Panorama Gardens Nursing And Rehabilitation Center
9541 Van Nuys Blvd., Panorama City, CA 91402 · For profit - Limited Liability company · 151 certified beds · (818) 893-6385 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (34% vs 45% nationally) — better care continuity
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (56) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $28,369 in federal fines (most recent 2025-08-28)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 11.2% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.5% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.2% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 6.5% | 7.3% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.8% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 8.8% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 10.3% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.3% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 3.9% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.3% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 91.4% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.7% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 6.7% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.43 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.09 | 1.57 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
38.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 212 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 68.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 139 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 76% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 38.5%CMS range 30.3–44.9 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.7%CMS range 8.7–14.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 68.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 59.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 66.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 99.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.5%CMS range 5.9–11.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.16 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 151 beds and averages 141.3 residents a day — about 94% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.87 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.34 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.58 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.62 hrs/resident/day on weekends vs 3.97 on weekdays — 9% thinner on weekends. RN hours go from 0.36 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 34% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
56 citations, most serious first. The 13 most serious are shown; the remaining 43 are one tap away and print in full.
- Immediate jeopardy · Jcited beforedisputed · IIDR2024-06-12 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that one of six sampled residents (Resident 1) was kept free from significant medication error (the administration of medication, or omission of a medication that endangers the health and safety of a resident), when on 5/30/2024, Student Nurse 1 (STU 1) administered medications to Resident 1 that were intended for a different resident (Resident 2). This deficient practice resulted in Resident 1 receiving three (3) medications that were intended for Resident 2 and placed Resident 1 at increased risk of severe health complications including hallucinations (false perception; the experience of seeing, hearing, feeling, or smelling something that does not exist), mood changes (such as agitation [feeling of irritability or restlessness]), and could possibly lead to hospitalization or death. On 6/10/2024 at 4:40 p.m., the State Survey Agency (SSA) called an Immediate Jeopardy (IJ - a situation in which the facility's noncompliance with one or more…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-08-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two of two sampled residents (Resident 69 and Resident 13), who were investigated under the pressure ulcer (PU - damage to an area of the skin caused by prolonged pressure or friction, often over bony areas like the tailbone, heels or elbows) care area, received care consistent with professional standards of practice by failing to: 1. Prevent the worsening of a Stage Two (2) (an open, shallow wound that has damaged the epidermis [top layer of the skin] and the dermis [middle layer of the skin], with the fluid-filled blister appearing as a ruptured or intact blister containing fluid) fluid-filled blister (a painful skin condition where fluid fills a space between layers of skin) on Resident 69's left heel, initially identified on 8/22/2025. The facility failed to: a. Offload (to reduce or remove pressure on the affected area to promote healing and prevent further damage) Resident 69's left heel to relieve pressure and prevent the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-08-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services to maintain range of motion (ROM- full movement potential of a joint) and mobility (ability to move) for two of four sampled residents (Resident 13 and Resident 69) reviewed under the Position/Mobility care area by failing to: 1. Provide Resident 13 with ROM exercises to both arms and legs following the identification of ROM limitations on the initial Joint Mobility Evaluation (JME- brief assessment of a resident's ROM in each joint of both arms and legs), dated 3/18/2025. 2. Implement interventions including ROM exercises and the use of devices to prevent further ROM loss and ensure skin protection after worsening ROM was identified in Resident 13's left-hand fingers progressing from no ROM limitation (means 100 percent [%] range intact) to severe ROM limitation (zero [0] to 25% - means the joint can only move through a minimal portion of its normal, healthy range - a measurement of zero would mean the joint has no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-12 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the needed resident-centered (an approach that puts the individual's needs, preferences and well-being at the heart of their care plan) care and services for three of four sampled residents (Resident 1, 3, and 4) by failing to: 1. Implement the facility's significant change in condition policy by not having documented evidence that a change in resident's condition was completed when a skin discoloration was identified on 5/23/2026 for Resident 1. This deficient practice had the potential to place Resident 1 at risk of not receiving appropriate care due to inaccurate and incomplete resident medical care information. 2. Notify Resident 3's physician after the resident refused scheduled hydralazine (medication used for hypertension [high blood pressure- the force of the blood pushing on the blood vessel walls is too high]) administration on 6/2/2026, 6/3/2026, and 6/4/2026. This deficient practice had the potential to result in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan (a document that summarizes a resident's needs, goals, and care/treatment) for one of four sampled residents (Resident 1), who was identified to have a skin discoloration on 5/23/2026. This deficient practice had the potential to negatively affect the delivery of care and services to Resident 1.Findings: During a review of Resident 1's Face Sheet, the Face Sheet indicated the facility admitted Resident 1 on 11/19/2025 with diagnoses that included cerebral infarction (stroke- loss of blood flow to a part of the brain), need for assistance with personal care, unspecified dementia (a progressive state of decline in mental abilities), age-related cognitive decline (the gradual loss of thinking skills). During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 5/21/2026, the MDS indicated Resident 1's cognition (the mental action or process of acquiring knowledge and understanding through thought, experience and the senses) was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-12 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of four sampled residents (Resident 4) received care and services in accordance with professional standards of practice by failing to administer Resident 1's Entresto oral tablet (medication used to reduce the strain on a weakened heart by relaxing blood vessels and helping the body remove excess fluid) as prescribed by the physician. This deficient practice resulted in the administration of Entresto oral tablet which could have resulted in adverse reactions (undesired harmful effect resulting from a medication or other intervention) such as hypotension (low blood pressure) and dizziness.Findings: During a review of Resident 4's Face Sheet, the Face Sheet indicated the facility admitted Resident 4 on 6/26/2025 with diagnoses that included essential hypertension (high blood pressure [the force of the blood pushing on the blood vessel walls is too high]), ischemic cardiomyopathy (an issue with damaged heart muscle that can't pump blood well), presence of aortocoronary bypass graft (a surgical procedure used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-03 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of three sampled residents (Resident 1) received care and services in accordance with professional standards of practice by failing to complete a pain risk assessment following the identification of a new onset of pain on 5/26/2026.This deficient practice had the potential to place Resident 1 at risk for unmanaged pain, resulting in increased discomfort and suffering.During a review of Resident 1's Face Sheet, the Face Sheet indicated the facility originally admitted Resident 1 on 9/25/2021 and readmitted on [DATE] with diagnoses including diabetes (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing) and vascular dementia (a progressive state of decline in mental abilities). During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool) dated 4/9/2026, the MDS indicated Resident 1's cognitive (the mental process involved in knowing, learning, and understanding things) skills for daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-03 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain accurate medical records in accordance with accepted professional standards and practices for one of three sampled residents (Resident 1), by failing to ensure Registered Nurse Supervisor (RNS) documented an assessment conducted during a Change of Condition (COC- any noticeable or significant alteration in a person's physical health, mental status, or functional ability) on 5/26/2026.This deficient practice had the potential to create confusion regarding Resident 1's condition, care and services, and could have placed the resident at risk of receiving inappropriate or incomplete care due to inaccurate medical records documentation. During a review of Resident 1's Face Sheet, the Face Sheet indicated the facility originally admitted Resident 1 on 9/25/2021 and readmitted on [DATE] with diagnoses including diabetes (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing) and vascular dementia (a progressive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-29 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide care in a manner that promoted and maintained residents' rights for two of four sampled residents (Resident 1 and Resident 4) by: Failing to ensure Certified Nursing Assistant 1 (CNA 1) acknowledged and communicated with Resident 1 and informed Resident 1 before lowering Resident 1's head of the bed. Failing to ensure Housekeeping Staff (HK) knocked on Resident 4's door prior to entering Resident 4's room. These deficient practices had the potential to compromise Resident 1 and Resident 4's dignity, privacy, autonomy (resident's right to make their own choices), self-esteem and sense of self-worth. During a review of Resident 1's Face Sheet, the Face Sheet indicated the facility originally admitted Resident 1 on 2/15/2026 with diagnoses including encephalopathy (a broad term for any disease, damage, or malfunction that affects the brain's structure or function), morbid (severe) obesity (a complex medical disease characterized by an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the proper use of a low air loss mattress (LALM - a specialty bed that alternates pressure to help heal and prevent pressure ulcer/injuries [PU/PI- injuries that break down the skin and underlying tissue when an area of skin is placed under pressure]) by placing multiple layers of linen on top of the LALM for one of four sampled residents (Resident 1). This deficient practice had the potential to reduce the effectiveness of the LALM, increase pressure on Resident 1's skin, and place Resident 1 at risk for skin breakdown and the development of PU/PI.During a review of Resident 1's Face Sheet, the Face Sheet indicated the facility originally admitted Resident 1 on 2/15/2026 with diagnoses including encephalopathy (a broad term for any disease, damage, or malfunction that affects the brain's structure or function), morbid (severe) obesity (a complex medical disease characterized by an excessive amount of body fat that increases the risk of health problems) due to excess calories, and other reduced…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-29 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to implement its policy regarding nursing staff competency by failing to ensure that Certified Nursing Assistants (CNA) received comprehensive clinical competency skills review prior to the CNA's annual performance evaluation for one of three sampled CNAs (CNA 3). This deficient practice had the potential to result in unrecognized competency deficits and place residents at risk of not receiving necessary care and services in accordance with professional standards and their identified needs.During a concurrent interview and record review on 5/29/2026 at 12:18 p.m., with the Director of Staff Development (DSD), the DSD reviewed CNA 3's personnel file and CNA 3's C.N.A. Comprehensive Clinical Competency Review- Skills Checklist form and stated that CNA 3's clinical competency review was conducted on 1/22/2026. The DSD also reviewed CNA 3's Annual Performance Review form and stated that CNA 3's annual performance evaluation was conducted on 12/24/2025. The DSD stated that CNA 3's annual performance evaluation was conducted prior…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-04 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement its policies and procedures (P&P) for ensuring the reporting of a reasonable suspicion of a crime in accordance with Section 1150B of the Act by failing to report an allegation of staff to resident sexual abuse (non-consensual sexual contact of any type with a resident) immediately but no later than two hours to the State Agency (California Department of Public Health [CDPH]), local law enforcement (LLE) agency, or the Ombudsman (an advocate who supports residents by resolving issues related to their health, safety and well-being), for one of eight sampled residents (Resident 2). This deficient practice resulted in the delay for an onsite inspection by the CDPH to ensure the safety of Resident 2 and had the potential to result in unidentified abuse. Findings: During a review of Resident 2's admission Record, the admission Record indicated that the facility originally admitted Resident 2 to the facility on 5/21/2024 and readmitted on [DATE]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-28 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to report a change of condition to the physician and/or the resident representative for three of 28 sampled residents (Resident 10, 63, and 13) by failing to: a. Notify the physician when Resident 10's blood sugar was greater than 200 milligrams per deciliter (mg/dL, a unit of measure for blood sugars, normal reference range 80 - 130 mg/dL) as indicated in the physician's order. This deficient practice placed Resident 10 at risk of becoming hyperglycemic (high blood sugar levels) which could lead to increased thirst, headaches, blurred vision and diabetes-related ketoacidosis (DKA- a lack of insulin and a high amount of ketones causes the blood to become acidic). b. Notify the physician when Resident 63's blood sugars were consistently elevated for a period of approximately seven weeks for one (Resident 63) of 28 sampled residents. This had the potential for Resident 63 to suffer from complications related to hyperglycemia. c. Notify Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 43 citations
- Potential for harm · Ecited before2025-08-28 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement a comprehensive person-centered care plan (a document that summarizes a resident's needs, goals, and care/treatment) for four of 28 sampled residents (Resident 13, 38, 86, and 154) by failing to: 1. Develop interventions for Resident 13 to prevent further range of motion ([ROM] full movement potential of a joint) limitations upon admission on [DATE], develop interventions upon identification of severe ROM limitation (0-25 percent [%] range intact) in the left hand on 6/2/2025, and include the provision of the Restorative Nursing Aide ([RNA] nursing aide program that helps residents to maintain their function and joint mobility) program in Resident 13's care plan. These failures resulted in Resident 13's left-hand contracture (a stiffening/shortening at any joint that reduces the joint's range of motion) in a closed fist position. 2. Develop and implement care plan interventions for Resident 38's Sign-In Sheet for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-28 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to update a resident`s care plan to include pain interventions for one of two sampled residents (Resident 69) reviewed under the pressure ulcer care area after Resident 69 developed Stage Two (2) (an open, shallow wound that has damaged the epidermis [top layer of the skin] and the dermis [middle layer of the skin], with the fluid-filled blister appearing as a ruptured or intact blister containing fluid) fluid-filled blister (a painful skin condition where fluid fills a space between layers of skin) on the left heel. This deficient practice had the potential to result in inadequate management of Resident 69's pain resulting in decreased quality of life. Findings: During a review of Resident 69's admission Record, the admission Record indicated the facility initially admitted Resident 69 on 1/15/2025 and re-admitted Resident 69 on 6/26/2025 with diagnoses including type two (2) diabetes mellitus (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing), hemiplegia (paralysis [inability to move]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-28 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice by failing to: a. Implement the listed care plan intervention to raise the head of one of the sampled resident's (Resident 5) bed, while in bed, during 2 random observations. This deficient practice had the potential to result in Resident 5 having shortness of breath (difficulty breathing) and complications of congestive heart failure (CHF-a heart disorder which causes the heart to not pump the blood efficiently sometimes resulting in leg swelling).b. Follow the physician's order to notify the physician when the accucheck (blood sugar result) result was greater than (>) 200 milligrams per deciliter (mg/dL, a unit of measure for blood sugars) for one of three residents reviewed under the care area of insulin.This deficient practice had the potential to result in Resident 10 being at risk of suffering from hyperglycemia (high blood sugar…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-28 · tag F0712 — patternEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of 28 sampled residents (Resident 63) investigated for frequency of visits, was evaluated by a physician at the required intervals by failing to:1. Ensure Resident 63 was seen by the physician at least once every 60 days between the dates of 11/15/2024 and 3/01/2025. 2. Ensure Resident 63 was seen by the physician within the first 30 days after readmission, and then at 30-day intervals up until 90 days after readmission from a general acute care hospital (or simply hospital) on 4/25/2025.This had the potential for Resident 63's physician to miss addressing the beginning of Resident 63's elevated blood sugars.Findings:During a review of Resident 63's admission Record (or Face Sheet, the front page of the chart that contains a summary of basic information about the resident) the admission Record indicated the resident was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including diabetes mellitus (DM, a disorder…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-28 · tag F0837 — patternEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to establish and implement policies with clear guidance in treating a resident with elevated blood sugar levels in the months of 7/2025 and 8/2025 for one (Resident 63) of 28 sample residents. Additionally, although attempts were made to contact Resident 63's primary care physician since 8/07/2025, the licensed nurses did not speak to the doctor by phone until 8/25/2025 after the survey team inquired regarding Resident 63's elevated blood sugars for the month of 8/2025.This had the potential for Resident 63 to suffer from complications related to hyperglycemia. Findings:During a review of Resident 63's admission Record, the admission record indicated the resident was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included diabetes mellitus (DM, a disorder characterized by difficulty in blood sugar control and poor wound healing) and stroke. During a review of Resident 63's Minimum Data Set (MDS, a standardized assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-28 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure there was evidence to support the initiation of a psychotropic (drug that affects brain activities associated with mental processes and behavior, which includes but not limited to medications used to treat anxiety [a feeling of fear, dread, and uneasiness that is more intense and persistent than normal and can interfere with daily life]) for one of five sampled residents reviewed under the unnecessary medication, chemical restraints/psychotropic medications care area (Resident 12). This failure had the potential of unnecessary chemical restraint. Findings: During a review of Resident 12's admission Record, the record indicated the facility originally admitted Resident 12 to the facility on 4/14/2025 with diagnoses including psychosis (a state where a person experiences a loss of contact with reality) and post-traumatic stress disorder (PTSD, a mental health condition that can develop after experiencing or witnessing a traumatic event). During a review of Resident 12's Minimum Data Set (MDS- a federally mandated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a resident who required assistance with nail trimming was provided care and services to maintain good personal hygiene for one of four sampled residents (Resident 11). This deficient practice had the potential to result in a negative impact on the resident`s self- esteem due to an unkempt appearance. Findings: During a review of Resident 11's admission Record, the admission Record indicated the facility originally admitted the resident on 12/17/2012 and readmitted the resident on 5/16/2024 with diagnoses that included but not limited to, hypertension (high blood pressure [the force of the blood pushing on the blood vessel walls is too high]) and type two (2) diabetes mellitus (a chronic condition that affects the way the body processes blood glucose [sugar]). During a review of Resident 11's Minimum Data Set (MDS - a resident assessment tool) dated 7/01/2025, the MDS indicated that the resident`s cognitive (the mental action or process of acquiring knowledge and understanding through thought,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide an environment free from accident hazards for two of seven residents (Resident 9 and 40) investigated under the Accidents care area by failing to:1. Ensure bedside rails were not used for a resident (Resident 9) that does not require such use to prevent risk of limb entrapment which could lead to injury.2. Ensure Resident 40's bedside rails were fully covered by padding per the physician's orders.These deficient practices had the potential to place Residents 9 and 40 at an increased risk of injury and harm. Findings: 1. During review of Resident 9's admission Record, the admission Record indicated the facility originally admitted the resident on 5/09/2025 and readmitted the resident on 7/19/2025, with diagnoses including unspecified dementia (a condition where a person experiences cognitive [the mental processes involved in gaining knowledge and comprehension] decline that cannot be definitively diagnosed as a specific type of dementia) and gastroesophageal reflux disease (a condition in which stomach…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-28 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide trauma-informed care (an approach to delivering care that involves understanding, recognizing and responding to the effects of all types of trauma) to one of two residents (Resident 12) investigated under the Behavioral-Emotional care area when the resident's triggers (a psychological stimulus that prompts recall of a previous traumatic event, even if the stimulus itself is not traumatic or frightening) for his diagnosed Post-Traumatic Stress Disorder (PTSD - a disorder in which a person has difficulty recovering after experiencing or witnessing a traumatic event) were not adequately assessed and the resident's care plan (a document that outlines a patient's healthcare needs, goals, and the interventions and treatments planned to achieve those goals, serving as a roadmap for their care and facilitating communication among the healthcare team) did not include person-centered specific interventions to address the resident's PTSD.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-28 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess a resident for risk of entrapment (when a resident is trapped in the spaces in between or around the bed rails [adjustable metal or rigid plastic bars that attach to the bed that are available in a variety of types, shapes, and sizes], mattress, or bed frame), obtain an informed consent and a physician order for the use of bedside rails for one of two of residents (Resident 9).This deficient practice had the potential to place the resident at risk of accidents such as a body part being caught between the rails which could lead to injury.Cross reference with F689.Findings:During a review of Resident 9's admission Record, the admission Record indicated the facility originally admitted the resident on 5/09/2025 and readmitted on [DATE], with diagnoses including unspecified dementia (a condition where a person experiences cognitive [the mental processes involved in gaining knowledge and comprehension] decline that cannot be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-28 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one (1) of two sampled residents (Resident 52) observed received their medication on time when Resident 52 received Zenpep (a prescription medication used to treat exocrine [releasing substances through a duct to the outside of the body or into an organ] pancreatic insufficiency (EPI), a condition in which the pancreas does not produce enough enzymes to properly digest food. When taken with a meal or snack, it helps break down food and helps the body to properly absorb nutrients from food, which can relieve symptoms such as fatty stools, gas, and bloating) more than 2 hours after the scheduled time as prescribed to be taken with meals. This failure had the potential to worsen resident's health condition. Findings: During a review of Resident 52's admission Record, the record indicated Resident 52 was re-admitted on [DATE] with diagnoses including but not limited to: adrenocortical insufficiency (a condition where the adrenal glands…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately document in the medical record for one of 28 sampled resident (Resident 69) for the provision for Restorative Nursing Aide ([RNA] nursing aide program that helps residents to maintain their function and joint mobility) services on 8/26/2025. This failure resulted in inaccurate medical records for the provision of Resident 69's RNA services for sit-to-stand transfers. Findings: During a review of Resident 69's admission Record, the admission Record indicated the facility admitted Resident 69 on 6/26/2025 with diagnoses including Type 2 diabetes mellitus ([DM] disorder characterized by difficulty in blood sugar control and poor wound healing), unspecified fall, abnormalities of gait (manner of walking) and mobility, and hemiparesis (weakness of the arm, leg, and trunk on the same side of the body) following cerebral infarction (brain damage due to a loss of oxygen to the area) affecting the right dominant side. During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the interdisciplinary team (IDT- a group of health care professionals with various areas of expertise who work together toward the goals of the residents' care plan) was involved in determining whether the self-administrations was clinically appropriate for one of four sampled residents (Resident 1) who was not assessed for self-administration for the use of Imodium (used to control and relieve diarrhea) oral tablets and probiotic (a pill containing live good bacteria that can help promote a healthy balance of bacteria in the body) oral tablets that were stored at the resident's bedside.This deficient practice had the potential to result in Resident 1 unsafely administering medications and unsafely access medications stored at bedside.During a review of Resident 1's admission Record, the admission Record indicated the facility admitted Resident 1 on 5/24/2025 with diagnoses including right foot fracture (broken bone), age-related cognitive (the mental action or process of acquiring knowledge and understanding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop a comprehensive person-centered care plan (a document designed to facilitate communication among members of the care team that summarizes a resident's health conditions, specific care needs, and current treatments) for one of four sampled residents (Resident 1) addressing Resident 1's self-administration of Imodium (used to control and relieve diarrhea) oral tablets and probiotic (a pill containing live good bacteria that can help promote a healthy balance of bacteria in the body) oral tablets that were stored at the resident's bedside.This deficient practice had the potential to negatively affect the delivery of care and services.During a review of Resident 1's admission Record, the admission Record indicated the facility admitted Resident 1 on 5/24/2025 with diagnoses including right foot fracture (broken bone), age-related cognitive (the mental action or process of acquiring knowledge and understanding through thought, experience, and senses) decline, and constipation (problem with passing stool).During a review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-05 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) was treated with dignity and respect by not confirming if Resident 1 wanted to have a shower completed on 1/29/2025. This deficient practice had the potential to affect Resident 1's sense of self-worth and self-esteem. Findings: During a review of Resident 1's admission Record, the admission Record indicated the facility admitted the resident on 12/22/2024 with diagnoses including bipolar disorder (mental disorder that causes unusual shifts in mood, energy, activity levels, concentration, and the ability to carry out day-to-day tasks), major depressive disorder (mood disorder that causes a persistent feeling of sadness and loss of interest), anxiety disorder (intense, excessive, and persistent worry and fear about everyday situation), and need for assistance with personal care. During a review of Resident 1's History and Physical (H&P- a formal assessment by a healthcare provider that involves a resident interview, physical exam, and documentation of findings) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow its own policy and procedure (P&P) titled Change of Condition Reporting dated March 2024, by not reporting to the physician that the nursing staff did not obtain urine for a urinalysis (UA- test that checks your urine for signs of health issues like infections, kidney problems, and liver disease) ordered on 9/21/2024 for one of three sampled residents (Resident 1). This deficient had the potential for Resident 1 not being provided treatment based on the results of the UA, which could lead to a worsening infection, decreased quality of life and possibly death. Findings: During a review of Resident 1's admission Record dated indicated Resident 1 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes mellitus (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing), sepsis (a life-threatening condition that occurs when the body's response to an infection injures its own tissues and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the resident's responsible party (RP) 1 was informed about dental treatment recommendations for one of two sampled residents (Resident 85). This deficient practice violated the resident's and RP 1's right to make an informed decision regarding dental treatment. Findings: A review of Resident 85's admission Record indicated the facility admitted the resident on 4/17/2020 with diagnoses including Type II diabetes mellitus (a disease in which your body does not produce enough insulin needed to control sugar levels in the blood), need for assistance with personal care, difficulty walking, major depressive disorder (causes severe symptoms that affect how you feel, think, and handle daily activities, such as sleeping, eating, or working), and schizophrenia (a chronic and severe mental disorder that affects how a person thinks, feels, and behaves). The admission Record indicated RP 1 was the responsible party for Resident 85. A review of Resident 85's History and Physical (H&P) dated 5/17/2023 indicated the resident did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the call light device was within reach for one of two sampled residents (Resident 87). This deficient practice resulted in Resident 87 being unable to call a health care worker for help as needed. Findings: A review of Resident 87's admission Record indicated the resident was admitted to the facility on [DATE] with diagnoses including, Type II diabetes mellitus (a disease in which your body does not produce enough insulin needed to control sugar levels in the blood), need for assistance with personal care, and contracture unspecified joint (condition of shortening and hardening of muscles, tendons, or other tissue, often leading to joint stiffness). A review of Resident 87's Minimum Data Set (MDS - a standardized resident assessment and care screening tool) dated 8/7/2024, indicated the resident had moderate cognitive impairment (problems with a person's ability to think, learn, remember, use judgement, and make decisions). The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and update the care plan after a change of condition (an improvement or worsening of a patient's condition which was not anticipated) for one of three sampled residents (Resident 71 ). This deficient practice had the potential to result in Resident 71 receiving inadequate care and supervision at the facility. Findings: A review of Resident 71's admission Record (Face Sheet) indicated the resident was admitted to the facility on [DATE], with diagnoses including diabetes mellitus Type II (a long-term condition in which the body has trouble controlling blood sugar and using it for energy), and end stage renal disease (when the kidneys permanently fail to work). A review of Resident 71's Care Plan revised on 11/27/2023, indicated the resident had risk for episodes of hyperglycemia and hypoglycemia (when the blood sugar level is lower than normal) related to diabetes. The care plan goal for the resident was to be free from sign and symptoms of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were provided communication devices in the language that the residents were able to understand for two of two sampled residents (Resident 105 and Resident 107). These deficient practices prevented the residents from being able to communicate with the staff and had a potential to delay receiving appropriate care and treatment the residents needed. Findings: A review of Resident 105's admission Record (Face Sheet) indicated the facility originally admitted Resident 105 on 12/27/2021, and readmitted on [DATE], with diagnoses including unspecified dementia (loss of cognitive functioning, thinking, remembering, and reasoning to such an extent that the loss interferes with a person's daily life and activities), and adult failure to thrive (a decline in older adults that manifests as a downward spiral of health and ability). A review of Resident 105's Minimum Data Set (MDS- standardized assessment and care planning tool) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-29 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately assess one of three sampled residents (Resident 144) with an indwelling catheter (a flexible plastic tube inserted into the bladder that remains there to provide continuous urinary drainage) upon admission and readmission to the facility. This deficient practice had the potential to lead to the inadequate care of Resident 144. Findings: A review of Resident 144's admission Record (Face Sheet) indicated the facility originally admitted the resident on 8/5/2024, and readmitted on [DATE], with diagnoses including calculus (stone) in bladder (organ in the lower part of the abdomen that stores urine before it leaves the body), and obstructive and reflux uropathy (when the urine instead of flowing from your kidneys to your bladder, flows backward, or refluxes, into your kidneys because of an obstruction). A review of Resident 144's Licensed Nurse-Initial admission Record dated 8/5/2024, indicated the resident did not have urinary retention and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Social Services department completed their admission assessment for two of two sampled residents (Resident 29 and Resident 301). This deficient practice had the potential for delay in the delivery of care and services. Findings: a. A review of the admission record for Resident 301, it indicated the was admitted to the facility on [DATE] with diagnoses including metabolic encephalopathy (a problem in the brain), COVID-19 (acute disease caused by a coronavirus), pneumonia (lung inflammation cause by a bacterial or viral infection), need for assistance with personal care, difficulty in walking, dysphagia (difficulty swallowing), and dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities). A review of the Minimum Data Set (MDS - a comprehensive assessment and care screening tool), dated 8/19/2024 indicated Resident 301 had moderate cognitive impairment, had minimal difficulty hearing in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-23 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staffing information of the actual hours worked by licensed and unlicensed nursing staffing directly responsible for resident care per shift was posted daily on 8/23/2024. This deficient practice had the potential to keep residents and visitors unaware of the total number of staff and the actual hours worked by the staff in the facility. Findings: During an observation on 8/23/2024 at 9:05 a.m., observed posted in nurses' station 2 and subsequently at nurses' station 3, an untitled facility document indicating the facility's name dated 8/23/2024. The document posted indicated the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: 1. Night Shift (11:00 p.m. to 7:00 a.m.) a. Registered Nurses (RNs) - one RN, eight (8), scheduled total hours of work, b. Licensed Vocational Nurses (LVNs) - three LVNs, 24 scheduled total hours of work c. Certified Nursing Assistants (CNAs) - nine CNAs, 72 scheduled total hours of work 2. Morning (AM) Shift (7:00…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-17 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer medications within one (1) hour of the due scheduled time (either one hour before or one hour after) for one of three sampled residents (Resident 1). This deficient practice had the potential to result in ineffective management of Resident 1 ' s neuropathy (weakness, numbness, and pain from nerve damage, usually in the hands and feet) and anxiety (intense, excessive, and persistent worry and fear about everyday situations). Findings: A review of Resident 1 ' s admission record indicated that Resident 1 was admitted to the facility on [DATE] with diagnoses that include osteoarthritis (a degenerative joint disease, in which the tissues in the joint break down over time), major depressive disorder (a mental health condition that causes a persistently low or depressed mood and a loss of interest in activities that once brought joy), anxiety and type 2 diabetes (a condition that happens because of a problem in the way the body regulates and uses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-27 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify a resident ' s responsible party (RP) of a room change for one of three sampled residents (Resident 2). This deficient practice violated the resident ' s and resident ' s RP ' s right to be informed in advance of a room change. Findings: A review of Resident 2's admission Record indicated the facility admitted Resident 2 on 2/23/2024 with metabolic encephalopathy (a condition in which brain function is disturbed either temporarily or permanently due to different diseases or toxins in the body), dysphagia (difficulty swallowing), and cognitive communication deficit (difficulty with thinking and how someone uses language). The admission Record listed Resident 1 ' s RP as Family Member 1 (FM1 ). A review of Resident 2 ' s history and physical dated 2/25/2024 indicated Resident 2 did not have the capacity to make their own decisions. A review of Resident 2's Minimum Data Set (MDS- a standardized assessment and care planning tool) dated 2/27/2024,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services to maintain good grooming and personal hygiene for one of three sampled residents (Resident 1). This deficient practice resulted in Resident 1 having long, untrimmed toenails that had the potential to result in a negative impact on the resident`s self-esteem and self-worth. Findings: A review of Resident 1's admission Record indicated the resident was readmitted on [DATE] with diagnoses that included unspecified dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities) and type 2 diabetes mellitus (a disease that occurs when blood glucose [blood sugar] is too high). A review of Resident 1's History and Physical Examination dated 9/27/2023 indicted Resident 1 has the capacity to understand and make decisions. A review of Resident 1's Minimum Data Set (MDS- a standardized assessment and screening tool) dated 12/22/2023 indicated Resident 1's cognition (the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-06 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services to maintain good grooming and personal hygiene for two of three sampled residents (Resident 1 and Resident 2). This deficient practice resulted in Resident 1 and Resident 2 having long, untrimmed toenails with sharp edges that had the potential to result in a negative impact on the resident`s self-esteem and self-worth. Findings: a. A review of Resident 1's admission Record indicated the facility readmitted Resident 1 on 1/23/2019 with diagnoses that included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), idiopathic progressive neuropathy (refers to damage of the peripheral nerves where cause cannot be determined), and osteoarthritis (a degenerative joint disease, in which the tissues in the joint break down over time). A review of Resident 1's Minimum Data Set (MDS- a standardized assessment and screening tool) dated 1/16/2024, indicated Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-11 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident ' s rights to a dignified existence and self-determination was met for one of four sampled residents (Resident 1) when the Certified Nursing Assistant 1 (CNA 1) checked the inside of Resident 1 ' s incontinence (loss of bladder control) briefs while the resident was asleep. This deficient practice resulted in Resident 1 ' s rights being violated when the resident was not provided the opportunity to make the decision as to whether or not have her incontinence briefs checked. Findings: A review of Resident 1 ' s admission Record, indicated the resident was originally admitted to the facility on [DATE] with a readmission date of 7/23/2023; with a diagnosis of metabolic encephalopathy (a problem in the brain caused by a chemical imbalance in the blood). A review of Resident 1 ' s Minimum Data Set (MDS- a standardized assessment and screening tool), dated 8/8/2023, indicated the resident had the ability to usually understand others and has…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-02 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop a person-centered care plan (a plan for an individual's specific health needs and desired health outcomes) for one of five sampled residents (Resident 1), who was diagnosed with chronic renal failure (CRF - a condition involving a decrease in the kidneys' ability to filter waste and fluid from the blood). This deficient practice had the potential to result in a delay in or lack of delivery of care and services. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 6/2/2023 with diagnoses including kidney disease (involves a gradual loss of kidney function) . A review of Resident 1 ' s Initial History and Physical (H&P) dated 6/14/2023 indicated, CRF was included in Resident 1 ' s history. A review of Resident 1 ' s Minimum Data Set (MDS - a standardized assessment and screening tool) dated 6/7/2023, indicated the resident usually understood others and was usually understood by others. The MDS further indicated Resident 1 required extensive assistance for activities of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-02 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of five residents (Resident 1) was provided with a discharge summary that included a diagnosis of chronic renal failure (CRF - a condition in which the kidneys are damaged and cannot filter blood as well as they should). This deficient practice had the potential to result in unsafe discharge, incomplete documentation and communication of Resident 1 ' s stay in the facility. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 6/2/2023 with diagnoses including dementia (a group of thinking and social symptoms that interferes with daily functioning), anxiety disorder (persistent and excessive worry that interferes with daily activities), and kidney failure (a condition in which the kidneys lose the ability to remove waste and balance fluids). A review of Resident 1 ' s Initial History and Physical (H&P) dated 6/14/2023 indicated, CRF was included in Resident 1 ' s history. A review of Resident 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-30 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure advance directives (written statement of a person's wishes regarding medical treatment made to ensure those wishes are carried out should the person be unable to communicate them to a doctor) were documented and communicated to staff responsible for care, for six of 10 sampled residents (Resident 132, 43, 94, 77, 45, and 44). This deficient practice had the potential to delay emergency treatment or the potential to force emergency, life-sustaining procedures against the resident's personal preferences. Findings: a. A review of the admission Record indicated Resident 94 was admitted to the facility on [DATE] with a readmission date of 2/24/2021 with diagnoses that included cerebral infarction (damage to tissues in the brain due to a loss of oxygen to the area), chronic obstructive pulmonary disease (progressive lung disease), and hypertension (high blood pressure). A review of the Minimum Data Set (MDS- an assessment and care screening tool),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-30 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility: 1. Failed to consistently monitor laboratory values tied to the use of Retacrit (a medication used to increase the number of red blood cells) between 6/24/2021 and 7/19/2021 in one of five sampled residents (Residents 121). This deficient practice increased the risk that Resident 121 did not receive Retacrit per the physician's orders which could have led to health complications possibly resulting in hospitalization or death. 2. Failed to ensure Resident 8 was monitored for the side effects of Norco (Acetaminophen and Hydrocodone -an opioid combination medicine used to relieve moderate to severe pain) 10-325 mg (milligrams-unit of measurement), for one of one resident (Resident 8) investigated under the care area. This deficient practice had the potential for Resident 8 to have harmful side effects such as constipation and drug overdose. Findings: a. A review of the admission Record indicated Resident 121 was admitted to the facility on [DATE] and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-30 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe handling of medications and maintain a safe and secure storage of all medications for six of six residents (Residents 23, 57, 43, 61, 34, and 20), by: 1. Failing to ensure unopened insulin (hormone made by the pancreas that helps blood glucose to enter cells in the muscle, fat, and liver, where it is used for energy) medications for Residents 23, 57, and 43 were stored in the refrigerator, and when placed in room temperature have observed a storage period of 28 days per facility's policy. 2. Failing to ensure expired medications were removed immediately from the Medication Cart Nursing Station 2 for Residents 61, 34, and 20. These deficient practices placed the residents at risk of receiving expired and ineffective medications. Findings: During a concurrent interview and observation of the Medication Cart Nursing Station 1 with Licensed Vocational Nurse 1 (LVN 1) on 07/27/2021 at 2:12 p.m., LVN 1 confirmed the following medications: 1. Resident 23's Novolin insulin flexpen R 100, filled date…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-30 · tag F0773 — patternProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to draw a complete blood count (CBC, a laboratory blood test) every Wednesday per the physician's orders between 7/2/2021 and 7/19/2021 for one of five sampled residents (Resident 121). This deficient practice had the potential to negatively affect Resident 121's safety and well-being. Cross-reference with F757 Findings: A review of the admission Record indicated Resident 121 was admitted to the facility on [DATE] and was re-admitted on [DATE], with diagnoses that included anemia (low red blood cells) and hepatic failure (liver failure). A review of Resident 121's Minimum Data Set (MDS - a comprehensive assessment and care screening tool), dated 6/26/2021, indicated Resident 121 was cognitively (the process of acquiring knowledge and understanding through thought, experience, and the senses) intact in daily decision making skills and needed one-person limited assistance (resident highly involved in activity; staff provide guided maneuvering of limbs or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-30 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control policy and procedure by failing to: 1. Ensure that Licensed Vocational Nurse 6 (LVN 6) performed hand hygiene immediately upon leaving Resident 56's room and before using the computer in the medication cart and failing to perform hand hygiene again after using the computer and reentering Resident 56's room to proceed with setting up the tube feeding for one of one sampled resident (Resident 56). 2. Ensure staff were screened completely for signs and symptoms of Coronavirus-19 (COVID-19, an illness caused by a virus that can spread from person to person) prior to the start of their shift for two of 186 staff members as evidenced by three incomplete entries in the employee screening log on 7/26/2021, 7/27/2021, and 7/28/2021. 3. Ensure the Certified Nursing Assistant 2 (CNA 2) performed hand hygiene before moving from a contaminated body site to a clean body site during perineal care for one of one resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-30 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement the baseline care plan for one of one sampled resident (Resident 124) who had a baseline care plan that identified resident-specific interventions in regards to resident's bowel and bladder incontinence care. This deficient practice had the potential for Resident 124's wound to her coccyx (tail bone) area to worsen when facility staff was unable to provide a thorough perineal care. Findings: A review of Resident 124's admission Record indicated the resident was admitted on [DATE] with diagnoses included sepsis (an inflammation throughout the body due to bloodstream infection), urinary tract infection (UTI-infection that affects part of the urinary tract [kidneys, ureters, urinary bladder and the urethra]), hemiplegia (total or partial paralysis on one side of the body) and hemiparesis (weakness on one side of the body) following cerebral infarction (damage to tissues in the brain due to a loss of oxygen to the area) affecting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper pressure ulcer preventative measures were in place by not following the manufacturer's instructions for an alternating pressure mattress (alternating pressure therapy uses pressure redistribution to stimulate blood flow, blood nourishes the skin in which air cells on the mattress slowly inflate and deflate under the patient at a predetermined or adjustable cycle time. This allows time for blood flow to reach the skin healing and skin breakdown or bedsores) for one (Resident 78) of three residents investigated for pressure ulcers. This deficient practice placed the resident at risk for discomfort, development of pressure injuries, and delayed wound healing. Findings: A review of the admission Record indicated Resident 78 was admitted to the facility on [DATE] and was re-admitted on [DATE], with diagnoses that included diabetes mellitus (high blood sugar) and sacral region (a triangular bone in the lower back formed from fused…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a pad alarm (sensor that alerted caregivers when a resident was getting up from bed or chair) was placed on the wheelchair per physician order, for one of one sampled residents (Resident 127). This deficient practice placed Resident 127 at risk for falls and serious injuries that included possible fractures (break in the bones) and bleeding. Findings: A review of the admission Record indicated Resident 127 was admitted to the facility, on 9/12/2018 and readmitted on [DATE], with diagnoses that included, but not limited to, dementia (group of symptoms affecting memory, language, problem-solving, and other thinking abilities) with behavioral disturbance, falls, abnormalities of gait (pattern of walking or moving on foot) and mobility. A review of the History and Physical, dated 7/13/2021, indicated Resident 127 did not have the capacity to understand and make decisions. A review of the Physician's Order, dated 7/13/2021, indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-30 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow professional standards of practice for suprapubic catheter (device that is inserted into the bladder to drain urine through a small cut made in the lower abdomen) care for one of one sampled resident (Resident 77) by failing to: 1. Ensure cloudy urine full of sediments (gritty particles in urine) and leakage in the urinary drainage bag was treated appropriately. 2. Secure the catheter (flexible tube inserted into the bladder to drain urine) tubing to Resident 77's thigh for stabilization as ordered by physician. These deficient practices had the potential to result in a urinary tract infection (UTI - an infection in any part of the urinary system) for Resident 77. Findings: A review of the admission Record (Face Sheet) indicated Resident 77 was admitted into the facility on 5/22/2002 and readmitted on [DATE] with diagnoses that included, but not limited to, UTI and neuropathic bladder (loss of bladder control caused by neurologic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Licensed Vocational Nurse 8 (LVN 8) did not administer one dose of Retacrit (a medication used to treat blood problems) on 7/12/2021 per the physician's hold (do not administer) orders for one of five sampled residents (Resident 121). By administering Retacrit (a medication used to increase the number of red blood cells), when the hemoglobin (Hgb, a red blood cell protein responsible for transporting oxygen in the blood) indicated it was to be held, had the potential to place a resident at risk for cardiovascular problems (heart problems, such as stroke or heart attack). Findings: A review of the admission Record indicated Resident 121 was admitted to the facility on [DATE] and re-admitted on [DATE], with diagnoses that anemia (low red blood cells), and hepatic failure (liver failure), and acute kidney failure (a condition in which the kidneys suddenly can't filter waste from the blood). A review of Resident 121's Minimum Data Set (MDS - a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-30 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure two steel bins of beef and pork, stored in the freezer were cooled down appropriately following storage in the freezer. This had the potential for foodborne illnesses (an infection or irritation of the gastrointestinal tract [including the stomach and intestines] caused by food or beverages that contain harmful bacteria/germs, chemicals, or other organisms) to occur when being rewarmed to be served to residents. Findings: During the initial kitchen observation, a concurrent interview with the Dietary Supervisor (DS), and concurrent record review, on 7/27/2021 at 8:30 a.m., observed a steel bin labeled, Pork 7/25/21 and a steel bin labeled, Beef 7/24/21. The meats in the steel bins were covered with a light frost and the steel bins were cold to touch. The DS stated both were cooked on the labeled days and then put in the freezer. The DS was unable to state how the meats were cooled or how long they took to cool. The DS showed the 07/2021 Cool Down Log but the meats were not listed on the log. The DS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-30 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to maintain an accurate and complete documentation for Resident 56's pre and post dialysis (process of removing waste products and excess fluid from the body) assessment for one of one resident. This deficient practice had the potential for unidentified communication to other healthcare members before and after dialysis treatment. Findings: A review of the admission Record indicated Resident 56 was admitted to the facility, on 6/16/2020, with diagnoses that included, but not limited to, end stage renal disease (ESRD - medical condition in which a person's kidneys cease functioning on a permanent basis), diabetes mellitus type 2 (chronic condition characterized by high blood sugar), and dependence on renal dialysis. A review of the Minimum Data Set (MDS - an assessment and care screening tool), dated 5/28/2021, indicated Resident 56 had the ability to usually make self-understood and to understand others. A review of Resident 56's Physician Order, dated 6/16/2020, indicated to monitor right upper chest permacath (dialysis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-08-28 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that three out of 35 resident rooms with three beds met the square footage requirement of 80 square feet (sq ft- unit of measure) per resident.This deficient practice had the potential to result in inadequate space to provide safe nursing care and privacy for the residents.Findings:During an observation and interview on 8/28/2025 at 5:30 p.m., with the Administrator (Admin.) and Maintenance Resource (MR), the MR measured three of the rooms, all with three bed capacity. The measurements were as follows:Room Number: Number of Beds: Sq. Ft: Sq.Ft per Resident:10 3 237.89 79.3 12 3 234.08 78.0 24 3 236.00 78.66The Admin. stated that she is aware of the regulation that multiple resident bedrooms must provide at least 80 square feet per resident in multiple resident bedrooms, but the three resident rooms (rooms 10, 12 and 24) did not meet the requirement. During a review of the facility`s policy titled Physical Environment, last reviewed on 3/10/2025, the policy indicated that a resident room must:1. Be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$28,369 in federal fines across 2 penalties.
- $14,742 — penalty dated 2025-08-28
- $13,627 — penalty dated 2024-06-12
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.2 | -0.2 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 2.7 | +0.3 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 341 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 341; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| MICHAIL, REYADH | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/09/2016 |
| SANCHEZ, PALOMA | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/01/2025 |
| WILLITS, ADAM | Individual | CORPORATE DIRECTOR | since 01/01/2019 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | since 02/01/2006 |
| KEETCH, CHAD | Individual | CORPORATE OFFICER | since 03/01/2011 |
| PORT, BARRY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 08/20/2025 |
| ENSIGN SERVICES INC | Organization | ADP OF THE SNF | since 07/01/2002 |
| VAN NUYS PLUMMER INVESTMENT LLC | Organization | ADP OF THE SNF | since 03/15/2017 |
CMS files one row per role, so the 12 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.0M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056337. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.