The Greens at Gastonia
969 Cox Road, Gastonia, NC 28054 · For profit - Corporation · 162 certified beds · (704) 866-8596 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0602), cited May 2025
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $130,657 in federal fines (most recent 2025-05-05)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (76%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.2% | 15.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 17.7% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.5% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 5.9% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.4% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 14.4% | 18.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 17.7% | 21.3% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 84.8% | 94.1% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 8.9% | 5.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 24.3% | 20.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.0% | 14.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 90.0% | 78.1% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 31.7% | 22.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 13.3% | 12.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 3.02 | 1.78 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.30 | 1.80 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
49.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 51 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.32 therapist hours per resident per day in 2026Q1 — more than 53% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 47% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 49.9%CMS range 36.7–65.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 6.9–15.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 52.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 32.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 92.6% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 5.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.4%CMS range 3.7–11.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.98 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 162 beds and averages 120.2 residents a day — about 74% occupied, or roughly 42 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.25 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.87 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.87 hrs/resident/day on weekends vs 3.40 on weekdays — 16% thinner on weekends. RN hours go from 0.50 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 76% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 13 most serious are shown; the remaining 33 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-05-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and Nurse Practitioner, resident, and staff interviews, the facility failed to provide effective supervision for Resident #3 who had dementia with severe cognitive impairment, hemiparesis (mild or moderate weakness) of the dominant right side due to a stroke, and a history of smoking. A smoking assessent completed on 12/20/24 noted Resident #3 had limited range of motion and unclear speech response but was determined as having no issues with her ability to smoke safely and was determined to be safe to smoke unsupervised. On 3/19/25, Resident #3 was smoking unsupervised in the designated smoking area and caught her hair on fire. Resident #3 patted her hair with her right hand to put out the fire. Resident #3's hair was singed on her right side at least one inch starting from her hairline at her right ear through her hairline to the center part of her hair. Resident #3's right eye lid was blistered, and the palm of her right hand and behind her right ear also received mild…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-06-25 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and resident and staff interviews, the facility failed to maintain residents' dignity when staff failed to knock before entering residents' rooms and when staff spoke negatively about a resident in the hall for 3 of 3 residents reviewed for dignity and respect (Resident #47, Resident #48 and Resident #90). The residents stated they felt very frustrated, angry, embarrassed, hurt and not worthy of respect or care. The findings included: a. Resident #47 was admitted on [DATE].Resident #47's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively intact. An observation conducted during the initial tour on 6/22/26 at 10:45 AM revealed Nurse Aide (NA) #1 approaching the room of Resident #47, the door was closed, NA#1 proceeded to turn the door handle without knocking and entered the room.An interview with Resident #47 was conducted on 6/25/26 at 11:19 AM. Resident #47 reported the staff came into his room without knocking frequently. He stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-05-05 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident, and staff interviews, the facility failed to protect the resident's (Resident #76) right to be free from misappropriation of property when Hospitality Aide #1 used Resident #76's debit card to withdraw cash from an Automatic Teller Machine (ATM) and purchase various items from several stores without Resident #76's permission or knowledge. Hospitality Aide #1 was alleged to have spent approximately $628.75 on November 29, 2024. Resident #76 stated it made me real sad that she took advantage of me. He indicated he trusted Hospitality Aide #1 as she had been kind to him and was upset she stole his money. This deficient practice occurred for 1 of 3 residents (Resident #76) reviewed for abuse, neglect, and misappropriation of resident property. The findings included: Resident #76 was admitted to the facility on [DATE]. A review of the quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #76 was cognitively intact. A review of the facility's reportable incidents revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-25 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident, Resident Representative, staff, Consulting Pharmacist, and Medical Director interviews, the facility failed to obtain consent and inform the resident or Resident Representative in advance of the risks and benefits of psychotropic medications prior to the initiation or increase of the medication for 4 of 5 residents reviewed for unnecessary medications (Resident #15, Resident #47, Resident #27, Resident #1).The findings included:a. Resident #15 was admitted on [DATE] with diagnosis that included schizophrenia, psychophysical visual disturbance, Alzheimer's, Dementia with behavioral disturbance, anxiety disorder and other recurrent depression disorder.Resident #15's physician's orders revealed an active order dated 1/5/2026 mirtazapine (antidepressant medication that is also prescribed off-label for anxiety and appetite stimulant) 7.5 milligram (mg) tablet give 1 tablet by mouth at bedtime for anxiety/appetite.Resident #15's physician's orders revealed an order dated 1/5/2026 for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-25 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Responsible Party, and Medical Director interviews, the facility failed to maintain accurate advanced directives throughout the medical record for 1 of 1 resident reviewed for advanced directives (Resident #103).The findings included:Resident #103 was admitted to the facility on [DATE].Review of Resident #103's comprehensive care plan initiated [DATE] indicated Resident #103 was a full code. Care plan goals listed as: Allow extra time for resident to discuss feelings regarding full code status, call 911 immediately as indicated, effectively communicate full code status wishes by placing in resident's chart, and or when resident must be transferred outside of the facility, Intercede rapidly and begin immediate resuscitative efforts utilizing all life-sustaining measures available if the residents heart stops beating or the resident stops breathing (Such as CPR, O2 administration etc.), notify family of residents condition promptly, obtain vital signs as ordered per physicians orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-25 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident, staff and Medical Doctor interviews, the facility failed to provide a treatment as ordered by the physician for a moisture associated skin issue for 1 of 3 residents reviewed for non-pressure skin treatments (Resident #48). The findings included:Resident #48 was admitted to the facility on [DATE] with diagnosis that included polyneuropathy (the malfunction or damage of multiple peripheral nerves throughout the body) generalized anxiety disorder, chronic obstructive pulmonary disorder, major depressive disorder. The quarterly minimum data set (MDS) dated [DATE] revealed Resident #48 was cognitively intact, incontinent of urine, and had moisture associated skin damage.A physician's order for Resident #48 dated 6/19/26 read, cleanse areas under abdominal folds with soap and water, pat dry. Apply interdry sheet (an antimicrobial, moisture-wicking fabric designed to manage moisture, friction and odor in skin folds) once daily.A review of the Treatment Administration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-25 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, Medical Doctor and staff interviews, the facility failed to maintain an accurate Treatment Administration Record (TAR) for 1 of 3 residents reviewed for medical record accuracy (Resident #48).Findings included: Resident #48 was admitted to the facility on [DATE] with diagnosis that included polyneuropathy (the malfunction or damage of multiple peripheral nerves throughout the body) generalized anxiety disorder, chronic obstructive pulmonary disorder, major depressive disorder. The quarterly minimum data set (MDS) dated [DATE] revealed Resident #48 was cognitively intact and had moisture associated skin damage. A physician's order for Resident #48 dated 6/19/26 read, cleanse areas under abdominal folds with soap and water, pat dry. Apply interdry sheet (an antimicrobial, moisture-wicking fabric designed to manage moisture, friction and odor in skin folds) once daily. A review of Resident #48's June 2026 Treatment Administration Record (TAR) revealed that interdry had been signed by staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-25 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility failed to follow their Hand Hygiene policy when Nurse #1 did not perform hand hygiene before each donning of clean gloves during catheter care and failed to perform hand hygiene between residents during medication pass. This deficient practice affected 3 of 7 residents reviewed for infection control and included 1 of 7 staff observed for infection control. (Resident #112, #121, #135). The findings included:Review of the facility's policy and procedure entitled Hand Hygiene read in part:Hand hygiene continues to be the primary means to prevent the spread of healthcare-associated infections. The following is a list of some situations that require hand hygiene:Upon and after coming in contact with a resident's intact skin, (e.g., when taking a pulse or blood pressure, and lifting a resident);After contact with a resident's mucous membranes and body fluids or excretions;After handling soiled or used linens, dressings, bedpans, catheters, and urinals;After removing gloves or aprons; andAfter completing duty. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-06 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, resident, staff, Nurse Practitioner (NP), and physician interviews, the facility failed to clarify and/or implement wound care orders as specified in the hospital discharge summary. In addition, the resident was seen by a Wound Care NP four days after admission and the wound care orders were not implemented until two days later. As a result, the resident was not provided wound care to three abdominal surgical wounds until six days after admission to the facility. The deficient practice occurred for 1 of 2 residents reviewed for wound care (Resident #1).The findings included:Resident #1's hospital Discharge summary dated [DATE] revealed the following wound care orders: May wash surgical incisions daily with soap and water using a fresh washcloth each time.Resident #1 was admitted to the facility on [DATE] with diagnoses which included laparoscopic incarcerated ventral hernia repair (a medical emergency where abdominal tissues (like the intestine) become trapped in a hernia sac and cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-06 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interviews, the facility failed to follow their Infection Control policies and procedures for Hand Hygiene when the Wound Care Nurse failed to doff her gloves, sanitize her hands, and don clean gloves after cleaning a sacral wound. With the same gloves on after cleaning the sacral wound with wound cleanser the Wound Care Nurse applied the treatment to the sacral wound for Resident #5 with a sacral pressure ulcer who was on Enhanced Barrier Precautions (EBP). The deficient practice occurred for 1 of 7 staff observed for infection control practices (Wound Care Nurse).The findings included:Review of the facilities Hand Hygiene policy and procedure which is part of the Infection Control policies and procedures last revised 08/2015 revealed the following:Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of infection.Policy Interpretation and Implementation:2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-05 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, staff, Pharmacist, and Medical Director interviews, the facility failed to have an effective system in place to ensure a new physician order for an as needed pain medication was available to administer for 1 of 5 residents (Resident #2) reviewed for pharmacy services. Resident #2 received a new order for her as needed pain medication in January 2025. Resident #2 received seven wrong dosages in March 2025 and two wrong dosages in April 2025 of her as needed pain medication due to the pharmacy not having received the new order from January 2025 and the correct dosages not being sent to the facility. The findings included: Resident #2 was initially admitted to the facility on [DATE] and readmitted from the hospital on 1/13/2025. Resident #2 had diagnoses that included chronic diastolic congestive heart failure, Type 2 diabetes Mellitus with diabetic polyneuropathy (a condition where nerve damage occurs due to persistently high blood sugar levels), intervertebral disc…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and family member and staff interviews, the facility failed to ensure a dependent resident (Resident #158) had a functioning call light to call staff for assistance with care. Resident #158 told her family member it made her feel helpless not being able to call for assistance. A reasonable person would expect to have their call light function so they could call staff for assistance with care when needed. This deficient practice affected 1 of 3 residents reviewed for dignity and respect (Resident #158). The findings included: Resident #158 was admitted to the facility on [DATE]. Review of Resident #158's annual Minimum Data Set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired but could make her needs known. Resident #158 required substantial/maximal assistance to dependence for all activities of daily living (ADL) care except eating in which she required setup. Resident #158 was incontinent of bowel and bladder and required staff assistance with toileting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-05 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to stop a resident who had been assessed and determined clinically unsafe to self-medicate from self-medicating medications for 1 of 1 resident reviewed for self-administration of medication (Resident # 99). The findings included: Resident #99 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD) and acute respiratory failure with hypoxia. Review of the self-administration of medication assessment dated [DATE] revealed Resident #99 had been assessed by the interdisciplinary team and determined he was clinically unsafe to self-medicate. The physician's order dated 01/14/25 revealed Resident #99 had an order to inhale 2 puffs of Budesonide-Formoterol (Symbicort) inhalation aerosol 80-4.5 micrograms (mcg) per actuation two times daily for shortness of breath. There was no order for the albuterol. Further review of Resident #99's physician orders since his admission on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 33 citations
- Potential for harm · D2025-05-05 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to ensure a call light was plugged in and in working order for 1 of 5 dependent residents who were reviewed for reasonable accommodation of needs (Resident #158). The findings included: Resident #158 was admitted to the facility on [DATE] with diagnoses which included diabetes mellitus type II, hypertension and dementia. The resident was discharged to the hospital on [DATE]. Resident #158's quarterly MDS assessment dated [DATE] revealed she was severely cognitively impaired but was sometimes able to make her needs known. The assessment indicated Resident #158 required minimal to maximal assistance with activities of daily living and was always incontinent of bowel and bladder. Resident #158's annual Minimum Data Set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired but was sometimes able to make her needs known. The assessment indicated Resident #158 required substantial to maximal assistance with activities of daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to have advance directives accurate throughout the medical record for 2 of 4 residents (Resident #68 and Resident #48) reviewed for advance directives. The findings included: 1.Resident #68 was admitted to the facility on [DATE]. Resident #68's care plan initiated on 12/18/24 indicated Resident #68's health directive was a full code. Interventions included to intercede rapidly and begin immediate resuscitative efforts utilizing all life-sustaining measures available if the resident's heart stops beating, or the resident stops breathing. The quarterly Minimum Data Set assessment dated [DATE] indicated Resident #68 was severely cognitively impaired. A review of Resident #68's medical record indicated a physician's order dated 2/28/25 for Do Not Resuscitate (DNR). The advance directive binder at the nurses' station indicated a DNR form for Resident #68 which was signed by the Medical Director on 2/24/25. An interview with Nurse #1 on 4/8/25 at 10:34…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-05 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete Care Area Assessments (CAA) comprehensively to address the underlying causes and contributing factors of the triggered areas for 2 of 6 sampled residents reviewed for CAA (Residents #99 and Resident #508). The findings included: a. Resident #99 was admitted to the facility on [DATE] with diagnoses including heart failure, diabetes mellitus, and atrial fibrillation. The admission Minimum Data Set (MDS) assessment dated [DATE] coded Resident #99 with intact cognition. A review of Section V (care area assessment summary) of the admission MDS assessment dated [DATE] revealed 7 care areas were triggered for Resident #99. Other than the care area for nutritional status, the MDS Coordinator #2 did not provide any information for analysis of findings for 6 of the 7 triggered areas to describe the nature of Resident 99's problems, root causes, contributing factors, risk factors related to the care area, and reasons to proceed with care planning…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #63 was admitted to the facility [DATE] with diagnoses that included schizoaffective disorder. Resident #63's Preadmission Screening and Resident Review (PASRR) level II determination letter dated [DATE] revealed nursing facility placement was appropriate for 30 days and the PASRR level II expired on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #63 had a diagnosis of schizoaffective disorder but was not coded for a PASRR level II. An interview with MDS Nurse #2 on [DATE] at 2:27 PM revealed she was responsible for completing the PASRR level II section of the MDS. MDS Nurse #2 revealed she reviewed Resident #63's PASRR determination letter but was not familiar with a PASRR level II that expired after 30 days and thought it was a PASRR level I. MDS Nurse #2 stated the admission MDS was not coded accurately because she was unaware Resident #63 had a PASRR level II. During an interview with the Administrator on [DATE] at 5:27 PM she indicated a PASRR level II…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-05 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) level II was obtained for a resident with an expired PASRR level II. This deficient practice occurred for 1 of 4 residents reviewed for PASRR (Resident #63). The findings included: Resident #63 was admitted to the facility on [DATE] with diagnoses that included schizoaffective disorder. Review of the Preadmission Screening and Resident Review (PASRR) level II dated [DATE] revealed it expired on [DATE]. Resident #63 remained in the facility after [DATE] and a level II PASRR had not been completed since admission. An interview with the Social Services Director on [DATE] at 9:58 AM revealed she was responsible for monitoring and ensuring all level II PASRRs were obtained. She stated Resident #63 was admitted to the facility with a 30-day level II PASRR that expired on [DATE]. She indicated Resident #63 remained in the facility after [DATE] and a new level II PASRR should have been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interviews, the facility failed to administer medications as ordered by the physician for 1 of 5 (Resident #2) residents reviewed for medications. Findings included: a. Resident #2 was initially admitted to the facility on [DATE] and readmitted from the hospital on 1/13/2025. Resident #2 had diagnoses including chronic diastolic congestive heart failure, Type 2 diabetes Mellitus with diabetic polyneuropathy (a condition where nerve damage occurs due to persistently high blood sugar levels), intervertebral disc degeneration lumbar region without mention of lumbar back pain or lower extremity pain. Review of quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #2 was cognitively intact. Resident #2's Physician's order dated 7/24/2024 read Pregabalin Oral Capsule 200mg (narcotic controlled substance) Give one capsule by mouth two times a day for Neuropathy (weakness, numbness and pain from nerve damage) Resident #2's controlled medication declining…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-05 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident, staff, Pharmacist, and Medical Director interviews the facility failed to prevent a significant medication error when scheduled pain medications were not administered as ordered by the physician for 1 of 3 residents (Resident #112) reviewed for assuring facility was free from significant medication errors. Resident #112 was ordered to receive a scheduled pain medication three times a day and failed to receive seven dosages of his scheduled pain medication due to the medication not being available at the facility. The findings included: Resident #112 was admitted to the facility on [DATE] with a readmission on [DATE]. Diagnosis included chronic pancreatitis, severe chronic kidney disease, and chronic pain. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #112 was cognitively intact and was also coded for pain and receiving pain medication. Review of revised care plan dated 3/07/25 revealed goal for Resident #112 to be free of signs of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident, staff and Medical Director interviews, the facility failed to store a lidded container of prescription topical medicated cream to treat foot pain (Resident #110), a lidded container of topical ointment to treat chest congestion, a lidded tube of topical medicated gel to treat arthritis pain, and a lidded tube of topical anti-itch cream (Resident #13) in a secure locked storage area for 2 of 2 residents observed with medicated creams at the bedside (Resident #110 and Resident #13). The findings included: 1. Resident #110 was admitted to the facility on [DATE] with diagnoses including dementia, gout and peripheral vascular disease. The admission Minimum Data Set (MDS) was in progress and no information was available. The baseline care plan dated 4/06/25 revealed Resident #110 had problem areas including impaired cognitive function and activities of daily living self-care performance deficit. The interventions included providing cues, reorientation and supervision…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, Physician and staff interviews, the facility failed to maintain a complete and accurate medical record when staff documented on the MAR that a scheduled medication was administered, but it was not signed as administered on the controlled medication declining sheets for 1 of 3 residents reviewed for medications (Resident #2). Findings included: A physician order dated 7/24/2024 read Pregabalin Oral Capsule 200mg (narcotic controlled substance) Give one capsule by mouth two times a day for Neuropathy. The order was discontinued on 1/10/2025. A physician order dated 1/13/2025 read Pregabalin Oral Capsule 200 mg (narcotic controlled substance) Give one capsule by mouth every 12 hours for pain. Observation on 4/9/2025 at 4:30pm of Resident #2's controlled medication declining sheets indicated Resident #2 had not received doses of pregabalin 200mg on the following: 10/20/2024 at 4:00pm 2/27/2025 at 9:00am 3/6/2025 at 9:00pm 3/18/2025 at 9:00am 3/27/2025 at 9:00am Review of Resident #2's Medication Administration Record (MAR) indicated the following: On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-05 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility failed to follow their Handwashing/Hand Hygiene policy when Unit Manager #2 did not perform hand hygiene before donning clean gloves while providing suprapubic catheter care to Resident #83. This deficient practice occurred for 1 of 6 staff members observed for infection control practices (Unit Manager #2). The findings included: Review of the facility's policy entitled Handwashing/Hand Hygiene last updated October 2023 read in part: Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections. Indications for Hand Hygiene 1. Hand hygiene is indicated: b. Before performing as aseptic task; c. After contact with blood, body fluids or contaminated surfaces; f. Before moving from work on a soiled body site to a clean body site on the same resident; and g.Immediately after glove removal 2. Use an alcohol-based hand rub containing at least 60% alcohol for most clinical situations. 5. The use of gloves does not replace hand washing/hand hygiene. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, and staff interviews the facility failed to complete and document weekly skin assessments as ordered by the physician for a resident with a known stage IV pressure ulcer to the sacrum and a known stage III pressure ulcer to the right heel for 1 of 3 residents (Resident #3) reviewed for the treatment and prevention of pressure ulcers. The findings included: Resident #3 was admitted to the facility on [DATE] with diagnoses which included cerebrovascular accident (CVA or stroke), left side hemiparesis, and pressure ulcer of the sacral region, unstageable. Review of Resident #3's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was severely cognitively impaired and was dependent on staff for all activities of daily living. Additionally, the assessment revealed Resident #3 had two unhealed, unstageable pressure ulcers, was receiving pressure ulcer care and had pressure reducing devices in his chair and on his bed. Review of Resident #3's quarterly Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff interviews, the facility failed to prevent a resident (Resident #3) from being fed when his diet order was nothing by mouth (NPO) with continuous enteral tube feeding for 1 of 2 residents reviewed for gastrostomy tube care. The findings included: Resident #3 was admitted to the facility on [DATE] with diagnoses which included cerebrovascular accident (stroke), hemiplegia, aphasia, dysphagia, stenosis of carotid arteries, muscle weakness, and gastrostomy tube (G-tube) for feedings. Review of Resident #3's orders for 04/01/24 revealed the following: -Diet: NPO (nothing by mouth). - Enteral Feed Order every shift Enteral Nutrition via Pump - Jevity 1.5 at 50 cubic centimeters (cc)/milliliters (ml) per hour for 24 hours via pump per PEG tube. - Enteral Feed Order every 4 hours auto pump 100 ml flush. - Enteral Feed Order one time a day for hydration 240 cc water flush. Review of Resident #3's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was severely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-16 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, family and staff interviews the facility failed to provide food in the form to meet individual needs of 1 of 1 resident (Resident # 2) reviewed for nutrition. The findings included: Resident #2 was admitted to the facility on [DATE] and discharged on 3/15/24. A review of physician orders revealed a regular diet with no end date for Resident #2. Review of Resident #2's dental extraction report dated 12/4/23 revealed the resident had all remaining teeth extracted. The report did not indicate diet consistency changes. A quarterly minimum data set (MDS) dated [DATE] indicated Resident #2 was cognitively intact and required set up with eating. A Nurse Practitioner progress note dated 2/20/24 indicated Resident #2 explained her current biggest concern was her teeth since she was no longer a candidate for dentures and was having difficulty adjusting to her new diet. During a phone interview on 5/14 /24 at 10:16 am Resident #2's family member revealed while visiting during lunch on 3/9/24, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility failed to implement their Infection Control Policy for hand hygiene/handwashing when the Treatment Nurse did not perform hand hygiene according to the facility's policy and procedure when providing wound care to 1 of 3 residents (Resident #3) and when Unit Manager #1 did not perform hand hygiene according to the facility's policy and procedure when providing gastrostomy tube site care for 1 of 2 residents (Resident #3) reviewed for infection control practices. The findings included: The facility's policy entitled Handwashing/Hand Hygiene which is part of their Infection Control Policies and Procedures last revised 08/2019 under Policy Interpretation read in part: 7. Use an alcohol-based hand rub (ABHR) containing at least 62% alcohol; or alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: b. Before and after direct contact with residents; g. Before handling clean or soiled dressings, gauze pads, etc.; m. After removing gloves; 8. Hand hygiene is the final step after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-28 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, and test tray the facility failed to provide palatable food that was appetizing in temperature for 6 of 6 residents reviewed for food palatability (Resident #9, Resident #10, Resident #11, Resident #12, Resident #13, and Resident #14) . This practice had the potential to affect other residents on all halls. Findings included: a. Resident #9 was re-admitted to the facility on [DATE]. A quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #9 was cognitively intact. An interview was conducted with Resident #9 on 3/26/24 at 2:00 PM which revealed she resided on the 200 hall. She stated she received a meal for lunch and although the taste was acceptable, the temperature was cold. Resident #9 stated that she often received food items that were not the correct temperature. b. Resident #10 was re-admitted to the facility on [DATE]. A quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #10 was cognitively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-28 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, observations, resident, and staff interviews, and a test tray, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following a recertification and complaint investigation that occurred on 02/01/24, a complaint investigation that occurred on 06/26/23 and a recertification and complaint investigation survey that occurred on 10/03/22 for a deficiency that was cited in the area of Activities of Daily Living for Dependent Residents (F677), a recertification and complaint investigation survey that occurred on 02/01/24, a recertification and complaint investigation survey that occurred on 04/15/21 for a deficiency cited in the area of Label/Storage of Drugs Biologicals (F761), a recertification and complaint investigation survey that occurred on 02/01/24 in the area of Palatable Food (F804), a recertification and complaint investigation survey that occurred on 10/03/22, a recertification and complaint investigation survey that occurred on 04/15/21 for a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, and staff interviews, the facility failed to provide nail care and trim fingernails for 1 of 3 sampled residents (Resident #1) reviewed for activities of daily living (ADL). The findings included: Resident #1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included cerebrovascular accident, hemiplegia, and hypertension. Review of Resident #1's most recent quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was severely cognitively impaired and required maximal assistance with personal hygiene. An observation and interview with Resident #1 on 03/26/24 at 10:00 AM revealed him lying in bed with his eyes closed. The resident opened his eyes and was able to respond that he was doing well. Resident #1 was able to answer simple questions but unable to carry on a conversation. Observation of his fingernails on both hands revealed his nails were ½ inch beyond the tips of his fingers and he had brown colored debris under…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, and staff interviews, the facility failed to provide podiatry services and/or toenail care for 1 of 3 sampled residents (Resident #1) reviewed for foot care. The findings included: Resident #1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included cerebrovascular accident, hemiplegia, and hypertension. Review of Resident #1's most recent quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was severely cognitively impaired and required maximal assistance with personal hygiene. Review of a final appointment listing dated 02/05/24 revealed Resident #1 was not seen by the podiatrist on that date. An observation and interview with Resident #1 on 03/26/24 at 10:00 AM revealed him lying in bed with his eyes closed. The resident opened his eyes and was able to respond that he was doing well. Resident #1 was able to answer simple questions but unable to carry on a conversation. Observation of his toes revealed thick,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to secure medications stored at the bedside for 1 of 2 residents reviewed for medication storage (Resident #15). Findings included: Resident #15 was re-admitted to the facility on [DATE] with diagnoses that included shortness of breath and chronic obstructive pulmonary disease (COPD). A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #15 was moderately cognitively impaired. A review of Resident #15's March 2024 Physician's Order Summary revealed he was prescribed the following medication on 9/30/23: Symbicort Inhalation Aerosol 160-4.5 MCG/ACT (Budesonide-Formoterol Dihydrate)- 2 puffs inhale orally 2 times a day for COPD. The document did not reveal a current order for Albuterol AER HFA (an inhaled medication used to prevent and treat difficulty breathing, wheezing, shortness of breath, coughing and chest tightness) or Resident #15. An observation was made on 3/26/24 at 11:15 AM which revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to maintain complete and accurate medical records related to wound treatments for 1 of 3 residents (Resident #5) reviewed for wounds. The finding included: Resident #5 was admitted to the facility on [DATE] with diagnoses that included pyoderma gangrenosum (a rare condition that causes large, painful sores to develop on the skin, most often the legs). Review of Resident #5's physician orders revealed an order dated 02/01/24 to cleanse left lateral medial thigh with soap and water, pat dry, apply non stick contact layer of oil emulsion gauge to wound bed, place calcium alginate on top then cover with ABD pad and secure with tape daily. Resident #5 was discharged home on [DATE]. A review of Resident #5's Treatment Administration Record (TAR) for 02/2024 revealed of the 15 days Resident #5 resided in the facility in the month of February, 4 days were not documented as the Resident receiving the ordered treatment. The days were: 02/01/24, 02/03/24,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and staff interviews, the facility failed to implement their hand hygiene/handwashing policy as part of their infection control policy, when the Treatment Nurse did not perform hand hygiene according to the facility ' s policy and procedure when providing wound care to 1 of 3 residents (Resident #1) reviewed for wound care. The findings included: The facility ' s policy entitled Handwashing/Hand Hygiene which is part of their Infection Control Policies and Procedures last revised 08/2019 under Policy Interpretation and Implementation read in part: 7. Use an alcohol-based hand rub (ABHR) containing at least 62% alcohol; or alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: b. Before and after direct contact with residents; g. Before handling clean or soiled dressings, gauze pads, etc.,; k. After handling used dressings, contaminated equipment, etc.,; m. After removing gloves; 8. Hand hygiene is the final step after removing and disposing of personal protective equipment. 9. The use of gloves does not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-01 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, and resident and staff interviews the facility failed to have systems in place for providing evening snacks to residents' in 5 of 5 halls. The deficient practice had the potential to affect all residents requesting a evening snack. The findings included: a. Observations of Nourishment room [ROOM NUMBER] on 1/29/24 at 3:30 PM revealed snacks available and dated for 1/29/24 in the refrigerator. There were sandwiches, applesauce, pudding, juice, and milk. The sandwiches were on a tray stacked in three rows, two sandwiches on top of each other. The puddings were in four packs and the applesauce were in bowls on the tray with the sandwiches. There was an undated box full of cookie and crackers sitting next to the refrigerator. When the nourishment room refrigerator was checked on 1/30/24 at 9:00 AM the sandwiches, pudding, apple sauce, juice and milk remained on the tray as observed on 1/29/24. There was still a full box of cookies and crackers observed next to the refrigerator. An observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-01 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to date and label fresh vegetables in 1 of 1 kitchen walk-in refrigerators, store a bucket of counter cleaning solution away from food items in kitchen, date and label a resident's food item in 1 of 2 nourishment room refrigerators, and prevent possible cross contamination by storing a dirty meal tray on a cart with trays that had not been served for 1 of 5 tray carts. The findings included: Observations in the kitchen with District Dietary Manager (DDM) revealed the following: 1.a. An observation of the kitchen walk-in refrigerator on 1/29/24 at 9:35 AM revealed a bag of unlabeled and undated assortment of fresh vegetables. The bag full of fresh vegetables were tied off at the top, the vegetables did not appear to be rotten. During an interview with the DDM on 1/31/24 at 8:00 AM, she stated that the vegetables should not have been placed in an unlabeled bag, due to not being able to tell when they were opened and what was in the bag. Dietary staff were expected to label and date all food items before being placed into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-01 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, observations, and family and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following a complaint investigation that occurred on 06/26/23 and a recertification and complaint investigation survey that occurred on 10/03/22 for a deficiency that was cited in the area of Activities of Daily Living for Dependent Residents (F677), a recertification and complaint investigation survey that occurred on 10/03/22 for a deficiency that was cited in the area of Free of Accidents/Hazards (F689), a recertification and complaint investigation survey that occurred on 04/15/21 for a deficiency cited in the area of Label/Storage of Drugs Biologicals (F761), a recertification and complaint investigation that occurred on 10/03/22 in the area of Food Procurement/Storage/Preparation/Serve Under Sanitary Conditions (F812), a recertification and complaint investigation survey that occurred on 10/03/22 for a deficiency that was cited in the area of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-01 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, observations and staff interviews, the facility failed to implement their infection control policies for the safe handling of soiled laundry when 1 of 5 staff members (Laundry Staff) failed to follow standard precautions during the infection control observation. The findings included: The facility's policy on Handling, Transport and Storage of Laundry dated July 22, 2020, stated Staff should handle all used laundry as potentially contaminated and use standard precautions (i.e., gloves). Laundry workers must always wear the proper protective equipment when handling the soiled linen. Contaminated linen and laundry bags are not held close to the body or squeezed. On 1/30/24 at 3:02 pm, the Laundry Staff was observed wearing a short rubber glove while sorting out the soiled laundry in the dirty side of the laundry room. The soiled laundry containing white sheets, towels, and personal clothes were in a black buggy. The staff was leaning closely over the buggy while sorting. The soiled laundry was touching his forearm and shirt, and the side of the black buggy was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and nurse practitioner interviews the facility failed to notify the provider when a resident experienced a severely low blood sugar and when a resident experienced a high blood sugar for 2 of 2 residents (Resident #74 and Resident #7) reviewed for notification. Findings included: 1. Resident #74 was admitted to the facility on [DATE] with diagnosis which included diabetes and hypertension. Resident #74's quarterly Minimum Data Set (MDS) dated [DATE] revealed he was moderately cognitively impaired. The MDS further revealed Resident #74 was coded for insulin use. Review of resident #74's physician order dated 01/24/24 revealed the resident required fingerstick blood glucose with meals (ACHS). Review of Resident #74 physican order dated 01/24/24 revealed the resident required NovoLOG Injection Solution 100 unit/milliliters (ML) to i nject as per sliding scale: if 0 - 150 = 0 Units; 151 - 200 = 2 Units; 201 - 250 = 4 Units; 251 - 300 = 6 Units; 301 - 350 = 8 Units; 351 - 400 = 10 Units;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, resident, family member, and staff interviews, the facility failed to provide showers to a dependent resident for 1 of 6 residents (Resident #83) reviewed for activities of daily living. The findings included: Resident #83 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included congestive heart failure, cerebral vascular accident (stroke), dementia and chronic pain. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #83 was moderately cognitively impaired and had no rejection of care behaviors. The MDS further indicated that Resident #83 required total assistance of 2 staff members with bathing and limited assistance of 1 staff with personal hygiene and grooming. Resident #83's care plan dated 12/17/23 indicated that the resident had an activities of daily living self-care performance deficit related to disease processes. The resident requires staff assistance to complete ADL tasks daily. The interventions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and resident, staff, and Nurse Practitioner interviews, the facility failed to follow a physician order to recheck a resident's blood sugar for 1 of 5 residents (Resident #7) reviewed for unnecessary medication. The findings included: Resident #7 was readmitted to the facility on [DATE] with diagnoses which included diabetes mellitus. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #7 was cognitively intact for decision making. Resident #7 was coded as receiving insulin on 6 out of the 7 days during the assessment period. A physician order dated 1/30/24 read Insulin aspart solution pen injector 100 units per milliliter (ml) sliding scale at 6:30 AM, 11:30 AM and 4:30 PM. The order indicated if Resident #7's blood sugar was greater than 400 to administer 14 units of insulin, notify a provider and repeat the residents blood sugar within 30 minutes to 1 hour. A review of Resident #7's Medication Administration Record (MAR) dated February 2024…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, responsible party and staff interviews, the facility failed to ensure a resident's toenails were trimmed and podiatry services were arranged for 1 of 1 resident reviewed for foot care (Resident #56). Finding included: Resident #56 was admitted on [DATE] with diagnoses that included diabetes mellitus, dementia, high blood pressure, and stage III chronic kidney disease. Resident #56 transitioned to Hospice care 10/26/2023 and was discharged home with Hospice services on 01/22/2024. Review of the significant change Minimum Data Set (MDS) dated [DATE] revealed Resident #56's cognition was assessed as moderately impaired, and she required extensive to total assistance with all activities of daily living (ADL). The MDS also revealed Resident #56 transitioned to Hospice care with adult failure to thrive. Resident #56's care plan revised on 11/07/2023 revealed Resident #56 was care planned for ADL self-care performance deficits related to disease processes. The goals included extensive and total…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, and interviews with resident and staff, the facility failed to provide care in a safe manner for 1 of 4 residents (Resident #49) reviewed for supervision to prevent accidents. On 05/10/23, Resident #49's lower half of his body went off the other side of the bed during incontinence care but did not result in an injury. The findings included: Resident #49 was admitted to the facility on [DATE] and readmitted on [DATE] under Hospice services. His admission diagnoses included nontraumatic spinal cord injury resulting in paraplegia, spondylosis, myelopathy at level of thoracic spine and neurogenic bladder. Resident #49's significant change Minimum Data Set (MDS) assessment dated [DATE] revealed he was cognitively intake. The MDS also revealed the resident required extensive assistance of 2 staff members with bed mobility, transfers, and had impairment on both sides of lower extremities. Review of a fall report dated 05/10/23 and written by Nurse #5 revealed Resident #49 rolled out of his bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observations, resident, family member and staff interviews, the facility failed to provide sufficient nursing staff to provide showers to a dependent resident for 1 of 6 residents reviewed for staffing (Resident #83). This tag was cross-referenced to: F677 - Based on record review, observations, resident, family member, and staff interviews, the facility failed to provide showers to a dependent resident for 1 of 6 residents (Resident #83) reviewed for activities of daily living. An interview with NA #2 and NA #3 on 01/31/24 at 2:34 PM revealed they typically worked the shower team unless they were pulled to work as a NA on the hall. NA #2 indicated they were sometimes pulled to the hall to work as a NA and on those days, it was up to the NA on the floor to complete the resident's showers or bed baths. NA #2 and NA#3 stated they had often been pulled from the shower team to a hall assignment due to staffing or call outs in the facility. An interview with NA #9 on 01/31/24 at 9:37 AM revealed since the end of September she had often been on the hall alone to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, and record review the facility failed to date opened multi-dose vials of medications in 1 of 3 medication administration carts (400 Hall). The findings included: An observation of the 400 Hall medication cart on 01/31/2024 at 11:14 AM with Nurse #1 revealed two opened and unlabeled vials of Lidocaine (injectable numbing medication). Both vials were available for use in the top drawer of the medication cart. A review of the manufacturer's literature indicated to discard Lidocaine multi-dose vials 28 days after opening. During the observation, an interview with Nurse #1 revealed she was not sure if the open vials of Lidocaine were currently being used. She also stated vials of Lidocaine were usually used to dilute antibiotics. Nurse #1 also indicated that both vials should have been discarded since they were not labeled or dated but she did not notice them when she administered medications from the medication cart that morning. She further stated that the nurses should check the medications in the medication carts when they had time to do so.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-05-16 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to maintain an accurate Treatment Assessment Record (TAR) for skin assessments for 1 of 2 residents (Resident #2) sampled for accuracy of resident records (skin assessments). The findings included: Resident #2 was admitted to the facility on [DATE]. A quarterly minimum data set (MDS) dated [DATE] indicated Resident #2 was cognitively intact and required set up with eating, supervision with oral hygiene, dressing and bed mobility; Resident # 2 was dependent for transfers. A review of a physician's order dated 1/1/24 indicated weekly skin assessments were to be completed every Wednesday on day shift. A review of February 2024 TAR indicated the 2/7/24 skin assessment was completed but the nurse who initialed/signed the TAR for 2/7/24 could not be identified. Nurse # 3 signed that skin assessments were completed for Resident #2 on 2/14/24 and 2/21/24 (day shifts). The nurse who initialed/ signed the TAR on the 2/7/24 skin assessment, could not be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$130,657 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $90,845 — penalty dated 2025-05-05
- $39,812 — penalty dated 2024-02-01
- Medicare payment denial — starting 2024-05-01 for 20 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to CCH HEALTHCARE — 33 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.5 | -1.5 vs chain |
| Health inspection | 1 of 5 | 2.4 | -1.4 vs chain |
| Staffing | 1 of 5 | 2.5 | -1.5 vs chain |
| Quality measures | 2 of 5 | 3.9 | -1.9 vs chain |
The other 32 homes this chain runs (chain average 2.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BYNC HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/01/2022 |
| STARLIGHT HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | since 07/01/2022 |
| FAIRMAN, SHAWNNA | Individual | W-2 MANAGING EMPLOYEE | — | since 07/01/2022 |
| JEREMIAS, BARUCH | Individual | CORPORATE DIRECTOR | — | since 07/01/2022 |
| STERN, JACOB | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 07/01/2022 |
CMS files one row per role, so the 6 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345169. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.