Valley Springs Rehabilitation And Health Center
228 Pointer Trail West, Van Buren, AR 72956 · For profit - Limited Liability company · 105 certified beds · (479) 474-5276 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (31% vs 45% nationally) — better care continuity
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (26) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- about 71% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.5% | 9.5% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.3% | 4.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.6% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 1.4% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.9% | 3.9% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 4.2% | 10.1% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 39.2% | 21.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.9% | 96.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.4% | 4.2% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 10.5% | 13.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 7.7% | 10.9% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.6% | 1.3% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 86.4% | 77.7% | 79.4% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.24 | 2.01 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.45 | 2.13 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
42.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 30 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 30% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 42.5%CMS range 27.6–58.2 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.9%CMS range 6.9–16.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.25 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 105 beds and averages 81.8 residents a day — about 78% occupied, or roughly 23 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.71 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.25 hrs/resident/day on weekends vs 3.90 on weekdays — 17% thinner on weekends. RN hours go from 0.49 to 0.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 31% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
26 citations, most serious first. The 11 most serious are shown; the remaining 15 are one tap away and print in full.
- Immediate jeopardy · Jcited before2022-09-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure training, assessments, and physician orders were implemented to prevent wheelchair harness injury for 1 (Resident #1) of 1 sampled resident whose neck was caught on the chest harness causing a small red area on his [NAME] apple. The Administrator was notified of the Past IJ (Immediate Jeopardy) on 09/22/22 at 9:36 AM, and the facility failed to ensure scissors were not in the possession of 1 (Resident #51) of 5 (Residents #51, #33, #78, #8 and #39) sampled residents who resided on the Secure Unit to ensure the safety of the residents who were ambulatory and resided on the Secure Unit. These failed practice had the potential to affect 0 residents as no residents at this time had a wheelchair with a harness and/or seatbelt as documented on a list provided by the Administrator on 09/22/22 and 14 residents who resided on the Secure Unit as documented on a list provided by the Administrator on 09/19/22. The findings are: 1.Resident #1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-24 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, facility document review, and facility policy review, it was determined that the facility failed to ensure the comprehensive care plan addressed and individualized appropriate care and services for 2 (Residents #27, #236,) of 26 sample mix residents reviewed for care plan. The findings are: 1. Review of Resident #27's admission Record with a date of 4/3/2024 noted the resident had a diagnosis of dementia. Review of Resident #27's Care Plan, with a date of 4/3/2024 did not note dementia care or medications with black box warnings. Review of Resident #27's admission Nursing Evaluation dated 6/19/2024 noted Diagnosis: 10. Neurological: Non-Alzheimer's dementia. B. Diagnosis MDS list: Non-Alzheimer's dementia. Review of Resident #27's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/28/2024 noted a score of 3 (00-07 indicates severe cognitive impairment) on the Brief Interview for Mental Status (BIMS), and the resident had a diagnosis of non-Alzheimer's dementia. It also noted the resident was currently taking insulin,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-24 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility document review, it was determined that the facility failed to ensure resident ' s physician orders for a breathing device (bipap) had instructions for monitoring and frequency of use for 1 (Resident #236) of 1 sample mix residents with orders for bi-pap machine and to ensure fall assessments were completed for 1 (Resident #6) of 1 sample mix resident reviewed for fall assessments. The finding are: 1. During an observation on 1/21/25 at 11:56 AM, this surveyor observed Resident #236 with an oxygen concentrator in the room running at five (5) liters per minute (LPM). A breathing device used to treat sleep apnea (Bilevel Positive Airway Pressure (Bi-pap)) was also observed in the resident ' s room. Review of Resident #236's admission Record dated 1/7/2025 noted the resident was admitted with diagnoses of acute respiratory failure with low oxygen (hypoxia), chronic obstructive pulmonary disease (COPD), and obstructive sleep apnea. Review of the admission Nursing Evaluation dated 1/7/2024 noted 8. Review of Systems A.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-24 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility policy review, the facility failed to ensure food stored in the freezer was covered or sealed; manufacturer's instructions were followed; 1of 2 ice machines on B-Hall was maintained in clean and sanitary condition; the kitchen floor and door frames were maintained in good repair and were free of chips, paint peeling, stains and rust; baseboards were secured and were maintained in clean sanitary conditions; and dietary staff washed their hands before handling clean equipment or food items for 2 of 2 meals observed. The findings are: 1. On 1/21/2025 at 10:33am during the initial tour of the kitchen, Dietary [NAME] (DC) #1 was asked to pull out the grease trap under the stove top. DC #1 pulled the slide out drawer beneath the stove top and the aluminum foil covering the top was covered in a 16-inch by 6-inch area of charred food particles and spillage. DC #1 was asked how often the grease traps were cleaned. DC #1 said that the grease traps were checked and cleaned once per week. DC #1 confirmed that the grease traps were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-24 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, facility document review, and facility policy review, it was determined that the facility failed to ensure staff maintained hand hygiene during meal service while on the secured unit to prevent cross contamination and to ensure an indwelling catheter was kept out of a resident ' s trash can and was kept off of the floor for 1 (Resident #79) of 2 (Resident #79, #82) sample mix residents with indwelling catheters. The findings are: During an observation of Resident #79 on 1/21/25 at 2:23 PM, this surveyor observed the resident lying in bed on their left side. An indwelling catheter tube draining yellow urine was observed sitting in the resident ' s trash can. Review of Resident #79's Care Plan dated 1/5/2025 noted the resident required partial to moderate assistance with toileting hygiene and helper does all the effort. Resident #27 had an indwelling catheter related to enlarged prostate. Review of Resident #79's quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 1/12/2025 noted the resident had neurogenic bladder. Section H0100.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-24 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, record review, and facility document review, it was determined that the facility failed to ensure a comprehensive assessment accurately reflected a resident ' s status and needs for 1 (Resident #236) of 1 sample mix residents reviewed for comprehensive care plan development. The findings are: During an observation on 1/21/25 at 11:56 AM, this surveyor observed Resident #236 with an oxygen concentrator in the room running at five (5) liters per minute (LPM). A breathing device used to treat sleep apnea (Bilevel Positive Airway Pressure (Bipap)) was also observed in the resident ' s room. Review of Resident #236's admission Record dated 1/7/2025 noted the resident was admitted with diagnoses of acute respiratory failure with low oxygen (hypoxia), chronic obstructive pulmonary disease (COPD), and obstructive sleep apnea. Review of the admission Nursing Evaluation, dated 1/7/2024, noted 8. Review of Systems A. Respiratory: 5. Does the resident have, need or use any of the following? a. Oxygen c. CPAP. 5c. CPAP/ BiPAP/ Trilogy specify (order, frequency,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-24 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, facility document review, it was determined that the facility failed to complete a Preadmission Screening and Resident Review (PASRR) for 1 (Resident #24) of 2 sample residents reviewed for PASRR, to ensure the resident received the needed care and services in the most appropriate setting. The findings are: On 01/23/2025 at 2:53 PM, the Administrator stated the facility did not have a policy for PASRR and goes by the Centers for Medicare and Medicaid Services (CMS) policy. Review of Resident #24's Division of Medical Services (DMS) 787 dated 1/22/2019 noted in Section II the resident had diagnoses of psychosis and dysthymia (depressive disorders). The DMS 787 also documented the resident had a diagnosis of dementia in answer to Section II question number 7. This DMS-787 was accompanied by a letter from [State Designated Professional Associates] that requested further information before it could be processed. Review of Resident #24's DMS-780 dated 6/30/2022 noted the Diagnostic and Statistical Manual of Mental Disorders- Fourth Edition- (DSM-IV)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility document review, it was determined that the facility failed to ensure fall mats were maintained in good condition for 1 (Resident #82) of 1 sample mix resident whose fall mats were observed. During an observation of Resident #82 on 1/21/25 11:11 AM, this surveyor observed the resident lying in bed on their back at a forty-five (45) degree angle. A fall mat was present on one side of the bed. One side of the bed was against the wall, with a fall mat approximately 6-8 inches away from the other side of the bed. The fall mat was observed to have rips/tears on it. Review of Resident #82's Care plan dated 1/3/2024 noted the resident was at risk for falls related to impaired safety awareness. The resident was documented as having falls on: 8/29/2024 fall- Intervention on 8/29/2024 noted dysem (non-slip material) to wheelchair 9/03/2024 fall- Intervention on 9/03/2024 noted fall mat 9/12/2024 fall- Intervention on 9/12/2024 noted medication review 9/25/2024 fall- Intervention on 9/25/2024 staff instructed resident not to be left…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-24 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, facility document review, and facility policy review, it was determined the facility failed to ensure necessary care and services were provided related to dementia care, as evidenced by failure to ensure residents were assessed prior to admission to a closed unit to determine if placement on the unit was appropriate for the resident and failure to ensure sufficient staff with training in care of residents with dementia and behaviors were available to provide care to the residents who resided on the closed unit in accordance with the comprehensive assessments and plans of care for 1 (Resident #27) of 7 (Residents #1, #2, #4, #6, #12, #19, and #27 ) case mix residents who had behaviors and resided on the closed unit. The findings are: Review of Resident #27's admission Record with a date of 4/3/3034 noted the resident had a diagnosis of dementia. Review of Resident #27's Care Plan, with a date of 4/3/2024 did not note dementia care. Review of Resident #27's admission Nursing Evaluation dated 6/19/2024 noted Diagnosis: 10. Neurological: Non-…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-12-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure food stored in the refrigerator and freezer was covered or sealed to prevent potential contamination or freezer burn; kitchen floors were clean; and facial hair was covered. This failed practice had the potential to affect 92 residents who received meal trays from the kitchen. The findings are: On 12/17/23 at 10:58 AM, in the freezer there were 6 pork fritters in an open bag with no date on it; 5 pancakes in a bag not sealed that was dated 11/29/23; 4 hamburger patties in a bag not dated; in the refrigerator there was a pan of liquid eggs in a pan covered in foiled that had use for Saturday written on the foil; 42 cups of pudding in the refrigerator uncovered; and the kitchen floors had food crumbs and dirt under the counters. On 12/20/23 at 10:55 AM, Dietary Staff #1 was observed in the kitchen with no hairnet over his beard. On 12/20/23 at 3:41 PM, the Surveyor asked the Dietary Manager, Should the male staff wear a hair net over their beard? She stated, Yes, and Dietary Employee #1 did not have his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-21 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure meals were served at the same time for all residents sitting at the same table for 2 (Residents #18 and #40) of 2 sampled residents to promote dignity and respect. The findings are: On 12/17/2023 at 12:07 PM, the dining staff began serving the residents seated in the dining room. 1. Resident #40 was seated at a table with two other residents. The other residents at the table received their meals and began eating. The other residents eating in the dining room began to finish their meals and leave the room. At 12:27 PM, the Housekeeping Supervisor approached Resident #40 and asked which meal they would like. At 12:28 PM, the Housekeeping Supervisor brought a tray to the table for Resident #40. 2. Resident #18 was seated at a table with two other residents. Resident #18 did not receive a meal tray when the other residents at the table were served. The other residents eating in the dining room began to finish their meals and leave the room. Resident #18 was observed looking at the other residents eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 15 citations
- Potential for harm · E2023-12-21 · tag F0574 — patternThe resident has the right to receive notices in a format and a language he or she understands.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, the facility failed to ensure the State Ombudsman's contact information was visible and made available to all 96 residents residing in the facility. The findings are: On 12/19/23 at 03:32 PM, during Resident Council the Surveyor asked, Do you know where the ombudsman's contact information is located? All 4 of the resident council members present confirmed they did not know where the ombudsman's information was located or how to contact them. On 12/19/23 at 03:44 PM, the Surveyor asked the Director of Nursing (DON), Can you show me where the Ombudsman information is located? The DON stated, We just got a new Ombudsman, and confirmed the information was not readily available to the residents. On 12/19/23 at 03:47, Nurse Consultant #2 confirmed the previous ombudsman removed their posters about 2 months ago and the new ombudsman's poster had not been placed in the facility. A facility policy titled, Resident Rights and Responsibilities, provided by the Administrator on 12/21/23 at 8:00 a.m. showed, .The names, addresses, and telephone numbers of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-21 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure pest control devices were removed from 1 of 1 dining room after the devices became saturated with insects. The findings are: On 12/17/2023 at 12:11 PM, two 12 inch long green adhesive fly traps were observed hanging from the ceiling in the dining room. One trap was hung above the D Hall exit and one above the rolling door window to the kitchen. Both traps were saturated with flies. On 12/17/2023 at 04:44 PM, the same adhesive fly traps remained hanging in the dining room. On 12/18/2023 at 08:35 AM, the same adhesive fly traps remained hanging in the dining room. On 12/19/2023 at 03:05 PM, the same adhesive fly traps remained hanging in the dining room. On 12/20/2023 at 12:15 PM, the same adhesive fly traps remained hanging in the dining room. A resident was sitting directly below one of the adhesive traps eating a meal. On 12/21/2023 at 08:27 AM, the Housekeeping Supervisor stated, Yes, we had flies really bad in the summer, we put those up to get rid of them. The Housekeeping Supervisor confirmed that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure the environment was as free of accidents and hazards as possible, as evidenced by failure to ensure a bottle of after shave was removed from a bedside table and a razor and a can of shaving cream were removed from a shared bathroom for 1 (Resident #3) of 6 (Residents #3, #41, #59, #61, #72, and #85) sampled residents on the B Hall who needed assistance with shaving as documented on a list provided by Nurse Consultant #2 on 12/19/23 at 2:39 PM and failed to ensure a medication cup was discarded after the morning medication administration to prevent the potential for injury and/or accidents for 6 residents who ambulated independently on the male Secure Unit as documented on a list provided by the Director of Nursing (DON) on 12/21/23 at 10:00 AM. The findings are: 1. Resident #3 had diagnoses of Dementia and Personal History of Traumatic Brain Injury. a. A Care Plan initiated 10/05/23 documented, .Problem .[Resident #3] has potential and hx [history] to be verbally aggressive r/t [related to] Poor impulse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-21 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure nutritional interventions were implemented after a significant weight loss occurred to minimize the potential for further weight loss for 1 (Resident #85) of 5 (Residents #26, #41, #72, #74 and #85) sampled residents who had experienced a weight loss of 5 percent (%) or more as documented on a list provided by the Assistant Director of Nursing (ADON) on 12/21/23 at 9:57 AM. The findings are: 1. Resident #85 had diagnoses of Nutritional Deficiency, Moderate Intellectual Disabilities and Down Syndrome a. The Physician Orders documented, .[Nutritional Shake] with meals related to Nutritional Deficiency . order date 04/12/23 . Weekly Weights . start date 12/06/2023 . b. A Care Plan initiated 04/12/23 documented, .Problem . I have potential for nutritional deficits related to Dx [diagnosis], cognition . revision date: 04/26/23 . Approaches . Obtain food preferences, likes / dislikes. Date Initiated: 04/12/2023 . Uses divided plate Date Initiated: 09/01/2023 . The Care Plan did not address Resident #85's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-21 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure the blinds in room [ROOM NUMBER] on the A Hall were in good condition. The findings are: On 12/19/23 at 8:48 AM, the blinds in room [ROOM NUMBER] on the A Hall were missing 9 slats on the left side of the blind. On 12/19/23 at 8:48 AM, the Surveyor asked the Maintenance Supervisor How does the blind look in room [ROOM NUMBER]? He stated, Like crap, it looks like a cat been fighting with it. He was asked, Can you tell me why it hasn't been replaced? He stated, No one has told me about it. On 12/21/23 at 8:16 AM, the blinds in room [ROOM NUMBER] on the A Hall were missing 9 slats on the left side of the blind. Visitors can see through the window when they come to the front entrance.
- Potential for harm · Fcited before2022-09-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure foods stored in the freezer, refrigerator and dry storage area were covered, sealed, and dated to minimize the potential for food borne illness for residents who received meals from 1 of 1 kitchen; dietary staff washed their hands before handling clean equipment or food items to prevent potential food borne illness for residents who received meals from 1 of 1 kitchen; and 2 of 2 ice machines and 1 of 2 ice scoop holders were maintained in a clean condition to prevent the potential contamination of residents' food or beverages. These failed practices had the potential to affect 77 residents who received meals from the kitchen, (Total Census: 79), as documented on a list provided by the Dietary Manager on 9/22/2022. The findings are: 1. On 09/19/22 at 11:42 AM, during the initial tour of the kitchen with the Dietary Manager (DM), the following food items were in the walk freezer in ziplock bags with only one date on the bag. The date on the bag did not specify if it was an opened date, leftover date, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-23 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an Advanced Directive was available in the medical record for 2 (Residents #58 and #282) of 2 sampled residents whose records were reviewed for an Advanced Directive. This failed practice had the potential to effect 79 residents at the facility per the Resident Census and Conditions of Residents received from the Director of Nursing (DON) on [DATE]. The findings are: 1. Resident #58 had diagnoses of Dementia with Behavioral Disturbance, Type 2 Diabetes Mellitus and Cognitive Communication Deficit. The Quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of [DATE] documented the resident scored 2 (0-7 indicates severely cognitively impaired) on a Brief Interview for Mental Status (BIMS). a. The Acknowledgment of Advance Directive/Medical Treatment Decisions Receipt dated [DATE] documented, .I have chosen to formulate and issue the attached Advanced Directive/DNR instruction . b. On [DATE] at 1:35 PM, the Surveyor asked the Social…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-23 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure the Minimum Data Set (MDS) assessment were coded accurately to ensure residents received adequate care for 3 (Residents #33, #48 and #66) of 18 (Residents #1, #8, #17, #19, #26, #30, #31, #33, #37, #45, #48, #51, #56, #58, #66, #76, #78, and #282) sampled residents whose MDS was reviewed. The findings are: 1. Resident #33 had a diagnosis of Dementia, Hallucinations, Psychoses, Psychotic Disturbance, Mood Disturbance and Anxiety. The Quarterly MDS with an Assessment Reference Date (ARD) of 7/23/22 documented the resident scored 00 (0-7 indicates severely cognitively impaired) on a Brief Interview for Mental Status (BIMS), had delusions and wandering behavior had occurred 1 to 3 days and did not use a wander/elopement alarm. a. The Physicians Order dated 05/20/19 documented, .Wander Guard to Right Ankle . b. The Care Plan with a revision date of 5/7/21 documented, .I am an elopement risk/wanderer due to Impaired safety awareness R/T…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-23 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Preadmission Screening and Resident Review (PASRR) evaluation process was completed in accordance with the State PASRR process to ensure the resident received appropriate care and services for 4 (Residents #8, #31, #51 and #78) of 4 sampled residents who had a diagnosis of a serious Mental Disorder. The findings are: 1. Resident #8 had a diagnosis of Unspecified Mood Disorder. The Quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) of 6/24/22 documented the resident scored 10 (8-12 indicates moderately cognitively impaired) on a Brief Interview for Mental Status (BIMS) and received an antipsychotic, antianxiety and an antidepressant for 7 days of the 7 day look back period. 2. Resident #31 had a diagnosis of Psychotic Disorder with Delusions. The Quarterly MDS with ARD of 7/25/22 documented the resident scored 1 (0-7 indicates severely cognitively impaired) on a BIMS and received an antipsychotic for 7 days of the 7 day look back period. 3. Resident #51 had diagnoses of Delusional Disorders and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-23 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure food was served at temperatures that were acceptable to the residents, to improve palatability and encourage good nutritional intake during 1 of 2 meals observed. This failed practice had the potential to affect 13 residents on the A Hall (unit), 13 residents on the B Hall, 9 residents on the C hall, 7 residents on the D hall, 14 residents on the E hall, and 3 residents on the F Hall who received meals in their rooms, as documented on a list provided by Dietary Manager on 9/22/2022 at 11:50 AM. The findings are: 1. On 9/19/22 at 2:10 PM, Resident #19 stated, Dinner food is always cold. Breakfast and lunch hot foods are hot and cold foods cold, but dinner is always cold no matter what the food is. Today everyone is on good behavior. Today we even had other people bringing our food. 2. On 9/21/22 at 5:14 PM, an unheated cart with 13 supper trays was delivered to A Hall by Certified Nursing Assistant (CNA) #2. At 5:43 PM, immediately after the last meal tray was served on A Hall, the temperatures of the food items on a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-23 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 2 of 2 meals observed. This failed practice had the potential to affect 7 residents who received pureed diets, as documented on the Diet List provided by the Dietary Manager on 9/22/2022. The findings are: 1. On 9/21/2022 at 11:28 AM, the following food items were on the steam table: a. A pan of pureed enchiladas. The consistency of the pureed enchilada was thick and not smooth. b. A pan of pureed garlic bread. The consistency of the pureed garlic bread was thick and not smooth. c. The pureed cake was runny. There were pieces of crumbs visible in the mixture. 2. On 9/21/22 at 12:42 PM, Certified Nursing Assistant (CNA) #1 was assisting residents with their meal. The Surveyor asked CNA #1 to describe the consistency of the pureed food items. She stated, The pureed chicken enchilada and pureed bread are thick, and the pureed cake has pieces of gram crackers…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-23 · tag F0865 — failed to run a quality-improvement (QAPI) program — patternHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow and implement an appropriate plan of action to correct and identified quality deficiencies cited on the 2019 & 2021 Annual Surveys to monitor, track, and evaluate the effectiveness of accident/hazards and accurately coding the Minimum Data Set (MDS) Plan for their Quality Assurance Corrective Action/Performance Improvement Activities/Plan (QACAPIAP). This failed practice had the potential to affect 79 residents residing in the facility according to the Resident Census and Condition provided by the Director of Nursing (DON) on 9/21/22. The findings are: 1. The 2567 dated 12/13/19 documented, .F641 .Based on record review and interview, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected Antipsychotic medication review to ensure accuracy of data transmitted to the Centers for Medicare and Medicaid Services (CMS) for 1 (Resident #73) of 7 (Residents #60 #36, #28, #73, #35, #32 and #74) sampled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff who handled the dirty laundry was wearing personal protective equipment (PPE) to help prevent the potential of cross contamination and spread of infection for 79 residents whose linens are laundered by the facility per the Resident Census received from Director of Nursing (DON) on 9/21/22. The findings are: 1. On 09/21/22 at 08:49 AM, during the tour of the laundry department with the Environmental Director (ED) the Surveyor asked the ED, What PPE is used to handle dirty laundry in non-isolation or non-COVID-19 rooms? The ED stated, PPE is only worn for isolation and COVID laundry. The Surveyor asked, To clarify, no PPE is worn when handling dirty laundry? The ED stated, Gowns, gloves and masks are worn when doing isolation and COVID laundry. The Surveyor stated, What about non- isolation or non-COVID regular rooms? The ED stated, No PPE is worn in regular rooms. The Surveyor asked, Are gloves worn when handling dirty laundry from regular rooms? The ED stated, No, we only wear gloves for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-23 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure pneumococcal immunizations were administered to eligible residents and the immunization records were updated in the electronic medical records for 3 (Residents #8, #26 and #51) of 5 (Residents #8, #26, #31, #51 and #56) sampled residents. The findings are: 1. On 09/20/22 at 7:18 PM, Resident #8's, Resident #26's, and Resident #51's electronic medical records documented the following: a. Resident #8 received a Pneumococcal Vaccination on 10/1/15, the Pneumococcal Consent Form was signed 10/25/19. b. Resident #26 received a Pneumococcal Vaccination on 10/11/16, the Pneumococcal Consent Form was signed 4/4/22. c. Resident #51 had no documented Pneumococcal vaccination. The Pneumococcal Consent Form was signed 1/29/21. 2. On 09/22/22 at 9:39 AM, the Surveyor asked the Director of Nursing (DON) for documentation for Resident #8's, Resident #26's, and Resident #51's pneumococcal vaccinations. The DON stated, We will see if we can find them. The Clinical RN [Registered Nurse] Consultant stated, If not, we will give them…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2022-09-23 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility failed to ensure care plans were reviewed and revised after each quarterly assessment or change to accurately reflect resident's needs for 1 (Resident #76) of 1 sampled resident whose care plan was reviewed. The findings are: 1. Resident #76 had diagnoses of Hemiplegia and Hemiparesis following Cerebral Infarction affecting Right Non-Dominant Side and Cognitive Communication Deficit. The Significant Change Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 9/2/22 documented the resident scored 0 (0-7 indicates severely cognitively impaired) on a Brief Interview for Mental Status (BIMS) and had unclear speech, sometimes was understood and usually understands others. a. The Care Plan with a revision date of 12/09/20 documented, . I have a communication problem r/t [relate to] Expressive Aphasia, Stroke . Observe effectiveness of communication strategies and assistive devices and adjust as needed . b. On 09/19/22 at 2:59 PM, No communication devices were seen in Resident #76's room. c. On 09/20/22 at 10:09 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to SOUTHERN ADMINISTRATIVE SERVICES — 35 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.8 | +0.2 vs chain |
| Health inspection | 3 of 5 | 3.2 | -0.2 vs chain |
| Staffing | 4 of 5 | 3.9 | +0.1 vs chain |
| Quality measures | 5 of 5 | 4.7 | +0.3 vs chain |
The other 34 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| 4P2T1 OPS HOLDING LP | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 12/14/2020 |
| ALEXARK1 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; GENERAL PARTNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2022 |
| JEJ ASSETS LP | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; LIMITED PARTNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2022 |
| JEJ MANAGEMENT, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2022 |
| PONTHIE, SHARLOT | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 01/01/2022 |
| DIGIACINTO, JUDY | Individual | W-2 MANAGING EMPLOYEE | — | since 12/14/2020 |
| PONTHIE, JOHN | Individual | CORPORATE DIRECTOR | — | since 01/01/2022 |
CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $5.3M paid to related parties — landlords or management companies under common ownership — equal to about 71% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045138. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-01-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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