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Polaris Extended Care

920 Compassion Circle, Anchorage, AK 99504 · For profit - Limited Liability company · 96 certified beds · (907) 212-9200 Medicare & Medicaid certified

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Flagged for abuseResident-funds citation (F0567)Behavioral-health or dementia-care citation — no harm found (F0758)10 actual-harm citations$231,865 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (5/5)
Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent May 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • it has 10 actual-harm citations
  • a high number of inspection citations overall (84) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $231,865 in federal fines (most recent 2025-11-26)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
6307 Debarr Rd Ste C · (907) 333-7425 · Call to confirm hours
Pharmacy
5600 Debarr Rd Ste 8 · (907) 274-6001 · Call to confirm hours
Grocery
Carrs0.4 mi
5600 Debarr Rd · (907) 339-0900 · Call to confirm hours
Park
801 Pine St · (907) 343-4355 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.9%16.7%15.4%better
Long-stay residents who lose too much weight2.6%5.3%5.4%better
Long-stay residents with a catheter left in their bladder0.2%1.4%0.9%better
Long-stay residents with a urinary tract infection1.1%2.5%2.0%better
Long-stay residents with depressive symptoms6.5%6.5%6.5%typical
Long-stay residents who were physically restrained2.8%0.2%0.1%worse
Long-stay residents with falls causing major injury1.7%3.2%3.3%better
Long-stay residents whose ability to walk worsened23.1%19.5%16.1%worse
Long-stay residents on antianxiety or hypnotic medication16.0%14.7%18.9%better
Long-stay residents given the seasonal flu vaccine90.6%96.0%95.3%typical
Long-stay residents with pressure ulcers6.4%6.9%4.7%worse
Long-stay residents with worsening bladder/bowel control19.0%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table21.0%18.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%0.5%1.4%better than state — see note marked double-dagger below the table
Long-stay hospitalizations per 1,000 resident days1.141.001.67better
Long-stay outpatient ER visits per 1,000 resident days0.831.361.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.29U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 45% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 37% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.74
RN hours/ resident / day
0.69
LPN hours/ resident / day
2.18
Aide hours/ resident / day
4.61
Total nurse hours/ resident / day
1.31
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 96 beds and averages 92.2 residents a day — about 96% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.61 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.74 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.85 hrs/resident/day on weekends vs 4.91 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 1.91 to 1.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

33
deficiencies at the latest standard inspection (2025-05-22)
22
at the previous standard inspection (2024-07-19)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

84 citations, most serious first. The 20 most serious are shown; the remaining 64 are one tap away and print in full.

  • Actual harm · Gcited before2025-11-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure necessary care and services were received to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 2 residents (#6 and #9), out 6 sampled residents. Specifically, the facility failed to: 1) Administer scheduled wound treatment and dressing change orders to Resident #6's right thigh and right buttock on 11/6/25 and 11/8/25; 2) Properly assess reports of increased right leg pain on 11/7-9/25 by Resident #6 and appropriately report this change in condition to providers; and 3) Ensure timely notification for Wound Care Team assessment and interventions for a change in condition of a surgical site for Resident #9's pacemaker (an artificial device surgically placed under the skin for stimulating the heart muscle and regulating its contractions). These failed practices resulted in harm as evidence by regression of Resident #6's right thigh and right buttock wounds, an infection of Resident #6's wounds which required painful wound cleansing treatments, and adverse effects of antibiotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-05-22 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to protect the residents right to be from neglect for 3 sampled resident (#'s 40, 47, and 70), out of 21 sampled residents, and 1 unsampled resident (#56). Specifically, the facility failed to ensure provisions of goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress were provided: 1) Activities of Daily Living (ADLs - the skills of bathing, dressing, toileting, transferring, bed mobility, and eating) were completed and/or completed in a timely manner to meet the needs of 1 resident (#40); 2) Medications were available for administration as ordered 2 residents (#47 and #56); and 3) Appropriate, timely treatment for a possible urinary tract infection (UTI) for 1 resident (#70). This failed practice: 1) placed Resident #40 at risk for psychological harm and/or physical harm and a less-than-optimal environment that ensured the resident was able to maintain their highest practical well-being; 2) placed Residents #47 and #56 at risk of possible serious…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-05-22 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide appropriate, timely treatment for a possible urinary tract infection (UTI) for 1 resident (#70), out of 21 sampled residents. This failed practice left the resident with UTI symptoms for over a month despite repeated requests for answers and possible treatment from the resident which resulted in continued pain and discomfort. Findings: Record review of 5/18-22/25 revealed Resident #70 was admitted to the facility with diagnoses that included large B-cell lymphoma, unspecified cite (an aggressive, fast-growing form of non-Hodgkin lymphoma that originates in B cells), mysthenia gravis with (Acute) excerbation (a weakness and rapid fatigue of muscles under voluntary control), and other polyuria (excessive urination). During an interview on 5/18/25 at 10:45 AM, Resident #70 stated he/she requested a urine analysis (UA- a lab test to see if there were any abnormalities in a urine sample) to be completed back in April for symptoms of a UTI he/she was having, mainly bladder pain and painful urination. Resident #70 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-03-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide routine drugs for 1 resident (#24), out of 15 sampled residents. Specifically, the facility failed to ensure Morphine (an opioid pain medication) was readily available for the relief of pain. This failed practice caused the resident to be in physical pain, and psychosocial distress, for over eight hours without the ability of pain relief. Findings: Review of the facility campus revealed eight separate cottage buildings, with 12 resident bedrooms in each cottage, for a total of 96 resident beds. Facility Medication Availability Random interviews on 3/14/25 and 3/17/25 with the Administrator, Director of Nursing (DON), Clinical Coordinator, Licensed Nurse (LN) #5 and LN #6 revealed that the facility was under new ownership effective 3/1/25. The prior owner and in-house pharmacy pulled all their medication stock prior to the new owners' acquisition. However, the prior owner did provide 2 weeks of scheduled medications for the resident's continuity of care. On 3/1/25, the new owner did take over the facility and had an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-03-17 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure 1 resident (#24), out of 15 sampled residents, was free from significant medication errors. This failed practice caused the resident to be in pain and in physical respiratory distress due to a delay and inconsistency in medication administration. Findings: Resident #24 Record review on 3/14/25 and 3/17/25 revealed Resident #24 was admitted to the facility with diagnoses that included myasthenia gravis with acute exacerbation (a condition caused by a breakdown in communication between nerves and muscles, causes weakness and rapid fatigue of muscles), diffuse large B-cell lymphoma (cancer of B cells, a type of lymphocyte that is responsible for producing antibodies), chronic respiratory failure, and heart failure. Further review revealed Resident #24 was also on hospice to assist with his/her diagnosis of myasthenia gravis and pain control. The hospice agency did not supply medications for the resident, and the facility was responsible for providing all medications. Pain Control During an interview on 3/14/25 at 4:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Icited before2024-07-19 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to ensure sufficient Licensed Nurses (LNs) and Certified Nursing Assistants (CNAs) were available to provide care to all residents, based on a census of 93, as determined by resident acuity (acuity is a measurement of the level of care a resident needs, based on the severity of either an illness or mental condition). This failed practice, to ensure sufficient staff to provide basic nursing care such as turning and repositioning and getting residents out of bed, resulted in harm to residents who developed Stage III, IV, unstageable pressure ulcers and deep tissue injuries. These failed practices caused actual harm due to the of deterioration of pressure ulcers. In addition, failure to ensure adequate staffing to assure resident safety and to attain or maintain the highest practicable physical, mental, and psychosocial wellbeing of each resident caused psychosocial harm. Findings: Review of the facility campus revealed eight separate cottage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · I2024-07-19 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility administration failed to ensure effective and efficient use of resources to provide for resident safety and to ensure the highest practicable physical, mental, and psychosocial well-being. This placed all residents (based on a census of 93) at risk for physical and/or psychosocial harm. The facility administration failed to maintain the facility in substantial compliance with regulatory requirements which resulted in substandard quality of care in which residents experienced actual physical harm including development of Stage III, IV, and unstageable pressure ulcers and deep tissue injuries. These failed practices caused actual harm due to the of deterioration of pressure ulcers. In addition, failure to ensure adequate staffing to provide for residents' physical, social, and emotional needs caused psychosocial harm. The facility administration was aware of the concerns but failed to identify or implement effective corrective measures. Findings: Review of the facility campus revealed eight separate cottage buildings,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2024-07-19 · tag F0675 — failed to support quality of life — pattern
    Honor each resident's preferences, choices, values and beliefs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to ensure residents received the necessary care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being, consistent with the resident's comprehensive assessment and plan of care. Specifically, the facility's failed to create and sustain an environment that humanizes and individualizes each resident's quality of life and ensuring that the care and services provided were person-centered, and honored and supported each resident's preferences, choices, and values. This failed practice resulted in psychosocial harm for 10 residents (#s 26, 34, 39, 47, 56, 61, 77, 78, 86, and 92). In addition, these failed practices placed the remaining 83 residents at risk for living and receiving care in a less that optimal environment. Findings: Resident Quality of Life During random interviews and observations, 7/8-10/24 and 7/15-18/24, revealed multiple residents expressed feelings of hopelessness, had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2024-07-19 · tag F0676 — failed to keep up residents' daily-living abilities — pattern
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to ensure appropriate treatment and services that includes all care provided to residents to maximize the resident's functional abilities. Specifically, the facility failed to ensure Activities of Daily Living (ADLs - the skills of bathing, dressing, toileting, transferring, bed mobility, and eating) were completed to meet the needs of 8 Residents (#s 26, 34, 39, 47, 61, 78, 86, and 92), out of 20 sampled residents, as determined by resident acuity [acuity is a measurement of the level of care a patient need based on the severity of either an illness or mental condition]. This failed practice resulted in psychosocial harm of these residents. In addition, this failed practice also resulted in two residents (#s 56 and 77) not having ADL needs met. The overall inability to provided ADL care had the potential to affect the other 83 residents placing them at risk for not receiving servicers to maintain the highest practicable physical, mental,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-07-19 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to protect residents in response to allegations of abuse. Specifically, the facility failed to: 1) ensure an alleged perpetrator, Licensed Nurse (LN) #6, was immediately removed from resident care, to prevent further potential abuse, while an active abuse investigation was in progress for 1 sampled resident (#83), out of 1 active abuse investigation reviewed; and 2) ensure an alleged perpetrator, Certified Nurse Assistant (CNA) #2, was kept from 1 unsampled resident (#86), out of 1 past abuse investigation reviewed, after an investigation of abuse was completed. These failed practices caused psychosocial harm to Residents #'s 83 and 86; and placed all residents of the Susitna Cottage (based on a census of 12), and all residents of the Deshka Cottage (based on a census of 11) at risk for further potential abuse. Findings: Resident #83 During an interview on 7/17/24 at 9:10 AM, Resident #83, who was a resident of the Susitna Cottage, stated that on 7/14/24 at 6:00 PM he/she was sitting in his/her wheelchair and felt short of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-11 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on record review and interview, the facility failed to ensure the transfer or discharge of 1 resident (#1), out of 4 residents reviewed for transfer and discharge requirements, met the requirements of 42 CFR S483.15(c). Specifically, after determining Resident #1 would not return to the facility following hospitalization, the facility failed to establish and document the basis for the discharge, identify the specific resident needs the facility could not meet, document the facility's attempts to meet those needs, and identify the services available at the receiving facility to meet the resident's needs. This deficient practice placed the resident at risk of inappropriate discharge and disruption in continuity of care necessary to attain or maintain the highest practicable physical, mental, and psychosocial well-being Findings:.Record review on 6/11/26 revealed Resident #1 was admitted to the facility with diagnoses that included pneumonia (an infection that inflames air sacs in one or both of the lungs)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-11 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on record review and interview, the facility failed to provide and document a discharge notice to 1 resident (#1) out of 4 sampled residents after determining that Resident #1 would not be permitted to return to the facility following hospitalization. Specifically, after determining Resident #1 would not be permitted to return to the facility following hospitalization, the facility failed to provide a discharge notice that included the effective date of the discharge, the specific location to which the resident was to be discharged , an explanation of the resident's right to appeal the discharge, the name, mailing address, email address, and telephone number of the State entity that receives appeal requests, information on how to obtain an appeal form, information on obtaining assistance in completing and submitting an appeal request, and the name, mailing address, email address, and telephone number of the representative of the Office of the State Long Term Care Ombudsman (LTCO). The facility also failed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-01-06 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation the facility failed to ensure sufficient nursing staff to meet residents' needs, (based on a census of 93) as established by the facility assessment (a mandatory, comprehensive evaluation to understand the specific resident population's needs and match them with necessary staffing, equipment, and resources to meet those needs). Specifically: The facility assessment identified minimum staffing requirements; however, actual staffing schedules showed fewer certified nursing assistants (CNAs), and licensed nurses (LNs) than defined.Residents (#2 and #3) were not provided ADLs according to their care plans. These deficient practices resulted in delayed residents' care per comprehensive care plans, unmet needs and had the potential to negatively impact residents' health, safety, and quality of life. Findings: Staffing Review of the facility provided 2026 Polaris Extended Care Facility Assessment, undated, revealed: . Nurse staffing information (S483.35 - F732) is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-06 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure the resident representative was informed of, and able to participate in, care decisions for 1 resident (#1) out of 15 residents sampled. Specifically, the facility failed to notify Resident #1's court appointed guardian of a scheduled psychiatric consultation, despite documentation confirming the guardian held full legal authority for medical and mental health treatment decisions. This failed practice prevented the guardian from exercising the right to be informed, to participate in planning of care, and to provide informed consent for mental health services .Findings:Record review on 1/5-6/26, revealed Resident #1 was admitted to the facility with diagnoses that included multiple sclerosis (a disease that causes breakdown of the protective covering of the nerves), renal tubule-interstitial disease (a kidney disease that affects the tubules and surrounding tissues), bipolar disorder (mental health condition characterized by extreme mood swings), delusional disorder (serious mental health condition characterized by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure 2 residents (#2 and #3) out of 15 sampled residents received activities of daily living (ADL) services in accordance with assessed needs, care plans, and stated preferences, resulting in unmet personal care needs and potential diminished quality of life. Specifically, the facility failed to provide scheduled showers to one resident (#2) who was fully dependent on staff for bathing and failed to assist another resident (#3) out of bed as required by the care plan. These failed practices resulted in unmet personal care needs and poor quality of life . Findings: Resident #2 Record review on 1/5-6/26 revealed Resident #2 was admitted to the facility with diagnoses that included quadriplegia (paralysis of all four limbs and the trunk, often resulting in severe limitations in movement, sensation, and respiratory function). Review of Resident #2's care plan, last revised 12/29/25, revealed: .Focus: ADL Self Care Performance Deficit r/t [related to] Limited Mobility . Interventions/Tasks: . PROVIDE SHOWER EVERY SUNDAY AND…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-29 · tag F0627 — pattern
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on record review and interview, the facility failed to: 1) Document the reason for resident discharges in the medical record for 3 long-term Residents (#'s 1, 6, and 9), out of 3 resident's reviewed. Specifically, the three residents were discharged without any documentation that showed the residents' welfare and the residents' needs could not be met in the facility; and 2) Document sufficient preparation and orientation to residents and/or resident representatives to ensure safe and orderly discharge from the facility for 3 long-term Residents (#'s 1, 6, and 9), out of 3 resident's reviewed. This failed practice resulted in inappropriate discharges and displaced these residents from a familiar environment that had been their home for years and placed them at risk for the undue stress of an unfamiliar environment and unknown staff, which could affect their overall health and well-being. Findings:Resident #1 Record review on 7/29/25 revealed Resident #1 was admitted to the facility on 5/2010 with diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-29 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on record review and interview, the facility failed to: 1) Provide a written notice of transfer/discharge, by the facility, at least 30 days before the resident was transferred or discharged for 3 Residents (#'s 1, 6 and 9), out of 3 residents reviewed for transfer/discharge; and 2) Ensure the contents of the notice of transfer/discharge followed regulation requirements. These failed practices denied the resident and/or resident representative appeal rights information that include: 1) The name, address (mailing and email), and telephone number of the entity which receives such requests; 2) Information on how to obtain an appeal form and assistance in completing the form and submitting the appeal hearing request; 3) The name, address (mailing and email) of the State Long-Term Care Ombudsman; and 4) the mailing and email address of the Alaska Disability Law Center responsible for the protection and advocacy of individuals with a mental disorders. Not providing all required information within the required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-07-15 · tag F0609 — failed to report abuse allegations — widespread
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to report an allegation of abuse to the State Agency as required under CFR 483.12(c)(1). Not reporting an allegation of abuse in an appropriate and timely manner inhibited the State Agency from accurately assessing and investigating this allegation, which placed all residents at risk for future exposure to potential abuse. Findings:A review of a report, that was received from The Office of Long-Term Care Ombudsman (OLTCO) on 6/12/25, revealed the facility submitted a report of alleged abuse to Adult Protective Services (APS) involving Certified Nursing Assistant (CNA) #4 against Resident #10 on 5/24/25. Further review of the APS report revealed the incident occurred on 4/15/25. However, the facility leadership was only made aware of the incident on 5/24/25, who submitted the initial report to APS without notifying the State Agency. During an interview on 7/15/25 at 9:37 AM, the Director of Nursing (DON) stated on 5/24/25 CNA #9 informed leadership about an incident on 4/15/25 that he/she witnessed. The DON state CNA #9 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-22 · tag F0585 — failed to handle grievances — widespread
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview, observation, and record review, the facility failed to ensure: 1) Residents were provided with clear instructions on how to file a grievance; and 2) Consistent and accurate information about the grievance officer's identity was provided. This failed practice denied all residents (based on a census of 91) and their representatives the ability to exercise their rights to file grievances correctly and receive written resolutions of the investigation by the grievance officer. Findings: During an interview on 5/21/25 at 2:01 PM, members of the Resident Council (Residents #'s 18; 20; 28; 34; 35; 47; 48; 68; and 87) shared their concerns about grievances, they highlighted a lack of transparency and clarity in the process. They noted that under the new management (Polaris), Residents were unaware of the grievance official's identity or the procedure for filing complaints, leading to a lack of confidence that issues were being addressed. When told by the surveyors of the identity of the Grievance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-22 · tag F0607 — failed to have anti-abuse policies — widespread
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to implement their abuse, neglect, and exploitation screening policy accordingly. Specifically, the facility failed to ensure individuals who had direct contact with residents, their medical or financial records, or control over or impact on the financial well-being of residents had a valid criminal history check conducted under 7 Alaska Administrative Code (AAC) 10.900-10.990. This resulted in 37 employees and 18 contracted staff working in the facility without valid clearance from the Alaska Background Check program. This failed practice placed all residents (based on a census of 91) at risk for abuse and neglect. Findings: New Employees During an interview on [DATE] at 1:03 PM, the HR (Human Resources) Manager stated the hiring process of new employees included the completion of a State of Alaska background check application, that included fingerprinting after the employee accepted the job. The HR Manager further stated the facility waited for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 64 citations
  • Potential for harm · F2025-05-22 · tag F0679 — failed to provide activities — widespread
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to develop, implement, and ensure appropriate oversight supervisor of the activity program to support residents in their choice of activities. Specifically, the facility failed to: 1) Ensure activities admission evaluations were completed per established activities program policy for 4 sampled residents (#'s 13; 22; 70; and 292), and 3 unsampled residents (#'s 192, 193, and 293), out of 11 residents reviewed who were admitted since 3/1/25; 2) Ensure the activity director developed, implemented and supervised the activity program which included scheduling of activities, both individual and groups, monitoring the response or reviewing/evaluating the response to the programs to determine if the activities meet the assessed needs of the resident; and 3) Develop and implement methods of ongoing evaluation of activities offered under the activities program. Specifically, the facility did not have a method to document specific resident activity participation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-22 · tag F0759 — failed to keep medication error rate low — widespread
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure their medication error rate was below 5% for 2 sampled residents (#4 and #36) and 2 unsampled residents (#49 and #55), out of 5 residents observed for medication administration. The facility's overall medication error rate was 23.08%. This failed practice placed the residents at risk for adverse medication outcomes. Findings: Resident #4 Record review on 5/18-22/25 revealed Resident #4 was admitted to the facility with diagnoses that included dysphagia (difficulty swallowing), rheumatoid arthritis (autoimmune disorder that affects the joints), and depression. An observation on 5/19/25 from 10:20 AM to 11:24 AM, revealed Licensed Nurse (LN) #2 prepared and administered medications for Resident #4. LN #2 administered the medications through the resident's G-tube (gastrotomy tube: a tube inserted through the belly that gives direct access to the stomach). Review of the physician orders for the medications LN #2 administered revealed two medications were to be administered by mouth: - DULoxetine [an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-22 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure all staff involved in food preparation, distribution, and service maintained current food handling licenses, called food handler cards, for 24 Night Shift (NOC) staff (#'s 2; 3; 5; 6; 7; 8; 9; 10; 13; 19; 20; 24; 25; 28; 29; 30; 31; 32; 34; 35; 36; 37; 41; and 43), out of 44 NOC staff, and 3 Cooks (#'s 32; 33; and 35), out of 11 Cooks. This failed practice put all 75 residents, who receive food from the kitchen, at risk of health and safety issues due to receiving food prepared and served by unqualified individuals. Findings: Food Handler Cards During an interview on 5/21/25 at 5:15 PM, the Kitchen Manager (KM) stated all staff including housekeepers, cooks, Licensed Nurses (LNs), and Certified Nursing Assistants (CNAs) who handled food must have current food handler cards: all staff are trained during orientation about snack availability, and all are supposed to hold current food handler cards, allowing them to prepare snacks. Review of the facility-provided document Food handler cards for After-hours staff,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-22 · tag F0809 — failed to serve meals on a reasonable schedule — widespread
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and observation, the facility failed to: 1) Ensure residents received meals at times and in a manner consistent with their needs, preferences, and requests; and 2) Consistently offer access to suitable snacks or alternative meals outside of scheduled mealtimes to prevent prolonged periods without nourishment. These failed practices placed all 75 residents, who received food from the kitchen, at risk of less-than-optimal nutritional intake and decreased quality of life. Findings: During an interview on 5/21/25 at 2:01 PM, members of the Resident Council (Residents #'s 18; 20; 28; 34; 35; 47; 48; 68; and 87) shared their concerns about how close mealtimes were scheduled and the 15-hour gap between dinner (between 4:15 and 5:00 PM) and breakfast (8:00 AM). Residents stated snacks must be requested before cooks left at 6:00 PM, or they would go without food until breakfast. Some residents resorted to ordering food from outside the facility due to lack of consistent access to after-hours snacks. The cooks worked from 7:30 AM to 6:00 PM, leaving Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-22 · tag F0940 — failed to train staff — widespread
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility failed to ensure staff were appropriately trained, or with competencies up to date, for direct resident care in 2 cottages, Susitna and Nenana. This failed practice had the potential to create diminished resident care for 23 residents (Susitna Cottage: #'s 2; 3; 24; 26; 33; 45; 46; 52; 60; 68; 71; and 193; Nenana Cottage: #'s 5; 20; 35; 38; 49; 50; 51; 55; 77; 83; and 492) which could affect their overall quality of care and quality of life. Findings: Nenana Cottage During an interview on 5/20/25 at 8:30 AM, Rehabilitation Aide (RA) #1 stated, I'm working in Nenana Cottage today because I was asked to help because surveyors are here. Normally I work in the Rehab department, I haven't worked as a CNA [Certified Nursing Assistant] in the cottages for over three years. During an interview on 5/21/25 at 1:03 PM, when asked to review RA #1's training and competencies for CNA duties, the Director of Community Liaison stated RA #1's last training for safe patient handling occurred during the 7/27/23 annual skills fair and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to ensure 4 residents (#s 4, 19, 40, and 48), out of 21 sampled residents, were given the opportunity to make choices about aspects of his/her life that were significant to them. Specifically, the facility failed to ensure residents had the opportunity to: 1) receive a shower and/or a bath; 2) be transferred in and out of bed when requested; and 3) go outside and participate in activities as specified in the plan of care. These failed practices had the potential to affect the resident's quality of life and increase feelings of frustration. Findings: Resident #4 Record review on 5/18-22/25 revealed Resident #4 was admitted to the facility with diagnoses that included dysphagia (difficulty swallowing), rheumatoid arthritis (autoimmune disorder that affected the joints), and depression. During an interview on 5/18/25 at 12:45 PM, Resident #4 stated the facility was so short-staffed that he/she only received 1 shower a week, instead of the two scheduled showers that was care planned for. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to develop and/or implement a comprehensive care plan for 6 Residents (#s 4; 19; 51; 60; 89; and 492), out of 21 sampled residents. Specifically, the facility failed to: 1) implement showers scheduled as care planned; 2) provide adequate supervision and/or assistance to a resident who utilized a ceiling lift; 3) reposition residents and maintain skin integrity as care planned; and 4) develop a care plan for a resident's diagnosis of chronic obstructive pulmonary disease (COPD). These failed practices placed the residents at risk of not receiving necessary care and services to address the individual's needs. Findings: Shower Schedule Resident #4 Record review on 5/18-22/25 revealed Resident #4 was admitted to the facility with diagnoses that included dysphagia (difficulty swallowing), rheumatoid arthritis (autoimmune disorder that affected the joints), and depression. During an interview on [DATE] at 12:45 PM, Resident #4 stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure residents received the necessary care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 4 sampled Residents (#12, #28, #51, and #492), out 21 sampled residents, and 2 unsampled Residents (#74 and #77). Specifically, the facility failed to: 1) Implement and follow individualized turning and repositioning schedules for 3 resident (#'s 12, 51, and #492) with impaired mobility and pressure injury risk; 2) Accurately assess and document the presence of open wounds for 2 residents (#28 and #51); 3) Administer enteral nutrition and medications in accordance with physician orders and clinical standards for 2 resident (#51 and #77); and 4) Provide timely incontinence care for 1 resident (#74). These failures resulted in prolonged periods of immobility, inaccurate wound assessments, compromised nutrition safety, and delays in hygiene care-placing residents at risk for pressure injuries, aspiration, infection, discomfort, and psychosocial harm. Findings:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to have sufficient nursing staff to provide care and services for 7 sampled residents (#'s 4; 12; 19; 40; 48; 51; and 492), out of 21 sampled residents, and 1 unsampled resident (#74). Specifically, the facility failed to ensure: 1) Scheduled showers were provided for 3 resident (#'s 4, 19 and 40); 2) Requests to get out of bed to go outside and participate in activities was honored for 1 resident (#48); 3) Timely incontinence care was provided for 1 resident (#74); 4) Scheduled turning and repositioning interventions for 3 residents (#'s 12, 51 and 492) with impaired mobility and at high risk for pressure injuries, were followed. These failed practices placed the residents at risk for not receiving care and services to maintain their highest practicable physical, mental, and psychosocial well-being. Findings: Scheduled Showers Resident #4 Record review on 5/18-22/25 revealed Resident #4 was admitted to the facility with diagnoses that included dysphagia (difficulty swallowing), rheumatoid arthritis (autoimmune…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, revealed the facility failed to ensure medication and medical supplies were labeled appropriately, and removed from service if expired, in 2 medication carts, out of 8 medication carts inspected, and 1 treatment cart, out of 1 treatment cart inspected. These failed practices had the potential to place the residents at risks of: 1) having inaccurate blood sugar analysis due to expired supplies or the use of an uncalibrated blood sugar monitor; and/or 2) receiving expired medications and supplies which could cause adverse reactions and/or complications. Findings: Aniak Medication Cart An observation on 5/20/25 at 11:35 AM, of the Aniak cottage, revealed a medication cart which had an opened box labeled Medline EvenCare Glucose Control Solutions (solutions used at quality control checks for glucose monitors to ensure they were accurately measuring blood sugar) that contained: - One opened 2.5 ml (milliliters) bottle of EvenCare High Control Solution, with no open…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure medical records were complete and/or accurate for 5 sampled residents (#'s 28; 31; 42; and 343), out of 21 sampled residents, and 1 unsampled resident (#89). This failed practice created incomplete medical records which placed the resident at risk for inconsistencies in treatment and care provided. Findings: Resident #28 Oxygen Order Record review on 5/18-22/25 revealed Resident #28 was admitted to the facility with diagnoses that included non-Alzheimer's dementia (a decline in intellectual functioning, including problems with memory, reasoning and thinking), Parkinson's disease (a degenerative disorder of the central nervous system characterized by tremor and impaired muscular coordination), heart failure (inability of the heart to maintain adequate blood circulation), and hypertension (repeatedly elevated blood pressure). An observation on 5/18/25 at 12:07 PM, revealed Resident #28 was lying in bed receiving 2 LPM (liters per minute) of humidified oxygen through a nasal cannula (a thin flexible tube…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure residents' rights were honored. Specifically, the facility failed to provide care in a manner that promoted dignity and respect for 2 sampled residents (#19 and #51), out of 21 sampled residents, and 1 unsampled resident (#74). This failed practice had the potential to cause psychosocial harm and placed the residents at risk of not attaining or maintaining the highest practicable physical, mental, and psychosocial well-being. Findings: Resident #19 Record review on 5/18-22/25 revealed Resident #19 was admitted to the facility with diagnoses that included multiple sclerosis (chronic autoimmune disease where the immune system attacks the protective covering of nerve cells), neuromuscular dysfunction of the bladder (a condition where the bladder lacks control due to nerve or muscle problems), and major depressive disorder (mood disorder characterized by persistent feeling of sadness and loss of interest in activities). Review of the Resident #19's Care Plan Report, initiated 4/29/25, revealed: .Focus:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to fully inform a Resident Representative in advance, of the care to be provided and treatment options for 1 resident (#343), out of 21 sampled residents. This failed practice violated the resident's and resident representative's right to be fully informed and to participate in the resident's treatment. Findings: Resident #343 Record review on 5/18-22/25 revealed Resident #343 was admitted to the facility with diagnosis that included spinal stenosis of lumbar region with neurogenic claudication (narrowing of the lower spine causing pain), vascular dementia, severe, with mood disturbance (brain damage from blood vessel issues, severe, with mood changes), obstructive sleep apnea (breathing issues during sleep), overactive bladder (frequent need to urinate), and major depressive disorder (severe sadness). Due to his/her dementia diagnosis Resident #343 was not able to complete an interview. During an interview on 5/19/25 at 9:05 AM, Resident #343's Representative stated that after Resident #343's admission, he/she was pressured…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to ensure reasonable accommodation of needs were maintained for 1 resident (#28), out of 21 sampled residents. Specifically, the facility failed to ensure the resident's call light device was within reach. This failed practice placed the resident at risk for not being able to call for help if needed. Findings: Record review on 5/18-22/25 revealed Resident #28 was admitted to the facility with diagnoses that included non-Alzheimer's dementia (a decline in intellectual functioning, including problems with memory, reasoning and thinking), and Parkinson's disease (a degenerative disorder of the central nervous system characterized by tremor and impaired muscular coordination). Review of Resident #28's MDS (Minimum Data Set- a federally required nursing assessment) annual assessment, dated 2/20/25, revealed the resident had limited range of motion in the upper and lower extremities and required substantial/maximal physical assistance for bed mobility, transfers, personal hygiene, and toileting. Further review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0567 — failed to protect residents' money held by the home — isolated
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure resident funds were deposited into the resident's trust account for 1 resident (#31), out of 21 sampled residents. This failed practice resulted in the resident not having access to their personal funds which violated the resident's right to manage his/her financial affairs. Findings: Record review from 5/18-22/25 revealed Resident #31 was admitted to the facility with diagnoses that included legal blindness. During an interview on 5/18/25 at 1:10 PM, Resident #31 stated the last time money was put into his/ her account, he/she had not been able to access it. The resident further stated the funds were deposited over a month ago. When Resident #31 asked about the funds, the facility assured him/her that it was available. Review of Resident #31's Receipt, dated 3/27/25, revealed: Deposit to trust fund, for $200.00. Review of Resident #31's Trust Statement, dated 3/31/25, revealed no deposit of $200.00 was listed. Review of Resident #31's Resident Fund Management Service Statement, with a statement period of 2/20/25 to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to: 1) Provide written information related to bed holds at the time of transfer for 2 residents (#'s 48 and 90), out of 4 residents assessed for hospitalization; and 2) Document a physician's order for discharge for 1 resident (#90), out of 3 closed records reviewed. These failed practices: 1) had the potential for the residents to be displaced from their room or incur charges they would not be aware of from the facility; and 2) created an incomplete medical record. Findings: Resident #48 Record review on 5/18-22/25 revealed Resident #48 was admitted to the facility with diagnoses that included type 2 diabetes mellitus (non-insulin-dependent diabetes), end stage renal disease (a condition in which kidney function is less than 10% of normal; the kidneys can no longer remove wastes, concentrate urine, and regulate electrolytes), hemiplegia (a condition in which half of the body is paralyzed) and hemiparesis (partial paralysis of one side of the body)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure activities of daily living (ADLs) were provided to maintain good personal hygiene for 3 dependent residents (#'s 4, 19, and 40), out of 21 sampled residents. Specifically, the facility failed to assist residents with oral hygiene and bathing as specified in the plan of care. This failed practice had the potential to place residents at risk of poor outcomes from lack of hygiene, infection, and a decreased sense of self-worth. Findings: Resident #4 Record review on 5/18-22/25 revealed Resident #4 was admitted to the facility with diagnoses that included dysphagia (difficulty swallowing), rheumatoid arthritis (autoimmune disorder that affected the joints), and depression. Review of Resident #4's Minimum Data Set (MDS - A federally required assessment) quarterly assessment, dated 1/7/25, revealed Resident #4 had an impairment of the upper limbs. Resident #4 was dependent on staff for his/her shower transfers. Review of Resident #4's Care Plan Report, dated 3/15/25, revealed: .Focus: ADL Self Care Performance Deficit r/t…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure residents received the necessary care and services to monitor for and prevent the development of pressure ulcers for 3 sampled residents (#28, #51, and #492), out of 21 sampled residents. Specifically, the facility failed to: 1) Accurately assess and monitor for wounds for Resident #28; and 2) Consistently turn and reposition 2 residents (#51 and #492). These failed practices had the potential to place the residents at risk for unnecessary pain, increased risk of infection, skin breakdown, and impair the residents' overall health and wellbeing. Findings: Accurately Assess and Monitor Skin Resident #28 Record review on 5/18-22/25 revealed Resident #28 was admitted to the facility with diagnoses that included non-Alzheimer's dementia (a decline in intellectual functioning, including problems with memory, reasoning and thinking), Parkinson's disease (a degenerative disorder of the central nervous system characterized by tremor and impaired muscular coordination), heart failure (inability of the heart to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, revealed the facility failed to ensure 1 unsampled resident (#60) was free from accident hazards. This failed practice had the potential to cause an accident that may have resulted in resident injury. Findings: Record review on 5/18-22/25 revealed Resident #60 was admitted to the facility with diagnoses that included non-traumatic subarachnoid (the space in the brain where cerebrospinal fluid circulates) hemorrhage, hemiplegia (paralysis of one side of the body), and hemiparesis (one sided muscle weakness). Review of Resident #60's Care Plan Report, initiated on 3/11/25, revealed: Requires assistance . for transferring from one position to another r/t [related to]: Cognitive deficit, Decreased strength Provide two persons for supervision/physical assist with mechanical aid or transfer belt. An observation on 5/18/25 at 11:05 AM, Resident #60 was lying in bed. Certified Nursing Aide (CNA) #7 provided Resident #60's personal cares. During the cares, CNA #7 inserted a ceiling lift sling behind the Resident and hooked the sling to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, observation, and interview, the facility failed to ensure safe and appropriate administration of enteral nutrition (the introduction of nutrients directly into the stomach by a soft plastic feeding tube surgically implanted directly through the abdomen) and medication was free of possible complications for 1 sampled resident (#51) and 1 unsampled resident (#77), out of 2 residents reviewed with feeding tubes. Specifically, the facility failed to: 1) Check Resident #51's gastric residual volume prior to initiating enteral nutrition; 2) Ensure Resident #51's head-of-bed remained elevated to an angle of 30 degrees or higher during active feeding; 3) Follow a physician order for flushing Resident #51's feeding tube before and after medication administration; and 4) Use non-contaminated enteral tubing for Resident #77's enteral nutrition. These failed practices placed the residents at risk for aspiration, tube occlusion, infection, and other gastrointestinal complications. Findings: Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, observation, and interview, the facility failed to provide necessary respiratory care and services for 2 sampled residents (#2 and #28), out of 21 sampled residents, and 1 resident (#89), out of 3 closed records reviewed. Specifically, the facility failed to: 1) Properly monitor and assess Resident #2's, and #89's supplemental oxygen use; and 2) Ensure written physician orders were in place for oxygen use for Resident #28 and #89. These failed practices placed the residents at risk for not receiving necessary oxygen therapy and not having oxygen therapy appropriately monitored for effectiveness. Findings: Resident #2 Record review on 5/18-22/25 revealed Resident #2 was admitted to the facility with diagnoses that included vascular dementia unspecified severity, without behavioral disturbance (problems with blood flow to the brain, resulting in brain tissue damage), anxiety, and dependence on supplemental oxygen. An observation on 5/19/25 at 9:08 AM, revealed Resident #2 received 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview the facility failed to ensure orders for residents' care were provided for 2 sampled residents (#28 and #31), out of 21 sampled residents, and 1 resident (#89), out of 3 closed records reviewed. This failed practice had the potential to place the residents at risk for not receiving the necessary care and services to maintain their highest practicable physical well-being. Findings: Oxygen Orders Resident #28 Record review on 5/18-22/25 revealed Resident #28 was admitted to the facility with diagnoses that included non-Alzheimer's dementia (a decline in intellectual functioning, including problems with memory, reasoning and thinking), Parkinson's disease (a degenerative disorder of the central nervous system characterized by tremor and impaired muscular coordination), heart failure (inability of the heart to maintain adequate blood circulation), and hypertension (repeatedly elevated blood pressure). An observation on 05/18/25 at 12:07 PM, revealed Resident #28 was receiving 2 liters per minute (LPM) of humidified oxygen through a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to ensure that licensed nursing staff had appropriate competencies, and skill sets necessary to care for resident's needs for 3 residents (#'s 49, 51, and 77), out of 21 sampled residents. Specifically, nursing staff failed to ensure: 1) Medication parameters were met before administration of medications for Resident #49; 2) Approved vital sign equipment was used for resident care in the Nenana cottage; 3) Resident #51's gastric residual volume was checked prior to initiating enteral nutrition; 4) Resident #51's head-of-bed remained elevated to an angle of 30 degrees or higher during active feeding; 5) A physician's order for flushing Resident #51's feeding tube before and after medication administration was followed; 6) Sterility was maintained during tracheostomy care for Resident #51; and 7) Non-contaminated enteral tubing was used for Resident #77's enteral nutrition. These failed practices represented significant deviations from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure drug regimen review irregularities documented by the pharmacist had a documented review and response from the attending physician and/or medical director for 1 resident (#31), out of 5 residents reviewed for medication regimen reviews. This failed practice placed the resident at risk for adverse outcomes related to the resident's medication therapy, which had the potential to prevent the resident from achieving their highest practicable level of physical, mental and psychosocial well-being. Findings: Resident #31 Record review on 5/18-22/25 revealed Resident #31 was admitted to the facility with diagnoses that included anxiety disorder, delusional disorder (a mental health condition characterized by persistent delusions), and bipolar disorder (mental health condition characterized by alternating episodes of emotional highs and lows, significantly affecting mood, energy, and daily functioning). Review of Resident #31's medication order, start date of 3/1/25, revealed: . QUEtipine Fumarate [Seroquel - an antipsychotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview, the facility failed to ensure 2 sampled residents (#36 and #47), out of 21 sampled residents, and 2 unsampled residents (#49 and #56), were free from significant medication errors. These failed practices caused an adverse reaction of low blood pressure for resident #49 and placed these residents at risk of possible serious complications and hospitalization. Findings: Resident #36 Record review on 5/18-22/25 revealed Resident #36 was admitted to the facility with diagnoses that included unspecified dementia, hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting right dominant side (paralysis on one side of the body due to a stroke), and type 2 diabetes (insulin dependent diabetes). Review of Resident #36's insulin orders revealed: Lantus [long-acting insulin] Solostar Subcutaneous [placing the needle between the skin and muscle, injecting medication into the fatty layer between the muscle and skin] Solution Pen-injector 100 unit/mL [milliliters] - Inject 14 unit[s] subcutaneously one time a day Diabetes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide or obtain dental services to meet the needs of 1 resident (#31), out of 21 sampled residents. This failed practice placed the resident at risk for not receiving the necessary care and services to maintain his/her highest practicable physical well-being. Findings: Record review on 5/18-22/25 revealed Resident #31 was admitted to the facility with diagnoses that included legal blindness, and disorder of teeth and supporting structures. During an interview on 5/18/25 at 1:24 PM, Resident #31 stated he/she was having dental pain intermittently. The resident put in a request to see a dentist about two months ago but had not heard anything more about it. Review of Resident #31 provider's progress note, dated 4/28/25, revealed, . [Resident#31] would like to go to the dentist, has broken tooth . Poor dentition . [Resident #31] will return to dentist when [he/she] feels [he/she] is ready to tolerate further extractions. -please schedule appointment for f/u extractions . Review of Resident #31's medical record revealed there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food in the kitchen at Susitna and Talkeetna Cottages were prepared, distributed, and served in accordance with professional standards of food safety for 3 residents (#s 29, 37, and 84), out of 19 residents who were receiving food from these kitchens. This failed practice placed the residents at risk of eating contaminated food and at risk of contracting foodborne illness. Findings: Susitna Cottage: During a continuous observation on 5/18/25, from 11:34 AM through 11:51 AM in the Susitna kitchen, revealed at 11:43 AM, [NAME] #2 scooped cooked chicken and corn mixture unto the plate, served the plate to Resident #37 and began to feed the resident. While [NAME] #2 was feeding Resident #37, the pans of cooked chicken and cooked corn mix was set on top of a stove uncovered. This surveyor asked Licesned Nurse (LN) #12 who entered the kitchen about the uncovered pans. LN #12 notified [NAME] #2, who rushed to the kitchen and covered the pans at 11:51 AM. During an interview on 5/21/25 at 9:23 AM, when this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections. Specifically, the facility failed to ensure: 1) A urinary catheter (a medical device that helps drain urine from the bladder) bag was hung in a manner to remain clean and sanitary for 1 resident (#19), out of 10 residents with indwelling catheters (a tube inserted through the urinary tract into the bladder, connected to a drainage bag); 2) Sterile technique was maintained during tracheostomy care and suctioning for 1 resident (Resident #51), out of 1 resident reviewed for tracheostomy care; 3) Appropriate implementation of droplet precautions for 1 resident (Resident #71), out of 1 resident reviewed for infection control precautions; 4) Safe infection control practices were followed during enteral tube feeding administration for 1 residents (Resident #77), out of 2 residents reviewed for tube feedings; and 5) Food was prepared and served under sanitary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-17 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure: 1) stored drugs and biologicals were in locked compartments to protect them from unauthorized personnel; and 2) separately locked, permanently affixed compartments for storage of controlled drugs were maintained. Specifically, the medication carts in two out of eight cottages (Kenai and Aniak Cottages) were not secured when Licensed Nurses (LNs) were not in sight of the carts. This failed practice had the potential to allow for diversion and unauthorized access to medications that could have affected the health and safety of all residents in Kenai and Aniak Cottages. Findings: Kenai Cottage A continuous observation, with a concurrent interview, on 3/17/25 from 12:23 PM to 12:49 PM, revealed the Kenai Cottage's medication cart was positioned outside of room [ROOM NUMBER] and had the right top two drawers opened and unlocked. It was noted that room [ROOM NUMBER]'s door was closed, and the LN was nowhere in the vicinity. At 12:27…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-26 · tag F0555 — isolated
    Honor the resident's right to choose his or her attending physician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to honor the rights to choose his/her attending physician for 1 Resident (#3), out of 1 resident reviewed. This failed practice denied the resident the right to choose his/her physician or provided the opportunity for the resident to work with the facility to seek alternate physician participation if his/her choice was unavailable. Findings: Record review on 11/25-26/24 revealed Resident #3 was admitted to the facility on [DATE] with diagnoses that included stage 3b chronic kidney disease (mild to moderate damage to the kidneys), hypertension (high blood pressure), and diabetes. During an interview on 11/25/24 at 9:55 AM, Resident #3 stated that he/she had, since admission to the facility, asked to be seen and work with a Medical Doctor (MD) instead of a Nurse Practitioner (NP). Resident #3 stated he/she had never worked with an NP and preferred an MD to address his/her care and treatments. Resident #3 stated that he/she had repeatedly asked the NP to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2024-11-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to ensure regular follow up care by a nephrologist (medical doctor who specializes in kidneys) for 1 Resident (#3), out of 1 resident reviewed. This failed practice had the potential to cause the resident to miss needed kidney treatment and care, which had the potential to affect the resident's kidney function and overall health. Findings: Record review on 11/25-26/24 revealed Resident #3 was admitted to the facility on [DATE] with a diagnoses that included 3b chronic kidney disease ( mild to moderate damage to the kidneys), hypertension (high blood pressure), and diabetes. During an interview on 11/25/24 at 9:55 AM, Resident #3 stated, .from April [2024] I had been asking about going to my kidney doctor, but nothing was ever done . Review of Resident #3's Nephrology consultation report, dated 9/26/23, revealed a recommendation by the Nephrology provider stating .follow-up with Nephrology at least every 3 months. Review of Resident #3's medical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · F2024-07-19 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to designate a registered nurse to serve as the Director of Nursing (DON) on a full-time basis. Specifically, from 6/21/24 to 7/15/24 there was no full-time DON for the facility. This failed practice, of not having a full-time DON to provide oversight of nursing staff, including scheduling, responsibilities, and support, placed all residents (based on a census of 93) at substantial risk for subquality of care. Findings: During an interview on 7/10/24 at 3:26 PM, the Administrator stated the DON's last full-time day was 6/21/24 and went to a schedule of coming to the facility Monday through Friday, 4:00 AM to 6:00 AM and then coming back in the afternoon if needed. Also, the DON would work Saturday and Sunday 6:00 AM to 12:00 PM or 2:00 PM depending on need. The Administrator stated a new DON was hired and his/her start date was 7/29/24. When asked for a timesheet accounting of the exact hours the DON worked weekly, from 6/21/24 to present, through the kronos system (time keeping system that tracked working hours of an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility failed to: 1) ensure a dignified dining experience for all who received cooked meals in the Aniak Cottage (based on a census of 12); and 2) respond in a timely manner for assistance for two residents (#34 and #92), out of 20 sampled residents. These failed practices placed the residents at risk for psychological harm from loneliness, feelings of poor self-esteem and a potential for a poor quality of life. Findings: Aniak Cottage Dining During an interview on 7/8/24 at 9:27 AM, Certified Nurse Assistant (CNA) #10 stated that the cottage did not have a home keeper (cook) that day for the cottage. When the cooks are short staffed, the meals for the cottage were prepared in another cottage and placed in separate disposable Styrofoam clamshell food containers labeled with the resident's room number and brought over. The CNA and licensed nurse (LN) would serve the meals. During an observation on 7/8/24 at 11:59 AM, an open cart, containing disposable Styrofoam clamshell food containers, was brought into the cottage by [NAME]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to ensure 2 residents (#34 and #39), out of 20 sampled residents, were able to make choices that were important to them. This failed practice had the potential to affect all residents by denying them the right to make choices that effect their care and quality of life. Findings: Resident #34 Record review on 7/8-12/24 and 7/15-19/24 revealed Resident #34 was admitted to the facility with diagnoses that included Parkinson's disease (a chronic and progressive movement disorder that affects the nervous system and causes movement problems, such as tremors, stiffness and slowed movements), congestive heart failure (a chronic condition where the heart doesn't pump blood as effectively as it should) and weakness. During an interview on 7/8/24 at 1:50 PM, Resident #34 stated that he/she was at the mercy of the staff. He/she stated that he/she would like to shower every night before bed but he/she was told the facility policy was to shower twice a week. The resident stated that his/her shower days were Wednesdays and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility failed to provide a homelike dining experience for all residents who received cooked meals in the Aniak cottage (based on a census of 12). This failed practice had the potential to cause a sense of being institutionalized, resulting in diminished self-worth and a reduced sense of well-being. Findings: During an interview on 7/8/24 at 9:27 AM, Certified Nurse Assistant (CNA) #10 stated that the cottage did not have a home keeper (cook) that day for the cottage. When the cooks were short staffed, the meals for the cottage were prepared in another cottage, placed in separate disposable Styrofoam clamshell food containers labeled with the resident's room number, and brought over. The CNA and licensed nurse (LN) would serve the meals. During an observation on 7/8/24 at 11:59 AM, an open cart, containing disposable Styrofoam clamshell food containers, was brought into the cottage by [NAME] #1. [NAME] #1 placed all containers on the kitchen counter. At 12:02 PM [NAME] #1 left the cottage. The CNA and LN began serving the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-19 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide written notice which specified the duration of the bed-hold policy and the reserve bed payment policy for 3 residents (#'s 13, 76, and 93), out of 20 sampled residents, who were transferred to the emergency department (ED) for medical treatment. This failed practice had the potential for residents to be uninformed of the facility's bed-hold and reserve bed payment policy, placing them at risk for losing their beds at the facility due to an extended stay at the hospital. Findings: Transfer Process Record review on 7/8-12/24 and 7/15-19/24 revealed the facility utilized a form called Resident Transfer Form Emergency Department whenever a resident was transported to the ED for evaluation and/or treatment. The form had two parts: 1) the original form, which was white, to which nurses documented on and sent to the ED with the resident; and 2) a carbon copy page, which was yellow, that was torn off and kept at the facility, which was placed in the resident's hard chart (or paper only) medical record. Resident #13 Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to ensure the comprehensive care plan: 1) included the listing of potential serious side effects of medications used, to ensure monitoring was established for resident safety, for 1 resident (#13), out of 20 sampled residents; and 2) included smoking interventions, for resident and cottage safety, for 1 resident (#92), out of 20 sampled residents. These failed practices had the potential to: 1) place the resident #13 at risk for a delay in identifying serious side effects that could affect the resident's health and wellbeing; and 2) place the Aniak Cottage (based on a census of 11) at risk for potential smoke and fire exposure. Findings: Resident #13 Record review on 7/8-12/24 and 7/15-19/24 revealed Resident #13 was admitted to the facility with diagnoses that included hemiplegia and hemiparesis (weakness or paralysis of one side of the body) following a cerebral infarction affecting left non-dominant side and acute kidney failure. Review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to ensure all treatments and care were provided for 4 Residents (#'s 35, 39, 48 and 82), out of 20 sampled residents. This failed practice placed the residents at risk of decreased overall health and wellbeing. Findings: Resident #35 Record review on 7/8-12/24 and 7/15-19/24 revealed Resident #35 was admitted to the facility with diagnoses that included other paralytic syndrome following subarachnoid hemorrhage, bilateral (a paralysis after a brain hemorrhage) and essential hypertension (high blood pressure). Further review revealed the resident was verbal, confused about time, had a short attention span, and needed assist with transferring. A double-sided padded mitten had been placed on the right hand to prevent the resident from injuring him/herself. Review of Resident #35's physician orders, dated 2/8/24, revealed the double-sided padded mitten was to be removed and the resident was to be checked every 2 hours for adverse effects.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to facilitate the necessary treatment and services to promote healing, prevent infections, and prevent new pressure ulcers for 3 residents (#'s 39, 48, and 82), out of 9 sampled residents with pressure ulcer wounds. This failed practice caused pressure injuries for Residents #39 and #82 and impaired Resident #39, #48, and #82's overall health and wellbeing, which had the potential to create the need for hospitalization. Findings: Resident #39 Record review on 7/8-12/24 and 7/15-19/24 revealed Resident #39 was admitted to the facility with diagnoses that included Quadriplegia, C5-C7 Complete (paralysis of the body from the neck down) and Neurogenic Bowel (loss of normal bowel function due to a nerve or spinal cord problem). Further review revealed the resident was verbal, had a suprapubic catheter (medical device that helps drain urine from your bladder through a surgical opening in abdomen), had a colostomy (a surgical opening through the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-19 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to maintain accurate contents of dialysis communication binders consistent with professional standards of practice, which was shared between the facility and off-site dialysis centers, for 3 unsampled residents (#'s 40, 54, and 61) and 3 sampled residents (#'s 65, 83, and 87), out of 6 residents who receive off-site dialysis services. This failed practice had the potential to place the residents at risk for inconsistent care, potential for medication errors/interactions, and miscommunication between facilities which could affect overall resident wellbeing and outcome. Findings: Record review on 7/8-12/24 and 7/15-19/24 revealed there were a total of six residents in the facility that required off-site dialysis services. Each resident had scheduled dialysis treatments at a dialysis center off campus and had a dialysis communication binder that accompanied them to each treatment and was used as a communication tool between the facility and the dialysis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review, interview, and observation, the facility failed to: 1) ensure personal protective equipment (PPE) was worn during wound care for 1 resident (#48), out of 9 wound care records reviewed; and 2) ensure proper hand hygiene was performed and completed during wound care treatments for 1 resident (#82), out of 4 wound care treatments observed. This failed practice created potential risk for infection in the wounds, decreased wound healing, and resident well-being. Findings: Resident #48 Review on 7/8-12/24 and 7/15-19/24 revealed Resident # 48 was admitted to the facility with diagnoses that included diabetes mellitus, multiple CVA's (cerebrovascular accident - strokes), resulting in severe expressive aphasia (defect or loss of the power of expression by speech, writing, or signs, or of comprehending spoken or written language, due to injury or disease of the brain centers), severe dysphagia (difficulty swallowing), right sided hemiparesis (partial paralysis of one side of the body), and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-19 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure the attending provider monitored changing medical status for 1 resident (#48), out of 20 sampled residents. Specifically, Medical Provider #4 failed to monitor weekly laboratory tests that he/she ordered and failed to respond to critically abnormal laboratory results from those tests. This failed practice placed the resident at risk for decompensation and a delay in intervening treatment, which had the potential to create the need for hospitalization. Findings: Record review from 7/8-12/24 and 7/15-19/24 revealed Resident #48 was admitted to the facility with diagnoses that included diabetes mellitus, multiple cerebrovascular accidents (CVA's), severe expressive aphasia (defect or loss of the power of expression by speech, writing, or signs, or of comprehending spoken or written language, due to injury or disease of the brain centers), severe dysphagia (difficulty swallowing), right sided hemiparesis (partial paralysis of one side of the body), and failure to thrive (weight loss of more than 5%, decreased appetite,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and interview, the facility failed to accurately maintain, dispense, and have accountability of controlled drugs for 1 unsampled resident (#54) who received dialysis, out of 6 dialysis residents reviewed. Specifically, the facility sent the controlled drug oxycodone (an opioid pain medication) with the resident when he/she went to dialysis, which inhibited the facility's control and accountability for this medication. This failed practice placed the resident at risk for not receiving this medication and increased the risk of possible loss or diversion of the medication. Findings: Review of Resident #54's most recent MDS assessment, a quarterly assessment dated [DATE], revealed active diagnoses that included end stage renal disease, hypotension of hemodialysis (low blood pressure during dialysis), chronic pain syndrome, and dementia. Resident #54 had a physician's order for dialysis, dated 5/29/24. Resident #54 was to be transported to the dialysis center every Tuesday, Thursday, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-19 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to: 1) discard expired medical supplies in the Nenana cottage; and 2) remove and replace expired medication for 1 resident (#93), out of 12 residents reviewed for medication. These failed practices: 1) placed the residents of the Nenana cottage (based on a census of 11) at risk of receiving expired medical supplies and experiencing potential adverse reactions; and 2) placed resident #93 at risk for not having therapeutic emergent medication during a medical emergency. Findings: Nenana Cottage An observation, during the Nenana cottage tour, on 7/12/24 at 8:20 AM, revealed: 1) Medication supply storage room: - 1- BD Secondary Set (vented/nonvented), MS3500-15, intravenous (IV) tubing secondary set; manufacture expiration date was 4/21/24. - 3- BD MaxGuard Extension Set (microbore), ME2020, IV tubing; manufacture expiration date was 12/21/23. - 2- BD MaxGuard Extension Set (microbore), ME2020, IV tubing; manufacture expiration date was 12/20/23. - 1- BD MaxGuard Extension Set (microbore), ME2020, IV tubing; manufacture expiration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-19 · tag F0802 — failed to prepare enough nourishing food — isolated
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure sufficient dietary support staff were available to safely and effectively carry out the functions of the food and nutrition services in 1 cottage (Aniak), out of 8 cottages sampled. This failed practice placed all residents in the Aniak cottage (based on a census of 12), who received meals from the kitchen, at risk to be served meals that did not meet their needs and cause a less than optimal dining experience. Findings: Random observations on 7/8/24 in the Aniak cottage, revealed there was no Home Keeper (cook) working in the kitchen. During an interview on 7/8/24 at 9:27 AM, Certified Nurse Assistant (CNA) #10 stated there was no cook assigned to the Aniak Cottage that day. During an observation and interview on 7/8/24 at 12:04 PM, Resident #34 was sitting in his/her room, at his/her bedside table with a disposable Styrofoam clamshell food container containing the resident's lunch. Resident #34 stated that the food was cold, but it was no use to call someone to warm it up as it might be forgotten in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-19 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility failed to ensure food and drinks were prepared at a safe and appetizing temperature for 1 resident (#34) in the Aniak cottage (out of 12 residents in the cottage), and all residents who received meals prepared in the Deska cottage (based on a census of 11), out of 8 sampled cottages. Failure of the food to be at a palatable temperature had the potential to lower consumption and place the residents at risk for decreased nutritional intake and/or weight loss. Findings: Aniak Cottage: During an interview on 7/8/24 at 9:27 AM, Certified Nurse Assistant (CNA) #10 stated that the cottage did not have a home keeper (cook) that day for the cottage. When the cooks are short staffed, the meals for the cottage were prepared in another cottage, placed in separate disposable Styrofoam clamshell food containers labeled with the resident's room number, and brought over. The CNA and licensed nurse (LN) would serve the meals. During an observation on 7/8/24 at 11:59 AM, an open cart, containing disposable Styrofoam clamshell food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-19 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure: 1) food was stored under proper sanitary conditions and stored at safe temperatures for the Aniak and Yukon cottages, out of 4 cottages observed, and 2) staff wore hairnets consistently when in the kitchen for the Matanuska and Kenai cottages, out of 4 cottages observed. This failed practice placed all residents who received food from the affected kitchens, based on a census of 46, at risk for foodborne illness and communicable disease. Findings: 1) Food Storage Aniak Kitchen and Storage area: An observation on 7/8/24 at 9:17 AM, revealed the following food and beverages issues on the initial inspection of the kitchen and food storage areas: Main Kitchen and Refrigerator: - 1 pack - 14 oz Kirkland Black Forest Ham, open package, no open date; - 1 partial container - Glenview Farms Whipped Butter Blend Margarine, no open date. - 1 - uncovered oatmeal in a disposable Styrofoam bowl; - 1 bottle - Kirkland Organic Raw & Unfiltered Honey, no open date; - 3 partial bags - Denali [NAME] Bread, no open date;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-14 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and interview, the facility failed to ensure expired medical supplies were removed from cottage #2 nurse chart room. This failed practice placed the residents of cottage #2 at risk of receiving expired supplies. Findings: An observation on [DATE] at 9:45 AM of the cottage #2 nurse chart room revealed: - One 250 ml bag, 0.9 % sodium chloride injection usp, expired 3/2023; - Five prevantics patient preoperative skin preparation (chlorhexidine gluconate 3.15% and isopropyl alcohol 70% swab), expired 1/2023 During an interview on [DATE] at 9:46 AM, the Licensed Nurse (LN) Supervisor #1 stated that there was no designated staff member responsible for checking expiration dates of supplies. All staff should have checked expiration dates of supplies and discarded as needed before use on residents.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure 1 resident (#8), out of 20 sampled residents, was treated in a dignified manner that respected individuality. Specifically, the facility failed to provide a dignified dining experience. This failed practice placed the resident at risk for psychosocial harm such as feelings of poor self-esteem and/or self-worth. Findings: Record review on 4/10-14/23 revealed Resident #8 was admitted to the facility with diagnoses that included multiple sclerosis (a disease that affects the central nervous system), dysphagia (trouble swallowing), and gastroparesis (a condition affecting normal stomach movements). During an observation on 4/11/23 at 9:40 AM, Resident #8 was observed having breakfast in his/her bed area. Certified Nursing Assistant (CNA) #4 was assisting the resident to eat. The CNA was standing over the resident while feeding the resident his/her meal. Further observations during the meal revealed CNA #4 had scraped food from the side of Resident #8's mouth with the spoon, then fed the scraped food back…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to obtain informed consent for psychotropic medications (medications in the class of either antipsychotics, antianxiety, or antidepressants that would have affected behavior, mood, thoughts, or perception) prior to use for 1 resident (#56) out of 5 sampled residents for unnecessary medications. This failed practice denied the resident the right to consent to medications and be informed of the risk and benefits for medication use. Findings: Record review from 4/10-14/23 revealed Resident #56 was admitted to the facility with diagnoses that included depression and Schizophrenia. Review of Resident #56's current Physician Orders, revealed: Order date 7/21/22, Mirtazapine 30 MG Tablet (1 tablet/30 mg) by mouth QHS [every evening] for Depression. Order date 4/3/23, Perphenazine 4 MG Tablet (2 tablet/8 mg) by mouth QAM [every morning] for Schizophrenia. During an interview on 4/14/23 at 1:07 PM, the Director of Nursing (DON) was unable to locate the risks and benefits assessments for the ordered Mirtazapine and Perphenazine in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to provide reasonable accommodation of needs for 2 Residents (#83 and #86), out of 20 sampled residents. Specifically, the facility failed to ensure the resident's call light device was within reach. This failed practice placed the resident at risk for not being able to call for help or assistance if needed. Findings: Resident #83 Record Review from 4/10-14/23 revealed Resident #83 was admitted to the facility with diagnoses that included hemiplegia (paralysis of one side of the body) and hemiparesis following cerebral infarction (oxygen deprivation to the brain) affecting the left non-dominant side, seizures, and dementia. An observation with concurrent interview on 4/11/23 at 10:04 AM, revealed Resident #83 lying in bed with the call light device hanging close to the floor on the Resident's right side out of reach. A follow-up observation with concurrent interview on 4/12/23 at 3:11 PM, revealed Resident #83 lying in bed with the call light device hanging close to the floor on the Resident's right side out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure 1 resident (#'s 29) out of 20 sampled residents lived with comfortable sound levels in their bedroom. Specifically, excessive noise from medical equipment interfered with the resident's hearing and the sound levels were out of the resident's control. This failed practice denied the resident a homelike environment and placed the resident at risk for psychological harm. Findings: Record review from 4/10-14/23 revealed Resident #29 was admitted to the facility with diagnoses that included diabetes, renal (kidney) insufficiency and high blood pressure. Further review of the resident's most recent MDS (Minimum data set- a federally required assessment) dated 2/16/23, revealed the resident had not transferred between surfaces (bed to chair) for the 7 day look back period, meaning the resident had not left his/her room during that time. During an observation and interview on 4/11/23 at 1:12 PM, Resident #29 was observed lying on his/her Hillrom synergy bed, an air pump was located at the foot of the bed which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a follow-up communication to the resident or resident representative (RR) to resolve a grievance was conducted. Specifically, the facility failed to provide a resolution letter after missing property was reported for 1 resident (#51) out of 20 sampled residents. The failure to follow the grievance process denied residents and/or their representatives the ability to exercise their rights by filing grievances and receiving written resolutions of investigations. Findings: During an interview on 4/11/23 at 11:02 AM, Resident #51's representative (RR) stated the Resident had 2 iPADs (a small portable computer). The RR stated one of the iPADs had been missing since 12/2022. The RR stated he/she had reported to Licensed Nurse (LN) #6, but there was no response from the facility. Review of the facility's policy Resident Concerns and Grievances, dated 4/2023, revealed: .all residents have the right to file concerns and receive prompt resolution .if the resident verbalizes the concern, yet declines to complete a form, it is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-14 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview, the facility failed to ensure 1 resident (#70), out of 2 residents sampled for restraints, 1) had a mitten restraint removed per the frequency of the physician's orders and 2) interventions were developed and implemented to potentially reduce the use of the mitten restraint. These failed practices had the potential to increase the resident's agitation and anxiety and deny the resident from attaining their highest practicable well-being. Findings: Record review from 4/10-14/23 revealed Resident #70 was admitted to the facility with diagnoses that included persistent vegetative state, respiratory failure requiring a tracheostomy (a surgical opening made into the trachea, a curved plastic tube is placed through the opening allowing air to flow in and out) and malnutrition requiring a Percutaneous endoscopic gastrostomy tube (PEG tube -a feeding tube inserted into the stomach). Removal of the mitten restraint: During a continuous observation on 4/11/23 from 9:30 AM to 10:42 AM, Resident #70 was lying in bed with a mitt covering his/her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-14 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review the facility failed to failed to notify the State Long-Term Care Ombudsman (LTCO) of transfers and discharges in a timely manner for 2 Residents (#51 and #86), out of 20 sampled residents. This failed practice did not afford these residents their right for continued advocacy and support provided by the LTCO. Findings: Resident #51 During an interview on 4/11/23 at 10:42 AM, Resident #51's representative stated the Resident had previous hospitalizations. Review of the Minimum Data Set (MDS-a federally required nursing assessment) revealed there were 3 discharge assessments dated 12/2/22, 2/2/23, and 2/27/23. Review of Resident #51's medical record revealed the Resident was admitted to the hospital on the following dates: 12/2-12/23, 2/2-6/23, and 2/27-3/8/23. Resident #86 During an interview on 4/11/23 at 9:01 AM, Resident #86's representative stated that Resident #86 went to the hospital for a month. Review of the MDS revealed there was 1 discharge assessment dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to ensure the baseline care plan/ resident daily care plan (RDCP) and comprehensive care plan were consistent with residents care needs for 1 resident (#83), out of 20 sampled residents . This failed practice placed the resident at risk for not receiving necessary services to address his/her individual needs. Findings: Record Review from 4/10-14/23 revealed Resident #83 was admitted to the facility with diagnoses that included hemiplegia (paralysis of one side of the body) following cerebral infarction (lack of oxygenation to the brain) affecting the left non-dominant side. An observation on 4/12/23 at 3:11 PM, revealed Resident #83 lying in bed watching television with both upper bed side rails up and the lower side rails were down. The upper side rails were one continuous rail beginning from the head of the bed extending the length of the arm. The lower side rails began below the waist and extended to the foot of the bed. Review of Resident #83's Baseline Care Plan/RDCP, dated 4/12/23, revealed: .Put LEFT…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure the comprehensive care plan was updated to meet the needs of 1 resident (#7) out of 20 sampled residents. This failed practice had the potential to cause an inconsistent provision of treatment and services. Findings: Record review on 4/10-14/23 revealed Resident #7 was admitted with diagnoses that included chronic respiratory failure, unspecified whether with hypoxia (low levels of oxygen in body tissue) or hypercapnia (abnormally high levels of carbon dioxide); and anoxic brain damage (damage to brain due to lack of oxygen). Review of the Minimum Data Set (MDS, a federal mandated nursing assessment) significant change of condition, dated 3/14/23, revealed the resident was on hospice. Review of the care plan for the facility, dated 3/7/23, revealed hospice care was not addressed. Review of the medical record revealed a Skilled Nurse admission for Evaluation for Hospice dated 3/7/23 with a hospice benefit period of 3/7/23 - 6/4/23 with a verbal order received by the physician on 2/28/23. Further review of the record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to provide activities of daily living, specifically, nail care for 1 resident (#83), out of 20 sampled residents. This failed practice placed the resident at risk for poor outcomes from lack of hygiene and potential risk for infection. Findings: Record Review from 4/10-14/23 revealed Resident #83 was admitted to the facility with diagnoses that included hemiplegia (paralysis of one side of the body) following cerebral infarction (lack of oxygenation to the brain) affecting the left non-dominant side. Review of Resident #83's MDS (Minimum Data Set, a federally required nursing assessment) Annual Assessment, dated 3/1/23, Section G revealed extensive assistance for personal hygiene and a one-person physical assist. During a phone interview on 4/11/23 at 9:38 AM, Resident # 83's Representative stated Resident #83's hands had smelled of poop and the fingernails were long and dirty at visits. An observation on 4/11/23 at 10:05 AM, revealed Resident #83's fingernails were long and dirty on both hands, with the left…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure: 1) the physician's PRN (as needed) orders for an antipsychotic medication had not exceeded 14 days; and 2) the prescribing practitioner evaluated the resident prior to ordering the medication for 1 resident (#87), out of 5 residents sampled for unnecessary medications. These failed practices placed the resident at risk for adverse effects and/or reaction from potentially unnecessary medications. Findings: Record review from 4/10-14/23 revealed Resident #87 was admitted to the facility with diagnoses that included unspecified dementia with behavioral disturbance and post-traumatic stress disorder. Review of Resident #87's most current physician orders revealed the Resident was prescribed the medication Quetiapine (an antipsychotic medication), with a start date of 4/12/23, on a PRN basis to be discontinued after 14 days (end date 4/25/23). Further review revealed on 11/21/22, Resident #87 had an order for the Quetiapine PRN with a start date of 11/21/22 and an end date of 1/30/23, a period consisting of 71 days.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-14 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review the facility failed to ensure the quality of laboratory services. Specifically, 1) control solutions for the glucometer used in cottage #2 were not labeled with open dates when in use; and 2) lab supplies in cottage #1 and #2 were expired. These failed practices had the potential to affect resident testing results. Findings: An observation on [DATE] at 9:45 AM of cottage #2 nurse chart room revealed: - 3 yellow top blood tubes, expired on [DATE]; - 4 light blue top blood tubes, 3 expired on [DATE] and 1 expired on [DATE]; - 1 gray top with powder blood tube, expired on 5/22; - 1 gray top with gel blood tube, expired on [DATE] An observation on [DATE] at 9:45 AM of supplies in cottage #2 nursing chart room revealed, two sets of controls opened for the Accu Check Inform II Meter (glucometer- a blood glucose testing device). One set of controls was on the counter near the glucometer charging station. The expiration date on the box was [DATE]. No open dates for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to ensure food was protected from cross contamination during distribution. Specifically, meals were delivered uncovered to 6 residents (#'s 11; 68; 89; 33; 80; & 56) out of 12 residents in Cottage #1. This failed practice had the potential for contamination of the food items and placed residents at risk for foodborne illness. Findings: A continuous observation on 4/13/23 from 11:36-11:44 AM revealed Certified Nurse Assistant (CNA) #1 delivered lunch to Residents #11, #68 and #89 in their rooms. The food items were uncovered. An observation on 4/13/23 at 11:50 AM revealed CNA #2 delivered lunch to Resident #33 in his/her room. The food items were uncovered. An observation on 4/13/23 at 11:57 AM revealed CNA #2 delivered lunch to Resident #80 in his/her room. The food items were uncovered. An observation on 4/13/23 at 12:07 PM, revealed CNA #1 delivered lunch to Resident #56 in his/her room. The food items were uncovered. During an interview on 4/13/23 at 3:02 PM, the Infection Preventionist stated food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a sanitary environment for 10 Residents (#'s 11; 29; 33; 51; 56; 61; 68; 70; 86; and 89) out of a census of 96 residents. This failed practice had the potential to increase the development and transmission of communicable disease and infections. Findings: Resident #29 During an observation on 4/12/23 at 1:23 PM, Licensed Nurse (LN) #2 assisted Certified Nursing Assistant (CNA) #3 with repositioning Resident #29 onto his/her left side. LN #2 left the bedside and donned (put on) new gloves without performing hand hygiene, walked over to a chair by the Resident's dresser and began opening and preparing wound dressing supplies. Next, LN #2 returned to Resident #29's bedside and removed a soiled bed pad and brief. While wearing the same gloves, LN #2 removed a Mepilex dressing (a dressing to protect broken or fragile skin) from the resident's sacral (lower back) area, walked over to the trash can and threw away the used Mepilex. Then LN #2, while wearing the same soiled gloves, picked up a stack of clean 4x4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-22 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure their facility assessment was up to date and accurate. This failed practice had the potential to place all residents (based on a census of 91) at risk for not having the necessary care and resources required for day-to-day operations including nights, weekends, and emergencies. Findings: Record review on 5/18-22/25 of the facility's 2025 Polaris Extended Care Facility Assessment, revealed: 1) Language Spoken, Page 7: . Resident Characteristics: Language Spoken: English - 88 [residents]; Spanish - 1 [resident]; Tagalog - 1 [resident]; Samoan - 1 [resident] . Further review of the facility assessment revealed no inclusion of a translation service to assist in communicating with the three non-English speaking residents. 2) Staffing, Page 13: . CMS requires a minimum staffing hours for nursing care as 3.5 nursing hours per patient (NHPPD), and 2.4 of those will be provided by certified nursing assistants (CNAs). The facility has a waiver in place to authorize the use of licensed nurse hours to cover those of the CNAs…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-07-19 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to: 1) clearly post the location of available state survey reports in 3 out 8 cottages due to digital displays being down for repairs; and 2) ensure state survey reports were readily accessible to all residents and resident representatives. This failed practice denied residents, resident representatives, and their families of knowing recent facility surveys were available for review and where they were located. Findings: Aniak, Deshka, and Matanuska Cottages During random observations on 7/8-12/24 revealed large flat screen televisions, that were not turned on, hanging on the wall by the kitchens of the Aniak, Deshka, and Matanuska cottages. Each TV had a sign taped to it that said, Digital Display Down for Repairs Please see posting in the book. During an interview on 7/8/24 at 9:27 AM, when asked about which book the sign taped to the TV was referring to, Certified Nurse Assistant (CNA) #10 did not know. When asked if he/she knew where the state survey results were, CNA #10 did not know. Further observations…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$231,865 in federal fines across 4 penalties. 1 Medicare payment denial on record.

  • $11,492 — penalty dated 2025-11-26
  • $98,865 — penalty dated 2025-05-22
  • $10,358 — penalty dated 2025-03-17
  • $111,150 — penalty dated 2024-07-19
  • Medicare payment denial — starting 2024-08-25 for 8 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.2-1.2 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 5 of 52.7+2.3 vs chain
Quality measures 4 of 54.4-0.4 vs chain
The other 341 homes this chain runs (chain average 3.2★, per CMS)
1 of 5Aspen Health And WellnessOverland Park, KS 1 of 5Bennett Hills Rehabilitation and Care CenterGooding, ID 1 of 5Broadway By The SeaLong Beach, CA 1 of 5Chatsworth Park Health Care CenterChatsworth, CA 1 of 5Clarion Wellness and Rehabilitation CenterClarion, IA 1 of 5Colonial Manor of RandolphRandolph, NE 1 of 5Durango Health And RehabilitationDurango, CO 1 of 5Fort Dodge Health and RehabilitationFort Dodge, IA 1 of 5Greater Southside Health and RehabilitationDes Moines, IA 1 of 5Hearthstone Health And RehabilitationSparks, NV 1 of 5Heritage Gardens Rehabilitation and HealthcareCarrollton, TX 1 of 5Hillcrest Health Care CenterHawarden, IA 1 of 5Lake Village Nursing And Rehabilitation CenterLewisville, TX 1 of 5Lakeside Rehabilitation and Care CenterCoeur d'Alene, ID 1 of 5Legend Oaks Healthcare And Rehabilitation - NorthAustin, TX 1 of 5Legend Oaks Healthcare And Rehabilitation - WaxahaWaxahachie, TX 1 of 5Legend Oaks Healthcare and Rehabilitation - Fort WKeller, TX 1 of 5Madera Post Acute CenterEl Monte, CA 1 of 5Medallion Post Acute RehabilitationColorado Springs, CO 1 of 5Mesquite Post Acute CareLubbock, TX 1 of 5Millbrook Healthcare and Rehabilitation CenterLancaster, TX 1 of 5Misty Willow Healthcare and Rehabilitation CenterHouston, TX 1 of 5New Orange HillsOrange, CA 1 of 5Northeast Rehabilitation and Healthcare CenterSan Antonio, TX 1 of 5Northgate PlazaIrving, TX 1 of 5Oak View Health And RehabilitationConway, SC 1 of 5Oakwood Care And RehabilitationLakewood, CO 1 of 5Omaha Nursing and Rehabilitation CenterOmaha, NE 1 of 5Onion Creek Nursing and Rehabilitation CenterAustin, TX 1 of 5Park Manor Bee CaveBee Cave, TX 1 of 5Pelican Pointe Health And Rehabilitation CenterWindsor, CO 1 of 5Premier Care Center For Palm SpringsPalm Springs, CA 1 of 5Provo Rehabilitation and NursingProvo, UT 1 of 5Rock Canyon Respiratory And Rehabilitation CenterPueblo, CO 1 of 5Rosewood Rehabilitation CenterReno, NV 1 of 5San Marcos Rehabilitation and Healthcare CenterSan Marcos, TX 1 of 5Sonterra Health CenterSan Antonio, TX 1 of 5SouthlandNorwalk, CA 1 of 5Southland Rehabilitation And Healthcare CenterLufkin, TX 1 of 5Spencer Post Acute Rehabilitation CenterSpencer, IA

Showing 40 of 341; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
TIEVA, DANIELIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 03/01/2025
WILLITS, ADAMIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 09/12/2024
BURNAM, SOONIndividualCORPORATE OFFICERsince 09/12/2024
CULLIFER, JAREDIndividualCORPORATE OFFICERsince 09/12/2024
SATO, AMIIndividualCORPORATE OFFICERsince 09/12/2024
HANCOX, NEILIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/17/2025

CMS files one row per role, so the 9 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$26.1M
Net patient revenuemost recent cost report
-4.9%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 87%Medicare 1%Other / private 11%

About 87% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$790per resident / day
operating cost
$24,006per month
≈ monthly operating cost
$753per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in AK

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Alaska Medicaid page.

Typical monthly cost in Alaska
$27,831/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)*
$9,882/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner. The starred figure is the national median (no state figure published).

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 025036. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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