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Foothills Transitional Care And Rehabilitation

1012 Jamestown Way, Maryville, TN 37803 · For profit - Corporation · 185 certified beds · (865) 984-7400 Medicare & Medicaid certified

Call the home — (865) 984-7400 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Aug 2023Resident-funds citation (F0565)1 actual-harm citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$9,982 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2023
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 1 actual-harm citation
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $9,982 in federal fines (most recent 2025-02-18)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • about 26% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
131 Cherokee Heights Dr · (865) 238-6100 · Call to confirm hours
Pharmacy
131 Montgomery Ln · (865) 681-0520 · Call to confirm hours
Grocery
Food City1.1 mi
1715 West Broadway Avenue
Park
1467 Montvale Station Rd · (865) 983-9244 · Typically dawn to dusk
Place of worship
1104 Montvale Station Rd · (865) 977-7855

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.0%14.0%15.4%better
Long-stay residents who lose too much weight3.9%6.1%5.4%better
Long-stay residents with a catheter left in their bladder0.5%0.7%0.9%better
Long-stay residents with a urinary tract infection1.5%1.8%2.0%better
Long-stay residents with depressive symptoms45.6%13.8%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.2%3.4%3.3%better
Long-stay residents whose ability to walk worsened18.6%17.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication33.8%31.7%18.9%worse
Long-stay residents given the seasonal flu vaccine76.6%94.5%95.3%worse
Long-stay residents with pressure ulcers1.8%5.0%4.7%better
Long-stay residents with worsening bladder/bowel control21.8%20.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table8.8%16.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.9%1.7%1.4%better
Short-stay residents given the seasonal flu vaccine49.7%79.8%79.4%worse
Short-stay residents rehospitalized after admission12.2%22.6%22.6%better
Short-stay residents with an outpatient ER visit12.1%11.2%12.0%typical
Long-stay hospitalizations per 1,000 resident days0.791.671.67better
Long-stay outpatient ER visits per 1,000 resident days0.871.561.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

52.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 77 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

52.3%U.S. median 51.5%
Got home and stayed home
11.1%U.S. median 10.7%
Went back to hospital
64.7%U.S. median 56.6%
Met the expected recovery
0.48U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.23hours / resident / day
Occupational therapy
0.09hours / resident / day
Speech therapy

Met the expected recovery: 64.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 51 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.48 therapist hours per resident per day in 2026Q1 — more than 79% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF52.3%CMS range 41.2–62.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.1%CMS range 7.9–15.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge64.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge68.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge51.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified83.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.0%CMS range 4.0–11.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.941.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.49
RN hours/ resident / day
1.10
LPN hours/ resident / day
1.73
Aide hours/ resident / day
3.33
Total nurse hours/ resident / day
0.43
RN hoursweekends
51.1%
Total nursing turnover
56.3%
RN turnover

How full it usually is: this home is certified for 185 beds and averages 114.8 residents a day — about 62% occupied, or roughly 70 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.33 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.73 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.51 on weekdays — 18% thinner on weekends. RN hours go from 0.52 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2024-01-10)
3
at the previous standard inspection (2020-02-12)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 12 most serious are shown; the remaining 13 are one tap away and print in full.

  • Actual harm · Gcited before2025-02-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, satellite imagery and measurements from Google Earth review, Historic Weather Data from the National Weather Service (NWS) review, Fire Department (FD) record review, Emergency Medical Services (EMS) records review, facility investigation review, hospital documentation reivew, and interviews the facility failed to prevent an elopement of 1 resident, (Resident #7) of 6 residents reviewed. The facility's failure resulted in Harm to Resident #7 when on the evening of 5/26/2024, Resident #7 exited the facility unbeknownst to staff, walked 0.25 miles away from the facility, down the street, fell over the curb into the yard of a private residence, and was found by an off duty law enforcement officer who was passing by. Resident #7 sustained a fractured Humerus (upper long bone of the arm) in the fall, required transportation by EMS to a local hospital for emergent treatment, then later required outpatient surgical treatment to repair the fracture. The facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2023-08-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, record review, document review, observation, and interviews, the facility failed to ensure 1 resident (Resident #10) of 3 residents was safely transferred using a mechanical lift. Specifically, Resident #1 had paralysis and weakness to the left side of the body. The facility failed to assess Resident #10 for the appropriate type of mechanical sling/lift pad to prevent the resident from leaning to the left side. On 11/30/2022 and 01/14/2023, while utilizing a bariatric sized four-point sling, Resident #10 began to lean toward the left side and fell to the floor from the sling. This failure resulted in a left shoulder fracture as a result of the 11/30/2022 fall, a left elbow fracture as a result of the fall on 01/14/2023, and resulted in Resident #10 being fearful of getting out of bed with a mechanical lift. The facility's failure resulted in actual Harm to Resident #10. Findings included: A review of the [Name of the Mechanical Lift] User Manual with a copyright date of 2014…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-02-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observation, and interview the facility failed to maintain a clean and sanitary Kitchen which had the potential to affect 105 of 105 residents of the facility. The findings include: Review of the facility's undated policy titled, Food Safety and Sanitation Policy, revealed .The food and nutrition services department will follow regulations as outlined by other official health agencies .with jurisdiction over the facility .Stored food is handled to prevent contamination and growth of pathogenic organisms .All time, temperature control for safety .foods including leftovers should be labeled, covered and dated when stored .when a food package is opened, the food item should be marked to indicate the open date .This date is used to determine when to discard food . During an observation in the kitchen and interview with the Dietary Manager (DM) on 2/12/2025 at 2:45 PM, during the evening meal preparation revealed the following: The range top was blackened with scattered food particles and residue beneath the burner eyes. The Deep Fryer revealed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of resident council minutes and interviews, the facility failed to resolve resident concerns related to food quality for 5 consecutive months from 6/2024 through 11/2024 and were not corrected until 12/2024, 6 months after the initial concerns were lodged during the resident council meetings. The findings include: Review of Resident Council Minutes from 6/2024 revealed .Old Business .Food New Business .Food issues .Dietary .oatmeal needs to be in a bowl .fried potatoes need to be cooked and not hard .want heavier meal at supper time (6 to 2 vote) wanting bigger portions .wanting snacks available .have butter .syrup served with pancakes .hamburger buns .cold food and cold coffee, cold plates, cold eggs, wants snacks around 3:00 PM . Review of Resident Council Minutes for 7/2024 revealed .Dietary .Cold food .not having salad items, sugar for sweet tea, no hamburger buns for hamburgers .wanting whole milk .supply issue . Review of Resident Council Minutes dated 8/2024, revealed .New Business .Residents getting dislikes on their trays .Running out of different condiments…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-18 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to maintain all kitchen equipment in a safe and operable condition. The findings include: During observations in the dietary department and interview with the Dietary Manager (DM) on 2/12/2025 at 2:45 PM, during evening meal preparation, revealed the following: 1. The ice maker was inoperable. The DM stated the ice maker had been out of service for 2 months and not repaired. The DM stated the kitchen staff were required to use an ice maker at an adjacent nursing station to obtain ice for kitchen several times daily. 2. The Convection Oven #1 was inoperable. The DM stated the Convection Oven replacement parts were not unavailable and had been inoperable for 5 months. 3. The plate warming system revealed 1 of 3 plate warmers inoperable. The DM stated the facility administrator was made 10/2024 and had not been repaired or replaced. 4. The 3-compartment sink revealed compartments #1 and #2 had clogged drains. Dirty dish water was pooled in both compartments. The DM stated the sink repeatedly had clogged floor drains which had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident council minutes review, medical record review, and interview the facility failed to provide palatable, temperature appropriate, and sufficient meals for 1 resident (Resident #2) of 5 residents reviewed for dietary services. The facility was cited as Past Non-Compliance at F-804 at a Scope and Severity of D. Non-compliance began on 6/1/2024 and ended on 12/10/2024. The facility is not required to submit a Plan of Correction. The findings include: Review of Resident Council Minutes dated 7/2024, revealed .Dietary .Cold food .not having salad items, sugar for sweet tea, no hamburger buns for hamburgers .wanting whole milk .supply issue . Medical record review revealed Resident #2 was admitted to the facility on [DATE] with diagnoses including Atrial Fibrillation, Hypertension, Lumbosacral Spondylosis, Diabetes, Chronic Kidney Disease, Acute Kidney Failure, Chronic Back Pain, Muscle Wasting Multiple Sites, and Depression. Review of the admission Minimum Data Set (MDS) assessment dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Past Non-Compliance
  • Potential for harm · Fcited before2024-01-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observations, and interviews, the facility failed to ensure kitchen cooking/ serving/ storage equipment was maintained in a sanitary condition, which had the potential to affect 95 of 95 residents, and failed to ensure expired thickened liquids were discarded. The findings include: Review of the facility's policy titled, Cleaning & Sanitation, dated 5/16/2023, showed .ensure that equipment and utensils are properly cleaned and sanitized .Keep all containers used to store utensils (drawers, shelves, bus/ utility bins) clean and free of all debris . Review of the facility's policy titled, Receiving and Storage Standards and Procedures dated 7/5/2019, showed .Discard out-of-date products .Keep all equipment .in good repair, free of defects, cracks, or breaks .clean and free of visible residue buildup . During an observation of the cooking and food preparation area with the Certified Dietary Manager (CDM) on 1/8/2024 at 9:40 AM, showed the following: 1. Eleven 8-inch plate warming bases had multiple pieces broken off, of various sizes, from the anterior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observations, and interviews, the facility failed to provide privacy for 1 resident (Resident #8) of 95 residents reviewed for resident dignity. The findings include: Review of the facility policy titled, Resident Rights, revised 3/22/2022, showed .The resident has the right to a dignified existence, self-determination, and communication and access to persons and service inside and outside the facility . Resident #8 was admitted to the facility on [DATE] with diagnoses including Anoxic Brain Damage, Peripheral Vascular Disease, Restless Leg Syndrome, Major Depressive Disorder, Muscle Wasting and Atrophy with Physical Debility. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE], showed the resident had a Brief Interview for Mental Status (BIMS) score of 15. Which indicated the resident was cognitively intact. Review of Resident #8's comprehensive care plan last revised 12/27/2023, showed the resident had vision loss and had mobility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, facility document review, medical record review and interview, the facility failed to ensure 1 resident (Resident #76) acknowledged having, was educated on or offered information regarding advance directives of 26 advanced directives reviewed. The findings include: Based on the facility policy titled, Residents' Rights Regarding Treatment and Advance Directives, dated 1/2023, showed .It is the policy of this facility to support and facilitate a resident's right to request .to formulate an advance directive .'Advance directive' is a written instruction, such as a living will or durable power of attorney for healthcare .relating to the provision of healthcare when the individual is incapacitated .The facility will provide the resident or resident representative information, in a manner that is easy to understand, about the right to refuse medical or surgical treatment and formulate an advance directive . Review of a facility document titled, Admissions Agreement, dated 11/23/2022,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interviews, the facility failed to maintain a safe, clean, homelike environment in 3 resident (Residents #30, #3, and #8) rooms of 66 rooms observed. The findings include: Review of the facility's policy titled, Routine Cleaning and Disinfection, revised 3/23/2022, showed .It is the policy of this facility to ensure the provision of routine cleaning .in order to provide a safe, sanitary environment .'Cleaning' .refers to the removal of visible soil from objects and surfaces . Review of the facility's policy titled, Safe and Homelike Environment, undated, showed .In accordance with residents' rights, the facility will provide a safe, clean, comfortable and homelike environment .'Environment' refers to any environment in the facility that is frequented by residents, including .the residents' rooms .'Sanitary' includes .keeping resident .equipment clean .equipment includes .equipment used in the completion of the activities of daily living .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to accurately complete a Minimum Data Set (MDS) assessment for 3 residents (Residents #48, #42, and #30) of 29 residents reviewed for MDS assessments. The findings include: Review of the facility's policy titled, RAI [resident assessment instrument] Assessment - MDS 3.0 Completion, dated 3/23/2022, showed .Residents are assessed, using a comprehensive assessment process, in order to identify care needs and to develop an interdisciplinary care plan .According to federal regulations, the facility conducts initially and periodically a comprehensive, accurate and standardized assessment of each resident's functional capacity, using the RAI specified by the State . Resident #48 was admitted to the facility on [DATE] with diagnoses including Dementia, Difficulty in Walking, Lack of Coordination, and Muscle Weakness. Review of the medical record showed Resident #48 had a witnessed fall on 12/16/2023. Resident #48 sustained a skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interviews the facility failed to implement the care plan for 1 resident (Resident #84) of 29 care plans reviewed. The findings include: Review of the facility policy titled, Comprehensive Care Plans, revised 8/30/2022, showed .It is the policy of this facility to .implement a comprehensive person-centered care plan for each resident .Qualified staff responsible for carrying out interventions specified in the care plan will be notified of their roles and responsibilities for carrying out the interventions . Resident #84 was admitted to the facility on [DATE] with diagnoses including Hypertension, Anxiety Disorder, Dementia, and Repeated Falls. Review of Resident #84's comprehensive care plan dated 6/16/2023, and revised 7/27/2023, showed .Bed alarm . as a fall intervention. Review of the recapitulation orders showed .Start Date .7/27/2023 .Bed alarm . During an observation on 1/10/2024 at 7:45 AM in Resident #84's room, showed the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 13 citations
  • Potential for harm · D2024-01-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, and interviews the facility failed to follow physician orders for 1 resident (Resident #84) of 29 residents reviewed. The findings include: Resident #84 was admitted to the facility on [DATE] with diagnoses including Hypertension, Anxiety Disorder, Dementia, and Repeated Falls. Review of the recapitulation orders showed the resident had a bed alarm ordered on 7/27/2023 for a fall intervention. During an observation on 1/10/2024 at 7:45 AM in Resident #84's room, showed the resident lying in bed on her right side. Further observation showed the resident did not have a bed alarm in place. Review of the medical record showed Resident #84 had not sustained any falls after the bed alarm was ordered on 7/27/2023. During an interview and observation on 1/10/2024 at 7:46 AM, Certified Nursing Assistant (CNA) #1 stated Resident #84 was supposed to have a bed alarm in place. Observation showed the resident did not have a bed alarm in place. CNA #1 confirmed Resident #84 did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-10 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation and interview, the facility failed to secure dental services for 1 resident (Resident #8) of 29 residents reviewed for dental services. The findings include: Review of the facility's policy titled, Dental Services, revised 3/14/2023, showed .The dental needs of each resident are identified through the physical assessment and MDS [minimum data set] Assessment processes and addressed in each resident's plan of care .Item 1b .Oral care and denture care shall be provided in accordance with identified needs and as specified in the plan of care . Resident #8 was admitted to the facility on [DATE] with diagnoses including Muscle Wasting and Atrophy, Anoxic Brain Damage, and Cervical Disc Disorder. The resident's quarterly MDS assessment dated [DATE] showed a Brief Interview for Mental Status (BIMS) of 15. Which indicated the resident was cognitively intact. Review of a dental visit Summary Report, dated 8/3/2021, showed Resident #8 had missing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observations, and interviews, the facility failed to ensure garbage and refuse were properly contained in 1 of 1 dumpster. The findings include: Review of the facility's undated policy titled, Food-Related Garbage and Rubbish Disposal, showed .Outside dumpsters provided by garbage pick up services will be kept closed and free of surrounding litter . During an observation on 1/8/2024 at 10:32 AM, of the outside dumpster area with the Certified Dietary Manager (CDM), showed 3 plastic medication cups, 4 used disposable gloves, 2 milk cartons, and multiple paper straw wrappers on the ground surrounding the dumpster. The area adjacent to the dumpster had 3 large pieces of wet, decayed wooden debris with 2 large sheets of disintegrating cardboard lying on the ground, exposed to the elements. During an interview on 1/8/2024 at 10:35 AM, the CDM stated the trash debris, which included plastic medication cups, used disposable gloves, milk cartons, straw wrappers, and wood/cardboard debris, should not be present on the ground around the dumpster area. The CDM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to provide hand hygiene assistance for residents prior to the meal on 1 of 4 hallways observed for meal tray distribution. The findings include: During an observation and interview on 1/8/2024 at 12:26 PM, Licensed Practical Nurse (LPN) #3 delivered the lunch tray to a resident, assisted the resident to set up the meal tray, and exited the room. The LPN did not offer hand hygiene assistance to the resident. LPN #3 stated residents were to be offered hand hygiene assistance with either a wash cloth or hand sanitizer prior to meals. LPN #3 confirmed he had not offered hand hygiene assistance to the resident. During an observation on 1/8/2024 at 12:28 PM, LPN #4 delivered the lunch meal tray to a resident, assisted the resident to set up the meal tray, and exited the room. The LPN did not offer hand hygiene assistance to the resident. During an observation and interview on 1/8/2024 at 12:29 PM, LPN #4 delivered the lunch meal tray to another resident room, assisted the resident to set up the tray, and exited the room. The LPN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview the facility failed to ensure 1 resident (Resident #64) was assessed for pneumococcal immunization of 5 residents reviewed for vaccinations. The findings include: Review of the facility's policy titled, Pneumococcal Vaccine (Series), revised on 3/23/2022, showed .Each resident will be assessed for pneumococcal immunization upon admission. Self-report of immunization shall be accepted. Any additional efforts to obtain information shall be documented, including efforts to determine date of immunization or type of vaccine received .Each resident will be offered a pneumococcal immunization unless it is medically contraindicated or the resident has already been immunized . Resident #64 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Dementia, Alzheimer's Disease, and Chronic Kidney Disease. Review of the medical record showed no evidence Resident #64's pneumococcal vaccination status had been assessed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-10 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation and interview, the facility failed to ensure 1 resident's (Resident #8) call light was within reach out of 95 residents observed. The findings include: Review of the facility policy titled, Call Lights: Accessibility and Timely Response, revised 8/30/2022, showed .Staff will ensure the call light is within reach of each resident and secured . Resident #8 was admitted to the facility on [DATE] with diagnoses including Anoxic Brain Damage, Cervical Disc Disorder, Muscle Wasting and Atrophy, and Unspecified Physical Debility. Review of a quarterly Minimum Data Set (MDS) dated [DATE] showed the resident has a Brief Interview for Mental Status (BIMS) of 15. Which indicated the resident was cognitively intact. The MDS showed the resident required substantial/maximal assist with eating, toileting, and was dependent with upper and lower body dressing. Review of Resident #8's comprehensive care plan, last revised 12/27/2023, showed Resident #8's call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-11 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, record reviews, document reviews, and interviews,the facility failed to ensure 3 residents (Residents #6, #7, and #8) of 6 residents reviewed for abuse were free from physical abuse. On 12/26/2022, Resident #5 hit Resident #6 and on 01/07/2023, Resident #7 and Resident #8, both hit each other. Findings included: A review of the facility's policy titled, Abuse, Neglect and Exploitation, with a reviewed/revised date of 08/30/2022, indicated, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. The policy specified, Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. The policy further indicated Willful means the individual must have acted deliberately,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-12 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility documentation, medical record review, and interview, the facility failed to honor the right to self-determination related to resident choices for bathing for 1 resident (#74) of 3 residents reviewed for choices. The findings include: Review of the facility's admission packet documentation titled Your Rights and Protections as a Nursing Home Resident, undated, stated .Resident Rights. The resident has a right to a dignified existence, self-determination .the facility must protect and promote the rights of the resident .the resident's wishes and preferences . Review of the medial record showed Resident #74 was admitted to the facility on [DATE] with diagnoses including Malignant Neoplasm (cancer) of the Large Intestine and Rectum, Arthropathy (joint disease), and Osteoarthritis (brittle bones). Review of Resident #74's current comprehensive care plan, initiated 5/16/2018, stated .Bathing: [Resident #74] requires max assistance with bathing/showering. Shower 2Xs (two times) weekly and as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-12 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, review of facility documentation, observation, and interview, the facility failed to maintain adequate staffing levels to meet the care needs of 1 resident (#74) of 35 residents observed residing on 1 of 4 hallways. The findings include: Review of the medial record showed Resident #74 was admitted to the facility on [DATE] with diagnoses including Malignant Neoplasm (cancer) of the Large Intestine and Rectum, Arthropathy (joint disease), and Osteoarthritis (brittle bones). Review of Resident #74's current comprehensive care plan, initiated 5/16/2018, stated .Bathing: [Resident #74] requires max assistance with bathing/showering. Shower 2Xs (two times) weekly and as necessary . Review of the Annual Minimum Data Set (MDS), dated [DATE], showed a Brief Interview for Mental Status (BIMS) score of 14, indicating the resident was cognitively intact. Resident #74 required the extensive 2 person physical assist with transfers, 1 person physical assist with bathing, and it was very…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-12 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, observation, and interview, the facility failed to ensure all expired medical supplies had been discarded in 1 of 3 medication storage rooms reviewed. The findings include: Review of the facility policy titled, Storage of Medications, revised 12/2019, showed .The facility shall not use discontinued, outdated, or deteriorated drugs or biologicals . Observation and interview on [DATE] at 10:48 AM, with Licensed Practical Nurse (LPN) #2, in the East medication storage room, revealed 4 red top vacutainers (tube used to collect blood) with an expiration date of [DATE], 3 lavender top vacutainers with an expiration date of [DATE], 3 blue top vacutainers with an expiration date of [DATE], and 2 urethral bags with red rubber catheter 14/FR (French) with an expiration date of 4/2018. Interview with LPN #2 confirmed the expired medical supplies were available for patient use and should have been discarded.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-01-16 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observation, and interview the facility failed to maintain a sanitary kitchen free from foul odors in 1 of 1 milk coolers, free from dirt and debris on kitchen equipment, stored dishes, 6 muffin pans, and 2 of 2 vent hoods, potentially affecting 114 residents in the facility. The findings include: Review of the facility policy, Storage of Pots, Dishes, Flatware, Utensils, undated, revealed .Pots, dishes, and flatware are stored in such a way to prevent contamination by splash, dust, pests, or other means . Review of the facility policy, Ware Washing, revised 5/2017, revealed .It is the center policy that all dishware and service ware will be cleaned and sanitized after each use .The Food Services Director ensures that all dishware is air dried and properly stored . Observation and interview with the Dietary Manager (DM) on 1/14/19 at 8:55 AM, in the kitchen, revealed the following: 1 of 1 milk coolers with a foul odor 1 of 1 deep fryers with food debris 1 of 1 mixers with dried white debris 1 of 1 can openers with dried red and black debris 2 of 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-01-16 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interview the facility failed to ensure dental services were provided for 1 resident (#47) of 46 sampled residents. The findings include: Review of the facility policy Dental & Denture Services revised 11/28/17 revealed, .Routine Dental Services .An annual inspection of the oral cavity for signs of disease, diagnoses of dental disease, detailed radiographs as needed, dental cleaning, fillings (new and repairs), minor detailed plate adjustments, smoothing of broken teeth, and limited prosthodontic procedures . Medical record review revealed Resident #47 was admitted to the facility on [DATE] with diagnoses including Aortic Valve Disorders, Congestive Heart Failure, Dysphasia following Cerebrovascular Disease, Blindness, Ischemic Optic Neuropathy, Glaucoma, Benign Prostatic Hyperplasia, and Anemia. Medical record review of the annual Minimum Data Set (MDS) dated [DATE] revealed the resident's Brief Interview for Mental Status was 15,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-01-16 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to maintain an accurate medical record for 1 Resident (#120) with repeated falls of 4 residents reviewed for accidents of 46 sampled residents. The findings include: Review of the facility policy Resident Medical Records, dated 11/28/17 revealed .Medical Records are maintained on each resident in accordance with accepted professional standards and practice, provide a basis for determining and managing the resident's progress including response to treatment, change in condition, and changes in treatment; and are: Complete .Accurately documented . Medical record review revealed Resident #120 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including Malignant Neoplasm of Brain, Weakness, Epilepsy, Dementia, Ataxic Gait, and Overactive Bladder. Medical record review of Resident #120's Annual Minimum Data Set, dated [DATE] revealed the resident required supervision with encouragement and cueing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$9,982 in federal fines across 1 penalty.

  • $9,982 — penalty dated 2025-02-18

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE ENSIGN GROUP — 342 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.2-1.2 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 1 of 52.7-1.7 vs chain
Quality measures 5 of 54.4+0.6 vs chain
The other 341 homes this chain runs (chain average 3.2★, per CMS)
1 of 5Aspen Health And WellnessOverland Park, KS 1 of 5Bennett Hills Rehabilitation and Care CenterGooding, ID 1 of 5Broadway By The SeaLong Beach, CA 1 of 5Chatsworth Park Health Care CenterChatsworth, CA 1 of 5Clarion Wellness and Rehabilitation CenterClarion, IA 1 of 5Colonial Manor of RandolphRandolph, NE 1 of 5Durango Health And RehabilitationDurango, CO 1 of 5Fort Dodge Health and RehabilitationFort Dodge, IA 1 of 5Greater Southside Health and RehabilitationDes Moines, IA 1 of 5Hearthstone Health And RehabilitationSparks, NV 1 of 5Heritage Gardens Rehabilitation and HealthcareCarrollton, TX 1 of 5Hillcrest Health Care CenterHawarden, IA 1 of 5Lake Village Nursing And Rehabilitation CenterLewisville, TX 1 of 5Lakeside Rehabilitation and Care CenterCoeur d'Alene, ID 1 of 5Legend Oaks Healthcare And Rehabilitation - NorthAustin, TX 1 of 5Legend Oaks Healthcare And Rehabilitation - WaxahaWaxahachie, TX 1 of 5Legend Oaks Healthcare and Rehabilitation - Fort WKeller, TX 1 of 5Madera Post Acute CenterEl Monte, CA 1 of 5Medallion Post Acute RehabilitationColorado Springs, CO 1 of 5Mesquite Post Acute CareLubbock, TX 1 of 5Millbrook Healthcare and Rehabilitation CenterLancaster, TX 1 of 5Misty Willow Healthcare and Rehabilitation CenterHouston, TX 1 of 5New Orange HillsOrange, CA 1 of 5Northeast Rehabilitation and Healthcare CenterSan Antonio, TX 1 of 5Northgate PlazaIrving, TX 1 of 5Oak View Health And RehabilitationConway, SC 1 of 5Oakwood Care And RehabilitationLakewood, CO 1 of 5Omaha Nursing and Rehabilitation CenterOmaha, NE 1 of 5Onion Creek Nursing and Rehabilitation CenterAustin, TX 1 of 5Park Manor Bee CaveBee Cave, TX 1 of 5Pelican Pointe Health And Rehabilitation CenterWindsor, CO 1 of 5Premier Care Center For Palm SpringsPalm Springs, CA 1 of 5Provo Rehabilitation and NursingProvo, UT 1 of 5Rock Canyon Respiratory And Rehabilitation CenterPueblo, CO 1 of 5Rosewood Rehabilitation CenterReno, NV 1 of 5San Marcos Rehabilitation and Healthcare CenterSan Marcos, TX 1 of 5Sonterra Health CenterSan Antonio, TX 1 of 5SouthlandNorwalk, CA 1 of 5Southland Rehabilitation And Healthcare CenterLufkin, TX 1 of 5Spencer Post Acute Rehabilitation CenterSpencer, IA

Showing 40 of 341; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ROCKY TOP HEALTHCARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/18/2023
ALBRECHTSEN, TYLERIndividualCORPORATE OFFICERsince 12/18/2023
BURNAM, SOONIndividualCORPORATE OFFICERsince 12/18/2023
KEETCH, CHADIndividualCORPORATE OFFICERsince 01/01/2014
SATO, AMIIndividualCORPORATE OFFICERsince 09/09/2024
THATCHER, BRENTIndividualCORPORATE OFFICERsince 12/18/2023
ONSHIFT INCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 05/01/2021
DIETRICH, CHARLESIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2024
SALAZAR-CATRON, TERESAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2024
PORT, BARRYIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 09/11/2025
ENSIGN SERVICES INCOrganizationADP OF THE SNFsince 05/01/2024

CMS files one row per role, so the 13 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.8M
Net patient revenuemost recent cost report
-4.3%
Operating marginrevenue minus expenses
$2.7M
Related-party expense26% of expenses
Who pays — share of resident-days
Medicaid 69%Medicare 3%Other / private 28%

This home reported $2.7M paid to related parties — landlords or management companies under common ownership — equal to about 26% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$292per resident / day
operating cost
$8,883per month
≈ monthly operating cost
$280per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in TN

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Tennessee Medicaid page.

Typical monthly cost in Tennessee
$9,429/mo
Nursing home (semi-private)
$10,038/mo
Nursing home (private)
$5,845/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 445245. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-01-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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