Regency Redmond Rehabilitation And Nursing Center

Location & what’s nearby

Open in Google Maps ↗ · Directions ↗ · Larger map ↗

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

61.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 124 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 86.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 57 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.70 therapist hours per resident per day in 2026Q1 — more than 92% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 50 beds and averages 35.0 residents a day — about 70% occupied, or roughly 15 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.72 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.48 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.68 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.69 hrs/resident/day on weekends vs 6.15 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 1.70 to 0.93 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 56% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

30 citations, most serious first. The 12 most serious are shown; the remaining 18 are one tap away and print in full.

• Actual harm · G2023-04-07 · tag F0658 — failed to meet professional standards of care — isolated
  Ensure services provided by the nursing facility meet professional standards of quality.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to ensure Staff 15 (CMA) administered medications per the current standard of practice. This resulted in Resident 131 experiencing adverse medication consequences and being sent to the hospital for treatment and observation. Findings include: Resident 131 was admitted to the facility on [DATE] with diagnoses including femur fracture and respiratory failure. The 3/30/22 hospital physician orders indicated Resident 131 was to receive the following: -morphine 10 mg/5 ml take 2 ml in the morning and 1 ml in the afternoon; -morphine concentrate 10 mg/0.5 ml concentrated solution take 0.1 ml (2 mg total) PO TID PRN air hunger for up to three days. The Omnicell (automated medication dispensing system used when medication is not otherwise available) indicated on 3/30/22 at 6:42 PM Staff 6 (LPN) and Staff 18 (Former Staff/LPN) pulled one bottle of morphine sulfate 20 mg/ml solution 30 ml for Resident 131. The 3/31/22 Medication Administration…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Actual harm · G2023-04-07 · tag F0760 — failed to prevent significant medication errors — isolated
  Ensure that residents are free from significant medication errors.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to ensure residents were free from significant medications errors for 1 of 6 sampled residents (#131) reviewed for medication. Resident 131 received an excessive dose of morphine (opioid pain medication) which resulted in hospitalization. Findings include: Resident 131 was admitted to the facility on [DATE] with diagnoses including femur fracture and respiratory failure. The 3/30/22 hospital physician orders indicated Resident 131 was to receive the following: -morphine 10 mg/5 ml take 2 ml in the morning and 1 ml in the afternoon; -morphine concentrate 10 mg/0.5 ml concentrated solution take 0.1 ml (2 mg total) PO TID PRN air hunger for up to three days. The Omnicell (automated medication dispensing system used when medication is not otherwise available) indicated on 3/30/22 at 6:42 PM Staff 6 (LPN) and Staff 18 (Former Staff/LPN) pulled one bottle of morphine sulfate 20 mg/ml solution 30 ml for Resident 131. The 3/31/22 Medication…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-16 · tag F0604 — failed to not use physical restraints improperly — isolated
  Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review it was determined the facility failed to ensure a resident was assessed prior to use of a potential restraint for 1 of 1 sampled resident (#17) reviewed for hospice. This placed residents at risk for limited mobility. Findings include: Resident 17 was admitted to the facility in 8/2024 with a diagnosis of dementia. The facility's Enabler Restraint Policy and Procedure revised 10/2022 revealed the facility was to evaluate and routinely review residents prior to the use of enablers or restraints to ensure less restrictive measures were attempted and how the device(s) enabled the resident to function at their highest practical level. An Enabler/Restraint Evaluation and Consent was to be completed prior to implementation of a device to ensure less restrictive measures were attempted and the device enabled a resident to function at their highest practical level. Resident 17's 8/12/25 Annual MDS revealed she/he had severe dementia and was a severe fall risk. The assessment indicated Resident 17's behaviors and memory were becoming worse.…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-01-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
  Provide care and assistance to perform activities of daily living for any resident who is unable.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review it was determined the facility failed to ensure a resident was assisted to with grooming for 1 of 2 sampled residents (#5) reviewed for ADLs. This placed residents at risk for unmet grooming care needs. Findings include: Resident 5 was admitted to the facility in 11/2022 with a diagnosis of pain. Resident 5's 11/14/25 Annual MDS revealed she/he had severe dementia; it was important to her/him to make choices about bathing and required extensive assistance of one staff for hygiene. Resident 5's current Care Plan indicated she/he required extensive assistance by one staff with personal hygiene. The facility's 11/21/25 shower schedule revealed Resident 5 was to be showered on Mondays and Thursdays. Resident 5's 1/12/26 Skin Monitoring: Comprehensive CNA Shower Review Sheet revealed Staff 9 (CNA) assisted the resident with a shower on 1/12/26. On 1/12/26 at 1:33 PM and 1/13/26 at 12:56 PM, Resident 5 was observed to have long facial hair. Resident 5 stated she /he preferred to shave daily but staff did not offer to assist her/him. On…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-16 · tag F0679 — failed to provide activities — isolated
  Provide activities to meet all resident's needs.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review it was determined the facility failed to ensure assessed and preferred activities were provided for 2 of 2 sampled residents (#s 2 and 17) reviewed for activities. This placed residents at risk for decreased quality of life. Findings include: 1. Resident 2 was admitted to the facility in 12/2025 with diagnoses including orthopedic surgery aftercare, PTSD (Post-Traumatic Stress Disorder), and depressive episodes. Resident 2's Activities Initial Review dated 12/8/25 indicated Resident 2 played games on her/his phone and it was very important for the resident to get outside and get fresh air when the weather was good. The 12/9/25 admission MDS indicated Resident 2 had a BIMS assessment score of 14 (cognitively intact) and the resident required extensive assistance by staff to maneuver in her/his wheelchair due to weakness and poor coordination. The 1/12/26 revised Care Plan indicated Resident 2 was at risk for little or no activity due to her/his right rotator cuff repair and staff was to provide in-room visits and one on one…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-01-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
  Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review it was determined the facility failed to ensure fall interventions were followed and ensured medications were not left at a resident's bedside for 3 of 5 sampled residents (#s 5, 8, and 17) reviewed for accidents, hospice and ADLs. Findings include: 1. Resident 17 was admitted to the facility in 8/2024 with a diagnosis of dementia. Resident 17's 8/10/25 Annual MDS revealed she/he had severe dementia, received hospice services, required extensive assistance with propelling a wheelchair, and was assessed to be a severe fall risk. Resident 17 had falls while residing in the facility. Resident 17's Care Plan revised on 9/20/24 revealed she/he was not to be left unattended while in a wheelchair related to elopement risk and high risk for falls related to self-transferring. Resident 17's 12/2025 MAR revealed she/he had PRN orders for the following pain medications: -Tylenol (over the counter pain medication) and was administered zero doses. -Morphine Sulfate (narcotic pain medication) and was administered zero doses. -Oxycodone (narcotic…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
  Provide safe and appropriate respiratory care for a resident when needed.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based observation, interview, and record review it was determined the facility failed administer oxygen for 1 of 1 sampled resident (# 26) reviewed for respiratory care. This placed residents at risk for respiratory distress. Findings include: Resident 26 admitted to the facility in 6/2025 with diagnoses including hypoxemia (low levels of oxygen), acute respiratory distress (severe difficulty breathing due to lack of oxygen) and was on hospice. The 10/28/25 Care Plan revealed Resident 26 required 2-3 litters of continuous oxygen. The 11/18/25 Physician Order instructed staff to deliver 2 litters of oxygen per minute for comfort. On 1/12/26 at 11:02 AM, Resident 26 was observed seated in her/his wheelchair and was not interviewable. Resident 26's oxygen tubing was positioned along the side of the resident's face. Resident 26's portable oxygen tank gauge was observed in the red, indicating the tank was empty. On 1/12/26 at 12:37 PM, Resident 26's portable oxygen tank gauge was observed in the red, indicating the tank was empty. On 1/12/26 at 1:32 PM, Resident 26 remained seated in…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-01-16 · tag F0699 — isolated
  Provide care or services that was trauma informed and/or culturally competent.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review it was determined the facility failed to implement trauma informed care interventions for 1 of 5 sampled residents (#2) reviewed for medications. This place residents at risk for re-traumatization. Findings include:Resident 2 was admitted to the facility in 12/2025 with diagnoses including PTSD (Post-Traumatic Stress Disorder) and depressive episodes. The 12/9/25 admission MDS indicated Resident 2 had a BIMS assessment score of 14 (cognitively intact) and she/he received an antidepressant for mood and sleep. A 12/26/25 Encounter Note indicated Resident 2 recently had an episode of nightmares when she/he was choking a person and woke up from sleep acting out the dream. Resident 2 was concerned about the nightmare because she/he received medication for sleep. Review of Resident 2's clinical record revealed no assessment or care plan interventions related to her/his PTSD. On 1/14/26 at 8:38 AM, Resident 2 acknowledged there was danger for staff if she/he was woken from sleep because of her/his PTSD. On 1/14/26 at 11:35 PM, Staff 6 (RN) stated he was…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-08-16 · tag F0727 — failed to provide required RN coverage — pattern
  Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview and record review it was determined the facility failed to staff a registered nurse for eight consecutive hours per day seven days per week for nine out of 60 days reviewed for staffing. This placed residents at risk for unmet assessment needs. Findings include: A review of the Direct Care Staff Daily Reports and payroll records dated 2/1/24 through 3/31/24 revealed nine days without eight consecutive hours of registered nurse coverage on any shift in a 24 hour period. On 8/15/24 at 12:04 PM and 8/16/24 at 10:32 AM Staff 1 (Administrator) confirmed on the dates of 2/3/24, 2/10/24, 2/17/24, 2/24/24, 3/2/24, 3/9/24, 3/16/24, 3/23/24 and 3/30/24 there were no RNs in the building as required and a corrective action plan was in place since 4/1/24 to address RN staffing. On 8/19/24 at 3:24 PM Staff 1 provided the following written documentation of the corrective action: an 4/1/24 short-term action plan was implemented to ensure RNs reallocated their hours to ensure the requirements for RN coverage was met until new RNs were hired and trained. The committee…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nursing and Physician Services Deficiencies · Past Non-Compliance
• Potential for harm · E2024-08-16 · tag F0803 — failed to meet residents' dietary needs — pattern
  Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation and interview review it was determined the facility failed to follow therapeutic diets for 1 of 1 kitchen. This placed residents at risk for lack of nutritional interventions. Findings include: On 8/15/24 at 11:06 AM Staff 14 (Cook) was observed to prepare lunch for residents and did not utilize recipes or therapeutic diet spread sheets for portion control or meal substitution for any resident who received a therapeutic diet. Staff 14 stated she had no training on the use of diet spread sheets since she was hired almost a year ago. Staff 14 also stated when a NEM (Nutritionally Enhanced Meal) was ordered for a resident, their foods were not nutritionally enhanced but rather nutritional supplements were ordered by the RD and provided. Staff 13 (Dietary Manager) stated any recipe used in the kitchen was obtained through a generic search of the Internet since no recipes were provided by the facility. On 8/15/24 at 11:16 AM and 12:16 PM Staff 15 (RD) stated her audits of the facility kitchen did not include verification that diet spread sheets and system recipes…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-08-16 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
  Reasonably accommodate the needs and preferences of each resident.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review it was determined the facility failed to ensure call lights were in reach for 1 of 3 sampled residents (#287) reviewed for environment. This placed residents at risk for unaddressed individual needs. Findings include: Resident 287 was admitted to the facility in 8/2024 with diagnoses including palliative care and diabetes. A 8/5/24 care plan indicated staff were to respond immediately to Resident 287's need for pain relief. On 8/13/24 at 1:45 PM Resident 287 was observed in bed and her/his call light was not within reach. On 8/13/24 at 2:11 PM Staff 35 (CNA) stated she neglected to ensure Resident 287's call light was within reach after she provided her/his care around noon. On 8/14/24 11:37 AM Staff 4 (RNCM) stated Resident 287 was able to use her/his call light and expected the resident's call light would be within reach when she/he was alone in her/his room. Staff 4 stated staff would be re-educated to ensure Resident 287's call light was within reach. On 8/15/24 at 2:09 PM Resident 287 was observed in bed and her/his call light was not within…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-08-16 · tag F0585 — failed to handle grievances — isolated
  Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review it was determined the facility failed to address a grievance for 1 of 4 sampled residents (#20) reviewed for ADLs. This placed residents at risk for unresolved grievances. Findings include: Resident 20 admitted to the facility in 6/2021 with a diagnosis of a stroke. A 11/20/23 Interdisciplinary Conference form revealed Resident 20 reported she/he requested assistance from a CNA and the CNA refused to assist. The form indicated the resident care manager was to follow up with the concern. On 8/15/24 at 8:35 AM Staff 9 (Social Services Director) stated if a resident voiced a concern at a care conference staff were to follow-up with the concern. Staff 9 stated Staff 28 (Staffing) was to review the schedule and determine the CNA who worked with the resident. Staff 9 stated she maintained all the grievances and she did not have a grievance for Resident 20's 11/20/23 concern. On 8/15/24 at 9:47 AM Staff 28 stated if a resident voiced a concern a grievance was to be initiated. Depending on the situation, she or nursing staff would address the resident…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to REGENCY PACIFIC MANAGEMENT — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

CMS files one row per role, so the 14 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

This home reported $386K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OR