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Parsons Hill Rehabilitation & Health Care Center

1350 Main Street, Worcester, MA 01603 · For profit - Limited Liability company · 162 certified beds · (508) 791-4200 Medicare & Medicaid certified

Call the home — (508) 791-4200 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0610) — most recent Jan 2024
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
120 Stafford St Ste 108 · (508) 344-7530 · Call to confirm hours
Pharmacy
Walgreens0.4 mi
99 Stafford St · (508) 797-6401 · Call to confirm hours
Grocery
Shaw's0.4 mi
68 Stafford St · (508) 755-5808 · Call to confirm hours
Park
1258 Main St · (508) 799-1190 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.9%16.4%15.4%better
Long-stay residents who lose too much weight3.1%5.1%5.4%better
Long-stay residents with a catheter left in their bladder0.7%0.8%0.9%better
Long-stay residents with a urinary tract infection0.4%1.8%2.0%better
Long-stay residents with depressive symptoms12.3%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.3%3.4%3.3%typical
Long-stay residents whose ability to walk worsened11.7%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication34.9%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine95.1%94.8%95.3%typical
Long-stay residents with pressure ulcers3.5%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control17.1%21.2%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table41.8%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.1%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine91.7%77.7%79.4%better
Short-stay residents rehospitalized after admission16.0%25.7%22.6%better
Short-stay residents with an outpatient ER visit6.1%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days1.671.881.67typical
Long-stay outpatient ER visits per 1,000 resident days0.831.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

31.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 49 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

31.5%U.S. median 51.5%
Got home and stayed home
9.7%U.S. median 10.7%
Went back to hospital
22.7%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 22.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 22 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 40% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF31.5%CMS range 20.5–41.951.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.7%CMS range 6.4–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge22.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge18.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge27.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified34.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.2%CMS range 4.5–13.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.931.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
0.87
LPN hours/ resident / day
1.88
Aide hours/ resident / day
3.18
Total nurse hours/ resident / day
0.30
RN hoursweekends
30.0%
Total nursing turnover
21.4%
RN turnover

How full it usually is: this home is certified for 162 beds and averages 149.8 residents a day — about 92% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.18 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.88 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.31 on weekdays — 13% thinner on weekends. RN hours go from 0.48 to 0.30 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 30% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2025-03-25)
16
at the previous standard inspection (2024-01-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

46 citations, most serious first. The 10 most serious are shown; the remaining 36 are one tap away and print in full.

  • Potential for harm · Dcited before2026-06-30 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), whose treatment orders included daily wound care, the facility failed to ensure they maintained a complete and accurate medical record, when nursing documentation related to his/her wound care treatments on multiple days in the month of June 2026, was found to be incomplete and/or inaccurate.Findings include:Review of the Facility policy titled, Nursing Documentation, dated February 2016, indicated the following:-The licensed nursing personnel documents information related to the resident's condition and care provided in the resident's medical record.-Treatments: The type and resident/patient response.Resident #1 was admitted to the Facility March 2026, with diagnoses including but not limited to hypothermia (low body temperature), superficial frostbite of hand and foot, and severe sepsis with septic shock (life threatening infection that leads to low blood pressure and acute organ damage).Review of Resident #1's Minimum Data Set (MDS) admission Assessment, dated 04/06/26, indicated he/she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · E2025-08-19 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for three of four sampled residents (Resident #1, Resident #2, and Resident #4), the Facility failed to ensure that prior to the time of their discharge from the facility, that the Residents were provided with a Notice of Intent to Discharge which included the necessary information to appeal, and that a copy of the Notice of Intent to Discharge was sent to the Office of the State Long-Term Care Ombudsman.Findings include:Review of the Facility Policy, titled Discharge Planning Policy and Procedure, dated 08/2018 indicated the following:-Residents who are admitted for short term rehabilitation and request/indicated their desire to return home will work with social service staff, as a member of the interdisciplinary team, to formulate a viable discharge plan.-Social Service will verify the request to be discharged with the resident and/or responsible party.-Social Service will ensure systems are implemented to provide written notification to the resident and/or responsible party to transfer/discharge in accordance with Massachusetts Department…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-01 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for three of three sampled residents (Resident #1, #2, and #3), as well as interviews with several non-sampled residents, the Facility failed to ensure the residents were treated in a dignified and respectful manner by a staff member, when all of the residents reported that Certified Nurse Aide (CNA) #1's behavior toward them was rude and aggressive, that CNA #1 yelled at and could be mean to them, and had stopped asking CNA #1 for assistance in order to avoid having any interaction with her. Findings include: Review of the Facility Policy titled Resident Rights, dated as revised July 2015, indicated that residents have the right to be treated with consideration, respect, and full recognition of their dignity and individuality. Review of the Report submitted Facility via the Health Care Facility Reporting System (HCFRS) on 02/20/25, indicated that during a resident council meeting on 02/13/25, residents expressed concerns about CNA #1's customer service. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-25 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure that recommendations made by the Consultant Pharmacist during a monthly Medication Regimen Review (MRR) were implemented as required for three Residents (#116, #122, and #49), out of a total sample of 29 residents. Specifically, the facility failed to: 1. For Resident #116, act upon the Consultant Pharmacist recommendations dated 10/19/24 and 11/23/24, to discontinue a Multivitamin and Calcium tablets to reduce polypharmacy (use of multiple medications at once, often exceeding what's clinically necessary) when the recommendations were reviewed and agreed upon by the Physician. 2. For Resident #122, act upon the Consultant Pharmacist recommendations dated 10/19/24 and 1/16/25, to update the Physician's order for Vitamin D3 50,000 IU (international units) monthly, when the recommendations were reviewed and agreed upon by the Physician. 3. For Resident #49, act upon the Consultant Pharmacist recommendations to obtain orders and complete a Thyroid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to adhere to infection control standards of practice, increasing the risk of contamination and the spread of infection to other residents within the facility. Specifically, the facility failed to ensure that housekeeping staff on the Greendale Unit adhered to appropriate Personal Protective Equipment (PPE) use and hand hygiene when cleaning resident rooms. Findings include: Review of the Facility policy titled Hand Hygiene, dated April 2015, indicated: >Alcohol hand sanitizer should be used: -after removing gloves -before entering the residents' rooms -before exiting the residents' rooms Review of the facility clinical competency for putting on (donning) and removing (doffing) PPE indicated: >sequence for removal of PPE: -Remove PPE at the doorway of the room. -after all PPE has been removed, perform hand hygiene. -perform hand hygiene between steps if hands become contaminated and immediately after removing all PPE. On 3/24/25 at 9:18 A.M. through 9:22 A.M, the surveyor observed the following on the Greendale Unit:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-25 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interview, the facility failed to implement an effective pest control program on three Units (Tatnuck, Greendale, and [NAME]) out of five units observed, and impacting nine Residents (#42, #97, #144, #53, #21, #85, #49, #119 and #63) on the three Units. Specifically, the facility failed to implement effective pest control measures when: -live mice were observed in Resident's rooms by the survey team for the duration of the survey. -Exterminator services were suspended when bi-weekly Exterminator visits were indicated in the facility's pest control plan and the pest control issues related to mice in the facility was not resolved. -Residents in Resident Council meetings reported ongoing mice activity. Findings include: During an interview and observation by surveyor #1 on 3/19/25 at 9:14 A.M., on the Greendale Unit, Resident #42 said that he/she saw mice nightly, in the halls and in his/her room. Surveyor #1 observed no sticky pads or mouse traps in the Resident's room. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-25 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to ensure that residents and/or their representatives were informed and given necessary information to make health care decisions including the risks and benefits of psychotropic (any drug that affects behavior, mood, thoughts, or perception) medications prior to their use for one Resident (#205) out of a total sample of 29 residents. Specifically, for Resident #205, the facility failed to obtain informed consent from the Resident with notification of the risks and benefits for the use of Clonidine (antihypertensive medication that can also be prescribed for anxiety) prior to administering the medication to the Resident. Findings include: Review of the facility policy titled Psychotropic Medication Informed Consent - Massachusetts Only, dated February 2016, included: -Informed written consent shall include the following information: the purpose for administering the psychotropic medication, the prescribed dosage and, any known effect or side effect of the psychotropic medication. -Documentation of informed consent for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interview, the facility failed to provide a safe and homelike environment for one Resident (#3) out of a total sample of 29 residents, and for residents on one Unit (Burncoat) out of five Units. Specifically, the facility failed to: -repair a hole located in the wall behind the headboard of Resident #3's bed. -enclose exposed pipes (from a water fountain removal) protruding from a wall in a hallway on the Burncoat unit, placing residents at potential risk of injury. Findings include: Resident #3 was admitted to the facility in December 2019, with diagnoses including Dementia and Schizophrenia. Review of a Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #3 was severely cognitively impaired as evidenced by a Brief Interview of Mental Status (BIMS) score of three out of a total possible score of 15. On 3/19/25 at 9:34 A.M., the surveyor observed Resident #3 sitting on the edge of his/her bed eating breakfast. The surveyor also observed a large hole in the wall behind the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-25 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to coordinate vision care services for one Resident (#129) out of a total sample of 29 residents. Specifically, for Resident #129, the facility failed to schedule vision care appointments and ensure that the Resident was seen and received appropriate treatment to maintain vision abilities, when the Resident consented to and requested vision care services. Findings include: Review of the facility policy titled Consultant Services, dated April 2015, included: -identify and facilitate consultant services to meet the resident's needs, to ensure optimum care for each resident/patient through consultant services. -once the consultant is identified by the MD (medical doctor) and after the family has been notified and given the permission for the consult, the staff will call the consultant to notify him/her of the request and document response in medical record. Resident #129 was admitted to the facility in April 2024 with diagnoses including Complete Traumatic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-25 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide necessary care and services relative to enteral feeding (also known as tube feeding, is the delivery of nutrients directly into the stomach), for one Resident (#116), out of a total sample of 29 residents. Specifically, for Resident #116, the facility failed to label and date enteral feeds and fluids being administered to the Resident via Gastrostomy Tube (G-tube - tube placed directly into the stomach through an abdominal wall incision for administration of food, fluids, and medications) as required, to ensure the enteral nutrition administration was consistent with Physician orders and that the product had not exceeded the expiration date. Findings include: Review of the facility policy titled Nursing Policy & Procedure Manual: Enteral Feeding, dated 4/15, indicated the following: -Label formula and administration set with: >Date >Time >Resident's name >Nurse initials Resident #116 was admitted to the facility in January 2023,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 36 citations
  • Potential for harm · Dcited before2025-03-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to provide respiratory care and services consistent with professional standards of practice for one Resident (#91), out of a total sample of 29 residents. Specifically, for Resident #91, the facility failed to ensure that the oxygen concentrator was set at 2 liters per minute (LPM) as ordered by the Physician, when the Resident was observed with the oxygen concentrator set at 1.5 LPM. Findings include: Review of the AARC (American Association for Respiratory Care) Clinical Practice Guideline, updated 2014: https://www.aarc.org/wp-content/uploads/2014/08/08.07.1063.pdf indicates: -All oxygen must be prescribed and dispensed in accordance with federal, state, and local laws and regulations. -Oxygen is a medical gas and should only be dispensed in accordance with all federal, state, and local laws and regulations. -Undesirable results or events may result from noncompliance with Physicians' orders or inadequate instruction for oxygen therapy. -There is a potential in some spontaneously breathing hypoxemic patients…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-25 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to provide care and services consistent with professional standards of practice related to renal dialysis (procedure to remove waste products and excess fluid from the body when the kidneys stop functioning properly) for two Residents (#93 and #147), out of a total sample of 29 residents. Specifically, the facility failed to communicate and maintain ongoing documentation with the dialysis center to ensure that the dialysis center and the facility received the most current information pertaining to Resident's #93 and #147. Findings include: Review of the facility policy titled Hemodialysis, dated April 2015, included but was not limited to: -Communication between the facility and the hemodialysis center will occur using a communication book/sheet that consists of: >vital signs >Copy of MAR (Medication Administration Record) >any change of condition from last hemodialysis treatment -Documentation will be completed prior to dialysis treatment. -The communication book/sheet will be reviewed upon return from dialysis. 1. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-23 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, the Facility, (who had an in-house census of 148 residents) failed to ensure that the Director of Nurses (DON) did not serve as a charge nurse on a unit, when their daily occupancy rate was greater than 60 residents. Findings include: Review of the Facility's Job Description for the Director of Nursing Services, with a revision date of 10/2011, indicated the primary purpose of the position is to plan, organize, develop and direct the overall operation of the Nursing Services Department in accordance with federal, state, and local standards, guidelines, and regulations that govern the facility, and as may be directed by the Administrator and the Medical Director, to ensure that the highest degree of quality care is maintained at all times. Review of the Census Daily Report, dated 07/23/24, indicated the Facility Census was 148. Review of the Nursing Daily Schedule, dated 07/22/24, indicated the DON worked as a charge nurse on a unit, for the 11:00 P.M. through 7:00 A.M. (night) shift. During an interview on 07/23/24 at 3:13 P.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who's Comprehensive Care Plan and Hospital Discharge Summary indicated he/she required supervision with eating, the Facility failed to ensure they maintained a complete and accurate medical record when Certified Nurse Aides (CNAs) documented that Resident #1 was independent for eating and his/her CNA Care Card (used by the CNAs to determine individual care needs) was incomplete. Findings include: Resident #1 was admitted to the Facility in June 2024, diagnoses included status post mitral valve replacement (surgical procedure to replace a damaged heart valve), Diabetes Mellitus, and Dysphagia (difficulty swallowing). Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated Resident #1 was on a minced and moist diet with thin liquids and required supervision with eating. Review of Resident #1's Activities of Daily Living (ADL) Care Plan, dated 06/13/24, indicated Resident #1 required staff supervision with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-23 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide coverage as required by a Registered Nurse (RN) for at least eight consecutive hours a day for seven days a week. Specifically, the facility was unable to provide evidence that a Registered Nurse (RN) was scheduled and worked for a minimum of eight hours during the 24-hour period on Monday 1/1/2024, when no staffing waivers were in place. Findings include: Review of the facility's daily Nurse Staff Schedule provided to the surveyor by Administration for the period of 12/16/23 to 1/16/24, indicated that no RN had been scheduled to work on Monday 1/1/24 and there were no licensed nursing staff call-outs reported. During an interview on 1/17/24 at 3:22 P.M., the Scheduler said the facility does not use agency staff. She said if there is a call out by a scheduled Registered Nurse and another RN was not available in the facility, she will contact the Director of Nurses (DON) to come in and cover as the DON lives nearby. The scheduler stated that no calls were placed to the DON requesting coverage on 1/1/24. The surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-23 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that Minimum Data Set (MDS) assessments were accurately completed to reflect the status for six Residents (#97, #141, #39, #40, #24 and #13), in a total sample of 31 residents. Specifically, the facility staff failed to accurately reflect on the MDS assessment that: 1. For Resident #97, that he/she was not receiving dialysis services (a treatment that helps your body remove extra fluid and waste products from your blood when the kidneys are not able to) while residing in the facility. 2. For Resident #141, to document, Not Rated instead of continence (ability to control bladder movements), when the Resident had a foley catheter (a tube inserted to drain urine from the bladder). 3. For Resident #39, that he/she did not have a diagnosis of Pneumonia and Septicemia during the MDS assessment time frame 4. For Resident #40, that criteria had been met for Serious Mental Illness (SMI) when the Resident had been identified as having SMI through the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-23 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, policy and record review, the facility failed to ensure that three licensed nursing staff (Unit Manager #2, Nurse #5 and Nurse #6), out of a sample of five licensed nursing staff, completed the specific competencies and skill sets necessary to care for residents' needs as identified for one Resident (#102). Specifically, the facility failed to ensure: 1. that nursing staff competencies for three licensed nursing staff (Unit Manager [UM] #2, Nurse #5 and Nurse #6) were completed as necessary to provide safe nursing and related services for facility residents. 2. that Resident #102 could receive dialysis catheter care from licensed nursing staff who were able to demonstrate that they possess the competency to use emergency dialysis equipment in a manner that accomplishes their purpose. Findings include: 1. Review of the Facility Assessment, dated November 2023 indicated: Staff Training/Education included but not limited to the following Nurse Competencies: -Cardiovascular, Respiratory assessment and monitoring -Gastrointestinal (GI),Gastrocult testing, use of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and National Standards reviewed, the facility failed to provide a safe, sanitary environment for all residents, staff, and visitors and failed to control the source of potential infection on one Unit (Tatnuck) out of five units observed and the rooms of three Residents (#115, #12, and #248). Specifically, the facility failed to: 1. Adequately clean Resident's #115, #12, and #248 rooms of rodent droppings when rodent infestation in the rooms was well known to the facility. 2. Implement cleaning techniques for rodent droppings according to National Standards in order to reduce the risk of infection for all individuals on the Unit. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidelines, titled How to Clean up After Rodents, dated 1/3/23, indicated the following: -Diseases are mainly spread to people from rodents when they breathe in contaminated air. -CDC recommends you NOT vacuum (even vacuums with a HEPA filter) or sweep rodent urine,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that one Resident (#40) out of a total sample of 31 residents was treated with dignity and respect. Specifically, the facility staff failed to intervene as needed when residents on the Tatnuck Unit directed yelling, using profane language, and name-calling at Resident #40. Findings include: Resident #40 was admitted to the facility in February 2018 with diagnoses including Schizoaffective Disorder (mental disorder characterized by abnormal thought process and unstable mood), Bipolar Disorder (mental health condition that can cause extreme mood swings), and Dementia (loss of cognitive functioning to such an extent that it interferes with a person's daily life and activities). Review of Resident #40's Minimum Data Set Assessment (MDS), dated [DATE], indicated the following: -The Resident was severely cognitively impaired, as evidenced by a total score of three out of 15 possible points on the Brief Interview for Mental Status (BIMS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record and policy review, the facility failed to prohibit and prevent abuse and retaliation following the reporting of an alleged violation to law enforcement for two Residents (#77 and #248) . Specifically, the facility staff failed to intervene when Resident #248 used verbal threats and threatening physical gestures towards Resident #77, after Resident #77 filed charges with law enforcement against Resident #248, relative to a previous physical altercation between the two Residents that resulted in right eye injury to Resident #77. Findings include: Review of the facility's policy, titled Resident to Resident Altercation, dated April 2015, indicated the following: -It was the facility's policy to create and maintain a safe environment for all residents. -The resident pre-admission screening process will include an evaluation of the person's physical, emotional and behavioral history and present status. -Care plans should include behavior management strategies that utilize the least restrictive intervention before and after any incident and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to re-submit a Level 1 Preadmission Screening and Resident Review (PASARR- is a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care. PASARR requires that: 1) all applicants to a Medicaid-certified nursing facility be evaluated for serious mental disorder and/or intellectual disability, 2) be offered the most appropriate setting for their needs [in the community, a nursing facility, or acute care setting], and 3) receive the services they need in those settings) when it was identified that one Resident (#15) out of a total sample of 31 residents, had a serious mental illness (SMI). Finding include: Resident #15 was admitted to the facility in March 2022. Review of Resident #15's Diagnosis Report dated 1/17/24, indicated that on 5/5/22 a diagnosis of Undifferentiated Schizophrenia (a mental disorder that may result in some combination of hallucinations, delusions, and extremely disordered thinking and behavior that impairs daily functioning) was added to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure timely development and implementation of care plans relative to fall prevention and trauma informed care for two Residents (#66 and #28) out of a total sample of 31 residents. Specifically, the facility staff failed: 1. For Resident #66, to develop a fall prevention care plan when the Resident had been identified on admission to the facility, on a fall risk assessment, as being at risk for falls, and the Resident also sustained two separate falls in the facility. 2. For Resident #28, to develop and implement a care plan for the Resident who had a known history of trauma, and account for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the Resident. Findings include: 1. Review of the facility policy titled Falls Management, revised August 2018, indicated the following: -Residents who are identified to be at risk on the admission fall risk evaluation will have a fall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide activities as scheduled, on the Tatnuck Unit and to meet the needs of three Residents (#12, #40, and #248), in a total sample of 31 residents, based on their comprehensive assessments and preferences. Specifically, the facility failed to: 1. Provide an activity to Residents on the Tatnuck Unit during the time an activity was scheduled to occur. 2. Alert Residents #12, #40, and #248 of a change in the activity schedule from a group discussion activity to a food social group activity. 3. Invite Residents #12, #40, and #248 to participate in a food social group activity when the Residents had preferences for food related activities. Findings include: 1. Resident #12 was admitted to the facility in November 2016 with a diagnosis of Dementia. Review of Resident #12's Minimum Data Set (MDS) Assessment, dated 12/12/23, indicated the Resident was moderately cognitively impaired as evidenced by a Brief Interview for Mental Status (BIMS) score of 12 out of 15 possible points. Review of Resident #12's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide proper assistive devices to maintain hearing abilities for one Resident (#28) out of a total sample of 31 Residents. Specifically, for Resident #28, the facility failed to follow-up on an Audiology recommendation for hearing aids. Findings include: Resident #28 was admitted to the facility in December 2017, with diagnoses including: Unspecified Hearing Loss, Unspecified Ear and Sensorineural (a type of hearing loss caused by damage to the inner ear or auditory nerve) Hearing Loss Bilateral (hearing loss in both ears). Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated that Resident #28 was cognitively intact as evidenced by a score a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS). During an interview on 1/16/24 at 9:15 A.M., Resident #28 said that his/her hearing is bad in his/her left ear and that he/she has been waiting for a hearing aid for years and was not sure why it has taken so long. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide adequate nutritional care and services for one Resident (#79), out of a total sample of 31 residents. Specifically, the facility staff failed to identify and address an unplanned significant weight loss for Resident #79 when the Resident had been identified as being at risk for nutritional decline. Findings include: Review of the facility policy titled Weights dated August 2015 indicated the following: -Residents will be weighed monthly unless clinically indicated. -All weight loss/gain of three pounds or more for a resident weighing 100 pounds or less and weight loss/gain of five pounds or more for residents weighing 100 pounds or more requires a reweigh for verification. A reweigh is done on the same scale, with a licensed nurse present. -If a significant weight loss/gain is identified (greater than five percent in 30 days or greater than ten percent in six months), the IDT (Interdisciplinary Team), Dietitian, Physician and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, policy and record review, the facility failed to ensure that one Resident (#102) out of a total sample of 31 Residents, received dialysis care consistent with professional standards of practice. Specifically, the facility failed to: 1. monitor and track the Resident's actual fluid intake as ordered. 2. to provide bedside equipment and supplies necessary to manage a medical emergency for a hemodialysis (machine that filters waste, salt and fluid from the blood when the kidneys can no longer function) access site. Findings include: Resident #102 was admitted to the facility in March 2022 with a diagnosis of End Stage Renal Disease (ESRD - a condition in which the kidneys stop functioning on a permanent basis). 1.Review of the facility policy titled Hemodialysis, dated April 2015, indicated but was not limited to: -Fluid Balance >If a Resident is placed on fluid restriction, monitor intake. >Allocate fluids to be given by nursing and dietary with amounts per shift. Review of the January 2024 Physician's orders included the following: -Fluid restriction to 1500…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record and policy review, the facility failed to ensure that performance reviews were completed every 12 months and regular in-service education was provided based on the outcome of the reviews, for two Certified Nurses Aides (CNAs #6 and #7) out of a sample of three CNAs. Specifically, the facility failed to ensure that expectations, individual performance, and training requirements were communicated to CNA #6 and CNA #7 through the annual performance appraisal process as required. Findings Include: Review of the Facility Assessment, dated November 2023, indicated: -Staff Training/Education included the following: >Required in-service training for nurse aides. >In-service training must address areas of weakness as determined in Nurse Aides' performance reviews and facility assessment and may address the special needs of residents as determined by facility staff. Review of the facility policy titled Performance Appraisals, last revised February 2010, indicated: -The facility will evaluate the job performance of each employee on a periodic basis. -Department Heads…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, policy and record review, the facility failed to meet the nutritional needs for one resident (Resident #348) out of a total sample of 31 residents. Specifically, the facility staff failed to communicate and implement the Registered Dietitian (RD) recommendations to ensure that additional sandwiches were added to Resident #348's meal trays for improved nutritional intake and weight gain. Findings include: Review of the facility policy titled Food and Dining Service, dated April 2015, indicated the following: -The objective of food service is to supply to the resident/patient a diet comparable with his/her needs. -The responsibility of determining the residents/patients' dietary needs is the Physician, the Nurse in charge, and the Dietitian. -Cycle menus are prepared by the Dietitian for all diets. -Therapeutic diets are planned by a qualified Registered Dietitian. Resident #348 was admitted to the facility in January 2023 with the following diagnoses: Sepsis (presence of harmful microorganisms in the blood) and Cutaneous Abscess (localized collection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, policy and record review, the facility failed to maintain accurate medical records to reflect the status of the residents for two Residents (#130 and #141) out of a total sample of 31 residents. Specifically, the facility staff completed the following inaccurate documentation on the Treatment Administration Record (TAR): 1. For Resident #130, that his/her oxygen (O2) tubing had been changed. 2. For Resident # 141, that his/her foley catheter (a thin flexible tube placed through the urethra that carries urine from the bladder to outside of the body) had been changed every night shift. Findings include: Review of the facility's policy titled Oxygen Administration Nasal Cannula, revised November 2020, indicated to replace and date the nasal cannula (tubing inserted into the nose to deliver supplemental Oxygen from an Oxygen delivery device) and tubing weekly or when visibly soiled or damaged. Review of the facility's policy titled Nursing Documentation, dated February 2016, indicated: -Notes should be clear, concise, and not subject to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, records reviewed and policy review, the facility failed to ensure that the Pneumococcal Vaccine was offered to and/or administered to two Residents (#87 and #123) out of five applicable residents, in a total sample of 31 Residents, placing them at risk for contracting facility acquired Pneumonia. Findings include: Review of the facility policy titled Immunization of Residents, dated July 2017, indicated the following: -All eligible residents will be offered the .Pneumococcal Vaccine unless medically contraindicated. -Each resident or their responsible party will be asked on admission if they have previously had any Pneumococcal Vaccinations. -The Pneumococcal Conjugate Vaccine (PCV) will be offered to all eligible residents. -Adults who have received PPSV23 (Pneumococcal Polysaccharide Vaccine Version 23) only may receive a PCV greater than a year after their last PPSV23 dose. Review of the Centers for Disease Control and Prevention (CDC) Pneumococcal Vaccine Timing for Adults Schedule,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure that its staff accurately identifed advance directives relative to life sustaining treatment for one Resident (#119) out of a total sample of 30 residents. Specifically, the facility failed to ensure its staff accurately identified the wishes of the Resident and/or his/her invoked healthcare proxy (HCP) relative to whether or not the Resident wished to be a full code (resuscitated - action taken to revive someone from death, and/or intubated/ventilated - action taken to cause air to enter into one's body when they cannot breathe on their own) in the event that his/her heart stopped and/or he/she was in respiratory distress. Findings include: Review of the facility's policy titled, Medical Orders for Life Sustaining Treatment (MOLST- form that converts one's wishes regarding life sustaining treatment into medical orders), dated [DATE], included the following: - The purpose was to provide an outline for the process to follow when a resident was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews, the facility failed to ensure that its staff: a) notified the Physician/Non Physician Practitioner (NPP) of changes in the condition of two Residents (#71 and #151) and b) notified the healthcare proxy (HCP) of a change in condition for one Resident (#119) out of 30 total sampled residents. Specifically, the facility failed to ensure that its staff: 1) notified the Physician/NPP that Resident #151 did not receive Suboxone (buprenorphine - nalaxone; medication used to treat opioid dependence) as ordered over two consecutive days, 2) notified the HCP of one Resident's (#119) change in condition after a fall which required medical treatment, and 3) notified the Physician/NPP of a wound on Resident's # 71's hand, and obtained orders for treatment of the wound. Findings include: Review of the facility's policy titled: Condition Significant Change, dated April 2015, included the following: - Staff would communicate with the physician, resident, and family regarding changes in condition and provide timely communication of each resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, record review, and policy review, the facility failed to ensure that its staff investigated and reported a resident to resident altercation for one Resident (#10) out of a total sample of 30 residents. Findings include: Review of the facility policy titled, Resident to Resident Altercation, dated April 2015, included but was not limited to the following: -Policies will be in place to investigate and follow up on any incident of resident to resident altercations in an objective, timely, and complete fashion. -All staff are to report any suspected resident to resident altercations immediately to their supervisor. -All staff are to ensure the safety, welfare, and privacy of all residents involved in an altercation during and after the investigation process. -The reporting of resident to resident altercations will adhere to the Department of Public Health (DPH) guidelines which state that any incident which seriously affects the health or safety of the individual needs to be reported. Resident #10 was admitted to the facility in March 2022. Review of Nurse Progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-11 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure that its staff completed: a) a fall evaluation assessment following a fall, and b) the Resident's Minimum Data Set (MDS) assessment accurately to reflect the Resident's updated status related to fall history, for one Resident (#23) out of a total sample of 30 residents. Findings include: Resident #23 was admitted to the facility in February 2021. Review of the Resident's clinical record indicated that the Resident fell on 2/7/22. a) Review of the facility policy titled Falls Management, revised August 2018, indicated that: - A fall risk evaluation will be conducted on each resident/patient .following a fall. Review of the Resident's clinical record did not show any evidence of a fall evaluation assessment conducted following the Resident's fall on 2/7/22. During an interview on 7/7/22 at 1:39 P.M., the Director of Nurses (DON) said that a fall risk evaluation should have been completed for the Resident after the Resident fell on 2/7/22 but one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure that its staff developed a baseline care plan within 48 hours of admission to the facility for one Resident (#119) out of 30 total sampled residents. Findings include: Review of the facility policy titled, Care Plan - Baseline, dated November 2017, included that the baseline care plan was to be developed within 48 hours of a resident's admission to the facility, as a guide for care until the comprehensive care plan was developed. Resident #119 was admitted to the facility in May 2022. Review of the clinical record indicated that no baseline care plan had been developed for Resident #119 within 48 hours of admission to the facility and that a comprehensive care plan had not been developed in its place. During an interview on 7/6/22 at 4:11 P.M., the Assistant Director of Nursing (ADON) said that baseline care plans were required to be developed for all residents within 48 hours of admission to the facility and that they were pertinent to the residents' immediate care needs until the comprehensive care plan was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to ensure its staff assisted one Resident (#133) in obtaining an assistive device for hearing, out of a total sample of 30 residents. Findings include: Resident #133 was admitted to the facility in October 2013 with a diagnosis of legal blindness. Review of a Minimum Data Set (MDS) assessment, dated 6/1/22, indicated the Resident to be moderately cognitively impaired, as evidenced by a Brief Interview of Mental Status (BIMS) Score of 10 out of a possible total score of 15. Review of the current Physician Orders indicated an order for Audiology consult as needed, initiated on 5/25/21. Review of a Health Drive Audiology consult, dated 5/4/22, indicated the following reason for referral: Newly decreased participation in social activities including decreased interaction. Presents as HOH (hard of hearing). Further review of the Audiology Consult indicated the Resident exhibited moderately severe to profound sensorineural hearing loss (hearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure its staff provided appropriate care and services for one Resident (#71), relative to a wound on the Resident's left hand, in a total sample of 30 residents. Findings include: Resident #71 was admitted to the facility in March 2022. Review of the Minimum Data Set (MDS) assessment, dated 4/4/22, indicated the Resident was cognitively intact as evidenced by a Brief Interview of Mental Status (BIMS) score of 14 out of 15. During an interview on 7/5/22 at 12:53 P.M.with the Resident, the surveyor observed a dressing on Resident #71's left hand. It was a gauze wrap around the palmar (palm) area and dorsal (top) area of the left hand, and anchored around the thumb. The Resident said he/she caught the hand in a door jam and has had the same dressing on it for a week. He/she said it was a blood blister on the top of his/her hand. The dressing had no date/time on it. On 7/6/22 at 11:30 A.M., the surveyor observed Resident #71 in the smoking area. He/she had a dressing on the left hand, with no date/time. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews, the facility failed to ensure that its staff provided an environment as free of accident hazards as possible for three Residents (#28, #91, and #119), out of 30 total sampled residents. Specifically, the facility failed to ensure its staff: 1) developed a care plan, implemented effective interventions, and provided adequate supervision for Resident #119 when he/she was identified as being at risk for falls, which resulted in a fall where the Resident sustained an abrasion (surface layers of the skin scraped away), 2) assessed Resident #28 for self administration of medication prior to leaving a topical medication with the Resident in his/her room at the bedside for the Resident to self administer, and 3) made certain that Resident #91 did not smoke cigarettes while he/she wore a nicotine transdermal patch (nicotine patch applied to the skin to help one stop smoking). Findings include: 1. For Resident #119, the facility failed to ensure its staff developed a care plan, implemented effective interventions, and provided adequate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and policy review, the facility failed to ensure that its staff provided care consistent with professional standards, related to the changing of oxygen tubing, for one Resident (#10) out of a total sample of 30 residents. Findings include: Review of the facility policy titled, Oxygen Administration Nasal Cannula, dated November 2020, indicated to replace and date cannula tubing weekly or when visibly soiled or damaged. Resident #10 was admitted to the facility in March 2022, with the following diagnoses: COPD (chronic obstructive pulmonary disease), chronic respiratory failure with hypercapnia (excessive carbon dioxide in the blood stream) and Emphysema (a condition in which air is abnormally present within the body tissues). Review of a Minimum Data Set (MDS) assessment, dated 6/6/22, indicated Resident #10 was cognitively intact based on a score of 15 out of 15 on the Brief Interview for Mental Status (BIMS). On 7/6/22 at 4:15 P.M., Resident #10 was observed in bed, on 3 liters per minute (L/min) of oxygen administered via nasal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-11 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure that its staff: 1) managed the scheduling of medications, including insulin, around one Resident's (#71) dialysis schedule in coordination with the physician orders and, 2) ensured that an emergency kit (Ekit) was provided at the bedside for one Resident (#9) who received dialysis services in the event that there was any leakage from the resident's dialysis port site, out of a total sample of 30 residents. Findings include: 1. Resident #71 was admitted to the facility in March, 2022 with a diagnosis of ESRD (end stage renal disease -when the kidneys no longer function well enough to meet a body's needs). Review of the Physician's orders, active as of 7/7/22, indicated the Resident went to dialysis (the process of removing excess water, solutes, and toxins from the blood through a port from people whose kidneys can no longer perform these functions naturally) on Monday, Wednesday, and Friday with a pickup time of 8:45 A.M. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-11 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure that its staff documented in the medical record that the recommendations from the Pharmacist's drug regimen review had been reviewed by the Physician and what, if any, action had been taken to address them, for two Residents (#49 and #51) in a total sample of 30 residents. Findings include: 1. Resident #49 was admitted to the facility in October 2020. Review of the record indicated a current order initiated 3/1/21, for Trazodone (antidepressant) 100 milligrams (mg), give two tablets at bedtime for insomnia. Review of a Consultant Pharmacist Recommendation to Prescriber form, dated 5/27/22, indicated the pharmacist recommended the Physician review the use of 200 mg of Trazodone for Resident #49 and consider a gradual dose reduction (GDR) or document the clinical rationale for why a GDR would impair the resident's function or cause psychiatric instability. Further review of the form indicated the section of the form, titled Physician/Prescriber Response, was not completed or signed. Review of the record did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-11 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to ensure that its staff implemented the dietary plan of care to provide almond milk, ordered for therapeutic benefit for one Resident (#9) out of a sample of 30 residents. Findings include: Resident #9 was admitted to the facility in June of 2021 with the following diagnoses: ESRD (End Stage Renal Disease) and dependence on renal dialysis. Review of a Minimum Data Set (MDS) assessment dated [DATE] indicated the Resident was cognitively intact as evidenced by a Brief Interview of Mental Status Score (BIMS) of 15 out of a possible total score of 15. Review of the Resident's dietician consultant note dated 6/20/22 indicated that the Resident trialed almond milk and he/she liked the unflavored almond milk. Review of the Resident's progress note titled Nutrition Annual assessment dated [DATE] indicated that the Resident's PO4 (phosphate) level was very high (HH) due to high volumes of milk consumed and that the Resident had trialed unsweetened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Past Non-Compliance
  • Potential for harm · D2022-07-11 · tag F0920 — isolated
    Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure that its staff provided adequate space and furnishings for resident dining on one of four units. Findings include: Review of the census provided to the surveyor team on 7/5/22, day one of survey, indicated the census on the Transitional Care Unit (TCU) was 30 residents. On 7/5/22 at 9:25 A.M., during an observation of breakfast, the surveyor observed six intravenous (IV) medication poles stored in the designated dining area of the TCU. Four residents were seated at a square table. There was an additional empty rectangular table in the room with six chairs. No other tables for dining were observed. Four of the six unoccupied chairs with the rectangular table were loose and wobbled easily, and the formica/ linoleum on top of the table was peeling and lifting along the perimeter of the table. On 7/5/22 at 12:47 P.M., the surveyor observed three residents in the dining area at the square table with coffee and other beverages. All other residents were eating in their rooms. On 7/6/22 at 1:15 P.M., the surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-03-25 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure that the Notice of Medicare Non-Coverage (NOMNC: notice issued to a resident who is receiving benefits under Medicare Part A when all covered services end) was accurately issued for one Resident (#130) out of three applicable residents, out of a total sample of 29 residents. Specifically, for Resident #130, the facility failed to ensure that a paper copy of the NOMNC was provided to the Resident's responsible party as required. Findings include: Review of the Form Instructions for the Notice of Medicare Non-Coverage (NOMNC) Centers for Medicare and Medicaid Services (CMS-10123), indicated the following: -Regardless of whether a paper or electronic version is issued and regardless of whether the signature is digitally captured or manually penned, the beneficiary must be given a paper copy of the NOMNC, with the required beneficiary-specific information inserted, at the time of electronic notice delivery. -The date of the conversation is the date of the receipt of the notice. Confirm the telephone contact by written…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-03-25 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to accurately complete the Minimum Data Set (MDS) Assessments for two Residents (#49 and #67) out of a total sample of 29 Residents. Specifically: 1. For Resident #49, the facility coded the Resident as utilizing an external catheter during the observation period for the MDS assessment, when he/she did not utilize an external catheter. 2. For Resident #67, the facility failed to accurately code that the Resident was utilizing an antidepressant medication (Trazodone) during the observation period for the MDS assessment. Findings include: 1. Review of the Centers for Medicare and Medicaid Services (CMS) Long-Term Care Facility Resident Assessment Instrument (RAI) User's Manual version 1.19.1 dated October 2024 indicated the following: -Examine the resident to note the presence of any urinary or bowel appliances. -Review the medical record, including bladder and bowel records, for documentation of current or past use of urinary or bowel appliances. -Check…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2022-07-11 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interview, the facility failed to ensure that its staff encoded and transmitted discharge Minimum Data Set (MDS) assessments for five Residents (#2, #3, #4, #5, and #46) out of six applicable residents. Findings include: 1. Review of the record indicated Resident #2 was discharged to the community on 1/21/22. Further review indicated a discharge MDS had not been encoded and transmitted as required. 2. Review of the record indicated Resident #3 was discharged from the facility on 4/21/22. Further review indicated a discharge MDS had not been encoded and transmitted as required. 3. Review of the record indicated Resident #4 was discharged from the facility on 2/9/22. Further review indicated a discharge MDS had not been encoded and transmitted as required. 4. Review of the record indicated Resident #5 was discharged from the facility on 4/8/22. Further review indicated a discharge MDS had not been encoded and transmitted as required. 5. Review of the record indicated Resident #46 was discharged to the community on 6/3/22. Further review indicated a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to ATHENA HEALTHCARE SYSTEMS — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.5+0.5 vs chain
Health inspection 2 of 51.7+0.3 vs chain
Staffing 2 of 52.1-0.1 vs chain
Quality measures 4 of 52.5+1.5 vs chain
The other 21 homes this chain runs (chain average 1.5★, per CMS)
1 of 5AdviniaCare Orchard, LLCEast Providence, RI 1 of 5Cape Regency Rehabilitation & Health Care CenterCenterville, MA 1 of 5Civita Care BayviewWaterford, CT 1 of 5Civita Care NorthbridgeBridgeport, CT 1 of 5Civita Care Sheriden WoodsBristol, CT 1 of 5Lanessa Extended CareWebster, MA 1 of 5Marlborough Hills Rehabilitation & Health Care CenMarlborough, MA 1 of 5Northwood Rehabilitation & Healthcare CenterLowell, MA 1 of 5Oxford Rehabilitation & Health Care CenterHaverhill, MA 1 of 5Southeast Rehabilitation & Skilled Care CenterNorth Easton, MA 1 of 5Southshore Health Care CenterRockland, MA 1 of 5Wadsworth Glen Health Care And Rehabilitation CentMiddletown, CT 1 of 5Worcester Rehabilitation & Health Care CenterWorcester, MA 2 of 5AdviniaCare Waterview Villas, LLCEast Providence, RI 2 of 5Berkshire Rehabilitation & Skilled Care CenterSandisfield, MA 2 of 5Cape Heritage Rehabilitation & Health Care CenterSandwich, MA 2 of 5Plymouth Rehabilitation & Health Care CenterPlymouth, MA 2 of 5Southbridge Rehabilitation & Health Care CenterSouthbridge, MA 2 of 5Webster Manor Rehabilitation & Health Care CenterWebster, MA 3 of 5Tremont Rehabilitation & Skilled Care CenterWareham, MA 4 of 5Civita Care MeadowbrookGranby, CT

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ATHENA HEALTH CARE SYSTEMS MA III LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2014
CHAKALOS-SANTILLI, VALERIEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST6%since 07/01/2015
CURTIS, DIANEIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/01/2014
MOSIER, MICHAELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE7%since 06/01/2014
SANTILLI, LAWRENCEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER62%since 10/04/2019
SENRA, PRISCILLAIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/15/2020
ATHENA HEALTH CARE ASSOCIATES, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2014

CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$18.5M
Net patient revenuemost recent cost report
+7.4%
Operating marginrevenue minus expenses
$1.2M
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 89%Medicare 3%Other / private 9%

About 89% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$307per resident / day
operating cost
$9,323per month
≈ monthly operating cost
$331per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225390. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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