Springtree Healthcare & Rehab Center
3433 Springtree Drive, Roanoke, VA 24012 · For profit - Corporation · 120 certified beds · (540) 981-2790 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its payroll-based staffing rating is low (1/5)
- about 20% of its spending goes to commonly-owned related companies
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.1% | 14.9% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.3% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.2% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 46.2% | 18.7% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.7% | 3.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 6.7% | 15.6% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 22.8% | 20.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.7% | 4.7% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 21.2% | 21.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 7.4% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.7% | 1.3% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 92.6% | 73.6% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 19.5% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 5.6% | 11.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.33 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.05 | 1.48 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
53.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 279 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 128 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.54 therapist hours per resident per day in 2026Q1 — more than 84% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 31% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 53.2%CMS range 46.9–59.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.8%CMS range 6.9–11.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 60.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 60.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 91.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 93.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.6%CMS range 3.9–9.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.13 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 113.2 residents a day — about 94% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.68 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.38 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.10 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 4.00 on weekdays — 28% thinner on weekends — a notable drop. RN hours go from 0.46 to 0.18 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
40 citations, most serious first. The 10 most serious are shown; the remaining 30 are one tap away and print in full.
- Potential for harm · Dcited before2026-03-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review, the facility staff failed to follow the comprehensive person-centered care plan for one of four residents in the survey sample, resident #1.The findings include: For resident #1 the facility staff failed to follow the comprehensive care plan that stated the resident was to be fed by staff.Resident #1's diagnoses included but were not limited to dementia, dysphagia (difficulty swallowing), chronic obstructive pulmonary disease, diabetes, protein-calorie malnutrition, congestive heart disease, chronic kidney disease and gastroesophageal reflux disease.The annual minimum data set (MDS) assessment with an assessment reference date of 11/19/25 was reviewed. Resident #1 was assessed to have severely impaired cognitive skills for daily decision making, the resident also had little interest or pleasure in doing things, poor appetite or overeating, and feeling tired or having little energy nearly every day over the two week look back period. Resident #1 was assessed to require set up assistance or clean up assistance with meals during the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-11 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review and facility document review, the facility staff failed to maintain acceptable levels of nutrition and hydration status for one of five residents in the survey sample, resident #1.The findings include:For resident #1 the facility staff failed to follow the Registered Dietician recommendations for weekly weights in September 2025 and October 2025 when the resident had experienced ongoing significant weight loss and failed to feed the resident per the comprehensive care plan interventions. Resident #1's diagnoses included but were not limited to dementia, dysphagia (difficulty swallowing), chronic obstructive pulmonary disease, diabetes, protein-calorie malnutrition, congestive heart disease, chronic kidney disease and gastroesophageal reflux disease.The annual minimum data set (MDS) assessment with an assessment reference date of 11/19/25 was reviewed. Resident #1 was assessed to have severely impaired cognitive skills for daily decision making, the resident also had little interest or pleasure in doing things, poor appetite or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-20 · tag F0711 — isolatedEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to review the resident's total program of care from a hospital discharge to include blood glucose checks for 1 of 7 residents, Resident #4.The findings include:The facility staff failed to ensure the attending physician and/or provider reviewed the hospital discharge summary for a hospital stay ending on 08/14/25. Resulting in Resident #4 not receiving blood glucose/blood sugar checks. Resident #4's diagnoses included diabetes.There was no completed minimum data set assessment for this resident. Resident #4 was alert and orientated. Resident #4's clinical record included a discharge summary with a date of service of 08/14/25. Under the heading of CONTINUE taking these medications this paperwork included the following information insulin pen needle 1 each every day, blood glucose meter 1 each every day, glucometer 1 each as directed (diabetes) and glucometer test strips. It also included a dexcom receiver and sensor. Resident #4's clinical record did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-20 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure medications were available for administration for 2 of 7 residents, Residents #3 and #4.The findings included:1. The facility staff failed to ensure Resident #3's provider ordered medication Heparin was available for administration.Resident #3's diagnoses included non-traumatic subdural hemorrhage. Resident #3's comprehensive care plan included the focus area anticoagulant, the resident is at risk for bleeding, hemorrhage, excessive bruising and complications related to anticoagulant use secondary to subdural hemorrhage. Interventions included administer medications as ordered. Date created 06/11/24. Resident #3's admission minimum data set (MDS) assessment with an assessment reference date (ARD) of 06/14/24 included a brief interview for mental status (BIMS) score of 15. Indicating Resident #3 was cognitively intact. Resident #3's clinical record included a provider order for Heparin sodium injection solution 5000 UNIT/ML (milliliter) inject 1 ml…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility staff failed to ensure safe and secure storage of medications and/or blood collection tubes for 3 of 6 medication carts (200 Hall, 400 Hall, and 500 Hall) and 1 of 2 medication storage rooms (Unit 2). The findings included: 1. The 500 Hall medication cart contained three used insulin pens which were not labeled with a resident's name or date of opening. The 400 Hall medication cart contained an insulin pen without a clearly identifiable resident name, an expired box of Levothyroxine 75 mg tablets, and a half full vial of Insulin Glargine with a dispense date of 2/14/24 and a beyond use date of 5/13/24. On 5/23/24 at 9:43 AM, surveyor observed Registered Nurse (RN) #3 drawing insulin out of an insulin pen into an insulin syringe. RN #3 stated they did not have any pen needles in the medication cart. The insulin pen being used by RN #3 was Basaglar Insulin and was not labeled with a resident's name or in a labeled bag. RN #3 discarded the insulin syringe. Surveyor immediately notified the Unit Manager (UM) of the observation. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to ensure a clean and sanitary homelike environment for 1 of 27 current sampled residents, Resident #1. The findings included: For Resident #1, on three separate days of the survey, a large area of multiple dried, brown, drips were observed on the wall to the left of the resident's bed. Resident #1's diagnosis list indicated diagnoses, which included, but not limited to Dementia, Bipolar II Disorder, Chronic Obstructive Pulmonary Disease, Type 2 Diabetes Mellitus, and Congestive Heart Failure. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 2/22/24 assigned the resident a brief interview for mental status (BIMS) summary score of 4 out of 15 indicating the resident was severely cognitively impaired. During initial survey rounding on 5/21/24 at 3:49 PM, surveyor observed a large area of multiple, dried brown drips on the wall to the left of Resident #1's bed. Surveyor made additional observations of Resident #1's room on 5/22/24 at 1:30 PM, 5/23/24 at 8:31…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review, the facility staff failed to electronically transmit minimum data set (MDS) assessments for 2 of 3 residents reviewed for the Resident Assessment task, Resident's #8 and #92. The findings included: 1. For Resident #8, the facility staff failed to electronically transmit a discharge MDS assessment. Resident #8's diagnoses included, but were not limited to, metabolic encephalopathy, muscle weakness, and diabetes. Resident #8's clinical record included a discharge MDS assessment with an assessment reference date (ARD) of 02/15/24. During the survey process the Resident Assessment task triggered for an MDS over 120 days old for this resident. On 05/23/24 at 11:50 a.m., Licensed Practical Nurse (LPN) #5 and Registered Nurse (RN) #2 was asked to review the MDS submissions for this resident. On 05/23/24 at 12:30 p.m., RN #2 confirmed that Resident #8's discharge MDS assessment with an ARD of 02/15/24 had not been transmitted prior to today and it had now been transmitted. On 05/23/24 at 5:00 p.m., during an end of the day meeting with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and clinical record review facility staff failed to accurately complete minimum data set (MDS) assessments for 2 of 32 residents. (Resident #5 and #107) The findings were: 1. The facility staff failed to accurately code Resident #5's physical restraint status. The MDS read Resident #5 used physical restraints (bedrails) daily when the resident did not have physical restraints. Resident #5's diagnoses included but were not limited to, hereditary and idiopathic neuropathy, paranoid schizophrenia, major depressive disorder, recurrent bipolar II disorder, heart failure, type 2 diabetes mellitus, and chronic obstructive pulmonary disease. Section C (cognitive patterns) of Resident #5's quarterly MDS assessment with an assessment reference date of 05/13/2024 coded a brief interview for mental status score of 14 out of 15. In Section P (restraints and alarms) Resident #5 was coded as using a physical restraint (bedrails) daily. The resident's clinical record contained a document titled, Device Assessment - V 3 dated 05/13/24 which read the device used was assist…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed develop and implement a comprehensive person-centered care plan for 2 of 32 sampled residents, Resident #18 and Resident #35. The findings include: 1. For Resident #18 (R18) the facility staff failed to develop a comprehensive person-centered activity care plan to address the resident's activity preferences, interests, and psychosocial needs. R18's diagnosis list indicated diagnoses that included, but were not limited to, Major Depressive Disorder, History of Falling, Bipolar Disorder, Schizophrenia, Dementia, Cognitive Communication Deficit, and Anxiety Disorder. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 5/13/24 assigned the resident a brief interview for mental status (BIMS) summary score of 9 out of 15, indicating R18 was moderately impaired in cognitive skills for daily decision making. A review of R18's clinical record on 5/21/24 revealed an Activities-admission Review assessment dated , 9/16/2015 that revealed, .Use this data to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive person-centered care plan for 1 of 32 sampled residents (Resident #37). The findings included: Resident #37's comprehensive person-centered care plan was not revised to address: (a) a change in the resident's code status and (b) the implementation of comfort care measures. Resident #37's most recent Minimum Data Set (MDS) assessment had an Assessment Reference Date (ARD) of 3/1/24. Resident #37 was assessed as being able to make self understood and as usually being able to understand others. Resident #37's Brief Interview for Mental Status (BIMS) summary score was documented as a nine (9) out of 15; this indicated moderate cognitive impairment. On 5/23/24 at 9:00 a.m., Resident #37's care plan included the focus of The resident has an advanced directive of Full Code. Resident #37's care plan did not address the resident receiving comfort care measures. Resident #37's medical provider orders included: (a) an order for COMFORT CARE: no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Dcited before2024-05-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and clinical record review, the facility staff failed to provide care and services as ordered by the primary care physician for one (1) of 32 residents in the survey sample (Resident # 46). The findings include: For resident # 46, the facility staff failed to ensure water flushes were delivered according to the physician's order through the PEG (percutaneous endoscopic gastrostomy) tube. Resident # 46's diagnoses include but are not limited to dysphagia following a cerebrovascular accident, hemiplegia, hemiparesis, unspecified protein-calorie malnutrition, and unspecified heart failure. Resident # 46's minimum data set (MDS) assessment with an assessment reference date of 3/26/24 indicated that resident was severely cognitively impaired and is rarely or never understood. On 5/21/24 at 4:14 PM this surveyor observed resident lying in bed with tube feeding pump at bedside. Surveyor noted that the pump was running and was set to deliver 250 milliliters (mls) of water every 4 hours. Resident # 46 was not interviewable. The medical record was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, clinical record review and facility document review, the facility staff failed to administer oxygen according to the attending medical provider's orders for 1 of 32 sampled residents, Resident #44. The findings include: For Resident #44 (R44) the facility staff failed to administer oxygen per the medical provider orders at 4 liters per minute via nasal cannula. Diagnoses for R44 included but were not limited to, heart failure, acute and chronic respiratory failure with hypoxia, obstructive sleep apnea, and morbid severe obesity due to excess calories. The most recent minimum data set (MDS) assessment with an assessment reference date of 5/7/24 assigned the resident a brief interview for mental status (BIMS) summary score of 15, indicating intact cognition. On 05/21/24 at 4:30 PM, surveyor observed R44 in a wheelchair in the dining room receiving oxygen (02) with a nasal cannula via a portable 02 tank that was observed to be on three (3) liters of oxygen. On 05/22/24 at 1:17 PM, surveyor observed R44 lying in bed and observed resident to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure provider ordered medications were available for administration for 1 of 27 current sampled residents, Resident #94 and failed to ensure nursing staff correctly implemented the facility scheduled/control monitoring system for 1 of 6 medication carts, the 400-hall medication cart. The findings included: 1. The facility staff failed to ensure Resident #94's provider ordered narcotic pain medication Oxycodone was available for administration. Resident #94's clinical record included the diagnoses, malignant neoplasm of bronchus of lung, chronic obstructive pulmonary disease, muscle weakness, and cirrhosis of liver. Section C (cognitive patterns) of Resident #94's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 03/12/24 included a brief interview for mental status (BIMS) score of 15 out of a possible 15 points. Resident #94's comprehensive care plan included the focus area at risk for pain. Interventions included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed to ensure residents are free of significant medication errors for 2 of 32 sampled residents, Resident #314 and #62. The findings included: 1. For Resident #314, the facility staff failed to follow medical provider orders for the administration of the medications, Diltiazem, Metoprolol Tartrate, and Midodrine on 2/15/24 and 2/16/24. Diltiazem and Metoprolol Tartrate are antihypertensives and Midodrine is used to treat low blood pressure. Resident #314's diagnosis list indicated diagnoses, which included, but not limited to Pneumonia, Generalized Muscle Weakness, Protein Calorie Malnutrition, Essential Hypertension, and Gastro-Esophageal Reflux Disease. Resident #314's minimum data set (MDS) with an assessment reference date (ARD) of 1/17/24 assigned the resident a brief interview for mental status (BIMS) summary score of 14 out of 15 indicating the resident was cognitively intact. The resident's provider orders included orders dated 2/09/24 for Diltiazem 60 mg by mouth one time a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed to provide laboratory services to meet the needs of the resident for 1 of 32 sampled residents, Resident #314. The findings included: For Resident #314, the facility staff failed to obtain a urinalysis as ordered by the medical provider on 2/13/24. Resident #314's diagnosis list indicated diagnoses, which included, but not limited to Pneumonia, Generalized Muscle Weakness, Protein Calorie Malnutrition, Essential Hypertension, and Gastro-Esophageal Reflux Disease. Resident #314's minimum data set (MDS) with an assessment reference date (ARD) of 1/17/24 assigned the resident a brief interview for mental status (BIMS) summary score of 14 out of 15 indicating the resident was cognitively intact. Resident #314 was assessed by the facility family nurse practitioner (FNP) on 2/13/24, the progress note read in part .[adult child] reports last night patient showing signs of UTI [urinary tract infection] and was reportedly hallucinating today, patient denies acute issues when asked about…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed to meet the needs of a resident in regard to the timeliness of providing radiology services for 1 of 32 sampled residents, Resident #44. The findings include: For Resident #44 (R44) the facility staff failed to obtain radiology services timely, per the medical providers orders, on 1/19/24 and on 2/13/24. Diagnoses for R44 included but were not limited to, heart failure, acute and chronic respiratory failure with hypoxia, obstructive sleep apnea, and morbid severe obesity due to excess calories. A review of R44's clinical record revealed physician's orders that included an order dated, 1/19/24, that read in part, .cxr (chest x-ray) d/t (due to) worsening cough. [sic] s/p (status post) treatment for PNA (Pneumonia) 1/19 [sic] .end date 1/22/24 . A physician's order dated, 2/13/24, revealed, .CXR 2/13 [sic] .end date 2/16/24 . A review of R44's Radiology Result Reports revealed the chest x-ray that was ordered on 1/19/24 was not completed until 1/23/24 and a Radiology Result Report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0800 — isolatedProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview, and facility document review, the facility staff failed to support the nutritional well-being for 4 of 27 current samples residents (R 89, R 76, R 411, R 412), of the facility with a nourishing, well-balanced diet. The findings include: The facility staff failed to support the nutritional well-being for residents of the facility with a nourishing well-balanced diet, by not serving an adequate amount of ham salad as indicated on the corporate recipe. On 5/21/24 at 5:43 PM, Resident #89 (R 89), asked surveyor to look at her ham salad sandwich on her dinner tray. R 89 removed the top slice of bread from the sandwich and surveyor observed a minimal amount of ham salad on the bottom slice of bread. The ham salad appeared as a flat smear that was approximately the size of a teaspoon. R 89 stated she didn't think it was even a teaspoon amount. Surveyor asked R89's roommate, Resident #76 (R 76), if she could observe her ham salad sandwich. R 76' s' ham salad sandwich was observed to have a minimal amount of ham salad on the bottom…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident and staff interview, clinical record review and facility document review, the facility staff failed to follow physician orders for 1 of 8 (eight) residents reviewed, Resident #1. The findings were: For Resident #1, facility staff failed to administer Timolol eye drops as directed by provider order. Timolol eye drops treat glaucoma (an eye condition which can damage the optic nerve). Resident #1's facesheet listed diagnoses which included but were not limited to, fracture of left femur, difficulty walking, gout, and glaucoma. A quarterly minimum data set with an assessment reference date of 06/16/23 assigned the resident a brief interview for mental status score of 15 out of 15 in Section C, cognitive patterns. This surveyor interviewed Resident #1 on 02/20/24 at 11:45 a.m. The resident reported it had been 5 days since she received her eye drops and stated, They keep saying they should be here tomorrow. Later the same day, Resident #1 clarified the eye drop she had not been receiving was the one administered in the mornings. Resident #1's clinical record was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, and clinical record review, the facility staff failed to ensure a complete and accurate clinical record for 1 of 8 (eight) residents reviewed, Resident #1. The findings were: For Resident #1, facility staff failed to accurately document Timolol eye drops were unavailable for administration and instead, documented the medication was administered. Timolol eye drops treat glaucoma (an eye condition which can damage the optic nerve). Resident #1's facesheet listed diagnoses which included but were not limited to, fracture of left femur, difficulty walking, gout, and glaucoma. A quarterly minimum data set with an assessment reference date of 06/16/23 assigned the resident a brief interview for mental status score of 15 out of 15 in Section C, cognitive patterns. This surveyor interviewed Resident #1 on 02/20/24 at 11:45 a.m. The resident reported it had been 5 days since she received her eye drops. Later the same day, Resident #1 clarified the eye drop she had not been receiving was the one administered in the mornings. Resident #1's clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-09 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide treatment and care in accordance with the comprehensive person-centered care plan and physician's orders for 8 of 34 residents in the survey sample, Resident #109, #113, #316, #317, #318, #167, #216, and #41. 1. For Resident #109, the facility staff failed to administer medications as ordered by the medical provider and failed to treat a wound to the chest for five days following admission. Resident #109's diagnosis list indicated diagnoses, which included, but not limited to Neuropathy, Muscle Weakness, Cardiogenic Shock, Laceration to Left Front Wall of Thorax, Pericardial Effusion, Cardiac Tamponade, Hypovolemic Shock, and Low Back Pain. The most recent admission minimum data set (MDS) with an assessment reference date (ARD) of 5/22/23 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 indicating the resident was cognitively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-09 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview, facility document review and CMS report the facility staff failed to ensure the services of a registered nurse for at least 8 consecutive hours per day on 6 dates in one fiscal quarter. The PBJ (payroll based journal) staffing data report for January 1-March 31 2022 listed 8 dates with no RN hours reported. The surveyor reviewed the daily staffing sheets for those dates with the director of nursing. On 2 of those dates, 2/6/22 and 2/26/22, a registered nurse supplied by an agency worked 7AM-7PM. On the remaining dates (1/29/22, 2/5/22, 2/19/22, 2/20/22, 3/5/22, and 3/19/22) no registered nurse worked in the facility. The administrator and director of nursing were made aware of the concern during a summary meeting on 6/8/23.
- Potential for harm · E2023-06-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility staff failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. The findings included: During a tour of the facility kitchen on 6/5/23 at 2:06 PM, the surveyor noted 4 containers of expired food in the walk- in cooler. The first container was a 5 pound container of sour cream with an expiration date of 3/23/23. The clear plastic film covering the opening was intact indicating it had not been used. The second container was a 5 pound container of cottage cheese with an expiration date of 3/21/23. The clear plastic film covering the opening was intact. The third container was a 5 pound container of cottage cheese with an expiration of 4/22/23. The clear plastic film was intact. The fourth was a 5 pound container of cottage cheese with an expiration of 2/12/23, the clear plastic film was intact. Surveyor interviewed the Dietary Manager who had no knowledge of the expired food and stated that it was their first day on the job. They informed the surveyor that there had not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to provide advanced written notice of room or roommate change for one of 34 residents in the survey sample, resident #76. The findings included: Resident #76 was moved to a different room on a different unit in April 2022 without being notified of the room move in advance or in writing. Resident #76's annual Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 9/17/22 had assigned them a brief interview for mental status (BIMS) score of 15, indicating they were cognitively intact. The most recent MDS assessment with an ARD of 5/24/23 had not assessed cognitive status, but did indicate there had not been a change in cognition. Resident was noted by surveyor to be alert, oriented to self, time and place. Surveyor interviewed resident #76 on 6/6/23 at 8:13 AM. They stated that they were moved to their current room about a year ago. Resident #76 stated, they just came in there and started grabbing up my stuff and carrying it out the door. I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review facility staff failed to ensure the correct code status was ordered for 3 of 34 records reviewed (Resident #41, #22, 318). The findings were: 1. For Resident #41, the facility staff failed to ensure their Do Not Resuscitate (DNR) preference was accurately ordered by a provider. Resident #41's admission record listed diagnoses to include but not limited to pain in left hip, severe protein-calorie malnutrition, esophagitis, major depressive disorder, diaphragmatic hernia, gastrointestinal hemorrhage, gastrostomy, and dysphagia. Resident #41's minimum data set with an assessment reference date of 4/11/23 coded the resident's brief interview for mental status summary score a 15 out of 15. Resident #41's clinical record contained a Durable Do Not Resuscitate Order document dated 10/06/22, signed by Resident #41 and one of the facility's nurse practitioners (NP #1). The document had two areas where a check was required to indicate the choice. The first area was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, facility document review and staff interview, the facility staff failed to notify the resident physician of a change in condition for one of 34 residents in the survey sample. The findings include: For resident #366, the facility staff failed to notify the attending physician of a fall that occurred 10/24/22. Resident #366's diagnoses included, but were not limited to an unspecified fracture of the neck, muscle weakness and hypertension. Resident #366's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/24/22, assigned them a Brief Interview for Mental Status (BIMS) score of 14 out of 15 indicating they were cognitively intact. The MDS had the resident coded as requiring extensive assistance of one person for bed mobility, transfers, walking and toileting. Review of resident #366's clinical record revealed a progress note labeled, late entry for 10/24/22 at 10:10 PM that read, Writer called to room by assigned CNA (Certified Nursing Assistant). Upon entering room CNA was attempting to transfer resident to bed when resident's foot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, family interview, clinical record review and facility document review the facility staff failed to complete a comprehensive minimum data set (MDS) assessment after a significant change in status for one of 34 residents, Resident #29. The findings included: For Resident #29 the facility staff failed to complete a significant change MDS after resident was admitted to hospice services. Resident #29's face sheet listed diagnoses which included but not limited to chronic obstructive pulmonary disease, atrial fibrillation, anemia, and dementia. Resident #29's most recent MDS with an assessment reference date of 05/25/23 assigned the resident a brief interview for mental status score of 15 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Section O, Special Treatments, Procedures, and Programs had no areas marked. This is quarterly MDS assessment. Resident #29's comprehensive care plan was reviewed and contained no care plan related to hospice/end of life care. Resident #29's clinical record was reviewed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical records review facility staff failed to implement a baseline care plan within 48 hours of admission to address the resident's care needs for one of 34 records in the survey sample. (Resident #171) Resident #171 was admitted with post-surgical malabsorption, protein-calorie malnutrition, and generalized weakness. On the Minimum Data Set assessment with assessment reference date 6/5/23, the resident scored 14/15 on the Brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. On 6/5/23, the surveyor observed the resident with total parenteral nutrition administered through a central line at 63 cc/hour. Orders to change the central line weekly had been entered in the clinical record. There was no admission [DATE]) weight. The resident weighed 98 lbs on 6/5/23. A dietary note dated 6/5/23 documented BMI 15.2 with ideal body weight 135. The resident's baseline care plan initiated 6/3/2023 for a 6/1/2023 admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review the facility staff failed to develop a comprehensive care plan for 2 of 34 residents, Resident #26 and Resident #76. The findings included: 1. For Resident #26 the facility staff failed to develop a care plan for hospice services. Resident #29's face sheet listed diagnoses which included but not limited to chronic obstructive pulmonary disease, atrial fibrillation, anemia, and dementia. Resident #29's most recent MDS with an assessment reference date of 05/25/23 assigned the resident a brief interview for mental status score of 15 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Section O, Special Treatments, Procedures, and Programs had no areas marked. This is quarterly MDS assessment. Resident #29's comprehensive care plan was reviewed and contained no care plan related to hospice/end of life care. Resident #29's clinical record was reviewed and contained a physician's order summary, which read in part 4/28/2023 Hospice consult. One time only for hospice consult for 5 days and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, facility document review and staff interview, the facility staff failed to provide services that meet professional standards of quality following a fall for one of 34 residents in the survey sample, resident #366. The findings include: For resident #366, the facility staff failed to perform a physical assessment, notify the physician and update the care plan after a fall on 10/24/22. Resident #366's diagnoses included, but were not limited to an unspecified fracture of the neck, muscle weakness and hypertension. Resident #366's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/24/22, assigned them a Brief Interview for Mental Status (BIMS) score of 14 out of 15 indicating they were cognitively intact. The MDS had the resident coded as requiring extensive assistance of one person for bed mobility, transfers, walking and tilting. Review of resident #366's clinical record revealed a progress note labeled late entry for 10/24/22 at 10:10 PM that read, Writer called to room by assigned CNA (Certified Nursing Assistant). Upon entering…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to ensure each resident receives adequate supervision and assistive devices to prevent accidents for one of 34 sampled residents (Resident # 76). The findings include: For resident #76, the facility staff failed to ensure resident #76 had the assistance of two staff members during a transfer using a mechanical lift, causing them to fall. Resident #76's diagnoses included but were not limited to, spinal stenosis of the lumbar region, severe morbid obesity and chronic pain. The annual Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 5/24/23 did not assess resident #76's cognition, but prior assessments were coded them as being cognitively intact and during multiple interviews with surveyor, resident #76 was oriented to person , place, time and situation. The most recent MDS is coded to indicate that resident #76 requires extensive assistance of two or more with transfers. On 6/6/23 at 8:19 AM resident #76 reported to the surveyor that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure that a resident who needs respiratory care, is provided such care consistent with professional standards of practice for 1 of 34 residents in the survey sample, Resident #320. The findings included: For Resident #320, the facility staff administered oxygen without a physician's order. Resident #320's diagnosis list indicated diagnoses, which included, but not limited to Metabolic Encephalopathy, Acute Pulmonary Edema, Sepsis, Emphysema, Acute Respiratory Failure, Acute on Chronic Diastolic Heart Failure, and Generalized Muscle Weakness. The Medicare 5-Day minimum data set (MDS) with an assessment reference date of 6/05/23 assigned the resident a brief interview for mental status (BIMS) summary score of 12 out of 15 indicating the resident was moderately cognitively impaired. Resident #320 was coded as receiving oxygen while a resident within the last 14 days. On 6/05/23 at 4:08 pm and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, clinical record review, and staff interviews the facility staff failed to ensure that pain management was provided for a resident in accordance with professional standards, and the resident's preferences for one of 34 residents, Resident #41. The findings were: For Resident #41, the facility failed to administer scheduled pain medication according to orders, or within acceptable time frames. The medication was available in the Omnicell. Resident #41's admission record listed diagnoses to include but not limited to pain in left hip, severe protein-calorie malnutrition, esophagitis, major depressive disorder, diaphragmatic hernia, gastrointestinal hemorrhage, gastrostomy, and dysphagia. Resident #41's minimum data set with an assessment reference date of 4/11/23 coded the resident's brief interview for mental status summary score a 15 out of 15. The residents care plan included a focus area that read the resident was at risk for pain related to left hip pain. Interventions included: administer medications as ordered, observe for physical indicators of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview, facility document review and clinical records reviews facility staff failed to ensure sufficient nursing staff to assure resident safety and maintain the highest practicable well-being for one of two nursing units. (Unit 1) During the survey, surveyors investigated 3 complaints alleging there was not sufficient staff to provide care as needed. Two directly addressed medication administration. Review revealed that on 9/23/22, three of 7 nurses scheduled to work that day shift called out. The resident named in the complaint (Res #167) received medications scheduled for 8 or 9 AM at 13:30. The ombudsman and the nurse practitioner verified the complainant's allegation. The administrator and director of nursing were made aware of the concern during a summary meeting on 6/8/23.
- Potential for harm · Dcited before2023-06-09 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review the facility staff failed to ensure 2 of 34 residents were free from significant medication error. The findings included: 1. For Resident #26 the facility staff administered the antihypertensive medications metoprolol and amlodipine outside of the physician ordered parameters. Resident #29's face sheet listed diagnoses which included but not limited to chronic obstructive pulmonary disease, atrial fibrillation, and hypertension. Resident #29's most recent MDS with an assessment reference date of 05/25/23 assigned the resident a brief interview for mental status score of 15 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Resident #29's comprehensive care plan was reviewed and contained a care plan for The resident has potential for altered cardiovascular status r/t (related to) HLD (hyperlipidemia, HTN (hypertension). Resident #29's clinical record was reviewed and contained a physician's order summary, which read in part Metoprolol Tartrate Tablet 25 mg. Give 1 tablet by mouth…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident family interview, staff interviews, and clinical record review facility staff failed to maintain an effective infection control and prevention program for one of 34 residents (Resident #22) The findings were: For Resident #22, the facility staff failed to initiate transmission-based precautions (TBP) when concern for C-diff was identified. Resident #22's admission record listed diagnoses to include, but not limited to, pain due to internal orthopedic prosthetic devices, morbid obesity, protein-calorie malnutrition, anxiety disorder, major depressive disorder, chronic kidney disease stage 3, and type 2 diabetes mellitus. Resident #22's minimum data set with an assessment reference date of 5/11/23 coded the resident's brief interview for mental status summary score a 15 out of 15. Prior to meeting any residents on Unit 1's 100 hallway on 6/05/23, the surveyor asked the Unit 1 staff whether any resident was on TBP. The staff denied anyone being on transmission-based precautions. No TBP notifications on residents' doors or carts with personal protective…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-03-25 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview the facility staff failed to maintain dignity for 1 of 19 residents, Resident #48. The findings included: For Resident #48 the facility staff failed to maintain dignity as evidenced by a posting above resident's bed reading She is a feeder!! Resident #48's face sheet listed diagnoses which included but not limited to dementia, hypertension, atrial fibrillation, depression, and anxiety. The most recent quarterly MDS (minimum data set) with an ARD (assessment reference date) of 02/25/21 assigned the resident a BIMS (brief interview for mental status) score of 5 out 15 in section C, cognitive patterns. Section G, functional status coded the resident as needing extensive assistance of one person in the area of eating. Resident #48's comprehensive care plan was reviewed and contained a care plan for The resident has an ADL (activities of daily living) self-care performance deficit r/t (related to) deconditioning and gait/balance issues, feeding assistance. The interventions for this care plan included Eating: The resident is a feeder Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-03-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, facility staff failed to ensure residents with pressure ulcers receive necessary treatment and services to promote healing as evidenced by failure to initiate wound treatment for 1 of 19 residents, Resident #51. The findings included: For Resident #51, the facility staff failed to initiate treatment to a SDTI (suspected deep tissue injury) to the left great toe noted on readmission on [DATE]. Resident #51's diagnosis list indicated diagnoses, which included, but not limited to COVID-19, Pneumonia Unspecified Organism, Unspecified Diastolic (Congestive) Heart Failure, Permanent Atrial Fibrillation, Acute Respiratory Failure Unspecified Whether with Hypoxia or Hypercapnia, and Toxic Liver Disease with Hepatic Necrosis without Coma. The most recent admission MDS (minimum data set) with an ARD (assessment reference date) of 2/15/21 assigned the resident a BIMS (brief interview for mental status) score of 11 out of 15 in section C, Cognitive Patterns. Resident #51…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-03-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, facility staff failed to ensure the resident environment remains as free of accident hazards as is possible as evidenced by the presence of an unsecured oxygen cylinder located in the hallway on 1 of 2 facility units, Unit 1. The findings included: The facility staff failed to secure a portable oxygen cylinder on Unit 1 that remained one half full of oxygen. On 3/23/21 at 3:57 pm, surveyor #1 observed an unsecured portable oxygen cylinder located in the hallway of the COVID-19 isolation unit placed against the wall and touching a three-drawer plastic caddy containing PPE (personal protective equipment) supplies on one side and the bristles of a broom on the other side. The portable oxygen cylinder included an attached [NAME] Integrated Valve. No residents were in the hallway at the time of the observation. At 4:05 pm, surveyor spoke with CNA (certified nursing assistant) #1 who stated the oxygen cylinder may have come off the back of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-03-25 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, clinical record review, and facility document review, facility staff failed to ensure a resident who is fed by enteral means receives the appropriate treatment to prevent complications as evidenced by failure to label and date tube feeding formula for 1 of 19 residents, Resident #67. The findings included: For Resident #67, facility staff failed to label and date tube feeding formula being administered on 3/23/21. Resident #67's diagnosis list indicated diagnoses, which included, but not limited to Parkinson's Disease, Pneumonitis due to Inhalation of Other Solids and Liquids, Gastrostomy Status, Dysphagia Oropharyngeal Phase, and COVID-19. The most recent 5 day MDS (minimum data set) with an ARD (assessment reference date) of 3/08/21 assigned the resident a BIMS (brief interview for mental status) score of 5 out of 15 in section C, Cognitive Patterns. In section K, Swallowing/Nutritional Status, Resident #67 was coded as receiving 51% or more total calories received through parenteral or tube feeding and 501 cc/day or more of average fluid…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-03-25 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to properly store medications in locked compartments on 1 of 2 facility units, Unit 1. The findings included: On 3/24/21 at 2:50 pm, surveyor observed an unattended medication cart in the hallway of Unit 1 located in the plastic zippered area of the COVID-19 observation area between resident rooms (number omitted) and (number omitted). On top of the medication cart were eight (8) blister pack cards of medications. Surveyor remained beside the medication cart until 2:55 pm when LPN (licensed practical nurse) #1 entered through a plastic zippered divider wall from the COVID isolation area. LPN #1 stated I just came back from break and someone delivered them. Surveyor asked LPN #1 if the medications were delivered from the pharmacy and LPN #1 stated yes. In the direct presence of LPN #1, surveyor observed one blister pack card of Metformin HCL 500 mg (an antidiabetic used to treat diabetes) containing 30 tablets and seven (7) blister pack cards of Methocarbamol 500 mg (a skeletal muscle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LIFEWORKS REHAB — 64 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 2.1 | +0.9 vs chain |
| Health inspection | 3 of 5 | 2.0 | +1.0 vs chain |
| Staffing | 1 of 5 | 1.6 | -0.6 vs chain |
| Quality measures | 5 of 5 | 3.9 | +1.1 vs chain |
The other 63 homes this chain runs (chain average 2.1★, per CMS)
Showing 40 of 63; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SPRINGTREE HOLDINGS I LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 05/28/2021 |
| AMERICA WEST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 & FAMILY LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| CHARLES 1994 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| EDWARD 1998 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| EDWARD 1998 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| KSS 2000 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| ML 2000 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| REDROCK WEST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| SAUL 2012 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| SAUL 2012 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/28/2021 |
| EDWARDS, ADAM | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 05/14/2024 |
| RCZBM WEST MANAGER LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 05/28/2021 |
CMS files one row per role, so the 15 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.
13 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $3.2M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495378. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-05-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.