Desert Mountain Care Center
47-763 Monroe Avenue, Indio, CA 92201 · For profit - Limited Liability company · 99 certified beds · (760) 347-0750 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 3.3% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.4% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 1.1% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.9% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 8.1% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 26.5% | 13.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.6% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.0% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 7.0% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 2.2% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.2% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 92.4% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 31.0% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 17.6% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.20 | 2.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.41 | 1.57 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
59.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 89 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 74.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 35 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.43 therapist hours per resident per day in 2026Q1 — more than 73% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 59.5%CMS range 48.8–69.7 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 7.0–14.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 74.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 77.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 80.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.5%CMS range 4.6–15.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.97 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 92.5 residents a day — about 93% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.21 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.60 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.82 hrs/resident/day on weekends vs 5.37 on weekdays — 10% thinner on weekends. RN hours go from 0.66 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 10 most serious are shown; the remaining 36 are one tap away and print in full.
- Potential for harm · Dcited before2026-05-27 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure care and treatment with the use of indwelling catheter (a tubing that is inserted through the urethra [the tube that carries urine from the bladder out of the body] which drains urine from the bladder into a bag outside the body) was provided timely, for one of three residents reviewed (Resident A), when the resident had low and/or no urine output for eight hours.This failure had a potential for a delay in the care and treatment to address Resident A's low or no urine output. Findings:On April 14, 2026, at 9:30 a.m., an unannounced visit was conducted at the facility to investigate a quality-of-care issue.On April 16, 2026, Resident A's medical record was reviewed. A review of Resident A's Face Sheet, indicated the resident was admitted to the facility on [DATE], with diagnoses which included chronic respiratory failure (lung failure) and obstructive and reflux uropathy (a urinary tract disorder due to a structural or functional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-13 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control and prevention measures were implemented according to the facility's policy and procedure and national guidelines, of using a dedicated patient-care equipment (e.g. blood pressure [BP] cuff and pump, thermometer, and pulse oximeter) on residents requiring contact and droplet precautions (infection control measures used to prevent the spread of diseases transmitted through large respiratory droplets), for three of three residents (Residents 1, 2 and 3).This failure had the potential to spread known infections to other residents or staff in the facility.Findings:On May 13, 2026, at 9:10 a.m., an unannounced visit was conducted to investigate a facility reported incident regarding infection control and prevention.On May 13, 2026, at 9:35 a.m., Resident 1's room was observed to have a sign at the door indicating droplet isolation precautions. Licensed Vocational Nurse (LVN) 1 was observed coming out of Resident 1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure, for one of three residents reviewed (Resident 1):1.A complete skin assessment was conducted and documented upon the resident's admission; and2.Physician's order was obtained for treatment of sacrococcyx (tailbone) pressure ulcer (PU - skin damage due to prolonged pressure).These failures resulted in a delay in the care and treatment of Resident 1's sacrococcyx PU and had the potential for complications of delay wound care such as infection and delayed wound healing, which could compromised the resident's overall health condition.Findings:On March 27, 2026, at 8:01 a.m., an unannounced visit was conducted at the facility to investigate a quality-of-care issue.On April 1, 2026, a review of Resident 1's Face Sheet, indicated the resident was admitted to the facility on [DATE], with a diagnosis of pneumonia (lung infection).A review of Resident 1's Minimum Data Set (MDS - a resident assessment tool), dated February 4, 2026, indicated a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure appropriate treatment and services to restore continence (voluntary control to retain urine or feces until an appropriate time) was provided, for one of five residents (Resident B).This failure resulted in Resident B not receiving the appropriate toileting program to restore or maintain as much normal function of her bladder as possible, and prevent accidents and injuries.Findings:On January 16, 2026, at 9:45 a.m., an unannounced visit was conducted at the facility to investigate a complaint regarding quality of care and treatment.On January 20, 2026, at 12:15 p.m., an interview was conducted with Resident B. Resident B stated care it could take a while for the staff to come and assist her when she calls for assistance. Resident B stated she understands the staff were working with other residents and there were only two to three CNAs on the floor for all the residents, but she wished they could check on her sooner. Resident B stated she tried to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure care and treatment to manage pain was provided, for one of five residents (Resident A), when:1.Resident A received a pain medication ordered by the physician for pain scale of 4 to 10 for a pain scale of 0/10 (no pain); and2.The physician's order for pain management consult was not scheduled since it was ordered on October 26, 2025. These failures could delay the care and treatment needed to manage Resident A's pain effectively.Findings:On January 16, 2026, at 9:45 a.m., an unannounced visit was conducted at the facility for the investigation of a complaint regarding quality of care and treatment.On January 20, 2026, at 12 p.m., an interview was conducted with Resident A. Resident A stated she hurts all over and it is difficult to move. Resident A stated she was supposed to get her Dilaudid (a potent opioid analgesic medication used to treat moderate to severe pain) every three hours and the nurses did not give it to her as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-18 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure patient care equipment was maintained in a safe operating condition, when two of the mechanical lifts (also referred to as Hoyer lifts - devices used to safely transfer mobility impaired patients between beds, chairs, and toilets) remained in use on the floor despite identified problems.This failure could have put residents at risk by allowing the use of unsafe equipment. Findings:On January 16, 2026, at 9:45 a.m., an unannounced visit was conducted at the facility for a complaint on physical environment.On January 16, 2026, at 11a.m., an interview was conducted with the Director of Maintenance (DM). The DM stated the facility uses TELS (The Equipment Lifecycle System-a facility wide building management platform-work order system that creates a work order, tracks it, until completion) to keep track of all patient equipment requesting to be repaired.On January 16, 2026, at 1:30 p.m., an interview was conducted with Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-18 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe, functional, and sanitary environment for the residents, staff, and the visitors, when:1.The floors in Hallway 100 were deformed with multiple raised areas; and2. The ceiling in room [ROOM NUMBER] had a crack due to water damage.These failures had the potential for residents, staff, and visitors to be harmed from the unsafe environment.Findings:On January 16, 2026, at 9:45 a.m., an unannounced visit was conducted at the facility for the investigation of a complaint regarding physical environment.On January 16, 2026, at 10 a.m., an interview was conducted with the Director of Nursing (DON). The DON stated there was a ceiling leak in the facility at the end of November from the rains in Hallway 100, but there was no mold noted from the leak, and it was repaired after.On January 16, 2026, at 11 a.m., an interview was conducted with the Director of Maintenance (DM). The DM stated there were three leaks in the roof from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-26 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure provision of pharmacy services to meet the needs of the residents, when: 1. Four discontinued bags of large volume fluid for injections containing normal saline (electrolyte supplement in water) 0.45% remained stored in the medication room available for use; 2. One discontinued bag for IV (intravenous, into vein) infusion containing vancomycin (antibiotic for infection) 1 gram in 250 ml (milliliter, unit of measurement) remained stored in the medication refrigerator available for use; 3. One discontinued blister card containing ondansetron (medication for nausea and/or vomiting [N/V]) 4 mg (milligram, a unit of measurement) tablets remained in the medication cart available for use for Resident 55; 4. One discontinued blister card containing generic Norco (hydrocodone/acetaminophen, opioid pain medication) 5-325 mg tablets remained in the medication cart available for use for Resident 62; 5. Midodrine (medication to raise blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-26 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe, sanitary food preparation and storage practices were followed in the kitchen when wooden storage shelves in the dry supply area were observed to be chipped, splintered and the lacquered varnish peeled off. This failure had the potential to cause food-borne illness in a highly susceptible resident population. Findings: On June 23, 2025, at 9:52 a.m., an observation with the Dietary Supervisor (DS), was conducted in the dry goods supply room. The wooden shelving was observed to have bare chipped, splintered wood, and the lacquered varnish had peeled off in many places. In a concurrent interview with the DS, the DS stated the staff always use gloves before reaching into the shelves for food items, to avoid splinters from the wood. The DS stated the staff safety related to splinters was a risk. On June 23, 2025, at 10:30 a.m., an interview and observation with Plant Director (PD) was conducted. The PD stated the wooden shelves should not be chipped, splintered or unsealed because of possibility of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-26 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure an assessment for safe self-administration of medication was conducted, for one of one resident reviewed (Resident 44), when two open white plastic containers of topical ointment was found on the overbed table. This facility failure increased the potential for unsafe self-administration of medication. Findings: On June 23, 2025, at 3:08 p.m., during a concurrent observation and interview with Resident 44 in her room, two white plastic containers of topical ointment were observed on top of her over bed table. Resident 44 stated she applied the topical ointment to her lower legs when she felt itchy. Resident 44 further stated she would put more ointment if she wanted to. The two plastic containers were observed to have a label which indicated, .Oxide de Zinc 25% (zinc oxide). On June 23, 2025, Resident 44's admission RECORD, was reviewed. Resident 44 was admitted on [DATE], with diagnoses which included personal history of infectious…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 36 citations
- Potential for harm · Dcited before2025-06-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure medications were labeled with the name of the resident for whom they were intended to be administered. This failure had the potential for medications to be shared by multiple residents. Findings: On June 23, 2025, at 2:25 p.m., during an inspection of Medication Cart Rx 2 with LVN 1, there was one Saline Nasal Spray, not labeled with the name or room number of the resident. In a concurrent interview with LVN 1, LVN 1 confirmed there was no name or room number on the spray bottle or the spray bottle's manufacturer box. LVN 1 stated the spray bottle needed to be labeled with the resident's name. LVN 1 stated she would not know who the medication was for without the name on the medication box. The facility's policy and procedure titled, Labeling and Storage, last revised, February 2025, was reviewed, and indicated, .Each prescription medication label includes .Resident's name . The facility's polity and procedure titled, Medication Administration - General Guidelines, updated November 2021, was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-26 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow up the dental needs of a resident, for one resident reviewed for dental services (Residents 15) . This failure has the potential to place Resident 15 at high risk for complications related to dental and nutritional needs due to the delay in providing dental services. Findings: On June 24, 2025, at 9:15 a.m., during a concurrent observation and interview with Resident 15 in her room, Resident 15 was observed with missing partial upper teeth. Resident 15 stated she wanted to have dentures so she requested to be seen by the facility dentist, but no one updated her if she would receive the dental service or not. On June 24, 2025, Resident 15's record was reviewed. Resident 15 was admitted to the facility on [DATE], with diagnoses which included tracheostomy status (an opening surgically created through the neck into the trachea [windpipe] to allow air to fill the lungs). A review of Resident 15's Initial admission Record, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-26 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. On June 23, 2025, at 12:10 p.m., Resident 64 was observed eating lunch in his room. Resident 64 was eating one of two burritos served on a separate plate from the main entree, which contained a piece of meat, parslied rice, and braised cabbage. When asked if he did not like the main dish served for lunch, Resident 64 stated, I don't like pork, so he asked for burritos instead. Resident 64 further stated he disliked pork, but I get it always. Resident 64's meal ticket was reviewed, which indicated, LCS (low calorie sweeteners) Diet .Regular Consistency .GARLIC HERB PORK CHOP 1-EACH .Dislikes: PORK . On June 23, 2025, at 12:30 p.m., Licensed Vocational Nurse (LVN) 2 was interviewed. LVN 2 stated Resident 64 should not have been served pork since that was his dislike, and kitchen staff should follow what it says on the diet slip. A review of Resident 64's record indicated Resident 64 was admitted to the facility on [DATE], with diagnoses which included end-stage renal disease (a condition in which kidneys cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-26 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented, when: 1. For Resident 47, a black stand fan in the resident's room was observed with dust accumulated on the front and back guard covers; and 2. For Resident 287, one used plastic urinal was found inside the resident's personal belonging's storage closet. These failures had the potential to increase the spread of pathogens (germs) and infections to residents which could lead to serious illness. Findings: 1. On June 23, 2025, at 10:55 a.m., during a concurrent observation and interview with Certified Nursing Assistant (CNA) 1 in Resident 47's room, a black stand fan was observed with black and gray debris accumulated on the front and back guard covers. CNA 1 stated it was dust, and the fan should have been cleaned. On June 25, 2025, Resident 47's record was reviewed. Resident 47 was admitted to the facility on [DATE], with diagnoses which included respiratory failure with tracheostomy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-26 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident's wheelchairs were maintained in a safe operating condition, for two of 15 residents (Residents 45 and 70). These failures had the potential to result in injury to the residents. Findings: 1. On June 24, 2025, at 1 p.m., a record review for Resident 45 was admitted to the facility on [DATE], with diagnoses which included spinal stenosis (the spaces inside the bone become too small), aftercare following joint replacement surgery and diabetic neuropathy (type of nerve damage that occurs with diabetes). A review of Resident 45's Minimum Data Set (MDS - a resident assessment tool), dated June 3, 2025, included a Brief Interview for Mental Status (BIMS) score of 15 (cognitive intact). On June 24, 2025, at 1:58 p.m., an interview and concurrent observation with Resident 45 was conducted. Resident 45 stated the wheelchair he was using was broken including the left-hand break which does not lock up, the left-hand armrest was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-04 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure care and treatment was provided timely, for one of five residents reviewed (Resident 1), when Resident 1 had an elevated pulse rate (heart beat per minute {BPM}) and decreased oxygen saturation ({O2 Sat} - the amount of hemoglobin carrying oxygen within the blood). The failure had the potential for a delay in the care and treatment and affect the resident's overall health condition of Resident 1. Findings: On May 22, 2025, at 1210 p.m., an unannounced visit was conducted to the facility to investigate a complaint regarding quality of care. A review of Resident 1 ' s medical records titled, Resident Information, dated May 23, 2025, indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis of respiratory failure (respiratory system is unable to adequately provide oxygen to the body) with hypoxia (low blood oxygen). A review of Resident 1 ' s Progress Notes, dated December 26, 2024, at 1:48 a.m., by Licensed Vocational Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-22 · tag F0741 — failed to have staff trained for behavioral health — patternEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based an observation, interview, and record review, the facility failed to ensure trained staff were utilized to provide one on one (1:1) supervision of a resident with wandering behavior, for one of four sampled residents (Resident 4). This failure resulted to untrained staff providing 1:1 supervision to Resident 4 and had the potential for wandering residents to experience physical and psychosocial harm due to lack of training to handle residents with wandering behavior. Findings: On April 22, 2025, at 9:35 a.m., an unannounced visit to the facility was conducted to investigate complaints regarding quality of care. On April 22, 2025, at 12:15 p.m., an interview was conducted with Certified Nursing Assistant (CNA) 3. CNA 3 stated the housekeeping staff began to be utilized to provide 1:1 supervision to Resident 4 in April 2025. CNA 3 further stated she believe the housekeeping staff did not have training how to handle at-risk residents or provide 1:1 supervision (sitter) or residents. CNA 3 further stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one on one (1:1) supervision was provided according to the physician's order and plan of care, for one of four residents reviewed (Resident 4) when there was no assigned sitter (staff to supervise the resident's whereabouts) to monitor Resident 4's wandering behavior. This failure had the potential to result in Resident 4 wandering out of the facility, leading to potential physical or psychosocial harm. Findings: On April 22, 2025, at 9:35 a.m., an unannounced visit to the facility was conducted to investigate complaints regarding quality of care. On April 22, 2025, at 12 p.m., during an interview with Certified Nursing Assistant (CNA) 2, CNA 2 stated there were situations where there was not a sitter for Resident 4 which was reflected as blank in the assignment sheet. CNA 2 further stated administration would ask staff to keep an eye on Resident 4 until someone was able to come in and sit with Resident 4. CNA 2 stated keep an eye on a resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection prevention and control practices were implemented when Certified Nursing Assistant (CNA) 1 did not perform hand hygiene after provision of care to a resident and after touching the linen cart. These failures had the potential to spread infection among the vulnerable residents of the facility. Findings: On April 22, 2025, at 9:35 a.m. an unannounced visit was conducted to investigate a infectious disease outbreak. On April 22, 2025, at 9:50 a.m. CNA 1 was observed exiting room [ROOM NUMBER] (resident's room). CNA 1 was observed to remove her gloves outside of room [ROOM NUMBER], then touched the linen cart in the hallway outside of room [ROOM NUMBER]. CNA 1 did not perform hand hygiene when she exited the resident's room. CNA 1 entered room [ROOM NUMBER] again without performing hand hygiene. In a concurrent interview, CNA 1 stated, Sorry, I should have used the hand sanitizer to prevent spreading germs. On April 22, 2025,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure physician's orders were followed, for one out of four residents (Resident 4) when Resident 4's blood sugar of 403 mg/dl (milligram/decilitier - unit of measurement) was not reported to the physician according to Resident 4's physician's order. This failure had the potential for Resident 4 to have abnormal blood sugar not controlled or managed and could affect the resident's overlal health condittion. Findings: On March 3, 2025, at 11 a.m., an unannounced visit was conducted at the facility to investigate a complaint regarding quality of care. On March 3, 2025, at 1 p.m., Resident 4 was observed sitting on the edge of the bed. In a concurrent interview with Resident 4, he stated he was unhappy with his care. On March 3, 2025, at 1:05 p.m., Resident 4's record was reviewed. indicated Resident 4's admission Record, indicated Resident 4 was admitted to the facility on [DATE], with diagnoses which included diabetes mellitus (abnormal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure proper infection prevention and control standards were followed, when three direct care staff members were noted to have artificial nails. This failure had the potential to result in the transmission of healthcare-associated infections to the vulnerable immunocompromised residents. Findings: On January 7, 2025, at 9:30 a.m., an unannounced visit was made to the facility to investigate a complaint of quality of care and infection control and one facility reported incident of gastrointestinal outbreak. On January 7, 2025, at 1:10 p.m., a concurrent observation and interview was conducted with Certified Nursing Assistant (CNA) 1. CNA 1 was observed coming out of a resident's room and had long decorative artificial nails. CNA 1 stated the staff were not allowed to have long artificial nails. CNA 1 stated she should not wear artificial nails because of infection control reasons. On January 7, 2025, at 1:15 p.m., a concurrent observation and interview was conducted with Licensed Vocational Nurse (LVN) 1. LVN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure an environment free of accident hazard was provided, for one of three residents (Resident 1) reviewed for elopement (resident leaves the facility without authorization or supervision necessary for his safety) when the door alarm was not activated. This failure had the potential for Resident 1 to be able to leave the facility undetected, which could lead to repeated elopement and have subsequently result in accidents, injuries or even death to the resident. Findings: On November 5, 2024, at 9 a.m., an unannounced visit was conducted at the facility to investigate an incident of elopement. On November 5, 2024, at 9:30 a.m., during a concurrent observation and interview with the Director of Staff Development (DSD) in hallway 200, the exit door was observed with a red alarm equipment attached to the inner side of the door. The door alarm was tested by opening the door and did not hear any alarm sound come off. The DSD stated the door…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-30 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a comfortable and home like environment was provided when: 1. The room and hallway temperatures exceeded 81degrees Fahrenheit (F), for five of seven sampled resident (Resident 1, 2, 3, 4, and 7). In addition, the facility failed to report an unusual occurrence of disruption of services when the facility's airconditioning unit was not working. This failure resulted in discomfort and had the potential to for the resident to experience dehydration (loss of body fluids), heat stress (condition where the body is under stress from overheating), and heat stroke (when the body cannot control its temperature); and 2. The carpets in the resident's hallways and through-out the facility were observed to be dirty with multiple areas of dark black circular stains. This failure had to potential to affect resident's physical and emotional condition. Findings: On July 25, 2024, at 2:20 p.m., an unannounced visit was conducted to investigate a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide incontinent care, for two of twelve residents reviewed, (Residents 11 and 12), when the residents was left in their soiled diaper for a long period of time. This failure resulted in a delay of care needs and had the potential of a negative impact on their self-esteem. Findings: On July 26, 2024, at 10:55 a.m., a concurrent observation and interview with Resident 11 was conducted. Resident 11 was observed lying in bed watching television. Resident 11 stated she had been at the facility for two weeks and she was left wet for over 10 minutes last week until someone finally came to assist her. Resident 11's facility medical record was reviewed. Resident 11 was admitted on [DATE], with diagnoses which included myocardial infarction (blockage of blood flow to the heart), pneumonia (infection that inflames the air sacs of the lungs), cirrhosis of the liver (chronic liver damage), hear failure (chronic condition which the heart don't pump…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-04 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain environmental conditions that could keep insects from entering the building, as evidenced by one window screen was missing, other screens were observed to have tears and gaps, and the entrance and exit doors also had gaps large enough for a fly or other insect to enter the facility. This failure could result in insects coming in to the resident's rooms and other areas of the facility frequented by the residents which could potentially cause health problems to vulnerable residents. Findings: On June 3, 2024, at 8:15 a.m., an unannounced visit was made to the facility for a Quality-of-care issue. On June 3, 2024, at 11:00 a.m., an interview was conducted with the Maintenance Supervisor (MS), the MS stated he tours the outside of the facility once a month, to ensure all doors latch and close entirely with no visible gaps or openings. On June 3, 2024, at 11:05 a.m., a concurrent observation of the front door, and interview with the MS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure treatments were provided upon admission for one of three sampled residents' (Resident 1) wounds located on the right lower extremity (back of the right leg) and left achilles. This failure has the potential to result in worsening of the wounds, which could negatively affect the health status of Resident 1. Findings: A review of Resident 1's admission record indicated the resident was admitted to the facility on [DATE], and discharged on March 18, 2024, with diagnoses that included non-traumatic intracerebral hemorrhage (bleeding in the brain), diabetes mellitus (inability to control blood sugars), and end stage renal disease. A review of Resident 1's admission skin assessment dated [DATE], indicated under the section labeled Skin Integrity, (signed by Wound Nurse 2 on March 16, 2024), Patient admitted into facility with the following: -Unstageable pressure injury to sacrococcyx (tail bone) 13.0x10.0xUTD (measurements). Light serosanguineous (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-14 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the following: 1. A multidose bottle of oxycodone (controlled narcotic medication) was dispensed in a readily accountable container. This failure increased the risk for diversion of a controlled medication. 2. A routine fentanyl patch (medication used in the management and treatment of chronic pain) was made available for one of three sampled residents (Resident 2). This failure has the potential to negatively affect the resident's pain management. Findings: 1. On January 16, 2024, at 10:55 a.m., during a concurrent observation and interview with Licensed Vocational Nurse (LVN1), at the medication cart for the subacute unit, observed a multidose bottle of oxycodone (a controlled narcotic pain medication) liquid solution 100mg (milligram- a unit of measure)/5ml (milliliters- a unit of measure) with an expiration date of March 2026. The bottle was nontransparent with no graduations noted on the sides of the bottle to verify amount…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure medications to treat scabies (contagious skin infestation caused by an itch mite) were administered according to the physician's orders, for two of eight residents (Residents 1 and 2), when: 1. The oral medication Ivermectin (medication given by mouth to treat scabies) was not administered to Resident 1 on December 18 and 19, 2023; and 2. The medication Elimite topical cream (brand name for permethrin- medication applied to the skin to treat scabies) was not administered timely for Resident 2. These failures had the potential to result in insufficient and/or ineffective treatment of scabies for Residents 1 and 2. Findings: 1. On January 2, 2024, at 10:42 a.m., an unannounced visit was conducted at the facility for a facility reported incident regarding a scabies outbreak. On January 2, 2024, beginning at 10:57 a.m., the infection Preventionist (IP) was interviewed. The IP stated Resident 1 had a rash in October 2023 and received treatments for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure an allegation of abuse was reported to the State Survey Agency (CDPH-California Department of Public Health) within two hours or immediately after the facility was aware of the abuse allegation, for one of three sampled residents (Resident 1). This failure had the potential to delay the identification and implementation of appropriate actions and place Resident 1 at risk for further injury. Findings: On October 13, 2023, at 10:00 a.m., an unannounced visit was conducted to the facility to investigate an allegation of abuse. On October 13, 2023, Resident 1's record was reviewed. Resident 1 was admitted to the facility on [DATE], with diagnoses which includes anxiety disorder (persistent and excessive worry that interferes with daily activities), schizophrenia (a mental health condition), bipolar disorder (unusual shifts in a person ' s mood, energy and concentration), and major depressive disorder (loss of interest in activities).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-12 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a final report for investigation of an injury of an unknown origin was provided to the California Department of Public Health (CDPH), within five working days from the time injury was identified, for one of three residents (Resident A) reviewed for abuse. This failure had the potential to result in a delay of the implementation of the appropriate action and the provision of protection to the residents of the facility and placed Resident A at risk for further abuse. Findings: On August 7, 2023, at 1 p.m., an unannounced visit to the facility was conducted to investigate a facility reported incident of an injury of unknown origin. On August 7, 2023, at 1:10 p.m., an interview was conducted with the Director of Nursing (DON). She stated a facility staff observed Resident A with swelling to her left ankle and reported it to the licensed nurse on July 19, 2023. She stated an x-ray (a digital picture taken inside the body) was ordered by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-08-27 · tag F0688 — failed to keep residents mobile / prevent decline — patternProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. On August 23, 2021, at 3:37 p.m., Resident 1 was observed lying in bed, not verbally responsive. Resident 1 was observed to have contractures on his right hand. On August 26, 2021, the record of Resident 1 was reviewed. Resident 1 was readmitted to the facility on [DATE], with diagnoses which included quadriplegia (weakness of arms and legs). The MDS, dated March 15, 2021, indicated, .Functional Limitation in Range of Motion .Impairment of both sides .Upper extremity (shoulder, elbow, wrist, hand) .Lower extremity (hip, knee, ankle, foot) . The quarterly MDS, dated [DATE], indicated, .Functional Limitation in Range of Motion .Impairment on both sides . A physician's order dated, August 28, 2020, indicated, .Continue gentle ROM . A document titled, IDT (Interdisciplinary Team) Care Plan Conference, dated June 22, 2021, indicated, .No RNA (restorative nursing assistant) at this time, will refer to therapy for eval (evaluation) and splint recommendations . There was no documented evidence the physician was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-27 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure medications were properly stored and disposed when: 1. One licensed nurse (LN) was observed disposing the sorbitol liquid medication (medicine to treat constipation) in a regular trash bin inside the resident's room. 2. Multiple non-controlled medications were observed not properly disposed or placed in authorized collection receptacles for proper destruction. These failures had the potential for accidental poisoning or possible environmental contamination to occur. 3. Expired medications were stored in the treatment cart and medication storage room readily available for use. This failure had the potential for residents to receive expired medication with less potency and efficacy. Findings: 1. On August 25, 2021, at 8:32 a.m., during a medication administration observation with Licensed Vocational Nurse (LVN) 3, LVN 3 was observed disposing 30 ml (milliliter- unit of measurement) of sorbitol in the trash can in the resident's room. In a concurrent interview with LVN 3, he verified he disposed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2a. On August 23, 2021, at 9:36 a.m., Resident 6 was observed to be awake, lying in bed and not verbally responsive. Resident 6 was observed to have a tracheostomy (surgical opening created at the front of neck to help a person breathe). Resident 6 was observed to be connected to a ventilator (a machine that provides ventilation by moving breathable air into and out of the lungs) through the tracheostomy. A [NAME] tubing of approximately one and a half feet long was observed to be connected to the tracheostomy tube. The bottom end of the suction valve of the [NAME] tubing was observed to not have a protective cap. On August 25, 2021, the record of Resident 6 was reviewed. Resident 6 was admitted to the facility on [DATE], with diagnoses which included respiratory failure (lung failure). The Order Summary Report, for August 2021, included a physician's order, dated March 7, 2018, which indicated, .Suction PRN (as needed) for retained or increased secretions . 2b. On August 24, 2021, at 9:30 a.m., Resident 14 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the call light was within reach, for one of 23 residents reviewed (Resident 8). This failure had the potential for Resident 8 to not receive timely care and assistance from staff. Findings: On August 24, 2021, at 9:14 a.m., and 11:41 a.m., Resident 8 was observed lying on a geri-chair (large padded chairs with wheeled bases used to assist resident with limited mobility). The geri-chair was observed on the right side of the bed and the call light was observed on the left side of the bed not within Resident 8's reach. On August 24, 2021, at 11:41 a.m., during an interview with Resident 8, she stated she would press the call light button when she needed assistance. When Resident 8 was asked to call for staff assistance, she stated she could not find the call light. On August 24, 2021, Resident 8's record was reviewed. Resident 8 was admitted to the facility on [DATE], with the diagnoses which included history of fall and fracture…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for three of six residents reviewed for Advance Directives (AD - a written instruction regarding the provision of health care when the individual is incapacitated) (Residents 6, 43, and 48), the facility failed ensure: 1. For Resident's 6 and 43, written information regarding formulating an AD were provided to the resident and/or the resident's representative (RR); and 2. For Resident 48, a follow up with the RR was conducted regarding obtaining a copy of the resident's AD. These failures had the potential to result in not determining and/or following the residents' wishes related to the provision of medical treatment and health care services when the residents become unable to make decisions for themselves. Findings: 1a. On August 24, 2021, Resident 43's record was reviewed. Resident 43 was initially admitted to the facility on [DATE], with diagnoses which included atrial fibrillation (an irregular and often rapid heart rate). The Advance Directive/DPAHC (Durable Power of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0635 — isolatedProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure timely coordination with the resident and/or the family member (FM) to obtain the list of home medications upon admission, for one of one resident reviewed (Resident 273). This failure resulted in the delay of Resident 273's administration of her home medications necessary for the continuity of care in the facility. Findings: On August 24, 2021, at 2:43 p.m., an interview with Resident 273 and her FM was conducted. She stated she was admitted to the facility on [DATE]. Resident 273 stated she had not received her home medications since admission. Resident 273's FM provided the list of home medications for Resident 273. The following were Resident 273's home medications: - Levothyroxine (medication to treat an underactive thyroid) 100 mcg (microgram -unit of measurement); - Oxybutynin chloride (medication to treat symptoms of overactive bladder) 5 mg (milligram -unit of measurement); - Amlodipine 5 mg (medication to treat high blood pressure); -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop a plan of care (POC) when the resident (Resident 1) was assessed to have limitations of his lower and upper extremities, for one of six residents reviewed for range of motion (ROM- movement of joints) and restorative nursing care. This failure had the potential for Resident 1 to not receive timely treatment and interventions which could result in further decline with mobility and range of motion. Findings: On August 23, 2021, at 3:37 p.m., Resident 1 was observed lying in bed, not verbally responsive. Resident 1 was observed to have contractures (tightening of the muscles and skin leading to a deformity and rigidity of joints) on the right hand. On August 26, 2021, the record of Resident 1 was reviewed. Resident 1 was readmitted to the facility on [DATE], with diagnoses which included quadriplegia (weakness or paralysis of both arms and legs). The Minimum Data Set (MDS-assessment tool), dated March 15, 2021, indicated, .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the plan of care (POC) was updated or revised, for one of 23 residents reviewed (Resident 58), when the resident had a physician's order perform range of motion exercises. This failure had the potential to result in a delay of the implementation of appropriate interventions to address the care and treatment for Resident 58. Findings: On August 24, 2021, at 9:49 a.m., Resident 58 was observed in bed in a semi-sitting position and unable to move his right upper and lower extremities. In a concurrent interview with Resident 58, he stated he did not receive any exercises for the weakness in his right side of the body. He stated he wanted to receive exercises for his right-sided body weakness. On August 26, 2021, Resident 58's record was reviewed. Resident 58 was admitted to the facility on [DATE], with diagnoses which included cerebrovascular accident (stroke) with right-sided weakness. The Order Summary Report, dated August 26, 2021,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the medication was administered as ordered by the physician, for one of four residents reviewed during medication administration observation (Resident 19). This failure had the potential for Resident 19 to not receive the intended therapeutic effect of the medication. Findings: On August 25, 2021, at 8:50 a.m., an observation of medication administration was conducted with Licensed Vocational Nurse (LVN) 1 for Resident 19. LVN 1 was observed administering one tab of Oyster 500 mg (milligram - unit of measurement) to Resident 19. On August 25, 2021, a review of Resident 19's record indicated he was admitted to the facility on [DATE], with diagnoses which included, muscles weakness and vitamin D deficiency (low vitamin D level). The Order Summary Report, dated October 1, 2020, indicated, .Oyster Shell Calcium/Vitamin D Tablet 500-200 MG-UNIT (supplement) .Give 1 tablet by mouth two times a day for /Vitamin D deficiency . On August…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-08-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide care and treatment per professional standards of practice, for two of 23 residents reviewed (Residents 22 and Resident 5) when: 1. For Resident 22, the multiple discolorations on both hands and forearms were not assessed and monitored. This failure had the potential for a delay in the necessary care and treatment for Resident 22; and 2. For resident 5, there was no consistent blood sugar monitoring when the resident was receiving diabetic medications and had frequent episodes of refusing meals. This failure had the potential for a delay in the identification of abnormal blood sugar levels which could lead to a compromised health condition. Findings: 1. On August 23, 2021, at 11:25 a.m., Resident 22 was observed in the hallway sitting in the wheelchair. Resident 22 was observed to have purplish skin discolorations on top of both hands and forearms. On August 24, 2021, at 10:55 a.m., a concurrent observation and interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-08-27 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the emergency kits (e-kit- an emergency storage box containing a small quantity of critical medications used in emergent situations) were replaced within seventy-two hours according to the facility's policy and procedure. This failure had the potential to result in a delay in the administration of medications. Findings: On August 26, 2021, at 9:30 a.m., during the medication room inspection with Registered Nurse (RN) 1, one intramuscular (IM - injection through the muscle) e-kit was observed with red zip ties. The IM e-kit included a document which indicated it was opened on August 21, 2021. In a concurrent interview, RN 1 stated the red zip ties on the e-kit indicated it was opened and medications were removed from the opened e-kit. RN 1 stated the pharmacy should have been notified for a replacement of the opened e-kit as soon as possible. On August 26, 2021, at 10:54 a.m., an interview with the Director of Nursing (DON) was conducted. The DON stated the facility should have called the pharmacy to replace opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Medication Regimen Review (MRR - process by which a consultant pharmacist reviews all medications the resident is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy) recommendations were acted upon timely, for one of five residents reviewed for unnecessary medications (Resident 58), when the recommendation to recheck the potassium (electrolyte which helps the nerves to function and muscles to contract) level was not referred to the physician. This failure had the potential to result in the delay with the provision of treatment and the monitoring of the potassium level for Resident 58. Findings: On August 26, 2021, Resident 58's record was reviewed. Resident 58 was admitted to the facility on [DATE], with diagnoses which included hypertension (elevated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure psychotropic medications (medications to manage mood disorders) were necessary in managing mental and mood disorders, for two of five residents reviewed for unnecessary medications (Residents 60 and 8) when: 1. For Resident 60, the physician or psychiatrist (specializes on mental illness) did not evaluate the resident prior to the use of duloxetine (a medication to treat mood disorder). There was no behavior monitoring for the use of duloxetine. In addition, the facility did not follow through with the physician's recommendation for psychiatric evaluation for Resident 60; and 2. For Resident 8, a periodic evaluation for the continued use of sertraline (medication to treat mood disorder) was not completed by a physician or health care practitioner. In addition, there was also no plan of care developed for the use of sertraline. These failures had the potential for Residents 60 and 8 to receive unnecessary psychotropic medications.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the physician was notified of the abnormal laboratory test results for potassium (electrolyte which helps the nerves to function and muscles to contract) and platelets (blood cells which help form clots to stop bleeding), for one of 23 residents reviewed (Resident 58). This failure had the potential for a delay in the care and treatment for Resident 58. Findings: On August 26, 2021, Resident 58's record was reviewed. Resident 58 was admitted to the facility on [DATE], with diagnoses which included hypertension (elevated blood pressure) and atrial fibrillation (irregular heartbeat). The Order Summary Report, dated August 26, 2021, included the following physician's orders: - Potassium Chloride ER (extended release [medication to treat low potassium level]) Capsule Extended Release 10 MEQ (milliequivalent - unit of measurement) Give 1 (one) capsule by mouth two times a day .; date ordered on March 2, 2021; - Bumetanide (diuretic - medication to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a diagnostic procedure was provided in a timely manner, for one of 23 residents reviewed (Resident 48), when a CT (computer tomography - a radiologic procedure to get detailed images of the body) scan was not completed as ordered by the physician. This failure had the potential for the delay in the treatment and management of Resident 48's pain. Findings: On August 24, 2021, at 9:13 a.m., Resident 48 was observed sitting in a wheelchair. In a concurrent interview with Resident 48, he stated he had pain on his shoulder and neck. Resident 48 was observed to be unable to lift both arms above his shoulders. He stated there was pain and stiffness. On August 25, 2021, at 9:10 a.m., Resident 48 was observed sitting in a wheelchair. In a concurrent interview with Resident 48, he stated both shoulders still hurt. On August 26, 2021, Resident 48's record was reviewed. Resident 48 was admitted to the facility on [DATE], with diagnoses which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-27 · tag F0777 — isolatedProvide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the result of an electrocardiogram (EKG/ECG - a test to check the electrical activity of the heart) was reported to the physician, for one of 23 residents reviewed (Resident 48). This failure resulted in the delay in the identification and notification to the physician of an abnormal EKG result. In addition, this failure had the potential for a delay in the initiation of appropriate treatment for Resident 48. Findings: On August 26, 2021, Resident 48's record was reviewed. Resident 48 was admitted to the facility on [DATE], with diagnoses which included hypertension (elevated blood pressure). The physician's progress notes, dated August 17, 2021, indicated, .Doing patient exam today it was noted that he is having ectopic beats (irregular heart beat) in his heart rhythm. Patient denies having any chest pain, will order EKG . The physician's order, dated August 17, 2021, indicated, EKG. The EKG result, dated August 19, 2021, indicated, ABN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.2 | -0.2 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 1 of 5 | 2.7 | -1.7 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 341 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 341; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| SATO, AMI | Individual | CORPORATE DIRECTOR | since 09/09/2024 |
| WILLITS, ADAM | Individual | CORPORATE DIRECTOR | since 02/01/2022 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | since 02/01/2022 |
| JERGENSEN, JEREMY | Individual | CORPORATE OFFICER | since 01/01/2024 |
| KEETCH, CHAD | Individual | CORPORATE OFFICER | since 03/01/2011 |
| JKMZ HOLDINGS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | since 02/01/2022 |
| TWOMAGNETS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | since 02/01/2022 |
| GUERRA, MONICA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/01/2022 |
| MOSHIRI, KOUROSH | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/29/2024 |
| PORT, BARRY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 09/04/2025 |
| ENSIGN SERVICES INC | Organization | ADP OF THE SNF | since 03/29/2021 |
| KENSETT J. MOYLE III, AN INDIVIDUAL AND THE HUMPHREVILLE FAMILY TRUST | Organization | ADP OF THE SNF | since 05/01/2026 |
CMS files one row per role, so the 14 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555742. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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