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Gardner Heights Health Care Center, INC

172 Rocky Rest Road, Shelton, CT 06484 · For profit - Corporation · 124 certified beds · (203) 929-1481 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Apr 2026Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$7,446 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • lower-than-typical staff turnover (34% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $7,446 in federal fines (most recent 2023-09-27)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2 Ivy Brook Rd · (203) 922-9466 · Call to confirm hours
Pharmacy
700 Bridgeport Ave Ste 101 · (203) 225-0296 · Call to confirm hours
Grocery
Big Y1.0 mi
401 Bridgeport Ave · (203) 447-3003 · Call to confirm hours
Park
70 Nells Rock Rd · (203) 450-0290 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased17.8%18.0%15.4%worse
Long-stay residents who lose too much weight8.3%6.5%5.4%worse
Long-stay residents with a catheter left in their bladder0.8%0.7%0.9%typical
Long-stay residents with a urinary tract infection2.8%1.5%2.0%worse
Long-stay residents with depressive symptoms25.3%22.3%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.1%3.5%3.3%better
Long-stay residents whose ability to walk worsened13.8%16.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.8%17.6%18.9%better
Long-stay residents given the seasonal flu vaccine97.3%93.5%95.3%typical
Long-stay residents with pressure ulcers4.1%4.0%4.7%better
Long-stay residents with worsening bladder/bowel control22.5%24.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table26.3%17.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.8%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine39.3%69.7%79.4%worse
Short-stay residents rehospitalized after admission16.2%24.3%22.6%better
Short-stay residents with an outpatient ER visit7.3%10.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.352.061.67worse
Long-stay outpatient ER visits per 1,000 resident days1.051.461.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

43.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 33 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

43.8%U.S. median 51.5%
Got home and stayed home
10.5%U.S. median 10.7%
Went back to hospital
35.0%U.S. median 56.6%
Met the expected recovery
0.29U.S. median 0.31
Therapy hours / resident / day
0.17hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 35.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 20 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 46% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF43.8%CMS range 32.1–59.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.5%CMS range 5.7–16.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge35.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge40.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge45.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified92.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.5%CMS range 3.3–13.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.33
RN hours/ resident / day
0.76
LPN hours/ resident / day
2.04
Aide hours/ resident / day
3.13
Total nurse hours/ resident / day
0.22
RN hoursweekends
34.4%
Total nursing turnover
46.7%
RN turnover

How full it usually is: this home is certified for 124 beds and averages 113.7 residents a day — about 92% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.13 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.33 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.04 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.90 hrs/resident/day on weekends vs 3.23 on weekdays — 10% thinner on weekends. RN hours go from 0.38 to 0.22 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 34% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2024-08-19)
10
at the previous standard inspection (2022-01-28)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

34 citations, most serious first. The 11 most serious are shown; the remaining 23 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2023-09-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews, for 2 of 6 sampled residents who were reviewed for elopement risk (Resident #1 and Resident #2), the facility failed to provide the necessary supervision for Resident #1 to prevent an elopement resulting in a finding of Immediate Jeopardy. Further, the facility failed to implement their policy for the use of wanderguard devices or other interventions based on the interdisciplinary team's assessment for Resident #2 when identified to be at risk for elopement. The findings include: 1.Resident #1 was admitted from a retirement housing community with diagnoses that included dementia. The Preadmission Screening and Resident Review (PASRR) form dated 8/30/23 identified Resident #1 required supervision while ambulating for safety. The Brief Mental Status (tests for cognitive impairment) dated 8/30/23 identified Resident #1 had severe cognitive impairment. An Elopement Risk Assessment initiated on 8/30/23 and completed on 8/31/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Edisputed · IDR2026-04-27 · tag F0687 — failed to care for feet properly — pattern
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, review of facility documentation, review of facility policy and interviews for two of six sampled residents (Resident #3 and Resident #56) reviewed for foot care, the facility failed to ensure the resident received podiatry services for trimming of toenails. The findings include: Resident #3 was admitted to the facility on [DATE] with diagnoses that included type II diabetes, polyneuropathy, and atrophic disorder of the skin. The admission MDS assessment dated [DATE] identified Resident #3 was cognitively intact, had no behaviors, required substantial/maximal assistance with bed mobility, and personal hygiene, and independent for dressing. The assessment further identified that the resident did not ambulate and utilized a wheelchair for mobility. The care plan dated 1/13/26 identified Resident #3 needed staff assistance related to ADL's with interventions that included full mechanical lift assist x2 to standard wheelchair, ambulate only with therapy, may use a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited beforedisputed · IDR2026-04-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility documentation, review of facility policy/procedures and interviews for one of five sampled residents (Resident #15) reviewed a resident-to-resident altercation, the facility failed to ensure the resident was free from abuse. The findings include: Resident #15's diagnoses included bipolar disorder, anxiety disorder, and dementia. The annual MDS assessment dated [DATE] identified Resident #15 was moderately cognitively impaired, required supervision with transfers and was ambulatory. The care plan dated 10/11/24 identified Resident #15 was involved in a resident-to-resident altercation with interventions that directed to notify MD/APRN, offer psychiatric support services, and social work follow up and support. Resident #104's diagnoses included dementia, unspecified psychosis, and mood disorder.The annual MDS assessment dated [DATE] identified Resident #104 was moderately cognitively impaired, required partial/moderate assistance with bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited beforedisputed · IDR2026-04-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #56) with an alteration in skin integrity, the facility failed to ensure the wound was assessed per the standard of practice, and failed to ensure a physician's order was in place to address the alteration in skin integrity and failed to ensure weekly monitoring of the alteration in skin integrity. The findings include:Resident #56 was admitted to the facility in August of 2024 with diagnoses that included cerebral infarction, type 2 diabetes mellitus, cognitive communication deficit and muscle weakness.The quarterly MDS assessment dated [DATE] identified Resident #56 had severely impaired cognition, was dependent on staff for dressing, personal hygiene, putting on and/taking off footwear, transfers, bed mobility and was non-ambulatory.The care plan dated 2/2/26 identified Resident #56 had diabetes with interventions that directed to watch for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ddisputed · IDR2026-04-27 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of facility staffing, review of facility documentation and staff interviews for 4 of 4 days reviewed, the facility failed to ensure that staffing met the State of Connecticut, Public Health Code minimum staffing requirements of 3.0 Per Patient Day (PPD) hours and failed to meet ratios as outlined in the facility assessment. The findings include:The facility triggered for low weekend staffing Oct through [DATE] and triggered for one star staffing.Facility staffing on Saturday, 11/15/25, identified a census of 112 residents.The facility schedule dated 11/15/25 (Saturday) identified that for Nurse Aide (NA) staff, there were 174 PPD hours worked during the 7:00 AM to 9:00 PM time frame. The facility schedule dated 11/15/25 (Saturday) identified that for Licensed staff, there were 64 PPD hours worked during the 7:00 AM to 9:00 PM time frame. The combination of the Nurse Aide and Licensed staff PPD hours was 238 PPD hours. According to the Public Health Code 3.0 Staffing Grid, the facility was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ddisputed · IDR2026-04-27 · tag F0838 — failed to assess facility resources and resident needs — isolated
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of facility documentation and staff interviews, the facility failed to ensure the secured unit was addressed in the facility assessment. The findings include:Observations on all days of the survey 4/20, 4/21, 4/22, 4/23, 4/24 and 4/27/26 identified a secured unit located on the right side of the building after entering through the front door. The unit consisted of two entrance doors accessible from the inside of the facility that required a numeric code to be entered to enter or exit the unit. Inside the unit, there were four additional doors to exit the unit. One door required a numeric code to exit and exited into an internal courtyard. One door required a numeric code to exit and exited outside the rear of the building. Two doors, which were one door into a vestibule containing another door, required a numeric code to exit or enter. To come back into the building the interior door had an entrance button, not a numeric code to come back in. The exterior doors were confirmed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-28 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, facility policies, and interviews for one (1) sampled resident (Resident #1) who require staff assistance of one (1) and an adaptive device during transfers, the facility failed to ensure Resident #1 was transferred from the chair to the bed according to the physician's order. The findings include: Resident #1's diagnoses included. dementia, osteopenia (when the bone loses density), osteoarthritis, anxiety and muscle weakness. The quarterly Minimum Data Set assessment dated [DATE], identified Resident #1 had a Brief Interview for Mental Status score of 2 out 15 indicating poor memory recall, required a walker and wheelchair with mobility and moderate assistance with transfers. The Resident Care Plan dated 2/24/25 identified Resident #1 required assistance with activities of daily living, was a fall risk and had diagnoses of osteoarthritis and osteopenia. Interventions directed to transfer Resident #1 with caution according to physician orders. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-19 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, facility documentation and facility policy related to the dishwasher temperatures in the Dietary Department, the facility failed to identify when dishwasher temperatures were below the manufacturers guidelines. The findings include: On 8/16/24 at 9:45 observation of the dishwashing room in the Dietary Department with the Dietary Manager identified Dietary Aide (DA) #3 approximately half way through scraping and putting dirty dishes from breakfast through the dishwasher. The Dietary Manager identified the dishwashing machine was a high temperature machine. The wash cycle temperature was observed to reach 141 degrees Fahrenheit, (should be above 150 degrees Fahrenheit, per manufactures guidelines and posting on the front of the dish machine). On 8/16/24 at 9:56 AM, dishwasher temperature logs were reviewed with the Dietary Manager and identified on 8/1/24, 8/2/24, 8/3/24, 8/4/24, 8/5/24, 8/6/24, 8/7/24, 8/8/24, 8/9/24, 8/10/24, 8/11/24, 8/12/24, 8/13/24, 8/15/24, and 8/16/24 the wash temperatures were recorded at 140 degrees Fahrenheit, (should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-19 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, review of the clinical record, and facility policy in 1 of 3 dining rooms (Laurel dining room) observed for Residents (Resident #31, #42, #44, #45, #52, #93 and Resident #99) who were dining, the facility failed to provide a dignified dining experience. The findings include: 1. Resident #31's diagnoses included Alzheimer's disease, dysphasia, ventricular tachycardia and anxiety disorder. The Resident Care Plan dated 6/24/24 identified Resident #31 was at an increased risk for decreased nutritional status. Interventions included adaptive equipment per physician's order, diet as ordered, and different foods/fluids to be offered and encouraged. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #31 was severely cognitively impaired and was dependent on staff for eating, toileting and transfers. The Resident Care Card (Individualized Resident Assignment) identified Resident #31 was to be fed in his/her room or in the dining room. Observation on 8/16/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-19 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, review of clinical records, and facility policy for 2 of 3 residents, (Resident #23 and Resident #29) reviewed for abuse, the facility failed to report incidents of unknown origin to the State Agency. within the 24-hour time requirement. The findings include: 1. Resident #23's diagnoses included dementia, abnormal posture, muscle weakness, and congestive heart failure. The annual Minimum Data Set assessment dated [DATE] identified Resident #23 had severely impaired cognition and was dependent with eating, oral hygiene, toilet use, showering, personal hygiene, and chair/bed to chair transfers. a. A facility Reportable Event form dated 2/2/24 at 6:00 PM identified Resident #23's family reported a 1.0 centimeter (cm) by 1.0 cm bruise on Resident #23's left shoulder. Although the facility conducted investigations, they were not able to determine a root cause for the bruise. The facility did not report the injury of unknown origin to the State Agency. b. A facility Reportable Event form dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-19 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, facility documentation, facility policy and interviews for 3 of 6 residents (Resident #30, Resident #53 and Resident #105), reviewed for Nutrition, the facility failed to provide a nutritional supplement for a resident with known weight loss. The findings include: 1. Resident #30's diagnoses included type 2 diabetes mellitus, dysphagia and chronic kidney disease. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #30 was significantly cognitively impaired, required set-up or clean-up assistance with eating and extensive assistance of 2 staff for transfers and toileting. The Resident Care Plan dated 5/2/24 identified significant weight loss with fortified cereal added. Interventions included to provide supplements as ordered and encourage Resident #30 to eat as much of his/her meal independently and assist with completing his/her meal as needed. A Nutritional assessment dated [DATE] identified Resident #30's weight on 5/1/24 was 94.4 pounds and that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 23 citations
  • Potential for harm · D2024-08-19 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy, and interviews for 3 of 4 sampled residents (Resident #44, #56, and #85) reviewed for Activities of Daily Living (ADLs), the facility failed to ensure residents were free of facial hair. The findings include: 1. Resident #44's diagnoses included dementia, contracture of right-hand muscle, and generalized muscle weakness. The quarterly MDS assessment dated [DATE] identified Resident #44 was moderately cognitively impaired and required moderate assistance with personal hygiene, set up assistance with eating, and supervision with oral hygiene. The RCP in effect on 8/10/24 identified Resident #44 required assistance with ADL's. Interventions included assistance with personal hygiene, set up assistance with eating and supervision with oral hygiene. Intermittent observations throughout the day on 8/13/24, 8/14/24 and 8/15/24, identified Resident #44 with visibly long, black facial hair noted below the lower lip. Physicians order in effect from 7/1/24 through…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy, and interviews for the only sampled resident (Resident #75) reviewed for dental services, during the clinical record review, it was noted that the facility failed to ensure blood pressures were taken prior to the administration of an antihypertensive (blood pressure reduction) medication . The findings include: Resident #75 was admitted to the facility on [DATE] with a diagnosis that included dementia and hypertension. The Social Services admission assessment dated [DATE] identified Resident #75 had vascular dementia and was confused and forgetful at times. The Resident Care Plan (RCP) in effect on 8/2/22 identified Resident #75 with cardiovascular disease. Interventions included administering medications as ordered, obtaining weights and vital signs as ordered. A physician's order dated 8/3/22 directed facility staff to take Resident #75's blood pressure prior to the administration of lisinopril 20 milligrams (mg) by mouth and to hold (not administer) the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #42) reviewed for pressure injuries, the facility failed to ensure off-loading for a dependent resident according to the plan of care and failed to ensure a hospice recommendation was reviewed by a provider. The findings include: Resident # 42's diagnoses included Alzheimer's disease, Lupus, peripheral vascular disease, and diabetes. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #42 was severely cognitively impaired, was dependent with eating, required substantial/maximal assistance with rolling left and right, was dependent for bed to chair transfer, and was at risk for pressure ulcer development. a. The Resident Care Plan dated 5/24/24 identified Resident #42 was at risk for pressure injuries. Interventions included to follow the facility protocol for treatment of pressure injuries, offload heels as appropriate, and turning and repositioning…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-19 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility policy, and interviews for 3 of 5 residents (Resident #8, #33 and #46) reviewed for a limited range of motion, the facility failed to apply positioning devices according to the physician orders and rehabilitation plan of care. The findings include: 1. Resident #8's diagnoses included osteoarthritis, contractures, rheumatoid arthritis, and post-traumatic stress disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #8 was severely cognitively impaired and required partial/moderate assistance with eating, substantial/maximal assistance with upper body dressing, and was dependent for toileting, and transfers. The Resident Care Plan dated 7/22/24 identified Resident #8 had rheumatoid arthritis. Interventions included to monitor/document and report to the physician, any joint stiffness, decline in mobility, and contracture formation/joint shape change. Physician orders in effect from 8/1/24 to 8/14/24 directed to apply…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, review of the clinical record, facility documentation, and facility policy for the only sampled resident (Resident #17) reviewed for accidents, the facility failed to complete a safe transfer with the mechanical lift. The findings include: Resident #17's diagnoses included left sided hemiplegia and hemiparesis (muscle weakness) following a cerebral infarction (stroke), abnormalities of gait and mobility, and need for assistance with personal care. A physician's order dated 2/8/23 directed to transfer Resident #17 via total mechanical lift, that Resident #17 was non-ambulatory, and that Resident #17 was independent with adaptive wheelchair with left leg rest (use both leg rests for transport). The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #17 was moderately cognitively impaired, in a wheelchair, and required total dependance with toileting hygiene, bathing, and chair to bed transfers. Additionally, the MDS did not identify any previous falls.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-08 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy, and interviews for one (1) of three (3) sampled residents (Resident #2) who were reviewed for a change in condition, the facility failed to notify the family at the time the resident tested positive for COVID-19. The findings include: Resident #2 was admitted with diagnoses that included Alzheimer's disease, chronic kidney disease, diabetes mellitus with diabetic nerve damage, and anemia. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #2 rarely or never made decisions regarding tasks of daily life and was dependent on staff for transfers, personal hygiene and required extensive assistance for bed mobility. The resident care plan dated 2/21/22 identified Resident #2 may have difficulties adjusting to long term care environment and was at risk for contracting coronavirus due to going out for appointments and dialysis. Interventions directed to involve the family and loved ones and to keep them updated on how I am…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-08 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, facility policy and interviews for one (1) sampled resident (Resident #1) who was reviewed for an allegation of abuse or neglect, the facility failed to implement their abuse policy when an allegation of abuse was reported to the Director of Nursing. The findings include: Resident #1 was admitted with diagnoses that included cirrhosis of the liver, hepatic encephalopathy (brain disorder that impacts brain function caused by liver disease), hepatitis C (liver infection), bipolar disorder and morbid obesity. The resident care plan dated 4/24/24 identified Resident #1 had made accusatory statements about staff's care and identified Resident #1 bruised easily. Interventions directed to allow to verbalize preferences to allow a sense of control, ammonia levels as ordered, monitor for ascites (fluid buildup in the abdomen and the abdominal organs), monitor for confusion. The 5-day Minimum Data Set assessment dated [DATE] identified Resident #1 made poor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record reviews, facility documentation, facility policy and interviews for one (1) of six (6) residents, (Resident #1), who were reviewed for elopement risk, the facility failed to ensure physicians orders were obtained for the placement and monitoring of a wandering device and failed to transcribe physician orders to discontinue a wandering device for a resident who previously eloped from the facility. The findings include: Resident #1 was admitted from the community on 8/30/23 with diagnoses that included dementia. The Preadmission Screening and Resident Review (PASRR) dated 8/30/23 identified Resident #1 required supervision with activities of daily living (ADL), hands on assist with toileting/continent care and supervision while ambulating for safety. The Brief Mental Status (tests for cognitive impairment) dated 8/30/23 identified Resident #1 had severe cognitive impairment. The Resident Care Plan (RCP) dated 8/30/23 identified Resident #1 had impaired cognition related to dementia and was at risk for elopement with interventions that directed to offer gentle…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-25 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy, and interviews for one of three sampled residents (Resident #1) who had a behavior of taking items that did not belong to the resident, the facility failed to ensure Resident #1 was not able to obtain and store sharp items such as razors and scissors that were found in the resident's room. The findings include: Resident #1's diagnoses included dementia, depression, and major neurocognitive disorder. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #1 made poor decisions regarding tasks of daily life, utilized a wheelchair for mobility and was independent with movement on the unit. The care plan dated 6/23/23 identified Resident #1 had a behavior of going into other resident's rooms and taking things that do not belong to the resident and hiding them in his/her mattress. Interventions included attempt to keep resident busy with own belongings such as pictures, puzzles, phone, follow up with psychiatry as needed,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-01-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, facility policy and interviews, the facility failed to maintain a clean, comfortable, home like environment. The findings included: Observation during initial tour of the facility on 1/24/22 at 11:00 AM and on 1/25/22 at 3:30 PM with the Administrator, Director of Maintenance, and Director of Housekeeping/Laundry identified the following: a. Rooms #100, 102, 107, 108, 111, 114, 120, 250, 252, 255, 263, 265, 301, 302, 304, 314, #400, 403, 406, 412, 416 and the Cedar shower room were observed with damaged, chipped, holes and/or marred walls/wall paneling. b. The bathrooms in Rooms #101, 102, and 112 and the Cedar hallway were noted with damaged, chipped, rusty and/or marred radiator covers. c. Rooms #100, 112, 314 and 405 were noted with damaged, chipped, rusty and/or marred radiator covers in the bedroom area. d. Rooms #100, 101, 102, 112, and 120 were noted with damaged, dirty, and peeling cove base. e. room [ROOM NUMBER]'s bedroom and bathroom, the Cedar…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #78) reviewed for Advance Directives, the facility failed to obtain a physician's order for Resident #78's code status to ensure the resident ' s wishes were followed. The findings include: Resident #78 was admitted to the facility on [DATE] with diagnoses that included a terminal illness and Parkinson's Disease. A Medical Interventions Consent form dated 3/26/20 identified Resident #78's Conservator of Person (COP) requested that in the event of cardiopulmonary arrest, the resident not receive Cardiopulmonary Resuscitation, and be Do Not Resuscitate (DNR) status. Review of physician's orders dated 1/1/22 through 1/25/22 failed to reflect an order for DNR status of Resident #78. The significant change MDS dated [DATE] identified Resident #78 had intact cognition and required extensive assistance with personal hygiene. Interview with the DNS on 1/25/22 at 3:27 PM identified he was not aware…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for 1 of 2 residents (Resident #16) reviewed for pressure ulcers, the facility failed to ensure timely notification to the resident's representative when the resident developed a stage 2 pressure ulcer. The findings include: Resident #16 was admitted to the facility in April 2017 with diagnoses that included Parkinson's disease, diabetes, vascular dementia, and adult failure to thrive. The quarterly MDS dated [DATE] identified Resident #16 had severely impaired cognition and required extensive 2-person assistance with bed mobility. A nurse's note, written by LPN #2, dated 12/10/21 at 4:11 PM identified Resident #16 was noted with a new pressure ulcer on the coccyx. The note further identified the wound nurse and the RN supervisor were notified, and a new order to apply Triad every shift and monitor the area was obtained. The note failed to reflect that the resident's representative had been notified of the new pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-01-28 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #77) reviewed for a grievance, the facility failed to provide thorough follow up. The findings include: Resident #77's diagnoses included chronic obstructive pulmonary disease, heart failure and anxiety. The annual MDS dated [DATE] identified Resident #77 had intact cognition and required extensive 1-person assistance with bed mobility, transfers, bathing, dressing, grooming, ambulation, locomotion on the unit and was independent with eating after set up. The care plan dated 1/3/22 identified Resident #77 had a problem with decreased mobility and contractures of bilateral hands requiring assistance with all activities of daily living (ADLs). Interventions included to provide extensive assistance with ADLs, encourage Resident #77 to complete as much care as he/she is able to and offer assistance only after the resident attempts to complete the task independently. Monthly physician's orders for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 of 3 residents (Resident #84) reviewed for abuse, the facility failed to ensure the resident was free from physical abuse by another resident. The findings include: a. Resident #84's diagnoses included Alzheimer's disease and delusional disorder. The annual MDS dated [DATE] identified Resident #84 had severely impaired cognition and was independent with ambulation on and off the unit. The care plan dated 7/15/20 identified Resident #84 had chronic/progressive decline in intellectual functioning characterized by deficit in memory, judgement, decision making and thought processes. Interventions included to gently redirect when exhibiting inappropriate actions/behaviors and offer consistent daily routines. The physician's order dated 8/29/20 directed Resident #84 may transfer and ambulate independently. b. Resident #79's diagnoses included dementia with Lewy bodies, post-traumatic stress disorder and hyperlipidemia.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-01-28 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #78) reviewed for abuse, the facility failed to complete a thorough investigation after the allegation was made. The findings include: Resident #78 was admitted to the facility in March 2020 with diagnoses that included pseudobulbar affect, depression, anxiety disorder, malignant neoplasm of lymph nodes, head, face, and neck. The quarterly MDS dated [DATE] identified Resident #78 had moderately impaired cognition and required extensive assistance with personal hygiene. A nurse's note, written by LPN #3 dated 10/16/21 at 1:49 PM identified Resident #78 continues with random outbursts, crying, and screaming episodes per baseline. All needs were met and call bell within reach. Resident #78 denies any pain or discomfort. A nurse's note dated 10/16/21 at 9:31 PM identified RN #5 received a phone call at 6:45 PM from Person #1 reporting Resident #78 stated he/she was hit by a nurse aide at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #1) reviewed for care plan conference attendance, the facility failed to invite the resident to the care plan conference. The findings include: Resident #1 was admitted to the facility in August 2021 with diagnoses that included chronic kidney disease, atrial fibrillation, peripheral vascular disease. The admission MDS dated [DATE] identified Resident #1 had moderately impaired cognition and required extensive 2-person assistance with personal hygiene. Review of the care plan meeting sign-in form dated 9/9/21 failed to reflect documentation that Resident #1 attended the meeting. Interview with Resident #1 on 1/24/22 at 11:39 AM identified he/she has never been invited to a care plan meeting since being admitted to the facility. Resident #1 indicated the facility probably invited his/her representative to the meeting. Interview and review of the clinical record with LPN #1 on 1/25/22 at 4:10 PM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #16) reviewed for pressure ulcer, the facility failed to ensure a timely RN assessment when the resident had a skin change to the coccyx, and failed to notify the dietician in a timely manner. The findings include: Resident #16 was admitted to the facility in April 2017 with diagnoses that included Parkinson's disease, type II diabetes mellitus, vascular dementia, and adult failure to thrive. The quarterly MDS dated [DATE] identified Resident #16 had severely impaired cognition, required extensive 2-person assistance with bed mobility, total dependence with toilet use and had no pressure ulcers. The nurse's note written by LPN #2 dated 12/10/21 at 4:11 PM identified Resident #16 had a pressure ulcer noted to the coccyx. The wound nurse and RN supervisor were notified and obtained a new order to apply Triad every shift and monitor the area. The care plan dated 12/13/21 identified Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 of 4 residents (Resident #79) reviewed for accidents, the facility failed to follow the plan of care to prevent 3 falls. The findings include: Resident #79 was admitted to the facility in June 2021 with diagnoses that included dementia with Lewy bodies. The admission MDS dated [DATE] identified Resident #79 had severely impaired cognition, required extensive 2-person assistance with bed mobility, total 2-person assistance with transfers and toilet use, did not walk, and had falls with fractures prior to admission. The care plan dated 6/30/21 identified Resident #79 was at risk to fall due to poor safety awareness and noncompliance with transfer and walking status (gets up unassisted). Interventions included to keep Resident #79 in a supervised area when awake and out of bed. a. A Reportable Event Form dated 7/16/21 at 11:15 AM identified Resident #79 was found sitting in the hallway on leg rests of wheelchair on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-28 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of facility documentation, facility policy and interviews, the facility failed to maintain an accurate record of the dishwasher temperatures. The findings include: Observation with the Food Services Director on 1/24/22 at 10:40 AM identified the dishwasher temperatures for the upcoming lunch meal had been entered, in advance, on the log. The FSD was not aware that staff had entered the dishwashing temperatures onto the log prior to taking the temperatures and indicated that the Dietary Aide (DA) who is assigned in the clean dish area is the one responsible for checking and entering the dish machine temperature in the log. She further identified that the dishwasher temperatures are checked prior to washing the dishes after each meal. Interview with DA #1 on 1/24/22 at 10:42 AM identified she was responsible for checking the temperature and she was the one who checked the temperature earlier that morning. She further stated that the dishwasher temperatures should be taken and logged after meals, prior to washing the dishes. Subsequent to surveyor inquiry,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-22 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy and/or procedures and interviews for 4 of 20 sampled residents reviewed for advanced directives (Resident #27, Resident #40, Resident #59 and Resident #96), the facility failed to ensure the resident's advanced directives were updated to reflect the wishes of the new conservator (Resident #27) and/or failed to ensure physician orders were written to reflect code status (Resident #40, Resident #59 and Resident #96). The findings included: 1. Resident #27's was admitted to the facility on [DATE] with diagnoses that included low back pain, muscle weakness, right arm pain, unsteady gait, hypertension and osteoarthritis. Probate court documentation dated [DATE] identified Person #2 submitted his/her resignation as the conservator of person for Resident #27 and requested the court to appoint a successor. In lieu of Person #2's request, on [DATE] Person #1 was made the resident's representative. A quarterly Minimum Data Set, dated [DATE] identified Resident #27 as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-22 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 sampled resident reviewed for dental (Resident #8), the facility failed to respond to the recommendations provided by a consulting dentist. The findings include: Resident #8 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, bipolar disorder, heart failure, and anxiety disorder. The annual Minimal Data Set assessment dated [DATE] identified Resident #8 had severely impaired cognition, was always incontinent of urine, frequently incontinent of bowel and required extensive assistance with personal hygiene. The Resident Care Plan dated 11/15/18 identified Resident #8 required extensive to total assist with activities of daily living. Interventions included dentist as ordered/needed and extensive to total assist with washing, dressing, bed mobility, personal and oral hygiene, toileting/incontinent care. A physician's order dated February 2019 directed dental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-22 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, and interviews for 2 of 5 residents reviewed for unnecessary medications (Resident #34 and Resident #56), the facility failed to ensure behavior monitoring was completed in accordance with identified target behaviors. The findings include: 1. Resident #34's diagnoses include cerebral vascular accident, traumatic brain injury, stratus post craniotomy and adjustment disorder. A physician's order dated 3/12/19 directed Zyprexa 2.5 milligrams (mg) (an antipsychotic medication) by mouth at bedtime (as part of a gradual dose reduction). An annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #34 had moderately impaired cognition and required extensive assistance of two for bed mobility. The MDS also identified Resident #34 required total assistance of two for transfers and total assistance of one for dressing and toilet use. Additionally, the MDS identified Resident #34 received antipsychotic, antidepressant, and opiod medication. The Resident Care Plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-22 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, review of facility documentation and observation of the medication rooms failed to ensure a clean and sanitary environment for 1 of 3 medication rooms. The findings include: Observation of the Cedar Unit's Medication Room on 8/19/19 at 11:30 PM identified cracked, moist and crumbling dry-wall beneath the windowsill. Below the long wall crack there were two large patches of chipped paint exposing a black substance attached to the uncleaned surface. The wall was moist to touch and movable under light pressure. Additionally, the medication room was noted to contain a working window air conditioner with a heavy accumulation of black substance attached to the inside of the top grills. The left corner of the inside windowsill was noted to contain a pile of grayish/ brownish unidentified material and live slug type insect sitting on a small, green color piece of paper. Interview with Licensed Practical Nurse (LPN) #2 on 8/19/19 at 12:10 PM identified the previous Maintenance Director was notified of the problem with the Medication Room approximately a month ago.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$7,446 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $7,446 — penalty dated 2023-09-27
  • Medicare payment denial — starting 2024-11-08 for 5 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to APPLE REHAB — 20 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.3-0.3 vs chain
Health inspection 2 of 52.5-0.5 vs chain
Staffing 2 of 52.7-0.7 vs chain
Quality measures 3 of 52.5+0.5 vs chain
The other 19 homes this chain runs (chain average 2.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
FOLEY, BRIANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; 5% OR GREATER MORTGAGE INTEREST; CORPORATE OFFICER100%since 11/01/2004
VESS, RYANIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 03/15/2013

CMS files one row per role, so the 6 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.1M
Net patient revenuemost recent cost report
-3.7%
Operating marginrevenue minus expenses
$982K
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 87%Medicare 1%Other / private 11%

About 87% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $982K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$306per resident / day
operating cost
$9,295per month
≈ monthly operating cost
$295per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075368. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-08-19, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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