Harrisonburg Hlth & Rehab Cntr
1225 Reservoir Street, Harrisonburg, VA 22801 · For profit - Limited Liability company · 180 certified beds · (540) 433-2623 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Feb 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has citations for mishandling residents’ money or property (F0565, F0567)
- inspectors cited 3 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (81) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $232,008 in federal fines (most recent 2026-02-13)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
- about 18% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.4% | 14.9% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.7% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.4% | 0.9% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.7% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 35.5% | 18.7% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.5% | 3.6% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 5.2% | 15.6% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 24.6% | 20.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 96.2% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.1% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 23.7% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.2% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.3% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 83.2% | 73.6% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 19.8% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 13.1% | 11.5% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 2.32 | 1.52 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.14 | 1.48 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
52.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 272 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 53.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 80 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 46% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 30% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 52.1%CMS range 45.1–58.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 13.2%CMS range 10.4–16.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 53.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 60.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 53.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 94.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.5% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 92.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 7.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.9%CMS range 4.3–10.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.07 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 174.3 residents a day — about 97% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.17 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.28 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.83 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.73 hrs/resident/day on weekends vs 3.35 on weekdays — 19% thinner on weekends. RN hours go from 0.34 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
81 citations, most serious first. The 15 most serious are shown; the remaining 66 are one tap away and print in full.
- Immediate jeopardy · Lcited before2026-02-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — widespreadEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff and resident interviews and facility document review, the facility staff failed to maintain a safe environment for two of forty-three residents in the survey sample (Resident #108 and Resident #142). One oxygen cylinder was observed free-standing, unsecured constituting the identification of immediate jeopardy (IJ) at Level Four, Isolated scope and severity resulting in substandard quality of care. Upon verification of the removal of the IJ, the scope and severity were lowered to Level Two, Isolated. The facility also failed to ensure an electric space heater was not used as a primary source of heat for one of forty-three residents (Resident #80). The findings include: On 2/10/26 at 1:13 PM, during initial rounds, one oxygen e-tank was observed sitting on the floor, freestanding in an upright position, not contained in a stand or holder in Resident#108 and Resident#142's room. It was observed that the gauge on the green tank read as being full. (An E tank or E cylinder is a common…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2025-04-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility documentation review, the facility staff failed to provide adequate supervision and an environment free of accident hazards to prevent injury to residents, that resulted in two instances of injury/harm to Resident #12 (R12) and one occurrence of harm for Resident #18 (R18). Having the potential to affect multiple residents residing on three of three nursing units, the noncompliance resulted in the identification of immediate jeopardy (IJ) and substandard quality of care. The findings included: 1. The facility staff failed to ensure the environment was free of accident hazards, which resulted in R12 ingesting body wash, requiring hospitalization for respiratory failure and intubation, and the subsequent placement of a trach and a feeding tube. On 4/4/25, a closed record review was conducted of R12's chart. This review revealed a progress note written by a licensed practical nurse (LPN #5) dated 3/17/25 at 5:45 a.m., that was titled,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2025-04-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews, clinical record review and facility documentation review, the facility failed to protect the residents' right to be free from neglect for three residents (Resident #17-R17, Resident #23-R23, and Resident #10- R10) in a survey sample of 26 residents, which resulted in harm for two residents (Resident #10- R10 and Resident #23-R23) and the identification of Immediate Jeopardy (IJ) and substandard Quality of Care. The findings included: 1. The facility staff neglected to provide timely incontinence care for Resident #23 (R23), which resulted in skin injury and psychosocial harm. According to clinical record review, R23 was admitted to the facility on [DATE]. Diagnoses for R23 included but were not limited to chronic diastolic heart failure, muscle weakness and chronic respiratory failure with hypoxia. R23's Quarterly Minimum Data Set (an assessment protocol), with an Assessment Reference Date of 3/25/25, coded R23 with no cognitive impairment. This assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-04-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews, staff interviews, facility documentation, clinical record review the facility staff failed to provide timely incontinence care to three residents (Resident #17, Resident #23 and Resident #10) out of a survey sample of 26 residents, resulting in harm. The findings included: 1. The facility failed to provide incontinent care timely for Resident #23 (R23). R23 was admitted to the facility on [DATE]. Diagnoses for R23 included but are not limited to chronic diastolic heart failure, muscle weakness and chronic respiratory failure with hypoxia. R23's Quarterly Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 3/25/25 coded R23 with no cognitive impairment. R23 was dependent for toileting and required moderate to maximal assistants with bed mobility, transferring, and bathing. On 4/9/25 at 6:35 p.m., an observation was made of R23 having incontinence care being provided. The surveyor was standing on the roommate's side of the room, and the curtain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-04-11 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to ensure residents maintain acceptable parameters of nutritional status for one resident (Resident #5) in a survey sample of 26 residents. The findings included: For Resident #5 (R5), who was admitted with a known significant weight loss, then lost 18 pounds in the first nine days at the facility, and lost 24 pounds in 5 weeks, the facility staff failed to implement interventions timely to prevent further significant weight loss. On 4/4/25 at 7:50 a.m., an interview was conducted with R5. R5 had his breakfast tray and observations revealed he had all items in bowls. There was a bowl of broth, two bowls of oatmeal, two bowls of Jello, a bowl of pudding and a yogurt cup. According to R5's meal/tray ticket it noted R5 was to receive clear liquid, large portions. On 4/7/25 at 11:56 a.m., observations were conducted of R5's lunch meal. According to the meal ticket, R5 was to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-10 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to maintain a clean and homelike environment for three of 37 residents, Residents #227, #228 and #237; in one of six shower rooms; and in four of 89 resident rooms, room [ROOM NUMBER], #42, #45, and #5. The findings include: 1. The facility staff failed to maintain a homelike environment for Resident #227 (R227). R227's wall in their room contained a large black scuff mark and multiple areas with discolored yellowish colored painted areas on the wall. On the most recent minimum data set (MDS), a quarterly assessment with an assessment reference date (ARD) of 5/11/2026, the resident scored 12 out of 15 on the BIMS (brief interview for mental status) assessment, indicating moderate cognitive impairment. On 6/8/2026 at 2:35 PM, an observation of R227's room was conducted and interview with R227 was conducted. Observation of R227's room revealed a black…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-15 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, and facility document review, the facility staff failed to maintain a clean, comfortable, homelike environment for 3 of 3 nursing units, public congregate spaces, and the building as a whole.The findings included:From the time of initial tour on 4-13-26, through the course of survey concluding on 4-15-26, the physical plant was observed and inspected. Those observations continue below. Initial tour of the facility revealed Residents #101, #103, #107, and #114's rooms on 3 different units to be crowded (hoarded) with boxes, food items, personal items, and plastic storage containers in front of, and on top of the air conditioning/heating units restricting air flow. Also observed were articles of clothing balled up in beds with soiled linens, soiled clothing articles scattered around the rooms. Large opened (16 to 18 ounce) containers of food sauces (Texas [NAME] sauce and others), and food spices spilled on and over the overbed tables, and bedside cabinet surfaces. Privacy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-13 · tag F0909 — failed to maintain a comfortable temperature — widespreadRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to ensure proper fitting of a mattress and bed frame for one of forty-three residents in the survey sample (Resident #130) and failed to conduct regular inspections of all bed frames, mattresses and bed rails for identification of possible entrapment risks as part of the facility's maintenance program.The findings include:1. Resident #130, with a recently installed mattress, had no prior inspection to identify possible entrapment risks and to ensure proper fit. The mattress was observed in use without appropriate adjustment of the bed frame to maintain proper mattress position.Resident #130 (R130) was admitted to the facility with diagnoses that included polyarthritis, chronic respiratory failure, diabetes, Crohn's disease, anemia, glaucoma, Asperger's syndrome, irritable bowel syndrome, obstructive sleep apnea, bipolar disorder and gastroesophageal reflux disease. The minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on information obtained during the Resident Group interview, observations, staff interviews, and Resident Group meeting minutes, the facility staff failed to demonstrate their response, action and/or rationale regarding Resident Group concerns and requests. The findings included:On 02/11/26, at approximately 2:00 p.m., a Resident Group meeting was held with the President, and six Residents who attends the group meeting regularly. It was the consensus of seven out of seven residents, including the President, that they have been provided no feedback, updates, or outcomes regarding concerns or requests that were voiced during past group meetings. The President stated that the Activities Director, the facility designated staff person approved by the resident group, is responsible for aiding and responding to written requests that result from group meetings. The president went on to say that she was told, by the activity's director, that she could not take notes during the meeting and that she, the Activities Director, would take notes and forward the requests and concerns to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review and facility policy review, the facility failed to provide detailed and accurate notification regarding the ending of Medicare covered services for 3 out of 3 residents (Residents 93,155 and 200) reviewed. Findings included:A review of Resident #155's Notice of Medicare Non-Coverage and Skilled Nursing Facility Advance Beneficiary Notice of Non-coverage (ABN) dated 9/16/2025 and signed by Resident #155 on 9/12/2025, had the box for Daily Skilled Nursing Care check-marked indicating that service would end. An interview with Resident #155 was conducted on 2/11/2026 at 4:00pm. Resident #155 confirmed the signature on the ABN but could not remember the details. Resident #155 acknowledged that a staff member discussed ABN. However, neither document was fully understood by Resident #155.An interview was completed with the Discharge Planner (other #5) on 2/11/2026 at 4:14pm. The Discharge Planner confirmed Resident #155 was receiving Physical Therapy and Occupational Therapy that was to end however, the ABN was incorrectly check-marked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, family interview, staff interview, facility document review and clinical record review, the facility staff failed to provide a clean, homelike room environment for two of forty-three residents in the survey sample (Residents #130 and #165), failed to provide protections to prevent loss/theft of personal property for two of forty-three residents in the survey sample (Residents #6 and #69) and failed to process laundry timely for multiple residents on three of three units. The findings include:1. Facility staff failed to consistently provide a properly sized fitted sheet for Resident #130's bed as required in the resident's plan of care. Resident #130 (R130) was admitted to the facility with diagnoses that included polyarthritis, chronic respiratory failure, diabetes, Crohn's disease, anemia, glaucoma, Asperger's syndrome, irritable bowel syndrome, obstructive sleep apnea, bipolar disorder and gastroesophageal reflux disease. The minimum data set (MDS) dated [DATE]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, staff interviews, facility document review and clinical record review, the facility staff failed to make prompt efforts to resolve grievances for two of forty-three residents in the survey sample (Residents #6 and #69) and make information of how to file a grievance available to seven out of seven residents in the resident council group meeting. The findings include: On 02/11/26, at approximately 2:00 p.m., a Resident Group meeting was held with the President, and six Residents who attends the group meeting regularly. It was the consensus of seven out of seven residents, including the President, that they did not know how to file a grievance or the process. On 02/11/26, at approximately 3:30 p.m. brief interview was conducted with the Administrator concerning the above. The Administrator stated the facility's grievance policy is available to the residents and that the process is explained on admission and often at meetings with the residents. The Administrator went on to say that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review, the facility staff failed to ensure dialysis communication logs were completed for one of 43 residents in a survey sample. The Findings Include: Resident #198 (R198) did not have dialysis communication logs completed over a ten-week period. R198 diagnoses include osteomyelitis, renal dialysis related to end stage renal failure, polyneuropathy, and dementia. The most recent MDS (minimum data set) was a discharge date d 11/17/25 and indicated R198 was cognitively intact. Review of R198's clinical record indicated dialysis was being provided three times a week (Tuesday, Thursday, and Saturday). Review of R198's dialysis communication logs indicated the log was last completed on 11/25/25 consecutively. After 11/25/25 there were two other communication entries dated 12/1/25/and 12/27/25. On 2/12/2026 at 840 a.m. the medical records director (MR director) was interviewed. The MR director verbalized that a dialysis packet is sent with the resident which includes a communication form which is to be filled out and returned to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews and facility document review, the facility staff failed to ensure medications used in the facility were labeled in accordance with currently accepted professional principles to include prescription labels and used within expiration dates for 2 of 3 medication storage rooms (West and South Units) and 4 of 9 medication carts (West, East and South Units).Findings included:On 2/12/26, medication storage rooms and medication carts were inspected, which revealed the following: Medication Storage Room [NAME] Unit Over the counter medications: 3 bottles of vitamin D3 - expiration dates 12/2025. 1/2025, 8/2025; 3 bottles Vitamin C - expiration date 12/2025; 1 bottle Calcium with Vitamin D3 - expiration date 11/2024; 2 bottles multivitamin - expiration date 8/2025[ 2 bottles Magnesium - expired 11/2025; 2 bottles Zinc - expired dates 8/25, one expired for 1/26Lab collection tubes - seven purple top expiration date 12/31/25, ten blue top tubes expiration date 4/30/25 and six red top tubes expiration date 9/30/25Under sink - caution tape, 1 bottle of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, and facility document review, it was determined that the facility staff failed to maintain the main kitchen and one of the three unit pantries (West Unit) in a sanitary manner. The findings include:On 2/10/26 at 11:35AM, during the initial tour of the kitchen, a package of sliced ham was observed on top shelf, open and exposed to air/elements without an open date. The Assistant Dietary Manager who accompanied the surveyor on kitchen tour stated, They know better than that. The Dietary Manager arrived at 11:40AM and accompanied the surveyor on the rest of the kitchen tour. During inspection of the dishwasher area, two trays were observed with missing pieces of the corked surface and two trays noted with chipped edges. According to the Dietary Manager, I had not seen these before, I was not aware that this could be an issue. On 2/10/26, the Director of Nursing, [NAME] President of Operations and Regional Director of Clinical Service were informed of the above concerns. A review of the facility's Food Storage-Cold policy revealed, The Dining…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 66 citations
- Potential for harm · E2026-02-13 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and facility documentation review, the facility staff failed to maintain a performance improvement program that corrected previously identified concern regarding a clean, comfortable, homelike environment and ensure the availability of linen sufficient to provide daily care of residents. The facility's quality assurance and performance improvement program failed to ensure thd implementation of actions to improve and sustain regulatory compliance, which affected residents on three of three units. The findings included:On 4/13/26, upon surveyor entry to the facility, observations were conducted on each of the three resident units. The facility was found to be unclean, floors severely soiled, rooms overcrowded, and there was a lack of adequate linen. On 4/13/26, observations of Residents #101, #103, #107, and #114's rooms on 3 different units were noted to be hoarded with boxes, food items, personal items, and plastic storage containers in front of, and on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews, and staff interviews, the facility failed to ensure a heater was functioning for one of forty-three residents and failed to maintain essential equipment for one of four washers and one of four dryers in the laundry area. The findings included: 1. Resident #80 (R80) did not have a proper standard functioning heating system and relied on a portable heater. On 2/10/2026 at 2:41 p.m. an interview was conducted with R80. During the interview it was noted that R80 was using a portable electric heater to heat the room. R80 verbalized the permanent heating system had not been working for months. On 2/11/2026 at 4:37 p.m. the maintenance director was interviewed regarding the heating system in room [ROOM NUMBER] where R80 resided. The maintenance director explained that the facilities heating comes from a boiler system and a coil had busted in R80's room which resulted in water escaping. The heating unit had to be taken off-line and R80 refused to move out of the room, so a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, and staff interview, the facility staff failed to maintain a clean and sanitary environment for nine of 89 resident rooms (rooms #86, #26, #19, #12, #6, #5, #3, #41, and #34), six of 89 resident room bathrooms (resident room bathrooms #84, #27, #8, #5, and #35, and #34), and two of three units (the South unit and East unit). The findings include:On 7/15/26 at 8:55 a.m., an observation of the facility was conducted. Layers of sticky dirt and dust were observed in the vents of the heating/air conditioning units in rooms #86, #26, #19, #12, #6, #5, #3, #41, and #34, in the ceiling air vents in the resident room bathrooms #84, #27, #8, #5, and #35, and #34, and in the ceiling air vents at the South unit nurse's station, and on the East unit short hall and the East unit long hall.On 7/15/26 at approximately 3:35 p.m., an interview was conducted with the Director of Maintenance. The Director of Maintenance stated the maintenance staff typically clean the vents of the heating/air conditioning units in the resident rooms and the ceiling air vents in the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to assess one of forty-three residents for safe self-administration of medication (Resident #44).The findings include:Resident #44, with a self-managed insulin pump, had no assessment for self-administration of medication.Resident #44 (R44) was admitted to the facility with diagnoses that included hip fracture, diabetes, anemia, osteoporosis, hypothyroidism, cerebral infarction, major depressive disorder and asthma. The minimum data set (MDS) dated [DATE] assessed R44 as cognitively intact.On 2/10/26 at 1:49 p.m., R44 was interviewed about medication administration, including insulin. R44 stated she had an insulin pump for management of diabetes that provided insulin and monitoring of blood sugar levels. R44 stated she had the insulin pump prior to admission to the facility, had managed the pump/insulin without difficulty for years and that her family member provided supplies as needed.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to protect the resident's right to be free from verbal abuse by a staff member for one of forty-three residents in the survey sample (Resident #44).The findings include:In response to a request for assistance with the bedpan, a certified nurse's aide (CNA #8) yelled at Resident #44, told R44 to change her own brief and provided rushed assistance with bedpan placement. Resident #44 (R44) was admitted to the facility with diagnoses that included hip fracture, diabetes, anemia, osteoporosis, hypothyroidism, cerebral infarction, major depressive disorder and asthma. The minimum data set (MDS) dated [DATE] assessed R44 as cognitively intact.On 2/10/26 at 1:36 p.m., R44 was interviewed about quality of life/care in the facility. When asked about any concerns with abuse, R44 stated she recently reported an issue with a CNA and that the facility had addressed the incident. R44 stated late one…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident/staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide an accurate MDS (minimum data set) assessment for one of 37 residents in the survey sample, Resident #233.The findings include: The facility staff failed to complete an accurate MDS (minimum data set), an annual assessment for Resident #233. Resident #233 (R233) was admitted to the facility on [DATE] with diagnosis that included but were not limited to idiopathic neuropathy, left toe amputation and depression. The most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 3/11/26, coded the resident as scoring a 14 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident is oriented to person, place and time and has unimpaired immediate recall. A review of the MDS Section GG-functional abilities and goals coded the resident as requiring supervision for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff to develop a comprehensive care plan for two of forty-three residents in the survey sample (Residents #44 and #198). The findings include:1. Resident #44 had no plan of care developed regarding self-administration of insulin and self-management of an insulin pump. Resident #44 (R44) was admitted to the facility with diagnoses that included hip fracture, diabetes, anemia, osteoporosis, hypothyroidism, cerebral infarction, major depressive disorder and asthma. The minimum data set (MDS) dated [DATE] assessed R44 as cognitively intact. On 2/10/26 at 1:49 p.m., R44 was interviewed about medication administration, including insulin. R44 stated she had an insulin pump for management of diabetes that provided insulin and monitoring of blood sugar levels. R44 stated she had the insulin pump prior to admission to the facility, had managed the pump/insulin without difficulty for years and that a family…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to revise the comprehensive care plan for one of 37 residents in the survey sample, Resident #215. The findings include:For Resident #215 (R215), the facility staff failed to revise the comprehensive care plan regarding smoking status. On the most recent annual minimum data set (MDS) with an assessment reference date (ARD) of 2/2/2026, the resident was assessed as being a current tobacco user. The comprehensive care plan for R215 documented in part, The resident prefers to smoke cigarettes. Created on: 07/12/2024. Revision on: 12/28/2025. Under Interventions it documented in part, .May smoke independently. Created on: 08/14/2024 . Supervise with smoking. Created on: 03/12/2026. On the most recent smoking safety screen dated 3/13/2026, R215 was assessed as scoring a five indicating they required supervison with smoking. The section of the assessment titled Care Plan documented in part, Intervention: May smoke independently .Intervention: supervise with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to meet professional standards for two of 37, Resident #205 and Resident #216.The findings include: 1.The facility staff failed to meet professional standards by entering an order May go out on LOA (leave of absence) independently for Resident #205. Resident #205 (R205) was admitted to the facility on [DATE] with diagnosis that included but were not limited to CVA (cerebrovascular accident), COPD (chronic obstructive pulmonary disease) and DM (diabetes mellitus). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 3/16/26, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident is oriented to person, place and time and has unimpaired immediate recall. A review of the MDS Section GG-functional abilities and goals coded the resident as requiring maximum assist…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and clinical record review, the facility staff failed to ensure enteral nutritional feeding was administered according to physician's order for one of forty-three residents in survey sample (Resident #2).Findings include:Resident #2 was admitted to the facility on [DATE] with diagnoses to include but not limited to pulmonary embolism, tracheostomy, cerebral palsy, generalized epilepsy, neuromuscular dysfunction of the bladder, chronic respiratory failure, severe intellectual disabilities, bipolar depression, and dysphagia. Resident #2's most recent MDS (Minimum Data Set Assessment with ARD (Assessment Reference Date) of 11/20/25 coded her Section C. Cognitive Status as 99 unable to complete interview and Section K. Nutritional Approaches coded Yes for tube feeding.On 2/11/26 at 11:00AM, Resident #2's enteral pump was observed with Osmolite 1.5 (a specialized, high-protein, and low-residue enteral nutrition formula designed for tube feedings, a feeding through an opening in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interview, it was determined that the facility staff failed to dispose of refuse properly. The facility staff failed to maintain a clean dumpster area during the facility task- kitchen observation on 2/10/26 at 11:40AM.Findings include:On 2/10/26 at 11:50AM, an observation was conducted in the dumpster area outside of the kitchen, with the Dietary Manager. One dumpster was observed with top flaps pushed all the way back resting on the edge of the loading dock overflowing with bags of trash. The other dumpster was positioned in front of the open overflowing dumpster with the side door open. On the ground, on both sides of the dumpsters, the snow-covered area was littered with gloves, paper towels, candy wrappers, straws, and plastic cup lids., forks and spoons The loading dock was observed with pieces of trash, two wheelchairs and two mattresses. An interview was conducted with the Dietary Manager on 2/10/26 at the time the dumpster area was inspected. When asked about the findings, the Dietary Manager stated, the waste disposal company comes twice a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0941 — isolatedDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview, facility document review and employee record review, the facility staff failed to provide required training in communication for one of ten employee records reviewed, RN (Registered nurse) #1. The findings include:On 2/11/2026 at approximately 12:20 p.m., a request was made for the employee training records for RN #1. The review of the employee training records revealed that RN #1 did not have the required training in communication. On 2/12/2026 12:36 PM, the Regional Director of Clinical Services, stated that the RN did not have the training in communication, QAPI and Ethics and compliance. For some reason, it wasn't triggered in their electronic education program for her to take these. The facility policy, Continuing training documented in part, All nursing staff will participate at a minimum in the following mandatory, annual in-services .bb. Effective Communication. The Administrator and [NAME] President of Operations were made aware of the above findings on 2/12/2026 at 12:45 p.m.
- Potential for harm · D2026-02-13 · tag F0944 — isolatedConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, facility document review and employee record review, the facility staff failed to provide required training in quality assurance performance improvement (QAPI) for one of ten employee records reviewed, RN (Registered nurse) #1. The findings include: On 2/11/2026 at approximately 12:20 p.m., a request was made for the employee training records for RN #1. The review of the employee training records revealed that RN #1 did not have the required training in quality assurance performance improvement. On 2/12/2026 12:36 PM, the Regional Director of Clinical Services, stated that the RN did not have the training in communication, QAPI and Ethics and compliance. For some reason, it wasn't triggered in their electronic education program for her to take these. The facility policy, Continuing training documented in part, All nursing staff will participate at a minimum in the following mandatory, annual in-services .y. Quality Assurance Performance Improvement. The Administrator and [NAME] President of Operations were made aware of the above findings on 2/12/2026 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0946 — isolatedProvide training in compliance and ethics.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview, facility document review and employee record review, the facility staff failed to provide required training in ethics and corporate compliance for one of ten employee records reviewed, RN (Registered nurse) #1. the findings include: On 2/11/2026 at approximately 12:20 p.m., a request was made for the employee training records for RN #1. The review of the employee training records revealed that RN #1 did not have the required training in communication. On 2/12/2026 12:36 PM, the Regional Director of Clinical Services, stated that the RN did not have the training in communication, QAPI and Ethics and compliance. For some reason, it wasn't triggered in their electronic education program for her to take these. The facility policy, Continuing training documented in part, All nursing staff will participate at a minimum in the following mandatory, annual in-services .bb. Effective Communication. The Administrator and [NAME] President of Operations were made aware of the above findings on 2/12/2026 at 12:45 p.m.
- Potential for harm · Ecited before2025-09-24 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to follow physician orders for two of eleven residents in the survey sample (Residents #1 and #7).The findings include:1. Facility staff failed to order and administer an eye medication for over 30 days, as recommended by an eye physician for treatment of Resident #1's glaucoma. Resident #1 (R1) was admitted to the facility with diagnoses that included glaucoma, diverticulosis, bipolar disorder, autism, diabetes, obesity, anxiety, personality disorder, sleep apnea, chronic respiratory failure, Crohn's disease and gastroesophageal reflux disease. The minimum data set (MDS) dated [DATE] assessed R1 as cognitively intact. On 9/22/25 at 12:45 p.m., R1 was interviewed about quality of life/care in the facility. R1 stated during this interview that he was evaluated by an eye doctor in the facility about a month ago and had not received a new eye drop recommended by the provider for treatment of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-24 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and clinical record review, the facility staff failed to develop a care plan for one of eleven residents in a survey sample.Resident #4 (R4) did not have a care plan for bowel incontinence.The findings included: Resident #4 (R4) diagnoses include diabetes, congestive heart failure, respiratory failure, and peripheral vascular disease. The most recent MDS was a quarterly assessment dated [DATE]. R4 was assessed with a cognitive score of 15 indicating cognitively intact. Section H of R4's MDS indicated R4 is incontinent of bowel.On 9/22/25 at 2:30 p.m. R4 was interviewed. R4 verbalized being incontinent of bowel explaining numbness from the waist down and could not tell if a bowel movement had occurred and needed to be checked on frequently. Review of R4's care plan did not indicate that R4 had a care plan in place for bowel incontinence. On 9/22/25 3:15 p.m. certified nursing assistant CNA #1 was interviewed. CNA #1 verbalized taking care of R4 on a regular basis and will check R4 for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-24 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide timely incontinence care for two of eleven residents in the survey sample (Residents #2 and #5).The findings include:1. Resident #2 did not have timely incontinence care during the early morning on 6/7/25.Resident #2 (R2) was admitted to the facility with diagnoses that included quadriplegia, spinal cord compression, insomnia, gastroesophageal reflux disease and hypertension. The minimum data set (MDS) dated [DATE] assessed R2 as cognitively intact and frequently incontinent of bowel/bladder.On 9/23/25 at 8:30 a.m., Resident #2 was interviewed about a report by staff on 6/7/25 that the resident did not get timely incontinence care. R2 stated he remembered that night and that the CNA (certified nurse's aide) caring for him that early morning was new. R2 stated he slept most of the night, recalled the CNA bringing in water but did not recall when or if incontinence care was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-24 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview, and facility documentation the facility staff failed to serve a palatable meal to two residents, Resident #7 (R7) and Resident #10 (R10) out of a survey sample of eleven residents.The findings included:On 9/23/25 at 12:00 p.m., an observation was conducted during the lunchtime meal service in the main dining room. During this observation, it was noted that several residents was not eating their meal. One resident complained about the temperature of the food. She stated that the food was not served hot and that is how she likes her food.On 9/23/25 at 12:11 p.m., a test tray was conducted. The tray served included: baked ham, mixed vegetables, scalloped potatoes, a roll, and a brownie. Food temperatures were taken with the following results:Baked ham: 121.6 FScalloped potatoes: 138.4 FMixed vegetables: 129.7 FRoll and brownie: served at room temperatureFor comparison, temperatures obtained in the kitchen prior to service were:Baked ham: 180 FScalloped potatoes: 190 FMixed vegetables: 183 FThe test tray food items were noted as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-24 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview and facility documentation the facility staff failed to provide the residents preference with the meals for three residents, Resident #9 (R9), Resident #10 (R10), and Resident #11 (R11) out of a survey sample of eleven residents. The findings included: On 9/23/25 at 12:00 p.m., an observation was conducted during the lunchtime meal service in the main dining room. During this observation, it was noted that three residents did not receive their stated meal preferences as listed on their meal tickets. Specifically, two residents, R10 and R11, had preferences for baked potato with meals and milk, and one resident, R9 preferred dessert and milk. These preferences were not honored during the lunch service. On 9-23-25 at 12:00 p.m., during the lunchtime meal service, resident interviews were conducted.R9 stated, she never receives her dessert without having to ask for it and reported that she does not receive her milk with meals.R10 stated, she does not receive her milk with meals and that condiments are not provided on her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-05 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to have medications available for administration for one resident (resident #102-R102) in a survey sample of twenty-three residents. The findings included: For R102, the facility staff failed to have two medications, niacin and oxycodone available for administration as ordered by the medical provider. On 6/3/25 at 11:31 a.m., an interview was conducted with R102. During the interview, R102 expressed concerns regarding care but did not verbalize any concerns with medications. On 6/3/25-6/4/25, a clinical record review was conducted of R102's chart. This review revealed that R102 had an active order for oxycodone-acetaminophen tablet 7.5-325 mg to be given every 12 hours for shoulder pain and low back pain. R102 had another order for oxycodone-acetaminophen tablet 7.5-325 mg to be given every six hours as needed for pain. According to the medication administration records, the oxycodone-acetaminophen was not given on 5/24/25, for the evening dose.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview, and facility documentation review, the facility staff failed to provide a safe, functional and comfortable environment for one resident (Resident #123- R123), in a survey sample of twenty-three residents. The findings included: On 6/3/25 at 4:15 p.m., an interview was conducted with R123 in his room. R123 verbalized concern that his air conditioning in his room has not been working for several weeks. R123 stated that it was supposed to start getting warm, into the mid-upper 80's this week, and was concerned that his room would be too warm, cause him to be uncomfortable and exacerbate his breathing issues. R123 reported he has told staff about the air not working several times, but nothing has been done. R123 also verbalized concern about his and his roommate's closet doors. He reported that the drawers hit the doors above them, and you can't open them. He said it has been like that for over a year, since a prior roommate broke them, and he has been complaining but nothing has been done. R123 also expressed concern about a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-11 · tag F0925 — failed to control pests — widespreadMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews and facility documents, the facility staff failed to maintain an effective pest control program that affected three of three units. The findings included: The facility staff did not maintain an effective pest control program for the center. On 4/2/25 at 3:00 p.m., a tour of the facility's nursing units was conducted, and no concerns were noted. On 4/3/25 at 9:26 a.m., an interview was conducted with a licensed practical nurse LPN#17. LPN#17 said, If we see an ant in the room, I will put gloves on and kill all I see, fill out form on PCC (point click care), and that goes to maintenance man. Then I report it to the administrator and director of nursing. On 4/4/25 at 11:45 a.m., an interview was conducted with the administrator. The administrator presented the invoices from the pest control company from October 2024, November 2024, December 2024 and March 2025. The administrator shrugged his shoulders when asked about no pest control being in the building for the months of January and February 2025. The administrator stated that pest control was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident and staff interview and facility documentation review, the facility staff failed to provide a comfortable environment with internal temperatures affecting two of three units. The findings included: For the east and west wings, the facility staff failed to maintain comfortable temperatures within resident areas when the boiler was not operating properly. On 4/2/25 at 3 p.m., upon the survey team arrival to the facility, it was noted that a portable boiler was set-up in the parking lot. On 4/3/25 at 1:30 p.m., resident #3-R3 was visited in her room and a family member was present visiting. R3 and her family member were interviewed about the temperature in the facility. The family member stated, They have boilers for the heat after all the complaints, it took two to three days to get them up and running. I talked to the police department and requested a welfare check. On 4/3/25 at 1:30 p.m., during the above interview, R3 reported that she recalled saying, My God it's cold in here. I had a couple of sheets on me and my feet was froze! On 4/3/25 at 2:10…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-11 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, clinical record review and facility documentation review, the facility staff failed to ensure medications were available for administration in accordance with physician orders for one resident (Resident #8-R8) in a survey sample of 26 residents. The findings included: For R8, the facility staff failed to have Latanoprost eye drops available for administration as ordered by the physician. On 4/3/25 at 5 p.m., an interview was conducted with R8. During the interview R8 expressed concerns that frequently he doesn't receive his eye drops for glaucoma. On 4/3/25 and 4/4/25, a clinical record review was conducted of R8's chart. According to the physician orders, R8 was to receive Latanoprost Ophthalmic Solution 0.005%. Instill 1 drop in both eyes at bedtime for glaucoma. The order for the eye drops was originally written 2/14/24 and remained an active order at the time of survey. On 4/10/25 at 3:30 p.m., interviews were conducted with two of the licensed practical nurses (LPN #16 & LPN #18). When asked what they do when administering medications and a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-11 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews, the facility staff failed to follow infection control standards on three of three units. The findings included: The facility staff failed to handle soiled linen and disposing of incontinent briefs according to infection control standards. On 4/2/25 at 3:10 p.m., an observation was made during the initial tour of the facility. On the south wing an employee (other staff#11, OS11) was observed transporting dirty linen that was not in a bag, carrying it up against her body and without wearing gloves. On the [NAME] wing the shower room was observed with dirty linen laying on the floor and a soiled incontinent brief in the trash can without a liner. On 4/2/25 at 3:40 p.m., an interview was conducted with a certified nursing assistant CNA#1 (CNA1). CNA1 said, absolutely not should dirty linen be on the floor or that brief in that trash can like that. CNA1 stated that he was going to take care of this as soon as possible. He stated dirty linen should be bagged up and taken to soiled utility room. He also stated the brief was to be bagged and put in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-11 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview and facility document the facility staff failed to maintain a sanitary environment for rooms on three of three units. The findings included: 1. The facility staff were not maintaining a sanitary environment in two rooms, one room on the south wing and one on the west wing. On 4/2/25 an observation was made in the room on the south wing. The bathroom commode had brownish colored stains on the commode seat and down on the sides of the commode. The floor on both sides of the commode had brownish colored stains. On 4/2/25 an observation was made in the room on the west wing. The bathroom had brownish colored stains on the wall behind the commode, brownish colored stains on the floor on both sides of the commode and in the front of the commode. The wall had tears and areas were peeling with white chalk like material exposed. On 4/2/25 an interview was conducted with Resident #26 (R26). R26 said, look in my bathroom, it's a mess. My roommate sits to far back on the seat and gets a mess on the seat and runs down the sides and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-11 · tag F0949 — failed to train staff on dementia and abuse — patternProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews, staff record review and facility documentation review, the facility staff failed to provide behavioral health training to five of eight employees. The findings included: For other staff #9 (OS9), other staff #10 (OS10), certified nursing assistant, CNA#11 (CNA11), CNA#12 (CNA12) and CNA#13 (CNA13) the facility staff had no credible evidence of the employees having received behavioral health training. On 4/9/25, a sample of eight employees was selected for review of educational requirements as part of the extended survey review. The facility administrator was given the list of employees selected for review and was asked to provide evidence of their educational training to include behavioral health training. On 4/9/25, the facility provided the surveyor with the employee training records. This review revealed no evidence that OS9, OS10, CNA11, CNA12 or CNA13 received any behavioral health training. According to the facility assessment, which was last reviewed on 8/6/25, the facility provides for residents with mental health and behavioral needs. According to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-11 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the facility documentation and staff interview the facility staff failed to implement abuse policy regarding reporting to the Department of Health Professionals (DHP) for two residents (Resident #17 and Resident #23) out of a survey sample of 26 residents. The findings included: The facility staff failed to report an allegation of abuse and neglect to DHP that involved license staff. On 4/3/25 at 11:00 a.m., the facility provided a synopsis report for R17 for review. In this report dated 3/24/25 it was reporting an allegation of abuse/neglect. During the review there were fax forms and confirmation to adult protective services (APS), the ombudsman, and the Virginia Department of Health (VDH). The allegation involved a certified nursing assistant, CNA#15. There was no evidence of the DHP being notified of the allegation against CNA#15. On 4/3/25 at 4:47 p.m., an interview with the administrator was conducted. The administrator said, I did send to DHP, here is what happened: I sent it and it had incomplete on it. I called DHP last Thursday and resent the form. I have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-11 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the facility documentation and staff interviews, the facility staff failed to report an allegation of abuse and neglect timely for two residents (Resident #17 and Resident #23) out of a survey sample of 26 residents. The findings included: 1. The facility staff failed to report an allegation of abuse and neglect timely to the regulatory agencies for R17. On 4/3/25 at 5:30 p.m., an interview was conducted with CNA #9. CNA#9 said, [R17's name redacted] daughter came into the facility about 7:55 p.m., on 3/15/25, and he had the brief on she tagged at 12 o'clock. He was wet enough to be changed. CNA#9 stated his bottom was red, and cream was applied. CNA#9 stated she would be concerned with a brief being left on for eight hours. CNA#9 did report this to charge nurse LPN#5 but no evidence of reporting this to upper management. On 4/3/25 at 7:20 p.m., an interview was conducted with LPN#5. LPN#5 stated that he saw the brief that was changed around 8:00p.m., and it was marked with a number 12 on the brief. LPN#5 stated he understood why the daughter was upset if R17 was in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-11 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documents and staff interviews, the facility staff failed to complete a thorough investigation regarding abuse and neglect for two residents (Resident #17, R17 and Resident #12, R12) out of a survey sample of 26 residents. The findings included: 1. The facility staff failed to thoroughly investigate an allegation of neglect for R17. On 4/3/25 at 11:00 a.m., the facility provided a facility synopsis report on R17 for the surveyor to review. R17's daughter was reporting an allegation of neglect. The report was dated 3/17/25, and the allegation read, [R17's name redacted] daughter brought concerns to nursing leadership related to allegation of incontinent care not being provided timely for her father. On 4/3/25 at 11:15 a.m., a review of the witness statements collected by the administrator was completed. The findings of the witness statements were as follows: A certified nursing assistant CNA#9's witness statement dated 3/24/25 read in part, . [CNA#15's name redacted] gave me the verbal report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-11 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility documentation review, the facility staff failed to review and revise care plan with fall interventions for one resident (Resident #11, R11) out of a survey sample of 26 residents. The findings included: The facility staff failed to revise the care plan to include R11's fall interventions. On 4/4/25 at 10:10 a.m., an observation on the [NAME] wing was conducted. In the room that R11 was in when at the facility nonskid strips were observed on the floor by the bedside. On 4/4/25 at 10:15 a.m., an interview was conducted with a licensed practical nurse LPN#17. LPN#17 stated that R11 did not have nonskid strips by his bedside for a fall intervention. LPN#17 stated R11 was moved closer to the nurse's station and had a concave mattress for his fall interventions. LPN#17 stated that the resident in the room now was a fall risk, and the nonskid strips was for her. On 4/4/25 at 10:40 a.m., an interview was conducted with the certified nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical reviews and facility documents, the facility staff failed to provide activity of daily living (ADL) care for one resident (Resident #17, R17) out of a survey sample of 26 residents. The findings included: The facility staff failed to provide grooming and shower for R17. R17 was admitted to the facility on [DATE]. Diagnoses for R17 included but are not limited to urinary tract infection, muscle weakness and underweight. R17's Reentry Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 3/3/25 coded R17 with severe cognitive impairment. R17 was dependent on the activity of daily living care. Because Resident #17 was no longer a resident at the facility, a closed record review was conducted. On 4/3/25 at 11:15 a.m., a review of the facility incident summary was conducted. A written statement by licensed practical nurse, LPN#4 (LPN4) read in part, . [R17 name redacted] was not wanting to get up, so I said he could sleep a little longer. It was around 7:30…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, clinical record review, and facility documentation review, the facility staff failed to administer medications as ordered by the physician for one resident (Resident #8-R8) in a survey sample of 26 residents. The findings included: For R8, the facility staff failed to administer Latanoprost eye drops as ordered. On 4/3/25 at 5 p.m., an interview was conducted with R8. During the interview R8 expressed concerns that frequently he doesn't receive his eye drops for glaucoma. On 4/3/25 and 4/4/25, a clinical record review was conducted of R8's chart. According to the physician orders, R8 was to receive Latanoprost Ophthalmic Solution 0.005%. Instill 1 drop in both eyes at bedtime for glaucoma. The order for the eye drops was originally written 2/14/24 and remained an active order at the time of survey. On 4/8/25 at 5:49 p.m., an interview was conducted with the facility's director of nursing (DON). When asked what a blank on the MAR indicated, she said, I would assume it was not administered and something should have been written. The DON acknowledged that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-11 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documentation, staff interviews and clinical record review, the facility staff failed to maintain an accurate clinical record for two residents Resident #17 (R17) and Resident #12 (R12) in a survey sample of 26 residents. The findings included: 1. The facility staff failed to accurately document a shower for R17. R17 was admitted to the facility on [DATE]. Diagnoses for R17 included but are not limited to urinary tract infection, muscle weakness and underweight. R17's Reentry Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 3/3/25 coded R17 with severe cognitive impairment. R17 was dependent for activities of daily living care. On 4/3/25 at 11:00 a.m., the facility provided a synopsis report to the surveyor for review. In this report dated 3/24/25 it read in part, first rounds [certified nursing assistant, CNA#15's (CNA15) name redacted] had to shower him because he was soiled and then laid him back down after. On 4/3/25 at 11:15 a.m., a review of the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-11 · tag F0943 — isolatedGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and facility documentation the facility staff failed to ensure staff had abuse training for two certified nursing assistants, CNA#11 (CNA11) and CNA#12 (CNA12) out of eight employee records reviewed. The findings included: The facility staff failed to have credible evidence of abuse training for CNA11 and CNA12. On 4/9/25, a sample of eight employees was selected for a review of training requirements as part of the extended survey. The list of employees was given to the facility administrator, and they were asked to provide evidence of staff training to include the area of abuse. On 4/9/25, the employee records were reviewed. It was noted that CNA11 and CNA12 had no evidence of having received training for abuse. On 4/9/25 at approximately 5:23 p.m., the above findings were reviewed with the facility administrator, director of nursing and corporate staff. The facility administrator provided the survey team with the percentage of the overall Relias completion record. The [NAME] President of operations stated that the surveyor was correct, and he was unable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-11 · tag F0945 — failed to train staff on abuse prevention — isolatedInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and facility documentation the facility staff failed to provide infection control training for two certified nursing assistants, CNA#11 (CNA11) and CNA#12 (CNA12) out of eight employee records reviewed. The findings included: The facility staff failed to have credible evidence of infection control training for CNA11 and CNA12. On 4/9/25, a sample of eight employees was selected for review of training requirements as part of the extended survey. The list of employees was given to the facility administrator, and they were asked to provide evidence of staff training to include the area of infection control. On 4/9/25, the employee records were reviewed. It was noted that CNA11 and CNA12 had no evidence of having received training for infection control. On 4/9/25 at approximately 5:23 p.m., the above findings were reviewed with the facility administrator, director of nursing and corporate staff. The facility administrator provided the survey team with the percentage of the overall Relias completion record. The [NAME] President of operations stated that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-02 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, resident interviews, and facility documents, the facility staff failed to ensure a sanitary, clean, and comfortable environment for 3 of 3 nursing units in the facility and in the dining room. The findings included: 1. The facility staff failed to maintain a clean. sanitary and comfortable environment for the residents in their rooms, shower rooms, halls, and common areas. On 7/1/24 at 11:30 a.m. a tour of the facility on all three units was conducted. Observations of the [NAME] unit spa noted feces on the floor in the shower room, the tiles in the shower stall had black mold-like coloring around the tiles, black marks were observed on the floor in the shower room, that appeared to be feces upon closer inspection, the orange shower stall mat appeared heavily soiled and stained gray, and rust colored stain was on the floors under the air conditioner unit. room [ROOM NUMBER] was observed to have tiles missing under the sink, bathroom walls had blackened areas marks on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-02 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interviews, and staff interviews, the facility staff failed to provide appetizing food with palatable temperatures and appearance to residents on one of three units (West unit). The findings include: On 7/1/24 at 11:25 AM, Resident #4 (R4), who resides on the [NAME] unit, was briefly interviewed concerning meals at the facility. R4 said, We get only what is delivered and it's usually cold and tastes nasty. On 7/1/24 at 11:30 AM, an observation was made of the tray line and the steam table in the kitchen. Temperatures of the food on the steam table were taken at this time and were as follows: Chicken breast 163 degrees Farheinheit, broccoli 162, mashed potatoes 178, peas 174, buttered noodles 162, fish nuggets 152, puree chicken 159, puree peas 159. The meal cart was loaded and sent to the [NAME] unit at 11:33 AM and arrived at 11:35 AM. At 11:35 AM, observations of staff (4 to 5 staff members) conducted, as they began delivering the trays to the residents on [NAME] Unit, upon arrival. A staff member was observed delivering a tray to a resident that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility failed to develop a care plan for one of two residents. Resident #1 (R1) had an admitting diagnoses of PTSD (Post Traumatic Stress Disorder) and a care plan was not developed. The Findings Include: Diagnoses for R1 included: PTSD, anxiety, and depression. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 10/9/23, which assessed R1 with a cognitive score of 15 out of 15, indicating cognitively intact. R1 was admitted to the facility from a hospital to receive post surgical care and therapy. R1's hospital record documented R1 had a diagnoses of PTSD and did not include any other information regarding PTSD. A review of the Trauma Informed Screen assessment dated [DATE] revealed R1 had abused drugs and/or alcohol and did not reveal any other information related to PTSD. No other social service assessments or notes revealed information related to PTSD. A review of nurse practitioner…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-17 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility failed initiate trauma informed care for one of two residents. Resident #1 (R1) had an admitting diagnoses of PTSD (Post Traumatic Stress Disorder) and the facility did not identify past history of trauma, and /or triggers which may cause re-traumatization. The Findings Include: Diagnoses for R1 included: PTSD, anxiety, and depression. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 10/9/23. R1 was assessed with a cognitive score of 15 indicating cognitively intact. A review of the Trauma Informed Screen assessment dated [DATE] revealed abuse to drugs and/or alcohol and did not reveal any other information related to PTSD. No other social service assessments or notes revealed information related to PTSD. A review of nurse practitioner psychology notes and assessments dated 10/16/23 through 1/8/24 (multiple entries) did not reveal any identified triggers, root cause, or history…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to ensure medications were available for administration for two of thirteen residents in the survey sample (Residents #1 and #2) The findings include: 1. Resident #1 (R1) missed six doses of oxycodone and/or methadone during April and May 2023 because the medicines were not provided by the pharmacy in a timely manner. R1 was admitted to the facility with diagnoses that included inflammatory polyneuritis, anemia, bipolar disorder, chronic pain syndrome, insomnia, major depressive disorder, hypotension, respiratory failure, hypoxia, enterocolitis, clostridium difficile and pneumonia. The minimum data set (MDS) dated [DATE] assessed R1 as cognitively intact. R1's clinical record documented a physician's order dated 10/10/22 for oxycodone 10 milligrams (mg) every 12 hours for management of chronic pain. The clinical record documented a physician's orders dated 6/20/22 for methadone 5 mg two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-23 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to promptly notify the provider of abnormal laboratory results for one of thirteen residents in the survey sample (Resident #13). The findings include: Resident #13's provider was not promptly notified of abnormal/critical lab results. Resident #13 (R13) was admitted to the facility with diagnoses that included respiratory failure, congestive heart failure (CHF), COPD (chronic obstructive pulmonary disease), asthma, pulmonary hypertension, valve insufficiency, abnormal serum enzymes, diabetes, and anxiety. The minimum data set (MDS) dated [DATE] assessed Resident #13 as cognitively intact. R13's clinical record documented a physician's order on 10/12/22 for a CBC (complete blood count), CMP (complete metabolic panel), troponin, and hemoglobin A1C. The clinical record documented R13's lab results dated 10/14/22 that included abnormal lab values for red blood count, hemoglobin, hematocrit, glucose, potassium,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-05-26 · tag F0567 — failed to protect residents' money held by the home — patternHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on group interview, staff interview, and facility document review, the facility staff failed to ensure residents had unlimited access to petty cash funds during the week and on weekends for four of 38 residents in the survey sample, Resident # 107, # 71, #17, and # 106. Findings include: On 5/25/22 at 10:00 a.m. a resident group interview was conducted with four cognitive residents, Resident # 107, # 71, #17, and # 106. The residents were asked about personal funds. The residents all responded that a new rule had been implemented for several months that petty cash funds could only be accessed one time for week, and was a limited dollar amount (forthy dollars) that could be accessed at one time. Resident # 71, stated It's the dumbest thing I've ever seen. So if I let my allotted forty dollars sit, and wait until I have, say, one hundred twenty dollars, I can only get forty of that one time per week. Resident # 107 stated I went up there (to the front lobby) to get some money for this week, and I was told there was no money Monday or Tuesday, both times I went up. I try to go…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-05-26 · tag F0644 — patternCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and clinical record review, the facility staff failed to incorporate and follow Level II PASARR recommendations for one of 38 residents, Resident #38. Findings were: Resident #38 was admitted to the facility with the following diagnoses including but not limited to: Morbid obesity, genetic related intellectual disability (ID), hypertension, and adult failure to thrive. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/11/2022 assessed Resident #38 as severely impaired with a cognitive summary score of 04. The clinical record was reviewed at approximately 2:00 p.m. on 05/24/2022. A Level II PASARR dated 02/01/2022 contained the following information: DIAGNOSIS: .Intellectual Disability; Severity Unspecified .REHABILITATIVE SERVICES RECOMMENDATIONS: .Targeted Case Management .DETERMINATION SUMMARY: .I encourage the nursing facility to work with the local Community Services Board to assist in identifying supports and services that he could benefit from. A targeted resident review is scheduled for 90 days to evaluate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-05-26 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and complaint investigation, the facility staff failed to follow physician orders for four of 38 residents in the survey sample, Resident #158, #166, #322, and #110. Resident #158 did not have medications administered as ordered. Resident #166 did not have a physician ordered dressing applied. Resident #322 did not have insulin administered and fluid intake monitored as ordered. Resident #110 did not have ace wraps applied as ordered. The findings include: 1. Resident #158 was admitted to the facility with diagnoses that included atrial flutter, chronic pain syndrome, morbid obesity, hypertension, gastroesophageal reflux disease, history of pulmonary embolism, hypothyroidism, major depressive disorder, anxiety, chronic respiratory failure, restless leg syndrome and congestive heart failure. The minimum data set (MDS) dated [DATE] assessed Resident #158 as cognitively intact. On 5/24/22 at 11:45 a.m., Resident #158 was interviewed about quality…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-05-26 · tag F0740 — failed to provide behavioral / mental-health care — patternEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and clinical record review, the facility staff failed to ensure behavioral health services were provided to maintain his highest practicable level of well being for one of 38 residents, Resident #38. Findings were: Resident #38 was admitted to the facility with the following diagnoses including but not limited to: Morbid obesity, genetic related intellectual disability (ID), hypertension, and adult failure to thrive. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/11/2022 assessed Resident #38 as severely impaired with a cognitive summary score of 04. Resident #38 was observed on 05/24/2022 at approximately 11:00 a.m. He was seated in a wheelchair, self propelling from his room to the front foyer of the facility, down the hallways, and back. At approximately 12:45 p.m., Resident #38 was observed sitting in the facility lobby, he was holding a match box car, he randomly would flex his muscles and make grunting noises. Resident #38's clinical record was reviewed on 05/24/2022 at approximately 2:00 p.m The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-05-26 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and complaint investigation, the facility staff failed to ensure medications were available for administration for three of 38 residents in the survey sample, Resident #158, #121, and #30. Resident #158 had multiple medications for treatment of nausea, heart failure, pain, vitamin/electrolyte supplement, muscle spasms and constipation not available for administration. Resident #121 did not have the medication pravastatin available for administration. Resident #30 did not have prescribed nasal spray available for administration. The findings include: 1. Resident #158 was admitted to the facility with diagnoses that included atrial flutter, chronic pain syndrome, morbid obesity, hypertension, gastroesophageal reflux disease, history of pulmonary embolism, hypothyroidism, major depressive disorder, anxiety, chronic respiratory failure, restless leg syndrome and congestive heart failure. The minimum data set (MDS) dated [DATE] assessed Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-05-26 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, clinical record review, and staff interview, the facility staff failed to ensure one of 38 residents in the survey sample was free from a significant medication error, Resident # 322. Resident # 322 did not receive her thyroid medication for eleven days. Findings include: Resident # 322 was admitted to the facility with diagnoses to include, but were not limited to: acute respiratory failure, diabetes, hypothyroidism s/p (status post) removal of thyroid gland, and peripheral vascular disease. The most recent MDS (minimum data set) was the admission assessment dated [DATE] and had the resident coded as cognitively intact with a score of 14 out of 15. On 5/25/22 at 8:20 a.m. Resident # 322 was interviewed about her life in the facility. She stated, I guess things are okay. I finally got my thyroid medicine for the first time since I got here. My daughter was here yesterday (5/24/22) and I had told her I was feeling bad, but didn't know why. She asked if I was getting my thyroid pill,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-05-26 · tag F0800 — patternProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and group interview, the facility staff failed to provide condiments, menu items, and honor dietary preferences for two of 38 residents in the survey sample, Resident # 322 and # 158; and also in the main kitchen. Findings include: 1. Resident # 322 was admitted to the facility with diagnoses to include, but were not limited to: acute respiratory failure, diabetes, hypothyroidism s/p (status post) removal of thyroid gland, and peripheral vascular disease. The most recent MDS (minimum data set) was the admission assessment dated [DATE] and had the resident coded as cognitively intact with a score of 14 out of 15. On 5/24/22 at approximately 2:45 p.m. Resident # 322 was interviewed. When asked about the food in the facility she stated, Well, it's not bad, but it's not good .I get things I don't like, so I just don't eat them. But the other night for supper, we got cheese steak sandwiches .without the cheese .and potato wedges. Now, I'm not supposed to have a lot of carbs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-05-26 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to ensure a complete and accurate clinical record for one of 38 residents in the survey sample, Resident #52 Resident #52's treatment administration record had incomplete documentation regarding gastrostomy care orders. The findings include: Resident #52 was admitted to the facility with diagnoses that included cerebral infarction, respiratory failure, dysphagia with gastrostomy, hypertension, vascular dementia, gastroesophageal reflux disease, history of Covid-19, anxiety, depression, anemia and hemiplegia/hemiparesis following cerebrovascular disease. The minimum data set (MDS) dated [DATE] assessed Resident #52 as cognitively intact. Resident #52's clinical record documented physician orders for care related to a gastrostomy as follows: 4/28/22 - Change split gauze dressing on PEG (percutaneous endoscopic gastrostomy) tube site once per day 1/5/21 - Complete gastrostomy tube site care each day shift 1/5/21 - Change…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-05-26 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and clinical record review, the facility staff failed to ensure one of 38 residents had privacy while in his room, Resident #38. Resident #38 who resided in a private room on the east wing did not have a door separating his room from the hallway. Findings were: Resident #38 was admitted to the facility with the following diagnoses including but not limited to: Morbid obesity, genetic related intellectual disability (ID), hypertension, and adult failure to thrive. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/11/2022 assessed Resident #38 as severely impaired with a cognitive summary score of 04. Resident #38's clinical record was reviewed on 05/24/2022 at approximately 2:00 p.m. Observed in the progress notes was the following: 2/16/2022 14:01 (2:01 p.m.) Transfer to Hospital Summary Note Text: Observation of worsening behavior on this day (Resident #38) slammed bedroom door so hard that it finished cracking and literally door split from the top Resident #38's care plan included the intervention dates…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-05-26 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure an accurate assessment for two of 38 residents, Resident #90 and #53. Resident #90's current MDS section O was not triggered for dialysis; and Resident #53's current MDS sections C and D were not accurately completed for cognition and mood. The Findings Include: 1. Diagnosis for Resident #90 included: Parkinson's disease, End stage renal disease on dialysis, bipolar disease, and diabetes. The most current MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 4/13/22. Resident #90's cognitive score was 15 indicating cognitively intact. On 5/24/22 review of Resident #90's current MDS dated [DATE] section O did not trigger for dialysis. Review of Resident #90's physician orders included an order for dialysis weekly on Tuesday, Thursday, and Saturday. Resident #90 was interviewed on 05/24/22 at 11:34 AM and stated she had been on dialysis for at least three years. On 05/25/22 at 9:39 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-05-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, the facility staff failed to ensure one of 38 residents were free from accidents, Resident #3. Resident #3 eloped through one of the facility's fire doors and fell. The findings include: Resident #3 was admitted to the facility with diagnoses that included diabetes, dementia with behavioral disturbance, hypertension, atherosclerotic heart disease, aortic stenosis, major depressive disorder, sleep disorder, osteoporosis, dysphagia and protein-calorie malnutrition. The minimum data set (MDS) dated [DATE] assessed Resident #3 with moderately impaired cognitive skills. Resident #3's clinical record documented nursing notes as follows. 5/7/21 at 1:43 a.m. - .wandering the halls, wandergard (Wanderguard) in place to right wrist . 5/7/21 at 8:20 a.m. - .Resident was exit seeking this morning. dock door wander guard alarm was sounding. Resident was ambulating with walker at the Dock door. Writer redirected resident back down hallway . 5/7/21 at 11:42 a.m. - Reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-05-26 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to respond to pharmacy recommendations for one of 38 residents in the survey sample, Resident #158. A provider failed to respond to two pharmacy recommendations for Resident #158 regarding risks with continued use of an antimicrobial agent and an anticholinergic medication. The findings include: Resident #158 was admitted to the facility with diagnoses that included atrial flutter, chronic pain syndrome, morbid obesity, hypertension, gastroesophageal reflux disease, history of pulmonary embolism, hypothyroidism, major depressive disorder, anxiety, chronic respiratory failure, restless leg syndrome and congestive heart failure. The minimum data set (MDS) dated [DATE] assessed Resident #158 as cognitively intact. Resident #158's clinical record documented a physician's order dated 2/8/22 for Hydroxyzine 10 mg (milligrams) to be administered each morning and at bedtime for itching related to anxiety. The record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-05-26 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medication pass and pour observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a medication error rate less than 5 percent. There were three errors out of 34 opportunities resulting in a medication error rate of 8.82 percent. The Findings Include: 1. On 05/25/22 at 7:44 AM, a medication pass and pour observation was conducted. Resident #121's Pravastatin Sodium 10 milligrams was ordered to be given at 8:00 AM. License practical nurse (LPN #4) could not find Resident #121's Pravastatin in the medication cart. LPN #4 then went to the medication storage room and did not find any Pravastatin. LPN #4 then called pharmacy and asked for the medication to be sent. LPN #4 stated that pharmacy was going to send the medication later in the day. On 5/25/22 at 9:00 AM, LPN #4 was asked about reordering medications. LPN #4 stated she tries to reorder medications when there are about 5 or 6 six doses left. LPN #4 then reviewed when Pravastatin was ordered for Resident #121 and stated it was last reordered on 4/23/22. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-05-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility staff failed to ensure expired medication was not available for administration on the east wing. Two opened vials of Aspart insulin dated [DATE] were available for administration. Findings were: The medication cart on the east wing of the facility was inspected on [DATE] at approximately 11:30 a.m. with LPN (licensed practical nurse) #5. Observed in the top drawer of the medication cart was a brown bottle from the pharmacy. The bottle was labeled with a resident's name. Inside of the bottle were two opened vials of aspart insulin. Neither of the vials were dated. The brown bottle had a handwritten date of [DATE]. LPN #5 stated, I doubt that date is correct, but it is the only one I see. She was asked how long after opening was the insulin safe to use. She stated, That one should be 28 days, but certainly no more than a month. She was asked if the vials should be dated. She stated, I date them, but since they aren't I would go by the date on the brown bottle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-05-26 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review and facility document review, the facility staff failed to ensure records of weekly hospice visits were provided to the facility as required in the hospice services agreement for 1 of 38 residents in the survey sample, Resident #148. The facility also failed to develop an hospice care plan and XXX for one of 38 residents in the survey sample, Resident #170. The findings include: Resident #148 was admitted to the facility with diagnoses that included palliative care, stage 2 pressure ulcers and unstageable pressure ulcers to left buttock and sacral region, mood disorder, GERD, COPD, respiratory with hypoxia, type 2 diabetes, malignant neoplasm of head of pancreas, neoplasm related pain, weight loss, congestive heart failure, and oxygen dependent. The most recent minimum data set (MDS) dated [DATE] was the admission assessment and assessed Resident #148 as moderately impaired for daily decision making with a score of 12 out of 15. Under Section O - Special…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-04-22 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, resident council interview and staff interview, the facility staff failed to respond to call bells in a timely manner on one of three units. Residents on the East unit reported frequent call bell wait times from 30 minutes to one hour. The findings include: 1. Resident #92 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, diabetes, depression, cirrhosis and hyperlipidemia. The minimum data set (MDS) dated [DATE] assessed Resident #92 as cognitively intact. On 4/20/21 at 11:20 a.m., Resident #92, who resided on the East unit, stated she experienced extended wait times for call bell response especially on the evening shift. Resident #92 stated her bed was frequently not made and call bell response depended on which aides were working. Resident #92 stated when certain aides were working she heard staff telling stories and carrying on and call bell response was slow. 2. Resident #84 was admitted to the facility on [DATE] with diagnoses that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, and in the course of a complaint investigation, the facility staff failed to ensure one of 36 residents, Resident #400, was free from physical abuse. Findings were: Resident #400 was admitted to the facility on [DATE]. Her diagnoses included, but were not limited to: COPD (chronic obstructive pulmonary disease) hypertension, Parkinson's, Epilepsy, bipolar disorder, and dementia with behaviors. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/04/2020, coded Resident #400 as severely impaired in her cognitive status with a summary score of 05. The clinical record was reviewed beginning at approximately 12:45 p.m., on 04/20/2021. The following notes were observed in the progress note section: 04/24/2020 01:26 [a.m.] Behavior note: @ 00:15 [12:15 a.m.] resident spitting, hitting, kicking staff. CNA [certified nursing assistant] reported earlier when in the room resident started hitting her and came out of room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-22 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review and in the course of a complaint investigation, the facility staff failed to report an allegation of abuse to the State Agency for one of 36 residents, Resident #400. Findings were: Resident #400 was admitted to the facility on [DATE]. Her diagnoses included, but were not limited to: COPD (chronic obstructive pulmonary disease) hypertension, Parkinson's, Epilepsy, bipolar disorder, and dementia with behaviors. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/04/2020, coded Resident #400 as severely impaired in her cognitive status with a summary score of 05. The clinical record was reviewed beginning at approximately 12:45 p.m., on 04/20/2021. The following notes were observed in the progress note section: 04/25/2020 22:45 [10:45 p.m.] Large bruise noted to right forearm with large hematoma. Complained of pain in this arm and bilateral legs .Family called in stating they want to talk to administration .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-04-22 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to develop a baseline care plan for one of 36 residents in the survey sample. Resident #147's baseline care plan failed to include problems, goals and/or interventions for anticoagulant medication. The findings include: Resident #147 was admitted on [DATE] with diagnoses that included hypertension, gastronomy, dysphasia, generalized epilepsy, atrial fibrillation, and frontal lobe and executive function deficit. The most recent minimum data set (MDS) dated [DATE] was the admission assessment and assessed Resident #147 as cognitively impaired for daily decision making with a score of 2 out of 15. Resident #147's clinical record was reviewed on 04/21/2021. Observed on the physician's order summary was the following: .Eliquis Tablet 2.5 MG (milligrams) (Apixaban). Give 1 tablet via PEG-Tube every 12 hours for AFIB (atrial fibrillation). Start Date 03/31/2021 A review of the medication administration record (MAR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-22 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and in the course of a complaint investigation, the facility staff failed to review and revise a comprehensive care plan for 3 of 36 residents in the survey sample, Resident #132, Resident #74, and Resident #400. Resident #132's care plan was not revised for the discontinuation of psychotropic medications. Resident #74's care plan was not revised regarding a meatus/urethral tear from a chronic indwelling foley catheter. Resident #400's care plan was not revised to include behaviors. The findings include: 1. Resident #132 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included type 2 diabetes, urine retention, chronic ulcer of left and right foot, mild cognitive impairment, hypertension, history of pulmonary embolism, and history of COVID-19. The most recent minimum data set (MDS) dated [DATE] was a quarterly assessment and assessed Resident #132 as cognitively intact for daily decision making with a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-22 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of practice for two of 36 residents in the survey sample, Residents #46 and #84. License practical nurse (LPN #1) did not follow physician's orders when giving Ferocon (a hematopoietic agent given for anemia) to Resident #46. Facility staff failed to assess and monitor Resident #84 for correct inhalation technique and nebulizer operation to ensure proper dose administration of prescribed respiratory medications. The findings include: 1. On 04/21/21 at 7:51 AM, during an observation of a medication pass and pour, LPN #1 began pulling medications out for Resident #46. One of the medications scheduled to be given was Ferocon 110-0.5 MG (milligram). The label on the medication card read to give Ferocon prior to breakfast. LPN #1 then went into Resident #46's room and administered Ferocon along with other medications while Resident #46 was sitting at the bedside table eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review the facility staff failed to provide a complete and accurate clinical record for 1 of 36 residents in the survey sample, Resident #143. Resident #143's clinical record did not document weights per physician orders. The findings include: Resident #143 was admitted to the facility on [DATE] with diagnoses that included aftercare for surgical amputation of right toe, osteomyelitis (right ankle and foot), hyperlipidemia, type 2 diabetes, hypertension, and heart failure. The most recent minimum data set (MDS) dated [DATE] was the 5-day admission assessment and assessed Resident #143 as cognitively intact for daily decision making with a score of 15 out of 15. Resident #143's clinical record was reviewed on 04/21/2021. Observed on the physician's order summary was the following orders: Daily Weight every day shift . Order Date: 03/26/2021 Start Date: 03/27/2021 Observed on Resident #143's care plans was the following: . The resident has potential for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-05-26 · tag F0576 — widespreadEnsure residents have reasonable access to and privacy in their use of communication methods.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on group interview and staff interview, the facility staff failed to ensure resident mail was delivered on weekends. This facility census was 159 residents. Findings include: On 5/25/22 at 10:00 a.m. a resident council interview was conducted with four cognitive residents: Resident # 107, # 71, #17, and # 106. The residents were asked about the mail delivery service. The residents stated mail is delivered during the week, unopened, but there is no one in the front lobby to retrieve and deliver mail on Saturday. The residents identified the receptionist as the person who received and delivered the mail. The receptionist was asked if she was the person who handled resident mail. She confirmed she was. She stated That is an open position that is being recruited, no one has been doing the weekend mail service since September 2021 when the staff doing that left for college. She added that was a difficult position to fill as it was for weekend hours, and once an applicant was told that, they declined the offer for the position. The administrator, DON (director of nursing), and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2021-04-22 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, the facility failed to ensure thermometers used for checking facility water temperatures were calibrated and accurate on two or three units. The findings include: On 4/21/21 at 11:00 AM, registered nurse (RN #3 ) was observed washing her hands and commented that the water in the resdient room was hot. On 4/21/21 water temperature records were reviewed from February to present. The temperature logs did not indicate any concerns with water temperatures with the average temperatures being 109 degrees. On 4/21/21 at 2:00 PM, RN #3 was interviewed and asked if she had reported the concern of the water being hot to the maintenance department. RN #3 said no because the water just seemed to have gotten hot quickly but didn't seem out of range. On 4/21/21 at 2:45 PM, the maintenance director (other staff, OS #4) was asked to check the temperature in room [ROOM NUMBER]. OS #4 used a laser thermometer and got a reading of 111 degrees. OS #4 was asked to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$232,008 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $112,785 — penalty dated 2026-02-13
- $119,223 — penalty dated 2025-04-11
- Medicare payment denial — starting 2026-05-23 for 55 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to LIFEWORKS REHAB — 64 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.1 | -1.1 vs chain |
| Health inspection | 1 of 5 | 2.0 | -1.0 vs chain |
| Staffing | 1 of 5 | 1.6 | -0.6 vs chain |
| Quality measures | 3 of 5 | 3.9 | -0.9 vs chain |
The other 63 homes this chain runs (chain average 2.1★, per CMS)
Showing 40 of 63; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| HARRISONBURG HOLDINGS I LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 05/28/2021 |
| AMERICA WEST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 & FAMILY LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| EDWARD 1998 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| KSS 2000 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| ML 2000 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| MRV WEST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| REDROCK WEST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| SAUL 2012 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| SAUL 2012 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| BROOKS, MATTHEW | Individual | W-2 MANAGING EMPLOYEE | — | since 09/11/2023 |
| RCZBM WEST MANAGER LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 05/28/2021 |
13 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $4.0M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495093. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.