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Pineville Rehabilitation and Living Center

1010 Lakeview Drive, Pineville, NC 28134 · For profit - Limited Liability company · 106 certified beds · (704) 889-2273 Medicare & Medicaid certified

Call the home — (704) 889-2273 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0604) — cited Nov 2024Behavioral-health or dementia-care citation — no harm found (F0740)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$15,470 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0604), cited Nov 2024
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (36) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $15,470 in federal fines (most recent 2024-11-26)
  • nursing-staff turnover (64%) runs well above the national median (45%)
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
11033 Carolina Place Pkwy · (704) 542-8829 · Call to confirm hours
Pharmacy
Grocery
300 S Polk St · (704) 324-3322 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.9%15.6%15.4%better
Long-stay residents who lose too much weight8.6%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder0.3%0.7%0.9%better
Long-stay residents with a urinary tract infection0.6%2.3%2.0%better
Long-stay residents with depressive symptoms0.0%5.9%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.2%3.5%3.3%typical
Long-stay residents whose ability to walk worsened11.8%18.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.9%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine94.7%94.1%95.3%typical
Long-stay residents with pressure ulcers5.0%5.5%4.7%typical
Long-stay residents with worsening bladder/bowel control25.3%20.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table8.0%14.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.8%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine45.7%78.1%79.4%worse
Short-stay residents rehospitalized after admission20.5%22.9%22.6%typical
Short-stay residents with an outpatient ER visit12.0%12.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days3.371.781.67worse
Long-stay outpatient ER visits per 1,000 resident days3.381.801.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

51.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 141 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

51.1%U.S. median 51.5%
Got home and stayed home
11.9%U.S. median 10.7%
Went back to hospital
63.3%U.S. median 56.6%
Met the expected recovery
0.35U.S. median 0.31
Therapy hours / resident / day
0.17hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 63.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 79 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 59% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 36% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF51.1%CMS range 44.3–60.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.9%CMS range 8.9–15.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge63.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge51.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge57.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified86.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting93.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.0%CMS range 3.8–9.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.871.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.50
RN hours/ resident / day
0.89
LPN hours/ resident / day
2.14
Aide hours/ resident / day
3.53
Total nurse hours/ resident / day
0.34
RN hoursweekends
64.1%
Total nursing turnover
80.0%
RN turnover

How full it usually is: this home is certified for 106 beds and averages 97.5 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.53 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.50 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.14 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.06 hrs/resident/day on weekends vs 3.72 on weekdays — 18% thinner on weekends. RN hours go from 0.57 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 64% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2025-06-06)
10
at the previous standard inspection (2024-01-25)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

36 citations, most serious first. The 11 most serious are shown; the remaining 25 are one tap away and print in full.

  • Actual harm · G2024-11-26 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and responsible party (RP), staff, nurse practitioner (NP), and physician assistant (PA) interviews, the facility failed to protect a resident's right to be free of physical restraints for 1 of 3 residents (Resident #1) reviewed for restraints. Resident #1 was found to have his wrists restrained using a pillowcase wrapped in a figure eight [NAME] and then covered with a top sheet. The reasonable person concept was applied as no reasonable person would expect to have their wrists restrained with a pillowcase, restricting their movement, unable to use their call bell for assistance, and making the person feel restricted and/or belittled. Findings included: A review of the facility's Abuse and Neglect Policy and Use of Restraints Policy dated 03/28/2023 stated residents have the right to be free from abuse including physical restraints imposed for purposes of discipline or staff convenience. Physical restraints were defined as any manual method or physical or mechanical device, material or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2025-06-06 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and resident representative interviews, the facility failed to conduct a care plan conference and offer the resident and resident representative the right to participate in the person-centered care planning process for 1 of 5 residents reviewed for care plans (Resident #346). The findings included: Resident #346 was admitted to the facility on [DATE] and discharged on 4/8/2024. Resident #346's care plan initiated on 3/17/2024 addressed the following areas: the risk for allergic response to fenofibrate, neosporin and gluten, ADL self-care performance deficit and required staff assistance to complete ADL tasks daily, deep vein thrombosis of the left popliteal vein and left posterior tibial vein related to impaired mobility and atrial fibrillation which required anticoagulant therapy, full code status, moderate risk for falls, indwelling foley catheter due to urinary retention, bowel incontinence but was at risk for constipation due to decreased mobility and medication side effects,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. A hospital referral form dated 10/25/24 revealed Resident #147 required continuous supplemental oxygen. Resident #147 was admitted to the facility on [DATE] with a diagnosis of chronic obstructive pulmonary disease (COPD). A nursing progress note dated 11/01/24 revealed Resident #147 required 3 liters of supplemental oxygen. A review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #147 was coded for no oxygen therapy. An interview on 6/5/2025 at 9:38 AM with the MDS Coordinator indicated she reviewed the residents progress notes and referral forms prior to completing the initial admission MDS. The interview revealed based on the referral form and the nursing progress notes Resident #147 had received supplemental oxygen from the time of his admission and should have been coded on his admission MDS. The MDS Coordinator stated she was responsible for completing the assessment and had just miscoded it by mistake. An interview on 6/5/2025 at 2:29 PM with the Director of Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-06 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident and staff interviews, the facility failed to ensure Resident #9 swallowed all of her prescribed medications before leaving Resident #9's room for 1 of 1 resident reviewed for medication storage (Resident #9). The findings included: Resident #9 was admitted to the facility on [DATE] with diagnoses which included vascular dementia, cirrhosis of the liver and end stage renal disease. The annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #9 was moderately cognitively impaired. A physician order dated 05/27/2025 read; Lactulose 45 milliliters (ml) to be given twice daily by mouth for increased ammonia level due to cirrhosis of the liver. There was not an assessment for medication self- administration documented in Resident #9's electronic medical record. On 6/3/2025 at 8:50 AM, Resident #9 was observed sitting on the edge of her bed eating breakfast with her meal tray on her overbed table positioned next to her bed. A medication cup containing a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review,and resident and staff interview, the facility failed to provide supervision for storage of smoking supplies (cigarettes/lighter) for 1 of 3 residents sampled for supervision to prevent accidents (Resident #31). The findings included: A review of the facility's Resident Smoking policy, dated October 2023, indicated any resident who was deemed safe to smoke independently will have their smoking materials secured by the facility, including lighters, cigarettes and e-cigarettes. Resident #31 was admitted to the facility on [DATE] with diagnoses which included seizure disorder, anxiety and depression. A review of Resident #31's care plan, revised on 02/22/24, revealed he was an unsupervised smoker. The goal was for Resident #31 to not suffer injury from unsafe smoking practices through the review date. Interventions included the residents smoking supplies to be stored with the nurse. A safe smoking assessment dated [DATE] revealed Resident #31 was a safe smoker, and the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to label an open vial of Tuberculin Purified Protein Derivative (PPD) medication observed in 1of 2 medication storage rooms ([NAME] Hall Medication Storage Room) reviewed for medication storage. The findings included: An observation of the [NAME] Hall medication storage room with Nurse #1 on 06/04/25 at 7:40 AM revealed an open multi-use vial of Tuberculin Purified Protein Derivative, Diluted Aplisol Exp: 2026/8, was opened and not labeled with open date. An interview with Nurse #1 on 06/04/25 at 7:40 AM revealed the Tuberculin medication vial should have been labeled with an open date and the expiration date on box should have been circled. Nurse #1 stated the vials were labeled with open date because Tuberculin medication vials were only good for 30 days after they were opened. Nurse #1 stated she was not sure why the vial was not dated; she had not used the vial. An interview with the Assistant Director of Nursing (ADON) on 06/04/25 at 7:50 AM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and staff interviews, the facility failed to follow their Handwashing/Hand Hygiene policy when Nurse #2 did not doff her gloves, perform hand hygiene and don clean gloves prior to applying wound treatment and a clean dressing and before moving to a second wound on Resident #14. The deficient practice occurred for 1 of 4 staff members observed for infection control practices (Nurse #2). The findings included: Review of the facility's policy and procedure entitled Hand Hygiene and dated October 2021 read in part: Hand hygiene continues to be the primary means of preventing the transmission of infection. The following is a list of some situations that require hand hygiene: a. Immediately before touching a resident. b. Before performing an aseptic task c. After contact with blood, body fluids, or contaminated surfaces. d. After touching a resident e. After touching the resident's environment f. Before moving from working on a soiled body site to a clean body site on the same resident; and g. Immediately after glove removal. A wound observation was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-25 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #298 was admitted to the facility on [DATE] with diagnoses that included dysphagia (difficulty swallowing foods or liquids). Resident #298's care plan dated 11/20/23 did not include a care plan to address his tube feed and nutrition. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #298 was cognitively intact and used a feeding tube for nutritional intake. An interview with MDS Coordinator #1 on 1/24/24 at 10:30 AM revealed that the feeding tube should be a part of the care plan and the Dietician usually did the dietary and nutritional care plans. An interview with the Dietician on 1/24/24 at 12:05 PM disclosed that she initiated most dietary care plans. If it was a resident who required nutrition through a feeding tube, she would always initiate a care plan. The Dietician stated that Resident #298 had been in and out of the hospital so often that she did not do a care plan for the tube feeding. On 1/25/24 at 3:44 PM an interview with the Director of Nursing (DON) revealed that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-25 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident interviews and staff interviews, the facility failed to provide nail care for 2 of 9 residents dependent on staff for activities of daily living (Resident #44 and #1). The findings included: 1. Resident #44 was admitted to the facility on [DATE] with diagnoses inclusive of Parkinson's disease. The quarterly Minimum Data Set assessment (MDS) dated [DATE] indicated Resident #44 had severe cognitive impairment and required setup with eating, oral hygiene, and toileting. The MDS also indicated Resident #44 had not rejected care. A revised care plan dated 12/1/23 revealed Resident #44 had an activities of daily living (ADL) self-care performance deficit related to Parkinson's disease and he required staff assistance to complete ADL tasks daily. An observation and interview conducted on 1/22/24 at 11:10 AM revealed Resident #44's fingernails on both hands were long with jagged edges. Resident #44 stated his fingernails were cleaned the previous week by one staff member…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-25 · tag F0740 — failed to provide behavioral / mental-health care — pattern
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with resident, staff, the Nurse Practitioner and the Mental Health Services Representative, the facility failed to obtain mental health services for 1 of 1 resident reviewed for behavioral and emotional status (Resident #64). The findings included: Resident #64 was admitted to the facility on [DATE] with diagnoses that included depression. A progress note dated 10/2/23 by the Nurse Practitioner indicated Resident #64 was seen for routine medical follow-up. Resident #64 endorsed feelings of depression. He stated that he had not slept well for 5 nights. Resident #64 stated that his Escitalopram (antidepressant used to treat depression and generalized anxiety disorder) was not working. He was currently on 20 milligrams (mg) which was the maximum dose. The NP indicated she would place order for psychiatric consult. Resident #64 was originally prescribed Alprazolam (sedative used to treat anxiety and panic disorder) 0.5 mg twice daily as needed. Resident #64 reported he had tried…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observations and staff interviews the facility failed to remove expired food stored for use from 1 of 3 refrigerators (the walk-in refrigerator) in the kitchen. This had the potential to affect food served to residents. The findings included: On 1/22/24 at 10:38 AM an observation of the kitchen's walk-in refrigerator with the Dietary Manager (DM) revealed one opened case of lettuce. The box contained approximately 6 heads of lettuce that were brown and black in color, withered on the outside and brown and slimy on the inside. During the observation, the DM stated the lettuce was expired, and it would not have been used. The DM stated she and the cooks checked the refrigerator at the start of each workday for expired food. The DM said the box of lettuce was not checked for freshness earlier in the day. The Administrator stated on 1/25/24 at 3:40 PM the assigned kitchen staff should have checked the produce and removed all expired produce.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 25 citations
  • Potential for harm · E2024-01-25 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following the recertification surveys conducted on 10/8/21 and 7/29/22, and the complaint investigation survey conducted on 4/3/23. This was for repeat deficiencies in the areas of baseline care plan, activities of daily living care provided for dependent residents, and nutrition/hydration status maintenance that were originally cited on 7/29/22 during the recertification survey, and subsequently recited during the current recertification survey completed on 1/25/24. Develop/implement comprehensive care plan was originally cited on the complaint survey on 4/3/23 and was also subsequently recited during the recertification survey on 1/25/24. Food procurement and storage was originally cited on 10/8/21 during the recertification survey, and subsequently recited during the recertification survey on 7/29/22, the complaint survey on 4/3/23 and the recertification survey on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-25 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to provide a written discharge notification to the Resident's Responsible Party (RP) for 1 of 1 resident (#335) reviewed for discharge. The findings included: Resident #335 was admitted to the facility on [DATE] and discharged to the hospital on 8/14/23 with diagnoses including dementia and bipolar. A discharge Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #335's was cognitively intact. His functional abilities were not documented on the MDS. A review of the hospital Discharge summary dated [DATE] indicated Resident #335 was not taking suboxone medication (treats narcotic dependence) and suboxone was not listed on his medication list when he was discharged to the facility on 8/11/23. A review of an admission speech therapy encounter note dated 8/11/23 revealed Resident #335 scored 3 out of 15 on the cognitive screening tool whereas he was unable to remain focused on task during the cognitive assessment. The note further revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-25 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete a baseline care plan within the required timeframe for a new admission for 1 of 3 residents (Resident # 288). The findings included: Resident #288 was admitted to the facility on [DATE] with diagnoses that included neurocognitive disorder with lewy bodies and Parkinson's disease. The admission Minimum Data Set (MDS) dated [DATE] was still in progress and had not been completed. A review of Resident #288's medical record showed that the baseline care plan was started on 1/12/24 and had only one section completed, which was general information section. The general information section was completed on 1/16/24. Resident #288's functional status, health conditions, dietary, therapy and social services were not completed. On 1/25/24 at 9:56 AM, a phone interview conducted with Nurse #3 who initiated the baseline care plan on 1/12/24 revealed that she didn't know why only one section was completed. Nurse #3 stated that she generally would fill…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to assess and address weight loss for 1 of 3 residents reviewed for nutrition (Resident #1). The findings included: Resident #1 was readmitted to the facility on [DATE] with diagnoses inclusive of peripheral vascular disease, dementia, and anemia. A physician's order dated 1/4/24 indicated Resident #1 had an active order for regular diet, pureed texture, regular (thin) consistency for dysphagia. A physician's order (10/10/23) indicated health shakes two times a day for history of protein-calorie malnutrition one 4 oz serving with breakfast and dinner meal trays was discontinued on 1/3/24, when Resident #1 returned from a hospitalization. A physician's order dated 1/10/24 indicated weekly weights. Per the medical record, no weights were documented during the week of 1/10/24 and the next weight was documented on 1/19/24. A review of Resident #1's weights revealed the following: 9/4/23 218 pounds 9/11/23 216 pounds 9/29/23 206.6 pounds 10/9/23 210…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-29 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to provide shaving assistance (Resident #71, Resident #2), nail care (Residents #2, #14, and #30), and skin care (Resident #2) for 4 of 10 residents reviewed for activities of daily living for dependent residents. The findings included: 1. Resident #71 was admitted to the facility on [DATE] with diagnoses which included acute dislocation of the shoulder related to fall, and muscle weakness. Review of Resident #71's admission Minimum Data Set (MDS) assessment revealed it was in progress but not completed. The initial nursing assessment dated [DATE] revealed the resident was alert and oriented to person, place, time, and situation. Resident #71 required extensive assistance of 2 staff with bed mobility, transfers, dressing, and bathing, required extensive assistance of 1 staff member with personal hygiene, and was independent with eating once set up. Review of Resident #71's baseline care plan dated 07/21/22 revealed there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-29 · tag F0687 — failed to care for feet properly — pattern
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to provide nailcare for toenails for 4 of 10 residents reviewed for foot care (Residents #14, #71, #2 and #64). The findings included: 1. Resident #14 was admitted to the facility on [DATE] with diagnoses of diabetes and peripheral neuropathy. Review of Resident #14's physician order dated 12/9/20 revealed a referral for podiatrist. The order further stated toenail debridement for Diabetes. Review of Resident #14's medical record revealed a podiatry note dated 11/22/21 for follow-up foot care with general notes that read onychomycosis (fungal infection) to bilateral # 1-5. The note described the toenails as brittle, elongated and thick. Recommendations included debridement every 61 days to minimize pain, pressure and infection of risk. Review of podiatry note dated 4/19/22 documented resident was not seen due to being out of the building A quarterly Minimum Data Set, dated [DATE] assessed Resident #14 was cognitively intact…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-29 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, staff, and Nurse Practitioner interview the facility to have a medication error rate of less than 5% as evidenced by 4 medication administration errors out of 26 opportunities which gave the facility a medication error rate of 15.38%. This affected 1 of 5 residents observed during medication administration (Resident #83). The findings included: Review of physician orders dated July 2022 revealed the following orders: Humulin 70/30 (insulin) 45 units subcutaneously (sq) one time a day before breakfast, Aspirin 81 milligrams (mg) by mouth every day for coronary artery disease, Heparin Sodium (blood thinner) 5000 units sq every 8 hours, and Calcium Carbonate/Vitamin D3 600/400 mg by mouth everyday as a supplement. An observation of Nurse #5 preparing Resident #83's medication was made on 07/27/22 at 9:17 AM. Nurse #5 was observed to draw up Humulin 70/30 45 units of insulin into a syringe. Nurse #5 then began placing Resident #83's pills into a medicine cup that included: Aspirin 325 mg. Nurse #5 stated that she did not have the Heparin 5000 units…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-29 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interview the facility failed to store controlled substances in a permanently affixed compartment of the refrigerator for 2 of 2 medication rooms (East and [NAME] wing) and failed to remove expired medication from 1 of 1 central supply room. The findings included: 1a. An observation of the East wing medication room was made on [DATE] at 9:47 AM along with Nurse #5. The refrigerator was not locked and contained a metal lock box that was locked but was lying on a shelf in the refrigerator. The metal lock box was not permanently affixed and was removeable. Nurse #5 was interviewed on [DATE] at 9:48 AM who confirmed that the metal lock box was the controlled substance back up and she did not know the combination to open the metal box she would have to get it from another staff member. Nurse #5 was not aware of who was responsible for the metal lock box that contained controlled substances. The Director of Nursing (DON) was interviewed on [DATE] at 11:38 AM. The DON…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-29 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, and a test tray, the facility failed to serve food that was appetizing in appearance and temperature for 3 of 4 residents (Resident #64, Resident #71, and Resident #12) reviewed with food concerns. The findings included: Review of the resident council minutes revealed on 12/28/21 the residents in attendance stated they would like better quality of food. On 03/24/22 the residents stated, the food isn't warm when delivered to the rooms. On 05/26/22 the residents discussed likes and dislikes about the food with the Dietary Manager, but no details were provided in the minutes. Upon initial interviews with Resident #64, Resident #71 and Resident #12, the residents complained about the food being cold and not being appetizing in appearance. The resident's used descriptions such as awful, cold, tastes horrible, not fit to eat. The test tray was plated and left the kitchen on the last trays to be served to residents. The last trays arrived on the hall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interview the facility failed to implement the Center for Disease Control and Prevention (CDC) guidelines for use of personal protective equipment (PPE) when 1 of 2 nurses (Nurse #5) failed to discard her mask and eye protection after entering and exiting a Covid positive patients room (Resident #16) and then entering a non-COVID positive patients room, Nurse #5 also failed to disinfect a glucometer (used to check a resident's blood glucose level) after use per the manufacture's recommendations which resulted in the potential for cross contamination for 1 of 6 residents observed during medication administration (Resident #83). In addition, 1 of 2 nurse aides (NA #2) failed to perform hand hygiene after providing incontinent care and before touching clean bedding and assisting with wound care for 1 of 6 residents (Resident #71) reviewed for pressure ulcers. The findings included: The Centers for Disease Control and Prevention (CDC) guideline entitled, Interim…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-29 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to implement an effective pest control program to control the presence of flies and gnats in the hallway and resident rooms. This was evident in 1 of 1 resident care hall and 5 of 46 resident rooms (Rooms 16, 29, 30, 51 and 52). The findings included: An observation on 07/25/22 at 3:22 PM revealed a fly in the hallway outside room [ROOM NUMBER] that landed on a computer and was swatted away. An observation on 07/25/22 at 3:40 PM revealed a fly outside room [ROOM NUMBER] in the hallway flying around. An observation on 07/25/22 at 4:08 PM revealed a fly outside of room [ROOM NUMBER] that kept landing on a computer and was swatted away several times. An observation on 07/25/22 at 4:11 PM revealed a fly on the table outside room [ROOM NUMBER] and 42. An observation on 07/26/22 at :19 AM revealed a fly in the hallway at the nurses station and was swatted away during an interview with Nurse #2. An observation and interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to treat a resident in a dignified and respectful manner when 1 of 1 staff member (Nurse #3) spoke to the resident in a perceived disrespectful manner and failed to promote the resident's dignity and privacy by not providing a cover for his urinary catheter for 1 of 1 resident (Resident # 64) reviewed for dignity and respect. The findings included: Resident #64 was admitted to the facility on [DATE] with diagnoses which included neurogenic bladder and urinary retention. Review of Resident #64's admission Minimum Data Set (MDS) assessment dated [DATE] revealed he was cognitively intact. The MDS also revealed Resident #64 had an indwelling urinary catheter. 1.a. Observation of and interview with Resident #64 on 07/25/22 at 12:01 PM revealed him lying in bed on an air mattress. Resident #64 stated there had been an incident earlier in the morning of the power going off. Resident #64 stated when the power went off his air…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and observations the facility failed to implement a care plan intervention for 1 of 3 residents (Resident #34) reviewed for call lights. The findings included: Resident #34 was originally admitted to the facility on [DATE] with diagnoses which included aphasia, contracture to right hand and knee, muscle weakness, anxiety, and depression. Review of Resident #34's quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #34 was not cognitively intact and required extensive assistance with one person assist for most activities of daily living (ADL). Review of Resident #34's care plan dated 06/27/22 indicated Resident #34: -Had a communication problem. The goal for Resident #34 was to maintain current level of communication function. Interventions included to keep Resident #34's call light in reach. - Was at an increased risk of falls. The goal for Resident #34 was to be free of falls through the review date. Interventions included Resident #34 would have a working…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #19 was admitted to the facility on [DATE]. The quarterly Minimum Data Set assessment dated [DATE] indicated Resident #19 was cognitively intact and had no behaviors of rejection of care. A review of the shower schedule for room [ROOM NUMBER]-A revealed the shower days were scheduled for Tuesday and Friday first shift. A review of the shower notebook revealed there were no shower sheets for Resident #19 in the notebook. A review of Resident #19's medical record revealed there was no documentation of refusing his showers. A review of Resident #19's Activities of Daily Living documentation for 07/2022 revealed there were no showers documented in the Resident's medical record. An observation and interview were conducted with Resident #19 on 07/25/22 at 12:52 PM. The Resident was lying in bed and his hair appeared dry, not greasy, with his beard neatly trimmed and had no odors of incontinence or body odor. The Resident remarked how he had not had a shower in a while when asked about his showers. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff and Nurse Practitioner interviews the facility failed to report an abnormally high white blood cell count to the provider when it was available and two days later the resident was admitted to the hospital with systemic inflammatory response syndrome (SIRS) and altered mental status for 1 of 1 resident reviewed for hospitalizations. The findings included: Resident #52 was readmitted to the facility on [DATE] with diagnoses that included diabetes, malignant neoplasm of breast, mixed irritable bowel and others. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed that Resident #52 was cognitively intact and required extensive assistance with activities of daily living. Review of a physician order dated 07/12/22 read; complete blood count (CBC), comprehensive metabolic panel (CMP) and ammonia level. The blood work was not ordered STAT (immediately) but was collected on 07/15/22. Review of Resident #52's medical record revealed Resident #52 was diagnosed with a Urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident and staff interviews the facility failed to record and investigate a grievance for 1 of 7 residents (Resident #468) and failed to provide a written grievance summary for 1 of 7 residents (Resident #67) reviewed for grievances. Findings included: Review of the facility grievance policy, undated, indicated a policy statement which stated all grievances and complaints filed with the facility would be investigated and corrective actions would be taken to resolve the grievance(s). 1. Resident #468 was admitted on [DATE]. Review of Resident #468's Minimum Data Set (MDS) revealed a comprehensive admission assessment dated [DATE]. The resident was coded as cognitively intact. Resident #468 was discharged home on 5/6/22. Review of the facility grievances log from February 2022 through May 2022 revealed no recorded grievances for Resident #468. During a telephone interview with Resident #468 on 7/26/22 at 2:20PM, she stated it took nursing staff a while to respond to her call light for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-29 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of cognition for 1 of 1 resident reviewed for MDS accuracy (Resident #13). The findings included: Resident# 13 was readmitted to the facility on [DATE]. The diagnoses included right side hemiplegia following a stroke, aphasia and dysphasia. The quarterly MDS dated [DATE] revealed Resident# 13 was cognitively intact. A revised Care Plan dated 6/23/22 indicated Resident #13 was dependent on staff for meeting emotional, intellectual, physical, and social needs related to stroke. The Care Plan further indicated Resident #13 was cognitively impaired. An interview with the Social Worker (SW) on 7/26/22 at 4:40 PM indicated she was responsible for conducting and entering the (Brief Interview for Mental Status) cognitive score into the Electronic Medical Record (EMR). She further indicated she conducted the cognitive interview for Resident #13 but could not provide an exact…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff, and Nurse Practitioner interview the facility failed to check a blood glucose level before breakfast as ordered by the provider for 1 of 5 residents observed during medication administration (Resident #83). The Findings included: Resident #83 was admitted to the facility on [DATE] with diagnoses that included diabetes. No Minimum Data Set (MDS) information was available for Resident #83. Review of Resident #83's admission assessment dated [DATE] indicated he was alert and oriented. Review of a physician order dated 07/15/22 read: Accucheck (fingerstick glucose) before meals. An observation was made on 07/27/22 at 9:29 AM, Nurse #5 entered Resident #83's room to check his blood glucose level. When she entered the room there was no breakfast tray in the room and Resident #83 and his family member stated that breakfast had already been delivered and the tray collected. Nurse #5 proceeded to explain to Resident #83 and his family member that she had gotten a late start…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and resident, staff, and Wound Nurse Practitioner interviews the facility failed to implement interventions to promote healing of unstageable pressure ulcers for 1 of 6 residents reviewed with pressure ulcers (Resident #83). The finding included: Resident #83 was admitted to the facility on [DATE] with diagnoses that included unspecified fracture of right femur. Review of nursing admission assessment dated [DATE] indicated that Resident #83 was alert and oriented. Review of a baseline care plan dated 07/15/22 indicated that Resident #83 had a history of skin issues, but no current skin issues were noted. Review of admission nursing assessment dated [DATE] indicated that Resident #83 had unstageable pressure ulcers to his right and left heel. The right heel measured: 7.0 centimeters (cm) x 5.0 cm and the left heel measured 7.5 cm x 5.0 cm. No Minimum Data Set (MDS) information was available for Resident #83. Review of a physician order dated 07/16/22 read: paint bilateral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-29 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Registered Dietitian and Nurse Practitioner interviews the facility failed to assess interventions for significant weight loss and have systems in place to identify further weight loss for 1 of 1 resident reviewed for weight loss (Resident #41). The findings included: Resident #41 was readmitted to the facility on [DATE] with diagnoses of infection following a procedure, gangrene, and peritonitis. A review of weights revealed Resident #41's readmission weight on 3/4/2022 was 152.8 lbs and on 7/14/2022 her weight was 132.2 lbs, for a total of 20.6 lb weight loss or 13.16% weight loss in a 4-month period. Review of the care plan dated 3/21/22 revealed Resident #41 was at nutritional risk related to poor appetite and intake, weight loss, increased nutritional needs for wound healing, interventions included: provide and serve supplements as ordered, monitor/record/report to medical provider signs and symptoms of malnutrition, and significant weight loss of 3 pounds in 1 week, > 5%…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and resident, staff and Nurse Practitioner interviews the facility failed to have a physician order for the use of oxygen for 1 of 1 resident reviewed with oxygen (Resident #12). The findings included: Resident #12 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed that Resident #12 was cognitively intact and required extensive assistance with activities of daily living. The MDS further revealed that Resident #12 required oxygen during the assessment reference period. Review of the Resident #12's physician orders revealed no active order for oxygen use. An observation and interview were conducted with Resident #12 on 07/25/22 at 12:20 PM. Resident #12 was resting in bed and was observed to have a nasal cannula in his nose that was connected to concentrator that was set to deliver 2 liters of oxygen. Resident #12 stated he had been on oxygen for a while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to maintain a complete and accurate medical record by failing to document the completion of wound care (Resident #42) for 1 of 6 residents reviewed for pressure ulcers. The findings included: Review of Resident #42's physician orders revealed a treatment order dated 6/18/2022. This order read: Sacral wound treatment orders: cleanse wound with wound cleaner, next apply acetic moistened gauze 4 x 4's to entire wound bed, then apply gauze over the soaked gauze, then cover with abdominal pads to entire area every day shift. Review of Treatment Administration Record for July 2022 revealed no documentation of treatment completion for 10 of the 29 days reviewed. The dates of missed documentation were 7/4, 7/5/,7/7, 7/9, 7/13, 7/16, 7/17, 7/21, 7/23, and 7/25/2022. On 7/29/2022 at 11:13AM an interview was conducted with Nurse #8. She stated she was familiar with Resident #42 and had provided his wound treatments. Nurse #8 revealed she was Resident #42's assigned Nurse on July 21st and July 23rd and provided his wound treatments…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-01-25 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete admission and annual Minimum Data Set (MDS) assessments within the regulated time frames for 5 of 6 residents reviewed for completion of comprehensive MDS assessments (Residents #71, #78, #44, #186, and #39). The findings included: 1. Resident #71 was admitted to the facility on [DATE]. The admission MDS with an assessment reference date (the last day of the assessment period) of 12/11/23 was reviewed and revealed the assessment was signed completed on 1/8/24. The MDS Coordinator was interviewed on 1/25/24 at 10:37 AM. She explained she had been off work and was trying to catch up. She stated she had identified many comprehensive assessments which were late and had been working on them with help from the Corporate Consultant. The Corporate Consultant was interviewed on 1/25/24 at 11:09 AM. She explained that a plan of correction for the late assessments was started on 1/8/24 but it was not yet completed. The Administrator was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2024-01-25 · tag F0638 — pattern
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete quarterly assessments within the regulated time frames for 5 of 6 residents reviewed for completion of quarterly MDS assessments (Residents #52, #10, #44, #34, and #57). The findings included: 1. Resident #52 was admitted to the facility on [DATE]. The quarterly MDS assessment with an assessment reference date (the last day of the assessment period) of 12/12/23 was reviewed and revealed the assessment was signed as completed on 1/5/24. The Corporate Consultant was interviewed on 1/25/24 at 11:09 AM. She explained that a plan of correction for the late assessments was started on 1/8/24 but it was not yet completed. The Administrator was interviewed on 1/25/24 at 3:40 PM and stated the MDS quarterly assessments should have been completed by their due dates. She stated the MDS Coordinator had been receiving help to completed assessments by corporate and were working on preventing late assessments. 2. Resident #10 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2022-07-29 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to document a resident's discharge in the medical record (Resident #52) for 1 of 1 resident reviewed for hospitalizations. The finding included: Resident #52 was readmitted to the facility on [DATE] with diagnoses that included diabetes, malignant neoplasm of breast, mixed irritable bowel and others. There was no discharge Minimum Data Set (MDS) available for review. Review of Resident #52's medical record revealed no order for transfer to the hospital and no documentation of why she was being transferred to the hospital. Review of a history and physical from the local hospital dated 07/17/22 that Resident #52's assessment and plan included SIRS, acute metabolic encephalopathy, along with other diagnoses. The plan also indicated Resident #52 would be admitted to the hospital. Nurse #4 was interviewed on 07/29/22 at 12:22 PM and confirmed that she was working the day Resident #52 was sent to the hospital which was 07/17/22. She stated that during the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$15,470 in federal fines across 2 penalties.

  • $9,318 — penalty dated 2024-11-26
  • $6,152 — penalty dated 2024-01-25

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CCH HEALTHCARE — 33 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.5+0.5 vs chain
Health inspection 3 of 52.4+0.6 vs chain
Staffing 3 of 52.5+0.5 vs chain
Quality measures 4 of 53.9+0.1 vs chain
The other 32 homes this chain runs (chain average 2.5★, per CMS)
1 of 5Carver Living CenterDurham, NC 1 of 5Countryside Manor Nursing And Rehabilitation LLCFremont, OH 1 of 5Harrison Pavilion Care CenterCincinnati, OH 1 of 5Meadowbrook Care CenterCincinnati, OH 1 of 5Smoky Mountain Health And Rehabilitation CenterPigeon Forge, TN 1 of 5The Greens at GastoniaGastonia, NC 1 of 5Valley Nursing and Rehabilitation CenterTaylorsville, NC 1 of 5Weakley Rehabilitation And Nursing CenterDresden, TN 2 of 5Cedars Of Lebanon Care CenterLebanon, OH 2 of 5Clovernook Health Care And Rehabilitation CenterCincinnati, OH 2 of 5Louisville Gardens Care CenterLouisville, OH 2 of 5Ridgewood Living & Rehabilitation CenterWashington, NC 2 of 5Solon Pointe At Emerald RidgeSolon, OH 2 of 5The Greens at HickoryHickory, NC 2 of 5The Greens at LincolntonLincolnton, NC 2 of 5The Greens at ViewmontHickory, NC 2 of 5Willow Ridge Of NCRutherfordton, NC 3 of 5Flint Ridge Nrsg & Rehab CtrNewark, OH 3 of 5Lincoln Crawford Care CenterCincinnati, OH 3 of 5Meadow Wind Health Care CenterMassillon, OH 3 of 5Northcrest Rehab And Nursing CenterNapoleon, OH 3 of 5Scarlet Oaks Nursing And Rehabilitation CenterCincinnati, OH 3 of 5The Greens at HendersonvilleHendersonville, NC 3 of 5The Greens at Pinehurst Rehabilitation & Living CePinehurst, NC 3 of 5The Greens at Spruce PinesSpruce Pine, NC 4 of 5Cedarview Care CenterLebanon, OH 4 of 5Sunrise Nursing Healthcare LLCAmelia, OH 4 of 5The Greens at Maple LeafStatesville, NC 4 of 5The Greens at WeavervilleWeaverville, NC 4 of 5Twilight Gardens Nursing And RehabilitationNorwalk, OH 5 of 5Locust Ridge Healthcare LLCWilliamsburg, OH 5 of 5The Greens at CabarrusConcord, NC

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
NCNH HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/29/2022
NC RESOURCES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 12/29/2022
NCNH J-DEK HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST5%since 12/29/2022
NCNH J-DEK LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 12/29/2022
STARLIGHT HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST38%since 12/29/2022
DORITY, CASSANDRAIndividualW-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROLsince 08/03/2015
STERN, JACOBIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 12/29/2022

CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.7M
Net patient revenuemost recent cost report
-2.1%
Operating marginrevenue minus expenses
$1.9M
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 51%Medicare 12%Other / private 37%

This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$412per resident / day
operating cost
$12,526per month
≈ monthly operating cost
$403per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345415. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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