No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Rosewood Rehabilitation Center

2045 Silverada Blvd, Reno, NV 89512 · For profit - Corporation · 99 certified beds · (775) 359-3161 Medicare & Medicaid certified

Call the home — (775) 359-3161 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Dec 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (62) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (58%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
1835 Oddie Blvd · (775) 982-5000 · Call to confirm hours
Pharmacy
Walgreens0.4 mi
2299 Oddie Blvd · (775) 358-4721 · Call to confirm hours
Grocery
Reno0.2 mi
1901 Silverada Blvd
Park
2700 Paradise Dr · (775) 334-4636 · Typically dawn to dusk
Place of worship
2200 El Rancho Dr · (775) 358-4066

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.5%12.6%15.4%better
Long-stay residents who lose too much weight9.7%5.5%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%1.6%0.9%better
Long-stay residents with a urinary tract infection1.7%1.9%2.0%better
Long-stay residents with depressive symptoms22.8%5.1%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.7%2.0%3.3%better
Long-stay residents whose ability to walk worsened12.0%13.5%16.1%better
Long-stay residents on antianxiety or hypnotic medication15.6%22.2%18.9%better
Long-stay residents given the seasonal flu vaccine93.8%89.6%95.3%typical
Long-stay residents with pressure ulcers4.8%5.4%4.7%typical
Long-stay residents with worsening bladder/bowel control15.9%15.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table11.5%17.1%17.1%better
Short-stay residents who newly got an antipsychotic medication0.2%1.8%1.4%better
Short-stay residents given the seasonal flu vaccine88.6%80.7%79.4%better
Short-stay residents rehospitalized after admission30.6%23.2%22.6%worse
Short-stay residents with an outpatient ER visit22.9%9.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.671.851.67typical
Long-stay outpatient ER visits per 1,000 resident days2.241.451.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 179 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

54.9%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
70.9%U.S. median 56.6%
Met the expected recovery
0.59U.S. median 0.31
Therapy hours / resident / day
0.26hours / resident / day
Physical therapy
0.20hours / resident / day
Occupational therapy
0.14hours / resident / day
Speech therapy

Met the expected recovery: 70.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 86 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.59 therapist hours per resident per day in 2026Q1 — more than 88% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF54.9%CMS range 48.5–61.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 6.8–13.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge54.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.7–12.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.34
RN hours/ resident / day
1.06
LPN hours/ resident / day
1.68
Aide hours/ resident / day
3.09
Total nurse hours/ resident / day
0.22
RN hoursweekends
58.0%
Total nursing turnover
100.0%
RN turnover

How full it usually is: this home is certified for 99 beds and averages 84.4 residents a day — about 85% occupied, or roughly 15 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.09 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.34 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.68 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.64 hrs/resident/day on weekends vs 3.27 on weekdays — 19% thinner on weekends. RN hours go from 0.39 to 0.22 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

23
deficiencies at the latest standard inspection (2025-12-11)
10
at the previous standard inspection (2024-10-10)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

62 citations, most serious first. The 10 most serious are shown; the remaining 52 are one tap away and print in full.

  • Potential for harm · Fcited before2025-12-11 · tag F0761 — failed to label and store drugs safely — widespread
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to1) ensure medications were not stored in a resident room for one unsampled resident (Resident #91), 2) monitor and record medication refrigerator temperatures in 1 of 2 medication storage rooms, 3) remove expired medications from 1 of 2 medication rooms, 4) label and properly store an unused insulin pen, 5) store insulin pens in separate sections or individual containers for each resident in 2 of 2 inspected medication carts, 6) ensure a glucometer was not stored in the same section of the medication cart as used insulin pens, and 7) store a used insulin pen appropriately, as it was placed on top of lancets. This deficient practice had the potential to result in medication errors, compromised infection control, and increased risk of harm to residents due to improper medication handling and storage.Findings include: Medications in resident roomsResident #91Resident #91 was admitted to the facility on [DATE], with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-12-11 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review the facility failed to ensure 1) residents on Enhanced Barrier Precautions (EBP) had bins placed inside the resident's room, near the door, for the disposal of used personal protective equipment (PPE), and staff received the training and education necessary to properly dispose of PPE after use, 2) Enhanced Barrier Precautions were implemented for a resident with an indwelling medical device for one unsampled resident (Resident #118) and 3) trends in infections in the facility were investigated for potential causes contributing to the trend, and interventions to control and prevent infections were implemented based on the outcome of the investigation. This deficient practice had the potential to spread infection, including infections with multi-drug-resistant organisms (MDROs), throughout the facility to other residents. Findings include: Disposal of PPE On 12/11/2025 at 12:20 PM, a Licensed Practical Nurse (LPN) was in a resident room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-12-11 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review and document review, the facility failed to ensure the Infection Preventionist (IP) 1) provided education related to the Antibiotic Stewardship Program (ASP) to residents and residents' representatives/families and 2) carried out infection surveillance, investigation, prevention and control processes according to facility policies and Centers for Disease Control and Prevention (CDC) recommendations. This deficient practice had the potential to result in antibiotic-resistance and widespread transmission of infectious organisms throughout the facility.Findings include:Antibiotic Stewardship TrainingOn 12/11/2025 at 12:04 PM, the IP verbalized if an antibiotic was prescribed for a resident, the IP would visit the resident and provide education regarding the ASP. The IP would later call the resident's representative/family member to provide education regarding the ASP. The IP explained the education was provided verbally and denied the IP had documented evidence the IP…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, interview, and document review, the facility failed to ensure call light devices were kept within reach for 2 of 18 sampled residents (Resident #6 and #12). As a result, the residents were unable to request help with basic needs such as assistance with repositioning, discomfort, and thirst. This deficient practice had the potential to result in emotional distress related to the residents' loss of autonomy and had the potential to result in physical harm including dehydration, skin breakdown, pain, and discomfort. Findings include:Resident #6 Resident #6 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including unilateral primary osteoarthritis, right hip, Alzheimer's disease, unspecified, pressure ulcer of sacral region, stage III, personal history of transient ischemic attack (TIA), and cerebral infarction without residual deficits. On 12/08/2025 at 12:59 PM, Resident #6 was sitting in a wheelchair placed on the right side of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident receiving an anticoagulant (blood thinning medication) with a history of epileptic seizures was assessed per facility policy after the resident reported vision changes and pain following a witnessed head injury for 1 of 10 resident's sampled for facility reported incident and complaint investigations. (Resident #28). This deficient practice had the potential for a resident to suffer an adverse outcome of intracranial bleeding or delayed seizure activity due to not receiving timely treatment because of the facility's failure to perform neurological checks or assess vital signs.Resident #28 was admitted to the facility on [DATE], with diagnoses including epilepsy, unspecified, not intractable, without status epilepticus and unspecified atrial fibrillation.A Nursing Progress Note, dated 12/01/2025, documented at approximately 2:00 PM the resident required four staff members to move the resident up in bed. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, document review, and interview, the facility failed to develop a baseline care plan to address care and interventions for dialysis treatments for 1 of 18 sampled residents (Resident #116). This deficient practice had the potential to deprive a resident of necessary care and services related to dialysis and placed the resident at risk for not receiving appropriate treatment.Findings include:Resident #116Resident #116 was admitted to the facility on [DATE], with diagnoses including sepsis due to methicillin susceptible staphylococcus aureus, liver transplant status, altered mental status, unspecified, and end stage renal disease.A physician's order dated 12/06/2025, documented Resident #116 was to receive dialysis treatment at a dialysis center every Monday, Wednesday, and Friday. Special instructions: Vital signs before and after each session. Send/receive communication form with patient. Medical records to scan upon return.Resident #116's baseline care plan lacked a care plan for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure 1) a resident with a care plan addressing the resident's preferences for female caregivers to mitigate potential triggers for re-traumatization was implemented for 1 of 10 residents sampled for facility reported incident and complaint investigations (Resident #11). This deficient practice had the potential to result in a resident experiencing re-traumatization causing psychosocial harm, 2) 1 of 18 sampled residents (Resident #12) had a care plan related to the positioning and monitoring of a call light device for use by individuals with limited mobility. This deficient practice had the potential to result in a lack of monitoring related to the positioning of the call light, the resident not being able to request help for basic needs, and psychosocial and physical harm related to the resident not receiving the services required to meet the resident's basic needs including pain, discomfort, and thirst; and 3)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to ensure Licensed Practical Nurses (LPNs) who performed Peripherally Inserted Central Catheter (PICC) line dressing changes for 1 of 18 sampled residents (Resident #96), received training and were deemed competent to perform the dressing change. This deficient practice had the potential to result in insertion site and blood stream infections for residents due to inaccurate technique when performing a sterile procedure.Findings include:Resident #96Resident #96 was admitted to the facility on [DATE], with diagnoses including sepsis, unspecified organism and bacteremia.On 12/08/2025 at 11:22 AM, Resident #96 had a PICC line in the resident's left upper arm. The insertion site was covered with a transparent dressing. The dressing lacked a date the dressing was changed and initials indicating who placed the dressing. Resident #96 verbalized the resident was receiving antibiotics for an infection in the resident's bladder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to ensure Peripherally Inserted Central Catheter (PICC) line dressing changes were performed according to physician orders for 1 of 18 sampled residents (Resident #96). This deficient practice had the potential to result in insertion site and bloodstream infections for residents.Findings include:Resident #96Resident #96 was admitted to the facility on [DATE], with diagnoses including sepsis, unspecified organism and bacteremia.On 12/08/2025 at 11:22 AM, Resident #96 had a PICC line in the resident's left upper arm. The insertion site was covered with a transparent dressing. The dressing lacked a date the dressing was changed and initials indicating who had changed the dressing. Resident #96 verbalized the resident was receiving antibiotics for an infection in the resident's bladder and facility staff changed the PICC line dressing however, the resident was unsure when the dressing was last changed.Resident #96's Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to 1) monitor a resident for significant weight loss and initiate timely interventions in accordance with facility policy and professional standards of practice for 1 of 18 sampled residents (Resident #16) and 2) ensure that 1 of 18 sampled residents (Resident #15) was weighed upon admission and weekly for four weeks, the Interdisciplinary Team (IDT) evaluated the resident following decreased oral intake to determine the cause and necessary interventions, and the physician was notified of the change in the resident's nutritional status. This deficient practice placed the residents at risk for compromised nutritional status and significant changes in weight without adequate oversight, monitoring, and intervention by facility staff.Findings include: Resident #16 Resident #16 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including type 2 diabetes mellitus with other diabetic kidney…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 52 citations
  • Potential for harm · Dcited before2025-12-11 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure enteral nutrition was labeled according to professional standards and facility policy for 1 of 18 sampled residents (Resident #12). This deficient practice had the potential to compromise patient safety by increasing the risk of contamination and infections, and improper hydration management, potentially leading to adverse health outcomes.Findings include:Resident #12Resident #12 was admitted on [DATE] with diagnoses included hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side, cerebral aneurysm, and required assistance with personal care.On 12/10/2025 at 4:24 PM, during an observation of enteral feeding administration, the tube feeding pouch (secondary container to hold formula) was hanging in Resident #12's room without required labeling. The tube feeding pouch was not labeled with the resident's name, formula name, date and time hung, or expiration/beyond-use time.A physician order, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure the oxygen was administered and saturation levels were monitored according to a physician order for 1 of 18 sampled residents (Resident #8). This deficient practice had the potential to cause exacerbation of the resident's underlying health conditions.Findings include:Resident #8Resident #8 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses including chronic diastolic (congestive) heart failure, cognitive communication deficit, and atherosclerotic heart disease of native coronary artery without angina pectoris.On 12/08/2025 at 9:45 AM, Resident #8 was observed seated in a wheelchair next to the resident's bed. An oxygen concentrator was located on the opposite side of the bed and was running. The tubing from the oxygen concentrator was traced across the bed but was not connected to the resident via nasal cannula, and oxygen was not being administered. A physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review, the facility failed to maintain completed dialysis communication forms for 1 of 18 sampled residents (Resident #116). This deficient practice had the potential to result in a lack of critical information shared between the facility and the dialysis provider with the potential to have lead to delays and errors in care, adversely having affected resident health and safety.Findings include:Resident #116Resident #116 was admitted to the facility on [DATE], with diagnoses including sepsis due to methicillin susceptible staphylococcus aureus, liver transplant status, altered mental status, unspecified, and end stage renal disease.A physician's order dated 12/06/2025, documented Resident #116 was to receive dialysis treatment at a dialysis center every Monday, Wednesday, and Friday. Special instructions: Vital signs before and after each session. Send/receive communication form with patient. Medical records to scan upon return.Resident #116's clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure a resident with a documented history of trauma received trauma informed care based on the triggering factors identified in the trauma assessment for 1 of 10 residents sampled for facility reported incident and complaint investigations (Resident #11). This deficient practice had the potential to result in a resident experiencing re-traumatization and experiencing an intense reaction causing psychosocial harm.Findings include:Resident #11Resident #11 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including bipolar disorder, unspecified, major depressive disorder, recurrent, unspecified, and schizophrenia, unspecified. A facility reported incident, dated 07/23/2025, documented the resident had reported receiving a bed bath the night before from a male Certified Nursing Assistant (CNA). The resident reported feeling as if the CNA had been invasive when cleaning around the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to ensure staff received training and were deemed competent by the facility to provide care to Peripherally Inserted Central Catheters (PICCs) prior to being assigned to care for 1 of 18 sampled residents (Resident #96). This deficient practice had the potential to result in insertion site and blood stream infections for residents due to lack of knowledge of correct technique for dressing changes and signs and symptoms of potential complications.Findings include:Resident #96Resident #96 was admitted to the facility on [DATE], with diagnoses including sepsis, unspecified organism and bacteremia.On 12/08/2025 at 11:22 AM, Resident #96 had a PICC line in the resident's left upper arm. The insertion site was covered with a transparent dressing. The dressing lacked a date the dressing was changed and initials indicating who placed the dressing. Resident #96 verbalized the resident was receiving antibiotics for an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to 1) ensure a medication ordered for the relief of shortness of breath and pain was available for a resident receiving hospice services for 1 of 10 residents sampled for facility reported incident and complaint investigations (Resident #86), This deficient practice had the potential to result in a resident not receiving timely relief from pain or shortness of breath and experiencing unnecessary and prolonged suffering at the end of life, and 2) maintain accurate controlled substance logs for four unsampled residents (Resident #81, # 1, #7, and #63) in 2 of 2 reviewed narcotic logs. This deficient practice had the potential to result in medication errors, inaccurate documentation of controlled substances, and increased risk of harm to residents due to improper handling of medications.Findings include: Resident #86 Resident #86 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility failed to ensure the menu was followed for a breakfast service. This deficient practice had the potential to affect all residents in the facility by not honoring diets, preferences, and not notifying residents of a menu change.Findings include:On 12/10/2025 at 9:07 AM, during a resident council meeting, 8 of 8 residents verbalized the facility would often serve the residents food not on the menu. The staff would not provide any notification to the residents and serve whatever the facility felt like serving.Resident #44 verbalized for breakfast on 12/10/2025, the residents were supposed to receive waffles for breakfast. Some residents received waffles and some received French toast. Resident #44 explained no notification was given to the residents of the change and the resident was looking forward to waffles, but was instead served French toast with no explanation from the staff. The resident verbalized this concern had previously been brought to the staff's attention.The Resident Council Meeting Minutes from 09/26/2025, documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to ensure an opened bottle of hand sanitizer was removed from a resident food storage area. This deficient practice had the potential to affect all residents in the facility by increasing the risk of food contamination and illness.Findings include:On 12/08/2025 at 8:23 AM, an open bottle of FLTR Pure Protectant hand sanitizer gel (75% ethyl alcohol, 16.9 fluid ounces) was observed on a shelf in the resident food storage area. The hand sanitizer was placed on a tray with a coffee pot, cups, creamer, and sugar.On 12/08/2025 at 8:25 AM, the [NAME] confirmed an open bottle of hand sanitizer was being stored with the resident dry food. The [NAME] explained the hand sanitizer was kept on a tray containing a coffee pot, and accessories to serve hot coffee to residents, because when staff would take the tray out into the hallways, if residents wanted coffee, staff were using the hand sanitizer prior to giving the residents coffee. The cook verbalized chemicals were not to be stored with food to be served to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to ensure resident information was not visible on an unattended computer screen at a nursing station facing a public area. This deficient practice had the potential to result in unauthorized access to residents' Protected Health Information (PHI).Findings include:On 12/09/2025 at 10:01 AM, a nurse walked away from the medication cart and left a computer screen open displaying resident information, including medications for the resident in room [ROOM NUMBER]-B.On 12/09/2025 at 10:03 AM, one staff member walked by the unlocked computer screen.On 12/09/2025 at 10:05 AM, the nurse walked behind the nurse's station.On 12/09/2025 at 10:05 AM, the Licensed Practical Nurse (LPN) returned to the medication cart. When asked if the computer should have been locked prior to leaving the cart, the LPN verbalized, I guess so, and explained locking the computer when walking away was required to protect PHI under Health Insurance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-11 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility failed to ensure education regarding the facility's Antibiotic Stewardship Program (ASP) was provided to residents and residents' representatives/families. This deficient practice had the potential to affect all residents in the facility and placed residents at risk of developing antibiotic-resistance. Findings include:On 12/11/2025 at 12:04 PM, the IP verbalized the purpose of the IP role was to facilitate the infection control program and provide education regarding the facility's policies and infection control plan. The IP explained if an antibiotic was prescribed for a resident, the IP would visit the resident and provide education regarding the facility's ASP. The IP would later call the resident's representative/family member to provide education regarding the ASP. The IP explained the education was provided verbally and denied the IP had documented evidence the IP provided the education.The IP confirmed education regarding the ASP was only provided to residents and representatives/families of residents who were prescribed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0943 — isolated
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on employee record review, document review and interview, the facility failed to ensure an employee completed training on preventing, identifying, and reporting abuse, neglect, misappropriation of property, and exploitation (abuse training) for 1 of 20 sampled employees (Employee #11). The deficient practice had the potential to place residents at risk for abuse and neglect. Findings Include: Employee #11 Employee #11 had a title of Licensed Practical Nurse (LPN) and a hire date of 04/01/2025. Employee #11's record lacked documented evidence abuse training had been completed. On 12/10/2025 at 12:37 PM, the Human Resources Payroll Representative confirmed Employee #11 had worked 29 shifts as a contract LPN and had not completed abuse training, as required. The Human Resources Payroll Representative verbalized having been responsible for ensuring contract employees obtained the required abuse training but did not ensure the training was completed. The facility policy titled, Freedom from Abuse, Neglect, Exploitation, revised 10/2022, documented staff would receive training…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-24 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review the facility failed to ensure an allegation of neglect was thoroughly investigated for 1 of 10 sampled residents (Resident #2). This deficient practice had the potential for physical and/or emotional harm to residents due to allegations of neglect not being thoroughly investigated and protections not put in place to prevent future neglect. Findings include: Resident #2 Resident #2 was admitted to the facility on [DATE], with diagnoses including wedge compression fracture of T7-T8 vertebra, subsequent encounter for fracture with routine healing and encounter for other orthopedic aftercare. An initial Facility Reported Incident (FRI) Report submitted by the facility on [DATE], documented the type of incident as neglect. The FRI Report documented a Certified Nursing Assistant (CNA) reported a Blood Pressure (BP) reading for Resident #2 of 118/65 around 6:00 AM. The resident was found in the resident's room with no pulse, cold to touch, and with signs…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-24 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure tube feeding was administered to a resident per physician order and a physician's order for tube feeding was complete prior to administration for 1 of 10 sampled residents (Resident #8). This deficient practice had the potential to result in malnutrition, dehydration, inadequate and inappropriate caloric intake. Findings include: Resident #8 Resident #8 was admitted to the facility on [DATE], with a diagnosis of dysphagia following cerebral infarction. A Physician Order dated 03/09/2025, documented Enteral Feed Order at bedtime, 40 milliliters (ml)/ hour (hr). Hang at 8:00 PM and take down at 6:00 AM. The discontinue date was 04/22/2025 at 1:41 PM. A Physician Order dated 04/22/2025, with a start date of 04/23/2025, documented Enteral Feed Order one time a day, Jevity 1.2. On at 8:00 PM at 50 cubic centimeters (cc)/ hr for ten hours, off at 6:00 AM. On 04/23/2025 at 12:37 PM, a Licensed Practical Nurse 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-24 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure a clinical record was complete for 1 of 10 sampled residents (Resident #1). This deficient practice had the potential for care provided to residents, resident response to care provided, and refusals of care to not be documented and available for review as necessary. Findings include: Resident #1 Resident #1 was admitted to the facility on [DATE], with diagnoses including multiple fractures of ribs, bilateral, subsequent encounter for fracture with delayed healing and mild protein-calorie malnutrition. Resident #1's Documentation Survey Report for September 2024, documented an intervention/task of bathing. The report documented Resident #1 received a shower on 09/02/2024 and 09/16/2024, and a full-body bath on 09/14/2024. The intervention/task had a blank space for the PM shifts on 09/06/2024, 09/11/2024 and 09/15/2024. An intervention/task titled shower/bathe self documented the resident received partial/moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-18 · tag F0572 — isolated
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure residents were informed both orally and in writing prior to or upon admission of the rules related to leaving on pass. This deficient practice had the potential to affect the entire facility population of 87 residents. Findings include: Resident #3 Resident #3 was admitted to the facility on [DATE], and readmitted on [DATE], with a primary diagnosis of type two diabetes mellitus without complications. On 12/17/2024 at 10:24 AM, Resident #3 verbalized the resident was informed the resident was unable to leave the facility premises because he was unable to walk. Resident #3 verbalized being in the facility felt like being in a prison. On 12/18/2024 at 10:48 AM, a Certified Nursing Assistant (CNA) verbalized residents who wanted to leave the facility property on pass would need to get approval with a physician's order. On 12/18/2024 at 11:16 AM, a Licensed Practical Nurse (LPN) verbalized residents who wanted to go out on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure the ice machine was free of buildup and refrigerated foods were covered, labeled and dated. The deficient practice could potentially expose residents to foodborne illnesses. Findings include: Ice Machine On 10/07/2024 at 8:18 AM, the ice machine in the kitchen had black buildup on the plastic visor above the ice. On 10/07/2024 at 8:35 AM, the Dietary Manager (DM) verbalized the ice machine was cleaned every three months. The expectation was the staff would clean any visible buildup in the machine. The DM confirmed the buildup in the ice machine and should have been cleaned. Uncovered Food On 10/09/2024 at 11:22 AM, three cups of fruit cocktail were uncovered in the trayline refrigerator. On 10/09/2024 at 11:27 AM, the [NAME] verbalized food stored in the refrigerator would be covered and labeled with the date. The [NAME] confirmed three cups of fruit cocktail were uncovered in the refrigerator. On 10/09/2024 at 11:30 AM, the DM verbalized the expectation was food in refrigerator was covered and labeled with the date.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure a resident was informed in advance of the menu options and alternative meal choices for 1 of 18 sampled residents (Resident #44). This deficient practice had the potential to result in a resident experiencing frustration due to a lack of choice and the resident having to wait longer to eat due to not wanting the offered meal and needing to request an alternative after the meal had been delivered. Findings include: Resident #44 Resident #44 was admitted to the facility on [DATE], with diagnoses including multiple sclerosis, hypothyroidism, unspecified, and neuromuscular dysfunction of bladder, unspecified. On 10/07/2024 at 10:17 AM, Resident #44 verbalized the resident frequently had to send the resident's meal trays back to the kitchen and request a bowl of soup. The resident verbalized the resident was not aware of an alternative menu, but the facility was usually able to bring the resident a bowl of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review, the facility failed to report resident to resident abuse to the State Agency (SA) within the required timeframes for 1 of 18 sampled residents (Resident #23). Findings include: Resident #23 Resident #23 was admitted to the facility on [DATE], with diagnoses including vascular dementia, severe, with psychotic disturbance, and unspecified mood (affective) disorder. Resident #57 Resident #57 was admitted to the facility on [DATE], with diagnoses including unspecified dementia, unspecified severity, with agitation, and unspecified mood (affective) disorder. A Behavior Note dated 10/05/2024, for Resident #57 documented upon walking into the resident's room, Resident #57 was seen slamming their wheelchair into their roommate, Resident #23's legs. A Facility Reported Incident (FRI) was submitted to the SA on 10/07/2024, documenting the resident to resident abuse between Resident #23 and Resident #57. On 10/10/2024 at 10:05 AM, the Abuse Coordinator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure a care plan was developed to address side effects and necessary monitoring for a resident receiving an anticoagulant and experiencing symptoms of a gastrointestinal bleed and low hemoglobin (a protein carrying oxygen in red blood cells) and hematocrit (a measurement of the proportion of red blood cells in the blood) levels for 1 of 18 sampled residents (Resident #71); and failed to develop a care plan for a resident's diagnosis of hypoxemia and the administration of oxygen for 1 of 18 sampled residents (Resident #134). This deficient practice had the potential for the resident to suffer adverse health outcomes because of staff caring for the resident being unaware of the need to monitor for further signs of active bleeding. Findings include: Resident #71 Resident #71 was admitted to the facility on [DATE], with diagnoses including cerebral infarction due to unspecified occlusion or stenosis of left…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure laboratory (lab) results were monitored for timely completion and staff caring for a resident were informed of the resident's signs and symptoms of active bleeding while on anticoagulant therapy for 1 of 18 sampled residents (Resident #71). This deficient practice had the potential to result in a resident suffering a severe adverse health outcome because of blood loss. Findings include: Resident #71 Resident #71 was admitted to the facility on [DATE], with diagnoses including cerebral infarction due to unspecified occlusion or stenosis of left cerebellar artery, chronic kidney disease, stage 3B, and acute cystitis without hematuria. On 10/07/2024 at 2:01 PM, the resident verbalized the resident had been on blood thinner medication and the resident had low blood. An order dated 09/04/2024, documented apixaban oral tablet 2.5 milligrams (mg), give one tablet by mouth two times a day for atrial fibrillation. A Change in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review, the facility failed to provide care to prevent Moisture Associated Skin Damage and a pressure injury for 1 of 4 closed records reviewed (Resident #184). This deficient practice led to a skin injury. Findings include: Resident #184 Resident #184 was admitted to the facility on [DATE], with diagnoses including displaced intertrochanteric fracture of left femur, subsequent encounter for closed fracture with routine healing, and type two diabetes mellitus with foot ulcer. The resident was discharged on 07/15/2024. Resident #184's Daily Skilled Note dated 07/05/2024, documented no active skin conditions. Resident #184's Nursing Note dated 07/09/2024, documented a Certified Nursing Assistant (CNA) was doing rounds and noticed redness and an open area on the resident's coccyx . The nurse told the CNA to put cream on the resident and ensure the resident was being changed every two hours. Resident #184's Licensed Nurse Skin Evaluation dated 07/09/2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, observation, interview, and document review, the facility failed to ensure a known tripping hazard was corrected to prevent potential falls by residents and visitors using the outside courtyard. Findings include: The Facility Reported Incident (FRI) #NV00071929, dated 08/13/2024, documented a resident was witnessed tripping over an irrigation sprinkler head in the courtyard, resulting in a fracture to the right elbow and patella. FRI #NV00071929 Final Report, dated 08/16/2024, documented the action taken to prevent future occurrences included education to the resident on mobility and safety outdoors. The Final Report lacked language to include the corrective measure(s) taken to prevent future occurrences of tripping caused by the sprinkler heads in the courtyard. On 10/09/2024 at 1:55 PM, the sprinkler heads located in the courtyard, between the grass and a concrete walkway, were in the off position. Five of the sprinkler heads were raised above the level of the ground approximately 1-2 inches. On 10/09/2024 at 1:55 PM, the Director of Environmental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, interview, and document review, the facility failed to obtain a physician's order for the administration of oxygen for 1 of 18 sampled residents (Resident #134). Findings include: Resident #134 Resident #134 was admitted to the facility on [DATE], with a diagnosis of hypoxemia. On 10/07/2024 at 12:49 PM, Resident #134 was sitting in a wheelchair next to the bed. An oxygen concentrator, reading two liters-per-minute, next to the resident was on and the resident was receiving oxygen via a nasal cannula. Resident #134's clinical record lacked documented evidence of a physician order for the administration of oxygen. On 10/08/2024 at 2:16 PM, Resident #134 verbalized not having used oxygen prior to being admitted to the facility and was unsure if the resident needed it. On 10/08/2024 at 2:42 PM, the Director of Nursing confirmed Resident #134 had been receiving oxygen since admission and confirmed Resident #134's clinical record lacked a physician order for oxygen. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and document review the facility failed to ensure medications were not left unsecured in a medication cart. The deficient practice could have facilitated unauthorized access to medications in the cart. Findings include: On 10/09/2024 at 11:44 AM, a medication cart located outside of the nurse's station was unlocked and unattended while a resident and visitors were in the hallway. On 10/09/2024 at 11:46 AM, the Director of Nursing (DON) approached the medication cart and verbalized the expectation was medication carts remain locked when unattended. The DON confirmed the medication cart was unlocked and a resident and visitors were present. The facility policy titled Storage of Medication, dated 2007, documented only licensed nurses and those lawfully authorized to administer medications were allowed access to medication carts. Medication rooms, cabinets, and medication supplies should remain locked when not in use or attended by persons with authorized access.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation and interview, the facility failed to ensure a resident's diet order was followed for 1 of 18 sampled residents (Resident #134). Findings include: Resident #134 Resident #134 was admitted to the facility on [DATE], with diagnoses including acute kidney failure and chronic kidney disease, stage four. On 10/07/2024 at 12:18 PM, Resident #134 was sitting in a wheelchair next to the bed. A tray table was in front of the resident with the resident's lunch meal of pureed cheese enchiladas, pureed Spanish rice and refried beans. A meal ticket, dated 10/07/2024 for lunch, documented Resident #134's name and room number, with a diet order of mechanical soft, low fiber. The resident appeared to have their own teeth. On 10/07/2024 at 12:20 PM, Resident #134 verbalized not knowing why the resident had been receiving meals with pureed or mechanically altered foods. The resident verbalized the food tasted good but did not like the texture of the soft food. A physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility failed to ensure water samples were collected and submitted for Legionella testing on a five-year basis as per the facilities water management policy. This deficient practice had the potential to result in resident illnesses from undetected bacteria in the facility water lines. Findings include: On 10/09/2024 at 4:19 PM, the Director of Environmental Services (Director) verbalized the maintenance department was responsible for the water management program within the facility. The Director verbalized the facility did not have results of Legionella testing and the Director did not know when testing was last conducted. The Director verbalized the facility did not have a plan to conduct testing at a future date. The Director confirmed the current practice was not following the facility policy for Legionella testing frequency. The facility policy titled Rosewood Rehabilitation Center Control Measures, undated, documented control areas would have random water samples collected and submitted for Legionella testing on a five-year basis,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0943 — isolated
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on personnel record review, interview and document review, the facility failed to ensure annual elder abuse training was completed for 1 of 25 sampled employees (Employee #9). Findings include: Employee #9 Employee #9 was hired as a Registered Nurse on 12/10/2015. Employee #9's personnel record documented elder abuse training completed on 08/27/2023 but lacked documented evidence elder abuse training was completed in 2024 On 10/09/2024 at 11:18 AM, during an interview for review of personnel records, the Human Resources Representative (HRR) verbalized all staff were required to complete elder abuse training upon hire prior to starting on the floor, and annually thereafter. The HRR confirmed Employee #9's personnel record lacked annual elder abuse training in 2024. A facility policy titled Abuse: Prevention of and Prohibition Against, revised 05/2023, documented the facility would engage in training and orienting its new and existing nursing staff on topics to include prohibiting and preventing all forms of abuse, identifying what constitutes abuse, recognizing signs of abuse,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and document review the facility failed to ensure a Care Plan related to an indwelling catheter and catheter care was developed and implemented for 1 of 19 sampled residents (Resident #1). Findings include: Resident #1 Resident #1 was admitted to the facility on [DATE], with diagnoses including chronic kidney disease and benign prostatic hyperplasia, without lower urinary tract symptoms. A Physician's Order dated 02/12/2024, documented to provide indwelling catheter care every shift. A Physician's Order dated 02/12/2024, documented indwelling catheter: 18 French 5 cubic centimeters balloon, change every night shift every 30 days. A care plan focus dated 02/09/2024, documented Resident #1 had bowel/bladder incontinence related to impaired mobility and prostate enlargement. Resident #1's comprehensive care plan lacked documented evidence a care plan related to an indwelling catheter and catheter care. On 08/01/2024 at 4:52 PM, the Director of Nursing (DON) confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and document review, the facility failed to ensure a high temp dishwasher was operating appropriately, and expired food items were discarded. This had the potential to affect the entire facility census. Findings include: Sanitizing Dishwasher On 10/30/23 at 8:10 AM, during the initial kitchen tour, the dishwasher was making a noise and the dishwasher final rinse cycle rinsed at 178 degrees Fahrenheit. On 10/30/23 at 8:12 AM, a [NAME] verbalized all dietary staff was responsible for dishwashing. The [NAME] verbalized the lower dishwasher sprayers were not working correctly and would get stuck together due to being loose. The [NAME] was unsure if a work order had been submitted. On 10/30/23 at 8:43 AM, the Dietary Supervisor verbalized there was no work order for the dishwasher and explained the need to ensure the dishwasher was working properly to sanitize all dishes to avoid illness in the facility. The Dietary Supervisor confirmed the dishwasher final rinse was not getting to 180 degrees Fahrenheit and confirmed the dishes were not being sanitized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1) 2 of 5 sampled residents (Resident #308 and #55) were administered a pneumonia vaccine after the vaccine was requested by the residents, 2) 25 of 82 residents residing in the facility were screened for eligibility to receive a pneumococcal vaccination, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined, and 3) 12 of 82 residents requesting to receive an influenza vaccine were administered the vaccine. The failure resulted in 45.11 percent (%) of the facility's residents either not being screened and offered the vaccine or not receiving the vaccine after eligibility was determined and the vaccine was requested. This failure had the potential to result in a facility wide outbreak of influenza. Findings include: Pneumonia Resident #308 Resident #308 was admitted to the facility on [DATE], and readmitted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure the privacy of resident health information was maintained for 3 of 3 residents whose names were visible under the wounds tab of the electronic health record (EHR) on an unstaffed and open computer screen (Residents #300, #309, and #311). Findings include: Resident #300 Resident #300 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including acute kidney failure, unspecified, type two diabetes mellitus with hyperglycemia, and unspecified asthma, uncomplicated. Resident #309 Resident #309 was admitted to the facility on [DATE], with diagnoses including displaced intertrochanteric fracture of left femur, subsequent encounter for closed fracture with routine healing, encounter for other orthopedic, aftercare, and emphysema, unspecified. Resident #311 Resident #311 was admitted to the facility on [DATE], with diagnoses including metabolic encephalopathy, acute and chronic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to prevent resident to resident abuse for 2 of 6 Facility Report Incident (FRI) residents (Resident #45 and #79) and failed to prevent resident neglect for 1 of 6 FRI residents (Resident #47). Findings include: FRI #NV00069544 documented on 09/28/23 a resident grabbed the arm of and tried to hit another resident. Resident #45 Resident #45 was admitted to the facility on [DATE], with diagnoses including schizoaffective disorder, anxiety disorder and unspecified convulsions. Resident #79 Resident #79 was admitted to the facility on [DATE], with diagnoses including cognitive communication deficit, unspecified dementia, and anxiety disorder. A Nursing Progress Note dated 09/27/23, documented Resident #45 was slamming a door and cussing at Resident #79. Resident #45 tried to grab the arm and hit Resident #79. Both residents were separated. Resident #79 would be moved to a different room. On 11/02/23 at 8:18 AM, the Director of Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on document review and interview, the facility failed to submit a Facility Reported Incident (FRI) final report to the State Survey Agency (State) within the five-day requirement for 1 of 7 FRIs investigated. Findings include: FRI# NV00069177 with the allegation a Certified Nursing Assistant had force fed a resident was submitted to the State on 08/09/23. A final investigation report was submitted to the State on 08/17/23, three days past the five-day requirement. On 11/02/23 at 8:33 AM, the Director of Nursing (DON) confirmed having been responsible for submitting the initial and final FRI reports to the State. The DON confirmed the final report for FRI# NV00069177 had been submitted late due to a miscalculation of the dates. The facility policy titled, Abuse: Prevention of and Prohibition Against, reviewed 10/2022, documented the facility would follow the applicable reporting timeframes and regulations of the State or Federal agency for all reports of resident abuse. FRI# NV00069177

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to ensure Minimum Data Set (MDS) 3.0 assessments were transmitted timely for 5 of 5 sampled residents reviewed for Resident Assessment (Resident #8, #9, #11, #41, and #46). Findings include: Resident #8 Resident #8 was admitted to the facility on [DATE], with a diagnosis of cerebral palsy. Resident #8's quarterly MDS assessment documented a start date of 09/26/23 and a completion date of 10/16/23. On 11/02/23 at 9:17 AM, the MDS Coordinator confirmed Resident #8's quarterly MDS assessment dated [DATE] should have been transmitted on 10/23/23 but had not yet been transmitted. Resident #9 Resident #9 was admitted to the facility on [DATE], with a diagnosis of dementia. Resident #9's quarterly MDS assessment documented a start date of 09/20/23 and a completion date of 10/10/23. On 11/02/23 at 9:19 AM, the MDS Coordinator confirmed Resident #9's quarterly MDS assessment dated [DATE] should have been transmitted on 10/17/23 but was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to ensure 1) care planned interventions related to cognitive functioning were completed and person centered, and care planned interventions related to communication were implemented for 1 of 18 sampled residents (Resident #26), 2) care planned interventions regarding psychotropic medications were medication specific and included the behaviors to be monitored for 1 of 18 sampled residents (Resident #40), 3) a care plan related to the use of bedrails was developed for 1 of 18 sampled residents (Resident #31), and 4) care plans were developed following resident abuse and neglect for 2 of 18 sampled residents (Resident #47 and #45). Findings include: Resident #26 Resident #26 was admitted to the facility on [DATE], and readmitted on [DATE], with a diagnosis of type II diabetes mellitus. Resident #26's Comprehensive Care Plan included a care plan related to impaired cognitive function/dementia initiated on 05/25/23. Care planned…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure professional standards of practice were followed during medication preparation and administration for 2 of 3 residents observed during medication administration (Residents #56 and #7) and the practitioner adhered to professional standards of quality for assessing and diagnosing a resident with schizoaffective disorder for 1 of 18 sampled residents (Resident #40). Findings include: Resident #56 Resident #56 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including unspecified osteoarthritis, unspecified site and opioid dependence, uncomplicated. On 11/01/23 at 7:30 AM, Resident #56 asked a Licensed Practical Nurse (LPN) for oxycodone. The LPN administered 10 milligrams (mg) of oxycodone to Resident #56. The LPN then asked the resident to rate the pain and where the pain was located. An Order Review History Report for Resident #56 documented oxycodone oral tablet 10 mg, give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to offer a non-English speaking resident a communication device and/or provide translation services for 1 of 18 sampled residents (Resident #26). Findings include: Resident #26 Resident #26 was admitted to the facility on [DATE], and readmitted on [DATE], with a diagnosis of type II diabetes mellitus. Resident #26's Comprehensive Care Plan documented Resident #26 had limited English proficiency (LEP) and interventions included use of a language (phone) line. On 11/02/23 at 8:22 AM, a Hospitality Aide (HA) verbalized the HA tried to speak as much of the resident's language as possible and used short sentences. The HA explained a member of the resident's family visited almost daily and helped some with communication but was rarely at the facility for very long. The HA did not use a language line. On 11/02/23 at 8:25 AM, a Certified Nursing Assistant (CNA), verbalized the CNA communicated with Resident #26 by using hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure resident care was coordinated with a hospice agency for a resident receiving hospice services for 1 of 18 sampled residents (Resident #34). Findings include: Resident #34 Resident #34 was admitted to the facility on [DATE], with diagnoses including tubulo-interstitial nephritis, not specified as acute or chronic, quadriplegia, unspecified, and personal history of transient ischemic attack (TIA), and cerebral infarction without residual deficits. On 10/30/23 at 10:50 AM, Resident #34 expressed concern the facility did not do what hospice told them. A Physician's order for Resident #34, dated 07/10/23, documented to admit to hospice. The Task: Bathing documented Not Applicable for the dates of 10/20/23 through 10/29/23, in response to the question What type of bathing activity was completed?. A hospice Plan of Care Update Report, dated 10/05/23, documented the resident was receiving home health aide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure a resident's pain level and location was assessed prior to the administration of an as needed (prn) narcotic pain medication for 1 of 3 residents observed for medication administration (Resident #56). Findings include: Resident #56 Resident #56 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including polyneuropathy, unspecified, unspecified osteoarthritis, unspecified site, and opioid dependence, uncomplicated. On 11/01/23 at 7:30 AM, a Licensed Practical Nurse (LPN) administered 10 milligrams (mg) of oxycodone to Resident #56. After the resident had taken the medication, the LPN asked the resident for the pain level and location of the pain. An Order Review History Report and the November 2023 Medication Administration Record for Resident #56 documented the following: - oxycodone hydrochloride oral tablet 10 mg, give one tablet by mouth every three hours as needed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure residents with bedrails had appropriate alternatives attempted and implemented prior to usage for 1 of 18 sampled residents (Resident #31). Findings include: Resident #31 Resident #31 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses including unspecified cirrhosis of liver, difficulty in walking and unsteadiness of feet. On 10/30/23 at 2:42 PM, Resident #31's bed had half bedrails up on both sides and was in the lowest position. On 11/01/23 at 3:51 PM, Resident #31 verbalized using the bed rails to get out of bed. Resident #31's physician's order dated 10/02/23, documented bilateral quarter size bed side rails for improved safety/stability during mobility and to decrease risk of falls. Resident #31's Bed Rail Safety Evaluation, dated 10/03/23, documented full bed precautions with low bed and fall mats for injury prevention given the resident's risk of falling. On 11/01/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident on a psychotropic medication had an assessment addressing why the medication was prescribed for 1 of 18 sampled residents (Resident #40). Findings include: Resident #40 Resident #40 was admitted to the facility on [DATE], with diagnoses including major depressive disorder, type 2 diabetes mellitus without complications and restless legs syndrome. Resident #40's Resident Information sheet, from the facility, documented on 03/29/23 the onset diagnosis of schizoaffective disorder. A Physician's Order for Resident #40 originally dated 02/02/23, and order renewed 10/25/23, documented Seroquel tablet, 50 milligrams (mg), give by mouth two times a day related to schizoaffective disorder, unspecified. The Care Plan for Resident #40 lacked documentation of the Seroquel, behaviors to monitor, completed assessments, and the diagnosis associated with Seroquel. Resident #40's clinical record lacked documented evidence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review the facility failed to ensure medication was administered with an error rate of less than 5 percent (%). There were 33 opportunities and 11 medication errors. The medication error rate was 33.33%. Findings include: Resident #56 Resident #56 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including polyneuropathy, unspecified, unspecified osteoarthritis, unspecified site, and opioid dependence, uncomplicated. On 11/01/23 at 7:30 AM, a Licensed Practical Nurse (LPN) administered 10 milligrams (mg) of oxycodone to Resident #56. After the resident had taken the medication, the LPN asked the resident for the pain level and location of the pain. An Order Review History Report and the November 2023 Medication Administration Record (MAR) for Resident #56 documented the following: - oxycodone hydrochloride oral tablet 10 mg, give one tablet by mouth every three hours as needed (prn) for chronic pain. On 11/01/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, document review, and interview, the facility's Quality Assessment and Performance Improvement (QAPI) committee failed to identify influenza vaccines were not administered in a timely manner after receiving the influenza vaccine supplies. The facility's failure to identify areas in need of performance improvement related to resident vaccinations resulted in 45.11 percent (%) of the facility's residents not being vaccinated for influenza with the potential to affect the health and safety of the residents during the influenza season. Findings include: On 11/02/23 at 1:50 PM, the Administrator confirmed the QAPI committee failed to identify 45.11% of the facility's residents had not been screened for influenza vaccination or had been screened and desired to receive the influenza vaccine and the vaccine was not administered. The facility policy titled, QAPI Plan, dated 2022-2023, documented the QAPI plan was ongoing and comprehensive. The purpose was to correct identified deficiencies in quality series and put mechanisms in place to ensure performance was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure appropriate infection control practices were adhered to when preparing an insulin pen for insulin administration for 1 of 3 residents observed for medication administration (Resident #7). Findings include: Resident #7 Resident #7 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including type two diabetes mellitus with diabetic neuropathy, unspecified and type two diabetes mellitus with hyperglycemia. On 11/01/23 at 7:36 AM, a Licensed Practical Nurse (LPN) began preparing insulin for Resident #7. The LPN applied the needle to the insulin pen and did not scrub the rubber stopper with alcohol prior to applying the needle. On 11/01/23 at 7:38 AM, the LPN confirmed the LPN did not scrub the rubber stopper prior to applying the needle. The LPN verbalized the LPN believed the stopper to already be sterile. On 11/01/23 at 10:43 AM, the DON verbalized the rubber stopper on an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure a COVID-19 (COVID) vaccine was administered as requested for 1 of 5 residents sampled for vaccination administration (Resident #308). Finding include: Resident #308 Resident #308 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including encounter for orthopedic after care following surgical amputation, pulmonary hypertension, unspecified, and heart failure unspecified. A document titled Resident Consent for Influenza, Pneumococcal, and COVID-19 Vaccination, signed by Resident #308's representative on 10/27/23, documented the resident wished to receive a COVID vaccine. Resident #308's facility Immunization Report, dated 10/31/23, documented consent for vaccination with a COVID vaccine was obtained. The Immunization Report lacked documented evidence the vaccine was administered. On 11/01/23 at 9:58 AM, the Infection Preventionist (IP) confirmed Resident #308's Resident Representative…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0943 — isolated
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on personnel record review, interview, and document review, the facility failed to ensure elder abuse training was completed timely for 7 of 20 sampled employees (Employee #4, #12, #20, #21, #22, #23, and #24). Findings include: Employee #4 Employee #4 was hired as the Infection Preventionist on 01/31/23. Employee #4's personnel record documented elder abuse training was completed on 02/02/23. Employee #12 Employee #12 was hired as a Certified Nursing Assistant (CNA) on 04/06/23. Employee #12's personnel record documented elder abuse training was completed on 04/13/23. Employee #20 Employee #20 was hired as the Registered Dietician on 01/01/23. Employee #20's personnel record lacked documented evidence elder abuse training completed. Employee #21 Employee #21 was hired as a Registered Nurse on 01/20/23. Employee #21's personnel record documented elder abuse training was completed on 02/09/23. Employee #22 Employee #22 was hired as a Licensed Practical Nurse (LPN) on 03/24/23. Employee #22's personnel record documented elder abuse training was completed on 04/14/23. Employee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident was not kicked by another resident and a resident was not threatened with harm by another resident for 2 of 11 sampled residents (Resident #8 and Resident #11). Findings include: Resident #7 Resident #7 was admitted to the facility on [DATE], with diagnoses including metabolic encephalopathy and cognitive communication deficit. Resident #8 Resident #8 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including disorganized schizophrenia and personal history of traumatic brain injury. A Facility Reported Incident (FRI) documented Resident #7 kicked Resident #8 in the knee on 08/08/23. The clinical records for Resident #7 and Resident #8 lacked documentation of the incident. The Care Plan for Resident #7, initiated 06/20/23, documented the staff would monitor for signs of agitation to provide redirection and would remove from situations causing high agitation. On 08/31/23 at 1:17…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to submit a final facility incident report to the State Agency within five days of the incident for 3 of 7 facility reported incidents (FRI) and failed to ensure an FRI was submitted for an incident of verbal abuse for 1 of 11 sampled residents (Resident #11). Findings include: An initial FRI #NV00069291 was submitted to the State Survey Agency on 08/24/23, with the following allegations: 1. A resident was asked to sign a document confirming pain medication administration and was in retaliation of a complaint. 2. A resident did not receive pain medication in a timely manner or as prescribed. A final investigation report had not been received by the State Survey Agency. On 08/31/23 at 11:20 AM, the Administrator confirmed the facility did not have documentation the final report was submitted to the State Survey Agency. The Administrator verbalized the Administrator had always assumed the submission for the final investigation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to initiate a care plan related to wound care for 1 of 11 sampled residents (Resident #5) and ensure a care plan related to pain was person-centered for 1 of 11 sampled residents (Resident #1). Findings include: Resident #5 Resident #5 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including type II diabetes mellitus with diabetic neuropathy, limitation of activities due to disability, spinal stenosis, and muscle weakness (generalized). Resident #5's physician order dated 07/28/23, documented sacral wound, cleanse with normal saline or wound cleanser, pat dry, apply medihoney, cover with foam dressing. Monitor for signs and symptoms of infection or worsening, notify provider of any changes. Every day shift every Monday, Thursday, Saturday and as needed. A care plan initiated for pressure ulcers on 07/13/23, documented Resident #5 had a pressure ulcer or potential for pressure ulcer development related to weakness. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #5 Resident #5 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including type II diabetes mellitus with diabetic neuropathy, limitation of activities due to disability, spinal stenosis, and muscle weakness (generalized). A physician order for Resident #5 dated 07/14/23, documented lisinopril oral tablet 20 mg, give one tablet by mouth one time a day for hypertension, hold for Systolic Blood Pressure (SBP) less than (<) 110. Resident #5's Medication Administration Record (MAR) dated 07/01/23-07/31/23, documented Resident #5's SBP was 102 on 07/22/23. The medication was not held for a SBP of <110 and was administered to the resident on 07/22/23. A daily skilled note documented Resident #5 had a blood pressure of 102/60 and was taken on 07/22/23 at 6:25 AM. Vital Signs did not show any fluctuations from baseline that required intervention(s). On 08/31/23 at 2:46 PM the DON explained Resident #5 should not have received lisinopril with a SBP of 102. The DON confirmed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-12-11 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure current nursing hours were posted for the facility. This deficient practice had the potential to result in a lack of awareness for residents and visitors regarding the number of nursing staff on duty.Findings include:On 12/11/2025 at 9:23 AM, the nursing staff posting for the facility was dated 12/10/2025.On 12/11/2025 at 9:25 AM, the Administrator confirmed the nursing staff posting in the facility was for 12/10/2025. The Administrator verbalized that the posting should be updated first thing at the start of the shift when staff arrive.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-12-11 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and document review, the facility failed to ensure the Facility Assessment included staffing requirements based on the average census of the facility. The deficient practice could result in the facility not being able to determine what resources were necessary to care for its residents competently.Findings include:The Facility assessment dated 2025, lacked documented evidence for adequate staffing levels related to the average census of the facility.On 12/11/2025 at 8:26 AM, the Administrator confirmed the Facility Assessment staffing plans did not include an average census and staffing levels per shift to be able to meet the care needs of each resident.The facility policy titled Facility Assessment, originally dated 10/2017, documented staffing decisions were determined at the facility level to ensure there were enough staff with appropriate competencies and skill sets necessary to care for residents' needs as identified through resident assessments and plans of care.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.2-2.2 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 1 of 52.7-1.7 vs chain
Quality measures 4 of 54.4-0.4 vs chain
The other 341 homes this chain runs (chain average 3.2★, per CMS)
1 of 5Aspen Health And WellnessOverland Park, KS 1 of 5Bennett Hills Rehabilitation and Care CenterGooding, ID 1 of 5Broadway By The SeaLong Beach, CA 1 of 5Chatsworth Park Health Care CenterChatsworth, CA 1 of 5Clarion Wellness and Rehabilitation CenterClarion, IA 1 of 5Colonial Manor of RandolphRandolph, NE 1 of 5Durango Health And RehabilitationDurango, CO 1 of 5Fort Dodge Health and RehabilitationFort Dodge, IA 1 of 5Greater Southside Health and RehabilitationDes Moines, IA 1 of 5Hearthstone Health And RehabilitationSparks, NV 1 of 5Heritage Gardens Rehabilitation and HealthcareCarrollton, TX 1 of 5Hillcrest Health Care CenterHawarden, IA 1 of 5Lake Village Nursing And Rehabilitation CenterLewisville, TX 1 of 5Lakeside Rehabilitation and Care CenterCoeur d'Alene, ID 1 of 5Legend Oaks Healthcare And Rehabilitation - NorthAustin, TX 1 of 5Legend Oaks Healthcare And Rehabilitation - WaxahaWaxahachie, TX 1 of 5Legend Oaks Healthcare and Rehabilitation - Fort WKeller, TX 1 of 5Madera Post Acute CenterEl Monte, CA 1 of 5Medallion Post Acute RehabilitationColorado Springs, CO 1 of 5Mesquite Post Acute CareLubbock, TX 1 of 5Millbrook Healthcare and Rehabilitation CenterLancaster, TX 1 of 5Misty Willow Healthcare and Rehabilitation CenterHouston, TX 1 of 5New Orange HillsOrange, CA 1 of 5Northeast Rehabilitation and Healthcare CenterSan Antonio, TX 1 of 5Northgate PlazaIrving, TX 1 of 5Oak View Health And RehabilitationConway, SC 1 of 5Oakwood Care And RehabilitationLakewood, CO 1 of 5Omaha Nursing and Rehabilitation CenterOmaha, NE 1 of 5Onion Creek Nursing and Rehabilitation CenterAustin, TX 1 of 5Park Manor Bee CaveBee Cave, TX 1 of 5Pelican Pointe Health And Rehabilitation CenterWindsor, CO 1 of 5Premier Care Center For Palm SpringsPalm Springs, CA 1 of 5Provo Rehabilitation and NursingProvo, UT 1 of 5Rock Canyon Respiratory And Rehabilitation CenterPueblo, CO 1 of 5San Marcos Rehabilitation and Healthcare CenterSan Marcos, TX 1 of 5Sonterra Health CenterSan Antonio, TX 1 of 5SouthlandNorwalk, CA 1 of 5Southland Rehabilitation And Healthcare CenterLufkin, TX 1 of 5Spencer Post Acute Rehabilitation CenterSpencer, IA 1 of 5St. Joseph's Rehabilitation and Care CenterNorfolk, NE

Showing 40 of 341; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
MAGBOO, MELIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/15/2015
WELKER, DAVIDIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2022
BURNAM, SOONIndividualCORPORATE OFFICERsince 09/27/2011
FARNSWORTH, STEPHENIndividualCORPORATE OFFICERsince 07/27/2018
HAWKINS, ISAIAHIndividualCORPORATE OFFICERsince 09/09/2024
KEETCH, CHADIndividualCORPORATE OFFICERsince 03/01/2011
SATO, AMIIndividualCORPORATE OFFICERsince 09/09/2024
APPALACHIAN SPEECH PATHOLOGY ASSOCIATES INCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/02/2011
NURSA INCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/02/2011
PORT, BARRYIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 07/09/2025
CARETRUST GP LLCOrganizationADP OF THE SNFsince 12/02/2011
CARETRUST REIT INCOrganizationADP OF THE SNFsince 12/02/2011
CTR PARTNERSHIP LPOrganizationADP OF THE SNFsince 12/02/2011
ENSIGN SERVICES INCOrganizationADP OF THE SNFsince 12/02/2011
SILVERADA HEALTH HOLDINGS LLCOrganizationADP OF THE SNFsince 12/02/2011

CMS files one row per role, so the 19 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.4M
Net patient revenuemost recent cost report
-0.4%
Operating marginrevenue minus expenses
$1.2M
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 11%Other / private 26%

This home reported $1.2M paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$420per resident / day
operating cost
$12,763per month
≈ monthly operating cost
$418per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NV

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.

Typical monthly cost in Nevada
$11,786/mo
Nursing home (semi-private)
$14,463/mo
Nursing home (private)
$6,241/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295020. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next