Pleasant Springs Healthcare Center
2003 North Edwards Avenue, Mount Pleasant, TX 75455 · For profit - Limited Liability company · 90 certified beds · (903) 572-5511 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0607) — most recent Jun 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (66) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $65,650 in federal fines (most recent 2026-06-04)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (96%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.7% | 15.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.7% | 3.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.3% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.3% | 0.8% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 2.7% | 2.4% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.7% | 3.3% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 10.3% | 14.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 10.8% | 18.0% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.4% | 3.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 16.3% | 13.4% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.4% | 9.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.6% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 88.0% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 28.9% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 26.3% | 12.3% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 3.45 | 2.17 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 4.67 | 2.06 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
48.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 71 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 30 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.49 therapist hours per resident per day in 2026Q1 — more than 80% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 48.5%CMS range 35.6–56.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 7.6–14.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 50.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 46.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 43.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 95.7% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.2%CMS range 4.5–11.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.17 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 61.7 residents a day — about 69% occupied, or roughly 28 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.99 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.53 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.69 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.57 hrs/resident/day on weekends vs 3.16 on weekdays — 19% thinner on weekends. RN hours go from 0.63 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 96% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
66 citations, most serious first. The 16 most serious are shown; the remaining 50 are one tap away and print in full.
- Immediate jeopardy · Jcited before2026-06-04 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to implement written policies and procedures that prohibit mistreatment, neglect, and abuse of residents, 2 of 3 (Residents #13 and #19) reviewed for physical abuse. 1. The facility Administrator failed to implement their abuse policy by removing the alleged perpetrator when the ADON and RN A reported to her on 5/26/2026 that Resident #13 stated CNA B pinched her and was rough with her. 2. The facility Administrator failed to implement their abuse policy by removing the alleged perpetrator during the week of 5/25/2026- 5/28/2026 when Resident #19 told RN A and LVN C that CNA B was rough with her when providing care and told her she did not care if she was fired from this job because she could go work somewhere else. 3. RN A identified a bruise on Resident 13's right forearm and failed to report it to the Administrator. 4. The Administrator failed to investigate allegations of abuse made by Resident #13 and Resident #19, and report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2026-02-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that the resident environment remained as free of accident hazards as possible and provided supervision to prevent avoidable accidents for 1 of 3 residents (Resident #1) and 1 of 1 shower rooms (Hall C communal shower) reviewed for quality of care. The facility failed to ensure Resident #1 was adequately supervised after she had been wandering and exit seeking, which resulted in Resident #1 exiting the facility and being found outside the facility in the facility's driveway headed toward a busy public street on 05/17/2025. An IJ was identified on 02/19/2026. The IJ began on 05/17/2025 and removed on 06/13/2025. While the IJ was removed on 06/13/2025, the facility remained out of compliance at a potential for more than minimal harm with a scope identified as isolated due to the facility's need to complete in-service training and evaluate the effectiveness of the corrective systems. The facility failed to ensure Resident #1 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-12-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that the resident environment remained free of accident hazards and each resident was provided adequate supervision to prevent injuries for 1 of 6 residents (Resident #1) reviewed for accident hazards. The facility failed to ensure Resident #1's freestanding closet was secured to the wall resulting in him pulling it down on top of his self when he fell on [DATE]. The noncompliance was identified as PNC. The IJ began on [DATE] and ended on [DATE]. The facility had corrected the noncompliance before the survey began. This failure could place residents at risk for injury and death. Findings include: 1. Record review of the face sheet dated [DATE] indicated Resident #1 was an [AGE] year-old male, re-admitted to the facility on [DATE] with diagnoses including orthostatic hypotension (a form of low blood pressure that happens when standing up from sitting or lying down), heart failure (a chronic condition in which the heart does not pump…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-01-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that a resident received care, consistent with professional standards of practice, to prevent pressure ulcers for 1 (Resident #1) of 1 resident reviewed for an in-house acquired pressure ulcer. The facility failed to ensure Resident #1 did not develop two avoidable facility acquired pressure injuries. The facility failed to initiate new orders for Resident #1. The facility failed to remove the immoblizer boot (a medical device worn during treatment and recovery of a variety of foot injuries - it is a form of immoblizing and weight bearing for injuries to foot areas) and accurately assess Resident #1's right lower leg during weekly skin assessments from 10/02/2023 - 10/18/2023. The non-compliance was identified as past non-compliance. The Immediate Jeopardy began on 10/02/2023 and ended on 10/26/2023. The facility had corrected the noncompliance before the survey began. These failures could place residents at risk for developing new pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-06-04 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, observations, and record reviews, the facility failed to ensure residents were free from abuse for 2 of 3 residents (Residents #13 and #19) reviewed for resident abuse. 1. The facility failed to protect Resident #13 from abuse during the week of 5/25/2026- 5/28/2026, when CNA B grabbed her by the right forearm and forced her to sit down to make her stay in bed which resulted in a bruise to her forearm. 2. The facility failed to protect Resident #19 from abuse during the week of 5/25/2026- 5/28/2026, when CNA B was rough with her when providing care and told her she did not care if she was fired from this job because she could go work somewhere else during the week of 5/25/2026- 5/28/2026. These failures could place residents at risk of abuse, physical harm, mental anguish, and emotional distress. Findings included: 1. Record review of Resident #13's face sheet, dated 06/04/26, reflected Resident #13 was an [AGE] year-old female, admitted to the facility on [DATE] with a diagnosis which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-06-04 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident who was incontinent of the bladder and had an indwelling urinary catheter received appropriate treatment and services for 3 of 4 residents (Resident #2, Resident #45, and Resident #57) reviewed for urinary catheters. 1. The facility failed to ensure Resident #57 was provided with proper foley catheter and incontinent care on 06/03/2026.The facility failed to ensure the split in Resident #57's penis was routinely assessed.The facility failed to ensure Resident #57's physician and family were notified of the split in his penis. 2.The facility failed to ensure Resident #2 had on a catheter strap (urinary drainage bag straps) and CNA N wiped correctly and performed hand hygiene while providing incontinent care on 06/02/26. 3. The facility failed to ensure Resident #45's catheter bag was off the ground. These failures could place residents at risk of injury, urinary tract infections, and a decreased quality of life. Findings…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-04 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and record review, the facility failed to provide a private meeting space for residents' monthly council meetings for 8 of 8 confidential residents who were reviewed for resident rights. The facility failed to ensure staff or visitors did not disturb the resident council meetings.This failure could place residents at risk of not being able to voice concerns, fear of retaliation, and discomfort due to a lack of privacy. Findings included: During a resident council meeting held by the state surveyor on 06/02/26 at 10:40 a.m., 1 staff member and the facility's medical doctor came into the activity room and stated they needed to see two residents that were attending the meeting in a loud tone. During an observation on 06/02/26 at 10:45 a.m., a sign posted on the activity door stating a meeting was in progress.During an interview on 06/02/26 at 10:50 a.m., with 8 alert and orientated residents who attended resident council meeting, they stated the resident council met in the activity room. They stated staff came in and out with no privacy at times, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to ensure that the resident environment remains as free of accident hazards as possible for 4 of 6 residents (Resident's #2, #53, #39, and #52) reviewed for accidents.1.The facility failed to ensure Resident #2 had his fall mat down on 06/01/26, 06/03/26 and 06/04/26.2. The facility failed to ensure CNA Q and CNA O locked the mechanical lift during a transfer for Resident #53 on 05/31/26.3.The facility did not ensure Alcohol Wipes and sanitizing spray were not stored on Resident #39's dresser. 4.The facility failed to ensure Resident #52 room was free from a knife. These failures could place residents at risk of injury or harm. Findings included: 1.Record review of Resident #2's face sheet, dated 06/04/26, revealed an [AGE] year-old male who was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses to include senile dementia (mental deterioration or loss of intellectual ability that is associated with or the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-04 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to ensure that all drugs and biologicals used in the facility were labeled and stored in accordance with professional standards for 1 of 6 residents (Resident #67), 2 of 3 medication carts (A/B MA Medication Cart and C/D Nurse Medication Cart) and 1 of 1 Medication Storage Room reviewed for drugs and biologicals. 1. The facility failed to ensure Resident #67's medication labels for his gabapentin (medication used for nerve pain and seizures) and metoclopramide (medication used to treat nausea, vomiting, and improves stomach emptying) matched his physician orders. 2. The facility failed to ensure a bottle of Active Liquid Protein on the A/B MA Medication Cart was dated when opened. 3. The facility failed to ensure one insulin lispro pen, one Breztri (inhaler used to manage breathing problems), and 2 saline nasal sprays on the C/D Nurse Medication Cart were dated when opened. 4. The facility failed to ensure a multi-dose vial of Aplisol (test…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-04 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for food and nutrition services. The facility did not ensure:1. Food items were labeled and dated.2. [NAME] restraints were worn. 3. The dome covers were not stacked with water pooled between them. 4. The microwave was clean and free of food debris.5. The deep fryer was clean. 6. The ice scoop holder was clean. 7. Food was discarded after 7 days per facility policy or by best by date. These failures could place residents at risk for foodborne illness.Findings included: During an initial tour observation and interview with [NAME] T on 05/31/26 beginning at 9:16 a.m. until 9:45 a.m. the following was revealed: 1.Cook T was not wearing a beard restraint. The state surveyor observed facial beard hair. He stated he forgot to put one on. 2. A bag of turkey breast dated 05/20/26. 3. A bag of crumble feta cheese with a best by date 11/18/25 with green substance noted. 4. A box of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-04 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 7 of 22 residents (Resident #67, #2, #13, #57, #21, #19, and # 45) reviewed for infection control.1.The facility did not ensure LVN E performed hand hygiene when providing wound care for Resident #67's who had methicillin-resistant staphylococcus aureus also known as MRSA (is a type of staph that can be resistant to several antibiotics) and who put dirty wipes on his bed linen on 06/02/26.2. The facility failed to ensure CNA N performed hand hygiene while providing incontinent care for Resident #2 on 06/02/26.3. The facility failed to ensure the Housekeeping Supervisor followed contact precautions while cleaning Resident #13's room. 4. The facility failed to ensure the Social Worker followed contact precautions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to treat each resident with respect and dignity and provide care in a manner that promotes maintenance or enhancement of his or her quality of life for 1 of 21 residents (Resident #19) reviewed for resident rights. The facility failed to ensure CNA B treated Resident #19 with dignity and respect, when she failed to identify herself and ensured she wore a name badge while providing care to Resident #19. This failure could place residents at risk of decreased self-worth, loss of dignity and trust, and a diminished quality of life.Findings included: Record review of Resident #19's face sheet dated 06/01/2026 indicated she was an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included senile degeneration of the brain (deterioration of the brain which leads to cognitive decline, memory impairment, and changes in behavior and personality), anxiety disorder (mental illness defined by feelings of uneasiness, worry and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure each resident had the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences for 1 of 21 residents (Resident #41) reviewed for resident rights. The facility failed to ensure Resident #41's call light was reasonably accommodated to her needs, and her call light was within reach. This failure could place residents at risk for a delay in assistance and a decreased quality of life. Findings include: Record review of Resident #41's face sheet dated 06/04/2026 indicated she was an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included unspecified symptoms and signs involving cognitive functions following cerebral infarction (cognitive impairment after a stroke), repeated falls, and essential primary hypertension (high blood pressure). Record review of Resident #41's MDS assessment dated [DATE] indicated she was understood by others and understood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents were free from chemical restraints (the use of medication to restrict a person's movement or behavior) that were not required to treat the residents' medical symptoms for 1 of 5 residents (Resident #39) reviewed for unnecessary medications. The facility failed to ensure Resident #39 had an appropriate diagnosis on entered orders for her Seroquel, also known as Quetiapine (an antipsychotic medication that treats several kinds of mental health conditions, including schizophrenia and bipolar disorder.) This failure could place residents at risk for adverse reactions and negative side effects from the administration of medication and dependence on unnecessary medications.Findings included:Record review of Resident #39's face sheet, dated 06/04/26, reflected Resident #39 was a [AGE] year-old female, admitted to the facility on [DATE] with diagnoses which included Alzheimer's (progressive disease that destroys memory and other important…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of unknown source were reported immediately, but no later than 2 hours after the allegation was made, for 2 of 3 (Residents #13 and #19) residents reviewed for reporting physical abuse. 1. The facility failed to ensure the Administrator reported to HHSC, within 2 hours during the week of 5/25/2026- 5/28/2026 when CNA B grabbed Resident #13 by the right forearm and forced her to sit down to make her stay in bed which resulted in a bruise to her right forearm. 2. The facility failed to ensure the Administrator reported to HHSC, within 2 hours on 05/30/2026, when RN A and LVN C reported to her that Resident #19 alleged CNA B was rough with her while providing care. These failures could place the residents at risk for continued physical abuse. Findings included: 1. Record review of Resident #13's face sheet, dated 06/04/26, reflected…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the necessary care and services to ensure that a resident's abilities in activities of daily living do not diminish based on the comprehensive assessment and consistent with the resident's needs and choices for 1 of 5 residents (Resident #39) reviewed for quality of life. The facility failed to provide communication or translation assistance to effectively communicate with Resident #39. This failure could place residents at risk for declining and diminishing quality of life, and neglect. Findings included:Record review of Resident #39's face sheet, dated 06/04/26, reflected Resident #39 was a [AGE] year-old female, admitted to the facility on [DATE] with diagnoses which included Parkinson's (brain disorder that causes unintended or uncontrollable movements).Record review of Resident #39's significant change in status MDS assessment, dated 04/15/26, reflected preferred language was Spanish and she needed/wanted an interpreter to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 50 citations
- Potential for harm · Dcited before2026-06-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident who was unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming and personal and oral hygiene for 1 of 3 residents (Resident #57) reviewed for quality of life. The facility failed to ensure Resident #57 was assisted with incontinent care in a timely manner after his brief had brownish residue/spots on it and he had a bowel movement on 06/03/2026. This failure could place residents at risk of not receiving the services and care needed, decreased self-esteem, and a decreased quality of life.Findings included: Record review of Resident #57's face sheet dated 06/04/2026 indicated he was a [AGE] year-old male admitted to the facility on [DATE] and re-admitted [DATE] with diagnoses which included hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side (weakness and paralysis of the right side of the body after a stroke),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents fed by enteral means received the appropriate treatment and services to prevent complications for 1 of 1 resident (Resident #67) reviewed for enteral devices. The facility failed to ensure RN H did not administer Resident #67's gabapentin (medication used for nerve pain and seizures) and metoclopramide (medication used to treat nausea, vomiting, and improves stomach emptying) by pushing it through his g-tube (placement of a tube into the stomach used for nutrition and medication administration) with a syringe on 06/01/2026. This failure could affect residents receiving enteral nutrition, medications, and hydration by placing them at risk of health complications.Findings included: Record review of Resident #67's face sheet dated 06/02/2026 indicated he was a [AGE] year-old male admitted to the facility on [DATE] and re-admitted [DATE] with diagnoses which included hemiplegia and hemiparesis following cerebral infarction…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that respiratory care was provided consistent with professional standards of practice for 2 of 4 residents (Resident #31 and Resident #34) reviewed for respiratory care. 1. The facility failed to ensure Resident # 31's nebulizer face mask was placed in a plastic bag, labeled, and dated. 2. The facility failed to ensure Resident #34 oxygen tubing and water humidifier was dated and changed. These failures could place residents requiring respiratory care at risk for shortness of breath, respiratory distress, or complications.Findings included: 1.Record review of face sheet dated 06/04/2026 revealed Resident #31 was a [AGE] year-old female admitted to the facility on [DATE] with a diagnosis of Alzheimer's disease (degeneration of the brain) and hypertension (high blood pressure). Record review of Quarterly MDS dated [DATE] revealed Resident #31 was usually understood by others and usually understood others. MDS assessment revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pharmaceutical services, including procedures that assure the accurate dispensing and administering of all drugs and biologicals to meet the needs of each resident and determines that drug records are in order and that an account of all controlled drugs is maintained and periodically reconciled for 1 of 6 residents (Resident #21) reviewed for pharmacy services. The facility failed to ensure MA G did not administer Resident #21's Vitamin C when there was no dosage listed in the physician's order on 06/01/2026. This failure could place the residents at risk of not having medications available for use, medication errors, and inaccurate records.Findings included: Record review of a face sheet dated 06/04/2026 indicated Resident #21 was a [AGE] year-old male admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included hemiplegia and hemiparesis following cerebral infarction affecting right dominant side…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure laboratory services were obtained to meet the needs of 1 of 7 residents (Resident #67) reviewed for laboratory services. The facility failed to ensure Resident #67's Microalbumin (Albumin is a protein needed for tissue growth and healing. It can leak into your urine when your kidneys aren't working as they should) was drawn every 6 months as ordered by the physician.These failures could place residents at risk of not receiving lab services as ordered, not receiving timely diagnosis and treatment, and not receiving appropriate monitoring for certain diseases. Findings included:Record review of Resident #67's face sheet, dated 06/04/26, reflected Resident #67 was an [AGE] year-old male, admitted to the facility on [DATE] and re-admitted on [DATE] with diagnosis which included stroke, malnutrition (an imbalance between the nutrients your body needs to function and the nutrients it actually consumes), dysphagia (difficulty or discomfort in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, and interviews, the facility failed to provide food that was palatable, attractive, and at a safe and appetizing temperature for 2 of 2 residents (Residents #26 and #46) reviewed for food and nutrition services. The facility failed to ensure dietary staff provided food that was palatable and had an appetizing temperature on 06/02/26. This failure could place residents at risk of decreased food intake, hunger, and unwanted weight loss.Findings included:During an interview on 05/31/26 at 10:58 a.m., Resident #26 stated the food was served cold. Resident #26 stated she ate in her room mostly for lunch. During an interview on 05/31/26 at 11:21 a.m., Resident #36 stated the food could be a little warmer. Resident #36 stated she ate in her room for lunch. During an observation and interview on 06/02/26 at 12:58 p.m., revealed the lunch tray was sampled by the Dietary Manager and 4 surveyors. The sample tray consisted of barbecue chicken which was lukewarm and dry; the green beans were lukewarm and bland; the macaroni and cheese were lukewarm, bland, and needed more…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to accommodate residents' food preferences for 1 of 6 residents (Resident #4) reviewed for nutrition. The facility failed to honor Resident #4's preference for no bread for the lunch meal on 05/31/2026 This failure could place residents at risk for a decrease in resident choices, diminished interest in meals, and weight loss.Finding including: Record review of face sheet dated 06/04/2026 revealed Resident #4 was a [AGE] year-old female admitted to the facility on [DATE] with a diagnosis of bipolar disorder (intense mood swings) and type 2 diabetes (metabolic effecting blood sugar control) Record review of Quarterly MDS dated [DATE] revealed Resident #4 was able to make herself understood and was able to understand others. MDS Assessment indicated Resident #4 had a BIMs score of 15 indicating no cognitive impairment. Record review of care plan reviewed on 06/03/2026 revealed Resident #4 had a potential for nutritional problems due to recent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-01 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure that residents who were trauma survivors received culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident for 1 of 3 residents (Resident #1) reviewed for trauma-informed care The facility failed to ensure Resident #1 had an accurate trauma screen that identified she had a history of trauma. This failure could place residents at an increased risk for severe psychological distress due to re-traumatization.The findings included: Record review of a face sheet dated [DATE] indicated Resident #1 was a [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included bipolar disorder (a disorder associated with episodes of mood swings ranging from depression lows to manic highs), mild recurrent major depressive disorder (a serious mood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a safe, clean, and comfortable environment for 1 of 4 halls (Hall C), reviewed for a homelike environment. The facility failed to ensure that Hall C was free of offensive odors. This failure could place residents at risk for an uncomfortable, unhomelike environment, and a diminished quality of life.Findings: During an observation on 02/17/2026 at 10:25 AM, there was an odor of musty urine on Hall C. During an observation and interview on 02/17/2026 at 01:32 PM, there was an odor of musty urine on Hall C. The Housekeeper Supervisor stated she thought it was because one of the residents had incontinent episode in the hallway or maybe it was somebody that had walked by. During an observation on 02/17/2026 at 04:32 PM, there was an odor of musty urine on Hall C. During an observation and interview on 02/18/2026 at 10:32 PM, there was an odor of musty urine on Hall C. While walking down Hall C, CNA T said she could smell a strong odor but was unable to identify the odor. During an interview on 02/19/2026…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record reviews, the facility failed to ensure residents were free from abuse for 2 of 8 residents (Resident #5 and Resident #2) reviewed for resident abuse. 1. The facility failed to ensure CNA AA and NA Z provided incontinent care and turning and repositioning for Resident #5 every 2 hours on 02/14/26 and 02/20/2026. 2. The facility failed to protect Resident #5 from verbal abuse when CNA BB spoke to Resident #5 in a degrading manner while providing incontinent care to her on 12/15/2025. 3. The facility failed to protect Resident #2 from physical abuse when the ADON hit Resident #2's hand about three months ago. These failures could place residents at risk of abuse, physical harm, mental anguish, and emotional distress.Findings included: 1. Record review of Resident #5's face sheet dated 02/18/26 indicated she was an [AGE] year-old female who re-admitted to the facility on [DATE] with the diagnoses which included dementia (cognitive decline that affects daily life caused by brain cell…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement written policies and procedures that prohibit and prevent mistreatment, neglect, and abuse of residents, for 2 of 8 residents (Resident #2 and Resident #5) reviewed for abuse. 1. The facility failed to implement their abuse policy when the ADON did not report an allegation of verbal abuse to the abuse coordinator after Resident #5's family member reported to her CNA BB spoke to Resident #5 in a demeaning manner on 12/15/25. 2. The facility failed to implement their policy on reporting abuse when Anonymous Staff Member #1 witnessed the ADON hit Resident #2's hand about three months ago and failed to report it to the abuse coordinator. This failure could place residents at risk of unreported abuse, neglect, exploitation, and a decreased quality of life.Findings included: 1. Record review of Resident #5's face sheet dated 02/18/26 indicated she was an [AGE] year-old female who re-admitted to the facility on [DATE] with the diagnoses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure all drugs and biologicals used in the facility were labeled and stored in accordance with professional standards for 3 of 4 medication carts (A/B Medication Aide Medication Cart, A/B Nurse Medication Cart, and the C/D Medication Aide Medication Cart) reviewed for drugs and biologicals. The facility failed to ensure the A/B Medication Aide Medication Cart and the A/B Nurse Medication Cart were properly secured, when LVN B went to break, left the facility, and left them unlocked and unattended on 02/18/2026. The facility failed to ensure antifungal powder was stored properly, when it was left on top of the A/B Nurse Medication Cart unattended on 02/18/2026. The facility failed to ensure a red pill was disposed of properly, when it was left on top of the C/D Medication Aide Medication Cart This failure could place residents at risk of not receiving drugs and biologicals as needed, medication errors, medication misuse, and drug diversion.Findings included: During an observation and interview on 02/18/2026…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-23 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for dietary services. The facility failed to ensure:A dented can was stored separately from the undented cans2 opened loaves of bread were stored properly in the dry storage areaAn opened, unsealed carboard box with mushrooms was not stored in the refrigerator directly on top of onions inside a Ziploc bag. These failures could place residents at risk for food contamination and foodborne illness.Findings included: During an observation starting on 02/23/2026 at 7:14 AM, there was an opened, unsealed cardboard box with mushrooms in the refrigerator. The cardboard box was laid directly on top of onions in Ziploc bags. There was a 4 pound 2 ounces dented can of caramel sauce dessert topping stored with the undented cans. There were two open loaves of bread not sealed properly in the dry storage area. One loaf of bread was twisted around and tucked underneath, but it was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to treat each resident with respect and dignity and provide care in a manner that promotes maintenance or enhancement of his or her quality of life for 1 of 4 residents (Resident #5) reviewed for dignity. 1.The facility failed to ensure CNA AA treated Resident #5 with respect and dignity when CNA AA provided incontinent care to Resident #5 and did not cover her buttocks when she left the room to gather more supplies on 02/14/26. 2. The facility failed to ensure CNA Q closed the window blinds prior to providing incontinent care for Resident #5 on 02/17/26. These failures placed residents at risk of diminished quality of life, loss of dignity and self-worth.Findings included: 1.Record review of Resident #5's face sheet dated 02/18/26 indicated she was an [AGE] year-old female who re-admitted to the facility on [DATE] with the diagnoses which included dementia (cognitive decline that affects daily life caused by brain cell damage),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-23 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the resident and the resident's representative(s) of the transfer or discharge and the reasons for the move in writing and in a language and manner they understand for 1 of 5 residents (Resident #6) reviewed for discharge. 1.The facility failed to notify Resident #6's responsible party of his discharge prior to him being discharged from the facility. This failure placed residents at risk of not having an advocate who can inform them of their options, rights, and the added protection from being inappropriately transferred or discharged . Findings included: Record review of Resident #6's face sheet dated 02/23/26 indicated he was a [AGE] year-old-male who re-admitted to the facility on [DATE] with the diagnoses which included paranoid schizophrenia (a chronic health disorder marked by intense, irrational delusions and hallucinations), diabetes mellitus (condition that causes the blood sugar to be elevated), anxiety (excessive, persistent worry),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 4 residents (Resident #5) and 1 of 3 shower rooms (Hall C shower room) reviewed for infection control practices. 1. The facility failed to ensure CNA S performed hand hygiene and changed gloves when she provided incontinent care to Resident #1 on 02/23/2026. 2. The facility failed to ensure the communal shower room located on Hall C had no soiled towels on the floor or soiled wash cloths on the shower railing, a gown laid folded upon an overflowed trash bin on 02/18/2026. 3. The facility failed to ensure CNA Y covered the 1 of 4 linen carts (Hall A's linen cart) on 02/23/2026. These failures could place residents and staff at risk for cross contamination and the spread of infection. Finding Included: 1. Record review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-12 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pharmaceutical services including procedures that assure the accurate administering of all drugs and biologicals, to meet the needs of 1 of 5 residents reviewed for pharmacy services. (Resident #1) The facility failed to accurately administer medications for Resident #1 when LVN A, Medication Aide B, and Medication Aide C administered a medication listed as an allergy. This failure could place residents at risk for inaccurate drug administration.Findings Included:Record review of a face sheet, dated 01/12/26, indicated Resident #1 was [AGE] years old and was admitted on [DATE] with diagnoses including traumatic brain injury (damage to the brain from an external force, like a blow, jolt, or penetrating object, leading to physical, cognitive, emotional, and behavioral changes, ranging from mild (concussion) to severe, affecting brain function, memory, movement, and more, with symptoms sometimes delayed), diabetes, and muscle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-11-20 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the DON did not serve as a charge nurse or CNA when the facility had an average daily occupancy of 60 or more residents for 16 of 30 days reviewed for DON coverage. 1. The facility failed to ensure the DON did not serve as a charge nurse on 10/28/25. 2. The facility failed to ensure the DON did not serve as a CNA on 10/1/25, 10/4/25, 10/09/25, 10/10/25, 10/12/25, 10/15/25, 10/17/25, 10/18/25, 10/19/25, 10/23/25, 10/24/25, 10/25/25, 10/26/25, 10/28/25, 10/29/25, and 10/30/25. 3. The facility did not ensure the DON was able to do her designated duty of DON in a 40 hour/week due to performing nurse and CNA duties. These failures could leave residents without the nursing administrative oversight that only the DON can provide.Findings include:Record review of the detailed census report dated 11/4/25 reflected the census was between 66-72 for the month of October 2025.Record review of the ADL task sheet dated October 2025 reflected the DON documenting care activities on 10/1/25, 10/04/25, 10/09/25, 10/10/25, 10/12/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review, the facility failed to ensure residents had the right to a clean, comfortable, and homelike environment, which included but not limited to receiving treatment and supports for daily living safety, clean bed and bath linens for 1 of 1 facility reviewed for resident rights. The facility failed to ensure bed pads (cloth pads placed on the bed to protect mattresses and bedding from incontinence) were available for the residents to use. This failure could place residents at risk for an uncomfortable, unhomelike environment, and a diminished quality of life. Findings included: During a confidential group interview on 02/25/2025 at 10:00 AM, the residents said the facility did not have enough bed pads. The residents said when they requested best pads the CNAs told them they did not have enough for them to have one. The residents said they needed the bed pads to help protect their sheets when they had increased episodes of incontinence. During an observation and interview on 02/25/2025 at 3:45 PM, the linen cart on hall A had 1 bed pad,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a comprehensive person-centered care plan to meet resident's medical, nursing, mental and psychosocial needs identified in the comprehensive assessment for 3 of 23 residents (Resident #7, Resident #8, and Resident #44) reviewed for care plans. 1. The facility failed to ensure a care plan was developed for Resident #8's left arm fracture, use of a sling to the left arm, and refusal to wear her sling. 2. The facility failed to implement Resident #7's care plan for staff to remain outside of the shower for safety. 3. The facility failed to ensure Resident #44's care plan reflected he had weight loss. These failures could place the residents at increased risk of not having their individual needs met and a decreased quality of life. Findings included: 1. Record review of a face sheet dated 02/26/2025 indicated Resident #8 was an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included displaced oblique…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Record review of Resident #61's face sheet, dated 01/29/25 indicated she was an [AGE] year-old female admitted to the facility on [DATE] and readmitted [DATE] with diagnoses which included Respiratory failure (a condition where there's not enough oxygen or too much carbon dioxide in your body), Dementia (memory loss), and diabetes. Record review of Resident #61's quarterly MDS assessment, dated 12/04/24, indicated Resident #61 usually understood and was understood by others. The MDS assessment indicated she had a BIMS score of 03 indicating she was severely cognitively impaired. Resident #61 required total assistance with bathing, toileting, dressing, bed mobility, personal hygiene, and eating. The MDS indicated she required oxygen. Record review of Resident #61's physician's order dated 10/04/24 indicated: May have Oxygen at 2-4 liters per minute as needed for shortness of breath to keep sats above 90%. Record review of Resident #61's comprehensive care plan, dated 01/20/25, indicates Resident #61 required…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, the facility failed to provide pharmaceutical services, including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals, to meet the needs of each resident for 2 of 23 residents (Resident # 20 and Resident # 26) reviewed for pharmacy services. The facility failed to ensure Resident #20's blood pressure met the parameters for the administration of an anti-hypertensive medication on 02/06/2025 and on 02/08/2025. The facility failed to ensure Resident #26's blood pressure met the parameters for the administration of an anti-hypertensive medication on 01/12/2025, 01/25/2025, 01/30/2025, 02/08/2025 and on 02/20/2025. These failures could place residents at risk of serious harm, not receiving their medications as ordered, illnesses, hospitalizations, and exacerbation of their disease processes. Findings included: 1.Record review of the face sheet dated 02/26/2025, indicated Resident #20 was an [AGE] year-old female…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to provide food that was palatable, attractive, and at a safe and appetizing temperature for 4 of 23 (Residents #64, #38, #12, and #13) residents and 1 of 3 meals reviewed. The facility failed to provide palatable food served at an appetizing temperature or taste to Resident #64, Resident #38, Resident #12, and Resident #13, who complained the food was bland and did not taste good. The dietary staff failed to provide food that was palatable for 1 of 3 meals observed on 02/25/25 (lunch) meal. This failure could place residents at risk for weight loss, altered nutritional status, and diminished quality of life. Findings included: During an interview on 02/24/25 at 10:39 a.m., Resident #64 said the food was too salty. During an interview on 02/24/25 at 10:58 a.m., Resident #38 said sometimes the food was not fully cooked; like this morning (02/24/25) the breakfast croissants were not cooked all the way because the bread was doughy. She also said the ham and beans had a lot of salt in them. During an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-27 · tag F0838 — failed to assess facility resources and resident needs — patternConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to conduct and document a facility-wide assessment to determine what resources were necessary to care for its residents competently during both day-to-day operations and emergencies for 1 of 1 facility reviewed for facility assessment. The facility failed to ensure they followed the assessment information about the level of staff needed to meet each resident's needs. This failure could place residents at risk of inadequate care or treatment. Findings Included: A record review of the facility's CMS 802 Resident Matrix dated 02/24/25 revealed the facility census to be 72 residents. During a record review of the facility's assessment dated [DATE] and reviewed by QAPI on 08/21/24, revealed the staffing ratio was for the facility to have 5 aides for 6 am-2 pm, 4 aides for the 2 pm-10 pm, and 4 aides for the 10 pm-6 am shift. During a record review of the Resident's roster given by the Administrator on 02/24/25, it indicated Hall A had 19 residents, Hall B had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the residents or responsible party had the right to be informed of and participate in his or her treatment which included, the right to be informed in advance, by the physician or other practitioner or other professional, of the risks and benefits of proposed care, treatment, and treatment alternatives or treatment options to choose the alternative or option he or she preferred for 1 of 4 residents (Resident #34) reviewed for psychoactive medications. The facility failed to ensure Form 3713 was filled out completely based on Resident #34's diagnostic criteria, and assessment finding exhibited by the resident for the medication Seroquel, also known as Quetiapine (is an antipsychotic medication that treats several kinds of mental health conditions, including schizophrenia and bipolar disorder. This failure could place residents at risk for receiving unnecessary antipsychotic medications, experiencing potential adverse reactions, and a potential…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure prompt efforts were made to resolve grievances for 1 of 23 residents (Resident #23) reviewed for grievances. The facility did not ensure a grievance was filed and Resident #23 was appropriately apprised of progress toward a resolution when Resident #23's white pants with black trim, denim shirt with pink cuffs, a blue shirt, and white socks with black and red around the top were not returned from the laundry. This failure could place residents at risk for a decreased quality of life, and grievances not being addressed or resolved promptly. Findings included: Record review of a face sheet dated 02/27/2025 indicated Resident #23 was a [AGE] year-old female initially admitted to the facility on [DATE] with diagnoses which included senile degeneration of the brain (a group of conditions characterized by a progressive decline in cognitive functions, such as memory, reasoning, and judgment), paroxysmal atrial fibrillation (a type of irregular…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement a baseline care plan for each resident that included the instructions needed to provide effective and person-centered care for 1 of 4 residents (Resident #174) reviewed for baseline care plans. The facility failed to develop a baseline care plan that addressed Resident #174's use of oxygen. This failure could place residents at risk of not receiving care and services to meet their needs. Findings included: Record review of Resident #174's face sheet dated 02/26/2025 indicated she was a [AGE] year-old female admitted on [DATE] with diagnoses which included combined systolic and diastolic congestive heart failure (the heart is not pumping blood efficiently which results in fluid buildup in the lungs and body), obstructive sleep apnea (airflow blockage during sleep), and asthma. Record review of Resident #174's Nursing Home PPS MDS assessment dated [DATE] indicated she was understood by others and understood others. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to ensure a resident who was unable to carry out activities of daily living receives necessary services to maintain personal hygiene were provided for 2 of 72 residents reviewed for ADLs (Resident #58, Resident #70). 1. The facility did not ensure Resident #58 received fingernail care. 2. The facility did not ensure Resident #70 received her showers. These failures could place residents at risk of not receiving services or care, decreased quality of life, and decreased self-esteem. The findings included: 1. Record Review of Resident #58's face sheet dated 2/26/25 at 1:43 p.m., indicated Resident #58 was a [AGE] year-old male who admitted to the facility on [DATE] with diagnoses of vascular dementia (reduce blood flow to the brain) with behavioral disturbance, Muscle weakness (a lack of muscle strength, meaning the muscles may not contract or move as easily as they used to), Pneumonia (an infection that affects one or both lungs), essential…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure that the resident environment remains as free of accident hazards as is possible and each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 5 residents (Resident #47) reviewed for accidents and supervision. The facility failed to ensure razors were not kept in Resident #47's bathroom. This failure could place residents at an increased risk for injury. Findings included: Record review of Resident #47's face sheet dated 02/27/2025 indicated she was a [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety (deterioration of memory, language, and other thinking abilities without behaviors). Record review of Resident #47's Quarterly MDS assessment dated [DATE], indicated she was rarely/never understood and rarely/never understood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-27 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pharmaceutical services, including procedures that assure the accurate dispensing and administering of all drugs and biologicals to meet the needs of each resident and determines that drug records are in order and that an account of all controlled drugs is maintained and periodically reconciled for 2 of 2 residents (Resident #1 and Resident #2) reviewed for pharmacy services. The facility failed to ensure Resident #2's family member signed the medication release form for medications which included Ativan (also known as Lorazepam, a controlled medication used for anxiety) on 02/09/2024 and 02/16/2024. The facility failed to ensure Resident #2's Ativan was accurately reconciliated when she returned to the facility on [DATE], 02/18/2024, and 12/15/2024. The facility failed to ensure MA B administered Resident # 1's Eliquis during medication administration on 01/27/2025. These failures could place the residents at risk of not having…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-11 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in (1 of 1) kitchen reviewed for dietary services, in that: 1) The facility failed to seal, label and date refrigerator and freezer food items. 2) Dietary staff failed to dispose of expired foods items in the pantry and refrigerator. 3) Dietary Staff failed to test the dishwasher to ensure dishwasher chemical levels was at 50 PPM or above. 4) Dietary Staff failed to ensure the chemical strips for the 3 compartment sink were not expired. 5) Dietary Staff failed to ensure the ice machine was cleaned. 6) Dietary Staff failed to clean the juice nozzle. 7) Dietary Staff failed to clean the fryer. These failures could place residents at risk for food contamination and foodborne illness. The findings include: During observation of Refrigerator #1 on 1/8/24 at 10:00 a.m., -(1) 2 quart container of Tomato sauce prepared 12/28/23, expired on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews the facility failed to provide a safe, clean, comfortable, and homelike environment in 19 of 63 Rooms (D hall) reviewed for a clean and homelike environment. The facility failed to ensure (D hall) was cleaned daily, and in accordance with the facility's Housekeeping policy. This deficient practice could place residents at risk of infections and living in an uncomfortable environment leading to a decreased quality of life. Findings included: During an observation on 1/8/24 at 11:01 a.m., strong urine smell on D hall. During an observation on 1/10/24 at 8:27 a.m., strong urine smell on D hall. During an observation on 1/11/24 at 8:05 a.m., strong urine smell on D hall. During an interview on 1/11/24 at 8:21 a.m., CNA C stated she had been a CNA for 19 years. CNA C stated the urine smell was always strong on D hall all the time especially in the morning. CNA C stated Resident #41 slept in a recliner and was a heavy wetter. CNA C stated Resident #41 was not being toileted like she should be. CNA C stated D hall was the heaviest hall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-11 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, mental and psychosocial needs that are identified in the comprehensive assessment for 3 of 20 residents (Resident #16, Resident # 37, and Resident #56) reviewed for comprehensive person-centered care plans. 1. The facility failed to care plan Resident #16's CPAP machine (machine used to deliver constant and steady air pressure to help you breathe while you sleep). 2. The facility failed to care plan Resident #56's contractures (a shortening of muscles, tendons, skin, and nearby soft tissues that causes the joints to shorten and become very stiff, preventing normal movement) to both hands. 3. The facility failed to ensure Resident # 37 had a fall mat at bedside. These failures could place the residents at increased risk of not having their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that residents requiring respiratory care are provided care, consistent with professional standards of practices for 5 of 63 residents reviewed for respiratory care (Residents #23, #18, #41, #11 and #16). 1. The facility failed to ensure Resident #23's oxygen was in a bag when not in use. 2. The facility failed to ensure Resident #18 and Resident #41 oxygen concentrator filter was cleaned weekly. 3. The facility failed to ensure Resident #41 nebulizer tubing was placed inside a bag after her breathing treatment was administered. 4. The facility failed to ensure Resident #11's handheld nebulizer was stored in a bag. 5. The facility failed to ensure Resident #16 had an order for his CPAP machine (a machine used to deliver constant and steady air pressure to help you breathe while you sleep) and the facility failed to ensure Resident #16's CPAP mask was stored in a bag. These failures could place residents who require respiratory care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-11 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide food that was palatable, attractive and at a safe and appetizing temperature for 1 of 3 meals reviewed for palatability and temperature. The facility failed to provide food that was palatable at the lunch meal on 1/9/24. These failures could place residents at risk of decreased food intake, hunger, and unwanted weight loss. The findings included: Record Review of the facility week 1 menu dated on 1/9/24, indicated the lunch meal items included Mississippi Pot roast, roasted baked potatoes halves, baby carrots, Honey kissed roll, sticky peach cake, and iced tea. During an interview on 1/8/24 at 10:14 a.m., Resident #14 stated the food was terrible and the food was better with the old company. During an interview on 1/8/24 at 10:49 a.m., Resident #42 stated food was terrible and he had hair in his spaghetti. During an interview on 1/8/24 at 10:50 a.m., Resident #1 stated the food was horrible. During an interview on 1/8/24 at 11:01 a.m., Resident #18 stated she did not like the food, the rice was dry,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-11 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 3 of 6 staff (CNA B, CNA C, Treatment Nurse) and 2 of 4 Halls (Hall D and Hall A) reviewed for infection control. 1. The facility failed to ensure the Treatment Nurse changed gloves and performed hand hygiene while providing wound care to Resident #44. 2. The facility failed to ensure CNA C changed gloves and performed hand hygiene while providing incontinent care to Resident #165. 3. The facility failed to ensure CNA B changed gloves and performed hand hygiene while providing incontinent care to Resident # 60 4. The facility failed to ensure the linen carts on Hall D and Hall A were covered. These failures could place residents and staff at risk for cross-contamination and the spread of infection. Findings included: 1. During an observation of wound care on Resident #44 with the Treatment Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review the facility failed to ensure residents have the right to be informed in advance, by the physician or other practitioner or professional, of the risks and benefits of proposed care, of treatment and treatment alternatives and to choose the option he or she prefers for 1 of 5 residents (Resident #23) reviewed for right to be informed about consents. The facility failed to ensure Resident #23 had signed psychotropic consent for Celexa (antidepressant). This failure could place residents at risk of receiving medications without their prior knowledge or informed consent, or that of their responsible party. The findings included: Record review of Resident #23's face sheet, dated 01/16/24, indicated a [AGE] year-old female who was admitted to the facility on [DATE] and readmitted on [DATE] with the diagnoses which included Congestive Heart Failure {CHF} (a long-term condition in which your heart can't pump blood well enough to meet your body's needs), high blood pressure,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure prompt efforts were made to resolve grievances for 1 of 20 residents (Resident #12) reviewed for grievances. The facility did not ensure a grievance was filed for Resident #12's black pants with a bow in the front when it was not returned from the laundry. These failures could place residents at risk for grievances not being addressed or resolved promptly. Findings included: Record review of a face sheet dated 01/11/2024 indicated Resident #12 was a [AGE] year-old female re-admitted to the facility on [DATE] with diagnoses which included other secondary Parkinsonism (a condition that causes tremor, muscle movement issues) and atherosclerotic heart disease of native coronary artery without angina pectoris (buildup of cholesterol plaque in the walls of arteries causing obstruction of blood flow without chest pain). Record review of the Quarterly MDS assessment dated [DATE] indicated Resident #12 was understood and understood others. The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure assessments accurately reflected the resident status for 1 of 20 residents (Resident #56) reviewed for MDS assessment accuracy. The facility did not ensure Resident #56's MDS assessment was accurately coded to reflect his limitation in range of motion related to his contractures (a shortening of muscles, tendons, skin, and nearby soft tissues that causes the joints to shorten and become very stiff, preventing normal movement) to both upper extremities. This failure could place residents at risk for not receiving care and services to meet their needs. Findings included: Record review of a face sheet dated 01/11/2024 indicated Resident #56 was a [AGE] year-old male originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included Wernicke's encephalopathy (brain disorder caused by a lock of vitamin B1), other reduced mobility, and adult failure to thrive. Record review of the Quarterly MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to develop and implement a baseline care plan for each resident that included the instructions needed to provide effective and person-centered care for 1 of 3 residents (Resident #45) reviewed for baseline care plans. The facility failed to develop a baseline care plan that addressed Resident #45's use of a blood thinner. This failure could place residents at risk of bleeding, excessive bruising, and not receiving care and services to meet their needs. Findings included: Record review of a face sheet dated 01/09/2024 indicated Resident #45 was an [AGE] year-old male readmitted to the facility on [DATE] with diagnoses which included sepsis due to methicillin susceptible staphylococcus aureus (serious infection that can lead to complications and death), arthritis due to other bacteria, right knee (inflammation of the right knee caused by a bacteria, fungus, virus), and chronic kidney disease stage 3B (moderate to severe loss of kidney function). Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure the environment was free of accidents and hazards for 1 of 4 residents (Resident #16) reviewed for safety. The facility failed to ensure Resident #16 did not have an electric heating blanket in his room. This failure could place residents at risk for burns and injuries. Findings included: Record review of a face sheet dated 01/11/2024 indicated Resident #16 was an 85- year-old male originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included chronic obstructive pulmonary disease (chronic inflammatory lung disease that causes obstructed airflow from the lungs), type 2 diabetes mellitus without complications (chronic condition that affects the way the body processes blood sugar) and legal blindness, as defined in USA. Record review of the Quarterly MDS assessment dated [DATE] indicated Resident #16 understood others and was able to make himself understood. The MDS assessment indicated Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident received appropriate treatment and services to prevent urinary tract infections for 1 of 4 residents (Resident #56) reviewed for indwelling urinary catheters. The facility failed to ensure Resident #56's urinary (foley) catheter was properly secured to his leg. This failure could place residents with urinary catheters at risk for damage to the bladder, penis, or urethra (a hollow tube that lets urine leave your body), dislodging of the catheter, and urinary tract infections. Findings included: Record review of a face sheet dated 01/11/2024 indicated Resident #56 was a [AGE] year-old male originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included Wernicke's encephalopathy (brain disorder caused by a lock of vitamin B1) and neuromuscular dysfunction of bladder (a type of bladder dysfunction caused by nerve, brain, or spinal cord damage). Record review of the Quarterly MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents' who used anticoagulant medications were adequately monitored and free from unnecessary drugs for 2 of 5 residents (Resident #11 and Resident #58) reviewed for unnecessary medications. 1. The facility failed to monitor Resident #11 for side effects of Eliquis (an anticoagulant medication-blood thinner). 2. The facility did not monitor Resident #58 for side effects/adverse reactions for the use of anticoagulant (blood-thinning) medications. This failure could place residents at risk of bruising and bleeding. Findings included: 1. Record review of Resident #11's face sheet dated 01/11/2024 indicated she was an [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included nondisplaced fracture of medial malleolus of left tibia, subsequent encounter for closed fracture with routine healing (fracture at the end of the left leg bone), unsteadiness of feet, and paroxysmal atrial fibrillation (irregular heartbeat that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that it was free from a medication error rate of 5 percent or greater. The facility had a medication error rate of 6.67 %, based on 2 errors out of 30 opportunities, which involved 2 of 7 residents (Resident #60 and #30) reviewed for medication administration. 1.The facility failed to ensure LVN Q administered insulin correctly for Resident #60. 2.The facility failed to ensure LVN O administered insulin correctly for Resident #30. These failures could place residents at risk for not receiving the intended therapeutic benefit of their medications or receiving them as prescribed, per physician orders. Findings included: 1.Record review of Resident #60's face sheet dated 01/16/24, indicated a [AGE] year-old male was admitted to the facility on [DATE] with diagnoses including Diabetes mellites (diabetic), cerebral infarction (stroke), essential hypertension (high blood pressure), and dementia (impaired ability to remember, think, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that residents were free of significant medication errors for 2 of 6 residents reviewed for medication pass. (Resident #60 and Resident #30) 1. The facility failed to ensure LVN Q administered insulin correctly for Resident #60. 2. The facility failed to ensure LVN O administered insulin correctly for Resident #30 These failures could place the resident at risk of medical complications and not receiving the therapeutic effects of their medications. Findings included: 1.Record review of Resident #60's face sheet dated 01/16/24, indicated a [AGE] year-old male was admitted to the facility on [DATE] with diagnoses including Diabetes mellites (diabetic), cerebral infarction (stroke), essential hypertension (high blood pressure), and dementia (impaired ability to remember, think, or make decisions that interfere with doing everyday activities). Record review of Resident #60's quarterly MDS assessment dated [DATE], indicated he understood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, included the appropriate accessory and cautionary instructions, and the expiration date when applicable for 1 of the 5 medication carts reviewed for medications storage. (Hall C) The facility failed to ensure Resident #5 and Resident #52's Humalog (fast-acting insulin to control high blood sugar) insulin were taken off the cart after the opening date had expired on Hall C's nurse cart. The facility failed to ensure Resident # 17 Breo Ellipta inhaler (medication used to prevent and decrease symptoms of wheezing and trouble breathing), was dated when opened on Hall C's nurse cart. These failures could place residents at risk of not receiving the therapeutic benefit of medications, adverse reactions to medications, or harm by indigestion. Findings included: During an observation on 01/11/24 at 3:12 p.m., Hall C's nurse's cart revealed Resident #5's Humalog insulin was open and dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure laboratory services were obtained to meet the needs of 1 of 20 residents (Resident #45) reviewed for laboratory services. The facility failed to ensure Resident #45's CBC (complete blood count blood test that measures the number of different types of red blood cells, white blood cells, and platelets), CMP (comprehensive metabolic panel blood test that is used to get a broad assessment of your overall physical health it can check several body functions and processes), ESR (Erythrocyte Sedimentation Rate- blood test that can show if you have inflammation in your body), and CRP (C-reactive protein- blood test that measures the level of a protein called C-reactive protein in the blood which increases when there is inflammation in the body) were drawn on 01/01/2024 and 01/08/2024. This failure could place residents at risk of not receiving lab services as ordered, not receiving timely diagnosis and treatment, and not receiving appropriate monitoring…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-11 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to accommodate residents' food preferences for 1 of 4 residents (Resident #27) reviewed for preference. The facility failed to honor Resident #27's preference for no toast. This failure could result in a decrease in resident choices, diminished interest in meals, and weight loss. Findings included: Record review of a face sheet dated 01/11/2024 indicated Resident #27 was a [AGE] year-old female initially admitted to the facility on [DATE] and re-admitted to the facility on [DATE] with diagnoses which included dementia in other diseases classified elsewhere, mild, with other behavioral disturbance (loss of memory, language, problem solving and other thinking abilities that were severe enough to interfere with daily life with other behaviors) and dysphagia, oral phase (difficulty swallowing). Record review of the Quarterly MDS assessment dated [DATE] indicated Resident #27 was understood and understood others. The MDS assessment indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0940 — failed to train staff — isolatedDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop, implement, and maintain an effective training program for existing staff, consistent with their expected roles for 2 of 21 employees (Dietician and LVN P) reviewed for required annual trainings. The facility failed to ensure the Dietician and LVN P received required restraint and HIV training annually. This failure could place residents at risk for inappropriate restraints and exposure to HIV. Findings included: Record review of the employee files revealed there was no required annual restraint training completed for the following staff: *Dietician hired on 11/01/2022 Record review of the employee files revealed there was no required annual HIV training completed for the following staff: *LVN P hired on 12/01/2022 During an interview on 01/11/2024 at 12:09 PM, the Human Resource Specialist stated she expected all staff to have the required trainings. The Human Resource Specialist stated by not having the annual required training on HIV and restraints, the staff would not have the proper education to properly care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2026-02-23 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide sufficient number of nursing staff on a 24-hour basis to provide nursing care to all residents in accordance with resident care plans and the facility assessment for 1 of 1 facility reviewed for care and services. The facility failed to provide sufficient CNAs according to the facility assessment on 02/09/2026, 02/13/2026, 02/20/2026. This failure placed residents at risk of inadequate supervision, an unsafe environment, falls, serious harm and injury, exacerbations of disease processes, abuse, and death.Findings included: During a confidential interview, Anonymous Person #2 said they were often short staffed, and it was difficult for them to accomplish all their tasks. Anonymous Person #2 said sometimes showers were missed due to not having enough staff. Anonymous Person #2 said the hall they worked on had residents who required two-person assistance, and this made it difficult to provide the care because they were the only one on the hall. Anonymous Person #2 said nurse management was not assisting them to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$65,650 in federal fines across 4 penalties.
- $21,302 — penalty dated 2026-06-04
- $11,193 — penalty dated 2026-02-23
- $15,945 — penalty dated 2024-12-03
- $17,210 — penalty dated 2024-01-02
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to CREATIVE SOLUTIONS IN HEALTHCARE — 149 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.1 | -1.1 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 2 of 5 | 1.1 | +0.9 vs chain |
| Quality measures | 3 of 5 | 3.2 | -0.2 vs chain |
The other 148 homes this chain runs (chain average 2.1★, per CMS)
Showing 40 of 148; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| FANNIN COUNTY HOSPITAL AUTHORITY | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/31/2017 |
| HOLT, ERIN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 02/25/2020 |
| KEETON, WENDY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 10/29/2012 |
| KISSLING, MONICA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 06/21/2017 |
| MCBEAN, PATRICIA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 08/30/2021 |
| SANDERSON, CLARK | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER | — | since 10/29/2012 |
| TROMPLER, KELLY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 02/22/2022 |
| HUGGINS, LINDA | Individual | CORPORATE DIRECTOR | — | since 11/01/2022 |
| WILLIG, ZACHARY | Individual | CORPORATE DIRECTOR | — | since 01/01/2025 |
| MT. PLEASANT II ENTERPRISES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/01/2022 |
| BLAKE, GARY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/01/2022 |
| BLAKE, MALISA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2022 |
| WILSON, SARAH | Individual | ADP OF THE SNF | — | since 04/13/2025 |
| ZARCONE, GREGORY | Individual | ADP OF THE SNF | — | since 04/13/2025 |
CMS files one row per role, so the 17 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in TX
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Texas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 455532. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.