Tri State Health And Rehabilitation Center
600 Shawanee Rd, Harrogate, TN 37752 · For profit - Corporation · 116 certified beds · (423) 869-5376 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Dec 2025
- inspectors cited 5 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (15) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $14,852 in federal fines (most recent 2024-09-26)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.7% | 14.0% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.9% | 6.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.3% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 16.2% | 13.8% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.0% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 19.7% | 17.2% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 41.4% | 31.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.7% | 5.0% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 26.8% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.2% | 16.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.5% | 1.7% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 79.8% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 25.3% | 22.6% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 17.0% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.41 | 1.67 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 3.64 | 1.56 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
50.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 118 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 68.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 76% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 50.3%CMS range 40.2–58.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 14.6%CMS range 10.7–18.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 68.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 68.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 52.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 87.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 97.4% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 4.6–12.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.00 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 116 beds and averages 101.3 residents a day — about 87% occupied, or roughly 15 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.44 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.73 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.95 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.92 hrs/resident/day on weekends vs 3.65 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.89 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
15 citations, most serious first — scroll within the box to see all.
- Immediate jeopardy · K2024-09-26 · tag F0678 — failed to provide CPR when needed — patternProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, facility investigation review, and interview, the facility failed to ensure a resident's end of life wishes were honored and failed to identify staff were not appropriately trained and certified in Cardio-Pulmonary Resuscitation (CPR) before performing CPR for 4 residents (Resident #3, #8, #9, and #10) of 5 residents reviewed for Cardio-Pulmonary Resuscitation (CPR) and code status. The facility failed to ensure staff followed Resident #3's end of life wishes and failed to ensure staff were trained and certified before performing CPR on Resident #8 on [DATE], Resident # 9 on [DATE], and on Resident #10 on [DATE].The facility failed to ensure staff were educated and knowledgeable when Certified Nursing Assistants (CNAs) and Housekeeping Staff, who were not CPR certified, expressed an intent to perform CPR without having the adequate training in the event of cardiac or respiratory arrest of a resident. The facility's failure placed Residents #3, #8, #9, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-09-26 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, job description review, medical record review, employee time punch review, and interview, the facility failed to provide competent and proficient nursing staff to assure resident safety an attain or maintain the highest practicable level of wellbeing of residents when nursing staff failed to honor the end of life wishes, failed to ensure nursing staff were knowledgeable of a code status, met specific competency requirements, and understood their job responsibilities related to Cardio-Pulmonary Resuscitation (CPR), Do Not Resuscitate (DNR) Status, and life saving measures for 4 of 5 residents (Resident #3, #8, #9, and #10) reviewed for CPR. The facility's non-compliance placed Residents #3, #8, #9, and #10 in Immediate Jeopardy (IJ) (A situation in which the provider's noncompliance with one or more requirements of participation has caused or is likely to cause serious injury, harm, impairment, or death to a resident) when CPR was performed against Resident #3's wishes, when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-09-26 · tag F0835 — failed to run the facility competently — patternAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, job description review, facility document review, Quality Assurance and Performance Improvement (QAPI) Plan review, QAPI Meeting Minutes review, and interviews, the facility's Administration failed to provide effective leadership and oversight after 1 resident's (Resident #3) end of life wishes were not honored and 4 staff members who were not trained or certified in Cardio-Pulmonary Resuscitation (CPR) and life sustaining measures performed CPR on 3 residents (Residents #8, #9, and #10) from 6/2024-9/2024 of 5 residents reviewed for CPR. The facility's Administration failed to identify the non-compliance and develop and implement effective processes through the facility's Quality Assurance and Performance Improvement (QAPI) committee. Administration failed to ensure the effective training of staff after identifying CPR was performed on 1 resident (Resident #3) against the resident Physician's Order for Scope of Treatment (POST) for a Do Not Resuscitate (DNR) code status, failed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-09-26 · tag F0837 — patternEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documentation review, facility policy review, job description review, and interview, the facility's Governing Body failed to identify non-compliance and implement effective corrective action plans through the facility's Quality Assurance and Performance Improvement (QAPI) program, failed to provide effective leadership and oversight to the facility and the facility's administration to ensure all nursing staff, including Certified Nursing Assistants (CNAs), were educated on the code or Cardiopulmonary Resuscitation (CPR) process when Resident #3's end of life wishes for Do Not Resuscitate (DNR) were not honored on [DATE], when CPR was performed on 3 residents (Residents #8, #9, and #10) from [DATE] through [DATE] by 4 CNAs who were not trained or certified in CPR life sustaining measures, and when the facility failed to identify, educate, and put action steps in place when CNAs and Housekeeping Staff, who were not CPR certified, expressed an intent to perform CPR without having the adequate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-09-26 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility document review, facility policy review, job description review, Quality Assurance and Performance Improvement (QAPI) Plan review, QAPI Meeting Minutes review, and interviews, the facility's QAPI committee failed to ensure an effective QAPI program that identified quality deficiencies, implement performance improvement activities to address quality concerns, and perform a root cause analysis related to residents' code status', end of life wishes, and staff performing Cardio-Pulmonary Resuscitation efforts who were not trained or certified in CPR. The facility's QAPI committee failed to develop and implement effective processes to include the effective training of staff after identifying CPR was performed on 1 resident (Resident #3) against the resident's Physician's Order for Scope of Treatment (POST) and end of life wishes, failed to identify and have effective action plans in place to correct deficiencies when non-CPR certified and untrained staff performed CPR on 3 residents (Residents #8,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, electronic mail (email) communication review, facility documentation review, observation, and interviews the facility failed to protect residents' rights to be free from misappropriation of narcotic medications for 1 resident (Resident #17) of 19 residents reviewed for misappropriation.The facility was cited at F-602 as Past Non-Compliance.Non-compliance began on 11/10/2025 and ended on 11/21/2025. The findings include:Review of the facility's undated policy titled, Abuse: Prevention of and Prohibition Against, revealed .It is the policy of this Facility that each resident has the right to be free from .misappropriation of resident property .The Facility will provide oversight and monitoring to ensure that its staff, who are agents of the Facility, deliver care and services in a way that promotes and respects the rights of the residents to be [free] from .misappropriation of resident property .Misappropriation of resident property means the deliberate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interviews, the facility failed to follow a Physician's order for 1 resident (Resident #9) of 19 residents reviewed for medication administration.The findings include:Review of the facility's policy, titled Administering Medications undated revealed, .Medications are administered in a safe and timely manner, and as prescribed .Medications are administered in accordance with prescriber orders .Medications are administered as ordered .Right Patient .Right Med .Review of the medical record revealed Resident #9 was admitted to the facility on [DATE], with diagnoses including Depression, Anxiety Disorder, Brief Psychotic Disorder, and Cognitive Communication Deficit.Review of the annual Minimum Data Set assessment dated [DATE], revealed Resident #9 scored a 13 on the Brief Interview for Mental Status (BIMS) assessment indicating the resident was cognitively intact.During an observation on 12/16/2025 at 9:29 AM, revealed a clear medication cup on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure the safety of 1 resident (Resident #9) of 19 residents reviewed for accidents. The findings include:Review of the facility policy titled, Administering Medications undated revealed .Medications are administered in a safe and timely manner .The nurse providing/administering the medications will verify consumption compliance .Review of the medical record revealed Resident #9 was admitted to the facility on [DATE], with diagnoses including Depression, Anxiety Disorder, Brief Psychotic Disorder, and Cognitive Communication Deficit.Review of the annual Minimum Data Set assessment dated [DATE], revealed Resident #9 scored a 13 on the Brief Interview for Mental Status (BIMS) assessment which indicated the resident was cognitively intact.During an observation on 12/16/2025 at 9:29 AM, revealed a clear medication cup with 4 pills on Resident #9's bedside table. During an interview on 12/16/2025 at 9:39 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, review of manufacturer guidelines, medical record review, observation, and interview the facility failed to store insulin pens appropriately for 3 residents (Resident #15, #25 and #78) on 1 medication cart of 3 medication carts observed for medication storage.The findings include:Review of the facility policy titled, Administering Medications, undated, revealed .Medications are administered in a safe and timely manner .When opening .the date opened is recorded on the container .Review of manufacturer guidelines, dated 7/2022, revealed .TRESIBA [medication used to treat Diabetes] .(insulin degludec) .should be thrown away after 56 days, even if it still has insulin left in it .Review of manufacturer guidelines, dated 5/2025, revealed .Lantus [medication used to treat Diabetes] Only use your pen for up to 28 days after its first use .Throw away the Lantus .pen you are using after 28 days .Review of the medical record revealed Resident #15 was admitted to the facility on [DATE] with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-26 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to develop and implement a care plan to include the code status for 4 residents (Residents #3, #8, #9, and #10) of 5 residents reviewed for care plans. The findings include: Review of the facility policy titled, Care Planning - Interdisciplinary Team, dated 3/2022, revealed .The interdisciplinary team (IDT) is responsible for the development of resident care plans .Resident care plans are developed according to the time frames and criteria established .Comprehensive, person-centered care plan are based on resident assessment and developed by an interdisciplinary team (IDT) .The IDT includes but is not limited to .the resident's attending physician .a registered nurse with responsibility for the resident .to the extent practicable, the resident and/or the resident's representative . Review of the medical record revealed Resident #3 was admitted to the facility on [DATE] with diagnoses including Chronic Congestive Heart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-26 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on job description review, medical record review, facility documentation review, and interview, the facility failed to ensure medical records regarding Cardio-Pulmonary Resuscitation (CPR) were complete and accurate for 4 residents (Residents #3, #8, #9, and #10) of 5 resident medical records reviewed for CPR. The findings include: Review of a job description for the Licensed Practical Nurse (LPN) dated [DATE], revealed .ESSENTIAL DUTIES AND RESPONSIBILITIES .Perform administrative duties regarding assigned residents, such as completing medical forms, reports .Make written and oral reports .to the attending physician, Medical Director, or the Administrator concerning the status and care of the assigned resident .Review medication cards for completeness of information, accuracy in the transcription of the physician's order .Chart nurses' notes in professional and appropriate manner that timely, accurately and thoroughly reflects the care provided to the resident .Perform routine charting duties as required…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, facility investigation review, observations, and interviews the facility failed to ensure 2 residents (Resident #1 and Resident #2) were free from abuse of 5 sampled residents. The findings include: Medical record review revealed Resident #1 was admitted to the facility on [DATE] with diagnoses including Cerebral Infarction, Aphasia, Hemiplegia and Hemiparesis affecting Dominate Right Side, Seizures, and Atherosclerotic Heart Disease. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #1 scored a 9 on the Brief Interview Mental Status (BIMS) assessment which indicated moderate cognitive impairment. Review of the comprehensive care plan for Resident #1 dated 3/11/2024, revealed the facility added a focus of a psychosocial well-being problem for Resident #1 with the intervention of a stop net to resident's door entry into his room. Medical record review revealed Resident #2 was admitted to the facility on [DATE] with diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-16 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, and interview the facility failed to follow physician's orders for a tube feeding for 1 resident (#35) of 6 residents reviewed for tube feeding. The findings include: Record review revealed Resident #35 was admitted to the facility on [DATE] with diagnoses including Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Left Dominant Side, Type 2 Diabetes Mellitus, Dysphagia, and Dementia. Review of Resident #35's plan of care dated 5/26/2023 revealed, .Feeding Tube: The resident requires tube feeding .r/t (related to) history of Cerebral Infarction and Dysphagia . Review of the physician recapitulation orders active as of 8/16/2023 revealed .Give Diabetasource 1.2 [type of liquid nutritional replacement] via [by] pump at 90cc/hr [cubic centimeter per hour] x 22 hours .start date 5/12/2023 . Observation of Resident #35 on 8/15/2023 at 10:10 AM, in the resident's room, revealed Diabetasource 1.2 infusing at 85cc/hr. Observation with the Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-16 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, observation, and interview the facility failed to ensure 1 of 4 kitchen employees wore Personal Protective Equipment (PPE) appropriately while in the kitchen workspace. The findings include: Review of the facility policy titled, COVID-19 Prevention and Control: PPE Mask_When to use dated 5/2023 showed, .Policy Interpretation and Implementation .Infection prevention and control measures are based on established guidelines governing all communicable diseases .Source control for HCP [health care providers] include .A barrier face covering .A well-fitting facemask . During an observation on 8/14/2023 from 11:30 AM - 11:45 AM, the Temporary [NAME] (TC) #1 was observed not wearing a facial mask appropriately while in the kitchen (mask worn under the chin). TC #1 was observed collecting food measuring/serving utensils, removing covered trays of items from the reach in refrigerator, answering the backdoor doorbell and checking in covered loaves of bread with a food vendor. TC #1 delivered the invoice from the bread vendor to the Dietary Manager (DM) who was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-12-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, and interview the facility failed to follow a physician's order for 1 resident (#24) of 1 resident reviewed for tracheostomy care. The findings include: Medical record review revealed Resident #24 was admitted to the facility on [DATE] with diagnoses including Sepsis, Type 2 Diabetes Mellitus, Chronic Pain, Subarachnoid Hemorrhage, Cerebral Edema, Acute Respiratory Failure, and Tracheostomy. Medical record review of a physician's order dated 10/8/19 revealed .TRACH [tracheostomy] [an opening in the neck to create an airway] CARE BID [two times a day] - CLEAN TRACH WITH H202 [hydrogen peroxide]/NS [normal saline] . Medical record review of the resident's Comprehensive Care Plan dated 5/1/19 revealed .Perform resident's trach care per MD (medical doctor) orders . Medical record review of the Treatment Administration Record (TAR) dated October, November and December of 2019 revealed the order for tracheostomy care was time coded as daily instead of BID as ordered.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$14,852 in federal fines across 2 penalties.
- $7,426 — penalty dated 2024-09-26
- $7,426 — penalty dated 2024-09-26
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.2 | -2.2 vs chain |
| Health inspection | 1 of 5 | 2.8 | -1.8 vs chain |
| Staffing | 2 of 5 | 2.7 | -0.7 vs chain |
| Quality measures | 3 of 5 | 4.4 | -1.4 vs chain |
The other 341 homes this chain runs (chain average 3.2★, per CMS)
Showing 40 of 341; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| ROCKY TOP HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/17/2023 |
| ABBOTT, SWATI | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| AGWUNOBI, JOHN | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| ALBRECHTSEN, TYLER | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| BLOUIN, ANN | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| CHRISTENSEN, CHRISTOPHER | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| PARKINSON, MARK | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| PORT, BARRY | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 10/17/2023 |
| SHAW, DAREN | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| SMITH, BARRY | Individual | CORPORATE DIRECTOR | — | since 10/17/2023 |
| SNAPPER, SUZANNE | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 10/17/2023 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | — | since 10/17/2023 |
| BURTON, SPENCER | Individual | CORPORATE OFFICER | — | since 10/17/2023 |
| SATO, AMI | Individual | CORPORATE OFFICER | — | since 09/09/2024 |
| THATCHER, BRENT | Individual | CORPORATE OFFICER | — | since 10/17/2023 |
| SMITH, MAGEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/01/2024 |
| PANNOCCHIA, LUIS | Individual | ADP OF THE SNF | — | since 02/07/2025 |
CMS files one row per role, so the 20 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $540K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in TN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Tennessee Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 445263. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.