Hearthstone Health And Rehabilitation
1950 Baring Blvd, Sparks, NV 89434 · For profit - Limited Liability company · 125 certified beds · (775) 626-2224 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Mar 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $48,721 in federal fines (most recent 2023-11-16)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.3% | 12.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.7% | 5.5% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.6% | 1.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 5.5% | 5.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.2% | 2.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 19.0% | 13.5% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 26.1% | 22.2% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 90.7% | 89.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.1% | 5.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 13.3% | 15.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.8% | 17.1% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.6% | 1.8% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 72.1% | 80.7% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 28.5% | 23.2% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 13.9% | 9.6% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.52 | 1.85 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.18 | 1.45 | 1.80 | better |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 260 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 78.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 138 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 68% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.0%CMS range 40.3–52.5 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 15.8%CMS range 12.9–19.7 | 10.7% | Oct 2022–Sep 2024 | worse than U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 78.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 67.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 67.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 96.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.4% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.6%CMS range 4.4–10.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.03 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 125 beds and averages 109.9 residents a day — about 88% occupied, or roughly 15 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.70 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.11 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.25 hrs/resident/day on weekends vs 4.03 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.84 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 35% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
59 citations, most serious first. The 11 most serious are shown; the remaining 48 are one tap away and print in full.
- Immediate jeopardy · Jcited before2023-11-16 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, document review and interview, the facility failed to ensure staff followed a resident's chosen code status prior to initiating emergency lifesaving measures (Resident #2) and residents' code status was accurate and complete for staff to access for 7 of 33 residents reviewed (Resident #25, #35, #40, #49, #56, #9 an #57). The failure to honor a resident's choice to not have life sustaining measures provided put the resident at imminent risk for psychosocial harm when a resident's life was extended by two days. During the survey, Immediate Jeopardy (IJ) was identified as a result of a resident receiving Cardiopulmonary Resuscitation (CPR) following a documented choice to be Do Not Resuscitate (DNR) on a Provider Order for Life-Sustaining Treatment (POLST). The IJ was called on [DATE] at 4:38 PM, in the presence of the Director of Nursing (DON). A Plan of Removal for the immediacy was requested to be provided to the State Agency (SA) within 20 minutes. On [DATE] between 5:43 PM and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-05 · tag F0628 — patternProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and review of facility's policy, the facility failed to ensure 4 of 5 residents (Resident (R) 1, R35, R90 and R97) reviewed for hospitalization out of 31 sampled residents were given a bed hold notice prior to or within 24-hours of emergency transfer to the hospital and/or failed to ensure the Ombudsman was notified of the emergent transfers to the hospital. This failure creates the potential for residents, and responsible parties to not have the information needed to safeguard their return to the facility, and for the Ombudsman not to have the knowledge of their transfer. Findings include: 1. Review of R35's Face Sheet located under the Profile tab of the electronic medical record (EMR) revealed R35 was admitted to the facility on [DATE]. Review of R35's Progress Note, dated 02/26/2026 and located under the Progress Notes tab of the EMR revealed R35 was sent to the hospital for vaginal bleeding. Review of R35's entire medical record revealed no documented evidence that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-05 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, facility policy review, and review of the facility's investigations, the facility failed to ensure 2 residents (Resident (R) 9 and R120) of 4 residents reviewed for abuse out of 31 sampled residents were free from verbal abuse. R120 was verbally abused by her roommate (R119), and R9 was verbally abused by Certified Nursing Assistant (CNA) 9. The facility's failure to ensure residents were free from abuse had the potential to cause emotional and/or psychosocial harm to the residents. Findings include:1. Review of R120's Face Sheet found in R120's electronic medical record (EMR) under the Resident tab indicated the resident was admitted to the facility on [DATE] with diagnoses which included cognitive communication deficit, anxiety disorder, and unspecified dementia.Review of R120's admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 09/15/2025 and located under the MDS tab of the EMR indicated the resident had a Brief Interview for Mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-05 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review, the facility failed to report substantiated verbal abuse to local law enforcement for 2 of 4 residents reviewed for abuse (Resident (R) 9 and R120) out of 31 sampled residents. Certified Nursing Assistant (CNA) 9 verbally abused R9 by making intimidating and threatening statements to the resident and R120 was verbally abused by another resident; however, the facility did not identify the abuse as a possible crime and report it to local law enforcement. This failure left the residents being victims of abuse without proper investigation from law enforcement. Findings include: 1. Review of R9's Face Sheet, located under the Profile tab in the Electronic Medical Record (EMR) revealed R9 was admitted to the facility on [DATE]. and readmitted on [DATE]. Review of R9's annual Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/16/2026 and located under the MDS tab in the EMR revealed the facility assessed the resident to have a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-05 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, review of the facility's policy, and review of the facility incident reports and investigations, the facility failed to complete thorough investigations of allegations of abuse and neglect for 3 of 4 residents reviewed for abuse (Resident (R) 14, R68, and R120) out of 31 sampled residents. The facility's failure to complete thorough investigations placed residents at risk of being unprotected from abuse. Findings include:1. Review of R120's Face Sheet found in R120's electronic medical record (EMR) under the Resident tab indicated the resident was admitted to the facility on [DATE].Review of R120's admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 09/15/2025 and located under the MDS tab of the EMR indicated the resident had a Brief Interview for Mental Status (BIMS) score of six out of 15 which indicated the resident was severely cognitively impaired.Review of R119's Face Sheet found in R119's EMR under the Resident tab indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, interviews, review of the Resident Assessment Instrument (RAI) Manual, and facility policy review, the facility failed to ensure the Minimum Data Set (MDS) assessments were completed accurately for 3 of 31 sampled residents (Resident (R) 10, R48, and R97). Staff failed to accurately code hospice for R10; failed to accurately code a multidrug-resistant bacteria (MDRO) infection for R48; and failed to accurately code intravenous (IV) feeding for R97. Failure to code the MDS correctly can lead to inaccurate federal reimbursement and inaccurate assessment and care planning for the residents. Findings include: 1. Review of R97's Face Sheet located under the Profile tab of the electronic medical record (EMR) revealed R97 was re-admitted to the facility on [DATE]. Review of R97's quarterly MDS, with an Assessment Reference Date (ARD) of 12/26/2025, located under the MDS tab of the EMR indicated, .Parenteral/IV feeding [as a yes] while a resident.Review of R97's physician Order Summary Report,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the facility failed to develop person centered care plans based on residents' comprehensive assessments for 2 of 31 sampled residents (Resident (R) 14 and R27). This failure placed the residents at risk of unmet care needs.Findings include:1. Review of R14's Face Sheet located under the Profile tab in the Electronic Medical Record (EMR) revealed the resident was admitted to the facility on [DATE] with diagnoses which included generalized muscle weakness, cognitive communication deficit, and major depressive disorder.Review of R14's quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) 01/19/2026 and located under the MDS tab in the electronic medical record (EMR) revealed R14 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated she was cognitively intact. The assessment also indicated that R14 was dependent on staff for toileting and was incontinent of bowel and bladder.Review of R14's Documentation Survey…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and review of the medication manufacturer's instructions, the facility failed to ensure the nurse instructed 2 of 2 residents observed during medication administration (Resident (R) 70 and R123) to rinse their mouths after they were administered an inhaled steroid medication. The deficient practice could result in residents acquiring an oral infection.Findings include:1. Review of R70's Face Sheet located in the resident's electronic medical record (EMR) under the Profile tab revealed the resident was admitted to the facility on [DATE] with diagnoses which included chronic obstructive pulmonary disease (COPD).Review of R70's Medication Administration Record (MAR) located under the Orders tab of the electronic medical record (EMR), revealed an order for Breo Ellipta [used to treat COPD] Inhalation Aerosol Powder Breath Activated 100-25 MCG/ACT (Fluticasone Furoate-Vilanterol) one (1) inhalation inhale orally one time a day, originated 03/03/2025.During an observation on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to provide staff assistance with activities of daily living (ADLs) for 1 of 2 sampled residents reviewed for ADLs (Resident (R) 27) out of 31 sampled residents. This failure had the potential to lead to a decline in activities of daily living.Findings include:Review of R27's Face Sheet, located under the Profile tab in the electronic medical record (EMR) revealed R27 was admitted on [DATE] and readmitted on [DATE] with diagnoses which included cognitive communication deficit, generalized muscle weakness, dementia, and generalized anxiety disorder.Review of R27's annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/13/2026, located under the MDS tab in the EMR, revealed the resident had a Brief Interview of Mental Status (BIMS) score of 14 out of 15 which indicated R27 was cognitively intact. The MDS also indicated R27 required assistance for showering/bathing.During an observation and interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-05 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record review, and facility policy review, the facility failed to ensure that staff provided proper catheter care for 1 of 2 residents (Residents (R) 40) reviewed for catheter care out of 31 sampled residents. This failure placed the resident at risk for the transmission of an infection. Findings include: Review of R40's Face Sheet, located under the Profile tab in the electronic medical record (EMR) indicated the resident was admitted to the facility on [DATE] with a diagnosis of neuromuscular dysfunction of the bladder. During observation of catheter care on 03/02/2026 at 9:55 AM, CNA5 wiped R40's perineal area in a downward motion using a disposable wipe. CNA5 obtained another wipe, retracted the foreskin, and wiped twice in a circular motion. CNA5 did not clean R40's urinary catheter, the catheter tubing, or the body of the penis. CNA5 assisted R40 in rolling to his right side. CNA5 then wiped R40's buttocks with a disposable wipe, using a downward motion. It was observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure the exterior filter on the oxygen concentrator was clean for 1 of 3 residents reviewed for oxygen use (Resident (R) 9) out of 31 sampled residents. This failure created potential for the oxygen concentrator not to work efficiently, which could have reduced the purity of the oxygen delivered and placed R9 at risk of infection. Findings include:Review of R9's Face Sheet, located under the Profile tab in the Electronic Medical Record (EMR) revealed R9 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included asthma, mucopurulent chronic bronchitis, chronic obstructive pulmonary disease, dependence on supplemental oxygen, and anxiety disorder.Review of R9's annual Minimum Data Set (MDS), with an assessment reference date (ARD) of 01/16/2026 and located under the MDS tab in the EMR revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R9 was cognitively intact. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 48 citations
- Potential for harm · Dcited before2026-03-05 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to implement Enhanced Barrier Precautions (EBP), Transmission Base-Precautions (TBP), and provide care in a manner to prevent cross contamination for 2 of 31 sampled residents (Resident (R) 40 and R15) reviewed for infection control. These failures placed all residents of the facility at risk for the transmission and spread of infections.Findings include: 1. Review of R40's Face Sheet, located under the Profile tab in the electronic medical record (EMR) indicated the resident was admitted to the facility on [DATE] with a diagnosis of neuromuscular dysfunction of the bladder. During an observation on 03/02/2026 at 9:55 AM, a sign posted outside R40's room indicated that R40 was on Enhanced Barrier Precautions. The signage directed staff to perform hand hygiene before and after entering the room. Staff were to don (put on) gloves and gowns prior to entering the room to provide direct care to R40. Continued observation revealed an isolation cart outside of R40's room that contained yellow…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-03-03 · tag F0698 — failed to provide proper dialysis care — widespreadProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to: 1) perform nursing pre and post dialysis assessments and 2) access and maintain completed dialysis communication transfer forms in collaboration with the dialysis provider for 6 of 6 sampled residents on dialysis (Resident # 9, #20, #151, #51, #61, and #60). The deficient practice potentially placed the residents at risk for improper coordination of care between the facility and the dialysis provider. Findings include: Resident #9 Resident #9 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses including end stage renal disease, type two diabetes mellitus without complications, and heart failure. Physician orders for Resident #9 documented the following: -05/31/2024: Hemodialysis: Monday-Wednesday-Friday. Special instructions; Vital signs (VS) after each session. Send/receive communication form with patient. Medical Records scan upon return, every day shift, every Monday, Wednesday, and Friday.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a Licensed Practical Nurse (LPN) spoke about a resident in a respectful manner and treated a resident with dignity for 1 of 3 residents sampled related to facility reported incidents (FRI) (Resident #251). This deficient practice had the potential to cause a resident to experience psychosocial harm or mental anguish because of not being treated with respect. Findings include: Resident #251 Resident #251 was admitted to the facility on [DATE], with diagnoses including cognitive communication deficit, anxiety disorder, unspecified, and sepsis due to methicillin susceptible staphylococcus aureus. A FRI, dated 01/28/2025, documented an LPN1 had entered the room of Resident #251 to hang the resident's intravenous (IV) antibiotic. The LPN1 had dropped the IV spike (the sharp end of an IV tube used to puncture an IV bag) into the garbage can and was going to continue to use the IV tubing. Resident #251 had noted to the LPN1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and interview, the facility failed to ensure the accuracy of a Minimum Data Set 3.0 (MDS) assessment for 1 of 3 closed records sampled residents (Resident #99). This deficient practice had the potential to deprive the resident of necessary needs and services relative to their current health management needs upon discharge home. Findings include: Resident #99 Resident #99 was admitted to the facility on [DATE], and discharged on 12/18/2024, with diagnoses including encounter for surgical aftercare following surgery on the digestive system, cognitive communication deficit, prediabetes, and other abnormalities of gait and mobility. A Nursing Progress Note dated 12/18/2024, documented the resident was discharged home with all medications and belongings. A discharge MDS assessment dated [DATE], Section A - Discharge Status, documented the resident was discharged short-term to the hospital. On 02/25/2025 at 12:46 PM, the MDS Coordinator explained the MDS assessments were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure: 1) a resident's behaviors of threatening staff members with physical and sexual violence were care planned for 1 of 22 sampled residents (Resident #78). This deficient practice had the potential to result in staff working with the resident being unaware of the resident's behaviors and the resident's behaviors worsening or escalating with no interventions in place, 2) edema and the use of diuretic medications were care planned for 1 of 22 sampled residents (Resident #83). This deficient practice had the potential to result in staff working with the resident to be unaware of the need to monitor the resident for edema, provide medications (diuretic) as indicated, and monitor for adverse side effects of the medication. Findings include: Resident #78 Resident # 78 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including alcohol dependence with alcohol-induced persisting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review the facility failed to ensure a medication ordered for edema was entered into a resident's order set and Medication Administration Record (MAR) for 1 of 22 sampled residents (Resident #83). This deficient practice resulted in the resident not receiving the medication and continuing to have edema and discomfort and the potential to result in an exacerbation of chronic illnesses. Findings include: Resident #83 Resident #83 was admitted to the facility on [DATE], with diagnoses including chronic obstructive pulmonary disease (COPD) and acute on chronic diastolic (congestive) heart failure (CHF), and pain, unspecified. The resident's diagnoses list did not include a diagnosis for edema. On 02/24/2025 at 2:37 PM, Resident #83 complained of edema to bilateral lower extremities (BLE). Resident #83 verbalized the resident was not being provided medication for edema. Resident #83 had notable edema to the resident's BLE. A Provider Visit note dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure a resident's pain was managed, a physician was notified when pain medication was not effective and/or the resident's pain exceeded the parameters of the medication ordered for 1 of 22 sampled residents (Resident #83). This deficient practice could have the potential for unrelieved pain, discomfort, and inadequate pain management. Resident #83 Resident #83 was admitted to the facility on [DATE], with diagnoses including pain, unspecified, pain in left hip, cellulitis of left upper limb, restless leg syndrome, pain in left hip, and pain in right hip. A physician's order dated 04/19/2024, documented acetaminophen tablet 325 milligrams (mg). Give one tablet by mouth every four hours as needed for mild pain/headache not to exceed three grams per day. Resident #83's Medication Administration Record (MAR) for February 2025, documented the resident was administered one tablet of acetaminophen 325 mg for pain levels…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-03 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and personnel record review, the facility failed to ensure a Certified Nursing Assistant (CNA) had an annual performance evaluation completed timely for 2 of 2 CNAs employed greater than one year, sampled for personnel record review (Employee #7, and #8). Findings include: Employee #7 Employee #7 was hired on 01/01/2024, as a CNA. Employee #7's personnel record lacked documented evidence an annual performance review had been conducted by the employee's anniversary date of 01/01/2025. Employee #8 Employee #8 was hired on 01/01/2024, as a CNA. Employee #8's personnel record documented an annual performance review had been conducted on 02/25/2025, 55 days after the employee's anniversary date of 01/01/2025. On 02/25/2025 at 12:56 PM, the Human Resources Manager confirmed Employee's #7 did not have an annual performance evaluation for 2025 and Employee #8's annual performance evaluation for 2025 was completed late. The Human Resources Manager verbalized all CNAs were required to have an evaluation every year by the hire anniversary date and they were to be completed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-03 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure a resident's behaviors of threatening staff members with physical and sexual violence were monitored per facility policy for 1 of 22 sampled residents (Resident #78). This deficient practice had the potential to result in a resident's behaviors worsening or escalating with no monitoring in place. Findings include: Resident #78 Resident # 78 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including alcohol dependence with alcohol-induced persisting dementia, schizoaffective disorder, unspecified, and hallucinations, unspecified. A Nursing Progress Note, dated 01/06/2025, documented the resident used profane language toward the Licensed Practical Nurse (LPN) and called the LPN derogatory names. The resident told the LPN to get on the LPN's knees and perform a sexual act for the resident and apologize to the resident until the resident was tired of the LPN. The resident yelled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, document review, and interview the facility failed to demonstrate effective administration by not ensuring pre and post dialysis assessments, documentation of the assessments, and communication with the dialysis center were completed and correctly documented. This deficient practice resulted in a substandard quality of care. On 03/03/2025 at 1:13 PM, the Executive Director confirmed the facility lacked a process to ensure pre and post dialysis assessments, documentation of the assessments, and communication with the dialysis center was completed and correctly documented on the facility's Dialysis Communication Record. The Executive Director explained it was important the process was followed to ensure continuity of care between the facility and the dialysis center. On 02/27/2025 at 3:02 PM, the Executive Director verbalized not understanding why the deficient practice was a substandard quality of care. It was explained to the Executive Director the scope and severity of the deficient practice included all of the facility's dialysis patients and was a systemic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-03 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident's medical record was complete for 6 of 6 sampled residents (Resident #9, #20, #151, #61, #51, and #60), and to accurately document monitoring of a resident with significant weight loss for 1 of 22 sampled residents (Resident #1). The deficient practice had the potential for the resident to experience health risks associated with additional unknown weight loss. Findings include: Resident #9 Resident #9 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses including end stage renal disease, type two diabetes mellitus without complications, and heart failure. A physician's order dated 05/31/2024, documented Hemodialysis: Monday-Wednesday-Friday. Special instructions; Vital signs (VS) after each session. Send/receive communication form with patient. Medical Records scan upon return, every day shift, every Monday, Wednesday, and Friday. A physician's order dated 06/04/2024, documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-03 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolatedHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to identify the facility lacked a process to ensure 1) pre and post dialysis assessments, documentation of the assessments, and communication with the dialysis center were completed and correctly documented, and 2) medical records were completed and filed in a manner allowing the facility to easily locate the records and ensure the records were not misfiled and/or lost. This deficient practice resulted in a substandard quality of care related to the facility's dialysis process and keeping of medical records. Findings include: Dialysis On 03/03/2025 at 1:13 PM, the Executive Director confirmed the QAPI committee had not identified the lack of a process to ensure pre and post dialysis assessments, documentation of the assessments, and communication with the dialysis center was completed and correctly documented on the facility's Dialysis Communication Record. The Executive Director explained it was important the process was followed to ensure continuity of care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-03 · tag F0942 — isolatedEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
What the surveyor found here — the official record, unedited, may be distressing
Based on personnel record review, interview and document review, the facility failed to ensure resident rights training was completed by staff upon hire for 2 of 16 sampled employees (Employee #13 and #15). Findings include: Employee #13 Employee #13 was hired as a Licensed Practical Nurse with a start date on 05/07/2024. Employee #13's personnel record lacked documented evidence of resident rights training. Employee #15 Employee #15 was hired as a Certified Nursing Assistant with a start date on 01/08/2025. Employee #15's personnel record lacked documented evidence of resident rights training. On 03/03/2025 at 12:22 PM, the Executive Director verbalized all staff were required to take resident rights training upon hire and confirmed Employee #13 and #15 did not receive resident rights training upon hire. The facility policy titled In Service Training Program, last revised April 2024, documented all personnel must participate in regularly scheduled in-service training classes including patient rights and civil rights.
- Potential for harm · D2025-03-03 · tag F0944 — isolatedConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure facility staff received training on the facility's quality assurance and performance improvement (QAPI) program for 8 of 16 sampled employees (Employee #1, #3, #4, #7, #8, #9, #13, and #16). Findings include: Employee #1 Employee #1 was hired as the Executive Director with a start date on 01/01/2024. Employee #1's personnel record documented QAPI training dated 01/14/2024 and lacked documented evidence of annual QAPI training for 2025. Employee #3 Employee #3 was hired as the Activity Director with a start date on 01/01/2024. Employee #3's personnel record documented QAPI training dated 01/14/2024 and lacked documented evidence of annual QAPI training for 2025. Employee #4 Employee #4 was hired as the Registered Dietitian with a start date on 01/01/2024. Employee #4's personnel record documented QAPI training dated 01/15/2024 and lacked documented evidence of annual QAPI training for 2025. Employee #7 Employee #7 was hired as a Certified Nursing Assistant (CNA) with a start date on 01/01/2024. Employee #7's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-03 · tag F0946 — isolatedProvide training in compliance and ethics.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on personnel record review, interview and document review, the facility failed to ensure facility staff received compliance and ethics training for 6 of 16 sampled employees (Employee #1, #3, #4, #6, #7, and #8). Findings include: Employee #1 Employee #1 was hired as the Executive Director with a start date on 01/01/2024. Employee #1's personnel record documented compliance and ethics training dated 01/10/2024 and lacked documented evidence of annual training for 2025. Employee #3 Employee #3 was hired as the Activity Director with a start date on 01/01/2024. Employee #3's personnel record documented compliance and ethics training dated 01/10/2024 and lacked documented evidence of annual training for 2025. Employee #4 Employee #4 was hired as the Registered Dietitian with a start date on 01/01/2024. Employee #4's personnel record documented compliance and ethics training dated 01/14/2024 and lacked documented evidence of annual training for 2025. Employee #6 Employee #6 was hired as the Dietary Supervisor with a start date on 01/01/2024. Employee #6's personnel record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-25 · tag F0552 — widespreadEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to obtain to obtain an informed consent for a psychoactive medication prior to the administration of the medication for 2 of 5 residents reviewed for unnecessary medications (Resident #49 and #62). Findings include: Resident #49 Resident #49 was admitted to the facility on [DATE], with a diagnosis of anxiety disorder, unspecified and urticaria, unspecified. Resident #49's physician's orders documented the following: -Start date 07/27/23, Hydroxyzine hydrochloride (HCL) tablet 25 milligrams (mg), oral, as needed for itching, diagnosis anxiety disorder unspecified, three times a day as needed. Discontinued 08/08/23. -Start date 08/08/23, Hydroxyzine HCL tablet 25 mg, oral, as needed for itching, diagnosis anxiety disorder unspecified, three times a day as needed. Discontinued 08/25/23. Resident #49's clinical record lacked informed consent for Hydroxyzine HCl. On 03/21/24 at 11:27 AM, the Administrator confirmed a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-25 · tag F0561 — failed to honor residents' choices — widespreadHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #67 Resident #67 was admitted to the facility on [DATE], with a diagnoses including traumatic subarachnoid hemorrhage with loss of consciousness of unspecified duration, subsequent encounter, anxiety, and depression. A physician's order dated 12/27/23, documented Resident #67 may not go out on pass. Resident #77 Resident #77 was admitted to the facility on [DATE], with diagnoses including type two diabetes mellitus with foot ulcer, localized edema and other acute osteomyelitis, right ankle and foot. A physician's order dated 12/29/23, documented Resident #77 may not go out on pass. Resident #42 Resident #42 was admitted to the facility on [DATE], with a diagnosis of unspecified fracture of right femur, subsequent encounter for closed fracture with routine healing. A physician's order dated 12/30/23, documented Resident #42 may not go out on pass. Resident #6 Resident #6 was admitted to the facility on [DATE], with a diagnosis of chronic respiratory failure with hypoxia. A physician's order dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-25 · tag F0726 — failed to have competent, trained nursing staff — widespreadEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure 1) the Minimum Data Set (MDS) Coordinator, in charge of the facility's Restorative Nursing Program (RNP), had the knowledge and skills needed to manage the program and ensure all residents in need of RNP services were included in the program and 2) a nurse was trained to access resident care plans in the Electronic Medical Record (EMR) after the facility underwent a change of ownership with a new EMR program. Findings include: Restorative Nursing Program On 03/21/24, during the afternoon, the facility provided a list of 41 residents identified by the facility as requiring assistance from the RNP, 38 of 41 residents listed remained in the facility and 3 of 41 residents listed had been discharged from the facility. Review of the facility's list of residents receiving Restorative Nursing Assistant (RNA) services via the RNP lacked documented evidence 25 of the 38 residents identified received RNA services.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-25 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure the outside receptacles were sealed (lid closed) and free of debris on the surrounding pavement. Findings include: On 03/18/24 at 9:10 AM, a garbage receptacle (GR1) outside was surrounded on left side and back with debris including disposable gloves, a used rag, and pieces of plastic. There was an unknown residual substance on the ground underneath the front side of GR1. The Dietary Manager (DM) verbalized GR1 was leaking. The DM explained maintenance was responsible for keeping trash areas clean. On 03/19/24 at 2:45 PM, an empty can was used to prop open an outside garbage receptacle (GR2). On 03/19/24 at 3:17 PM, the DM verbalized there were signs on the outside garbage receptacles reminding staff to close the lids because too many people used the garbage receptacles. The DM explained garbage receptacles must remain closed to prevent the smells from attracting vermin. On 03/19/24 at 3:17 PM, GR1 was open. On 03/19/24 at 3:17 PM, the DM confirmed GR1 was open and verbalized GR1 should not have been open. The DM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-25 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on document review and interview, the facility failed to demonstrate effective and knowledgeable administration by not ensuring the facility's Minimum Data Set (MDS) Coordinator, in charge of the facility's Restorative Nursing Program (RNP) had the skills and knowledge necessary to manage RNP services and ensure residents identified to be in need of restorative services were included the facility's RNP. Findings Include: On 03/21/24, during the afternoon, the facility provided a list of 41 residents identified by the facility as requiring assistance from the RNP, 38 of 41 residents listed remained in the facility and 3 of 41 residents listed had been discharged from the facility. Review of the facility's list of residents receiving Restorative Nursing Assistant (RNA) services via the RNP lacked documented evidence 25 of the 38 residents identified received RNA services. Clinical record review identified an additional seven residents had orders to receive RNA services via the RNP and lacked documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-25 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview and document review the facility failed to ensure 1) enhanced barrier precautions (EBP) were implemented for 24 of 24 residents reviewed with wounds and indwelling medical devices (Resident #110, #7, #55, #93, #516, #413, #161, #26, #19, #25, #18, #42, #76, #462, #74, #111, #22, #3, #84, #514, #260, #96, #45, and #39), 2) appropriate personal protective equipment (PPE) was worn by staff entering resident rooms with transmission-based precautions (TBP) signs in place, and 3) hand hygiene was performed between glove changes for 1 of 21 sampled residents (Resident #26) with the potential to effect the entire census. Findings include: Enhanced Barrier Precautions Resident #110 Resident #110 was admitted to the facility on [DATE], and readmitted on [DATE], with a diagnosis of cutaneous abscess of abdominal wall. A physician's order dated 03/07/24, with a start date of 03/08/24, documented wound treatment: pack right abdominal drain site with iodoform, cover with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-25 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure services provided met professional standards of quality of care by not ensuring 1) 25 of 38 residents identified by the facility as needing restorative aide assistance were included in the facility's Restorative Nursing Program (RNP) (Resident #61, #36, #49, #82, #1, #80, #63, #32, #67, #77, #42, #66, #90, #6, #53, #20, #60, #14, #43, #30, #54, #52, #58, #74, and #35) and 2) Residents with orders for Restorative Nursing Assistant (RNA) services were included in the RNP for 7 of 97 residents residing in the facility (Resident #50, #13, #44, #86, #23, #511, and #10). The failure to ensure the residents were included in the RNP placed the residents at risk of increased weakness, a decrease in independence, and/or not meeting the residents' maximum potential of physical, mental, and psychosocial wellbeing. Findings include: Residents identified as not receiving RNA services On 03/21/24, during the afternoon,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview, and document review the facility failed to protect privacy for 11 of 54 residents residing in the facility's A-Wing (Resident #110, #461, #76, #35, #260, #26, #57, #7, #45, #111 and #89), and failed to ensure resident rights to personal privacy was maintained by not covering a resident's urinary catheter collection bag containing urine for 1 of 21 sampled residents (Resident #76) Findings include: On 03/21/24 at 12:03 PM, the A-wing treatment cart was in the main hub of the facility's A-wing. The treatment cart was unlocked and unattended and contained prescription medications. The pharmacy labels attached to medications included the residents name, the name of the medication, and what the medication was being used for. Additionally, the labels were attached to manufacturer labeled products which further identified the type of medication and what the medication was used for. Resident #110 Resident #110 was admitted to the facility on [DATE] and readmitted on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1) a resident was kept safe from verbal abuse by a staff member for 1 of 21 sampled residents (Resident #412) and 2) a resident was kept safe from physical and verbal abuse by another resident for 1 of 21 sampled residents (Resident #62). Findings include: Resident #412 Resident #412 was admitted to the facility on [DATE], with diagnoses including malignant neoplasm of colon, unspecified, secondary malignant neoplasm of unspecified lung, neoplasm related pain acute/chronic, type II diabetes mellitus, and other ascites. FRI#NV00070749 documented on 03/20/24, the allegation a staff member cursed at Resident #412. A physician's order dated 03/20/24 documented a hospice consult for remaining in the facility related to metastatic colon cancer. A Social Services Progress note dated 03/11/24, documented Resident #412's physician informed the resident of a terminal diagnosis related to cancer. A Social Services Progress note…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure 1 of 21 sampled residents (Resident #72) and 1 of 3 closed record sampled residents (Resident #79) and the Residents' Representatives received written notification of transfer or discharge. Findings include: Resident #72 Resident #72 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including osteomyelitis of vertebra, thoracic region, acute and chronic respiratory failure with hypoxia, and age-related cognitive decline. Resident #72's Minimum Data Set 3.0 (MDS) assessments, Section A, documented Resident #72 was admitted to and discharged from the facility as follows: -admitted to the facility on [DATE], and discharged on 01/07/24 to a short term general hospital. -readmitted to the facility on [DATE], and discharged on 01/26/24 to a short term general hospital. -readmitted to the facility on [DATE], and discharged on 02/09/24 to a short term general hospital. -readmitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to provide a bed hold policy notification upon transfer to a hospital for 1 of 21 sampled residents (Resident #72) and 1 of 3 closed record sampled residents (Resident #79) and to the Residents' Representatives. Findings include: Resident #72 Resident #72 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including osteomyelitis of vertebra, thoracic region, acute and chronic respiratory failure with hypoxia, and age-related cognitive decline. Resident #72's Minimum Data Set 3.0 (MDS) assessments, Section A, documented Resident #72 was admitted to and discharged from the facility as follows: -admitted to the facility on [DATE], and discharged on 01/07/24 to a short term general hospital. -readmitted to the facility on [DATE], and discharged on 01/26/24 to a short term general hospital. -readmitted to the facility on [DATE], and discharged on 02/09/24 to a short term general hospital.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review the facility failed to ensure a baseline care plan was developed to address pain management for 1 of 21 sampled residents (Resident #462). Findings include: Resident #462 Resident #462 was admitted to the facility on [DATE], with diagnoses including fracture of condylar process of right mandible, subsequent encounter for fracture with routine healing, fracture of condylar process of left mandible, subsequent encounter for fracture with routine healing, and unspecified fracture of upper end of right humerus, subsequent encounter for fracture with routine healing. Resident #462's physician's orders documented: -Monitor level of pain using 0-10 scale every shift, start date 03/05/24. -Non-pharmacological interventions for pain every shift: 1-repositioning, 2-dim light/quiet environment, 3-relaxation, 4-distraction, 5-music, 6-massage, start date 03/05/24. -oxycodone hydrochloride (hcl) oral solution 5 milligrams (mg) per 5 milliliters (ml), give 10ml…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure the Comprehensive Care Plan for 1 of 21 sampled residents (Resident #75) included care plans related to communication and Restorative Nursing Aide (RNA) services. Finding include: Resident #75 Resident #75 was admitted to the facility on [DATE], with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, cognitive communication deficit, mixed receptive-expressive language disorder, aphasia, and cognitive social or emotional deficit following cerebral infarction, and other abnormalities of gait and mobility. 03/18/24 at 1:31 PM, during an interview with Resident #75, it was noted the resident had difficulties speaking. The resident's words were jumbled and incomprehensible. At times the resident attempted to talk slower and was able to say a few words, mostly numbers. A communication device including a picture board was not noted to be present in Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review the facility failed to ensure staff performed hand hygiene and followed enhanced barrier precautions while providing wound care to 1 of 21 sampled residents (Resident #26). Findings include: Resident #26 Resident #26 was admitted to the facility on [DATE], with diagnoses including aftercare following explanation of hip joint prosthesis and unspecified open wound, left hip, subsequent encounter. On 03/20/24 at 9:08 AM, during a wound care observation, a Licensed Practical Nurse (LPN) removed a soiled dressing from Resident #26's left hip. The LPN removed the gloves worn during soiled dressing removal and donned a new pair of gloves. The LPN did not perform hand hygiene between changing gloves. On 03/20/24 at 9:10 AM, the LPN packed Resident #26's wound with iodoform packing strip, applied zinc paste to the surrounding area, and removed the gloves worn during packing and application of the zinc paste. The LPN donned a new pair of gloves and did not perform hand…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure restorative nursing assistance (RNA) was provided to a resident in accordance with therapy recommendations for 1 of 21 sampled residents (Resident #75). The failure to provide RNA services had the potential for the resident to have a decline in muscle tone and development of contractures. Finding include: Resident #75 Resident #75 was admitted to the facility on [DATE], with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, cognitive communication deficit, mixed receptive-expressive language disorder, and other abnormalities of gait and mobility. On 03/18/24 at 1:36 PM, Resident #75 was resting in bed, the resident's right upper extremity (RUE) was weak and flaccid in appearance. A sign indicating the resident was to wear an arm brace 4-5 hours a day was located on the wall by the resident's bed. Resident #75 was not able to effectively verbalize how…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure a resident's pain was managed and a physician was notified when pain medication was not effective for 1 of 21 sampled residents (Resident #462). Findings include: Resident #462 Resident #462 was admitted to the facility on [DATE], with diagnoses including fracture of condylar process of right mandible, subsequent encounter for fracture with routine healing, fracture of condylar process of left mandible, subsequent encounter for fracture with routine healing, and unspecified fracture of upper end of right humerus, subsequent encounter for fracture with routine healing. On 03/19/24 at 8:15 AM, Resident #462 was in bed and complained of pain in the right shoulder. Resident #462 verbalized the resident asked facility staff for pain medication at 7:00 AM and staff had not returned. Resident was tearful and stated I'm in so much pain. On 03/20/24 at 10:07 AM, a Certified Nursing Assistant (CNA) verbalized signs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review the facility failed to maintain completed dialysis communication transfer forms for 1 of 21 sampled residents (Resident #23). Findings include: Resident #23 Resident #23 was admitted to the facility on [DATE], with diagnoses including end stage renal disease and dependence on renal dialysis. A physician's order dated 12/27/23, documented Resident #23 was to receive dialysis treatment at a dialysis center, every Tuesday, Thursday, and Saturday. To send and receive the communication form with patient. Medical Records to scan upon return. Resident #23's clinical record lacked documented evidence of a completed dialysis communication transfer form for the following dates: -01/04/24, Thursday -01/23/24, Tuesday -02/17/24, Saturday On 03/21/24 at 2:10 PM, the Director of Nursing (DON), confirmed Resident #23's clinical record lacked the completed dialysis communication transfer forms for the above dates. The DON verbalized the nursing staff should have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review the facility failed to ensure controlled substance logs were correctly completed to provide accurate reconciliation of controlled medications for 3 of 21 sampled residents (Resident #161, #60, and #73). Findings include: Resident #161 Resident #161 was admitted to the facility on [DATE], with diagnoses including fracture of unspecified part of neck of left femur, subsequent encounter for closed fracture with routine healing, multiple fractures of ribs, unspecified side, subsequent encounter for fracture with routine healing, and chest pain, unspecified. A physician's order dated 03/11/24, documented oxycodone hydrochloride (HCL) 10 mg milligram tablets, give one tablet by mouth every four hours as needed for moderate to severe pain. A physician's order dated 03/12/24, documented oxycodone HCL 10 mg tablets, give two tablets by mouth every four hours as needed for moderate to seer pain. On 03/20/24 at 9:53 AM, the B100 hall Narcotics Log…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident was not administered a pain medication without the physician specified pain level reached per physician's order resulting in a resident receiving oxycodone hydrochloride (HCL) unnecessarily for 1 of 5 sample residents reviewed for unnecessary medications (Resident #49). Findings include: Resident #49 Resident #49 was admitted to the facility on [DATE], with a diagnosis of acute pain due to trauma. A care plan initiated on 02/15/24, documented a focus on acute/chronic pain with interventions and tasks including administering analgesia medication as per orders. Give half an hour before treatments or care. A physician's order dated 12/30/23, documented oxycodone HCL capsule five milligrams (mg) give one capsule by mouth every eight hours as needed for severe pain (seven through ten) do not give for pain less than seven. The January 2024 Medication Administration Record (MAR) for Resident #49 dated 03/20/24,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure 1) temperatures were monitored and documented for 1 of 2 medication storage rooms including the medication refrigerator and freezer, 2) a cup of medication was not pre-poured and stored in a medication cart for 1 of 21 sampled residents (Resident #410), 3) a medication cart was not left unsecured and unattended and 4) a treatment cart containing medications was not left unsecured and unattended. Findings include: Temperatures The temperature log for the B Wing medication room and the B Wing medication refrigerator and freezer for the month of October 2023, lacked documented evidence the temperature of the medication room, the medication refrigerator, and the medication freezer were monitored as follows: -A temperature was not recorded for the medication room during the AM shift on 10/26 - 10/29, and 10/31/23. -A temperature was not recorded for the medication room during the PM shift on 10/25 - 10/29, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, clinical record review, and document review, the facility failed to ensure a resident was interviewed for food preferences within 71-hours of admission per facility policy for 1 of 21 sampled residents (Resident #514). Findings include: Resident #514 Resident #514 was admitted to the facility on [DATE], with a diagnosis of cellulitis of the left lower limb. A physician's order dated 03/13/24, documented a regular diet, regular texture, thin liquid consistency. On 03/18/24 at 11:49 AM, Resident #514 verbalized the resident had not met with anyone regarding food preferences since being admitted to the facility. The resident verbalized not being aware of an option for alternate menus, but you get what you get. On 03/19/24 at 1:47 PM, the resident verbalized being served lunch for the day, but not knowing what lunch was. The resident explained lunch looked like a mix between lasagna and a burrito and the meal was too spicy. On 03/20/24 at 4:08 PM, the Dietary Manager (DM) verbalized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-25 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to complete the Treatment Administration Record (TAR) for the treatment of a wound for 1 of 21 sampled residents (Resident #7), and the Medication Administration Records (MAR) for the administration of insulin for 1 of 21 sampled residents (Resident #84). Findings include: Resident #7 Resident #7 was admitted to the facility on [DATE], with a diagnosis of unspecified open wound, left thigh, subsequent encounter. A physician's order dated 02/22/24, documented wound treatment, cleanse left posterior thigh gently with no rinse soap, pat dry, cleanse with saline, pat dry. Apply Silver alginate to wound bed and cover with dressing. Change daily and PRN, every day shift for wound treatment. Resident #7's TAR for March 2024, lacked documented evidence the wound treatment had been administered per the physician's order on 03/04/24, 03/07/24, 03/08/24 and 03/12/24. On 03/21/24 at 2:07 PM, the Director of Nursing (DON), confirmed Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #75) was screened for eligibility to receive a pneumococcal vaccine, education regarding the vaccine was provided to the resident and/or the resident representative, and the vaccine was offered and either administered or declined. Findings include: Resident #75 Resident #75 was admitted to the facility on [DATE], with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, heart failure, unspecified and atherosclerotic heart disease of native coronary artery without angina pectoris. Resident #75's clinical record lacked documented evidence the resident was screened for eligibility to receive the pneumococcal vaccine, education regarding the vaccine was provided to Resident #75 and/or the resident's representative, and the vaccine was offered and either administered or declined. On 03/21/24 at 3:57 PM, the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-25 · tag F0940 — failed to train staff — isolatedDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to document training needed for all staff. Findings include: Resident #49 Resident #49 was admitted to the facility on [DATE] with a diagnosis of anxiety disorder, unspecified and major depressive disorder, recurrent severe without psychotic features. On 03/19/24 at 12:39 PM, Resident #49 was in bed yelling state you're f , you guys are useless. A Licensed Practical Nurse entered Resident #49's room and asked if the resident needed to yell. The resident replied the resident did not need to yell, and the LPN informed the resident the state agents left the building. On 03/19/24 at 12:47 PM, Resident #49 yelled for a Certified Nursing Assistant (CNA) to bring ice water. Ice water, ice water. The resident's call light was not on. A care plan initiated 02/15/24, documented a focus on anti-anxiety medication use with interventions and tasks to monitor and document side effects including hostility, rage and aggressive or impulsive behavior. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-24 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident was treated with respect and dignity by facility staff during discharge planning conversations for 1 of 9 sampled residents (Resident #4). Findings include: Resident #4 Resident #4 was admitted to the facility on [DATE], with diagnoses including pain, unspecified, diabetes mellitus due to underlying condition with diabetic neuropathy, unspecified, and other stimulant use, unspecified with stimulant induced anxiety disorder. A Facility Reported Incident (FRI) documented on 12/15/23, Resident #4 had reported a Case Manager (CM) had called the resident stupid. On 01/24/24 at 11:44 AM, the CM verbalized the CM had been in the room with a Discharge Planner and was trying to assist the resident with a discharge plan. The CM verbalized the CM had made a remark regarding the resident's barriers to discharging home with family. The CM verbalized the CM had been frustrated from the lack of cooperation between the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-16 · tag F0675 — failed to support quality of life — patternHonor each resident's preferences, choices, values and beliefs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review, the facility failed to protect a resident's quality of life when the facility-initiated life saving measures during a Code Blue (medical emergency), to include chest compressions, for a resident with a Do Not Resuscitate (DNR) order for 1 of 20 sampled residents (Resident #2). This was a result of not honoring a resident's choice regarding the resident's plan of care resulting in psychosocial harm when the resident's life was prolonged by two days. Cross reference with Immediate Jeopardy tag F 684. The facility's pervasive disregard for resident's choice in code status was identified during an audit to remove the Immediate Jeopardy resulted in 7 of 22 residents' records not accurately reflect or complete the documentation staff were trained to refer to for the resident's code status (Resident #25, #35, #40, #49, #56, #9 and #57). Findings include: Resident #2 was admitted to the facility on [DATE] and re-admitted on [DATE], with diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-16 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review and document review, the facility failed to ensure a resident was free from misappropriation of property when a Certified Nursing Assistant (CNA) asked for money from a resident and failed to pay the money back to the resident for 1 of 20 sampled residents (Resident #4). Findings include: Resident #4 Resident #4 was admitted to the facility on [DATE], with diagnoses including other acute osteomyelitis, right ankle and foot, other specified disorders of teeth and supporting structures and non-pressure chronic ulcer of other part of right foot tissue, unspecified. A Facility Reported Incident (FRI) dated 09/28/23, documented Resident #4 had reported to the facility a CNA had asked the resident for money. The resident provided money to buy tacos and the change was not returned and a couple of days later the CNA asked the resident for money and the resident gave the CNA ten dollars. An investigation by the facility on 09/29/23, documented another resident had also been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-16 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, document review, and interview, the facility failed to update a resident's care plan to address hearing loss and use of a hearing device for 1 of 20 sampled residents (Resident #3), resident exhibiting resistance to care for 1 of 20 sampled residents (Resident #8) and resident's pathological left femur fracture following surgery for 1 of 20 sampled residents (Resident #9). Resident #3 Resident #3 was admitted to the facility on [DATE], with diagnosis including presence of other specified devices. A Nursing Progress Note dated 08/30/23, documented the resident was able to make needs known and was hard of hearing. Resident #3's care plan initiated on 08/09/23, lacked documented evidence the resident had a hearing deficit and used a hearing device. On 11/13/23 at 2:52 PM, a Registered Nurse (RN) verbalized the resident wore hearing aids and believed the condition should be care planned. The RN confirmed the resident did not have a care plan for hearing loss and the use…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, document review and interview, the facility failed to ensure the facility staff properly operated a resident lift with two persons to prevent an injury to a resident for 1 of 20 sampled residents (Resident #5). Findings include: Resident #5 Resident #5 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including hemiplegia and hemiparesis following other cerebrovascular disease affecting left dominate side and vascular dementia, moderate, with mood disturbance. A Minimum Data Set 3.0 (MDS) Section G dated 07/04/23, documented Resident #5's functional status for bed mobility and transfer support was extensive assist, two persons assist. A Minimum Data Set 3.0 (MDS) Section GG dated 10/04/23, documented Resident #5's functional abilities and goals for sitting to lying and bed to chair transfer as substantial and maximum assist. A Nursing Progress Note dated 09/16/23 at 9:02 PM, documented Resident #5 had a purple bruise below the resident's left…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-16 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, and interview, the facility failed to ensure food delivered to residents in a dining area were properly covered and not exposed prior to the residents' consumption, potentially affecting 111 of 111 residents. Findings include: On 11/06/23 at 11:37 AM, a resident's food tray was sitting unsupervised in the B200 Wing dining area. The plate of food was covered and a fruit cup was uncovered sitting on the food tray. The Food Services Director (FSD) presented to the dining area and lifted the food cover off the plate to take the temperature of the entrée. The FSD verbalized the resident had been sleeping during lunch service and was going to eat the meal in the resident's room. The FSD verbalized the meal was covered when delivered to the dining areas in the closed cart but the additional items on the tray were not. On 11/06/23 at 11:42 AM, the FSD confirmed the resident's fruit cup was uncovered and unsupervised sitting in the dining room. The FSD confirmed the food should be covered at all times until ready to be eaten by the resident.
- Potential for harm · Dcited before2023-11-16 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure resident information was not visible on an unattended computer screen facing a public area for 17 of 17 residents residing in a unit. Findings include: On 11/12/23 at 10:30 AM, a computer screen on a medication cart, facing the common area, was open to a screen with a resident list of the A300 Medication Administration Record (MAR). The screen was unattended. On 11/12/23 at 10:32 AM, a resident passed by the unattended screen in a wheelchair. On 11/12/23 at 10:35 AM, a resident sat in a wheelchair near the unattended screen. On 11/12/23 at 10:37 AM, a Registered Nurse (RN) returned to the medication cart. The RN confirmed the computer screen contained resident information that was visible to anyone entering the A300 unit. The RN verbalized the RN should have locked the computer screen before leaving the medication cart. On 11/15/23 at 4:02 PM, the Director of Nursing verbalized the computer screens should not have resident information visible when they were unattended by staff. The facility policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-03-03 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure current nursing hours was posted for the facility. This deficient practice had the potential to result in a lack of awareness for residents and visitors regarding the number of nursing and direct care staff on duty. Findings include: On 02/26/2025 at 11:11 AM, the nursing staff posting for the facility was dated 02/25/2025. The posting of licensed & unlicensed direct care staff for the facility on 02/26/2025 was not posted. On 02/26/25 at 11:14 AM, the Assistant Director of Nursing (ADON) verbalized the Staffing Coordinator was responsible to post the direct care staff posting daily at shift change. On 02/26/2025 at 11:16 AM, the ADON confirmed the nursing staff information was not posted for 02/26/2025.
- No harm found · C2023-11-16 · tag F0712 — widespreadEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and interview, the facility failed to complete physician visits within the required timeframe for 12 of 22 sampled residents (Resident #3, #13, #16, #18, #19, #23, #25, #30, #34, #40, #49, and #56). Findings include: Resident #3 Resident #3 was admitted to the facility on [DATE], with a diagnosis of other specified disorders of kidney and ureter. Resident #3's clinical record documented a physician's visit dated 08/09/23. The following physician visit was dated 10/04/23. The clinical record lacked documentation of a physician visit from 08/09/23 to 10/04/23. Resident #13 Resident #13 was admitted to the facility on [DATE], with a diagnosis of arthritis due to other bacteria, right knee. Resident #'13's clinical record documented a physician visit dated 05/09/23, and an Advanced Practical Nurse (APRN) visits dated 06/08/23 and 07/15/23. The clinical record lacked documented evidence of a physician visit every 60 days. Resident #16 Resident #16 was admitted to the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$48,721 in federal fines across 1 penalty.
- $48,721 — penalty dated 2023-11-16
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.2 | -2.2 vs chain |
| Health inspection | 1 of 5 | 2.8 | -1.8 vs chain |
| Staffing | 4 of 5 | 2.7 | +1.3 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 341 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 341; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MILESTONE HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/20/2023 |
| FARNSWORTH, STEPHEN | Individual | CORPORATE DIRECTOR | — | since 01/01/2024 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | — | since 10/20/2023 |
| FITCH, CRAIG | Individual | CORPORATE OFFICER | — | since 10/20/2023 |
| HOOPES, TYLER | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| SATO, AMI | Individual | CORPORATE OFFICER | — | since 09/09/2024 |
| MAGLUILO, SUSAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/01/2024 |
| MILLER, DENVER | Individual | ADP OF THE SNF | — | since 04/04/2025 |
CMS files one row per role, so the 9 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $460K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295044. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.