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Marlborough Hills Rehabilitation & Health Care Cen

121 Northboro Road, Marlborough, MA 01752 · For profit - Limited Liability company · 186 certified beds · (508) 485-4040 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609) — most recent Jun 2026Behavioral-health or dementia-care citation — no harm found (F0744)1 immediate-jeopardy citation$71,202 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • lower-than-typical staff turnover (27% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $71,202 in federal fines (most recent 2025-03-11)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
65 Boston Post Rd W · (508) 422-4844 · Call to confirm hours
Pharmacy
193 Boston Post Rd W · (508) 480-9670 · Call to confirm hours
Grocery
Hannaford0.3 mi
193 Boston Post Rd W · (508) 480-9670 · Call to confirm hours
Park
65 Boston Post Rd W · Typically dawn to dusk
Place of worship
IGREJA LAR<0.1 mi
82 Northboro Rd E

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased29.9%16.4%15.4%worse
Long-stay residents who lose too much weight3.6%5.1%5.4%better
Long-stay residents with a catheter left in their bladder2.5%0.8%0.9%worse
Long-stay residents with a urinary tract infection1.8%1.8%2.0%typical
Long-stay residents with depressive symptoms5.6%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.3%3.4%3.3%worse
Long-stay residents whose ability to walk worsened30.2%15.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication30.2%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine92.4%94.8%95.3%typical
Long-stay residents with pressure ulcers2.3%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control23.3%21.2%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table31.4%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine50.0%77.7%79.4%worse
Short-stay residents rehospitalized after admission31.3%25.7%22.6%worse
Short-stay residents with an outpatient ER visit18.5%11.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.571.881.67worse
Long-stay outpatient ER visits per 1,000 resident days2.481.501.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 44 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.5%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
53.3%U.S. median 56.6%
Met the expected recovery
0.08U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
<0.01hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 53.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 45 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.08 therapist hours per resident per day in 2026Q1 — more than 4% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 63% of this home’s weekday level — it runs therapy at close to weekday levels right through the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.5%CMS range 37.3–66.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 7.8–15.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge53.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge46.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge40.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened7.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.8%CMS range 6.4–16.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.53
RN hours/ resident / day
0.89
LPN hours/ resident / day
1.97
Aide hours/ resident / day
3.39
Total nurse hours/ resident / day
0.33
RN hoursweekends
27.3%
Total nursing turnover
53.3%
RN turnover

How full it usually is: this home is certified for 186 beds and averages 169.1 residents a day — about 91% occupied, or roughly 17 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.39 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.53 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.07 hrs/resident/day on weekends vs 3.52 on weekdays — 13% thinner on weekends. RN hours go from 0.61 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 27% is below the national median of 45%. 3 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2025-03-11)
7
at the previous standard inspection (2023-12-22)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

42 citations, most serious first. The 12 most serious are shown; the remaining 30 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-03-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interview, the facility failed to provide a safe smoking environment for one Resident (#14), of 5 applicable residents, out of a total sample of 34 residents. Specifically, for Resident #14, the facility failed to: -ensure that oxygen was not in use by the Resident when a cigarette placed in the Resident's mouth was lit by staff during a supervised smoking session in the designated smoking area where eight other residents were also present. -ensure that the Resident's oxygen tank and oxygen equipment was prohibited from the designated smoking area. Findings include: Review of the facility's policy titled Smoking, revised November 2020, indicated the following: -It is the policy of the facility to provide a healthy and safe environment for residents, staff, and visitors by limiting the use of tobacco smoke materials on its campus. -To afford residents the privilege of smoking while maintaining a safe and clean environment within the policy of this facility. -Residents will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-03-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide care consistent with professional standards of practice to prevent and treat a pressure ulcer (localized damage to the skin and/or underlying soft tissue usually over a bony prominence or related to a medical or other device) and prevent further skin and pressure injury for one Resident (#43) out of a total sample of 34 residents. Specifically, for Resident #43, the facility staff failed to: -obtain a Physician's order for the appropriate application, removal, and monitoring of a Controlled Ankle Motion (CAM: orthopedic medical device used for the treatment of severe sprains, fractures in the ankle or foot) boot when the Resident was identified as being at risk for developing pressure ulcers. -assess the Resident's skin integrity during the CAM boot use and identify pressure ulcer development timely on the Resident's right lower extremity. Findings include: Review of the facility policy titled Splints/Orthotics/Prosthetics, dated April 2015, indicated: -Residents will receive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-16 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and records reviewed, for one of three sampled employee files (Director of Nurses #1), the Facility failed to ensure they implemented and followed their abuse policy related to pre-employment requirements and annual training when a Massachusetts Criminal Offender Record Information (CORI) check was not conducted on Director of Nurses #1, as required, prior to working at the Facility, and the facility was unable to provide documentation to support that DON #1 had received annual abuse prohibition training as required. Findings include: Review of the Facility Abuse, Neglect and Exploitation Policy, implemented February 2023, indicated that potential employees would be screened for a history of abuse, neglect, exploitation, or misappropriation of resident property. The Policy further indicated that background reference and credential checks shall be conducted on potential employees, contracted temporary staff, students affiliated with academic institutions, volunteers, and consultants. The Policy indicated the facility will maintain documentation of proof that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #3), who on 6/06/26 alleged he/she had been physically abused by a staff member, the Facility failed to ensure that a summary of the results of the findings from their investigation into the 6/06/26 allegation was submitted to the Massachusetts Department of Public Health (DPH) within five working days, as required.Findings include:Review of the Report submitted by the Facility via the Health Care Facility Reporting System (HCFRS), dated 06/06/26, indicated that Resident #3 alleged that he/she was kicked, punched and thrown to the ground by a staff member. Further review of HCFRS indicated that, as of the survey date (06/16/26), the Facility had not submitted a final summary of their findings from its investigation into the allegation of physical abuse involving Resident #3 that had been initially reported to DPH on 06/06/26, within five working days (was due by 6/12/26). During an interview on 06/16/26 at 3:45 P.M., the Administrator said they were unable to provide any documentation to support a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1) whose comprehensive plan of care interventions indicated that he/she required the assistance of two staff members with the mechanical lift for all transfers, the Facility failed to ensure that staff consistently implemented and followed interventions related to transfers, when on 09/17/25, Nurse #1 observed Certified Nurse Aide (CNA)#1 and CNA #2 transfer Resident #1 without the use of a mechanical lift, as required. Findings include:Review of the Facility policy titled, Resident Assessment and Care Plan, dated April 2025, indicated the Facility developed and implemented a resident-centered care plan for each resident that includes measurable objectives and timelines to accommodate preferences, special medical, nursing and psychosocial needs. Review of the Facility policy, titled Activities of Daily Living (ADL-activities related to personal care including eating, bathing, dressing, transfer, and mobility), dated April 2015, indicated that the Facility developed and implemented a program of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-05-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who was admitted to the Facility with a history of suicidal ideations and self-injurious behavior, the Facility failed to ensure Resident #1's Comprehensive Care Plan (CPs), which although they included some interventions related to self injurious behaviors, that they were reviewed and/or revised for effectiveness when he/she continued to gain access to objects that he/she used to threaten self harm with. Findings included: Review of the facility's policy, titled Comprehensive Care Plans, date revised 11/2017, indicated the following: -The facility is committed to providing residents with all necessary care and services to enable them to achieve the highest quality of life. -Recognizing each resident as an individual, we identify those needs in a resident-centered environment. -The Interdisciplinary Team (IDT) develops a comprehensive Care Plan for each resident that includes measurable objectives and timelines to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed, interviews and observation, for one of three sampled residents (Resident #1), who had a history of suicidal ideation with threats of self harm with metal and plastic utensils, the facility failed to ensure they provided an adequate level of staff supervision in an effort to maintain a safe environment for Resident #1, when he/she was able to gain access to a metal fork on two separate occasions to threaten self harm, and although he/she required supervision with meals, the facility had no idea how or when he/she obtained them. Findings include: Review of the facility's policy, titled Accidents/Incidents, dated April 2015, indicated the following: -It is the responsibility of the staff to report all accidents and incidents which occur at the facility. -The charge nurse and/or the department director or supervisor must document the incident and conduct an investigation of the occurrence. -Every attempt will be made to ascertain the cause of the occurrence. Resident #1 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-21 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was admitted to the facility with a history of suicidal ideation, self-injurious behavior, paranoia, and agitation, the facility failed to ensure behavioral psychiatric services evaluated him/her in a timely manner, following episodes of suicidal behaviors. Findings include: Review of the Facility's policy, titled Consultant Services, dated April 2015, indicated the Facility will identify and facilitate consultant services to meet the residents' needs, to ensure optimum care for each resident/patient through consultant services. Resident #1 was admitted to the Facility in March 2025, diagnoses included suicidal ideation, major depressive disorder, unspecified dementia, and delusional disorders. Review of Resident #1's admission Minimum Data Set (MDS) assessment, dated 03/13/25, indicated he/she scored an 11 out of 15 on his/her Brief Interview for Mental Status (BIMS) assessment (0-7 suggests severe cognitive impairment, 8-12 suggests moderate cognitive impairment, and 13-15 suggests a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), whose Health Care Proxy was invoked with his/her Health Care Agent (HCA) responsible for health care decision making, the Facility failed to ensure his/her HCA participated in the development and implementation of their person-centered care plans, which included conducting and inviting residents and/or their Representatives (HCA) to an interdisciplinary care plan meeting following the completion of their Quarterly Minimum Data Set (MDS) assessment. Findings include: Review of the Facility's Policy, titled Comprehensive Care Plans, revision date of 11/2017, indicated the following: -Care Plans are oriented toward preventing avoidable decline in clinical and functional levels, maintaining a specific level of functioning, and reflect resident preferences and the right to refuse certain services and treatment. -Care Plans are a combination of the resident and/or family goals for treatment. -The Care Plan is evaluated and revised as needed but at least quarterly. During a telephone interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-19 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), whose Health Care Proxy was invoked and his/her Health Care Agent (HCA) was very involved in his/her care, the Facility failed to ensure that at the time of his/her discharge from the facility, his/her HCA/Family Member #1 was provided with a Notice of Intent to Discharge which included the necessary information to file an appeal. Findings include: Review of the Facility Policy, titled Discharge Planning Policy and Procedure, undated, indicated the following: -Residents who are admitted for short term rehabilitation and request/indicated their desire to return home will work with social service staff, as a member of the interdisciplinary team, to formulate a viable discharge plan. -Social Service will verify the request to be discharged with the resident and/or responsible party. -Social Service will ensure systems are implemented to provide written notification to the resident and/or responsible party to transfer/discharge in accordance with Massachusetts Department of Public Health. -The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-11 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to conduct and implement a comprehensive facility wide assessment that was inclusive of resources necessary to provide both emergency and day-to-day care of the population the facility currently serves. Specifically, the facility assessment failed to address the education and competencies for staff to provide a safe smoking environment for 51 residents identified as active smokers, out of a total census of 173. Findings include: On 3/6/25 at 1:13 P.M., two surveyors observed Resident #14 enter the designated smoking area for an assigned smoking session while wearing a nasal cannula and carrying a portable oxygen tank. The surveyors further observed Certified Nurses Aide (CNA) #5 light a cigarette in Resident #14's mouth while the nasal cannula remained present in his/her nostrils. Resident #14 saw the surveyors, removed the lit cigarette from his/her mouth and dropped the lit cigarette to the ground. Resident #14 was observed to walk back…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-11 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to ensure completion of annual water sampling for Legionella placing residents at risk for exposure to Legionella bacterium (a bacteria which lives in fresh water and can cause pneumonia like or flu like illnesses). Findings include: Review of the facility policy titled Legionella Policy, revised 10/24/22, included but was not limited to the following: -It is the policy of this facility to have a water management program to reduce Legionella bacteria growth and spread in the facility, and staff to be educated annually on Legionella symptoms (Refer to the separate Water Management Program Policy). -People can get sick when they breathe in mist or accidentally swallow water into the lungs containing Legionella bacteria. -However, people 50 years or older .and people with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · E2025-03-11 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure that two Residents (#379 and #42) out of a total sample of 34 residents, were free from significant medication errors. Specifically, the facility failed to: 1. For Resident #379, ensure the appropriate medication administration syringe was available to administer Physician ordered medications through the Resident's Percutaneous Gastronomy (PEG) tube (a tube that provides a direct route to the stomach for delivering nutrition, fluids and medication to a person who is unable to eat or drink through their mouth) resulting in missed doses of the ordered medications. 2. For Resident #42, the facility failed to ensure that Permethrin (medication used to treat scabies [a contagious skin infestation caused by tiny mites]) cream was accurately transcribed on the Medication Administration Record (MAR), resulting in the Resident receiving five doses instead of one prescribed dose, and increasing the risk for adverse reaction to the medication. Findings…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-11 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to ensure that residents and/or their representatives were informed and given necessary information to make health care decisions including the risks and benefits of psychotropic (any drug that affects behavior, mood, thoughts, or perception) medications prior to their use for one Resident (#108) out of a total sample of 34 residents. Specifically, for Resident #108, the facility failed to obtain informed consent from the Resident's invoked (made active) Health Care Proxy (HCP - a legal document that allows you to appoint someone you trust to make medical decisions on your behalf if you are unable to do so) with notification of the risks and benefits for the use of Abilify ( antipsychotic medication) prior to administering the medication to the Resident. Findings include: Review of the facility policy titled Psychotropic Medication Management, dated April 2015, included but was not limited to: -Notify resident or responsible party of initiation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-11 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report an allegation of misappropriation to the State Agency timely, for one Resident (#14) out of a total sample of 34 Residents. Specifically, the facility failed to ensure that an incident report form was submitted to the State Agency within two hours as required, of the Director of Nursing (DON) being notified of an allegation of misappropriation of Resident #14's personal property on 2/27/25. Findings include: Review of the facility's Policy titled Abuse, Neglect and Exploitation, dated 2/2023, indicated: -It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation, and misappropriation of resident property. -Misappropriation of Resident Property means the deliberate misplacement, exploitation, or wrongful, temporary or permanent, use of a resident's belongings or money without resident consent. -The facility will designate an Abuse Prevention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-11 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to accurately complete the Minimum Data Set (MDS) Assessments for three Residents (#132, #64, and #81) out of a total sample of 34 Residents. Specifically, the facility failed to: 1. For Resident #132, accurately code that the Resident was taking a diuretic medication during the observation period for the MDS assessment, while the Resident was in the facility. 2. For Resident #132, accurately code that the Resident was receiving oxygen therapy during the observation period for the MDS assessment, while the Resident was in the facility. 3. For Resident #64, accurately code that the Resident was taking an anticoagulant medication during the observation period for the MDS assessment, while the Resident was in the facility. 4. For Resident #81, accurately code that the Resident was taking an anticoagulant medication, not an antiplatelet medication during the observation period for the MDS assessment, while the Resident was in the facility. Finding include:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-11 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to provide the resident and/or their representative with a summary of the baseline care plan for one Resident (#279), out of a total sample of 34 residents. Specifically, the facility failed to provide the Resident's Representative and invoked Health Care Proxy (HCP) with a written summary of the baseline care plan, medications, and dietary instructions when the Resident was determined to lack capacity for medical decision making. Findings include: Review of the facility policy titled Care Plan-Baseline, revised November 2017, indicated: -A baseline plan of care is developed within 48-hours of admission to the facility based on information obtained during the admission process as a guide for care until the comprehensive care plan is developed. - Process: >Obtain Physician's Orders on admission. >Complete Nursing admission Assessment. Begin interdisciplinary assessment process. >Review inquiry and transfer information. >Interview resident and family accompanying resident/patient for additional information (if appropriate).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-11 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide care and maintenance of a Peripherally Inserted Central Catheter (PICC: a flexible tube inserted through a vein in one's arm and passed through to the larger veins near the heart, used to deliver medications intravenously [IV] ), consistent with professional standards of practice for one Resident (#176), of two applicable residents, out of a total sample of 34 residents. Specifically, for Resident #176, the facility failed to: -measure and document the external catheter length to ensure the PICC line had not migrated (moved from the heart to another area, which could have a significant impact on treatment, or cause serious harm). -measure and document arm circumference. -document ordered Normal Saline (NS) flushes. Findings include: Review of facility policy titled Central Venous Access Device (VAD) Catheter Dressing Change, dated January 2022, indicated but was not limited to the following: - .The intravenous (IV) therapy order for care and maintenance is required. - .With each assessment of the VAD,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-11 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to provide care and services consistent with professional standards of practice for one Resident (#109), of one applicable resident, out of a total sample of 34 residents, who required renal dialysis (a procedure to remove waste products and excess fluid from the body when the kidneys stop functioning properly). Specifically, the facility failed to communicate and maintain ongoing documentation with the dialysis center to ensure that the dialysis center and the facility received the most current information pertaining to Resident #109. Findings include: Review of the facility policy titled Hemodialysis, dated April 2015, included but was not limited to: -Communication between the facility and the hemodialysis center will occur using a communication book/sheet that consists of: >vital signs, >Copy of MAR (Medication Administration Record) >any change of condition from last hemodialysis treatment -Documentation will be completed prior to dialysis treatment -The communication book/sheet will be reviewed upon return from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-11 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure that nursing staff possessed the appropriate competencies and skills to assure resident safety when providing nursing and related services for one Resident (#14), out of a total of 51 residents who smoke as identified through smoking assessments. Specifically, for Resident #14, Certified Nurses Aide (CNA) #5 failed to demonstrate competency in skills and techniques necessary to provide safe smoking care and services during assigned smoking sessions when CNA #5 lit a cigarette in the Resident's mouth while he/she was using oxygen. Findings include: Resident #14 was admitted to the facility in January 2025 with diagnoses including Respiratory Failure with hypoxia, Chronic Obstructive Pulmonary Disease (COPD), and Nicotine Dependence. Review of the Resident's Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #14: -was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-28 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews for one of three sampled residents (Resident #1), who had a diagnosis that included paraplegia (paralysis of the legs and lower body) and required physical assistance from staff for mobility and positioning, the Facility failed to ensure they maintained a complete and accurate medical record, related to Certified Nurse Aide (CNA) Activity of Daily Living (ADL) Flow Sheets and Positioning Sheets, when daily documentation by CNA's (for all three shifts) was not consistently completed and flow sheets were often left completely blank. Findings Include: Review of the Facility's Policy tilted Nursing Documentation, dated February 20216, indicated the licensed nursing personnel documents information related to the resident's condition and care provided in the resident's medical record. The Policy indicated documentation should be clear, concise and not subject to misinterpretation. During an interview on 2/28/2024 at 11:15 A.M., the Administrator said the Facility did not have a specific charting and documentation policy for Certified Nurse Aides…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-22 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, record review and interview, the facility failed to ensure that one Resident (#43), out of a total sample of 33 residents, had the right to make healthcare decisions. Specifically, -For Resident #43, the facility failed to obtain written consent from, and provide education on the risks and benefits related to the use of an anti-psychotic (medication primarily used to manage psychosis) medication and an anti-depressant (medication used to treat depression) medication prior to administering psychotropic (any drug that affects behavior, mood, thoughts or perception) medication. Findings Include: Review of the facility policy titled Psychotropic Medication Informed Consent, revised February 2016, indicated the following: -Prior to administering psychotropic medication, the facility shall obtain the informed written consent of the resident. -Informed consent shall include the following information: purpose for administering the medication, the prescribed dosage, and any known effect or side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-22 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to include one Resident (#43) out of a total sample of 33 residents, in the care planning process. Specifically, the facility staff was unable to provide evidence of a care plan meeting for Resident #43, and that he/she had been invited to and/or participated in a care plan meeting as required. Findings Include: Resident #43 was admitted to the facility in October 2023. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated the Resident had moderately impaired cognition as evidenced by Brief Interview for Mental Status (BIMS) score of 10 out of 15, and no Health Care Proxy (HCP- legal document that designates a Resident Representative to make medical decisions) was invoked (Physician documentation of resident incapacity to make medical decision). During an interview on 12/19/23 at 8:40 A.M., the Resident said that he/she had not participated in any care plan meetings and did not recall being invited to any care plan meetings since he/she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, policy and record review, the facility failed to implement a care plan for one Resident (#87) out of a total sample of 33 residents. Specifically, the facility staff failed to ensure that Resident #87's left palm guard was applied daily as ordered for contracture prevention, prevent skin breakdown and to increase range of motion (ROM). Findings include: Review of the facility policy for Splints/Orthotics/Prosthetics, last revised April 2015, indicated: -nursing staff will apply/remove the designated splint/orthotic/prosthetic device during scheduled wearing times. -nursing staff should notify the rehabilitation department of any .misplaced splint/orthotic/prosthetic device. -devices are to be labeled with the resident's name and maintained in a safe place when not in use. Resident #87 was admitted to the facility in October 2022 with diagnoses including Multiple Sclerosis (auto-immune disease that destroys the nerves and causes communication problems between the brain and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-22 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide or arrange for care and services that accepted standards of quality dictate should have been provided for one Resident (#43) out of a total sample of 33 residents. Specifically, the facility staff failed to ensure that Resident #43 was weighed weekly as ordered by the Physician and recommended by the Registered Dietitian (RD) post hospitalization and Jejunostomy tube (J-tube- tube placed through the skin of the abdomen into the midsection of the small intestine to deliver food and medicine) placement, which resulted in delayed identification of a significant weight loss for the Resident. Findings include: Review of the facility policy titled Weights, dated August 2015, indicated that Residents are weighed weekly, times four weeks for the following: -A newly admitted resident, with a new feeding tube, and -Residents with a Physician order for weekly weights. -Thereafter, residents will be weighed monthly unless clinically…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-22 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure that pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) were available to meet the needs of each resident. Specifically, the facility failed to ensure: -that emergency medication kits (E-Kits) were re-ordered and replaced by the Pharmacy after being opened. -that appropriate documentation was completed as required for medications removed from the E-Kits. Findings include: On 12/20/23 at 10:50 A.M., the surveyor and Nurse #2 observed the First Floor [NAME] Wing Medication Storage Room and identified the following: a. Intravenous (IV) Kit was opened with no paper documentation indicating what was removed from the kit and for which resident. b. An emergency kit Super Kit (a kit that had most of the facility's used medications for the residents, example blood pressure medications) was laying directly on the floor in the Medication Storage Room. The Super Kit contained a paper that itemized all the medications that should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-22 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to store medications in a safe, and secure manner as required. Specifically, the facility staff failed to secure the medication Escitalopram (a psychotropic medication used to treat Depression) in a secure manner after the medication was delivered from the Pharmacy. Findings include: Per §483.45(h)(1) In accordance with State and Federal laws, the facility must store all drugs and biologicals in locked compartments under proper temperature controls, and permit only authorized personnel to have access to the keys. On 12/21/2023 at 9:17 A.M., the surveyor observed two blister pack medication cards, each containing thirty tablets of Escitalopram (a psychotropic medication used to treat Depression) laying unsecured on a desk, behind the nurses station on the East Wing. During an interview on 12/21/2023 at 9:20 A.M., Unit Manager (UM) #1 said that the medication observed by the surveyor on the nurses station desk had been delivered from the Pharmacy at 4:00 A.M., and that the medication belonged to a resident who had moved to a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-22 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record and policy review, the facility failed to maintain accurate documentation for two Residents (#87 and #26) out of 33 residents sampled. Specifically: 1. For Resident #87, the facility staff erroneously documented that a left palm guard was being applied when the device had been misplaced and was not being used by the Resident. 2. For Resident #26, the facility staff failed to maintain accurate records related to Advanced Directive planning for the Resident. Findings include: Review of the facility policy for Splints/Orthotics/Prosthetics last revised [DATE], indicated: -nursing staff will apply/remove the designated splint/orthotic/prosthetic device during scheduled wearing times. -nursing staff should notify the rehabilitation department of any .misplaced splint/orthotic/prosthetic device. -devices are to be labeled with the resident's name and maintained in a safe place when not in use. 1. Resident #87 was admitted to the facility in [DATE] with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-30 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews for two of four sampled residents (Resident #1 and Resident #4), the Facility failed to ensure they received nursing care and services that met professional standards of practice when, 1) after Nurse#1 found Resident #1 on the floor after an unwitnessed fall from his/her wheelchair, Nurse #1 did not immediately attend to or assess him/her for the potential for injury, but instead instructed staff to transfer him/her up off the floor, before adequately assess him/her and 2) Nurse #2 attempted to administer medications to Resident #4, however Nurse #2 had not prepared and/or dispensed the medications herself, was unaware of what the medications were, and admitted that the nurse from the previous shift had dispensed them and asked her to administer them to the resident. Findings include: Review of the Facility's Policy titled Falls Management, dated April 2018, indicated a fall is defined as any incident in which a resident/patient unintentionally has change in elevation/plane, an occasion where the resident would have lost their balance without…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-30 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews for one of four sampled residents (Resident #4), the Facility failed to ensure they maintained a complete and accurate medical record related to nursing documentation in his/her Medication Administration Record (MAR). Findings include: Review of the Facility's Policy titled, Nursing Documentation, dated February 2016, indicated the licensed nursing personnel documents information related to the resident's condition and care provided in the resident's medical record. The Policy indicated documentation should be clear, concise and not subject to misinterpretation. Resident #4 was admitted to the Facility in November 2016, diagnoses included seizures, Hypertension, Depression, unspecified Mood Disorder, Borderline Personality Disorder, Substance Abuse, Alcohol Dependence, Gastro-Esophageal Reflux Disease (GERD), difficulty in walking and muscle weakness. Review of Resident #4's Medication Administration Record (MAR), dated 11/30/23, indicated he/she had Physician's Orders to receive during the 11:00 P.M. to 7:00 A.M. shift, the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-05 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure sufficient nursing staff levels to provide nursing and related services to assure resident safety and maintain the highest practicable well-being for each resident as determined by resident assessments, individual plans of care, and considering the number and acuity of the facility's resident population, in accordance with the Facility Assessment. Specifically, the facility failed to ensure sufficient nursing staff levels to: 1) provide adequate supervision, assistance, and opportunities for meaningful activity engagement for one Resident (#108) of 32 total sampled residents, which resulted in the Resident wandering alone in his/her room and sustaining a fall, 2) ensure sufficient nursing staff levels to provide a) timely A.M. resident care and assist residents out of bed, and b) showers for two Residents (#123 and #145) out of four applicable Residents, without evidence of refusal when the Residents were scheduled to receive showers, and 3) complete two Minimum Data Set (MDS) Assessments for one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-05 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to ensure annual evaluations for Certified Nurse Aides (CNA) were completed for four out of five sampled CNAs. Findings include: 1. Review of CNA #1's personnel file indicated the last annual evaluation was completed on 7/8/21. 2. Review of CNA #2's personnel file indicated the last annual evaluation was completed on 6/2/21. 3. Review of CNA #3's personnel file indicated the last annual evaluation was completed on 4/14/21. 4. Review of CNA #4's personnel file indicated the last annual evaluation was completed on 5/27/21. Review of the facility's Competency Schedule indicated competencies would be done at CNA job specific orientation and annually. Review of the CNA Skills Refresher Class attendance sheets indicated four CNAs (none of the CNAs listed above) had completed the class and obtained evaluations for the current 2022 year. During an interview on 12/01/22 at 2:46 P.M., the Director of Nurses (DON) said they had recently started to do the annual skills and evaluations for this year. She said only a few CNAs had their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to ensure its staff completed a baseline care plan for one Resident (#157), out of 32 sampled residents within 48 hours of admission to the facility. Specifically, the facility failed to ensure its staff completed the baseline care plan to include the Resident's risk for wandering and elopement when the Resident was identified as being at risk for wandering and elopement and had a history of wandering. Findings include: Review of the facility's policy titled: Care Plan - Baseline, dated November 2017, included the following: - Baseline care plans were to be developed within 48 hours of a resident's admission to the facility. - Baseline care plans were developed based on information obtained during the admission process as a guide for care until the comprehensive care plan was developed. Resident #157 was admitted to the facility in August 2022 with diagnoses including Dementia, altered mental status, and wandering in diseases classified elsewhere. Review of the Wandering and Elopement Assessment, date 8/5/22, included the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that its staff developed and implemented a plan of care for one Resident (#88), out of a total sample of 32 residents. Specifically, the facility failed to develop a plan of care for smoking for Resident #88. Findings include: Resident #88 was admitted to the facility in October 2022. During an interview on 11/29/22 at 4:01 P.M., Resident #88 told the surveyor that he/she smoked two times each day, and that he/she wore a smoking apron. On 11/30/22 at 11:00 A.M., the surveyor observed the smoking activity group. The surveyor observed that Resident #88 wore a smoking apron and was able to hold his/her own cigarette without difficulty. Review of the [NAME] Hills Smoking List updated 11/18/22, posted at the designated smoking area of the facility, did not indicate that Resident #88 required a smoking apron. Review of a Minimum Data Set (MDS) assessment dated [DATE] indicated: - Section C Brief Interview of Mental Status (BIMS) was coded a 15 out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure its staff provided quality of care, according to plans of care and professional standards of practice, for two Residents (#123 and #85) out of 32 sampled residents relative to non-pressure related skin conditions. Specifically, the facility failed to ensure its staff: 1) assessed bruising (an injury caused by ruptured blood vessels that can result in pain, swelling, and discoloration of the skin) of unknown origin to Resident #123's upper extremity, and monitored the bruising for changes which increased the Resident's risk for further bleeding into injured areas, 2) recorded an assessment for a change in skin condition, implemented a Physician Order for treatment of a non-pressure related skin condition, and monitored for changes in skin condition after Resident #85 sustained breaks in the skin on his/her bilateral first toes which increased the Resident's risk for further skin breakdown and infection. Findings include: Review of the facility's policy, titled Weekly Body Audit, dated July 2017,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure that its staff provided an environment that was as free of accident hazards as possible, adequate supervision and assistance for one Resident (#108), out of 32 sampled residents. Specifically, the facility failed to ensure that its staff provided a safe environment, continual supervision, and physical assistance, according to the Resident's plan of care to prevent an avoidable accident, resulting in a sustained fall by the Resident. Findings include: Review of the facility's policy titled Falls Management, dated August 2018, included the following: - A fall is defined as any incident in which a resident unintentionally has a change in elevation/plane, an occasion where the resident would have lost their balance without staff intervention . - Unless there is evidence suggesting otherwise, anytime a resident is found on the floor, a fall is considered to have occurred. - Residents identified as at risk for falls will have a fall risk care plan developed. Review of the Centers for Medicare and Medicaid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure that its staff provided respiratory care in accordance with professional standards of practice and the plan of care for one Resident (#85), out of 32 sampled residents, relative to Oxygen administration. Specifically, the facility failed to ensure that its staff: a) obtained a Physician order for Oxygen liter flow when the Resident no longer required continuous use of Oxygen and began using supplemental Oxygen as needed (PRN), and b) documented evidence that instructions were provided to the Resident on how to participate in his/her own respiratory care or that the Resident was monitored for his/her ability to independently manage the use of Oxygen. Findings include: Review of the facility's Oxygen Administration Policy, dated November 2020, indicated that low flow oxygen (generally one to six liters per minute (LPM) of flow) would be delivered in accordance with the Physician's orders. Resident #85 was admitted to the facility in March 2016 with diagnoses including Congestive Diastolic Heart Failure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-05 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure its staff provided care and services consistent with professional standards for one Resident (#51), who required renal dialysis (a procedure to remove waste products and excess fluid from the body when the kidneys stop working properly), out of 32 total sampled residents. Specifically, the facility failed to ensure complete and accurate communication documentation with the dialysis facility as required. Findings include: Review of the facility policy titled Hemodialysis, dated April 2015, indicated the following: - Communication between the facility and the hemodialysis center will occur using a communication book/sheet that consist(s) of vital signs, a copy of the Medication Administration Record (MAR), and any changes in condition from the last hemodialysis treatment. - Documentation will be completed prior to dialysis treatment. - The communication book/sheet will be reviewed upon return from dialysis. Resident #51 was admitted to the facility in November of 2020 with diagnoses including Chronic Kidney Disease…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-05 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure that its staff provided appropriate treatment interventions for one Resident (#108), out of a sample of 32 residents, who was diagnosed with Dementia, according to the Resident's plan of care. Specifically, the facility failed to ensure that its staff offered the Resident opportunities for social engagement or preferred diversional activities when the Resident was observed to wander alone in his/her room. Findings include: Resident #108 was admitted to the facility in April 2019 with diagnoses including Dementia, Depression, legal blindness, and difficulty walking. Review of Resident #108's active care plan included the following focus areas and interventions: - The Resident's cognition was impaired related to dementia. - Encourage socialization and recreation activity. - The Resident enjoyed going to coffee socials, socializing with others, religious activities, lock box, and listening to music, such as Gospel or Spanish music. - Staff were to address the Resident's wandering behavior by walking with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure accurate documentation in the clinical record for two Residents (#60 and #88) out of 32 total sampled residents. Specifically, the facility failed to ensure its staff completed accurate documentation related to 1) a continuous therapeutic feeding via a gastrostomy tube (g-tube: inserted through the abdomen to deliver nutrients directly into the stomach) for one Resident (#60) and 2) a smoking assessment for one Resident (#88) regarding the use of a smoking apron when smoking, awareness of when smoking was allowed to occur, and his/her ability to hold a cigarette. Findings include: 1. Resident #60 was admitted to the facility in August 2020. Review of the October 2022 Medication Administration Record (MAR) indicated: -a Physician's order to administer Jevity (therapeutic nutrient) 1.2 at 55 milliliters (ml) per hour (hr) continuously via g-tube. -The order was not signed off as being administered on the 11:00 P.M.- 7:00 A.M. shift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-05 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, record review, and interview, the facility failed to ensure its staff offered the appropriate pneumococcal vaccine to three Residents (#86, #159 and #470) at risk for developing facility acquired pneumonia, out of five applicable sampled residents. Findings include: Review of the facility's policy, Immunization of Residents, dated July 2017, indicated the following: -All eligible residents will be offered the influenza and pneumococcal vaccines unless medically contraindicated. -Each resident or their responsible party will be asked on admission if they have previously had the pneumococcal polysaccharide vaccine (PPSV23) and the pneumococcal conjugate vaccine (PCV13) vaccination and their age at the time of vaccination. Recommendations are available from the Centers for Disease Control and Prevention (CDC) on specific situations in which vaccination is administered. Review of the CDC's Pneumococcal Vaccine Timing for Adults, dated 4/1/22, indicated the following: -CDC recommends…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-03-11 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to post nursing staff data daily, at the beginning of each shift, relative to licensed and unlicensed nursing staff directly responsible for resident care per shift as required. Specifically, the facility failed to post nursing staff data that included the actual hours worked for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nurses Aides (CNAs). Findings include: On 3/5/25 at 11:18 A.M., the surveyor observed the daily staffing posted on a dry erase board at the reception desk. The staffing information posted at that time included the facility name, current date, current census and number of Registered Nurses (RN's), Licensed Practical Nurses (LPN's), and Certified Nurses Aides (CNA's) by shift worked. The dry erase board information did not indicate the actual hours worked for the RN's, LPN's and CNA's. Further review of the daily staffing information posted did not indicate the actual hours worked for licensed and unlicensed staff. On 3/6/25 at 11:23 A.M., the surveyor observed the daily staffing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$71,202 in federal fines across 1 penalty.

  • $71,202 — penalty dated 2025-03-11

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ATHENA HEALTHCARE SYSTEMS — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.5-0.5 vs chain
Health inspection 1 of 51.7-0.7 vs chain
Staffing 2 of 52.1-0.1 vs chain
Quality measures 1 of 52.5-1.5 vs chain
The other 21 homes this chain runs (chain average 1.5★, per CMS)
1 of 5AdviniaCare Orchard, LLCEast Providence, RI 1 of 5Cape Regency Rehabilitation & Health Care CenterCenterville, MA 1 of 5Civita Care BayviewWaterford, CT 1 of 5Civita Care NorthbridgeBridgeport, CT 1 of 5Civita Care Sheriden WoodsBristol, CT 1 of 5Lanessa Extended CareWebster, MA 1 of 5Northwood Rehabilitation & Healthcare CenterLowell, MA 1 of 5Oxford Rehabilitation & Health Care CenterHaverhill, MA 1 of 5Southeast Rehabilitation & Skilled Care CenterNorth Easton, MA 1 of 5Southshore Health Care CenterRockland, MA 1 of 5Wadsworth Glen Health Care And Rehabilitation CentMiddletown, CT 1 of 5Worcester Rehabilitation & Health Care CenterWorcester, MA 2 of 5AdviniaCare Waterview Villas, LLCEast Providence, RI 2 of 5Berkshire Rehabilitation & Skilled Care CenterSandisfield, MA 2 of 5Cape Heritage Rehabilitation & Health Care CenterSandwich, MA 2 of 5Parsons Hill Rehabilitation & Health Care CenterWorcester, MA 2 of 5Plymouth Rehabilitation & Health Care CenterPlymouth, MA 2 of 5Southbridge Rehabilitation & Health Care CenterSouthbridge, MA 2 of 5Webster Manor Rehabilitation & Health Care CenterWebster, MA 3 of 5Tremont Rehabilitation & Skilled Care CenterWareham, MA 4 of 5Civita Care MeadowbrookGranby, CT

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ATHENA HEALTH CARE SYSTEMS MA III LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2014
CHAKALOS-SANTILLI, VALERIEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST6%since 07/01/2015
CURTIS, DIANEIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/01/2014
MOSIER, MICHAELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE7%since 06/01/2014
REZENDES, LORRIEIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 04/26/2017
SANTILLI, LAWRENCEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER62%since 07/01/2018
SENRA, PRISCILLAIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/15/2020
ATHENA HEALTH CARE ASSOCIATES, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2014

CMS files one row per role, so the 10 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$18.5M
Net patient revenuemost recent cost report
-6.2%
Operating marginrevenue minus expenses
$1.2M
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 89%Medicare 4%Other / private 7%

About 89% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$327per resident / day
operating cost
$9,951per month
≈ monthly operating cost
$308per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225063. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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