Clayton Rehabilitation and Healthcare Center
204 Dairy Road, Clayton, NC 27520 · For profit - Individual · 90 certified beds · (919) 553-8232 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $166,075 in federal fines (most recent 2025-10-30)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (78%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.4% | 15.6% | 15.4% | typical |
| Long-stay residents who lose too much weight | 12.3% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.7% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.9% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 6.7% | 5.9% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.2% | 3.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 15.8% | 18.3% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 10.2% | 21.3% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 94.4% | 94.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.8% | 5.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 29.7% | 20.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.3% | 14.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 89.9% | 78.1% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.7% | 22.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 11.1% | 12.9% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 3.58 | 1.78 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.25 | 1.80 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
49.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 160 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 71.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.58 therapist hours per resident per day in 2026Q1 — more than 87% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 49.8%CMS range 42.9–56.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.8%CMS range 9.4–16.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 71.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 56.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 58.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 95.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 18.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.4%CMS range 5.9–14.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.16 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 85.8 residents a day — about 95% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.11 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.45 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.69 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.66 hrs/resident/day on weekends vs 3.29 on weekdays — 19% thinner on weekends. RN hours go from 0.52 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 78% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
38 citations, most serious first. The 12 most serious are shown; the remaining 26 are one tap away and print in full.
- Immediate jeopardy · J2025-10-30 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff, Physician, Paramedics, and Fire Department First Responders, the facility failed to ensure basic lifesaving support was provided effectively when residents lost signs of life on weekends. The facility failed to ensure emergency equipment was in a place which would not delay resuscitation efforts for Resident # 21. One facility nurse (Nurse # 1) reported a delay in finding an AMBU bag (Artificial Manual Breathing Unit) to ventilate Resident # 21 and another facility nurse (Nurse # 2) along with emergency medical responders reported an AMBU bag was never used by facility staff to ventilate Resident # 21. (An AMBU bag is used to ventilate a resident who has stopped breathing so that with each chest compression oxygenated blood will circulate while resuscitation efforts are being conducted). Additionally, chest compressions were performed by facility staff without a hard surface beneath Resident # 21. In addition, when Resident #24 was found without…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-10-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with resident, staff, responsible party (RP), Physician, Physician Assistant, Nurse Practitioner, and Hospice Nurse the facility failed to, 1) ensure the Wound Physician's unclear plan of pressure sore treatment for a resident (Resident # 17) was clarified 2) ensure a dressing was changed when a resident's (Resident # 17's) dressing saturated through to the pillowcase and the resident voiced pain from the pressure sore 3) ensure treatment orders were obtained and initiated when residents (Resident # 1 and Resident # 18) were identified with pressure sores (4) ensure nurses knew they were responsible for pressure sore care for residents (Resident # 1 and Resident # 26) and that care was completed and 4) ensure a nurse could access the treatment cart and supplies to change a pressure sore dressing (Resident # 26). Resident # 17 was found with multiple maggots in the pressure sore after staff reported Resident # 17 had drainage through to the pillowcase with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to clean 1 of 1 walk-in refrigerator in the main kitchen, failed to label and date opened non-perishable food items stored in the dry goods pantry in the main kitchen, and failed to label juice stored for use in 1 of 2 nourishment refrigerators (Nourishment room [ROOM NUMBER]). This practice had the potential to affect the food served to residents. The findings included: a. During the initial tour of the main kitchen on 2/9/26 at 10:25 AM with Dietary Manager #1 an observation of the walk-in refrigerator revealed a puddle of milk from two busted 8-ounce cartons of milk on the floor under the storage racks on back wall of refrigerator. In an interview with Dietary Manager #1 on 2/9/26 at 10:25 AM he stated the walk-in refrigerator floor was swept multiple times a day. Dietary Manager #1 further stated the walk-in refrigerator floor was swept the night before (2/8/26) and had not been swept yet the morning of 2/9/26 because staff were finishing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set Assessments (MDS) for 1 of 29 residents whose MDS assessments were reviewed for accuracy (Resident #6). Findings included:Resident #6 was admitted to the facility on [DATE] with diagnoses that included depression, anxiety and schizoaffective disorder (a chronic mental health condition combining symptoms such as delusions, hallucinations or disorganized speech with major mood episodes).Record review revealed an order dated 10/16/25 for quetiapine (an antipsychotic medication) 25 milligrams three times a day for agitation.Review of a mental health progress note dated 12/4/25 documented a contraindication for a gradual dose reduction (GDR) of antipsychotic medication for Resident #6 due to a history of agitation and an underlying diagnosis of schizoaffective disorder.Review of the December 2025 Medication Administration Record (MAR) revealed Resident #6 received quetiapine 25 milligrams three times daily for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and Nurse Practitioner, Pharmacist and Medical Director interviews, the facility failed to ensure that identified medication regimen irregularities were acted upon for 1 of 6 residents reviewed for medication regimen review (Resident #5).Findings Included:Resident #5 was admitted to the facility on [DATE] with diagnoses including bipolar disorder, schizoaffective disorder, depression, end stage renal disease with dependence on dialysis, and orthostatic hypotension.A review of physician orders for Resident #5 dated 10/16/2025 and 10/17/2025 revealed:- Midodrine HCl 5 milligram tablets, give 15 milligrams by mouth four times daily, and the medication order listed the diagnosis of hypokalemia. This medication is used to treat low blood pressure. - Lamotrigine 200 milligrams by mouth one time daily, and the medication order listed the diagnosis of generalized muscle weakness. This medication is used to treat epilepsy and bipolar disorder.Review of physician order entry records showed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interviews, the facility failed to ensure medications requiring refrigeration were stored in accordance with United States Pharmacopeia standards for 1 of 2 medication refrigerators reviewed for medication storage (Medication room [ROOM NUMBER]'s refrigerator).On 2/10/2026 at 1:33 pm, during an observation with the Director of Nursing (DON) of the medication refrigerator in Medication room [ROOM NUMBER], the refrigerator temperature gauge read 66 degrees Fahrenheit (F). There was a total of 52 medications stored inside of the refrigerator at the time of this observation. Those medications were: Insulin Lispro Kwik Pen 100 units/mL (Humalog) - 20 pens, Humalog (non-Kwik Pen labeled) - 2 pens (House Account), Insulin Glargine (Lantus / Lantus Solostar) - 12 pens/bottles, Toujeo Solostar - 3 pens, Basaglar 100 units/mL - 2 pens, Insulin Aspart Flex Pen (Novolog) - 5 pens, Novolog Flex Pen 100 units/mL - 3 pens, Insulin Aspart Protamine / Insulin Aspart (70/30) - 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-10-30 · tag F0755 — failed to provide safe pharmacy services — widespreadProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and a pharmacy consultant interview, the facility failed to have effective systems in place for the return of controlled medications to the pharmacy for 4 of 4 medication carts (100-hall, 200-hall, 300-hall, 400-hall). Findings included:Documentation of instructions on the Shift Change Controlled Substance Inventory Count sheets revealed every controlled substance medication and count sheet added or removed from the medication cart must be documented on the form.Documentation on the Shift Change Controlled Substance Inventory Count sheet, dated as initiated on [DATE] for the 100-hall medication cart, revealed the following information. The inventory count sheet indicated 32 cards/containers of controlled medication and count sheets were removed from the 100-hall medication cart on [DATE] on the 7:00 AM to 3:00 PM shift.Documentation on the Shift Change Controlled Substance Inventory Count Sheet, dated as initiated on [DATE] for the 200-hall medication cart, revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-10-30 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff and Physician the facility failed to 1) ensure the plan of care for wounds following cancer surgery was clarified when two different providers were involved in overseeing the wounds (Resident # 8) and 2) Nurses who were responsible for wound care could access the Wound Physician's plan of care (Resident # 8) and therefore implement and follow it 3) that residents received wound care for skin cancer wounds (Resident # 8) and diabetic ulcer wounds (Resident # 1). This was for 2 of 3 sampled residents who had wounds which were not pressure related (Resident #8 and Resident #1). The findings included:1a. Record review revealed Resident # 8 was admitted to the facility on [DATE]. The resident's current diagnoses included a diagnosis of squamous and basal cell carcinoma.Resident # 8's annual Minimum Data Set assessment, dated 9/6/25, coded Resident # 8 as cognitively intact. Under wounds the resident was coded as having a lesion which included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-10-30 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff the facility failed to ensure a working system to evaluate nurses' competency in skills, facility procedures, and knowledge. This was for 3 of 3 nurses reviewed for competency validation (Nurses # 2, # 6, and # 5). The findings included:A list of nurses' hire dates revealed Nurse # 5, Nurse # 6, and Nurse # 2 had been hired since [DATE]. 1a. Record review revealed Resident # 1 was admitted to the facility on [DATE] after being hospitalized from [DATE] to [DATE] with pneumonia, septic shock, diabetic ketoacidosis, and encephalopathy. Resident # 1 also had diagnoses which included history of stroke, congestive heart failure, diabetes, peripheral artery disease, chronic obstructive pulmonary disease, neuropathy, anxiety, hypertension and gastrostomy tube placement.Review of nursing notes revealed the resident was admitted to the facility on [DATE] at 6:30 PM.Review of facility [DATE] admission orders and [DATE] hospital records noting when medications…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-10-30 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and interviews with residents and staff, the facility failed to deliver meal trays at regular consistent, scheduled times while experiencing a problem with a broken oven. This issue affected 2 of 3 halls two halls reviewed for mealtime deliveries (200 hall and 400 hall). This deficient practice had the potential to affect multiple residents for meal delivery.The findings included:Review of facility meal delivery times revealed the hall scheduled to receive the latest carts was the 400 Hall. Delivery to this hall was scheduled for the following times:Breakfast 8:10 AMLunch 1:10 PMDinner 6:10 PM Review of Resident # 8's annual Minimum Data Set assessment, dated 9/6/25, revealed Resident # 8 was cognitively intact. During an interview with Resident #8, who resided on the 400 Hall, the resident reported that meals were late. Specifically, at times he received his evening meal after 7:00 PM. On 10/15/25 the surveyor arrived at the 400 Hall at 1:20 PM. Interview with NA #5 revealed the lunch trays had just arrived one minute ago at 1:19 PM and they were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-10-30 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to ensure the medical record was accurate and complete regarding the application of dressing changes for Residents # 8, # 17, and # 26. This was for 3 of 6 sampled residents with wounds which required dressings.The findings included: 1. Resident # 17 was admitted to the facility on [DATE]. Review of Wound Physician notes, dated 8/22/25, revealed the following information. Resident # 17 had pressure sores to her left heel, right heel, and left lateral calf. The resident had shifting wounds to the left and right buttocks. (When an individual shifts in position, there can be a shearing force as the skin is pulled in different directions and thereby causing a wound). The resident had venous wounds to her right posterior calf and left posterior calf. The resident had a skin tear to the left posterior medial calf. The resident was ordered dressing changes for all these wounds. Review of Resident # 17's September TAR 2025 (Treatment Administration Record)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interviews the facility failed to ensure staff were knowledgeable that they should protect the privacy of a resident's medical information by not texting over a nonsecure personal phone to the Nurse Practitioner a resident's name and medical information. This was for 1 of 1 sampled resident reviewed for privacy of health care information (Resident #1).The findings included:Record review revealed Resident # 1 was admitted to the facility on [DATE] after being hospitalized from [DATE] to 9/10/25. Resident # 1 also had a gastrostomy tube placed while hospitalized . Review of nursing notes revealed an entry documented by the Interim DON (Director of Nursing) on 9/10/25 at 6:30 PM noting at 6:30 PM Resident # 1 had arrived by stretcher to the facility. Interview with the interim DON on 10/16/25 at 10:40 AM revealed she was the Unit Manager at the time Resident # 1 was admitted on [DATE]. According to the interim DON, there was a MA (medication aide) assigned to the hall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 26 citations
- Potential for harm · D2025-10-30 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, Nurse Practitioner, and Pharmacist, the facility failed to ensure a nurse knew he was responsible for a newly admitted resident in order that the nurse reconcile what medications had been given to the resident at the hospital, then validate with the facility provider what medications were needed on day of admission to the facility, and administer those medications (Resident # 1). Additionally, the facility failed to ensure nurses were knowledgeable about a newly admitted resident's medical history and could access the medical history when they were assigned to that resident (Resident # 1) and that a resident (Resident # 19) did not miss a dose of a medication ordered four times per day. This was for 2 or 10 residents reviewed for professional standards of practice (Resident #1 and Resident #19).The findings included: 1. Record review revealed Resident # 1 was admitted to the facility on [DATE] after being hospitalized from [DATE] to 9/10/25 with pneumonia, septic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, the facility failed to ensure a diabetic resident who received all of his nutrition by way of enteral feeding (an enteral feeding is a method of providing nutrition for individuals who are unable to eat by mouth and involves using a feeding tube to deliver nutrients and fluids directly into the stomach or small intestine) received enteral feedings as ordered during two consecutive days. This was for 1 of 2 sampled residents who received enteral feedings (Resident #1).The findings included:Record review revealed Resident # 1 was admitted to the facility on [DATE] after being hospitalized from [DATE] to 9/10/25 with pneumonia, septic shock, diabetic ketoacidosis, and encephalopathy. The resident's Discharge summary, dated [DATE], noted the resident had severe dysphagia and had experienced recurrent pneumonia while hospitalized . The resident was made NPO (nothing by mouth) and a gastrostomy tube (the tube inserted into the resident's stomach to provide nutrition)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, facility Wound Physician and staff interviews, the facility failed to administer four doses of an antibiotic as ordered by the physician for a resident's wound infection. This was for 1 of 7 residents whose medications were reviewed (Resident # 26).The findings included:Resident # 26 was admitted to the facility on [DATE] with diagnoses which included dementia, cerebral infarction (a condition where blood flow to the brain is interrupted), moderate protein calorie malnutrition, and immunodeficiency (a condition in which the immune system is weakened). Resident #26's care plan dated 7/28/25 revealed a focus for pressure ulcer development with the goal of remaining free from infection. The interventions included administering medications and treatments as ordered, and following the facility policies/protocols for treatment/prevention of skin breakdown. Resident #26's significant change Minimum Data Set (MDS) dated [DATE] revealed he was cognitively impaired. Resident #26 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview with resident and staff the facility failed to provide palatable food to a resident when a burnt, blackened piece of toast was served to a resident. This was for 1 of 5 residents reviewed for dietary services provided to residents (Resident # 27). The findings included.Resident # 27 was admitted to the facility on [DATE] and had a current diet order for a regular diet. Resident # 27's quarterly Minimum Data Set Assessment, dated 9/12/25, coded the resident as moderately cognitively impaired.On 10/18/25 at 8:45 AM Resident # 27 was observed eating her breakfast meal and had completed a portion of it. She was observed with a piece of toast on her plate which she had not yet eaten. She picked up the toast and both sides were observed black from being burnt. The entire piece of toast was approximately 75 % black. Resident # 27 reported she was going to try to eat it. Resident # 27's roommate spoke up and reported the resident did not need to eat the toast. On 10/18/25 at 8:57 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, Responsible Party interview, and staff interview the facility failed to ensure the dietary electronic system worked in a manner that allowed for a resident to be served her preferences when the preferences were offered on the menu as an option and when the resident had impairment of her communication skills and could not verbally voice preferences when meals were served. This was for 1 of 5 sampled residents reviewed for dietary services (Resident # 4). The findings included:Record review revealed Resident # 4 was admitted to the facility on [DATE] and had a diagnosis of dementia and protein calorie malnutrition.Review of Resident # 4's quarterly MDS (Minimum Data Set) assessment, dated 9/24/25, revealed Resident # 4 was moderately cognitively impaired, had highly impaired hearing, and was non-verbal.Resident # 4's care plan, dated 9/12/25, reveled the resident could communicate by writing.A review of the resident's current diet order revealed Resident # 4 was ordered a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff, Nurse Practitioner, Wound Physician, and hospice staff, the facility failed to ensure effective communication and coordination of care occurred with the hospice provider. On 10/17/25 Resident #26 was identified with a wound infection and facility nursing staff attempted to reach the hospice provider's on-call services on 10/17/25 and 10/18/25 to evaluate the resident and determine if an order was needed for an as needed (PRN) pain medication stronger than the resident's active PRN order for acetaminophen to have available to treat potential increased pain resulting from the wound infection. This deficient practice affected 1 of 2 sampled residents reviewed for coordination of hospice services (Resident #26).The findings included:The Hospice Facility and Services Agreement contract dated 8/1/22 stated, .facility shall timely communicate to Hospice all pertinent information concerning each hospice patient including but not limited to (i) a significant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-30 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility failed to maintain a kitchen oven in working condition which in turn affected meal delivery times. This was for 1 of 2 kitchen ovens (Oven # 1). The findings included:The Facility Dietary Manager (DM) and a Regional Corporate Dietary Manager were interviewed on 10/16/25 at 5:00 PM and reported the following information. There was only one working oven in the kitchen. According to the Facility DM the problem with the oven started around 9/8/25 or 9/9/25 and had been problematic for over a month. She thought she put a work order in but one of the maintenance employees was not in the facility all the time. They were trying to accomplish cooking multiple items in one oven which made it difficult to stay on scheduled meal delivery times. The DM was aware there had been some complaints about late trays on the 400 hall, which was the last hall to receive trays. On 10/20/25 at 12:40 PM Maintenance Employee # 1 and Maintenance Employee # 2 were interviewed and presented a timeline of events regarding the attempts to get the oven…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-25 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews with resident, staff and the facility's pest control technician, the facility failed to communicate effectively amongst themselves and with their pest control technician regarding locations, extent, and times of live roach sightings in order that a plan be developed to treat and control the roaches. This was for rooms on 3 of 4 of four facility residential hallways (the 200, 300, and 400 hallways) and the service hallway.The findings included:1a. Resident # 5 was admitted to the facility on [DATE]. Review of Resident # 5's 8/6/25 admission Minimum Data Set assessment revealed the resident was cognitively intact. Resident # 5's name also appeared on a list of residents who were considered credible for interview. This was supplied by the facility on 8/19/25.Resident # 5 was interviewed on 8/19/25 at 9:46 AM and again on 8/21/25 at 3:55 PM and reported the following information. On the first day of admission, he had been placed in a room on the 400 hallway. That night he was watching television…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-03 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with resident, staff, Physician, Nurse Practitioner, and Pharmacist, the facility failed to provide services to ensure the accurate acquiring, dispensing, and administration of medications for three (Residents # 2, # 5, and #9) of five sampled residents whose medications were reviewed. For Residents # 5 and # 9 the facility failed to acquire and administer medications to newly admitted residents. For Resident # 2 the facility failed to ensure an effective system was in place for the accounting of a medication the resident supplied from home in order that unused medication be returned to the resident and that she not receive another resident's medication at discharge. The findings included: 1. Resident # 5 was admitted to the facility on [DATE]. Review of hospital records revealed that prior to Resident # 5's facility admission she had been hospitalized from [DATE] to 6/19/25 and discharged home. On 6/20/25 Resident # 5 returned to the hospital ED (emergency…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-03 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, Nurse Practitioner, and Pharmacist the facility failed to prevent significant medication errors for two (Residents # 5 and #9) of five sampled residents whose medications were reviewed. For Resident # 5 the facility failed to ensure her Insulin, anticoagulant, and neuropathy medications were administered on the evening of her admission. Following the missed neuropathy medication on Resident # 5's admission date, the facility failed to administer the neuropathy medication on seven more occasions during consecutive days for Resident # 5. The facility failed to obtain and administer an antibiotic to Resident # 9. The findings included: 1. Resident # 5 was admitted to the facility on [DATE]. Resident # 5's diagnoses in part included chronic atrial fibrillation, diabetes, and neuropathy. Review of Resident # 5's admission nursing note revealed Resident # 5's admission time was documented to be 3:45 PM on 6/23/25. Review of Resident # 5's admission orders and Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-03 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews with resident and staff, the facility failed to have a system in place to ensure clean linens were available for two (Resident 7 and Resident #8) of eight sampled residents who were interviewed and which resulted in Resident # 8 having no linens to bathe before leaving for an outside appointment. The findings included: Record review revealed Resident # 8 was admitted on [DATE] and her admission Minimum Data Set assessment, dated 4/15/25, coded Resident # 8 as cognitively intact. Record review revealed Resident # 7 was admitted on [DATE] and her admission Minimum Data Set assessment, dated 4/13/25, coded Resident # 7 as cognitively intact. During an interview on 6/30/25 at 12:22 PM with Resident #7, who was Resident # 8's roommate, Resident # 7 reported a problem with having enough linens at times. One of the problems had been that morning and her roommate (Resident # 8) had to leave for an appointment before washcloths were available for bathing. During an interview with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-03 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with resident, staff, and the facility's pest control company technician, the facility failed 1) to make sure holes to the exterior were repaired and sealed to prevent pests from entering in her room and 2) ensure multiple doors in common areas in the facility had weather stripping to seal gaps for one (Resident # 12) of one sampled resident who reported unresolved and repetitive pests issues in her room. The findings included: Resident # 12 was admitted to the facility on [DATE]. A review of Resident # 12's quarterly Minimum Data Set assessment, dated 5/27/25, revealed Resident # 12 was cognitively intact. Resident # 12 was interviewed on 7/2/25 at 4:15 PM and reported the following information. Her room had been treated for roaches repetitively since she had arrived and the treatment did not make any difference. She continued to see roaches crawling on her walls and ceilings. They had just treated her room again that day. During the time of the interview, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility failed to label and date leftover food items stored in the walk-in refrigerator for one of one walk in refrigerators observed for food storage. This practice had the potential to affect food served to residents. Findings included: On 11/24/24 at 10:38 AM an observation of the walk in refrigerator with the Assistant Dietary Manager revealed a 4 quart clear plastic container with a green lid which contained approximately 2 quarts of whole corn in liquid with no label to identify the contents or the date it was placed in the refrigerator, a 4 quart clear plastic container with a green lid which contained approximately 4 quarts of cooked rice, a 4 quart clear plastic container with a green lid which contained approximately 2 quarts of red colored liquid, a 4 quart clear plastic container with a green lid which contained approximately 1/2 quart of a mayonnaise based salad, approximately ½ of a small cooked ham wrapped in plastic wrap, a large silver container covered in plastic wrap containing whitish liquid, a bowl of fruit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-27 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of medication for 2 of 20 residents (Resident #2 and Resident #17)whose MDS was reviewed. Findings included: 1. Resident #2 was admitted to the facility on [DATE]. A review of Resident #2's Medication Administration Record (MAR) for October 2024 revealed documentation aspirin (an antiplatelet medication) 81 milligrams (mg) was administered to Resident #2 on 10/31/24 at 8:00 AM. A review of Resident #2's November 2024 MAR revealed documentation aspirin (an antiplatelet medication) 81 milligrams (mg) was administered to Resident #2 on 11/1/24 through 11/6/24 at 8:00 AM. A review of Resident #2's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed she was not coded for use of antiplatelet medication during the 7 day look back period of the assessment. On 11/26/24 at 8:36 AM an interview with an interview with the MDS Nurse indicated she coded the medication section on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, resident, and family interviews, the facility failed to invite residents to care plan meetings (Resident #40, Resident #16, and Resident #79) for 3 of 3 residents reviewed for care planning. Findings included: 1. Resident #40 was admitted to the facility on [DATE] with diagnosis that include stroke, anemia and hypertension. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #40 was cognitively intact. The care plan for Resident #40 was initiated on 8/10/21 and last revised on 9/12/24. An interview with Resident #40 on 11/25/24 at 10:00 a.m. revealed he had not been invited to care planning meetings. Record review revealed no previous care plan meetings scheduled prior to 11/26/24. An interview with the Social Worker on 11/26/24 at 10:12 a.m. revealed Resident #40 had a care plan meeting scheduled for that day. The Social Worker could not locate any previous care plan meetings in her record review. The Social Worker did state her expectation would be that care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interviews, the facility failed to maintain a medication administration error rate of less than 5% when a nurse failed to prime an insulin pen and failed to administer Tylenol as ordered by the physician. This resulted in an error rate of 8% for 2 of 25 opportunities observed during medication pass. (Resident #95) Findings included: a. Review of the manufacturer's recommendations for the Humalog insulin pen used by the facility dated 7/21/23 revealed the insulin pen was to be primed before each injection. (Priming an insulin pen means to remove the air from the needle and cartridge and ensures the pen is working correctly). To prime the insulin pen, the user was to turn the dose knob to select 2 units, hold the pen with the needle pointing up, tap the cartridge holder gently to collect air bubbles at the top, and push the dose knob in until it stopped and read 0 on the dose window. The user should see the insulin at the tip of the needle. If insulin was not observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews the facility failed to implement their infection control policy when Nurse Aide (NA) #1 did not perform hand hygiene during meal delivery and set-up after knocking on the room door, handling the bed control, moving the overbed table and handling bed linens for 1 of 2 NAs observed passing meal trays on 1 of 4 halls. This had the potential to result in the cross contamination of microorganisms (germs) between residents. Findings included: A review of the facility's policy titled Handwashing/Hand Hygiene dated last revised August 2019 revealed in part the following: This facility considers hand hygiene the primary means to prevent the spread of infections. 2. All personnel shall follow the handwashing/ hand hygiene procedures to help prevent the spread of infections to other personnel, residents and visitors. 7. Use an alcohol based hand rub containing at least 62 percent alcohol, or alternately, soap (antimicrobial or non-antimicrobial) and water for the following situations: l. After contact with objects in the vicinity of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews with resident and staff the facility failed to provide discharge planning for a cognitively intact resident who was admitted to the facility for short term rehabilitation with the goal to discharge home to her previous residence in the community. Soon after admission, Resident #9 decided she was unhappy at the facility and preferred to receive rehabilitation at home rather than the facility and she voiced her desire to return home to staff. Discharge planning had not been addressed with the resident resulting in the resident leaving the facility with transportation provided by her friend. This was for one of four sampled residents discharged during the week or following the week of the facility's social worker's absence due to illness. The findings included: Resident # 9 was admitted to the facility on [DATE]. Review of Resident # 9's hospital Discharge summary, dated [DATE], revealed the following information. The resident had spinal stenosis and had been identified to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, family, and physicians, and laboratory employees the facility failed to 1) ensure they identified when a resident initially developed arterial wounds to his feet to ensure the resident received treatment and services at onset of the wounds and 2) recognize a critical hemoglobin level reported to them needed follow up and the lab needed redrawn as ordered by the physician so a determination could be made if the hemoglobin was continuing to drop (Resident # 2). This was for two (Resident # 1 and # 2) of three residents reviewed for medical services being provided per professional standards of care. The findings included: 1. Resident # 1 was admitted to the facility on [DATE] after undergoing surgery for a fractured hip on 7/30/24. Additionally. the resident had diagnoses of dementia, peripheral vascular disease, pulmonary fibrosis, emphysema, chronic kidney disease, benign prostate hypertrophy, hyperlipidemia, anemia, and protein calorie malnutrition. Resident #…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with resident and staff, the facility failed to identify a resident, for whom they were accountable, was missing from the facility. The resident left the facility and returned home without anyone realizing she was missing until the day following her departure. This was for one (Resident #9) of one resident reviewed for supervision. The findings included: Resident # 9 was admitted to the facility on [DATE]. Review of Resident # 9's hospital Discharge summary, dated [DATE], revealed the following information. The resident had spinal stenosis and had been identified to have a bulging disc resulting in lower extremity weakness and recurrent falls. The discharging hospital physician recommended the resident go to a rehabilitation facility for therapy and the resident was in agreement. Additionally, the resident had diagnoses which in part included a history of stroke without any residual effects, hyperthyroidism, depression, chronic obstructive pulmonary disease, and insomnia.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-23 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, pharmacist and physician the facility failed to ensure a resident's medications were available for administration for one (Resident # 9) of one sampled resident reviewed for medication administration. The findings included: Resident # 9 was admitted to the facility on [DATE]. Two of the resident's diagnoses included insomnia and hyperthyroidism. Review of nursing notes revealed Resident # 9 arrived at 5:15 PM on the date of 8/21/24. Review of Resident #9's admission MDS (Minimum Data Set) assessment, dated 8/27/24, revealed the resident was cognitively intact. Review of Resident #9's orders and August 2024 MAR (Medication Administration Record revealed the following information: On 8/21/24 Resident # 9 was ordered to receive Methimazole 10 mg (milligrams) daily for hyperthyroidism. The first dose that was documented as administered was on the date of 8/23/24. Nurse # 6 did not document a check mark on the date of 8/22/24 indicating the methimazole was given. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff and the facility's lab company employees, the facility failed to ensure there was effective communication between facility staff and the lab company to avoid a lapse of multiple days between a failed lab draws and the next attempt to obtain a successful lab result for a physician ordered lab. This was for one (Resident # 2) of three residents whose labs were reviewed. The findings included: Resident # 2 was admitted to the facility on [DATE]. The resident's diagnoses in part included stroke, vascular dementia, and anemia. Review of physician orders revealed an order on 8/2/24 for a CBC (complete blood count) to be completed on 8/6/24. On 8/6/24 the resident's CBC result revealed the resident's Hgb (hemoglobin) was a 6.3. The lab result noted this was a critical level. (Normal is 14 to 18). The resident's Hct (hematocrit) was 22.4. (Normal is 42.0 to 52.0). There was also a documentation on the 8/6/24 lab report which noted the lab company had made multiple…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-23 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, and resident interview the facility failed to ensure a resident's record accurately reflected a resident's signature on a form indicating the resident left the facility against medical advice. This was for one (Resident # 9) of one sampled resident who had documentation the resident left against medical advice. The findings included: Resident # 9 was admitted to the facility on [DATE]. Review of Resident #9's admission MDS (Minimum Data Set) assessment, dated 8/27/24, revealed the resident was cognitively intact. Review of Resident # 9's orders revealed no discharge orders. Review of the record revealed a form entitled Statement of Resident Releasing Facility from Liability Upon Leaving Facility Against Medical Advice. The form included a signature that was not clearly legible and which appeared by resident signature. It was dated 8/27/24 at 8:57 PM indicating the resident had left the facility against medical advice on the evening of 8/27/24. There were two witnesses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-30 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with residents, staff, dialysis staff, transport company staff, and the facility's pest control provider's service technician, the facility failed to ensure a system was in place on three of four halls to ensure ants did not climb into residents' beds or on residents while the pest control company was baiting underground ant colonies while trying to eradicate them. The findings included: 1a. Resident # 1 was admitted to the facility on [DATE]. The resident's diagnoses in part included glaucoma, end stage renal disease for which he went to dialysis three times per week, severe peripheral artery disease, and left foot dry gangrene. Resident # 1 resided on the 400 hall. Resident # 1's quarterly Minimum Data Set assessment, dated 6/17/24, coded the resident as cognitively impaired and as needing substantial to maximum assistance with his hygiene needs. The resident was also assessed to have an arterial wound and as being highly visually impaired. Review of orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff interview, physicians' interview, and interviews with dermatology office staff, the facility failed to follow through in referring a resident to a dermatologist for treatment after the resident was identified to have basal cell carcinoma. This was for one (Resident # 12) of four residents reviewed for professional standards in the provision of medical care. The findings included: Resident # 12 was admitted to the facility on [DATE] with diagnoses which in part included chronic obstructive pulmonary disease and hypertension. The resident's quarterly Minimum Data set assessment, dated 6/7/24, coded Resident # 12 as cognitively intact. Review of Resident # 12' care plan, updated on 3/20/24, revealed the resident had basal cell carcinoma. This had been added to the care plan on 3/20/24 and remained part of the resident's active care plan. The care plan goal was that the resident have no complications from the carcinoma. Staff were directed to provide treatment as ordered.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-30 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and pharmacist interview the facility failed to ensure accurate accounting for the dispensing and receipt of 15 tablets of Oxycodone. This was for one (Resident # 5) of one sampled resident whose Oxycodone was reported by the pharmacy as delivered but reported by the facility as not definitively received. The findings included: Resident # 5 was admitted to the facility on [DATE] and resided there until her discharge on [DATE]. Review of physician orders revealed Resident # 5 was ordered Oxycodone 5 milligrams every four hours as needed for pain. This order originated on 2/13/24. Nurse # 7 was interviewed on 2/14/24 at 12:00 PM with the Director of Nursing and reported the following information. Resident # 5's supply of Oxycodone had not been delivered on the routine delivery of 2/13/24 when the resident was initially admitted . Nurse # 7 reported she called the pharmacy on 2/14/24 to order a special early delivery of Resident # 5's Oxycodone. At the time, the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$166,075 in federal fines across 1 penalty.
- $166,075 — penalty dated 2025-10-30
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to SIMCHA HYMAN & NAFTALI ZANZIPER — 79 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.6 | -1.6 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 1 of 5 | 2.2 | -1.2 vs chain |
| Quality measures | 3 of 5 | 3.4 | -0.4 vs chain |
The other 78 homes this chain runs (chain average 2.6★, per CMS)
Showing 40 of 78; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| NC EAST HOLDING LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/01/2022 |
| ALTER, TZVI | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR | 80% | since 07/01/2022 |
| DAVIS, JENNIFER | Individual | W-2 MANAGING EMPLOYEE | — | since 07/01/2022 |
CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $564K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345317. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.