Highland Manor Of Elko Rehabilitation LLC
2850 Ruby Vista Drive, Elko, NV 89801 · For profit - Limited Liability company · 146 certified beds · (775) 753-5500 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.9% | 12.6% | 15.4% | typical |
| Long-stay residents who lose too much weight | 5.2% | 5.5% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 5.2% | 1.9% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 3.8% | 5.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.6% | 2.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 16.8% | 13.5% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 24.4% | 22.2% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.7% | 89.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.0% | 5.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.3% | 15.5% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.2% | 17.1% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.8% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 91.0% | 80.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 17.3% | 23.2% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 13.0% | 9.6% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.48 | 1.85 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.16 | 1.45 | 1.80 | worse |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
57.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 151 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 69.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 88 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.05 therapist hours per resident per day in 2026Q1 — more than 2% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 57.0%CMS range 50.0–63.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.5%CMS range 6.2–11.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 69.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 67.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 53.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.2%CMS range 3.5–9.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.88 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 146 beds and averages 90.8 residents a day — about 62% occupied, or roughly 55 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.37 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.71 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.08 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.15 hrs/resident/day on weekends vs 3.46 on weekdays — 9% thinner on weekends. RN hours go from 0.80 to 0.49 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
32 citations, most serious first. The 10 most serious are shown; the remaining 22 are one tap away and print in full.
- Potential for harm · Fcited before2025-08-07 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure staff, residents, and residents' families were provided education at least annually regarding the facility's antibiotic stewardship program according to facility policy. This deficient practice had the potential to result in suboptimal treatment of infections and lack of knowledgeable staff to follow the facility's antibiotic use protocols.Findings include: On 08/07/2025 at 8:46 AM, the Infection Preventionist (IP) verbalized the IP provided education to staff regarding the facility's antibiotic stewardship program when staff had questions. The IP verbalized the IP was unsure and would have to find out if education regarding antibiotic stewardship was provided to staff annually and how residents and residents' families/representatives were provided education related to antibiotic stewardship. On 08/07/2025 at 11:14 AM, the Regional Nurse Consultant (RNC) verbalized the RNC thought staff were provided education related to antibiotic stewardship during annual infection control training. The RNC denied all residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-07 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure staff performed hand hygiene upon entering the food preparation area of the kitchen and kitchenettes, and sanitary food handling occurred during lunchtime meal service. This deficient practice had the potential to result in placing residents at risk for food-borne illnesses. Findings include: Hand Hygiene During an observation of lunch tray line, the following sequential events occurred without doffing gloves, performing hand hygiene, or donning clean gloves:-On 08/06/2025 at 11:18 AM, the dietary staff exited the food preparation area, entered the pantry, collected serving scoops, re-entered the food preparation area, placed the scoops into the hot hold station and began portioning food.-On 08/06/2025 at 11:45 AM, the dietary staff exited the food preparation area, entered the pantry, collected a bag of bread, collected a jar of peanut butter, collected a jar of jelly, re-entered the food preparation area, opened the bag of bread and laid out slices of bread on the counter, exited the food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-07 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, observation, and document review, the facility failed to ensure a resident maintained a dignified existence when a resident's catheter drainage bag was visible with urine while the resident was in the hallway and in a communal area of the facility for 1 unsampled residents (Resident #4). This deficient practice had the potential to result in avoidable psychosocial harm to the resident.Findings include: Resident #4 was admitted to the facility on [DATE], with a diagnosis of other retention of urine. A physician's order dated 06/14/2025, documented urinary catheter size 16 French scale (Fr) with 10 cubic centimeters (cc) balloon. On 08/05/2025 at 4:46 PM, Resident #4 was in a wheelchair in the hallway outside the resident's room with the catheter drainage bag attached to the underside of the wheelchair. The resident's catheter drainage bag was placed inside an open privacy bag allowing the urine to be visible to sight. On 08/05/2025 at 4:46 PM, a Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure the Garden Court Unit (memory care unit) was free from accident hazards when a broken planter box with exposed nails/staples was in an area accessible to 28 of 28 residents residing on the unit and when staff provided hand sanitizing wipes to residents in the dining area without adequate supervision and a resident placed the sanitizing wipe in the resident's mouth (Resident #47). This deficient practice had the potential to result in injuries to residents and staff.Findings include: On 08/06/2025 at approximately 11:55 AM, during an observation of the memory care unit, a wooden planter box was on top of an approximately three-foot tall, permanent structure in the common area. The structure divided the dining area from the activities area of the unit and was accessible to all residents. The bottom of the planter box had come away from the main portion of the box, leaving several exposed nails/staples. There…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure a physician's order for dialysis was obtained for 1 of 3 residents (Resident #1) prior to the resident receiving dialysis treatments. This deficient practice had the potential to result in the resident not being assessed and monitored appropriately before and after dialysis. The importance of pre and post dialysis monitoring and assessments was to ensure the resident did not have an adverse outcome associated with dialysis including hypotension, muscle spasms, abnormal heart rhythms, and electrolyte imbalances. Findings include: Resident #1 was admitted to the facility on [DATE], with diagnoses including end stage renal disease (ESRD), hyperkalemia, heart failure, unspecified, anemia in chronic kidney disease, and dependence on renal dialysis. Resident #1's Minimum Data Set (MDS) 3.0, section O0110, J1 and J2 documented yes for dialysis, and yes for hemodialysis. On 08/05/2025, Resident #1's Order Summary Report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a clinical record was complete for 1 of 18 sampled residents (Resident #5). This deficient practice had the potential for care provided to residents, resident response to care provided, and refusals of care to not be documented and available for review as necessary.Findings include: Resident #5 was admitted to the facility on [DATE], and readmitted on [DATE], with a primary diagnosis of acute on chronic diastolic heart failure. A Comprehensive Care Plan included a care plan revised 07/12/2025, documenting Resident #5 was married, and their spouse resided in the facility. Resident #5 would maintain meaningful connection with their spouse through regular visits and shared time. An intervention documented to encourage regular visits with the resident's spouse by arranging seating or walking assistance as needed. On 08/06/2025 at 10:27 AM, Resident #5 verbalized the resident had been married 50 years. Approximately one…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review, the facility failed to adhere to proper infection control protocols by 1) allowing a resident's catheter tubing to drag on the floor while the resident was seated in a wheelchair for 1 unsampled residents (Resident #4) and 2) failing to ensure reusable resident-care equipment was cleaned and disinfected after each use. This deficient practice had the potential to result in contamination of the catheter tubing, urinary tract infections, increased risk of other complications for the resident, and spread of infectious organisms throughout the facility. Findings include: Catheter Care Resident #4 was admitted to the facility on [DATE], with a diagnosis of other retention of urine. A physician's order dated 06/14/2025, documented urinary catheter size 16 French scale (Fr) with 10 cubic centimeters (cc) balloon. On 08/05/2025 at 4:46 PM, Resident #4 was in a wheelchair in the hallway outside the resident's room with the catheter drainage bag…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccines (Resident #69) was offered a 2024-2025 COVID-19 (Covid) vaccine after consenting to the vaccine. This deficient practice had the potential to result in severe illness and/or hospitalization from infection with Covid. Findings include: Resident #69 Resident #69 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including chronic obstructive pulmonary disease, unspecified, type two diabetes mellitus with diabetic neuropathy, unspecified and acute on chronic systolic (congestive) heart failure. Resident #69's clinical record included an informed consent for the Covid vaccine. A checkmark indicated the resident consented to the vaccine and the form was signed by the resident on 06/22/2025. The immunizations section of Resident #69's clinical record documented the resident last received a dose of the Covid vaccine on 10/11/2022. On 08/06/2025 at 4:42 PM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-18 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review the facility failed to ensure hand washing was performed between the passing of resident beverages, touching residents and in between assisting two residents with eating. Findings include: On 07/15/2024 at 4:55 PM, in preparation for dinner in the 600 hall dining room, a Certified Nursing Assistant (CNA) completed the following sequential tasks without performing hand hygiene between tasks: -The CNA assisted a resident to a dining room seat, patted the seat, and touched the resident's oxygen tubing to reposition the tubing. -Retrieved three glasses and filled with ice and water then served to residents. -Pushed a resident in a wheel chair to a table. -Touched a resident's shoulder. -Entered the satellite pantry, retrieved a coffee pot and mug, poured the cup of coffee, served it to the resident and put the coffee pot back in the satellite pantry. -Retrieved six glasses and filled them with ice and then water. Served water glasses to residents, embraced a resident with a full hug. -Poured two more glasses of water, served, retrieved…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-18 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure 1) Enhanced Barrier Precautions (EBP) were implemented for 2 of 7 sampled residents (Resident #58 and #69), 2) the facility peformed active infection surveillance for July 2024, 3) a Licensed Practical Nurse (LPN) performed hand hygiene between residents while administering medications and 4) a resident on contact precautions did not share a room with another resident who did not have the same infection with the same microorganism, did not have meals in a shared dining room, and staff understood the Personal Protective Equipment (PPE) requirements when entering a room with contact precuation signage in place for 1 of 18 sampled residents (Resident #40). Findings include: Enhanced Barrier Precautions Resident #58 Resident #58 was admitted to the facility on [DATE], with diagnoses including chronic obstructive pulmonary disease, unspecified, type II diabetes mellitus without complications, benign prostatic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 22 citations
- Potential for harm · Fcited before2024-07-18 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on document review and interview, the facility failed to ensure tracking and trending of infections and antibiotic use was accurately monitored and completed for July 2024 for 2 of 2 residents on an antibiotic and diagnosed with an infection (Resident #13 and #8). The deficient practice had the potential to affect the facility's entire resident census of 79. Findings include: Resident #13 Resident #13 was admitted to the facility on [DATE], with diagnoses including unspecified fracture of shaft of humerus, left arm, subsequent encounter for fracture with routine healing. A physician order dated 07/01/2024, documented Ciprofloxacin Hydrochloride (HCI) oral tablet 750 milligrams (mg), give 750 mg by mouth two times a day for arm infection related to unspecified fracture of shaft of humerus, left arm, subsequent encounter for fracture with routine healing. Resident #8 Resident #8 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including acute and chronic respiratory failure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-18 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review the facility failed to ensure 1) the Director of Nursing (DON) had the knowledge necessary to correctly implement contact precautions for a resident with known infection with a Multi-Drug Resistant Organism (MDRO), and 2) the DON had the knowledge and skills necessary to access resident records and navigate the Electronic Medical Record (EMR) after the facility underwent a change of ownership with a new EMR program. This lack of knowledge had the potential to effect the entire census of 79. Findings include: On 07/15/2024 at 1:12 PM, room [ROOM NUMBER] had a Centers for Disease Control (CDC) sign on the door indicating contact precautions were in place. The sign stated everyone must perform hand hygiene before entering and when leaving the room, providers/staff must put on gloves and a gown before entering the room. A Personal Protective Equipment (PPE) cart was located outside the door, in the hallway. The placard on the wall outside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-18 · tag F0882 — patternDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to 1) ensure the Infection Preventionist (IP) had the education and competency to demonstrate the tracking and trending of infections was accurately completed and monitored with the potential to affect the facility's entire resident census of 79, 2) retain education and training when the Infection Preventionist did not demonstrate competency in the implementation of the Antibiotic Stewardship Program (ASP) and infection surveillance (lack of competency in medication differentiation, inaccurate infection control log, lack of infection surveillance), and 3) demonstrate understanding of contact precautions and following of the Center for Disease Control (CDC) guidance related to the implementation of contact precautions for 1 of 18 sampled residents (Resident #40). Findings include: Education/Competency On 07/16/2024 at 1:58 PM, the Antibiotic Stewardship binder did not include infections, antibiotic use, tracking,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review the facility failed to ensure a resident's call light was not draped over an oxygen concentrator and out of reach of the resident for 1 of 18 sampled residents (Resident #53). Findings include: Resident #53 Resident #53 was admitted to the facility on [DATE], with diagnoses including unspecified dementia, unspecified severity, with agitation, muscle weakness, generalized, and anxiety disorder. Resident #53's Care Plan initiated on 04/18/2024, and revised on 07/15/2024, documented the resident was at risk for falls related to generalized muscle weakness, history of falls, incontinence, and dementia. Interventions included to encourage the resident to call for assistance before getting out of bed or transferring and was an extensive one person assist with stand pivot transfers. On 07/15/2024 at 1:25 PM, Resident #53 was in bed trying to straighten the bed blankets over the resident's legs with the call light draped over the running oxygen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident's fall with major injury, resulting in a fracture and incurred at the facility, was reported to the State Agency (Resident #132). The deficient practice could allow a fall with major injury to not be investigated for potential abuse or neglect and not be reported to the State Agency (SA). Findings include: Resident #132 Resident #132 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including nondisplaced oblique fracture of shaft of left femur, subsequent encounter for closed fracture with routine healing, muscle weakness (generalized), stiffness of unspecified joint, not elsewhere classified, and repeated falls. The facility Resident Matrix (identified care areas), printed on 07/15/2024, documented Resident #132 had a fall with major injury. A Nursing Progress Note dated 07/03/2024, documented a Certified Nursing Assistant (CNA) heard a loud noise from Resident #132's room.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure 1) a comprehensive care plan was updated to reflect the assessed wound staging for a Stage III pressure ulcer (Resident #69) and 2) a comprehensive care plan for a resident with a history of falls was updated when new interventions were implemented (Resident #31) for 2 of 18 sampled residents. Findings include: Pressure Ulcer Resident #69 Resident #69 was admitted to the facility on [DATE], with diagnoses including cerebral infarction due to unspecified occlusion or stenosis of left middle cerebral artery, apraxia, dysarthria and anarthria, and pressure ulcer of sacral region, Stage III. An Orders Administration Note dated 06/24/2024, documented the wound care nurse performed wound care to the resident's coccyx wound. A Nursing Progress Note dated 06/24/2024, documented the coccyx dressing was clean, dry, and intact (CDI). A physician order dated 06/24/2024, documented cleanse coccyx with wound cleaner, pat dry, apply anacept and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review, the facility failed to ensure the catheter drainage bag for a resident with a Foley catheter was placed below the level of the resident's bladder to prevent the potential for urine in the tubing and draining bag from flowing back into the bladder for 1 of 18 sampled residents (Resident #58). Findings include: Resident #58 Resident #58 was admitted to the facility on [DATE], with a diagnosis of neuromuscular dysfunction of bladder, unspecified. A physician's order dated 09/13/2023, documented, 16 French, 10 cubic centimeters, Foley catheter as needed related to neuromuscular dysfunction of bladder, unspecified. On 07/17/2024 at 2:36 PM, Resident #58 was sitting in a wheelchair in the resident's room facing the door. An opened walker was in front of the resident. The resident's catheter drainage bag was hanging from the top rung of the walker in front of the resident. The catheter drainage bag was suspended higher than the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0691 — failed to provide colostomy / ostomy care — isolatedProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident with an ostomy received care consistent with professional standards of practice when a Certified Nursing Assistant (CNA) changed the resident's colostomy wafer for 1 of 18 sampled residents (Resident #21). Findings include: Resident #21 Resident #21 was admitted to the facility on [DATE], with diagnoses including chronic obstructive pulmonary disease, unspecified and colostomy status. On 07/15/2024 at 1:28 PM, Resident #21 verbalized the resident was recently moved from the 300 hall to the 400 hall. Resident #21 verbalized Resident #21 preferred being in the 300 hall because the CNAs knew how to provide care for the resident's colostomy. Resident #21 explained a CNA performed the changing of the ostomy bag and the wafer (the portion which sticks to the resident's skin). A physician order dated 07/16/2024, with a start date of 07/17/2024, documented change colostomy every shower day or as needed (PRN).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure oxygen was administered as ordered for 1 of 19 sampled residents (Resident #25). Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], with diagnoses including acute and chronic respiratory failure with hypoxia and pneumonia, unspecified organism. On 07/15/2024 at 2:10 PM, Resident #25 was resting in bed with an oxygen concentrator running next to the bed. The oxygen concentrator was set at one liter per minute (lpm). A physician's order dated 06/16/2024, documented oxygen at four lpm, via nasal cannula/mask continuous. Resident #25's Care Plan, initiated on 06/18/2024, documented the resident had altered respiratory status/difficulty breathing related to acute/chronic respiratory failure with hypoxia, cough, and active pneumonia infection. Interventions included to administer oxygen as ordered. On 07/16/2024 at 3:24 PM, the resident was lying in bed with the nasal cannula…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-18 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure Dialysis Communication forms were completed and maintained for 1 of 18 sampled residents (Resident #24) and a resident with a hemodialysis catheter did not share a room with a resident who had a wound infected with a multi-drug resistant organism (MDRO) for 1 of 18 sampled residents (Resident #26). Findings include: Resident #24 Resident #24 was admitted to the facility on [DATE], with diagnoses including end stage renal disease, diabetes mellitus type II, and dependence on renal dialysis. Resident #24's physician order dated 04/23/2024, documented dialysis at 11:00 AM every day shift Tuesday, Thursday, and Saturday. Resident #24's Care Plan initiated on 04/24/2024, documented the resident had dialysis at 11:00 AM on Tuesday, Thursday, and Saturday. Interventions included monitor arteriovenous (AV) fistula to left upper arm for bruit and thrill as ordered and monitor for shortness of breath and edema;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review the facility failed to ensure expired medications were not kept in a medication cart for 1 of 2 medication carts reviewed for medication storage. Findings include: On 07/17/2024 at 12:36 PM, during a review of a medication cart in the 600 hall and in the presence of a Registered Nurse (RN), the following items were found: -A bottle containing Fish Oil 1200 milligrams (mg) (360 mg Omega-3) capsules. The expiration date on the bottle was January 2024. -A bubble pack containing 25 tablets of Tramadol 50 mg. The expiration date on the bubble pack was 05/14/2024. On 07/17/2024 at 12:41 PM, the RN explained facility staff did a monthly check of the medication cart for expired medications. The RN explained the importance of removing expired medications from a medication cart was residents could get sick if an expired medication was administered. On 07/17/2024 at 2:22 PM, the Director of Nursing (DON) explained failure to remove expired medications from a medication cart could result in a medication error and expired medications, if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-18 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, document review, and clinical record review, the facility failed to ensure treatment administered, side effect monitoring, pain monitoring, COVID-19 symptom monitoring, and behavior monitoring was documented for 1 of 18 sampled residents (Resident #20). Findings include: Resident #20 Resident #20 was admitted to the facility on [DATE], with diagnoses including unspecified dementia unspecified severity with mood disturbance, Alzheimer's Disease with late onset, anxiety disorder unspecified, and major depressive disorder recurrent unspecified. Treatment A physician's order dated 04/17/2024, documented to apply lotion on shower days every day shift on Wednesdays and Saturdays. Resident #20's June 2024 Treatment Administration Record (TAR) lotion administration had blank spaces on Saturday 06/15/2024. Resident #20's progress notes lacked documented evidence lotion was administered on 06/15/2024. Side Effect Monitoring Resident #20's physician's orders dated 04/17/2024, documented the following:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-18 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure a resident was screened for eligibility to receive the influenza and pneumococcal vaccinations for 1 of 5 residents sampled for vaccinations (Resident #26). Findings include: Resident #26 Resident #26 was admitted to the facility on [DATE], and readmitted on [DATE], with a diagnoses including chronic kidney disease, Stage IV, type II diabetes mellitus with diabetic chronic kidney disease, dependence on renal dialysis, and acute and chronic respiratory failure with hypoxia. A facility document titled Influenza Vaccine Immunization Assessment/Consent, signed 05/02/2023, documented the following: -Risk Assessment: blank -Assessment for contraindications to pneumococcal vaccine: blank -Consent for immunization: signed by resident and documented the influenza vaccine was administered on 05/02/2023. A facility document titled Pneumococcal Vaccine Immunization Assessment/Consent, signed 05/02/2023, documented the following:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure allegations of abuse were reported to the State agency for 1 of 16 sampled residents (Resident #18). Findings include: Resident #18 Resident #18 was admitted to the facility on [DATE], with diagnoses including unspecified dementia, unspecified severity, with other behavioral disturbance; restlessness and agitation; anxiety disorder, unspecified; insomnia; and dysphagia, unspecified. On 05/15/23 at 2:58 PM, Resident #18's represenative verbalized Resident #18 got belligerent sometimes. Resident #18's spouse could not recall specific incidences but was informed by staff Resident #18 had verbal outbursts with other residents almost daily. A nursing progress note dated 08/09/22 at 4:05 PM, documented a Certified Nursing Assistant (CNA) had observed Resident #18 being verbal towards another resident following breakfast. Resident #18 called another resident stupid (profanity) as the other resident was having a normal, pleasant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review , interview, and document review the facility failed to ensure care plans were completed and up to date for 2 of 15 sampled residents (Resident # 22 and #30). The failure had the potential to delay implementation of appropriate resident care interventions. Findings include: Resident #22 Resident #22 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including quadriplegia, C5-C7 incomplete (primary), cellulitis of right lower limb, and pressure ulcer of right buttock, stage IV. Bedrails On 05/16/23, at 7:53 AM, Resident #22 was resting in bed and bilateral upper quarter bedrails were present on the resident's bed. A physician's order dated 12/31/20, documented bilateral bed mobility aids to increase participation with bed mobility and decrease feelings of anxiety. Resident #22's Comprehensive Care Plan included a care plan for falls. The fall care plan included an intervention related to bed mobility and instructed to encourage the resident to use the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review the facility failed to secure sharp items in the locked unit for 1 of 16 sampled residents (Resident #32). Findings include: Resident #32 Resident #32 was admitted to the facility on [DATE] with diagnoses including cerebral infarction, unspecified (Primary); Alzheimer's disease, unspecified; unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety; anxiety disorder, unspecified; insomnia, unspecified; depression, unspecified; visual hallucinations; and delusional disorders. A care plan dated 06/06/22, documented Resident #32 enjoyed crocheting and cross stitch. The care plan specified staff would assess for current tactile ability and assist with supplies as needed to continue pursuit of this activity. On 05/15/23 at 2:38 PM, Resident #32's room was located in a secured memory care unit. A sewing needle was on the bed and a cup with earrings and lapel pins in it was on a table. Yarn and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-18 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure drug regimen reviews were completed monthly for 1 of 5 residents reviewed for unnecessary medications. (Resident #36) Findings include: Resident #36 Resident #36 was admitted to the facility on [DATE], and readmitted on [DATE] with diagnoses to include unspecified dementia, unspecified severity, with anxiety, anxiety disorder, unspecified, and fracture of unspecified part of neck of left femur. Resident #36's clinical record lacked documentation of a pharmacist medication review for the month of August 2022. The facility monthly pharmacy review dated 08/01/22 to 08/31/22 lacked documentation of a pharmacist medication review. On 05/17/23 at 7:32 AM, the Administrator confirmed the facility lacked documented evidence a pharmacist medication review was completed for the month of August 2022 for Resident #36. The facility policy titled Pharmaceutical Procedures, revised 01/05/23, documented the consultant pharmacist would review the medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-18 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure food was labeled appropriately and discarded by expiration date for food brought to residents by visitors, with the potential to effect all residents located on the 400 hall. Findings include: On 05/15/23 at 1:48 PM, the 400 hall nourishment room fridge, there was one carton of almond milk labeled with a use by date of 04/25/23. On 05/15/23 at 1:49 PM, the 400 hall nourishment room fridge, there was one box of strawberries labeled with a use by date of 04/18/23. On 05/15/23 at 1:50 PM, the 400 hall nourishment room fridge contained a zip lock bag of collard greens, chicken drumstick, garlic toast, and a small plastic container of soup without labeled dates. On 05/15/23 at 1:53 PM, the Dietary Manager (DM) explained food brought in from visitors was to be labeled with the resident's name, date and the contents by a Certified Nursing Assistant. The DM confirmed the food was to be disposed of within seven days and the nourishment room fridge was part of the dietary aid's job duties to go through twice a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-18 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #11) was screened for eligibility to receive an influenza vaccination, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined. Findings include: Resident #11 Resident #11 was admitted to the facility on [DATE], with a diagnosis of unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Resident #11's clinical record lacked documented evidence the resident was screened for eligibility to receive an influenza vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined during influenza season in 2022/2023. On 05/18/23 at 1:05 PM, the Infection Preventionist confirmed the facility lacked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-18 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 3 of 5 residents sampled for immunizations (Resident #49, #42, and #57) were screened for eligibility to receive a COVID-19 (COVID) vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined. Findings include: Resident #49 Resident #49 was admitted to the facility on [DATE], with a diagnosis of amyotrophic lateral sclerosis. Resident #42 Resident #42 was admitted to the facility on [DATE], with a diagnosis of chronic obstructive pulmonary disease. Resident #57 Resident #57 was admitted to the facility on [DATE], with a diagnosis of unspecified dementia, severe, with agitation. Resident #49, #42, and #57's clincial record lacked documented evidence the resident was screened for eligibility to receive a COVID-19 (COVID) vaccine, education regarding the vaccine was provided to the resident and/or the Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-07-18 · tag F0577 — patternAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure the most recent survey results were made available in the facility's secured memory care unit to be readily accessible to residents and visitors. This restricted access had the potential to affect 27 residents. Findings include: On 07/17/2024 at 9:19 AM, there was no evidence the survey results were available for visitors and residents within the facility's secured memory care unit to read. On 07/17/2024 at 9:19 AM, a Registered Nurse (RN) in the memory care unit verbalized being unsure if or where the survey results were available. On 07/18/2024 at 8:50 AM, the Administrator verbalized visitors could use the entrance to the secured memory care unit. The Administrator confirmed the survey results were not posted in the secured memory care unit and residents in the secured memory care unit did not have access to the survey results.
- No harm found · B2024-07-18 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure nursing hours were posted in the facility's secured memory care unit to be readily accessible to visitors and residents. This restricted access to nursing hours had the potential to affect 27 residents. Findings include: On 07/17/2024 at 9:19 AM, the secured memory care unit lacked nursing hours posted. On 07/17/2024 at 9:19 AM, a Registered Nurse (RN) in the memory care unit verbalized nursing hours were not posted in the facility's secured memory care unit. On 07/18/2024 at 8:50 AM, the Administrator verbalized visitors could use the entrance to the secured memory care unit. On 07/18/2024 at 10:07 AM, the Administrator verbalized the nursing hours were not posted in the facility's secured memory care unit and confirmed the residents in the secured memory care unit did not have access to the nursing hours posted outside the memory care unit.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to THE CHARLY BELLO FAMILY, THE MAZE FAMILY, THE SWAIN FAMILY, & WALTER MYERS — 19 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 1.7 | +0.3 vs chain |
| Health inspection | 2 of 5 | 1.8 | +0.2 vs chain |
| Staffing | 3 of 5 | 2.2 | +0.8 vs chain |
| Quality measures | 4 of 5 | 3.0 | +1.0 vs chain |
The other 18 homes this chain runs (chain average 1.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| CHARLY BELLO FAMILY LIMITED PARTNERSHIP | Organization | DIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| MAZE FAMILY LIMITED PARTNERSHIP | Organization | DIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| PICKD LLC | Organization | DIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| MAHRT, DAVID | Individual | INDIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| MYERS, KATIE | Individual | INDIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| MYERS, WALTER | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 04/18/2024 |
| SWAIN, HOLLY | Individual | INDIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| SWAIN, JARED | Individual | INDIRECT OWNERSHIP INTEREST | since 04/18/2024 |
| BANFORD, ANDREW | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/18/2024 |
| ROGERS, ANDREW | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/18/2024 |
| COTTONWOOD HEALTHCARE LLC | Organization | ADP OF THE SNF | since 04/18/2024 |
| HIGHLAND MANOR OF ELKO HOLDINGS LLC | Organization | ADP OF THE SNF | since 08/15/2025 |
| SLATTERY & HOLMAN P.C. | Organization | ADP OF THE SNF | since 04/18/2024 |
CMS files one row per role, so the 16 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $132K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295078. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.