No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Watsonville Nursing Center

535 Auto Center Drive, Watsonville, CA 95076 · For profit - Limited Liability company · 87 certified beds · (831) 724-7505 Medicare & Medicaid certified

Call the home — (831) 724-7505 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Aug 20241 actual-harm citation$44,488 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (27% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $44,488 in federal fines (most recent 2023-08-22)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1505 Main St · (831) 722-1444 · Call to confirm hours
Pharmacy
1415 Main St · (831) 740-4283 · Call to confirm hours
Grocery
1260 Main St · (831) 763-3614 · Call to confirm hours
Park
1301 Main St · (831) 768-3270 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.2%10.2%15.4%better
Long-stay residents who lose too much weight3.5%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.3%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms3.4%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.4%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened13.7%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.8%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers3.6%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control12.8%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table7.7%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine97.8%93.2%79.4%better
Short-stay residents rehospitalized after admission25.2%23.0%22.6%worse
Short-stay residents with an outpatient ER visit14.3%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.172.251.67worse
Long-stay outpatient ER visits per 1,000 resident days1.761.571.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

48.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 107 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

48.7%U.S. median 51.5%
Got home and stayed home
11.7%U.S. median 10.7%
Went back to hospital
66.0%U.S. median 56.6%
Met the expected recovery
0.16U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 66.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 24% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF48.7%CMS range 37.8–56.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.7%CMS range 8.4–15.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge66.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge68.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge57.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.5%CMS range 5.0–13.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
1.07
LPN hours/ resident / day
2.51
Aide hours/ resident / day
3.97
Total nurse hours/ resident / day
0.29
RN hoursweekends
27.1%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 87 beds and averages 80.5 residents a day — about 93% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.97 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.51 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.75 hrs/resident/day on weekends vs 4.06 on weekdays — 8% thinner on weekends. RN hours go from 0.44 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 27% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2026-01-09)
16
at the previous standard inspection (2024-08-19)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

42 citations, most serious first. The 11 most serious are shown; the remaining 31 are one tap away and print in full.

  • Actual harm · G2023-08-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure staff followed the Policy and Procedure (P&P) titled Lifting machine, using a mechanical when transferring residents from the bed to a chair for two out of three residents (Residents 1 and 2). A mechanical lift is a metal assistive device with a U-shaped base, an overhead bar and a sling that work together to lift, reposition, and lower a resident into a chair or a bed. On 6/23/2023, Resident 1 was being transferred with a mechanical lift from her bed to a shower chair by one staff member (Certified Nursing Assistant (CNA) A). During the transfer, one of the straps from the sling became disconnected, which resulted in Resident 1 falling out of the sling onto the floor. Resident 1 sustained head injuries and lacerations to the left arm, requiring an emergency room transfer and admission to the hospital. Resident 2 also required a mechanical lift transfer. During an interview on 6/28/2023, Resident 2 stated that approximately 2-3 times a month,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-09 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to manage pain for four of 18 residents (4, 6, 46, and 47) when license nurses did not administer pain medication according to the pain level ordered by the physician. This failure had the potential for the residents to experience avoidable pain and could negatively affect their quality of life.Findings:1. Review of Resident 6's admission Record indicated she was admitted to the facility on [DATE] with pain in right hip diagnosis.Review of Resident 6's physician order, dated 7/5/23, indicated she had an order for acetaminophen (a drug that reduces pain and fever) 325 milligrams (mg, a metric unit of mass) 2 tablets every 4 hours as needed for mild pain level 1-3.Review of Resident 6's Medication Administration Record (MAR), from 10/2025 to 12/2025, indicated two tablets of acetaminophen 325 mg were administered to Resident 6 when her pain level was higher than 3 on 10/5/25, 10/18/25, 11/8/25, 11/24/25, and 12/7/25.During an interview with the director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-09 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews, the facility failed to ensure food served was palatable and attractive for three of fifty-one residents (Resident 2, Resident 17, and Resident 72). The failure had the potential to affect the amount of food residents consume, which could decrease their food intake and lead to poor nutrition.Findings: During an interview 1/5/26 at 12:30 p.m., with Resident 2, Resident 2 stated food tasted terrible especially chicken. During an interview on 1/5/26 at 3:24 p.m., with Resident 17, Resident 17 stated the food sometimes is good sometimes is not good. As a result of multiple resident complaints about the food, a test tray evaluation was conducted during the lunch service on 1/7/26 at 1:08 p.m. The Registered Dietician (RD) and the Dietary Supervisor (DS) were in attendance when the test tray contents were sampled by two surveyors. One item on the regular test tray was green beans. The DS stated the green beans are a little bit overcooked and need a little bit of salt, the DS further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food items were stored and prepared in accordance with professional standards for food safety when there was unsanitary baking equipment in the kitchen, four base plate, deformed, dented and discolored covers. These failures had the potential to cause the growth of micro-organisms which could cause foodborne illness (illness resulting from contaminated food) and cross-contaminated food for the seventy-nine residents who received food from the facility kitchen.Findings: 1.During the initial kitchen tour observation on 1/5/26 at 10:31 a.m., with the Dietary Supervisor (DS) and the Registered Dietitian, observed four baking pans with blackish discolorations and brownish spots in them. The DS stated they use it for baking and she removed the baking pan to wash it. During a follow-up interview on 1/8/26 at 1:31 a.m., with the Dietary Supervisor (DS), the DS stated the four-baking pan will be replaced with new baking pan. 2. During tray line observation on 1/7/26 at 11:50 a.m., Observed four base plate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure infection control practices were implemented when: 1.Resident 13 were not placed on Enhanced Barrier Precaution (EBP, an infection control intervention designed to reduce transmission of multidrug-resistant organisms [MDROs] in nursing homes.) signage posted and there was no available PPE (Personal Protective Equipment, refers to specialized gear like gloves, gowns, masks, and eye protection that creates a barrier to shield healthcare workers from infectious materials, preventing disease transmission to themselves, patients, and others by stopping contact with germs, blood, or body fluids); 2. Facility unit refrigerator had a box of chicken and mashed potatoes for resident and it was not stored in the freezer as per manufacturing label to keep frozen.3. Licensed vocational nurse A (LVN A) did not sanitize his hands after removing gloves;4. Treatment nurse B (TN B) opened the trash bag with his hand during the treatment on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-09 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure one of 19 sampled residents (Resident 61) completed a Level II Mental Health Evaluation as part of the pre-admission screening and resident review (PASRR, a federal requirement to help ensure that individuals who have mental disorder or intellectual disabilities are not inappropriately placed in nursing homes for long term care). This failure had the potential for inaccurate care and services provided to residents with mental disorder, intellectual disability, or related conditions. Findings:Review of Resident 61's clinical indicated he was admitted to the facility with diagnoses including paranoid schizophrenia (a mental disorder characterized by disruptions in thought processes, perceptions, emotional responsiveness, and social interactions). Review of Resident 61's preadmission PASRR Level 1 screening, dated 11/26/25, it was indicated Resident 61 had a positive Level I screening which indicated he should have a Level II Mental Health Evaluation. Review of Resident 61's letter from the California…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-09 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation. interview, and record review, the facility failed to develop and implement comprehensive care plan for one of 28 sampled residents (Resident 35) when Resident 35's care plan did not reflect his noncompliance behavior to safety and well-being. This failure had the potential to compromise the facility's ability to implement interventions.Findings: During a concurrent observation and interview with the IP on 1/6/26 at 12:47 a.m., in resident's room, the IP confirmed the extension cord, phone charger, bags, clothes, papers, power wheelchair battery charger, and plastic bags were placed under Resident 35's bed. The IP described Resident 35's had behavior for noncompliant. The IP further stated that noncompliant behavior should have been documented and care planned. During a concurrent interview and record review with the DON on 1/7/26 at 11:18 a.m., the DON explained that Resident 35 preferred to put everything on his bed and described Resident 35 as noncompliant to potential accident hazard.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services that meet professional standards for two of 18 sampled residents (2 and 26) when:1. Zinc Oxide cream (used to treat and prevent diaper rash) was left on top of Resident 26's bedside drawers; and 2. Treatment nurse B (TN B) used Dermal Wound Cleanser (a liquid used to gently clean and helps remove dirt and debris from chronic and acute wounds) to cleanse Resident 2's wounds instead of normal saline (NS, a mixture of water and salt with a salt concentration of 0.9%) as ordered by the physician. These failures had the potential to negatively affect the wound healing, and the residents might access the medication.Findings:1. During an observation and interview with licensed vocational nurse A (LVN A) on 1/5/26, at 11:10 a.m., a medicine cup with white substance inside was on top of Resident 26's bedside drawers. LVN A stated it was the cup of zinc oxide cream for Resident 26's treatment, and it should not be left with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-09 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of two residents (19) receive care and services for the provision of dialysis (procedure to remove waste or toxins from the blood and adjust fluid and electrolyte imbalances) consistent with professional standards of quality when licensed vocational nurse C (LVN C) did not know how to check Resident 19's bruit (an audible vascular sound associated with turbulent blood flow usually heard with the stethoscope). This failure had the potential for delayed detection, reporting, and management of complications from the dialysis shunt for the residents. Findings:Review of Resident 19's admission Record indicated she was admitted to the facility on [DATE] with dependence on renal dialysis diagnosis. Review of Resident 19's physician order, dated 12/21/25, indicated she had an order for the licensed nurse to monitor bruit and thrill (the normal, buzzing vibration felt over a dialysis shunt) of dialysis shunt every shift. During an interview with LVN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-09 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of 28 sampled residents (Resident 1 and Resident 35) were free from unnecessary medications when: 1. Resident 1 received Nuedexta (used to treat pseudobulbar affect [PBA, a medical condition that causes involuntary, sudden, and frequent episodes of crying]) and was not monitored for episodes of crying. This failure resulted in the effectiveness of Nuedexta being undetermined, and Resident 1 might have unnecessary adverse effects. 2. Resident 35 did not have adequate monitoring for the side effect and adverse reaction of the antibiotic medication therapy. This failure had the potential for side effects and adverse reaction of the antibiotic to go undetected or recognized for timely interventions.Findings: 1. Review of Resident 1's admission Record indicated she was admitted to the facility on [DATE] with PBA diagnosis. Review of Resident 1's physician order, dated 7/29/24, indicated she had an order for Nuedexta 20 to 10 milligrams (mg, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-19 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store and prepare food under sanitary conditions in accordance with professional standards when: 1. Steel trays with black stains were found inside the kitchen freezer; 2. The ice machine had black substance build up found inside and yellow stain on the baffle; 3. Dietary staffs did not wear hairnet/beard restraints while inside the facility kitchen and; 4. Facility did not follow their policy and procedure regarding labeling of foods brought in by family or visitors for one out of two sampled residents (Resident 237). These failures had the potential to expose residents to contaminants that could cause foodborne illness. Findings: 1. During the initial kitchen tour on 8/12/24 at 9:44 a.m. with Dietary Supervisor (DS), two steel trays with visible black stains on the edges were found inside the facility freezer. DS took out the trays from the freezer. A review of facility's policy and procedure titled Sanitization revised October 2008, the P& P indicated, 2. All utensils, counters, shelves and equipment shall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 31 citations
  • Potential for harm · Ecited before2024-08-19 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement care plans for five of five residents (Residents 19, 66, 78, 238, and 59): 1. For Resident 19, the facility did not develop care plan for activities of daily living (ADLs, a term used to describe the basic skills needed to independently care for oneself) to address hygiene and did not implement the anticoagulant therapy (sometimes called blood thinning medicines that reduces blood clots and can cause bleeding) care plan; 2. For Resident 66, the facility did not develop care plan for Urinary Tract Infection (UTI- an illness that often start when bacteria get into the tube through which urine leaves), and the physician order of Ciprofloxacin Hydrochloride (medication for bacterial infections). 3. For Resident 78, the facility did not develop care plan for UTI and the physician order of Cephalexin Oral Capsule (medication for bacterial infections). 4. For Resident 238, the facility did not develop care plan for the use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-19 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure expired medications were removed, and medications were labeled and stored according to manufacturer's instructions for two out of three medication rooms and two out of three medication carts when: 1. There was an outdated vial (cylindrical container) of tuberculin (liquid used to test for tuberculosis) in the medication refrigerator in med storage CC; 2. There was an open, unlabeled Ozempic (medication used to lower blood sugar) injection pen in the medication refrigerator in med storage CC; 3. There were three medications in med cart BB that were not refrigerated as ordered; 4. There were two outdated antiperspirants and one outdated biohazard spill kit (a collection of materials used to clean up blood, vomit, mucus, saliva, and other bodily fluids) in med storage CC; 5 Two over the counter (OTC) eye medication bottles, for two residents were identified in the medication cart; and 6. A medication Eplerenone 25 mg tablet on the blister pack label was not the same order as the physician order. These…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-19 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure the food was prepared by methods that conserved nutritive value and appearance when eight out of 18 resident sample (Residents 51, 6, 26, 20, 17, 192, 59, and 41) stated facility food was served cold without flavor and not at the appropriate texture. These deficient practices had the potential to decrease the food intake of residents and negatively impact their nutritional status. Cross Reference F803 Findings: During an interview on 8/12/24 at 10:12 a.m. with Resident 51, Resident 51 stated food is not very good and had no taste. During an interview on 8/12/24 at 10:15 a.m., with Resident 6, Resident 6 stated that food was absolutely horrible. During an interview on 8/12/24 at 10:23 a.m. with Resident 26, Resident 26 stated food was inedible, and meat was tough. During an interview on 8/12/24 at 10:34 a.m., with Resident 20 and Resident 17, Resident 20 stated that meatloaf was bland and had no seasoning. Resident 17 stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement infection control practices when: 1. Certified nursing assistant N (CNA N) and certified nursing assistant O (CNA O) did not perform hand hygiene when serving lunch trays; 2. Resident 187's nebulizer mask (a device used to convert a drug from liquid form into a mist, inhaled through the mask) was not properly stored when not in used and undated; 3. Licensed Vocational Nurse C (LVN C) did not disinfect the blood pressure (BP) apparatus (BP apparatus, a cuff that is wrapped around the arm to measure BP) in between residents; 4. Resident 238's nebulizer tubing was outdated and left on top of the resident's bedside table; 5. Resident 50's humidifier bottle was on the floor; 6. Registered nurse I (RN I) did not follow manufacturer's instructions for disinfecting the glucometer (device used to check blood sugar levels); and 7. Nursing Assistant (NA) P did not do hand hygiene in between residents' assistance during lunch. These failures had the potential to compromise resident's health and safety in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure dignity and privacy was upheld for 1 of 2 sampled Residents (Resident 12) when Resident 12's Suprapubic catheter [SP Catheter, a device inserted into your bladder (organ that collects urine) to drain urine if you cannot urinate on your own made of a semi-flexible plastic tube, one end inserted into the bladder and the other end attached to a bag that collects urine] drain bag was left uncovered. This failure had the potential for adverse effects on the psychosocial well-being and health of Resident 12. Findings: During a review of Resident 12's Facesheet (FS, a document that gives a resident's information at a quick glance), undated, the FS indicated, admission diagnoses include End Stage Renal Disease (ESRD, condition in which the kidneys lose the ability to remove waste and balance fluids). During a review of Resident 12's physician order dated, 7/8/2024 indicated, an order for a Suprapubic Catheter due to diagnosis of obstructive uropathy (a disorder of the urinary tract that occurs due to obstructed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to obtain an informed consent for one of two sampled residents (Resident 44), for the medication lorazepam (medication used for anxiety). This deficient practice had the potential for the resident or the representative not to be informed of the risks, benefits, and alternatives of the given treatment (medication) and may lead to the inability to exercise the rights to a preferred choice or alternative treatment. Findings: A record review of Resident 44's clinical record, indicated medical diagnoses including Major Depressive Disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest) and Catatonic Schizophrenia (a rare and severe mental disorder that's characterized by extreme changes in movement, behavior, and communication). A record review of Resident 44's Physician Orders indicated an order dated 7/4/2023 for Lorazepam, give 1 milligram (mg, unit of measurement) by mouth three times a day for Catatonic Schizophrenia, started on 7/4/2023. A review of Resident 44's Informed Consent form for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report a suspected allegation of resident abuse in a timely manner for two of two residents (Residents 196 and 24) when: 1. The alleged missing money of Resident 196 was not reported to the California Department of Public Health (CDPH, a state department responsible for public health in California), Adult Protective Services (APS) and Office of the Long Term Care Ombudsman ( LTCO, an advocate for residents of nursing homes, assisted living facilities, and other residential care communities) when it was first reported to the Social Services Director (SSD) on 11/18/2022; and 2. The alleged Resident/Patient/Client Abuse (Resident to Resident) incident on 12/31/22 was not reported to CDPH , Ombudsman , and Law Enforcement when the incident was first reported on 12/31/22 not until 1/3/23. When Resident 24 randomly struck another Resident on the face at the hallway while alleged victim was self-propelling in wheelchair. These failures had the potential to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop a baseline care plan to include instructions on care of oxygen use for one of three residents (Resident 190). This failure resulted in improper level of oxygen administration for Resident 190 and had the potential to result in oxygen toxicity such as lung damage. Findings: Review of Resident 190's admission Record indicated, Resident 190 was admitted to the facility on [DATE] with diagnoses including displaced (the pieces of the bone moved so much that a gap formed around the broken bone) supracondylar fracture of left femur (when the thigh bone is broken at the knee), morbid obesity (a person weighing more than 100 pounds over the ideal weight for men and 80 pounds for women) and obstructive sleep apnea (a common sleep disorder that causes breathing to pause during sleep due to a blocked or narrowed airway). Review of Resident 190's physician's order dated 8/2/2024, indicated, Oxygen @ [at] 0.5 liter/min [liter per minute] via…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that proper care and treatment services for oxygen (O2) was provided for three of three sampled residents (Residents 190, 18 and 36) when: 1.Resident 190's physician'a order for oxygen administration was not followed and the Oxygen in Use sign was not visible to all passersby (staff, residents and visitors); 2.Resident 18's physician's order for oxygen administration was not followed; and 3.Resident 36's physician's order for oxygen administration was not followed. These failures had the potential to result in complications related to improper treatment while receiving O2 therapy. Findings: 1a. Review of Resident 190's admission Record indicated, Resident 190 was admitted to the facility on [DATE] with diagnoses including displaced (the pieces of the bone moved so much that a gap formed around the broken bone) supracondylar fracture of left femur (when the thigh bone is broken at the knee), morbid obesity (a person weighing more…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the proper use of side or bed rails (adjustable rigid bars attached to the side of the bed) for 2 of 24 sampled residents (residents who used bed or side rails), (Residents 39, and 78) when: 1. There was no physician orders obtained prior to the use of bed rails for Residents 39 and 78; 2. There was no side rail assessment completed prior to the use of side rails for residents 39 and 78; and 3. There were no side rail care plans for Residents 39 and 78. These failures had the potential to place the residents at risk of entrapment and serious injury. Findings: 1. During an observation on 8/12/24 at 10:15 a.m., inside Resident 78's room, Resident 78 was seated on a wheelchair and her bed was observed with 1/4 bilateral siderails. Review of Resident 78's Side Rails Utilization Assessment, dated 7/18/24, indicated there was no documentation and was blank. There was no physician's order for side rails, and care plan regarding the use of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to provide sufficient social services for one out of three sampled residents (Resident 44) when follow up psychological evaluation was not arranged. This failure had the potential to result in unmet psychosocial care needs. Findings: A review of Resident 44's face sheet (a document that includes pertinent resident information and medical diagnoses) indicated, Resident 44 was admitted on [DATE] with diagnoses including Major Depressive Disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest) and catatonic schizophrenia (a rare and severe mental disorder that's characterized by extreme changes in movement, behavior, and communication). During a concurrent interview and record review on 8/14/24 at 11:42 a.m. with the Interim Director of Nursing (IDON), IDON confirmed there was only one psychological evaluation done for Resident 44 since admission. IDON confirmed the only psychological evaluation recorded on Resident 44's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of two sampled residents (Resident 46) was free from unnecessary medication when the facility failed to provide sufficient documentation to support a diagnosis of Dementia (decline in mental capacity affecting daily function) with psychotic (A mental disorder characterized by a disconnection from reality) disturbance m/b (manifested by) paranoia (An unrealistic distrust of others or a feeling of being persecuted) in one of two sampled residents for unnecessary medication (Resident 46.) This deficient practice increased the risk of Resident 46 to receive unnecessary medication. Findings: During a review of Resident 46's admission Record on 08/14/24 at 02:11 p.m., indicated, Resident 46 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses includes Hemiplegia (one-sided weakness) and Hemiparesis (one-sided paralysis), Depression unspecified (constant feeling of sadness and loss of interest, which stops you doing normal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility had a medication error rate of 5.88% when two medication errors occurred out of 34 opportunities during the medication administration for one of four residents (Residents 58). Residents 58 did not receive the medications as ordered. These failures resulted in medications not given according to the physician's orders and had the potential for Resident 58 not receiving the full therapeutic effects of the medications. Finding: 1. During a medication administration observation and interview on 8/13/24 at 9:35 a.m., with Licensed Vocational Nurse (LVN) C, she was observed giving several medications to Resident 58 including a bottle of Zaditor Ophthalmic Solution (Ketotifen Fumarate (Ophth) Eye drops. Upon checking the medication, she verified there was no open date on the Zaditor eye drop. She confirmed the eye drop should have an open date on the bottle of the eye drop. LVN C further stated she will inform and ask the physician to give a new order for Zaditor. During a review of Resident 58's physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0802 — failed to prepare enough nourishing food — isolated
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure the dietary staff had the appropriate competencies and skills set to carry out the functions of the food and nutrition services when: 1. A pair of tongs with visual residues was found in the kitchen drawer; 2. Dietary cook E (DC E) was not able to state the cool down process; and 3. Dietary aide G (DA G) did not demonstrate the correct process of checking the chemical sanitation concentration of the dish machine. These failures had the potential to negatively impact the facility's ability to ensure foods were prepared in competent and efficient manners that prevent food borne illnesses. Findings: 1. During the initial kitchen tour on 8/12/24 at 9:32 a.m. with Registered Dietician (RD) and Dietary Supervisor (DS), a pair of tongs with residual substance was found inside a kitchen drawer. DS stated it should not be stored in the drawer if there were visible residual substance. DS then took the pair of tongs and asked another staff to have it washed. A review of facility's policy and procedure (P&P) titled Sanitization…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure recipe was followed for puree diet. This failure had the potential to not meet adequate nutritional value and nutritional requirements for the residents. Findings: During a concurrent observation and interview on 8/13/24 at 11:42 a.m. in the facility kitchen with Dietary Aide (DA) F and Registered Dietician (RD), DA F was preparing pureed bread. DA F put a cut whole loaf of bread in the food processor machine. DA F then transferred the processed bread in a rectangular steel container. DA F brought the metal container under the hot water machine and let the water run onto the container. When DA F was asked how much water must be added onto the mixture, DA F stated, I don't measure water. RD stated Typically, we have a recipe, but we are also watching for consistency. A review of facility provided menu for Pureed Bread indicated, Scratch method: Place portions of bread/margarine into a food processor, process to fine crumbs. For every 5 portions needed, add 1 cup of warm milk or water .

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-05-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to store, prepare, and distribute food safely when: 1. Ground beef was not submerged in water during the thawing process; 2. Cooked potatoes (a potentially hazardous food capable of supporting bacterial growth associated with foodborne illness) were not logged for proper cool down; 3. Resident refrigerator contained multiple food items beyond the discard date; and 4. Cups and mugs used to serve resident drinks were stored stacked and wet; These failures had the potential to cause food Borne illness to a highly susceptible population of 76 residents who received food from the kitchen. The facility census was 80. Findings: 1. During concurrent observation and interview on 5/2/22 at 12:36 p.m. in the kitchen with food service worker (FSW) K, three, five-pound chubs of ground beef were observed in a plastic container in the sink with cold water running over them. The chubs were not fully submerged in the water. FSW K stated she was defrosting the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-06 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure proper communication with the dialysis (a treatment that does some of the things done by healthy kidneys) Center for two of seven residents (Residents 46 and 41) who get dialysis treatments, when the dialysis communication forms were not completely filled out. This failure had the potential to result in a lack of knowledge of the residents' health status. Findings: Resident 46 was admitted with diagnoses which included end stage renal disease (a medical condition in which a person's kidneys cease functioning on a permanent basis leading to the need for a regular course of long-term dialysis), chronic kidney disease (a gradual loss of kidney function) type 1 diabetes (increase blood sugar), and resident's non-compliance with renal dialysis. 1. During a review of Resident 46's dialysis communication forms, the forms indicated: a. the form dated 5/2/22 did not have a post-dialysis assessment; b. the form dated 4/20/22 did not have vital signs post-dialysis and no post-dialysis assessment; c. the form dated 4/29/22 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-06 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure the planned menu was followed when: 1. Seven of seven residents (Residents 19, 20, 30, 46, 54, 56, and 63) on a renal diet (renal diet is one that is low in sodium, phosphorous, and protein, limit potassium and calcium) did not receive rice and one received potatoes; 2. One of one resident (Resident 72) on a vegan diet did not receive planned menu items and received foods that were not on the menu including foods with milk and chicken, 3. [NAME] beans were served instead of seasoned beans as indicated on the menu during the lunch meal on 5/2/22, and, 4. Portion size was not followed for seasoned greens during the lunch meal on 5/2/22. Theses failures had the potential to result in the facility not meeting the nutritional needs of the residents and compromising their nutritional status. Seventy-six residents received meals from the kitchen. The resident census was 82. Findings: 1.a. During a review of the facility's menu titled, Therapeutic Spreadsheet dated 5/2/22, the lunch menu indicated for Liberal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-06 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure essential kitchen equipment was maintained in a safe operating condition when: 1.The produce refrigerator was not maintaining temperatures below 41 Fahrenheit (F); the oven temperature dial did not contain numbers or markings for the temperature setting; and the plate warmer handle was detached from the lid on one side. These failures had the potential to cause equipment to not be functionally safe and impact the ability of the equipment to operate as intended or cause contamination of food, leading to foodborne illnesses. Findings: 1.a. During an observation on 5/2/22 at 9:17 a.m. in the kitchen during the initial tour, the plate warmer cover handle was broken. One side of the handle was not attached making it difficult to lift the lid. 1.b. During an observation on 5/2/22 at 9:38 a.m. in the kitchen during the initial tour, the left oven temperature dial had no numbers or markings to indicate the temperature setting. During a concurrent interview with food service worker (FSW) B, FSW B confirmed there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement their policies on medication self-administration (resident takes medication without staff assistance) and bedside medication storage for one of 18 sampled residents (Resident 15) when: 1. The facility did not determine that the resident was clinically appropriate and safe to self-administer medications; 2. The facility did not ensure self-administered medications were stored in a safe and secure place; 3. The facility did not remove an expired medication from the resident's bedside; 4. The facility did not obtain a physician's order to store medications at bedside; and 5. The facility did not develop care plans to address self-administration of medications or bedside storage of medications. These failures had the potential to result in unsafe medication self-administration. These failures also had the potential to result in other residents gaining unapproved access to the medications. Findings: Review of Resident 15's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three of 18 sampled residents (Residents 227, 20 and 226) received necessary and proper care and services when: 1. For Resident 227, licensed vocational nurse D (LVN D) did not give the medication per physician's order; 2. For Resident 20, LVN did not wear gloves during administration of insulin (used to treat high blood sugar) by subcutaneous (SC, under the skin) injection; and 3. For Resident 226, the facility failed to develop a care plan (a document which communicates and directs the care and services, including goals and interventions, required to meet residents' needs and recognizes potential needs or risks) related to resident's pain and change of condition on 1/14/2022. These failures could affect the residents' health and individualized care and services provided while in the facility. Findings: 1. Review of Resident 227's clinical record with diagnoses of Diverticulitis of intestine (infection or inflammation of pouches…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to arrange podiatry (medical specialty concerned with the care and treatment of the foot) services for two of 18 sampled residents (Residents 43 and 64). This had the potential to affect the residents' physical and psychosocial health and well-being. Findings: 1. During a concurrent observation and interview on 5/5/2022 at 10:52 a.m., while in the resident's room. Resident 43 was alert and oriented and was sitting on the edge of the bed. Resident 43 stated his toenails on both feet were so long and thick that it is hard to walk comfortably. Resident 43's had long, thick and discolored toenails on both feet. Resident 43 stated he reported it to the staff (could not remember their names) about his long, thick toenails. During an interview with the director of nursing (DON) on 5/6/2022 at 09:16 a.m., the DON stated if the resident requested podiatry services, facility staff should notify the social worker or the DON via email, then the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the appropriate services for two of 18 sampled residents (Residents 29 and 72) who had a gastrostomy tube (GT, tube surgically placed through the abdomen and into the stomach to administer nutrition, hydration and medications) when: 1. For Resident 29, licensed vocational nurse J (LVN J) did not check the GT placement and did not raise the head of the bed during feeding, and 2. For Resident 72, staff did not label and date the GT feeding formula bag. Findings: 1. Review of Resident 29's medical record indicated with diagnoses of nontraumatic intracerebral hemorrhage (refers to bleeding into the substance of the brain in the absence of trauma or surgery), diabetes mellitus (high blood sugar), and gastro-esophageal reflux without esophagitis (when stomach contents and acids back up into the esophagus). During an observation and interview with LVN J on 5/4/2022 at 2:07 p.m., while in the resident's room. Resident 29 was lying in bed,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. Review of Resident 62's Order Summary Report indicated, Oxygen at 3 LPM via NC continuously. During an observation on 5/2/2022 at 9:10 a.m., Resident 62 was lying in bed and was receiving oxygen at 3 LPM via NC connected to an oxygen concentrator machine (a type of medical device used for delivering oxygen to individuals with breathing-related disorders). There was no Oxygen in Use sign posted at the door or in the resident's room. Review of the facility's policy titled Oxygen Administration, revised 10/2010 indicated, Place an 'Oxygen in Use' sign on the outside of the room entrance door. Based on observation, interview and record review, the facility failed to follow their oxygen administration policy for one of 18 sampled residents (Resident 54) and one non-sampled resident (Resident 62) when staff did not place an Oxygen in Use sign outside the entrance to the residents' rooms. This failure had the potential to compromise the residents' safety. Findings: 1. Review of Resident 54's medical record indicated he had a physician order, dated 3/30/22, for oxygen at 3 liters per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to act upon consultant pharmacist reports for two of 18 sampled residents (Residents 39 and 27). This failure had the potential to negatively affect the residents' health and well-being. Findings: 1. Review of Resident 39's medical record indicated he was admitted on [DATE] and had the diagnosis of major depressive disorder (a mood disorder that causes persistent feelings of sadness or loss of interest). Further review of the record indicated Resident 39 had a physician's order dated 12/15/19, for Duloxetine (medication used to treat depression) 60 milligrams (mg, unit of dose measurement) one capsule by mouth two times a day. Review of Resident 39's Note to Attending Physician/Prescriber, dated 2/12/22, indicated for Duloxetine 60 mg BID (two times a day), Per Federal CMS guidelines, gradual psychotropic [medications that affect the mind, emotions and behavior] dose reductions should be attempted in two separate quarters within the first year (with at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that medications were stored safely and properly when: 1. Two of two medication room refrigerators in Stations A and B were not kept locked; 2. Two of two Xalatan (Latanoprost, to treat high pressure inside the eye due to glaucoma) eye drops for Resident 23, and Resident 69 did not have an open date; and 3. One opened Humalog insulin (fast acting insulin) vial for Resident 228 did not have an open date. Findings: 1.a. During an initial observation of the medication room in Station A with the infection preventionist (IP) on 5/2/2022 at 9:03 a.m., the medication room refrigerator was not locked. The medication room refrigerator had controlled medications (drug or other substance that is tightly controlled by the government because it may be abused or cause addiction). IP stated the medication refrigerator should be locked. 1b. During another observation of the medication room in Station B, with the director of nursing (DON) on 5/2/2022 at 10:00 a.m., the medication refrigerator was not locked. There were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility failed to provide food in a form that meets the needs of two residents (Residents 31 and 45) on either mechanical soft (texture modified diet for people with difficulty chewing or swallowing) or ground meat diets when: a. Residents 31 and 45 received whole pork chops, and b. Resident 45 received two whole bean burritos. This failure had the potential to place residents on a mechanical soft or ground meat diet at an increased risk for choking. Findings: 1. During an observation of the lunch meal service starting on 5/2/22 at 11:38 am in the presence of dietary services supervisor N (DSS N), food service worker B (FSW B) placed a whole pork chop on Resident 45's plate. food service worker C (FSW C) placed the plate on a tray and put the tray in the meal delivery cart for delivery. Once the cart was full, FSW C rolled the cart out to the hall for delivery to residents. During a concurrent observation of Resident 45's plate and tray ticket (a form placed on each resident's meal tray with diet order, foods…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-06 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement their antibiotic stewardship program (program intended to prevent the overuse of antibiotics) for one of 18 sample residents (Resident 54). Resident 54 received a course of antibiotics for pneumonia (a lung infection), but did not meet all the criteria that needed to be present for antibiotic use. This failure had the potential to increase the prevalence of multi-drug resistant organisms in the facility. Findings: Review of Resident 54's Progress Notes, dated 4/23/22, indicated he had intermittent (no continuous or steady) coughing and the doctor ordered a chest x-ray (procedure that produces images of the internal components of the chest). Review of Resident 54's Progress Notes, dated 4/24/22 indicated, Received xray result date of service 4/22/22, with impression of left lung base infiltrate (a substance in the left lung). Review of Resident 54's medication administration record (MAR) indicated he had a physician's order dated 4/24/22, for Amoxicillin-Pot Clavulanate (an antibiotic used to treat a variety of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2026-01-09 · tag F0912 — pattern
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the following multi-resident rooms provided less than 80 square feet per resident.Findings:room [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 3 beds, 77.7 square feet per residentroom [ROOM NUMBER], 2 beds, 74 square feet per residentroom [ROOM NUMBER], 3 beds, 77.7 square feet per residentroom [ROOM NUMBER], 2 beds, 76 square feet per residentroom [ROOM NUMBER], 2 beds, 77 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 3 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 70 square feet per residentroom [ROOM NUMBER], 2 beds, 73 square feet per residentroom [ROOM NUMBER], 2 beds, 71 square feet per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · No revisit needed
  • No harm found · Ccited before2024-08-19 · tag F0912 — widespread
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the following multi-resident rooms provided less than 80 square feet per resident. Findings: room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 3 beds, 77.7 square feet per resident room [ROOM NUMBER], 2 beds, 74 square feet per resident room [ROOM NUMBER], 3 beds, 77.7 square feet per resident room [ROOM NUMBER], 2 beds, 76 square feet per resident room [ROOM NUMBER], 2 beds, 77 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 3 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 70 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 71 square…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Waiver has been granted
  • No harm found · Ccited before2022-05-06 · tag F0912 — widespread
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the following multi-resident rooms provided less than 80 square feet per resident. Findings: room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 3 beds, 77.7 square feet per resident room [ROOM NUMBER], 2 beds, 74 square feet per resident room [ROOM NUMBER], 3 beds, 77.7 square feet per resident room [ROOM NUMBER], 2 beds, 76 square feet per resident room [ROOM NUMBER], 2 beds, 77 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 70 square feet per resident room [ROOM NUMBER], 2 beds, 73 square feet per resident room [ROOM NUMBER], 2 beds, 71 square…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$44,488 in federal fines across 1 penalty.

  • $44,488 — penalty dated 2023-08-22

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CAMBRIDGE HEALTHCARE SERVICES — 32 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.5+0.5 vs chain
Health inspection 3 of 52.4+0.6 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 4 of 54.0≈ chain avg
The other 31 homes this chain runs (chain average 2.5★, per CMS)
1 of 5Briarcrest Nursing CenterBell Gardens, CA 1 of 5Glendale Post Acute CenterGlendale, CA 1 of 5Huntington Drive Health And Rehabilitation CenterArcadia, CA 1 of 5Laguna Hills Health And Rehabilitation CenterLaguna Hills, CA 1 of 5Madera Rehabilitation & Nursing CenterMadera, CA 1 of 5Monrovia Gardens Healthcare CenterMonrovia, CA 1 of 5Rinaldi Convalescent HospitalGranada Hills, CA 1 of 5Valley Palms Care CenterN Hollywood, CA 2 of 5Casitas Care CenterGranada Hills, CA 2 of 5Harbor Villa Care CenterAnaheim, CA 2 of 5Lassen Nursing & Rehabilitation CenterSusanville, CA 2 of 5Lynwood Post Acute Care CenterLynwood, CA 2 of 5Monte Vista Healthcare CenterDuarte, CA 2 of 5Mountain View Conv HospSylmar, CA 2 of 5Murrieta Health And Rehabilitation CenterMurrieta, CA 2 of 5Seal Beach Health And Rehabilitation CenterSeal Beach, CA 3 of 5Anaheim Crest Nursing CenterAnaheim, CA 3 of 5Broadway Healthcare CenterSan Gabriel, CA 3 of 5Buena Vista Care CenterAnaheim, CA 3 of 5Highland Care Center of RedlandsRedlands, CA 3 of 5La Sierra Care CenterMerced, CA 3 of 5Professional Post Acute CenterSan Rafael, CA 3 of 5West Covina Healthcare CenterWest Covina, CA 4 of 5Country Manor La Mesa Healthcare CenterLa Mesa, CA 4 of 5Glendale Healthcare CenterGlendale, CA 4 of 5Merced Nursing & Rehabilitation CtrMerced, CA 4 of 5Rancho Mirage Health And Rehabilitation CenterRancho Mirage, CA 5 of 5Modesto Post Acute CenterModesto, CA 5 of 5Ontario Healthcare CenterOntario, CA 5 of 5Watsonville Post Acute CenterWatsonville, CANot rated (Special Focus)Sunray Healthcare CenterLos Angeles, CA

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
CRESCENT FACILITIES OPERATIONS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/19/2006
BERING PROPERTIES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST6%since 02/01/2007
JENMAX ENTERPRISES LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF23%since 02/01/2007
JK-CSH JV LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF12%since 11/01/2006
MANHATTAN FIVE PARTNERS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST7%since 11/01/2006
WIN WIN ENTERPRISES, LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF35%since 02/01/2007
BH ALLIANCEOrganizationINDIRECT OWNERSHIP INTERESTsince 11/01/2006
THE JACOB WINTNER TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 11/01/2006
THE WINTNER LIVING TRUST DATED 7/08/1992OrganizationINDIRECT OWNERSHIP INTERESTsince 02/01/2007
WINTNER, JACOBIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2007
BRETSCH, GREGORYIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/25/2019
RADFORD, RAE ANNIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/12/2020
CAMBRIDGE HEALTHCARE SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2014
BUTENKO, JULIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/24/2023
CAPELA, HEIDIIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/03/2023
HASSELL, LANCEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/25/2022
LUTZ, LINDAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2012
MCDANIEL, CLAYTONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/24/2014
SALAZAR, PAULINAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/14/2020
SMEDRA, IRAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2007
THOMAS, DARRYLIndividualOPERATIONAL/MANAGERIAL CONTROLsince 04/01/2025
535 AUTO CENTER LLCOrganizationADP OF THE SNFsince 12/15/2006

CMS files one row per role, so the 39 rows in the source record cover these 22 parties — each is shown once here with every role it holds. Nothing is omitted.

11 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.4M
Net patient revenuemost recent cost report
+4.6%
Operating marginrevenue minus expenses
$1.3M
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 80%Medicare 10%Other / private 10%

About 80% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$395per resident / day
operating cost
$12,007per month
≈ monthly operating cost
$414per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055240. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next