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Highlands Health And Rehabilitation Center

3549 Norriswood, Memphis, TN 38111 · For profit - Corporation · 180 certified beds · (901) 325-7820 Medicare & Medicaid certified

Call the home — (901) 325-7820 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$22,925 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

Worth asking about
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (16) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $22,925 in federal fines (most recent 2026-02-10)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • about 20% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 4 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
3836 Park Ave · (901) 324-3984 · Call to confirm hours
Pharmacy
3502 Park Ave · (901) 324-1050 · Call to confirm hours
Grocery
3561 Park Ave · (901) 320-5757 · Call to confirm hours
Park
695 S Prescott Rd · (901) 636-4200 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.5%14.0%15.4%better
Long-stay residents who lose too much weight13.8%6.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.5%0.7%0.9%better
Long-stay residents with a urinary tract infection0.8%1.8%2.0%better
Long-stay residents with depressive symptoms9.1%13.8%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.2%3.4%3.3%better
Long-stay residents whose ability to walk worsened16.4%17.2%16.1%typical
Long-stay residents on antianxiety or hypnotic medication21.9%31.7%18.9%worse
Long-stay residents given the seasonal flu vaccine26.0%94.5%95.3%worse
Long-stay residents with pressure ulcers8.9%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control13.3%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table20.5%16.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.7%1.7%1.4%worse
Short-stay residents given the seasonal flu vaccine2.5%79.8%79.4%worse
Short-stay residents rehospitalized after admission31.4%22.6%22.6%worse
Short-stay residents with an outpatient ER visit6.0%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days1.781.671.67typical
Long-stay outpatient ER visits per 1,000 resident days0.771.561.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

38.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 73 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

38.5%U.S. median 51.5%
Got home and stayed home
10.6%U.S. median 10.7%
Went back to hospital
40.3%U.S. median 56.6%
Met the expected recovery
0.38U.S. median 0.31
Therapy hours / resident / day
0.14hours / resident / day
Physical therapy
0.18hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 40.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 72 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 65% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 28% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF38.5%CMS range 25.1–50.251.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 7.5–15.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge40.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge40.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge34.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified66.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting96.7%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge93.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.0%CMS range 4.1–10.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.311.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.48
RN hours/ resident / day
0.92
LPN hours/ resident / day
1.83
Aide hours/ resident / day
3.22
Total nurse hours/ resident / day
0.39
RN hoursweekends
53.6%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 180 beds and averages 157.6 residents a day — about 88% occupied, or roughly 22 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.22 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.48 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.83 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.83 hrs/resident/day on weekends vs 3.38 on weekdays — 16% thinner on weekends. RN hours go from 0.51 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2022-08-11)
3
at the previous standard inspection (2019-10-22)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 4 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

16 citations, most serious first. The 11 most serious are shown; the remaining 5 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2026-02-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, Administrator job description review, Director of Nursing (DON) job description review, National Weather Service website review, medical record review, facility video footage review, facility investigation review, hospital record review, and interview, the facility failed to ensure a safe environment and provide adequate supervision to prevent an incident of elopement for 1 of 3 (Resident #1) sampled residents assessed to be at risk for wandering and exit seeking behaviors. Immediate Jeopardy was identified when Resident #1 a vulnerable and cognitively impaired resident with a history of wandering behaviors, exited the building without staff knowledge or assistance on 1/31/2026. Resident #1 walked past the receptionist and followed a visitor through the first set of doors, passed a housekeeper, walked out the second set of doors, and exited the front entrance of the facility, with an outside temperature of 21 degrees Fahrenheit, without a coat or layered clothing, and traveled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-10-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure the prevention and spread of infection when 1 of 1 staff (Licensed Practical Nurse (LPN) A) failed to use appropriate Personal Protective Equipment (PPE) during peg tube (a tube inserted into the stomach for the administration of medications or nutrients) care for 1 of 3 (Resident #9) sampled residents reviewed for peg tubes, and when 2 of 2 staff (LPN B and Certified Nursing Assistant (CNA) C) failed to perform hand hygiene during wound and urinary catheter (a tube placed in the bladder to drain urine) care for 2 of 2 (Residents #10 and #13) sampled residents reviewed. The findings include: 1. Review of the facility policy titled, Enhanced Barrier Precautions, dated 2/5/2025, revealed .It is the guideline of this facility to implement enhanced barrier precautions for the prevention of transmission of multi-drug resistant organisms.Enhanced barrier precautions (EBP) refer to an infection control…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, and interview, the facility failed to ensure investigations, neurological (neuro) checks, and assessments were completed for 3 of 3 sampled residents (Resident #55, #70, and #149) reviewed for falls and accident hazards. The findings include: Review of the facility's policy titled, Assessing Falls and Their Causes, revised 10/2010, revealed .The purposes of this procedure are to provide guidelines for assessing a resident after a fall .Residents must be assessed in a timely manner for potential causes of falls .After a Fall .If a resident has just fallen, or is found on the floor without a witness to the event, nursing staff will record vital signs and evaluate for possible injuries .Nursing staff will observe for delayed complications of a fall for approximately forty-eight (48) hours after an observed or suspected fall, and will document findings in the medical record .An incident report must be completed for resident falls. The incident report form should be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-11 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to ensure residents were free from significant medication errors when 3 of 5 sampled residents (Resident #5, #55, and #110) reviewed for unnecessary medications failed to receive antihypertensives (medication to lower blood pressure), cardiac (heart), and renal (kidney) medications, Insulin (medication to lower blood sugar), anticoagulants (medication to thin the blood), and anticonvulsants (treats seizures) as ordered and when 1 of 7 nurses (Licensed Practical Nurse (LPN) #2) failed to administer an antihypertensive medication as ordered for 1 of 10 sampled residents (Resident #37) observed during medication administration. The findings include: Review of the facility's policy titled, Administering Medications, dated 2012, revealed .Medications must be administered in accordance with the orders, including any required time frame .If a drug is withheld, refused, or given at a time other than the scheduled time, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-11 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, and interview, the facility failed to provide education for Advance Directives to residents or residents' responsible parties for 4 of 32 sampled residents (Resident #98, #101, #154, and #565) reviewed for Advanced Directives. The findings include: Review of the facility's policy titled Advance Directives, dated 2014, revealed .Prior to or upon admission of a resident to our facility, the Social Service Director or designee will provide written information to the resident concerning his/her right to make decisions concerning medical care, including the rights to accept or refuse medical or surgical treatment, and the right to formulate advance directives .If the resident indicates that he or she has not established advance directives, the facility staff will offer assistance in establishing advance directives. The resident will be given the option to accept or decline the assistance, and care will not be contingent on either decision .Nursing staff will document in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-11 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, and interview, the facility failed to provide 1 of 3 sampled residents (Resident #82) with the Advanced Beneficiary Notice (ABN), Center for Medicare and Medicaid Services (CMS)-10055 when therapy services were discontinued, and the resident remained in the facility for long-term care services or was discharged from the facility. This failure left residents without information related to the cost of therapy services if they desired to continue the services in the facility and did not allow for them to have an informed choice. The findings include: Review of the facility's undated policy titled Form Instructions Advance Beneficiary Notice of Non-coverage (ABN) ., revealed .facilities must use the ABN for Part B items and services .The ABN must be reviewed with the beneficiary or his/her representative and any questions raised during that review must be answered before it is signed .The ABN must be delivered far enough in advance that the beneficiary or representative…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-11 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the policy review, medical record review, observation, and interview, the facility failed to follow the facility's policy for a Midline Catheter (a long catheter that is placed through the skin into a vein) dressing for 1 of 2 sampled residents (Resident #267) reviewed for a Midline Catheter. The findings include: Review of the facility's policy titled, Midline Dressing Changes, dated 12/2012, revealed .The purpose of this procedure is to prevent catheter-related infections .Change midline catheter dressing 24 hours after catheter insertion, every 5-7 days . Review of the medical record, revealed Resident #267 was admitted to the facility on [DATE] with diagnoses of Streptococcal Arthritis, Anemia, Heart Failure, and Gout. Review of the Physician Orders dated 8/10/2022, revealed .Change (Right MID-LINE dressing weekly on (Wednesday) . There were no orders for monitoring or care of the Midline catheter prior to 8/10/2022. Review of the 7/2022 and 8/2022 Medication Administration Records (MARs), revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-11 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent the spread of infection were followed when 1 of 1 nurses (Treatment Nurse) failed to perform proper hand hygiene and cleaned 2 separate wound areas with the same gauze pad during wound care for 2 of 2 sampled residents (Resident #55 and #114) reviewed during wound care. The findings include: Review of the facility's policy titled, Wound Care, dated 4/13/2021, revealed .Wash and dry your hands thoroughly .Put on gloves and personal protective equipment .Remove dressing .Remove gloves and discard. Wash and dry your hands thoroughly .Put on new gloves .Clean wound .Remove gloves and wash and dry hands .Put on new gloves and apply treatment and dressing . Review of the medical record, revealed Resident #55 was admitted to the facility on [DATE] with diagnoses of Cellulitis, Lymphedema, Chronic Embolism, Anemia, Glaucoma, and Diabetes. Review of the Physician Orders dated 7/2022, revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-22 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to immediately notify the physician of hypoglycemia (low blood glucose level results) for 1 of 3 (Resident #36) sampled residents reviewed for significant change in condition. The findings include: Medical record review revealed Resident #36 was admitted to the facility on [DATE] with a diagnosis of Diabetes Mellitus, Encephalopathy, and Quadriplegia. A progress notes dated 9/8/19 at 10:31 PM, documented, .at the beginning of the tour pt's [patient's] blood sugar was 115, No insulin was given. one hour later pt's blood sugar had dropped 48. pt [Patient] was given PEPSI cola, 1 amp [ampule] of Glucagen [Glucagon], 1 carton of milk with 2 packs of sugar, 1 small can of sprite. 20 minutes later pt's blood sugar was 101. pt was not given any insulin this tour. pt will continue to be monitored. The facility was unable to provide documentation that the physician was immediately notified on 9/8/19 of the low blood glucose level of 48. A progress note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-10-22 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation, and interview the facility failed to ensure medications were stored properly when expired medications were found in 1 of 11(First Floor Medication Room) medication storage areas. The findings include: The undated Storage of Medications policy documented, .The nursing staff shall be responsible for maintaining medication storage .The facility shall not use discontinued, outdated or deteriorated drugs or biologicals . Observations in the First Floor Medication Room on 10/22/19 at 2:35 PM, revealed the following medications were stored past the expiration date: a. Three boxes of Influenza Vaccine vials with an expiration date of 7/30/19. b. One 1000 milliliter bag of 5% (percent) Dextrose with 1/2 normal saline with an expiration date of April 2019. c. Cefazolin Sodium premixed in 100 milliliters normal saline with an expiration date of 8/26/19. Interview with the Director of Nursing (DON) on 10/22/19 at 2:40 PM, in the First Floor Medication Room, the DON was asked should expired medications be in this storage area. The DON stated, No, they should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-10-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 1 of 3 (Registered Nurse (RN) #1) nurses failed to properly disinfect a glucometer (glucose testing machine) after use and when 1 of 1 (Respiratory Therapist (RT) #1) staff failed to perform proper hand hygiene during tracheostomy care. The findings include: 1. The undated policy Cleaning and Disinfecting Your Even-Care G2 Meter documented, .Purpose: Cleaning and disinfecting your meter and lancing device is very important in the prevention of infectious diseases .Cleaning also allows for subsequent disinfection to ensure germs and disease causing agents are destroyed on the meter and lancing device surface . 4. To disinfect your meter clean the meter with one of the validated disinfecting wipes listed below .Micro-Kill Bleach Germicidal Bleach Wipes . Observations in Resident #36's room on 10/16/19 at 4:23 PM, revealed RN #1 preformed a blood glucose check and then cleaned the glucometer with an alcohol pad. RN #1 did not use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 5 citations
  • Potential for harm · Ecited before2018-12-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 6 of 8 (Licensed Practical Nurse (LPN) #1, 2, 3, and 4, Certified Nursing Assistant (CNA) #1, and Respiratory Therapist (RT) #1) staff members failed to perform appropriate infection control practices during medication administration, catheter care, wound care, and tracheostomy care observations and when an indwelling urinary catheter bag was on the floor for 1 of 6 (Resident #111) sampled residents reviewed with an indwelling urinary catheter. The findings include: 1. The facility's Insulin Administration policy with a revision date of October, 2010 documented, .Steps in the Procedure (Insulin Injections via Syringe) .3. Dispose of glucose strip in the designated container . The facility's Handwashing/Hand Hygiene policy dated April, 2012 documented, .Employees must wash their hands for at least fifteen (15) seconds using antimicrobial or non-antimicrobial soap and under water under the following conditions .After removing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-12-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation, and interview, the facility failed to maintain or enhance resident dignity and respect when an indwelling urinary catheter bag was not in a dignity bag for 1 of 6 (Resident #111) sampled residents reviewed with an indwelling urinary catheter. The findings include: The facility's Quality of Life - Dignity policy with a revision date of October, 2009 documented, .Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality .2. Treated with dignity means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth . Observations in Resident #111's room on 12/3/18 at 11:12 AM, 3:54 PM, and on 12/4/18 at 3:13 PM revealed Resident #111 seated in a wheelchair. He had an indwelling urinary catheter and the catheter drainage bag was not in a dignity bag. The urine in the bag could be seen from the hallway when walking by the room. Observations in the 2nd Floor Dining room on 12/3/18 at 12:10 PM revealed Resident #111 seated in a wheelchair. He had an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-12-06 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to accurately assess residents for nutrition and hospice for 3 of 32 (Resident #36, 96, and 136) sampled residents reviewed. The findings include: 1. Medical record review revealed Resident #36 was admitted to the facility on [DATE] with diagnoses of Chronic Inflammatory Polyneuritis, Polyneuropathy, Pressure Ulcer, Major Depression, Muscle Weakness, Osteoarthrosis, Hyperlipidemia, Transient Ischemic Attack, Cerebral Infarction, Anemia, Diabetes, Dysphonia, and Hypertension. Medical record review revealed the following weights: 3/9/18 - 195 pounds (lbs) 4/11/18 - 196.2 lbs 5/10/18 - 196.8 lbs 6/15/18 - 197 lbs 7/12/18 - 195.2 lbs 8/10/18 - 217.4 lbs 9/5/18 - 223 lbs The weight gain of 28 lbs in 6 months resulted in a 14.36 percent (%) significant weight gain. Medical record review did not reveal a physician prescribed weight gain program. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed yes to significant weight gain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-12-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to ensure services were provided as ordered for the care of an indwelling urinary catheter for 2 of 6 (Resident #3 and 42) sampled residents reviewed for indwelling urinary catheters. The findings include: 1. Medical record review revealed Resident #3 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses of Psychoactive Substance Abuse, Paraplegia, Neuromuscular Dysfunction of Bladder and Chronic Pain. The physician's orders dated 9/19/18 documented, .FOLEY CATH [catheter] CARE Q [every] SHIFT/PRN [as needed] . Review of the November 2018 Medication Administration Record (MAR) revealed there was no documentation of catheter care on the day shift on 11/5/18, 11/7/18, 11/14/18, 11/15/18, 11/18/18, 11/23/18, 11/25/18, and 11/28/18, on the evening shift on 11/5/18, and on the night shift on 11/24/18, 11/25/18, and 11/30/18. 2. Medical record review revealed Resident #42 was admitted to the facility on [DATE] and readmitted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-12-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation, and interview, the facility failed to ensure medications were securely and properly stored when 1 of 5 (Licensed Practical Nurse (LPN) #1) nurses left a medication cart unlocked and insulin was not dated when opened in 1 of 6 (100 Hall Cart 2 medication cart) medication storage areas. The findings include: 1. The facility's Storage of Medications policy with a revision date of April, 2017 documented, .The facility shall store all drugs and biologicals in a safe, secure, and orderly manner .7. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes.) containing drugs and biologicals shall be locked when not in use . Observations in the 200 hall in front of the Nurses' Station beginning on 12/4/18 at 11:32 AM revealed LPN #1 prepared supplies to perform an accucheck, walked down the hall to Resident #125's room to perform the accucheck, and left the unlocked medication cart unattended and out of sight. At 11:40 AM LPN #1 returned to the cart and prepared insulin for Resident #125. LPN #1 walked down…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$22,925 in federal fines across 1 penalty.

  • $22,925 — penalty dated 2026-02-10

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CHAMPION CARE — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.2-0.2 vs chain
Health inspection 2 of 52.1-0.1 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 3 of 53.0≈ chain avg
The other 21 homes this chain runs (chain average 2.2★, per CMS)
1 of 5Burlington Health and Rehabilitation CenterBurlington, WI 1 of 5Lyonsview Health And Rehabilitation CenterKnoxville, TN 1 of 5Madison Health and Rehabilitation CenterMadison, WI 1 of 5Manahawkin Health And Rehabilitation CenterManahawkin, NJ 1 of 5Suring Health and Rehab CenterSuring, WI 1 of 5Waters Edge Health and Rehabilitation CenterKenosha, WI 2 of 5Avondale Health and Rehabilitation Center, LLCHumboldt, TN 2 of 5Beloit Health And Rehabilitation CenterBeloit, WI 2 of 5Eastview Health and Rehabilitation CenterAntigo, WI 2 of 5Muskego Health and Rehabilitation CenterMuskego, WI 2 of 5North Ridge Health and Rehabilitation CenterManitowoc, WI 2 of 5Oconto Health and Rehab CenterOconto, WI 2 of 5Riverside Health And Rehabilitation Center LLCTrenton, NJ 2 of 5Sheridan Health and Rehabilitation CenterKenosha, WI 3 of 5Monroe Health And Rehabilitation CenterMadisonville, TN 3 of 5Patriot Health and Rehabilitation CenterParis, TN 4 of 5Dyersburg Health And Rehabilitation CenterDyersburg, TN 4 of 5Nu Roc Health and Rehabilitation CTRLaona, WI 4 of 5Okeena Health And Rehabilitation Center LLCDyersburg, TN 4 of 5St Ann Health and Rehabilitation CenterMilwaukee, WINot rated (Special Focus)Medical Suites at Oak Creek (The)Oak Creek, WI

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
THE BAY AT HIGHLANDS HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2022
BL CAPITAL GROUP HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST10%since 06/01/2022
LEGACY SNF OPCO HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 06/01/2022
LEGACY SNF OPCO HOLDINGS TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 06/01/2022
TN2 OPCO HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 06/01/2022
PAUL, CHARLOTTEIndividualW-2 MANAGING EMPLOYEEsince 06/20/2022
RUVEL, MENACHEMIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/01/2022
WEINBERG, YISROELIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/01/2022
CHAMPION CARE LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2022

CMS files one row per role, so the 11 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.6M
Net patient revenuemost recent cost report
-7.6%
Operating marginrevenue minus expenses
$3.1M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 82%Medicare 9%Other / private 9%

About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.1M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$314per resident / day
operating cost
$9,533per month
≈ monthly operating cost
$291per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in TN

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Tennessee Medicaid page.

Typical monthly cost in Tennessee
$9,429/mo
Nursing home (semi-private)
$10,038/mo
Nursing home (private)
$5,845/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 445165. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2022-08-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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