Southeast Rehabilitation & Skilled Care Center
184 Lincoln Street, North Easton, MA 02356 · For profit - Corporation · 171 certified beds · (508) 238-7053 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
- it has abuse, neglect, or exploitation citations (F0600, F0607, F0610) — most recent Nov 2023
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 3 actual-harm citations
- a high number of inspection citations overall (67) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $11,947 in federal fines (most recent 2023-11-30)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- its facility-reported quality-measure rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 29.6% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.7% | 5.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.4% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 12.3% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.7% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 23.9% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 22.7% | 19.5% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 75.7% | 94.8% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 3.5% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 23.3% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 37.7% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.5% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 41.1% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 23.8% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 17.0% | 11.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.94 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.45 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 115 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 34.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 58 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 30% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 32% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.3%CMS range 38.0–52.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 13.5%CMS range 9.7–18.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 34.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 34.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 27.6% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 96.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 95.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.2%CMS range 5.0–11.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.90 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 171 beds and averages 159.3 residents a day — about 93% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.13 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.82 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.83 hrs/resident/day on weekends vs 3.25 on weekdays — 13% thinner on weekends. RN hours go from 0.53 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 28% is below the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
67 citations, most serious first. The 13 most serious are shown; the remaining 54 are one tap away and print in full.
- Actual harm · G2023-11-30 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact, the Facility failed to ensure he/she was free from verbal and mental abuse from a staff member, when Resident #2 and Resident #3 witnessed and reported that Nurse #1 threatened and intimidated Resident #1. On 11/07/23, Resident #1 became upset with Nurse #1 because he/she wanted leave the unit to go down for lunch, but could not go until Nurse #1 checked his/her blood sugar and administered his/her medications, Resident #2 and Resident #3 witnessed as Nurse #1 made a grrrrrr type sound directed toward Resident #1, held both of his fists up and then stated he wanted to punch/hit Resident #1 in the head. Resident #1 said he/she felt threatened and was scared by Nurse #1's actions. Findings include: Review of the Facility's Policy titled Policy and Procedure Manual Abuse, Neglect, and Exploitation, dated as revised February 2023, indicated the following: - verbal abuse means the use of oral, written, or gestured communication or sounds that willfully includes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2022-10-12 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, record review, and interviews, the facility failed to ensure staff implemented written policies and procedures for allegations of abuse for one Resident (#35), out of a sample of 33 residents. Specifically, the facility failed to ensure an allegation that staff pulled Resident #35's arm when turning and repositioning which caused pain, said the Resident smelled and inquired about his/her children's whereabouts, resulting in the Resident becoming scared and anxious, was a) thoroughly investigated; and b) the alleged staff member was removed pending an investigation; and c) the incident was reported to the Department of Public Health per the facility's policy. Findings include: Review of the facility's policy titled, Abuse Prohibition, dated September 2020, included but was not limited to the following: - Every [NAME] facility has the responsibility to ensure each resident has the right to be free from abuse, mistreatment, neglect, exploitation, and misappropriation of his/her property. -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2022-10-12 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, record review, and interview, the facility failed to ensure staff thoroughly investigated an allegation of abuse, for one Resident (#35), out of a total sample of 33 residents, resulting in the Resident becoming scared and anxious. Findings include: Review of the facility's policy titled, Abuse Prohibition, dated September 2020, included but was not limited to the following: - Every [NAME] facility has the responsibility to ensure each resident has the right to be free from abuse, mistreatment, neglect, exploitation, and misappropriation of his/her property. - It will be the facility's responsibility to identify, correct, and intervene in situations where abuse, mistreatment, neglect, exploitation and/or misappropriation of resident property occur. - Any allegation of abuse will be thoroughly investigated. Resident #35 was admitted to the facility in March 2022 with diagnoses which included cerebrovascular accident with hemiplegia. Review of the Minimum Data Set (MDS) assessment, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a resident group meeting, staff interviews, and document review, the facility failed to ensure grievances and concerns from the Resident Council regarding staff members wearing a name tag for identification were acted upon to resolve the issue.Findings include: Review of the facility's Grievance policy, undated, indicated but was not limited to:-Residents have the right to voice grievances without discrimination or reprisal or fear of discrimination or reprisal. Such grievances may include issues with care or treatment that has been received or not received, the behavior of staff or other residents and other concerns regarding the resident's stay at the facility. Review of the Staff Handbook, undated, indicated but was not limited to:-All employees must adhere to the following dress code standards: Nametags are to be worn by all employees at all times. Review of Resident Council Minutes, dated 5/16/25, indicated the concern of staff not wearing name tags was identified at the group meeting, with no follow up indicated. Review of Resident Council Minutes, dated 6/25/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure the residents' environment was clean, comfortable, and homelike. Specifically, the facility failed:To ensure the carpets were clean, free of odor, and without lifting on one unit (unit 200) out of four;To ensure the window unit air conditioners were maintained in a clean and sanitary manner on three out of four units;To ensure the dining room on one out of four units was well lit during dining;To ensure a clean, safe, homelike environment on the 100 unit; To ensure a clean and sanitary environment and tube feeding equipment for Resident #12; andTo ensure room [ROOM NUMBER] was maintained in a clean and sanitary manner.Findings include:1. During the Resident Group meeting on 7/24/25 at 1:00 P.M., 10 out of 17 residents commented on the building's carpeting. The residents said the carpets are old and smell terrible even after they have been cleaned. During a tour of unit 200 on 7/28/25 at 8:00 A.M., the surveyor observed carpeting in two dining…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and records reviewed, for three Residents (#80, #144, and #135), of 39 sampled residents, the facility failed to ensure that individualized, comprehensive care plans were developed, consistently implemented, and revised as needed. Specifically, the facility failed:1. For Resident #80, to develop and implement a care plan intervention after he/she sustained a fall;2. For Resident #144, to develop and implement a smoking care plan; and3. For Resident #135, to follow the care plan and implement side rails for fall prevention and develop a care plan for post-traumatic stress disorder (PTSD). Findings include: Review of the facility's policy titled Comprehensive Care Plans, undated, indicated but was not limited to: -Policy: the facility is committed to providing residents with all necessary care and services to enable them to achieve the highest quality of life. Recognizing each Resident as an individual, we identify and meet those needs in a resident-centered environment. Care plans are oriented toward preventing avoidable decline in clinical and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and record review, the facility failed to ensure one Resident (#4), out of a total sample of 39 residents, received the necessary care and treatment to prevent and promote healing of pressure injuries. Specifically, the facility failed to ensure wound care orders were transcribed per wound physician recommendations, to perform wound care per physician's orders, and to adhere to clean technique with proper hand hygiene during dressing changes.Findings include: Review of the facility's policy titled Skin and Wounds, dated as last revised 1/2025, indicated but was not limited to the following:-The necessary treatment and services will be provided to promote healing, prevent infection, and prevent new pressure injuries from developing.-Standard Precautions are used unless otherwise indicated.-Wound treatments are done per MD order. Review of the facility's policy titled The Infection Prevention Program, dated as last revised 3/2024, Section: Hand Hygiene indicated but was not limited to the following:-When to use the Alcohol Hand Sanitizer: before…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews, the facility failed to ensure an environment that was free from accidents and hazards for nine Residents (#111, #4, #12, #68, #54, #13, #43, #80, and #144), out of a total sample of 39 residents. Specifically, the facility failed:1. For Resident #111, to ensure the Resident's previous elopement was investigated and had effective interventions in place to prevent a second elopement from the facility;2. For Residents #4 and #12, to ensure fall prevention/injury mitigation interventions were implemented;3. For Resident #68, to ensure new interventions were developed and implemented following a fall;4. For Resident #54, to ensure he/she was supervised while smoking, not lighting cigarette butts off the ground to smoke, and ensure the smoking area was free of disposed cigarette butts on the ground;5. For Residents #13 and #43, to ensure he/she was supervised while smoking and was not sharing a cigarette with another resident; and6. For Residents #80 and #144, to complete smoking evaluation and safety screens prior to the Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure two Residents (#104 and #43) were free from significant medication errors when they were not administered the medication as prescribed, placing him/her at risk for adverse reactions. Specifically, the facility failed:1. For Resident #104, to administer Amlodipine Besylate Tablet 10 milligrams (mg) (for blood pressure) per physician's order; and2. For Resident #43, to administer Eliquis 5mg (blood thinner). Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice dated as revised April 11, 2018, indicated but was not limited to the following:-Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers. 1. Resident #104 was admitted to the facility in October 2021 with diagnoses which included hypertension (high blood pressure) and heart disease. On 7/24/25 at 9:20 A.M., the surveyor observed Nurse #8 administer medications to Resident #104 as follows: -Nurse #8 poured…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews, the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal laws. Specifically, the facility failed to ensure the nurse responsible for liquid controlled substance medications stored in the refrigerator were only accessible to that nurse in two of two medication rooms reviewed. Findings include: Review of the facility's policy titled Medication Storage Room/Medication Cart Policy, dated February 2018, indicated but was not limited to the following:-Medications are stored primarily in a locked mobile cart which is accessible only to licensed personnel.-Drugs requiring refrigeration are stored separately in a refrigerator that is used exclusively for medications and medication adjuncts. Review of the facility's policy titled Narcotics (Massachusetts and Rhode Island), dated [DATE], indicated but was not limited to the following:-Medications included in the Drug Enforcement Administration (DEA) classification as controlled substances are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0800 — patternProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow prescribed diets and follow therapeutic menus to ensure the residents' daily nutritional and special dietary needs were met as prescribed by the physician. Specifically, the facility failed to:1. Follow prescribed menus for the correct percentage of milk; and2. Failed to prepare the correct therapeutic substitutions for three of three meals observed. Findings include:Review of the facility's policy titled Food and Dining Service, dated 4/2015, indicated but was not limited to the following:-The objective of food service is to supply to residents/patient a diet comparable with his needs.-The responsibility of determining the resident/patients' dietary needs are the physician, the nurse in charge, and the dietician. The type of diet is prescribed by the physician.Therapeutic diets:-Prepared and served as prescribed by attending physician.-Planned by a qualified registered dietician.-Necessary substitutions are made by the dietician and/or the Food Service Manager.-Substitutions are documented on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to have available a vegan menu which was prepared in advance and followed to meet the needs of one Resident (#59), out of a total sample of 39 residents. Findings include:Review of the facility's policy titled Food and Dining Service, dated 4/2015, indicated but was not limited to the following:-The objective of food service is to supply the residents/patients a diet comparable with their needs.-The responsibility of determining the resident/patients' dietary needs is that of the physician, the nurse in charge, and the dietician. The type of diet is prescribed by the physician. Therapeutic diets:-Prepared and served as prescribed by attending physician.-Planned by a qualified registered dietician.-Necessary substitutions are made by the dietician and/or the Food Service Manager. -Substitutions are documented on appropriate form and kept on file in the dining service department. Review of the Food Committee Meeting Minutes, dated 6/27/25, indicated but was not limited to the following comments from a resident on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-31 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and test tray results, the facility failed to provide food to residents that was palatable and served with an appetizing presentation for one of two test trays. Findings include:On 7/29/25 at 11:44 A.M., the surveyor requested a test tray. The test tray arrived on the [NAME] Unit at 11:45 A.M. At 12:12 P.M. the surveyor conducted the test tray with Rehab Staff #3 with the following results:-Visual presentation was poor. There were three dry meatballs on top of a bed spaghetti with thin liquid brown gravy on the bottom of the plate. The peas were two different colors, and the pale peas looked dried out.-Swedish meatballs were 131.5 degrees Fahrenheit (F), the meatball taste was adequate, but they were dry and missing the gravy. -Spaghetti was 188.4 F, the flavor was bland with no gravy sticking to the spaghetti and half the spaghetti was dry with no gravy. -Gravy was a very thin liquid that collected on the bottom of the plate, flavor was very mild and there was not enough gravy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
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- Potential for harm · E2025-07-31 · tag F0810 — patternProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to provide adaptive equipment for two Residents (#80 and #109), out of a total sample of 39 residents. Specifically, the facility failed:1. For Resident #80, to provide hollow-handled silverware (adaptive eating utensils) during meals; and2. For Resident #109, to provide a rocker knife (adaptive knife cuts food with a rocking motion) during meals. Findings include:1. Resident #80 was admitted to the facility in May 2025 with diagnoses including cerebral infarction (stroke) and neuropathy.Review of the Minimum Data Set (MDS) assessment, dated 5/8/25, indicated Resident #80 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of 15.During an interview on 7/24/25 at 12:41 P.M., the surveyor observed Resident #80 eating lunch and continuously repositioning their spoon. Resident #80 said he/she had a hard time holding his/her spoon because they had not received their hollow-handled spoon. Resident #80 said it was uncomfortable for him/her to hold regular silverware…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to maintain an infection prevention and control program which included a complete and accurate system of surveillance to identify any trends or potential infections.Findings include: Review of the facility's policy titled Infection Prevention Program, last reviewed January 2025, indicated but was not limited to: -This facility follows the professional standards set forth as recommended by the Centers for Disease Control and Prevention (CDC)/Occupational Safety and Health Administration (OSHA). Policies and procedures of the facility are developed and based on current CDC/OSHA recommendations. -This facility has developed and maintains an Infection Prevention Program that provides a safe, sanitary and comfortable environment to help prevent the development…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring of antibiotic use in accordance with the facility's antibiotic stewardship program.Findings include:Review of the facility's policy titled Infection Control Prevention Program - Antibiotic Stewardship, last reviewed January 2025, indicated but was not limited to the following:- It is the policy of this facility to implement an Antibiotic Stewardship Program as part of the facility's infection prevention and control program. The goal of this program is to reduce inappropriate antimicrobial use, improve patient care outcomes and reduce possible consequences of antimicrobial use.- The facility uses the Updated McGeer criteria to define infections.- When symptoms of an infection are identified, the following measures will be implemented: -Nursing staff shall notify MD (physician)/APRN (nurse practitioner) and responsible party; -Symptoms will be reviewed with the MD/APRN and further testing will be obtained per MD/APRN order;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide pneumococcal immunizations for three eligible Residents (#4, #9, and #109), out of a total sample of five residents.Findings include:Review of the facility's policy titled Procedures for Pneumococcal Vaccination, last revised December 2024, indicated but was not limited to:-Each resident or their responsible party will be asked on admission if they have previously had any pneumococcal vaccinations and their age at the time of vaccination. The records that accompany the residents also will be used to determine immunization status.- The pneumococcal conjugate vaccine will be offered to all eligible residents, and the risks and benefits will be provided to the resident or resident's legal representative prior to administration of the vaccine. The resident or resident's legal representative has the right to refuse the vaccine.- Adults aged 50 years or older who have not previously received a pneumococcal conjugate vaccine or whose previous…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-31 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide education, assess for eligibility, offer and administer COVID-19 vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for five Residents (#4, #9, #71, #87, and #109), out of a total sample of five residents reviewed for immunizations and for five employees, out of five employee records reviewed.Findings include:1. Review of the facility's policy titled Vaccine, last revised December 2024, indicated but was not limited to:-It is the policy of this facility to minimize the risk of acquiring, transmitting, or experiencing complications from COVID-19 by offering our residents immunization to COVID-19.-It is the policy of this facility, in collaboration with the medical director, to have an immunization program against COVID-19 disease in accordance with national standards of practice.-COVID-19 vaccines will be offered as per CDC and/or FDA guidelines unless such immunization is medically contraindicated, the resident has already been immunized during this time period, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that signed written informed consent for the administration of psychotropic medications (drugs that affect mental processes used to treat a variety of mental health conditions) were obtained from the Health Care Proxy (HCP), which included providing the resident/resident representative with information related to the risks and benefits of the medications, prior to administering them for one Resident (#4), out of five sampled residents selected for unnecessary medication review. Findings include:Review of the facility's policy titled Psychotropic Medication-Informed Consent-Massachusetts Only, dated February 2016, indicated but was not limited to the following:-Prior to administering psychotropic medication, the facility shall obtain the informed written consent of the resident, the resident's HCP or the residents guardian. Informed written consent shall be obtained on a form approved by the Department of Public Health (DPH). The written consent form shall be kept in the resident's medical record. Resident #4 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to notify the Physician or the Nurse Practitioner (NP) of recommendations or changes in condition for two Residents (#80 and #109), out of a total sample of 39 residents. Specifically, the facility failed:1. For Resident #80, to notify the Physician/NP of a fall; and2. For Resident #109, to notify the Physician/NP of a significant weight loss. Findings include: Review of the facility's policy titled Condition: Significant Change, dated April 2015, indicated but was not limited to:-Professional staff will communicate with physician, resident/patient, and family regarding changes in condition to provide timely communication of resident/patient status change which is essential to quality care management. -The physician, resident/patient and/or responsible party will be notified by the nurse in the event of a change in condition.-The notification shall be documented in the clinical record. 1. Resident #80 was admitted to the facility in May 2025 with diagnoses including cerebral infarct (stroke) and muscle weakness.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-31 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and records reviewed, for five Residents (#9, #90, #109, #12, and #14), of 39 sampled residents, the facility failed to ensure care was provided to residents in accordance with professional standards of practice. Specifically, the facility failed:1. For Resident #9, to follow the physician's order for air mattress settings;2. For Resident #90, to administer Pyridoxine Hydrochloride (Vitamin B6) per physician's orders;3. For Resident #109, to obtain his/her weight per physician's orders; 4. For Resident #12, to implement hand rolls per physician's orders; and 5. For Resident #14, to administer an inhaler per physician's orders.Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated: Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers that are received by a variety of methods (i.e., written,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a portable oxygen (O2) cannister for a resident requiring two liters of continuous O2 for one Resident (#71), out of total sample of 39 residents. Findings include:Review of the facility policy titled Oxygen Administration Nasal Cannula, dated 11/2020, indicated but was not limited to the following:-to deliver low flow oxygen, per the physician's order. (Generally, 1 to 6 liters per minute and 24 to 45% concentration).-Oxygen source (Oxygen concentrator, high pressure oxygen cylinder, or portable liquid oxygen tank).-Set the oxygen leader flow to the prescribed leaders flow per minute.Resident #71 was admitted to the facility in March 2022 with diagnoses which included: Chronic obstructive pulmonary disease (COPD), Congested heart failure (CHF) (chronic respiratory failure with hypercapnia, chronic sleep apnea, and intellectual disability. Review of the Minimum Data Set (MDS) assessment, dated 5/30/25, indicated Resident #71 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure two Residents (#148 and #135), out of a sample of 39 residents, received culturally competent, trauma-informed care accounting for resident experiences and preferences to eliminate or mitigate triggers that may cause re-traumatization of the resident. Specifically, the facility failed:1. For Resident #148, to develop a person-centered plan of care which included trauma informed approaches and identified triggers to avoid potential re-traumatization; and2. For Resident #135, to complete a trauma informed assessment with identified triggers and implement a care plan, specifically for side rails on his/her bed for security at nighttime. Findings include:Review of the facility's policy titled Trauma Informed Care, undated, indicated but was not limited to:-It is the policy of this facility to ensure residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice.-Social…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure it was free from a medication error rate of greater than 5% when one of two nurses observed during the medication pass made four errors out of 29 opportunities, resulting in a medication error rate of 13.79%. Those errors impacted two Residents (#104 and #43).Findings include:Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice dated as revised April 11, 2018, indicated but was not limited to the following:-Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers.On 7/24/25 at 9:20 A.M., the surveyor observed Nurse #8 administer medications to Resident #104 as follows: -Nurse #8 poured the following medications into the medication cup for Resident #104: Omeprazole 20 milligrams (mg), Plavix 75mg, Enteric Coated (EC) Aspirin 81mg, and Clonazepam 0.5mg.-Nurse #8 proceeded to crush the Plavix and Clonazepam and put the powder into pudding, The Omeprazole capsule was opened and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-31 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to maintain completed medical records for two Residents (#14 and #97), out of a sample of 39 residents. Specifically, for Residents #14 and #97, the facility failed to ensure evaluations were completed in a timely manner. Findings include:Review of Resident #14's medical record indicated, but was not limited to, the following evaluations with a status of In Progress:-6/2/25, Self Administration of Medication, incomplete for 59 days;-6/2/25, Elopement & Wandering, incomplete for 59 days. Review of Resident #97's medical record indicated, but was not limited to, the following evaluations with a status of In Progress:-5/19/25, Substance and/or Alcohol Abuse Evaluation, incomplete for 73 days;-5/19/25 Side Rail Evaluation, incomplete for 73 days;-5/19/25 Self Administration of Medication, incomplete for 73 days;-5/19/25 Pain Evaluation, incomplete for 73 days;-5/19/25 Norton Plus, incomplete for 73 days;-5/19/25 Fall Risk Evaluation, incomplete for 73 days;-5/19/25 Elopement & Wandering Evaluation, incomplete for 73 days. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-31 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure for one Resident (#80), out of 39 sampled residents, that the call bell system (a communication system for residents to contact staff for assistance) in the Resident's bathroom was functional.Findings include:Review of the facility's policy titled Call Light, dated April 2015, indicated but was not limited to:-Residents/patients will have a call light or alternative communication device within his/her reach when unattended.-Report any defective call lights in the maintenance log.Resident #80 was admitted to the facility in May 2025 with diagnoses including cerebral infarct (stroke) and muscle weakness. Review of the Minimum Data Set (MDS) assessment, dated 5/8/25, indicated Resident #80 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of 15. Further review of Resident #80's MDS indicated he/she was dependent for toilet transfers.During an interview on 7/23/25 at 10:36 A.M., Resident #80 said the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-04 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews for one of five sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when upon readmission Resident #1's medications were not reconciled accurately, resulting in multiple medication errors related to missed doses. Findings include: Review of the Facility Policy titled Medication Error Reporting, dated as last revised 04/2015, indicated that a medication error is a preventable event that may cause or lead to inappropriate medication use. Review of the facility Policy titled, Medication Reconciliation, dated as last revised 08/2022, indicated that the Facility reconciles medications frequently throughout a resident's stay to ensure that the resident is free from any significant medication errors. The Policy further indicated that Medication Reconciliation refers to the process of verifying that the current medication list matches the physician's orders for the purpose of providing the correct medications to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-07 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, policy review, and interview, the facility failed to follow their policy and professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to: 1. Maintain the main kitchen, including the floors, shelves, and dry storage room floor in a sanitary condition; 2. Ensure food stored in the main kitchen reach-in refrigerator was labeled and dated; 3. Handle ready-to-eat food (food which does not require cooking or further preparation prior to consumption) utilizing proper hand hygiene to prevent cross contamination (transfer of pathogens from one surface to another). In addition, to ensure the use of gloves was limited to a single use task; and 4. Maintain sanitation and label and date food stored in resident kitchenettes in four of four units observed. Findings include: Review of the facility's policy titled Dietary Department Guidelines, undated, included but was not limited to the following: -The facility must store, prepare, and distribute…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews, the facility failed to maintain medical records securely and accurately in accordance with accepted professional standards. Specifically, the facility failed to: 1. Maintain documentation of physician visits; and 2. Maintain the secure medical record shredding bins on the resident units and by staff offices. Findings include: Review of the facility's policy titled Thinning of the Clinical Record, dated September 2015, indicated the following records were to be maintained in the chart: Progress Notes: admission MD Progress Note, Current Year Resident #12 was admitted to the facility in January 2021. Review of the medical record including Physician (MD (Doctor of Medicine) and NP (Nurse Practitioner)) Progress Notes from August 2023 indicated all physician visits had been conducted by Nurse Practitioners. On 5/1/24 at 2:40 P.M., the surveyor requested any Progress Notes conducted by the MD since August 2023. During an interview on 5/1/24 at 2:40 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain equipment in safe working order. Specifically, the facility failed to maintain: 1. Three of four microwaves located in the resident kitchenettes on the 200, 300 and 400 units, 2. The milk refrigerator unit located in the dry storage room across from the main kitchen, and 3. The grease trap by ensuring it was emptied as recommended by the consultant company. Findings include: Review of the facility's policy titled, dietary department guidelines, undated, included but was not limited to the following: -The dietary department will be maintained in a clean and sanitary manner to prevent foodborne illness. -All refrigerated foods and cold foods will be stored in how that refrigerated temperatures 41°F or below. -Foods brought into the facility by family members will be kept in appropriate storage, refrigerated if indicated, must be labeled, and dated and will be discarded as appropriate. -For example, prepared foods that require refrigeration should be discarded after three calendar days, whereas crackers stored in an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain the plumbing in the main kitchen in working order to prevent a buildup of pungent odors, puddling of water on kitchen floor in two areas, and the buildup of a black substance leaching form the wall between the wall between the dish machine and the prep the sink. Specifically, the facility failed to: 1. Maintain the drainpipes within the wall between the dish machine and the prep sink to prevent leakage of water/sewage into the main kitchen, build-up of a black substance oozing from the door jamb, and a foul, pungent odor emanating from the wall and left corner of the kitchen permeating out into the main hallway; 2. Maintain the drain which services the hand washing sink and the overflow valve to the ice machine from draining directly onto the kitchen floor into the floor drain. In addition, take the hand washing sink out of service when the drain was not properly functioning to avoid additional wastewater on the kitchen floor; and 3. Maintain the water pipes for the dish machine in working order, empty the bucket…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure residents in one of four dining rooms had a dignified dining experience. Specifically, residents seated at the same tables were not fed at the same time, resulting in residents having to sit and watch while others ate or were fed by staff. In addition, staff stood while assisting residents with eating. Findings include: Review of the facility's policy titled Meal Service/Tray Service, dated 4/2015, indicated but was not limited to: - To provide a pleasant meal/dining experience. During dining observations made on 4/30/24, 5/2/24, and 5/3/24, the surveyor observed the following in Dining Room A on the 400 Unit: On 4/30/24 at 12:28 P.M., the surveyor observed 17 residents seated in the dining room. The dining service started at 12:27 P.M., and the last tray was passed at 12:56 P.M. Additional observations on 4/30/24 included: -Table 1: Two residents were seated at the table. 12:28 P.M., one resident received a meal and a staff member assisted with set up, while the second resident watched. 12:43 P.M., 15…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and policy review, the facility failed to ensure one Resident (#134), out of a total sample of 29 residents, had information in advance to exercise their rights. Specifically, the facility failed to involve and inform the Resident, who was responsible for his/her own care, about care and treatment, including the risks and benefits of administration of psychotropic medication. Findings include: Review of the facility's policy titled, Consent to Treat, dated 7/2015, indicated but was not limited to: - Facility staff will obtain consent to treat upon admission of a resident to the facility. - If a resident is capable, the facility representative must obtain from the resident directly upon admission. Review of the facility's policy titled, Psychotropic Medication Informed Consent, dated 2/2016, indicated but was not limited to: - Prior to administering psychotropic medication, the facility shall obtain the informed written consent of the resident, the resident's health care proxy or the resident's guardian. Resident #134 was admitted to the facility in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure medications were not self-administered without a physician's order and an assessment for self-administration was completed for one Resident (#34), out of a total sample of 28 residents. Findings include: Review of the facility's policy titled Self-Administration of Medications, dated July 2015, indicated but was not limited to the following: -Policy: Residents are afforded the right to self-administer their own medications, upon request, and after determination the practice is safe. If the resident elects to self-administer his/her own medications, an evaluation of their cognitive, physical, and visual ability to perform the task is conducted to ensure accurate and safe medication management. If the evaluation indicates the resident can safely perform required functions, self-administration of medications is allowed. If unable to safely perform this task, the licensed staff, or trained medication aides/technicians, as allowed by State law, will administer medication. -Procedure: -Evaluate the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and policy review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections within the facility. Specifically, the facility failed to ensure staff adhered to infection control protocols for personal protective equipment (PPE) use when providing care and services to residents requiring precautions to prevent the possible spread of germs and illnesses. Findings include: Review of the facility's policy titled Enhanced Barrier Precautions Policy, undated, indicated but was not limited to: -Enhanced barrier precautions require the use of gown and gloves for certain residents during specific high-contact resident care activities in which there is an increased risk for transmission of multi-drug resistant organisms. High-contact care activities include bathing/showering, providing hygiene, dressing, transferring, linen changes, toileting, device care and wound care.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, document review, and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring of antibiotic use in line with the facility antibiotic stewardship program. Specifically, the facility failed to: 1. Ensure antibiotics prescribed were necessary for one Resident (#114), and 2. Ensure antibiotics were monitored/reassessed 48-72 hours after initiation to ensure the treatment remained appropriate for five Residents (#114, #1B, #1A, #37, and #66), out of a total sample of five residents. Findings include: Review of the facility's policy titled Antibiotic Stewardship, revised April 2023, indicated but was not limited to the following: -It is the policy of this facility to treat only symptomatic infections meeting criteria, and to promote antibiotic stewardship to reduce inappropriate antimicrobial use, improve patient care outcomes and reduce possible consequences of antimicrobial use. -The duration of the antibiotic therapy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to implement policies and procedures to ensure residents/residents' representatives were educated on the benefits and potential side effects of immunizations, ensure the medical record contained documented consent or refusal of the immunization, and offered and administered the influenza and pneumococcal immunizations in a timely manner for three out of five Residents sampled (#45, #106, and #8). Specifically, the facility failed: 1. For Resident #45, to educate the Resident and/or Resident's representative on the benefits and potential side effects of the influenza and pneumococcal vaccines, offer the immunizations, and document on the Informed Consent the Resident's consent to receive or refusal of the vaccines and place in the Resident's medical record; 2. For Resident #106, to educate the Resident and/or Resident's representative on the benefits and potential side effects of the pneumococcal vaccine, offer the immunization, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to provide education, assess for eligibility, and offer the COVID-19 vaccination per the Centers for Disease Control and Prevention (CDC) recommendations and facility policy for two Residents (#8 and #107), out of a total sample size of five residents reviewed for immunizations. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidance titled Stay Up to Date with Vaccines, revised April 2024, indicated but was not limited to the following: -CDC recommends the 2023-2024 updated COVID-19 vaccines: Pfizer-BioNTech, Moderna, or Novavax, to protect against serious illness from COVID-19. -Everyone 5 years and older should get 1 dose of an updated COVID-19 vaccine to protect against serious illness from COVID-19. None of the updated 2023-2024 COVID-19 vaccines is preferred over another. Review of the facility's policy titled COVID-19 Resident Vaccination Policy, revised April 2023, indicated but was not limited to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records review, interviews and observations for one of three sampled residents (Resident #3), the Facility failed to ensure that the interdisciplinary team completed an assessment for safe self-administration of medications, when on 03/27/24 and 03/28/24 prescription medications were observed on Resident #3's bedside table, which he/she said were left there all the time by nursing for him/her to self administer. Findings include: Review of the Facility Policy titled, Self-Administration of Medications, dated July 2015, indicated residents are afforded the right to self-administer their own medications, upon request, and after determination that the practice is safe. If the resident elects to self-administer his/her own medications, an evaluation of their cognitive, physical and visual ability to perform this task is conducted to ensure accurate and safe medication management. Resident #3 was admitted to the Facility June 2021, diagnoses include chronic respiratory failure, chronic obstructed pulmonary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-28 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents (Resident #3), who was alert, oriented, and whose preference including being able to receive a shower weekly, the Facility failed to ensure nursing staff honored his/her right to self-determination related to his/her choice of receiving a weekly shower. Findings include: Review of the Facility Policy titled, Resident Rights, undated, indicated each nursing home resident has the right to have their personal preferences reasonably accommodated and to have all reasonable requests responded to promptly. Resident #3 was admitted to the Facility June 2021, diagnoses include chronic respiratory failure, chronic obstructed pulmonary disease, congestive heart failure, diabetes mellitus, and chronic pain. Review of Resident #3's latest Annual Minimum Data Assessment (MDS), dated [DATE], indicated in his/her Preferences for Customary Routine and Activities, that it was very important for him/her to choose between a tub bath, shower, bed bath, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact, the Facility failed to ensure staff implemented and followed their Abuse Policy, when on 11/06/23, after being made aware of and substantiating Resident #1's allegation that Nurse #1 was verbally abusive and had threatened him/her, there was no documentation to support that staff monitored Resident #1 for negative outcomes, and/or provided counseling and support to him/her for three days (72 hours) following the incident, per Facility Policy. Findings include: Review of the Facility's Policy titled Policy and Procedure Manual Abuse, Neglect, and Exploitation, Addendum B, dated as revised February 2023, indicated the following follow up interventions: -The resident will be monitored for potential negative outcomes for 72 hours post-incident occurrence and this will be documented in the clinical record, and -The social worker will provide counseling and support to the resident involved for three days, excluding weekends and holidays. This will be documented in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-19 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact and dependent on staff for transfers and care, the Facility failed to ensure they obtained and maintained evidence that a thorough investigation was completed, after being made aware on 7/21/23 of an allegation of potential neglect. Findings include: Review of the Facility's Policy titled, Policy and Procedure Manual Abuse, Neglect, and Exploitation, dated as revised February 2023, indicated that an immediate investigation is warranted when suspicion of abuse, neglect, or exploitation, or reports of abuse, neglect, or exploitation occur. The Policy indicated that written procedures for investigations include the following: -identifying staff responsible for the investigation, -exercising caution in handling evidence that could be used in a criminal investigation, -investigating different types of alleged violation, -identifying and interviewing all involved persons, including the alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-10-12 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Facility Assessment review and staff interview, the facility failed to identify resources based on the resident population to determine the necessary care, support services, and educational resources (in-servicing) needed to care for residents. Specifically, the facility failed to: 1.) Identify and address a water management program used to address and mitigate the ongoing concern for Legionella bacteria located in the facility's water system; and 2.) Address the use of graduate nurses for the care and treatment of residents and the required oversight and education required during the COVID-19 pandemic. Findings include: Review of the Facility Assessment, last updated 11/4/21 and reviewed with the Quality Assurance and Performance Improvement (QAPI) Committee, indicated the facility has 171 licensed beds with four units and has an average daily census of 164 residents. 1. During an interview on 10/5/22 at 4:58 P.M., the Administrator said Legionella bacteria was identified within the water system. He said tests were completed in May 2022 and results were received 7/15/22.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-10-12 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record, and policy review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections, including COVID-19. Specifically, the facility failed to: 1.) For four Residents (#138, #35, #261, #20), ensure testing was conducted for Legionnaire's disease for resident's experiencing signs and symptoms per facility policy after an identified outbreak of Legionella was detected in the facility's water management system; and 2.) For Resident #25, ensure the appropriate signage for Enhanced Barrier Precautions was placed outside the Resident's room and infection control practices, including the use of Personal Protective Equipment (PPE), were maintained while providing direct contact care to the Resident; and 3.) For Resident #100, ensure staff handled biohazard material in a manner consistent with professional standards following a wound dressing change. Findings include: 1.)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-10-12 · tag F0885 — failed to notify residents/families about COVID-19 — widespreadReport COVID19 data to residents and families.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and document review, the facility failed to notify residents, resident representatives, and families of positive COVID-19 cases (staff or resident) by 5:00 P.M. the following day as required. Findings include: Review of the facility's policy titled, COVID-19 Pandemic Resident and Staff Testing, last revised 9/29/22, indicated the following: -Resident, Representatives, and Families must be notified of every confirmed case of a resident or staff member and/or if a group of three or more residents or staff have a new onset of respiratory symptoms within a 72-hour period (referred to as a cluster) by 5 P.M. the next calendar day after the occurrence. Review of the infection control line-listing and positive COVID-19 testing logs indicated that a total of 20 staff members and five residents tested positive for COVID-19 between 8/23/22 and 9/19/22. During an interview on 10/5/22 at 3:10 P.M., the Infection Preventionist said the Director of Nurses is responsible for notifying the families and representatives about the positive cases of COVID-19 within…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-12 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a Resident Group meeting, interview, and document review, the facility failed to ensure grievances and concerns brought forth by the Resident Council were addressed and/or responded to. Findings include: Review of the facility's policy titled, Grievance Policy, dated September 2020, indicated but was not limited to the following: - Residents have the right to voice grievances without discrimination or reprisal or fear of discrimination or reprisal - Such grievances may include issues with care or treatment that has been received or not received, the behavior of staff or other residents and other concerns regarding the resident's stay at the facility - The facility will make prompt efforts to resolve any grievance in accordance with this policy Review of Resident Council Minutes, dated 4/20/22, indicated residents had the following concerns: - Certified Nurse Aides (CNAs) not passing trays at night timely - When will air conditioners be put in windows? - Floors are not being cleaned, they are washed with dirt still on the floor, housekeeping does not lock the beds when they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-12 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff implemented a system to ensure that all mechanical and electrical kitchen equipment were maintained in safe operating condition. Findings include: During the initial tour of the kitchen with the Food Service Director (FSD) on 10/3/22 at 9:22 A.M., the surveyor observed the following: -The first bay of the three-compartment sink was leaking underneath. There was a bucket that was 50% full of water. Further observation indicated a leaking pipe. -The walk-in freezer had a large amount of ice buildup on around the entire freezer. The surveyor observed boxes stacked and crushing down with ice buildup, right side as you enter the freezer the shelves were heavily frosted with ice. During the follow up tour of the kitchen on 10/6/22 at 10:10 A.M., the following was observed: -The three-compartment sink was leaking under all three bays. Under each bay were black bins which were all 50% filled with dirty/soapy water. One of two faucets located on the three compartment sinks was leaking. -Walk in freezer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-12 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to ensure the resident and/or their representative were fully informed in advance and given information necessary to make health care decisions, including the risks and benefits of psychotropic and antipsychotic medications, prior to their use for two Residents (#142 and #30), out of a total sample of 33 residents. Specifically, the facility failed to: 1. For Resident #142, obtain a written consent prior to administering Duloxetine (anti-depressant) and Quetiapine (anti-psychotic). 2. For Resident #30, obtain a written consent prior to administering Olanzapine (anti-psychotic), Trazodone (antidepressant), and Buspirone (anti-anxiety). Findings include: Review of the facility's policy titled, Psychotropic Medication Informed Consent, last revised February 2016, included but was not limited to: -Prior to administering psychotropic medication, the facility shall obtain the informed written consent of the resident, the resident's health care proxy, or the resident's guardian. -The written consent form shall be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to ensure staff reported an allegation of abuse to the Department of Public Health (DPH) within two hours, for one Resident (#35), out of a sample of 33 residents. Findings include: Review of the facility's policy titled, Abuse Prohibition, dated September 2020, included but was not limited to the following: - It will be the facility's responsibility to identify, correct, and intervene in situations where abuse, mistreatment, neglect, exploitation, and/or misappropriation of resident property occur. - All alleged violations involving abuse, neglect, exploitation, or mistreatment including injuries of unknown source and misappropriation of resident property are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the Administrator of the facility and to other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to develop and implement a comprehensive, person-centered care plan for one Resident (#70), from a total of 33 residents. Specifically, the facility failed to develop a comprehensive care plan for the use of an anticoagulant medication and insulin. Findings include: Review of the facility's policy titled, Comprehensive Care Plans, last revised November 2017, included but was not limited to: Care plans are a combination of: -Data concerning the resident that is obtained from the physician -Clinical records such as the hospital discharge summary -Evaluations done professional and other disciplines -The resident and/ or family goals for treatment -Acute/ chronic events, behaviors and/or illness -The Care Plan is evaluated and revised as needed, but at least quarterly Resident #70 was admitted to the facility in July 2022 with diagnoses of cerebral infarction (stroke), peripheral vascular disease (narrowed blood vessels), hypertension, and type 2 diabetes mellitus. a. Review of the medical record indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the facility failed to evaluate the effectiveness and revise the comprehensive care plan for one Resident (#25), out of a total sample of 33 residents. Specifically, the facility failed to review and revise the care plan for the resident's skin condition and treatments provided. Findings include: Review of the facility's policy titled, Prevention and Management of Pressure Injuries, dated 7/2017, indicated but was not limited to the following: -Care plans are developed based on individual resident's goals and decisions for treatment. Resident #25 was admitted to the facility in January 2021 with diagnoses that included stroke, diabetes, and hemiparesis. Review of the Minimum Data Set (MDS) assessment, dated 9/5/22, indicated the Resident is at risk for pressure ulcers. Further review of the MDS indicated the Resident had a stage III pressure ulcer (full thickness skin loss involving damage of subcutaneous tissue) and required extensive assist with bed mobility. Review of the medical record indicated Resident #25 was seen weekly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-12 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, policy review, and record review, the facility failed to meet professional standards of care for two Residents (#311 and #162), out of a total sample size of 33 residents. Specifically, the facility failed: 1. For Resident #311, to follow the physician's orders and provide an air mattress; and 2. For Resident #162, to notify the physician when a resident left the facility against medical advice (AMA) and document as per facility policy. Findings include: 1. Resident #311 was admitted to the facility in September 2022 with diagnoses that included acute post-hemorrhagic anemia (sudden loss of blood), arteriovenous malformation (AVM) of digestive system (abnormal tangle of blood vessels that may cause obscure gastrointestinal (GI) bleeding), and atrial fibrillation. During an interview on 10/03/22 at 12:50 P.M., Resident #311 said he/she was supposed to have an air mattress because of his/her wounds, but still has not received the air mattress. Resident #311 said he/she is not supposed to lie flat on his/her back all the time, but he/she tries lying on either side,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure: a. Medication reconciliation was performed upon admission, b. Signs and symptoms of bleeding were monitored when receiving Heparin medication (anticoagulant/blood thinner), c. Comprehensive care plan was developed for a resident receiving Heparin with recent history of acute post-hemorrhagic anemia (sudden loss of blood) requiring blood transfusions, and d. Communicate abnormal labs to physician or nurse practitioner, for one Resident (#311), out of a total sample size of 33 residents. Findings include: Resident #311 was admitted to the facility in September 2022 with a diagnosis of acute post-hemorrhagic anemia, arteriovenous malformation (AVM) of digestive system (abnormal tangle of blood vessels that may cause obscure gastrointestinal (GI) bleeding), and atrial fibrillation. Since hospitalization in August 2022, the Resident has received nine units of packed red blood cells (PRBC) for anemia and suspected GI bleed related to the AVM. During an interview on 10/03/22 at 12:50 P.M., Resident #311 said they did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility 1. Failed to ensure that for one Resident (#100) with an external catheter, out of a sample size of 33 residents, that staff were aware and followed the facility's policy to ensure the Resident used the appropriate technique and hygiene to perform self-catheterization to minimize the risk of acquiring a urinary tract infection (UTI) for a resident who is at high risk for an infection; and 2. Failed to ensure physician's orders and care plans were updated to reflect the Resident's use of an external catheter and the Resident performing self-catheterization. Findings include: Resident #100 was admitted to the facility in July 2022 with diagnoses of paraplegia and neuromuscular dysfunction of bladder (lacks bladder control due to a brain, spinal cord, or nerve injury). Resident has had two UTIs since August 2022, one requiring hospitalization. Review of the Minimum Data Set (MDS) assessment, dated 7/21/22, indicated Resident #100 scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS), indicating he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview, the facility failed to ensure one of one Resident (#45) who was fed exclusively via a gastrostomy feeding tube, from a total sample of 33 residents, received adequate nutrition and hydration to prevent weight loss. Specifically, the facility failed to accurately monitor the Resident's intake of tube feeding formula to ensure the Resident was receiving the prescribed formula, including rate and volume within a 24-hour period, to meet his/her nutritional needs. Findings include: Resident #45 was admitted to the facility in October 2020 with diagnoses that included cerebral infarction due to an embolism, dysphagia (difficulty swallowing), and was fed exclusively via a gastrostomy feeding tube. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/27/22, indicated the Resident was 72 inches tall and weighed 211 pounds. The MDS also indicated the Resident had a tube feeding and received 51% and more of total calories, and 501 cc or more of fluids, through the tube feeding. Review of the clinical record indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and document review, the facility failed to ensure that nursing staff were assessed to have competencies and skill sets required to provide safe and effective nursing care to residents of the facility. Specifically, the facility failed to ensure that one Graduate Nurse (GN) (a nurse who has completed academic studies but has not completed the requirements to become a Licensed Practical or Registered Nurse) successfully completed a medication administration competency prior to administering medications independently. Findings include: Review of the facility's Graduate Nurse Job Description (not dated), indicated but was not limited to the following: -Must administer medication according to procedure, under the supervision of the RN -Must be pending results of the examination for certification scheduled by the Board of Examiners of this State Review of the Mass.gov Bureau of Health Professions Licensure and the Board of Registration in Nursing: Order Authorizing Nursing Practice By Graduate and Senior Students of Nursing Education Programs, dated 4/20/20 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interviews, the facility failed to ensure the physician and/or Nurse Practitioner (NP) was notified of laboratory results which fell out of the clinical range for one Resident (#311), out of a total sample size of 33 residents. Findings include: Review of the facility's policy titled Physician Notification, dated November 2016, indicated but was not limited to the following: -Provide or obtain laboratory, radiology, and other diagnostic services only when ordered by a physician, physician assistant, or nurse practitioner. -Promptly notify physician, physician assistant, or nurse practitioner of laboratory, radiology and other diagnostic services that fall outside of clinical reference ranges. -File in resident's clinical record, the laboratory, radiology, and other diagnostic services that are signed and dated and contain the name and address of the testing services. Resident #311 was admitted to the facility in September 2022 with a diagnosis of acute post hemorrhagic anemia (sudden loss of blood). Review of the medical record indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-12 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, record review, and review of the Hospice contract agreement, the facility failed to ensure two Residents (#29, #123) of seven residents who receive hospice services, from a total of 33 residents, met professional standards for hospice services. Specifically, 1. For Resident #29, the facility failed to create and implement an integrated care plan, failed to provide coordination of care between the hospice provider and the facility, and failed to orient hospice staff to the facility prior to providing care per facility policy; and 2. For Resident #123, the facility failed to create and implement an integrated hospice care plan. Findings include: 1. Review of the Hospice Nursing Facility Services Agreement, dated September 2, 2022, indicated but not limited to the following: Section D: Coordination of care: -(ii) collaboration, Facility shall collaborate with Hospice representatives and coordinate Facility staff participation in the hospice care planning process for those Hospice Patients…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-12 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide a safe and sanitary environment for the kitchen staff. Findings include: During the initial tour of the kitchen with the Food Service Director (FSD) on 10/3/22 at 9:22 A.M., the surveyor observed the following: -Ceiling tiles had water stains and the tiles were buckling and sagging. During the follow up tour of the kitchen on 10/6/22 at 10:10 A.M., the surveyor observed the following: - Kitchen floor had a path of exposed cement approximately three feet wide that went the length of the kitchen floor, into the dish room. The cement is porous and allowed for water absorption when washing the floor. The floor was rough and posed a safety risk for employees as a tripping hazard. During an interview on 10/6/22 at 10:25 A.M., the first cook said the floor was dug up three years ago. During an interview on 10/6/22 at 10:30 A.M., the Maintenance Director said that the floor had to be dug up to replace the drain. The Maintenance Director said that he has quotes out to reseal the floor to allow for proper cleaning and prevent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-07-31 · tag F0844 — widespreadFollow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to report the change in Director of Nurses (DON) in June 2025 to the state agency (SA) in the Health Care Facility Reporting System (HCFRS) as required. Findings include:Upon entry to the facility on 7/23/25 at 7:30 A.M., the name of the current DON was provided to the surveyors.Review of the HCFRS report failed to indicate the current DON had been reported to the SA.During an interview on 7/31/25 at 10:23 A.M., the Administrator said he thought he had 90 days to report the change in DON.During an interview on 7/31/25 at 10:45 A.M., the DON said she does not have access to HCFRS and does not do the reporting, but the change in DON should have been reported.
- No harm found · B2025-07-31 · tag F0576 — patternEnsure residents have reasonable access to and privacy in their use of communication methods.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident and staff interview, the facility failed to ensure that staff delivered packages mailed to the residents on Saturdays and Sundays. Findings include: On 7/23/25 at 5:05 P.M., the surveyor observed a sign posted in the facility lobby which read:Attention to activity [sic], no more package delivery on weekends per Administrator's request. Thank you for your understanding. (signed by the Administrator) The surveyor observed the sign posted in the lobby throughout survey. During the Resident Group Meeting on 7/25/25 at 1:00 P.M., 17 out of 17 residents said activities staff deliver the mail Monday through Friday but if a package is delivered on the weekend, administration has to review it prior to it being delivered to the resident. The residents said there was a sign posted in the lobby from the administrator indicating that activities could not deliver packages on the weekends. During the Resident Group meeting half of the residents expressed frustration and disappointment with not receiving their packages timely. During an interview on 7/24/25 at 2:34 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-07-31 · tag F0712 — patternEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure timely physician visits for one Resident (#97), out of a sample of 39 residents. Specifically, the facility failed to ensure alternating and timely physician's visits for Resident #97.Findings include:Resident #97 was admitted to the facility in January 2021 with diagnoses which included atherosclerosis, peripheral vascular disease, seizures, traumatic brain injury, and major depressive disorder. Review of Resident #97's Minimum Data Set (MDS) assessment, dated 6/6/25, indicated Resident #97 was cognitively intact based on a Brief Interview of Mental Status (BIMS) score of 15 out of 15. During an interview on 7/29/25 at 11:00 A.M., Resident #97 said he/she was unsure of when their last doctor's visit was and said it had been many months since he/she had visited with the doctor. Review of Resident #97's medical record indicated he/she was not visited and assessed by a physician in 164 days as follows:Practitioner Visits:-6/24/25 Nurse Practitioner (NP) visit-5/27/25, NP visit-5/19/25, NP visit-2/17/25, Physician's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-07-31 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure three of four Certified Nursing Assistants (CNA) employee records reviewed had an annual performance review at least every 12 months.Findings include: Review of the facility's policy titled Employee Performance Appraisals, dated as revised 6/2023, indicated but was not limited to:-It is the policy of this facility to evaluate the job performance of each employee on a period basis-Department Heads and Supervisors will complete performance appraisals upon the following occasions:(a) By the end of the first three months of employment(b) Prior to the anniversary date of employment(c) Six months after the employee is transferred or promoted to a new job Review of CNA #12's employee file indicated a hire date of 10/1/15. The file failed to include a performance review dated within the past 12 months.Review of CNA #13's employee file indicated a hire date of 9/20/21. The file failed to include a performance review dated within the past 12 months.Review of CNA #14's employee file indicated a hire date of 9/24/14. The file…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-10-12 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure Nurse Staffing Data was posted on a daily basis in a prominent place and readily accessible to residents and visitors as required. Findings include: On the following days, the surveyor was unable to locate the Nurse Staffing Data in the main lobby area of the facility: -10/4/22 at 7:40 A.M. -10/5/22 at 7:30 A.M. -10/6/22 at 11:30 A.M. -10/7/22 at 7:52 A.M. -10/11/22 at 2:00 P.M. During an interview on 10/11/22 at 4:30 P.M., the Administrator was made aware of the observations and said the Nurse Staffing Data should be updated and posted daily in the main lobby.
- No harm found · B2022-10-12 · tag F0636 — patternAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — the official record, unedited, may be distressing
Based on Minimum Data Set (MDS) assessment review and staff interview, the facility failed to ensure staff completed the Comprehensive MDS Assessment within the required time frame for one Resident (#1), out of a total of three resident assessments reviewed. Findings include: An Annual Minimum Data Set assessment is considered timely if the Assessment Reference Date (ARD) of the Annual MDS is completed within 366 days of the most recent Comprehensive Assessment (Admission, Annual, or a Significant Change in Status Assessment), and submitted no later than 14 days after the assessment reference date. Resident #1 was admitted to the facility in August 2021 with a diagnosis of Parkinson's disease. Review of the annual MDS Assessment, dated 8/22/22, indicated it was not completed until 9/8/22, a total of four days late. During an interview on 10/5/22 at 9:01 A.M., the MDS Coordinator said the MDSs have been getting completed late since it was only him completing them for a period of time.
- No harm found · B2022-10-12 · tag F0638 — patternAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Minimum Data Set (MDS) assessment review and staff interview, the facility failed to complete a Quarterly MDS assessment timely for two Residents (#2 and #3), from a total of three resident assessments reviewed. Findings include: A Quarterly MDS assessment is considered timely if the Assessment Reference Date (ARD) of the Quarterly MDS is completed within 92 days of the most recent OBRA Assessment reference date (Admission, Annual, Quarterly, or a Significant Change in Status Assessment), and submitted no later than 14 days after the assessment reference date. 1.) Resident #2 was admitted to the facility in November 2017 with a diagnosis of dementia. Review of the quarterly MDS assessment, dated 8/23/22, indicated it was not completed until 9/8/22 (a total of three days late). 2.) Resident #3 was admitted to the facility in October 2016 with a diagnosis of dementia. Review of the quarterly MDS assessment, dated 8/23/22, indicated it was not completed until 9/8/22 (a total of three days late). During an interview on 10/5/22 at 9:01 A.M., the MDS Coordinator said the MDSs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2022-10-12 · tag F0640 — patternEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Minimum Data Set (MDS) assessment review and staff interview, the facility failed to electronically transmit MDS data to the Centers for Medicare and Medicaid Services (CMS) processing system within 14 days of the MDS completion date for three Residents (#1, #2, #3), out of three resident assessments reviewed. Findings include: Facilities are required to transmit (submitted and accepted into the QIES ASAP system) the MDS electronically no later than 14 calendar days after the MDS completion date. 1.) Resident #1 was admitted to the facility in August 2021 with a diagnosis of Parkinson's disease. Review of the annual MDS Assessment, dated 8/22/22, indicated it was not completed until 9/8/22, a total of four days late and was not transmitted and accepted into the CMS processing system until 9/30/22, a total of 14 days late. 2.) Resident #2 was admitted to the facility in November 2017 with a diagnosis of dementia. Review of the quarterly MDS assessment, dated 8/23/22, indicated it was not completed until 9/8/22, a total of three days late and was not transmitted and accepted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$11,947 in federal fines across 1 penalty.
- $11,947 — penalty dated 2023-11-30
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ATHENA HEALTHCARE SYSTEMS — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.5 | -0.5 vs chain |
| Health inspection | 1 of 5 | 1.7 | -0.7 vs chain |
| Staffing | 1 of 5 | 2.1 | -1.1 vs chain |
| Quality measures | 1 of 5 | 2.5 | -1.5 vs chain |
The other 21 homes this chain runs (chain average 1.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 12/01/2010 |
| MOSIER, MICHAEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE | 5% | since 12/01/2010 |
| REZENDES, LORRIE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2014 |
| SANTILLI, LAWRENCE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 77% | since 10/04/2019 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2010 |
CMS files one row per role, so the 7 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 88% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.6M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225225. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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