 being their own responsible party with contact information listed for their spouse under contacts. The demographic information documented the discharge date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to develop a baseline care plan for one of 16 residents in the survey sample, Resident #3.The findings include:For Resident #3 (R3), the facility staff failed to develop a baseline care plan.The nursing admission assessment for R3 dated 1/23/2025 documented the resident admitted with a PICC (peripherally inserted central catheter) access, always being incontinent of bowel and bladder, having multiple wounds present on admission, a colostomy, and taking insulin.Review of the clinical record failed to evidence a baseline care plan developed within 48 hours of R3's admission of 1/23/2025.On 9/24/2025 at 3:52 p.m., an interview was conducted with LPN (licensed practical nurse) #2 who stated that the baseline care plan was developed by the admitting nurse. She stated that the purpose of the care plan was to give them a place to go to see how to take care of the residents. She stated that the admitting nurse would put things in the care plan like diet, ability to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of practice for two of 16 residents in the survey sample, Residents #1, and #3. The findings include:1. For Resident #1 (R1), the facility staff failed to obtain the physician's authorization to transcribe orders for tramadol and oxycodone. Back dated orders were written on 8/19/25 for 8/10/25 and the physician was unaware of this. A review of R1's clinical record revealed the following physician's orders: 5/18/25-tramadol 50mg (milligrams). One tablet by mouth every four hours as needed for pain. 6/19/25-oxycodone 5mg. One tablet every six hours as needed for pain. R1 was transferred to the hospital on 7/29/25. R1 returned to the facility on 8/4/25 and the orders for tramadol and oxycodone were discontinued on that date. A review of R1's controlled medication utilization records revealed the resident was administered one tablet of tramadol 50mg on 8/10/25 at 9:15 a.m. and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and clinical record review, the facility staff failed to provide respiratory care and services for one of 14 residents in the survey sample, Resident #110. The findings include:For Resident #110 (R110), the facility staff failed to obtain a physician's order for the use of an incentive spirometer (1) and failed to store the incentive spirometer in a sanitary manner. R110's admission minimum data set assessment was not complete. A clinical admission assessment dated [DATE] documented R110 was alert and oriented times four (to person, place, time, and situation). A review of R110's clinical record failed to reveal a physician's order for an incentive spirometer. On 12/1/25 at 1:44 p.m., R110 was observed sitting up in bed. An incentive spirometer was observed sitting on the resident's nightstand, with the mouthpiece uncovered. R110 stated she used the incentive spirometer, and staff had not provided a cover for the device. On 12/1/25 at 3:51 p.m., an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to ensure a resident was free from unnecessary medications for one of 16 residents in the survey sample, Resident #1. The findings include:For Resident #1 (R1), the facility staff failed to obtain and/or ensure a physician's order was in place prior to administering tramadol and oxycodone to the resident on 8/10/25. A review of R1's clinical record revealed the following physician's orders:5/18/25-tramadol 50mg (milligrams). One tablet by mouth every four hours as needed for pain.6/19/25-oxycodone 5mg. One tablet every six hours as needed for pain. R1 was transferred to the hospital on 7/29/25. R1 returned to the facility on 8/4/25 and the orders for tramadol and oxycodone were discontinued on that date. A review of R1's controlled medication utilization records revealed the resident was administered one tablet of tramadol 50mg on 8/10/25 at 9:15 a.m. and one tablet of oxycodone 5mg on 8/10/25 at 11:30 a.m. A review of R1's August 2025 physician's orders and August 2025 MAR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0836 — isolated
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and clinical record review, the facility staff failed to provide services in compliance with State code for one of 16 residents in the survey sample, Resident #1. The findings include:For Resident #1 (R1), the facility staff failed to obtain a physician's order for tramadol and oxycodone prior to administering the medications on 8/10/25. The Virginia Administrative Code 12VAC5-371-300 (E). Pharmaceutical services. documents, Excluding cannabidiol oil and THC-A oil, no drug or medication shall be administered to any resident without a valid verbal order or a written, dated and signed order from a physician, dentist, podiatrist, nurse practitioner, or physician assistant, licensed in Virginia. A review of R1's clinical record revealed the following physician's orders:5/18/25-tramadol 50mg (milligrams). One tablet by mouth every four hours as needed for pain.6/19/25-oxycodone 5mg. One tablet every six hours as needed for pain. R1 was transferred to the hospital on 7/29/25. R1 returned to the facility on 8/4/25 and the orders for tramadol and oxycodone were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to maintain a complete and accurate medical record for three of 16 residents in the survey sample, Residents #3, #2, and #1.The findings include:1) For Resident #3 (R3), the facility staff failed to maintain a complete and accurate medical record. The resident admission demographics for R3 documented a discharge date of 4/8/2025. The resident census information documented a stop billing date of 4/8/2025. Review of the clinical record documented a fall risk evaluation, Braden scale for predicting pressure sore risk and elopement risk evaluation for R3 completed and dated 4/30/2025. On 9/25/2025 at 4:05 p.m., an interview was conducted with LPN (licensed practical nurse) #1 who stated that assessments should be documented for the date that they are done and the assessments for R3 dated 4/30/2025 probably should have been late entries because the resident no longer resided at the facility at that time. She stated that the medical record was not accurate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to implement infection control practices for one of 14 residents in the survey sample, Resident #104. The findings include:For Resident #104 (R104), the facility staff failed to implement enhanced barrier precautions (1) during wound care. A review of R104's clinical record revealed a wound care physician note dated 11/28/25 that documented R104 presented with a stage four pressure injury (2) on the sacrum. A physician's order dated 12/1/25 documented, Cleanse wound with wound cleanser. Pat dry. Apply medihoney and foam to wound bed QD (every day) one time a day for Wound care. Further review of R104's clinical record failed to reveal a physician's order for enhanced barrier precautions. On 12/2/25 at 11:24 a.m., LPN (Licensed Practical Nurse) #5 was observed performing wound care on R104's sacral wound. LPN #5 did not wear a gown during wound care. A Centers for Disease Control sign on R104's room door documented, ENHANCED BARRIER PRECAUTIONS. EVERYONE MUST Clean…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on family interview, staff interview, facility document review, and clinical record review, the facility staff failed to notify the physician and/or responsible party of a change in a resident's condition for five of 43 residents in the survey sample, Residents #64, #336, #13, #47, and #13. The findings include: 1. For Resident #64, the facility staff failed to notify the physician and responsible party (RP) of an allegation of misappropriation of the resident's property. A review of R64's clinical record revealed the following order dated 4/3/24: Haloperidol Lactate Oral Concentrate 2 mg/ml (milligrams per milliliter. Give 0.25 ml by mouth every 4 hours as needed for agitation. A review of R64's care plan dated 4/17/24 revealed, in part: The resident has behaviors .r/t (related to) terminal diagnosis .[R64] is on an antipsychotic medication r/t end of life care. Psychosis and terminal agitation. A review of a facility synopsis of events dated 5/13/24 revealed, in part: Incident Date 5/10/24 .Report Date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. The facility staff failed to post notice of employee rights regarding abuse reporting in a conspicuous location in the facility for staff. On [DATE] at 9:25 a.m., an observation was made of the facility employee break room, no abuse reporting employee rights posting was observed. On [DATE] at 9:27 a.m., a request was made to OSM (other staff member) #11, the director of social services for the location of the posting, OSM #11 stated that she thought there was a poster in the employee break room and proceeded to check the bulletin boards located in the room. On [DATE] at 9:29 a.m., ASM (administrative staff member) #1, the administrator, stated that there was a posting hanging on the bulletin board in the employee break room at the facility. ASM #1 observed the bulletin boards in the break room and stated that it was not there and may have been taken down by mistake. An observation was made of each nurses station bulletin board with ASM #1 also, and no posting was seen, ASM #1 stated that the notice was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to report allegations of abuse in a timely manner for five of 43 residents in the survey sample, Residents #17, #59, #64, #136, and #38. The findings include: 1. For Resident #17 (R17), the facility staff failed to report an allegation of misappropriation of R17's property in a timely manner. A review of a facility synopsis of events dated 5/13/24 revealed, in part: Incident Date 5/10/24 .Report Date 5/13/24 .CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. Please see F605 and F607 for additional details regarding R17. 2. For Resident #59 (R59), the facility staff failed to report an allegation of abuse and misappropriation of property in a timely manner. On 5/22/24 at 10:32 a.m., ASM #5 was interviewed. She stated: Yesterday morning, they were telling me something about the Morphine. I didn't know anything about the Morphine until yesterday morning (5/21/24). [LPN #5] was the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility documentation, clinical record review the facility staff failed to report allegations of abuse in a atimely manner for 5 of 43 residents in the survey sample (Residents #17, #59, #64, #136, and #38) 1. For Resident #17 (R17), the facility staff failed to report an allegation of misappropriation of R17's property in a timely manner. A review of a facility synopsis of events dated 5/13/24 revealed, in part: Incident Date 5/10/24 .Report Date 5/13/24 .CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. Please see F605 and F607 for additional details regarding R17. 2. For Resident #59 (R59), the facility staff failed to report an allegation of abuse and misappropriation of property in a timely manner. On 5/22/24 at 10:32 a.m., ASM #5 was interviewed. She stated: Yesterday morning, they were telling me something about the Morphine. I didn't know anything about the Morphine until yesterday morning (5/21/24). [LPN #5] was the one who shared it with me. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to develop and/or implement the comprehensive care plan for five of 43 residents in the survey sample, Residents #45, #13, #16, #47, and #25. The findings include: 1. For Resident #45, the facility staff failed to implement the comprehensive care plan for the bilateral leg wound treatments as ordered. The comprehensive care plan dated, last revised on 8/25/23, documented in part, Focus: (R45) has potential for impairment to skin r/t (related to) PVD (peripheral vascular disease), Venous insufficiency, left lower extremity wound. The Interventions documented in part, Treatments as ordered. The care plan also documented in part on 9/7/23, Focus: (R45) has a venous/stasis ulcer of the left lower extremity r/t PVD. The Interventions documented in part, Treatments per MD (medical doctor) orders. The physician order dated, 3/27/24 documented, Cleanse Left shin and left calf with wound cleanser. Pat dry with 4x4 (gauze pad). Apply…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to review and revise the comprehensive care plan for six of 43 residents in the survey sample, Residents #42, #61, #48, #58, #45, and #73. The findings include: 1. For Resident #42 (R42), the facility staff failed to review and revise the resident's comprehensive care plan after the resident fell on 1/5/24. A change in condition note dated 1/5/24 documented, a CNA (certified nursing assistant) reported R42 rolled out of bed during peri-care. A review of R42's comprehensive care plan (initiated on 6/25/21) failed to reveal the care plan was reviewed and revised after the resident's 1/5/24 fall. Further review of R42's clinical record revealed the resident fell again on 4/30/24. On 5/21/24 at 4:01 p.m., an interview was conducted with RN (registered nurse) #4. RN #4 stated the care plan drives all of the care that staff provides residents. RN #4 stated residents' care plans should be reviewed and revised after each fall and staff should look at the care plan and make…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, resident interview, and clinical record review, it was determined the facility staff failed to provide care and services to promote the highest level of well-being for four of 43 residents in the survey sample, Residents #45, #235, #13 and #336. The findings include: 1. For Resident #45, the facility staff failed to administer the treatments per the physician orders. On the most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 5/4/24, the resident scored a 13 out of 15 on the BIMS (brief interview for mental status) score indicating the resident was not cognitively impaired for making daily decisions. The physician order dated, 3/27/24 documented, Cleanse Left shin and left calf with wound cleanser. Pat dry with 4x4 (gauze pad). Apply moist 4x4's with 1/4 strength Dakins solution. Cover with gauze, wrap with ace wrap two times a day. The physician order dated, 3/27/24, documented, Cleanse right shin and right calf with wound…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, it was determined that the facility staff failed to staff accordingly to ensure the director of nursing did not serve as a floor nurse for five of 30 days reviewed for nurse staffing. The findings include: The facility staff failed to staff the facility to ensure the director of nursing did not serve as a floor nurse when the facility had a census greater than 60 residents on 4/21/2024, 4/26/2024, 5/4/2024, 5/5/2024 and 5/18/2024. Review of the PBJ Staffing Data Report for 10/1/2023-12/31/2023 revealed concerns related to one star staffing. On 5/20/2024 at approximately 10:03 a.m., during entrance conference, ASM (administrative staff member) #1, the administrator stated that the facility did not have any staffing waivers in place in the facility. Review of the as worked nursing schedules from 4/20/2024 to the present documented the director of nursing working on the floor on 4/21/2024 6:45 a.m. to 7:15 p.m. with a facility census of 76, on 4/26/2024 from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to administer medications at a error rate of less than 5%. There were eight errors out of 28 opportunities, with a medication error rate of 28.57%. The findings include: On 5/20/24 at 10:29 a.m. observation was made of RN (registered nurse) #2 administering medications to Resident #37. The following medications were administered: Duloxetine 30 mg (milligrams) - 1 capsule (used to treat depression) Apixaban 5 mg - 1 tablet (clot prevention) Furosemide tablet 20 mg - 1/2 tablet (diuretic) Metformin 500 mg - 1 tablet - (diabetes) Omeprazole 20 mg - 1 tablet (gastroesophageal reflux disease) Oxcarbazepine 300 mg -1 tablet (bipolar disorder) Potassium Chloride 20 mEq (milliequivalent) - 1 tablet (potassium supplement) Risperdal 0.5 mg - 1 tablet (bipolar disorder) Tizanidine 2 mg - 1 tablet (muscle spasms) Vitamin D 50 mcg (micrograms) - 1 tablet - (supplement) Basaglar Kwik Pen Solution 16 units (diabetes) injected at 10:53 a.m. The Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review it was determined facility staff failed to store, prepare, and serve food in a sanitary manner in one of one facility kitchens. The findings include: On 05/20/2024 at approximately 9:55 a.m., an observation of the facility's kitchen revealed the following: 1. Observation of a ladder rack set between the steamer cabinet and the convection oven in the facility's kitchen revealed three sheet pans of frozen chicken breast thawing directly above two sheet pans of uncooked diced potatoes. 2. Observation of the facility dry storage room revealed three 50 pound bags, one each of flour, with approximately 25 pounds remaining, sugar, with approximately 25 pounds and corn meal, with approximately 5 pounds remaining, sitting on a bottom shelf and open to the environment, a 25-pound box of powder thickener sitting on the bottom another shelf, with approximately 20 pounds remaining, open to the environment and two loaves of bread with approximately one-third remaining, open to the environment. 3. Observation of the walk-in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0940 — failed to train staff — pattern
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to maintain an effective training program for six of ten employee record reviews and failed to develop and implement a training program based on the facility assessment. The findings include: The facility staff failed to implement training for multiple training topics, including communication, resident rights, abuse/neglect/exploitation, QAPI, compliance/ethics, and behavioral health, was completed by all required staff. Refer to F941, F952, F943, F944, 945, F946, F947, and F949 for specific staff and topics that were not in compliance. A review of the facility assessment was conducted during the survey. This review revealed, in part: Facility Assessment Tool dated 3/15/24: Are there training, education and/or competency needs based on resident and/or staff data or trends identified in the Facility Assessment .Areas Facility Assessment Informed/Action to Be Taken/Already Taken This Year .Infection Prevention/Control .Training Continuously .Training Competencies Yearly Relias Training. On 5/23/24 at 2:30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0944 — pattern
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to provide required training on QAPI for five of seven employee records reviewed, CNA (certified nursing assistant) #8, CNA #5, RN (registered nurse) #2, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper. The findings include: For CNA #8, hired 9/17/21, the facility failed to provide the required training in QAPI (quality assurance and performance improvement). For CNA #5, hired 6/19/21, the facility failed to provide the required training in QAPI. For RN #2, hired 3/19/24, the facility failed to provide the required training in QAPI. For OSM#6, hired 12/4/19, the facility failed to provide the required training in QAPI. For OSM #22, hired 9/6/18, the facility failed to provide the required training in QAPI. On 5/23/24 at 3:38 p.m., OSM (other staff member) #14, the human resources coordinator, was interviewed. She stated she had only been employed at the facility for a short while, and she was in the process of auditing everything for which she was responsible. She stated she is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-23 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and employee record review it was determined that the facility staff failed to ensure that four of five CNA (certified nursing assistant) records reviewed received the required 12 hours of annual training, and/or received annual dementia training, CNA #8, CNA #3, CNA #9 and CNA #10. The findings include: The facility staff failed to ensure that four of five CNAs selected met the required 12-hours of annual training and one of five did not complete annual dementia training. Review of CNA #8's record documented a hire date of 9/17/2021. Further review of the education transcripts documented a total amount of training hours of 9.25 hours in the past year. Review of CNA #3's record documented a hire date of 9/26/2022. Further review of the education transcripts documented a total amount of training hours of 3 hours in the past year and no dementia training. Review of CNA #9's record documented a hire date of 1/23/2023. Further review of the education transcripts documented a total amount of training hours of 2 hours in the past year. Review of CNA #10's record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview and clinical record review, it was determined that the facility staff failed to maintain the call bell in a position accessible to the resident for one of 43 residents in the survey sample, Resident #17. The findings include: 1. For Resident #17 (R17), the facility staff failed to maintain the call light in a position where they could access it. On the most recent MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 4/21/2024, the resident scored eight out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was moderately impaired for making daily decisions. The assessment coded R17 as requiring substantial/maximal assistance with toileting and bed mobility. It further documented R17 not having any impairment in the upper extremities. On 5/20/2024 at 3:40 p.m., an observation was made of R17 in their room. R17 was observed in bed, the call bell was observed lying in the recliner located to the left of R17's bed. At this time, an interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to protect one of 43 residents in the survey sample, Resident #136, from verbal abuse from another resident, Resident #38. The findings include: For Resident #136, the facility staff failed to protect him from a verbal threat by Resident #38 on 4/14/24. Resident #38: On the most recent MDS (minimum data set) assessment, a quarterly assessment, with an assessment reference date of 4/23/24, the resident scored a 9 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was moderately impaired for making daily decisions. In Section E - Behaviors, the resident was coded as having verbal behavioral symptoms direct toward others (e.g., threatening others, screaming at others, cursing at others). This behavior occurred one to three days during the look back period. The nurse's note dated, 4/15/24 at 12:39 a.m. documented, Staff responded to shouting in this room.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to protect a resident from misappropriation of medication for one of 43 residents in the survey sample, Resident #64. The findings include: For Resident #64 (R64), the facility staff failed to protect him from misappropriation of his Haldol (1) when the medication was administered to another Resident #17 (R17). A review of R64's clinical record revealed the following order dated 4/3/24: Haloperidol Lactate Oral Concentrate 2 mg/ml (milligrams per milliliter. Give 0.25 ml by mouth every 4 hours as needed for agitation. A review of R64's care plan dated 4/17/24 revealed, in part: The resident has behaviors .r/t (related to) terminal diagnosis .[R64] is on an antipsychotic medication r/t end of life care. Psychosis and terminal agitation. A review of a facility synopsis of events dated 5/13/24 revealed, in part: CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. A review of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to prevent a resident from being chemically restrained for one of 43 residents in the survey sample, Resident #17. The findings include: For Resident #17 (R17), the facility staff chemically restrained the resident by administering Haldol (1) from Resident #64's supply to R17 without a physician's order. A review of R17's clinical record, including April and May 2024 physician's orders and MARs (medication administration records) revealed no evidence of an order for Haldol. A review of R17's care plan dated 4/26/24 revealed no information related to the resident's receiving Haldol. A review of a facility synopsis of events dated 5/13/24 revealed, in part: CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. A review of a facility synopsis of events dated 5/16/24 revealed, in part: The initial report that was filed on 5/13/24 stated that [R17] was the resident involved in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to provide the receiving facility the care plan goals upon transfer for one of 43 residents in the survey sample, Resident #45. The findings include: For Resident #45 (R45), the facility staff failed to provide the receiving hospital the care plan goals upon transfer on 4/17/24. The Transfer from SNF/NF (skilled nursing facility/nursing facility) dated 4/17/24, failed to evidence documentation that the care plan goals were sent with the resident upon transfer. The nurse's notes failed to evidence documentation on 4/17/24 as to if the care plan goals were sent to the hospital with the resident. A request was made for the evidence that the care plan goals were sent with the resident on 4/17/24. ASM (administrative staff member) #1, the administrator, stated on 05/22/24 11:20 a.m. that they could not find evidence that the care plan goals were sent with the resident to the hospital on 4/17/24. An interview was conducted with LPN (licensed practical nurse) #5 on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, resident interview, facility document review and clinical record review, it was determined the facility staff failed to develop and/or implement the baseline care plan for two of 43 residents in the survey sample, Resident #235, and Resident #336. The findings include: 1. a. For Resident #235 (R235), the facility staff failed to develop, on the baseline care plan, the care for the resident's right foot wounds. The admission assessment completed on 5/8/24, documented the resident had no memory difficulties. The form documented, Concerns on Feet: Yes. Description: Diabetic ulcer on the right foot second toe/right helix. Right foot. Charcot's joint of foot. The baseline care plan dated, 5/8/24 failed to document anything under, Altered Skin Integrity/Potential for. The top of the form documented, Care Plan Areas marked with an X are required to be addressed. Altered Skin Integrity/Potential for had an X marked. Nothing was checked off or written in on this section. An interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of practice for two of 43 residents in the survey sample, Residents #58, and #336. The findings include: 1. For Resident #58 (R58), the facility staff failed to clarify a physician's order for alcohol. A review of R58's clinical record revealed a physician's order dated 5/26/23 that documented, May have alcohol once a week. A nurse's note dated 9/27/23 documented, Staff went to change and assist resident to bed for the night. Patient reeked of alcohol had urinated on himself in the wheelchair, slurred speech, unable to assist staff to help him into bed. Patient stated to staff I have only been drinking mt dew. Three 24oz cans of 8% alcohol found in resident's room. Educated resident on the interactions that could occur with mixing alcohol with his medication. 2 staff assisted resident into bed changed his clothes and brief placed pillows under sheet to help assist resident from rolling out of bed, fall mat placed on the floor and bed put in low…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide care and services to ensure communication devices were in place for one of 43 residents in the survey sample, Resident #47. The findings include: For Resident #47 (R47), the facility staff failed to attempt or provide alternate communication devices for a documented language barrier. On the most recent MDS (minimum data set), a quarterly assessment, with an ARD (assessment reference date) of 4/14/2024, the resident was assessed as being severely impaired for making daily decisions. The assessment further documented R47 having a preferred language of Korean and wanting or needing an interpreter to communicate with the doctor or health care staff. The assessment further documented R47 having adequate vision and hearing, clear speech, sometimes understood and sometimes able to understand others. On 5/15/2024 at 12:31 p.m., an observation was made of R47 in their room. R47 was observed in bed eating lunch. At that time, an interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to provide ADL (activities of daily living) care to dependent residents for two of 43 residents in the survey sample, Residents #25 and #17. The findings include: 1.a. For Resident #25 (R25), the facility staff failed to transfer him from his bed to his wheelchair on 5/13/24, 5/14/24, and 5/15/24. R25 was admitted to the facility with diagnoses including cerebral palsy and quadriplegia. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 2/26/24, R25 was coded as being completely dependent on staff for chair/bed-to-chair transfers. On the following dates and times, R25 was observed sitting up in his bed: 5/13/24 at 3:33 p.m.; 5/14/24 at 11:51 a.m. and 3:37 p.m.; 5/15/24 at 11:40 a.m. and 2:56 p.m. A review of R25's care plan dated 5/15/24 revealed, in part: [R25] has an ADL self-care performance deficit r/t (related to) cerebral palsy, bilateral upper and lower extremity contractures .The resident is totally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide individualized resident centered activities for one of 43 residents in the survey sample, Resident #47. The findings include: For Resident #47 (R47), the facility staff failed to provide consistent resident centered activities to accommodate the resident's preferred primary language, documented language barrier and assessed activity preferences. On the most recent MDS (minimum data set), a quarterly assessment, with an ARD (assessment reference date) of 4/14/2024, the resident was assessed as being severely impaired for making daily decisions. The assessment further documented R47 having a preferred language of Korean and wanting or needing an interpreter to communicate with the doctor or health care staff. The assessment further documented R47 having adequate vision and hearing, clear speech, sometimes understood and sometimes able to understand others. Section F of the admission MDS with an ARD of 1/13/2024 documented group…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review, and facility document review, it was determined that facility staff failed to provide respiratory care and services for 2 (two) of 43 residents in the survey sample, Residents #76 (R76) and R16. The findings include: 1. For R76, the facility staff failed to store a nebulizer (1) mask in a sanitary manner. R76 was admitted to the facility with diagnoses that included but were not limited to emphysema (2). On the most recent comprehensive MDS (minimum data set), an admission assessment with an ARD (assessment reference date) of 04/09/2024, R76 scored 11 out of 15 on the BIMS (brief interview for mental status), indicating R76 was moderately impaired of cognition for making daily decisions. On 05/21/24 at approximately 8:25 a.m., an observation of R76's nebulizer mask revealed the mask hanging off the bedside table uncovered. On 05/21/24 at approximately 12:10 p.m., an observation of R76's nebulizer mask revealed the mask hanging off the bedside table uncovered. The physician's order for R76 dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to implement bed rail requirements for one of 43 residents in the survey sample, Resident #63. The findings include: For Resident #63 (R63), the facility staff failed to review the risks and benefits of bed rails with the resident (or resident representative) and obtain informed consent. A review of R63's clinical record revealed a physician's order dated 4/10/23 for side rails (bed rails) for bed mobility. On 5/21/24 at 8:32 a.m., R63 was observed lying in bed with bilateral one fourth bed rails in the upright position. Further review of R63's clinical record (including nurses' notes) failed to reveal the staff reviewed the risks and benefits of the bed rails with the resident (or the resident's representative) or obtained informed consent. On 5/21/24 at 4:01 p.m., an interview was conducted with RN (registered nurse) #4. RN #4 stated nurses should educate residents on the risks and benefits of bed rails, obtain informed consent, and document this in a nurse's note. On 5/22/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide physician oversight of a resident's care for one of 43 residents in the survey sample, Resident #336. The findings include: For Resident #336 (R336), the physician failed to initiate orders for the resident's Penrose drain, wound/skin assessment, and fluid restriction when the resident was admitted . R336 was admitted to the facility on [DATE] with a past medical history of heart failure, chronic obstructive pulmonary disease, and a recurrent perirectal (area around the rectum) abscess. A review of R336's hospital Discharge summary dated [DATE] revealed, in part: Discharge Diagnoses: Acute hypoxic respiratory failure, Acute diastolic heart failure, Pulmonary edema, Pulmonary hypertension .Patient has history of 40 pack per year smoking .She will be discharged home on .fluid restriction, recommendation for daily weight monitoring. A review of R336's admission Nursing assessment dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and facility document review, it was determined the facility failed to have sufficient staffing for the nurse to give the medications in the prescribed timeframe on one of two units. The findings include: On 5/20/24 at 10:29 a.m. observation was made of RN (registered nurse) #2 administering medications to Resident #37. The following medications were administered: Duloxetine 30 mg (milligrams) - 1 capsule (used to treat depression) Apixaban 5 mg - 1 tablet (clot prevention) Furosemide tablet 20 mg - 1/2 tablet (diuretic) Metformin 500 mg - 1 tablet - (diabetes) Omeprazole 20 mg - 1 tablet (gastroesophageal reflux disease) Oxcarbazepine 300 mg -1 tablet (bipolar disorder) Potassium Chloride 20 mEq (milliequivalent) - 1 tablet (potassium supplement) Risperdal 0.5 mg - 1 tablet (bipolar disorder) Tizanidine 2 mg - 1 tablet (muscle spasms) Vitamin D 50 mcg (micrograms) - 1 tablet - (supplement) Basaglar Kwik Pen Solution 16 units (diabetes) injected at 10:53 a.m. The Medication Administration Records were reviewed and documented the above orders. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and employee record review it was determined that the facility staff failed to ensure that three of five CNA (certified nursing assistant) records reviewed received annual performance reviews, CNA #3, CNA #9 and CNA #10. The findings include: The facility staff failed to ensure that three of five CNAs selected received an annual performance evaluation. CNA #3's record documented a hire date of 9/26/2022. On 5/23/2024 at 1:39 p.m., OSM (other staff member) #14, human resource coordinator, stated that they did not have a performance review to provide for CNA #3. CNA #9's record documented a hire date of 1/23/2023. On 5/23/2024 at 1:39 p.m., OSM #14, human resource coordinator, stated that they did not have a performance review to provide for CNA #9. CNA #10's record documented a hire date of 2/15/2023. On 5/23/2024 at 1:39 p.m., OSM #14, human resource coordinator, stated that they did not have a performance review to provide for CNA #10. On 5/23/2024 at 3:30 p.m., an interview was conducted with OSM #14, human resource coordinator. OSM #14 stated that they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide medically related social services for two of 43 residents in the survey sample, Residents #61, and #48. The findings include: 1. For Resident #61 (R61), the facility staff failed to assess the psychosocial well-being of the resident after another resident became upset, threw a vase, and the vase or a piece of the vase accidentally hit R61 in the head. A facility synopsis of events dated 4/29/24 documented that on 4/29/24, R61 reported that on 4/28/24, R58 became upset in the dining room (due to not being able to go outside to smoke), threw vases, and a vase or piece of vase hit R61 in the head. A note signed by the nurse practitioner on 4/29/24 documented, Advised by staff resident states she was struck in head while another resident was throwing vases in the dining hall. She states it struck her on the left side of her head and it is painful. Plan: Recommend routine checks by staff . The nurse practitioner's note did not document any psychosocial assessment. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to prevent residents from receiving unnecessary psychoactive medications for one of 43 residents in the survey sample, Residents #17. The findings include: For Resident #17 (R17), the facility staff administered Haldol (1) from Resident #64's supply to R17 without a physician's order. A review of R17's clinical record, including April and May 2024 physician's orders and MARs (medication administration records) revealed no evidence of an order for Haldol. A review of R17's care plan dated 4/26/24 revealed no information related to the resident's receiving Haldol. A review of a facility synopsis of events dated 5/13/24 revealed, in part: CNA (certified nursing assistant) reported nurse saying she was giving medication to [Resident #17] without an order .Investigation on allegation began. A review of a facility synopsis of events dated 5/16/24 revealed, in part: The initial report that was filed on 5/13/24 stated that [R17] was the resident involved in the report, but with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, and clinical record review, and facility document review, it was determined that facility staff failed to obtain physician ordered laboratory tests for 1 (one) of 43 residents in the survey sample, Residents #65 (R65). The findings include: For R65, the facility staff failed to obtain physician ordered laboratory (lab) tests of CBC (complete blood count) (1), CMP (comprehensive metabolic panel) (2), CRP (C-Reactive protein) (3), ESR (erythrocyte sedimentation rate) (4), CPK (creatine phosphokinase) (5), on 04/04/2024, 04/25/2024 and 05/02/2024. R65 was admitted to the facility with diagnoses that included but were not limited to osteomyelitis (6) of ankle and foot. On the most recent comprehensive MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 04/26/2024, R65 scored 15 out of 15 on the BIMS (brief interview for mental status), indicating R65 was cognitively intact for making daily decisions. The physician's orders for R65 documented: Lab draw weekly on Thursday through ABT labs to include CBC (complete blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to maintain a complete and accurate clinical record for three of 43 residents in the survey sample, Residents #48, #47, and #336. The findings include: 1. For Resident #48 (R48), the facility staff failed to document an incident with another resident on 3/28/24 in the clinical record. A facility synopsis of events dated 3/29/24 documented that on that date, R58 became upset with kitchen staff then accidentally ran his wheelchair into R48's wheelchair and bumped R48's leg. A review of R48's clinical record failed to reveal any documentation regarding the event. On 5/22/24 at 9:23 a.m., an interview was conducted with OSM (other staff member) #11 (the director of social services). OSM #11 stated that if a resident is hit by another resident in a wheelchair while the other resident is having a behavior outburst, then this incident should be documented in both residents' clinical records. On 5/22/24 at 5:35 p.m., ASM (administrative staff member) #1 (the administrator) and ASM #5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to implement infection control measures for three of 43 residents in the survey sample, Residents #17, #25, and #85. The findings include: 1. For Resident #17 (R17), who has a Foley catheter (1), the facility staff failed to implement enhanced barrier precautions (2). On the following dates and times, R17 was observed lying in bed, with a Foley catheter collection bag visible hanging on the bed frame: 5/13/23 at 3:36 p.m. and 5/14/24 at 11:41 a.m. At all of these observations, no sign for enhanced barrier precautions or PPE (personal protective equipment) were on or near R17's door. Staff members were observed going in and out of the room without putting on any PPE. A review of R17's physician orders and care plan revealed orders and interventions related to care of R17's Foley catheter. On 5/14/24 at 11:52 a.m., RN (registered nurse) #5, who was administering medications on the resident's hallway, stated the resident was not on any sort of isolation. On 5/15/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0941 — isolated
    Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to provide required training on effective communication for one of seven employee records reviewed, CNA (certified nursing assistant) #8. The findings include: For CNA #8, hired 9/17/21, the facility failed to provide the required training in effective communication. On 5/23/24 at 3:38 p.m., OSM (other staff member) #14, the human resources coordinator, was interviewed. She stated she had only been employed at the facility for a short while, and she was in the process of auditing everything for which she was responsible. She stated she is responsible for all training, and is aware there are some things that have not been completed. On 5/23/24 at 3:15 p.m., ASM (administrative staff member) #5 the regional director of clinical services, ASM #6, the regional vice president of operations, and OSM #11, social services director, were informed of these concerns. A review of the facility policy, In-Service Training-General, revealed, in part: 1. The Executive Director and/or the Director of Nursing /designee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0942 — isolated
    Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, the facility staff failed to provide required training on resident rights and facility responsibilities for one of seven employee records reviewed, CNA (certified nursing assistant) #8, The findings include: For CNA #8, hired 9/17/21, the facility failed to provide the required training in resident rights and facility responsibilities. On 5/23/24 at 3:38 p.m., OSM (other staff member) #14, the human resources coordinator, was interviewed. She stated she had only been employed at the facility for a short while, and she was in the process of auditing everything for which she was responsible. She stated she is responsible for all training, and is aware there are some things that have not been completed. On 5/23/24 at 3:15 p.m., ASM (administrative staff member) #5 the regional director of clinical services, ASM #6, the regional vice president of operations, and OSM #11, social [NAME] director, were informed of these concerns. A review of the facility policy,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0946 — isolated
    Provide training in compliance and ethics.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to provide required training compliance and ethics for two of seven employee records reviewed, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper. The findings include: For OSM#6, hired 12/4/19, the facility failed to provide the required training in compliance and ethics. For OSM #22, hired 9/6/18, the facility failed to provide the required training in compliance and ethics. On 5/23/24 at 3:38 p.m., OSM (other staff member) #14, the human resources coordinator, was interviewed. She stated she had only been employed at the facility for a short while, and she was in the process of auditing everything for which she was responsible. She stated she is responsible for all training, and is aware there are some things that have not been completed. On 5/23/24 at 3:15 p.m., ASM (administrative staff member) #5 the regional director of clinical services, ASM #6, the regional vice president of operations, and OSM #11, social services director, were informed of these concerns. A review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0949 — failed to train staff on dementia and abuse — isolated
    Provide behavior health training consistent with the requirements and as determined by a facility assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to provide required training on meeting behavioral needs for four of seven employee records reviewed, OSM (other staff member) #3, an occupational therapist, RN (registered nurse) #2, OSM (other staff member) #6, a cook, and OSM # 22, a housekeeper. The findings include: For OSM #3, hired 9/11/23 the facility failed to provide the required training in meeting behavioral needs. For RN #2, hired 3/19/24, the facility failed to provide the required training in meeting behavioral needs. For OSM#6, hired 12/4/19, the facility failed to provide the required training in meeting behavioral needs. For OSM #22, hired 9/6/18, the facility failed to provide the required training in meeting behavioral needs. On 5/23/24 at 3:38 p.m., OSM (other staff member) #14, the human resources coordinator, was interviewed. She stated she had only been employed at the facility for a short while, and she was in the process of auditing everything for which she was responsible. She stated she is responsible for all training, and is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide the care and services to treat a pressure injury for one of seven residents in the survey sample, Resident #1. The findings include: The facility failed to ensure pressure injury care was provided to Resident #1 per physician orders. The most recent MDS (minimum data set) assessment, a Medicare 5-day assessment, with an ARD (assessment reference date) of 11/14/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as being dependent for bathing, bed mobility, transfer, dressing, hygiene and limited assistance for eating. A review of Section M- skin conditions coded the resident as having one Stage 2 pressure injury (1,2), and one Unstageable pressure injury (3) which were present on admission. A review of the comprehensive care plan dated 11/8/23 revealed, FOCUS: Resident has pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide care and services for a urinary catheter for one of seven residents in the survey sample, Resident #1. The findings include: Resident #1 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: renal disease, diabetes and acute cystitis. A review of the comprehensive care plan dated 11/8/23 revealed, FOCUS: Resident has an indwelling catheter due to atonal bladder and status post CVA (cerebrovascular accident). INTERVENTIONS: Catheter care every shift and as needed. Monitor and document intake and output as per facility protocol. Monitor/record/report to physician signs and symptoms (s/s) related to UTI. A review of the physician orders dated 11/7/23 revealed, Catheter care every shift and as needed. Monitor catheter for patency and drainage every shift. Monitor urine for s/s infection every shift. If present document and notify physician. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-19 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to implement the care plan for one of seven residents in the survey sample, Resident #1. The findings include: For Resident #1, the facility staff failed to implement the comprehensive care plan for pressure injury and catheter care. Resident #1 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: DM (diabetes mellitus), renal disease, UTI (urinary tract infection) and chronic cystitis. The most recent MDS (minimum data set) assessment, a Medicare 5-day assessment, with an ARD (assessment reference date) of 11/14/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as being dependent for bathing, bed mobility, transfer, dressing, hygiene and limited assistance for eating. A review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-20 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, it was determined the facility staff to prevent the misappropriation of resident property, specifically narcotic medications, for five of 37 residents in the survey sample, Resident #128, #52, #22, #129, and #27. This is cited as past non-compliance. The findings include: Facility staff found narcotic medication cards tampered with as follows: 1. For Resident #128 (R128), the facility staff failed to prevent the misappropriation of Oxycodone - Acetaminophen (Percocet) used to treat moderate to severe pain. (1). The physician order dated, 12/4/2021, documented, Oxycodone-Acetaminophen Tablet 5-325 MG (milligrams); give 2 tablets by mouth every 4 hours as needed for severe pain 8/10 - 10/10. (pain rating of 8 to 10 and 10 being the worse pain on a pain scale of 1-10). The Narcotic Card contained spaces for 30 tablets. There were 25 tablets in the card at the time of discovery. All the 25 tablets had been tampered with. According to the clinical record, this resident had been discharged prior to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2023-04-20 · tag F0676 — failed to keep up residents' daily-living abilities — pattern
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of providing ADLs (activities of daily living) care for one of 37 residents, Resident #276. The findings include: The facility staff failed to provide evidence of transfer (in and out of bed) and bed mobility for Resident #276. Resident #276 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: fracture of right femur with hip replacement, coronary artery disease (CAD), diabetes mellitus and arthritis. The most recent MDS (minimum data set) assessment, a five-day Medicare assessment, with an ARD (assessment reference date) of 6/29/22, coded the resident as scoring a 13 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section G-functional status coded the resident as requiring limited assistance for bed mobility, transfer, locomotion, dressing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-20 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide care and services for indwelling urinary catheter care for one of 37 residents, Resident #276. The findings include: Resident #276 was admitted to the facility with a urinary catheter on 6/24/22 however there was no documentation of catheter care until 7/2/22. Resident #276 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: fracture of right femur with hip replacement. Review of physician orders did not include the use of a catheter or care until 7/2/22. Physician orders dated 7/2/22, read, Foley catheter 16 French 10 cc (cubic centimeter) balloon, measure urinary output every shift and as needed. Change catheter as needed. Change catheter bag as needed. Catheter care every shift and as needed. A review of the June 2022 TAR (treatment administration record) and the July 2022 TAR, revealed catheter care was not documented from admission on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-20 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to ensure medications were available for administration for two of 37 residents, Resident #276 and Resident #48. The findings include: 1. For Resident #276, the facility staff failed to ensure Levothyroxine 125 mcg (microgram), Lidocaine patch 5%, Methocarbamol 500 mg (milligram), Oxycodone 10 mg and Pregabalin capsule 100 mg were available for administration. Resident #276 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: fracture of right femur with hip replacement, coronary artery disease (CAD), diabetes mellitus and arthritis. A review of the comprehensive care plan dated 7/7/22, which revealed, FOCUS: The resident has pain related to fracture of right femur. INTERVENTIONS: Administer medications per physician orders. Anticipate the resident's need for pain relief and respond immediately to any complaint of pain. A review of the physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-20 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, it was determined the facility staff failed to maintain two of two shower rooms in a sanitary manner, Rosewood and Dogwood hall shower rooms. The findings include: On 4/18/2023 at 11:03 a.m. OSM (other staff member) #7, the director of maintenance, was asked if the facility had any concerns with reported black mold the summer of 2022. OSM #7 stated, no. Observation was made of the shower rooms on both hallways on 4/19/2023 at approximately 2:45 p.m. On the Dogwood Hall there were two shower stalls in the shower room. There was a brown and black substance the junction of the walls and floors on both sides of the shower room. On the Rosewood Hall there were two shower stalls observed. There was a brown and black substance noted on both sides of the stall where the floor meets the walls. There was also a brown substance covering the grout on the left side where the side wall met the back wall. A brown and black substance was noted on the right side, where the side wall meets the back wall. On 4/19/2023 at 2:01 p.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-20 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to review an advanced directive periodically for one of 37 residents in the survey sample, Resident #51. The findings include: For Resident #51, a DDNR (durable do not resuscitate) form dated 4/25/2021 was in the clinical record. An Advance Directives Discussion Document was dated 4/25/2021. Further review of the clinical record failed to evidence any documentation related to reviewing the advance directive with the resident. On the most recent MDS assessment, a quarterly assessment, with an assessment reference date 2/7/2023, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score indicating the resident was not cognitively impaired for making daily decisions. The comprehensive care plan dated 7/11/2021, documented in part, Focus: Resident has advanced directives r/t (related to) DNR AEB (as evidenced by) DNR (do not resuscitate). The Interventions documented, Discuss advanced directives with resident and or residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, it was determined the facility staff failed to notify the physician of the inability to administer newly ordered medications for one of 37 residents in the survey sample, Resident #276. The findings include: The facility failed to notify the physician of failure to obtain and administer admission medications for Resident #276. Resident #276 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: fracture of right femur with hip replacement, coronary artery disease (CAD), diabetes mellitus and arthritis. The most recent MDS (minimum data set) assessment, a five-day Medicare assessment, with an ARD (assessment reference date) of 6/29/22, coded the resident as scoring a 13 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the comprehensive care plan dated 7/7/22, revealed, FOCUS: The resident has pain related to fracture of right femur.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to provide evidence of the required documents sent to the receiving facility upon transfer, for two of 37 residents in the survey sample, Residents #30 and #48. The findings include: 1. For Resident #30, the facility staff failed to evidence what required documents were sent with the resident upon transfer to the hospital on 2/6/2023. The nurse's note dated, 2/6/2023 at 9:23 p.m. documented, Pt (patient) c/o (complain of) acid reflux but cannot describe the chest pressure. Pt is also c/o on shortness of breath on exertion. RLE (right lower extremity) is red, warm to touch. Pt is requesting to be sent to ED (emergency department) for further evaluation. Paperwork sent with pt. VS (vital signs) = 116/68, HR (heart rate) 89, RESP (respiration) 18, TEMP (temperature) 97.8, and 97% on room air. The Change in Condition form dated, 2/6/2023, failed to evidence documentation of documents sent to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, it was determined the facility staff failed to develop and implement a baseline care plan for one of 37 residents in the survey sample, Resident #276. The findings include: The facility failed to develop and implement a baseline care plan regarding pain medication and an indwelling urinary catheter (Foley catheter) that was present upon admission for Resident #276. Resident #276 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: fracture of right femur with hip replacement, coronary artery disease (CAD), diabetes mellitus and arthritis. A review of the baseline care plan dated 6/24/22 revealed, FOCUS: Fracture: Hip. INTERVENTIONS: Weight bearing as tolerated. Monitor pain and treat as ordered. Assist with repositioning. Rehab orders/recommendations. A review of the physician orders dated 6/24/22 revealed, Lidocaine patch 5% apply to right hip topically one time a day for pain and remove per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to implement the comprehensive care plan for two of 37 residents in the survey sample, Residents #51 and #66. The findings include: 1. For Resident #51, the facility staff failed to implement the comprehensive care plan for reviewing advance directives. On the most recent MDS assessment, a quarterly assessment, with an assessment reference date 2/7/2023, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score indicating the resident was not cognitively impaired for making daily decisions. The comprehensive care plan dated 7/11/2021, documented in part, Focus: Resident has advanced directives r/t (related to) DNR AEB (as evidenced by) DNR (do not resuscitate). The Interventions documented, Discuss advanced directives with resident and or resident's representative. Physician order for DNR. A DDNR (durable do not resuscitate) form dated 4/25/2021 was in the clinical record. An Advance Directives Discussion Document was dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, it was determined the facility staff failed to follow professional standards of practice for the medication administration for two of 37 residents in the survey sample, Resident #13 and Resident #48. The findings include: For Resident #13, the nurse documented a narcotic medication as administered although it was not administered to the resident. On the most recent MDS (minimum data set) assessment, a significant change assessment, with an assessment reference date of 1/13/2023, the resident scored a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired for making daily decisions. The facility synopsis of the event for 1/4/2023, documented in part, The DCS (director of clinical services) and the executive director on the afternoon of January 4, 2023, were in the process of completing a reconciliation of narcotic medications to ensure accuracy of the narcotics .While completing the reconciliation it was noted that a hydrocodone (used to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, it was determined the facility staff failed to administer oxygen per the physician's order for one of 37 residents in the survey sample, Resident #66. The findings include: For Resident #66 (R66), the facility staff failed to administer the oxygen at the prescribed rate of 2 LPM (liters per minute). R66 was observed on 4/18/2023 at 8:45 a.m. in bed asleep with oxygen via nasal cannula in place. The setting on the oxygen concentrator was between 1.5 LPM and 2.0 LPM. The ball was sitting with the top of the ball on the 2.0 line and the bottom of the ball sitting on the 1.5 line. A second observation was made on 4/19/2023 at 8:22 a.m., again R66 was in bed with the oxygen on with the setting on the oxygen concentrator between 1.5 LPM and 2.0 LPM. The ball was sitting with the top of the ball on the 2.0 line and the bottom of the ball sitting on the 1.5 line. The physician order dated, 4/10/2023, documented, Respiratory: Oxygen 2L (liters) continuous NC (nasal cannula) every shift for oxygen.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-20 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, the facility staff failed to store food in a safe manner in one of two unit nourishment rooms, the dogwood nourishment room, and failed to serve food in a sanitary manner on one of two units, the rosewood unit. The findings include: 1. The facility staff failed to label food stored in the dogwood nourishment room refrigerator. On 4/18/23 at 2:42 p.m., an observation of the dogwood nourishment room refrigerator was conducted with CNA (certified nursing assistant) #1. The refrigerator contained an opened container of pre-cooked macaroni and cheese, an opened container of pre-cooked mashed potatoes, and an opened container of pre-cooked barbeque. All containers were covered with aluminum foil and were not labeled with the resident's name or date. At this time, an interview was conducted with CNA #1. CNA #1 stated staff is supposed to label food with the resident's name and date. On 4/18/23 at 4:10 p.m., ASM (administrative staff member) #1, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-20 · tag F0888 — isolated
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to implement their policy for ensuring that all staff were fully vaccinated for COVID-19, or who have been granted exemptions for three of 79 employee records reviewed. The findings include: The facility COVID-19 records documented that 3 staff were partially vaccinated, however there was no follow up information documented. An interview was conducted on 4/17/23 with ASM #2, the director of clinical services, who was filling in for the Infection Preventionist who had been out of the building for approximately one month. ASM #2 stated, My start date was in February, so I am learning a lot, and I am trying to keep up with the documentation but not everything is in the form. On 4/18/23, the facility provided the F888, staff vaccination matrix, which listed three employees as partially vaccinated, LPN (licensed practical nurse) #3, CNA (certified nursing assistant) #8 and OSM (other staff member) #6. On 4/19/23, a request was made for the hire dates for the three employees with partial vaccinations. At…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-26 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to evidence notification to the ombudsman of hospital transfer/discharges for four of 41 residents in the survey sample, Residents #331, #71, #129, and #45. 1. The facility staff failed to notify the ombudsman of Resident #331's discharge to the hospital on 9/17/21. 2. The facility staff failed to provide written notification of transfer to the ombudsman for Resident #71, when the resident was transferred to the hospital on 9/26/21. 3. Resident #129 was transferred to the hospital on 9/20/21. The facility staff failed to provide written notification of the transfer to the ombudsman. 4. The facility staff failed to evidence that the ombudsman was notified of a facility-initiated transfer on 08/05/2021 for Resident # 45. The findings include: 1. Resident #331 was admitted to the facility on [DATE], and most recently readmitted on [DATE] with diagnoses including a broken right arm,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-26 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, family interview, staff interview, facility document review, clinical record review, and in the course of a complaint investigation, it was determined that the facility staff failed to develop and/or implement the comprehensive care plan for eight of 41 residents in the survey sample, Residents #53, #26, #33, #8, #24, #28, #129, and #59. The findings include: 1.a. The facility staff failed to implement Resident #53's comprehensive care plan to provide the resident a shower, multiple times in August and September 2021. Resident #53 was admitted to the facility on [DATE] with diagnoses including cerebral palsy, hardening and disintegration of the spinal cord bones, quadriplegia and nerve pain. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 9/6/21, Resident #53 was coded as being moderately impaired for making daily decisions, having scored 12 out of 15 on the BIMS (brief interview for mental status). He was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility failed to provide care and services for the treatment of a pressure ulcer for two of 41 residents in the survey sample, Residents #26 and #33. The facility staff failed to provide preventative pressure ulcer treatments, and failed to provide treatments for Resident #26's pressure ulcer and Resident #33's pressure ulcer on multiple dates in August, September, and October 2021. The findings include: 1. Resident #26 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including diabetes, peripheral artery disease, and end stage kidney disease. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/23/21, Resident #26 was coded as being cognitively intact for making daily decisions, having scored 15 out of 15 on the BIMS (brief interview for mental status). Resident #26 was coded as requiring…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-26 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide care and services related to dialysis consistent with the plan of care for one of 41 residents in the survey sample, Resident #26. The facility staff failed to ensure assessments of Resident #26 prior to, and post dialysis appointments as ordered, and failed to communicate with the dialysis center on multiple occasions during August, September, and October 2021. The findings include: Resident #26 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including diabetes, peripheral artery disease, and end stage kidney disease. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/23/21, Resident #26 was coded as being cognitively intact for making daily decisions, having scored 15 out of 15 on the BIMS (brief interview for mental status). Resident #26 was coded as having received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-26 · tag F0886 — failed to test for COVID-19 as required — pattern
    Perform COVID19 testing on residents and staff.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to evidence documentation that COVID-19 testing was completed for fourteen of 45 employee reviews. The facility staff failed to evidence documentation that COVID-19 testing was completed and the results of each staff test for multiple employees in September 2021 and October 2021. The findings include: Review of facility documentation revealed the facility began COVID-19 outbreak status on 8/26/21. Further review of facility documentation failed to reveal evidence that the facility staff tracked employee COVID-19 testing from 8/26/21 to the beginning of survey (10/19/21). Review of individual employee tests revealed the following: -For OSM #13 (temporary nurse aide) hired on 9/15/21, the facility staff failed to evidence documentation of completed testing for the weeks ending 10/9/21 and 10/16/21. -For CNA #14 hired on 9/17/21, the facility staff failed to evidence documentation of completed testing for the weeks ending 9/25/21, 10/2/21 and 10/16/21. -For RN #2 hired on 9/21/21,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-26 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain an operational call bell system for two of 41 residents in the survey sample, Residents #8 and #130. The findings include: 1. The facility staff failed to ensure Resident #8's call bell was operational since July 2021. Resident #8 was admitted to the facility on [DATE]. Resident #8's diagnoses included but were not limited to major depressive disorder, diabetes and muscle weakness. Resident #8's annual minimum data set assessment with an assessment reference date of 8/2/21, coded the resident as being cognitively intact. Section G coded Resident #8 as requiring extensive assistance of two or more staff with bed mobility. On 10/19/21 at 10:09 a.m., Resident #8 was observed lying in bed. The resident's call bell was not operational. There was no light or sound signal when the call bell was pressed. An interview was conducted with Resident #8 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, it was determined that the facility staff failed to provide care in a manner to ensure dignity for one of 41 residents in the survey sample, Resident #28. The facility staff failed to maintain Resident #28's Foley urinary catheter (1) in a dignified manner. Urine in the catheter bag was observed from the hall while Resident #28 was lying in bed. The findings include: Resident #28 was admitted to the facility on [DATE]. Resident #28's diagnoses included but were not limited to congestive heart failure, muscle weakness and dementia. Resident #28's quarterly minimum data set assessment with an assessment reference date of 8/31/21, coded the resident's cognition as moderately impaired. Review of Resident #28's clinical record revealed a physician's order dated 3/23/21 for a Foley catheter due to urinary retention. Resident #28's comprehensive care plan dated 3/15/21 documented, (Resident #28) has Indwelling Foley Catheter r/t (related to) obstructive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide accommodation of needs for two of 41 residents in the survey sample, Residents #8 and #28. The facility staff failed to ensure Resident #8 and Resident #28's call bell or ring bell was within reach. The findings include: 1. The facility staff failed to ensure Resident #8's hand held ring bell was within the resident's reach. Resident #8 was admitted to the facility on [DATE]. Resident #8's diagnoses included but were not limited to major depressive disorder, diabetes and muscle weakness. Resident #8's annual minimum data set assessment with an assessment reference date of 8/2/21, coded the resident as being cognitively intact. Section G coded Resident #8 as requiring extensive assistance of two or more staff with bed mobility. Resident #8's electric call bell was not operational during the survey. On 10/19/21 at 10:09 a.m., Resident #8 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to notify the physician of a possible need to alter treatment for two of 41 residents in the survey sample, Residents #24 and #129. The facility staff failed to notify Resident #24's physician when the medication Eliquis was not available for administration on 7/5/21 and 7/29/21, and failed to notify Resident #129's physician when the medication guaifenesin was not available for administration on 9/28/21, 9/29/21 and 9/30/21. The findings include: 1. Resident #24 was admitted to the facility on [DATE]. Resident #24's diagnoses included but were not limited to diabetes, atrial fibrillation (1) and a history of stroke. Resident #24's quarterly minimum data set assessment with an assessment reference date of 8/27/21, coded the resident's cognitive skills for daily decision making as modified independence. Review of Resident #24's clinical record revealed a physician's order dated 3/12/21 for Eliquis (1) 2.5 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to maintain a clean, comfortable, homelike environment for one of 17 residents in the survey sample, Resident #102. Resident #102 was observed on multiple occasions sitting in a Broda chair (specialized reclining wheelchair) which was observed with dried yellow material on the right side of the headrest cushion and both armrests and multiple tears in the headrest cushions. The findings include: Resident #102 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including dementia, severe kidney disease, and diabetes. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 12/2/21, Resident #102 was coded as being severely cognitively impaired for making daily decisions, having scored two out of 15 on the BIMS (brief interview for mental status). Resident #102 was coded as not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to evidence transfer discharge requirements transfer to the hospital for one of forty-one residents in the survey sample, Resident #71. The facility staff failed to evidence required transfer documentation/documents, to include: contact information of the practitioner responsible for the care of the resident, resident information including contact information, advance directives, comprehensive care plan goals, special care instructions, and all other necessary information as applicable to ensure safe and effective transition of care for Resident #71, were provided to the receiving hospital on 9/26/21, when the resident was transferred to the hospital . The findings include: Resident #71 was admitted to the facility on [DATE]. Resident #71's diagnoses included but were not limited to: chronic obstructive pulmonary disease 'COPD' (chronic non-reversible lung disease) (1), cellulitis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to develop a baseline care plan for three of 41 residents in the survey sample, Residents #130, #229 and Resident #230. 1. The facility staff failed to develop a baseline care plans for Resident #130 who was admitted to the facility on [DATE]. 2. The facility staff failed to develop a baseline care plans for Resident #229 admitted to the facility on [DATE]. 3. The facility staff failed to develop a baseline care plan to address Resident #230's mood and statements regarding self harm. The findings include: 1. Resident #130 was admitted to the facility on [DATE]. Resident #130's diagnoses included but were not limited to congestive heart failure, diabetes and chronic kidney disease. Resident #130's admission MDS (minimum data set) assessment with an assessment reference date of 10/21/21, coded the resident as being cognitively intact. On 10/20/21, Review of Resident #130's clinical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to review and revise the comprehensive care plan for two of 41 residents in the survey sample, Residents #331 and #8. The facility staff failed to revise the comprehensive care plan for Resident #331 to address a urinary catheter and failed to review and revise Resident #8's comprehensive care plan for the use of bed rails. The findings include: 1. Resident #331 was admitted to the facility on [DATE], and most recently readmitted on [DATE] with diagnoses including a broken right arm, diabetes, and history of a stroke. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/30/21, Resident #331 was coded as being severely cognitively impaired for making daily decisions, having scored three out of 15 on the BIMS (brief interview for mental status. Resident #331 was coded as not having a catheter (1) in her bladder for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to follow professional standards of practice for one of 41 residents in the survey sample, Resident #33. The facility staff failed to clarify two conflicting physician orders for treatment of a Stage 3 pressure ulcer. The findings include: Resident #33 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses of diabetes, history of a stroke, and dementia. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 9/6/21, Resident #33 was coded as being severely cognitively impaired for making daily decisions; the resident was not able to be interviewed for the BIMS (brief interview for mental status). The resident was coded as being dependent on staff assistance for all activities of daily living. She was coded as having a Stage 3 (1) pressure ulcer (2). On 10/21/21 at 10:51 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide ADL (activities of daily living) care assistance to one resident dependant on staff for care, (Resident #53), in a survey sample of 41 residents. Resident #53, who was coded as being dependent on the assistance of staff for personal hygiene and bathing, was not provided a shower or bed bath by facility staff on multiple occasions during August and September 2021. The findings include: Resident #53 was admitted to the facility on [DATE] with diagnoses including cerebral palsy, hardening and disintegration of the spinal cord bones, quadriplegia and nerve pain. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 9/6/21, Resident #53 was coded as being moderately impaired for making daily decisions, having scored 12 out of 15 on the BIMS (brief interview for mental status). He was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide care and services to maintain the highest level of well-being for two of 41 residents in the survey sample, Residents #26 and #129. 1. The facility staff failed to monitor Resident #26's fluid intake as ordered by the physician. 2. a. The facility staff failed to ensure the medication guaifenesin (1) was available for administration to Resident #129 on 9/28/21, 9/29/21 and 9/30/21. 2. b. The facility staff failed to obtain Resident #129's weekly weight per physician's order on 8/16/21. The findings include: 1. Resident #26 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including diabetes, peripheral artery disease, and end stage kidney disease. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/23/21, Resident #26 was coded as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, it was determined that the facility staff failed to provide care and services for a Foley catheter for two of 41 residents in the survey sample, Residents #28 and #331. 1. The facility staff failed to maintain Resident #28's Foley urinary catheter (1) tubing and bag in a manner to prevent infections. The resident's tubing and bag were observed directly touching the floor on 10/20/21. 2. The facility staff failed to ensure medical justification for Resident #331's indwelling catheter and failed to ensure the catheter was discontinued as soon as clinically warranted. The findings include: 1. Resident #28 was admitted to the facility on [DATE]. Resident #28's diagnoses included but were not limited to congestive heart failure, muscle weakness and dementia. Resident #28's quarterly minimum data set assessment with an assessment reference date of 8/31/21, coded the resident's cognition as moderately impaired. Review of Resident #28's clinical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record, it was determined that the facility staff failed to provide respiratory services consistent with professional standards for one of 41 residents in the survey sample, Resident #129. The facility staff administered oxygen to Resident #129 without a physicians order. The findings include: Resident #129 was admitted to the facility on [DATE]. Resident #129's diagnoses included but were not limited to high blood pressure, diabetes and COVID-19. Resident #129's quarterly minimum data set assessment with an assessment reference date of 10/3/21, coded the resident's cognition as severely impaired. Review of Resident #129's current physician orders failed to reveal a physician's order for oxygen. Resident #129's comprehensive care plan dated 6/25/21 failed to reveal documentation regarding oxygen administration. On 10/19/21 at 8:52 a.m. and 10:09 a.m., Resident #129 was observed in their room, receiving oxygen at 1.5 liters per minute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to implement a complete pain management program for one of 41 residents in the survey sample, Resident #70. The facility staff failed to attempt non-pharmacological interventions for Resident #70 prior to the administration of as needed acetaminophen (Tylenol) on 9/19/21, 10/6/21, 10/12/21 and 10/16/21. The findings include: Resident #70 was admitted to the facility on [DATE]. Resident #70's diagnoses included but were not limited to high blood pressure, diabetes and chronic pain syndrome. Resident #70's quarterly minimum data set assessment with an assessment reference date of 10/10/21, coded the resident as being cognitively intact, scoring a 15 on a scale from 0 to 15 on the brief interview for mental status. Section J documented Resident #70 reported occasional pain. Review of Resident #70's clinical record revealed a physician's order for acetaminophen 500 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, family interview, staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide sufficient staffing to meet the needs of two of 41 residents in the survey sample, Residents #53 and #129. 1. The facility did not provide sufficient staffing to ensure a shower/bath was provided on multiple occasions in August and September 2021, to Resident #53, who was assessed as being dependent on the assistance of staff for personal hygiene and bathing. 2. The facility staff failed to provide sufficient staffing to obtain Resident #129's weight per the physician's order on 8/16/21. The findings include: 1. Resident #53 was admitted to the facility on [DATE] with diagnoses including cerebral palsy, hardening and disintegration of the spinal cord bones, quadriplegia and nerve pain. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 9/6/21, the resident was coded as being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to complete an annual CNA (certified nursing aide) performance review for one of three CNA record reviews, (CNA #6) The facility staff failed to complete an annual performance review for CNA #6. The findings include: CNA #6 was hired on 5/8/04. Review of CNA #6's record revealed the last performance review was completed on 7/1/10. On 10/20/21 at 9:36 a.m., an interview was conducted with OSM (other staff member) #3 (the human resources coordinator). OSM #3 stated performance reviews are supposed to be done annually. OSM #3 stated she began employment on 5/31/21 or 6/1/21. OSM #3 stated she audited employee files and noticed performance reviews had not been done. OSM #3 stated she has been trying to implement action for this but there has been so many other things to do. On 10/20/21 at 5:12 p.m., ASM (administrative staff member) #1 (the executive director) and ASM #2 (the director of clinical services) were made aware of the above concern. The facility policy titled, Employee Job…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to provide pharmacy services for two of 41 residents in the survey sample, Resident #24 and Resident #53. 1. The facility staff failed to assure the medication Eliquis (1) was available for administration to Resident #24 on 7/5/21 and 7/29/21. 2. The facility staff failed to assure the medication Diazepam was acquired, and received for administration to Resident #53, per the physician order on 10/21/21 through 10/23/21. The findings include: Resident #24 was admitted to the facility on [DATE]. Resident #24's diagnoses included but were not limited to diabetes, atrial fibrillation (1) and a history of stroke. Resident #24's quarterly minimum data set assessment with an assessment reference date of 8/27/21, coded the resident's cognitive skills for daily decision making as modified independence. Resident #24's comprehensive care plan dated 8/2/20 documented, (Resident #24) has Peripheral Artery Disease. Give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-26 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to ensure a resident was free from a significant medication error for one of 41 residents in the survey sample, Resident #24 The facility staff failed to administer the blood thinning medication Eliquis (1) to Resident #24 on 7/5/21 and 7/29/21. The findings include: Resident #24 was admitted to the facility on [DATE]. Resident #24's diagnoses included but were not limited to diabetes, atrial fibrillation (1) and a history of stroke. Resident #24's quarterly minimum data set assessment with an assessment reference date of 8/27/21, coded the resident's cognitive skills for daily decision making as modified independence. Resident #24's comprehensive care plan dated 8/2/20 documented, (Resident #24) has Peripheral Artery Disease. Give medications for improved blood flow or anticoagulants as ordered . Review of Resident #24's clinical record revealed a physician's order dated 3/12/21 for Eliquis 2.5 mg (milligrams)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide laboratory testing for one of 41 residents in the survey sample, Resident #26. The facility staff failed to provide laboratory testing ordered for Resident #26 on 9/30/20. The findings include: Resident #26 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including diabetes, peripheral artery disease, and end stage kidney disease. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 7/23/21, Resident #26 was coded as being cognitively intact for making daily decisions, having scored 15 out of 15 on the BIMS (brief interview for mental status). The resident was coded as requiring the assistance of staff for bed mobility, dressing, toileting, personal hygiene, and bathing. He was coded as having received dialysis services during the look back period. A review of Resident #26's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure a complete and accurate medical record for two of forty-one residents in the survey sample, Resident #230 and Resident #2. 1. The facility failed to provide a complete and accurate medical record for Resident #230, for documentation on the TAR (treatment administration record) for the wound vacuum continuously running as ordered on 8/24/21 night shift and 8/30/21 day shift, and ostomy care every shift as ordered on 8/24/21, 8/25/21 and 8/26/21 as well as day shift on 8/30/21. 2. The facility failed to provide a complete and accurate medical record for the documentation of pain levels prior to the administration of pain medication on the MAR (medication administration record) for Resident #2. The findings include: 1. Resident #230 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: Diabetes mellitus (inability of insulin to function normally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-26 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, it was determined that the facility staff failed to ensure CNAs (certified nursing aides) completed required annual in-service trainings for two of three CNA record reviews, (CNA #5 and CNA #6). The facility staff failed to ensure CNA #5 completed annual abuse training and failed to ensure CNA #6 completed annual dementia or abuse training. The findings include: CNA #5 was hired on 8/6/13. Review of CNA #5's record failed to reveal evidence that the CNA had completed annual abuse training. CNA #6 was hired on 5/8/04. Review of CNA #6's record failed to reveal evidence that the CNA had completed annual dementia or annual abuse training. On 10/20/21 at 9:36 a.m., an interview was conducted with OSM (other staff member) #3 (the human resources coordinator). OSM #3 stated all training are completed through a computer program and the system prompts employees for trainings that must be completed. OSM #3 stated she thought abuse and dementia trainings must be done annually. OSM #3 stated she printed out each employee's trainings after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2025-09-26 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to meet nurse staffing information requirements for 31 of 31 days reviewed. The findings include:The facility staff failed to ensure the total number and the actual hours worked by registered nurses, licensed practical nurses, and certified nurse aides directly responsible for resident care per shift was documented on the nurse staffing information postings from 8/25/25 through 9/24/25, and failed to ensure accurate nurse staffing information was posted on 9/23/25. A review of nurse staffing information postings from 8/25/25 through 9/24/25 failed to reveal the total number and the actual hours worked by registered nurses, licensed practical nurses, and certified nurse aides (the postings only documented the total number and the actual hours worked by licensed staff and unlicensed staff). On 9/23/25 at 4:05 p.m., an observation of the posted nurse staffing information was conducted. The posting was dated 9/19/25. At this time, ASM (administrative staff member) #1 (the executive director) stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2021-10-26 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, it was determined that the facility staff failed to post current nurse staffing information. Nurse staffing information for 10/19/21 was not posted on 10/19/21. Instead, nurse staffing information for 10/8/21 was posted. The findings include: On 10/19/21 at 9:26 a.m , observation of the nurse staff posting was conducted in the hall outside of the lobby. The nurse staff posting was dated 10/8/21 and contained staffing information for that date. On 10/19/21 at 3:57 p.m., an interview was conducted with ASM (administrative staff member) #2 (the director of clinical services). ASM #2 stated the scheduler is supposed to document and post the nurse staff information but the facility did not currently employ a scheduler. ASM #2 stated the human resources employee had recently been posting the nurse staffing information and she (ASM #2) tries to help the human resources employee with this task. ASM stated the nurse staffing information that was posted this morning was dated 10/8/21 and current nurse staffing information had not been posted because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$174,324 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $76,610 — penalty dated 2025-09-26
  • $97,714 — penalty dated 2024-05-29
  • Medicare payment denial — starting 2024-09-11 for 54 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to AVARDIS HEALTH — 38 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.0-1.0 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 1 of 52.3-1.3 vs chain
Quality measures 1 of 53.2-2.2 vs chain
The other 37 homes this chain runs (chain average 2.0★, per CMS)
1 of 5Ashland Nursing And RehabilitationAshland, VA 1 of 5Augusta Nursing and RehabilitationFishersville, VA 1 of 5Biltmore Haven Nursing and RehabilitationArden, NC 1 of 5Courtyard Health And RehabilitationMcComb, MS 1 of 5Emerald Ridge Health and RehabilitationAsheville, NC 1 of 5Ghent Health and RehabilitationNorfolk, VA 1 of 5Grand Trace Health And RehabilitationNatchez, MS 1 of 5Hibriten Mountain Nursing and RehabilitationLenoir, NC 1 of 5Highfield Nursing and RehabilitationCary, NC 1 of 5Kings Daughters Community Health & RehabStaunton, VA 1 of 5Middleton Oaks Health And RehabilitationWinona, MS 1 of 5Newport News Nursing & RehabNewport News, VA 1 of 5Pennknoll VillageEverett, PA 1 of 5The Oaks Rehabilitation And Healthcare CenterMeridian, MS 1 of 5Wellington Rehabilitation and HealthcareKnightdale, NC 1 of 5Westwood Health and RehabilitationArchdale, NC 2 of 5Clay County Health and RehabilitationHayesville, NC 2 of 5Crown Haven Health and RehabilitationCharlotte, NC 2 of 5Kannapolis Health and RehabilitationKannapolis, NC 2 of 5Manor At Penn Village, TheSelinsgrove, PA 2 of 5Manor At St Luke Village,theHazleton, PA 2 of 5Pavilion At St Luke Village, TheHazleton, PA 2 of 5Pheasant Ridge Nursing and RehabilitationRoanoke, VA 2 of 5Valley View Care and RehabilitationAndrews, NC 2 of 5Walnut Cove Health and RehabilitationWalnut Cove, NC 2 of 5Wilora Lake HealthcareCharlotte, NC 2 of 5Windsor Grove Health and RehabilitationWindsor, VA 3 of 5Forrest Oakes HealthcareAlbemarle, NC 3 of 5Hilltop Manor Health And Rehabilitation CenterUnion, MS 3 of 5Locust Grove Retirement VillageMifflin, PA 3 of 5Skyline Nursing & RehabilitationFloyd, VA 4 of 5Jamestown Health and RehabilitationWilliamsburg, VA 4 of 5Oak Grove HealthcareRutherfordton, NC 4 of 5Willowbrook Rehabilitation and CareYadkinville, NC 5 of 5Cardinal Healthcare and RehabilitationLincolnton, NC 5 of 5Grayson Health and RehabilitationIndependence, VANot rated (Special Focus)Starkville Manor Health Care And Rehabilitation CeStarkville, MS

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
WOODSTOCK PARENTCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 05/01/2025
SHENANDOAH HOLDCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 05/01/2025
VAOP HOLDCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 05/01/2025
CLARK, ALYSSAIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2025
HOBACK, TIFFANYIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2025
SNF MGR LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/21/2025
AFZAL, AHSANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2025
GREENWALT, JESSICAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2025
JONES, TEQUILLAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2025
SNYDER, TROYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/05/2026

CMS files one row per role, so the 19 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.1M
Net patient revenuemost recent cost report
-12.9%
Operating marginrevenue minus expenses
$415K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 77%Medicare 8%Other / private 15%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $415K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$319per resident / day
operating cost
$9,695per month
≈ monthly operating cost
$283per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495315. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-05-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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