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Twin Lakes Therapy And Living

6152 Highway 202 East, Flippin, AR 72634 · For profit - Corporation · 80 certified beds · (870) 453-4603 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 20251 immediate-jeopardy citation1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$25,678 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (27) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $25,678 in federal fines (most recent 2024-11-01)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • nursing-staff turnover (58%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
806 E Main St · (870) 453-2266 · Call to confirm hours
Pharmacy
109 N 1ST St · (870) 493-7367 · Call to confirm hours
Grocery
105 Main St · (870) 453-2333 · Call to confirm hours
Park
Hickey Pk Pl · (870) 453-8300 · Typically dawn to dusk

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.3%9.5%15.4%better
Long-stay residents who lose too much weight0.0%4.3%5.4%check this — see note marked star below the table
Long-stay residents with a catheter left in their bladder0.0%0.6%0.9%better
Long-stay residents with a urinary tract infection0.6%1.2%2.0%better
Long-stay residents with depressive symptoms0.0%1.4%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.1%3.9%3.3%worse
Long-stay residents whose ability to walk worsened10.6%10.1%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.8%21.7%18.9%typical
Long-stay residents given the seasonal flu vaccine97.7%96.1%95.3%typical
Long-stay residents with pressure ulcers1.5%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control11.0%13.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table0.8%10.9%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine69.8%77.7%79.4%worse
Long-stay hospitalizations per 1,000 resident days0.902.011.67better
Long-stay outpatient ER visits per 1,000 resident days0.232.131.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 45 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.0%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
0.09U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
0.04hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.09 therapist hours per resident per day in 2026Q1 — more than 5% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.0%CMS range 46.0–70.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 6.3–16.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified90.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay4.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened9.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.801.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.56
RN hours/ resident / day
1.22
LPN hours/ resident / day
2.46
Aide hours/ resident / day
4.23
Total nurse hours/ resident / day
0.27
RN hoursweekends
57.6%
Total nursing turnover
66.7%
RN turnover

How full it usually is: this home is certified for 80 beds and averages 43.3 residents a day — about 54% occupied, or roughly 37 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.23 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.56 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.46 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.39 hrs/resident/day on weekends vs 4.58 on weekdays — 26% thinner on weekends — a notable drop. RN hours go from 0.68 to 0.27 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 58% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

2
deficiencies at the latest standard inspection (2025-06-12)
17
at the previous standard inspection (2024-03-15)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

27 citations, most serious first. The 12 most serious are shown; the remaining 15 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-11-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to monitor and supervise a moderately cognitively impaired resident to prevent elopement, for 1 (Resident #1) of 6 sampled residents. The lack of an effective monitoring plan resulted in Resident #1 eloping from the facility and being found approximately .25 miles from the facility on 10/19/2024. The facility staff was not aware that Resident #1 left the facility due to Resident #3 entering a code into the exit panel, disengaging the locking mechanism on the door, and Resident #1 exited without the electronic wander management system alarming. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to the residents. The Immediate Jeopardy (IJ) was related to the State Operations Manual, Appendix PP, §483.25 (Quality of Care) at a scope and severity of J. The IJ began on 10/19/2024 at 11:19 AM, when Resident #1 was let out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-03-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure adequate supervision was provided to prevent elopement for 1 (Resident #20) of 2 sampled residents. This resulted in a finding of a past noncompliance Immediate Jeopardy. The Facility's Administrator was notified of the findings of a past noncompliance Immediate Jeopardy on 02/07/2024. The findings are: Resident #20 had diagnoses of Psychophysiological insomnia, Dementia severity with agitation, Psychotic disturbance, Mood disturbance, and Anxiety. According to a Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/11/24 revealed the resident received a score of 03 (severe cognitive impairment) on the Brief Interview of Mental Status (BIMS). According to progress notes on 02/05/24 at 5:24 PM Incident Description: Resident left building unassisted and went to A hall door to be let back inside. Immediate Intervention: Head to toe assessment per Registered Nurse (RN) with no negative findings. Returned to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · F2025-06-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview the facility failed to ensure that cross contamination did not occur to ensure meals were served in a sanitary manner during lunch service for one of one kitchen. During an observation of the lunch meal service on 06/10/2025, the following was observed: a. At 11:40 AM, Dietary Aide (DA) #13 was using a thermometer to obtain temperatures of food items on the steam table. While testing the regular pork and fried rice, DA #13 was observed pushing the entire thermometer, including the top portion that was being held and had not been sanitized before use, into the food intended to be served to residents. b. At 12:00 PM, this surveyor observed that the mechanical soft pork was piled above the top of the tray containing it on the steam table. While portioning the food from the steam table onto trays, DA #13 touched the mechanical soft pork five different times with the bottom of the trays she was filling. This surveyor observed the scoop being moved back by the tray each time, this surveyor also observed mechanical soft pork on the line and the bottom of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-12 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure that transmission-based precautions were utilized as ordered for one (Resident #8) of one resident reviewed. A review of an Order Summary indicated that Resident #8 had a physician ' s order indicating contact precautions were needed because the resident had tested positive for Extended-Spectrum Beta-Lactamases (ESBL) in their urine. The order indicated personal protective equipment (PPE) should be used as follows: gloves, gown, eye protection, and mask every shift for five days from 06/525 to 06/10/2025. A review of the Lab Results Report of a urinalysis on 06/03/2025 indicated that Resident #8 was ESBL positive. A review of the Antibiotic Stewardship Medication Regimen Review indicated Resident #8 started antibiotics on 06/03/2025 and that it was a true infection with a multidrug resistant organism and urinary tract infection. A review of the Medication Administration Record indicated Resident #8 was receiving an antibiotic every 12 hours for ESBL positive for five days. On 06/09/25 at 12:32 PM, this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-12 · tag F0838 — failed to assess facility resources and resident needs — pattern
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, record review, facility document review, and facility policy review, it was determined that the facility failed to ensure sufficient staffing, as evidenced by the schedule not being informed by the facility assessment for 2 months, July 2024 and January 2025, which included 18 night shifts. The findings include: A review of a facility policy titled, Facility Assessment dated 01/01/2025, indicated they had an average daily census of 45. Common diagnoses of the facility's residents included mental disorders, cardiac disorders, respiratory disorders, skin disorders, cancers, musculoskeletal disorders, fractures, and gastrointestinal disorders. The facility assessed that the acuity affecting licensed nurses included four residents requiring oxygen, three receiving updraft treatments, eight exhibiting behavioral health symptoms, eight receiving medications via injection, one resident with an ostomy, seven residents on hospice, one resident receiving respite care, and one resident receiving parenteral nutrition. Acuity affecting Nurse Aides revealed 38…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-12 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, record review, facility document review, and facility policy review, it was determined that the facility failed to ensure residents were free of neglect for one (Resident #5) of three residents reviewed. Specifically, incontinent care was not provided in a timely manner. The findings include: A review of Resident #5 ' s Reportable, indicated that Certified Nursing Assistant (CNA) #1 and CNA #2 reported to their shift on 02/12/2025, at 6:00 AM. They found Resident #5 soiled with dried bowel movement that covered from the back and down to the ankles. Resident #5 reported to the CNAs a request was made for incontinent care to CNA #3 at 9:30 PM on 02/11/2025. CNA #3 allegedly checked Resident #5 with a flashlight and said, you're fine. No incontinent care services were provided to Resident #5 for the rest of the night shift. CNA #1 and CNA #2 reported the incident to the Administrator and an internal investigation was conducted. Based on the facility's investigation, 11 other CNAs reported that residents were not being changed in a timely manner. The quarterly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-01 · tag F0838 — failed to assess facility resources and resident needs — pattern
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility document review, and interviews, the facility failed to review and update the facility assessment at least annually and failed to ensure the facility assessment included pertinent information to assure the necessary care and resources were allocated to meet the needs of the residents. This deficient practice had the potential to affect all residents of the facility. The total census was 46 residents. Findings include: A review of a facility document titled, Facility Assessment Tool, dated 09/2023, indicated the purpose was to identify resources necessary to provide care and services required by residents residing in the facility. Section titled, Staff training/education and competencies, on page 9 and 10, revealed no training on resident wandering or elopement. Specific to Memory Care Neighborhood, on page 10, indicated the staff training included wandering and egress control. The section titled, Physical Environment and building/plant needs, revealed a table with headings that included Physical Resource Category and Resources. The first category listed was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure an elopement was reported in a timely manner, which resulted in failure to ensure an investigation was promptly initiated and measures were immediately implemented to prevent further elopements for 1 (Resident #194) of 2 sampled residents. The findings are: 1. Resident #194 had diagnoses of cerebral infarction of bilateral middle cerebral arteries and Chronic diastolic congestive heart failure. The admission Minimum Data Set (MDS) with an Assessment Reference Date of 11/05/2023 revealed the resident had a score of 2 (0-7 indicates severe cognitive impairment) on the Brief Interview for Mental Status (BIMS). According to progress notes at 12/23/23 at 7:36 PM, Note Text : resident had a incident this a.m. where he had decided he was going to walk to town, using walker he let himself out the front door and was walking down the driveway toward the hwy (highway)in the front of the building, housekeeping had heard some noises coming from the front entryway and looked outside to see what was going on. she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-15 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a resident ' s individualized plan of care was revised to reflect the current needs of the resident and updated to include oxygen use for 01 (Resident #23) sample mix residents and failed to ensure positioning wedges and pressure ulcer wound were care planned for 01 (Resident #19) residents who had a pressure ulcer as documented in physician orders. The findings are: 1. The physician orders dated 03/07/2024 for Resident #23 documented, .Right Buttock, Stage III, clean with wound cleanser, apply collagen and cover with foam. every day shift for wound care . a. The nursing progress note dated 3/8/2024 12:35 documented, .IDT-Skin Weekly Note Text: Right Buttock, Stage III, clean with wound cleanser, apply collagen and cover with foam. Continue current treatment and observe. Follow up weekly and as needed . b. On 03/11/24 at 11:29 AM, Resident #23 was observed lying in bed on their back with his/her head elevated at a 15-degree angle and feet elevated at a 15 degree angle. c. On 03/11/24 at 02:52 PM, Resident #23 ' s…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure residents were showered/bathed as scheduled to promote good personal hygiene for 01 (Resident #23) sample mix resident. The findings are: Facility in-service education report dated 10/21/2023 documented, Showers: Showers are to be given to every Resident 2 times a week. All nursing staff are trained in giving showers. Showers are scheduled on day shift, but the Resident has the right to have a shower whenever they like. A review of the care plan dated 02/04/2022 documented, . ADL (Activities of Daily Living) self-care performance deficit r/t (related to) (related to) Alzheimer's Bathing/ Showering: Provide sponge bath when a full bath or shower cannot be tolerated. Date Initiated: 06/17/2021 . Bathing/ Showering: The resident is totally dependent on (1) staff to provide (bath/shower) (2 x per week) and as necessary . Bathing/ Showering: The resident requires extensive assist of one staff . A review of the Annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/29/2023 documented,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0687 — failed to care for feet properly — pattern
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents who required assistance with foot care were regularly provided with the necessary assistance to maintain good hygiene and grooming, as evidenced by failure to ensure toenails were kept clean and trimmed for 1 (Resident #5) out of 46 residents who require assistance with foot care. 1. Resident #5 had diagnoses of Peripheral vascular disease, non-rheumatic aortic valve insufficiency, and Non-rheumatic valve stenosis. The most recent Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/19/2023 revealed the resident had a Brief Interview for Mental Status (BIMS) score of 15 (13-15 indicates cognitively intact). Per care plan with a target completion date of 03/20/24, [Resident #5] has Peripheral Vascular Disease (PVD) related to heart disease If resident has thick nails, corns, calluses, refer to podiatrist Keep skin on extremities well hydrated with lotion in order to prevent dry skin and cracking of the skin . 2. On 03/11/24 at 11:30 AM, the Surveyor observed that both feet are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure all pharmaceuticals were available for the residents during medication administration. The finding are: 1. The physician orders dated 02/02/2024 documented, .Advair HFA Inhalation Aerosol 115-21 MCG/ACT (Fluticasone-Salmeterol) 2 puff inhale orally two times a day for SOB 1 puff Q12H BID . Lactobacillus Capsule Give 1 capsule by mouth two times a day for Prevent diarrhea . PreserVision AREDS 2 Oral Capsule (Multiple Vitamins w/ Minerals) Give 1 capsule by mouth two times a day for Supplement . a. On 03/12/2024 at 09:20 AM, during observation of medication administration for 100 hall with Licensed Practical Nurse (LPN) #02, resident #19 did not receive Advair HFA Inhalation Aerosol, Lactobacillus and Areds. b. On 03/12/2024 at 09:22 AM, Licensed Practical Nurse (LPN) #02 stated, She does not have inhaler in here. I will fix this as soon as I'm done with med pass and order it. c. On 03/12/2024 at 09:26 AM, LPN #02 stated, No lactobacillus either. d. On 03/12/2024 at 09:32 AM, LPN #02 stated, We don't have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 15 citations
  • Potential for harm · E2024-03-15 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident medication regimens were free of unnecessary medications to prevent adverse side effects and the potential for injury for 2 (Resident #20 and #35) of 2 sampled residents. The findings are: A review of an admission Record indicated the facility admitted Resident #20 with a diagnosis of dementia. The Quarterly Minimum Data Set (MDS) with an Assessment Reference Date of 01/11/2024 revealed Resident #20 had a Brief Interview for Mental Status (BIMS) score of 3, which indicated the resident had severe cognitive impairment. Resident #20's Care Plan, revised on 08/31/2023, revealed the resident uses antidepressant medication related to (r/t) depression. Interventions included administering antidepressant medications as ordered by physician. (Initiated on 08/31/2023.) Resident #20's Physician Orders for the month of 03/2024 revealed an order, dated 02/05/2024, for memantine hcl (hydrochloric acid) (an antidepressant) 10 milligram (mg), one tablet by mouth two times a day for dementia. In a Monthly Record Review,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and record review, the facility failed to ensure physician orders were followed to maintain a medication rate of less than 5% to prevent complications for 02 (Resident # 19 and #22) of 06 residents observed during medication pass resulting in medication errors. The findings are: 1. On 03/12/2024 at 09:20 AM, during observation of medication administration for 100 Hall with Licensed Practical Nurse (LPN) #02, resident #19 did not receive Advair HFA Inhalation Aerosol, Lactobacillus and AREDS (dietary supplements that can help stop intermediate age-related macular degeneration). a. The physician orders dated 02/02/2024 documented, .Advair HFA Inhalation Aerosol 115-21 MCG/ACT (micrograms per actuation) (Fluticasone-Salmeterol) 2 puff inhale orally two times a day for SOB 1 puff Q12H BID . Lactobacillus Capsule Give 1 capsule by mouth two times a day for Prevent diarrhea . AREDS 2 Oral Capsule (Multiple Vitamins w/ Minerals) Give 1 capsule by mouth two times a day for Supplement . b. On 03/12/2024 at 09:22 AM, LPN #02 stated, [He/she] does not have inhaler in here.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record review, the facility failed to ensure that medications were stored in accordance with state law and accepted principles of pharmacy laws and regulations for 1 of 2 medication carts. The findings are: A review of the facility policy titled, Medication Labeling and Storage, dated February 2023, specified, The facility stores all medications and biologicals in locked compartments under proper temperature, humidity and light controls. Only authorized personnel have access to keys. The nursing staff is responsible for maintaining medication storage and preparation area in a clean, safe, and sanitary manner. If the facility has discontinued, outdated or deteriorated medications or biologicals, the dispensing pharmacy is contacted for instructions regarding returning or destroying these items. On 03/12/2024 at 10:12 AM, the B, C, and D medication cart was assessed with Licensed Practical Nurse (LPN) #6 present. There were two narcotic books on the medication cart. LPN #6 was observed signing different pages in the B and C narcotic book while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    According to observation, interview and record review, the facility failed to ensure snacks were passed at bedtime. This failed practice had the potential to affect 22 residents who are scheduled to have bedtime snacks. The findings are: 1. On 03/11/24 at 10:53 PM, the Surveyor observed a snack cart with two vanilla shakes with labels that read, store frozen, thaw under refrigeration use within 14 days of thawing. A stainless-steel bin is observed with melted water and a tea pitcher that is 3/4 of the way full sitting on the top shelf. A stainless still bin is observed with 4 thickened juices inside all wrapped and labeled which were floating in melted water. A tray of snacks is observed on the left side that includes bananas, oatmeal crème pies and bag of cheese snacks. The ice cooler is observed with three inches of standing water, no ice is observed. 2. On 03/12/24 at 3:00 PM, Surveyor asked the Dietary Manager, Do snacks get passed for bedtime as scheduled? The Dietary Manager said it depended on who is working, sometimes they do and sometimes they do not. The Dietary Manager…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-15 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure Bilevel Positive Airway Pressure (Bi-Pap) face masks were contained in a storage bag when not in use for 1 (Resident #38) sample mix resident; ensure personal drinks that were open and being consumed during medication pass were not in the medication cart while administering medication. The findings are: Resident #38 was admitted on [DATE] with diagnoses of Dependence on supplemental oxygen and Obstructive sleep apnea. A Care plan dated 12/21/2022 documented, . has altered respiratory status/difficulty breathing r/t Sleep Apnea [resident] will frequently refuse to wear [his/her] BiPAP at night BiPap masks and equipment to be cleaned with soap and water weekly and PRN. Place cleaned equipment in new bag with date on it at bedside . Physician orders dated 10/15/2023 documented, .BiPap mask and equipment to be cleaned with soap and water weekly and PRN. Place cleaned equipment in new bag with date on it at bedside. every evening shift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-15 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a clean, safety, homelike environment to prevent possible injury to residents. The findings are: On 03/11/24 at 02:31 PM, Surveyor observed a base board outside of room [ROOM NUMBER] coming off the wall. On 03/12/24 at 11:20 AM, the Maintenance logs were reviewed with no documentation of the base board coming off the wall on the 300 Hall at room [ROOM NUMBER]. On 03/14/24 at 02:51 PM, the Surveyor went with the Maintenance Director to the 300 hallway to room [ROOM NUMBER] and asked, Can you tell me what you observe with the baseboard outside of room [ROOM NUMBER]? He stated, The baseboard is coming off of the wall and needs glued back. It's an easy fix. When asked, How do staff inform you of issues in the facility? He stated, They are to go to the black book and write it in and I check it in the morning. It's at the nurses station. On 03/14/24 at 03:07 PM, the Surveyor went back to 300 Hall outside room [ROOM NUMBER] with the Maintenance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-15 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure call lights were within reach to enable residents to call for any necessary assistance for 1 (Resident #38) sample mix residents. The findings are: On 03/14/24 at 11:29 AM, the Surveyor observed Resident #38 lying in bed on with his/her call light draped over the bedside table out of reach. Resident #38 stated, I can't reach my call light can you hand it to me. When asked, How often is your call light out of reach Resident stated, It happens a lot. When asked, Have you told anyone about it being out of reach a lot? Resident stated, I told the Administrator, and he always gets it for me when he's here. When asked, How long do you normally wait for help when you turn your call light? Resident stated, An hour for help because I couldn't reach it. When asked, When does this happen the most? Resident stated, Mostly on nights. When asked, Do you need help now? Resident He stated, Yes, I need my head raised up. The Care Plan dated 12/09/2022 documented, .exhibits behavioral indicators of yelling out loudly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-15 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete an accurate Minimum Data Set (MDS) for 01 (Resident #38) sample mix resident. The findings are: Resident #38 was admitted on [DATE] with diagnoses of Dependence on supplemental oxygen and Obstructive sleep apnea. A care plan dated 12/21/2022 documented, .has altered respiratory status/difficulty breathing related to Sleep Apnea [resident] will frequently refuse to wear his BiPAP at night masks and equipment to be cleaned with soap and water weekly and PRN (when needed). Place cleaned equipment in new bag with date on it at bedside . Physician orders dated 10/15/2023 documented, .BiPaP mask and equipment to be cleaned with soap and water weekly and PRN. Place cleaned equipment in new bag with date on it at bedside. every evening shift every Sun related to obstructive sleep apnea . The Annual Minimum Data Set (MDS) with an Assessment Reference Date of 02/04/2024 documented, .O0110.Special Treatments, Procedures, and Programs . G1. Noninvasive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure physician's orders were followed for wound care for 1 (Resident #23) sample mix resident with orders for wound care. The findings are: Resident #23 had a diagnosis of Type 2 Diabetes Mellitus. The physician orders dated 03/07/2024 for Resident #23 documented, .Right Buttock, Stage III, clean with wound cleanser, apply collagen and cover with foam. every day shift for wound care . The nursing progress note dated 3/8/2024 at 12:35 PM documented, Skin Weekly Note Text: Right Buttock, Stage III, clean with wound cleanser, apply collagen and cover with foam. Continue current treatment and observe. Follow up weekly and as needed . On 03/11/24 at 11:29 AM, Resident #23 was observed lying in bed on her back with her head elevated at a 15-degree angle and feet elevated at a 15 degree angle. On 03/11/24 at 02:52 PM, a review of Resident #23 care plan did not document a stage III pressure ulcer. Facility policy titled 'Federal Resident Rights' provided by the Administrator on 03/12/2024 at 09:10 AM documented, .The right to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-15 · tag F0807 — failed to offer suitable drinks — isolated
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation interview, and record review, the facility failed to ensure resident dietary preferences were consistently made available to promote good fluid intake for 1 (Resident #3) of 1 sampled resident. The findings are: Resident #09 had a diagnosis of Dementia. The Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/17/2024 documented a score of 03 (indicates severely impaired) on the Brief Interview for Mental Status (BIMS), and in Section K- Swallowing/ Nutritional Status . K0300. Weight Loss: Loss of 5% or more in the last month or loss of 10% or more: 2. Yes, not on physician-prescribed weight-loss regimen . Resident #09's physician orders for the month of March 2024 documented, Regular, Enhanced diet Mechanical Soft Texture, Regular consistency, for weight monitoring. On 03/11/24 at 12:45 PM, Resident #9 was observed lying in bed with the meal tray on [his/her] over the bed table uncovered. Resident #9 ' s tray card documented, mechanical soft, regular enhanced foods. Standing order for 1/2 c ice cream, 8 oz. lemonade, and 8 oz. milk. No…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure oxygen was ordered and administered at a prescribed flow rate consistent with professional standards of practice for 1 (Resident #9) of 5 ( R #9, R #13, R #20, R #23, and R #251) Sample Residents who had orders for oxygen and failed to ensure a BI-PAP (Bilevel Positive Airway Pressure) mask was kept in a storage bag when not in use for 1 (Resident #20) of 3 (R #9, R #20, R #23) Sample Residents with a Physician Order for BI-PAP. The findings are: 1.Resident #9 had diagnoses of Acute Respiratory Failure with Hypoxia, Shortness of Breath (SOB), and Asthma. The Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/29/22 documented the resident scored 15 (13-15) indicates cognitively intact) on a Brief Interview for Mental Status (BIMS), required Supervision on Bed Mobility, Toileting, Personal Hygiene, Independent on Eating, and Limited Assistance on Dressing One or two staff assistance with all Activities of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure an individualized comprehensive Care Plan was implemented to meet resident's medical and nursing needs, to promote continuity of care for 1 (Resident #43). This failed practice had the potential to affect all 45 residents who had Care Plans, according to a Census list provided by the Administrator 01/23/23 at 10:15 am. The findings are: 1. Resident #43 had diagnoses (dx) of Atrial Fibrillation, Dementia and Major Depressive Disorder. A Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/05/22 documented a Brief Interview of Mental Status (BIMS) score of 09, (08-12 indicates moderately impaired). He required Supervision for toilet use, personal hygiene and bathing, was Independent for bed mobility, transfer, dressing and eating, and was occasionally incontinent of bladder and always continent of bowel. a.A Physician Order (PO) dated 02/01/22 documented, Eliquis Tablet 5 MG [milligrams] (Apixaban), Give 1 tablet by mouth two times a day for ANTICOAGULATION. b. A review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-27 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to ensure the Comprehensive Care Plan was reviewed and revised to meet the needs of the resident for 1 (Resident #9) of 5 (R #9, R #13, R #20, R #23 and R #251) sample residents reviewed who had a Physician Order for oxygen and 1 (Resident #20) of 3 sample residents (R #9, R #20, and R #23) reviewed who had Physician orders for the use of a BI-PAP [Bilevel Positive Airway Pressure]. The findings are: 1.Resident #9 had diagnoses of Acute Respiratory Failure with Hypoxia, Shortness of Breath (SOB), and Asthma. The Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/29/22 documented the resident scored 15 (13-15) indicates cognitively intact) on a Brief Interview for Mental Status (BIMS), required Supervision on Bed Mobility, Toileting, Personal Hygiene, Independent on Eating, and Limited Assistance on Dressing One or two staff assistance with all Activities of Daily Living (ADL). a.The Care Plan dated 10/27/22…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents were free from an electrical shock due to frayed call light cords to prevent potential shock hazard for 1 (Resident #44) sample selected residents who utilized call lights. The findings are: 1. Resident #44 had Diagnoses of Benign Neoplasm of Meninges unspecified, and Cerebrovascular infarction without residual deficits. The Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/20/22 documented the resident scored 14 (13-15 indicated cognitively intact) on a Brief Interview for Mental Status (BIMS) and required extensive 2-person assistance for bed mobility, and toileting, extensive 1-person assistance for eating, and 2-person total dependence for transfers. 2. On 01/23/23 at 07:27 PM, the Surveyor reviewed the revised Care Plan in the electronic records which documented, Resident #44 has an ADL self-care performance deficit r/t [related to] Disease Process (Brain Cancer), Hemiplegia, Impaired balance. The resident uses a wheelchair for mobility. 3. On 01/23/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-03-15 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure Advance Beneficiary Notice [ABN] were provided to inform the residents and/or their responsible parties of financial liability for continued care and services after their Medicare coverage was discontinued for the 3 (Resident #17, Resident #19, Resident #37) sampled residents who were discharged from Medicare Skilled services in the last 6 months and remained in the facility and/or discharged home. This failed practice had the potential to affect 20 residents who received a Beneficiary Notice and were discharged or remained in the facility the last 6 months after they were released from Medicare Services according to a list provided by the Administrator on 03/11/24 at 10:40 AM. The findings are: 1. Resident #17 was served a Notification of Notice of Medicare Provider Non-Coverage (NOMNC) services ended on 01/05/24, signed and notified 01/04/24. No Advanced Beneficiary Notice given. 2. Resident #37 was served a Notice of Medicare Provider Non-Coverage (NOMNC)) services ended on 11/04/23, signed and notified 11/02/24.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$25,678 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $12,844 — penalty dated 2024-11-01
  • $12,834 — penalty dated 2024-03-15
  • Medicare payment denial — starting 2024-11-30 for 16 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ANTHONY & BRYAN ADAMS — 38 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.8-1.8 vs chain
Health inspection 1 of 53.5-2.5 vs chain
Staffing 4 of 53.0+1.0 vs chain
Quality measures 5 of 54.3+0.7 vs chain
The other 37 homes this chain runs (chain average 3.8★, per CMS)
1 of 5Ridgecrest Health And RehabilitationJonesboro, AR 2 of 5Bailey Creek Health And RehabTexarkana, AR 2 of 5Magnolia Square Nursing And RehabSpringfield, MO 2 of 5St. Elizabeth's PlaceJonesboro, AR 2 of 5Westwood Health And Rehab, INCSpringdale, AR 3 of 5Alcoa Pines Health And RehabilitationBenton, AR 3 of 5Birch Pointe Health And RehabilitationSpringfield, MO 3 of 5James River Nursing And RehabilitationSpringfield, MO 3 of 5The Lakes At Maumelle Health And RehabilitationMaumelle, AR 3 of 5Timberlane Health & RehabilitationEl Dorado, AR 3 of 5Windcrest Health And Rehab INCSpringdale, AR 4 of 5Beebe Retirement Center, Inc.Beebe, AR 4 of 5Chapel Woods Health And RehabilitationWarren, AR 4 of 5Evergreen Living Center At StagecoachBryant, AR 4 of 5Gassville Therapy And LivingGassville, AR 4 of 5Heritage Living CenterConway, AR 4 of 5Hiram Shaddox Health And RehabMountain Home, AR 4 of 5Katherine's Place at WedingtonFayetteville, AR 4 of 5Maples Health And Rehabilitation, TheSpringfield, MO 4 of 5Mountain Meadows Health And RehabilitationBatesville, AR 4 of 5Oak Ridge Health And RehabilitationEl Dorado, AR 4 of 5Silver Oaks Health And RehabilitationCamden, AR 4 of 5Southridge Village Nursing And RehabHeber Springs, AR 5 of 5Amberwood Health And RehabilitationBenton, AR 5 of 5Care Manor Nursing And RehabMountain Home, AR 5 of 5Chambers Health And RehabilitationCarlisle, AR 5 of 5Corning Therapy And Living CenterCorning, AR 5 of 5Eaglecrest Nursing And RehabAsh Flat, AR 5 of 5Edgewood Health And RehabSpringdale, AR 5 of 5North Hills Life Care and RehabFayetteville, AR 5 of 5Pioneer Therapy And LivingMelbourne, AR 5 of 5Rector Nursing And RehabRector, AR 5 of 5Southfork River Therapy And LivingSalem, AR 5 of 5Spring Creek Health & RehabCabot, AR 5 of 5The Crossing At Riverside Health And RehabilitatioSearcy, AR 5 of 5The Maples At Har-Ber MeadowsSpringdale, ARNot ratedQuail Run Health And RehabTrumann, AR

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
BEGLEY, JENNIFERIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/30/2024
DVORAK, NORAIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 01/01/2017
SPEAKS, KATHYIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 01/01/2024
ADAMS, ANTHONYIndividualCORPORATE OFFICERsince 04/01/2014
ADAMS, BRYANIndividualCORPORATE OFFICERsince 04/01/2014
KOEHLER, TOBEYIndividualCORPORATE OFFICER; ADP OF THE SNFsince 04/01/2014
HEALTH CARE SOLUTIONS, LLCOrganizationADP OF THE SNFsince 01/01/2019
INCITE REHAB, LLCOrganizationADP OF THE SNFsince 04/01/2014
LTC SYSTEMS/RX, LLCOrganizationADP OF THE SNFsince 04/01/2014
PHARMACY CONSULTS, LLCOrganizationADP OF THE SNFsince 09/10/2007
RELIANCE HEALTH CARE, INC.OrganizationADP OF THE SNFsince 12/20/2007
COOPER, BENJAMINIndividualADP OF THE SNFsince 01/01/2019
COOPER, JAMESIndividualADP OF THE SNFsince 01/01/2019
COOPER, ROBERTIndividualADP OF THE SNFsince 01/01/2019
ELLIS, JOHNIndividualADP OF THE SNFsince 04/01/2014
MAINORD, WILLIAMIndividualADP OF THE SNFsince 04/01/2014
MCGINNIS, LARRYIndividualADP OF THE SNFsince 04/01/2014
PEDIGO, RITAIndividualADP OF THE SNFsince 04/01/2014
SCRIBNER, JOHNIndividualADP OF THE SNFsince 08/28/2024

CMS files one row per role, so the 24 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.0M
Net patient revenuemost recent cost report
+7.3%
Operating marginrevenue minus expenses
$604K
Related-party expense13% of expenses
Who pays — share of resident-days
Medicaid 77%Medicare 4%Other / private 19%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $604K paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$270per resident / day
operating cost
$8,200per month
≈ monthly operating cost
$291per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in AR

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.

Typical monthly cost in Arkansas
$7,452/mo
Nursing home (semi-private)
$8,060/mo
Nursing home (private)
$4,637/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045280. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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