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Puyallup Post Acute

516 23rd Ave SE, Puyallup, WA 98372 · For profit - Corporation · 96 certified beds · (253) 845-6631 Medicare & Medicaid certified

Call the home — (253) 845-6631 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0610) — cited Sep 2025Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • a high number of inspection citations overall (54) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
102 23rd Ave SE · (253) 200-0300 · Call to confirm hours
Pharmacy
310 31st Ave SE · (253) 770-9889 · Call to confirm hours
Grocery
2910 S Meridian · (253) 445-6800 · Call to confirm hours
Park
7th St SE · Typically dawn to dusk
Place of worship
1818 S Meridian · (253) 203-4264

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.7%14.2%15.4%typical
Long-stay residents who lose too much weight4.9%5.5%5.4%typical
Long-stay residents with a catheter left in their bladder0.9%1.0%0.9%typical
Long-stay residents with a urinary tract infection1.0%1.6%2.0%better
Long-stay residents with depressive symptoms17.7%17.7%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.0%2.6%3.3%better
Long-stay residents whose ability to walk worsened25.3%17.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication14.1%12.4%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%93.8%95.3%typical
Long-stay residents with pressure ulcers2.6%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control10.1%22.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table26.8%15.1%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.1%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine88.7%82.0%79.4%better
Short-stay residents rehospitalized after admission21.8%19.9%22.6%typical
Short-stay residents with an outpatient ER visit14.8%13.4%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

59.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 305 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

59.1%U.S. median 51.5%
Got home and stayed home
10.6%U.S. median 10.7%
Went back to hospital
59.4%U.S. median 56.6%
Met the expected recovery

Met the expected recovery: 59.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 123 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF59.1%CMS range 52.7–66.051.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 8.1–12.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge59.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge60.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge58.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.8%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.3%CMS range 4.8–10.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.

Inspection trend

10
deficiencies at the latest standard inspection (2025-09-15)
19
at the previous standard inspection (2024-08-16)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

54 citations, most serious first. The 10 most serious are shown; the remaining 44 are one tap away and print in full.

  • Potential for harm · Ecited before2026-05-20 · tag F0552 — pattern
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure 4 of 4 residents (Residents 1, 2, 3 & 4) reviewed for insurance disenrollment were informed of the risks/benefits, options, and alternative changes in their insurance, in ways that were easy for the residents and/or the residents' representative to understand. The facility failed to develop written policies and procedures regarding the process of assisting beneficiaries with changing their health care coverage, including the need to obtain a document signed by the beneficiary or representative that acknowledges that the specific information regarding the impact of a change in coverage was provided to them orally and in writing, and that they understood the information. Failure of the facility placed residents at risk of non-coverage, increased cost out of pocket, and caused undue stress to residents and/or resident representatives and placed 13 Managed Medicare residents at risk of the facility disenrolling them without their request, consent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0620 — pattern
    Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record reviews, the facility failed to protect 4 of 4 residents' rights to Medicare benefits. The facility disenrolled three (Residents 1, 2 & 3), and attempted to disenroll one (Resident 4) beneficiaries from Medicare Managed Health Plans without their request, consent, knowledge and/or complete understanding. The facility failed to develop written policies and procedures regarding the process of assisting beneficiaries with changing their health care coverage, including the circumstances under which the facility could assist a beneficiary with a plan change, and the need to obtain an attestation signed by the facility staff member that assisted with the change in enrollment, attesting that the beneficiary or representative requested the change. Failure of the facility placed residents at risk of non-coverage, increased cost out of pocket, and caused undue stress to residents and/or resident representatives and placed 13 Managed Medicare residents at risk of the facility disenrolling them without their request, consent knowledge or complete…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-19 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to promptly resolve grievances for 2 of 3 residents (Resident 1 & 2) reviewed for grievances and missing property. Failure to initiate, investigate, and resolve grievances timely placed residents at risk for frustration and a diminished quality of life.Findings included .Review of the facility undated admission Agreement showed the facility must listen to and act promptly to resolve grievances and recommendations received from a resident and/or their family. Additionally, the facility had established a program designed to prevent theft and loss, which included providing residents with a written inventory of their personal property upon admission to the facility.<RESIDENT 1>During an interview on 01/22/2026 at 2:34 PM, Resident 1's representative stated Resident 1 was missing two phones and an Echo. Resident 1 was hard of hearing, so they bought an Echo, which was never set up, and had now gone missing and nobody knew where it was. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-21 · tag F0621 — pattern
    Treat residents equally regarding transfer, discharge, and provision of services for all residents, regardless of payment source
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure there was no discrimination against Medicaid funded residents and failed to ensure Medicaid residents were not being discharged because of payment source. These failures caused residents to not have the right to stay in the facility or to be discharged to a facility that they did not want to live in.Findings included . Review of the Nursing Home Facility License Application, dated 07/23/2025, showed a requested Change of Ownership (CHOW), to go into effect on 10/01/2025. The application indicated the purchasing entity was applying for Medicaid Certification (Medicaid Contract). A Notice of Change in Operations letter was addressed to All Puyallup Nursing and Rehabilitation Center Residents, Families and [NAME] of Attorney dated July 24, 2025. The letter was notification that the facility would be sold effective October 1, 2025. Review of the letter showed the purchasing company brought a reputation of Focusing on being the best long-term care and senior living provider . Additionally the statement,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-21 · tag F0627 — pattern
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to permit each resident to remain in the facility and involuntarily discharged 8 of 9 residents (Resident 1, 2, 3, 4, 5, 6, 7 & 8 ) reviewed for Nursing Home transfers without documentation of the basis for the transfer, and provision of sufficient time and orientation prior to discharge. In addition, the facility failed to develop and implement an effective discharge planning process that focused on the resident's discharge goals and was reflected in the plan of care. This failure placed residents at risk of displacement, discrimination based on ability to pay for services, and a decreased quality of life. Findings included .Review of the facility admission Skilled Nursing Facility (SNF) admission Agreement, undated, showed the facility could involuntarily discharge residents by providing written notice to Resident or the Resident Representative for one or more of the following reasons: 1. Resident's documented medical needs cannot be met in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-21 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a written transfer notification to the resident/resident representative and notify the Office of the State Long Term Care Ombudsman (LTCO - resident advocates) for 9 of 16 sample residents (Residents 1, 2, 4, 5, 6, 7, 8, 11 & 13) reviewed for Nursing Home Transfers. Failure to notify the LTCO and ensure written notification was provided to the resident/resident representative, in a language and manner they understood, placed residents at risk of a lack of advocacy for not having an opportunity to make informed decisions about their transfer/discharge rights.Findings included .Review of the facility admission Skilled Nursing Facility (SNF) admission Agreement, undated, showed the facility could involuntarily discharge residents by providing written notice to Resident or the Resident Representative for specific stated reasons. According to the agreement, except for an emergency involving resident health or well-being, no resident shall be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-15 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have a system in place to address grievances/concerns raised by the Resident Council group for 4 of 8 months (January, March, April and September 2025) when reviewed for resident council. Failure of the grievance official to report back to the resident or council in writing with a response, rationale and action taken on grievances, placed residents at risk for continued concerns, unmet needs and a diminished quality of life.Findings included . During an interview on 09/10/2025 at 9:26 AM, Resident 40 stated when a concern was brought up in Resident Council, Resident 40 would be the one to take initiative and resolve the concern. Resident 40 stated they were unaware if the concerns were documented as a grievance. Review of the Resident Council meeting minutes for January, March, April and September 2025 showed there were a total of eight concerns voiced by residents that required a resolution. Review of the facility's Resident/Family Grievance Log from January 2025 through September 2025 showed there were no grievances…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-15 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide written bed hold notice at the time of transfer to the hospital for 4 of 4 sampled residents (Residents 1,11,39 and 52) when reviewed for hospitalization. This failure placed the residents at risk for lacking knowledge regarding their right to hold their bed while in the hospital and diminished quality of life.Findings included . Resident 1Review of the electronic health record (EHR) showed Resident 1 admitted to the facility on [DATE] with diagnoses that included dementia (a decline in mental ability that interferes with daily life) and diabetes (too much sugar in the blood). Resident 1 was unable to make needs known. Review of Resident 1's EHR showed hospitalization on 08/31/2025, with no documentation that the resident or resident representative were provided with written copies of the bed hold notice or transfer form. Resident 11Review of the EHR showed Resident 11 admitted to the facility on [DATE] with diagnoses that included rheumatoid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-15 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to promptly screen residents for additional mental health supports through the Preadmission and Resident Review (PASARR, a mental health screening tool) for 4 of 7 sampled residents (Residents 2, 5, 3, and 9) when reviewed for PASARR. This failure placed residents at risk of lack of mental health support, increasing behaviors, decrease in mental health, and a diminished quality of life. Findings included.Resident 2 Review of the electronic health record (EHR) showed Resident 2 admitted to the facility on [DATE] with diagnoses to include dementia (a group of conditions that cause a decline in cognitive abilities, memory, and thinking skills that interfere with daily life) and depression. Resident 2 was able to make needs known. Review of the level 1 PASARR showed it was completed on 08/28/2025, 15 days after admission. Resident 5 Review of the EHR showed Resident 5 admitted to the facility on [DATE] with diagnoses to include depression, hemiplegia…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-15 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to implement non-pharmacological interventions (NPI) prior to providing as needed (PRN) pain medications for 4 of 5 residents (Residents 5, 39, 30 and 3) and failed to implement parameters for use of pain medications for 1 of 5 residents (Resident 30) when reviewed for unnecessary medications. This failure placed the residents at risk of receiving unnecessary pain medications, and a decreased quality of life. Findings included .Resident 5 Review of the electronic health record (EHR) showed Resident 5 admitted to the facility on [DATE] with diagnosis of stroke (when blood supply to part of the brain is blocked or reduced. causing loss of function), and diabetes (too much sugar in the blood). The resident was unable to make their needs known. Review of the provider orders showed Resident 5 received a PRN narcotic pain medication on 08/06/2025 and 09/10/2025. Review showed a provider order for nursing staff to attempt nonpharmacological interventions (NPI)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · D2025-09-15 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure a resident's bed fit them for 1 of 1 sampled resident (Resident 84) when reviewed for accommodation of need. This failure placed residents at risk of inability to sleep, decreased condition, and a diminished quality of life. Findings included.Review of the electronic health record showed Resident 84 admitted to the facility on [DATE] with diagnoses to include hemiplegia (difficulty moving one side of the body), repeated falls, and diabetes (too much sugar in the blood). Resident 84 was able to make needs known. Observation on 09/10/2025 at 9:53 AM showed Resident 84 laid in bed. Observation showed the footboard of the bed had been removed and Resident 84's feet hung off the bed with the back of the ankles resting on the bed. Observation on 09/15/2025 at 12:40 PM showed Resident 84's representative speaking with Staff M, Maintenance Director. Resident 84's representative stated Resident 84 had been waiting three weeks for a longer bed and Staff M…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to thoroughly investigate and notify law enforcement for a physical abuse allegation with injuries for 1 of 3 sampled residents (Resident 45) reviewed for abuse and neglect. This failure placed residents at risk of physical and emotional harm, feelings of rejection and impaired quality of life. Findings included.Review of the Electronic Health Record (EHR) showed Resident 45 was readmitted to the facility on [DATE] with diagnoses to include acute respiratory failure, malnutrition (lack of sufficient nutrients in the body), depression, anxiety and seizure disorder (uncontrolled jerking, loss of consciousness, and other symptoms caused by abnormal electrical activities in the brain). Resident 45 was able to communicate needs. Observation and interview on 09/10/2025 at 9:45 AM showed Resident 45 in their room sitting on their wheelchair with worried facial expression and furrowed eyebrows. Resident 45 stated My knee hurts and they are not doing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide quality of care related to the following: medication parameters, non-pressure skin management, bowel management and anticoagulation management for 5 of 22 sampled residents (Residents 30,3, 9, 45 and 5) when reviewed for quality of care. These failures placed the residents at risk for poor clinical outcomes and a decreased quality of life. Findings included .Resident 5 Review of the electronic health record (EHR) showed Resident 5 admitted to the facility on [DATE] with diagnosis of stroke. The resident was unable to make their needs known. Review of the EHR showed an order for coumadin (a blood thinning medication) for blood clot prevention daily. Review of the plan of care on 09/10/2025 showed no active care plan for anticoagulant therapy. During an interview on 09/12/2025 at 9:20 AM, Staff E, Licensed Practical Nurse/Resident Care Manager (LPN/RCM) stated Resident 5 should have had a care plan for anticoagulation therapy but did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide oxygen services per provider's orders for 1 of 3 sampled residents (Resident 48) when reviewed for respiratory services. This failure placed residents at risk of oxygen poisoning, decline in condition, and a diminished quality of life. Findings included.Review of the electronic health record (EHR) showed Resident 48 admitted to the facility on [DATE] with diagnoses to include heart failure, chronic obstructive pulmonary disease (COPD, a group of lung diseases that block airflow and make it difficult to breathe), and diabetes (too much sugar in the blood). Resident 48 was able to make needs known. Review of the provider’s orders showed Resident 48 received oxygen at 2 liters per minute (L/m), dated 08/25/2025, and nursing staff was to verify the flow rate three times a day, dated 08/25/2025. Observation on 09/09/2025 at 12:43 PM, 09/11/2025 at 9:45 AM, and 09/15/2025 at 9:20 AM showed Resident 48 was receiving oxygen at 5 L/m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide dental services to increase residents' ability to eat for 1 of 3 sampled residents (Resident 4) when reviewed for dental services. This failure placed the resident at risk of decreased nutritional intake, oral discomfort, and a diminished quality of life. Findings included.Review of the electronic health record showed Resident 4 admitted to the facility on [DATE] with diagnoses to include enterocolitis (inflammation of the intestines), malnutrition (insufficient nutritional intake), and adult failure to thrive. Resident 4 was able to make needs known. Observation and interview on 09/09/2025 at 10:24 AM showed Resident 4 had 2 teeth. Resident 4 stated the facility did not offer any dental services to them. Review of Resident 4's care plan, initiated 08/19/2025, showed no focus area related to dental. Review showed a focus area related to Resident 4 being at risk for nutritional problems, had a mechanically altered diet (a dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-25 · tag F0773 — pattern
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to obtain laboratory services according to professional standards of practice for 6 of 18 Residents (Residents 3, 9, 10, 11, 12 & 13 ) reviewed for COVID-19 testing. The facility failure to obtain Physician Orders to conduct COVID-19 testing placed residents at risk of delayed identification/diagnosis of COVID-19. Findings included . COVID-19 is an infectious virus which causes respiratory illness with symptoms including cough, fever, new or worsening malaise, headache, or new dizziness, nausea, vomiting, diarrhea, loss of taste or smell, and in severe cases difficulty breathing that could result in severe impairment or death. <Resident 3> Review of the June 2025 COVID-19 Reporting Line Listing showed Resident 3 tested positive for COVID-19 on 06/10/2025. Review of Progress Notes showed on 06/10/2025 at 4:54 AM, Resident was administered Tylenol for a fever of 101.9 degrees Fahrenheit (dF). A 06/10/2025 5:59 AM Nursing Note showed the resident had been coughing all night. Although the positive results were documented, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases, including COVID-19 and other infections for 18 of 32 Residents, (1, 2, 3, 4, 5, 6, 7, 8, 9. 10, 11, 12, 13, 14, 15, 16, 17 & 18) reviewed for infection control. COVID-19 is an infectious disease by a virus causing respiratory illness with symptoms including cough, fever, new or worsening malaise, headache, or new dizziness, nausea, vomiting, diarrhea, loss of taste or smell, and in severe cases difficulty breathing that could result in severe impairment or death. The facility failed to do contact tracing, to identify those who may have been exposed to COVID-19. For those residents (2, 4, 5, 6, 7, 8 & 11) identified as exposed, the facility failed to initiate exposure testing and place those exposed on Transmission Based Precautions (TBPs). The facility failed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide the required care planned supervision to prevent accidents/falls for 3 of 4 sample residents (Resident 1, 3 & 4) reviewed for two person assists with transfers. This failure placed residents at risk for falls, injury and a diminished quality of life. Findings included . Review of the facility Mechanical Lift Re-training dated 03/07/2025 showed Utilization of a Mechanical Lift to transfer dependent residents from one surface to another surface (Bed to wheelchair to bed, bed to shower chair, etc.) is a common occurrence in healthcare settings. It is never acceptable to use a lift with only one staff member. When using a lift, there must always be two staff members present to perform a mechanical lift transfer. This ensures safety during a resident transfer. <Resident 1> Review of the Annual Minimum Data Set (MDS), an assessment tool, dated 03/03/2025, showed Resident 1 was assessed as alert, oriented, and dependent on staff for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to properly notify the Office of State Long-Term Care Ombudsmen (an advocacy group for residents in a nursing home) of discharges for 3 of 3 sampled residents (Residents 54, 76 and 36) reviewed for hospitalization. This failure placed residents at risk for an inappropriate discharge and diminished quality of life. Findings included . Resident 54 Review of Resident 54's electronic health record (EHR) showed the resident was readmitted to the facility on [DATE] with diagnoses to include heart failure, chronic obstructive pulmonary disease (a lung disease causing restricted airflow and breathing problems) and was able to make needs known. Review of Resident 54's progress note dated 08/01/2024 showed that Resident 54 was transferred to the hospital via 911 and left the facility at around 3:50 PM. Review of Resident 54's minimum data set (MDS, a required assessment tool) showed that the resident readmitted to the facility on [DATE]. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide or thoroughly complete a bed hold notice in writing at the time of transfer to the hospital or within 24 hours of transfer to the hospital for 2 of 3 sampled residents (Residents 54 and 36) reviewed for hospitalization. This failure placed the residents at risk for lack of knowledge regarding the right to hold their bed while they were at the hospital and diminished quality of life. Findings included . Resident 54 Review of Resident 54's electronic health record (EHR) showed the resident was readmitted to the facility on [DATE] with diagnoses to include heart failure, chronic obstructive pulmonary disease (a lung disease causing restricted airflow and breathing problems) and was able to make needs known. Review of Resident 54's progress note dated 08/01/2024 showed that Resident 54 was transferred to the hospital via 911. During an interview on 08/12/2024 at 11:08 AM, Resident 54 stated they had just returned from the hospital. Resident 54…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-16 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident 54 Review of Resident 54's electronic health record (EHR) showed the resident was transferred to the hospital on [DATE] and readmitted to the facility on [DATE] with diagnoses to include heart failure, diabetes, and had a surgical wound located on the right lower leg. Resident 54 was able to make needs known. During an interview on 08/12/2024 at 11:08 AM, Resident 54 stated they had just returned from the hospital after having surgery on their right lower leg. Review of Resident 54's provider order dated 08/09/2024 showed a wound treatment for the right lower leg/shin to be provided every morning. Review of Resident 54's current care plan showed no actual skin impairment and/or surgical wound documented in the resident's care plan. During an interview on 08/15/2024 at 12:17 PM, Staff D, Licensed Practical Nurse/Resident Care Manager (LPN/RCM), stated Resident 54's surgical wound was created/initiated in the resident's care plan on 08/15/2024 (six days after being readmitted ) and should have been care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident 44 Review of Resident 44's electronic health record (EHR) showed Resident 44 readmitted to the facility on [DATE] with diagnoses to include anxiety disorder, depression, and psychotic disorder (a mental illness that can cause a person to lose touch with reality and have abnormal thinking and perceptions). The resident was able to make needs known. Review of Resident 44's care plan showed no diagnosis of anxiety disorder addressed. The focused care plan initiated on 06/16/2023 showed that Resident 44 took a psychotropic medication for the diagnosis of dementia with behaviors as evidenced by: and did not show documentation of what behaviors or adverse side effects to monitor for related to the antipsychotic medication use. During an interview on 08/14/2024 at 9:27 AM, Staff D, LPN/RCM, stated that Resident 44 had a diagnosis of an anxiety disorder; however, it was not addressed in the resident's care plan and should have been. Staff D stated Resident 44's psychotropic medication care plan initiated on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure freedom from unnecessary pain medication for 2 of 5 sampled residents (Resident 44, and 36) reviewed for unnecessary medications and 1 of 1 sampled resident (Resident 379) reviewed for pain management. These failures placed the residents at risk for side-effects related to the medications, medical complications, and a diminished quality of life. Findings included . Review of a document titled, Pain Management, dated 07/26/2016 showed that the facility's pain management program was based on the facility's endeavors to provide care and services to effectively manage resident's pain. The facility was to develop and implement interventions, pharmacological and non-pharmacological (the use of medication to manage symptoms or management of symptoms without medications) to manage pain depending on factors such as whether the pain was episodic or continuous. In addition, specific strategies were needed to identify different levels and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure monitoring of potential side effects related to the use of psychoactive medications for four of five residents (Resident's 9, 44, 36 and 26) reviewed for unnecessary medication use. The facility's failure to monitor behavioral monitoring and side effects related to use of an antipsychotic medications placed the residents at risk for adverse side effects, medical complications and a diminished quality of life. Findings included . Review of a policy titled, Psychotropic Medications, dated 01/01/2023 showed staff were to monitor the appropriateness, efficacy, and to prevent detrimental side effects from the usage of psychotropic medications in the residents at the community (facility). In addition, the facility would review residents on psychotropic medications for target behaviors and monitor for any adverse side effects (ASE) of the medications. Resident 9 Review of the quarterly minimum data set assessment (MDS) dated [DATE] showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review the facility failed to maintain an infection prevention and control program to help prevent the transmission of communicable disease and infections by ensuring the proper application of transmission-based precautions (TBP, precautions used with known or suspected infectious diseases/illnesses) for 1 of 2 sampled residents (Resident 23) reviewed for infections. The facility failed to follow recommendations for Enhanced Barrier Precautions (EBP, the use of gowns and gloves for high contact procedures) for 2 of 2 sampled residents (Residents 1 and 54) reviewed for infection control. The facility also failed to maintain sanitary conditions in 1 of 2 medication carts (East Long Hall medication cart) reviewed for medication storage. These failed practices placed residents, visitors, and staff at risk for infection, infection related complications, and a decreased quality of life. Findings included . <Transmission-based Precautions> Resident 23 Resident 23 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-16 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review the facility failed to have psychotropic medication (medications that affect a person's mental state) consents signed and in place prior to residents receiving medications for 2 of 5 sampled residents (Residents 9 and 44) reviewed for psychotropic medication use. This failure placed the residents at risk for adverse side effects and a diminished quality of life. Findings included . Review of a document titled, Nightingale Healthcare, Psychotropic Medications, dated 01/01/2023, showed the facility staff were to monitor the appropriateness, efficacy, and to prevent detrimental side effects from usage of psychotropic medications in the residents at the community. In addition, the facility's team would review all residents, who were started on psychotropic medications for the consent forms. Resident 9 Resident 9 admitted to the facility 01/19/2023 with multiple diagnoses to include dementia, anxiety, and depression. Review of the quarterly minimum data set (MDS, an assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review the facility failed to provide written explanation of reason the facility initiated a room change or provide opportunity for the resident to see the new location and meet new roommates for 1 of 1 sampled resident (Resident 14) reviewed for resident rights. This failure placed the resident at risk for psychosocial distress and diminished quality of life. Findings included . Resident 14 was admitted to the facility on [DATE] with diagnosis that included Diabetes and Depression. The five-day admission Minimum Data Set (MDS, an assessment tool), dated 07/27/2024, showed the resident was cognitively intact and able to make needs known. During an interview on 08/15/2024 at 9:11 AM, Resident 14 stated they were unhappy with the room move and preferred to be back in their previous room where they were near the window and liked the staff. Resident 14 stated they did not receive advance notice about the move and did not get an opportunity to see the new room before…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to identify a significant change of condition for 1 of 2 sampled residents (Resident 55) reviewed for Hospice (end of life care) services. Failure to identify the need for significant change in condition assessment Minimum Data Set (MDS, a required assessment tool) placed the resident at risk for unidentified/unmet care needs, and a diminished quality of life. Findings included . Resident 55 was admitted on [DATE], with diagnoses that included dementia (loss of memory and thinking abilities), malnutrition, and adult failure to thrive. The quarterly minimum data set (MDS), an assessment tool, dated 05/22/2024, showed the resident was not able to make their needs known. Review of the electronic health record (EHR) showed resident 55 was receiving Hospice services starting on 06/14/2024. Review of the MDS schedule showed a quarterly MDS dated [DATE], and a second quarterly MDS scheduled for 08/22/2024. There was no change of condition MDS completed after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-16 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure Pre-admission Screening and Resident Review (PASRR) assessment was accurately completed for 1 of 5 residents (Residents 44) reviewed for PASRRs and unnecessary medications. This failure placed the residents at risk for inappropriate placement and/or not receiving timely and necessary services to meet mental health care needs. Findings included . Resident 44 readmitted to the facility 07/17/2023 with diagnoses to include anxiety disorder, depression, and psychotic disorder (a mental illness that can cause a person to lose touch with reality and have abnormal thinking and perceptions). Review of Resident 44's quarterly minimum data set assessment (MDS), an assessment tool, dated 06/26/2024, showed the resident was able to make needs known. Review of Resident 44's PASRR assessment, dated 07/23/2024, showed no psychotic disorder indicated as a serious mental illness indicator documented on the form. During an interview on 08/13/2024 at 1:51 PM, Staff H, Social Service Assistant, stated Resident 44's PASRR dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to review and revise the plan of care after a change of condition for 1 of 2 sampled residents (Resident 55) reviewed for Hospice (end of life care) services. This failure placed the resident at risk of unmet care needs and a diminished quality of life. Findings included . Resident 55 was admitted on [DATE], with diagnoses that included dementia (loss of memory and thinking abilities), malnutrition, and adult failure to thrive. Review of the quarterly minimum data set assessment, an assessment tool, dated 05/22/2024, showed the resident was not able to make their needs known. Review of the electronic health record (EHR) showed resident 55 was receiving care from Hospice services initiated on 06/14/2024. Review of the care plan, initiated 03/23/2023, showed no new interventions or approaches for Hospice services. During an interview on 08/14/2024 at 10:21 AM, Staff D, Licensed Practical Nurse/ Resident Care Manger, stated Resident 55's care plan should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure services provided met professional standards of practice for 2 of 21 sampled residents (Residents 19 and 26) when reviewed for quality of care. The facility failed to ensure the initiation of Resident 19's provider order for Physical and Occupational therapy (PT/OT) and failed to monitor pain/evaluate the effectiveness of pain management for Resident 26 per providers orders. These failures placed the residents at risk of medical complications, unmet needs, and a poor quality of life. Findings included . According to the Lippincott Manual of Nursing Practice, Tenth Edition ([NAME], [NAME] & [NAME], 2014, page 16), The practice of professional nursing has standards of practice setting minimum levels of acceptable performance for which its practitioners are accountable. According to [NAME], Duell & [NAME], Clinical Nursing Skills, 6th Edition, page 4, paragraph Nurse Practice Act identified skills and functions that professional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to consistently monitor and document bowel movements and implement the bowel program when needed for 1 of 2 sampled residents (Resident 3 and 9) reviewed for bowel protocol. Additionally, the facility failed to initiate proper positioning, and re-start Physical and Occupational Therapy (PT/OT) for 1 of 3 sampled residents (Resident 19) when reviewed for limited range of motion. These failures placed the residents at risk for worsening condition, discomfort, and a decreased quality of life. Findings included . <Bowel Monitoring> Review of a document titled, House Bowel Program, dated 01/12/2019 showed the policy was developed to promote natural and predictable elimination of bowels. In addition, the policy showed that bowel movements or lack of were to be recorded by the Certified Nurse Aide (CNA), each shift. The Licensed Nurse (LN) will monitor results and start medication if necessary. The interventions included that the night shift nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to have an accurate and current smoking assessment for 1 of 3 sampled residents (Resident 4) reviewed for accidents. This failure placed the resident at risk for avoidable accidents and diminished quality of life. Findings included . Resident 4 was admitted to the facility on [DATE] with diagnoses that included stroke (damage to the brain from interruption of its blood supply), hemiparesis (paralysis) affecting right side of body and hemiparesis affecting left side of body. Review of the Quarterly Minimum Data Set (MDS, a required assessment tool), dated 05/18/2024, showed Resident 4 was able to make their needs known. Observation and interview on 08/12/2024 at 12:18 PM, showed Resident 4 sitting in an electric wheelchair in their room. Resident 4 was able to use their left hand, they gestured and wrote on a paper that that they smoked off of the facility property. There was cigarette odor present on their clothing. Review of the Electronic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure ostomy (a surgical procedure creating an opening in the body for the discharge of body wastes into a collection bag) care and treatment instructions were provided in the plan of care for 1 of 1 sampled resident (Resident 129) reviewed for ostomy care. This failure placed the resident at risk for unmet care needs, and diminished quality of life. Findings included . Review of Resident 129's electronic health record (EHR) showed Resident 129 admitted to the facility on [DATE] with a diagnosis to include diverticulitis (Inflammation of the large intestine). Resident 129 had an ostomy and was able to make their needs known. During an interview on 08/12/2024 at 1:08 PM, Resident 129 stated the area around their ostomy bag was hurting and they did not believe staff had the proper training to change or empty the bag. Review of Resident 129's provider orders did not show orders related to the ostomy. Review of the August 2024 Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to monitor and accurately document fluid restrictions (a diet which limits the amount of daily fluid intake) for 1 of 1 sampled residents (Resident 36) reviewed for hydration. This failure placed the resident at risk for medical complications and a diminished quality of life. Findings included . Review of the facility's policy titled, Fluid Restriction, undated, showed, It is the policy of this facility to ensure that fluid restrictions will be followed in accordance to physician's orders. It further showed, No water pitcher at bedside unless otherwise care planned. Review of the electronic health record showed Resident 36 admitted on [DATE] with diagnosis to include Chronic Obstructive Pulmonary Disease (a lung disease causing restricted airflow and breathing problems) Chronic Respiratory Failure (condition that makes it difficult to breathe on your own) and Diabetes. The resident was cognitively intact and able to make needs known. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide ongoing collaboration and communication with a dialysis provider for 1 of 1 sampled resident (Resident 28) reviewed for dialysis (a procedure to remove waste from the blood). This failure placed the resident at risk of a decline in condition, lack of coordinated dialysis care, and a diminished quality of life. Findings included . Resident 28 admitted to the facility on [DATE] with diagnoses of end stage renal disease (kidney failure) and dependence on renal dialysis. Review of provider's orders, dated 07/25/2024, showed that Resident 28 underwent dialysis on Monday, Wednesday, and Friday. Review of Resident 28's care plan, initiated 07/25/2024, showed no focus area for dialysis. During an interview on 08/12/2024 at 9:57 AM, Resident 28 stated they were transported to dialysis by family and did not remember taking communication forms. Review of Resident 28's communication binder did not show communication forms for the dates of 07/26/2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-16 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a medication error rate of less than 5 percent for 2 of 6 sampled residents (Residents 1 and 8) reviewed for medication administration. During 25 medication administration observations, four medication errors were identified resulting in an error rate of 16 percent. This failure placed residents at risk of not receiving the full therapeutic effect of their medications, possible adverse side effects, and a diminished quality of life. Findings included . Review of the document titled Medication Administration General Guidelines, dated 01/2024, showed staff were to document on the resident's medication administration record (MAR) immediately following the administration of the medication. The residents should be watched after medication administration to ensure the doses were completely ingested, and if only a partial dose was ingested then this should be noted on the MAR and action should be taken if needed. Medications were to be administered within 60 minutes of the scheduled time. Resident 1 Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-13 · tag F0661 — pattern
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review the facility failed to ensure residents were provided a complete and accurate discharge summary that included a recapitulation (overview) of the residents' stay, a final summary of the resident's status (including skin condition), a reconciliation of all pre-discharge medications with the resident's post-discharge medications (prescriptions, over-the-counter medications, and treatments), scheduled appointments and contact information for Primary Care Provider (PCP), medical specialists, blood thinner clinic follow ups, and a post-discharge plan of care that included Physician Ordered (PO) Home Health (HH) services for 6 of 6 residents (Residents 3, 9, 8, 7, 10, & 11) reviewed for discharge summary. These failures placed residents at risk of post-discharge complications, delayed treatment, and decline in their overall condition by not having the necessary information and services established to ensure continuity of care for a successful discharged to the community. Findings…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review the facility failed to provide necessary care and services to prevent the occurrence and/or worsening of avoidable pressure ulcer/pressure injury (PU/PIs) for 4 of 5 residents (Residents 3, 1, 4, & 6) reviewed for PU/PIs. The failure to develop a system to timely and accurately evaluate newly identified PU/PIs and perform weekly wound evaluations placed the residents at risk for worsening PU/PIs, unmet care needs, and diminished quality of care/quality of life. Findings included Review of the facility's Skin at Risk Program: skin integrity, wound care policy, undated, showed when a new wound was identified, an appropriate treatment order would be obtained, and a Weekly Skin Measurement Tool (WSMT) would be initiated for each PU/PI identified. PU/PIs would be evaluated weekly, documented on the WSMT, and would include the wound characteristics: length, width, depth, undermining, tunneling, pain, drainage, condition of the wound bed and edges. <Resident 3>…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide written notification of the reason for transfer/discharge to the resident or responsible party and/or to properly notify the Office of State Long-Term Care Ombudsmen (Ombuds, an advocacy group for residents in a nursing home) of discharges to the hospital for 3 of 3 residents (Residents 7, 47, and 57) reviewed for Hospitalization. These failures denied the resident or responsible party knowledge of their rights regarding transfer/discharge from the facility, placed residents at risk for diminished protection from being inappropriately discharged , lack of access to an advocate who could inform them of their options and rights, and ensure that the Offices of the State Long-Term Care Ombudsmen was aware of the facility practices and activities related to transfers and discharges. Findings included . Resident 7 Review of the discharge Minimum Data Set assessment (MDS) dated [DATE] and the entry tracking record MDS dated [DATE] showed that Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a bed-hold notice in writing at the time of transfer/discharge to the hospital and/or within 24 hours of transfer/discharge to the hospital for 3 of 3 residents (Residents 7, 47 and 57) reviewed for Hospitalization. This failure placed the residents at risk for a lack of knowledge regarding the right to a bed-hold while they were hospitalized . Findings included . Resident 7 Review of the discharge/return anticipated Minimum Data Set assessment (MDS) dated [DATE] with return anticipated and the entry tracking record MDS dated [DATE] showed that Resident 7 was transferred from the facility to the hospital on [DATE] and readmitted to the facility on [DATE]. Review of Resident 7's electronic health record (EHR) on 07/17/2023 showed no documentation that a Resident 7 was offered a bed hold for the transfer/discharge on [DATE]. During an interview on 07/17/2023 at 10:07 AM, Staff S, Licensed Practical Nurse/Resident Care Manager (LPN/RCM), stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-18 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services to prevent contractures (a shortening of tissues which leads to rigidity of the joints) for 2 of 4 residents (Residents 22 and 5) reviewed for Positioning/Mobility. This failure placed residents at risk of developing/worsening contractures, inability to complete activities of daily living, a diminished quality of life. Findings included . Resident 22 Observation and interview on 07/12/2023 at 1:48 PM showed Resident 22 had a right-sided contracture in the hand and elbow. Resident 22 stated that they did not receive services for this contracture. Further observation showed that Resident 22 did not have an appliance on the right arm. Review of Resident 22's care plan on 07/12/2023 at 2:03 PM showed that they were to wear an elbow brace, finger separator and palm guard in the morning. Observation on 07/13/2023 at 12:23 PM, 07/14/2023 at 11:55 AM, and 07/17/2023 at 10:13 AM showed Resident 22 in bed without appliances on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation and record review, the facility failed to identify significant weight loss in a timely manner and ensure interventions were in place to prevent continued weight loss for 2 of 6 residents (Residents 57 and 54) reviewed for nutrition. These failures placed the residents at risk for unmet nutritional needs and continued weight loss. Findings included . Resident 57 Review of the admission Minimum Data Set (MDS, a required assessment tool) dated 06/30/2023 showed that Resident 57 re-admitted on [DATE] with diagnoses to include heart disease, pneumonia, septicemia (a condition caused by spread of bacteria and their toxins in the blood stream) and protein malnutrition. The MDS further showed that Resident 57 was able to make needs known and was able to feed after staff assisted by serving and setting up meals. Review of Resident 57's electronic health record (EHR) dated 07/01/2023 showed a Registered Dietitian (RD) assessment, documented the goal for the resident would be for no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure pain medications were necessary prior to administration for 3 of 6 residents (Residents 22, 53, and 8) reviewed for Unnecessary Medications/Pain. Failure to ensure pain medications were necessary placed residents at risk of overmedication, unnecessary medication side effects, and a diminished quality of life. Findings included . Resident 22 Review of Resident 22's physician's orders on 07/17/2023 at 10:44 AM showed an order for acetaminophen (a pain medication) as needed (PRN) for mild pain and oxycodone (a narcotic pain medication) PRN for pain. Further review showed no order for nonpharmacological interventions (methods to reduce symptoms without medications, i.e., ice, heating pad, etc.) prior to the use of PRN pain medications. Review of Resident 22's July 2023 Medication Administration Record (MAR) on 07/17/2023 showed that the resident had received an oxycodone on 07/04/2023. Further review showed no nonpharmacological interventions were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure monitoring of potential side effects related to the use of psychoactive medications for 2 of 5 residents (Residents 12 and 9) reviewed for unnecessary medication use. The facility's failure to monitor orthostatic blood vital signs (blood pressure [BP] and heart rate taken while lying, sitting, and standing) related to use of an antipsychotic medication placed the residents at risk for adverse side effects and medical complications. Findings included . Nursing considerations when using antipsychotic medication requires baseline blood pressures measurements before starting therapy and monitor pressure regularly. Watch for orthostatic hypotension. Reference: [NAME] & [NAME], Nursing 2007 Drug Handbook (Page 1742). Resident 12 Review of Resident 12's quarterly Minimum Data Set (MDS, a required assessment tool) dated 04/18/2023, showed the resident admitted to the facility on [DATE] with diagnoses to heart disease, dementia, and depression. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain sanitary food storage in 2 of 2 resident refrigerators (West and Activities) when reviewed for Kitchen. This failure placed residents at risk of ingesting contaminated food, foodborne illness, and a diminished quality of life. Findings included . During an interview on 07/14/2023 at 8:53 AM, Staff S, Licensed Practical Nurse/Resident Care Manager (LPN/RCM), stated that East Hall did not have a resident refrigerator and that staff stored resident food in the Activities refrigerator. Observation of the Activities refrigerator on 07/14/2023 at 8:55 AM showed an opened freezer meal in the freezer which did not have a resident name or date. Observation of the refrigerator section showed a fruit salad with no date and a label with a best used by date of 07/07/2023, a footlong sub sandwich with no date, and a half gallon of milk with a best by date of 04/21. Observation of the [NAME] refrigerator on 07/14/2023 at 9:38 AM showed a bag of cooked chicken with no name or date, a bag of cherries with no date, three containers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-18 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program to prevent the transmission of a communicable disease by ensuring the proper application of transmission-based precautions (TBP) for 5 of 5 residents (Residents 48, 46, 269, 270, and 66) and to ensure the proper use and fit of personal protective equipment (PPE) by staff during an outbreak of a respiratory virus when reviewed for TBP. The facility also failed to notify the residents or representatives of a COVID-19 (an infectious virus causing respiratory illness that may cause difficulty breathing and could lead to severe impairment or death) outbreak when reviewed for infection control. Additionally, the facility failed to provide sanitary environment for 1 of 4 hallways (East Short Hall) reviewed for environment. These failures placed residents, visitors, and staff at risk for infections and a decreased quality of life. Findings included . Review of the facility policy titled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-18 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide COVID-19 (a highly infectious respiratory illness caused by a virus) vaccinations and education regarding the benefits and potential side effects of the COVID-19 vaccine for 2 of 5 residents (Residents 15, and 48) reviewed for COVID-19 vaccinations. These failures denied the resident/representative of the right to make informed decisions and placed residents at risk for adverse health effects of a communicable disease. Findings included . Review of the facility policy titled Influenza, Pneumococcal, Covid-19 disease Prevention Vaccination updated 08/12/2022 showed that on admission each resident would be screened for vaccination history. COVID-19 vaccination would be offered on an as needed basis and risks and benefits reviewed and a consent or declinations would be signed and placed in the residents Electronic Health Record (EHR). Also, an audit would be completed monthly by the infection preventionist or designee. Review on 07/14/2023 of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-18 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY ased on interview and record review the facility failed to ensure Pre-admission Screening and Resident Review (PASRR, a mental health screening tool) assessments were accurately completed for one of five residents (Resident 12) reviewed for PASRRs and unnecessary medications. This failure placed the residents at risk for unidentified mental health care needs. Findings included . Review of Resident 12's quarterly Minimum Data Set (MDS, a required assessment tool) dated 04/18/2023, showed the resident admitted to the facility on [DATE] with diagnoses to include heart disease, dementia, and depression. In addition, review of Resident 12's electronic health record (EHR) showed that the provider prescribed medication for the treatment of anxiety and a psychotic disorder. The MDS further showed Resident 12 was able to make needs known. Review of Resident 12's medication administration record (MAR), dated July 2023, showed the provider had ordered a medication on 06/06/2023 (hydroxyzine) to be administered as needed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to develop a collaborative, comprehensive care plan involving Hospice services (care that focuses comfort and quality of life for persons with a serious illness who is approaching the end of life) for 1 of 1 Resident (Resident 47) reviewed for Hospice. This failure placed resident at potential risk for unmet needs and a diminished quality of life. Findings included . Review of the significant change in status Minimum Data Set assessment (MDS) dated [DATE] showed that Resident 47 readmitted to the facility on [DATE] and was able to make needs known. This MDS further showed that Resident 47 received Hospice care. Review of Resident 47's physician order dated 06/07/2023 showed that the resident was to be admitted to Hospice. Review of Resident 47's care plan dated 06/07/2021 showed, The resident has a terminal prognosis [an irreversible condition that will result in death in the near future]. It further had an intervention that showed, Work cooperatively with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide showers as scheduled for 1 of 4 residents (Resident 165) reviewed for activities of daily living (ADLs). This failure placed the resident at risk for medical complications, unmet needs, and a diminished quality of life. Findings included . Review of a document titled, Showers, undated, showed that the policy for the facility was to ensure sufficient personal hygiene essentials for residents and to meet state and federal regulations regarding showers needs. In addition, the document showed that if a shower was not physically tolerated by the resident, then a bed bath would be given. Any refusals of showers were to be documented and reported to the licensed nurse (LN). The Certified Nurse's Aide (CNA) was to document tasks that showers had be given. Review of the entry Minimum Data Set (MDS, a required assessment tool) dated 07/06/2023, showed that Resident 165 admitted on [DATE] with multiple diagnoses to include heart and lung…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing and prevent infection and to document as needed dressing changes and skin assessments for 1 of 2 residents (Resident 266) reviewed for pressure injuries. These failures placed residents at risk for complications, impaired healing, and decreased quality of life. Findings included . Review on 07/12/2023 at 3:15 PM of Resident 266's Electronic Health Record (EHR) showed the resident was admitted on [DATE] with a pressure wound on the tailbone covered in white tissue. A physician order dated 07/12/2023 for Coccyx (tailbone) Treatment included directions to clean with wound cleanser, apply skin prep to skin around the wound and allow to dry, apply Iodasorb (a paste used to decrease bacteria and promote removal of the white tissue) to the base of the wound and secure with Bordered Foam on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure respiratory services were provided according to professional standards of practice for 1 of 2 residents (Resident 166) reviewed for respiratory care. Failure to ensure oxygen delivery was provided according to the physician order, placed the resident at risk for discomfort, a potential negative outcome, and unmet needs. Findings included . Review of a document titled, Oxygen Administration, dated 07/20/2018, showed, Oxygen is administered to residents to improve oxygenation and provide comfort to residents experiencing respiratory difficulty. In addition, the document stated that oxygen was to be administered by licensed staff and was to be turned on to the prescribed liter flow. Review of the Resident 166's electronic health records (EHR) on 07/14/2023 showed that Resident 166 was admitted to the facility on [DATE] with multiple diagnoses of heart and lung disease to include congestive obstructive pulmonary disease (COPD, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-09-15 · tag F0584 — failed to keep a safe, clean, comfortable home — widespread
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a homelike environment in 2 of 2 halls (East and [NAME] Halls) when reviewed for environment. This failure placed residents at risk of decreased mood, feelings of worthlessness, and a diminished quality of life. Findings included.Observation on 09/09/2025 at 2:22 PM showed the closet door in room [ROOM NUMBER] without a closet door for bed A. Observation on 09/09/2025 at 12:50 PM showed a plastic bag tied to the overbed light cord in room [ROOM NUMBER] bed A. Observation on 09/09/2025 at 1:47 PM showed a plastic bag tied to the overbed light cord in room [ROOM NUMBER] bed B. Observation on 09/09/2025 at 3:18 PM showed a sock tied to the overbed light cord in room [ROOM NUMBER] bed A. Observation on 09/10/2025 at 9:42 AM showed a plastic bag tied to the overbed light cord in room [ROOM NUMBER] bed A and B. Observation on 09/10/2025 at 9:57 AM showed the baseboard molding near the bathroom peeling away from the wall in room [ROOM NUMBER].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record. 1 Medicare payment denial on record.

  • Medicare payment denial — starting 2025-12-15 for 3 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to REGENCY PACIFIC MANAGEMENT — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.9-2.9 vs chain
Health inspection 2 of 53.7-1.7 vs chain
Staffing 1 of 54.0-3.0 vs chain
Quality measures 4 of 53.6+0.4 vs chain
The other 26 homes this chain runs (chain average 3.9★, per CMS)
1 of 5Pilot Butte Rehabilitation CenterBend, OR 2 of 5Park Rose Care CenterTacoma, WA 2 of 5Regency AlbanyAlbany, OR 2 of 5Regency Coupeville Rehab And Nursing CenterCoupeville, WA 3 of 5Kauai Care CenterWaimea, HI 3 of 5Laurel Hill Nursing CenterGrants Pass, OR 3 of 5Regency Hermiston Nursing & Rehab CenterHermiston, OR 3 of 5Sharon Care CenterCentralia, WA 3 of 5View Ridge Care CenterEverett, WA 4 of 5Arlington Health And RehabilitationArlington, WA 4 of 5Regency Care Center At MonroeMonroe, WA 4 of 5Regency FlorenceFlorence, OR 5 of 5Good Samaritan Health Care CtrYakima, WA 5 of 5Mt Baker Care CenterBellingham, WA 5 of 5Regency At NorthpointeSpokane, WA 5 of 5Regency At The ParkCollege Place, WA 5 of 5Regency Canyon Lakes Rehab And Nursing CenterKennewick, WA 5 of 5Regency Care Of Central OregonBend, OR 5 of 5Regency Care Of Rogue ValleyGrants Pass, OR 5 of 5Regency Gresham Nursing & Rehabilitation CenterGresham, OR 5 of 5Regency Harmony House Rehab & NursingBrewster, WA 5 of 5Regency Olympia Rehabilitation And Nursing CenterOlympia, WA 5 of 5Regency OmakOmak, WA 5 of 5Regency Prineville Rehabilitation and Nursing CentPrineville, OR 5 of 5Regency Redmond Rehabilitation And Nursing CenterRedmond, OR 5 of 5Regency Wenatchee Rehabiliation & Nursing CenterWenatchee, WA

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
HAND, PATSYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST33%since 01/01/2022
REDHEAD, PAULIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER33%since 11/01/2012
MACK, JENNIFERIndividualW-2 MANAGING EMPLOYEEsince 01/02/2019
CLAY, JAMESIndividualCORPORATE OFFICERsince 11/01/2012

CMS files one row per role, so the 5 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.4M
Net patient revenuemost recent cost report
-3.8%
Operating marginrevenue minus expenses
$1.3M
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 52%Medicare 20%Other / private 28%

This home reported $1.3M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$494per resident / day
operating cost
$15,019per month
≈ monthly operating cost
$476per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.

Typical monthly cost in Washington
$13,155/mo
Nursing home (semi-private)
$15,969/mo
Nursing home (private)
$7,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 505211. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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